North Terminal - Departure Lounge, Lower Level

To gates 557 - 574 29 North Terminal - Departure lounge, lower level

Lift 15 23 Amenities

4 Accessible toilet Female toilet 31 19 Male toilet 2 Security Services 25 10 Flight information 1 23 8 display 17 Bureau de change 3 Kids Zone 5 Information zone 4 Moneycorp 12 5 Post box 5 Moneycorp Bureau de 18 27 Public telephone Change with cash machine 7 28 3 6 Phone charging point 5 4 Lounges 20 26 7 Special assistance lounge 21 13 No.1 Lounge 32 Aspire Lounge 3 15 14 From Flight 24 connections Emirates Departures My Lounge From Premium 16 2 1 Airline information 9 security 1 31 22 5 Z 2 Internet zone 10 11

6 Shops & Restaurants Zone D 30 2 Zone A Bar / Pub 22 Lacoste Additional seating Zone B Restaurant / Café 23 London News Company 8 Accessorize 24 Moleskine Zone A 9 Best of the Best 25 Ray Ban To gates 45 - 55, 101 - 113 & lounges 10 Boots 26 Sunglass Hut E At gates 101 - 113, 11 Boss 27 Superdry London News Company, 12 Case 28 Ted Baker World Duty Free, Pret A Manger 13 Cath Kidston 29 Wetherspoon 14 Caviar House & Prunier 30 WHSmith 15 Dixons Travel 31 World Duty Free 16 Dune 32 World of Whiskies 17 Fat Face 18 Harrods 19 Havaiana 20 Hour Passion 21 Jo Malone

Lift Arrivals from Pier 5 Amenities

Accessible toilet Access to Hampton by Hilton Hotel Baby change Female toilet Male toilet Services

Bureau de change

Chapel and prayer room Passport Control 20 Check-in / bag drop Public telephone Check-in / bag drop 1 Bureau de Change 7 2 Ca sh machine 3 easyJet Customer services 4 Excess baggage Up to Departures 5 Internet zone 6 Special assistance help point 7 Special assistance help point 1 and reserved seating Shops & Restaurants 9 5 Up to Departures Restaurant / Café 8 Costa Cof fee 2 9 London News Company 3 Down to Arrivals 8 6

Shuttle to South Terminal and Train station Exit to car parks 5, 6 and Sofitel Hotel

North Terminal - Arrivals ground floor 14 Lift

Amenities

Accessible toilet 14 Baby change 8 Toilet female Toilet male 4 Baggage reclaim Services 1 Bureau de change Exit from Information point International arrivals Meeting point 13 Public telephone Smoking area 5 6 1 BA Sky Flyers meeting point 2 Staircase to shuttle 5 2 Bureau de Change and South Terminal 9 To long term car parks 3 Car rental Taxis and car rental 3 10 4 Emirates Limousine Services 5 Special assistance help point 6 Taxis 3

7 Exit only

Shops & Restaurants

Exit from

Restaurant / Café Domestic arrivals 5 7 Boots Entrance

8 Costa Coffee

9 London News Company To smoking area 10 M&S Simply Food on forecourt

To Gates 59 - 63 40

North Terminal - Check-in level 2 30

Lift 41 29 42 Amenities Shops & Restaurants 34 27 33 32 Accessible toilet Restaurant / 3C1 afé Female toilet 12 Excess baggage & bag wrap Male toilet 13 Jamie Oliver Coffee Lounge 25 14 London News Company 26 Services 15 The Nicholas Culpeper Under construction

Bureau de change Check-in Postbox Security 8 Public telephone Ticket desks 10 Family and 4 assistance Smoking area lane 9 1 BA customer services Departures 2 Emirates 3 Internet zone + printing station 7 15 4 Moneycorp Bureau Premium de Change with cash machine lane Zone E 3 7 5 Oversize baggae Up from level 1 6 Skybreak Departures Zone D 7 Special assistance help point Departures 8 Special assistance Premium 13 help point & 58 Zone C 14 lane reserved seating 7 9 VAT reclaim Zone C 4 10 VAT refund office 11 6 11 Weighing scales Zone B 3 From car parks 12 1 e A Zone A 2

Lift 2 Amenities

Accessible toilet Baby change Female toilet Male toilet 4 1 Shops & Restaurants

Restaurant / Café 1 Armadillo 3 2 Comptoir Libanais 3 Eat 9 4 Garfunkels 3 5 Jamie’s Bakery 6 Jamie’s Italian Airfield views 7 JD Sports 10 8 Pret A Manger 9 Shake-A-Hula 10 10 Starbucks 11 Sunglass Hut 6 12 Union Jacks Bar Airfield views 13 Wagamama 14 YO! Sushi 5 12

13 14

12 8