Common Services Centers for Public Services Closer Home
Abhishek Singh Director, Government of India, 22nd October 2010 1 Digital development for India
1.2 billion people
600,000+ villages, 70% population rural
35 States & UTs; 240,000 + Local Bodies
Multi-party, Multi-tiered democracy
Multi-ethnic, Multi-religious, Multi-lingual
Low Literacy Rate (64.8%)
Low Broadband penetration National e Governance Plan
Vision “Make all Government services accessible to the common Central man in his locality, through Department / Ministries common service delivery outlets
International and ensure efficiency, Entities transparency & reliability of such services at affordable costs to State realise the basic needs of the E-India Department common man.” Citizens Strategy
Integrated • Mission mode projects Services • Integrated projects • Common Services Centers Businesses • State Wide Area Network • State Data Centers Common Services Centers: Vehicles of Inclusive Growth
Front-end Delivery Outlets
e-Kiosks : Above 100,000 CSCs
Access to information
G2G, G2C, B2C Services
Public Private Partnership
Three Tier Implementation Model
Broadband Connectivity Aligning stakeholders for mainstreaming rural India
Largest PPP initiative in Indian e- Governance
Stakeholders - Citizens, Civil Society Organizations, Businesses, Universities, Media, Social Enterprises
Firm linkages with Government welfare schemes (NREGS, NRHM, SSA)
BSNL to provide connectivity Enabling Rural Transformation
E-Government Education Tele-medicine
Social Inclusion Agriculture Awareness Challenges of public services delivery at the Last Mile
Last Mile Connectivity Power back-up solutions Backend Readiness
Bridging the digital Strengthening public divide Enabling social inclusion awareness Connectivity as on 30th Sep 2010 Planned Status – CSC locations Sr. Mode of CSC Connectivity to be covered Target Date No covered 1. Upgradation of 28000 Rural 30,723 28,947 Oct 2010 Exchanges of BSNL (Part Funding support of Rs 170 cr from DIT) 2. Upgradation of existing 1000 10,686 Oct 2010 BSNL Towers (WiMAX) (Part 11,722 (939 Tower Installed) Funding support of Rs 160 cr from DIT) 3. 6863 WiMax Towers to be 51,939 P.O issued on 21.06.10 for Mar 2011 installed 4062 towers (Part Funding support of Rs 550 For 1718 Towers- APO Jun 2011 cr from DIT) issued For 1083 APO to be issued by 30 Oct 10 4. Other Technologies (EVDO, Data 2895 671 Mar 2011 Cards) 5 VSAT 2500 To be decided Mar 2011 (tentative) Total 99,779 40,304 CSC Status for 10 States
(1) (2) (3) (4) (5) (6) (7) (8)
Number of CSCs with % CSCs with Number Number Number of online online of CSCs to of CSCs CSCs with % monitoring monitoring S. No State be set up rolled out % Rollout connectivity Connectivity tool tool 1 Bihar 8463 6959 82.23 4878 70.10 4088 83.8 2 Chattisgarh 3385 2464 72.79 1888 76.62 1178 62.4 3 Haryana 1159 1159 100.00 854 73.68 63 7.4 4 Himachal Pradesh 3366 2552 75.82 1846 72.34 1431 77.5 5 Jharkhand 4562 4556 99.87 2569 56.39 2565 99.8 6 Orissa 8558 5985 69.93 3436 57.41 3375 98.2 7 Sikkim 45 45 100.00 19 42.22 19 100.0 8 Tripura 145 133 91.72 51 38.35 51 100.0 9 Uttar Pradesh 17909 7837 43.76 3424 43.69 2242 65.5 10 Uttarakhand 2804 1530 54.56 1136 74.25 913 80.4 Total 50396 33220 65.92 20101 60.51 12480 62.1 General Issues
• Completing the rollout of remaining CSCs.
• Regular and close follow up with BSNL for broadband connectivity at all CSCs
• Follow up with SCAs with respect to Power availability
• Enabling G2C services for delivery of citizen centric services.
• Finalization of Rates for Delivery of Services at CSCs
• Ensuring that all CSCs become Business Correspondents (BCs).
• Leveraging the CSC network for UID / NPR
• Registration of CSCs on Online Monitoring Tool
• Timely Release of Revenue support by States
• Submission of Utilization Certificates State Wise Issues
• Bihar : Release of fresh tender notice for all 9 Zones; Termination of Contract with Zoom Developers; Status of SREI Sahaj
• Chattisgarh : Rollout of CSCs in Naxal affected districts
• Haryana: Finalization of the bid process for all zones; Requirement of UID empanelled agencies as a condition to bid for CSC Scheme
• Himachal Pradesh : Rollout in non viable / less population locations
• Jharkhand : Rollout of CSCs in Naxal affected districts; Co-location at Panchayats
• Orissa: Rollout in Naxal affected districts;
• Sikkim: Registration on Online Monitoring Tool
• Tripura : Connectivity; Power Availability
• Uttar Pradesh: Finalization of Master Service Agreements (MSAs) with new SCA for Agra, Bareilly and Faizabad Zones
• Uttarakhand: Selection of new SCA for zone allotted to COMAT; Non viable locations; CSCs for financial inclusion in un-banked Areas
“Common Service Centers to open no-frills bank accounts for citizens in unbanked areas”
CSCs to act as agents of Banks
“For Profit” companies allowed to be BCs as per RBI circular dated 28th Sep 2010
All CSCs to become BCs
CSC Operators to facilitate financial literacy for rural citizens The Road Ahead…… CSCs for Government services delivery in rural India
“Common Service Centers Scheme to be suitably repositioned as a network of panchayat-level Bharat Nirman Common Service Centers to provide government services to citizens in rural areas”
Bharat Nirman Common Service Centers to be set up in all the 250000 Gram Panchayats in India
Assured revenue through G2C services for Bharat Nirman Common Service Centers. EFC Note for Bharat Nirman CSCs
• Circulated to Line Ministries for comments • 150,000 CSCs in 3 years • Fixed Support for: – Solar Backup support for all per CSCs – Bandwidth Cost support for all CSCs – Incentive to CSC operator • Revenue Viabilty Gap funding for CSCs • Firm linkages with Bharat Nirman Departments: – NREGA, NRHM, SSA, Panchayats etc Thank You
[email protected] Nationwide CSC Rollout Status
17 S.N. State Total CSCs CSC Rolled out as on 30thSeptember 2010
1 Andhra Pradesh 5452 2115
2 Arunachal Pradesh 200 63
3 Assam 4376 3771
4 Bihar 8463 6959
5 Chandigarh 13 13
6 Chhatisgarh 3385 2464
7 Delhi 520 520
8 Goa 160 160
9 Gujrat 13695 13695
10 Haryana 1159 1159
11 Himachal Pradesh 3366 2552
12 Jammu&Kashmir 1109 484
13 Jharkhand 4562 4556
14 Karnataka 5713 800
18 S.N. State Total CSCs CSC Rolled out as on 30thSeptember 2010 15 Kerala 2234 2234 16 Madhya Pradesh 9232 8637 17 Maharashtra 10484 6487 18 Manipur 399 399 19 Meghalaya 225 179 20 Mizoram 136 117 21 Nagaland 220 70 22 Orissa 8558 5985 23 Puducherry 44 44 24 Rajasthan 6626 2292 25 Sikkim 45 45 26 Tamil Nadu 5440 3952 27 Tripura 145 133 28 Uttar Pradesh 17909 7837 29 Uttaranchal 2804 1530 30 West Bengal 6797 5578 Grand Total 123471 84830
19 CSC Rollout Status in Bihar
20 CSC Rollout in Bihar ( Vasudha Kendra)
• No. of CSCs Planned to be rolled out: 8463 (1:6)
• CSC Rolled out as on 30 September 2010: 6959
• CSCs with Connectivity: 4878
• No. of CSCs where Online Monitoring Tool installed: 4088
• SCA Name: SREI Sehaj, Zoom Developers and SARK Systems
• Services offered through CSCs: – PDS Bar Coding – Insurance and Banking Services – IT Education Service – Other B2C services like DTP, Photography etc
21 CSC Rollout in Bihar (Vasudha Kendra)
• eDistrict Status :
e District is being launched as pilot program in Nalanda and Madhubani District of Bihar.
Initially 35 services have been planned for launch .
• Issues and Challenges Non availability of G2C services Non availability of broadband Connectivity through BSNL Few Naxal affected area
22 CSC Rollout Status in Chattisgarh
23 CSC Rollout in Chattisgarh (Choice Centre)
• No. of CSCs Planned to be rolled out: 3385 (1:6)
• CSC Rolled out as on 30 September 2010: 2464
• CSCs with Connectivity: 1888
• No. of CSCs where Online Monitoring Tool installed: 1178
• SCA Name: AISECT and Zoom Developers
• Services offered through CSCs: – Education service includes AISECT course, IGNOU – Banking & Insurance Services – Suvidha online Services includes Bus/ Rail Ticketing, DTH, Mobile Recharge etc – DTP, Photocopy and Photography 24 CSC Rollout in Chattisgarh (Choice Centers)
• Issues and Challenges Non availability of broadband Connectivity at many locations Non availability of adequate G2C services Naxal Related issues
25 CSC Rollout Status in Haryana
26 CSC Rollout in Haryana (eDisha Ekal Seva Kendra)
• No. of CSCs Planned to be rolled out: 1,159 (1:6)
• CSC Rolled out as on 30 September 2010: 1,159
• CSCs with Connectivity: 854
• No. of CSCs where Online Monitoring Tool installed: 63
• SCA Name: Selection of Replacement SCA for all the zones in the state under process
27 CSC Rollout in Haryana (eDisha Ekal Seva Kendra)
• eDistrict Status
Pilot project in Rohtak District is scheduled to be launched in October’10
• Issues and Challenges Exit Management and issues with previous SCAs Non Availability of G2C services
28 CSC Rollout Status in Himachal Pradesh
29 CSC Rollout in Himachal Pradesh ( Lok Mitra Kendras)
• No. of CSCs Planned to be rolled out: 3366 (1:6)
• CSC Rolled out as on 30 September 2010: 2552
• CSCs with Connectivity: 1846
• No. of CSCs where Online Monitoring Tool installed: 1431
• SCA Name: Zoom Developers and GNG Terasoftware Consortium
• Services offered through CSCs: – Collection of Water Bill – Issuance of Senior Citizen and Disability Card – Data Entry of Government Departments i.e. Health Department – Bouquet of B2C Services
30 CSC Rollout in Himachal Pradesh ( Lok Mitra Kendra)
• Issues and Challenges Non availability of broadband Connectivity Few Infeasible Locations (Less Population/ High Terrain) Insufficient G2C services
31 CSC Rollout Status in Jharkhand
32 CSC Rollout in Jharkhand (Pragya Kendras)
• No. of CSCs Planned to be rolled out: 4562 (1 :1)
• CSC Rolled out as on 30 September 2010: 4556
• CSCs with Connectivity: 2569
• No. of CSCs where Online Monitoring Tool installed: 2565
• SCA Name: Zoom Developers, UTL and AID
• Services offered through CSCs: – eNagrik Sewa ( Issue of Certificates) – Data Digitization of 18th Cattle Survey – VLEs of Palamau district selected as Para Legal Advisors by District Legal Service Authority – MNREGA’s wage disbursal, Photography for beneficiaries through CSCs – Digitization of Land Records in Palamau District – Jail Sakshatkar – B2C services 33 CSC Rollout in Jharkhand (Pragya Kendras)
• eDistrict Status
Pilot project in Ranchi District of the state is planned to be launched by end of October’10.
Digitization of 6 Lakh ration card for Public Distribution System (PDS), Old age Pensioner record is undertaken.
• Issues and Challenges
Broadband Connectivity through BSNL
Inadequate G2C services
Naxal Problem in all Districts
34 CSC Rollout Status in Orissa
35 CSC Rollout in Orissa
• No. of CSCs Planned to be rolled out: 8558
• CSC Rolled out as on 30 September 2010: 5985
• CSCs with Connectivity: 3436
• No. of CSCs where Online Monitoring Tool installed: 3375
• SCA Name: Zoom Developers, BASIX and SREI Sehaj
• Services offered through CSCs: – Electricity Bill Payment – Issue of Birth and Death Certificate – Education Services – Banking and Insurance Serrvices – B2C services like Railway/ Bus Reservation, DTP, Recharges, DTH etc
36 CSC Rollout in Orissa
• eDistrict Status
Pilot project undertaken in Mayurbhanj and Ganjam District of the state.
• Issues and Challenges
Broadband Connectivity through BSNL
Naxalite problem
Non availability of basic infrastructure
Not adequate Power Supply in few areas
Inadequate population in few areas
37 CSC Rollout Status in Sikkim
38 CSC Rollout in Sikkim
• No. of CSCs Planned to be rolled out: 45
• CSC Rolled out as on 30 September 2010: 45
• CSCs with Connectivity: 19
• No. of CSCs where Online Monitoring Tool installed: 43
• SCA Name: Infrastuture Leasing & Financial Services Ltd
• Services offered through CSCs: – IT training to 450 Teachers – Basic IT training for Sikkim Armed Police (SAP) and local unemployed youths. – Distribution of Various forms – eTicketing and Mobile Recharge – Other B2C services
39 CSC Rollout in Sikkim
• Issues and Challenges
Connectivity related issues
Slow work in progress due to heavy rain and land slides
Most of the far flung areas are not connected with capital
Inadequate Population in few areas
40 CSC Rollout Status in Tripura
41 CSC Rollout in Tripura (e-Pariseva Kendras)
• No. of CSCs Planned to be rolled out: 145
• CSC Rolled out as on 30 September 2010: 133
• CSCs with Connectivity: 51
• No. of CSCs where Online Monitoring Tool installed: 57
• SCA Name: BASIX India Ltd
• Services offered through CSCs: – Bhartiya Samruddhi Financial Services Ltd has started its financial services through CSCs – B2C services like DTP, Photocopy Mobile and DTH Recharges etc.
42 CSC Rollout in Tripura
• Issues and Challenges
Broadband Connectivity through BSNL
Inadequate infrastructure related to Road, Transport services.
Insufficient Power Supply
43 CSC Rollout Status in Uttar Pradesh
44 CSC Rollout in Uttar Pradesh (Jan Seva Kendra)
• No. of CSCs Planned to be rolled out: 17,909 (1:6)
• CSC Rolled out as on 30 September 2010: 7837
• CSCs with Connectivity: 3424
• No. of CSCs where Online Monitoring Tool installed: 2272
• SCA Name: SREI Sahaj, CMS Computers
• Services offered through CSCs: – e-District Services in three District – Issue of Birth, Death, Caste, Domicile, Handicapped and Income certificate from three districts – NREGA related Data Entry Work – Public Grievances through integration with Lokvani services
45 CSC Rollout in Uttar Pradesh (Jan Seva Kendra)
• eDistrict Status Pilot eDistrict project was launched in Six Districts of the state namely Sitapur, Raebareli, Gorakhpur, Sultanpur, Gautam Budh Nagar and Ghaziabad. Presently 23 services are being delivered through the centres. CSCs in Raebareli, Sitapur and Gorakhpur have been integrated with the eDistrict centres. Proposal for launching eDistrict in other 66 Districts has been sent to DIT for approval.
• Issues and Challenges Delay in appointing new SCAs after termination of earlier SCAs (3i Infotech and Comat Technologies) for 6409 CSCs (Agra, Bareilly,Faizabad) Non availability of adequate G2C services Non availability of broadband Connectivity Lack of Awareness about CSCs with Government Officials and citizens
46 CSC Rollout Status in Uttarakhand
47 CSC Rollout in Uttarakhand (Uttara Kendras)
• No. of CSCs Planned to be rolled out: 2804 (1:6)
• CSC Rolled out as on 30 September 2010: 1530
• CSCs with Connectivity: 1136
• No. of CSCs where Online Monitoring Tool installed: 913
• SCA Name: Reliance Communications Ltd
• Services offered through CSCs: – Railway Reservation – Telecom Recharges – DTH Recharges – Utility Bill Payments – Insurance Services
48 CSC Rollout in Uttarakhand (Uttara Kendras)
• eDistrict Status
eDistrict Pilot Project is ready for implementation in Pauri District of the state.
Initially in First Phase six Services will be launched and later twenty more services are planned for delivery.
• Issues and Challenges
Non availability of G2C services
Non availability of broadband Connectivity
Inadequate Population in few areas
SCA should ensure adequate Business Services through CSCs
49