ISSUE NO: 74 APR - JUN 2017

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Collaborating to Develop IOILC China Moves Yayasan TSLSC Rewards Central Boulevard Land to Maxdo Centre RM33,400 to 68 YAA Recipients 11 in Singapore 23 30 CONTENTS EDITOR'S NOTE 02 BERITAIOI BERITAIOI 03 COVER FEATURE EDIBLE OILS 04 100 Years of Palm Oil EDITOR’S NOTE

2017 is a significant year for as it marks the centennial celebration of Malaysian palm oil. On 18 May 1917, Mr Henri Fauconnier CORPORATE UPDATES decided to replace an unsuccessful coffee at the Tennamaram 100 Years of Palm Oil 06 Q3 Earnings for IOIC and IOIPG Estate in Batang Berjuntai (now known as Bestari Jaya) with commercial oil palm planting. His entrepreneurial act laid the foundation for the 04 Significant Progress in Sustainability successful growth of the Malaysian oil palm industry. 07 Wildlife Training 19 Food & Process Tech Campus Orangutan Rescue in Sugut Estate Wins Pro-Motor Award 2017 Similarly, the Founder and Executive Chairman of IOI Group (IOI) Tan Sri Dato’ Lee Shin Cheng envisioned the growth potential of Stream & Irrigation Management IOILC Advances SFC Systems in Synergy a declining palm oil industry back in the 1980s. He said: “Today Renovating IOILC's Supply Chain House 08 BSR Field Assessment Visit sunset, tomorrow sunrise.” Today, IOI is one of the largest plantation Promoting a Sporting Spirit 20 Healthy Workplaces Good Practice Awards companies since it started from zero base in 1983 as a pioneer home grown plantation company. Indeed, it is apt for our Cover Feature to Training the Next Generation celebrate the illustrious 100-year journey of the Malaysian palm oil "Go No PHO" Bakery Innovation Collaborating to Develop industry and the equally outstanding journey of IOI as we look forward Central Boulevard Land in Singapore HUMAN RESOURCE DEVELOPMENT th to a promising future of palm oil for the next 100 years and more. 11 21 IOILC Asia Celebrates 40 Anniversary Leadership Culture Transformation 09 Safety & Security against Terrorism Another success worthy of celebration is IOI Properties Group Berhad’s for Non-Execs IOI Completes (IOIPG) BCI Asia Award 2017 which has been clinched for seven 10 Coaching the Coach New Bypass & Annual International Sales Conference consecutive years (page 11). IOIPG’s string of success can be further 12 Road Upgrade seen in IOIPG’s collaboration with London-listed Hongkong Land to co- 22 IOILC Asia Renews SEDEX & SMETA Compliances develop the Central Boulevard land in Singapore (page 11). As IOIPG Creative Studio Asia Welcomes STAR Customers PROPERTY continues to reach new heights to become the property developer of ® Excellent Debut for Betapol in Summits choice, it also announced the appointment of IOIPG Senior General 11 IOIPG Awarded BCI Asia Awards 2017 Manager (Marketing and Business Development) Ms Lee Yoke Har to 23 IOILC China Moves to Maxdo Centre Collaborating to Develop Central Boulevard the Board of Directors of IOIPG effective 1 July 2017. Land in Singapore IOIEO's Journey to ISO Certifications Emergency This year also marks IOI Loders Croklaan Asia’s (IOILC Asia) 40th Spill Response 12 IOI Completes New Bypass & Road Upgrade 14 anniversary since it started operating in 1977 (page 21). A memorable IOI Properties Showcase 2017 IOI MALL celebration was held in appreciation of the commitment and loyalty of its employees under a people-focused approach. In fact, IOILC Asia recently 13 Service Ownership Workshop 24 Moleknyo Rayo Bersamo at ICM recorded a milestone by successfully achieving its lofty goal of delivering Artsy Images on Tour Young Champions on Ice 11,000 metric tonnes of specialty fats and oils for the third time. 25 Soak in the Souk Spirit Palm Garden Golf Club (PGGC) also celebrated its fifth anniversary Hey Mama, Smile! OLEOCHEMICALS in style as it welcomed over 100 golfers onto its fairways for a Spin the Wheel & Win swinging time on 27 April 2017 (page 28). It was an eventful occasion, 14 Myanmar Delegates Visit IOI Pan-Cen Oleo as two days earlier, the award-winning PGGC was recognised as a Appreciating FTP Excellence Superbrand of Malaysia. IOILC China Moves to HOTEL Emergency Spill Response Maxdo Centre Lastly, may we cherish our roots and look ahead to a bright journey 23 26 Celebrating the Queen of Our Hearts 15 Every Drop Saves Lives of hope and optimism as we celebrate our many achievements Welcoming Ramadan with Bubur Lambuk and anniversaries. Orphanage ISO 14001:2015 Awareness Training Visit Brings Flaunting Leadership Skills with Leaderonomics 27 Bring on the Raya Spirit! Smiles Carine Yap 29 Marvel-licious Weekend with Superheroes 16 Improving Energy Efficiency with ISO 50001 Doing Good in the Community 28 PGGC Turns 5! Keep your contributions flowing in! 17 Fire Safety Training PGGC Awarded Superbrands Status Don’t Let It Burn! The Editorial Team would like to express its heartfelt gratitude for the input of Berita IOI 29 Memorable Visit by SJK (T) Ladang Scarboro from the contributors mentioned below. We look forward to a continued contribution of First Aid Training Orphanage Visit Brings Smiles interesting articles and pictures from all of you. After all, Berita IOI is a newsletter for all Moleknyo Rayo Bersamo the staff of IOI Group and we would all like to see this newsletter as a publication that we at ICM 18 Unveiling Success at in-cosmetics 2017 Recipe to Community Pride 24 are all proud of. Kindly forward your contributions to [email protected]. IOI Oleo GmbH & Acidchem Unite in NYSCC Event FOUNDATION Contributors 30 Yayasan TSLSC Rewards RM33,400 to 68 YAA Recipients Tian Shih Li I Nurul Atiqh I Veronica Abel I Md Farios Hasim I S Niruvarasu Wendy Ng I Valerie Jean Pereira I Ling May Yuen I Lee Kah Inn I Belinda Liew Jessica Chan I Ronald Tan I Wafli bin Ali I Irin DeCruz I Zulfikri Gopinath Nor Azami Abdul Halim I Teoh Hong Tat I Emily Jessica I Odile Grahl PUBLISHED BY WEBSITE PRINTED BY Erica-van Dijk I Monique Hartog I Kristine Calvillo I Jamie Au I Cheerine Zhang IOI Group www.ioigroup.com ST ENTERPRISE Hassan Abas I Katy Teo I Geetha a/p Shunmuga I Wee Lay See Two IOI Square, IOI Resort, www.ioiproperties.com.my AS 8, Jalan Hang Tuah 1, Salak South Garden, Masjuliana Mansoor I Tai Jah Wen I Nur Azela Amir I Audrey Yap I KC Yum Yayasan TSLSC Rewards RM33,400 to 62502 Putrajaya, Malaysia. EDITOR-IN-CHIEF EDITOR 57100 . Samantha Foo I Rina Theyuanboo I Craig Tan I Nurkhalish Afina I Kogilavani 30 68 YAA Recipients Tel: 03.8947.8888 Fax: 03.8947.8958 Karen Liew Carine Yap COVER FEATURE COVER FEATURE 04 BERITAIOI BERITAIOI 05 Leading a Committing to Continuous Journey Resilience and Progress

The growth of palm oil spearheaded the birth and rise of One of the main issues confronting the Malaysian palm uses as well as being an edible source.” With a fundamental many plantation groups including IOI Group (IOI) whose oil industry is the ongoing anti-palm oil movement belief in the benefits of palm oil, IOI is well on its journey to growth is synonymous with the stellar growth of Malaysia’s and campaigns to smear the true facts about palm oil greater heights with plans to explore partnership opportunities oil palm industry. Indeed, the many benefits of palm oil and impede the growth of palm oil through misguided with like-minded players in less developed nations like South are echoed by the Founder and Executive Chairman of IOI allegations on how palm oil endangers the environment America and India. Group Tan Sri Dato’ Lee Shin Cheng (centre in pix): “Oil through and is a detriment to health. It is palm is something very close to my heart and also my first imperative that the image of palm oil is corrected through love because I feel that it is something very sustainable and awareness of palm oil benefits and its various economic and versatile, as well as very useful to mankind. It can be used technological advantages and environmental sustainability. A Growing Future Rooted for so many purposes; both edible and non-edible. Palm oil’s success as a crop and commodity product cannot be Besides the anti-palm oil movements, other persistent challenges in Success disputed.” continue to plague the palm oil industry such as adverse weather conditions that cause stagnant yields and the shortage of foreign Moving forward, palm oil is set to make further impact in the next Set up in 1982, IOI has grown to become one workers. IOI is determined to overcome the obstacles and 100 years and beyond as palm oil is set to become an integral of the leading integrated palm oil players prevail as a leading corporation in its core businesses. part of the country’s economy. Minister of Plantation Industries in Malaysia with global presence. IOI’s IOI Corporation Berhad Chief Executive Officer Dato’ and Commodities Datuk Seri Mah Siew Keong expressed his emphasis on efficiency has led to a Lee Yeow Chor emphasised the need to formulate confidence: “I foresee a very bright future for palm oil. It is not yearly production of about 2.6 million and implement labour-saving initiatives in IOI’s a sunset industry; it is the future of the country.” Journey of the Malaysian tonnes of palm oil, contributing to through mechanisation and an 18% of Malaysia’s total output. innovative mindset in estate practices. IOI is also widening its scope of concern for workers’ welfare Palm Oil Industry A founding member of the RSPO, by making further enhanced commitments in the IOI has moved in line with the Human Rights and Workplace area in its SPOP The oil palm ( guineensis) originated from West Africa nation’s plans and RSPO-certified to ease recruitment, alleviate trafficking issues where it has been traditionally grown as a subsistence crop and all its existing plantations in and foster fair employment, among others. used widely as . The development of oil palm as a 2013. In 2016, IOI launched plantation crop in Malaysia began when the first commercial its Sustainable Palm Oil Policy Despite the challenges, Tan Sri Dato’ Lee scale plantation in Malaysia was founded in 1917 by a Frenchman (SPOP) alongside a comprehensive is confident of the future of palm oil: “I am named Mr Henry Fauconnier who planted oil palm seeds at Sustainability Implementation Plan very optimistic about the future of palm Tennamaran Estate in Batang Berjuntai in Selangor. (SIP). IOI is committed to operate oil. It will be good for the next 100 years on its NDPE (No Deforestation, No because palm oil is environmentally-friendly, The palm oil industry has witnessed a catalytic growth over Peat, and No Exploitation) platform sustainable and very versatile, both for industry the past 100 years since its inception, and has become a main and excel as a leader that integrates pillar of Malaysia’s economy, socio-development, political the highest sustainability standards into stability and progress. Malaysia is currently the second largest its business practices. IOI also further producer of palm oil in the world and accounts for 39% of enhanced its stakeholder engagement world production and 44% of world exports. In 2016, Malaysia and constantly updates stakeholders on the produced 29.4% of the global palm oil output on a mere 0.1% progress of its sustainability efforts. of global agricultural land, and exported RM64.58 billion worth of palm oil products which is equivalent to 6% of Malaysia’s Gross Domestic Product (GDP).

Today, palm oil is the most widely consumed and the most efficient oil crop in the world. Permeating every part of our lives, it has thrived from being a mere cooking oil to a commodity with value-added uses found in our daily food and household products such as margarine, chocolate, ice-cream, soaps, cosmetics, toiletries, detergent and more.

The importance of palm oil was affirmed after it was identified as a National Key Economic Area (NKEA) in 2010 to drive the nation’s economy. Recently, RM50 million has been allocated in 2017 by the government to make Malaysian palm oil among the safest and most nutritious oils globally.

Following the establishment of the Roundtable on Sustainable Palm Oil (RSPO) in 2004 to promote the growth and use of sustainable palm oil, the Malaysian Sustainable Palm Oil (MSPO) was created in 2013 for mandatory compliance by Years 2019 to enable better market access for Malaysian palm- based products as well as to provide a credible and traceable 100 platform for plantation companies to demonstrate their sustainability efforts and good agricultural practices. of Palm Oil CORPORATE UPDATES CORPORATE UPDATES 06 BERITAIOI BERITAIOI 07 Q3 Earnings for IOIC and IOIPG Corporation Berhad (IOIC) posted a profit before Meanwhile, IOI Properties Group Berhad (IOIPG) recorded revenue Wildlife Training taxation (PBT) of RM392 million for the third of RM895.8 million in Q3 FY2017 which is 39% higher than Q3 he Sustainable Palm Oil (SPO) Department of IOI Sandakan IOIquarter ended 31 March 2017 (Q3 FY2017) as FY2016. After excluding a one-off additional buyer stamp duty with TRegion organised a three-day training course that included compared to a PBT of RM836.7 million a year ago (Q3 FY2016). The interest (ABSD) incurred for the Trilinq project in Singapore and the participation of environmental liaison officers and patrollers lower PBT is due mainly to lower net foreign currency translation the fair value gain on investment properties, the operating profit of to enhance everyone’s knowledge and skills in conducting on-site gain on foreign currency denominated borrowings and lower fair RM125.0 million is 58% higher than Q3 FY2016. patrolling primarily on bird and wildlife species identification. value gain on derivative financial instruments from the resource- based manufacturing division. The property development division recorded RM777.2 million The guest speaker from the Rainforest Discovery Centre (RDC) of revenue and RM132.1 million operating profit in Q3 FY2017 Sabah Forestry Department (SFD) conducted the course in two The plantation division’s Q3 FY2017 profit increased by 94% to compared to RM541.1 million and RM244.5 million in Q3 FY2016 sessions. 65 participants attended the sessions from 17 to 22 April RM258.9 million as compared to RM133.6 million in Q3 FY2016 due due to higher revenue from its three divisions. The property 2017 at the Pamol Club and Training School respectively. Each mainly to higher crude palm oil (CPO) and (PK) prices development division saw a 44% increase in revenue due to session consisted of a classroom lecture, fieldwork visit and basic realised as well as higher fresh fruit bunches (FFB) production. higher sales take-up rate for the Trilinq project coupled with bird species identification test where the highest mark achiever was Q3 FY2017’s average CPO price realised was RM3,118/MT against advanced progress work. Sales from IOI Resort City, Warisan presented with a special gift from RDC and SFD. Each participant last year’s RM2,289/MT whereas PK price was RM3,211/MT against Puteri (Sepang) and D3 Residence in Xiamen, the People’s also received a certificate in recognition of the dedication to learn RM1,915/MT in Q3 FY2016. Republic of China also registered favourable take-up rates. The and complete the course. property investment division recorded an 8% increase in revenue Morning birding fieldwork session. As for the resource-based manufacturing division, it posted a lower to RM75.9 million due to an increase in average occupancy and All the participants would now be aware of the diverse species profit of RM74.3 million as compared to RM305.1 rental rates for both retail and office segments. The leisure and of birds and wildlife that exist in the vast plantation area where million in Q3 FY2016. Excluding the fair value hospitality division also witnessed a revenue increase of RM11.3 they are based, and be equipped with adequate knowledge to make gain on derivative financial instruments, the Q3 million to RM40.9 million that is mainly derived from the recently sustainability a norm in their working lives. FY2017’s underlying opened Le Méridien Putrajaya. profit of RM19.8 million is 84% lower Going forward, IOIC expects the FFB production to continue to than Q3 FY2016’s increase in the next quarter from the current seasonal low. The Orangutan Rescue RM120.2 million due resource-based manufacturing division is expected to perform mainly to lower sales better due to better margins in the fourth quarter. IOIPG also volume from all the expects to perform satisfactorily for the remaining financial in Sugut Estate sub-segments and lower period in view of its sizable landbank in strategic locations n 17 May 2017, a two-year-old baby orangutan believed to margin derived from the locally and internationally, coupled with a strong track record of Ohave escaped from a nearby forest reserve in search of food refining and oleochemical delivery as well as the adaptability to market demands. and a new secondary habitat, was rescued and handed over by Sugut and sub-segments. Estate Manager Mr Abu Bakar bin Md. Zain to the Sabah’s Wildlife Rescue Unit which would then deliver the rescued orangutan to Sepilok Orang Utan Rehabilitation Centre (SOURC) Sandakan for proper care by the experts.

The baby orangutan was abandoned at an area in Sugut Estate and was found by estate workers. Sightings of orangutans are quite Significant Progress in Sustainability common in the estate which is surrounded by other neighbouring oil palm plantation companies and villages. Wildlife conservation Mr Abu Bakar holding the rescued baby and protection are key priorities of IOI Group which is committed s a continuous effort to engage stakeholders in its sustainability supply chain. There is still a lot orangutan nicknamed “Awang Sugut”. to no deforestation, no planting on peat and zero burning. Ajourney, IOI Group (IOI) has further revised its Sustainability of work to be done to clean Palm Oil Policy (SPOP) alongside a comprehensive Sustainability up the palm oil industry Implementation Plan (SIP) to reflect its serious intent towards and we expect other The training ended with a memento presentation by Sandakan sustainability and sustainability practices. traders to respond Regional Office Senior Plantation Controller Mr Leang Hon Wai to with action plans of Mr Miklin Ationg for sharing his knowledge and conveying new IOI’s stronger commitment to sustainability will serve to both their own.” information related to proper irrigation management and stream enhance field implementation and ensure ongoing best practice Stream & Irrigation flow efficiency. IOI Group looks forward to future collaborations management in the palm oil supply chain. These new commitments IOI remains with the DID team. include independent third-party verification of IOI’s progress committed to the Management towards SPOP implementation, and more stringent peatland implementation he Sustainable Palm Oil (SPO) Department of IOI Sandakan management practices in its Indonesian plantations aligned with of its sustainability TRegion invited the Drainage and Irrigation Department (DID) the Palm Oil Innovation Group’s standards, an initiative that strives policies and believes Kota Kinabalu, Sabah to conduct a training on the management to adopt sustainably responsible palm oil production practices that its progress in of stream and irrigation particularly at oil palm estates in globally. Further enhanced commitments in the area of Human key areas as well as the compliance with the DID guidelines and the Sabah Water Rights and Workplace have also been made. new commitments and Resources Enactment 1998. measures will send a strong On top of that, announced their decision to suspend signal to stakeholders around A three-hour comprehensive training held by Water Resources their campaign against IOI and re-engage with IOI on 28 April its desire for continued improvement. Management Unit Senior Assistant Director Mr Miklin Ationg was a 2017 as a result of IOI’s progress on sustainability across its supply IOI will continue to engage stakeholders in its sustainability journey good platform for estates and mills’ operating unit heads to examine chain. IOI’s proactive measures and progress were applauded and and looks forward to playing a leading role in ensuring sustainable matters such as stream identification and sustainable management acknowledged by Greenpeace, and its Indonesian Forests Campaign global palm oil supply chains. practices to maintain a buffer zone as well as irrigation related to Global Head Mr Kiki Taufik said: “IOI has come a long way in mill operations. the past 12 months, and has now started taking meaningful action Log on to IOI’s website at www.ioigroup.com for more details on Guest speaker Mr Miklin Ationg elaborating on the various sustainability commitments. to eliminate forest destruction and human rights abuses from its IOI’s continued advances. CORPORATE UPDATES HUMAN RESOURCE DEVELOPMENT 08 BERITAIOI BERITAIOI 09 BSR Field Assessment Visit

usiness for Social Responsibility (BSR) is a global non- Safety & Security Bprofit organisation that works with its network of more than 250 member companies and other partners to build a just and sustainable world. BSR develops sustainable business against Terrorism strategies and solutions through consulting, research and cross-sector collaboration from its offices in Asia, Europe and t is necessary to protect the company’s assets such as the Tactics (SWAT) to combat urban terrorism by armed mobile North America. Ipersonnel, properties and valuable information in order to communist units during communist insurgency. He has also ensure continuity of the business amidst the uncertainty of the represented the Royal Malaysia Police in community projects From 12 to 16 June 2017, Managers Ms Rosa Kusbiantoro and world’s safety that is threatened by terrorist attacks on the rise with non-governmental organisations (NGOs). Ms Jaewon Kim from BSR’s Hong Kong-based office visited and occasional natural disasters. IOI Group’s (IOI) Sandakan Regional Office, Luangmanis The participants learnt to identify potential security risks and Estate and Ladang Sabah Palm Oil Mill in Sabah to conduct A Security Risk Management and Counter Terrorism adopt a risk-based approach in support of the overall business a BSR field assessment to gather perspectives on the migrant programme was conducted for IOI Properties Group Berhad’s objectives and to minimise the occurrences or effects of events worker management system in Sabah through discussions (IOIPG) Business Unit Heads and Security Managers from 23 that may negatively affect outcomes of a business. and interviews with the management to 25 May 2017. The three-day training was led by experienced and workers. trainer Tuan Aziz Ariarasa. He has retired after serving 33 years After the training, respective business units will revise their as Assistant Commissioner of Police in the Royal Malaysian Standard Operating Procedures (SOPs) and develop a crisis Various fundamentals such as Police and was specially trained in the Special Weapons and management plan which will be presented to IOIPG Chief stakeholder concerns, non- Operating Officer (Property Investment) Mr Cheah Wing governmental organisations’ reports Choong for further security enhancements. and labour-related standards were Security Risk Management is the process of assessed to formulate a good determining the magnitude of risks and the management system on migrant required actions that should be taken to Vulnerability Analysis – analyse the weaknesses in the workers which will include control the risks. It consists of: organisation’s management control systems and security systems standards, procedures and policies that can be exploited by hazards (threats) that can result in loss and that can be successfully applied and damage to the organisation’s assets. sustained in IOI. Asset Characterisation – understand and describe the organisation’s Probability of Occurrence – identify the probability of occurrence assets to protect (physical assets, people and information). of the hazards (threats) to determine the risk level of the said threats.

Threat Identification – understand, identify and describe the Mitigation – focus on the actions to be taken to ensure the assets of hazards (threats) involved. the organisation are protected from the hazards (threats) to reduce or prevent loss and damage. Promoting a Criticality Analysis – identify the critical processes or functional units that need to be protected to ensure business continuity in the Preparedness – form the emergency response, crisis management event of any critical situation. and business continuity as an effective response to the occurrence Sporting Spirit of hazards to manage the incident, recover and resume the business.

he importance of sports cannot be undermined, and Tin conjunction with Labour’s Day, a Sports Carnival organised by Segamat Estate and Leepang A Estate were held concurrently in the belief that “a healthy mind lies in a healthy body”.

The carnival which brought together employees and their family members comprised wholesome games such as tug-of-war, inter- divisional football, futsal and sepak takraw matches, coconut bowling, balloon popping and other exciting games. Apart from that, on 17 May 2017, a friendly football match was held between Segamat Estate and Labis Bahru Estate of Kulim Plantation Berhad to encourage a healthy and competitive spirit while building a good relationship among the team players. The Segamat Estate team scored a win and enjoyed a sporting spirit. HUMAN RESOURCE DEVELOPMENT PROPERTY 10 BERITAIOI BERITAIOI 11

Mr Cheah (middle) receiving the award from BCI Asia Chairman Dr Matthias Krups (left) while BCI Asia General Manager for Emerging Markets Mr Nish PKN looks on.

Properties Group Berhad (IOIPG) IOIwas awarded the BCI Asia Top Ten Developers Award 2017 for the seventh consecutive year at the 13th annual BCI Asia Awards ceremony on 12 May 2017 at Hilton Kuala Lumpur.

IOIPG was ranked among the winning developers with the most accumulated value of projects under construction during the whole of last year, weighted by the extent of its sustainability efforts and green building ratings. IOIPG Chief Operating Officer (Property Investment) Mr Cheah Wing Choong was present to receive the award.

Established in 2005, BCI Asia Awards has grown over the years to become one of the highly coveted awards for the building and design industry across Southeast Asia. The award, Coaching the Coach held in seven Asian regions (Hong Kong SAR, Indonesia, the Philippines, Singapore, Thailand, Vietnam and Malaysia), is mployees often think that it is sufficient to do a great job Following the workshop, a half-day Coaching Process Launch a prestigious label of excellence that recognises ten leading Eand deliver good results, but as one advances in his or was organised on 18 July 2017 whereby each coach had to design and development enterprises that have made the greatest her career, the need to develop people management skills is bring a coachee as part of the coaching application exercise and contribution to shape the built environment. Congratulations to crucial as managing and inspiring people require knowledge commit to coach the coachee for a minimum of three months. and competencies which will be effective through practice Both coach and coachee will discuss the coaching goals during and experience. these sessions. Coaches are also free to coach employees from other departments. According to recent research, the single most important COLLABORATING TO DEVELOP managerial competency that separates highly effective managers One of the key ingredients to successful coaching is for the from average ones is coaching. Ms Monique Valcour wrote an coach to ask the right questions. A good coach believes that a article in Harvard Business Review: “You Can’t Be A Great coachee always has the answer to his or her problems but needs Central Boulevard Land in Singapore Manager If You’re Not A Good Coach.” help to discover the answer. Properties Group Berhad (IOIPG) signed a Dixon and Executive Director of Commercial Property for South On 3 May 2017, the Corporate Training and Organisational The value of coaching is immense as it will build a stronger bond Memorandum of Agreement with Hongkong Asia Mr Robert Garman. Development Department organised a Coaching the Coach between team members and support them to take ownership of IOI Land International Holdings Ltd (HLK) on 12 workshop for IOI Corporation Berhad’s (IOIC) senior managers their own learning and will help them develop the skills they June 2017 in Singapore to jointly develop and manage a prime Tan Sri Dato' Lee said: “Based on the Group’s experience in and above to enable them to manage their staff better through need to perform at their peak. It also feels good to be able to 99-year leasehold land strategically located within Marina Bay developing South Beach, we have strong confidence that we effective coaching skills. They were equipped with the GROW help someone to grow! Ultimately, this programme aspired to and the Central Business District of Singapore. can offer another prime and iconic development at Central coaching model (Goal, Reality, Options and Way Forward) and build effective managers by instilling a coaching culture to build Boulevard.” Mr Lee added: “We look forward to working with active listening method with EARS (Encouraging, restAting, a compelling workforce within the company. IOIPG clinched the prime site for RM7.9 billion (S$2.57 billion) our partner Hongkong Land on this exciting new development, Reflecting and Summarising) to enhance their coaching skills. in November 2016 through its wholly-owned subsidiary, Wealthy which will bring office space of the highest quality to Singapore’s Link Pte Ltd, in a tender that drew seven other bids. IOIPG’s premier Central Business District.” price bid was the highest in absolute dollar quantum as well As you grow older, you will discover that as per square foot per plot ratio for a Government Land Sale The gross development value of the Central Boulevard site is you have two hands, one for helping yourself, site in Singapore. The site will be developed as a "white" site in estimated to be $3.5 billion and construction is likely to start at the other for helping others. which the developers have more autonomy in deciding the use the end of 2017 or beginning of 2018. of the site. The scheme envisaged comprises two office towers – Audrey Hepburn of approximately 1.26 square feet (sq ft) of leasable space and a small retail podium of approximately 30,000 sq ft.

HLK, a member of the Jardine Matheson Group, is a listed IOIC Chief Executive leading property investment, management and development Officer Dato' Lee Yeow group that owns and manages almost 800,000 sq ft of prime Chor sharing his views with the trainer office and luxury retail property in key Asian cities, mainly in on the culture of Hong Kong and Singapore. coaching. IOIPG Executive Chairman Tan Sri Dato’ Lee Shin Cheng, Chief Executive Officer Mr Lee Yeow Seng and Non-Executive Director Dato’ Lee Yeow Chor were present while HLK was represented by Chairman and Managing Director Mr Ben Keswick, Chief Upon completion of the proposed JV, IOIPG will hold 67% of the JV Trainer facilitating the group discussion. Executive Mr Robert Wong, Chief Financial Officer Mr Simon company while HLK will hold the remaining 33%. PROPERTY PROPERTY 12 BERITAIOI BERITAIOI 13 A Quality Assurance Quality Control (QAQC) briefing was also IOIPG COMPLETES SERVICE OWNERSHIP included by Senior Quality Assurance Manager Mr Sin Chin Yuh who provided an introduction to the QAQC operations WORKSHOP in site quality inspection, pre-Quality Assessment System in New Bypass & Road Upgrade Construction (QLASSIC) assessment and training. The quality status of IOIPG’s construction developments, which were assessed n line with IOI Properties Group Berhad’s (IOIPG) vision to become internally and externally from time to time, was also presented. Ia leading corporation in its core businesses by providing products Tan Sri Dato’ Lee (second from right) presenting a token and services of superior values and to sustain consistent long-term Participants were also placed in groups where various Serve It of appreciation to Datuk Seri Utama Haji Mohamad (second from left) as YB Dato’ Haji Shamshulkahar (left) growth in volume and profitability, a Service Ownership Workshop Forward Ideas (SIFI) were discussed and selected for presentation and YB Dato’ Manickam look on. 2017 was conducted to emphasise the success of delivering an IOI to the senior management by respective group leaders for feedback Branded Customer Service Experience to customers. or suggestions for future improvements.

Three half-day sessions from 8 am to 1 pm were held for a total of 240 IOIPG staff over three days from 28 to 30 March 2017. Led by Senior General Manager (Marketing and Business Development) Ms Lee Yoke Har and Senior Customer Relations Manager Ms Jessica Chan, the workshops enabled the participants to learn the following objectives:

i. Understand the importance of service ownership. ii. Embrace the key elements of R.A.T.E.R. (Reliability, Assurance, Tangibles, Empathy and Responsiveness), the DNA for service ownership to an exceptional service experience. iii. Understand and commit to deliver the IOI Branded Customer Ms Lee (standing) and General Manager (Puchong township) Service Experience upon a brainstorming of Wow Service Mr Chung Nyuk Kiong discussing with the participants during one of the SIFI sessions. ideas to enhance service level.

Properties Group Berhad (IOIPG) has successfully the connectivity of Bandar IOI in Jempol, Negeri Sembilan and its completed the Mahsan-Rompin bypass and the surrounding townships. IOIupgrading of Jalan Bandar IOI-Mahsan. Tan Sri Dato' Lee said: “The group is grateful for the assistance and The official opening ceremony of the newly built bypass held on support from the state government of Negeri Sembilan in initiating 19 June 2017 was graced by IOIPG Executive Chairman Tan Sri the idea and planning of this bypass, which is vital in bringing social Dato’ Lee Shin Cheng and Menteri Besar Negeri Sembilan Datuk and economic benefits to the Jempol community and beyond; and Seri Utama Haji Mohamad bin Haji Hasan. Also present were the upgrading of Jalan Bandar IOI-Mahsan has improved road safety.” ARTSY IMAGES IOIPG Senior General Manager (Property Development) Mr Tan Keng Seng, Jempol District Council President Tuan Haji Zazali bin “In our efforts to build sustainable townships, we believe we have Salehudin, ADUN Serting Assemblyman Yang Berhormat (YB) Dato’ a role to play in creating thriving communities. With an enhanced ON TOUR Haji Shamshulkahar bin Haji Mohamad Deli and Negeri Sembilan infrastructure serving the township, we foresee greater property Exco Member YB Dato’ Manickam a/l Letchuman. value appreciation in Bandar IOI,” added Mr Tan Keng Seng.

The construction of the new Mahsan-Rompin bypass and the Bandar IOI is now in the midst of constructing 126 units of Rumah Properties Group Berhad (IOIPG) held its IOI More than RM10,000 of cash prizes were presented to the upgraded Jalan Bandar IOI-Mahsan was completed over a period of Mampu Milik (affordable homes) Type A and 206 units of Type B at Photography Contest 2017 as a sustainability winners in a prize-giving ceremony at IOI Galleria @ Bandar 18 months at a cost of RM25 million and RM4 million respectively. Bandar IOI Bahau. The first phase is expected to be completed by IOIeffort to sow the seeds of sustainable lifestyle Puteri Puchong on 13 May 2017 by members of the panel The infrastructures aim to ease traffic congestion and enhance end of 2017 which will further add on the vibrancy of the township. amongst communities within its developments and promote the of judges comprising Multimedia University lecturer Mr Che’ appreciation of nature. Ahmad Azhar, IOIPG General Manager (Puchong township) Mr Chung Nyuk Kiong and IOIPG Senior Customer Relations From 1 February to 31 March 2017, IOIPG received 300 entries from Manager Ms Jessica Chan. Properties Group Berhad photography enthusiasts, residents of IOIPG developments and the (IOIPG) held a three-day IOI public. The entries covered three categories, namely, “Architecture”, The winning photographs were then exhibited in a month-long IOIProperties Showcase from “Nature” and “Lifestyle”, elements that are found within IOIPG Image on Tour display at IOI Galleria @ Bandar Puteri Puchong, 19 to 21 May 2017 at IOI Mall Puchong. developments in the Klang Valley. Three top winners were selected IOI Mall Puchong and IOI City Mall to encourage a sustainable from 54 shortlisted images. In addition, three lucky winners were culture of appreciating the beauty of nature and aesthetics in IOIPG’s IOI GroupBüy promotion, which ran also awarded the "People’s Choice Award" based on the highest architecture. The Image on Tour has been extended for display at until 28 May 2017, attracted good response with “Likes” from voters on IOIPG’s Facebook. Putrajaya Marriott Hotel and Palm Garden Hotel. extra discounts of up to 16% on selected IOIPG properties (available upon grouping and growing a group of prospective buyers within a certain period of time using marketing channels including various online media platforms).

The showcase featured IOIPG’s signature properties across four ST ST ST townships, namely, Bandar Puteri Puchong and Puchong Jaya, 16 Sierra 1 1 1 PRIZE PRIZE PRIZE in Puchong South, Bandar Puteri Bangi and IOI Resort City in Putrajaya. Architecture Nature Lifestyle

Registered visitors at the showcase also stood a chance to win Mr Chai Tak Sun focused on the Mr Lin Joe Yin cited the perfect weather Mr Yap Wai Leong portrayed life and 2D/1N stay or dining or dining privileges at IOIPG’s exclusive architectural beauty of IOIPG’s development. and right timing for capturing this liveliness in his lifestyle image by getting collection of hotels (Marriott Putrajaya Hotel, Palm Garden Hotel, natural image at 7 am. his daughters to pose for him. Le Méridien Putrajaya, Four Points by Sheraton Puchong). OLEOCHEMICALS OLEOCHEMICALS 14 BERITAIOI BERITAIOI 15 Every Drop Fruitful MYANMAR DELEGATES information and knowledge VISIT IOI PAN-CEN OLEO exchange session. Saves Lives n 3 April 2017, IOI Pan-Century Oleochemicals Sdn Bhd Pan-Century Oleochemicals Sdn Bhd O(IOI Pan-Cen Oleo) welcomed delegates from Myanmar (IOI Pan-Cen Oleo) organised its Blood and representatives from their host, University of Nottingham IOIDonation Drive for the eighth consecutive Malaysia (UNM). The delegates consisted of representatives from year in 2017 as part of its Corporate Social Responsibility Myanmar’s World Wildlife Fund, Environmental Conservation (CSR) initiative to help the blood bank in local hospitals. Department and Industrial Supervision and Inspection as well as related industrial representatives. On 6 May 2017, IOI Pan-Cen Oleo collaborated with Hospital Sultan Ismail and held it at IOI Pan-Cen Oleo’s Excellence The visit was to share IOI Pan-Cen Oleo’s experience in Centre. A second blood drive was also held at Tesco Bandar wastewater treatment system using the advanced anaerobic Seri Alam in collaboration with Hospital Sultanah Aminah. A A token of digesters as a green treatment technology as well as the appreciation total of 115 pints of blood was received. Earlier in March 2017, operation of the automated biogas fired boiler system as to UNM 69 donors had donated their blood in conjunction with the Safety, an energy saving measure to improve overall treatment representatives. Health and Environment Campaign, thus bringing the total blood efficiency. The development of the environmental legislation donation to 184 pints. standard in Myanmar was also covered. The visit ended with an appreciation ceremony. ISO 14001:2015 AWARENESS TRAINING Training to ensure better understanding of the Acidchem Sdn Bhd is and degradation as well as lifecycle revised ISO 14001:2015. set to migrate from the thinking when considering environmental IOIcurrent ISO 14001:2004 aspects and other matters related to Environmental Management System (EMS) communications strategy. to the revised ISO 14001:2015 version by the end of 2017. An awareness training was held for the top management on 23 May 2017 to equip Appreciating FTP Excellence The revised ISO 14001:2015 emphasises them with a good understanding of their n appreciation ceremony was held on 21 April 2017 at IOI and Mechanical Maintenance Soap Noodles team were accorded the increased prominence of environmental roles pertaining to the establishment, APan-Century Oleochemicals Sdn Bhd’s (IOI Pan-Cen Oleo) overall Trophy Awards for their achievements in various categories. management within the organisation’s implementation, maintenance and continual Excellence Centre to celebrate and congratulate the winning teams While the former team walked away with the Team Achievement, strategic planning processes, greater improvement of the EMS standard. of IOI Pan-Century’s (IOI Pan-Cen) Functional Team Programme Key Performance and Best 5S/TPM Implementation awards, the focus on leadership, proactive initiatives (FTP). Approximately 330 employees comprising 11 Quality Council latter was recognised with the Best Improvement, Best Presentation to protect the environment from harm Members and 26 teams participated and were evaluated in the half- and Best Leader awards. yearly FTP from July to December 2016. IOI Pan-Cen Chief Operating Officer Mr Gurdev Singh and the Three teams achieved the Good Performance category while another Council Members proudly presented the awards to the winners. Flaunting Leadership Skills 20 teams qualified for the Cash Award. The ETP team Congratulations to all the teams for the continuous effort. with Leaderonomics

Oleochemical Industries Berhad (IOI Oleo) collaborated with Leaderonomics Sdn Bhd to EMERGENCY SPILL RESPONSE IOIconduct a leadership training course for its senior management. This was in line with the management’s proposal The exercise aimed to develop staff competencies, test capabilities to move the team closer into achieving IOI Oleo’s Operational and establish good collaboration and coordination with neighbours Excellence through new leadership models and principles to be and government agencies to ensure all organisations are fully aligned with the company’s leadership styles and quality in order to prepared for any actual situation. It ended with a post-mortem instil higher drive and synergy for improved business performance. analysis and a handover ceremony of the Safety Data Sheet to local authorities and product transporters for updated information and The training consisted of four modules: to enhance response methods during oil spill emergency situations. Module 1 – Clifton StrengthsFinder 2.0 (by Gallup Organisation) Module 2 – Strength-Based Leadership A total of 25 senior managers were placed in Group 1 to undergo Module 3 – Maximising Leadership Impact with Silega Commander Module 1 to 3 while selected senior managers and department/ Module 4 – Operational Excellence section heads were placed in Group 2 to attend Module 4. On 25 May 2017, the Group 1 participants attended Module 2 which was n 5 April 2017, IOI Pan-Century organised its 2nd Joint facilitated by Leaderonomics Centre for Engagement Excellence OEmergency Response Exercise on Tanker Spills with (LCEE) Chief Executive Officer Mr Joseph Tan. the participation of IOI Loders Croklaan Asia, neighbouring organisations such as Premium Vegetable Oils Sdn Bhd, Delima The entire course was an interactive session that was full of group Oil Product Sdn Bhd as well as enforcement government and individual exercises designed for participants to capitalise on agencies and local authorities, namely, Majlis Perbandaran Pasir their leadership strengths to lead their teams to higher productivity. Gudang, Department of Occupational Safety and Health, and Must be prepared for the real situation. Module 3 is scheduled in August 2017 and targeted to further Polis Diraja Malaysia. enhance their leadership skills. OLEOCHEMICALS OLEOCHEMICALS 16 BERITAIOI BERITAIOI 17 IMPROVING ENERGY EFFICIENCY WITH ISO 50001 FIRE SAFETY TRAINING ire safety is a crucial aspect that needs the cooperation of Oleochemical Industries Berhad’s (IOI Oleo) Led by IOI Oleo Electrical and Instrument Manager Mr Teoh Kong Fall employees as fire risks can occur in many forms and IOI Acidchem Sdn Bhd (IOI Acidchem) and IOI Tat, the process resulted in the development of several Energy situations that require persistent supervision at all times. Hence, IOIDerichem Sdn Bhd (IOI Derichem) were certified Performance Indicators (EnPIs), energy management action plans IOI Oleochemical Industries Berhad sent 20 employees to Jabatan ISO 50001:2011 by SIRIM QAS International Sdn Bhd on 9 June 2017. and targets. Bomba dan Penyelamat Malaysia from 15 to 17 May 2017 for an Emergency Response Team (ERT) training session in order to be ISO 50001:2011 is an international standard for energy management Some energy efficiency outcomes included the installation of equipped as ERT members with these responsibilities: system that provides a framework for establishing energy energy efficient equipment such as frequency drives, high-efficient management best practices to enable organisations to improve air conditioner units and LED light whereas energy saving projects their energy performance including energy efficiency, use and included the upgrading of the air compressor system, vapour 1. Be the "First Responder" to control and extinguish any fire consumption in a proper and systematic way. absorption chiller and steam recovery system. These energy reviews in its early stage. and EnPIs are the key steps to reduce energy use, save cost and 2. Identify, plan and survey the aspect of prevention and action The journey towards the ISO 50001 certification which started in achieve energy objectives and targets. to take in order to avoid the danger of fire. August 2015 involved various initiatives including setting up an 3. Set rules and regulations on fire safety and monitor the Energy Management team to meet regularly to review energy usage Certification to ISO 50001 is a new milestone for IOI Acidchem and IOI effectiveness by training and observation. and identify opportunities for improvement. Derichem to focus on operational excellence and continual improvement. 4. Assist Jabatan Bomba dan Penyelamat Malaysia in the event of any incident within the company premises. 5. Ensure all firefighting equipment is maintained accordingly.

DON’T LET IT BURN!

n 19 and 22 May 2017, IOI OOleochemical Industries Berhad organised a training on Basic Fire Extinguisher for employees. DOING GOOD IN By understanding the chemistry of fire, how to counter a blazing fire THE COMMUNITY and how to effectively use the fire extinguisher correctly, the participants would be able to effectively take Oleochemical Industries Berhad continued action during emergencies and to give back to the community through adopt a fire safety attitude. Let's put the fire out. IOIthree thoughtful activities organised by the Community Service (CS) Department. Throughout April, May and June 2017, CS members and volunteers imparted environmental awareness while providing assistance and support to recipients. First Aid Training

irst aid cannot be taken for granted and it is important to equip Femployees with the knowledge on first aid techniques. On 17 and 18 April 2017, 32 employees from IOI Oleochemical Industries Berhad learnt basic theoretical and practical first aid techniques such as dressing a wound, managing a choking incident, tying 19 May (Going Green) 21 April & 4 May 17 June (Motivational Talk) knots for bandages, making arm/elevation slings and dealing with fainting spells. A Go Green project was conducted in (A4 Contributions) A total of 45 students from Sekolah Sekolah Kebangsaan St. Mark to educate the A total of 75 reams of A4 papers were Kebangsaan Tamil Prai benefited from a half- school children on the correct techniques donated to Sekolah Kebangsaan Khir day course on “Techniques in Answering Cardiopulmonary Resuscitation (CPR) training using dummy models to plant various vegetable seedlings. A total Johari, Sekolah Kebangsaan Tamil Prai and UPSR Examination Papers” conducted by was also initiated by the trainers from Persatuan Bulan Sabit Merah of 42 biodegradable pots and planter boxes Sekolah Kebangsaan St. Mark to benefit established speaker cum teacher Mr Justin who explained the DRCABD (Danger, Response, Compressions, were donated to the school to encourage Jeevaprakash. Gift vouchers and certificates students from lower income families and Airway, Breathing and Defibrillation) technique. the protection and preservation of the assist them to make copies of additional were also awarded to ex-students for their environment. revision materials. impressive UPSR results.

Learning how to effectively respond and attend to injuries. OLEOCHEMICALS EDIBLE OILS 18 BERITAIOI Food & Process Tech Campus BERITAIOI 19 Unveiling Success Wins Pro-Motor Award 2017

at in-cosmetics 2017 Buteressence, cocoa, ENCI, Sanquin, Randstad and more to create a Food and Process Tech Campus that saw the companies fusing their knowledge, innovating vocational education and at the same time offering all participating youths a job. In association with Regio College, municipality of Zaanstad, OVO Zaanstad and financing from the region, the facility was created to offer new vocational level 2 and 3 education in food process engineering.

The Food and Process Tech Campus from Zaanstad was awarded Loders Croklaan Europe (IOILC Europe) the Pro-Motor Award 2017, a yearly award established to reward collaborated with 16 companies to offer 16-year- quality and stimulate innovation in participating centers, where IOIold vocational students a straight route from institutes for technical education and companies work together Oleo GmbH’s Personal Care team participated in vocational education to the labour market by training process to bridge the gap between education and the labour market. In the in-cosmetics Global 2017 at ExCeL London operators for the food industry, which was not possible in the coming years, 900 new employees will be needed yearly to solve IOIin United Kingdom and presented two new current educational system. the shortage of personnel in the region. Jury chairman Mr Ab van raw materials to more than 250 visitors and business partners in der Touw who is Siemens Chief Executive Officer praised the joint the biggest IOI Oleo GmbH booth ever. The leading exhibition IOILC Europe joined forces with Forbo Flooring, Zaanse Olie initiative and perseverance that made this project a success. for personal care ingredients, in its 27th year, brought together Raffinaderij, Tate & Lyle, Exter Aroma, Hilton Meats, Olam, exhibitors of ingredients, fragrances, lab equipment, testing and regulatory solutions and cosmetic manufacturers worldwide from 4 to 6 April 2017. Asia (IOILC Asia) with maintenance and upgrade of IOILC Asia’s IOILC Advances current SFC robot. Worn out parts were replaced, a temperature A distributor seminar was held a day earlier on 3 April 2017 and monitoring system was installed and the software was updated attracted more than 60 people. It provided the opportunity for to match the IOILC Europe and IOILC China’s systems. IOI Oleo GmbH to network with distribution partners to inform SFC Systems in them on the latest business developments, new formulations, raw Training was held for the IOILC China and IOILC Asia analysts material launches and strategic directions for the personal care Synergy to teach them about the system and how to perform basic market. Introducing a new image that emphasises emotionality maintenance. and naturality, IOI Oleo GmbH presented its two product launches brand new Solid Fat Content (SFC) robot has been (MIGLYOL® 829 ECO and IMWITOR® GMIS) while highlighting its A developed and built based on IOI Loders Croklaan’s With this focus products such as MIGLYOL® 829 ECO, MIGLYOL® Coco 810, (IOILC) proven technology and expertise to advance IOILC’s successful MIGLYOL® 8810 and SOFTISAN® conditionHAIR. global SFC systems. The state-of-the-art laboratory equipment installation which measures SFC is the brainchild of IOI Loders Croklaan and upgrade, The exhibition began at 9 am and customers were drawn to IOI Europe (IOILC Europe) Analytical Support and Development IOILC’s global Oleo GmbH’s MIGLYOL® 829 ECO, SOFTISAN® conditionHAIR, Analyst Mr Thijs Möring. SFC systems IMWITOR® PG3 C10, IMWITOR® liteMULS, IMWITOR® 375 and are ready for SOFTISAN® Coco 810. It was a successful exhibition and IOI Oleo In May 2017, IOI Loders Croklaan China (IOILC China) received the future! GmbH is confident of the growth of its natural-based portfolio. the SFC robot (which is IOILC’s third SFC robot) and software. The team responsible for the An overview of the SFC robot After commissioning the easy-to-maintain robot in Xiamen, installation and commissioning with the newly-developed China, the work continued in the lab of IOI Loders Croklaan of the SFC robot. Z-axis in view. IOI OLEO GMBH & ACIDCHEM UNITE IN NYSCC EVENT Renovating IOILC's Supply Chain House he united presence of IOI Oleo GmbH and Acidchem (USA) Inc The show created a dynamic global ingredients and raw materials th Twas prominently showcased in the recent 38 Annual Suppliers’ marketplace for the cosmetic and personal care industries through n 12 June 2017, IOI Loders they manage customer exceptions in their daily operations without any Day organised by the New York Society of Cosmetic Chemists its offering of educational information, inspiring innovations, new OCroklaan (IOILC) successfully time to spend on proactively investigating tomorrow’s customer needs. (NYSCC) from 2 to 3 May 2017 at the Jacob K. Javits Convention product introductions and exciting networking opportunities. It kicked off its Supply Chain Center in New York. Under the platform of IOI Oleochemical, a wide was a productive event for both IOI Oleo GmbH and Acidchem Programme with the full supply chain To become a reliable and optimal supply chain organisation, R&G range of products was promoted, from natural oleochemicals to to build closer ties with valued customers and business partners. team to achieve the goal of ensuring Consultants recommended the shift from endless flexibility towards oleochemical specialties (including product samples and cosmetic The appealing booth design of IOI Oleochemical was a strong the supply chain is future proof so that controlled and designed flexibility. This starts with fixing supply prototype formulations) in the IOI Oleochemical booth. attraction for customers and a confident boost for salespersons. it is able to deliver the Vision 2025 in which chain basics such as reviewing and setting partly new operating The firm portrayal of IOI Oleochemical’s identity was showcased supply chain will play a pivotal role. rules, decision trees and clearly defined processes and measures. IOI Oleo GmbH’s Personal Care range in Hamburg and New Jersey- in its strong radiant blue while the affiliation and particularities based Acidchem came together for the first time in the industry of IOI Oleo GmbH’s Personal Care and Acidchem were equally The mission is to be a professional and Following the recommendations from R&G Consultants, the first event that featured over 8,500 visitors and 435 exhibitors from 27 highlighted in their distinct uniqueness. Come next year, both resilient supply chain team connecting the phase of the Supply Chain Programme will start in July 2017 to th countries. Leading ingredient and raw material suppliers, emerging parties will participate together again in the 39 Annual Suppliers’ market and organisation, and deliver optimal and reliable results. A “fix the basics”. Work is in progress! independents as well as exhibitors from testing and quality control Day from 15 to 16 May 2018 and present IOI Oleochemical’s latest consultancy firm was invited to provide an objective assessment of labs, machinery industries, packaging companies, and professional product launches. the current supply chain and a roadmap for improvement to support service providers converged to exhibit to an interested target audience the mission and ensure the focal point was on the right things. consisting of those working in the research and development field, and product development for the biggest brand manufacturers in the In the first quarter of 2017, R&G Consultants conducted a Supply beauty and personal care industry. Raw material buyers, chemical Chain Opportunity Analysis of the existing Order to Delivery distributors and cosmetic students were also part of the crowd. Process and came up with the main observation that IOILC is going the extra mile for its customers every day and providing them with endless flexibility. This causes the team to be extremely busy as EDIBLE OILS EDIBLE OILS 20 BERITAIOI BERITAIOI 21 Healthy Workplaces Training the Next Good Practice Awards Generation Loders Croklaan (IOILC) received the Healthy Loders Croklaan Americas sponsored the Take Workplaces Good Practice Awards 2016-2017 Our Daughters and Sons to Work’s (TODASTW) IOIon 26 April 2017 at Valleta, in recognition IOI 24th anniversary on 27 April 2017 where more than of its high level of employee participation. The 2016-2017 awards, 30 volunteers made the day a huge success with the collaboration organised by the European Agency for Safety and Health at Work of all departments. (EU-OSHA), celebrates successful and innovative contributions to IOILC Asia Celebrates th workplace safety and health for workers of all ages. Designed to be more than a career day, TODASTW is an annual 40 Anniversary celebration of employers hosting their children at their workplace IOILC’s project teams were created for three focus areas: shift work, and goes beyond the average “shadow” an adult. his year marks the 40th anniversary of IOI Loders "We consistently hear from employees about the situation or healthy lifestyle and sustainable employability. As a result of the TCroklaan Asia’s (IOILC Asia) move from Soctek challenges they are facing in their workplaces and always stand recommendations made by the improvement team on shift work, job Celebrated on the fourth Thursday in April in the United States, Sdn Bhd to IOI Loders Croklaan. Since the company behind them. Our folks enjoy their jobs and sharing and part-time retirement were introduced. Opportunities were TODASTW not only exposes girls and boys aged eight to 18 years started in 1977, IOILC Asia has undergone tremendous they also like the family atmosphere and provided for internal training and for moving to other departments. old to what a parent or mentor does during his/her workday, but changes and has grown into an international company family culture," he further added. A calendar featuring activities related to nutrition, relaxation and also shows them the value of their education as with more than 500 employees. exercise was also developed to encourage positive lifestyle changes. well as helps them discover the power and Today, as IOILC Asia continues to The established improvement teams have continued their work possibilities associated with a balanced IOILC Asia Chief Operating Officer Mr Michael van Sallandt said: grow and develop, it looks forward to independently after the trial period and sustainable employment has work and family life. It provides the “We are grateful to our clients for the opportunities to provide continued success for the next become integrated into IOILC’s daily practice. opportunity to share how they can them with advice and solutions, and we thank them for their trust 40 years and more. envision their future and begin steps and confidence.” He added that IOILC Asia’s achievements can be towards their goals in a hands-on attributed to its people as the people-focused approach has always and interactive environment in been a key to the company’s success. order to achieve success.

Activities included decorating t-shirts and learning about IOI Leadership Culture Loders Croklaan’s products that are made of palm oil. They were given a Transformation for guided tour of the Creative Studio where they decorated cookies, stuffed cannolis, Non-Execs made chocolates and more. Loders Croklaan Asia (IOILC Asia) took a proactive step in the next phase of its Leadership Culture IOITransformation (enhanced version 2.0) journey "Go No PHO" Bakery Innovation by making it available to the operative/non-operative level. A workshop was conducted for a total of 296 employees on 23 and 24 n 18 May 2017, IOI Loders Croklaan (IOILC) launched a new, uniquely formulated and processed to strike a textural balance that Participants enjoying the various motivating, stimulating and engaging activities. May 2017 at Tanjong Puteri Resort. Onext generation lamination shortening designed specifically delivers maximum functionality and allows for artisanal creativity. for puff pastry applications to provide customers with a market- We encourage our customers, and those interested in trying the This phase of cascading the Leadership Culture Transformation friendly label, industry-leading lift and flaky texture end product. product to visit our Creative Studio to receive hands-on training on (2.0) to other employees is to encourage greater participation and Palm oil is used to create the non-hydrogenated shortening that is how to best use this new innovation.” anticipation from the top to the bottom levels within the organisation free of partially hydrogenated oils (PHOs). in line with IOILC Asia’s strong belief that it will provide a positive IOILC’s range of “Go No PHO” bakery applications is geared to help atmosphere to the grassroots level in achieving IOILC Asia’s The SansTrans™ Roll-Rite Puff provides melt-in-your-mouth customers produce PHO-free baked goods without compromising aspirations and Big 5 projects (Customer, De-complexity, China’s texture and a clean ingredient statement while offering optimal on taste as the industry heads towards a supply chain to eliminate Xiamen, Innovation and Organisation 2019). IOILC Asia also manufacturing qualities such as excellent resistance to tearing and PHOs in line with the US Good and Drug Administration’s ruling believes that it will help to achieve corporate excellence in line fine expansion qualities when baking. The result is a product with that PHOs are no longer fit for human consumption and must with IOI Loders Croklaan’s Vision 2025. consistent, uniform layers without compromising dough integrity. be removed from products by June 2018 after losing their GRAS (generally recognised as safe) status. IOI Loders Croklaan Americas Vice-President of Research and The conference was successful and productive as it Development Dr Linsen Liu said: “The shortening has been Annual International gave IOILC’s overseas employees who work remotely an opportunity to catch up with their colleagues. Together, Sales Conference they converged to align their sales and marketing goals with Uniform, maximum lift, flexible, flaky, IOILC’s overall corporate goals. At the same time, they discussed consistent, clean label and PHO-free nce a year, IOI Loders Croklaan Asia (IOILC Asia) will initiate their challenges and developed strategies for business growth to compare the height Oan International Sales Conference to gather key personnel keep on moving forward. from IOI Loders Croklaan’s (IOILC) international offices in China, Brazil and Egypt for a discussion that includes the previous year’s sales goals, targets for the upcoming year and the Big 5 projects.

On 16 May 2017, various departments such as the Sales and Marketing, New Business Development, Research and Development and Logistic presented their respective presentations during a three- day session. EDIBLE OILS EDIBLE OILS 22 BERITAIOI BERITAIOI 23 IOILC Asia Renews SEDEX & SMETA Compliances IOILC China Moves to Maxdo Centre nce again, IOI Loders Croklaan Asia (IOILC Asia) has Osuccessfully renewed its compliance with the Supplier Ethical Data Exchange (SEDEX) Registration and Supplier Responsible Sourcing Programme for another three years. The renewal affirms the company’s ethical and responsible business practices while strengthening the confidence of customers with IOILC Asia.

A Sedex Members Ethical Trade Audit (SMETA) four-pillar audit was conducted and a SMETA certificate was issued on 18 May 2017. It indicates that IOILC Asia has a well-developed human resource policy in place, well-constructed ethical business rules and regulations and procedures, good health and safety, hygiene and environmental practices, and more importantly, a committed management to ensure that all aspects are in strict adherence.

Creative Studio Asia Welcomes STAR Customers reative Studio Asia welcomed a group of STAR customers from CIndonesia, the Philippines, Singapore and Malaysia for a two- day workshop on 20 and 21 April 2016. Loders Croklaan China (IOILC China) has moved achieve better performance in Chinese marketing”. Key accounts its office to Maxdo Centre in the Hongqiao and distributors showered the new office with flower baskets and The theme, Catching Up With Healthy Fats, focused on the IOIDevelopment Zone (Hongqiao) which is a famous best wishes. replacement of partially hydrogenated oils (PHOs) in confectionery economic development zone in Shanghai. At 55 storeys, Maxdo applications. It was designed to assist in the seamless replacement Centre is the tallest skyscraper in Hongqiao which is China’s only IOILC China Head of Sales and Marketing Mr Zheng said: "I'm so of PHOs without sacrifice to taste, quality or texture. state-level development zone that integrates exhibition space, office glad to see the growth of our team. More talented people have services, hotels and tourism, food and beverages, foreign affairs, joined us. For more than a decade, the Shanghai office has been the On the second day, the participants were enthusiastic and greatly go no PHO consultation and shopping. heart of our business in China. I hope the great work environment energetic as they tried out the industrial translation in the session led in the new office will encourage even better performance." by the Application and Development team. The participants also visited There was a brief celebration on 24 April 2017 where IOI Loders the refineries at Pasir Gudang, and the Pamol Plantation and Mill. The Croklaan Asia Chief Operating Officer Mr Michael van Sallandt had IOILC China’s new address is RM. 04/05, 20F, Maxdo Centre, No. second workshop for STAR customers is scheduled in October 2017. the honour of cutting the ribbon at 9.18 am. The specific time carries 8 Xing Yi Road, Shanghai 200336, China. an auspicious meaning in Chinese as it signifies “the ambition to

Betapol® was also a leading ingredient brand and presentation sponsor of the Global Baby Food & Nutrition Summit China 2017 on 30 June 2017. It generated good awareness among attendees from IOIEO's Journey to the infant formula industry, including Nestle, Wyeth, Mead Johnson, Excellent Debut for Humana and several European organic infant formula brands. ISO Certifications ® Betapol in Summits Mr Laborde (second from right in pix) was present to introduce the trends and drive for the growth of the industry especially the n 25 May 2017, IOI Edible Oils Sdn Bhd (IOIEO) Chinese market, while Dr Wiola W Mi (second from left in pix) Owas certified with the new ISO 9001:2015 n 27 June 2017, IOI Loders Croklaan’s (IOILC) Betapol® team elaborated about “optimising lipids for infant nutrition” and had an Quality Management System (QMS) and ISO Ojointly hosted the Shaan’Xi Goat Milk Development Summit in-depth discussion on the clinical benefits of Betapol® for infants. 14001:2015 Environmental Management System with Xi’an Dairy Association that generated strong interest and (EMS) after a comprehensive audit by SIRIM from 2 enthusiasm from local goat milk infant producers and provided an Both occasions provided great exposure for Betapol® which made to 4 May 2017. The certification upgrading process opportunity to further explore the Northwest China market. an excellent debut as a high quality and trustworthy ingredient commenced with Version Transition Trainings for brand in the infant formula industry. both QMS and EMS certificates in March 2016 Present at the summit was IOILC Chief Business Development followed by Lead Auditor Trainings in September Officer Mr Manuel A. Laborde who introduced the history of IOILC, 2016. In addition, 12 IOIEO employees also showcased the development of Betapol® in the infant formula attended the International Register of Certified industry with research experience of over 30 years and the trends Auditors (IRCA) training and fulfilled the in the global infant formula industry. IOILC China Global Human requirements to be certified as qualified auditors Nutrition Science and Innovation Head Dr Wiola W Mi also by the IRCA to undertake and lead successful elaborated on the clinical benefits of Betapol® for infant growth, QMS and EMS audits. the nutrient absorption and comfortability. The future clinical studies in China and the global market were also presented. IOI MALL IOI MALL 24 BERITAIOI BERITAIOI 25 Soak in the Souk Spirit Moleknyo o usher in the Ramadan and Hari Raya Aidilfitri festive decorations and others. Apart from the Hari Raya giveaways to Tseason, IOI Mall Puchong was transformed into a Marrakech daily spenders, shoppers were entertained by festive performances Souk (traditional market in Morocco) with an array of traditional featuring traditional musical instruments such as the angklung Rayo festive treats and entertainment from 25 May to 2 July 2017. and gamelan and Arabian dance performance while the children enjoyed traditional arts and crafts workshops to learn the art of The Marrakech bazaar, located at the mall’s Oasis Atrium, projected batik chanting, ceramic painting and rattan weaving. Bersamo the Raya spirit by featuring Raya fashion designs, beauty items, AT ICM As Hari Raya is a time to renew familial ties and workshops, cooking demos, arts and crafts workshops bonds, its spirit of festivity was celebrated at IOI and a series of mesmerising traditional performances, City Mall (ICM). The mall welcomed Ramadan namely, Malay Dance, Dikir Barat, Wayang Kulit, , and Hari Raya Aidilfitri with a line-up of exciting and Rebana Drum. events from 26 May to 27 June 2017. This year’s theme of Moleknyo Rayo Bersamo revolved around the As part of ICM’s Corporate Social Responsibility initiatives, 26 sentiment of spending quality time with loved ones and celebrating children from Muhammad Al-Fateh Home accompanied by five meaningful values associated with the festive season. guardians were invited for an exciting afternoon on 19 June 2016 to enjoy a complimentary Despicable Me 3 movie at Golden The mall showcased tall and twinkling coconut trees that functioned Screen Cinemas. They were then treated with a shopping spree as windmills which reflected the traditional Kelantan-inspired at LOL to choose new Hari Raya attires. After a Rebana Drum kampung houses. The traditional and vibrant atmosphere emulated performance, the children also received duit raya from Toyota the spirit of togetherness while injecting the kampung feel in a and goodies from ICM. The event ended with a delightful buka modern shopping mall. There were many attractions such as batik puasa dinner at Texas Chicken and group photos. Hey Mama, Smile!

ecause a picture is worth a thousand words, BIOI Mall Kulai encouraged all mothers to post a picture of themselves with their kids in the Mom & Me Photo Contest to celebrate a mother’s love and make Mother’s Day a memorable occasion.

Participants were required to The winners were announced on 12 May 2017 based on the most “Like” the IOI Mall’s Facebook and “Likes”. Out of 41 entries, the lucky first place was won by Ms Nur submit their photos from 1 to 30 Azureen binti Ishak who was present at the prize-giving ceremony at Young Champions April 2017 for a nine-day voting IOI Mall Kulai with the top winners and four consolation prize winners. session from 1 till 9 May 2017. IOI Mall’s Facebook received about “Nothing as powerful as a mother’s love and nothing as on Ice 793 “Likes” during the contest. healing as a child’s soul.” ...... he first and only Olympic-sized ice skating rink in Malaysia, TIcescape Ice Rink in IOI City Mall successfully hosted the 12th Malaysia National Figure Skating Championship 2017 for the third consecutive year alongside the first South East Asia (SEA) Challenge Figure Skating 2017 from 13 to 15 April 2017. Spin the

Organised by the Ice Skating Association of Malaysia (ISAM), the Wheel & Win three-day event drew 88 participants from five neighbouring Mall Kulai organised its sixth anniversary countries, namely, the Philippines, Singapore, Indonesia, of Spend & Win contest by granting Thailand and Malaysia which was the host country. The IOI special rewards to its loyal shoppers. Malaysian skaters won a total of three Gold, one More than RM20,000 worth of prizes such as electrical Silver and two Bronze medals at the National products, smartphones, home appliances and others were Figure Skating Championship 2017 as well as given out from 1 May until 25 November 2017. one Gold and one Bronze medal at the SEA Challenge Figure Skating 2017 covering 13 At the end of every month, eight shortlisted contestants different categories. are chosen and invited to spin the Wheel of Fortune at the prize-giving ceremony. The final prize ceremony will take place at IOI Mall Kulai on 25 November 2017 where a lucky wheel spinner will be crowned the grand prize winner of a RM10,000 travel voucher. All-time champion Malaysian national figure skater Julian Yee (left) won the Senior Men category. With him is runner-up Goh Kai Er of the Elementary Girls category. HOTEL HOTEL 26 BERITAIOI BERITAIOI 27 Bring On The Raya Spirit

utrajaya Marriott Hotel honoured mothers at a Mother’s Day n 30 May 2017, Putrajaya Marriott Hotel and Palm Celebrating the Pevent held at its Zest Restaurant on 14 May 2017. OGarden Hotel teamed up with Muzik-Muzik Raya 2017 to spice up the Majlis Meraikan Anak-Anak Yatim & Asnaf Aside from celebrating the queen of our hearts who dedicated as part of the hotels’ Corporate Social Responsibility (CSR) Queen herself to nurture and love her family, stimulating activities programme. The Grand Ballroom at Putrajaya Marriott Hotel were also enjoyed on that day. Fun and bonding activities such was grandly decorated to welcome the 100 underprivileged as “Maki Sushi Rolls Contest” and “Mom & Child Look-A-Like children. Celebrities and corporate guests who were invited of Our Hearts Contest” were the highlights. Mothers were seen enjoying the made the event lively as they mingled with the children. Other special buffet spread and activities as they were treated like a than enjoying the food and entertainment, the children were queen on the special day. Happy Mother’s Day to all mothers! presented with duit raya and goodie bags. The event was a A line-up of the hotel chefs who prepared mouth-watering food for the night. success and everyone went home in a great Hari Raya spirit.

Welcoming Ramadan with Bubur Lambuk

o welcome the holy month of Ramadan, Putrajaya Marriott THotel seized the opportunity to come up with volunteer works during the month of giving to spread cheer to the community. The traditional rice porridge, bubur lambuk, or congee, is one of the most popular dishes and flavourful meal packed with nutritious ingredients to break fast. Therefore, the hotel dispatched a team of volunteers to distribute 1,000 containers of scrumptious bubur lambuk at Masjid Al-Hasanah in Bangi during the Friday prayer. Later in the evening, another alm Garden Hotel flaunted its newly renovated Palms menu for both local and international cuisines that 2,000 containers of bubur lambuk were distributed at Masjid PCafé with a gorgeous and sumptuous Superhero-themed are proudly prepared in the certified Halal kitchen. Tuanku Mizan Putrajaya. afternoon hi-tea spread where everyone’s favourite superhero characters came to life to pose and to be 'eaten'. Mesmerising desserts were decorated a la superheroes and promised not only good looks but good taste with selections such as Shazam Shawarma, Wonder Woman Sandwiches, The Hulk Chicken and Beef Satay, Spiderman-designed cakes and many more intricately decorated goodies.

There was also a photo booth where guests could pose next to their favourite Superheroes. The café opens 24 hours daily for Because Ramadan is all about giving. breakfast, lunch and dinner. Hi-teas are available on weekends from 12 noon until 4 pm. Guests could also choose a la carte HOTEL HOTEL 28 BERITAIOI BERITAIOI 29

Orphanage Visit Brings Smiles

our Points by Sheraton Puchong dispatched a team led Fby the Human Resources Department to bring joy to the orphanage of Rumah Amal Limpahan Kasih in Kampung Sri Aman Bistari, conjointly with the Marriott Associate Appreciation Week and Marriott’s 90th Anniversary on 24 May 2017. The team got their hands dirty with painting one of the houses in the compound and preparing a plantation PGGC Turns area to grow organic vegetables. Memorable Visit In addition to the effort, Sous Chef Mr Khairul Pilus led the 5 kitchen’s team to prepare 100 servings of bubur lambuk and total of 120 golfers teed off to yet another exciting Mr Mathan Raman (sixth from left in bottom pix) claimed the by SJK (T) Ladang Scarboro sweets for the children and guardians for dinner. The team A and fun-filled Jumbo (six-ball) Flite Golf Tournament coveted tournament championship title and walked away with returned to complete the repainting of the home through in conjunction with Palm Garden Golf Club’s (PGGC) a PGGC Anniversary Challenge Trophy and prizes totalling our Points by Sheraton Puchong General Manager Mr several visits over the weekend before the start of the raya Anniversary Cup on 27 April 2017 that was held to mark RM8,819 which consisted of a 60-inch 4K SHARP, complimentary FKumar Renoo seized an opportunity to meet and greet holidays at the end of June 2017. PGGC’s 5th anniversary in 2017. weekend green fee vouchers plus weekday Big Hole Golf 20 students and six guardians from Sekolah Kebangsaan voucher and more when he returned with a stableford score of (T) Ladang Scarboro, Kedah on 21 April 2017. The group It was a truly prize galore tournament where each participant 40 points. stayed in the hotel as part of their study tour in Kuala received an extravagant goodie bag comprising complimentary Lumpur before continuing with their next trip to green fee vouchers for two balls (weekdays and weekends) The anniversary party continued till midnight with free Cameron Highlands. worth RM1,160 sponsored by PGGC, a Cutter & Bucks shirt, flowing beer, a wide array of buffet selection and scores of Srixon cap, a sleeve of Srixon golf balls and a foldable travel endless celebration. bag from SHARP.

A Mini Cooper worth RM187,000 proudly sponsored by MPI Generali Insurans Berhad was awarded as the hole-in-one (No. 17) grand prize. On top of that, a RM2,000 cash prize for each Par Three for a Sure to Win hole-in-one totalling RM10,000 created the record as the most interesting hole-in-one prize offered for an amateur golf tournament in the country. The podium and lucky draw prizes included MST golf products, Blöndal air purifier, hotel vouchers, complimentary green fee vouchers and SHARP electrical appliances worth RM30,000. The priceless smiles on the children were worth all the sweat!

PGGC Awarded Recipe to C mmunity Pride Superbrands Statuss e Méridien Putrajaya was proud to host 22 n 25 April 2017, Palm Garden Golf Club (PGGC) was Lguests from the PRIDE Foundation on 20 June Oawarded the Superbrands status following a stringent 2017 in conjunction with the fasting month. They selection and voting process set by independent authority and were treated to local and international favourites arbiter of branding, Superbrands. After filtering through the in the Destinasi Rasa spread at the hotel’s all-day strict selection list set by the Malaysian Superbrands Council, dining restaurant, Latest Recipe. over 2,000 senior managers and marketing professionals were invited to vote for candidate brands. More than 1,400 leading PRIDE Foundation is a charity body that aims brands in Malaysia were scored by the Superbrands Council to enhance awareness efforts and improve members and through an online poll. accessibility to treatment and care of breast cancer survivors. Le Méridien Putrajaya was happy and Achieving the Superbrands status not only strengthens PGGC’s honoured to be a part of PRIDE Foundation’s position as one of the best public premier golf courses but also community empowerment programme. adds prestige and reassures people that they are paying for the Le Méridien Putrajaya Executive Chef, Chef Liou (centre) striking a pose with the invited best brand. Congratulations PGGC! guests of PRIDE Foundation before dinner. FOUNDATION 30 BERITAIOI Rewards RM33,400 to 68 YAA Recipients

his year, a total of 68 students received the Young Achievers’ The ceremony continued with sharing sessions by three Gold TAwards (YAA) from Yayasan Tan Sri Lee Shin Cheng (Yayasan achievers who related their success stories: Mr Sujit Jessan a/l TSLSC) totalling RM33,400 in the form of cash prizes, plaques Sreedran (UPSR), Ms Teh Shu Ki (PT3) and Ms Lee Shen Ming (IB) and certificates for acing their UPSR, PT3, Cambridge Secondary who stressed the importance of time management and the pathway Checkpoint, SPM, STPM, A-levels and International Baccalaureate to setting and achieving goals. (IB) examinations. Awards given also took into consideration the students’ active participation in extra-curricular activities. Thereafter, guest speakers Mr Mahathir and Ms Jolynn Ch’ng from Infinex Training and Consultancy engaged the students in a The award presentation ceremony was held for 13 recipients at lively session which included inspirational stories and interactive Palm Garden Hotel on 27 May 2017. It began with the screening activities. Mr Mahathir talked about the different types of motivation of IOI Corporation Berhad (IOIC) and IOI Properties Group aimed at helping students to identify their intrinsic and extrinsic Berhad’s (IOIPG) corporate videos, followed by an opening speech motivations to achieve their goals in life while Ms Jolynn shared her from Yayasan TSLSC Executive Director Datin Joanne Wong. She experiences in empowering students to strive harder and develop highlighted the importance of education and reminded the students proactivity as she talked about “The Power of Positive Psychology”. to always be thankful for their parents’ sacrifices in supporting their educational journey. The award ceremony ended with light refreshments for the non- Muslim attendees whilst Batman and Catwoman made delightful appearances, courtesy of the hotel. Well done to all YAA recipients!

Gold achiever Ms Lee encouraging her fellow YAA recipients to know their strengths and weaknesses in pursuing their passions. Grab a finger before yours gets grabbed.

Mr Mahathir (right) checking if the structure can support May this award inspire the water bottles. young achievers to strive towards success.