THE COMMONS at WILLOWBROOK Presented To: L&B Realty Advisors, LLP Department
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PROPOSAL FOR MANAGEMENT AND LEASING OF THE COMMONS AT WILLOWBROOK Presented to: L&B Realty Advisors, LLP Department OCTOBER 2014 THE COMMONS AT WILLOWBROOK TABLE OF CONTENTS Section 1 Executive Summary Section 2 Company Background Section 3 Project Staffing Section 4 Property Management Section 5 Financial Reporting and Budgeting Section 6 Construction Management Section 7 Leasing and Marketing Section 8 Other Requirements Section 9 Fee Recommendation Appendix Section I - EXECUTIVE SUMMARY THE COMMONS AT WILLOWBROOK | Property Management and Leasing Services Proposal 3 THE COMMONS AT WILLOWBROOK | Property Management and Leasing Proposal Transwestern is pleased to present its qualifications to provide management and leasing services for L&B Realty Advisors, LLP, at The Commons at Willowbrook in Houston, Texas. We understand the importance of this assignment and we are dedicating our most senior professionals who know retail and have operating knowledge of L&B Realty Advisors, LLP procedures from our Houston headquarters WHY TRanswesteRN? to direct the management and leasing of this project, we have developed the following overview that outlines why we believe Transwestern has been involved in UHERP Transwestern is the best full-service provider to steward the future of since its inception, creating value and this important L&B Realty Advisors, LLP asset. operational functionality and property OUR PEOPLE enhancement Transwestern believes the strength of our company resides in our ▪ Long History of Value Creation for our people, values and systems. Transwestern focuses on hiring quality Clients people, developing them and retaining them. Our Senior Property Managers have an average of 20 years of experience in Houston. ▪ Yardi Expertise OUR VISION ▪ Seamless Take-Over Strategy Our vision is to be the “#1 Real Estate Value Creator in America” – and Continuity of Building Service our history shows it. It is our goal to consistently deliver unrivaled ▪ Excellence value to our clients by empowering our people and fostering an entrepreneurial environment. ▪ Houston is Our Home - Unparalleled OUR VALUES Depth of Relationships and Resources Our values drive our operating systems and standards with ▪ Market Presence, Depth of Local, exceptionally strong local, regional and national support. The guiding Regional and National Resources principles that make up our culture include integrity, mutual respect, legendary service, teamwork, financial strength, life balance and the ▪ Experienced Property & Facility value of relationships. Management Professionals OUR PERFORMANCE ▪ Senior Level Leadership and Strategy Our management and leasing expertise is based on strong policies, procedures and is unparalleled in the real estate industry. ▪ National Procurement Program As an example, Transwestern Accounting ranked 96% for Overall Satisfaction in the recent Kingsley Survey. Additionally, Transwestern ▪ Deep Experience and Excellence with ranked 89% for Overall Satisfaction with Kingsley Survey and Trophy Projects achieved an 84% Renewal (Tenant Retention) Rate versus 51% for the Kingsley Index. ▪ Business Continuity and Emergency Preparedness Program Further, our energy expertise and municipal relationships have saved our ▪ Nationally Recognized for Leadership clients millions of dollars and added tens in the Energy Star® and LEED® Programs of millions in value. Transwestern has been recognized by ENERGY STAR for ▪ Committed to Green sustainability 11 consecutive years: as a Partner of the Year in 2004 and 2005 and a Sustained Excellence recipient in 2006 through 2014 – the first third-party commercial real estate services provider to achieve both. Transwestern is confident our strong credentials, unsurpassed management and leasing abilities and company resources will bring the most comprehensive and knowledgeable team available in the market. We are proactive in our thought process on management and leasing issues and bring this process to every property and situation. Section I - EXECUTIVE SUMMARY 4 Section II - CompanY BackgroUND THE COMMONS AT WILLOWBROOK | Property Management and Leasing Services Proposal 5 THE COMMONS AT WILLOWBROOK | Property Management and Leasing Proposal A Organization overview Transwestern is a privately held real estate firm specializing in agency leasing, property and facilities management, tenant advisory, capital markets, research and sustainability. The fully integrated global enterprise leverages competencies in office, industrial, retail, multifamily and healthcare properties to add value for investors, owners and occupiers of real estate. As a member of the Transwestern family of companies, the firm capitalizes on market insights and operational expertise of independent affiliates specializing in development, real estate investment management and research. Transwestern has 34 U.S. offices and assists clients through more than 181 offices in 40 countries as part of a strategic alliance with Paris-based BNP Paribas Real Estate. B Corporate organizational chart REGIONAL LEADERSHIP OPERATIONAL LEADERSHIP Rob Bagguley Robert Duncan Steve Harding Colleen Dolan Market Leader, Executive Vice President Chairman Chief Financial Officer West (interim) Human Resources Jack Eimer Larry Heard Tom McNearney Eugene Kesselman President, Central President & CEO Chief Investment Officer Chief Information Officer Keith Foery Chip Clarke Mark Doran Rob Bagguley Mike McLain Executive Managing Director President, Americas Chief Operating Officer Chief Innovation Officer Chief Accounting Officer Market Leader, Mid-Atlantic Bruce Ford Steve Pumper Allan Skodowski Executive Vice President Managing Senior VP President, Southeast Capital Markets Sustainability Services Phil McCarthy Amber Strang Vicki Hollon Executive Managing Director Executive Managing Dir. Managing Senior VP IQA Market Leader, Mid-Atlantic Tenant Advisory Services Steve Purpura Kim Croley Executive Managing Director Senior Vice President Market Leader, Northeast National Marketing & Comm. Kevin Roberts President, Southwest Mike Watts President, Midwest Section II - CompanY BackgroUND 6 THE COMMONS AT WILLOWBROOK | Property Management and Leasing Proposal TRanswesteRN NatIONAL TEAM ROBERT DUNCAN, Chairman LARRY P. HEARD, President and Chief Executive Officer Robert founded Transwestern in 1978. He has directed Transwestern’s expansion from a As President and Chief Executive Officer, local development company based in Texas Larry provides executive leadership to to a major national diversified commercial Transwestern and is actively involved in real estate organization today. business development, client relations and delivering the firm’s resources to our clients. CHIP CLARKE, President | Americas MARK DORAN, Chief Operating Officer As President | Americas, Chip directs As Chief Operating Officer, Mark provides Transwestern’s overall operations in North leadership and support for the national and and South America. In this position, he major growth initiatives of Transwestern. oversees the firm’s brokerage services and In addition, Mark works closely with other property management projects across the members of senior management in the Americas. He is responsible for securing development and execution of company and growing all service lines in markets strategies. targeted for expansion by Transwestern, and he handles the creation and management of strategic initiatives with international partners in the Americas. STEVE HARDING, Chief Financial Officer STEVE PUMPER, Executive Managing Director Investment & Asset Services As Chief Financial Officer, Steve oversees all financial matters of the company, including Steve oversees Transwestern’s investment accounting and reporting, cash management and asset services group and provides and forecasting and internal auditing. Steve national leadership for Transwestern’s also oversees project accounting and the institutional new business development and development of national standards and client service delivery. policies for financial projects undertaken in the regions. TOM MCNEARNEY, Executive Managing Director, Development and Investment Tom leads Transwestern’s capital market efforts for its development and investment projects nationwide. He has extensive experience in securing, structuring and negotiating capital, both debt and equity, for acquisitions, developments and sales. Section II - CompanY BackgroUND 7 THE COMMONS AT WILLOWBROOK | Property Management and Leasing Proposal TRanswesteRN EXECUTIVE TEAM REGIONAL LEADERSHIP CORPORATE LEADERSHIP Rob Bagguley Robert Duncan Larry Heard Market Leader, West (interim) Chairman President & CEO Mark Doran Chip Clarke Chief Operating Bruce Ford President, Americas Officer President, Southeast OPERATIONAL LEADERSHIP Kevin Roberts Steve Harding President, Southwest Chief Financial Officer Jack Eimer Tom McNearney President, Central Chief Investment Officer Phil McCarthy Rob Bagguley Executive Managing Dir. — Market Leader, Mid-Atlantic Chief Innovation Officer Mike Watts Steve Pumper President, Midwest Executive Vice President, Capital Markets Keith Foery Amber Strang Executive Managing Dir. — Market Leader, Mid-Atlantic Executive Managing Director, Tenant Advisory Services Kim Croley Steve Purpura Senior Vice President, National Marketing & Executive Managing Dir. — Market Leader, Northeast Communication Section II - CompanY BackgroUND 8 THE COMMONS AT WILLOWBROOK | Property Management and Leasing Proposal C Houston regional organization chart EXECUTIVE STRATEGIC LEADERSHIP