Corporate Social Responsibility Report of the ACS Group 2015
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Corporate Social Responsibility Report of the ACS Group 2015 Madrid, 17 March 2016 Translation of this report originally issued in Spanish. In event of discrepancy, the Spanish language version prevails Contents 0. About this report ................................................................................................................... 6 1. Letter from the Chairman ..................................................................................................... 8 2. Company Profile .................................................................................................................... 9 2.1. The ACS Group in figures ............................................................................................... 9 2.2. International presence of the ACS Group ..................................................................... 9 2.3. Corporate strategy ...................................................................................................... 11 2.4. Description of the ACS Group’s activities .................................................................... 11 3. The ACS Group and the Corporate Social Responsibility .................................................... 13 3.1. Project one .................................................................................................................. 14 3.2. Materiality analysis ..................................................................................................... 15 3.3. The ACS Group’s Main Management Indicators in Corporate Social Responsibility .. 16 3.4. The ACS Group and its Stakeholders ........................................................................... 18 3.4.1. Transparency in institutional relationships ......................................................... 19 3.4.2. Communication with shareholders ..................................................................... 20 3.4.3. Information transparency ................................................................................... 20 4. Corporate Governance in the ACS Group ........................................................................... 23 4.1. Shareholder Structure ................................................................................................. 23 4.2. Structure and composition of the Governing bodies of the ACS Group ..................... 24 4.2.1. Governance Procedures in ACS ........................................................................... 25 4.2.2. Shareholder’ rights and the General Shareholders’ Meeting ............................. 27 4.3. Risk Control Systems ................................................................................................... 28 5. Ethics ................................................................................................................................... 30 5.1. Ethics and Integrity: Summary, Objectives and General Principles ............................ 30 5.1.1. Ethics and Integrity: Code of Conduct ................................................................. 30 5.1.2. Management Principles ..................................................................................... 31 5.1.2.1. Field of action and scope of the Code of Conduct ................................... 31 5.1.2.2. Actions to promote good ethical practices .............................................. 32 5.1.2.3. General Code of Conduct Monitoring Committee ................................... 33 5.1.2.4. Ethical Channel ........................................................................................... 34 5.1.3. Management indicators ...................................................................................... 36 5.1.4. Risks ..................................................................................................................... 37 Annual Corporate Responsibility Report of ACS Group 2015 2 6. Quality and management of excellence .............................................................................. 38 6.1. Strategy ....................................................................................................................... 38 6.2. Management Principles .............................................................................................. 38 6.3. Main Indicators ........................................................................................................... 39 6.4. Risks ............................................................................................................................. 39 7. Clients and Contracting ....................................................................................................... 41 7.1. Strategy ....................................................................................................................... 41 7.2. Management Principles .............................................................................................. 41 7.2.1. Monitoring and communication ......................................................................... 41 7.2.2. Client satisfaction ................................................................................................ 42 7.3. Main Indicators ........................................................................................................... 42 7.4. Risks ............................................................................................................................. 43 8. Employees ........................................................................................................................... 44 8.1. The ACS Group’s people .............................................................................................. 44 8.1.1. Strategic Priorities ............................................................................................... 44 8.1.1.1. Key figures ................................................................................................... 44 8.1.2. Management principles ...................................................................................... 45 8.1.2.1. Equality, diversity, integration, rights ......................................................... 45 8.1.2.2. Labour relations .......................................................................................... 47 8.1.2.3. Turnover and Absenteeism Rate ................................................................. 47 8.1.2.4. Services for employees, flexibility and work/life balance ........................... 47 8.1.2.5. Development of Human Resources: ......................................................... 48 8.1.2.6. Training Plans .............................................................................................. 50 8.1.3. Main Indicators ................................................................................................... 51 8.2. Safety in the workplace in the ACS Group .................................................................. 52 8.2.1. Strategic priorities ............................................................................................... 52 8.2.2. Management model ............................................................................................ 52 8.2.2.1. Systems ........................................................................................................ 52 8.2.2.2. Spending ...................................................................................................... 53 8.2.2.3. Participation of workers’ representatives ................................................... 54 8.2.2.4. Training ........................................................................................................ 54 8.2.2.5. Other health and safety initiatives .............................................................. 54 8.2.2.6. Employee Accident Rate Indices ................................................................. 55 8.2.3. Main Indicators ................................................................................................... 55 Annual Corporate Responsibility Report of ACS Group 2015 3 9. Supply chain ........................................................................................................................ 56 9.1. Strategy ....................................................................................................................... 56 9.2. Management principles .............................................................................................. 57 9.2.1. Supplier and subcontractor approval .................................................................. 57 9.2.2. Critical suppliers .................................................................................................. 59 9.3. Main Indicators ........................................................................................................... 60 9.4. Risks ............................................................................................................................. 60 10. Technological Development. R&D+i in the ACS Group ................................................... 62 10.1. Strategic Priorities ................................................................................................... 62 10.1.1. Construction ........................................................................................................ 63 10.1.2. Industrial Services ............................................................................................... 68 10.1.3. Environment