October 2020

Table of Contents I. OVERVIEW ...... 2 II. TIMELINE ...... 5 III. TASK FORCE & COMMITTEES ...... 7 IV. ADVANCE GAME DAY PREPARATION ...... 9 V. EXTERNAL GAME DAY OPERATIONS ...... 20 VI. INTERNAL GAME DAY OPERATIONS ...... 25 VII. APPENDIX ...... 41

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I. Overview

a. Opening UH Athletics plan is to execute live events with fans while complying with all Federal, State, and Local guidance and/or mandates along with the American Athletic Conference and University of Houston requirements. Consistent with the Department of State Health Services per the direction of the Governor’s Strike Force to Open Texas guidelines, Houston Athletics is developing a Return to Competition plan in accordance with the “Professional Sports Leagues” guidelines.

As local and state government agencies introduce new safety and security guidelines and protocols around the country to assist with combating COVID-19 along with “reopening” plans to help stabilize our economy; every industry and sector will make widespread, sweeping changes as we collectively work towards our “new normal.”

With current reduced capacity (up to 25%) and social distancing mandates by the Governor for public sporting events in Texas, college and professional facilities alike will be charged and expected to produce comprehensive and flexible operational and safety plans and protocols that will deliver a safe, secure and convenient fan/guest experience when attending live events.

Our communities and society, in general, rely heavily on sports; not only for psychological relief and enjoyment but also serving as a catalyst to reinvigorate and help stimulate our economy. UH Athletics understands its role and responsibility here in Houston and takes great pride in knowing that we can make a positive difference for the residents in our community while providing a platform and outlet during these difficult times.

UH Athletics will be adapting comprehensive new protocols, standards and safety measures that will meet the mandated requirements and guidelines set forth by our local and/or state government agencies along with industry “best practices” that will deliver a safe and enjoyable experience for our fans and guests attending Houston athletic events.

These newly established guidelines and protocols being implemented will not replace or supersede any prior venue policies or guidelines; and will be reviewed, adjusted and/or modified as new information and protocols are developed. Rather, these newly formed plans and protocols are intended as “extra measures” to assist with enhanced safety precautions as part of our reopening and return to live events.

UH Athletics will take any necessary measures that are prudent, responsible and safe for our student-athletes, coaches, staff, fans and guests; as the health, safety and wellness will remain our top priority!

b. Preventative Action & Sanitizing Fundamental to the reduction of risk associated with the spread of COVID-19 is the use of best practices with wearing face coverings/masks, properly hand sanitizing and social distancing. In situations where use of a mask may be problematic, adhering to best practices in social distancing becomes more important as does the need to properly disinfect and sanitize public areas, equipment and locations to help minimize any touchpoints or personal contact. c. Public Responsibility & Acknowledgement Ticket and/or credential holder acknowledges a that by tendering a ticket or credential and/or entering a UH venue, ticket holder, on behalf of him/herself and, to the extent permitted by law, any accompanying minor(s), agrees to the following additional terms, conditions, and waivers.

Ticket holder assumes all risks inherent to the game or related event including the risk of lost, stolen, damaged property, personal injury, etc. of any kind and hereby waives any and all claims or potential claims arising from such risks, exposure, damages, or injuries, including but not limited to viruses. d. Venue Partner Responsibility & Acknowledgement All venue event partners are responsible for the development and execution of their respective COVID-19 safety protocols. In the circumstance the protocols do not meet the University of Houston guidelines and protocols the venue event partner must adhere to those components of the UH guidelines.

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Timeline

II. Timeline June 8 – 24 Return to Competition Task Force planning meetings

June 26 – July 2 Return to Competition Leadership Committees kickoff meeting & one-on-one department planning meetings

July 9 Return to Competition Leadership Committees - Department Plan Submission Deadline

July 10 – 16 Return to Competition Task Force Department Plan Updated Draft Reviews July 13 Return to Competition Task Force Final Draft Revisions Deadline:

July 24 Vice President of Athletics Return to Competition Plan Review

July 27 UH Athletics Return to Competition Plan submission to Campus for review & approval

July 31 UH Athletics Return to Competition Final Plan submission to American Athletic Conference (AAC)

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Task Force & Committees

III. Task Force & Committees UH Athletics Return to Competition Task Force • Chris Pezman, Vice President of Intercollegiate Athletics • David Tagliarino (Chair), Deputy Director of Athletics, CRO • Michael McBride, Senior Associate Athletics Director, External Operations • TJ Meagher, Senior Associate Athletics Director, Capital Projects • Bruce Gregory, Senior Associate Athletics Director for Event Operations, Facilities and Grounds • Duane Scott, Director of Event Booking • Jim Wynkoop, General Manager for OVG Facilities • John Houston, Assistant Athletics Director for Sports Medicine • Scott Draper, American Athletic Conference Associate Commissioner UH Athletics Return to Competition Leadership Committee • Monty Porter, Deputy Director of Athletics, COO • DeJuena Chizer, Senior Associate Athletics Director/SWA • Katina Jackson, Senior Associate Athletics Director, Development • Grantscott Greene, Director for Video Board Operations • Pam Kehoe, Associate Athletics Director for Marketing & Fan Engagement • Tyler Pigg, Associate Athletics Director for Strategic Communications • Alexis Williams, Associate Athletics Director for Ticket Sales & Operations • Lauren Wilson, GM Learfield IMG College • Colin Bastien, General Manager for Del North • Lorenzo Constantini, Director of Operations - Metroclean UH Athletics Return to Competition Sub Committee • Russell Durrant, Director of Ticket Operations • Brandon Evans, General Manager of Ticket Sales • Medgar Jacobs, Director for Information Technology • John Noud, Associate Athletics Director for Development • Ryan Dorchester, Assistant Athletics Director of Football Operations • Meshesha Negga, Director of Operations for Men’s Basketball • Lameisha Ligons, Director of Operations for Women’s Basketball • Dwight Allison, Assistant Athletics Director for Performance Nutrition • Dan Matthiesen, Assistant Athletics Director for Equipment Services

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Advance Game Day Preparation

IV. Advance Game Day Preparation a. Facility Cleaning & Sanitization Protocols

OVERVIEW Sanitizing and disinfecting surfaces are currently understood to be one of the important ways to prevent the spread of COVID-19. High-frequency touch points will be cleaned and disinfected prior to crews, teams, and guest’s arrival for UH Athletic events.

Metroclean provides cleaning and sanitization services at TDECU Stadium and will utilize specialized and selected equipment, supplies, tools and related resources to provide cleaning and sanitization services that meet State and Local requirements and are consistent with UH Athletics and AAC “return to competition” plans and requirements.

Medical Grade Disinfectant Treatment: • TB-Cide Quat (EPA Reg. No. 1839-83) is a medical Grade disinfectant that has a two-minute kill time for the COVID-19 virus. Sprayers to wipe down high- frequency touch points during times of occupancy • Metroclean will sanitize work and public spaces with the EPA registered Arcot Refresh Quant Sanitizer (EPA Reg. No. 10324-81) prior to occupancy. Sanitization treatment is applied through fogging with a dry time of approximately 20 minutes

PARKING/EXTERIOR • Sanitizing and disinfecting of high touch surfaces related to the path of fans from parking to the entrance gate is executed beginning two hours before kickoff and routinely through kickoff • Sanitizing and disinfecting of high touch surfaces related to the path of fans leading up to and including the Box Office, Will Call and Gate Entry locations beginning two hours before kickoff and routinely through kickoff • Sanitizing and disinfecting of high touch surfaces related to the path of fans leading up to and including the Premium space entrance locations beginning two hours before kickoff and routinely through kickoff • Sanitizing and disinfecting of high touch surfaces related to the path of Employees, Staff and Media leading up to and including the Employee Entrance locations beginning three hours before kickoff and through 30 minutes prior to Kickoff • Hand sanitizer dispensers located in each ticket gate entrance

BOX OFFICE • Disinfectant fogging will be applied in all box office locations up to 24 hours prior to kickoff

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• Sanitizing and disinfecting of high touch surfaces are executed by staff routinely during use • Hand sanitizer dispensers located in each window

GATE ENTRY • Sanitizing and disinfecting of high touch surfaces related to the path of employees, staff and media leading up to and including the designated entry gates beginning three hours before kickoff and routinely through 30 minutes prior to Kickoff • Social distancing markers will be located outside of the plaza area as patrons approach security checkpoints and approaching entry to stadium • Hand sanitizer dispensers located in each ticket gate entrance • Where applicable, doors will be propped open for touchless entry • Security Screening Patrons o Fans will be instructed to remove cell phones, keys and cameras and hold above head when going through magnetometers o Clear bags requiring inspection will be held open by patrons and observed by security personnel who will be wearing a facial covering and face shield o Should a patron require additional screening (magnetic wand detection), security personnel will be wearing facial covering and face shield.

FIELD LEVEL • Gate Attendees will operate entry gates where applicable for touchless entry • Where applicable, access point doors will be propped for touchless entry • Sanitizing and disinfecting of high touch surfaces are executed by staff routinely during use

LOCKER ROOMS • Disinfectant fogging is applied in all locker room & staff (Blue Bubble) spaces up to 4 hours prior to scheduled team arrival • Metroclean application processes strictly followed ensuring all space is treated comprehensively • American Athletic Conference policy calls for all locker room & staff (Blue Bubble) spaces to be retreated with disinfectant fogging on game day prior to the team’s arrival. Each team’s staff is responsible for execution • Sports Medicine/Equipment Staff for each team provided spray bottle of TB- Cide Quat & SANIX by UNX Inc. (EPA Reg. No. 47371-130) to wipe down high touch surfaces o Visiting team responsible for cleaning & sanitization processes once team load-in occurs through departure • Hand sanitizer dispensers located in each entrance of the locker room & staff spaces • Post-event cleaning will be performed as part of normal protocol within at least one week between games and fogging to be completed prior to next game

CONCOURSE — RESTROOMS • Disinfectant fogging applied restroom & service spaces 24 hours prior kickoff. • Hand sanitizer dispensers located in each entrance of restrooms • Designated points of egress/ingress • Post-event cleaning will be performed as part of normal protocol at least one week between games and fogging to be completed prior to next game

CONCOURSE • Sanitizing & disinfecting of high touch surfaces is executed routinely starting two hours prior to kickoff and through completion of event • Post-event cleaning will be performed as part of normal protocol within at least one week between games and fogging to be completed prior to next game

CONCESSIONS • Designated point-of-sale stations will be removed due to COVID-19 Compliance • All stands deep cleaned and inspected by UH Health Department • All soda fountain dispensing units will be cleaned and sanitized by Coca Cola one week prior to opening and will be operated only by employees.

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• Condiment Carts pulled off the concourse and stored. Condiments will be handed to customers in individual packets at point of purchase. Napkins and straws will also be handed at point of purchase

PRESS LEVEL • Disinfectant fogging applied in all Press Level spaces 24 hours prior to scheduled network team load in • Metroclean instructed application processes strictly followed ensuring all space is treated • Hand sanitizer dispensers located in each entrance onto the Press Level • Hand sanitizer dispensers located in each suite located on the Press Level • Post-event cleaning will be performed as part of normal protocol within at least one week between games and fogging to be completed prior to next game • Sanitizing & disinfecting of high touch surfaces is executed routinely starting two hours prior to kickoff and through completion of event

PREMIUM AREA • Disinfectant fogging is applied in all Premium Level spaces up to 24 hours prior to scheduled Delaware North Food Prep teams load in • Metroclean instructed application processes strictly followed ensuring all space is treated • Hand sanitizer dispensers located in each entrance onto the Suite Level • Hand sanitizer dispensers located in each suite located on the Suite Level • Post-event cleaning will be performed as part of normal protocol within at least one week between games and fogging to be completed prior to next game • Sanitizing and disinfecting of high touch surfaces are executed routinely starting three hours prior to kickoff and through completion of event b. Game Day Contamination Control

EVENT STAFF/VENUE PARTNER

Should event staff or venue partners’ temperature measure 100.4 degrees Fahrenheit or higher when entering from outside to report for work, the employee will be given the opportunity to cool down in an isolated, air-conditioned room near gate 3 (previously used a satellite ticket office). After 20 minutes, the temperature will be taken again. If still reading 100.4 degrees Fahrenheit or more, the employee will not be allowed to report. Should an event staff or venue partner self-report a symptom consistent with COVID- 19 indicators when reporting for work, the employee will not be allowed in the facility and sent home.

GAME ATTENDEE/PATRON

Should a guest self-report a symptom consistent with COVID-19 indicators when arriving at the stadium, the individual will not be allowed in the facility and sent home.

ALL IN ATTENDANCE – EMPLOYEE OR GUEST

After entering the stadium, should an employee or guest self-report a symptom consistent with COVID-19 indicators, the individual will be escorted (while socially distant) to the first aid station at Gate 3. Emergency medical technicians will assess the condition of the individual while appropriately outfitted in personal protective equipment and determine the course of action. During assessment, individual will be kept in isolation at the first aid station. Should medical personnel confirm the possible presence of COVID-19, individual will be responsibly and expeditiously removed from the facility. Seating location will be identified, and event staff will inform those sitting in proximity of the individual of the possible transmission. All areas and equipment contaminated by the individual will be immediately sanitized and all PPE/medical paraphernalia will be responsibly disposed. c. Staff/ Venue Partner Protocols & Preparation

PRE-ARRIVAL SCREENING QUESTIONNAIRE Prior to traveling to campus, all staff members and venue partners need to perform the following self-assessment. Should any of the responses from the assessment acknowledge the condition, the individual should not report for game-day assignment.

• Am I exhibiting any signs or of possible COVID-19? o Cough o Shortness of breath or difficulty breathing o Chills o Repeated shaking with chills o Muscle pain o Headache o Sore throat o Loss of taste or smell o Diarrhea o Feeling feverish or a measured temperature greater than or equal to 100.4 degrees Fahrenheit o Known close contact with a person who is lab-confirmed to have COVID- 19

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COVID-19 TRAINING The following information informs staff members of proper protocols to minimize the exposure of COVID-19 to protect themselves, other staff members and game day patrons.

Social Distancing • The CDC recommends wearing facial covering and maintaining at least 6 feet of separation from other individuals. Hand hygiene, cough etiquette, cleanliness, and sanitization should be rigorously practiced as well in all conditions. If such distancing is not feasible, other measures in conjunction with facial covering such as wearing face shields and/or installation of plexiglass dividers need to be in place to prevent transmission. • The CDC recommends limiting events and meetings that require close contact. The University encourages the use of virtual meetings instead of physical meetings. When physical meetings are necessary, individuals must practice social distancing and use face covers • Minimize the use of other workers’ phones, devices, tools and equipment • Respecting others’ in communal or enclosed spaces (including elevators) by limiting entry Hygiene • Wash your hands often with soap and water for at least 20 seconds; especially after you have been in a public place, or after blowing your nose, coughing, or sneezing • If soap and water are not readily available, use a hand sanitizer that contains at least 60% ethyl alcohol or at least 70% isopropyl alcohol and not on the FDA recall list (for containing Methanol and/or 1-Propanol). Cover all surfaces of your hands and rub them together until they feel dry • Avoid touching your eyes, nose, and mouth with unwashed hands • Staff members are encouraged to wash or sanitize their hands upon arrival to campus Use of a Face Cover • Facial covers are required at all times by employees and ticket holders. For working staff should conditions not allow for 6’ social distancing, other measures must be taken such as – wearing face cover and face shield at the same time or wearing a face cover and installation of plexiglass dividers. • This requirement is also directed to all who are visiting campus, including students, contractors and visitors (10 years of age or older) • Please note that face coverings do not need to be worn in the following circumstances: o When working alone in a single office o When engaging in physical activity outside o When doing so poses a greater mental or physical health, safety or security risk

o While operating outdoor equipment if not appropriate from a safety standpoint o When consuming food or drink • Individuals are asked to wear a face-covering that covers their nose and mouth. Cloth face coverings should be washed daily. The use of surgical masks, surgical N-95 respirators of other medical masks is strongly discouraged to maintain the resources for health care providers and first responders o You could spread COVID-19 to others even if you do not feel sick o Everyone should wear a cloth face cover when they must go out in public, for example to the grocery store or to pick up other necessities o The cloth face cover is meant to protect other people in case you are infected o Cloth face coverings should: § Fit snugly but comfortably against the side of the face § Be secured with ties or ear loops § Include multiple layers of fabric § Allow for breathing without restriction § Be able to be laundered and machine dried without damage or change to the shape o The CDC recommends routinely washing face coverings depending on the frequency of use § Continue to keep about 6 feet between yourself and others. The cloth face cover is not a substitute for social distancing Respiratory and Cough Etiquette • If you are in a private setting and do not have on your cloth face covering, remember to always cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow • Throw used tissues in the trash • Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% ethyl alcohol or at least 70% isopropyl alcohol and not on the FDA recall list (for containing Methanol and/or 1- Propanol). University’s Preventative Strategies • To ensure the health and safety of our campus communities’ facilities are maintained using aggressive sanitization and hygiene protocols as recommended by authorities. This includes increased custodial cleaning and the availability of hand sanitizer dispensers at all entrances, common areas and elevators • Custodial staff is required to wipe highly touched surfaces, including handrails, push/pull door handles, tables and other furniture continually touched during

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the course of the day. The University has increased the frequency that restrooms and common areas are cleaned and disinfected • The University encourages and recommends that employees supplement these efforts by frequently cleaning and disinfecting common areas after use, individual workstations, and personal items • How to Clean and Disinfect o The CDC recommends wearing disposable gloves to clean and disinfect. Cleaning o The CDC recommends practicing routine cleaning of frequently touched surfaces. Surfaces can be cleaned using soap and water High touch surfaces include: § Tables § Doorknobs § Light switches § Counter Disinfecting o The CDC recommends cleaning the area or item with soap and water or another detergent if it is dirty. Then, use disinfectant o The CDC recommends the use of EPA-registered household disinfectants. o When using disinfectants, follow the instructions on the label to ensure safe and effective use of the product Many products recommend: § Keeping surface wet for a period of time (see product label) § Precautions such as wearing gloves and making sure you have good ventilation during use of the product • How to Clean and Disinfect Personal Items Electronics o For electronics, such as tablets, touch screens, keyboards, remote controls, and ATMs: § Consider putting a wipeable cover on electronics § Follow manufacturer’s instruction for cleaning and disinfecting § If no guidance, use alcohol-based wipes or sprays containing at least 60% ethyl alcohol or at least 70% isopropyl alcohol and not on the FDA recall list (for containing Methanol and/or 1- Propanol). Dry surface thoroughly Laundry o For clothing, towels, linens and other items: § Launder items according to the manufacturer’s instructions. Use the warmest appropriate water setting and dry items completely § Do not shake dirty laundry § Clean and disinfect clothes hampers according to the guidance above for surfaces

§ Remove gloves, and wash hands right away

DESIGNATED ENTRY & QUEUE PROCESS • Pre-arrival protocols will be followed as determined by UH for symptom detection • Venue partners will coordinate with UH event leadership staged entering to coincide with shift times • Coordination will extend to points of entry to stadium best to minimize social congestion • All individuals approaching the stadium shall wear a face covering • Arriving employees will be expected to socially distance as they are screened for entry • Venue management will organize pre-event meeting in areas of the stadium including the seating bowl to assure distancing before job assignment and post are issued

PERSONAL PROTECTIVE EQUIPMENT - MASK/GLOVE PROTOCOL/SANITIZATION PROTOCOLS Facial Coverings/Masks • All staff members and venue partners will be required to report to the stadium wearing a facial cover • Once screened and organized by group, all staff members and venue partner members will be issued a new mask so that everyone is uniform throughout the facility Gloves • Staff members and venue partners who have a job-specific with a specific requirement for gloves, those specific staff members will be issued gloves Sanitization Protocols • For event staff partners who have a post where touch points are conveniently accessible, each staff member will be issued a microfiber cloth (which will be sprayed)

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External Game Day Operations

V. External Game Day Operations

a. Facility/Ground Operations

PARKING • COVID-19 prevention queue protocols with social distancing markers • Designated points of egress/ingress • Staff COVID-19 prevention & mitigation protocols executed • Preassigned lot access, reduction on lots and spaces • Cashless transactions encouraged o Cash parking will be in lot 16 and Stadium Garage – parking lot attendants will be outfitted in appropriate protective equipment including wearing gloves

GATE DESIGNATION Gate 1 • Ticket Holder entry/exit o Sections 124-131, 232-239, 332-335 o Loge 36-42 o Party Patio 134, 138 Gate 2 • Ticket Holder entry/exit o Sections 101-105, 240-242, 301-306 Gate 3 • Ticket Holder entry/exit o Sections 106-121, 217-221, 307-315 o Party Patio 120 • Media credentialed enter up to 3-hours prior to kickoff/exit this gate. • UH credentialed employees enter/exit this gate. • Andy Frain employees enter/exit this gate. Gate 4 • Ticket Holder entry/exit o Sections 106-121, 217-221, 307-315 o Loge 27-35 o Party Patio 124 Beth and Dan Bellow Club Entrance • Suite Holders • Club seat holder sections 106-112 • Loge 1-26

DNC Employee Entrance (12A Lot) • Delaware North employees & subcontractors enter/exit this gate • Metro Clean employees enter/exit this gate • OVG employees enter/exit this gate • sEATz employees enter/exit this gate • Credentialed COVID-19 screening location Prohibitive Item Trailer • COVID-19 prevention queue protocols followed • Designated points of egress/ingress • COVID-19 cleaning & sanitization protocols followed • Staff COVID-19 prevention & mitigation protocols executed

TV TRUCK COMPOUND The TV compound will include the TV dock in front of the IO panel as well as the parking lot space directly across from the dock. TV Production staff members – at a minimum - will wear facial coverings, hand hygiene and social distancing where possible with additional prevention measures (such as face shields and/or plexiglass dividers) when not social distancing is not feasible.

TEAM BUSES Visiting team busses will stage in lot 12B outside of the visiting team locker room.

PUBLIC SHUTTLE BUS Shuttle Bus Service will be closed for 2020. b. Ticket Operations

TICKET HOLDER ACKNOWLEDGEMENTS • Ticket back disclaimer language • Assumption of risk notice implemented in mobile ticket purchase process

TICKET WINDOW OPERATIONS Protocols • COVID-19 prevention queue protocols followed • Designated points of egress/ingress • COVID-19 cleaning & sanitization protocols followed • Staff COVID-19 prevention & mitigation protocols executed Walk Up • POS locations adjusted for 6’ separation • Queue protocol followed • Plexiglass dividers installed appropriate for prevention. • Cashless transactions encourage

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Will Call • Media Gate 3 • Visitor Player Gate 4 • UH Football Pass List Gate 4 • HS Coaches located at Box Office • Media located at Box Office • General Public Will Call will be paused for 2020

c. Tailgate Operations

STADIUM FOOTPRINT • No tailgating permitted within the game-day stadium footprint

PARKING LOTS • No UH programmed tailgating will be permitted • Organically manifested tailgates within the parking space will be discouraged o Portable restrooms and hot coals dumps will not be provided

COUGAR RV LOT • No tailgating will be permitted d. Retail Operations

FANATICS OPERATIONS • POS locations adjusted for 6’ separation • COVID-19 prevention queue protocols followed with social distancing markers placed on the ground • Plexiglass dividers installed appropriate for prevention • Cashless transactions encouraged e. Corporate Partner Activations

SHASTA SQUARE • Vendors permitted • COVID-19 prevention queue protocols followed • Exhibits must be touchless

GAME SPONSORS • Approved sponsors approved for limited promotional hand outs • All items must be individually wrapped • Attendant must be present for disbursement oversight f. Cougar Walk

COUGAR WALK WILL NOT OCCUR Team will enter near locker room and fans will not be permitted to gather.

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Internal Game Day Operations

VI. Internal Game Day Operations a. American Conference Definitions & Protocols

BLUE • BLUE (Bubble): Official travel party, football student-athletes, game officials, replay officials, team security, chain crew • Blue personnel shall be tested 72 hours prior to competition following the Conference’s COVID-19 Medical Advisory Group approved protocols. Blue personnel are allowed into the “team bubble” and must limit their movements to areas only for Blue personnel. If at any time blue personnel leave the “team bubble” they shall be considered “Gray” personnel and must follow the recommended guidelines. All blue personnel should be screened upon entry into the facility following the AAC COVID-19 Medical Advisory Group recommendations. The home institution is responsible for administering a COVID-19 PCR test 72 hours prior to competition to those “Blue” personnel that serve as field-level personnel and are in the team bubble (e.g., chain crew)

GRAY • GRAY (Essential Institutional Personnel): Red hat, replay sideline assistant, television sideline camera operators and cable pullers, sideline public safety officials — uniformed and security, game management staff, institutional photographer/videographer, institutional administrators (e.g. chancellor, athletic director, deputy AD) • Gray personnel are not permitted into the “team bubble” without following appropriate social distancing guidelines Gray personnel should be screened upon entry into the facility. Gray personnel contact with “Blue Personnel” shall be limited to no longer than 10 minutes and must strictly follow social distancing guidelines. Entrances for Blue and Gray personnel should be separate. All individuals should be temperature screened and subject to symptom screening (i.e., asked if they are currently or have recently experienced any COVID-19 symptoms or been in contact with a suspected or confirmed patient with COVID-19). Gray personnel should strictly follow social distancing guidelines and always be required to wear face coverings. Those who do not bring their own face covering should be provided one at entry points prior to screening

RED • RED: Vendors, fans, volunteers, stadium security, game promotions staff • Red personnel are not permitted into the “team bubble”, within the playing enclosure, or in restricted areas. Face coverings, health checks, and social distancing requirements should follow the guidelines of the state, local, and university policies

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b. Facility Operations

COVID-19 SOCIAL PROTOCOLS - ATTENDEE Prior to traveling to campus, all event patrons will be strongly encouraged to perform a self-assessment. Should an event patron exhibit any one of the COVID-19 symptom guidelines, said individual should refrain from attending said event.

Self-assessment questions • Am I exhibiting any signs or of possible COVID-19? o Cough o Shortness of breath or difficulty breathing o Chills o Repeated shaking with chills o Muscle pain o Headache o Sore throat o Loss of taste or smell o Diarrhea o Feeling feverish or a measured temperature greater than or equal to 100.0 degrees Fahrenheit o Known close contact with a person who is lab-confirmed to have COVID- 19

• UH Athletics will implement and extensive communication and messaging plan to regularly communicate and highlight the gameday protocols and plans; including What’s New In 2020, Do’s & Don’ts, A-Z Facility Guide, and Houston Gameday Fan Guide to name a few • All event patrons will always be required to properly wear approved facial masks within UH athletic venues (excluding when eating or drinking) • No fan tailgating prior, during or after games within the UH athletic controlled areas on campus • All game tickets will include “assumption of risk” disclaimer language acknowledging the risk and responsibility with attending a live public UH athletic event

GUEST SERVICES • COVID-19 prevention queue protocols followed • Designated points of egress/ingress • COVID-19 cleaning & sanitization protocols followed • Staff COVID-19 prevention & mitigation protocols executed

FIRST AID STATIONS • COVID-19 prevention queue protocols followed • Designated points of egress/ingress • COVID-19 cleaning & sanitization protocols followed • Staff COVID-19 prevention & mitigation protocols executed c. Food Service Operations

CONCESSION OPERATIONS • POS locations adjusted for 6’ separation • COVID-19 prevention queue protocols followed • Plexiglass dividers installed appropriate for prevention • Cashless transactions encouraged • Play-it-Safe single-use glove color system implemented Service Process • Additional Grab & Go stations added to venue o All items prepackaged o Attendees in place to encourage social distancing and provide proper cleaning & sanitizing protocols

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Drinks/Food distribution • Covered vessels implemented • Pre-wrapped food selection where applicable • Single-use, individually wrapped and touchless dispensed utensils • Packaged and sealed served beverages o Where fountain dispensing exists, an employee will ensure one-use disposable cups only and only employee will operate dispenser • Additional food-specific details o The use of aluminum foil is strictly prohibited o All hot dogs and sausage off a roller grill or flat top will be wrapped in deli paper and placed boat § Pre-wrapped hot dog or sausages are not allowed o Hamburgers and all other sandwiches will be wrapped and placed in a container o Combos will be placed in closeable Kraft packaging container o Nachos and other plates will be placed in closeable Kraft packaging container o All sides will be placed in soufflé cups with lids o Souvenir Cups — No refills allowed o Pretzels: Placed in a J&J Snack Foods Bag (Sysco# 3895067) o Cotton Candy will be pre-bagged o Popcorn: Place sealed popcorn bag into an appropriate vessel (helmet or bucket) § Bottomless Options: Associate will refill by handing guest a new sealed bag upon presenting the bottomless vessel (helmet or bucket) Condiments • Eliminate condiment carts • All condiments utilize single-serving packets issued by the attendant at time of service

sEATz • Staff COVID-19 prevention & mitigation protocols executed • Streamline menu offerings o Prepackaged optimization utilized • In seat mobile ordering service • Pre-wrapped, one use cutlery utilized • All condiments utilize single-serving packets • COVID-19 cleaning & sanitizing protocols executed routinely

SEAT BACK SALES • Online purchase only, no in-game sales available for 2020 • COVID-19 cleaning & sanitization protocols followed • Ticket holder encouraged to exercise cleaning & sanitizing practices

BOWL HAWKERS • Staff COVID-19 prevention & mitigation protocols executed • Increased bowl hawker service • Prepackaged optimization utilized • Pre-wrapped, one use cutlery utilized • All condiments utilize single-serving packets • COVID-19 cleaning & sanitizing protocols executed routinely

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RESTROOMS • COVID-19 prevention queue protocols implemented o Ground markings for social distancing o One-way flow through restroom areas o Limited access to hand-washing sinks that cannot provide safe distancing • Designated points of egress/ingress • Egress/Ingress doors propped where applicable • COVID-19 cleaning & sanitization protocols followed • Alternating use of urinals will be encouraged • Attendant located at entrance to provide cleaning & sanitizing protocols

ELEVATORS Protocols • Masks must be worn • Maximum 2 occupants o Groups identified as Family is permissible Milner Elevator Lobby • Elevator #1 will be dedicated to suite & press levels only • Elevator #2 will be dedicated to 300 level only Cougar Club Lobby • Access closed off for 2020 Back-of-House Freight Elevator • For employee use only

Gate 1/Sec 134 Elevator • Ticket holder access to 300 level

STAIRS Protocols • Masks must be worn • Social distancing utilized • Stairs are designated bidirectional • COVID-19 cleaning & sanitizing protocols executed every routinely minutes Milner Lobby East Stairs • Press Level and Suite Level access • Bidirectional Cougar Club Stairs (East & West) • Access closed off for 2020 Back-of-House West Stairs • Press Level and Suite Level access • Event staff, FOOD & BEVERAGE and media access only enter • Bidirectional

ATM SERVICES • Stations remain operational • COVID-19 prevention queue protocols followed • COVID-19 cleaning & sanitization protocols followed

MARKETING OPERATIONS 24 Hours prior to kickoff Marketing will relocate essentials from tunnel storage to Special Events conference room for game day needs

CONCOURSE SERVICES Mobile Charging Stations • Mobile Charging stations removed for 2020 Water Stations Water stations (fountains or dispensers) not available for 2020

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d. Premium Space & Areas

YEOMAN LOUNGE Access • COVID-19 prevention queue protocols followed • Limited to up to 25% occupancy • Designated points of egress/ingress o Gate 1 entrance is single point of entry o Concourse doors is single point of exit o All other doors remain off-line • Lounge & seating space removed for 2020 • Directional pathway outlined for one-way walkthrough • COVID-19 cleaning & sanitization protocols followed Food & Beverage • Chef served stations utilized o Self-served stations eliminated, including drink • Streamline menu offerings o Prepackaged optimization utilized • Pre-wrapped, one use cutlery utilized • Bars open and fully functional o COVID-19 prevention queue protocols followed

COUGAR CLUB LOUNGE Access • COVID-19 prevention queue protocols followed • Limited to up to 25% occupancy • Designated points of egress/ingress o Milner Lobby serves as entrance o Cougar Club west doors serve as exit o All other doors remain off-line • Lounge & seating space removed for 2020 o Limited capacity bar tops available first-come, first-served • Directional pathway outlined for one-way walkthrough • Mobile Charging stations removed for 2020 • COVID-19 cleaning & sanitization protocols followed Food & Beverage • Chef served stations utilized o Self-served stations eliminated o Self-serve Coke Machine is active • Streamline menu offerings

o Prepackaged optimization utilized • Pre-wrapped, one use cutlery utilized • Bars open and fully functional o COVID-19 prevention queue protocols followed

LOGE BOX Access • Designated family seating and permissible for full seating capacity • COVID-19 transmission mitigation measures executed Food & Beverage Standard food and beverage services available (see Cougar Club lounge)

SUITE Access • Designated family seating and permissible for full seating capacity o No SRO tickets available for 2020 • Preassigned suite access wristbands provided prior to season • COVID-19 transmission mitigation measures executed

FOOD & BEVERAGE PROCESSES • Attendant assigned to each suite • Streamline menu offerings o Prepackaged optimization utilized • Pre-wrapped, one use cutlery utilized • Offer single-use gloves where chafers, tongs and other multiple touch items are present • All condiments in sealed containers • Dessert cart service is available with plexiglass dividers installed

PATIO DECKS Access • Designated family seating and permissible for full seating capacity o No SRO tickets available for 2020 • COVID-19 transmission mitigation measures executed • COVID-19 cleaning & sanitization protocols followed Food & Beverage • An attendant will be present to set-up and maintain Beverage items • Pre-packaged style of service • Packages snacks and wrapped hotdog available with single-serving condiments • All food offerings will be covered vessels or pre-wrapped • Use of sEATz app in-seat wait service or concession stand options

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RED ZONES Access • Limited up to 25% capacity • COVID-19 transmission mitigation measures executed • COVID-19 cleaning & sanitization protocols followed Food & Beverage • Complimentary pre-packaged snacks • Use of sEATz app with mobile in-seat wait service • Bar attendant service available upon request with minimums

e. Open Deck Level 3 East/West

EAST WING Access • Limited up to 25% capacity • COVID-19 transmission mitigation measures executed • COVID-19 cleaning & sanitization protocols followed Food & Beverage • No Food & Beverage service

WEST WING Access • Excess assigned Media have access • Limited up to 25% capacity • COVID-19 transmission mitigation measures executed • COVID-19 cleaning & sanitization protocols followed Food & Beverage • No Food & Beverage service f. Press Level

NON-MEDIA PRODUCTIONS Network • High-Risk Region Travel Video Board • Replay operation moved to Rack Room (30 Days Prior) • Producer moved to Auxiliary Suite 301 (30 Days Prior) • Pre-assigned and designated seating following social distancing protocol • COVID-19 cleaning & sanitization protocols followed • Operations staff issued a face shield in addition to a mask • Disposable mic & headset covers provided and utilized

• PA Announcer will provide personal mic

MEDIA RELATED 24 Hours prior to kickoff Process • Media seating & printed materials assignment • Review & confirmation of Cleaning & Sanitizing protocols Food & Beverage • 90 minutes to kickoff Grab & Go will be provided • Media expected to eat at workstations Press Row • Pre-assigned and designated seating located in press row and Open Deck Level 3 West • Overflow seating available in predetermined 300 level section • COVID-19 cleaning & sanitization protocols followed Photo Workroom • Limited access granted. • First come, first served assignment of workspaces • Workspace limited to one person per 6’ worktable • COVID-19 cleaning & sanitization protocols followed TV/Network Booth • TV Booth will be assigned to the network team and their network protocols within the space will govern • COVID-19 cleaning & sanitization protocols followed Radio Booth • Maximum of three for social distancing protocol o Area of exception for more than three if deemed so by radio company policy • Home Booth will be utilized by home team • Visiting Booth will be utilized by visiting team (if applicable) • Auxiliary Booth will be offline Internal PA & Stat Booth • Pre-assigned and designated seating following social distancing protocol • COVID-19 cleaning & sanitization protocols followed

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Collateral & Materials • Efforts to reduce touchpoints will be instituted • Game Notes will only be provided digitally • Flip cards will not be provided • Roster cards will be limited and first-come, first-served • Media Guides will be issued by requests only Command Post Suite • Pre-assigned and designated seating following social distancing protocol • COVID-19 cleaning & sanitization protocols followed Learfield/IMG Suite • Access o Designated family seating and permissible for full seating capacity § No SRO tickets available for 2020 o COVID-19 transmission mitigation measures executed o COVID-19 cleaning & sanitization protocols followed • Food & Beverage o Pre-packaged style of service o Packages snacks and wrapped hotdog available with single-serving condiments o All food offerings will be covered vessels or pre-wrapped Guest AD Suite • No guest AD Suite provided unless requested 7 days in advance and pre- approved o Designated family seating and permissible for full seating capacity § No SRO tickets available for 2020 o Suite access wristbands provided o COVID-19 transmission mitigation measures executed • Guest AD Suite converted to operational booth space as determined o Pre-assigned and designated seating following social distancing protocol o COVID-19 cleaning & sanitization protocols followed NFL Scouts • No NFL Scout suites will be assigned in 2020 • Seating will be handled as a ticket holder • No Press Level access granted for 2020 Family Suite • Access o Designated family seating and permissible for full seating capacity § No SRO tickets available for 2020

o COVID-19 transmission mitigation measures executed o COVID-19 cleaning & sanitization protocols followed • Food & Beverage o Complimentary pre-packaged snacks o Use of sEATz app with in-seat wait service g. Field Level

MEDIA • Limited access granted • Entry/Exit located at Gate 3 Endzone stairs or tunnel location stairs • Gray Level designation/clearance required • Gray Level wristband required • Pre-assigned and designated workspace • No transfer of credentials h. Event Presentation

NATIONAL ANTHEM • No live performances on field in 2020 • Performances shown live from predetermined location within stadium footprint

RECOGNITIONS/PRESENTATIONS • No live recognitions or presentations on field in 2020 • Recognitions and Presentations shown live from predetermined location within stadium footprint

BAND Home Team • No field access for 2020 • No live performances on field in 2020 • Band will perform in-game and halftime from the stands • Each gate has Spirit Welcome group for pre-game • Field access is off-limits for 2020 • Pre-assigned areas in stands, following social distancing and COVID-19 prevention protocols o Self-administered COVID-19 cleaning & sanitization protocols followed Visiting Team Visiting team band & spirit will not participate via AAC mandate in 2020.

Tee Shirt Toss Paused for the 2020 season.

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COLLATERAL Posters/rosters/schedule cards will be digital.

CHEER/DANCE • Each gate has Spirit Welcome group for pre-game • Field access not permitted for 2020 • Pre-assigned areas in stands, following social distancing and COVID-19 prevention protocols

PYROTECHNICS • Entry/Exit located at Gate 3 Endzone stairs or tunnel location stairs • Gray Level designation/clearance required • Gray Level wristband required • Pre-assigned and designated workspace • No transfer of credentials • Team intro equipment removed and positioned on field up to 4 hours prior to kickoff • COVID-19 cleaning & sanitization protocols followed • Team intro equipment returned to storage post introductions i. Concourse Level

KID ZONE & VIRTUAL REALITY STATION Suspended for the 2020 season, no Kids Zone or VR will be present.

j. Corporate Partner Activations

LEARFIELD/IMG PARTNER OPERATIONS • TDECU Activation Zone executing a touchless and no pass out activation • Concourse Activations, except TDECU, will be paused for 2020 • In-game activations, reviewed and deemed approved, permissible • COVID-19 cleaning & sanitization protocols followed k. Event Presentation

DJ Same location, following social distancing and COVID-19 prevention protocol.

GAME DAY PROGRAMS Will only be offered digitally.

CART BEAUTIES & HELMET CART/ FRONTIERSMEN/ ROTC FLAG PRESENTATION • Each gate has Spirit welcome group for pre-game • Field access not permitted for 2020 • Pre-assigned areas in stands and concourse, following social distancing and COVID-19 prevention protocols l. Stadium Exiting Protocols • Pre-event communication of fan egress protocols of facial coverings and social distancing • In-game event communication of fan egress protocols of facial coverings and social distancing • Fans and guests encouraged to stay post-game for video board entertainment/engagement to stagger traffic toward exit • CDC recommends wearing facial covering and maintaining at least 6 feet of separation from other individuals at all times. m. Post-Game Media Procedures

POST-GAME PRESS CONFERENCE Home • HC & Athletes availability utilizing social distancing • Limited occupancy and social distancing implemented • UH will provide pool video footage upon requests Visitor • Limited occupancy and social distancing implemented

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Appendix

VII. Appendix

a. COVID-19 Questionnaire

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b. Houston Football/TDECU Stadium Reduced Capacity Seating Manifest

c. UH Athletics Severe Weather Plan

SEVERE WEATHER MONITORING SYSTEM The University of Houston Department of Intercollegiate Athletics utilizes the Schneider Electric Weather Sentry system to alert coaches, staff, student-athletes, and visiting spectators of the potential of severe weather including lightning activity in the surrounding area. The Weather Sentry system is an online weather detection system that can be accessed by designated departmental personnel with the login information on any internet compatible device.

Game Week Preparation • Week of home game: During the week leading up to the game, the projected weather forecast will be monitored as a means of anticipating the potential weather conditions on game day • Morning of the game: The projected weather forecast will be evaluated the morning of the game, and if there is any potential threat of severe weather predicted that information will be passed along to the Emergency Operations Protocol (EOP) personnel prior to the game • Those members within the Incident Command Post and the UH Athletic Department, who have access to the online system will monitor the Weather Sentry system on game day EOP Personnel • Director of Athletics or Designee • Senior Associate AD for Event and Facility Operations • Director of Game Ops & Event Management • Asst. Director of Game Ops & Event Management • UH Police Commander or Designee • UH Emergency Management Representative • UH Fire Marshal Representative • Outside Officer Representative or Designee • Andy Frain Event Manager In-Game Monitoring Location • Game Operations Incident Command Center on the press box level of the stadium (south side of stadium) • Mobile device monitoring by key personnel • Communication with the National Weather Service when necessary Weather Sentry Warning Levels • Lightning is detected within a 30-mile radius of the site of competition: A text message alert is sent to all designated departmental personnel and places everyone in the CAUTION level of severe weather

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o The Senior Associate AD for Event and Facility Operations will then notify the EOP Personnel of the impending weather situation o Notification of pending weather will be given to the game officials, athletic department and university personnel by game management personnel • Lightning is detected within a 20-mile radius of the site of competition: A text message alert is sent to all designated departmental personnel and places everyone in the WARNING level of severe weather o The level two (2) PA announcement may be made o EOP personnel will take precautions in anticipation of the severe weather coming within the designated range to cause stoppage of play and evacuation of the facility o Event staff will begin to redeploy to evacuation positions as needed • Lightning is detected within an 8-mile radius of the site of competition: A text alert is sent to all designated departmental personnel and places everyone in EVACUATION mode o The Senior Associate AD for Event and Facility Operations in conjunction with UH Emergency Management personnel will commence the process o Notification will be given to the game officials and they will then halt the game, and the field will be evacuated following the evacuation protocol below o A level one (1) PA announcement will be made informing spectators that the game has been stopped and to seek shelter • In the event of severe weather that necessitates the delay or stoppage of the contest, and spectators are asked to evacuate the facility they will be notified by a pre-scripted PA announcement that will strongly recommend that they seek shelter or return to their cars. In addition, the announcement will include a reminder to maintain social distancing while exiting their seats and the stadium. Communication Protocol In the event of severe weather resulting in the stoppage of the game, the EOP personnel in the Incident Command Post will have the following notification responsibilities:

• Senior Associate AD for Event and Facility Operations o In conjunction with Assoc. AD for Game Ops and Event Management o Notify officials and visiting team liaisons o Notify the game officials o Notify team benches o Notify the production booth to make a PA announcement and place written notice on video board and digital monitors o Notify media relations staff and broadcast TV personnel o Notify game management workers of their responsibilities

o Notify the Senior Associate AD for Capital Projects • Senior Associate AD for Capital Projects o Notify the VP for Intercollegiate Athletics o Notify Sr. Assoc. AD for Finance and Administration • UH Athletics/OVG Representative in the Command Post o Notify Event Management personnel o Notify Marketing personnel o Notify Ticket Operations personnel o Notify facility maintenance o Notify custodial housekeeping o Notify conversion staff o Notify concessions/catering • VP for Athletics or Designee o Notify the University Senior Administration o Notify the Deputy AD • UH PD Representative in the Command Post o Notify all UH Public Safety personnel working the event, as well as those patrolling campus • Outside Police Officer Representative in the Command Post o Notify all outside officers that are working the event • Andy Frain Event Staff Representative in the Command Post o Will notify Event Manager and all event staff Supervisors and implement evacuation positions and procedures • EMS Representative in the Command Post o Will notify all EMS personnel and units • Associate AD for Marketing and Fan Engagement o The Associate AD Marketing § Notify Marketing and Promotions personnel § Notify Band, Cheerleaders and Dance Team § Notify Merchandise personnel • Senior Associate AD for Strategic Communications o Notify radio and TV broadcast booths and all working media

UNIVERSITY OF HOUSTON FIELD/STADIUM EVACUATION PROTOCOL On-Field Evacuation Protocol • On-Field Officials o Escorted by UHPD/Officials Liaison to the Officials Locker Room in the West End Zone o Exit Through Visiting Team Tunnel • Visiting Team

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o Escorted by UH Public Safety/Visiting Team Liaison to the Visiting team Locker Room in the West End Zone o Exit Through Visiting Team Tunnel • Home Team o Escorted by UH Game Operations Personnel to Home Team Locker Room o Exit Through Home Team Tunnel • Chain Crew o Escorted by UH Game Operations to Chain Crew Locker Room, West End Zone o Exit Through Visiting Team Tunnel • Ball Persons o Exit Through the Home Team Tunnel to Equipment Room • Television/media/in house video o Exit Through Field Level Stairs • Designated personnel in the Gray group (approved screened personnel with field access) o Exit Through Field Level Stairs Stadium Evacuation Protocol • Spectators o Will be asked to leave the seating area in an orderly fashion and seek shelter or return to their cars o They will be reminded to maintain social distancing to the best of their ability with the understanding that safety from the immediate threat is paramount o Law Enforcement and Event Staff personnel will assist spectators in exiting the stadium o In the event of a lightning situation, spectators may be permitted to take shelter on the concourse as evaluated by the Fire Marshal. Spectators may also seek shelter in the stadium garage or in their personal vehicle in the event of lightning. o Police will be deployed to their post-game traffic duties to assist with any exiting vehicles • Shelter in Place o In the event, the situation requires spectators to shelter in place, a PA announcement will be made instructing spectators to proceed to surrounding buildings using social distancing, following the instructions of event staff and public safety o Utilize the access control system to unlock the exterior doors of the shelter in place locations o Designated event staff will be redeployed to the shelter in place locations

SHELTERING LOCATIONS (TORNADO OR HAZARDOUS MATERIAL RELEASE): Tier 1 • Melcher Gymnasium (#533) • Garrison Gymnasium (#532) • Athletic Alumni Center (#573 & 574) • Science and Research 1 (#550) • Charles F. McElhanney Hall (#588) • Stephen Power Farish Hall (#587) • Lamar Fleming, Jr. (#564) • Roy G. Cullen (#501) • Fred J. Heyne (#534) Tier 2 • Philip Guthrie Hoffman Hall (#547) • Agnes Arnold Auditorium (#494) • Graduate College of Social Work (#549) • Cynthia Woods Mitchell Center for the Arts/Wortham Theatre (507) • Moores School of Music/Moores Opera House (#520) Tier 3 • Ezekiel Cullen (#516) • Cullen Performance Hall (#517) • Student Center South (#565) • M.D. Anderson Library (#509) • Classroom and Business Building (#499) • Michael J. Cemo Hall (#544) • LeRoy & Lucile Melcher Hall (#528) • Science and Engineering Classroom Building (SEC-#529) Auditoriums • Guy V. Lewis Developmental Facility - Basketball Practice Facility (#482) courts NOTE: The Stadium Parking Garage (#597) may be used in the event of lightning or hail. It is not a suitable place of shelter in the event of a tornado or hazardous material release.

GAME POSTPONEMENT/EVACUATION MONITORING AREA The monitoring of the weather will take place in the Command Center (S307) on the 3rd floor, press box level of the stadium.

In order to preserve the health of the designated “blue” personnel group, all updates will be communicated through the visiting team/official’s liaison and home football operations personnel. Only team personnel and game officials will gather in the west building to discuss the return to play procedures and timeline. Communication with television and other game-day staff will happen via cell phone.

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The Schneider Electric weather detection system will continually update the countdown clock with every lightning strike within 8 miles. At the point where there have been no strikes within that area for 30 minutes, the system will give the ALL CLEAR alert. When it has been determined that the game can resume play, the EOP personnel will follow the same notification/communication responsibilities as the postponement/evacuation notification to alert everyone to resume operations.

Spectators will be able to receive updates on the situation by listening to the radio on KPRC 950 AM, the UH Athletics website, by following Twitter.com/UHCougarSports or UHCougarGameday on Twitter, or Facebook at Facebook.com/HoustonAthletics.

Once the all-clear has been given and play will resume, spectators that left the stadium will be permitted to re-enter the facility. Event staff will resume their post at the entrance gates and will allow spectators to return to the game with their game ticket. The clear bag policy will still be in effect upon re-entry.

d. American Athletic Conference Plan & Protocols

THREE CATEGORIES OF PERSONNEL The Conference has established a category system that will guide institutions on how to manage the various groups of people entering and exiting the stadium. The purpose of the category system is to ensure that contact the “bubble” is strictly limited to approved personnel only and to protect the areas surrounding the “bubble” by following CDC guidelines for social distancing and PPE. Anyone attending a football competition must be placed in one of three categories and strictly follow the protocols for their designated group. Blue and Gray personnel shall receive a color- coded wristband indicating they have passed the gameday screening protocols.

Game Day Sideline Management and On-Field Personnel for Football: Each institution shall limit access to the playing field to “Essential Institutional Personnel” ONLY - including those in the “bubble.”

• BLUE (Bubble): Official travel party, football student-athletes, game officials, replay officials, team security, chain crew o Blue personnel shall be tested 72 hours prior to competition following the Conference’s COVID-19 Medical Advisory Group approved protocols. Blue personnel are allowed into the “team bubble” and must limit their movements to areas only for Blue personnel. If at any time blue personnel leave the “team bubble” they shall be considered “Gray” personnel and must follow the recommended guidelines. All blue personnel should be screened upon entry into the facility following the AAC COVID-19 Medical Advisory Group recommendations. The home institution is responsible for administering a COVID-19 PCR test 72 hours prior to competition to those “Blue” personnel that serve as field-level personnel and are in the team bubble (e.g., chain crew)

• GRAY (Essential Institutional Personnel): Red hat, replay sideline assistant, television sideline camera operators and cable pullers, sideline public safety officials — uniformed and security, game management staff, institutional photographer/videographer, institutional administrators (e.g. chancellor, athletic director, deputy AD) o Gray personnel are not permitted into the “team bubble” without following appropriate social distancing guidelines. Gray personnel should be screened upon entry into the facility. Gray personnel contact with “Blue Personnel” shall be limited to no longer than 10 minutes and must strictly follow social distancing guidelines. Entrances for Blue and Gray personnel should be separate. All individuals should be temperature screened and subject to symptom screening (i.e., asked if they are currently or have recently experienced any COVID-19 symptoms or been in contact with a suspected or confirmed patient with COVID-19). Gray personnel should strictly follow social distancing guidelines and always be required to wear face coverings. Those who do not bring their own face covering should be provided one at entry points prior to screening • RED: Vendors, fans, volunteers, stadium security, game promotions staff o Red personnel are not permitted into the “team bubble”, within the playing enclosure, or in restricted areas. Face coverings, health checks, and social distancing requirements should follow the guidelines of the state, local, and university policies • Coaches/Staff Protocol for movements to/from Coaches’ Booth o Face coverings must be worn for Blue personnel while moving to and from the coaches’ booth. Once inside the booth, face coverings can be removed • Stadium and Facilities Staff o Facilities staff, custodial staff, and engineers shall be considered Gray personnel if their game day responsibility may cause them to encounter any Blue personnel. Contact with Blue personnel shall be limited to less than 15 minutes and must follow CDC guidelines for close contacts • Bands and Spirit Squads o For the 2020 football season only, institutional bands (including pep bands, marching band, etc.) shall not perform on the field before and during a football contest. Further, institutional bands are not permitted to travel to any road regular season football game o For the 2020 football season only, spirit groups (to include: cheerleaders, dance team, mascots, live mascots, and handlers) shall not be permitted on the field before and during a football contest. Megaphones used by spirit groups must face towards the stands when in use. Further, spirit squads are not permitted to travel to any road regular season football game

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o The home team band and spirit groups will be permitted to perform in the stands. The home team band and spirit groups are not permitted behind either team’s bench o Band and spirit squad limits to be reevaluated as stadium restrictions are lifted • Prospective Student-Athlete (PSA) Protocols o PSAs are not permitted onto the playing field, before, during or after a football contest. PSAs are not permitted into the team locker room, before, during or after the contest o Institutions shall develop protocols for interaction with coaches and staff with PSAs during the football season o This policy will be reevaluated if other FBS conferences permit contact with PSAs during the football season • Team Walk Through o Access to the stadium and locker room the day before a game is permitted o Locker Room access limited to Blue personnel only • On-Field Presentations o There shall be NO on-field presentations before or during a football contest for the 2020 football season • Team Bench o (Pending approval by NCAA) The NCAA Rules Committee is expanding the Team Area for the 2020 season in response to COVID-19. This modification of Rule 1-2-4-a (Team Area and Coaching Box) is to allow Head Coaches the opportunity to reorganize their sideline to promote enhanced social distancing of all personnel within the Team Area. Specifically, the Team Area will be lengthened from the current configuration between the 25-yard lines and expanded to the 15-yard lines. This will enlarge the Team Area an additional 10 yards on each end of the Team Area, resulting in a 70-yard-wide total team area. Coaches will be encouraged to utilize this 70-yard area to separate all team personnel and not have large groups congregating in a specific area near the ball. Based on social distancing guidelines, Coaches are encouraged to stay out of the Restricted Area and remain in the Coaching Box o The AAC COVID-19 Medical Advisory Group recommends an additional 20- foot perimeter around the team bench area. Each institution shall create a 20-foot perimeter around the team bench area o A diagram of the playing field shall be included in the institutional Action Plan • Credentials o Credential assignment shall match the personnel category

• Postgame Protocols o Each stadium shall maintain an area designated for student-athlete parents o Student-athletes, parents and guests shall be required to wear face coverings and social distance when appropriate • Visiting Team Ticket Allotments o Team allotments should be determined by stadium capacity. Student- athlete comps will be the priority o The 2,000 visiting team ticket allotment will be reduced by the percentage of allowable stadium capacity o Minimum of 400 tickets to be provided o Unused tickets shall be returned to the institution 30 days prior to the competition Television Network Protocols o ESPN and CBSSN guidelines — see Appendix D o Television personnel shall be categorized as “Gray personnel” • 105-Minute Pregame Meeting o The 105-minute pregame meeting shall be conducted virtually and not on-site on game day. It is the home team’s responsibility to schedule and communicate to the participants the time and method for the meeting. A check-in meeting shall be required to occur via conference call or group text four hours prior to the contest to communicate any weather or security changes • Officiating o The Conference’s goal is to provide the best available on-field and replay officials for every game. Many officials are in the “at-risk” category regarding COVID-19. Those involved, including officials, will need to accept some risk and reasonable, practical mitigation steps will be taken to mitigate that risk • On-Field Officials o Suggest officials have separate hotel rooms o Conduct the pregame officials’ meeting “virtually” on Thursday evening, rather than on Friday at the hotel o Advise our officials to consistently practice social distancing and to self- monitor during each week and throughout the season — temperature checks daily, wearing a face-covering constantly, avoiding crowds, paying attention to personal hygiene, etc. We rely on our officials to act in good faith and to immediately contact the coordinator of officials if they start to show symptoms of the virus • Replay Officials o Face coverings are required while in the replay booth; this would also apply to the replay technician o To the extent possible, assign replay officials within driving distance of their homes

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o If both replay officials were to be unable to work a game, one of the on- field officials shall leave the field and work the game as the replay official • Team Locker Room o The home, visiting and official’s locker room shall be sanitized 24 hours prior to the arrival of any “Blue” personnel o Decontamination protocols TBD pending final discussion with the Conference’s Equipment Managers and Home Game Administrators o Decontamination protocols to be included in the Institution’s Action Plan • Officials’ Transportation o Game shall be transported from the official’s hotel to the stadium. The driver of the shuttle van shall be considered Gray personnel and must strictly follow the “Gray Personnel” guidelines. o To avoid long durations of contact with fans, the Replay Officials parking pass shall be located as close to the stadium as possible • Media Press Box o It shall be the responsibility of each institution to develop the appropriate safety protocols for their media press box. The protocols should follow federal, state, and local guidelines with all members of the media and staff being required to wear face coverings while in the media press box. o Members of the media shall be permitted to attend pregame and postgame press conferences and shall be required to wear face coverings and follow appropriate social distancing guidelines o Expect additional guidance from the Conference’s communications directors regarding press box operations • Appendix Equipment Travel and Locker Room Considerations o Field Diagram with location of “restricted zones” o TBD (Pending NCAA approval regarding team bench) Medical Advisory Group Recommendations o TBD (Pending approval from the Presidents and Athletic Directors) Tentative Television Network Guidelines o Institutional COVID-19 Action Plans (to be included in final draft) • Equipment Travel and Locker Room Considerations — Appendix A o 72 Hours prior to Game Day § Testing/screening § Travel party identified § Truck drivers to be tested § Equipment Truck Pack (if trip is longer than 12 - 15 hours) • All equipment being packed must be sanitized prior to being loaded • Player equipment must be sanitized prior to packing in bags

• All sports medicine trunks/equipment must be sanitized prior to loading • All communications, photography equipment, radio, office supplies and all other equipment/football travel party needs being transported on the equipment truck must be sanitized prior to truck load • Sanitization trunk will be the last item loaded on the equipment truck • Equipment Truck will depart for destination • Drivers screened prior to departure • First stop will be the team hotel o 48 Hours prior to Game Day § Equipment Truck Pack (if trip is less than 12-15 hours) • All equipment being packed must be sanitized prior to being loaded • Player equipment must be sanitized prior to packing in bags • All sports medicine trunks/equipment must be sanitized prior to loading • All communications, photography equipment, radio, office supplies and all other equipment/football travel party needs being transported on the equipment truck must be sanitized prior to truck load • Sanitization trunk will be the last item loaded on the equipment truck • Equipment Truck will depart for destination • Drivers screened prior to departure • First stop will be the team hotel § Advance Travel • Purpose is to prep team meetings space, team locker room, coaches’ booth, any touchpoints, and common areas prior to travel party arrival • Provide a travel kit prior to departure from team facility (Team Specific) — Suggestion ONLY • Screened prior to departure from team facility o 24-hours prior to Game Day § Advance Travel Team Suggested Duties • Sanitize all meeting space — backpack sprayer is advised • Sanitize any common areas and bathrooms near meeting space — backpack sprayer is advised • Offload hotel equipment from the equipment truck § Stadium setup

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• Sanitize locker room including bathrooms and shower area prior to load in • Offload truck and sanitize trunks if possible • Sanitize coaches’ box prior to setup • Sanitize all headsets and belt packs o Game Day — Locker Room (Pre-Game) § Decontamination spray throughout all areas of the locker room • Sideline (Pregame) • Team benches sanitized with backpack sprayer • Officials’ Locker Room (Pregame) • Home team to sanitize officials’ locker room prior to arrival • Football o Balls that exit the field must be sanitized before reentering the field o Kicking nets must be raised during pregame warm-up o Official to mark ball ready for play while wearing gloves and place in respective team ball bags o Post-Game § Locker Room • Laundry to be collected and put in laundry bins • All personnel handling soiled laundry as well as soiled game equipment to wear proper Personal Protection Equipment • All travel party to have uniquely identified towels • Shower slides are encouraged § Truck load • Trunks and equipment to be sanitized prior to loading

e. Venue Partner Plan & Protocols

DELAWARE NORTH PROTOCOLS

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FANATICS PLAN & PROTOCOLS

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METROCLEAN PLAN & PROTOCOLS

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OAK VIEW GROUP PLAN & PROTOCOLS

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f. A-Z Guide

ADA ACCESSIBILITY/PARKING The University of Houston Department of Athletics is committed to guests with disabilities. TDECU Stadium is designed with accessible parking, restrooms, concessions, ATMs and seating areas. For more information, fans can call the Houston Athletics Ticket Office at 713.GO.COOGS (462-6647). The parking map for the 2020 season can be found here.

To purchase a parking pass, click here.

HANDICAP PARKING – STADIUM GARAGE (VISITOR ENTRANCE) Handicap parking is available on the first level of the TDECU Stadium parking garage. Entry into the garage requires a valid handicap decal or hangtag. The charge to park on this level is $20, unless you have a Cougar Pride parking pass from any other donor lot. You can access Holman Street from Scott Street.

ADVANCE TICKET PURCHASE Fans can purchase tickets by calling 713.GO.COOGS (462-6647), by visiting the Athletics Tickets Office in the northeast corner of the stadium adjacent to Schroeder Gate 1 from 9 a.m. - 5 p.m., Monday through Friday, or purchase online 24/7 by visiting UHCougars.com.

ALCOHOL The University of Houston and The Department of Athletics works hard to promote responsible consumption of alcoholic beverages. Outside alcohol is prohibited in TDECU Stadium. However, beer, wine and liquor are sold at concession stands and portable stands throughout the concourses. No one under the legal drinking age will be served or consume alcohol in TDECU Stadium. Intoxicated or impaired spectators will not be served alcohol while in TDECU Stadium. All alcohol sales conclude at the beginning of the fourth quarter for the general public areas of the stadium. Alcohol will be served in the club and suite levels until the conclusion of the game.

ANIMALS Animals are not permitted inside TDECU Stadium with the except service animals (dogs) trained to work or perform task for guests with disabilities. Therapy, comfort, companion or emotional support animals are not permitted.

ATMs ATMs are located at Schroeder Gate 1 and ICON Gate 2.

AUTOGRAPHS Autograph opportunities have been paused for 2020 season.

AUTOMOBILE ASSISTANCE Fans can call UHPD at 713-743-0600.

BABY CHANGING AREAS Baby changing stations are in most restrooms along the concourse of the stadium.

BACKPACKS For security purposes, backpacks and all bags larger than 4.5”x6.5” are not permitted in TDECU Stadium. All bags are subject to search. TDECU Stadium has a clear bag policy.

BALL RETURN POLICY Footballs that enter the seating area must be returned to the field. Balls will not be returned to field of play.

BANNERS AND SIGNS Event related signs, flags, banners, and posters are welcome inside the facility to show fan support during events. The following guidelines relate to these items: • Must be relevant to event. • May not be larger than 4 feet tall and 8 feet wide. • May not contain commercial messages, logos or political endorsements. • May not be attached to a stick/pole. • May not obstruct any stadium or event signage. • May not contain or display obscene or offensive language and/or pictures as determined by TDECU Stadium management. • May not contain derogatory or un-sportsmanship comments directed to the opposing team's players or fans, field officials, or stadium personnel. • May not be constructed or displayed in a manner that may obstruct the view of other guests or in any way create a safety hazard for others as determined by TDECU Stadium management. Any sign, flag, banner or poster may be removed, at any time, at the sole discretion of the TDECU Stadium management.

BOTTLES/OUTSIDE BEVERAGES Glass containers are strictly prohibited along with outside food or drink. The exception for 2020 is one clear unopened plastic bottle of water is permitted.

CAMERAS Cameras are permitted inside TDECU Stadium as long as their use does not interfere with the game or other guests' enjoyment of the event. Pictures of the game are for personal use only and may not be sold. Tri-pods, mono-pods, multiple lenses, camera bags and lenses longer than 8 inches are prohibited from use on the concourse or in the stands. Video cameras and video recording of events are prohibited.

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CHANGES IN 2020 With the safety of our players, coaches, staff and fans the following changes are taking place this year at UH Football games at TDECU Stadium.

New safety & wellness protocols • Sanitizing and disinfecting surfaces and routine cleaning of high frequency touch points. • All fans will be required to wear a mask while on university property and in the stadium. • Stadium capacity is being reduced to 25% to maintain social distancing between fans. • Hand sanitizer dispensers will be in place throughout the entire stadium. • Plexiglass guards will be located at all points of sale. • Social distancing markings will be installed to assist with queuing. We encourage cashless transactions at all concessions, parking lots, merchandise & ticket booths. • We have moved to digital mobile tickets and mobile donor parking passes. • NO organized tailgating or large group gatherings. • NO Kid Zone. • NO game day shuttle bus service. • NO Cougar Walk. • Charging stations and water monsters removed. • New gate opening time of 90 minutes prior to kickoff. We encourage fans to arrive early and enter the appropriate gate closest to their seats to avoid congested gates.

CHILDREN Children age two (2) years and under will get in free of charge but must sit in the lap of a parent or guardian and may not occupy a seat or obstruct the sightlines of other guests.

CLEAR BAG POLICY In an effort to provide a safer environment for the public and significantly expedite fan entry into the stadium, the University of Houston Athletics Department will adhere to its clear bag policy for all events inside of TDECU Stadium.

The UH Clear Bag Policy strictly limits the size and types of bags that are permitted into TDECU Stadium. Items such as backpacks, purses and diaper bags are not permitted. Fans are strongly encouraged not to bring any bags however; the following will be permitted:

• Bags that are clear plastic, vinyl or PVC and do not exceed 12”x6”x12”. • One-gallon clear plastic freezer bag (Ziploc bag or similar).

• A small clutch purse no larger than 4.5”x6.5”, with or without a handle or strap. These small clutches are subject to search. • An exception will be made for medically necessary items after proper inspection at the gate by arena personnel.

CLOSED CAPTIONING To provide the best fan experience to every Houston fan, closed captioning is provided in both the southeast and southwest corners of TDECU Stadium.

CODE OF CONDUCT The University of Houston Department of Athletics is committed to creating a safe, comfortable and enjoyable experience for our guests. Our staff will proactively support an environment free from the following behaviors:

• Intoxication or other signs of impairment related to alcohol consumption • Behavior that is reckless, dangerous, materially disruptive or illegal in nature • Fighting, taunting or threatening remarks or gestures • Sitting in a location other than the guests ticketed seat • Any material disruption to the progress of the event by guest's actions (including entering the field of play or throwing objects onto the field) • Failing to follow instructions of stadium personnel or law enforcement officers. • Verbal or physical harassment of the opposing team's players or fans, field officials, or stadium personnel • Entering the stadium with a prohibited item Continuing inappropriate behavior may result in the guest being ejected, arrested by police, or having his/her tickets revoked. All Season Ticket holders are responsible for their conduct as well as the conduct of their guests and/or persons using their tickets. Fans who see someone violating the code of conduct should notify stadium security or Tweet @UHCougarGameday.

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CONCESSIONS Concession stands as well as portable carts are located throughout the stadium on the concourse level.

sEATz In seat mobile ordering food and beverage delivery service offered at TDECU Stadium. Take advantage of the in-seat delivery service and avoid crowded concourses and lines at the concession stands. Download the sEATz app from the Apple store or Google play and never miss another minute of the game.

CONCESSION DISCOUNTS FOR SEASON TICKET HOLDERS Houston season ticket holders will be able to experience discounts at concession stands throughout TDECU Stadium. Discounts on specific items will be presented to season ticket holders who show their individual game season ticket, and discounts will be clearly marked on menus throughout the stadium.

DIRECTIONS Directions to campus and campus maps please click here.

DRONES Drones or Remote-Controlled Model Aircraft (RCMA) are strictly prohibited in or around TDECU Stadium on game day. The FAA restricts the use of drones or RCMAs within three miles around and 3,000 feet in altitude above the stadium.

ELEVATORS In order to comply with CDC guidelines and the County Health Order to maintain social distancing of at least 6 feet between individuals, we strongly recommend that you have no more than two (2) persons occupy an elevator at a time. To access the 200 and 300 level seating in the stadium, spectators can use the elevator in the northeast corner by Schroeder Gate 1 and Section 134. There are additional elevators on the south side at the club level off of the Milner Lobby that provide access to the suite level, press box level (appropriate credential or wristband required) and ADA access to the 300 level seating on the south side. There is an ADA accessible elevator to get from the lower concourse to the upper concourse by ICON Gate 2.

EMERGENCIES Should you need immediate assistance, please notify the nearest event staff member, security personnel or police officer. Guest are encouraged to report issues and concerns to a nearby event staff member or by sending Tweets @UHCougarGameday. In the event of a serious emergency at TDECU Stadium, all event staff, event security, police and Houston Public Safety emergency response agencies are ready and available to assist all guests. Pertinent information regarding the emergency situation and evacuation procedures will be provided over the public address system, stadium televisions and scoreboards.

ENTRANCES GATES There are five guest entrances to TDECU Stadium. The locations are as follows:

Schroeder Gate 1 • Northeast corner of the stadium at Legends Plaza. • Recommended entrance if seated in sections 232-239, 332-335, loge box 36-42. • ADA elevator to 200/300 level seats. ICON Gate 2 • Southeast corner of stadium. • Student entrance, all guests. • Recommended entrance if seated in sections 101-105, 240-242, 301-306. Beth and Dan Bellow Club Entrance • South side of stadium. • Club, suite level and south side loge box members. • Recommended entrance if seated in club seats sections 106-112 and all suites. • ADA elevator access to 300 level seats. Gate 3 • Southwest corner of the stadium. • All guests. • Media will call. Credentialed game day working staff entrance. • Recommended entrance if seated in sections 113-121, 217-221, 307-315. Gate 4 • North side of the stadium. • All guests. • UH player guest ticket pickup, visiting team player guest ticket pickup. • Recommended entrance if seated in sections 122-131, 224-231, 323-331, loge box 27-35.

FIRST AID First Aid stations are located in the southwest corner by section 118, the northeast corner by section 136 of TDECU Stadium. EMS personnel will be located throughout the stadium.

GAMEDAY PARKING UPDATES

As you make your way to the TDECU Stadium this fall, you will notice road construction on Cullen Blvd. as part of a campus-wide development project. For many of our fans, this is the primary route in accessing campus for Houston Cougar home football games.

Due to the campus construction project on Cullen Blvd., we’re encouraging fans to plan ahead and provide extra time while using alternate routes to avoid delays with the more highly congested roads as they travel to TDECU Stadium for the 2020 season.

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Any oversized vehicle, truck with trailer/ RV/ motor home will can park in lot 16B (cost is $80).

ALTERNATIVE GAMEDAY ROUTE OPTIONS TO TDECU STADIUM:

Southbound Interstate 45 Take Scott Street Exit and proceed southbound on Scott Street. Turn left on Elgin for Regular Cash Parking in Lot 16. Turn left on Holman for Reserved, Media & Premium Cash Parking in Stadium Garage. Turn left on Wheeler and again left on Cougar Place Dr. for Platinum & Red Lots 12A/B.

Northbound Interstate 45 Take Elgin/Lockwood exit and turn left on onto Elgin. Remain straight on Elgin for Regular Cash Parking in Lot 16. Turn left on Cullen to Holman for the Reserved, Media & Premium Cash Parking in Stadium Garage. Turn left onto southbound Spur 5 to Wheeler and right on Cougar Place Dr. for Platinum & Red Lots 12 A/B.

Northbound 288 Take MacGregor exit and proceed eastbound to Scott St and turn left. Turn right on Elgin for Regular Cash Parking in Lot 16. Turn right on Holman for the Reserved, Media & Premium Cash Parking in Stadium Garage. Turn right on Wheeler and left on Cougar Place Dr. for Platinum & Red Lots 12 A/B.

Fans are also reminded that all parking passes for the 2020 season will be delivered via email to your mobile device. For more information on mobile ticketing and parking passes, please visit UHCougars.com/mobileFAQ

UH Athletics recommends fans to download their mobile tickets and parking passes to their mobile wallet on their smartphone prior to each home game.

Fans can also access the 2020 TDECU Stadium Parking Map, by going to UHCougars.com/FBparking.

GAME DAY TWITTER ACCOUNT @UHCougarGameday Follow the University of Houston Department of Athletics Game Day Twitter account for information on things such as, traffic, parking, weather alerts and much more. You can also utilize this account to ask questions, report incidents and receive assistance during the game.

GATE OPENING TIMES TDECU Stadium will open 90 minutes prior to the start of games for the general public.

GUEST SERVICES The University of Houston Department of Athletics strives to ensure a positive game day experience for all fans. You will find Guest Service chairs located outside of each entry gate of TDECU Stadium with a Guest Services representative to answer any questions, provide directions and assist with any needs. While inside the stadium, Guest Services representatives will be located just inside of Schroeder Gate 1, ICON Gate 2, Gate 3 and Gate 4. In addition, the Guest Service desk is available to assist you with any questions or concerns. The Guest Services desk is located at the Northeast corner adjacent to Schroeder Gate 1 (across from section 136).

LEGENDS PLAZA Located outside Schroeder Gate 1 of TDECU Stadium on the stadium's northeast corner, Legends Plaza is anchored by a statue of Coach Bill Yeoman, Houston's Hall of Fame coach. The area also contains a bronze Cougar statue honoring the Brezina Boys and panels notating Houston's football history throughout the years.

LOST AND FOUND All Guests needing to claim or report lost items during an event should visit the guest services desks by Schroeder Gate 1 across from section 136. At the end of each event, all unclaimed items will be turned in to security (UHPD). Guests must present valid photo identification and sign a receipt in order to claim lost items. The University of Houston Department of Athletics cannot be held responsible for lost or damaged items.

LOST CHILDREN AND GUESTS Lost children and guests should be taken to any police officer or event staff personnel for assistance.

METAL DETECTORS In a continuing effort to improve the fan experience and provide a safer environment for all guests, walk-through magnetometers, a more effective and less intrusive form of screening, have been installed at all entry points of TDECU Stadium. Guests will not need to remove their shoes, belts, watches or jewelry, as required at airports. Guests will be asked to remove objects from their pockets and place them on a security table prior to walking through the metal detector. To help expedite the process, guests are advised to only bring items they will absolutely need for the event. Working personnel, including media, will be subject to screening and bag inspections.

PARKING (CASH) In order to provide a safer and more touchless environment fans are encouraged to pre-purchase cash parking passes for all Saturday home games (not available for Thursday night games). Go to UHCougars.com to purchase your cash parking pass in advance of arriving on campus. Passes can be downloaded onto your mobile phone or by printing them at home. The pass will grant you admittance into any cash parking lot on campus based on availability in each lot. For complete game day parking information, please click here.

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PLAYER-GUEST (HOUSTON) Guests of University of Houston Football student-athletes may pick up tickets at the ticket booth located at Gate 4 beginning 90 minutes prior to kickoff. Per NCAA rules, each person receiving a ticket must be present with a photo ID. Guests of players are required to enter the stadium when they receive their ticket and must follow stadium policies regarding no re-entry.

PROGRAMS For 2020, UH Football programs will be offered in digital format.

PROHIBITED ITEMS In conjunction with the NCAA and for the safety of our guests and employees, the following are prohibited from entering the stadium: • Alcohol • Animals - Except service animals (dogs) trained to work or perform task for guests with disabilities o Therapy, comfort, companion or emotional support animals are not permitted • Artificial noisemakers • Backpacks/All bags larger than 4.5”x6.5” • Cameras with lenses larger than 8 inches • Coolers/Bottles and Thermoses • Drones • Firearms and weapons of any kind • Fireworks, open flames or flammables • Illegal Drugs • Laser pointers • Glass containers of any kind • Outside food and beverage (exception in 2020, one clear unopened plastic water bottle) • Personal transport devices (skateboards/hover boards/Segway’s) • Seats and/or seat backs wider than 18 inches • Umbrellas • Video cameras Any attempt to bring prohibited items into the stadium will be considered a violation of the Code of Conduct and may result in the guest being ejected, arrested or tickets being revoked. All persons and/or their belongings are subject to search. Violators of the rules of any State or City laws will be refused admission, asked to leave or ejected from stadium property. *Exceptions will be made for those with medical requirements and/or special needs.

PROHIBITED BEHAVIOR

• Smoking, including e-cigarettes (the University of Houston is a Tobacco Free Campus) • Ticket scalping • Abusive, foul or disruptive language • Throwing objects • Trespassing, soliciting, peddling and loitering • Access to the field level and or playing surface without the proper authorization or credential • Any other item or action deemed dangerous or inappropriate • Guests who appear to be inebriated and unmanageable will not be permitted admittance into the stadium

RADIO BROADCASTS Houston Cougar football games are broadcast in the Houston area on KPRC 950 AM as part of the Houston Learfield/IMG Sports Network. Obtain more information here.

RAIN DELAY University of Houston football games would only be delayed for lightning or other emergency conditions. Information regarding delays will be given in the stadium. Fans should also follow @UHCougarFB or @UHCougarGameday on Twitter for updates.

RE-ENTRY There is a NO re-entry policy in effect for TDECU Stadium. Once a guest exits the stadium, they will not be allowed back in for the remainder of the event.

RESTROOMS Public restrooms are conveniently located throughout TDECU stadium. All restrooms are accessible to our guests with disabilities. Where applicable restrooms will have designated entrances and exits in order to offer a safer path of travel in and out of the restroom.

SEE SOMETHING, SAY SOMETHING In an effort to ensure the safety of our fans on game day, we are asking all spectators to notify UH Police Department, event staff personnel or Athletics Department Staff immediately if you see anything out of the ordinary while on campus or in TDECU Stadium. Call UHPD at 713-743-3333 or Tweet us @UHCougarGameday.

SMOKING Smoking, including e-cigarettes/vaping, is not permitted inside TDECU Stadium. The University of Houston is a tobacco free campus.

SOLICITATIONS, GIVEAWAYS AND SPONSORSHIPS No items may be distributed in or around TDECU Stadium, including tailgate areas, without prior consent from the University of Houston Department of Athletics and Learfield IMG College. To obtain consent, or for information on stadium and radio broadcast sponsorships, please contact Learfield IMG College at 713-743-1446.

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STROLLERS Strollers are permitted at TDECU Stadium. However, their use cannot inhibit guest movement or block any aisles. Strollers cannot be placed in a wheelchair accessible area. Strollers can be left at the guest service booth adjacent to Schroeder Gate 1 across from Section 136 and retrieved after the game on your way out.

STUDENT SEATING All UH Full-time central campus students are admitted FREE to regular season football home games. All students MUST have a ticket to enter the stadium. Students will also be required to show their UH ID card at the gate along with their ticket to gain entry into the stadium. Students will have two options to claim their ticket for entry. Prior to game day they can go online and claim one ticket for entry into the game. The ticket will be loaded to their account 24 hours prior to the game and downloaded directly to their phone for a Mobile ticket. On game day, if tickets are still available students may claim one (1) ticket starting three hours prior to kickoff at the ICON Gate 2 ticket booth. Students must present a valid Cougar Card to claim a ticket on game day. The student entrance is ICON Gate 2 on the southeast side of TDECU Stadium.

Where to Sit Sections 132 through section 140 are designated for student seating. All student seats are assigned for 2020 season. To encourage physical distancing between students, seats will be marked with “Do Not Sit” decals and students asked to remain in assigned seats.

Student Guest Tickets Each currently enrolled student at the central campus may purchase an additional student ticket in the student section, pending availability. Student guest tickets must be purchased IN PERSON with your valid Cougar Card and are only available beginning two days before the game at the main ticket office or at ICON Gate 2 ticket booth on the day of the game.

Postseason Events Cougar Cards are NOT valid for admission to postseason events, but IDs are required to purchase tickets if a student rate is available. For student ticket information on a specific championship or postseason event please call the ticket office at 713.GO.COOGS (462-6647) or visit UHCougars.com/tickets.

Full information on student tickets can be found here.

TEAM SHOP The UH Team Shop, operated by Fanatics, is the official outfitter of Houston Athletics. The main Team Shop is located on the ground level of the TDECU Stadium parking garage on the south side adjacent to Legends Plaza. Store hours are 8 a.m.-5 p.m., Monday through Friday, and will be open during home football games with extended hours until one hour following the game.

There are five Team Shop locations inside of the stadium. Two stands are located near sections 136 and 118 on the lower concourse and a third stand is located on the upper concourse in the southeast corner of TDECU Stadium up the stairs from Gate 2. Visit UHTeamShop.com for all your Houston fan apparel.

TICKETS The University of Houston Athletic Ticket Office is located at TDECU Stadium in the northeast corner by Schroeder Gate 1 and Legends Plaza. Hours of operation are 9 a.m. to 5 p.m., Monday through Friday. For ticket information, call the Houston Athletics Ticket Office at 713.GO.COOGS (462-6647) or visit UHCougars.com.

To ensure a more contact-free and convenient fan entry experience UH Athletics is moving to a fully integrated digital mobile ticketing platform. Fans will be able to download their ticket to their mobile devise and place them in their digital wallet for safe contactless scanning at the gates.

TICKET POLICY Guests are required to possess their ticket at all times once they enter the stadium. Guests must show their ticket to any stadium staff member when requested to do so. Failure to produce a valid game day ticket may result in ejection from the stadium. For Cougars games, children age two (2) years and under are admitted free of charge to TDECU Stadium. They must be seated on an adult's lap and not interfere with the sight lines of other guests.

For specific information regarding the children's ticket policy, please call the Houston Athletics Ticket Office at 713.GO.COOGS (462-6647).

REFUND POLICY No refunds or exchanges are permitted. Refunds will not be granted due to game date or time changes. Check UHCougars.com for up-to-date game information. All tickets should be treated like cash. The Houston Athletics Ticket Office is not responsible for any tickets that are lost/stolen. Please stop by the ticket office on the east side of the stadium if you have lost your ticket to have a new ticket printed for a $10 re-print fee.

LOST OR STOLEN TICKETS In case of lost or stolen tickets, please contact the Houston Athletics Ticket Office at 713.GO-COOGS (462-6647) as soon as you recognize that the tickets are missing. On game day, please go to the TDECU Stadium box office adjacent to Schroeder Gate 1. Patrons will be required to show their photo ID, confirmation number (if available) and credit card, if applicable, that was used to purchase the ticket(s). Stolen tickets should always be reported to the local law enforcement agency first.

TICKET SALES WINDOWS TDECU Stadium ticket sales windows will open four (4) hours prior to kick off on game days. Advance ticket sales are made through the Houston Athletics Ticket Office by

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calling 713.GO.COOGS (462-6647), online at UHCougars.com, or at the Houston Athletics Ticket Office by Schroeder Gate 1 of TDECU stadium.

TOBACCO-FREE CAMPUS In conjunction with the University of Houston's tobacco-free campus initiative, smoking, including electronic cigarettes/vaping, is not permitted on any University grounds, including TDECU Stadium. For more information on a tobacco free campus, please click here.

TRAFFIC PATTERNS With the addition of the Metro Purple Line, fans are encouraged to select the best route of travel to Houston Football games and should expect potential delays on Scott Street with multiple light rail crossings. Suggested directions for each game day lot can be found here, and Houston Athletics highly encourages the use of the directions to ensure an efficient drive in. The map of all parking lots, including cash lots, with surrounding streets can be found here.

UMBRELLAS Umbrellas are strictly prohibited inside TDECU stadium and are listed on the prohibited items list.

VISITING TEAM PLAYER GUEST TICKET PICK UP The visiting team player guest ticket pick up is located on the north side of TDECU Stadium at Gate 4. The pass gate will open 90 minutes prior to kick off. A photo ID will be required to receive the tickets.

WIFI Boingo Wireless is the official Internet provider for TDECU Stadium. Boingo's Distributed Antenna System (DAS) network, which will provide fast, reliable cellular coverage and data capacity at TDECU Stadium, will be leveraged by T-Mobile. Through its access contract, T-Mobile will extend TDECU Stadium cellular access to subscribers, as part of its existing mobile data plans. Boingo's DAS networks feature a neutral host design to support multiple carriers, ensuring maximum coverage for Houston fans.

WILL CALL General Will Call is suspended for the 2020 season.

g. ESPN Broadcast Team Protocols

• Perform “regular testing” or “testing prior to entry to site”, of all ESPN personnel (including packagers for games 9/25 forward) via multiple testing providers. • Personnel will be tested no earlier than Monday before a Saturday game. • Tuesday Matrix testing rolling out to enable cleared status and the ability to access/work venues on Thursdays, there will be select personnel who subsequently have a day of game field assignment (i.e. the equipment follow truck driver is also the certified chapman cart driver or a skilled V3 is working a field assignment) will likely be outside of any 72 testing window. Masks must be worn the cart is behind the team bench. • No person engaged by the company will be permitted to site without receiving a negative testing result, except those who are exempted from testing based on having prior positive results and who have returned to work following isolation protocols. • All ESPN personnel will conduct daily self-assessments including temperature checks and self-diagnostic review for symptoms associated with COVID prior to coming to site. • Social distancing and face coverings will be a central part of ESPN’s remote site risk mitigation approach.

Also – Reporter’s masks update

Sideline reporters may do their on-camera and off-camera reports with their masks off. (Similar to what the Refs are doing in each conference when making an announcement over the PA).

They have been told they need to be 10 feet from any other people when they do their report.

They will need to wear their masks all other times (except when they are eating or drinking).

This has been cleared with Disney Health & Safety.

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h. ESPN COVID-19 Interim Guidelines

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