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Operation CALLOUTS Congratulations October standouts! What you do matters. Every day, you take care of the troops and their families, troops and families who have many choices on where to shop. But you make a difference by providing an exceptional customer experience. We’re family serving family and it shows. Thanks to the outstanding support you provide every day, especially to those mentioned below. PACIFIC REGION Tong-won Kim Sung-chun Sim In-yong Yi “These stories are never surprising. What CAMP WALKER MAIN STORE CAMP HUMPHREY TACO BELL CAMP CASEY EDIYA COFFEE you do every day to take care of our Mr. Kim has been instrumental in Ms. Sim delivers a premier Taco Ediya Coffee, the second most popular military is 100% amazing. Thank you for growing sales in furniture and Bell experience. By asking for brand coffee shop in Korea, opened taking care of family!” major appliances. He has helped the MILITARY STAR card and in Camp Casey’s bus terminal, a non- maintain in-stock positions on suggesting add-on items every Exchange facility, in February. It is the key items. His role-playing with time, sales have increased by first of its kind on a military installation, his peers has enhanced customer 14% above AFP. Her positive and also serves pastries and a variety of service skills, providing an attitude and smile are drinks with YTD sales of $83,334. Mr. Yi optimum customer experience. infectious. She engages with and his staff always provide excellent YTD sales in those two her customers to gain valuable customer service, improving the quality departments are up an amazing insights about food quality and of life for our service members at Camp 21% due to his efforts. more. She is great example of Casey. 360 degree customer service…Delivery, Assessment, Constant Improvement. Ms. Sim is an example of excellence! EUROPE REGION Monica De Pol Curtis Moody OrKun Adiyamen & Max TomaseK "We could not be prouder of this months AVIANO AB MAIN STORE GRAFENWOEHR BURGER KING GRAFENWOEHR KicKZ shout out nominees! Tremendous POWERZONE Mr. Moody provides the best Orkun, KickZ area manager, trained the examples of how extraordinary service Monica De Pol provides customer satisfaction and new shop manager, Max Tomasek, for leads to improved financials as well! Our outstanding customer service service for our Soldiers and KICKZ store in Grafenwoehr. Sales were thanks to Monica, Curtis, Orkun every day in the PowerZone. She their families. He has also down 30% at the beginning of the fiscal and Max!" lets every customer know of our received a compliment for his year. Since May, average monthly sales Exchange Protection Plan and outstanding services at Tower have increased 71% due to the great MILITARY STAR card. Monica has Barracks Burger King. Curtis is efforts of Orkun and Max in providing opened 21 new accounts, helping the go-to guy for brightening outstanding customer service, special the facility increase in new someone’s day, especially on orders for our customers, and providing accounts by 67% for the year. drive-thru. Also, is he one of our the right product for our demographics. Monica has been one of the EPP top cashiers for suggesting the top sellers for several straight MILITARY STAR card, with a months, resulting in an overall whopping average of 138 EPP income increase by 40%. transactions per month for the Thank you, Monica, for serving past four consecutive months. our customers and helping your Our MILITARY STAR penetration facility improve these financial has increased by 3% with his metrics. You rock! persistence. EASTERN REGION Ami Townsend Jennifer Gillespie Sherry Pritchett “We are proud to congratulate our ‘Top SHAW AFB EXPRESS/GAS/ FORT BRAGG MINIMALL FORT LEE SERVICES Notch’ performers for Eastern Region in CLASS 6 STARBUCKS Sherry continues to work new short-term October. Ami, Jennifer, and Sherry have Ami, a team member for six Jennifer recently participated in contracts, and YTD she has signed 65 new raised the bar when it comes to program years, proves that she is fully the barista championship in short-term vendors. She and her staff execution, building new business and vested in our mission on a daily Raleigh, N.C., for all North attend local vendor fairs, craft shows and customer service. Huge kudos to you for basis. Her scope of service isn’t Carolina Starbucks inside or food truck events. This allows Fort Lee to your superb efforts and achievements for limited to the warehouse. Ami outside the gate. She won 2nd keep a fresh mall for our Soldiers. She being best in class!” has a great rapport with our place for all of North Carolina. works closely with the main store and customers. She places special Prior to that, she had beat the food court to ensure cross-merchandising orders and follows through to be competition for all locations at and joint ventures for Easter, backpack sure we have customer Fort Bragg and secured herself giveaways, Food Truck Palooza and satisfaction. Ami has a take 1st place. What an outstanding Safety Day. Sherry is always the first one charge, can-do attitude that asset to our Fort Bragg team to volunteer for a pilot program when HQ creates order in the warehouse. and a future leader in our roles them out. Sherry and her team Her routine is respected by all organization! have had sales of 7% ALY, and income of staff members. Her consistent 17% ALY. hard work to move products to the sales floor has contributed greatly to our retail sales YTD increase of 5.59% above LY. Her goal to scan and reconcile 100% at receiving contributed to Shaw Express having one of the best inventory results in the Eastern Region for fiscal 2015. Ami’s work ethic is truly admired and appreciated. It’s clear to see that Ami cares about the facility and its success and she takes pride in the role she plays in that success! CENTRAL REGION Tiffany Taylor Matthew Bunde Dylan Blount “Tiffany, Matt, and Dylan are true talents KEESLER AFB MAIN STORE TINKER AFB POPEYES FORT McCOY SERVICES in the region! We are so proud you are on Tiffany is the MILITARY STAR Matthew is a very dedicated Dylan takes tremendous pride in his our team! You consistently have moved representative for the Keesler individual and strives to do the position and consistently seeks new the performance metrics to exceed your Exchange. She attends weekly best every day. He treats every business. He brings experience, talent goals. Each of you brings the very best to newcomers briefings, trains new single customer with a smile and great diligence to his position to your Exchanges and the region. We cashiers on MILITARY STAR and great customer service. In exceed expectations. August sales were appreciate all you do. Thank you for your benefits and keeps all facility August, Popeye's put 36.45% strong for the Exchange, with concession focus, results, and valued contributions!” managers up to date on ($24,624) of sales on the sales up 6.4% above AFP and YTD 2.4% MILITARY STAR. Tiffany bottom line, ranking us third in above AFP. In addition, Concession personally opened 45 new CONUS. Productivity is up 11% income was up 54% above AFP and YTD MILITARY STAR accounts in YTD at $7,913, ranking us 9th 2.5% above AFP. Excellent job, Dylan! August, with 15 in one day! She is CONUS. Gross profit is at 71.9%, instrumental in the Exchange ranking us sixth in CONUS. beating their August MILITARY Popeyes’ MILITARY STAR card STAR target of 80 new penetration is consistently in applications by 18 for a MTD the upper 25%; YTD #2 in total of 98. Tiffany is a very active Central with an impressive member of the Keesler AEJS 12.11%. You are simply committee, ensuring associates outstanding, Matt! are well represented. Tiffany, you are exceptional! WESTERN REGION ChiaKi Morris Antonia McGlaughlin LTE FOOD TRUCK “Customer Service is always number one TRAVIS AFB HOSPITAL EXPRESS JB ELMENDORF BURGER KING FORT BLISS SERVICES priority in Western Region and this month Mrs. Chiaki goes above and With more than 27 years under Istanbul Grill is a new truck operating in is no exception. Thank you, Chiaki, Antonia beyond when it comes to her belt, Antonia always puts El Paso Texas, getting great and LTE food truck staff for showing how customer service. She has a our customers first. She has reviews. Owner Habip and his staff go the great we can be with outstanding customer bright spirit that always shines proven herself to be a extra mile in customer service, working service.” through to our valued customers, tremendous asset to BK as longer hours than required by the which also contributes to her morning team leader and the Exchange to meet the needs of our staff’s positive morale. One onboarding peer for new service members and their families. example of her great customer associates. Antonia never shies Istanbul Grill provides fresh authentic service, Mrs. Chiaki had a regular away from a challenge and can Turkish food. One of many customer customer who always purchased be depended upon to step up comments: “I've been to the Istanbul a cosmic brownie. Mrs. Chiaki and take on any necessary task Grill Doner Kebab food truck at the had ran out at the facility and around the restaurant. Every Cassidy Express several times. Every time drove to the Travis Express to job, no matter how menial or I go, the food has been great! I've tried all pick one one up for him. Mrs. mundane, is met with her they show on the menu and I've not been Chiaki is very dedicated in a positive outlook and disappointed one bit.
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