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Sustainability Report 2019-20 Infosys Sustainability Sustainability Report Infosys believes 2019-20 communicating with transparency and encouraging views from stakeholders is an important element of being a sustainability leader. With this thought, the Company presents its annual Sustainability Report, to disclose its approach, commitments and impact. Resilient and Responsible. That’s Live Enterprise. Sustainability Report 2019-20 Infosys Sustainability Infosys is a global leader in next-generation digital Report 2019-20 services and consulting. We enable clients, the This is our 13th Sustainability Report. world over, to navigate About the report Our reporting suite It is organized around our most their digital transformation This report has been prepared in Our Sustainability Report is part material topics, depicting the role journey. accordance with the GRI Standards of a comprehensive suite of we play in society. It provides detailed (Comprehensive) option. publications across economic, information on the practices we follow social and environmental parameters as a responsible business, a partner The reporting scope and boundary for our disclosures, unless otherwise stated, covers the operations of that provide transparency and to our clients, a people company, Infosys Limited and its subsidiaries. Since we are an information to all our stakeholders. an environmental steward, a information technology and consulting company, our solutions and services rely more on intellectual The sustainability disclosures contained in this report are to corporate citizen and an ethically assets than on physical assets. Our supply chain be read in conjunction with our Annual Report 2019-20, strong organization. interactions are primarily with our suppliers for the available on our website. The Infosys Annual Report procurement of goods and services to support provides information on our business strategy and financial our operations. performance and a summary of our business responsibility The report also forms the basis of our principles and practices. It also comprises the Infosys Business Our sustainability disclosures are reviewed and verified Responsibility Report, which complies with the mandatory Communication on Progress (CoP) internally by an independent group, namely, Corporate listing requirement of the Securities and Exchange Board of Certifications and Assessments. The report is also with the UN Global Compact (UNGC) India (SEBI) and is in line with the nine principles enunciated assured by an independent external auditor, DNV GL in the National Voluntary Guidelines on Social, Environmental each year. Our disclosures showcase Business Assurance India Private Limited, and their and Economic Responsibilities of Business. the maturity of our sustainability assurance statement is available in Annexure 5. Our sustainability microsite showcases our efforts across management system and reporting social and environmental dimensions in greater detail. practices and address the growing This must be read together with the detailed report of work done for the community at www.infosys.org. interest and heightened expectations of our global stakeholders. In this report Contents Sustainability Report 2019-20 We set out to explain what being Live means for 01 Being a Live Enterprise 04 Being a people company Carbon offsets in the community 75 Green buildings 77 HOW TO NAVIGATE THE REPORT Infosys in the context of our Introduction 05 Our culture and ethos 45 Understanding Live Enterprise 06 Employee motivation 47 Water management 79 This is the navigation bar. sustainability strategy and Responding to COVID-19 07 and empowerment Waste to resource 81 You can use it to switch to different record the progress made in Our glocal employees 51 Environmental impact of 82 chapters within a section or to a Operational footprint 09 fiscal 2020 against the same. Equal opportunities and 52 our operations different section altogether. Awards and accolades 11 equal treatment A bold green color will highlight Legacy and impact 13 07 Being an ethically strong organization the chapter that you are currently in. Occupational health and safety 55 Corporate strategy 16 You can also directly access the Employer of choice 57 Corporate governance 84 chapters from this Contents page. 02 Being a responsible business and compliance 05 Being a corporate citizen Responsible supply chain 86 More information in some cases is Sustainability strategy 18 provided by way of hyperlinks within Foundation-led projects 60 Partnerships and alliances 88 Stakeholder engagement 19 the text. Alternatively, a Read more Organization-led projects 63 symbol will guide you to the Priorities 21 Employee-led projects 64 08 Annexures specific links. Sustainability Goals 2020: 25 Annexure 1 90 In review 06 Being an environmental steward (Reporting boundary) Champion for the environment 68 Annexure 2 91 03 Being a partner to clients (Key performance indicators) Climate change 69 Client focus 28 Annexure 3 97 Client engagement 30 Energy efficiency 72 (Data computational methods) Privacy protection 32 Renewable energy 74 Annexure 4 101 Information management 33 (GRI content index) Technology as a driver of change 35 Annexure 5 105 (Independent assurance Click here to download Mapping with UN SDGs statement) Print optimised an optimised, easily printable version of Throughout the report, you will find A4 this report. icons related to the UN Sustainable Development Goals (SDGs). For each chapter, we have determined the SDGs where Infosys contributes with its activities. Note: All figures in this report are as of fiscal 2020, unless stated otherwise. Sustainability Report 2019-20 Being a 01 Being a Live Enterprise • Introduction Live Enterprise • Understanding Live 01 Enterprise • Responding to COVID-19 Infosys’ transformation into a Live • Operational footprint Enterprise – life-like, with the ability to respond intuitively to disruption and • Awards and accolades dynamic market changes, while evolving at • Legacy and impact enterprise scale – has started to become • Corporate strategy a reality. 02 Being a responsible business 03 Being a partner to clients US$13,151 mn 38% 04 Being a people company Economic value Growth in our generated digital work 05 Being a corporate citizen 06 Being an environmental steward 07 Being an ethically strong organization US$1.1 bn 144 Announced as Nationalities are 08 Annexures dividend payout represented in our workforce INTRODUCTION Sustainability Report 2019-20 Building sustainable resilience 01 Being a Live Enterprise This has been a year of significant We recognize the need to do much more and with greater urgency. This understanding continues to inform our many • Introduction progress for Infosys. This has also been choices that move us forward, towards a zero carbon future and • Understanding Live a year when that progress has been shapes our investments in sharing our learning broadly. Enterprise severely tested. And this has certainly Among the many challenges exacerbated by the turbulent time been a year that few of us will forget for we are trying to navigate, the digital divide is perhaps the most • Responding to COVID-19 telling. For office staff working from home, the internet is crucial. a long time to come. • Operational footprint Yet billions of people, the world over, still cannot get online. Even in developed countries, the web fails to keep everyone • Awards and accolades Our transformation into a Live Enterprise – life-like, with the connected. In the US, more than 6% of the population (21 million ability to respond intuitively to disruption and dynamic market people) do not have a high-speed connection. In Australia, Our commitment to reduce our carbon • Legacy and impact changes, while evolving at enterprise scale – has started to the figure stands at 13%. We are doing all we can to equip our footprint has always been firm. We won • Corporate strategy become a reality. employees with the internet access they need to succeed in a changing world of work. We also continue to invest in the digital the UN Global Climate Action Award 2019 Our investments in building new digital capabilities, bringing reskilling and upskilling of our workforce, expanding localization greater resilience into our operating model and nurturing an and fostering a diverse and inclusive work environment. in the ‘Climate Neutral Now’ category and 02 Being a responsible business agile digital culture has begun to pay off rich dividends. In fact, Technology – in the form of Infosys Lex, our digital learning a representation at the Global Investors for when the uncertainties of the recent crisis upended familiar platform – is helping us move the needle. Lex also powers InfyTQ, routines, unsettling business as usual and endangering lives, the Infosys learning app, for engineering students in India. Sustainable Development (GISD) forum 03 Being a partner to clients it is our strengths as a Live Enterprise that served us in mitigating the disruption and restoring business continuity. We are deeply conscious of those vulnerable sections of of the UN. 04 Being a people company Even as lockdowns were announced globally, we enabled the community for whom lost income due to the outbreak translates to spikes in poverty, missed meals for children 93% of our workforce, across 40+ countries, to safely work benchmarks for corporate governance. Our new goals for the and reduced access to healthcare far beyond the immediate from home. We continue to evolve our systems and operating coming decade will be launched later this year. This
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