The Malaysian Aviation Commission Takes Flight
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The Case of Israel's Omission from Airline Route Maps March 22, 2017
Discriminatory Product Differentiation: The Case of Israel’s Omission from Airline Route Maps March 22, 2017 Joel Waldfogel Frederick R. Kappel Chair in Applied Economics Carlson School of Management & Department of Economics University of Minnesota 3-177 CarlSMgmt 321 19th Avenue South Minneapolis, MN 55455 USA Tel (612) 626-7128 Fax (612) 626-1335 Email [email protected] Web http://www.tc.umn.edu/~jwaldfog/ & Paul M. Vaaler John and Bruce Mooty Chair in Law & Business Carlson School of Management & Law School University of Minnesota 3-424 CarlSMgmt 321 19th Avenue South Minneapolis, MN 55455 USA Tel (612) 625-4951 Fax (612) 626-1316 Email [email protected] Web https://www.law.umn.edu/profiles/paul-vaaler Acknowledgments: Paul M. Vaaler (Contact Author). Joel Waldfogel is also an affiliated faculty member at the University of Minnesota Law School. This research benefitted from presentation at seminars sponsored by the University of Minnesota Law School and Humphrey School of Public Affairs, and the University of Florida Levin School of Law. Nicholas Muellerleile provided research assistance. This research benefitted from comments by Brooke Goldstein, Oren Gross, Eugene Kontorovich, Robert Kudrle, Benjamin Ryberg, and D. Daniel Sokol. All errors are the authors’. 0 Discriminatory Product Differentiation: The Case of Israel’s Omission from Airline Route Maps ABSTRACT While product differentiation is generally benign, it can be employed to discriminate against customer groups, either to enhance profitability by appealing to discriminatory customers or in unprofitable ways that indulge owners’ tastes for discrimination. We explore discriminatory product differentiation by international airlines through their depictions of Israel on online route maps and whether their online inflight menus include kosher meal options. -
Total Mahb Group Traffic 2015
Annual Report 2015 309 TOTAL MAHB GROUP TRAFFIC 2015 PASSENGER MOVEMENTS 2015 2014 +/- MY passengers [international] 40,044,823 40,149,537 -0.3% [domestic] 43,784,946 43,198,466 1.4% [Total] 83,829,769 83,348,003 0.6% ISG passengers [international] 9,703,594 8,603,626 12.8% [domestic] 18,581,984 15,028,257 23.6% [Total] 28,285,578 23,631,883 19.7% Total MAHB Group 112,115,347 106,979,886 4.8% AIRCRAFT MOVEMENTS 2015 2014 +/- MY commercial aircraft [international] 295,485 287,893 2.6% [domestic] 519,855 503,669 3.2% [Total] 815,340 791,562 3.0% ISG commercial aircraft [international] 76,548 66,991 14.3% [domestic] 129,632 105,817 22.5% [Total] 206,180 172,808 19.3% Total commercial aircraft 1,021,520 964,370 5.9% MY All other aircraft 123,373 137,171 -10.1% ISG All other aircraft 12,446 12,569 -1.0% Total MAHB Group 1,157,339 1,114,110 3.9% CARGO MOVEMENTS [kg] 2015 2014 +/- MY cargo movements [international] 780,457,278 823,010,848 -5.2% [domestic] 193,872,919 184,452,041 5.1% [Total] 974,330,197 1,007,462,889 -3.3% ISG cargo movements [international] 41,773,091 37,873,360 10.3% [domestic] 4,905,686 4,505,520 8.9% [Total] 46,678,777 42,378,880 10.1% Total MAHB Group 1,021,008,974 1,049,841,769 -2.7% Note : MY - MAHB Airports in Malaysia ISG - Istanbul Sabiha Gokcen International Airport 310 Malaysia Airports Holdings Berhad TRAFFIC 2015 MALAYSIA OPERATIONS PASSENGER MOVEMENTS 2015 2014 +/- Terminal passengers [international] 39,716,390 39,780,623 -0.2% Terminal passengers [domestic] 43,649,823 42,981,566 1.6% Transit passengers 463,556 -
Customer Satisfaction Towards Service Quality: a Study of Malindo Air
Customer Satisfaction Towards Service Quality: A Study of Malindo Air Nabilah Maisarah1, Daisy Kee Mui Hung2, Nurul Syakirah3, Mohd Azri Hanif4, Arti Bella5, Rudresh Pandey6, Rashed Fahad Almuhaini7, Majdi Anwar Quttainah8 Universiti Sains Malaysia1,2,3,4 Jalan Sg Dua, 11800 Minden, Pulau Pinang, Malaysia. ABES Engineering College Ghaziabad5,6 19th KM Stone, NH 24, Ghaziabad, Uttar Pradesh 201009, India. Kuwait University7,8 Jamal Abdul Nasser St, Kuwait. Correspondence Email: [email protected] ABSTRACT In any business, customers are the main sources that contribute to revenue and keep the business going on, year by year passes. People may think that the aviation industry is one of the highest costs in transportation, but if compared to the services and benefits offered, it should be considered as worth money paid. The discussion throughout the paper focuses on passengers’ satisfaction with the service quality provided by Malindo Air. To collect the data on customer satisfaction, a survey on Malindo Air was conducted. The results of the findings demonstrated that service quality is critical to maintaining the passengers' satisfaction. Keywords: Airplanes, Customer Satisfaction, Satisfy, Service Quality and Malindo Air INTRODUCTION Airplanes are one of the most important transportation in the whole world. Airplanes are used to transport both humans and parcels all around the world. It is a transportation that saves a lot of time and also shorten the distance in travelling from one place to another. There are two types of operations in the Aviation Industry which include Low-Cost Carriers (LCC) and Full Cost Carriers (FCC). Low-cost carriers (LCC) are emphasizing on low-cost operations by means it has low fares and fewer comforts. -
Media Release
Media Release Terminal 2 prepares to handle more passengers SINGAPORE, 30 August 2012 – With the closure of the Budget Terminal (BT) at Singapore Changi Airport on 25 September 2012, airlines currently operating at the terminal – Berjaya Air, Cebu Pacific, Firefly, Mandala Airlines, South East Asian Airlines and Tiger Airways – will move their operations to Terminal 2 on that day. Changi Airport Group (CAG) has implemented measures to ensure a smooth transition for the airlines while passenger facilities at Terminal 2 are undergoing upgrading works so that service levels will continue to be high. CAG has actively engaged its airline partners to prepare for the move. This has included ensuring that ground handlers and service staff are trained and ready to operate in the new terminal. Since April 2012, CAG has also reassigned the check-in counters for existing carriers in Terminal 2 to accommodate the BT airlines. The revised list can be found in Annex A. Improvements are being made to key touch points in Terminal 2 to enhance the travelling experience for passengers. For example, the Departure and Arrival Immigration areas are currently being upgraded to increase the number of automated immigration gantries. In addition, the taxi waiting area in the Arrival Hall will be expanded and additional taxi bays will also be constructed. The move of the six BT airlines to Terminal 2 will see the addition of some 790 weekly flights. In terms of passenger movements, Terminal 2 and BT managed about 13 million and 5 million respectively in the past year. Terminal 2 can handle up to 23 million passenger movements a year and managed 21.6 million passenger movements in 2007, just before the opening of Terminal 3 in January 2008. -
Malaysia Civil Helicopters
YEAR END 2017 MALAYSIA CIVIL HELICOPTERS Sponsored by ASIA PACIFIC REGION CIVIL HELICOPTER FLEET REPORT – YEAR END 2016 1 MALAYSIA Total Fleet : 157 y yearend 2017, there were 157 helicopters in Medium-size helicopters are the most widely-used in Malaysia, Malaysia, a slight 1.9% increase from the previous with 63 helicopters in the country’s fleet categorized as such. B year’s fleet of 154. However, this category has been contracting since 2015 and it is the only size that saw contraction during 2016-2017. The light- Airbus continued to have the largest share among all OEMs, twin and single-engine categories have nearly the same share in with 54% (85) of the fleet, a 3.7% growth from the previous year. the market, with 40 and 36, respectively. Leonardo followed representing 22% (35) of the fleet, largely composed of AW139s, primarily used in the offshore segment. In terms of operators, Weststar Aviation (Weststar) and MHS Aviation, both of which provide support to the O&G industry, Overall, Malaysia continued to be a dominant player in offshore operate the largest fleets making up nearly 24% of the country’s operations, represented by a 27% (43) share in the market, total fleet. despite a 10.4% contraction in fleet size. Helicopters used for multi-mission use were widely-used, expanding from the previous year, with 25% (39) of the fleet in this category. Corporate mission use followed, making up 17% (26) of the fleet. 2 CIVIL HELICOPTER FLEET REPORT – YEAR END 2017 : MALAYSIA COUNTRY PROFILE : MALAYSIA 49+0+0 30+0+027+0+018+0+011+0+010+0+06+0+0 -
Consumer Report (July – December 2019)
MALAYSIAN AVIATION COMMISSION Consumer Report July to December 2019 1 TABLE OF CONTENTS Page Complaints Statistics – 1 July to 31 December 2019 Consumer complaints summary 4 Non-actionable complaints lodged with MAVCOM 5 Consumer complaints by airline 6 Consumer complaints by category 7 Consumer complaints by airline and category 8 Consumer complaints by airport and category 9 Other Initiatives Non-compliance to MACPC 11 Implementation of the Quality of Service (QoS) framework at KLIA and klia2 12 FlySmart - initiative to educate consumer of their air travel rights 14 2 Complaints Statistics – 1 July to 31 December 2019 3 Consumer complaints summary This Consumer Report summarises aviation consumers’ complaints lodged with MAVCOM in writing, by telephone, e-mail, mobile application or in person received for the period 1 July to 31 December 2019. A total of 783 complaints were registered with MAVCOM for the period 1 July to 31 December 2019, with 751 complaints on airlines and 32 on airports. This is a decrease of 4.7% as compared to the period 1 July to 31 December 2018, when MAVCOM registered 822 complaints. 98.6% of the complaints received for the period 1 July to 31 December 2019 have been resolved and closed by MAVCOM. Mishandled baggage, processing of refunds and flight delay issues represent 51.9% of the nature of complaints received by MAVCOM during this period. Through the Commission’s review of the complaints for the period 1 July to 31 December 2019, 51.0% of the complaints resulted in the airlines reversing its initial decision and producing a resolution that is more equitable or satisfactory to the consumer than initially provided. -
2015 REVIEW • Ryanair Introduces Direct Flights from Larnaka to Brussels
2016 REVIEW SPONSORED BY: 1 www.atn.aero 2015 REVIEW • Ryanair introduces direct flights from Larnaka to Brussels JANUARY 4/1/2016 14/1/2016 • Etihad Airways today launched fresh legal action in a bid to overturn a German court’s decision to revoke the approval for 29 of its • Genève Aéroport welcomed a total of nearly 15.8 million passengers codeshare flights with airberlin in 2015 • ALTA welcomes Enrique Cueto as new President of its Executive 5/1/2016 Committee • Spirit Airlines, Inc. today announced Robert L. Fornaro has been appointed President and Chief Executive Officer, effective immediately 6/1/2016 • FAA releases B4UFLY Smartphone App 7/1/2016 • The International Air Transport Association (IATA) announced it is expanding its activities to prevent payment fraud in the air travel industry • Boeing delivered 762 commercial airplanes in 2015, 39 more than the previous year and most ever for the company as it enters its centennial year • Rynair become the first airline to carry over 100m international Source: LATAM customers in one year • American Airlines and LATAM Airlines Group are applying for • BOC Aviation orders 30 A320 Family regulatory approval to enter into a joint business (JB) to better serve their customers • Bordeaux Airport 2015 review: Nearly 5,300,000 passengers in 2015: growth of +7.6% 15/1/2016 • Etihad Airways today welcomed the ruling by the higher administrative 8/1/2016 court in Luneburg reversing an earlier judgment and allowing it to • The European Commission has approved under the EU Merger continue operating -
Road to Recovery
ICINTERNATIONAL CAOIVIL AVIATION ORGANIZATION Road to Recovery On the heels of a very tough year for global aviation, 2010 GDP projections are finally providing our sector with some welcome, though still cautious optimism. ICAO’s Economic Analysis and Policy Section looks at how bad it really got post-2008 and how tentative the ongoing recovery remains. State Profile Features: The Republic of Korea and Malaysia Also in this issue: Jane Hupe: Aviation and the Environment Post COP/15 • UAE Climate Change Perspective Argentina Deposit • Central American Air Navigation Experts Working Group Vol. 65, No. 2 Contents Strengthening Safety and Security Efforts ICAO Secretary General Raymond Benjamin reviews recent efforts to bolster and enhance aviation’s safety and security approaches in order to respond to the latest challenges and developments in these areas . 3 Small Steps to Economic Recovery THE ICAO JOURNAl VOlUME 65, NUMbER 2, 2010 In 2009 the world economy faced the most severe and synchronized recession since the Great Depression, leading to significant systemic changes which heavily impacted the Editorial air transport industry. Narjess Teyssier, Chief of the ICAO Economic Analysis and Policy ICAO Regional Coordination and Communications Office Section, provides a detailed review of the causes, concerns and new glimmers Tel: +01 (514) 954-8220 of hope emerging from our deepening understanding of the 2008–09 global financial Web site: www.icao.int meltdown and air transport’s responses to it . 5 Anthony Philbin Communications Senior Editor: Anthony Philbin Tel: +01 (514) 886-7746 beyond COP/15 E-mail: [email protected] Though the failure of certain States to arrive in Copenhagen with clear domestic Web site: www.philbin.ca policy positions ultimately led to the collapse of a potentially urgent international Production and Design deal on climate change, ICAO’s efforts in advance of and during the COP/15 proceedings Bang Marketing Stéphanie Kennan helped to focus and bring unity to the aviation sector on a number of important fronts. -
Silk Road Air Pass: a CAREC Proposal
Silk Road Air Pass: A CAREC proposal Revised Draft, 1 August 2020 This proposal/study was prepared for ADB by Brendan Sobie, Senior Aviation Specialist and Consultant for CAREC Table of Contents: Concept Introduction ……………………………………………………………. Page 2 Summary of Opportunities and Challenges …………………………… Page 3 Historic Examples of Air Passes and Lessons Learned ……………. Page 4 Silk Road Air Pass: The Objective …………………………………………… Page 9 Silk Road Air Pass: Regional International Flights …….…………… Page 11 Silk Road Air Pass: Domestic Flights ………………….…………………. Page 14 Silk Road Air Pass: Domestic Train Travel ..…………………………… Page 18 Silk Road Air Pass: the Two CAREC Regions of China ………….. Page 19 Silk Road Air Pass: Promoting Flights to/from CAREC …………… Page 21 Silk Road Air Pass: Sample Itineraries and Fares…. ………………. Page 23 Conclusion: Why Now? ……………………………………………………….. Page 26 Conclusion: Possible Conditions to Facilitate Success …………. Page 27 Addendum: Embracing New Technology ..………………………….. Page 28 Concept Introduction: Air passes have been used for over three decades by the airline and travel industries to facilitate travel within regions by offering a block of several one-way flights at a discount compared to buying the same flights separately. They are typically sold to tourists from outside the region planning a multi-stop itinerary. By selling a package of flights, often on several airlines, air passes can make travel within a region easier and more affordable, enabling tourists to visit more countries. While their overall track record is mixed, air passes have succeeded in the past at stimulating tourism in several regions, particularly regions that were suffering from high one-way air fares. In recent years one-way air fares have declined significantly in most regions, limiting the appeal of air passes. -
Global Volatility Steadies the Climb
WORLD AIRLINER CENSUS Global volatility steadies the climb Cirium Fleet Forecast’s latest outlook sees heady growth settling down to trend levels, with economic slowdown, rising oil prices and production rate challenges as factors Narrowbodies including A321neo will dominate deliveries over 2019-2038 Airbus DAN THISDELL & CHRIS SEYMOUR LONDON commercial jets and turboprops across most spiking above $100/barrel in mid-2014, the sectors has come down from a run of heady Brent Crude benchmark declined rapidly to a nybody who has been watching growth years, slowdown in this context should January 2016 low in the mid-$30s; the subse- the news for the past year cannot be read as a return to longer-term averages. In quent upturn peaked in the $80s a year ago. have missed some recurring head- other words, in commercial aviation, slow- Following a long dip during the second half Alines. In no particular order: US- down is still a long way from downturn. of 2018, oil has this year recovered to the China trade war, potential US-Iran hot war, And, Cirium observes, “a slowdown in high-$60s prevailing in July. US-Mexico trade tension, US-Europe trade growth rates should not be a surprise”. Eco- tension, interest rates rising, Chinese growth nomic indicators are showing “consistent de- RECESSION WORRIES stumbling, Europe facing populist backlash, cline” in all major regions, and the World What comes next is anybody’s guess, but it is longest economic recovery in history, US- Trade Organization’s global trade outlook is at worth noting that the sharp drop in prices that Canada commerce friction, bond and equity its weakest since 2010. -
Second Aircraft for Airasia (NST 03/02/1997)
03/02/1997 Second aircraft for AirAsia AIRASIA Sdn Bhd, which launched its first Boeing 737-300s last year, officiated the arrival of its second aircraft in a colourful traditional tepung tawar ceremony at the Sultan Abdul Aziz Shah International Airport in Subang, Selangor. The ceremony, which was witnessed by Prime Minister Datuk Seri Dr Mahathir Mohamad on Saturday, marked another milestone for AirAsia which is aiming to go global in five years. AirAsia director Datuk Tik Mustaffa said the company had made known to the Transport Ministry two or three months ago on its interest to have additional flight destinations. "We submitted a proposal to the ministry last week on expanding our operation within the Asian region to include China, India and Indonesia," he told a Press conference earlier. Plans are in the pipeline to fly to Subic Bay or Cebu in the Philippines next year. The country's second national carrier, commercially known as Pacific Eagle, commenced operation on Nov 18 last year after a two-year delay when Malaysia Airlines refused to share with AirAsia some of its regional routes. While Malaysia Airlines will continue to be the country's sole international carrier, AirAsia will ensure that there will not be an overlapping of routes between the two airlines. Tik said the airline would also consider operating domestic flights if the local demand and also market share justified the move. AirAsia, incorporated in 1993, is a joint venture company between Hicom Holdings Bhd which holds a 85 per cent stake and Mofaz Air Sdn Bhd the remaining 15 per cent. -
Airlines Codes
Airlines codes Sorted by Airlines Sorted by Code Airline Code Airline Code Aces VX Deutsche Bahn AG 2A Action Airlines XQ Aerocondor Trans Aereos 2B Acvilla Air WZ Denim Air 2D ADA Air ZY Ireland Airways 2E Adria Airways JP Frontier Flying Service 2F Aea International Pte 7X Debonair Airways 2G AER Lingus Limited EI European Airlines 2H Aero Asia International E4 Air Burkina 2J Aero California JR Kitty Hawk Airlines Inc 2K Aero Continente N6 Karlog Air 2L Aero Costa Rica Acori ML Moldavian Airlines 2M Aero Lineas Sosa P4 Haiti Aviation 2N Aero Lloyd Flugreisen YP Air Philippines Corp 2P Aero Service 5R Millenium Air Corp 2Q Aero Services Executive W4 Island Express 2S Aero Zambia Z9 Canada Three Thousand 2T Aerocaribe QA Western Pacific Air 2U Aerocondor Trans Aereos 2B Amtrak 2V Aeroejecutivo SA de CV SX Pacific Midland Airlines 2W Aeroflot Russian SU Helenair Corporation Ltd 2Y Aeroleasing SA FP Changan Airlines 2Z Aeroline Gmbh 7E Mafira Air 3A Aerolineas Argentinas AR Avior 3B Aerolineas Dominicanas YU Corporate Express Airline 3C Aerolineas Internacional N2 Palair Macedonian Air 3D Aerolineas Paraguayas A8 Northwestern Air Lease 3E Aerolineas Santo Domingo EX Air Inuit Ltd 3H Aeromar Airlines VW Air Alliance 3J Aeromexico AM Tatonduk Flying Service 3K Aeromexpress QO Gulfstream International 3M Aeronautica de Cancun RE Air Urga 3N Aeroperlas WL Georgian Airlines 3P Aeroperu PL China Yunnan Airlines 3Q Aeropostal Alas VH Avia Air Nv 3R Aerorepublica P5 Shuswap Air 3S Aerosanta Airlines UJ Turan Air Airline Company 3T Aeroservicios