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General Terms and Conditions Revised 06-Nov-2020

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General Terms and Conditions Revised 06-Nov-2020 Zettagrid Pty Ltd Standard Form of Agreement General Terms and Conditions Revised 06-Nov-2020 1 THE AGREEMENT ...................................................................................................... 4 1.1 THE PARTIES ...................................................................................................... 4 1.2 WHAT IS THE STANDARD FORM OF AGREEMENT? ............................................ 4 1.3 ACCESS TO THE SFOA DOCUMENT .................................................................... 4 1.4 CHANGES TO THE SFOA ..................................................................................... 4 1.5 CUSTOMER RIGHTS ............................................................................................ 4 2 DEFINITIONS ............................................................................................................. 4 3 OUR SERVICES .......................................................................................................... 5 3.1 APPLYING FOR THE SERVICE .............................................................................. 5 3.2 PROVISIONING THE CUSTOMER SERVICE .......................................................... 6 3.3 CONNECTION, TRANSMISSION AND RECEPTION SPEEDS .................................. 6 4 SERVICE USAGE ......................................................................................................... 6 4.1 CUSTOMER RESPONSIBILITIES ........................................................................... 6 4.2 RESPONSIBLE USAGE ......................................................................................... 7 4.3 SECURE USAGE .................................................................................................. 7 4.4 UNLAWFUL USAGE ............................................................................................ 7 4.5 ALLEGED COPYRIGHT INFRINGEMENT NOTICES ................................................ 7 4.6 UNAUTHORISED USAGE ..................................................................................... 8 4.7 SERVICE CANCELLATION .................................................................................... 8 4.8 SERVICE TERMINATION ..................................................................................... 8 4.9 SCHEDULED MAINTENANCE .............................................................................. 9 4.10 FAULT REPORTING & RESOLUTION .................................................................... 9 4.11 SERVICE CHANGES ............................................................................................. 9 4.12 SERVICE LEVEL AGREEMENT .............................................................................. 9 4.13 SUPPORT SERVICES .......................................................................................... 10 5 DATA AND INTELLECTUAL PROPERTY ...................................................................... 11 5.1 DATA OWNERSHIP ........................................................................................... 11 5.2 DATA IMPORT AND EXPORT ............................................................................ 11 5.3 DATA RETENTION ............................................................................................ 11 5.4 DATA ACCESS ................................................................................................... 11 5.5 DATA SOVEREIGNTY ........................................................................................ 11 5.6 DATA BACKUP .................................................................................................. 11 5.7 DATA BREACHES & SECURITY INCIDENTS ........................................................ 11 5.8 LICENCE OWNERSHIP ....................................................................................... 12 5.9 SERVICE PROVIDER BOUND LICENSES .............................................................. 12 5.10 GPL LICENSING ................................................................................................. 12 6 EQUIPMENT ACCESS ............................................................................................... 12 7 BILLING AND PAYMENTS ........................................................................................ 12 7.1 BILLING ............................................................................................................ 12 7.2 BILLING DISPUTES ............................................................................................ 13 7.3 PAYMENTS ....................................................................................................... 13 7.4 REFUND POLICY ............................................................................................... 14 8 CONSUMER CREDIT ................................................................................................ 14 8.1 SUPPLY TO CREDIT REPORTING AGENCY ......................................................... 14 9 CUSTOMER INFORMATION ..................................................................................... 15 9.1 COLLECTION, USE AND DISCLOSURE ................................................................ 15 9.2 OPTING-OUT .................................................................................................... 15 9.3 GAINING ACCESS TO YOUR INFORMATION ..................................................... 15 9.4 PROVIDING YOUR INFORMATION .................................................................... 15 9.5 NOTICES ........................................................................................................... 15 9.6 ASSIGNMENT ................................................................................................... 15 10 OTHER TERMS......................................................................................................... 15 10.1 OUR RIGHTS ..................................................................................................... 15 10.2 LIABILITY .......................................................................................................... 16 10.3 PRECEDENCE .................................................................................................... 16 10.4 WARRANTIES ................................................................................................... 16 10.5 INDEMNIFICATION ........................................................................................... 16 10.6 COMPLAINTS PROCEDURE ............................................................................... 16 10.7 GOVERNING LAW ............................................................................................ 17 10.8 LEGAL CAPACITY .............................................................................................. 17 1 The Agreement 1.5 Customer Rights 1.1 The Parties 1.5.1 Telecommunications Legislation requires Zettagrid to supply telecommunications 1.1.1 Zettagrid Pty Ltd ABN 90 141 800 357, Level services to the Customer on the terms and 1, 140 William Street, Perth, Western conditions of a “Standard Form of Australia (hereinafter referred to as Agreement”. "Zettagrid", “us”, “our”) and the Customer (being an entity subscribing to Zettagrid for 1.5.2 Under Australian Telecommunications the provision of Cloud services) agree that by legislation the Customer and Zettagrid must accessing Zettagrid cloud services, you comply with our Standard Form of (hereinafter referred to as “The Customer”, Agreement unless the Customer and “you” and “your”) accept, without limitation Zettagrid have agreed differently. or qualification, the terms and conditions 2 Definitions contained within the Standard Form of Agreement. "Agreement" means this agreement for the provision of the Goods and Services by 1.2 What is the Standard Form of Agreement? Zettagrid to the Customer, which includes 1.2.1 The Zettagrid Standard Form of Agreement this Standard Form of Agreement, the Service (SFOA) sets out the standard terms and Descriptions and Website Pricing Schedule. conditions of our services and the products "Application" means each application form we offer. The SOFA is made up of: completed by the Customer (either hard copy a) General Terms and Conditions; or online on our Website) and sent to Zettagrid requesting the Services. b) Service Descriptions; and c) Website Pricing Schedule or Executed "Business Day" means Monday to Friday Proposal excluding public holidays in Western Australia. 1.2.2 The Customer agrees to be bound by the “Business Hours” means 6AM to 5PM every SFOA as executed by Zettagrid and the business day. Customer on commencement of the Agreement. "Charges" means the charges payable by the Customer to Zettagrid for the Goods and 1.3 Access to the SFOA Document Services as specified on the Website Pricing 1.3.1 The current SFOA will always be available Schedule, Quotes or other means. from https://www.zettagrid.com/terms. "Contract Term" means, in respect of a 1.3.2 If the Customer requires assistance in reading Service, the contract period specified in the this document, please contact our office. Service Description for that Service. "Customer Data" means all data that is not 1.4 Changes to the SFOA Zettagrid Data. Specifically, data or 1.4.1 Zettagrid may change the SFOA at any time. intellectual property that is owned by The We will notify if we change the SFOA using Customer and transferred into Zettagrid for the means detailed in section 9.5. the purposes of using the Zettagrid service. 1.4.2 Where we
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