Position Description

Job Title: Business Systems Administrator Classification: AS06 Position No: CI12 Branch: Corporate Services Project Management Reports to: Lead Project Manager / Permit Reform Manager

Date: March 2018

Primary Objectives The Business System Administrator will manage the technical and functional operation, maintenance and support of NLC business systems. The position will support internal users of NLC business systems to resolve incidents and change requests. Current NLC projects include the Land Use Management and Royalties (LUMAR) Project and Permit Reform Project (PRP): • The LUMAR Project will deliver a contemporary and consolidated system across all aspects of land use management and royalty distribution. • The PRP will deliver a modern and intuitive system that streamlines stakeholder permit applications and enables visitor management on Aboriginal land and waters. Business System Administration is a key priority for both projects and this position will be engaged in the development phase to build expertise in the proposed business solutions. As part of business system commissioning, the position will transition into NLC’s ICT Section.

The Aboriginal Land Rights (Northern Territory) Act 1976 (ALRA), Native Title Act 1993 (NTA) and the Northern Territory Aboriginal Land Act 2013 (ALA) provide the framework within which the projects are being delivered.

Duties: Business Analysis 1. Develop an understanding of what the NLC does and how it does it and evaluate and determine improvements to existing business systems and processes. 2. Design features of the business solution and develop functional and technical specifications to meet the NLC’s requirements. 3. Manage requirements traceability, options analysis and the solution decision register. 4. Work with external service providers to ensure that the solution meets the NLC’s business requirements. 5. Support testers to validate business requirements to ensure that they have been implemented in the solution. 6. Contribute to the development of a working prototype for use in consultations with stakeholders. 7. Provide demonstrations to stakeholders of system solutions to help them understand the rationale for new processes and systems. 8. Develop ‘Frequently Asked Questions’ and support end users to realise benefits from solutions.

Manage the operation, maintenance and support of NLC business systems 9. As the key source of internal expertise about NLC business systems, deliver system and client service continuity. 10. Coordinate user groups and support them to define business system issues and requirements. 11. Coordinate ongoing training and support so that NLC realises benefits from new systems and also manage security and access for internal and external users. 12. In a team environment, investigate, analyse and prioritise assigned incidents and service requests for NLC business systems, action requests, resolve problems, and manage service providers.

Document Number: NLC 045A Position Description Template Page 1 of 2 Version: 1 Review Date: Insert Date Electronic version is the controlled version. Printed copies are considered uncontrolled. Before using a printed copy, verify that it is the current version.

13. Provide advice, support and assistance to internal and external clients in the development and delivery of business process improvement and significant change projects. 14. Consultatively scope and analyse routine and minor change requests to improve efficiency and effectiveness, design solutions and manage their development. 15. Manage configuration tasks and create dashboards, workflows, reports, and data fields. 16. Coordinate testing and implement all changes through agreed change management and control practices to ensure quality outcomes. 17. Develop and maintain system configuration and administration documentation, test procedures and outcomes, knowledge base articles. 18. Carry out routine auditing, monitoring, testing, maintenance and ongoing fault rectification of the system’s environment, services, functions, data, security and integration to other ICT systems.

Work Health and Safety Responsibilities • Take due care of your health and safety at work and that of other Land Council employees. • Report any maintenance requirements, hazards, accidents, injuries or incidents to your Supervisor immediately.

Essential Criteria 1. Knowledge of system administration of similar business systems outlined in the position description. 2. Knowledge and experience in providing information and communication technology (ICT) problem and request resolution services to stakeholders. 3. High level oral and written communication skills and the ability to develop documentation for ICT systems enhancements and ability to interact effectively with people of different cultures an backgrounds. 4. Demonstrated experience in business systems and databases and supporting clients to use them effectively. 5. Ability and enthusiasm to provide high quality customer service and follow standardised processes to ensure quality outcomes in resolving incidents and change requests. 6. High level oral and written communication skills, and the to develop documentation for business system enhancements . 7. Strong work ethic with the ability to work under pressure, set priorities, plan and organise work loads and investigate and solve problems with minimal supervision and good attention to detail. 8. Ability to work as an effective team member and establish and maintain business relationships with internal staff and external service providers. 9. An understanding of the cultural, political, economic and social issues affecting Aboriginal people in the Northern Territory 10. Knowledge and understanding of the overall context in which the Northern Land Council operates 11. A willingness to travel and work in remote localities, as requested.

DESIRABLE CRITERIA 1. Information Technology Infrastructure Library (ITIL) Certification or knowledge.

I hereby acknowledge that I have read and agree to fulfil, to the best of my abilities, the above -listed duties and responsibilities:

Signature of Employee Print Name Date

Note: From time to time, it may be necessary to amend this position description in response to the changing nature of our work environment. Such change may be initiated as necessary by the Manager of this position or as part of the Performance Development process. Any change will be made in consultation with the incumbent. Approval

Position Name Date Approved Human Resources Manager Kathryn Laferl a March 2018

Document Number: NLC 045 HUMAN RESOURCES MANUAL Page 2 of 2 Version: 1 Review Date: Insert Date Electronic version is the controlled version. Printed copies are considered uncontrolled. Before using a printed copy, verify that it is the current version.