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www.aci-asiapac.aero Chief Executive, CIAL Including interview with Jim Boult, Jim with interview Including of the city’s recovery New terminal opening a symbol

supplement Christchurch

developments runway approved Plus Midfield and apron HKIA and of S President, Director and Acting Director Pongsak Semson, Pongsak E S p r i n g issue 2013 ProvidingProviding Mapping Mapping Solutions Solutions for for Airports Airports throughthrough CustomCustom Technology Technology Providing Mapping Solutions for Airports through Custom Technology

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Sydney Airport Sydney Airport

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Sydney Airport

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For more information visit www.innovata-LLC.com Contents SPRING 2013

07 15

Regional Director’s Christchurch Airport Foreword supplement Welcome to Phuket New terminal symbolic of city’s recovery

09 16

AOT expanding New terminal & Open Skies Suvarnabhumi and Phuket Jim Boult, CEO, and Pongsak Semson, Director Matthew Findlay, GM and Acting President, Aeronautical Business Airports of Thailand Development, CIAL 12 18

HKIA Master Plan 2030 Streamlined passenger Third runway integral to processing future plans Geoff Eban, General Manager Terminal Development, CIAL

Every issue of Asia-Pacific Airports will include dedicated coverage on each of these six key areas:

Airport Development Security & Airfield Operations & Sustainability Facilitation

Airports Council International Asia-Pacific Region IT & Passenger Commercial Network Planning & Unit 5, 2/F, Airport World Trade Centre, Experience & Retail Route Development 1 Sky Plaza Road, Hong Kong International Airport, Hong Kong

Regional Director Patti Chau MAGAZINE STAFF Tel: +852 2180-9449 | Fax: +852 2180-9462 Email: [email protected] Publisher Daniel Coleman email [email protected] Senior Manager - Editor Ross Falconer Communications & Marketing ASSISTANT Editor Amy Hanna Editorial contact Ada Tse [email protected] ASSISTANT Editor Callum Tennent Tel: +852 2989-8004 | Fax: +852 2180-9462 Sales Manager Melanie Holcombe advertising contact Email: [email protected] [email protected] Head Designer Richard Jende Designer Victoria Wilkinson The opinions and views expressed in ACI Asia-Pacific Airports are Manager - Public Affairs not necessarily those of ACI Asia-Pacific or the Publisher. ACI Asia-Pacific and PPS Publications accepts no responsibility Vivian Fung Photography Grant Pritchard or liability whether direct or indirect, as to the currency, accuracy or quality of the information, nor for any consequence of its use. Sales Director Jenny Rayner Tel: +852 2989-8006 | Fax: +852 2180-9462 Email: [email protected] Managing Director Paul J. Hogan © PPS Publications Ltd 2013 20 27

Christchurch Airport Development & Reimagined Sustainability Tim Hunter, CEO, Erbil growing ahead of Christchurch & master plan Canterbury Tourism

20 28

Promoting the South Commercial & Retail Island China’s travel retail Dave Hawkey, transformation Manager – South

21 31

Bringing the world Network Planning & South Route Development Emma Smith, Manager Thai traffic growing Marketing, CIAL

22 33

Delivering the new CHC terminal Airfield Operations Ted Senner, Project Sydney’s latest safety Director, Hawkins solution Construction

23 34

IT & Passenger World Business Experience Partner News Advanced processing Latest news from ACI’s strategies partners 06 ACI ASIA-PACIFIC AIRPORTS SPRING 2013 ACI events & BOARD MEMBERS

ACI ASIA-PACIFIC & ACI WORLD EVENTS

may 7-9, 2013 june 10-12, 2013 oct 8-11, 2013 nov 11-13, 2013 Future Travel ACI / World Annual 9th ACI Asia-Pacific Airport Exchange Experience, Asia Congress & Exhibition Small and Emerging Airports Seminar

Hong Kong Istanbul, Guam Doha, Qatar

ACI Asia-Pacific Board

Young-Geun Lee PS Nair President Secretary-Treasurer (Incheon Airport, Korea) (Delhi International Airport (P) Tan Sri Bashir Dennis Chant* Limited, India) Ahmad Abdul Majid* (Queensland Airports Limited, Australia) *Seow Hiang Lee (Malaysia Airports Holdings ( Group (S) Pte Ltd, Si-Chul Sung (Korea Airports Corporation, Korea) Berhad, Malaysia) Immediate Past President Singapore) Ghanem Al-Hajri* Suning Liu Prasanna J Wickramasuriya First Vice President (Sharjah Airport Authority, UAE) (Macau Int’l Airport Co., Ltd., (Airport & Aviation Services HH Prince Turki Faisal Al Saud* Macau, China) (Sri Lanka) Ltd, Sri Lanka) (General Authority Of Civil Aviation, Saudi Arabia) Regional Board Directors Laurensius Manurung Nian Zu Wu *V. P. Agrawal (PT (Persero) Angkasa Pura II, Indonesia) (Shanghai Airport Authority, China) (Airports Authority of India, India) Second Vice Presidents Pedro Roy Martinez Han’an Zhang Zhiyi Dong* Rodolfo Echeverria (A.B. Won Pat International Airport (HNA Airport Group Co., Ltd, China) (Beijing Capital International (Airport International Group, Jordan) Authority, Guam) Airport Co. Ltd., China) Paul Griffiths #Kerrie Mather Regional Board Director (WBP) Kosaburo Morinaka* (Dubai Airports, U.A.E.) (Sydney Airport Corporation Greg Fordham (Narita Int’l Airport Corp., Japan) Limited, Australia) (Airbiz Aviation Strategies Pty Ltd., Stanley Hui Australia) (Airport Authority Hong Kong, China) Emmanuel Menanteau (Cambodia Airports, Cambodia) * WGB member # The ACI Asia-Pacific region represents 94 members operating 514 airports in 43 countries and territories. Regional Advisor on WGB FOREWORD ACI ASIA-PACIFIC AIRPORTS SPRING 2013 07

airports in the world, 9 are in the the most part, a heavy-handed Asia-Pacific region. Many of the regime to regulate airline charges airports in our region are actu- is dated. There is a strong ally already operating beyond case for the regulators to stand Welcome to design capacity. New facilities and back and allow the commercial even new airports can be seen parties to negotiate commercial or expected at many cities in the outcomes. region. Financing these infrastruc- tures is also a topic of concern for • Airports take tremendous risks to airport CFOs. provide capacity since the capital Phuket At the Economics and Finance investment is significant and there Conference held in March, we is no guarantee that it will be fully Patti Chau, Regional Director, had seminars and discussions on used when airlines change busi- ACI Asia-Pacific issues such as financing airport ness plans. infrastructure, airport privatisation, and economic regulations. It was a • Difference between taxes and well-attended conference and del- fees was clarified. In this first issue of 2013, I egates welcomed that it was held would like to wish all readers a very for the first time in Asia-Pacific. ACI • Industry must continue to happy and prosperous year ahead. Asia-Pacific will continue to work provide good services to pas- 2012 was a good year in terms of with ACI World and ACI EUROPE sengers when things go wrong. passenger traffic in the region. We in co-organising this conference ICAO, working with the industry, saw Asia-Pacific airports welcomed and have the venue of the confer- should develop guidance mate- 7.1% more passengers than 2011. ence alternating between Europe rial and standard procedures to airports recorded an and Asia-Pacific. I also attended the assist the States and protect the even more remarkable growth of ICAO Air Transport Pre-Conference passengers when their journey 12.0%. Asia-Pacific will become Symposium in Montreal on 17 is disrupted. the largest aviation market in the March. This symposium was a pre- world according to ACI’s forecast. meeting to the once-in-a-decade We were joined by some of our The recent traffic results are a good ICAO Air Transport Conference World Governing Board mem- indicator of how well our region is and attracted some 600 rep- bers at the event and we took doing, yet, we do have our fair share resentatives from governments the opportunity to reflect the air- of challenges. and industry. port operators’ point of view on At the 5th ACI Economics At the symposium we had the certain critical issues. ACI has and Finance Conference held opportunity to discuss key issues also submitted Working Papers in Singapore in March, I had the including “Focus on Air Transport on Market Liberalisation, Slots honour to share my views with Customers”, “Air Transport: and Night Curfews, Passenger a good mix of audiences on the partly due to the fact that the rev- Freedom to do Business”, “Taxation Protection, Airport Competition regional challenges our airports are enue generated does not match up and Other Levies” and “Modernizing and Economics of Airports facing today. with the high operating costs. Many the Regulatory Framework: to ICAO, which provided an The Asia-Pacific region is unique major airports in our region continue The Way Forward”. Some keys opportunity for airports’ view in that it has the most advanced to seek economic sustainability. points made were: to be reviewed by the stake- economies and at the same time, Strong traffic growth comes at holders attending the ICAO Air some of the least developed. This a cost. 2012 traffic results showed • Airports are not monopolies but Transport Symposium. makes common goals and objec- that amongst the top 20 busiest competitive businesses and, for We continue to make good tives not so easily identified. progress on the Airport Carbon In terms of economic regula- Accreditation programme. As we tions, different countries impose marched into the second year since different regulatory regimes on ACI has been advocating extending the programme to our their own airports. Some govern- region, the number of accredited ments are quite light-handed while a light-handed economic airports has increased to 7. We are in some countries, the regime can also pleased to welcome the first be quite stringent. ACI has been regulation model, this Asia-Pacific airport accredited at advocating a light-handed economic Level 3 ‘Optimisation’ – an achieve- regulation model at ICAO and other approach is now enshrined ment that not only demonstrated forums, to ensure that airports are the airport’s strong commitment not labelled as monopolies and are in ICAO’s policy for airport in environmental protection and able to operate as much as pos- ensuring sustainable growth, but sible as commercial entities. I am charges. With the right also their leadership in motivating glad to report that this approach is the whole airport community to fulfil now enshrined in ICAO’s policy for intensity of regulation, it this meaningful deed. airport charges. With the right inten- This issue marks the open- sity of regulation, we believe it can can generate innovation ing of the 8th ACI Asia-Pacific generate innovation and customer and customer service Regional Assembly, Conference service improvements, and also & Exhibition. I would like to take the infrastructure developments improvements, and also the opportunity to welcome all much needed at capacity con- delegates to Phuket and to thank strained airports. infrastructure developments the exhibitors, sponsors and While the strong passenger traf- speakers for their support. I hope fic growth enjoyed by the region’s much needed at capacity all delegates will have a memo- airports is envied by many, many rable event and enjoyable stay in airports are still operating at a loss constrained airports. Phuket, Thailand! MAKE EVERY Is your airport powered by the latest technology? DECISION THE When your stakeholders can access and share real-time information 24/7, collective decision-making and problem solving becomes easier for everyone. Mobile workforce technology puts information at the fi ngertips of the right RIGHT ONE people at the right time in any location. And with more self-service innovations, your passengers can enjoy easier, smoother and more enjoyable journeys. All you need is the very latest technology in every corner of your airport. And that’s precisely where we can help you.

Discover what today’s innovations can do for you at www.sita.aero/intelligent-airport Airports of Thailand ACI ASIA-PACIFIC AIRPORTS SPRING 2013 09 AOT expanding Suvarnabhumi and Phuket to meet strong traffic growth Airports of Thailand (AOT) operates six airports – Bangkok Suvarnabhumi, Bangkok Don Mueang, Phuket, Chiang Mai, Hat Yai and Chiang Rai. Thailand’s improved economy and robust growth in tourist traffic contributed to a +14.7% increase in passenger traffic across the six airports in 2012 to more than 76 million. Pongsak Semson, Semson: Director and Acting President, explained the “Since the LCC model was introduced in Thailand at the end of developments taking place across AOT’s airports 2003, we have seen LCC passenger traffic rising gradually from 4.5 million in 2004 to top 21.19 million in 2012.” to Ross Falconer.

All six AOT airports regis- continued in 2013, with combined tered double-digit growth in 2012. throughput across the six AOT air- Importantly, Don Mueang played ports rising by +14.1% in January a greater role as a fully functioning and +17.5% in February. With air- airport, particularly in accommo- lines seeking increased frequencies dating the low-cost carriers that and new services, AOT is confident had previously faced constraints of double-digit growth again this at Suvarnabhumi. AirAsia group year to 86.7 million passengers. – Thai AirAsia, Malaysia AirAsia Like many airports in the region, and Indonesia AirAsia – shifted its low-cost carriers (LCCs) have been base to Don Mueang on 1 October driving traffic through the AOT- 2012, since when it has been able operated airports. “Since the LCC to expand its operations more freely model was introduced in Thailand as a result of the available capacity. at the end of 2003, we have seen “Other budget carriers, such as Nok LCC passenger traffic rising gradu- Air, have also benefited from oper- ally from 4.5 million in 2004 to top ating through Don Mueang, which 21.19 million in 2012,” commented provides them with a better platform Semson. “LCCs’ share in the total for growth,” explained Semson. “The Thai airline market has taken a quan- time slots vacated by those budget tum leap, jumping from merely 10% airlines have allowed Suvarnabhumi in 2004 to 28.8% in 2012. Last to accommodate demand for year’s LCC passenger numbers additional services by existing were +21.7% higher than 2011, operators and new market entrants. showing the growing popularity of Phase 2 of the Development Project Consequently, Suvarnabhumi is this alternative air travel model.” will increase annual capacity from 45 million passengers to 60 capable of handling more passen- Last year, half of all passengers million by 2017. The six-year, US$2 billion development includes construction of a satellite passenger terminal. ger traffic.” passing through AOT airports trav- The positive traffic trend has elled on LCCs. Domestically, the 10 ACI ASIA-PACIFIC AIRPORTS SPRING 2013 Airports of Thailand

number of passengers using LCC with capacity for 1,000 vehicles, services has risen from 3.8 million and improving road systems within in 2004 to 14.3 million in 2012. the airport. “The new terminal will Meanwhile, in terms of international be devoted to international pas- passengers, there has been a ten- sengers and is expected to be up fold increase in those travelling and running in mid-2014. On the on LCCs over the past eight years other hand, the existing terminal will – from 0.75 million in 2004 to 7.5 be dedicated to domestic passen- million in 2012, accounting for a gers when its upgrade is completed 15.8% market share in 2012. “We in mid-2015, with the capacity see significant growth potential for of 7.5 million passengers a year,” LCCs in intra-regional routes, partic- said Semson. ularly those connecting with China Meanwhile, Phase 2 of the and India. We believe that LCCs will Suvarnabhumi Airport Development play a greater role in air transport, Project will increase annual capac- not only in Thailand but this entire ity from 45 million passengers to region,” added Semson. 60 million by 2017. The six-year, US$2 billion development involves Retaining strategic construction of a satellite passen- hub position ger terminal with a floor space of Airports of Thailand is hosting 216,000sqm, and 28 contact gates the 8th ACI Asia-Pacific Regional – eight of which will be capable of Assembly in Phuket – dubbed the handling the A380. The current and Pearl of the Andaman. The US$166 future terminals will be linked by an million expansion of Phuket underground tunnel, with an in-built International Airport is well under- automated people mover (APM) The US$166 million expansion of Phuket International Airport is way and scheduled for completion system for transferring passengers. underway and scheduled for completion in 2015. Developments in 2015. When completed, the air- The expansion programme also include a new terminal and renovation of the existing terminal, and will increase capacity from 6.5 million passengers per year port will be able to handle 12.5 includes an extension of the cur- to 12.5 million. million passengers per year, up from rent terminal, creating an additional the existing annual capacity of 6.5 60,000sqm of space. In addition, a million passengers, enabling AOT new 35,000sqm airline office build- of the expansion – the satellite certainly have a profound meaning to cope with fast-growing traffic ing and a 1,000-space car park terminal, the improvement of the for Suvarnabhumi from the perspec- demand through one of the world’s are being constructed. “A project existing passenger terminal, and the tive that it enables us to enhance most popular resort destinations. management consultant began its infrastructure.” service quality to both airlines and The expansion involves the con- work in June 2012 and will continue Design works are expected to passengers alike,” added Semson. struction of a new terminal capable to assist us in ensuring the entire commence in May 2013 for com- “Components incorporated into of handling six million passengers a development is carried out prop- pletion within 10 months. Actual Phase 2 will go a long way in pro- year, renovating the existing termi- erly through March 2017,” explained construction will begin in August viding modern, safe, efficient and nal, putting in place six more aircraft Semson. “We are engaging compa- 2014, with system testing to follow seamless services for airport users. aprons (there are currently 15), con- nies to help us draw up designs for and last until December 2016. The development will certainly help structing a new five-storey car park the three major work components “The Phase 2 development will us retain Suvarnabhumi’s strategic position as one of the leading air hubs in South East Asia, contribut- ing to the development of the global aviation industry and Thailand’s economy.” As the completion of Phase 2 is still four years away, AOT is proactively addressing the press- ing issues related to heavy traffic at Suvarnabhumi. Two large new secu- rity checkpoint areas have opened in the existing terminal, which have sig- nificantly contributed to enhancing passenger screening flows. The 16 automatic passport readers put in place have helped reduce immigra- tion queues, with more immigration officers also deployed. Meanwhile, a new transfer baggage terminal is under construction and the facility will enable AOT to move baggage from one flight to another within a Development plans for Don 60-minute connecting time. Mueang will boost capacity from 18.5 million passengers per year Development plans to 27.5 million. The plan entails AOT constantly assesses the the upgrade of Terminal 2 and the No 5 contact gate building, capacity and demand throughout its as well as the modernisation of portfolio of airports. Development facilities in Terminal 1. plans for Don Mueang will boost capacity from 18.5 million Airports of Thailand

passengers per year to 27.5 mil- mobile apps will soon be offered for lion. The plan entails the upgrade of the five other AOT-operated airports. Terminal 2 and the No 5 contact gate AOT utilises Facebook to convey building, as well as the modernisa- information relating to Corporate tion of facilities in Terminal 1. Semson Social Responsibility (CSR), explained that the development will alongside other company informa- enable the airport to accommodate tion. Meanwhile, Suvarnabhumi’s rapid growth in LCC traffic. dedicated Facebook profile pub- For Chiang Mai, plans are in licises its own CSR work for the place to upgrade the departure hall benefit of communities surrounding for domestic passengers, installing the airport. more aerobridges and increasing car park space in front of the pas- Route development strategy senger terminal. Also under scrutiny AOT’s route development strat- is a project to increase passenger egy focuses on linking one airport capacity from eight million to 10 mil- with another through four route lion passengers per year. connections – domestic-domestic, While Chiang Rai’s capacity is international-domestic, international- likely to be ample to around 2022, international, and regional-regional. AOT is studying the construction of It strives to achieve that strategic a parallel taxiway, and with sustain- plan by cooperating with its three able traffic growth at Hat Yai, AOT is sister airports – Munich International, looking at boosting the airport’s pas- Incheon International, and Narita senger handling capacity from 2.5 International. “We are also setting million to four million. There is also about achieving that objective by a study to improve the runway and encouraging airlines already operat- taxiway to prepare Hat Yai Airport ing through our airports to ramp up for future increased traffic. frequencies, as well as establishing Commercial activities are also new routes,” commented Semson. important for the AOT airports, pro- “We reward them by putting in place viding a solid revenue channel in an incentive programme that comes addition to the core aeronautical in the form of reduced landing and receipts, which tend to fluctuate in parking fees, and bonus payouts for accordance with air traffic move- the additional numbers of passen- ments. Semson stated: “It is our gers they bring in.” intention to strengthen our non-aer- At the same time, AOT works onautical revenues, which soared hand-in-hand with the Tourism above the US$340 million mark last Authority of Thailand to promote year, compared with about US$610 its airport destinations in countries million for aeronautical revenues.” such as China, Hong Kong, South Korea and Japan. “With that joint Enhancing the passenger endeavour, AOT expects to be able experience to encourage new emerging carri- Through its commitment to ers – both charter and scheduled enhancing the passenger experi- operators – to fly to AOT airports,” ence, AOT has turned Suvarnabhumi added Semson. into the “Airport of Smiles” in an In 2012, AOT served 115 effort to make all travellers feel scheduled airlines; 102 of those welcome. Events are staged at the were passenger-cargo mixed airport to celebrate festive seasons, operators and the remaining 13 including Christmas/New Year, were freight operators. Lunar New Year, and Thai Songkran. AOT’s top priorities for 2013 “Innovation and technology have are to ensure that work related to formed a crucial part of our con- the expansion of Suvarnabhumi tinued effort to boost the quality of and Phuket airports progresses passenger service,” said Semson. on schedule. “These are of utmost 16 Common Use Self Service importance to us as we need to (CUSS) kiosks have been installed provide additional capacity for the at Suvarnabhumi to facilitate Kingdom’s two prime aviation hubs, check-in. Similarly, there are plans where traffic volumes are jumping. to install 16 additional automatic We are fully committed to getting passport readers. In the more imme- these expansion works completed diate future, AOT will introduce the as planned,” said Semson. Advanced Passenger Processing AOT is also striving to improve System (APPS) at Suvarnabhumi as Suvarnabhumi’s ranking in ACI’s part of a security upgrade. Airport Service Quality (ASQ) survey. AOT communicates with pas- It stood at number six in 2012 in the sengers via mobile applications and category of airports handling more social media. The Suvarnabhumi than 40 million passengers per year. Airport app offers real-time flight “We believe that Suvarnabhumi can timetables and information on amen- soon enter the top five in the ASQ ities available at the airport. Similar list,” concluded Semson. 12 ACI ASIA-PACIFIC AIRPORTS SPRING 2013 Hong Kong International Airport

HKIA currently has over 100 airlines operating to over 170 destinations, with Airport Authority Hong Kong still looking to increase that number as part of its Master Plan 2030.

HKIA’s third runway integral to future plans

Hong Kong economic growth continued to drive would be located parallel and to the choice to the two-runway scheme. International Airport’s traffic increases at HKIA. During north of the existing two, and would “Traffic volumes at HKIA have been 2012, the airport welcomed nine cost HK$86.2 billion (US$11bn). growing steadily, and in order to Master Plan 2030 new airlines and expanded its global There would also be major ancillary meet future air traffic growth, the air- is set to drastically network to around 170 destinations. construction required, including a port must enhance its capacity so as Traffic growth has continued into new terminal, roadworks and con- to maintain its status as an interna- alter the landscape 2013, with the latest available fig- course expansions. tional and regional aviation centre,” of an airport already ures showing that HKIA handled In March of this year, Airport said a spokesperson for Airport 9.3 million passengers in the first Authority Hong Kong received per- Authority Hong Kong. “The airport is capable of connecting two months of the year – a +3.8% mission from the government to now undergoing the planning phase passengers to half of increase on last year. Meanwhile, carry out the three-runway option. for expanding it into a three-runway the world’s population cargo handled rose by +3.6% to 73% of residents also preferred this system, which includes the statutory 582,000 tonnes. in less than five hours. HKIA has a strategic plan in place Callum Tennent to handle the forecast continued growth. The Airport Authority Hong spoke to Airport Kong initially identified two poten- Authority Hong Kong tial development options. The first to learn about its would see a comprehensive devel- opment of the existing infrastructure ambitious new plans. and facilities to increase HKIA’s annual capacity to a maximum of around 74 million passengers, Hong Kong International six million tonnes of cargo and Airport (HKIA) reported a strong 420,000 air traffic movements, at a traffic performance for 2012, with cost of HK$23.4 billion (US$3bn). an annual passenger record of 56.5 This would mean the airport would million, representing year-on-year continue to utilise its two existing growth of +4.7%. Cargo volume also runways to their maximum potential. rebounded in the last five months of The second option outlined the the year, resulting in a +2.2% rise construction of a third runway. This The all-new third runway is to be constructed to four million tonnes for 2012 as a would enable HKIA to accommodate running parallel to the existing two runways, with whole. Despite the challenging glo- forecast growth to 2030, maybe free space around the airport at a premium. bal economic environment, regional even beyond. The new runway Hong Kong International Airport

HKIA is continuing to improve its infrastructure. Within the past year, it has made enhancements to the airport WiFi and overhauled the baggage sorting system. Brighter Lines Save Lives.TM

TYPE I TYPE III

Environmental Impact Assessment highly environmentally friendly (EIA) process.” and aspires to be one of the first Sustainability and eco-aware- BEAM Plus Gold Standard certi- ness are high on the agenda. The fied buildings in Hong Kong. Its spokesperson explained: “HKIA over 35 ‘green’ initiatives cover Flex-O-Lite Type III is committed to be the ‘green- various aspects, ranging from 1.9 Index Airport Glass Beads... est’ airport in the world – the first the building’s site, materials, commitment of its kind worldwide. energy and water use to construc- Since the days when the air- tion methods,” commented the • Exceed FAA & ICAO recommendations port was designed and built, we spokesperson. • Are brighter initially and over time have devised and implemented These developments follow a numerous programmes to build recent enhancement to HKIA’s and operate a ‘green’ airport. An baggage handling system, which organisation-wide commitment comprised a key part of a HK$4.5 to corporate social responsibility billion (US$580m) capacity shapes our day-to-day operations enhancement project. In 2010/11, and long-term plans.” Airport Authority Hong Kong com- There is an airport-wide pledge pleted an upgrade of its baggage to cut carbon emissions by 25% handling and sorting system that per workload unit (defined as one increased its capacity from 8,000 passenger or 100kg of cargo) to 16,000 bags per hour. Started by 2015. There are also plans to in 2005/06, the upgrade included replace more than 100,000 lights the installation of 42 new verti- with LED lighting by the end of cal sorter and merge units and Improve pilot & vehicle visibility. 2014. Meanwhile, Airport Authority 20 new scanners that read radio Improve situational awareness. Hong Kong has announced that frequency identification (RFID) Improve airfield safety. all new saloon cars in the Airport baggage tags. 27 single-view Restricted Area (ARA) must be X-ray machines were replaced electric from mid-2013, and that with multi-view models. In the entire ARA saloon fleet must be 2011/12, Airport Authority Hong electric by 2017. Kong completed enhancements to the contingency computer Midfield and apron system for HKIA’s baggage sort- developments ing system. HKIA’s continued increasing traffic means it is implementing New route incentives improvements to enable it to han- Airport Authority Hong Kong is dle growth before the third runway already looking forward to the opening scheme is completed. The HK$12 of the third runway and the additional billion (US$1.5bn) Midfield and traffic it will allow for, with a scheme apron development projects are designed to incentivise new routes. underway and will enable HKIA “We welcome airlines to join and to handle traffic growth in the add new routes to and from HKIA. To medium-term. On completion support the addition of new destina- call: +1 314.239.9183 of these projects by the end of tions, we also have a New Destination email: [email protected] 2015, the airport will be able to Incentive Arrangement scheme, which handle an additional 10 million offers a 75% rebate on landing charges visit: www.flexolite.com passengers per year. “The Midfield for flights to a new destination for the Concourse is also designed to be first six months of operation and 25% 14 ACI ASIA-PACIFIC AIRPORTS SPRING 2013 Hong Kong International Airport g n i r p S

3 1 0 2 e u s s i

HKIA’s strong traffic growth of 2012 has continued into 2013. The latest available figures show that HKIA handled 9.3 million passengers in the first two months of the year – a +3.8% increase on last year.

during the next six months,” explained enhancing the passenger experience and Airport Ambassadors are also HKIA is an event partner of Future the spokesperson. “HKIA treats all on the ground, and strives to imple- equipped with tablet computers, ena- Travel Experience 2013, which takes airlines fairly and tries to facilitate their ment innovative technologies for the bling them to provide real-time flight, place in Hong Kong, May 7-9. The operation as much as possible for convenience of travellers. In 2012, hotel and other information to pas- event covers all aspects of enhanc- passenger benefits. We believe that Airport Authority Hong Kong intro- sengers. Meanwhile, the number of ing the passenger experience on the efficiency of an airport and market duced a mobile boarding pass service wireless access points was increased the ground. It promises to provide demand are the most essential consid- that allows passengers to receive an from 110 to 230 in 2011, enhancing real inspiration on innovative new erations for a carrier’s operation.” electronic boarding pass on their the system’s coverage area and data approaches, creating dialogue HKIA also has a strong focus on smartphone. Customer service staff transmission capacity. between all stakeholders. In partnership with: T church t s u p p l e m e n y’s recovery hris t C ew he ci erminal a symbol of Including interview with Jim Boult, Chief Executive, CIAL N t t CHRISTCHURCH AIRPORT

S p r i n g i s s u e 2 0 1 3 16 CHRISTchurch airport supplement spring 2013 Christchurch recovery

Christchurch International Airport’s Matthew Findlay, General Manager Aeronautical Business Development and Jim Boult, Chief Executive, explained to Ross Falconer the airport’s role in the recovery of the city, and also the importance of the Open Skies policy. New CHC terminal a ‘beacon’ of Christchurch recovery The completion of Christchurch International Airport’s new terminal is symbolic of the city’s re-birth, following the devastating earthquake of February 2011. It is the first major piece of infrastructure to open in the city since the earthquake, as Christchurch embarks on an estimated NZ$40 billion (US$33bn) rebuilding programme. Jim Boult, Chief Executive, and Matthew Findlay, General Manager Aeronautical Business Development, spoke to Ross Falconer, who travelled to Christchurch to see the developments first-hand.

The airport, and its NZ$237 we can do is continue to grow tour- million (US$200m) new terminal ism arrivals into this airport.” The exterior of the terminal can be lit in project, is enormously important to Christchurch International is the a wide range of colours to suit various themes. The terminal was lit green in the recovery of Christchurch. In the biggest centre of employment on March for St. Patrick’s Day. immediate aftermath of the earth- the South Island, with 6,000 peo- quake, the airport was operational ple working on the airport campus. for emergency services within 90 It also contributes 8.5% of the minutes and Boult explained that Canterbury region’s GDP. it was credited with saving around Throughput peaked at six million in 30 lives because of the ability to 2010. As a result of the earthquake get emergency personnel and and the global financial crisis, pas- rescue equipment in very quickly senger numbers have dropped to 5.5 and then evacuate the seriously million, but growth is expected in 2013. injured to hospitals elsewhere. “The “I think we probably went through the earthquake heightened just how low point in late-2012 and we’re start- important a piece of infrastructure ing to see some growth, particularly in like this is in a disaster and in the domestic numbers, which have been recovery from the disaster,” he said. excellent,” explained Boult. “We also realised the important role It is an encouraging trend given the airport will play in the economic the current shortage of accom- recovery of the city. The best thing modation in Christchurch, which Christchurch recovery CHRISTchurch airport supplement spring 2013 17

stands at 57% of the pre-earth- quake total, as well as the loss of the convention centre.

Open Skies Commenting on the airport’s tar- get markets, Findlay highlighted North America, China – particularly Beijing, Shanghai and Guangzhou – and South Korea, as well as better short-haul connections to Australia, particularly to Perth and Adelaide. “The other one would be to grow our Japanese connectivity – we have seasonal services and back before the global financial crisis really took hold we had year-round services, so getting back to that point is an objective,” he said. India is another key strategic mar- ket and the airport has appointed cricket legend Sir Richard Hadlee as its brand ambassador for the Indian The integrated terminal allows domestic and international passengers to be checked-in in the same market. “He’s recognisable in India processing hall; the check-in desks can be configured for either domestic or international check-in. – people take a second look when he walks past. Being a smaller airport in the global market, having some- forward-thinking enough about today significantly higher than they per year, which will accommodate one like Sir Richard is fantastic – he where capacity might be deployed, were prior to the AirAsia X service. demand to around 2020. “From the is a recognisable person who opens so we were left behind in respect of Boult added: “The AirAsia X airlines’ point of view it works well. doors for us,” explained Findlay. “There some of these agreements – and I departure had nothing to do with We have one set of check-in desks are opportunities at Christchurch for can think of India, Indonesia and the load factors, which exceeded 80%. and one baggage handling system, certain airlines and certain markets, Philippines. So we were very moti- It was more to do with the increas- all under one roof, which is very and India is certainly one of them.” vated to lobby the government when ing cost of jet fuel on a low-cost, cost-effective,” commented Boult. Last year, the New Zealand the Ministry of Transport began to long-haul service. I think the cost “It’s state-of-the-art and in our view, Ministry of Transport announced look at a new aviation policy in New of jet fuel went up by 30% from the for its size, is among the best in the an ‘Open Skies’ regime at Zealand. We lobbied very hard that time they started the service to the world. The feedback from airlines Christchurch, which will be in place we should be considered a spe- time they pulled out.” and passengers is very positive. I until 2017. The new policy gives cial case and be given the right to Christchurch is also looking to think it’s also been a very good sig- favourable consideration to airlines explore, with any airline, the opportu- capitalise on its position as the only nal to send to Christchurch, in that offering new services to and from nity to serve Christchurch, because widebody capable facility on the it’s the first major piece of infrastruc- Christchurch, and the airport views we were already at a disadvantage South Island, and one of only two in ture that’s been completed since this as a significant development in in getting airlines to fly here. It’s a New Zealand. the earthquake, so it’s a beacon of assisting with the recovery of the huge win for us and one which has the rebuild of the city going forward.” city and the region. “It is meaningful, sparked interest from some carriers.” Integrated Terminal Project The terminal development began because prior to that Christchurch Kuala Lumpur remains an interest- The new terminal, or Integrated in mid-2009 and was originally was often excluded from being a ing market, following the withdrawal Terminal Project, was completed in scheduled to be completed in mid- designated point in the air service of AirAsia X in March 2012. There March and sees domestic and inter- 2012, prior to the earthquakes. agreements that were being nego- has been a legacy effect in terms national passengers now check-in Remarkably, given the experiences tiated in the past,” said Findlay. of raising awareness of the South in the same place. It increases of the past two years, the project “Some of the agreements weren’t Island, with arrivals from Malaysia capacity to 10 million passengers has been completed on budget. Boult highlighted the ambience as a key feature of the new terminal. The airport has already won international awards for its arrivals experience – its innovative themed airbridges provid- ing a multi-sensory experience for passengers. The terminal lights up at night and the colour can be changed – it was lit up pink to recognise Breast Cancer Awareness Month last October, for example. “Visually it’s outstanding, and there are some very good technical features as well, including a NZ$15 million (US$12m) baggage handling system. It also has some good energy saving features,” explained Boult. Christchurch Airport is the gateway “We see a very exciting future to the South Island and visitors are in front of us. In fact, I suspect reminded of some of the tourism highlights along the walkway from the Christchurch is going to be the most Regional Lounge to regional aircraft. exciting place to be in Australasia in the next decade,” he concluded. 18 CHRISTchurch airport supplement spring 2013 Terminal development

New terminal an iconic building for Christchurch

Air New Zealand has a world-leading check-in process featuring self-service check-in, self-tagging and self bag drop, which has been incorporated into the new terminal.

Practical completion of the NZ$237 million (US$200m) Integrated Terminal Project occurred in March. The new terminal streamlines the airport’s passenger processing, delivering an integrated check-in hall and innovative baggage handling system. Geoff Eban, General Manager Terminal Development, Christchurch International Airport, outlined to Ross Falconer how the project was delivered.

Eban explained that the Adapting to new that we’re trying to make it as com- new terminal development is being technologies mon use as possible. We’ll see the viewed very positively by local resi- The integrated check-in hall check-in hall, for example, adapt over dents: “The city is undergoing a accommodates both domestic and time to accommodate these new major rebuild, which is in its very international services. The bag- technologies,” said Eban. early stages, and here at the airport gage handling system is also an The passenger experience was we have a new facility opening, so integrated system, which handles at the forefront of the airport’s think- it’s become something of an iconic both domestic and international ing. The new terminal is larger, with building in Christchurch.” bags, despite the different security more intuitive wayfinding and an The main challenge was con- requirements. “That really optimises enhanced retail and food & bever- structing an entirely new terminal the building, having one check-in age offering. building on the same site as the old hall and one baggage handling sys- An innovative feature of the terminal, which meant construction tem,” stated Eban. new terminal is the three ‘swing was undertaken in stages to ensure The keyword in the new terminal gates’, which allow airbridges to there was no disruption to normal development is flexibility. A funda- be allocated to either domestic or airport operations. “The outcome mental feature of the building is that international aircraft. For example, has been that we have had no major it can be adapted to accommodate an airline could arrive at the gate interruptions to services – all the new technologies as they come and disembark passengers into the airlines have continued operations online. The check-in technologies domestic part of the terminal, then unabated. We’re really pleased with are driven by the airlines and Air New switch over the gate so that it is con- the outcome in terms of that com- Zealand, in particular, has a world- nected to the international departure plexity,” commented Eban. leading check-in process featuring lounge for boarding. It facilitates a The other major challenge was, self-service check-in, self-tagging more efficient turnaround time for of course, the earthquakes of and self bag drop, which has been the airlines. Eban explained that September 2010 and February incorporated into the build. Eban concluded that the whole the integrated baggage 2011, which occurred halfway A proprietary system doesn’t make project is being widely seen as very handling system through construction. Neither the sense for those airlines that serve successful: “The building of it, the handles both domestic new terminal under construction, Christchurch less frequently. “We will staged construction, the handling and international bags, optimising the nor the old terminal under decon- be embarking on discussions with of the emergencies, and the finished efficiency of the new struction, were seriously damaged those airlines about a common use product – on budget – we’ve ticked terminal building. by the earthquakes. solution. It’s a feature of the building every box.” NEW ZEALAND’S GATEWAY TO EVERYTHING THE SOUTH ISLAND HAS TO OFFER OPEN SKIES

ACCESS NEW ZEALAND

• REGULATORY BARRIERS REMOVED • NEW FREQUENCIES • EQUAL RIGHTS FOR FOREIGN- OWNED CARRIERS The Government of New Zealand has given Christchurch (CHC) a new status that provides an open skies regime to exist for the next five years. Find out more contact: Matthew Findlay [email protected] DDI: +64 3 353 7808 20 CHRISTchurch airport supplement spring 2013 south island tourism Christchurch Reimagined

Christchurch & In the month following the months has simply not been enough. up 6%. He also sees significant February 2011 earthquake, interna- “Getting accommodation back is potential for increased tourist arriv- Canterbury Tourism tional visitor nights fell by 46%, and very important. It is particularly affect- als from Asia, notably China, India works closely with the the recovery in tourism numbers has ing group tours, as they want hotel and South Korea. airport on promoting been gradual. The earthquake dam- accommodation and we’ve gone Lonely Planet named age was centred on the CBD, and down from 38 hotels to 16,” com- Christchurch one of its top 10 cities tourism to the South the tourist activities throughout the mented Hunter. “Our biggest issue at to visit in 2013, which Hunter said Island. Tim Hunter, province of Canterbury – includ- the moment is not visitor attractions, has been very helpful. Christchurch ing the Kaikoura Whale Watch, as we have 85% of them operating, is bouncing back with energy and CEO, Christchurch & TranzAlpine Express to the west it’s not having enough beds during inventiveness, as evidenced by the Canterbury Tourism, coast, and marine experiences at that busy summer season.” Re:START shopping mall built out explained the impact Akaroa – were unaffected. Australia remains the number one of shipping containers, and the Gap The biggest constraint is the tourist market into Christchurch. Filler Charitable Trust, which is filling of the earthquakes on amount of accommodation that has Hunter explained that the diver- empty demolition sites with creative visitor numbers and how been lost. Just 57% of pre-earth- sity of the South Island appeals projects such as giant chess boards quake accommodation is currently to the Australian market, but visi- and an outdoor cinema powered the city is recovering. available, which in the peak summer tor numbers have fallen since the by people riding their bikes to cre- earthquakes. The Christchurch ate electricity for the projector and Reimagined campaign specifically sound system. targets Australian tourists, aiming Hunter is optimistic that Hunter explained that to show how the city has moved on Christchurch has a bright future: while 85% of tourist attractions are operating, and the creativity and excitement “The year after the earthquake was the biggest challenge is that is present there. The campaign particularly difficult, but I am excited the shortage of available was launched in September 2012 to see so much innovation and cre- accommodation, and Hunter explained that in the ativity taking place. The people of particularly in the peak summer period. September to November period, Christchurch really want to make it an tourist arrivals from Australia were even better city than it was before.”

The Christchurch and Canterbury region is diverse, featuring lush vineyards, mountains, glacial lakes and ‘South’: promoting the wild coastlines. South Island’s diversity

Christchurch The South project has been numbers as the number of hotel The Aoraki Mount Cook International Airport running since early-2012. Hawkey rooms increases and confidence Mackenzie region is works closely with the South returns,” explained Hawkey. situated in the centre of is the gateway to Island’s 12 regional tourism organi- Each region of the South Island the South Island. the South Island and sations, in a coordinated effort to offers its own special experience. last year launched a promote tourism. He said: “The This diversity includes stunning objective is to build a destination mountain ranges, beautiful lakes special project, known and to build the bed nights on the and rivers, winery tours, whale as ‘South’, highlighting South Island. It will hopefully encour- watching, majestic fiords and rolling age airlines to start new routes and countryside, and outdoor activities the importance of increase capacity at Christchurch.” for the more adventurous. the airport in New Australia is the number one tour- “Our core message is that there Zealand’s number one ist market, accounting for 48% of is amazing diversity on the South all arrivals, and there is also a par- Island – it has so much to offer and industry – tourism. ticular focus on attracting tourists is easy to get around. Whatever kind Dave Hawkey, from Asia. China is a key market, of traveller you are, there is some- and the Japanese market is recov- thing here for everyone. I think I’ve Manager – South, ering. “2013 is a year of recovery got one of the best products to sell explained the initiative. and we will start seeing better in the world,” he concluded. Sensory experience CHRISTchurch airport supplement spring 2013 21 Bringing the world South

To coincide with the opening highlighted the award-winning air of the new terminal, Christchurch bridges, which provide a sensory International Airport has refreshed experience. Passengers arriving its brand with the launch of a on international flights are ensured new logo. Emma Smith, Manager of a memorable first experience Marketing, explained that the look of the South Island. The walls of and feel of the logo has been the air bridges have been cov- modernised to complement the ered in specially commissioned new, modern terminal. The stra- photography, effectively drop- pline – ‘Bringing the world South’ ping passengers in the middle of – emphasises the airport’s core some of the South Island’s most role and strategic direction, and beautiful landscapes. The sensory aligns with the ‘South’ project to experience includes a soundtrack promote tourism. The green col- playing sounds from each environ- The airport’s award-winning air bridges provide international our scheme, meanwhile, reflects ment, as well as smells evocative passengers with a truly multi-sensory experience the airport’s commitment to sus- of each region. and a memorable welcome to the South Island. tainability and its status as the Smith also explained that a first carbon neutral airport in the video in the immigration area southern hemisphere. entertains travellers with scenic international visitors. reflect the Canterbury Plains. Christchurch International images of the South Island. At the Meanwhile, departing pas- Future plans include installing a Airport is focused on the passen- base of the arrivals ramp, there sengers are left with a lasting living wall in the domestic baggage ger experience and has created is a flow of pure artesian water, impression of the South Island, as reclaim area, which will feature an a real sense of place. Smith which is a truly unique element for the carpet concept is designed to image of Mount Cook.

(C) CIAL (C) CIAL (C) CIAL

(C) CIAL (C) CIAL (C) CIAL (C) CIAL

The Christchurch International Airport Integrated Terminal Project is one of the single largest projects of Hawkins Construction’s proud 67 year history.

Four years on and over 1.15 million man-hours later, we also congratulate our ARRIVAL TIME! staff and network of subcontractors, consultants and supply chain partners who have shown outstanding passion and dedication in helping us deliver this HAWKINS CONSTRUCTION CONGRATULATES magnificent, world class terminal building. CHRISTCHURCH INTERNATIONAL AIRPORT As a major construction milestone in the rebuilding of the Canterbury Region, LIMITED ON ITS FANTASTIC NEW TERMINAL we hope the people of Christchurch, and all those who come to visit the Garden BUILDING. City, get as much satisfaction from the new facility as we had building it.

WWW.HAWKINS.CO.NZ 22 CHRISTchurch airport supplement spring 2013 Hawkins Construction

Construction started in by Christchurch Airport and the late-June 2009 with a planned Hawkins construction teams,” said completion date of mid-May 2012. Senner. Following the earthquakes and the The Christchurch Airport team delay effects of dealing safely with facilitated many early meetings with Hawkins’ very large quantities of asbestos stakeholders to explain the con- during demolition of the old terminal, struction programme and feedback the completion date was amended from stakeholders was encour- to mid-March 2013, which has been aged. “Once the construction works achieved. The first key milestone started, meetings were maintained so was the opening of the new check-in that there were continuous updates key role in hall and integrated baggage handling for all involved. This also included, system, which has performed well at times, public notices prior to sig- since it went operational in late-April nificant changes in access routes or 2011. “Hawkins is immensely proud passenger routes,” explained Senner. of its involvement with the airport The baggage handling system delivering new redevelopment, and particularly with (BHS) was designed and built by the airport’s support to manage and Glidepath, a New Zealand based amend the construction programme company. Hawkins provided the through the myriad of earthquakes entire infrastructure necessary for to still achieve the overall project the BHS subcontractor to achieve its Christchurch completion as quickly as possible,” construction programme, testing and commented Senner. commissioning. The integrated terminal allows A particular area of innovation both domestic and international pas- in the design is the ability to use sengers to be checked-in in the same three of the air bridges as ‘swing processing hall. The check-in desks gates’, capable of being used as terminal can be configured for either domes- either domestic or international tic or international flights. Meanwhile, gates. “Whilst this seems simple in The redevelopment of Christchurch the innovative baggage handling concept, the amount of IT security International Airport is a significant system separates baggage by flight required to maintain an international and automatically X-rays bags as border is immense. There are just project, which is particularly important required. three gates involved, but in excess for the city as it begins the process As the new terminal was effec- of 100 access door configurations of rebuilding after the devastating tively built over the footprint of the old – all of which have to be tested terminal, the construction sequences and verified,” commented Senner. earthquake of February 2011. were pre-planned in order to mini- “Although a virtual model was used Hawkins Construction, as building mise disruption to normal airport to demonstrate the system, there operations. The staged programme is nothing like a full scale test and contractor, has had a vital role to allowed new operating systems to about three weeks were taken to play in delivering the state-of-the-art be commissioned and started before demonstrate, prove and train stake- new terminal. Ted Senner, Project the old were taken out of service. holders to the satisfaction of the “The planning issues were daunt- Border Agency. Those three weeks Director, Hawkins Construction, ing, but worked through methodically were time well spent.” offered his perspective on the project.

Hawkins Construction, as building contractor, has had a vital role to play in delivering the state-of-the-art new terminal at Christchurch International Airport. The staged programme allowed new operating systems to be commissioned and started before the old were taken out of service. Unisys IT & PASSENGER EXPERIENCE SPRING 2013 23

Beijing Capital International Airport partnered with Unisys in 2004 to develop its new Terminal 3. The terminal was designed to process the massive influx of passengers expected to arrive for the 2008 Beijing Olympic Games.

choose whether IT integration is on the organisation processes and managed as part of the overall busi- roles, and to develop the standard ness objectives via a master systems operating procedures for the Airport integrator, or is managed as a dis- Operations Control Centre. “Unisys creet contract supplier.” was responsible for testing the sys- Unisys supports Since the terminal was sched- tems against business scenarios to uled to open mere months before give DIAL the assurance that the the Olympics, BCIA faced the integrated systems could support challenge of incorporating the the airport’s operational require- new facility’s IT environment into ments,” said Chavali. airports ahead the airport’s infrastructure without Similarly, Unisys was the master affecting the performance of the integrator for the baggage reconcili- existing terminals. “Unisys used its ation system (BRS) implemented for 3D Blueprinting framework to align Board of Airlines Representatives the overall business strategy and New Zealand (BARNZ) represent- vision with the supporting busi- ing 13 international airlines that of major ness processes, IT applications serve Auckland, Christchurch, and infrastructure so that all facets Queenstown and Wellington air- of the development were synchro- ports. “This required integrating nised. A truly holistic approach to IT systems delivered by 26 sepa- IT integration is one which links all rate companies,” added Chavali. sporting events four layers to deliver a successful “Successful implementation ahead outcome. There is greater opportu- of the 2011 Rugby World Cup was nity for this approach when in the achieved by ensuring clear under- High-profile public events such as the Olympic role of master systems integrator,” standing of the scope of work and commented Chavali. “As a systems well defined agreements that were Games create non-negotiable deadlines for integrator, Unisys also used a Joint workable for all parties combined supporting infrastructure, including airports, in Responsibility Matrix to identify how with strong management and a the host nation. Sury Chavali, Partner for the various systems and processes detailed work plan.” interrelate and impact each other in Unisys is developing a new bag- Asia Pacific Airports Practice, Unisys, outlined order to manage the progress and gage reconciliation system. Key the company’s experiences with Beijing Capital timing between each contractor and new features of Unisys BRS 4.0 subcontractor.” include a mobile app to improve International Airport prior to the 2008 Olympics A phased approach was adopted the passenger’s experience by and Delhi International Airport ahead of the to ensure a smooth transition for the providing real-time relevant infor- 2010 Commonwealth Games. airport. During phase one, BCIA main- mation about their bags. New tained operations in Terminals 1 and analysis tools provide a compre- 2 while core systems and the role of hensive view of all incoming flights Airport Operations Database (AODB) and their baggage load arriving at Large-scale invest- terminal. “In just 30 months from were transitioned to Terminal 3. Then, the airport, for a given airline to ments must, of course, contract to completion, the volume phase two called for the progressive give ground handlers insight into meet future needs, in and complexity of traffic the airport migration of airlines from Terminals 1 staff statistics, demand peaks and addition to supporting could handle was dramatically and 2 to Terminal 3. the number of bags to be loaded specific major public events. While increased as a result of the airport’s or unloaded, to help schedule the the development of Beijing Capital physical and IT infrastructure,” Master systems integrator appropriate number of people to International Airport (BCIA) was explained Chavali. “Opening a new As master systems integrator process the bags on arrival. The driven by the deadline of the airport, or redeveloping an existing on the Delhi International Airport BRS also displays colour coded Olympics, it also needed to accom- one, is a challenging balancing act (DIAL) project, Unisys integrated indicators showing performance modate the forecast increase in of physical and technological IT systems delivered by 12 sepa- against agreed service levels, demand. In 2004, BCIA partnered requirements to synchronise opera- rate companies. Unisys leveraged such as how quickly bags have with Unisys to develop its third tions. Developers also need to its expertise to advise the airport been processed.

ARINC IT & PASSENGER EXPERIENCE SPRING 2013 25

Mike DiGeorge was appointed Managing Director of ARINC’s Asia Pacific Division, based in Singapore, in January of this year, bringing with him a wealth of industry experience. He shared his vision for ARINC’s development in the Asia Pacific region with Ross Falconer. ARINC delivering innovation and exceptional customer service

Asia Pacific is a key and boarding pass information, and traffic and provide passengers with strategic market for incorporates new initiatives in airport a smooth travel experience. ARINC ARINC, and technology. VeriPax reads boarding installed 200 passenger check-in DiGeorge’s extensive passes using 2D barcode scanners, and departure workstations, along- international experience will help automatically screens passengers side 40 common-use self-service lead the company’s continued against airline host systems in real kiosks. Its vMUSE system was also growth plans in the region. His time, determines clearance, and implemented, enabling international focus is on growing ARINC’s busi- provides alerts to agents when airlines to share multiple check- ness and solution infrastructure in necessary. “Passengers without in counters. Meanwhile, BagLink Asia Pacific, enhancing customer baggage can go straight to security – ARINC’s baggage messaging service and support throughout its – it speeds up the passenger pro- system – provides an interface multiple business lines, including cess,” said DiGeorge. “Eliminating between airline host computers aviation communications, network- queues is key to the passenger and the airport’s baggage sortation ing, airport operations and security. experience, and this is in line with system, increasing operational effi- “We will continue to focus on our the Fast Travel initiative.” ciency and reliability. customers and business partners Another important project for ARINC is present at most of the whilst investing in resources to ARINC was undertaken at Tokyo’s major airports in Asia Pacific and Mike DiGeorge was expand into new markets and appointed Managing Haneda International Airport. The clearly views the dynamic region as develop innovative solutions for the Director of ARINC’s Asia airport opened its new interna- a key strategic growth market. “Our industry,” he commented. Pacific Division in January tional terminal in October 2010, priorities are always exceptional DiGeorge describes Asia Pacific of this year. His focus is on and ARINC was selected to deploy customer service – to exceed cus- growing ARINC’s business as a vibrant, growing region. ARINC and solution infrastructure passenger processing and bag- tomer expectations by providing the started its Asia Pacific Division in 2003 in Asia Pacific. gage messaging systems to assist best products and services,” con- and it has since grown to more than Tokyo Haneda in handling increased cluded DiGeorge. 100 staff present across the region. “We see the region as a growth engine for the company,” added DiGeorge. Last November, Central Japan International Airport (Centrair) awarded a contract to ARINC for the maintenance of passenger and check-in systems at the airport. The technologies being deployed include ARINC’s vMUSE com- mon use system for check-in and departure, and BagLink baggage messaging technology. The solu- tions are designed to simplify and automate Centrair’s passenger pro- cesses, while also providing cost efficiencies for the airport. Meanwhile, DiGeorge explained that ARINC’s Passenger Reconciliation System, VeriPax, is installed at Singapore Changi Airport and is being used by both Singapore Airlines and Cathay Pacific. VeriPax is designed ARINC was selected to deploy to optimise passenger flow at passenger processing and baggage messaging in Tokyo Haneda’s security checkpoints by comple- international terminal, which menting existing manual processes. opened in October 2010. It enables the verification of flight 26 IT & PASSENGER EXPERIENCE SPRING 2013 SITA Flying into the Future

Each year, SITA pub- SITA’s report highlights four major boarding gates using their NFC- lishes the results of trends that will shape the future of enabled phones. four industry research global air travel: initiatives, tracking • Customer services will become technology trends in the air trans- • The way passengers buy travel more mobile and social. By 2015, port industry, and combining the will change. By 2015, both air- nine out of 10 airlines and air- perspectives of airports, airlines and lines and airports expect the ports will provide flight updates passengers. In 2013, for the first web and the mobile phone to using smartphone apps. The time, SITA has combined the find- be the top two sales channels. industry is also exploring apps to ings of its research initiatives into Passengers are asking for a more improve the customer experience. one report: Flying into the Future. personalised buying experience, At Japan’s Narita Airport, roaming The report indicates that, by and the industry is responding. service employees personalise 2015, the way we travel will change the customer experience by using significantly, fuelled by innovation • Passengers will take more con- iPads to provide airport, flight and in IT. The industry will see a major trol. By 2015, 90% of airlines will hotel information to passengers. transformation in the way passen- offer mobile check-in – up from gers buy travel services and use 50% today. Passengers will use • By 2015, more than 80% of self-service along their journey. 2D boarding passes or contact- airports and airlines will invest Pickford added: “Passenger Nigel Pickford, Director Market less technology such as Near in business intelligence (BI) needs and preferences are chang- Insight, SITA, said: “Information Field Communications (NFC) on solutions. Most will focus on ing. Today’s passengers want more technology has already had a major their phones, at different stages improving customer service and control throughout their journey. influence on air travel. And with the of their journey. Japan Airlines’ satisfaction, often through per- They expect transformation in both number of global travellers expected Touch & Go Android is one exam- sonalised services. the kinds of services airlines and to double by 2030, it will continue to ple of an app, which will allow airports offer, and the way they com- lead the way for the industry.” passengers to pass through municate with them.” Erbil International Airport airport development & sustainability SPRING 2013 27

Erbil’s new airport took over the airfield operations of the previous terminal in In 2012, nearly 950,000 passengers used Erbil’s September 2010, and since its new international airport opening has experienced unexpect- – a +53% rise on the edly rapid levels of growth, which previous year, while saw the airport’s passenger traffic cargo tonnage also grew dramatically, with a +54% escalate to almost 950,000 in 2012 increase to just under – a +53% rise on the previous year. 28,000 tonnes per year. Increasing numbers on an unfore- seen scale have seen the airport edge very near to its three million- passenger capacity, and has placed it four years ahead of its master plan, which forecasted throughput of just over 600,000 for last year. With the surge in passenger num- bers showing no sign of slowing, the airport’s priority is developing a well-mediated strategy to determine Unexpected growth puts the most efficient way to increase the airport’s passenger capacity. Faiq said: “EIA, working with the Kurdistan Regional Government, will be seeking shortly to invite pro- Erbil four years ahead posals in response to a brief for an updated master plan. We have vari- ous options we can take in terms of either extending the terminal, or re-configuring the existing termi- of master plan nal, but any plans for change need to be informed by more up-to-date The opening of the new Erbil International Airport in 2010 marked the passenger studies – we need fresh insight in order to invest wisely.” beginning of a bountiful new era of aviation in the Kurdistan region. One of the fastest growing airports in the Middle East, Erbil is experiencing New airlines Civilian aviation has only been an passenger traffic that is escalating at an unprecedented rate, and is now industry in Kurdistan since 2003, handling hundreds of thousands more passengers a year than its master and the thriving Kurdish economy plan predicted. With its booming throughput accelerating the airport’s has prompted proliferating demand for air services to and from the plans for further construction, Airport Director Talar Faiq explained the region, which is swiftly growing, development strategy to Amy Hanna. with numbers of business and lei- sure – and other categories of traveller such as pilgrim passengers Airport was awarded the ‘Best dramatically; with +54% year-on- Long-term projects – all increasing. “Predicting growth Emerging Market Airport’ prize at year growth meaning it handled At present the airport’s focus is is a challenge in this part of the the Emerging Markets Airport Show nearly 28,000 tonnes in 2012 – on enhancing services for its busi- world. Not least because we – EIA, in Dubai earlier this year. Faiq said: and the rise of its freight operations ness class passengers, as well or indeed the Kurdistan Regional “The award was a vote of confidence is expected to continue. The need as driving commercial revenues Government, have no control over in what we are trying to achieve in for imported goods in Erbil is mul- by upgrading its retail offer and slots,” explained Faiq. “Decisions to Kurdistan. We have started from tiplying, while the modernisation of strengthening its food & beverage allow airlines to fly to Erbil are taken scratch, not only in terms of the Kurdish agriculture is expected to choices. “Other improvements at a federal level, by the Civil $365 million investment, but also, enhance its export market, and at will include a WiFi facility – a Aviation Authority (ICAA). There is and vitally, in building a ‘know-how’ the end of last year the US Federal standard in most airports, so we no open skies policy in Iraq, and infrastructure to ensure we can run Aviation Authority lifted its ban on are catching up,” added Faiq. “EIA new routes are dependent on exist- our airport in a safe, secure and effi- commercial aircraft from the US fly- wishes, too, to build the behind ing or new bi-lateral arrangements cient way. The airport’s growth is a ing into Kurdistan, soon increasing the scenes infrastructure in the between and the country response to the growing Kurdish the demands on Erbil’s cargo serv- form of its human capital through concerned. We had five new airlines economy, and we must meet the ices from the international oil and training and effective processes arrive last year, Emirates, Qatar, challenges that such growth brings. gas industry. and procedures. Also, an airport Gulf, Mahan and Air Arabia, and a But the airport is still relatively small, The airport is about to embark on hotel is part of a range of long- new route from Turkish Airlines.” in international terms, and it is our a major forecasting process of future term projects at EIA, alongside In March, Fly and ATA job to grow it as much as we can cargo volumes, which will serve as this you might include offices, also launched with services to Urmia influence that, and provide passen- the foundation for plans to expand its a cargo village, a possible free- in and in Georgia, while gers with a good experience. We freight facilities. “The existing master trade zone, retail and leisure Borajet Turkey is to launch a serv- hope to win more awards because if plan identifies significant opportunities facilities on the significant land- ice between Van and Erbil, and it is we do, it shows to the aviation com- for Erbil as a cargo destination, not just bank at the airport. It is all for the expected that Georgian Airlines will munity and others that we are doing for the north of Iraq but for the whole future, but as they say, ‘Rome was launch soon too. our jobs well.” country. We must invest to ensure we not built in a day’, and EIA must In addition to its passenger han- The airport’s management are a facilitator for growth, and not a look and plan over the next 20 dling success, Erbil International of cargo has also increased barrier to it,” Faiq commented. years to fulfil its potential.” 28 COMMERCIAL & RETAIL SPRING 2013 China travel retail

Chandeliers resembling Chinese lanterns create a sense of place for shoppers in Xi’an Xianyang’s commercially focused Terminal 3. Eight of the fixtures brighten the retail area – a lucky number in Chinese culture.

Infrastructure developments in China include plans to open 70 new airports across the country by 2015, and the past year has seen projects such as the Travel retail opening of the new Kunming Changshui International Airport and commercially-focused terminals at Xi’an Xianyang and Chengdu Shuangliu. Expansion is also underway at airports such as Chongqing transformation Jiangbei, Guangzhou Baiyun and Urumqi Diwopu, all contributing to China’s increasingly secure position as an unstoppable travel retail power. Amy Hanna reports on the most important developments taking in China place at China’s airports.

The Chinese con- Xi’an Xianyang’s new retail- extent before construction of the Beijing’s focus on sumer has fast centric Terminal 3 terminal had even been completed. local goods become the driving Following last year’s major Xi’an Xianyang’s retail offer cen- For several years, Beijing Capital force behind an unmis- expansion, which increased Xi’an tres on high-end, international International Airport’s strategy has takeable transformation in domestic Xianyang International Airport’s brands, and at the end of last centred on generating innovative and international travel retail. With capacity to 31 million passengers year, leading distributor LS travel solutions throughout its business, the increasing mobility of China’s per year, the busiest airport in north- retail China introduced four high- and its commercial operations and 1.3 billion – and their escalating pro- west China spent many months fashion boutiques: Hugo Boss, non-aeronautical activities are at pensity for airport spending developing its optimised retail expe- Coach, Salvatore Ferragamo, the very heart of its development. – Chinese passengers are at the rience, which blends international and Kent & Curwen, which were A renewed focus on regional goods centre of growth all across the luxury with the essence of its culture- opened in the first of the air- led to the opening of Beijing Gifts industry, as distributors the world rich location in China’s ‘eternal city’. port’s two-phased approach to in December last year. The spe- over envisage ever more high-end Xi’an Xianyang opened its new, retail development. The second cialist gift shop stocking Chinese retail offerings for a nation of travel- commercially-focused Terminal 3 in phase will be initiated as passen- produce was developed in col- lers infatuated with luxury March 2012, and with it initiated a ger numbers grow to fill the new laboration with the Beijing Tourism and exclusivity at the cutting-edge of series of duty paid innovations con- terminal’s capacity, and will see Association to promote China’s the airport retail market. ceived under a heavily researched the introduction of an even wider culture and traditional Chinese In mainland China airports are evolv- retail strategy, which aimed to trans- variety of product categories. souvenirs and handicrafts. ing to focus on the consumer, and form the second-tier Chinese airport Enhancement of the airport’s In November last year, a new developments countrywide have into a shopping complex that delivers Terminal 3 retail offer over the 220sqm duty free shop was opened capitalised on travel retail opportuni- on an international scale. According next few years will see the intro- in its Terminal 2 International Arrivals ties to become serious competitors to Chief Operations Officer duction of a second row of luxury zone, increasing the arrivals duty of downtown multiplexes, and gen- Wolfgang Weil, it was the first air- boutiques, while there are also free area to more than 350sqm. erate a shopping experience that port in China to plan the impact of plans to transform the offering in The store – operated by Sunrise rivals any in the industry. its commercial areas to such an Xi’an’s Terminal 2. Duty Free – has strengthened China travel retail COMMERCIAL & RETAIL SPRING 2013 29

the product selection in BCIA’s completed in 2016, and enhance- In July last year, Haikou Meilan which will see the construc- most popular categories of liquor, ment of its commercial operations is augmented its comprehensive, tion of a terminal and a runway tobacco, perfumes and cosmetics. central to the airport’s development. high-end shopping experience – increasing passenger capac- At present the airport is close to The airport’s current retail offer is with the opening of five interna- ity to 45 million passengers by completing final preparations for the a mixture of high-end international tional luxury boutiques – Coach, 2020 – and with consistent opening of its Terminal 3-D, which brands, including Ermenegildo Salvatore Ferragamo, Emporio double-digit growth in traffic, oper- will commence operations later this Zegna, Burberry, Salvatore Armani, Burberry and Tod. The ations at the airport are booming. year. The development will vastly Ferragamo, Dunhill and Swarovski, airport also opened the larg- Chongqing’s non-aeronautical increase commercial areas and alongside local products that est watch store in any Asian activities are also flourishing, as facilitate the introduction of a range embody the history and culture of airport, featuring products from it invites bidding for retail areas of new brands and stores. BCIA southern China, selling food, alco- brands including Chopard, in its new commercial-orien- has also renovated retail locations in hol and spices. Zenith, Omega, Longines, tated Terminal 3. The opening of Terminal 2, generating an enhanced TAG Heuer and Mont Blanc. In 11 new shops and a new food shopping environment that has Hainan’s duty free November, three new product cat- & beverage area last year are received enthusiastic feedback shopping paradise egories were approved for duty the latest developments in the from passengers. Hainan – a tropical island free sale at the airport – toys, airport’s retail modernisation, located at the southern tip of China beauty and healthcare equip- which was initiated in 2007. Duty free expansion at – was, importantly, awarded off- ment, and table and kitchenware. Over 120 retail stores and 120 Guangzhou Baiyun shore duty free status in 2011, as During last year’s high season for food & beverage outlets occupy China’s second busiest airport part of the Chinese Government’s tourists, Haikou Meilan officially 13,000sqm of space across Guangzhou Baiyun has a clearly policy to boost the region’s sta- began its ‘airport shopping tour’ Chongqing Jiangbei’s two exist- defined retail strategy: to establish tus as a principle destination for project, allowing groups of visi- ing terminals, and the introduction itself as an influential commercial Chinese tourists. This means that tors to make use of its one-stop of luxury brands, such as Dunhill, contender in China’s duty free mar- visitors from mainland China can shopping emporium, and make Swatch Group and Tumi, has ket. The airport is in the process of purchase duty free items during the most of the government’s pref- resulted in significant growth in appealing to the government for their time on the island, and since erential tax policies in Hainan’s commercial revenues, which have permission to open duty free shop- the policy’s introduction, Haikou commercial paradise. increased by five times in the past ping facilities in its Arrivals area. Meilan Airport has enriched its five years. Since 2007, Chongqing Currently, Guangzhou Baiyun offer and developed its product Chongqing Jiangbei’s Jiangbei has also focused on is embarking on the construc- categories in accordance with luxury brands building its own commercial brand, tion of a second terminal that will consumer research and increas- A major expansion is underway Airmall, which emphasises a com- increase capacity to 75 million when ing demand for variety and luxury. at Chongqing Jiangbei Airport, bination of luxury and local goods.

Thailand analysis NETWORK PLANNING & ROUTE DEVELOPMENT SPRING 2013 31

Although not usually mentioned as one of the world’s fast-grow- ing economies, if airport traffic is any indication, Thailand is currently one of Asia’s fastest-growing markets. According to traffic data from Airports of Thailand, which operates six of the nation’s biggest airports accounting for around 90% of all air traffic, pas- senger numbers have risen by 14% in each of the last two years. In 2012, the six airports (Bangkok Suvarnabhumi, Bangkok Don Mueang, Phuket, Chiang Mai, Hat Yai and Chiang Rai) handled just over 76 million passengers in total, up from 54 million in 2009. The two Bangkok airports account for just over three-quarters of this traffic, with Bangkok’s Suvarnabhumi air- port alone handling 53 million passengers in 2012, making it the fifth busiest airport in Asia (after Source: AOT Beijing, Tokyo Haneda, Jakarta, and Hong Kong), and the 14th busiest in the world. It improved its world rank- ing by two places last year, passing and Madrid, as passen- ger numbers grew by just over 10%. When Suvarnabhumi opened in September 2006 it was envisaged that the old international airport (Don Mueang) would close to commercial Thai traffic growing operations. However, some airlines campaigned for the more conven- ient, closer to downtown, airport to remain open. In March 2007 the airport re-opened for some domes- at 15 per annum tic flights. The extreme flooding that % occurred in Bangkok in November 2011 resulted in the closure of the By Ralph Anker, Chief Analyst, anna.aero airport for several months, before services resumed in March 2012.

LCCs return to Don Mueang for 2013 With traffic growing rapidly, and beyond the designed capacity, at Suvarnabhumi, it was decided by the government that all LCCs, charter operations and ‘non-hub’ flights should revert back to Don Mueang starting in October 2012. As a result Suvarnabhumi’s traffic, which had been growing at over 12% for the first nine months of the year, fell by 3% in October, and is down 10% in the first two months of 2013. The impact of the floods in November 2011 can clearly be seen in Suvarnabhumi’s traffic figures for that month. In contrast, demand at Don Mueang, which was averaging around 400,000 passengers per month during the third quarter of 2012, has since then trebled to be between 1.1 and 1.3 million passen- Source: AOT gers per month. As a result the six Airports of Thailand facilities have 32 NETWORK PLANNING & ROUTE DEVELOPMENT SPRING 2013 Thailand analysis

reported growth of just under 16% in the first two months of 2013, sug- gesting that the impressive growth achieved in 2011 and 2012, is set to continue for a while yet.

So who is responsible for the growth? Closer inspection of OAG sched- ule data for all Thai airports for the first week in August 2012, and the corresponding week in 2010, reveals which airlines have been responsible for the impressive growth in recent years. While the national carrier Thai Airways has seen modest capacity growth of just 3% during the period, LCCs have grown much more rapidly. Thailand’s second biggest airline, Thai AirAsia, has seen capacity growth of 35% during the same period, while its parent company in Malaysia, AirAsia, saw capacity growth of over 40%. The fastest-growing airline in Source: OAG Max Online for w/c 2 August 2010 and w/c 6 August 2012. Thailand has been Nok Air, an LCC in which Thai Airways has a signifi- cant share, which has more than increased its Bangkok service from Suvarnabhumi during 2013. So far planned to operate these services doubled its weekly seat capacity two to three daily flights while also this year new daily services have from Oslo and Stockholm with its and established itself (along with using a bigger aircraft, while China been started to Ho Chi Minh City new 787s, but in case the aircraft its regional partner Nok Mini) as the Southern added new non-stop (by VietJet Air in February), Phnom are still grounded Norwegian has country’s third biggest carrier, over- flights to Bangkok from Changsha, Penh (by Cambodia Angkor Air in a back-up plan which will see the taking in 2012. Wuhan and Zhengzhou. February), Shanghai (by Juneyao flights operated on its behalf by Nok Air was formed in July 2004 Airlines in January) and Taipei HiFly, a Portuguese carrier, using and now operates a fleet of 20 737- Bangkok to play key role in Taoyuan (by TransAsia Airways in A340-300s. Hopefully Norwegian’s 800s and two ATR 72s, while Nok Norwegian’s long-haul plans March). 787s, which are expected to be Mini has a fleet of five Saab 340s. The government’s decision to In June the airport expects to based in Thailand with local-based It operates an extensive domestic redirect LCC traffic to Don Mueang welcome the first long-haul flights crews to keep costs down, will take network primarily from Don Mueang, has encouraged several non-LCC operated by Europe’s third largest over these routes before the end of although it has dabbled unsuc- airlines to launch new routes at LCC, Norwegian. The airline had the year. cessfully with international flights in the past. Regional carrier Bangkok Airways also reported capacity growth between 2010 and 2012 of almost 30%. Its domestic network of 10 routes is dominated, at least in the summer months, by its more than 20 daily flights to the resort island of Koh Samui, which represents 40% of the airline’s capacity. Koh Samui airport, the country’s sixth busiest, saw passenger numbers grow by 25% to 1.86 million pas- sengers in 2012. It was opened in 1989, and was built and is still owned by Bangkok Airways. Thai Airways only began serving the air- port in February 2008. Unlike Nok Air, Bangkok Airways also serves a number of international destinations in Bangladesh, Cambodia, China, India, Malaysia and Singapore. It operates a fleet of 13 A320- series aircraft, and eight ATR 72s which are primarily used on its domestic routes. With traffic growing rapidly, and beyond the Other airlines that added sig- designed capacity, at Suvarnabhumi, it was decided nificant capacity at Thai airports by the government that all LCCs, charter operations between August 2010 and August and ‘non-hub’ flights should revert back to Don Mueang starting in October 2012. 2012 include Etihad (+93%) and China Southern (+77%). Etihad 34 ACI ASIA-PACIFIC AIRPORTS SPRING 2013 WBP NEWS

ACI World Business Partner News WBP PROFILES

Independent Consulting The Airports Authority Independent Consulting supports of India (AAI) announced that SITA airports, Air Navigation Service – the global IT provider for the AAI Partners With SITA To Providers (ANSPs), airlines and the air transport industry – has been ATC industry by providing opera- selected to equip 25 airports with its tional and technical expertise by common-use passenger processing Improve Passenger Experience freelance consultants from around system (CUPPS) to improve the air- the world. It has three main busi- port experience for tens of millions ness units: of passengers. This announcement At 25 Indian Airports follows the successful implementa- • Under Independent Academy it tion of SITA’s passenger systems at modernisation plan by AAI. In total, check-in, boarding and new self- develops courseware and sup- another 13 AAI airports, which was 38 airports managed by AAI will service facilities thanks to SITA’s port with instructors for ATC, part of the first phase of an airports now enjoy the benefits of improved advanced technology. airports and aviation academies around the world.

• Under Independent Services it provides regulatory support, pro- curement support, airspace design, Samsung C&T and Lusail Open Safety electrical fault finding and more. • Under Independent Aviation Orientation & Training Centre Efficiency its team will work together with the aviation partner(s) to identify gaps and Samsung C&T, together Development Company (LREDC), holds the potential to empower areas of enhancement, to max- with Qatar’s largest Greenfield opened a ground-breaking Safety thousands of workers at the 38 sq imise operational throughput with developer, Lusail Real Estate Orientation & Training Centre that km Lusail City. minimum cost and high return e.g. Airport CDM.

Independent Consulting has been involved in various projects for cus- tomers such as EUROCONTROL, Dubai Air Navigation Services, Double gold for Intersystems in China AEROTHAI, DCA Malaysia and CAD Hong Kong. Most recently For its delivery of the Flight Up against a raft of other suppliers for Outstanding Work on the FIDS Independent was awarded a project Information Display System (FIDS) across the delivery of the entire airport development. to support Gatwick Airport with at Kunming Changshui International build, Intersystems proudly accepted The project passed Final Acceptance Aviation Efficiency and CDM exper- Airport, the YunNan province gov- the Gold Award for Best Contractor on 26 December 2012 and, based on tise to the A-CDM55 project. ernment presented the Fujitsu Team. In addition to this prestigious customer satisfaction levels, resulted Frontech/Intersystems team with award, Intersystems’ Engineer Fred in Intersystems being awarded a 24/7 not one, but two, prestigious awards Fu was also singled out and hon- on-site service contract extension for Airbiz for outstanding service. oured with an individual Gold Award three years. Airbiz specialises in international aviation consultancy. Its clients include airport owners, operators, investors, airlines, government agen- cies and other aviation stakeholders. The Airbiz team consists of airport HACTL handles its largest-ever horse charter and terminal planners, business analysts, aviation marketing special- Hong Kong Air Cargo ists, project facilitators, simulation Terminals Limited (HACTL) has han- experts and creative strategists. dled the largest horse shipment on Team members are renowned for a single flight in its 37-year history. lateral thinking resulting in innova- The shipment of 63 show-jump- tive and cost effective outcomes. ers, which touched down on 24 The Airbiz team has accumulated February, was flown in from Liege over 30 years’ experience in the as arranged by Lufthansa Cargo aviation industry and has success- on a B747 chartered freighter to fully completed over 2,000 projects take part in the first Longines Hong in 50 countries, on five continents. Kong Masters at AsiaWorld-Expo – Hong Kong’s first international show jumping event and the only five- The horses were transferred in their air stalls to the HACTL’s For more information on Livestock Handling Centre, where they negotiated a gently- ACI Asia-Pacific’s BPW star accredited competition on the sloping ramp – essential to prevent leg injuries - onto waiting air- programme, please contact equestrian calendar to take place in conditioned horse-boxes arranged by Hong Kong Jockey Club. [email protected] Asia – from 28 February to 2 March.

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