Keeping in Touch Issue 25 - April 2019
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Providing services across Bedfordshire, Cambridgeshire, Luton, Norfolk, Peterborough and Suffolk Keeping in Touch Issue 25 - April 2019 Meet our award-winning nurses - page 4! Also inside this edition: Page 4 Page 8 Page 10 www.cambscommunityservices.nhs.uk Page 2 - Keeping in Touch Welcome to the latest edition of Keeping in Touch I am proud to share with you highlights from some of the innovation and service redesign programmes taking place across the Trust. 2019/20 is going to be another exciting and challenging year. I look forward With the publication of the NHS to working with our fantastic staff and Long Term Plan there is no better partners to deliver our aspirations for time to highlight the importance of the future. community-based services, providing great outcomes for local residents and Matthew Winn, Chief Executive supporting the sustainability of our Email: [email protected] NHS. INSIDE 3. Bedfordshire's Brilliant Baby Friendly Team goes Mobile 3. Local Health and Support Services Reach Out Page 4 To contact the Trust’s local 4. Double Win for Nursing Team Patient Advice and Liaison 4. Rapid Response System goes from Service: Strength to Strength Telephone: 0300 131 1000 4. Audiology Team's Commitment Improves Email: [email protected] Service for Families 5. Luton Pioneers Partnership Working for FREEPOST Older People CCS LUT PATIENT EXPERIENCE 5. Newborn Hearing Screening Team Attends Page 6 Relaunch of Maternity Unit 5. Young People can now ChatHealth with Luton's School Nursing Team 6. Outstanding Staff Survey Results 6. Improvements at North Cambs Hospital Find us on Twitter: 7. Round-up of CCS Awards @CCS_NHST 8. #NorfolkCan and Leading Healthcare Page 8 Awards Find us on Facebook: 8. Six Months of JustOneNorfolk.nhs.uk @cambridgeshirecommuni- tyservicesNHSTrust 9. Duty Desk Merger and HCP Forward View 9. EHW Anniversary 10. HIV Patient Receives 'Outstanding Care' Find us on Instagram: @CCS_NHST 10. iCaSH Bedfordshire 11. Using Evidence to Transform Services Page 11 11. Stella's Proof Physio Can Help Build Website: Strength at Any Age www.cambscommunity services.nhs.uk 12. Creative Sessions for those with Communication Difficulties Shortlisted for Award 12. Minor Oral Surgery Expansion Cambridgeshire Community Services NHS Trust providing services across Bedfordshire, Cambridgeshire, Luton, Norfolk, Peterborough and Suffolk Bedfordshire’s Brilliant Baby Friendly Team goes Mobile Bedfordshire’s Baby Friendly Team, which supports standards established. It was clear to the assessment team new mothers with breastfeeding across the region, that pregnant women and new mothers receive a very high is taking an innovative step forward to increase the standard of care.” impact of its work. The team has worked with local entrepreneur Rosamund McFadden to rollout the Feedback has painted a similar picture, with an impressive Breastfeeding Hub mobile application for parents in 96% of mothers reporting they were very happy with the Bedfordshire. care provided. One happy mother even rated the service off the scale, saying: “I'd give the service 11/10 and I'm really The app has two elements: an information hub, and an hard to please!” interactive map of breastfeeding-friendly venues, which allows parents to rate and recommend particular venues for If you’d like to start using the breastfeeding hub app, it’s breastfeeding. Information included is in line with Unicef's available in the app store on your mobile or for Android here Baby Friendly Initiative standards and includes photos, or iPhone here. video clips and signposting to external articles and local and national breastfeeding support. You can find out more about the Baby Friendly Team’s work here http://www.cambscommunityservices.nhs.uk/what-we- Sarah Pickford, Practice Development Lead, said: “This is do/bedfordshire-services/baby-friendly-team---supporting- a really exciting time for our Baby Friendly Team. Whether infant-feeding. on Facebook, our website or this fantastic new app, we’re making sure that accurate information and details of how to get support are easy to find and available wherever mums might need it. It’s an important part of doing our best to support parents to help their babies thrive.” This is just one strand of the Baby Friendly Team’s ongoing efforts to improve its service and support breastfeeding across Bedfordshire. In December, the team received positive feedback when it was revalidated by Unicef's Baby Friendly Initiative. Anne Woods, Unicef assessor, said: “Staff are commended for their work to maintain the Local Health and Support Services Reach Out Paediatric health services and local support groups and reassuring to know there is support for them and came together for a service meet and greet in March, appreciated the opportunity to meet face-to-face. with around 10 stall holders and 50 parents and professionals in attendance. “It has been a genuine team effort and I am so pleased both parents and professionals have found this event worthwhile. The event was the brainchild of Caroline Lewis, I have spoken to the services and we continue to be Neurodevelopmental Disorders Specialist Nurse. Speaking enthusiastic and committed to working together to provide after the event, Caroline said: "The aspiration of holding this the best advice and support we can to the children and their event was to provide parents with an opportunity to meet families. We will all meet again soon to discuss the planning the services that are available, face-to-face, in one place. of future events.” Since I started this post in January 2018, parents have said that they wanted to find out about services but did not know Held at the Child Development Centre (CDC) in which services were appropriate and their time is limited to Kempston, the event was organised to enable parents and be contacting several services individually. professionals to find out what is available in the local area for them and for children with special needs and complex “Feedback health issues, and staff were on hand to speak to parents from parents from a variety of services. and the services Feedback from services and attendees was very positive during and and the centre is looking to put on a bigger event later in the after the year so keep an eye out for details! event was very positive. More information about the services at the CDC can be Parents found found on our website www.cambscommunityservices.nhs. it valuable uk/CDC. Cambridgeshire Community Services NHS Trust providing services across Bedfordshire, Cambridgeshire, Luton, Norfolk, Peterborough and Suffolk Page 4 - Keeping in Touch Double Win for Nursing Team Luton Nurses who provide a fast and effective pathway for patients through hospital and back into the “Continuity of communication is vital when caring for community have won two prestigious national awards. complex patients, and being able to share the information in a timely manner is essential for smooth, safe and The Luton Integrated Discharge and GP Liaison Team won appropriate discharge planning.” the Staff and Patient Experience category, and was highly commended in the Improving Outcomes category in the The team is based at Luton and Dunstable Hospital and digital Leading Healthcare Awards in March. streamlines the way GPs refer patients for same day hospital assessment in Luton. The nurses work with patients, mainly with highly-complex Matthew Winn, Chief Executive, said: needs, and their service is "I'm incredibly proud of the Luton GP believed to be the only nurse-led Liaison Service who have been rightly one of its kind in the country. recognised for their great work and won these awards. Sally Shaw, Service Manager, said: “We’re very excited and "The nurse-led team deserves full surprised to win, but I feel it’s a recognition for this ground-breaking true reflection of the positivity service and should be really proud of of the team in focussing at all all they have achieved." times on the patient healthcare journey. Rapid Response System goes from Strength to Strength Our Rapid Response clinic referral system goes from The Rapid Response Team’s first referral came from the strength to strength with our health visitors now able parent of a six month old child who was vomiting. The child to refer children aged 0-5 to the Children’s Rapid was seen and diagnosed with viral gastroenteritis and the Response Nursing Service. family was given information on fluid intake. Children are assessed using a set of questions on a red, Lorraine Foster, Clinical SystmOne Specialist, said: “The amber and green scale, with those meeting the red criteria team was able to see the child quickly, diagnose the deemed emergency hospital cases and those meeting problem and treat without that child having to present at amber referred to our Rapid Response Team. Accident and Emergency.” Audiology Team's Commitment Improves Service for Families Our hard working and dedicated Luton Children’s Audiology Team continues to improve its service from the redesign of its staffing model to appointment letters and toys in the waiting room for its young visitors. The team has shown real commitment to meeting its six week waiting times by organising and staffing weekend clinics and all the changes have maintained and improved the experience for our families. The result is children receiving high-quality assessments in a timely way. Cambridgeshire Community Services NHS Trust providing services across Bedfordshire, Cambridgeshire, Luton, Norfolk, Peterborough and Suffolk Luton Pioneers Partnership Working for Older People Over the past six months, Luton’s The Enhanced Collaborative Models of adults’ community services teams Care project is bringing together local provided by East London Foundation have been pioneering a new way partners for huddles, multidisciplinary Trust (ELFT), and the third sector. of working together that puts the team meetings and much more to better patient at the centre of all they do.