Tom Jensen Interviewed by Hilary Hilscher
Archives and Special Collections, Consortium Library, University of Alaska Anchorage. HMC-0859. Hilary J. Hilscher Alaska telecommunications history project records. Series 3: Oral history recordings transcripts. Tom Jensen Interviewed by Hilary Hilscher November 10, 2001 Tape 1, Side A Hilary: So, I‟m talking with Tom Jensen on the 11th of …on the 10th… Tom: 10th, yeah. Hilary: Of November. Tom: At my age don‟t take a day away. Hilary: 2001. Tom: As we spoke of before, one thing unique about this industry is that the technology is always well ahead of the economics and the regulation. And in about the late 1970s, it became apparent -- like ‟78, ‟79, ‟80 -- it became apparent that technology had made available all sorts of new opportunities in telecommunications for customers. But the problem was with the monopoly-type systems, where all the investment was sitting, and you have so many years to amortize it, there was no incentive for the monopoly companies to go out and install and (bring) to market the new technology, very little incentive because they already had a locked-in audience. They had a guaranteed rate of return. So competition became a real entity. That was the federal government, the Federal Communications Commission‟s, solution to the problem. To push the new technology let‟s introduce competition into the long-distance marketplace. For more than 100 years telephones had been the monopoly. All of a sudden, overnight, competition was allowed. That was one way to manage it. The customers were ecstatic. The first reason, I think, is just that most people are antimonopoly even if the service you‟re getting is good.
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