Empowering you to excel

THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES PROGRAMME & ABSTRACTS BOOKLET OCTOBER 22-26, 2019 Theme: Accountability, Innovation and Quality Public Service Delivery

PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

Uganda National Anthem

Oh Uganda! May God uphold thee, We lay our future in thy hand, United, free, For liberty, Together we’ll always stand.

Oh Uganda! The land of freedom, Our love and labor we give, And with neighbours’ all, At our Country’s call, In peace and friendship, we’ll live.

Oh Uganda! The land that feeds us, By sun and fertile soil grown, For our own dear land, We’ll always stand, The Pearl of Africa’s Crown

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1 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

East African Community Anthem

1. Ee Mungu twaomba uilinde Jumuiya Afrika Mashariki Tuwezeshe kuishi kwa Amani Tutimize na malengo yetu.

Jumuiya Yetu sote tuilinde Tuwajibike tuimarike Umoja wetu ni nguzo yetu Idumu Jumuiya yetu.

2. Uzalendo pia mshikamano Viwe msingi wa Umoja wetu Na tulinde Uhuru na Amani Mila zetu na desturi zetu.

3. Viwandani na hata mashambani Tufanye kazi sote kwa makini Tujitoe kwa hali na mali Tuijenge Jumuiya bora.

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2 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

Uganda Management Institute Anthem

Home for the mighty who am I to belong Great men and women so we strive to be Vineyard of excellence that’s what we are Uganda Management Institute

Mighty and Mightier UMI getting Stronger UMI soaring higher than you’ve ever been Empowering me to excel

Drawing the future for my motherland For intergenerational equity Doing better than what we found Uganda Management Institute

Placing you in the hand of God The fountain of knowledge to nurture you Today and forever so we can resound Uganda Management Institute

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WELCOME MESSAGE BY DR. JAMES L. NKATA

am delighted to welcome you to this 2nd International Conference on Governance and Service Delivery in Developing Economies hosted by Uganda Management Institute (UMI); a leading Management Development Institute in East I and Central Africa. We are grateful that so many of you have travelled from far to Uganda to join us here in this conference. UMI holds these conferences on a two year interval to sustain the debate on management challenges that perennially contribute to failure of developing economies to meet their development targets. The conference theme for this year is “Accountability, Innovations and Quality Public Service Delivery”. This conference comes at a time when Africa and other developing economies have for long needed sequential review of their Management, Leadership and Governance systems to inculcate a culture of accountability, innovations as well as quality service to the population.

Our programme over the next four days will highlight policy-oriented research on governance and service delivery under six (6) thematic areas: i. Public Sector Reforms ii. Governance and Sustainable Development Agenda iii. Performance Management, Monitoring and Evaluation iv. E-Governance v. Addressing Persistent Corruption vi. Education Leadership and Management

Ladies and Gentlemen, I hope experiences that we will gain from scholars, researchers, policy makers and practitioners from diverse disciplines of Public Management will enable us to collectively generate practical strategies for improving governance processes, curbing corruption and improving service delivery. This conference should bridge the gap between theory and practice and explore new approaches to governance and management of nations. We are here to identify unresolved management policy issues and explore how we might reach new resolutions to our existing challenges.

Therefore, I would like to thank the UMI fraternity, our partners and funders who have worked together to make this conference a reality. Special regards to the people that have not only paid to attend this conference, but also and most importantly to those that burnt the midnight candle to deliver rich and exciting papers that shall be delivered for discussion.

I salute the Government of Uganda through the Ministry of Education and Sports, Ministry of Public Service, Ministry of Foreign Affairs, Ministry of Internal Affairs, Ministry of Local Government, Uganda Police Force, Parliament of Uganda, State House and our development partners especially the UN Women, Inter-University Council for East Africa (IUCEA), Centenary Bank, UMEME, URSB, IASIA, AAPAM, Amsterdam University, Tampere University and many others for the financial, moral and technical support extended towards hosting this 2nd International Conference on Governance and Service Delivery in Developing Economies.

As I conclude let me extend my gratitude to the Chief Guest, H.E General Yoweri Kaguta Museveni, Keynote Speaker, H.E President Thabo Mbeki, Plenary Speakers, Session Chairs, Organizing Committee and Scientific Committee for organizing such a successful conference.

I wish you all an enriching and productive Conference.

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CHIEF GUEST

The President of the Republic of Uganda / Visitor to UMI

H.E Y.K Museveni, the President of the Republic of Uganda has served Uganda since 1986. Prior to taking power, the President served briefly in the governments that succeeded President Idi Amin Dada Oumee (RIP) as Minister of Defence, Minister of Regional Co-operation and Vice-Chairman of the Military Commission. In July 1990, President Museveni was elected the Chairman of the Organization of African Unity (OAU) for the year 1990/9. Records clearly demonstrate that Uganda under President Museveni has made tremendous progress in the last 33 years. H.E. President Museveni has received several awards in recognition of his global contributions globally. In 2017, President YK Museveni won the Africa Liberation Prize conferred by the African Liberation Award Committee. In 1994, President YK was awarded the Honorary Doctor of Laws of the Humphrey Institute of Public Affairs, University of Minnesota-Germany; a Doctor of Laws degree from the Mbarara University of Science and Technology in Uganda in 2006, he was awarded a Doctor of Divinity degree from the Latin University of H.E General Yoweri Kaguta Museveni Theology in the United in recognition and appreciation for his efforts in the fight against HIV/AIDS and the elevation of education in Uganda; an Honorary degree from Turkey’s Fatih University in recognition for his contribution to the development of political international relations; a Doctor of Laws degree from Makerere University in Uganda in respect of his outstanding achievements and exceptional contribution to the advancement of humanity; and a Doctor of Literature degree from the University of Dar es Salaam for his notable contribution in the application of knowledge to solve real problems. President YK Museveni has authored two books; (1) Sowing the Mustard Seed: The Struggle for Freedom and Democracy in Uganda, and (2) What Is Africa’s Problem? The President served as the Chancellor of Makerere University, Kampala from 1986 to 2002 and he is the UMI Visitor.

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KEYNOTE SPEAKER

H.E President Thabo Mvuyelwa Mbeki

H.E Thabo Mvuyelwa Mbeki is a South African politician who served as the second president of South Africa from June 1999 to 24 September 2008. Before being elected the president of South Africa, H.E Thabo Mbeki played a critical role in ending apartheid in South Africa. He served in several positions between 1967 and 1984 in African National Congress (ANC). Some of the positions held include; Secretary for Presidential Affairs, National Executive of the ANC; Chief Representative of the ANC in Nigeria /Swaziland; Political Secretary and Director of Information; a member of Politico-Military Strategy Commission (PMSC); and Head of the ANC’s Department of Information and Publicity. He also led the ANC delegation to meet a delegation from Institute for a Democratic Alternative for South Africa (IDASA) in Dakar Senegal in 1987. With his country experience, he issued statements to United Nations General Assembly for the need to give full cooperation and support to the Special Committee against apartheid so that they could speed up their (UN’s) work on South Africa. H.E Thabo Mbeki also persuaded the ANC to give up the armed struggle against the apartheid regime because he believed guns would not grant freedom but that negotiations would. In 1997, H.E Thabo Mbeki was endorsed by African National Youth League as H.E President Thabo Mvuyelwa Mbeki the Deputy President in the New Government (ANC) headed by H.E the late Nelson Mandela (RIP). H. E. Mbeki led an African National Congress delegation to the Truth and Reconciliation Commission (TRC) and later elected the President of the African National Congress (ANC) during the party’s 50th conference. He strengthened bilateral trade relations between his country, Singapore and India. He oversaw the transition from the Organization of African Unity (OAU) to the African Unity (AU) and mediated a peaceful solution to Zimbabwe’s contested election. H.E Thabo Mbeki led many of African Union (AU) initiatives in the continent. In 2009 he was appointed to head a committee tasked with investigating human rights violations in Darfur; and was appointed to mediate the electoral standoff in the Ivory Coast in 2010. He has received Honorary Doctorate from Rand Afrikaans University and Honorary Doctorate of Laws from Glasgow University Caledonian University in 1999 and 2000 respectively. He is currently the Chancellor of University of South Africa (UNISA).

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The Minister of Education & Sports

Hon. Janet K. Museveni is the First Lady of Uganda since 1986 and known as Mama Janet Museveni. Mama Janet Museveni is a professed and active Christian whose work and life is driven by Faith. In November 2005, the First Lady joined active politics and was voted overwhelmingly in 2006 and 2011 as a Member of Parliament, Ruhaama County. Mama Janet Museveni also served as State Minister for Karamoja Affairs, the position she held till her current appointment as a Minister of Education and Sports. In 2014, the Global Decency Index (GDI) rated Mama Janet Museveni as the most decent African First Lady. She is a recipient of the Uganda Book Awards 2018 for her book titled ‘My Life’s Journey’ which was the best Biography/ Autobiography book. Mama Janet Museveni was the first to receive Global Leadership Award in 2012 by group of International HIV and AIDS advocacy organizations in recognition to her support for HIV prevention measures and caring for orphans in Uganda. She also received the Family Values Award in 2015 for her outstanding contributions to the family. The First Lady, is the founder and Patron of Uganda Women’s Effort to Save Orphans (UWESO), an The First Lady, Hon. Janet Kataaha Museveni indigenous NGO which cares for war-related and HIV/AIDS-affected orphans in all the Districts of Uganda since 1986; the founder and Patron of National Strategy for the Advancement of Rural Women in Uganda (NSARWU), an NGO which works with poor rural women to empower them economically through various interventions; and founder and Patron of the Uganda Youth Forum (UYF) an NGO that engages the youth of Uganda for purposes of character and behavior formation particularly with regard to HIV and AIDS prevention. Mama Janet Museveni is also the Patron of the Safe Motherhood Initiative of the Ministry of Health and as well as the Co-Chair of CURE Hospital which is a special Hospital for crippled children in Uganda. She is an Active member of Organization of African First Ladies for Development (OAFLA) an Organization that unites the First Ladies of Africa in the fight against HIV and AIDS in the Region.

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The Chancellor of UMI

Hon. Geraldine Namirembe Bitamazire is a Ugandan academic and politician. She is the currently Senior Presidential Advisor on Education and Chancellor of Uganda Management Institute. She holds Diploma in Education, Bachelors’ Degree in Social Sciences and Master in Education Planning and Management, all from Makerere University, Kampala. Bitamazire is the longest serving educationist in the Uganda. She is known as ‘Mama UPE” because of her enormous contribution towards the success of Uganda Primary Education (UPE) programme. Hon. Bitamazire has served as a Head teacher, Tororo Girls School and Director of the East African Harbors Corporation from 1971-1973; a Senior Education Officer from 1974-1979; Minister of Education and Sports 1979/80; the National Chairperson of the Uganda Girl Guides Association in the 1980s; Deputy Chairperson of the Teaching Service Commission (1981- 1986); and Minister of State for Education and Sports (1999-2005). Between 2001 and 2011, she was a Woman Member of Parliament representing Mpigi District as well as Minister of Education and Sports. Hon. Bitamazire played a pivotal role in the establishment of Uganda National Examination Board (UNEB) after the collapse of East African Community. From 1998-2001, Hon. Bitamazire was a member of the United Nations Commision on the Status of Women; Hon. Geraldine Namirembe Bitamazire President of the National Women Organisation of Uganda (NAWOU); Member of the Makerere University Council (1981-1995); Founder Member of the Uganda Martyrs University, Nkozi; and a founding member of the Forum for African Women Educationalists (FAWE) which is a pan-African NGO founded in 1992 by five women Minister of Education to promote girls’ and women education in Sub-Saharan Africa. Mama UPE, has received award Lifetime Achievement Award in 2018 from Sudreau Global Justice Program of Pepperdine University in recognition for fight for women justice; Life Member of the Uganda Young Men’s Christian Association (YMCA); and a special Award of Honour from Buckley High School Girl Boarding School for her contribution to girl child education in Uganda. Finally, she belongs to the National Resistance Movement (NRM) political party.

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The Chairperson Governing Council, UMI

Chev. Francis X.K Lubanga is the Chairperson Governing Council at Uganda Management Institute. Prior to his appointment as UMI Council Chairperson in 2017, Chev. Francis X.K Lubanga was working as a Permanent Secretary in the Ministry of Education and Sports. He is the Senior Citizen with clean track records in public service in Uganda. He has served as; Senior Assistant Secretary in the Office of the President (1982- 1986); Principal Assistant Secretary in Ministry of Cooperatives and Marketing and/ Ministry of Local Government from 1988-1996; Founding Director of the Decentralisation Secretariat in 1996; Permanent Secretary in Health Service Commission and Ministry of Local Government. Chev. Francis X.K Lubanga is currently, the Chairman Governing Council Soroti University; Member of Board of Trustees, Uganda Insurance College/ Insurance Institute of Uganda; Vice-Chairman of the Board of Governors & Chair of the Human Resource and Pastoral Committee at St. Francis Hospital Nsambya; and Member of Board of Governors/ Chair of the Human Resource Committee at Katalemwa Cheshire Home and Organization which was founded in Uganda in 1970, with the aim of providing a family home environment to people who were incurably sick or with physical disabilities. Chev. Francis X.K Lubanga has received several meritorious Chev. Francis Xavier Kiwanuka Lubanga awards for his contribution in Uganda Public Service and the globe. In 2015, he was awarded the Uganda Golden Independence Medal by H.E. The President of Uganda, YK Museveni; in 2014, he received Appreciation Award from Head of Public Service and Secretary to Cabinet for his meritorious contribution to the Public Service of Uganda; recognised by Minister of Local Government for his distinguished contribution to the implementation and success of decentralisation in Uganda; and received Excellence in Education and Leadership Award from Association of Catholic Education Institutions and Teachers in Kampala Archdiocese (ACEITEKA) in recognition for his long and outstanding contribution to education in the Archdiocese of Kampala. Chev. Francis X.K Lubanga also received a Distinguished Service Award in recognition of my dedicated service to the Education Sector as Permanent Secretary by the Minister of Education and Sports; and in 2000, Kyambogo Convocation recognized Chev. Francis X.K Lubanga for his Outstanding Contribution to the Development of Education in Uganda; and finally. Chev. Francis X.K Lubanga holds Master’s Degree in Social Sciences from University of Birmingham, United Kingdom; Bachelors of Arts (Hons) in Political Science and Public Administration (Upper Second), and Diploma in Education (First Class) all from Makerere University, Kampala. He has obtained several which include but not limited to; Certificate in Administrative Officers Law, Certificate in Rural Development Planning and Control, and Certificate in Managing Performance Oriented Public Services.

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The Director General

Dr. Nkata is a holder of PhD in Higher Education Management, Administration and Planning; MSc. and Postgraduate Diploma in Management and Administrative Sciences; and Postgraduate qualifications in Administrative Law and Public Sector Administration and Practice. Dr. Nkata is a specialist and Scholar in Higher Education Management, Administration and Planning. He is also a specialist in management and administration sciences in public sector. He is currently the Director General of Uganda Management Institute. Prior to that he Dr. Nkata served as a Senior Lecturer of Management and Administrative Studies in Makerere University and Director of the East African Institute of Higher Education Studies and Research. He has taught management and administration studies in various Universities for the last 35 years. He has twenty years exposure and experience in both international and national consultancy work in the fields of his specialty. He has traveled and had an exposure to policies and administration practices in more than 37 countries of the world. He has been involved in national and international Dr. James L. Nkata financial support negotiations with local and international agencies. Dr. Nkata has won a number of research grants through his innovative experiences. He has served as an External Examiner of management and public administration in several Universities and being credited for successfully supervising 17 PhD candidates in the area of management and public administration. He has extensively published books and Journal Articles in the area of management and administration of organizations. He has served in several Boards and currently he is the Chancellor YMCA Comprehensive Institute; the Chairperson of YMCA National Executive Committee; and the Vice President of International Association of Schools and Institutes of Administration (IASIA), in charge of Africa region. He is also serving on several Editorial Boards of International Journals.

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Director of Programmes and Students Affairs/ Chairperson Central Organizing Committee

Saturninus Kasozi-Mulindwa is the Director of Programmes and Students Affairs at Uganda Management Institute. He is a Chartered Accountant and a member of ACCA (UK) and ICPAU (Uganda). He Holds a Doctorate in Finance and Accounting from the University of Birmingham (UK); a Master’s Degree in Development Finance from the University of Birmingham; Post Graduate Diploma in Urban Governance and Management from Institute of Housing Studies (IHS) Netherlands; Postgraduate Certificates in Financial Management; and Postgraduate Certificate Project Management both from Strathclyde Business School (Glasgow). Dr. Kasozi Mulindwa completed and obtained his Honours Bachelor’s Degree in Commerce (B.Com) specialisation in Banking from Makerere University among other qualifications. He has worked as Finance Officer with Ministry of Local Government, Chief Manager of projects with Dr. Saturninus Kasozi-Mulindwa former Uganda Commercial Bank. He has also served as Principal Consultant and head of Business and Financial Management Department and, Ag. Director General of UMI. He has also undertaken various assignments in training, research, consultancy and advisory services especially in areas of Accounting, Finance, Strategic planning, Training, research and Business management. Dr. Kasozi is a principled, self-motivated and an effective leader who is keen to performance and results. In all his assignments he has exhibited a high degree of honesty, leadership skills driven by a desire to serve, respect and empower those he works with and serves. He is a strong believer in strategic planning, institutional building and strengthening. He is a man of character, vision and possesses strong values that are required to galvanise others around a shared vision.

Director Finance and Administration / Chairperson, Resource Mobilisation and Fundraising Committee

John Nakabago is the Director Finance and Administration and Secretary Governing Council of Uganda Management Institute. John has 37 years of cumulative working experience public sector especially in areas of Finance, Administration, Project and Program Management. He has worked as worked as Consultant and Head Projects Department at UMI; Director Project Implementation Unit at Ministry of Education and Sports; Project Administrator at Ministry of Local Government; worked in Coffee Marketing Board as Principal Accountant; and Chief Accountant, Jubilee Ice Soda Works Limited. John is the current Vice President of Eastern African Association of Public Administration and Management (APAAM). He holds Masters of Business Administration (Finance), Makerere University and is a PhD (Candidate) at Mr. John Nakabago North West University, South Africa.

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Chief of Institute Research and Innovations Centre /Conference Convenor

Rose Bakenegura Namara is an Associate Professor in Development Management at Uganda Management Institute and the Chief of Institute Research and Innovation Centre. She is a member of the National Monitoring and Evaluation Technical working group under the Office of the Prime Minister and a full member of the Uganda Evaluation Association. She has served as a member of the editorial board of numerous journals on Development Management and Public Policy Management. Her research concentrates on local governance, policy implementation and evaluation, social transformation, civil society engagements, development cooperation and development evaluation. She has published and edited books (Gomez, Corradi, Goulart and Namara eds, 2010, Basheka, Karyeija and Namara eds 2012), book chapters (Asingwire, Muhangi and Namara, in Awortwi and Walter- Drop eds, Routledge, 2017), and several articles in international refereed journals including; Commonwealth Journal of Local Governance; African Consortium of Public Administration; Journal of Education and Training Studies; International Assoc. Prof. Rose Journal of Policy Studies; Journal of Public Administration and Development Bakenegura Namara Alternatives (JPADA); and the Ugandan Journal of Management and Public Policy Studies.

DEANS OF SCHOOLS & INSTITUTE REGISTRAR

Dean School of Management Sciences / Chairperson, Scientific Committee

Gerald Kagambirwe Karyeija is an Associate Professor of Public Administration & Management, and Dean, School of Management Science, Uganda Management Institute. He is also an Extra-Ordinary Professor of Public Administration, North- West University and Senior Scholar, University of Lusaka. He is the Chairperson of the ECASSA Institute of Social Protection. His main research interests include Leadership, governance, democracy, public policy, corruption, parliamentary studies, neighbourhood accountability assemblies, local governance and higher education. He is a reviewer and editor of a number of academic journals. He is a member of Uganda Evaluation Association, Local Economic Development Network Africa, Uganda Association of Public Administration and Management, Eastern Assoc. Prof. Gerald Africa Research and Innovations Management Association, Norwegian Association Kagambirwe Karyeija for Development Research (NFU), Africa Network Norway, African Association of Public Administration and Management and Common Wealth Association of Public Administration and Management.

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Dean School of Business and Management

Wilberforce Turyasingura is the founder Dean of the School of Business and Management at Uganda Management Institute. Wilberforce has amassed significant wealth of experience in management consulting and capacity building programmes in human resource management, organisational development and strategic planning. His main research interests include knowledge management, organizational citizenship behavior and organizational learning systems. He has published in the areas of employee empowerment, public sector competence development Dr. Wilberforce Turyasingura mechanism, and human resource management. He is currently the editor the Africa Journal of Public Sector Development and Governance, a flagship journal for the Association of Management Development Institutes Network (AMDIN) in Africa.

Dean School of Distance Learning and Information Technology

Jennifer Rose Aduwo is a Principal Consultant in Information Technology and the Dean, School of Distance Learning and Information Technology at Uganda Management Institute (UMI), Uganda. She is the President for Governance and Finance for the Association of African Development Learning Centres an affiliation of the Global Development Learning Network coordinated by the World Bank. Her research interests are on ICT innovations and machine learning for crop disease detection to enhance its management.

Dr. Jennifer Rose Aduwo

Dean School of Civil Service, Public Administration and Governance

Sylvester Kugonza is Dean, School of Civil Service, Public Administration and Governance at the Uganda Management Institute. He holds a PhD in Public Policy of University of Birmingham, U.K, Masters in Project Management from CUT, Australia, a PGD in Rural Policy and Project Planning, ISS Netherlands. Sylvester brings together an eclectic combination of experience both in public and private sectors including NGOs of diverse sizes and scope. Within Development work, Kugonza’s research interests are on public policy and governance especially on what happens at the point of service delivery to service users. Sylvester chaired the Scientific Committee of the conference. Dr. Sylvester Kugonza

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Institute Registrar / Conference Manager

Mary Basaasa Muhenda is the Institute Registrar at Uganda Management Institute. She holds a Doctoral of Philosophy Degree specialising in Technology Management as a field of research from the University of Science in Malaysia; a Masters Degree in Records and Information Management, Postgraduate Diplomas in Management Information Systems, Archives Administration and Records Management; and a Bachelor of Arts Degree. Dr. Muhenda has to her credit over 20 years of scholarly work. She has published widely in areas of e-governance, information security, management information systems, knowledge transfer and International Joint Dr. Mary Basaasa Muhenda Ventures.

PLENARY SPEAKERS

Dr. John-Mary Kauzya, (PhD)

John-Mary Kauzya is a Ugandan born in 1957. He is Chief of Public Administration Public Service Innovations Branch (PSIB) of the Division for Public Institutions and Digital Government (DPIDG) in the Department of Economics and Social Affairs (DESA) at the United Nations Headquarters in New York where he has worked since July 1999. Before taking on the management job of Chief of Branch, he worked as Inter-regional Adviser in Governance Institutions and Systems in the same Division. Prior to joining the International Civil Service at the United Nations, he taught at Makerere University in Uganda and worked as the Deputy Director of the Uganda Management Institute and as an International Adviser in Africa in various fields of governance and Public Administration and Management including; management training and consultancy, strategic planning as well as high-level public-sector leadership capacity building. He has advised governments of Uganda, Rwanda, Ethiopia, Mozambique, Angola, Somalia, South Africa, Tanzania, Liberia, Kenya, the Comoros, Kosovo, Guinea Conakry, Togo and Brazil, on governance and public Dr. John-Mary Kauzya, (PhD) administration and management including: Civil Service Reform, decentralisation and management of local governments, capacity building for conflict management, Parliamentary restructuring, strategic development planning, public policy design, programming and evaluation and strengthening Management development and training Institutes. He holds a PhD in Law (Doctorat en Droit) from the University of Paris 1 Pantheon Sorbonne majoring in public Administration and Management. After his Bachelors’ degree obtained from Makerere University in Uganda, he undertook post-graduate studies at the University of Grenoble III in France, the Liverpool Institute of Public Administration and Management in UK, the Paris International Institute of Public Administration in France (IIAP), and the Administrative Staff College of Nigeria. He speaks English and French fluently. He is a member of the Commission on International Accreditation of Public Administration Education and Training Programs (ICAPA), He served as a Member of the UNDESA/IASIA

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International Taskforce on Standards of Excellence in Public Administration Education and training. He is working with the Africa Public Sector Human Resource Managers’ Network (APS-HRMnet) and the African Association for Public Administration and Management (AAPAM) in professionalising the management of human resources in the public service in Africa. He is a Member of the Advisory Board of “Public Money and Management: Integrating Theory and Practice in Public Finance and Management”) an Independent international review of finance, management and policy in the Public Service of the Chartered Institute of Public Finance and Accounting (CIPFA). In recognition of his work in Public Administration and Public Policy, he was awarded with the O.P DWIVEDI AWARD 2014 by the International Association of Schools and Institutes of Administration (IASIA) for Outstanding Contribution to Public Administration and Public Policy in the World. He has widely published in various areas of governance and public administration including a widely acclaimed book; “Excellence and Leadership in the Public Sector: The Role of Education and Training” edited with Prof Allan Rosenbaum. Championing creativity and innovation in Public Sector Institutions, he is an acknowledged expert and advocate of transformational Leadership in the context of Sustainable Development Goals.

Prof. Juraj Nemec

Juraj Nemec holds an MBA in Business Administration, a Ph.D. in Public Sector Economics and is Professor of Public Finance and Public Management at the Faculty of Economics of the University in Banska Bystrica, Slovakia and at Masaryk University in Brno, Czech Republic, with 37 years’ experience in teaching in public sector management and procurement. He published over 400 books and scientific articles in this field and fulfilled several academic posts, including the position of ‘Dean of the Faculty of Finance’. He is the member of CEPA UN, Vice-President of the International Association of Schools and Institutes of Administration (IASIA), the member of the Board of the European Association of Public Administration Pro. Juraj Nemec Accreditation, served as President of the NISPAcee, Vice-President of the International Research Society for Public Management and in many other positions. Beside his academic and scientific career, Mr Nemec prefers to stay in narrow contact with practice. His main practical area is the senior public procurement advisor and has a track record of 20 years professional experience in various transition countries. In his assignments in Albania, Kosovo, Bosnia and Herzegovina, Serbia, Romania, Macedonia, Moldova, Monte Negro, Kazakhstan, Slovakia and the Czech Republic he provided training activities in the field of public procurement as well as assistance in institution building and development, including Human Resources. As a key advisor to the governments of Slovakia and the Czech Republic, both ex-Phare countries, he supported all levels of public administration in their internal reforms and improvement of public procurement systems, prior and after their accession to the European Union. In this position he co-drafted the first public procurement law in Slovakia, reviewed the Czech procurement legislation and advised Macedonia in drafting of its secondary procurement legislation. Working since 1999 as advisor of Transparency International and since 1995 as an external advisor for the Slovak Office of Public Procurement, he assists in the constant improvement of the Slovak public procurement system in close cooperation with the government.

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Prof. Christine Dranzoa

Christine Dranzoa is a Professor of Wildlife Management. Founder Vice Chancellor of Muni University, Arua, Uganda; Representative of Uganda Vice Chancellors Forum in the Higher Education Students Financing Board. She served as the first female Deputy Director, School of Graduate Studies in Makerere University from 2005- 2010. She founded the Department of Wildlife & Animal Resources Management (WARM), Faculty of Veterinary Medicine. She served as Chairperson, Pan African NGO, Forum for African Women Educationalist (FAWE) that is advocating and promoting the education of the Girl-Child in 33 African Countries from 2013 to 2017. She is a recipient of many international and national awards for her exemplary leadership and mentorship; the 2018 National Golden Jubilee Award, from H.E Yoweri Kaguta Museveni the President of the Republic of Uganda for her contribution towards the development of Uganda; 2019 Conservation Award from the Ministry of Prof. Christine Dranzoa Tourism, Uganda; Unbalanced Trophy-Aarde Award (2002) Dieren Park Amersfoort Zoo, Netherlands award for her major contribution towards Wildlife Conservation in Uganda to mention but a few. She is an accomplished researcher and academician, highly published member of Uganda National Academy of Sciences.

George Nathan Bamugemereire

George Nathan Bamugemereire is the Deputy Inspector General of Government of Uganda. The position he has held since 2013. Prior to his appointment George worked as a State Attorney with the Director of Public Prosecution (DPP), Head Legal/ HR Manager for Shell Uganda and HR Adviser of Shell Mexico. In 2003 he relocated to London where he served as Team Leader of the Global Employee Share Plan for Shell International and HR Manager of Shell Gas Direct. To sum it all, George has a wealth of experience in both private and public sector across the globe. He holds a Bachelor and Master of Laws from Makerere University-Kampala; and 2 Honorary Doctorates. George Nathan Bamugemereire

Prof. Emmanuel B. Kasimbazi

Emmanuel B Kasimbazi is a Professor of Law and a Chair Environmental Law Centre, School of Law, Makerere University, Kampala. He is a policy, legal and institutional expert and has worked as a Consultant on a number of environmental law related projects. Prof. Kasimbazi is a member of the IUCN World Commission on Environmental Law and a fellow of the Uganda National Academy of Sciences, the African Academy of Sciences and the World Academy of Sciences.

Prof. Emmanuel B. Kasimbazi

PARTNERS

16 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

Prof. Wilson Muyinda Mande

Wilson Muyinda Mande is a Ugandan academic and the current Vice Chancellor of Nkumba University. Mande is Professor of Business Administration and has served in several positions at the university. He worked as Head of Department, School of Business Administration, Academic Registrar and Deputy Vice Chancellor of Nkumba University. Prof. Mande has undertaken consultancies in areas of education; management, monitoring and evaluation; training; human resources and policy development with national and international organisations like NCDC, UWASNET, HURINET, NARO, TASO, MS Denmark, SOS Children Villages, Mildmay International, Stromme Foundation, World Vision, Danida, Ford Foundation, UNISA, UMI and UNESCO. He also served as a Member of the Board of World Vision Prof. Wilson Muyinda Mande International; Board Member of TASO Global; Chair of Uganda Policy Management Forum based at UMI and Member of National Council for Higher Education. He is the Founding Editor of University Vice Chancellor Forum (UVCF) Bulletin and Nkumba Business Journal. He also serve as the Chair of Editorial Board, Ugandan Journal of Management and Public Policy Studies; Reviewer for International Journal of Organizational Analysis; African Business Ethics Journal and Editorial Board Member of Makerere Journal of Higher Education. Prof. Mande has over 67 publications in forms of books, chapters in books and journal articles. He holds PhD in Leadership and Ethics from the University of Aberdeen in the UK; a STM from Union in New York (USA); a MA from Virginia (USA); a BD from ATIEA; a Diploma from Makerere; a Diploma from Lund in Sweden; and Advanced Certificate in Educational Management from Leicester (UK).

Dr. Fred Amonya

Fred Amonya is a leader in developing an intellectual framework for Public-Private Partnerships (PPP). He is working with universities across the world, and particularly in the UK and Africa. He views the infrastructure space as a nexus of PPP, climate change, and the fourth Industrial Revolution (4IR) - bringing the physics of that complex space to common parlance. He is a Chartered Engineer, Fellow CIHT and holds a PhD in policy science. He chairs the committee on transport systems economics of the World Road Association (PIARC). See details on ResearchGate and LinkedIn. Dr. Fred Amonya

PARTNERS

17 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

Mr. Andrew Mwenda

Andrew Mwenda is a Uganda print, radio and television journalist, and the Founder /Managing Director of Independent Publications Limited, the publishers of The Independent, East Africa’s leading current affairs news magazine. He sits on the Presidential Advisory Committee of H.E President Paul Kagame of Rwanda. Mwenda served as a visiting Fellow at Yale University (2010); John Knight Fellow at Stanford University, in the United States between 2006 and 2007; a visiting Lecturer at the University of Florida, Gainesville in 20105and visiting Fellow at the Africa Study Centre of the University of Leiden, in the Netherlands (2003). Mwenda worked as Political Editor of Daily Monitor and General Manager of its affiliate FM radio, KFM before establishing The Independent in 2007. He has also worked as a Consultant for the World Bank, the World Resources Institute and Transparency International; Mr. Andrew Mwenda written for international news media like Des Spiegel and the International Herald Tribune, New York Times and Foreign Policy; produced documentaries for BBC World Television and Radio. In 2005, he was among sixteen Senior Journalists invited by the British Government to discuss with Prime Minister Tonny Blair on the Commission for Africa. In 2010, he was nominated by Foreign Policy among the Top 100 Global Thinkers; Africa’s Future Leaders by Africa Study Institute as an Archbishop Tutu fellow (2009); and a Young Global Leader by the World Economic Forum (2008). Mwenda won the International Press Freedom Award (2008) by the Committee to Protect Journalists in tribute to his commitment to a free press in Uganda and the whole world and the Outstanding Alumni Award from the British Council (2006). Mwenda is one of the most recognised African voices in the global debate on the failures of foreign aid to Africa and the need for investment and trade as drivers of growth. A TED speaker, he is a regular speaker at conferences across the world. Mwenda has also authored and co-authored articles for international academic journals like Africa Affairs, Journal of Modern African Studies, Review of African Political Economy, Journal of Commonwealth Studies, Journal for Contemporary African Studies and the Journal of Democracy on top of publishing chapters in several books among others. He holds a Master of Science degree in Development Studies from the University of London’s School of Oriental and African Studies and a Bachelor’s degree in Journalism from Makerere University in Uganda.

PARTNERS

18 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

SELECTED MEMBERS OF THE ORGANISING/ SCIENTIFIC COMMITTEE

Chairperson, Public Sector Reforms

Betty Claire Mubangizi is a Full Professor of Public Administration and holds the NRF–DST Research Chair in Sustainable Local (Rural) Livelihoods. Previously, Professor Mubangizi served as Dean and Head of School of Management, IT and Governance; Dean of the School of Built Environment and Development Studies; and College Dean of Teaching and Learning in the College of law. She was a member of the Scientific Committee of the Comparative Research Programme on Poverty (CROP) based at the University of Bergen in Norway and appointed by the International Social Science Council. She is the managing Editor of the African Prof. Betty Claire Mubangizi Journal of Governance and Development and Editor of the Loyola Journal of Social Sciences. She has over 50 publications in the form of Journal articles, Chapters in books and Journal editorial. She has successfully supervised many Doctoral and Masters Students and serves as external examiner for several universities. Professor Mubangizi’s Research Chair in Sustainable Local (Rural) Livelihoods is couched in the practice of public administration and focuses on the public service delivery system as critical to reducing social exclusion and rural poverty. Theoretically, the work of her Research Chair will draw on two distinct (though interrelated) theories; organisational theory and institutional theory so as to examine the forward and backward linkages between the state and agencies and/ or individuals responsible for implementing public services and anti-poverty programmes in rural areas.

Chairperson, Governance and Sustainable Development Agenda

Mohamed Salih, is Professor of Politics of Development both at the Institute of Social Studies, The Hague and the Department of Political Science, University of Leiden in the Netherlands. He is Nobel Prize for Peace co-laureate for his contribution to the IPCC winning of the 2007 Nobel Prize for Peace (shared with ex-President Al Gore of the USA) and holds Honorary Decorate form Copenhagen University in Denmark. Professor latest books include: Local Climate Change and Society (Routlege, New York 2013) and Economic Development and Political Action in The Arab World (Routlege, New York 2014). Currently, he is completing a book under the title: A Political Economy of African Regionalisms: The Development of Regional Prof. Mohamed Salih Asymmetries (forthcoming Edward Elgar, 2016).

PARTNERS

19 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

Chairperson, Education Leadership and Management

Seppo Hölttä has a PhD in Economics from the University of Joensuu, Finland. He has served as a professor of Higher Education Management at Tampere University from 2002 until his retirement in 2017. He is the founder and the head of the Higher Education Group (HEG) at his university. He has worked as a visiting scholar at UCL and Michigan State universities in the United States and has worked as a guest professor at Beijing Normal University and Beijing University of Technology. Professor Hölttä has worked in Africa in various roles for close to thirty years. Since 2011 he has worked as ahead of three leadership and management capacity building programmes for Ugandan, South African, Cameroonian and Ethiopian universities Professor Seppo Hölttä funded by the government of Finland. In addition, he has leaded International Doctoral and Masters programmes at his university training numerous Africans, in particular from Uganda and Ethiopia.

Chairperson, E-Governance

Patrick Ngulube is a Professor in the Department of Interdisciplinary Research and Graduate Studies at the University of South Africa (UNISA). He is also a Visiting Professor at the National University of Science and Technology, Zimbabwe. His research interests include research design and methodology, indigenous knowledge systems, knowledge management, records management, application of information and communication technologies, e-government, and the preservation of access to information. He has published several articles in scientific journals on various Prof. Patrick Ngulube (PhD) subjects including field methods, e-government and indigenous knowledge systems. He is National Research Foundation of South Africa rated established researcher.

Dr. Hajat Amaal Kinene N. Nsereko

Hajat Amaal Kinene Nsereko is a lady with a competitive mind, adaptive, imaginative, creative, result oriented and a team builder as well. She has aspects that have been cherished by most lucrative and competitive organisations as a means to achieve a competitive edge in this turbulent, fragile and chaotic business environment. Amaal has a Doctorate of Business Administration, CUM LAUDE (Finance Major) the USA, Master of Business Administration (Finance & Accounting) of Makerere University and Bachelor of Arts in Education of Islamic University in Uganda (IUIU). Since September 2009 to date, Amaal has headed Quality Assurance Directorate in various Universities. She is a trained Quality Assurance Officer with the Inter- University Council of East Africa in collaboration with DAAD Germany. She is a Dr. Hajat Amaal Kinene N. Senior Lecturer in the Faculty of Management Studies at IUIU and has taught at the Nsereko Masters level and supervised over 50 students’ research to completion. She has participated in various international, national and institutional level education related

PARTNERS

20 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery consultancies, workshops and conferences. She has participated as both an internal and external reviewer at IUIU and Ndejje University. She has served as an international reviewer in the Journal of Business and Administrative Studies (IJBAS), Malaysia KKG Publications and East African Quality Assurance Network Journal. Further information about Dr. Amaal can be got from www.drhajatamaal.com

Dr. Florence Bakibinga Sajjabi (Mrs)

Florence Bakibinga Sajjabi (Mrs) currently is a Lecturer at Uganda Management Institute (UMI) in the Department of Educational Leadership and Management, School of Management Science, where she is also Chair of the School’s Research Committee. She is a certified member of the John Maxwell Team and British Council Training Team. She has served on various university councils and boards, and sits on the Governance Boards of a number of secondary schools in Uganda. Her research and writing interests are in the theory and practice of education and educational matters, as well as general institutional governance, leadership and management.

Dr. Florence Bakibinga Sajjabi (Mrs)

Assoc. Prof. Maria Kaguhangire-Barifaijo

Maria Kaguhangire-Barifaijo is an Associate Professor of Education Leadership and Management and Head of Department, Educational Leadership and Management at Uganda Management Institute. Maria has 15 years of teaching, research, graduate supervision and consultancy experience. She has widely published in the areas of Higher Education Leader hip/ Management and HRM& Development. Her area of specialization is Educational Leadership and Management (HRD in Higher Education). Maria is the author of Research Book titled “Developing Research Skills among Graduate Students” which is widely used in Higher Institutions of Learning. She has also served as a visiting scholar at the Universities of Oslo in Norway and Tampere in Finland; the Vice-President of African Networking Internationalization of Education (ANIE) from 2012 – 2016; spearheaded the Gender and Equity Budgeting Assoc. Prof. Maria (GEB) in Uganda and currently she is the Chairperson Board of Governors, Kitante Kaguhangire-Barifaijo Hill School. She has participated in a number of international collaborations (NOMA, NICHE, LMUU and now LMEU); and initiated a number of academic programs at Uganda Management Institute. She has supervised and examined over 100 graduate students at Masters and PhDs. Maria is a creative thinker and has excellent analytical as well as interpersonal skills.

PARTNERS

21 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

Dr. Stella B. Kyohairwe

Stella B. Kyohairwe is a Head of Department, Political & Administrative Science / Senior Lecturer of Public Administration and Management at Uganda Management Institute (UMI). Before joining UMI, Stella worked as a Director of Academic Affairs and Senior Lecturer at Kampala International University. She also worked as a Principal Personnel Officer in Uganda Public Service for 15 years. Her current academic career of over 10 years covers teaching, research and administration. She has published over 10 journal articles, delivered keynote addresses and numerous papers at international conferences. Her areas of expertise include; Public Sector Management; Human Resource Management; Public Policy Administration and Management; Institutional Leadership and Management; Governance; Administration Dr. Stella B. Kyohairwe and Organizational Theory, and Gender and Development. She is a Supervisor and Examiner of graduate research and an editor of Journal of Public Administration and Development Alternatives (JPADA). Dr Kyohairwe obtained her Master of Philosophy in Public Administration and Doctor of Philosophy from University of Bergen, Norway after her undergraduate degree at Makerere University. She is also an active member of Uganda Association of Public Administration and Management (UAPAM) and Vice-President of Eastern Africa Research and Innovation Association (EARIMA).

Dr. Oluka Pross Nagitta

Oluka Pross Nagitta is a holder of PhD in Management Studies from the University of South Africa. She holds a Master of Business Administration from Maastricht School of Management, the Netherlands and a Professional qualification in Purchasing (NEVI A-CIPS Accreditation). She is also a member of the Educational Programmes Committee, African Institute for Supply Chain Research and Institute of Public Procurement Professionals of Uganda. In the past six years, she was a Chairperson Contact Committee at Uganda Management Institute and has trained various people in Public Procurement and Supply Chain in various Universities in Uganda. Currently Dr. Oluka Pross Nagitta she is working at Uganda Management Institute as a Lecturer and her teaching and research interest is in Public Procurement and Supply Chain Management. Pross has been part of the team that has carried out procurement audits in Uganda, Tanzania and Malawi. Pross has also worked as a Lead Consultant in Sierra Leon, under the UNICEF funded project which mapped the medicine supply chain. She has researched widely in public procurement and presented several papers at international conferences.

PARTNERS

22 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

Dr. David Ssekamatte

David Ssekamatte holds a PhD in Education and Social Sciences of Carl von Ossietzky University of Oldenburg, Germany and a Master of Arts in Economics of University of Lucknow in India. David a Consultant / Lecturer Monitoring and Evaluation (M&E) at the Uganda Management Institute and has more than 10 years’ experience in programme management, Monitoring and Evaluation (M&E) and management consultancy in education and health sectors as well as youth and children related programmes. He has also worked with various education service and health related development organizations as a Programme Manager, Monitoring and Evaluation (M&E) Manager before joining academia. His research interests are Dr. David Ssekamatte mainly in the areas of sustainability education, environmental management, higher education management and Monitoring and Evaluation. He has attended various short-term trainings within and outside Uganda on competence-based training and assessment, results-based monitoring and evaluation, outcome and impact evaluation, research methodologies and research management, capacity building and pedagogical skills for lecturers and research supervision, training of trainers and project planning and management.

Dr. Paul Netalisile Malunda

Paul Netalisile Malunda is a Consultant in the Management Department at Uganda Management Institute. He holds a PhD in Educational Management of Makerere University. He is the Deputy Chief Editor of The Journal of Management and Public Policy Studies. Paul is a peer reviewer for the International Journal of Learning, Teaching and Education Research. He is an external examiner for Masters Students in the Faculty of Education and Humanities, Gulu University and for the Graduate Dr. Paul Netalisile Malunda school of Business and Management, Ndejje University. His research focuses on Educational Management and Quality Education.​

Dr. Rose Kwatampora Oguttu, Chairperson Marketing Committee & Conference Venue Manager

Rose Kwatampora Heads the Projects & Consultancy Department and serves as Coordinator of UMI projects and consultancies including management of the institute’s infrastructural development. She holds a PhD in Public Management and Governance from North West University, South Africa focusing on unpaid care work in Uganda. She holds Master of Science degree from the University of Ibadan- Nigeria; a Bachelor of Science in Economics of Makerere University; a Postgraduate Diploma in Financial Management and a Postgraduate Diploma in Project Planning and Management of Uganda Management Institute. Rose is experienced in Project Dr. Rose Kwatampora and Financial Management, Budgeting, Events Planning and General Management. Oguttu (PhD)

PARTNERS

23 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

Jude Tibemanya Rwemisisi

Jude Tibemanya Rwemisisi is a Social Scientist and Medical Anthropologist with over 20 years of research, program management, fundraising and knowledge translation. He is a Senior Research Fellow at Uganda Management Institute and a PhD Scholar at University of Amsterdam, Institute of Social Science Research and an affiliate of Centre for Social Science Research on AIDS (CeSSRA) Makerere University. Jude conducts research and program management in the areas of HIV and AIDS, Child Affairs, Healthcare management systems, Alternative Healing, Adolescent Reproductive Health, Migration Health, Disaster Management, Management of Post- Jude Tibemanya Rwemisisi conflict interventions and has conducted consultancy for local and international organizations including fhi360 (USA), SNG Uganda, Lakarmissionen (Sweden), Reproductive Health Uganda, University Research Council (USA). Jude is widely published in high impact factor journals including Human Resources for Health, Health Policy and Planning (Oxford University), BMC Public Health, Midwifery, Reproductive Health and contributes book chapters to Edited Books. Jude’s current passion is mobilization of resources for uptake of research by policy makers and practitioners across sectors of the Government of the Republic of Uganda and popularization of effective avenues for dissemination of research.

Robert Agwot Komakech

Robert Agwot Komakech is a Research Fellow at Uganda Management Institute (UMI). Before joining UMI, he served as the Head of Department, Business Studies and Founding Deputy Director, Center for International Cooperation at Kumi University. Komakech has over 12 years of progressive teaching experience at Secondary and University level. He is internationally exposed and has travelled in more than 06 countries for academic purposes. He has made a number of paper presentations at local and international workshops and conferences; and has published in Local and International referred Journals within his areas of academic competence and research interest. He is serving as Editorial Board Team, Advances in Politics and Robert Agwot Komakech Economics (APE)-USA; Guest Reviewer at Athens Journal of Education, Greece; Associate Reviewer at Africa Education Evaluation, Zeetarz Publishing; Guest Reviewer at African Educational Research Journal (AERJ), Nigeria; and an Active Member, Uganda Textbook Academic and Non-Fiction Authors Association (UTANA)- Uganda. His research interests are in areas of; Public Procurement, Education (with focus to secondary and higher education teaching and governance), Public Policy, Entrepreneurship, Public Sector Reforms and Research.

PARTNERS

24 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

Dr. Margaret Kemigisa / Conference Coordinator

Margaret Kemigisa is a Social Development Consultant working with Civil Society Organisations (CSOs) and Government. She has worked in the East and Horn of Africa region doing research in different fields including; health, agriculture, child development and financial inclusion. She also served as a board member with Women of Uganda Network (WOUGNET) and is a member of the African Evaluation Association (AfrEA).). Her research interests include public health, education, youth development and financial inclusion. Some of her work has been published in the Global Health Action, Health Policy Plan and BMC Pregnancy and Childbirth. Margaret enjoys poetry and is a Children’s Author with Igaaza Creations Ltd. Margaret holds a Dr. Margaret Kemigisa PhD in Public Health and Policy from the University of London.

PARTNERS

25 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES

TIME Day One Monday, October 21, 2019 VENUE: UMI Jubilee Building 8.30-10.00 Meeting of the Central Organizing Committee Members Pre-Conference Workshops Venue: Golden Jubilee Building Boardroom 4th Floor 1) Advanced Research Methodology and Doctoral Colloquium – Prof. Patrick 10.00-11.00 Breakfast Ngulube, Assoc. Prof. Gerald Kagambirwe Karyeija, Dr. Florence Bakibinga Sejjabi (Mrs) & Robert Agwot Komakech –Golden Jubilee Building, 2nd Floor, 11.00-1.00 Meeting of the Advisory Board of the Ugandan Journal of Lecture Room 9 Management and Public Policy Studies Venue: Golden Jubilee Building Boardroom 4th Floor 2) Monitoring and Evaluation; Use of Evidence, Systematic Reviews - Dr. Ismael nd 1.00-2.00 Lunch Kawooya, Dr. David Ssekamatte & Martha Olwenyi- Golden Jubilee Building, 2 Floor, Lecture Room 11 2.00-5.00 Scientific Committee Meeting th Venue: Golden Jubilee Building Boardroom 4 Floor 3) Development of Sustainable Community Healthcare - Jude Rwemisisi - Golden Jubilee Building, 2nd Floor, Lecture Room 12

4) Pre-conference Workshop Closing Ceremony 8.30-9.00 Day Two: Tuesday, October 22, 2019 Venue: Nile Hall (Hotel Africana, Kampala) Arrival of conference delegates and Registration (Secretariat) 8:30 -8:40 Arrival of Diplomats /Members of the Diplomatic Corps

8:45 Arrival of Hon. Janet Kataaha Museveni, First Lady and Minister of Education and Sports 8:50 Arrival of H.E President Thabo Mbeki, Former President of Republic of South Africa 8:55 Arrival of H.E. Yoweri K. Museveni, The President of the Republic of Uganda 9.00-11:00 Opening Ceremony Master of Ceremonies: Mr. Mondo Kyateka Dr. Rose Kwatampora Venue: Nile Hall

• Anthems (Uganda National Anthem, East African Community Anthem, UMI Anthem) (10 minutes) • Presentation by UTB: The Pearl of Africa as a Tourism Destination (10 minutes)

Speakers: Welcome Message: Dr. James L. Nkata, Director General, UMI (10 minutes) • Remarks: Dr. Stéphane Monney Mouandjo Director General, CAFRAD (10minutes) • Remarks: Hon. Janet Kataaha Museveni, First Lady and Minister of Education and Sports (15 minutes) • Opening Speech: H.E. Yoweri K. Museveni, The President of the Republic of Uganda (20 minutes) • Keynote Speech: H.E President Thabo Mbeki, Former President of Republic of South Africa (35 minutes) • Book Launch (05 minutes) • 10th Anniversary of the UMI Journal (05 minutes) PARTNERS 11:00-11.30 Group photo & Coffee Break

26 PARTNERS

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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery 11:30-1.00 Plenary Session Public Management and Service Delivery Venue: Nile Hall

Chair: Dr. John Mitala, Head of Public Service and Secretary to Cabinet

• Dr. John Mary Kauzya, Chief of Public Administration Capacity Branch, UNDESA- Enhancing Resilience in the Public Service in Africa: Effective Delivery of Public Services during hard times (20 minutes ) • Mr. Andrew Mwenda (the Independent), Corruption and Service Delivery in Africa (20minutes) • Prof. Juraj Nemec, Professor of Public Finance and Public Management, Masaryk University Czech Republic, (UNDESA CEPA Member & IASIA Board Member)- Innovations in Public Service Delivery (20 minutes) • Presentation of International Accreditation Certificates to UMI (10 minutes)

Q&A Sessions 1.00-2.00 Lunch 2.00-3.30 Panel Discussion: Framing Accountability, Service Delivery and Innovation Venue: Nile Hall

Chair: Mr. Alex Kakooza, Permanent Secretary Ministry of Education and Sports

• Prof Betty Mubangizi, School of Management, IT and Governance, University of Kwazulu Natal (15 minutes), • Prof. Juraj Nemec, Masaryk University, Czech Republic, (UNDESA CEPA Member IASIA Board Member) (15 minutes) • Prof. Patrick Ngulube, Professor, School of Interdisciplinary Research and Postgraduate Studies (SIRGS), UNISA (15 minutes)

Q&A Session

3.30-4.00 Coffee Break 4.00-5:30 Panel Discussion for Practitioners: Realities of Accountability, Innovation and Service Delivery Venue: Nile Hall

Chair: Mrs. Catherine B. Musingwiire, Permanent Secretary Ministry of Public Service

• Mr. Godfrey Ssemagoma (MoFPED), FMIS and Service Delivery (15 minutes • Mr. George Nathan Bamugemereire (IGG), Innovative Strategies to Anti-corruption in Uganda, (15 minutes) • Mr. Julius Kapwepwe (Uganda Debt Network), Budget Monitoring (15 minutes) • Dr. Gerald Werikhe (AFLI) Parliamentary Score Card – (15 minutes) Q&A Session 5:30-6:30 Internal Meetings: Venue Committee and Rapporteurs 7.00-10.00 Welcome Dinner: Dr. Rose Kwatampora & Adrian Beinebyabo Venue: Nile Hall

Welcome Remarks: Chev. Francis X. K Lubanga –Chairperson, UMI Governing Council (10 minutes)

Remarks: Hon. Wilson Muruli Mukasa, Minister of Public Service (15 minutes) PARTNERS

27 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

8.30-9.00 Day Three: Wednesday, October 23, 2019 Venue: Katonga Hall

Registration (Secretariat) 9.00-10.00 Plenary Session Chair: Prof. Betty Mubangizi Venue: Katonga Hall

Keynote Speeches; Public Service Reforms • Dr. Fred Amonya, Private Public Partnerships (20 minutes) • Mr. Selestino Babungi, the UMEME strides and experiences (20 minutes)

Q&A Session 10.00-10.30 Coffee Break 10.30-1.00 Theme 1: Public Theme 2: Theme 3: Theme 4: Theme 5: Theme 6: Theme 7: Sector Reforms Governance Performance E-Governance Addressing Education Leadership and UN-Women/ and Sustainable Management, Venue: Rwizi Hall Persistent Management Young Gender Venue: Katonga Development Monitoring and Chair: Prof Patrick Corruption Venue: Orange Hall Researcher Hall Agenda Evaluation Ngulube, Venue: Sezibwa Chair: Dr. Hajat Amaal N. Venue: Zambezi Chair: Prof. Betty Venue: Mayanja Venue: Sipi Hall Hall Kenene Nsereko Hall Mubangizi Hall Chair: Prof. Juraj Chair: Dr. Chair: Prof. Chair: Prof. Nemec Sylvester Grace Bantebya Godfrey Asiimwe Kugonza Rapporteur Dr. Stella Dr. Edgar Dr. Wilberforce Dr. Elizabeth Dr. Prossy Oluka Assoc. Prof. Maria K. Prof. David Kyohairwe Mwesigye Turyasingura Lwanga Barifaijo Baguma 15 Mins Assessing the Health Services Enhancing Factors influencing A Human Rights- Strengthening the link The effect suitability of the and the Footpath evidence the coherent based Approach between education of Gender- Build Operate and to achieving SDG in Program Digitization of to fighting institutions and the world related factors Transfer option to in the East African Evaluation using Government corruption of work in Uganda, on Women Botswana’s Public Region Participatory processes across in Uganda advancement Private Partnership Research all policy areas and South B. Ahimbisibwe to Top- programme David Baguma Methodologies and levels of Africa: Shared positions in the Government perspectives Parliamentary B. Motshegwa & D. Ssekamatte & to enhance an and comparative Service T. Molokwane Mathabo Khau efficient Public lessons Service Delivery in Esther Kenya John C Mubangizi Namukasa

Jim Gitonga Kauma & Willy Nyaga Ireri

PARTNERS

28 PARTNERS

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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery 15 Mins The role of Advancing Climate Integrating Global, E-Channel Assessing Sustainable Development Women’s Bureaucracy on the change adaptation Continental and Services Delivery: anti-corruption in the context of empowerment Socio-Economic in Uganda’s Regional Agenda Can the Risks strategies: The Higher Education: interventions Development of Agricultural in Uganda be managed for case of Malawi Approaches to achieving and women Bauchi State Programming Profitability in a Transformation empowerment for Sustainable Tasha Balunywa & Ugandan Bank Mustafa Kennedy in leadership: Ja’afar Ibrahim Development: Key Vincent Operemo Hussein Stella Margaret Ujeyo, A case of Dass & Lumi milestones and C.A. Bongomin Najjuma Rovincer & Pakwach Musa, constraints R.Bisaso Leadership F. Alinda, E. Project Kisambira & A. Kagoro Joan Asiimwe 15 Mins Contract The influence of An analysis of the E-Governance and Corruption Intersection of Gender and Job Management for Civic Education on effects of Strategic Transparency in and Nigeria’s Agency, Participation Performance enhanced urban Public Participation Planning Practices Nigerian Public Development and transformation among Judicial service Delivery; in Governance on Disaster Service Conundrum: imperatives for Sustainable Officers at a case of Tororo of Devolved Management The Need for Development in Education Nakawa Chief Municipal Council Governments: in Kenya (A Musa Idris & a Benevolent Thamsanqa Thulani Magistrate Court Naivasha Sub- case of State Shehu Jafaru Dictator. Bhengu Michael Galukande county, Nakuru Corporations) Salisu Racheal Kiganda County, Kenya. Linah Chepkoech F.A.C Akamere & Kemigisa Samuel Ndagwe Boit, John Bii, Osuagwu Cajetan Njenga Gitahi & John Tanui 15 Mins Marketization of An assessment Monitoring, The Citizen Corruption The role of NGO African Economies: of the factors Evaluation and Support Portal in Public Entrepreneurship interventions A case of Uganda affecting Women Public Sector Procurement in training on spearheading and Participation in the Performance in Suraj Ramgolam Uganda: What to Industrialization Process empowerment Simon Ross Euku Politics of Gombe Uganda Do? in Tanzania: Perceptions of Adolescent Local Government- from the supply side Girls in Nigeria Musuya Robert Agwot Karamoja N.Modibbo, Immaculate Komakech Mariam Ally Tambwe region. A case A.Ibrahim & B. of Kotido Mahdi Abubakar District.

Denis Iutung

PARTNERS

29 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

15 Mins Elucidation of Effect of Citizen Knowledge How Can Mainstreaming A Kenyan perspective on Citizen driven Principal Agency Participation Management E-Commerce a Multifacted Inclusive Education for innovations relationship in the on Solid Waste and Transition: adoption improve approach to Sustainable Development: and delivery Road Transport Management the Mechanisms integrated the War against Reality versus Objectives. of solid waste Sector: Implication Service Delivery in of Facilitating connectivity for Corruption in management of PPP adoption for Makindye Division Professional Africa’s E-tailers Africa Purity K. Gitonga services in Uganda National of Kampala Capital Pathways for Kampala City Roads Authority City Authority, Young and P. Mthembu, L.N. Ifeolu John Koni (UNRA Uganda Emerging Kunene & T.P Joy Asiimwe I. Nuwagaba, L. Evaluators in Mbhele Turyamwijuka Tshombe Luhiya, Josephine Kitaka Uganda (YEEs- A. Nduhura, & Mwesigye Edgar Uganda) B. Kisitu &R. Kateshumbwa V. Ssenyondo, Kwatampora J. Byenkya & T. Mwolobi 15 Mins The political Public Participation Organizational ICT usage and Effectiveness of Factors Behind Microfinance economy of Health and Community Knowledge performance of Anti-corruption Consistent Decline in Scheme in Uganda Development in Sustainability: the Health workers Measures in UCE Performance: A Services Uganda: A case Nexus between at a Ugandan Uganda Comparison Of Secondary and Women R. Basaza, E. Study of Kawempe Knowledge upcountry Referral Schools In Eastern Empowerment Kyasiimire & H. Division Management and Hospital Pius Gumisiriza & Regions In Uganda in Kayunga Ramadhan Organisational Robert Mukobi district. Case Mohamed Yusuf Learning W. Ocen, M. Aida Nyenje of Village Damei Wilberforce Basasa Muhenda Savings Loan Turyasingura & J.R. Aduwo Association in Busaama

Linus Innocent Tushabe 15 Mins Corporate Addressing Health Knowledge Information When the Guards Student Leadership and Institutional Governance Inequity through Management Communication are Vultures: The Governance in Public factors and in Developing Community and Motivational Technology case of DIPF Management Development climate Economies Based Education Theories for and Students’ Institutes of Uganda: change policy Students’ Projects Managing Academic Jane Ayeko- Tokenism or Effective implementation: Kennedy Ongoye Employees at the Performance was Kümmeth Participation? A case of Ogwengo G.R. Ndaruhutse, place of work. conducted in C.S. Mayanja Ministry of J. L. Nkata & D. Kakumiro District Water and Nestel Muhammad Uganda Environment, Wabuna Uganda George Kyalikunda Simon Peter Weredwong PARTNERS

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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery 15 Mins Local Governments Succession Independence and Understanding Competition External Quality Assurance Gender Equity, and the Planning and Interdependence of the relationship in Public Mechanisms and the Equality and implementation Sustainability of Higher Education between Staff, Procurement: Quality Teaching and Diversity: of the Rewards Non-Governmental Quality Assurance Processes, ICT Barriers hindering Learning in Higher Dighlighting and Sanctions Organisations in Mechanisms in Infrastructure participation Education: A Systematic opportunities Framework in Uganda- Africa and Data Quality: in Bidding for Review of Literature presented in the Uganda Experiences Government B. Magezi, D. Onen & integration of A.M. Nabachwa & Dennis Zami from the AIDS Contracts in Joseph Kimoga gender practices William Kalanzi W. Turyasingura Atibuni Healthcare Uganda and promotion Foundation Uganda of diversity in Cares Faith Mbabazi trade in East P. Muliika, M. Africa. B. Muhenda & J.Kimuli Betty lizzie. K. Muvuma 15 Mins Inclusion A critic of the An assessment Assessment Model Private Assessment of the The role of of Students Policy Frameworks of participants’ for Electronic prosecution of Working Environment on government with Special that nurture perception of Information Corruption in East Teachers’ Performance in in curbing Infrastructural Sustainable PPPs in Uganda. Systems success Africa Uganda Female Genital Issues and Urban Housing A conceptual in a Developing Mutilation in Challenges, Needs Development analysis of PPPs Country context: A Jamil D. Mujuzi George Mukose & Uganda: A within Higher among low and and Value for case of Uganda Proscovia Namubiru case of Amudat Education in middle income money for Uganda Ssentamu District Uganda Urban households National Roads Hussein Muhaise Authority Gabriel Achia T. D. Balojja Andrew Amara Innocent Lokiru Nuwagaba

1.00-2.00 Lunch 2.00-3:00 Plenary Session Chair Dr. Stéphane Monney Mouandjo, Director General, CAFRAD Venue: Katonga Hall

Keynote Speeches: Emerging issues in Management of Higher Education • Prof. Dranzo Christine, Vince Chancellor, Muni University (20 mins) • Prof. Mande Muyinda, Vice Chancellor, Nkumba University (20 mins) Q&A Session

PARTNERS

31 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

3:00-5:00 Theme 1: Public Theme 2: Theme 3: Theme 4: Theme 2: Cont... Theme 6: Theme 7: Sector Reforms Governance Performance E-Governance Governance Education Leadership and UN-Women/ Venue: Katonga and Sustainable Management, and Sustainable Management Young Gender Hall Development Monitoring and Venue: Rwizi Hall Development Researcher Agenda Evaluation Chair: Dr. Mary Agenda Venue: Orange Hall Chair: Assoc. Venue: Mayanja Venue: Sipi Hall Muhenda Chair: Dr. Hajat Amaal N. Venue: Zambezi Gerald Karyeija Hall Chair: Dr. Venue: Sezibwa Kenene Nsereko Hall Chair: Prof. Wilberforce Hall Chair: Prof. Godfrey Asiimwe Turyasingura Chair: Dr. Grace Bantebya Sylvester Kugonza Rapporteur Dr. Stella Dr. Edgar Dr. David Dr. Elizabeth Dr. Prossy Oluka Assoc. Prof. Maria K. Prof. David Kyohairwe Mwesigye Ssekamatte Lwanga Barifaijo Baguma 15 Mins The role of Civil Public and Private Monitoring Health fallacies Deontological Head teachers’ Exploring the Society matter in Sectors in co- and Evaluation strike the Social Ethical Management Styles and Child Protection Good Governance production of Processes Media as Health Orientations and subject Teachers’ role System and and Democracy in Public Services: Critical to Service Practitioners just Public interest Performance in Secondary Child Well-being African Countries: Slovak experience Provision in Watch: Implication in Government Schools in Tororo District, in Nyumanzi A Case of Uganda South Africa’s for Users Primary Schools Uganda Refugee Juraj Nemec & Rural-Based Kwemarira Emmnauel James Settlement Simon Ross Euku Mária Murray Municipalities M.K. Barifaijo & Godwin, Oketcho, Fredrick in –Adjumani Svidroňová P.Kibazo Munene J. C., Ssempala, Margaret Stella District-Uganda Betty Mubangizi Kigozi, Suubi Ujeyo & Dennis Joseph Mpeera Zami Atibuni Fatuma Ntayi Arinaitwe & E.M. Kateshumbwa 15 Mins Public Sector Medical Device The role of Towards Analyzing Role of Universities The role of Reforms:Uganda Integration with leadership in transforming Stakeholders’ in Human Capital participating Registration Electronic Health establishment of the delivery of Experience in the Development, Policy M&E in Standard Records: A case RBME Systems Distance Learning use of PPPs, as Development and promoting Bureau Reforms study of University in Humanitarian in a Low-Resource a Procurement Management inclusion of Implementation of Nairobi Health Organizations Context: A Strategy in the Children with with an aim of Services in Uganda: A case Case of Uganda Great Lakes Gabriel Okumu & Simmy Disabilities improving service B. Mutisya Nzyoka, of Action Africa Management Region: A M. Marwa – Dedan in Primary delivery D.Muchangi Help-Uganda Institute (UMI) Focus on PPP Kimathi Schools: A Bemanya Twebaze Mugo & S. Mburu (AAH-U) challenges of case of Masaka Ng’ang’a1 N. Amuli Anyidi & R. Mwogeza Uganda National District, Uganda R.B. Namara Kamya & J. Bbuye Roads Authority Eugen Emuron Innocent Nuwagaba PARTNERS

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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery 15 Mins An evaluation of Knowledge, Relevance of Will E-Governance Regulatory and Policy Factors affecting the effects of Tax Attitudes and Capacity Building Promote Nigeria’s contradictions, and how Service Delivery Administration Practices towards Evaluation in Accountability Experience in they debase Educational in the Juvenile Reforms on Cancer Prevention Higher Education in Uganda Implementing the attainment; an investigation Center of Revenue in Uganda: Institutions (HEIs) Corrupt Driven Global SDGs into the experiences Kapiringisa Performance: The A Review of Rose B. Namara Administrative from Universal Primary case of Uganda Literature & Robert Agwot Systems? Gabriel A. Gundu, Education implementation Agnes Nahwaya Revenue Authority. Komakech in Uganda. Wanyama Margaret Kemigisa Julius Wabwire Fred Higenyi Wahitu Joel Emojong

15 Mins Procurement The Effect of Partnership Social Media Addressing When Teachers’ Plea Bargaining Contracts High-Performance Defined Quality and Research Indigenous behaviours fail Pupils: the procedure and Management and Partnerships for Youth: A Dissemination by People’s Rights tragedy of the innocents in case backlog at Service Delivery on Value Chain transformative Academic Staff in in The Contexts UPE Schools in Uganda Anti-corruption in HEIs in Uganda: Upgrading: The approach to Higher Institutions of Foreign Court in Uganda Experience case of the addressing Quality of Learning Investment Law Michael Galukande of Makerere Pineapple Value of Health Services in and Amongst Kiganda Stella Kiberu University Chains in Kenya & Adolescent Betty Namale the EAC-P’States and Uganda access to Sexual Kawuma Lwanga Stella-Maaris R. Goedegebuure, &Reproductive & Barbara Alago Francis M. Kamanzi & K. Health Services in Abila Magare Ssejjemba Wakiso District Joachim Bibuli 15 Mins Reforms in the Understanding the Gender-sensitive E-Government The Effect of Teacher Support Systems National Child Public Sector: implementation of Monitoring and Public Credit Reference and Quality of Teaching Labour Policies Progress, and PPPs in Universal and Evaluation Administration- Bureau in Government-Aided and Child Challenges of Secondary Systems in initiatives and Information Secondary Schools in Development Implementation of Education and its Humanitarian challenges facing Sharing On Credit Uganda in Masindi Reforms critical success NGOs in Uganda. Malawi’s Public Assessment District, Western factors: Insights A case of IRC Sector in Financial Paul Malunda Uganda. Bob Sifuna from Stakeholders’ Uganda Institutions in Experiences in Grace William Mustafa Kennedy Uganda Rebecca Uganda Maiso, David Hussein P. Mukiibi, Nahabwe Ivan Ssekamatte & P. Mugambe Twinomuhwezi Rose Namara & Joseph Kampumure

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33 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

15 Mins A Comparative Implementing The Triplex of E-Government and Influence The effects of guided play The impact of analysis of Sustainable Knowledge Service delivery of NGOS’ using the 6 Brick Duplo child protection Quality of Health Development Goals Management, in Uganda Local Interventions Block on the development committees on Care delivered through Local Entrepreneurship Governments: on the of aspects of Visual child protection in Low and High Governments: and Employment Lessons learnt Empowerment of Perception in Pre-literate management Task Shifting Opportunities and Creation in Slum from selected Adolescent Girls 5-7year old children in Environments Challenges for areas: Literature Northern Districts Karamoja Region, selected Schools in Kenya Charles in Uganda: Uganda review paper. Kotido District and South Africa Ojangole Implications for I. Etuka Joakino , Iutung Denis Policy M. Kiwanuka & Muhammad Stella Kyohairwe & Sarah Jemutai M. Kanyesigye C.S. Mayanja Wabuna Godfrey Mbabazi Rullonga & MK Barifaijo & M.S Bayat 15 Mins A study on the The Doldrums The mediating Cyber Security Human An analysis of Educational Human barriers affecting of Development role of planned Exploits and Resource Standards, Quality and Resource Participation Projects in behaviour on Control in Telecom Empowerment Equity in Uganda Management in Public Uganda: Gauging deterrence Companies and Practices and Procurement in the role of PRDP initiatives aimed Environmental Vincent Operemo Performance of Uganda Health Project on at managing Washington Okori, Conservation in Family owned- Antenatal Care local government Jim Blauer & Hamurwa Sub run Companies F. Mbabazi & Attendance in Lira workplace Sarah Buteraba County, Rubanda in Uganda: Saharu Nassazi District, Uganda. compliance District, Uganda A case of Henry Omoo & Lungisa S, Nzewi Natukunda Susan Kiddawalime I.Nuwagaba O.I. & Tindyebwa Bakery Limited Joseph Pheobe Bwerere 5:00-5:30 Coffee Break 5.30-6.30 Internal Meetings –Venue Committee and Rapporteurs 7.00-9.00 Cultural Gala: Mr. Alex Ngobi and Mr Nicholas Kiiza Ndere Cultural Centre

Remarks: Chairperson Central Organizing Committee Day Four: Thursday, October 24, 2019 9.00-10:00 Plenary Session Chair: Dr. Wilberforce Turyasingura Venue: Katonga Hall Keynote Speeches : Environment, Water & Youth • Prof. Emmanuel Kasimbazi, School of Faculty of Law, Makerere University- Enhancing Innovative Environmental Sustainability in Africa (15 minutes) • Mr. Mondo Kyateeka –Ministry of Gender, Labour and Social Development- Youth, Innovations and Service Delivery (15 minutes) • Jennifer Isoke -Investigating the sustainable access to water services using a transition management approach, in urban informal settlements of sub Saharan Africa’ (15 Minutes). Q&A Session PARTNERS 10:00-11:30 Coffee Break

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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery 10:30-1:00 Theme 1: Public Theme 2: Theme 3: Theme 4: Theme 6: Cont… Theme 6: Theme 7: Sector Reforms Governance Performance E-Governance Education Education Leadership and UN-Women/ and Sustainable Management, Venue: Rwizi Hall Leadership and Management Young Gender Venue: Katonga Development Monitoring and Chair: Prof Patrick Management Venue: Orange Hall Researcher Hall Agenda Evaluation Ngulube Venue: Sezibwa Chair: Dr. Hajat Amaal Venue: Chair: Assoc. Venue: Mayanja Venue: Sipi Hall Hall Kenene Nsereko Zambezi Hall Gerald Karyeija Hall Chair: Prof. Juraj Chair: Dr. Chair: Chair: Edger Nemec Sylvester Prof. Grace Mwesigye Kugonza Bantebya Rapporteur Dr. Lazarus Dr. Sebastian Dr. Bruce Kisitu Dr. Jennifer Dr. Prossy Oluka Dr. Fred Wahitu Prof. David Nabaho Bigabwenkya Aduwo Baguma 15 Mins Understanding Feasibility of Underscoring the Application of Gender Developing and Testing the The role the Security the Sustainable authenticity of Information and and School Validity and Reliability of an of Women Sector in Uganda: Development Practical Education Communication Management: Instrument on the Predictors Empowerment The Security Goals Localisation: in Uganda: Technology in the Questioning the in Leech’s (2012) Model on in Household Intelligence Evidence from the Diagnosing the Management of Nexus between becoming a Knowledgeable Poverty Missing Link Community Based thumb print of Human Resource Management and and Skilled Researcher in Reduction in Monitoring System Vocational Skills Information in the Masculinity in the Context of Makerere Ntungamo Asiimwe Solomon Johnson L. Training on Uganda Public Uganda University District in Muchwa Kagugube Poverty Reduction Service Uganda. among youths in Ssesanga N.A.K O Lunyolo, Fred E. K. Amuria District. Mary Nakangu Bakkabulindi & Hilary M. Patience Stellah Martha Abir Ssessanga Tusiime Karungi & I. Nuwagaba 15 Mins Antecedents An Analysis of Governance and E-learning for Head teachers’ Use of Participatory Local and barriers Staff Indiscipline Service Delivery Personalized coping strategies Methods of Teaching and Government to Innovation in the Malawi Civil in Developing Learning in Tertiary to challenges of Learning in HIV and AIDs Capacity through Public Service Economies: Institutions Decentralization Education Classes and Climate Procurement: D. Yekha, B. Education, of Primary Change Understanding the Motshegwa & T. Leadership and Rodnie Mafa Education in Waithera Karanja Adaptation: role of the Public Molokwane Management Bukedea District A case of Procurement Bududa Environment Lina Juma Alphonse Horrai District, Alumu & Amina, Uganda G.Mugurusi, P. Hassan Nagitta Oluka Ezekiel Kisrira &M.Okoche Kasambira

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35 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

15 Mins Increasing Medicalization of Factors Affecting Towards Social Leadership Plagiarism in Master Microfinance Unspent Balances Female Genital Development Media Ethical Styles and Staff of Education Studies at and Rural Returned to the Mutilisation in of Student’s Standards for Motivation selected East African Women Consolidated Fund Kiisi, Western perspectives on Information in Private Universities Economic in Uganda’s Local Kenya Postgraduate Professionals in Universities in Zainabu Ramadhan Empowerment Governments: A Training in Kenya Uganda: in Jinja District, Factor of Local Jude Rwemisisi & Monitoring and case of Kampala Uganda: A Government Rose B. Namara Evaluation: A case Lucy Kibe & Tom International Case of Accountability of Post Graduate Kwanya University Women’s Nyenje Aida Diploma in M&E Centre for Lubwama Participants at UMI Chrisostom Job Creation Oketch. (WCFJC) David Ssekamatte, Organization Mary Gorret Wanyese, Charity Michael Ukurwoth Nduhura Manasseh & Emilly Florence Akia Oteeni 15 Mins Donor Aid, The role of Emerging Determinants Public Policies Accelerating Financial Liter- Inclusion and Parliaments Alternative Public of E-Marketing and Motivation Commercialization acy and busi- Governance: in reducing Service Modalities adoption by Small of Academic of Higher Learning ness survival Demand-driven Vulnerability and Medium Staff in Public Institutions in Tanzania in the Uganda Accountability of Women and Martin Muhereza Enterprises in Universities through the Innovation and Women En- through Citizens’ Girls: The Uganda African Countries: in Uganda: A Entrepreneurship Centre trepreneurship Empowerment Experience A Literature Theoretical Programme: towards SDGs Review Perspective Bavo B. Nyichomba & A case of Jocelyn Arimpa Cuthbert Kimambo Kanyanya/ Bananuka Ekochu Josephine Watera Margareth Amon Bakwasiibwe Komamboga & Stella B. Mapunda A. J., Eyenga Piggery Project Kyohairwe S, Makara A. (KKP) M., Nansamba, H, Okou Y. P., Frank Mugabi Sseremba, M. & Barifaijo, M.K

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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery 15 Mins Decentralization Sustainable An evaluation of Factors influencing Rewards Professionalism in Socio- and Local Local Economic Critical Success the adoption of Management Higher Education through Economic Government Development Factors in a Social Media for Strategies for Entrepreneurship Teaching Factors Performance: A for Developing Multinational Effective Service Academic staff Affecting case of Mbale Economies: Partnership Delivery: A case of to address Lema Catherine Forje Financial Municipal Council Rethinking of MTN Uganda strikes in Public Inclusion of New strategies Maria Universities in Refugees in Peter Simon for future Local Kaguhangire- Martha Aguti & Uganda Uganda: A Wakwale Governments in Barifaijo, James Jennifer Rose Acomo E.,Okello Case Study Uganda L. Nkata & Seppo Aduwo R. Seninde R., of Pagirnya Holta Namukasa J.F, Refugee Stella B. Kyohairwe Nshakira A. & Settlement, Barifaijo, MK. Ajumani District

Suzanne Akulu Akao 11:00-11:30 Coffee Break 15 Mins State Feminism in 2030 Agenda Organisational An Assessment of Dynamics in the Active Teaching and The Interface Bostwana for Sustainable factors and the challenges of Pursuance of Learning Practices: of Energy Keneilwe Sadie Development; were process E-governance in Higher Education enhancing Students’ Poverty and Mooketsane, African Countries evaluation quality the Nigerian Public Mandate: Academic Performance in Environmental prepared and at Infectious Sector Implication for the Secondary Schools in Arua Conservation ready to undertake Diseases Research Faculty District in Uganda the task? The case Collaboration Usman Bappi, Acidri Emmanuel Bileti of Uganda (IDRC) – Uganda Bilkisu Abubakar Maria Herbert Simon Ross Euku M.Galukande Mahdi & Abubakar Kaguhangire- Ssempogo Kiganda Jamari Barifaijo 15 Mins Financial Critical Analysis Institutional The Prospects Curriculum Addressing Challenges Truncating inclusion and of Regulatory and Regulatory and challenges and the Human between Knowledge through the Local Economic Mechanisms Framework for of e-Classroom Capital Gap in Generation, Research and crevasses Development in for Governance Environmental as a tool to Sub-Saharan Application in the country by of Customer developing of Community Impact improve students’ Africa: A establishment the University experience in economies: Health Insurance Assessment Assessment and Comparison of of Dar Es Salaam Innovation Ugandan Retail evidences from Schemes: in Uganda: Comprehension of North- South and Entrepreneurship Centre Pharmaceutical Kampala Capital The Uganda Challenges and Course Content in Approaches Bayo B. Nyichomba & Companies: City Authority, Perspective Opportunities for Higher Education between Uganda Cuthbert Kimambo Ecopharm Uganda Hizaamu Achieving the Institutions- and Finland. Pharmaceu- Ramadhan, SDGs ticals Limited Michael Kiwanuka Basaza Robert & George Taako Abdul Ddumba Wabwire Julius in Kampala Namara B. Rose Edema, Kiemo Yawe & Yusuf District. PARTNERS Karatu & Edward Nsanja E.Namakula & Andama I.Nuwagaba

37 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

15 Mins Public–Private Influence of Public Monitoring Performance of An Investigation Partnerships Finance Legislation and Evaluation E-government into the Teachers on Accountability Practices Projects in Perceptions of Vincent Operemo of Finances in and Project Uganda: What Performance Uganda’s Regional Performance factors matter? Appraisal Referral Hospitals: in Root Crops Systems in A Case of Arua Programme at C. Bamwesigye & Public Secondary Regional Referral National Crops J.Rose Aduwo Schools: A case Hospital Resources study of Schools Grace Ondoru Research Institute in Lilongwe City Saka, Wilson (NACRRI) in Muyinda Mande & Uganda Alexander Charles Edaku Catherine Kazombo Mwale Namuyimbwa, David Ssekamatte & Proscovia Namubiru 1.00-2.00 Closing Ceremony Chair: Dr. Saturninus Kasozi-Mulindwa- Chairperson, Central Organizing Committee Chief Rapporteur: Dr. Paul Malunda- Presentation of summary highlights of the Conference Proceedings Remarks: Dr. James Nkata-Director, UMI Signing of MoU between Uganda Management Institute and CAFRAD Remarks: Chev. Francis X. K Lubanga –Chairperson UMI, Governing Council Closing Remarks: Hon. Wilson Muruli Mukasa, Minister of Public Service

Day Five: Friday, October 25, 2019

8.30- EXCURSION / OPTIONAL Mr. Alex Ngobi and Mr Nicholas Kiiza URBAN TOURISM 5:00pm

Day Six: Saturday, October 26, 2019

DEPARTURE

PARTNERS

38 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery CONFERENCE ABSTRACTS

PART A: PUBLIC SERVICE REFORMS

Assessing the Suitability of the Build Operate and Transfer Option to Botswana’s Public Private Partnership Programme

Baakile Motshegwa & Thekiso. Molokwane Corresponding E-Mails: [email protected] / [email protected] University of Botswana, Botswana

Abstract

The advent of Public Private Partnerships triggered confidence to ailing economies particularly those of the developing countries. Applied appositely, the Build Operate and Transfer (BOT) option of PPPs would facilitate the procurement of funds and technical expertise ultimately providing the much requisite infrastructure for the economies of the developing countries. The adoption of PPPs in Botswana is practically moving at a snail pace. With a legal and regulatory framework, a comparatively sound economy coupled with a stable socio-political environment, the country would, other things constant, be ahead of majority of the Sub Sahara African countries in terms of economic and infrastructure development through the implementation of PPPs. This paper explores the possibility of exploiting BOT as a driving force towards infrastructure and service provision in Botswana. The paper is desktop based, applies literature survey and adopts a qualitative approach for both data collection and analysis of content. In addition, the paper adopted the interpretivist research paradigm. The findings of the study indicate that despite limited constraints in sight, Botswana has in place, legal and institutional frameworks and capacity to implement PPP including, through the BOT option. The findings also indicate that the BOT option has potential to unlock the stagnant PPP programme in Botswana.

Key words: Build, Operate and Transfer, Botswana, Public Private Partnerships

The Role of Public Service on the Socio-Economic Development of Bauchi State

1Jafa’ar Ibrahim Dass & 2Lumi Musa Corresponding E-mail: [email protected] / [email protected] Tel: +2348 067 033 605 1,2Public Administration Department, School of Business Studies Federal Polytechnic Bauchi, Nigeria

Abstract

The role of Public Service in promoting socio-economic development cannot be overemphasis especially amongst the developing countries like Nigeria. The Public Service in Bauchi State has been plagued with challenges that tend to undermine its performance in promoting socio-economic development. Bauchi State is among the state where over 80%of its population lives below poverty line of less than $1 a day. 85% of the populations are in rural areas with low literacy level and more than 65% classified as very poor. The study aims at exploring the role of public bureaucracy in promoting development in Bauchi State. Data were collected through administering of questionnaires to the worker of Bauchi State Civil Service: Office of the Head of Civil Service. The finding reveals that the impact bureaucracy has not been felt both at the rural and urban areas this shows that the role of the bureaucracy has not been efficient and the inadequate training of the personnel has affected the performance of the bureaucracy in Bauchi State. The studies recommend that the bureaucracy need to be reshaped and reorganized to be able to discharge it function effectively and efficiently. The training and development of the bureaucrats should be given priority.

Keywords: Public Service, Development, Role, Training and Development.

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PARTNERS 39 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

Contract Management for Enhanced Urban Service Delivery: A Case of Tororo Municipal Council Michael Galukande-Kiganda & Anthony Guloba

1Consultant Public Policy and Governance 1,2 Uganda Management Institute Corresponding E-mail: [email protected] / [email protected]

Abstract

This paper presents findings from the study that investigated contract management and urban government services provisioning based on Tororo Municipal Council, Eastern Uganda, as a case study. Existing research focused on public private partnerships and contracting out as part of the New Public Management (NPM) reforms without highlighting the unique aspects of urban governments contracts management phenomena. This particular study was guided by three specific objectives of examining how contract planning, contract monitoring and contract administration affected urban services provisioning in urban local governments. The study used a mixed cross-sectional survey design adopting explanatory sequencing of quantitative with qualitative data. The research was based on 59 questionnaires, 16 interviews and a review of procurement and annual performance reports for the period of financial years 2014-2018. The outcome of the study established a strong positive correlation between contract planning, contract monitoring and contract administration on urban governments services provisioning. This was relevant because urban local governments (unlike rural local governments), to a larger extent depend on out sourcing for the provisioning of their delegated services where effective management of the contracts is a necessary perquisite for enhance services delivery. This paper hence recommends that for better service provisioning, urban local governments should pay attention to contract administration, contract monitoring and contract planning.

Key words: Contract Management, Urban Service Delivery

Marketisation of African Economies: A Case of Uganda 1Simon Ross Euku & 2Christopher S. Mayanja 1 Accounting and Management Consultants, Ross and Company-Kampala 2Uganda Management Institute-Kampala

Abstract

African economies are characterized by the dominance of public sector as a vehicle to economic growth and development. This approach limits the fundamentals of modern and feasible economic growth and developmental efforts. The approach is a traditional measure to delivery of public services, that should transform to a fully market economy by marketising Africa’s economies1. Worthwhile noting is the inefficiency in public institution or enterprises that result from both distortionary government interventions as well as the government organizational structures, which are bureaucratic. Marketisation of the economies therefore, is a necessary evil to reduce the resources of x-efficiency2 in public organizations’ and to allow them to respond to the market forces and become more competitive. Marketisation of African economies is underpinned on certain drivers/ determinants that this study is meant to undertake. Unless these determinants are fully espoused, the dream of marketising African economies will be a nightmare. The big questions a wait: “how African economies can be marketized?” and if the African governments are on a marketisation drive, is the private sector ready to engage?” The marketisation approach of the economies intertwines “A credible sustainable Public Sector and Economic Growth,” leading to poverty eradication, which is being pursued in a quasi-market environment where the private sector remains the engine of growth and development, while Public Sector plays a facilitating role through provision of conduceive business like environment in terms of policy, institutional and regulatory framework, by actively promoting and encouraging Privatization and/or Private investments in a rational manner.

Key words: Marketisation, African Economies, Sustainable Economic Growth, Public Sector Reform, New Public Management, Credible Sustainable Public Sector, Privatization, Poverty Eradication.

PARTNERS

40 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

Elucidation of Principal Agency Relationship in the Road Transport Sector: Implication of PPP adoption for Uganda National Roads Authority (UNRA)

Innocent Nuwagaba1, Lukamba Tshombe Luhiya2, Alex Nduhura 3, Bruce Kisitu4 & Rose Kwatampora5 1,3,4,5 Uganda Management Institute 2 Professor, Public Administration & Management, North West University Vaal Campus, South Africa Corresponding E-mail: [email protected]

Abstract

This study was conducted to assess principal- agency relationship in the road transport sector and its implication on adoption of PPPs by the Uganda National Roads Authority (UNRA). Globally, PPPs provide avenues for financing projects in the roads sector by the principal and her agents. In 2015, UNRA as an agent adopted a policy to partner with some private sector players as agents to construct and maintain some national roads in a PPPs arrangement. Despite the adoption of a policy to use PPPs, there were a number of concerns on the use of the contracting out model by the principal and agents in the road sector. The main objective of the study was to examine the implication of principal agency relationship on the adoption of PPPs by Uganda National Roads Authority. The research study was guided by the principal-agent theory. The study adopted the qualitative approach under a case study and exploratory design using documents review method. A healthy relationship between the principal and the agents is required if PPPs are to be effectively used to deliver high quality services in the roads sector. The study came up with a model that can be used by UNRA to ensure a better working relationship with private partners as agents when adopting PPPs in the roads transport sector.

Key words: Principal, Agent, Partnership, Roads, Transport, PPP Policy

The Political Economy of Health in Uganda; with particular reference to HIV/AIDS, Malaria, Tuberculosis and Non-Communicable Diseases: A Synthesis Paper

Prof. Robert Basaza, Elizabeth Kyasiimire & H. Ramadhan Corresponding E-mail: [email protected]

Abstract

Political economy of health is an organic structure of analysis and a view on health policy seeking to realize circumstances which form population health and health service improvement. There are limited political economy analyses that have been carried out in Uganda. This paper provides a synthesis of the political economy of health in Uganda with particular reference to HIV/ AIDS, Malaria, Tuberculosis and Non-Communicable Diseases. The methodology employed was a review of key literature on the merging key headings and subsequent “snow-balling” based on related literature identified from retried articles and analyses in Uganda. The prevalence of HIV is estimated at 6.2%. The gross domestic product would grow at an average rate of 6.5% per year between 2005 and 2025 if there was no AIDS. The costs of malaria treatment are between USD 0.41 and USD 3.88 per person per month (USD 1.88 - USD 26 per household). On average Ugandans may experience up to 6 episodes of malaria per year per person. Workers suffering from malaria may be unable to work for an estimated 5-20 days per episode. The prevalence of TB is 159/100,000 population; TB-related mortality at 12/100,000 population and the HIV/TB co-infection is reported as 45%. In regard to NCDS, 61% of deaths occur below the age of 70 years. Each 10% rise in NCDs leads to 0.5% loss in annual economic growth. The political economy analysis can be achieved through proper policy formulation and improved service delivery. Importantly, it can lead to increased health sector funding and catalyze political agenda and policy making, improve leadership and governance. Teaching political economic analyses could enhance use and application of the discipline.

Key words: Political Economy of Health, Communicable Diseases and Non-Communicable Diseases, Uganda.

PARTNERS

41 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

Local Governments and the Implementation of the Rewards and Sanctions Framework in Uganda

Kalanzi William Uganda Management Institute / Wakiso District Local Government E-mail: [email protected]

Abstract

This paper examined the achievements of Wakiso District Local Government in the implementation of the objectives of the Rewards and Sanctions Framework. This was an exploratory research that used qualitative approaches to data collection and analysis. The paper was based on the Carrot and Stick theory. It was established that Wakiso District follows a multi-phased approach in the application of rewards and sanctions so as to ensure transparency and objectivity. A survey is conducted by the Rewards and Sanctions Committee to nominate the best performers. The results of the survey are compared with the findings from other assessments to select the best. Reputational and operational rewards are offered to the best performers at the Rewards and Recognition Ceremony. However, there are no financial rewards given to them. Absenteeism or irregular attendance to duty was identified as the most common form of misconduct. The sanctions applied include reputation sanctions, operational and financial sanctions such as interdiction from duty with half pay. Such sanctions depend on cases of misconduct and they greatly have promoted better performance. Despite the application of the above rewards and sanctions, there is need to introduce financial rewards in order to attain the third objective of this framework. Digital attendance registers and routine enforcement of duty rosters are required in order to curb absenteeism. Funds for the committee should also be increased for effective execution of its roles.

Key words: Local Governments, Rewards and Sanctions Framework

Inclusion of Students with Special Needs within Higher Education in Uganda: Infrastructural Issues and Challenges

T. D. Balojja, East African School of Higher Education Studies, College of Education and External Studies Makerere University

Abstract

This study is about inclusion of students with special needs in the Higher Education sector in Uganda. It underscores infrastructural challenges in a country striving to achieve goal four of UN Sustainable Development Goals which aims at providing affordable vocational training, and to eliminate gender and wealth disparities with the aim of achieving universal access to a quality higher education among other targets. Using observation of selected multi-purpose buildings, and interviewing officials, participants and alumni with disabilities and PWDs who qualify to study from such institutions, thus a qualitative approach, this study was conducted. It subsequently established that the infrastructural setup in considered higher education institutions, does not favour leaners with physical disabilities (LWPDs. Institutions exclude many potential applicants because these cannot access flats where; classrooms, libraries, offices and other learning facilities are located since such access is through stairs and sometimes lift services many of which, are non-functional. New buildings which have lift services do not have wheel chairs or automobiles to assist LWPDs to access rooms and some rooms too, are raised not to enable wheel-chairs to access them. Apparently, the implication is that there is little or no inclusion of LWPDs in such institutions and where it is, the environment proves hostile to them. This calls for a strategy of redesigning and rehabilitating all buildings to allow for access by all current and potential beneficiaries of Higher Education. Institution should also endeavour to procure wheel-chairs and or automobiles which can be used by LWPDs to access rooms.

Keywords: Inclusive Education; Higher Education, Special Infrastructural Issues

PARTNERS

42 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

The Role of Civil Society Matter in Good Governance and Democracy in African Countries: A Case of Uganda

Simon Ross Euku Accounting and Management Consultants, Ross and Company-Kampala

Abstract

This paper examines the role civil society plays as a voice of the voiceless on good governance and agents of democracy in Uganda. The paper argues that the role of civil society matter in good governance and does in democracy; which role ensures governments to build accountable governance and democratic governments, though it also questions whether the Civil Societies (CSs) can theoretically as well as in reality influence governments in building democratic expectations and good governance in African countries. This paper examines the role of civil society using a case evidence of Uganda and attempts to bridge the gap between the theory and reality of CSs role by presenting a fair assessment on the capacity of the CS to influence African governments to embrace good governance and true democracy; using a case of Uganda. Often times the CSs in Uganda have not comprehensively embraced political activism and political advocacy because of the political history of this country. The hostile political environments that the Civil Society experience in most African governments has created lack of interest and enthusiasm in their part and too, wariness makes them (the CS) pronounce that they are not political. Needless to say, the CSs have failed to establish a difference and distance from the National Resistence Movement (NRM) government to the extent that they do not seem autonomous and independent in their operations from government agencies. This therefore has ultimately undermined the culture of the CS and as such cramped and enclosed the CSOs to matters that do not call for challenge of the status quo or affect the status of the government’s position on critical matters, leaving the voiceless at bay.

Key words: Civil Society, Governance, Democracy, African Countries

Truncating through the Crevasses of Customer Experience in Ugandan Retail Pharmaceutical Companies: Synthesizing the intermeshing of Service Quality & Customer Satisfaction at Ecopharm Pharmaceuticals Limited in Kampala District

Innocent Nuwagaba1 & Edith Namakula2 1 Consultants, School of Business 1,2Management Uganda Management Institute Corresponding E-mail: [email protected]

Abstract

The study aimed at truncating through the crevasses of customer experience in Ugandan retail pharmaceutical companies through synthesizing the intermeshing of service quality and customer satisfaction at Ecopharm pharmaceuticals limited in Kampala district. The study was guided by the SERVQUAL theory of quality of service measurement and the expectancy disconfirmation model of satisfaction of customers. It has been noted that Ecopharm pharmaceuticals limited experiences continuous decrease in the quality of services offered to customers. The main objective of the study was to examine the relationship between service quality and customer satisfaction. The study adopted both qualitative and quantitative approaches under a cross-sectional design using questionnaire, interviewing and documents review methods. The data obtained was analyzed and the study findings revealed that tangibles had no relationship with satisfaction of customers whereas both reliability and employee responsiveness had a moderate positive relationship with customer satisfaction. It was concluded that management of the pharmacy should endeavor to develop employees in the different aspects of reliability and responsiveness as well as identify any other gaps and bridge them with any possible means so as to improve satisfaction of customers. It was recommended that management should provide enough uniforms for all employees to improve on the customer waiting area and ensure availability of packaging materials. Furthermore, management should remunerate employees on time to ensure motivation and support procurement to make timely deliveries of medicine orders to the different branches.

Key words: Customer Experience, Pharmacy, Intermeshing, Service, Quality, Satisfaction

PARTNERS

43 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

An Evaluation of the effects of Tax Administration Reforms on Revenue Performance: The case of Uganda Revenue Authority

Joel Emojong Uganda Management Institute Corresponding E-mail: [email protected] / Tel. 256-772-590-557

Abstract

The literature and conventional wisdom expects that tax administrations reforms will affect the revenue performance, but little is known about the rationale of these tax administration reforms how they were instituted and how they affect revenue performance. This paper therefore examines the effects of tax administration reforms on revenue performance. Literature review and documentary analysis were used to elicit information about tax administration reforms, and especially their cascading to the Uganda revenue authority (URA). The paper established that URA is the main product of tax administration reforms in Uganda and was created to collect the much needed government revenues which the traditional Ministry of Finance had failed to do. With the support of government and the adherence to its legal mandate, the URA have used the allotted resources to empower the human resources, improved on its structure, infrastructure, processes, systems and have cultivated the confidence of taxpayers whose compliance has increased revenue performance but not to the extent of fully financing the government budgets.. The article builds on the systems approach where the URA as a sub system of government tailors its goals towards achieving the government’s goal of fully finding its budget. In this regard the article recommends the URA and government to continue adopting changes that will further enhance revenue performance to meet the ever expanding government budgets.

Key words: Tax Administration Reforms, Revenue Performance, Uganda revenue authority

Procurement Contracts management and Service Delivery in Higher Education Institutions in Uganda: Experience of Makerere University

Stella-Maaris Kamanzi Corresponding E-Mail: [email protected]

Abstract

This paper investigated the procurement Contracts management and how it influences service delivery in Higher Education Institutions (HEIs) in Uganda with specific reference to Makerere University in Uganda. The study looked at three objectives of the study which were; to assess how procurement contract management influences service delivery, to examine how working relationships in contract management influences service delivery and assess how delivery management in procurement contract management influences service delivery at Makerere University in Uganda. The study adopted desk research with document review methodology, because it provides confluence of evidence that breeds credibility to the study. The major sources were; a review of the relevant literature regarding Procurement and contract management, and analysis of Makerere University documents with information related to the study. Analyzed documents included; Makerere University annual procurement reports, auditor general’s report and fact books from 2014-2017.The research found out that the procurement contract management and service delivery system at Makerere University has inadequacies. These include; improper signing of contracts, lack of important procurement contract management information, weak procurement contract management rules which lead to awarding contracts to incompetent contractors; lack of a strong internal monitoring and evaluation mechanism at the University, inadequate procurement contract management appraisal system, a lapse in following procurement rules and regulations and failure to respect time lines. These inadequacies significantly affect service delivery at the Makerere University. The research therefore recommends further study on factors responsible for procurement contracts management inadequacies in higher education institutions and how they can be mitigated.

Key words: Procurement, Contracts Management, Service Delivery, Relationship Management

PARTNERS

44 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

A Comparative Analysis Of Quality Of Health Care Delivered In Low And High Task Shifting Environments In Uganda. Implications for Policy

Kanyesigye Rullonga Monicah, Maria Kaguhangire Balifaijo & Mohammed S Bayat 1,2Uganda Management Institute 3University of Fort Hare and University of Lusaka

Abstract

With the increasing global health workers shortage, developing countries like Uganda are embracing task shifting as a form of availing health care amidst the growing population and increasing disease burden. This study examined the quality of healthcare delivered under task shifting in low and high task shifting environments from patients’ perspective in Kalangala and Bukomansimbi Districts respectively. An exploratory design was employed with both qualitative and quantitative approaches guided by Banduras theories of social learning and social cognitive. Bivariate analysis was carried out through cross-tabulations on associations between task shifting and quality of healthcare indicators to generate chi-square and p-values. Quality of care was assessed as generally good but much better in high task shifting environments because of the availability of simulations, supervision and mentorship programs which facilitate the health workers to learn even when they possess lower qualifications. The study asserts that good quality healthcare can be provided by virtually any person who is conditioned through training, supervision and mentoring. This has a huge implication for HRH planning, forecasting and development in the epoch of healthy worker shortage. The study designed and recommended a task shifting model that would facilitate the development of policy framework for task shifting implementation.

Key Words: Human Resource for Health, Quality of healthcare, Task shifting

A Study on the Barriers Affecting Participation in Public Procurement in Uganda

Faith Mbabazi & Saharu Nassazi Public Procurement and Disposal of Public Assets Authority Corresponding E-mail: [email protected] / [email protected]

Abstract

This paper attempts to build knowledge from the experiences of the private sector or service providers in participating in bidding for government contracts within the current public procurement system in Uganda. The procurement law in Uganda provides that all procurement and disposal shall be conducted in a manner that maximizes competition and achieves value for money. In addition the public procurement oversight body’s (PPDA) strategic plan objective targeted to increase the average number of bids received per procurement from three bids to five bids by the end of financial year 2018/19. However procurement audit findings revealed that 63% of the entities audited score an unsatisfactory performance in terms of compliance to at least 3 bids per procurement. This paper presents the findings from a survey of the private sector (potential bidders) on the barriers hindering participation in bidding for government contracts and recommends mechanisms that can enhance competition in public procurement. The findings suggest a number of challenges faced by the bidding community and the need to address these barriers if the country wants to achieve competition in public procurement.

Key words: Public Procurement, Competition, Bidder Participation

Understanding the Security Sector in Uganda: The Security Intelligence Missing Link

Asiimwe Solomon Muchwa

Abstract This paper is about the security provision challenges of the Uganda security sector. It specifically pinpoints out the security intelligence services as the most likely missing link in this cycle. The disposition of the paper starts with an introduction then defines the term security and follows with a discussion of the security sector in Uganda. It then discusses the security intelligence

PARTNERS

45 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery services in Uganda, and follows with the discussion of the prevailing insecurity in Uganda. The Reasons for the persistent insecurity in Uganda are discussed and lastly the paper gives recommendations. Concerning the methodology, since the aim of the author was to understand how the community perceives the security sector in their security provision, especially the value of the intelligence services this was therefore, a qualitative study based on library research. Key words: security sector, security provision, intelligence services and security sector reform.

Key words: Security Sector, Security Intelligence

Antecedents and barriers to Innovation through Public Procurement: Understanding the role of the Public Procurement Environment

1Associate Prof. Godfrey Mugurusi, 2Dr. Pross Nagitta Oluka & 3Dr Michael Okoche Department of Industrial Economics and Technology Management Norwegian University of Science and Technology E-mail: [email protected] 2,3School of Management Science, Uganda Management Institute

Abstract

Public procurement is progressively becoming a vital tool for innovation. In fact public procurement with its huge spend purse is an enormous market potential for innovative products and services but even more importantly can steer innovation and productivity in the supply market. Used strategically, it can help governments boost innovation at both the national and local level and ultimately improve public sector efficiency. However, the knowledge on public procurement innovation (PPI) especially that on PPI barriers has largely neglected the role of the public sector procurement environment and such environment inhibits or enables innovation capabilities towards desirable supplier behavior and outcomes. This conceptual paper seeks to understand the linkage between the environment in which public procurement functions and the barriers to innovation through public procurement. We posit that the barriers to PPI are driven by external stimuli (e.g. the legal and regulatory frameworks) and internal stimuli (e.g. the level of competencies). Therefore, to address the barriers or to develop better innovation-oriented policy, one must have a better understanding of the endogenous and exogenous enablers, which in this case are the antecedents for PPI. The paper builds on this argument, which features public sector governance and structures mainly common in developing countries where embedded rules and procedures, hierarchy and bureaucratic conventions not only impede innovation diffusion but also create significant barriers for PPI to flourish. We find that whilst policies towards the upskilling procurers, pre-commercial procurement of R&D to develop innovative solutions, more autonomy to procurers, use of standards and the certification of innovations, more involvement of SMEs in procurement, shared innovation platforms for users and suppliers etc have been proposed towards innovation-oriented procurement processes, there are few indications to suggest public sector organizations are becoming more open to new ideas or keen to incentivize innovative solutions. This inertia, we argue is a result of un-targeted and ubiquitous PPI polices. We recommend that effective PPI polices must be more specific and systematically address the antecedents in public procurement environment which trigger the demand-side and supply-side PPI barriers. The five (5) antecedents (legal framework, policy related factors, institutional setup, professionalism & resources) are assessed in terms of the specific barriers they trigger. A taxonomy thereof is presented.

Key words: Public Procurement, Innovation, Antecedents and Barriers; Public procurement environment

Increasing Unspent Balances Returned to Consolidated Fund in Uganda’s Local Governments: A Factor of Local Government Accountability

Nyenje Aida Lubwama* Uganda Management Institute

Abstract

Local government accountability should not be viewed in isolation, but as part of the broader issue of governance and public management. The international community’s recognition in the late 1990s of the corrosive effect of inadequate accountability at the all government levels is a logical extension of the link between governance and development created earlier in the decade. While progress has been made in a number of areas toward local government transparency and accountability with the establishment

PARTNERS

46 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery of institutional public sector budget frameworks, the rate of unspent funds in local governments appears increasing in almost all sectors in local government. This has been attributed to both internal and external factors. The diagnosis has been reflected in ensuring that there is better local government accountability.

Key Words: Consolidated Fund, Contingency Fund, Local Government Accountability, Budget, Auditor General

Donor Aid, Inclusion and Governance: Demand-driven Accountability through Citizens’ Empowerment Jocelyn Arimpa Bananuka Ekochu & Stella B Kyohairwe Uganda Management Institute Abstract

Governance is the one all-inclusive aspect that affects the quality of services and the level of development of any country. Transparency, accountability and inclusiveness are very important components of effective governance which, unfortunately, are often seen to be minimal in developing countries. Transparency, accountability and inclusiveness help governments to respond to citizens’ needs and adjust their priorities to suit the population’s requirements. It is therefore important for citizens and development partners to hold governments and public officers accountable for their actions. However, unlike development partners who have the advantage of withholding aid until accountability is given, citizens do not have such opportunities. Much as some sections of citizens have had financial and political opportunities to strengthen their capacities, there is a need for more strategies to increase their voice and influence to demand accountability and responsive service delivery. This paper seeks to explore ways in which citizens can be empowered to influence accountability from NGOs, government and public officers. It is guided by the theory of citizen participation and it will make use of the qualitative method to collect data. The results and recommendations are expected to enhance levels of citizen involvement, transparency and accountability for both donor aid and public funds.

Key words: Donor Aid, Inclusion, Governance, Empowering Citizens, Accountability

Decentralisation and Local Government Performance in Mbale Municipal Council

Peter Simon Wakwale PhD Student, Nkumba University E-mail: [email protected]

Abstract

The paper delivers an insight into the research on “Decentralisation and Local Government Performance.” The study adopted approach to literature review using participatory and accountability frame work. A discourse of theories; liberal democratic theory and principal – agent theory were selected for their suitability to expound on the rationale of decentralisation. The methodology used cross-sectional research design, with both qualitative and quantitative in tranquilation approaches, with latitudinal research before and after the launching of decentralisation, to arrive at the performance of local governments. The sample of 292 respondents was used in the study. Research findings were analysed using SPSS, and ANOVA was used to establish the relationships between variables. A rigorous process of interpretation of data was carried out and the findings revealed that on the whole, there was a bit of improvement in performance. This was not to people’s expectation as there was outcry, as revealed in Mbale Municipal Council Report. The study had a number of recommendations that could bring local government performance to people’s satisfaction. As an enhancement for future performance, the model suggested besides serving as a contribution to research, it is assumed to reinvent a new approach to decentralization, targeting both political wing and technical wing and not leaving out other stakeholders and beyond, for now and the future.

Key words: Local Governments, Decentralisation, Performance and Reinvention

PARTNERS

47 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

State Feminism in Botswana

Keneilwe Sadie Mooketsane* *PhD Candidate, Witwatersrand University / Senior Lecturer, University of Botswana

Abstract

Botswana is experiencing a state of fading feminism, where the women’s movement has collapsed, the women NGO’s have been co-opted by the state, the female political stewards are degenerating and the women themselves appear silenced. The state has done well in other areas of development exhibiting good economic performance and management, good policies and virtuous public administration, a good standing on corruption and good governance but failing on the women’s rights front. This paints a picture of defeat on the women’s agenda. This has negative implications on the social and economic standing of women in Botswana. Some of the implications include the poor political representation of women which this paper will focus on. International norms and standards which Botswana conforms to dictate that women’s rights are human rights thus compelling Botswana and other countries to carefully consider the wellbeing of women. Various actors have made efforts to advance the women’s agenda without much success. This paper assesses the role that the state has played in advancing the interests of women in Botswana and proposes a way forward towards enhancing Botswana’s standing in gender equality. The paper applies and analyses theories and concepts such as women’s movements, agency, state feminism and gender equality in the context of Botswana. It adopts a qualitative and desk based research approach.

Key words: State, Feminism, Economic

Public–Private Partnerships

Vincent Operemo Department of Strategic Planning, National Planning Authority Corresponding E-mail: [email protected]

Abstract

Public–Private Partnership (PPP) is gaining in popularity in Uganda especially in infrastructure development projects like roads, energy and ICT. As the country is progressively attaining the take off stage of development, a lot still needs to be done in strengthening implementation in government, increasing competitiveness through reducing costs of production and doing business, increasing access to development financing and strengthening the private sector among others. However, given the magnitude of investments required for the continued transformation of the country, government is making effort to have close cooperation between the public and private sectors in form of PPP which has already been demonstrated to work even for very large projects like the Bujagali dam. Financing under the PPP framework is therefore expected to relieve the pressure exerted on the meagre public resources. Government has already embarked on promoting and encouraging PPP in various forms for the smooth implementation of the National Development Plans and the Uganda Vision 2040. Legislation towards formulating laws for PPPs is also in advanced stages. This paper therefore aims to explore how PPPs can be leveraged to propel the country’s socioeconomic transformation agenda by enabling private entities and NGOs to contribute financing, management expertise, technology, and other resources which can support the development of the country’s sustainable development.

Key words: Public–Private Partnership, Infrastructure Development Projects

PARTNERS

48 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

Financial inclusion and Local Economic Development in Developing Economies: Evidences from Kampala Capital City Authority, Uganda

Michael Kiwanuka Uganda Management Institute Corresponding E-Mail: [email protected]

Abstract

Local Economic Development is the rage in many developing countries today. In comparison with the traditional macro- economic policies, Local Economic Development is widely believed to provide a more realistic, integrated and holistic approach to development through creating an enabling developmental environment at the local level. Relatedly, the growing universal belief and agreement is that financial inclusion has a very realistic potential of facilitating Local Economic Development. Ensuring access to timely, affordable, and adequate financial services to all citizens has therefore become a goal of public policy in developing countries. A big proportion of Uganda’s population among the urban communities is engaged in the informal sector characterized by both financial exclusion and high poverty levels in Uganda. Strategies like the Government’s Financial Inclusion and National Financial Inclusion Strategy are intended to help the poor raise their incomes and accumulate savings to better cope with shocks to their incomes, thereby enhancing Local Economic Development in Uganda. Whereas about 15 per cent of Uganda’s population is excluded from the financial systems, there is evidence to suggest that low-income earners and the financially excluded citizens have active financial lives and therefore only need a range of financial services to explore their economic opportunities. The paper presents the proposed study that summarises and synthesizes literature on the link between financial inclusion and local economic development among similar contexts like Uganda. The study will then undertake an empirical analysis on the effects of financial inclusion on some selected dimensions of local economic development in Kampala Capital City Authority, Uganda. By reviewing the research on the link between financial inclusion and local economic development, this study will describe how and where the use of financial services can contribute on realising the sustainable development goals. In conclusion, the study will outline opportunities and mechanisms for businesses and governments at local level to deepen financial inclusion in developing countries.

Key Words: Financial Inclusion, Local Economic Development, Poverty Eradication, Kampala Capital Authority, and Uganda

PARTNERS

49 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery PART B: GOVERNANCE AND SUSTAINABLE DEVELOPMENT

Health Services and the Footpath to achieving SDG in the East African Region

David Baguma Uganda Management Institute Consultant at Lukhwells International Limited Visiting Professor, Disease Control & Environmental Health Dep’t Makerere UniversityUganda E-mail: [email protected] / [email protected]

Abstract

The East African region is experiencing rapid growth in cities influencing the health service sector coupled with progressive changes in social, political, rural and urban development. The increase in health risks also caused by climatic and environmental hazards slows strides in the progress along the footpath to achieve health targets outlined in Sustainable Development Goals (SDG), including SDG 3. Quantitative and qualitative data from academic and grey literature was used to review the possible health situation in East African Region. The present paper found that different rates of demographic and epidemiological changes caused inequalities in socioeconomic development and disparities in health services, posing challenges to national health systems, particularly in the control of communicable and infectious diseases. Non-communicable diseases among the aging populations have increased. Furthermore, development changes for rural and urban areas led to trade in health services, medical tourism and the migration of health workers. This overview of the East African health systems presents key demographic and epidemiological policy changes in the region. Public policy strategies are required to address health and natural disasters, especially the long-term effects of climate change. Health policy makers, researchers and legislators could benefit from the findings of this study.

Keywords: Bush Burning, Climate Change, Health, Poverty, SDG, Plants, Water Shortage

Advancing Climate Change Adaptation in Uganda’s Agricultural Programming for Sustainable Development: Key milestones and constraints

Alinda Fred1 Kisambira Ezekel2 & Kagoro Anthony3 1Research Fellow, Uganda Management Institute 2Climate Change Expert, Ministry of Water and Environment, Uganda 3Development Worker Climate Change Research Group, Uganda

Abstract

Climate change remains s key threat to sustainable development particularly to the farming communities which are more vulnerable to the climate impacts. Uganda has made commendable steps in building an institutional framework for addressing climate change. However the framework remains scattered in several documents making it difficult to track and conceptualize. This paper provides a one-stop center for understanding how effectively climate change is institutionalized in the agricultural sector and identifies the critical issues for future actions towards effective mainstreaming of climate change in agricultural programming. Findings in this paper are based on data collected through document review and a case study of Bududa district, representing the local government of climate change adaptation mainstreaming. The paper observes that significant steps have been taken to mainstream climate change adaptation in agricultural programming but adoption of adaptation measurers will necessitate robust institutionalization of agricultural insurance as a climate change adaptation strategy particularly in the context of the rural, resource-constrained farming communities which are also more vulnerable to climate change hazards. Secondly effective mainstreaming of climate change adaptation in agricultural programming in local governments will necessitate increased budget support from the central government towards addressing the critical institutional capacity gaps which hinder climate change adaptation programming and implementation of adaptation measures in local governments of Uganda.

Key Words: Climate Change, Sustainable Development, Farming Communities, Sustainable Development

PARTNERS

50 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

The Influence of Civic Education on Public Participation in Governance of Devolved Governments: A Case of Naivasha Sub-county, Nakuru County, Kenya

Samwel Ndegwa E-mail: [email protected]

Abstract

The purpose of this study was to explore the influence of civic education on public participation in the devolved government unit of Naivasha Sub-county, Nakuru County. The study used a descriptive research design with a target population of 253,225 residents whereby a sample of 157 respondents was drawn using Nassiuma formulae and was classified into eight strata based on the ward of residence through stratified random sampling. Each stratum had respondents in the same proportion as that of the ward population in relation to the Sub-county population. Snow ball sampling was used to administer research instruments to the respondents with the start point being the area ward administrator. The study used mainly primary data that was collected using self-administered semi-structured questionnaires. A cronbach’s alpha reliability test was used on the instrument whereby a coefficient of 0.7 and above was considered acceptable. The results found the instrument as reliable. Data was analyzed for descriptive and inferential statistics using Statistical Package for Social Sciences software. The analyzed data was presented using tables. The study established that there existed a positive and strong relationship between the Civic Education and Public Participation in governance (R = 0.825) and that Civic Education could explain 68.0% variance in public participation. The study found out that civic education levels among the residents was low, majority of them had not received any civic education training and as such were not familiar with the enactments guiding public participation in county governance The study recommended that the county should enact a civic education act as well as have further research of the variable conducted in other counties.

Key words: Civic Education, Public Participation, County Government, Governance

An assessment of the factors affecting Women Participation in the Politics of Gombe Local Government- Nigeria

Dr. Nasiru Modibbo, Abdulkadir Ibrahim Bilkisu & Mahdi Abubakar Department of Public Administration, Faculty of Arts and Social Sciences Gombe State University

Abstract

Nigeria is a patriarchal society characterized by socio-cultural discrimination, exclusion; inequality and lack of social justice. These features are also reflected in its politics especially, as they relate to issues of gender imbalance. This study therefore assessed the challenges of women participation in politics, an issue that has been denied consideration in the Nigerian polity especially in Gombe L.G.A of Gombe State of Nigeria. Thus, through a survey research based on convenient sampling technique questionnaires and interviews were conducted in some selected part of the local government. The responses from the questionnaires were analyzed using simple percentage and frequency tables for proper clarification. Based on the findings, the study presents various strategies, such as enhancing massive women enrolments in schools, creating women reserved political offices, women empowerment etc as solutions for expanding the political sphere.

Keywords: Assessment, Challenges, Participation, Politics, local government.

PARTNERS

51 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

Effect of Citizen Participation on Solid Waste Management Service Delivery in Makindye Division Kampala Capital City Authority, Uganda

Josephine Kitaka & Edgar Mwesigye Kateshumbwa Uganda Management Institute

Abstract

Citizen participation has of recent taken centre stage in academic discourse. The main argument has been that involvement of citizens in development activities breeds ownership which ultimately translates into development. This paper sought to explore the effect of citizen participation in solid waste management service delivery in Kampala Capital City Authority (KCCA) using a case of Makindye Division. The paper among others explores the effect of citizen participation in waste collection decision-making and also how waste collection payment and physical participation affects solid waste management. The paper employs a cross-sectional research design. It uses both quantitative and qualitative data collection methodologies. Data analysis involves descriptive statistics (frequencies and percentages) and inferential statistics (Spearman correlation, the coefficient of determination and regression). Thematic analysis is applied to qualitative data. Findings reveal a significant strong positive effect of citizen participation in waste collection decision-making, citizen participation in waste collection payment and citizen physical participation in solid waste management service delivery. The paper recommends that waste collection managers and technocrats should increase citizen participation using various strategies focusing on waste collection decision-making, waste collection payment and physical involvement to enhance solid waste management service delivery.

Key words: Citizen Participation, Solid Waste Management, Service Delivery

Public Participation and Community Development in Uganda: A case study of Kawempe Division

Mohamed Yusuf Damei Corresponding E-Mail: [email protected]

Abstract

Public participation has been a constant theme in community for a very long time, due to the fact it has become central to the development community projects and programs as a means to seek sustainability and equity, particularly the poor .The purpose of this study was to investigate the relationship between public participation and community development in Kawempe Division – KCCA. The study adopted a correlational research design which involved collection of quantitative data. Quantitative data was collected by closed ended questionnaires. The study focused on a sample of 150 respondents, who were selected from a total population of 242 respondents. Data collected was edited, coded and then entered in the Statistical Package for Social Sciences (SPSS version 20.0). The results of the study indicated that there is statistically significant a positive significant relationship between community empowerment and community development programmes in KCCA Kawempe division (r=0.192, p<0.05); there is statistically significant a positive significant relationship between decision making and community development programmes in KCCA Kawempe division (r=0.283, p<0.01) and there is statistically significant a positive significant relationship between citizen ownership and community development programmes in KCCA Kawempe division (r=0.296, p<0.01). The researcher recommended that KCCA Kawempe Division. The government should encourage people to identify and brings their own projects in order to empower local citizens through investment. The community members should be involved from the start to the end of the projects and they should not just dislocate people from the original areas to develop the place just because they want to develop the area. There is also need by the government to encourage community to protect and monitoring their own projects in Kawempe division.

Keywords: Kampala Capital City Authority (KCCA), Public Participation, Community Development

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52 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

Addressing Health Inequity through Community Based Education Students’ Projects

Ndaruhutse, G.R., Nkata, J.L., & Nestel, D. 1,3Mbarara University Science & Technology 2Uganda Management Institute Corresponding E-Mail: [email protected]/ [email protected]

Abstract

Relevant health professions education is vital for improvements in health and health care access, yet the challenge to sustain equitable access to improved health and healthcare particularly to those most in need remains a major global challenge. The Community Based Education (CBE) approach first emerged during the 1970’s in response to population demand for needs-based education. The contribution students can make to delivery of health services, however, is not widely documented particularly for CBE in Africa. Literature denotes progression of curricula to embrace students’ projects and co-learning. Documentary analysis was used to review MUST students’ CBE reports of the five most recent years with a checklist. The findings were analyzed thematically by employing content analysis. The analysis revealed how CBE students’ projects contribute to mitigation of health service constraints of access, acceptability and affordability. In regard to access, students increased the range of services provided at the health facility. They promoted acceptability of health services through enhancing community participation and community – health facility interface. By providing services at no additional cost, students contribute to affordability of health services.

Key words: Community Based Education, health professions, Health Inequity

Succession Planning and Sustainability of Non-Governmental Organisations in Uganda

Assumpta Mary Nabachwa & Wilberforce Turyasingura Uganda Management Institute

Abstract

World over, leadership transfer in organizations is inevitable. Inadequacies in succession planning have become a major constraint to sustainability of both government and non-government organisations. This study sought to establish the relationship between succession planning and the sustainability of Non-Government Organisations in Uganda using EASSI as a specific reference. The study had three specific objectives which included; - determining the relationship between talent identification, talent development -talent retention and - organisation sustainability. - The study applied a correlation study design, using both primary and secondary sources of data. Primary data was collected using a questionnaire. Secondary data was collected from relevant records from EASSI. Descriptive and inferential data analysis was applied using Pearson Product Moment Correlation Coefficient to test the hypothesis. A population of 85 was identified from EASSI and a sample of 70 was selected using probability sampling techniques. The findings - revealed that; talent retention has the most significant relationship with the sustainability of NGOs as compared to talent identification and talent retention. It was established that as the three are enhanced, an organisation is able to utilize its skilled and experienced staff for resource mobilization, able to safe guard its resources from loss and external threats, protect the institutional memory and identity, fundraise for its strategic plan and most importantly retain its skilled and experienced staff. Based on the findings, the researchers recommend that - NGOs prioritize talent identification and put in place- strategies to fill the capacity development gaps of young professionals.

Key words: Succession planning, Sustainability, Talent identification, Talent development, Talent retention

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53 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

A Critic of the Policy Frameworks that Nurture Sustainable Urban Housing Development among low and Middle Income Urban Households

Andrew Amara Makerere University, Uganda Email: [email protected]

Abstract

In sub-Sahara Africa, the planners of urban housing have to contend with varying dimensions of vulnerabilities, poverty and inequalities, which in turn complicate the delivery of adequate housing and related support services like clean water, good sanitation and sufficient energy; these in turn hamper economic growth and social stability. The increasingly complex challenges of urban housing have led to a search and exploration of new building solutions and policies across the globe (Atkins et al, 2012, p.xi). But the relative success rates of housing policy in some developing countries are low or not as visible and appreciable. In Uganda’s capital city for example, “major socioeconomic and environmental problems… lower the quality of life of the urban dwellers” (Vermeiren, Van Rompaey, Loopmans, Serwajja, & Mukwaya, 2012). In addition to spatial, tenure and cost related challenges (Katukiza, Ronteltap, Oleja, Niwagaba, Kansiime, & Lens, 2010), households have to also deal with environmental challenges such as frequent floods that impact housing settlements, infrastructure and subsequently health (Lwasa, 2010). This paper traces the deficiencies that policy has had in sustainably resolving Kampala’s housing shortage. It discusses some of the issues at the stage of policy planning and suggests some of the factors that policy makers should consider in order to develop more relevant and effective urban housing policies.

Keywords: Housing Policy, Urban Housing, Low-Income Households, Sustainable Housing

Public and Private Sectors in Co-production of Public Services: Slovak Experience Juraj Nemec, Masaryk University, Brno-Czech Republic Mária Murray Svidroňová, Matej Bel University Banska Bystrica-Slovakia Abstract

The goal of this paper was to investigate the scale and nature of relationships between governmental and private sectors in co-production/ co-creation of public services in Slovakia. Based on our analysis from investigated cases we can state that the role of local self-government in co-creation in Slovakia is rather limited. Our opinion is that the main problem and reason of this situation lies in the traditions and type of governance inherited from previous socialist history of Slovakia and cannot be treated immediately. In Slovakia, social innovation predominantly comes from private sector organizations or citizens themselves. The specific interesting point shown in our research was that many innovations in public services provision are based on use of information and communication technologies.

Key words: Co production, Public Services, Slovakia, Social Innovations

Medical Device Integration with Electronic Health Records: A Case Study of University of Nairobi Health Services

Benard Mutisya Nzyoka1, David Muchangi Mugo2, Stephen Mburu Ng’ang’a1 1University of Nairobi, Nairobi, Kenya 2University of Embu

Abstract

Medical devices provide invaluable information to clinicians on a patient’s illness, making them a crucial component in the provision of safe, effective and efficient patient care. Traditionally, in most medical devices data has been secluded in silos, with every device having incompatible data formats, unique physical connections and dedicated communication protocols. Largely most of these devices are not integrated with hospital electronic medical record systems with output information stored

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54 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery in the device or presented and kept in the form of paper reports. In this study, we describe a demonstration in which available Electronic Medical Records system (EMR) was successfully integrated with a wireless Blood Pressure Monitor (BPM). This was implemented by adopting the use of RESTful Application Programming Interface (API) technologies and commonly established standards designed for medical devices interoperability. Before deploying the prototype, we conducted pilot tests at the University of Nairobi, nursing station to get feedback on the time spent using the conventional blood pressure data capture methods and the newly integrated application. Clinical data from the device was exchanged adhering to the HL7/XML standard communication protocol. There was a measurement differential in time for conventional system used and the integrated medical device solution. The duration the blood pressure cuff was on the patient was an average of 123 seconds before the integration and 83 seconds after integration. Additionally, there was an observable substantial reduction in the average time that the medical assistant spent at the intake section from 370 seconds before the medical device was integrated and an average of 240 seconds after the integration. The findings indicate a positive outcome was availed on the time taken for the blood pressure readings, time spent by the patient at the nursing station, doctor’s time to search the patients’ blood pressure readings as well as the data accuracy fed in the EMR system.

Key Words: EMR, BPM, Interoperability, RESTful, API, Integration, HL7/XML

Knowledge, Attitudes and Practices towards Cancer Prevention in Uganda: A Review of Literature

Margaret Kemigisa Uganda Management Institute

Abstract

Statistics on the cancer problem globally and in Uganda present a grim picture that calls for responses to increase prevention efforts. The aim of this paper is to; (1) Identify key issues regarding knowledge, attitudes and practices with regards to cancer prevention in Uganda, (2) Determine knowledge of the risk factors regarding cancer in Uganda and (3) Propose suggestions toward a cancer prevention initiative that addresses knowledge, attitude and practice issues. Methods: An open search for articles was made using Google scholar and Google engine. With each identified article, snowballing was used to identify more articles from references therein. Results: The results show that awareness of cancer is low. Attitudes towards screening and vaccination as preventive measures are encouraging but there are misconceptions about cancer diseases associated with cultural beliefs and fear of positive diagnosis of cancer. There is varied extent of awareness, attitudes and practices regarding cancer prevention; cancer prevention education is inadequate. Recommendations: There is need for more research to understand the context of specific KAP to types of cancer, as well as socio-economic and demographic characteristics of populations as they relate to prevention efforts. Strategic efforts are needed to address barriers to adoption of proven prevention methods among those that are aware of the risk factors and prevention measures. A one-stop hub both physical and virtual to provide evidence- based information on primary prevention, secondary prevention and linkages to care for those infected and affected by cancer may help.

Key words: Cancer, Prevention, Knowledge, Attitudes, Practices

The Effect of High-Performance Partnerships on Value Chain Upgrading: The case of the Pineapple Value Chains in Kenya and Uganda

Robert Goedegebuure & Kennedy Ssejjemba

Abstract

Literature on value chain development underscores the critical role of lead firms in lifting the performance of value chains, and of all parties in the value chain, to higher levels (Kaplinsky & Morris, 2001; Gereffi, 2005). To date, there is little empirical research on the connection between high-performance partnerships and value chain upgrading in agribusiness. In this paper we discuss the findings of a study on high-performance partnerships between associations of farmers, in their role as lead firms that pave the way for the upgrading in all facets (products, production, marketing and collaboration) to be implemented by farmers, in the pineapple value chains in Kenya and Uganda. The two main concepts used in the research (quality of partnerships, and upgrading) are based on earlier studies. Data has been collected from 605 pineapple growers in Kenya and Uganda, and from 145

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55 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery associations. The study reveals that both concepts are best measured by sets of items that can be viewed upon as dimensions of these two concepts. Partnership quality has five dimensions: matching organizations; communication; joint planning; and equality. The dimensions of upgrading are business sophistication; productivity; and logistics & processing. The analysis reveals that, for each of the two concepts, the dimensions are, as expected, not uncorrelated. For example, it is understandable that joint planning and communication hang together; and the same holds for business sophistication and productivity. However, both the dimensionality of the concepts and the nature of the items that are part of these dimensions, provide useful insights for similar studies in other value chains. The main purpose of developing measurement instruments for these to concepts, is, from a practical point of view, to assess the strength of the link from partnership quality to upgrading. Indeed, our research indicates that the link is strong. From a policy perspective, this implies that it is not only important to have the knowledge on means of upgrading, but also to have the mechanisms (here, partnerships) in place to make optimal use of this knowledge through dissemination and application.

Keywords: High Performance Partnership, Matching Organizations, Communication, Joint Planning, And Equality

Understanding the implementation of Public Private Partnership in Universal Secondary Education and its Critical Success Factors: Insights from Stakeholders’ Experiences in Uganda

Ivan Twinomuhwezi Uganda Management Institute

Abstract

While there is abundant extant literature on critical success factors (CSFs) for PPPs, it largely focuses on non-educational services and infrastructure projects with hardly any debates that resonate to universal secondary education (USE) from stakeholders’ lived experiences and insights. Yet, this information is vital in informing policy reforms especially This study therefore seeks to explore CSFs for PPP policy in USE, using evidence-based stakeholders’ understandings and experiences of its implementation in context of Uganda. Methodologically, the study was informed by Freeman’s (1984) stakeholder theory and conceptualised within the interpretive qualitative case study paradigm. The 28 stakeholders who participated in this study were purposively selected officials from the education sector and other MDA’s and PPP school proprietors, Data collected through document analysis and semi-structured interviews were analysed using content and thematic qualitative approaches. The key findings indicate variations in most stakeholders’ subjective understandings of the PPP policy in USE. These variations were largely attributed to context- specific experiences they negotiated in its implementation. Besides, some participants, mainly the school-based stakeholders (school proprietors, teachers, parents and local community leaders) were found implementing a policy which they did not clearly understand with regard to its intent and guidelines. Findings also indicate stakeholders’ mixed perceptions on policy impacts and its success. Though most stakeholders commonly affirmed that the policy had a positive impact on increasing learners’ access to USE, they had divided opinions on its overall success, which they perceived differently. While most government- based stakeholders considered the policy as successful from its impact of increasing learners’ access to USE, majority of nongovernment-based stakeholders perceived it unsuccessful due to its inability to achieve the objectives of equity and quality; which were perceived as low and compromised in teaching-learning process. The policy ineffectiveness was attributed to stakeholders’ conflicting motives; noncompliance to policy guidelines; inadequate monitoring; lack of commitment to roles; negative attitude to policy; political interferences; inadequate funding and its delayed disbursement; poor accountability and inadequate partners’ capacity. Based on how they experienced its implementation, most stakeholders perceived regular policy review; commitment to partnership roles, sufficient funding; selection of suitable partners with adequate capacity; transparent enforcement mechanism; effective communication and sensitization strategy, enhanced monitoring and supervision mechanism as the critical factors for successful implementation of PPP policy in USE delivery in Uganda and other similar contexts. These findings will inform context-specific policy reforms for successful implementation of PPPs in education. Can you also show how the paper concludes or recommends based on its objective.

Keywords: Public Private Partnership, Universal Secondary Education, Stakeholders, Critical Success Factors

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56 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

Implementing Sustainable Development Goals through Local Governments: Opportunities and Challenges for Uganda

Dr. Michael Kiwanuka & Dr. Christopher S. Mayanja Uganda Management Institute Corresponding E-mail: [email protected] / [email protected]

Abstract

The adoption of the Sustainable Development Goals (SDGs) by nations continues attracting both opportunism and pessimism from the scholarly and policy world in the developing world. On one hand, the opportunists look at the Sustainable Development Goals as a significant step forward in providing a successor framework to the Millennium Development Goals (MDGs). By adopting an all-inclusive approach to development and recognition of nation specific perspectives, peculiarities and differences, the SDG design provides significant hope when compared with the Millennium Development Goals. The pessimists, on the other hand worry that as was the case with Millennium Development Goals, implementation of SDGs is neither automatic nor obvious. While the SDGs have been fully owned and popularized at national level in Uganda, local governments are yet to be empowered to champion priority setting and provided with the necessary flexibility for them to take full charge of mobilizing resources to finance their local development priorities. The study uses a case analysis of selected municipal governments to empirically explore the opportunities and challenges of positioning local governments as vehicles for implementing the Sustainable Development Goals in Uganda. The study argues that centrally positioning local governments in the implementation framework will not only enhance local ownership of the development processes but also popularize Sustainable Development Goals at local community levels thereby generating massive support.

Key Words: Sustainable Development Goals, Implementation, Local Governments, Opportunities, Challenges, and Uganda

The Doldrums of Development Projects in Uganda: Gauging the role of PRDP Health Project on Antenatal Care Attendance in Lira District, Uganda

Innocent Nuwagaba1 & Henry Omoo2 1 Consultants, School of Business 1,2Management Uganda Management Institute Corresponding email: [email protected]

Abstract

This study investigated the contribution of Peace, Recovery and Development Plan (PRDP) health project deliverables to antenatal care (ANC) attendance by pregnant women and child birth with care from skilled birth attendants in Lira District, Uganda. The study was guided by the theory of Change. Lira District continues to register low levels of ANC attendance by pregnant women and child birth despite the existing health facilities. The main objective of the study was to examine the role of health project deliverables on antenatal care attendance. The study adopted both qualitative and quantitative approaches under a case study design using questionnaire, documents review and observation methods. The data obtained was analyzed and the study findings revealed that variation in skilled birth attendance, availability of trained health workers and change in the availability of trained health workers causes are highly responsible for skilled birth attendance. The study concluded that availability of staff houses, adequacy and usage of the staff houses, availability of maternity wards, their functionality and usage and availability of trained health workers guarantee realization of improved skilled attendance and child birth in any health facility. The study therefore recommended that the policy makers, and management in Lira district should effectively enforce utilization of staff houses and other infrastructure constructed to improve on accessibility of trained health workers by mothers seeking skilled attendance services.

Key Words: Antenatal Care, Child Birth, Health Facility

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57 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

Feasibility of the Sustainable Development Goals Localisation: Evidence from the Community Based Monitoring System

Johnson Lubega Kagugube Corresponding E-mail: [email protected]

Abstract

The paper aims to provide an analysis of the socio-economic conditions of the Project Site based on the Community Based Monitoring System (CBMS) Study in the context of monitoring the Sustainable Development Goals (SDGs) at the local level. The progress on the attainment of some of the SDG goals is assessed by analyzing the data gathered from the project site after the implementation of the CBMS census in Akoboi and Katakwi sub-counties of Katakwi district. The Study was carried out with a grant from the Partnership for Economic Policy (PEP) – Community Based Monitoring System (CBMS) Network supported by the Department for International Development (DFID). It is CBMS Research Grant number 17-RG-20141. The research was approved by the Uganda National Council for Science and Technology (UNCST). The research approval reference is ARC 206/ SS 4554. Uganda has been amongst the first UN member states in the world to integrate the Sustainable Development Goals (SDGs) into its national development planning framework to ensure that no one is left behind. The findings of the Study revealed good progress in a number of sustainable development areas including; access to safe water, poverty reduction, nutrition, gender equality and women empowerment, and equitable quality education. The SDGs where more efforts are still required include; ensuring healthy lives, safely managed sanitation services with hand washing facilities, access to electricity, address the high unemployment rate, and the civil registration. Inequality was identified as one of the major barriers to the attainment of the SDG goals. It is recommended that the Government of Uganda should put in place strategies to address disparities that restrict opportunities to access quality education, safe sanitation, and access to income generating activities, access to information, and access to electricity.

Keywords: Community Based Monitoring System, Sustainable Development Goals, Income Generating Activities

An Analysis of Staff Indiscipline in the Malawi Civil Service D. Yekha, B. Motshegwa & T. Molokwane University of Botswana

Abstract

Staff indiscipline is one of the challenges affecting service delivery in the public service in most African countries. This study explores this challenge within Malawi public service. The challenge of staff misconduct in the country’s public service is assumed to be one of the factors contributing to the current state of poverty in the country. An examination of previous studies on indiscipline in Malawi’s public service in illustrates that economic hardships experienced by civil servants and flawed leadership underlie this challenge. Further to this, corrective and punitive measures applied in a bid to address this challenge, have not served as effective remedies. The methodological approach adopted by this study is a mixed method analysis. The approach has been applied in examining the causes of indiscipline in Malawi civil service. Study findings indicate that the level of staff misconduct varies across government ministries. Higher levels of staff indiscipline feature more in some government ministries than others. Findings further indicate that the type of indiscipline, prevalent in a particular ministry relates to the nature of its functions. Possible factors contributing to the persistence of staff indiscipline include management interventions that are often post-entry and reactive in nature. This study recommends regular review of public servants remuneration, increasing the control function of public service managers and curtailing potential indiscipline at recruitment level as a preventive measure.

Key Words: Staff Indiscipline, Civil Service, Public Service, Manager, Misconduct, Organisation, Malawi

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58 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

Institutional and Regulatory Framework for Environmental Impact Assessment in Uganda: Challenges and Opportunities for Achieving the SDGs

1George Taako Edema*, 2Kiemo Karatu & 3Edward Andama 1,3*Busitema University, Faculty of Natural Resources and Environmental Sciences- Uganda, Email: [email protected] / [email protected] 2University of Nairobi, Faculty of Arts, Department of Sociology and Social Works- Kenya Email: [email protected]

Abstract

The EIA practice started in the U.S mandated by the National Environment Policy Act (NEPA) 1970 due to the increased realization of environmental change at the time caused by human actions. The formal institutionalization of the practice of Environmental Impact Assessment (EIA) by most countries was as a result of the United Nations Conference on Environment and Development 1992, Principle 17 that declares EIA as an instrument of Sustainable Development. Uganda has established institutional and regulatory framework for the conduct of environmental impact assessment, with the National Environmental Management Authority as the principal agency for environmental management including the coordination and management of the EIA, a practice that has lasted more than two decades. This paper identified the challenges and the opportunities in the Institutional and Regulatory for environmental impact assessment. It assessed the capacity and role of key stakeholders in environmental impact assessment. It further, assessed the extent to which environmental impact assessment follow-up has been implemented across selected manufacturing industries in the central region of Uganda. The paper made recommendations to enhance the effectiveness of environmental impact assessment as a key instrument for attaining the SDGs.

Key Words: Environmental Impact Assessment, Institutional and Regulatory Framework

Sustainable Local Economic Development for Developing Economies: The New strategies for the Future Local Governments in Uganda

Stella B. Kyohairwe Uganda Management Institute

Abstract Sustainable Local Economic Development for developing Economies: The New strategies for the future of local governments in Uganda Stella B Kyohairwe Uganda Management Institute Conference Theme: Accountability, Innovations, and Quality Public Services Delivery Subtheme: Public Sector Reforms Abstract: Being a process whereby the tri-partite partnerships between Local Government, the private sector and the community are jointly and collectively engaged in identification, mobilization, management and initialization of resources at the local level, local economic development (LED) is one best models that can enable sustainable development at the local level. “Localization” is by no means of less importance when it comes to the principle of “leaving no-one-behind” in pursuance of both the Urban and rural development national Agenda. Born in mind however is that mindset change for predominant self- reliant communities can bring innovative, accountable and transformed societies. Looking at subnational level as an epitome for investments to increase employment opportunity and spur desirable growth, this paper assesses the challenges inhibiting Local Economic Development to reap the development benefits in Uganda. Through a document review of Local government initiatives in Uganda and elsewhere, the paper analyses the approaches used in LED in Uganda, documents reviews the progress so far attained, documents the current impediments and identifies areas for future improvements.

Key words: Local Economic Development, Sustainable Development, Inclusion, Self-Reliance, Transformed Communities

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59 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

2030 Agenda for Sustainable Development; were African Countries prepared and ready to undertake the task? The case of Uganda

Simon Ross Euku Student, Uganda Management Institute/ Ross and Company

Abstract

2030 Agenda for Sustainable Development was adopted at the United Nations Sustainable Development Summit on 25 September 2015. This Agenda is a plan of action for people, planet and prosperity. It also seeks to strengthen universal peace in larger freedom. It is against this phenomenon that all countries and all stakeholders, acting in collaborative partnership, agreed to implement this plan. Indeed, this Agenda 2030 is a resolve to free the human race from the tyranny of poverty and want and to heal and secure our planet. This Agenda 2030 further is a resolve determined to take the bold and transformative steps which are urgently needed to shift the world onto a sustainable and resilient path, since it is a collective journey, with a pledge of not leaving anyone behind. This Agenda 2030 is bound by the 17 Sustainable Development Goals and 169 targets which demonstrate the scale and ambition of this new universal Agenda. The Goals and targets of this Agenda are to stimulate action over the next fifteen years in areas of critical importance for humanity and the planet: The people, Planet, Prosperity, Peace and Partnership. Despite all attempts to enhance and achieve the purpose for which 2030, there is evidence that Countries have lagged behind schedule as they were not prepared and ready to execute the 17 SDGs goals and 169 SD targets.

Key words: Sustainable Development Goals, people, Planet, Prosperity, Peace, Partnership

Critical Analysis of Regulatory Mechanisms for Governance of Community Health Insurance Schemes: The Uganda Perspective

1Hizaamu Ramadhan, 2Basaza Robert & 3Namara B. Rose 1,3Uganda Management Institute, Uganda 2St. Augustine International University, Kampala, Uganda

Abstract

Introduction Regulating operational modalities of community health insurance schemes is important in protecting the interests of the consumers and service providers in mitigating the escalating costs of health care especially for the poor rural communities. This study on governance of community health insurance schemes was guided by the research question related to the current policies and legislation and the extent to which they addressed governance and sustainability issues of the schemes. The aim was to explore the existing community health insurance schemes’ regulatory mechanisms in as far as they impacted on enrolment and sustainability.

Subjects and Methods The research paradigm was underpinned by the interpretivistic philosophical orientation that sought to use qualitative data as the source of knowledge. It adopted an inductive cross sectional explanatory case study design. The study site was Kampala Capital City, Nakasongola, Nakaseke, Kanungu and Luwero districts. The target population included policy and decision makers as well as program implementers who were purposively sampled. A total of 16 key informants were interviewed. The variables of interest were enrolment and sustainability of community health insurance schemes. Key informant interview and documents review guides were used to generate the required data which was analyzed using thematic and content analysis.

Results The study established that the current policies and legislation do not adequately address governance of community health insurance schemes within the premises of diversity and homogeneity in communities. The governance structures of the schemes require serious attention given the variations in the socioeconomic set up and the diverse social networks in the different communities in Uganda. The drive by Government of Uganda towards universal health coverage will continue to meet constraints especially with respect to integrating community health insurance.

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60 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

Conclusion While regulations put in place will be used to operationalize the law, it is imperative that provisions for social networks underpinned by diversity and homogeneity of communities be reflected in the law. This will ensure that the poor and vulnerable populations who bear the brunt of disease burden and catastrophic health care expenditures are included in the drive towards universal health coverage.

Key words: Community Health Insurance Schemes, governance,

Effect of Citizen Participation on Solid Waste Management Service Delivery in Makindye Division Kampala Capital City Authority, Uganda

Josephine Kitaka & Mwesigye Edgar Kateshumbwa Uganda Management Institute

Abstract

Citizen participation has of recent taken centre stage in academic discourse. The main argument has been that involvement of citizens in development activities breeds ownership which ultimately translates into development. This paper sought to explore the effect of citizen participation in solid waste management service delivery in Kampala Capital City Authority (KCCA) using a case of Makindye Division. The paper among others explores the effect of citizen participation in waste collection decision-making and also how waste collection payment and physical participation affects solid waste management. The paper employs a cross-sectional research design. It uses both quantitative and qualitative data collection methodologies. Data analysis involves descriptive statistics (frequencies and percentages) and inferential statistics (Spearman correlation, the coefficient of determination and regression). Thematic analysis is applied to qualitative data. Findings reveal a significant strong positive effect of citizen participation in waste collection decision-making, citizen participation in waste collection payment and citizen physical participation in solid waste management service delivery. The paper recommends that waste collection managers and technocrats should increase citizen participation using various strategies focusing on waste collection decision-making, waste collection payment and physical involvement to enhance solid waste management service delivery.

Key words: Citizen Participation, Solid Waste Management, Service Delivery

Influence of Public Finance Legislation on Accountability of Finances in Uganda’s Regional Referral Hospitals: A Case of Arua Regional Referral Hospital

Grace Ondoru Saka*, Wilson Muyinda Mande & Charles Edaku Nkumba University Corresponding E-mail: [email protected]

Abstract

The study set out to assess influence of Public Finance Legislation (PFL) on Accountability of Finances (AF) at Arua Regional Referral Hospital (ARRH) in the years 2008/2009 to 2013/2014. PFL refers to Laws, Acts, Regulations and Instructions enacted by Parliament and bye-laws enacted by District Authorities with cardinal role to cause AF seemed not to have been achieved (Auditor General’s Audited Reports, 2008-2015). Objectives that guided this study were to: analyze the relationship between PFL and Financial Policies (FP), analyze relationship between FP and AF, assess influence of PFL on AF. Study Population of 202. Data was collected from 177 respondents using a self-administered questionnaire, the main research tool with a Likert scale. More data was obtained through survey, interviews, and focus group discussions. Findings: AF was restricted to the other Stakeholders who are neither principal nor agent. Poor planning and budgeting. Accounting Officer had neither training nor professional experience in Accounting & Finance. Weakness in National Medical Stores-Push System. PFL had .779 positive relationship with FP. FP had .760 positive relationship with AF. PFL had .629 positive relationship with AF. Respondents rated Health Service Delivery (HSD) in perceiving AF. PFL had .749 significant positive relationship with HSD. FP had .641 significant positive relationship with HSD. PFL had 60.7% influence on FP. FP had 57.7% influence on AF. PFL had 39.6% influence on AF the main objective. A gap of 60.4%. In view of these findings, this study developed and recommend adoption of Stakeholder-Forum Based Accountability Model and Planning and Budgeting Management Structure as contribution to knowledge.

Key words: Public Finance Legislation, Accountability of Finances, Health Service Delivery

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61 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

Addressing Indigenous People’s Rights in the Contexts of Foreign Investment Law in and amongst the EAC-P’States Francis M. Magare

Abstract

While the concept of indigenous people is conflicted and generally not recognized in most states’ laws, the realization of the rights of this group of people, which is in realm of human rights law is mind-boggling. In the contexts of foreign investment law, the body of which consists of Bilateral Investment Treaties (BITs), Multilateral Treaties with Investment Provisions (TIPs), and Investment Related Instruments (IRIs), there is no direct mentioning of human rights generally and human rights of the indigenous people specifically. Realization of the human rights of this group of people in regards is by construction of the promissory clauses in the BITs or states obligations arising from the TIPs and IRIs. This is gelatinous, non-predictable and it results into non-inclusivity of Indigenous people and generally massive impacts on their human rights. This paper revisits the extents to which foreign investment law in East African Community (EAC) generally and amongst the EAC Partner States specifically, addresses the human rights of the indigenous people. Finding ultimate inconsistent bearings and addresses, the author recommends harmonious co-existence of foreign investment and human rights of indigenous people by encouraging purposive indigenous peoples’ human rights protection lenses in states’ regulatory spaces to meeting their obligations in the contexts of EAC laws.

Keywords: Rights of the Indigenous People, Foreign Investment Law, EAC-P’States

The Effect of Credit Reference Bureau Information Sharing On Credit Assessment in Financial Institutions in Uganda

Pius Mukiibi, Paddy Mugambe & Joseph Kampumure Uganda Management Institute

Abstract

The purpose of the study was to investigate the effect of Credit Reference Bureau (CRB) information sharing on credit assessment in financial Institutions Uganda. The objectives of the study were to examine the effect of financial information on credit assessment in financial Institutions in Uganda, and to examine the effect of non-financial information on credit assessment in financial Institutions in Uganda. The study adopted a descriptive survey design on 33 regulated financial institutions in Uganda (Bank of Uganda, 2015) with a sample size of 30 respondents selected using both purposive sampling and census. The study found that financial information on credit reports by financial institutions significantly used during credit assessment Non-financial information also significantly used in credit assessment. The study recommended that stake holders need to work together to continually ensure that CRB information shared is relevant, accurate, reliable, accessible and secure because the information will affect significantly the credit assessment decisions. Furthermore, financial institutions, central bank and CRB service providers needs to continuously develop financial literacy programmes to the public so that the public can understand the importance and use of the CRB information because it plays a crucial role in the financial sector. The study further recommends that there is need to revise and enact regulations and laws to broaden the scope of CRB Information to include more financial stakeholders as evidenced in other countries according to IFC (2012).

Key Words: Credit Reference Bureau, Information Sharing, Credit Assessment, Financial Institutions

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62 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

Influence of NGOS’ Interventions on the Empowerment of Adolescent Girls Karamoja Region, Kotido District

Iutung Denis Programme Specialist-Youth and Development Stromme Foundation E.A Corresponding E-Mail: [email protected]

Abstract

The purpose of the study was to examine the influence of NGOs’ interventions on the empowerment of adolescent girls Karamoja Region, Kotido district. The objectives of the study included; to examine the extent to which project design, financial management and monitoring and evaluation influence adolescent girls’ programme in Karamoja Region. The study took a time scope from 2006 when the NGOs started flocking Kotido district to 2016. This cross-sectional study employed a correlational research design. The correlational design was used to find out the association between the dependent variable and the independent variable of the study. The study used triangulation to capitalize on the respective strengths of quantitative and qualitative approaches. For the qualitative approach, non-probability sampling and unstructured instruments were used while for the quantitative approach, probability sampling and well-thought instruments were used for data collection. The major findings indicate a positive but weak correlation between project design and empowerment of adolescent girls. Similarly, Spearman’s correlation analysis showed no significant relationship between financial management and empowerment of the girls who were the beneficiaries. While correlational analysis between monitoring and evaluation of adolescent girls’ intervention and empowerment showed a significant correlation but a weak and negative one. In conclusion, it was noted that involving all stakeholders in project design is not an automatic gate pass to success of the intervention and monitoring and evaluation to some extent influences adolescent girl’s empowerment. It was recommended that all stakeholders are involved in all stages of project, from inception to implementation of the intervention monitoring and evaluation. Future researchers should try to find out the influence of culture on intervention of NGOs in Kotido district.

Key words: NGOs, Empowerment, Adolescent Girls, Financial Management, Karamoja Region

Human Resource Empowerment and Environmental Conservation in Hamurwa Sub County, Rubanda District, Uganda Natukunda Susan & Tindyebwa Joseph, Ph.D Bishop Barham University College, Uganda Christian University Corresponding E-mail: natukundasusan3@gmail & [email protected]

Abstract

The state of environmental degradation in Uganda, specifically in Rubanda district, Hamurwa Sub County have a relationship with the under empowered human resource especially due to under motivated local government staff and limited capacity of local council leaders. The need for community member’s awareness for the adoption of improved methods of farming for soil and wetland conservation may be vital mitigation measures for environmental conservation. Thus, this study was guided by three objectives that include: To assess the impact of human resource capacity building on soil conservation; to find out the challenges that affect human resource empowerment for wetland conservation and to analyze strategies that improve human resource for environmental conservation. The study adopted a descriptive and cross section survey design focused on quantitative and qualitative techniques of data collection and data was collected using questionnaires, interviews and documentary analysis and was then used to generate tables and descriptive statistics. The study target population was 330 respondents; the researched derived at a total sample size of 198 by use of Slovenes formula. Simple random method, purposive and stratified sampling techniques were utilized during respondent selection. The research findings reveal that 78% of the respondents indicated that human resource capacity building for community leaders has contributed to soil conservation, it was also analyzed that 75% of the respondents agreed that inadequate trained an sensitized human resource leads to conflicts in the community and affects wetland conservation. It was also found out that 80% revealed the need for motivation and training of extension worker and community development officer to encourage a forestation and agro forestry practices and awareness in tree planting for environmental conservation. The key conclusion was the adoption of strategies for human resource empowerment through local government leaders’ capacity building and sensitization which has impact on environmental conservation. However, it

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63 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery was recommended that, for purposes of addressing the challenges of environmental degradation at Hamurwa, there should be emphasis to empower community stakeholders, recruitment of self-motivated skilled employees that contributes further community awareness for sustainable environmental conservation. There should be environmental conservation information dissemination to the community, building capacity for effective utilization of the existing natural resources for rural community’s soil conservation. Nevertheless, the central government of Uganda should fund local government’s human resource to lead to environmental conservation through sustainable environmental conservation policies. Thus, policy implementers at district and sub county local government level should be persistent in addressing gaps of community empowerment for effective environment conservation.

Key words: Human Resource Empowerment, Environmental Conservation

PARTNERS

64 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery PART C: PERFORMANCE MANAGEMENT, MONITORING AND EVALUATION

Enhancing evidence in Program Evaluation using Participatory Research Methodologies

1David Ssekamatte (PhD) & 2Mathabo Khau (PhD) 1 School of Business and Management, Uganda Management Institute, Kampala Uganda 2Faculty of Education, Nelson Mandela University, Port Elizabeth, South Africa Corresponding E-mail: [email protected]

Abstract

Programme evaluators are known to adopt various research methodologies depending on the purpose of the evaluation, evaluation questions and methodological preferences of evaluation commissioners and stakeholders. Many adopt typically quantitative, while others prefer a mix of quantitative and qualitative designs and methodologies. It has been a tradition among evaluators to prefer using quantitative designs and methodologies with a notion that these produce more objective and valid findings compared to qualitative ones. This article underscores the benefits of using participatory methodologies in programme evaluations to enhance hard evidence and put a human face to the findings. The authors explore the various relevant participatory methodologies available for use in programme evaluations, their applicability and the benefits they offer in enhancing the quality of evidence for programme evaluations across various sectors. The authors did a literature review on participatory methodologies and how they can be utilized in evaluations, as well as reflecting on their own experiences in using such methodologies in their research and evaluation work. An inclusion and exclusion criteria for the literature was developed and based on it, scholarly articles, book chapters and grey literature were collected to inform the article. The findings revealed various relevant participatory methodologies that can be handy in enhancing the quality of evaluation findings. Many of these methodologies have a high potential of clearly illustrating participant’s reality in relation to their experiences and level of impact the programmes accrue to them, compared to the quantitative methodologies. Adoption of participatory methodologies in programme evaluations, will provide the evaluator and the consumers of evaluation findings with the lived realities of how programmes impact the intended and unintended beneficiaries.

Keywords: Participatory Methodologies, Programme Evaluations, Evidence-Based Management, Humane Evaluations, Participant Reality

Integrating International and Regional Agenda in Uganda’s Planning, Implementation and Reporting Frameworks

Tasha Balunywa & Vincent Operemo National Planning Authority

Abstract

Implementation of global, continental and regional agenda at national level is now central to policy discussions and analyses. The push is for countries to nationalize the agendas that include among others the 2030 Agenda for Sustainable Development and Africa Agenda 2063 to enable a unified approach in achieving global goals aimed at leaving no one behind. For Uganda, in addition to the SDGs, the East African Community Vision 2050 has to be incorporated to the existing planning, implementation and reporting frameworks. However, the challenge lies in implementing these agenda in a harmonized manner that minimizes duplication. This paper through detailed content analysis of the three agendas finds converges and divergent areas among the three agendas in the context of the 5Ps (People, Planet, Prosperity, Peace and Partnerships) and also examines what it will take to implement the agendas in a coherent manner. In line with this, the study further analyses Uganda’s existing implementation capacity and recommends areas of improvement in the current institutional arrangements, building awareness, integration into planning frameworks, data, monitoring and reporting on the goals and ability of the financing framework to meet the financing needs.

Key words: 2030 Agenda, EAC Vision 2050, Agenda 2063, Integration, Planning, Implementation, Reporting, Uganda.

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65 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

An Analysis of the Effects of Strategic Planning Practices on Disaster Management in Kenya (A Case of State Corporations)

1Linah Boit, 2John Bii, 3Njenga Gitahi & 4John Tanui 1,3,4Kabarak University, Kenya 2Kenya School of Government, Kenya

Abstract

This study sought to analyse the effects of strategic planning practices on disaster management in Kenya, with reference to State Corporations taking the survey research design. This was a pilot study of an ongoing study and a sample of 20 heads of departments from 4 state corporations based in Nairobi was reached. To obtain the data, semi-structured questionnaires were used. The data was analysed by descriptive statistics using the Statistical Package for Social Sciences. Findings indicate that a majority of government institutions have disaster management plans in place in accordance with the National Policy for Disaster Management. It was also found that a considerable number of institutions integrate disaster considerations in their strategic plans. The study further established that strategic planning practices employed by a majority of the institutions reached have positively impacted disaster management as indicated by considerable reductions in loss of life, financial loss and environmental damage. However, the study established that most institutions lack disaster management teams with skills required to carry disaster management activities.

Key words: Strategic Planning Practices, Disaster Management, State Corporations

Knowledge Management and Transition: The Mechanisms of Facilitating Professional Pathways for Young and Emerging Evaluators in Uganda (YEEs-Uganda)

Vicent Ssenyondo, Joshua Byenkya & Theodorah Mwolobi Corresponding E-mail: [email protected]

Abstract

Following the Global evaluation agenda 2016-2020 with discussions around evaluation capacities, it was noted that evaluation has not yet reached its full potential due to gaps in capacity. The national Voluntary Organisations for Professional Organizations (VOPEs) were to implement the Eval Agenda 2016-2020 whose core goal is to improve the evaluation capacities within their nations. The category of members considered under this were mainly the Young And Emerging Evaluators (YEEs) , whose capacities needed to be improved so that a sufficient number of high-quality academia, and institutions that generate and share relevant data exist, and are able to; promote and facilitate quality evaluations, evolve and develop continuously as the evaluation field advances, support evaluation research, and run professional courses in evaluation, all aiming at ensuring sufficient numbers of qualified evaluators. This led to the formation of YEEs-Uganda which was made a programme under the Uganda Evaluation Association (UEA) in 2017. The programme is guided by three core objectives; to strengthen UEA institutional capacity, professionalize YEEs in Uganda, form and strengthen YEEs Networks. Since then, YEE-Uganda set out to implement its work plan under the guidance of UEA in order to foster capacity strengthening and the professional development of the YEEs. Therefore, this paper will explore the mechanisms of managing, organising, leading, monitoring and control, resource mobilisation, challenges, lessons learnt and recommendation in facilitating professional pathways of YEEs in Uganda.

Key words: Management, Resource Mobilisation, Professional Pathways, YEE-Uganda

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66 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

Organisational Knowledge Sustainability Concept: The Nexus between Knowledge Management and Organisational Learning

Wilberforce Turyasingura, (PhD) Uganda Management Institute Corresponding E-mail: [email protected]

Abstract

Knowledge management and organisational learning have received much attention in recent times, owing to the increased recognition which has been accorded knowledge as a source of organisational success and sustainability. However, while it seems clear that both KM and OL have the same goals, that is to nurture and harness knowledge resources, the concepts have tended, in the past, to be regarded independently of each other, with parallel strategies having been implemented for each. The current study examines the nature of the relationship between KM and OL, with the aim of providing a unified framework for understanding how the above-mentioned knowledge-based concepts relate to each other. A quantitative approach was used to achieve the set objective. Data were collected using questionnaires from 56 respondents, employed at 4 urban local governments in Uganda. Canonical correlation analysis was applied to the data. Empirical evidence confirmed that KM and OL have an interdependent relationship, which is manifested in two main dimensions, namely the institutional strategic focus and people (human resources) focus. Based on such dimensions, the study proposes a re-conceptualisation of the linkage between KM and OL aimed at evolving the two concepts into a single organisational knowledge sustainability notion.

Key words: Knowledge Management, Organizational Learning, Organizational Knowledge Sustainability, Uganda

Knowledge Management and Motivational Theories for Managing Employees at the place of Work

Muhammad Wabuna PhD candidate at Uganda Management Institute /Lecturer, Faculty of Management Studies, Department of Public Administration at Islamic University in Uganda (IUIU) E-mail: [email protected]

Abstract

Lack of knowledge about motivation theories, might lead the managers to believe that monetary incentives are the only way of motivating staff. The job of a manager in the workplace is to get things done through employees. To do this the manager should be able to motivate employees. But that’s easier said than done! Motivation practice and theory are difficult subjects, touching on several disciplines. In spite of enormous research, basic as well as applied, the subject of motivation is not clearly understood and more often than not poorly practiced. To understand motivation one must be knowledgeable about human nature itself. And there lies the problem! However, human nature can be very simple, yet very complex too. An understanding and appreciation of this is a prerequisite to effective employee motivation at the workplace and therefore effective management and leadership. This article on motivation theory and practice concentrate on various theories regarding human nature in general and motivation in particular.

Key words: Motivational Theories, Human Nature, Employees, Effective Management, Leadership

Autonomy and Interdependence of Higher Education Quality Assurance Mechanisms in Africa

Dennis Zami Atibuni & Ali Mazrui Centre for Higher Education Studies, University of Johannesburg, Republic of South Africa Email: [email protected] or [email protected]

Abstract

This is a conceptual critical review paper. It analyses the match and mismatch between the autonomy and interdependence of internal and external quality assurance mechanisms in Higher Education Institutions (HEIs) in Africa as they strive to deliver quality graduates. The mark of quality of graduates is their employability and relevance in the job market. However, the current generation of graduates of Higher Education Institutions in Africa is often blamed for negative issues regarding accountability,

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67 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery control, compliance, and improvement. Considering accountability, the graduates are noted to offer less value for money, fitness for purpose, and quality service delivery and transparency in the world of work. Their legitimacy, integrity, and standards when compared across the board is often questioned. The paper unravels the fact that these quality concerns are a result of the challenges of autonomy and interdependence between internal and external quality assurance mechanisms operating in the institutions. The curriculum, pedagogy, resources, appraisal, and feedback systems of courses taught to these graduates had gaps due to ineffective quality assurance. The paper argues that both internal and external mechanisms of quality assurance should be fostered in the higher education institutions in order to strike a balance between improvement and accountability. The article recommends suggest ……Strategies for enhancing the autonomy and interdependence of the two mechanisms are proposed with a view to promoting quality culture in the higher education institutions.

Key words: External quality assurance, Higher Education Institution, Internal quality assurance, Quality assurance mechanism

An assessment of Participants’ Perception of Public Private Partnerships in Uganda: A Conceptual Analysis of PPPs and Value for Money for Uganda National Roads Authority

Innocent Nuwagaba, (PhD) Consultant, Uganda Management Institute-Kampala, Uganda

Abstract

The study assessed participants’ perception of Public Private Partnerships (PPPs) in Uganda through a conceptual analysis of PPPs and VFM for Uganda National Roads Authority. The study was guided by the quantity theory of Value for Money. Over the last few years, the use of contracting out model by UNRA has led to increased costs of road construction in Uganda which has failure government to realize VFM in the roads sector. The main objectives of the study was: To assess stakeholders’ perception of the use of PPPs to ensure VFM in the roads sector in Uganda. The sample size comprised of 126 stakeholders of UNRA. The data collected was analyzed by the researcher and the findings of the study revealed that there are difference opinions of the UNRA stakeholders’ regarding the concept of PPPs, VFM and the role of PPPs in ensuring VFM in the roads sector in Uganda. Based on these findings, the following recommendations were made: Based on this finding, UNRA needs to educate its staff regarding the concept of VFM and how it can be effectively applied and achieved in the current contracting out PPP model being used. Concerns of all major stakeholders in PPPs projects need always to be addressed by UNRA in time before questionable issues arise; for instance, excessive profit at the public expense and hence questionable value for taxpayer’s money in the roads sector in Uganda. UNRA should not use only contracting out model but also should endeavor to use other models that can to ensure more VFM such as design build operate and transfer. All such PPP models should always be used by UNRA based on the notion that any PPP model to be used by UNRA should always present enough opportunities for VFM.

Key words: Participants, perception, Public Private Partnerships, Value for money, Roads, Authority

Monitoring and Evaluation Processes Critical to Service Provision in South Africa’s Rural-Based Municipalities

Prof. Betty C Mubangizi School of Management, IT and Governance University of KwaZulu-Natal, South Africa Corresponding E-mail: [email protected]

Abstract

South African municipalities are at the coalface of service provision, with communities relying on municipal performance for life- impacting services. The impact of effective service delivery or the lack thereof is particularly significant for the poor who generally lack safety nets to cushion themselves against the inadequacies of poorly resourced, mainly rural, municipalities. Although municipalities are distinct entities, they rely on other levels of government for important resources. Further, municipalities draw on the support of other non-government actors to provide public services. In such a scenario, where variously positioned actors contribute to the attainment of the public good, the role of monitoring and evaluation (M & E) is critical as it ensures compliance by each of the role-players in the effective delivery of basic services to communities. What are the complexities of service delivery and the processes through which M & E takes place in rural municipalities? How are the beneficiaries of municipal

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68 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery services included in M & E, and what might be the critical contributors to a functional and all-inclusive M & E process in rural- based municipalities? This conceptual paper, posited in complex systems theory, draws on relevant literature to answer these questions. The conclusion drawn is that while current M & E process are, mainly, monitored through statutory structures; non- statutory structures formed out of ad hoc self-organising models can provide useful forums for monitoring municipal service provision for sustainable livelihoods.

Key words: Rural municipalities; partnerships in service provision; monitoring and evaluation; community participation

Organisational Factors and Process Evaluation Quality at Infectious Diseases Research Collaboration (IDRC) - Uganda

Michael Galukande-Kiganda & Brian Kamugisha Uganda Management Institute

Abstract

The paper presents findings from the study that was carried out at the Infectious Diseases Research Collaboration (IDRC)- Uganda to analyze how organizational factors affect process evaluation quality in projects. The research was motivated by the continuous challenges encountered in project evaluation processes when the evaluation objectives fail to be realized in the project management process. Consequently, the study was conducted premised on three specific objectives: (a) to substantiate the effect of management and leadership strength on the quality of process evaluation; (b) to investigate the effect of staff competence on the quality of process evaluation and (c) to substantiate the effect of resource management on the quality of process evaluation. The methodology included a mixed cross sectional survey that also included reviewing secondary data. Seventy-six (76) staff were purposively and randomly selected to participate in the study using both questionnaires and interview guides. Study findings revealed that management-leadership strength, staff competences and resource management were important in realizing process evaluation quality at IDRC. The study concluded that enforcing evaluation guidelines and standard operating procedures does improve evaluation process. The study cautions that failure to enforce evaluation guidelines and laxity in supervision and monitoring are likely to stall project activities. This paper recommends the adoption of a hybrid approach in managing stakeholders; to tighten supervision in order to close lapses in accomplishing tasks and also to conduct routine documentation of key tasks.

Key words: Organisational Factors, Process Evaluation Quality

Relevance of Capacity Building Evaluation in Higher Education Institutions (HEIs)

Rose B. Namara & Robert Agwot Komakech Uganda Management Institute E-mail: [email protected] / [email protected]

Abstract

The National Council for Higher Education (NCHE) is mandated by the Universities and Other Tertiary Institutions Act 2001, which is an umbrella law governing all public universities and tertiary institutions in the country to streamline the operations of both public and private universities by; the provision of either a charter or license; monitoring and supervising the activities of all institutions of higher learning, making interventions on policy issues relating to higher education, and to monitor the implementation of Government policies at Higher Education Institutions (HEIs) of learning. In this regard, HEIs have invested money in capacity building programmes to improve the performance of individuals or groups in the HEIs. This study therefore, seek to establish the role of capacity building evaluation in Higher Education Institutions in Uganda. The article is based on literature review and author’s experience in higher education. The article examines the Capacity Models of Evaluation, focus on tool against learning and applications of findings. Furthermore, the researcher discusses the likely challenges of the capacity building evaluations and policy implications.

Key words: Capacity Building Evaluations, Models of Evaluation, Higher Education Institutions

PARTNERS

69 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

Partnership Defined Quality for Youth (PDQ-Y): A Transformative Approach To Addressing Quality of Health Services and Adolescent Access to sexual and Reproductive Health Services in Wakiso District

Joachim Bibuli Project Manager, Adolescent Development-Save the Children Uganda, Kampala, Uganda E-mail: [email protected] / [email protected]

Abstract

Low levels of adolescent participation in health service delivery adversely affect the realisation of quality healthcare for adolescents in Wakiso District. Adolescents seldom have a say in the delivery of adolescent friendly health services yet it is them with modest means and little political influence who are mostly affected by decisions taken by the service providers. Adolescents and young people encounter a number of hindrances in exercising their right to Sexual Reproductive Health (SRH) information and services. Unintended pregnancies, risky childbirth, unsafe abortions and sexually transmitted infections (STIs), including HIV are some of the afflictions adolescents encounter. Furthermore, millions are denied the essential support they need to become knowledgeable, confident and skilled adults. In Wakiso, Save the Children through the PDQ-Y methodology contributed to improvements in the quality and accessibility of services. The community and adolescents participated in defining, implementing, and monitoring the quality improvement process. The definition of quality was premised on the adolescents own understanding of their needs, rights and responsibilities given that efforts to improve quality have often not considered adolescent concerns and perspectives about service quality; thus failing to meet their needs. In this paper, I contend that remedies for health service quality issues are resident within the community and that fostering adolescent and community participation in improving quality of services contributes to improved health outcomes of adolescents and consequently the realisation of SDG 3. Furthermore, improving adolescent understanding of and demand for key health services is integral to the attainment of accountable health service providers, increased uptake of health services by the adolescents and improved quality of ASRH services in Wakiso District.

Key words: Adolescent Participant, Quality Healthcare, Sexual Reproductive Health

Factors Affecting Development of Gender-Sensitive Monitoring and Evaluation Systems in Humanitarian NGOs in Uganda. A case of IRC Uganda

1Grace William Maiso, 2David Ssekamatte, & 3Rose Namara 1African Community Empowerment and Development Initiative (ACEDI) 2,3Uganda Management Institute (UMI)

Abstract

This study sought to examine the factors that affect the development of gender-sensitive monitoring and evaluation systems in humanitarian NGOs in Uganda. The study assessed the effect of organizational and programme factors. The organizational factors assessed included; organizational structure, organizational culture and leadership while the programme factors were; staff gender competencies, project methods and tools and how these affect the development of gender sensitive M&E systems in a humanitarian NGO in Uganda. Using a cross sectional survey design and quantitative methods to data collection, with a sample of 147 respondents, the study found out that; organizational factors had a negative and insignificant effect on gender sensitive M&E systems while programme factors had a strong and significant effect on the development of gender sensitive M&E systems. Therefore, programme factors were a strong predictor of gender mainstreaming in M&E and organizational factors were not. The study recommends skills training gender mainstreaming to programme staff and investments in organizational changes may be necessary over the long term.

Key words: Gender-Sensitive M&E Systems, Organizational Factors, Programme Factors, Humanitarian NGOs

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70 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

The Triplex of Knowledge Management, Entrepreneurship and Employment Creation in Slum Areas: Literature review paper

Muhammad Wabuna PhD candidate at Uganda Management Institute / Lecturer, Islamic University in Uganda (IUIU) E-mail: [email protected]

Abstract

Knowledge management, entrepreneurship and employment creation are intricately and systemically linked processes in the framework of a larger, knowledge-driven socioeconomic system. As urbanization grows, a class of the new poor is growing. Millions of people around the world are held up in slums, majority of them live in poor conditions, no sanitary facilities, no safe drinking water and no jobs. But within these communities, there are potential entrepreneurs. A large number are waiting to exploit that opportunity but conditions don’t allow them. Without jobs, the consequences are alcoholism, drug abuse, unwanted pregnancies, and thefts among others. While the majority of people aspire to work in the formal economy, the majority of new work opportunities in the last decade have been generated in the informal economy. The global economy is not generating enough decent work for all who want or need it, nor is anyone predicting a scenario where such growth will occur in the foreseeable future. Governments and the development agents have invested significantly to turn around their lives through a range of upgrading programs but all in vain. The immense and growing population has however, outpaced the impact these programs alone can have. When considering the scaling up of such efforts to address the growing problem, it is clear that the public sector cannot do it alone and there is much need for alternative approaches such as entrepreneurship. This paper is dedicated to expand the understanding of entrepreneurship and its conceptual underpinnings as well as its potential as a human resource development strategy for economically disadvantaged poor in the slum areas, leading to enhancing human potential and developing individual’s self-reliance. It carries out significant promotional and technical activities to assist governments, employers’ and workers’ organizations create more and better jobs to address the issue of poverty and change lives of the people in the slum areas. Finally the paper offers some concluding remarks and policy implications.

Key words: Entrepreneurship Development, Employment Creation, Slum Areas, Uganda

Whole of Government Evaluations: Generation, Synthesis and Utilization of the Government Annual Performance Report in Uganda

Josephine Watera Abstract

The demand for governments to be effective, efficient, responsive and inclusive is on the increase in developing and developed countries. This has called for establishment of different internal evaluation methods and approaches in different… and …of these being “whole of government”. This paper shares experiences on the process of generation and utilization of the Government Annual Performance Report (GAPR). The objective of GAPR is to provide timely and accurate information to policy makers, particularly Cabinet and Parliament on the performance of Government. The report analyses the outputs and outcomes that are being realized in terms of actual changes in the quality, access and utilization of public services, governance and security. It reviews the performance of the financial support mobilized both domestically and externally. Therefore, the report provides for accountability of the national budget expenditure for a completed financial year, and outlines key areas of good performance, under-performance and opportunities for policy redress. The Report is designed and timed to guide key policy makers on areas that need a policy shift, emphasis and where resources need to be placed in the coming financial year that follows for better service delivery in sixteen sectors. GAPR addresses performance of the sixteen sectors in Uganda every year by focusing on four aspects: (a) extent of delivery of results through the public finance investment; (b) progress made on sector outcomes against National Development Plan (NDP II) planned outputs and the use of resources; (c) explanation for the performance levels achieved; and (d) recommended key actions to improve performance. This presentation is aimed to trigger debate and provide insight for the audience on the application and implication of “whole-of-government” evaluations.

Key words: Government Evaluations, Generation, Synthesis, Utilization

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71 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

Underscoring the Authenticity of Practical Education in Uganda: Diagnosing the thumb Print of Vocational Skills Training on Poverty reduction among Youths in Amuria District

Innocent Nuwagaba1 and Stellah Martha Abiro2 Corresponding email: [email protected] 1 Consultants, School of Business & Management Uganda Management Institute (www.umi.ac.ug)

Abstract

This study sought to underscore the authenticity of practical education in Uganda through diagnosing the thumb print of vocational skills training on poverty reduction among youths in Kapelebyong sub-county, Amuria district, Teso sub-region in North-Eastern Uganda. The study was guided by the minority group, sub-culture of poverty and orthodox economic theories. A number of development partners in Amuria have tried to come up with a number of strategies to reduce poverty among the population, but still poverty in district remains high. The main objective of the study was to find out the effect of vocational skills training on poverty reduction among youths in Amuria district. The study adopted both qualitative and quantitative approaches under a descriptive case study design using questionnaire and interviewing methods. The data obtained was analyzed and the study findings revealed that imparting vocational training skills among the youth, has got a positive bearing on poverty reduction in Amuria district. The study concluded that income generation skills and productivity skills had a significant effect on poverty reduction among youth in Kapelebyong sub-county, Amuria District. The study recommends government to work closely with NGOs to put in place infrastructure and appropriate technology in order to help youth put in practice skills learned. The youth training should be supervised and monitored over a reasonable period to ensure that they apply skills learned. It is only then that there can be a positive transformation that can lead to poverty reduction in Amuria district.

Key words: Underscoring, Authenticity, Practical Education, Diagnosing, Thumb Print, Vocational Skills, Training and Poverty

The Mediating role of Planned Behaviour on Deterrence Initiatives aimed at Managing Local Government Workplace Compliance-Replace Musuya

Lungisa S & Nzewi O.I. Corresponding E-mail: [email protected]

Abstract

Orientation: Compliance culture within the South African local government context is perceived to be critical to sustainable municipality service delivery. Improving compliance culture is therefore important.

Research purpose: This article therefore developed a compliance framework based on deterrence theory (DT) and the theory of planned behaviour (TPB) to identify human behavioural factors to be considered in the development and use of work procedures as a way to improve workers’ compliance with work procedures.

Motivation for the study: Reports (e.g. Auditor General Reports) on municipality service delivery fall short of providing a clear assessment and study of work and human behavioural dynamics in relation to compliance with work procedures.

Research approach, design and method: This article tested a conceptual model focused on the effect of deterrence initiatives on workplace compliance as mediated by the theory-planned behaviour. Data were collected from 119 workers in two municipalities of the Eastern Cape Province in South Africa through a structured questionnaire and analysed using structural equation model.

Main findings: Findings show that a positive attitude towards compliance to work procedures cannot be achieved through intimidation; reinforcement has a positive effect on attitude, subjective norms and perceived behavioural control (PBC). However, only the PBC aspect of the TPB explains significant mediation between deterrence and compliance.

Practical and managerial implications: The study demonstrates how compliance culture can be engendered by non-intimidating deterrent measures and PBC.

Contributions or value-add: The negative effect of intimidation on compliance culture and the positive effect of PBC on compliance

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72 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery attitude of workers are critical contributions. theory of planned behaviour.

Key words: Compliance culture, Theory of Planned Behaviour, Human Behavioural Factors

Student’s perspectives on Postgraduate Training in Monitoring and Evaluation: A case of Post Graduate Diploma in M&E participants at Uganda Management Institute

1David Ssekamatte, 2Mary Gorret Wanyese, 3Florence Abesigye, 4Emily Florence Akia Oteeni & 5Hilda Syahuka 1,2,4,5Uganda Management Institute 3Women Organization Network for Human Rights Advocacy Corresponding E-mail: [email protected]

Abstract

Globally, training in Monitoring and Evaluation (M&E) has been a key aspect for development work mainly in form of short term capacity building training for development practitioners. Of recent some universities and institutions of higher education have developed short term and long term training programmes on M&E. The long term training programmes have been developed up to the level of Masters and PhD illustrating professionalization of the M&E discipline. Uganda Management Institute (UMI) offers a Post graduate diploma in Monitoring and Evaluation that continues to attract a huge number of practitioners looking for skills and knowledge in M&E. The researchers were interested in gaining insights into the diverse perspectives, experiences and challenges of the postgraduate diploma in M&E students during their training programmes at the Uganda Management Institute. These insights would support the UMI management as well as other practitioners in M&E capacity building programmes, with information to effectively design, and deliver relevant and customer focused training programmes. The researchers adopted a qualitative approach. Data was collected using focus group discussions. The collected data was then analysed using thematic analysis method. The findings indicate the passion for M&E and the need for M&E qualification as key motivators for many participants to join the training programme. The practical modules delivered, assessment modalities and the flexible delivery modes were seen as positive experiences during the programme. They however reported poor internet connection, limited facilities and e-learning resources on M&E as key challenges. The students generally appreciate the content and flexible delivery modalities of the programme and continue to be passionate about the structured training.

Key words: Students Perspectives, M&E Training, Capacity Building, Professionalization of M&E

Emerging Alternative Public Service Modalities in the Context Of Electricity Sector Reforms in Uganda

Martin Muhereza Uganda Management Institute

Abstract

Alternative service delivery modes have their roots in the New Public Management movement that began as a series of policies initiated in the United Kingdom. Uganda has been undertaking electricity reforms for the last 20 years, and this has ushered in emerging public service modalities such as state owned enterprises, concessions, PPPs, contracting out, privatization, and E-governance. These public service modalities are not without their challenges owing to institutional weaknesses, economic and social challenges, and global economic pressure. The paper examines power sector reforms in the context of electricity reforms looking at corporatization, liberalization, regulation, concessions and out sourcing. The paper adopts desk research critically analyzing the arguments and conclusions of different scholars. The paper concludes that although public service modalities have been adopted as modus operandi in public service delivery, there is need for extensive research on adapting them to suit different development contexts.

Key words: Out sourcing, Concession, Liberalization, Regulation, Unbundling

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73 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

An Evaluation of Critical Success Factors in a Multi-International Partnership

1Maria Kaguhangire-Barifaijo, 2James L. Nkata & 3Seppo Holta 1,2Uganda Management Institute 3 Tampere University

Abstract

The paper discusses critical success factors in a partnership of education institutions from different countries, institutions, cultures and regulatory frameworks since 2007. The project was a partnership between Uganda, Ethiopia and Finland to develop leadership and management capacity in Ugandan Universities. . An “appreciative inquiry approach” was adopted to evaluate the project using partnering institutions, project leaders, and partnership documents. The paper describes the approach to management of the project, and discusses specific challenges and critical success factors that contributed to the project’s success. The evaluators’ major focus was on how partners gained consensus on key decisions. Practical examples and outputs from the project are highlighted to illustrate the project’s critical success factors. The discussion was guided by the Collaborative Leadership Theory by David Chrislip and Carl Larson (1994) who proposed that a mutually beneficial relationship should work towards common goals by sharing responsibility, authority and accountability for achieving desired results, and that the collaboration does not only achieve “tangibles” but also intangibles such as the dignity that comes with the ability of individuals to start a new venture and see it to success. This evaluation found that the project’s success was attributed to partner institutions’ innovation, caution and collaboration with each assembling a competent team to detect and mitigate threats to their collaboration. The study concluded that the project’s critical success factors were; emotional intelligence of the project leaders and participants, involvement of key stakeholders, honesty and equal participation. For any partnership to succeed, leadership demands a structure that enables all levels within each institution to contribute to the partnership objectives, and respect each other, because each comes with peculiar expertise, skills and attributes. Inevitable shortcomings in every project notwithstanding, partners successfully navigated the different cultures, security issues, legal and political environment, economic factors and infrastructure limitations.

Key words: Collaborative Leadership, Multi-Institutional Collaboration, Partnership, Success Factors

PARTNERS

74 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery PART D: E-GOVERNANCE

Coherent Digitization of Government Processes across all Policy Areas and Levels of Government to Enhance an Efficient Public Service Delivery in Kenya

Jim Gitonga Kauma & Willy Nyaga Ireri County Assembly of Embu, Kenya Corresponding E-Mail: [email protected] / [email protected]

Abstract

The Sustainable Development Goals (SDG) target 17.14 urges all countries to enhance Policy Coherence for Sustainable Development (PCSD) as an integral part of the implementation of a coherent digital strategy. The PCSD implementation framework module 2 offers a guidance for strengthening the existing coherence mechanisms by recognizing the need to break out institutional and policy incoherence and realize the benefits of synergetic actions. This research proposes the adoption of a coherent e-government system to integrate strategic choices on digital technology investment across all policy areas. The system aims at eliminating the duplication and overlapping of government processes across all the government departments hence subsequently reducing government wastage. Additionally, the research presents an analysis of effective case studies of the Organization for Economic Co-operation and Development (OECD) countries which have successfully implemented coherent e-government systems in the public sector. The study will benefit the government of Kenya and other countries globally in appreciating the factors influencing coherent digitization of government processes, ensuring efficient service delivery and reduction of government wastage. The research design will be descriptive in nature focusing on the national government of Kenya. Moreover, a stratified sampling will technique will be used where respondents will be chosen from the national government, the ministries and departments involved and the active citizenry of Kenya. Further survey will be done in selected OECD countries to act as a benchmark for the digital strategy application and operation. Survey questionnaires will be administered to the sampled respondents through the drop-and-pick method. The data collected during the research will be analyzed using Statistical Package for Social Sciences (SPSS). Furthermore, the analyzed results will be presented in tables and bar graphs. Policy coherence facilitates a constructive dialogue between all government policy makers and key stakeholders to enhance co-operation among interacting policy domains vital for the achievement of the 2030 Agenda for Sustainable Development.

Key Words: Sustainable Development, Policy Coherence, Synergetic, E-government, Co-operation, Stakeholders

E-Channel Services Delivery: Can the Risks be managed for Profitability in a Ugandan Bank

C.A. Bongomin

Abstract

Use of Information Technology to support business processes is motivating an increase in a number of e-channels and entities engaged in e-fund transfers both in the banking and telecom entities worldwide (Mukongo, 2014). E-channel (electronic channel) include ATM (Automated Teller Machine), POS (Point of Sale), Cell phone and Internet Banking. In Uganda, e-channel is the most evolving service delivery channels as reflected by the number of digital transactions (BOU, 2015). This could be attributed to their ability to improve accessibility of banking services besides permitting offline transactions when the core banking system is inaccessible. However e-channel service delivery introduces new risks (Maina, 2018), which the banking sector has to holistically deal with if profitability is to be realized. The paper will review literature on e-channels, interview system administrators in charge of e-channel technologies, customers who use the technology. The goal is to document the risks of using e-channel for Banks profitability.

Keywords: E-Channel, Services Delivery, Risk Management, Profitability

PARTNERS

75 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

E-Governance and Transparency in Nigerian Public Service

Musa Idris & Shehu Jafaru Salisu Department of Public Administration, Ahmadu Bello University, Zaria Corresponding E-mail: [email protected] / [email protected] /[email protected]

Abstract

Transparency and Accountability has been one of the most cherished core components of good-governance. Reforms have been undertaken and institutions established in the service of these core values in the Nigerian public service. Most of the recent reform efforts are focusing on e-governance as means of enhancing transparency in public service delivery in Nigeria. In spite of these reform efforts, the issue of transparency in the public service have continued to remain a matter of public concern. Transparency international has over the years persistently rated the level of transparency in the Nigerian public service low. The objective of these discuss is to examine the significance of the relationship between e-governance and transparency in Nigerian public service for the period under study. Data on e-governance will be sourced from the United Nations Public Administration Network’s E-Government Survey for Nigeria. Similarly, Transparency International’s corruption Perception Index for Nigeria will be adopted for the study. These data will be presented in tables and analysed using percentages and averages as well as pearson correlation coefficient to test the hypothesis. Recommendations will be made in view of the findings of the study.

Keywords: E-governance, Transparency, Accountability, Public Service, Good Governance

The Citizen Support Portal

Bilkiss Rajahbalee-Cader & Suraj Ramgolam Citizen Support Unit, Prime Minister’s Office, Republic of Mauritius

Abstract

In August 2015, Government of Mauritius developed ‘Vision 2030’ which is a key policy document that charts out the path to transform Mauritius into a high-income, sustainable, innovative and inclusive economy with modern infrastructure, global connectivity and advanced skills and technology. In line with Vision 2030, Government has elaborated, with the assistance of the Commonwealth Secretariat, a Public Sector Business Transformation Strategy which is built around ten (10) implementation pillars and which has as main objective to promote and implement a holistic reform and business transformation framework for the Public Service in Mauritius in order to ensure timely, efficient and citizen-centric services to the population. It is in this context that the Citizen Support Unit (CSU) of the Prime Minister’s Office has implemented a Citizen Support Portal (CSP) in April 2017 in its endeavor to place the Citizen at the centre of Government Services delivery by bringing a radical transformation in the process of managing complaints and suggestions received from the Public. The Citizen Support Portal enables the citizens to register their complaints/suggestions/general inquiries online on the web address www.csu.mu which are subsequently dealt with in a transparent, rule-based, efficient and timely manner. Such a novel approach in Government-to-Citizen interaction has earned the CSU recognition by the Commonwealth Association of Public Administration and Management (CAPAM), the African Association of Public Administration and Management (AAPAM) and at local level with the conferment of the Silver Award at the Public Sector Excellence Awards 2018 amongst others. Besides providing a platform for registering complaints and suggestions, the Citizen Support Portal, through its inbuilt data analytics tool, enables detailed analysis of complaints and suggestions in order to ensure the production of statistics for Government and the Public, monitoring and evaluation, planning, informed decisions as well as policy formulation. Backed by regular media campaigns and in view of its wide acceptability from all stakeholders, the initiative of the CSU has been a resounding success with 83% of cases resolved to the satisfaction of the citizens out of a total of around 91, 000 tickets received to date.

Key words: Citizen Centric, Empowerment, All-Inclusive, Sustainable, Transparency, Accountability

PARTNERS

76 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

ICT usage and Performance of Health Workers at a Ugandan Upcountry Referral Hospital

W. Ocen, M. Basasa Muhenda, J.R. Aduwo Uganda Management Institute

Abstract

Introduction: The global health care challenges of human resource shortage, increasing costs and prevalence of long term diseases in low and middle income countries. 2 Healthcare organizations have invested in ICT to mitigate these challenges with varying tangible results. We modelled the construct of UTAUT to examine the relationship between ICT usage and health workers’ performance at Lira Regional Referral Hospital. The relationships between performance expectancy (PE), effort expectancy (EE), social influence (SI) and ICT facilitating conditions (FC) with performance of health workers were assessed.

Methodology: A cross sectional study design was adopted, using quantitative and qualitative approaches. 150 health workers strata of nursing, paramedical, medical doctors, administration staff, medical records and other professionals were selected at random and given structured self-administered questionnaires. Key informant interviews were conducted using an interview guide. Data analysis was done using SPSS.

Results: We found a very weak relationship between ICT usage and performance of health workers at LRRH. PE, EE, and ICT facilitating conditions had weak relationships with performance of health workers while social influence had a significant positive relationship with performance of health workers.

Conclusion: Perceived usefulness of ICT, degree of simplicity, supervisors’ influence and availability of technical and infrastructural ICT support are weak determinants of Health workers’ performance at LRRH.

Key words: Health Workers, Referral Hospitals, ICT Usage, Performance

Information Communication Technology and Students’ Academic Performance: A Study conducted in Kakumiro District Uganda

George Kyalikunda

Abstract

The study on information communication Technology and students’ academic performance was conducted in Kakumiro District Uganda. The purpose of the study was to examine the effect of ICT on students’ academic performance in science subjects in Uganda Certificate of Education. The study specifically examined the effect of; Availability of ICT, Management information system and utilization of ICT on students ‘academic performance in science subjects in Uganda Certificate of Education. Cross sectional survey design that constituted qualitative and quantitative methods was used during data collection process. The methods were useful to augment findings generated from statistical figures and narrative information regarding the study variables. The study population comprised of Head Teachers, Teachers and senior four students, DEO, DIS, UCC staff and officials from MoES. These categories of people were useful in the study because of their individual roles in the implementation of ICT with a focus of improving academic performance in schools. The major finding of this study was that availability and utilization of ICT had a strong relationship with students’ academic performance in science subjects measured at (r=0.484, p=0.000, N=116) and (r=0.514, p=0.000, N=116) respectively. Management information system however had a weak relationship measured at (r=0.279, p=0.002, N=116). Finally the study recommended that; The School Board of Governors should plan and have different sources of revenue to supplement government grants meant to purchase ICT facilities; The implementing agencies for ICT in schools like UCC should introduce MIS especially inventory management in schools this would ensure proper management of ICT facilities in schools; The Board of Governors of individual schools should plan and organize orientation workshops over a period of time to build capacity of teachers in using ICT as a teaching aid.

Key words: Information Communication Technology, Students’ Academic Performance

PARTNERS

77 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

Understanding the Relationship between Staff, Processes, ICT Infrastructure and Data Quality: Experiences from the AIDS Healthcare Foundation Uganda Cares

Paul Muliika; Mary B. Muhenda; Julius Kimuli Uganda Management Institute

Abstract

Millions of health-related records are generated every day from various sources. However, the trustworthiness of the data held within the data management systems has been called to question (Chittim, 2014). Addressing this gap, a study on electronic medical records system and data quality was undertaken at Aids Healthcare Foundation Uganda Cares organization to examine the relationship between the two variables and come up with best practices that organizations could adopt to improve the quality of their electronic databases. A correlational study was conducted on 95 employees involved in data management for HIV services. The staff included in the study were randomly selected while 7 Programme Managers were purposively selected and interviewed to provide in-depth information about the study. Quantitative and qualitative data collection methods were used to obtain data from a total of 102 staff. Additionally, secondary data related to the study was gathered from journals, textbooks and web pages. Descriptive statistics were derived, and correlation and regression data analysis was done. In the study, Pearson’s correlation coefficient to establish bi-variate relationships in terms of significance and direction of relationships between electronic medical records system and data quality was used. Regression statistics were done to determine the predictive strength of electronic medical records system on data quality and to describe the distribution of responses in a meaningful way, while descriptive statistics in form of frequencies, percentages, means and standard deviations were also used to summarize and present the study results. The qualitative data gathered through interviews was analyzed and interpreted using content analysis. Patton’s six generic steps were used in this process, namely: organization and preparation of data; reading through the data to get a general sense of the meaning; coding; generation of themes; representation of themes and interpretation. The results showed that processes had a higher impact on data quality as compared to staff and ICT infrastructure. The conclusion is that data quality can be improved if processes are strengthened and that ICT infrastructure is not significant in relation to data quality.

Keywords: Data, data quality, Electronic records system

E-Learning for Personalized Learning in Tertiary Institutions

Rodnie Mafa

Institute of Development Management, Botswana

Abstract E-learning has supposed other methods of teaching and learning in both developing, developed and underdeveloped countries. The ever-increasing lack of use of available technology in teaching and learning has resulted in learning not to cover the majority of participants. The use of traditional methods lo learning and teacher cantered pedagogies have led to back log on completion and performance of the participants. E–Learning for personalized learning is the centre in academia in high institutions. The objective of this study was to investigate if learners use e-learning for personalized learning outside classroom contacts to support and enhance their teaching and learning. The Technology Acceptance Model (TAM) theoretical framework was adopted for this study. A across sectional descriptive study using mixed method approaches was used to collect data, both quantitative and qualitative research methodologies were used. A random sample of leaners in tertiary institutions was used to select participants in each stratum. All statistical modelling were carried out using the Statistical Package for the Social Sciences (SPSS). The results of the study concluded that e-learning is a very important aspect for personalized learning since learning goes beyond classroom contacts.

Keywords: E-learning, technology, Personalized, Learning, Pedagogy, Learning

PARTNERS

78 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

Assessment Model for Electronic Information Systems success in a Developing Country context: A case of Uganda

Hussein Muhaise Email: [email protected]

Abstract

Electronic information systems are gradually replacing traditional information systems in most public and private organisations in developing countries. This is motivated by the wide acceptance of use of information technology at almost all levels of Government institutions and private institutions. No matter the trends in the economy the organisations strive to know the investments in information systems (IS) to determine their success because they are often implemented to solve a particular business need or opportunity. Thus imperative to establish the IS effectiveness for every investment in the IS project given the evolution of information technology. This paper aims at examining the DeLone and MacLean model, 2016 for suitability of assessment electronic information systems success in a developing country context looking at the case of Uganda. Key words: Electronic Information Systems, Traditional Information Systems, Information Technology

Health Remedy Fallacies Strike the Social Media as Medical Practitioners just watch: What is the role of Development Education? A Critical-Analytical Paper

Maria Kaguhangire-Barifaijo & Peter Kibazo Uganda Management Institute Corresponding E-mail: [email protected] / [email protected]

Abstract The advent of social media has come with unequalled excitement, but also risks, especially when postings are health-related, and not supported by scientific evidence. Unfortunately, majority of Social Media users tend to embrace and utilize every health remedy (alternative medicines) posted on social media, without questioning their authenticity or even authors’ credibility, since these “information creators” never display their addresses of even their identities, but the users proceed and ingest these remedies. The paper further discusses, why social media users become receptive and passive with unsubstantiated information, thereby exposing more harm to their health. The authors adopted “The Uses and Gratifications Theory” and “The Theory of Social Media Interaction” to explain the increased fallacies hitting social media, while the masses continue to get duped. Through an interactive approach, most users, although educated, were found to get excited the first time they land on “useful information” which hinders most of them from applying logic and critical thinking skills, which presumably, ‘development education’ should ably address at every level of education. Secondly, the power and popular appeals of social media which quickly convinces and sways the users has affected the users’ questioning stance. The paper hence, concludes that human challenges are diverse, hence they respond differently, especially with health circumstances, that was found to serious affect their ‘critical analyses’ faculty. Consequently, the reason medical professionals do not participate in fallacious arguments in the social media, is that one, they make assumptions that the users are logical enough, and will only use such remedies after consulting with physicians and perhaps doing some research, and two, their medical professional ethics do not allow them to publicly discuss unfounded claims related to medicine. Key words: Development Education, Health Fallacies, Medical Practitioners, Social Media

Will E-Governance promote Accountability in Uganda Corrupt Driven Administrative System?

Wabwire Julius PhD Candidate, Management and Administration

Abstract The paper examined the interjection between e-government and accountability in contemporary administration of government. The level of effort in electronising government systems and the limitations encountered. The methodology followed a comparative synthesis of literature on e-government phenomena and drawing lessons and similitudes with e-governance in

PARTNERS

79 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

Uganda. A framework for e-government was handy in the analysis. The analysis established that the approach to e-government is acrimonious and phobic to government hence inhibiting accountability, though elsewhere e-government is novel idea. The paper recommends government action to increase e-government efforts since the demographic and social characteristics warrant a proactive e-government for increased accountability.

Key words: E-government, accountability, Administrative System, Corruption

Social Media and Research Dissemination by Academic Staff in Higher Institutions Learning

Elizabeth Namale Kawuma Lwanga & Barbara Alago Abila Uganda Management Institute

Abstract

Africa in general only publishes 1% of the worlds research output (Dunne 2017). While this could be attributed to the low budgetary commitments in favor of research, it could also be a consequence of invisibility of research outputs from Africa (Ondari-Okwemwa 2007). It is envisaged that adoption of social media as the mode of dissemination of research output in libraries can illuminate research written and carried out by academic staff in Higher Education Institutions (HEI). Libraries in higher academic institutions are now facilitating scholarly communication and collaboration by providing Institutional Repositories (IR), promoting open access publishing, digitisation of published and unpublished works. Social media, according to Baken (2009) are the sum total of all computer based applications that enable exchange of knowledge and communication (Tenopir, Volentine & King, 2013) between peers. These applications ensure openness, interactivity, participation and user centeredness which are key in research dissemination (Feng & Gunilla, 2011). Although academic staff have continued to carry out research, it is not yet clear whether they are deploying social media to disseminate their research findings. Scholars such as Gu and Widen-Wulff (2010) have investigated whether use of social media impact scholarly communication; Ponte and Simon (2011) investigated researchers feeling towards use of social media. This study will focus on whether social media impacts research dissemination in Higher Institutions of Learning. The study will target academic staff in both public and private universities that are engaged in research dissemination. The study will adopt multimethod research strategy that will collect both quantitative and qualitative data. Quantitative data will be analysed using SPSS and descriptive statistics will explain the relationships between social media and research dissemination. Qualitative data will be collected from key respondents and their responses will be analysed to get key themes. We argue that although social media has infiltrated higher institutions of learning, not many scholars are using it to disseminate their research output.

Key Words: Social Media, Research Dissemination, Scholarly Communication

E-Government and Public Administration- initiatives and challenges facing Malawi’s Public Sector

Mustafa Kennedy Hussein Associate Professor, Department of Political and Administrative Studies, University of Malawi, Chancellor College E-mail: [email protected] or [email protected]

Abstract

The advancements in information and communication technologies have spurred the integration of e-government initiatives into public administration to achieve national development. Over the years development blueprints in Malawi have highlighted the adoption of e-government as a means to strengthen public service delivery and democratic Read Technology Acceptance Model indices. This study which is based on literature review and key informant interviews analyses e-government initiatives undertaken and the implementation challenges facing Malawi’s public sector. The paper contends that although e-government initiatives have been undertaken in various government ministries and departments, pragmatic capacity building strategies are required in order to address challenges such as the lack of political will, inadequate qualified personnel and digital divide for efficient and effective e-government services. It is concluded e-government projects should be introduced in the broader

PARTNERS

80 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery context of promoting governance. The major concerns must include entrenching efficiency, transparency and accountability in public service delivery as well as effective interaction between government, citizens and businesses through website sites and personalised information services.

Key words: E-Government, Information and Communication Technologies, Transparency, Accountability

E-Governance and Service Delivery in Uganda: Lessons from Selected Districts in Northern Uganda

Etuka Isaac Joakino, Stella Kyohairwe & Godfrey Mbabazi Uganda Management Institute

Abstract This study investigated the influence of e-Government on service delivery in four selected districts in Northern Uganda. The study was guided by three objectives, namely; to assess the influence of e-government strategies on access to services by the citizens, to assess the influence of e-government strategies on the quality of service delivery and to examine the influence e-government strategies in enhancing accountability in service delivery in Northern Uganda. The study employed a cross-sectional study design which was both quantitative and qualitative in nature. The study was done among 148 technocrats and 12 political leaders from four districts in Norther Uganda. Technocrats were selected using simple random sampling while political leaders were selected using purposive sampling technique. Data was collected using questionnaire and interview guide. The findings of the study indicate that access to e-government services in the selected districts is still low. Although they have well-functioning websites, they do not deliver most services electronically. Despite the low access, the study found out that the implementation of e-governance has reduced the time taken to process transaction. It also shows that e-governance has improved the quality of service in selected districts. Electronic governance has increased the speed with which citizens are served. The study also found out that e-governance has improved public accountability since annual and quarterly accountability of local government are made electronically and the public have access all financial transactions of their local government. The study identifies unstable power supply, poor network, limited capacity and shortage of computers as major hindrances to adoption and use of e-governance. The study findings point to the needs for capacity building, increased power supply, network improvement and supply of more computers to district local governments to improve the performance of e-governance. Key words: E-Governance, Access to Services, Service Delivery

Cyber Security Exploits and Control in Telecom companies Washington Okori1, Jim Blauer2 and Sarah Buteraba 1Uganda Management Institute 2,3Computing for Development Limited Corresponding Address: P.O. Box 928, Kampala, Uganda

Abstract

This study examined the risks faced by telecom companies due to cyber-attacks and threats on their critical information infrastructure. It suggests control measures to avert the vulnerabilities on such infrastructure. Critical information infrastructure is important to the companies as revenuemenabler and reputation identifier. This infrastructure if not well protected can be a national security threat, affects the national economy, disrupts societal integration and business globally. Cyber security is the protection of internet-connected systems, including hardware, software, people and data, from cyber-attacks. Its threat exploits the increased complexity and connectivity of critical infrastructure systems. The identification of the critical information infrastructure was done through document analysis and interviewing of the network technical teams. The infrastructure systems such as devices, servers, data, database, firewall, network, internet and people were identified in this study. A framework for the protection of the critical information infrastructure is suggested. To secure and safeguard the critical information infrastructure from the inherent vulnerabilities, it’s recommended that continuous monitoring is made part of the overall risk management process of a telecom company and organization should harness innovations in cyber security detection and prevention.

Key words: Cyber Security, Critical Information Infrastructure, Network, Telecom, Vulnerability

PARTNERS

81 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

Application of Information and Communication Technology in the Management of Human Resource Information in the Uganda Public Service

Mary Nakangu Ssessanga (Mrs) Principal Records Officer, Ministry of Public Service Corresponding E-mail:[email protected]

Abstract

Effective Information Systems are critical in improving business processes coupled with professional and adequately facilitated personnel. Though through the Reform Programme Government institutions introduced electronic systems to harness functions such as human resource, records and information management, some processes remain manual. The introduction of electronic systems triggered opportunities and challenges in Government institutions. It is easier to manage salaries on the Integrated Personnel Payroll System (IPPS) at the Ministry of Public Service. At the same time, migrating all processes to the electronic systems seems not possible. This is due to concerns related to: state of the necessary information and communication technologies (ICTs) infrastructure; equipment; high running costs; incompatible systems and inactive modules of operational systems. This paper aims to examine the electronic systems in the Ministry of Public Service (MoPS), Public Service Commission (PSC), Education Service Commission (ESC) and Health Service Commission (HSC) from the perspective of human resource records and information management. The institutions were purposely selected on the basis of their mandate. The objective of the paper is to examine the electronic systems used in the management of human resource records and information. Data will be collected by document review, observation and interview. The sample respondents will be purposely selected from the institutions of study based on the schedule of duties and rights on the systems. The findings of the study will benefit Records Managers, Human Resource Officers, ICT Sector and policy makers on future undertakings to ensure harmonized implementation of cost effective efficient ICT supported information management systems in the Public Service.

Keywords: Human Resource Information, Records; Information, Information Communication Technology, Uganda Public Service

E-Learning for Personalized Learning in Tertiary Institutions

Rodnie Mafa Institute of Development Management, Botswana

Abstract E-learning has supposed other methods of teaching and learning in both developing, developed and underdeveloped countries. The ever-increasing lack of use of available technology in teaching and learning has resulted in learning not to cover the majority of participants. The use of traditional methods of learning and teacher cantered pedagogies have led to back log on completion and performance of the participants. E–Learning for personalized learning is the centre in academia in high institutions. The objective of this study was to investigate if learners use e-learning for personalized learning outside classroom contacts to support and enhance their teaching and learning. The Technology Acceptance Model (TAM) theoretical framework was adopted for this study. A across sectional descriptive study using mixed method approaches was used to collect data, both quantitative and qualitative research methodologies were used. A random sample of leaners in tertiary institutions was used to select participants in each stratum. All statistical modelling were carried out using the Statistical Package for the Social Sciences (SPSS). The results of the study concluded that e-learning is a very important aspect for personalized learning since learning goes beyond classroom contacts.

Keywords: E-Learning, Technology, Personalized, Learning, Pedagogy, Learning

PARTNERS

82 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

Towards Transforming the Delivery of Distance Learning in a Low-Resource Context: A Case of Uganda Management Institute

Mwogeza Resty Kamya & Julian Bbuye Uganda Management Institute

Abstract

Many Higher Education Institutions (HEI) in Africa have adopted Distance Learning (DL) mode of delivery. However, the impact of this mode of delivery is limited by institution’s lack of knowledge of Distance Learning practices and principles. While UMI has included Distance Learning in her strategic visions, the growth of the mode of delivery remains constrained and challenged despite huge investments. This paper therefore sought to establish the factors that are affecting the current implementation as well as improvements that need to be done. The study used an exploratory and case study in which data was collected from a total of 162 out of 200 students from two distance learning program cohorts at Uganda Management Institute. The study indicated that Distance Learning mode of delivery at UMI enabled learning to take place and learners and faculty are satisfied with the programme. However, researchers call for attention in the aspects of students-facilitator interactions, support systems, departmental leadership, internet stability and innovation.

Key words: Distance Learning, Higher Education Institutions, Cohorts, Innovation, Low-Resource

Towards Transforming the Delivery of Distance Learning in a Low-Resource Context: A Case of Uganda An Assessment of the Challenges of E-Governance in the Nigerian Public Sector

Usman Bappi, Bilkisu Abubakar Mahdi & Abubakar Jamari Department of Public Administration, Gombe State University, Nigeria Corresponding E-Mail: [email protected]

Abstract

Electronic governance means the use of information and communication technologies (ICT) for the planning, implementation, and monitoring of government programs, projects and activities in order to simplify an efficient, prompt and transparent means of disseminating information to the citizens, and other agencies, and for accomplishment of government activities. In a world that is becoming increasingly digital, the public sector and by implication, all organs of government in Nigeria cannot continue to resist the adoption of digital technology to carry out their services. By all accounts and from the experiences of countries where this has happened, e-governance has made service delivery faster, cheaper and more effective. The Nigerian public sector is characterized by computer illiteracy, cultural reserve about the use of PCs, non-acceptability of IT systems and traditional methods of using paper and file in offices which hinders the successful implementation of e-governance in Nigeria. The methodology adopted for this study was the use of secondary data with the aid of content analysis. The study recommends that there should be a genuine commitment on the part of the political leaders towards e-governance. Technical issues which relate to efficiency and public administration should be enhanced to improve and scrutinize investments in ICT infrastructure. Current efforts to improve power supply should be reinforced as well.

Key words: Electronic Governance, Information and Communication Technologies, Government Programs

PARTNERS

83 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

Towards Social Media Ethical Standards for Information Professionals in Kenya

Lucy Kibe & Tom Kwanya Department of Information and Knowledge Management The Technical University of Kenya Corresponding E-mail: [email protected] or [email protected]

Abstract

This paper analyses the social media ethical issues information professionals should deal with and proposes ethical standards for their consideration. This study was conducted as an exploratory research because social media is a new phenomenon. Primary data was collected through structured interviews with registered members of the Kenya Library Association (KLA) and Kenya Archives and Records Management Association (KARMA). Secondary data on the integration of issues relating to social media into existing ethical standards of information professional associations was collected through documentary analysis. Data was analysed and presented using descriptive statistics. The findings reveal that the majority of the information professionals in Kenya use WhatsApp and Facebook platforms for either current awareness or information sharing. The ethical issues they encounter include fake news, lack of authenticity of content, and vulgarism. To deal with the ethical issues most of the professionals tend to filter the content online while others do not just take social media seriously. The authors propose a set of standards to provide guidance on ethical issues such as confidentiality, defamation, privacy, disclosure, honesty, professionalism, intellectual property, accountability, impartiality and decency. The findings of this study may be used by information professional associations in Kenya to develop a code of ethics to guide their members on the use of social media to design and deliver information services and products.

Keywords: Social Media, Deliver Information Services, Information Professionals

Determinants of E-Marketing Adoption by Small and Medium Enterprises in African Countries: A Literature Review

Margareth Amon Mapunda Assistant Lecturer, Department of Marketing, College of Business Education, P. O. Box 1968, Dar Es Salaam, Tanzania, Email: [email protected]

Abstract

Electronic-marketing (e-marketing) is one of the fastest growing forms of digital marketing in both developed and developing countries including Africa. Most of the Small and Medium Enterprises (SMEs) adopted e-marketing to enhance business performance and competitiveness. However, e-marketing adoption rate by SMEs in African countries has been very low. This study, therefore, intended to synthesize determinants of e-marketing adoption by SMEs in African countries. Specifically, it assesses the kinds of e-marketing adopted by SMEs in African countries; and examines the determinants of e-marketing adoption by SMEs in African countries. A comprehensive review of e-marketing related empirical literature in Africa and data were analyzed using Microsoft Excel. The findings revealed that (14) African countries adopted e-marketing with four kinds of e-marketing which includes: ICT in 9 countries (64%); e-marketing in 3 countries (22%); online marketing and web marketing in 1 country (7%) each respectively. Similarly, three significant determinants of e-marketing adoption in African countries were identified which include: IT skills, knowledge, and education (64%); IT infrastructure and facilities (57); and e-marketing awareness (50). The study implies that, the SMEs sector in African countries needs to focus on these key significant determinants of e-marketing to enhance their competitiveness and business performance as a whole.

Keywords: Adoption, E-Marketing, digital marketing, online marketing, ICT, SMEs, Africa

PARTNERS

84 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

Factors influencing the adoption of Social Media for Effective Service Delivery: A case of MTN Uganda

Martha Aguti & Jennifer Rose Aduwo Uganda Management Institute

Abstract

Social media is changing consumer behavior and workplace expectations. The important role of social media is to quickly discover trends, extract structured insights to the marketplace and quantify perceptions of an organization’s products and services. Information about an organization’s products and services is easily accessed via social networks, blogs, tweets, videos, pictures, and numerous other online tools. When customers perceive that the information is positive, the organization can benefit with new and repeat sales. If, however, the information is negative, and the organization does not respond, the organization can suffer. Social media has currently been embraced to offer services online via the social media platforms such as Twitter, WhatsApp and Facebook. The purpose of this study is to analyze the factors influencing the adoption of social media for effective service delivery and focuses on MTN Uganda. The objectives of the study is to assess the influence of reliability, accessibility and immediacy of social media on effective service delivery at MTN Uganda. The data will be collected by administering questionnaires to 384 customers using the social media, social sites for MTN Uganda. The questionnaires will be administered to the respondents during the MTN Uganda customer experience week in Kampala and at the Service centers or / as the retail outlets in Kampala. The obtained raw data will be systematically organized, coded, analyzed through descriptive statistics with aid of a computer software (Statistical Package for the Social Sciences) SPSS and Microsoft excel. Finally the data will be presented using percentage, frequency distribution and cross tabulation tables. The output of the study are the factors influencing the adoption of social media for effective service delivery, a case of MTN Uganda.

Keywords: Social Media, Eservices, ICTS, Service Delivery

The Prospects and Challenges of e-Classroom as a tool to improve Students Assessment and Comprehension in Higher Education Institutions

Abdul Ddumba Yawe1 & Yusuf Nsanja 2 University of Rwanda. Kigali, Rwanda 1,2 Lecturer University of Rwanda, Department of Creative Design E-mail: [email protected] / [email protected]/ [email protected]

Abstract

Traditional learning where face to face interaction of learners and instructors take centre stage in classrooms has been the mode of knowledge delivery. This kind of learning calls for the physical presence of both the instructor and learner. It is however threatened by constraints which include among others distance from the institutions to where learners and lecturers might be coming from to meet. There is a possibility that technology can be used to create more influential learning and teaching opportunities whereby such constraints can be overcome. In this regard E-Classroom is seen as a means to reduce the physical presence of both the instructor and learner. The system is perceived to be a platform to give learners chance to reflect on what they might have not understood or missed. Whereas traditional learning has produced considerable learning outcomes, e-classroom has established continuity of learning, discussion and evaluation regardless of learner and instructor location. The main objective of the study was to determine how e-Classroom improve students’ participation comprehension and personalized timely feedback of taught courses in tertiary institutions. The study was carried out in e-Classroom at the Department of Creative Design in University of Rwanda. The knowledge delivery strategy was carried out in the e-Classroom for all students of environmental and product design. Student’s weekly design projects were submitted, evaluated and feedback was instantly sent to the learners. The study found out that a lecturer is never detached from students. Design involves making modifications towards perfection. The e-discussions were found to facilitate all this and by the time physical prototypes are made all the necessary changes are incorporated without necessarily meeting with the student. The full design process is achieved like it where a face to face discussion. The study recommended that e-classroom training programs for higher institutions of learning be launched, instructors should be trained and content for the modules be developed; then build digital modules to border that

PARTNERS

85 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery particular module program and transform to e-classroom environment.

Key words: E-Learning, E-Classroom, Traditional Learning, E-Discussion

Performance of E-Government Projects in Uganda: What Factors Matter?

Crippen Bamwesigye & Jennifer Rose Aduwo Uganda Management Institute

Abstract

The term E-Government (E-Gov) emerged in 1999 but the activities it refers to are much older and parallels the computing history. The use of computer and communication technologies in public administration can be traced back to early 1950s. In 1946 Presper Eckert and John Mauchly built the UNIVAC, the first commercial computer in the United States. The U.S. Census Department was the first customer. The first computer payroll system was deployed in 1954. The Stakeholder Theory underpins this study. E-government applications have benefits for citizens, business and government entities. Governments have used different strategies to build e-government including comprehensive long-term plans or identification of just a few key areas. E-government implementation is categorized into; Emerging stage, Enhanced stage, Interactive stage, Transactional stage and Seamless stage. More and more governments have implemented and introduced e-government systems to reduce costs, improve services, save time and increase effectiveness and efficiency in the public sector but they have faced technical, ; organizational, social and financial barriers. This research focused on human resource development, legal & regulatory framework and availability of physical infrastructure. We used a cross-sectional study research design where the population was 146 and the sample size was 134. The data was analyzed using SPSS version 16.0. The findings are that human resource development and physical infrastructure have the strongest positive significant relationship to e-government while legal regulatory framework had a relatively weak positive significant relationship. The study concludes that human resource development and physical infrastructure are the main factors that affect the performance of e-government. Governments should do more sensitisation and introduce E-government topics on the education curriculum to enhance understanding of the legal issues of e-government.

Keywords: E-Government, E-Services, ICTS, Curriculum, Legal Issues, Infrastructure

PARTNERS

86 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery PART E: ADDRESSING PERSISTENT CORRUPTION

A Human Rights-Based Approach to Fighting Corruption in Uganda and South Africa: Shared Perspectives and Comparative Lessons

Professor John C Mubangizi Faculty of Law, University of the Free State, Bloemfontein, South Africa

Abstract

Corruption is the abuse of public power for private gain. It is a threat to human rights as it erodes accountability, violates many international human rights conventions and undermines basic principles and values like equality, non-discrimination, human dignity, and social justice. Corruption occurs in the public and private sectors and affects human rights by deteriorating institutions and diminishing public trust in government. It impairs the ability of governments to fulfil their obligations and ensure accountability in the implementation and protection of human rights – particularly socio-economic rights pertinent to the delivery of economic and social services. This paper focuses on corruption in Uganda and South Africa. It adopts a comparative approach to the legal anti-corruption frameworks in both countries by analysing the relevant constitutional and legislative anticorruption provisions. In South Africa, anti-corruption provisions include, inter alia, section 217 of the Constitution, the Prevention and Combating of Corrupt Activities Act (PCCA) 12 of 2004, the Public Finance Management Act (PFMA) (1 of 1999), the Municipal Finance Management Act (MFMA) (56 of 2003). They also include subsidiary legislation such as the PFMA Regulations, the MFMA, Municipal Supply Chain Management Regulations, the PFMA Regulations and Preferential Procurement Policy Framework Act Regulations. In Uganda, the legislative framework includes, inter alia, the Anti-corruption Act of 2009, the Leadership Code Act 2002, the Whistle-blowers Protection Act of 2010, and the Public Procurement and Disposal of Public Assets Act of 2003. The paper identifies similarities and differences in Ugandan and South African ant-corruption approaches and calls for a human rights-based approach that empowers ordinary people to demand transparency, accountability and responsibility from elected representatives and public officials.

Key words: Corruption, Human Rights, Constitution, Legislation, South Africa, Uganda

Assessing The Anti-Corruption Strategies: The Case of Malawi’s Public Service

Mustafa Kennedy Hussein University of Malawi

Abstract

Malawi’s political transition from the single party rule to multi-party dispensation in 1994 gave hope for good governance but corruption in the public service has emerged as a major hurdle. The prevalence of corrupt practices amidst anti-corruption initiatives by government raises questions regarding the efficacy of anti-corruption efforts. This paper is based on literature review and key informant interviews. It contends that corrupt practices continue to increase in the public service due to among other factors the gap between the law and practice, unethical leadership and politicisation of the public service, greed and administrative inefficiencies caused by shortage of resources. The study concludes that the fight against corruption require a holistic approach for enhancing good governance. Thus, capacity building for ethical and accountable leadership and management and active involvement of the citizens in governance must be implemented.

Keywords: Capacity Building, Corruption, Development, Governance, Public Service, Malawi

PARTNERS

87 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

Corruption and Nigeria’s Development Conundrum: The Need for a Benevolent Dictator

Akamere F.A.C & Osuagwu Cajetan Department of Public Administration Imo State Polytechnic, Umuagwo Ohaji, Imo State, Nigeria

Abstract

Nigeria is a country blessed with abundant human and material resources. Inspite of this however, the country which at independence was perceived as having the potentials to lead Africa in technology and other aspects of development, is today described as the poverty capital of the world. The social services sector, critical infrastructure including electricity, water, roads etc have almost collapsed, no thanks to virulent corruption. Foreign manufacturing companies hitherto operating in the country have over time relocated to neighbouring Ghana and other countries within the West African sub-region owing to epileptic supply of electricity despite huge sums of money yearly allocated to the power sector. This has complicated the unemployment problem in the country. Despite being among the world’s biggest crude oil producers, Nigeria today relies on imported refined patrol for domestic use as the four refineries in the country are in varying degrees of dilapidation despite the huge sums of money allotted annually for their turn around maintenance. This paper examines and analysis the issue of corruption and its consequences in Nigeria. It argues that there is a correlation between corruption, the country’s poverty and it’s current state of underdevelopment. It posits that the country’s political office holders hide under the protection of the immunity clause in the constitution to rob the country to a state of stupor. The paper states that corruption thrives in Nigeria not because there are no laws in the country’s legal system to deal with cases of corruption but because those laws are either not enforced or enforced in the breach. It asserts that the fight against corruption in Nigeria is often targeted at the opposition. Cases involving members of the ruling party are instead treated as a family affair. The rule of law is far from being observed. The paper therefore concludes that the solution to this problem lies in the emergence of a benevolent dictator who will ensure that laws are enforced not minding whose ox is gored.

Key Words: Corruption, Benevolent Dictator, National Development

Corruption in Public Procurement in Uganda: What to Do?

Robert Agwot Komakech* University of Nairobi / Uganda Management Institute E-mail: [email protected]

Abstract

Public procurement corruption in Uganda is high, according to global standards and public opinion. It takes a substantial amount of the national budget and is increasingly considered as a barrier in reducing the country’s levels of poverty. Despite the existing legal and institutional framework to fight corruption in public procurement in Uganda, the government seems to have lost track. While most studies looked at causes, consequences and remedies of corruption in general with little attention on public procurement, this study filled the knowledge gaps by examining the systemic drivers that enable corrupt practices to thrive and reproduce in government procurement. The researcher used documentary review and interviewed Heads of Procurement and Disposal Units from local and central governments as well as other district technocrats and politicians. The finding showed that; informal power network, weak contracting expertise, Old Boys’ Network, regulatory and institutional framework as systemic drivers of corruption in public procurement. The study concludes that the citizens, government and civil society organizations with support from development partners should take drastic action to shake up the already build-up system that systematised corruption at every stage of procurement cycle in Uganda.

Key Words: Corruption, Public Procurement, Public Procurement Corruption, Old Boys’ Network

PARTNERS

88 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

Mainstreaming a Multifaceted Approach to the War against Corruption in Africa

Ifeolu John Koni, PhD Senior Lecturer & Technical Aid Corps (TAC) Volunteer from Nigeria, School of Law, Kampala International University (KIU), Kampala, Uganda

Abstract

The problem of corruption in Africa has continued to attract great concerns across the continent following the region’s abysmal performance in the global ranking of least corrupt nations by the Transparency International (TI) for two consecutive years (2016 and 2017). If the regional analysis of over 170 countries assessed by the TI in its Corruption Perception Index (CPI) released for the years 2016 and 2017 is anything to go by, the African region would unfortunately be rated as the most corrupt continent in the world. According to the report for the year 2016, no African country could be found among the top ten least corrupt nations whereas no fewer than seven of the ten most corrupt States are from the continent. The figures released for 2017 did not show any improvement in the performance of African nations. While seven of the best ten came from Europe, as in the previous year, seven of the worst ten, namely, Somalia, South Sudan, Syria, Libya, Yemen, Sudan and Guinea-Bissau, are African countries. This persistently poor performance has expectedly set tongues wagging as to whether Africa is serious about fighting corruption. On the other hand, there insinuations that the strategies hitherto adopted by African nations in combating corruption are either insufficient or are simply not working. It is intended in this study to examine the legal and institutional frameworks of selected African States on the anti graft war. Four countries, Nigeria, Uganda, South Africa and Libya, representing the West African, East African, South African and North African sub-regions respectively, have been selected for the study. The main objective of this paper is to analyse the existing strategies, legal and institutional, for fighting corruption with a view to determining whether indeed there is need for a reform of same or for the adoption of new strategies. Being a largely descriptive research, the doctrinal analysis methodology will be adopted, with case law as well as the legal and institutional instruments of the selected nations serving as the primary source of data. The secondary source will include books, journal articles, case reviews and the internet. The data obtained from these sources shall be subjected to content analysis. It is expected at the end of the study that fresh and workable strategies for combating the scourge of corruption in Africa will be unfolded.

Key words: Corruption, Corruption Perception Index, Legal and Institutional Frameworks

Effectiveness of Anti-corruption Measures in Uganda

1Pius Gumisiriza & 2Robert Mukobi 1School of civil service, Public Policy and Governance, Uganda Management Institute, Kampala, Uganda. 2Ministry of Finance Planning and Economic Development Corresponding E-mail: [email protected] / [email protected]

Abstract

The government of Uganda has put in place different home grown and internationally proven anti-corruption measures -to curb endemic corruption in the country. Nevertheless, both petty and grand corruption is still widespread in government institutions at all levels. This article therefore uses secondary data sources to critically explain why these anti-corruption measures have not been effective in the fight against corruption in Uganda. The findings revealed that anti-corruption measures in Uganda have not been effective. This article recommends that anti-corruption measures should be fine-tuned to confront sophisticated corruption and be applied to all impartially.

Key words: Anti-Corruption; Petty Corruption, Grand Corruption, Uganda

PARTNERS

89 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

When the Guards are Vultures: The case of DIPF and CSOs in Uganda

Jane Ayeko

Abstract In a bid to increase accountability and transparency in Local Governments in Uganda, the Directorate of Ethics and Integrity established District Integrity Promotion Forums (DIPF). Located on the grassroots, DIFPs are to act as watchdog to identify corruption tendencies at an early stage and act immediately. This paper explores the effectiveness of DIPFs. Its findings show that among the many shortfalls, members of the DIPFs themselves are corrupt and often compromised. This works against the very essence of their creation. It argues that creating several accountability mechanisms is not a viable strategy to curb corruption but rather inculcating moral integrity among citizens. Integrity often compels people to do things right. Key words: Decentralisation, Corruption, DIPF, Local Government, Soilisation, Accountability

Competition in Public Procurement: Barriers Hindering Participation in Bidding for Government Contracts in Uganda

Faith Mbabazi Senior Research Officer, at the Public Procurement and Disposal of Public Assets Authority, Uganda.

Abstract

The paper attempts to build knowledge from the experiences of service providers in participating in bidding for government contracts within the current public procurement system in Uganda. The procurement law in Uganda provides that all procurement and disposal shall be conducted in a manner that maximizes competition and achieves value for money. In addition the Public Procurement Oversight body’s (PPDA) strategic plan objective targeted to increase the average number of bids received per procurement from three bids to five bids by the end of financial year 2018/19. However, a review of procurement audit reports issued by the oversight body for the financial year 2016/17 revealed that 63% of the entities reported unsatisfactory performance in terms of compliance to at least 3 bids per procurement. This paper presents the findings from a survey of the private sector on the barriers hindering participation in bidding for government contracts and recommend mechanisms that can enhance competition in public procurement. The findings suggest a number of challenges facing the bidding community and the need to address these barriers if the country wants to achieve competition in public procurement.

Key words: Competition, Public Procurement, Government Contracts, Bidding, PPDA

Private Prosecution of Corruption in East Africa Professor Jamil D. Mujuzi Corresponding E-Mail: [email protected]

Abstract

Private prosecution is one of the ways in which those who are alleged to have committed corruption could be brought to book. However, there are many challenges that one has to overcome before he/she can institute a private prosecution in East Africa (Uganda, Kenya and Tanzania). These include the courts with jurisdiction over corruption, the procedure to be followed to institute a private prosecution, the costs involved in institution a private prosecution and the power of the Director of Public Prosecutions to intervene in such prosecutions. The purpose of this paper is to suggest ways in which such challenges could be overcome.

Key words: Corruption, Private Prosecution

PARTNERS

90 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

Deontological Ethical Orientations and Public interest in Government Primary Schools

1Kwemarira Godwin, 2Munene J. C. Kigozi & 3Joseph Mpeera Ntayi 1Faculty of Management Sciences, Busitema University 2Faculty of Graduate Studies & Research, Makerere University Business School 3Faculty of Economics, Energy and Management Science, Makerere University Business School Corresponding E-Mails: [email protected] / [email protected] / [email protected] /

Abstract

The study examines the relationship between Deontological ethical orientations and public interest in public primary schools in Uganda. Deontological ethical orientations conceptualized in terms of ethics of duty rights and justice predict public interest. The study builds upon previous ones which assert that much remains to be learned about public interest. A cross sectional survey design was conducted in two regions of central and western Uganda. Primary data were collected using a self-administered questionnaire from 270 government schools. Data were analysed using SPSS and AMOS as well as structural equation modeling. The study findings indicate a positive and significant relationship between deontological ethical orientation and public interest. Furthermore, the dimensions of deontological ethical orientation (Ethics of duty and Ethics of rights and justice) were found to be positive and significant predictors of public interest. This paper urges public officers in public schools to abide by the existing laws in executing tasks and duties in order to benefit citizens. These findings have both policy and managerial implications which we present and discuss in this article.

Key words: Uganda, Primary, Education, Deontology, Ethics, Public Interest

PARTNERS

91 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery PART F: EDUCATION LEADERSHIP AND MANAGEMENT

Strengthening the Link between Education Institutions and the World of Work in Uganda

Ahimbisibwe Benjamin* Kabale University, Uganda Corresponding E-Mail: [email protected]

Abstract

Uganda is currently facing a problem of unemployment especially among youth. The liability is largely put on irrelevant education curriculum which trains job seekers rather than job creators. Mainly, this is based on the curriculum inherited from the colonialists. However, the Ugandan government recognizes the mismatch between taught curriculum and expected applied skills in the field. Basing on this, it is evident that the high rate of unemployment especially among the youth is partly a result of irrelevant education curriculum. This situation can partly be overturned by revising the education curriculum to train fit - for job graduates. Efforts have been put in place to address the current unemployment problem. The government has embarked on a comprehensive programme to promote vocational training to ensure skills development and job creation specifically for the youth. This paper highlights the need for governments to deliberately strengthen the linkage between education institutions and the world of work. It further describes the causes of unemployment, forms of unemployment and the possible solutions with view to reducing the rate of unemployment vice amongst youth in Uganda.

Keywords: Education Curriculum, Curriculum Review, Job Creation, Unemployment, Youth Employment

Sustainable Development in the Context of Higher Education: Approaches to Achieving Transformation

Ujeyo Margaret Stella1, Najjuma Rovincer2 & Bisaso Ronald3 1,2,3Makerere University/ 1Busitema University, Uganda

Abstract

Education for Sustainable Development (ESD) is one of the multiple approaches advanced in the last two decades to address sustainability challenges affecting the world. While all types and levels of education have a role to play, higher education institutions are seen as the main drivers of change. Embracing sustainability education in the tripartite role of higher education institutions can help prepare graduates to become agents of change for sustainability. This paper acknowledges that several institutions have taken steps to incorporate ESD in their roles but the response is fragmented and inadequate. We argue that the limited action for ESD is a result of inadequate knowledge about suitable approaches that would bring about transformation for sustainability. Based on a review of sustainability literature, this paper attempts to fill this gap by bringing together the programmatic and pedagogical approaches found in literature to provide a way forward.

Key Words: Education for Sustainable Development, Higher education, Programmatic Approaches, Pedagogical Approaches

Agency, Participation and Transformation Imperatives for Sustainable Development in Education

Thamsanqa Thulani Bhengu School of Education, University of KwaZulu-Natal Corruption E-mail: [email protected]

Abstract

Research on educational leadership and management as well as in leadership and development foregrounds the primacy of internally generated change and development initiatives. This reality pervades both the developed and the developing societies. The review of literature (locally and internationally) and empirical evidence for the past couple of decade question the wisdom of relying on externally generated solutions to local challenges and development needs. In fact, various research findings

PARTNERS

92 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery implore researchers to study how agency, participation and transformation imperatives contribute to sustainable development in education. Drawing from various case studies conducted in the past 15 years in rural communities of South Africa, the author found that sustainable development requires educational leaders to have a deep sense of agency; leaders need to be open to and should promote and embrace internal stakeholder participation in changing organisational fortunes; they also have a desire to bring about profound transformation in their schools, if change and development is to be sustainable.

Key words: Agency, Stakeholder Participation, Invitational Leadership, Sustainable Development, Organisational Development

The Role of Entrepreneurship Training on Spearheading Industrialization Process in Tanzania: Perceptions from the Supply Side

Mariam Ally Tambwe Lecturer, Department of Marketing, College of Business Education Email: [email protected] or [email protected]

Abstract

The paper abides on the Tanzania industrialization drive. The focus is on the roles that entrepreneurship training plays on spearheading the process. It also identifies and discusses the prospects as well as the challenges that are likely to be faced. Entrepreneurship training has a noble role to play if the envisaged new industrialization moves to become a success. Fourteen interviewees were selected using stratified and random sampling techniques. The roles of entrepreneurship training on spearheading the industrialization process include employment creation, capital formation, balanced regional development, improvement in per capita income, improvement in standard of living, economic independence, preventing industrial slums and reducing social tension. How entrepreneurship training can assist the industrialization process, it was explained through conventional training, coaching & mentoring, through the business plan development and through the training needs assessment. The challenges identified were lack of readiness of investors on the importance of entrepreneurship training, lack of awareness on the specific benefits of entrepreneurship training, lack of formality of entrepreneurship training services, poor link between stakeholders, lack of national entrepreneurship training curriculum, shortage of resources to develop and carry out trainings, lack of qualified manpower. The strategies to overcome the identified challenges included; capacity building of trainers (BDSPs), the establishment of a regulatory body for BDSPs.

Key words: Entrepreneurship Training, Industrialization, Perception

A Kenyan Perspective on Inclusive Education for Sustainable Development: Reality versus Objectives

Purity K. Gitonga

Abstract

National Values and Principles of Governance form one of the major facets under which the nation is founded in line with the Constitution of Kenya, 2010. Article 10 (b) of the Constitution in particular provides for National Values and Principles of Governance that include human dignity, equity, social justice, inclusiveness, equity, human rights, non- discrimination and protection of the marginalized. The central tenet of this paper is on inclusive education for a transformed nation. This paper focuses on the principle of inclusiveness as provided for in the country’s legal framework. The first part of the paper establishes the various approaches employed to assure inclusiveness in Kenya in line with the constitution. The second part of the paper discusses the meaning and purpose of education for sustainable development and the principle of inclusivity from the educational perspective. The paper presents that view of the fact that a fully inclusive society starts in school and it is through education that societies are transformed and set visions realized. The paper discourses on the objectives and benefits of inclusive education, the efforts made in the implementation of inclusive education as envisaged in the Constitution, the SDGs and Vision 2063. The third part of the paper further delves into the objectives and purpose of inclusive education vis a vis the reality on the ground capturing findings and excerpts from the respondents of the study such as the school principals, teachers, care givers and pupils. The study is qualitative in nature involving in-depth field interviews.

Key words: Education, Inclusivity, Transformation, Public Administration

PARTNERS

93 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

Factors behind Consistent Decline in UCE Performance: A Comparison of Secondary Schools in Eastern Regions in Uganda

Nyenje Aida Lubwama Uganda Management Institute

Abstract

This study aimed at determining the factor affecting UCE performance in Eastern Uganda in relation to Central Region. The study was specifically conducted to establish four objectives including, assessing the trend analysis of performance of UCE in Eastern region in comparison to Central Region in Uganda, examining the family factors affecting UCE performance in Eastern Uganda, establishing the environmental and cultural factors affecting UCE performance in Eastern Uganda and assessing the school based factors affecting UCE performance in Eastern Uganda. The study was conducted as a cross section employing both qualitative and quantitative approaches. The study targeted 4874 individual including students and parents of respondents, former students, class teachers and head teachers and district local leaders in both Mukono and Iganga District. The study employed structured questionnaires, interviews and documentary review in collecting data. Thematic analysis of qualitative data was done by identifying common themes based on the objectives of the study, while quantitative data were analyzed using Statistical Package for Social Sciences (SPSS). Most of the factors that were identified applied to both regions as the central region has a significant number or people from other parts of the country. However, some factors were more prevalent in the Eastern region. Among the factors that were found to bring about consistent decline in academic performance in eastern region included gender-based inequality, low government financing, family economic status and policy related factors. Overall, the study concluded that the central region is better equipped to offer quality education due to availability of a better infrastructure and staff remuneration. There is thus a need to ensure that Eastern Region is equipped with the required resources in terms of physical infrastructure, competent and enough teachers, increased funding, increased supervision of USE and technological innovations required in improving quality of USE.

Key words: Educational Inequality; Gender; Quality of Life; Secondary Schools, Comparative Study

Student Leadership and Governance in public Management Development Institutes of Uganda: Tokenism or Effective Participation?

Christopher S. Mayanja Uganda Management Institute E-mail: [email protected]/ [email protected]

Abstract

Globally, there have been recurring debates on student participation in the echelons of higher educational institutions. The essence of such student participation in leadership and governance is mainly to foster the decision-making process at respective higher educational institutions. Indeed, many developing countries, Uganda inclusive have over the years promoted student participation in leadership and governance following from the global Agenda. Higher educational institutions in Uganda are composed of several governance organs including governing councils, senate, top management, Alumni Associations, Students’ Guild, among others. These organs are constituted by a blend of representation, some of which have student representatives, while the Students’ Guild is entirely constituted of student leaders with its main mandate being submission of student issues for consideration of management and supreme bodies at such institutions. However, there is still ineffective student participation in the leadership and governance of higher educational institutions the world over generally, and specifically in Uganda. This paper aims at investigating the effectiveness of student participation in leadership and governance of higher educational institutions, taking a case of a public Management Development Institution. Student participation in leadership and governance may still be facing a lot of challenges including; not being allotted sufficient space to air out their views in the decision-making process; many student leaders are overwhelmed by demands from their student constituents; they have to face and convince more qualified and experienced leaders with whom they pursue leadership and governance in higher educational institutions, yet they may sometimes ignore their submissions; and many major decisions by the different institutions, like staff promotion and remuneration, may not directly concern students. The paper therefore may find out challenges faced by student leaders at

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94 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

Uganda Management Institute and thus, draw suggestions and recommendations for effective participation of students in higher education institution leadership and governance.

Key words: Student Leadership, Governance, Participation, Tokenism and Higher Education

External Quality Assurance Mechanisms and the Quality of Teaching and Learning in Higher Education: A Systematic Review of Literature

Bonny Magezi1, David Onen2 & Joseph Kimoga3 1, 2, 3East African School of Higher Education Studies and Development, College of Education and External Studies, Makerere University Corresponding Author’s email: [email protected]

Abstract

The significance of quality higher education is no longer debatable. In this paper, the authors present a systematic review of literature on the efficacy and challenges of applying external quality assurance (EQA) mechanisms in higher education. The review was instigated by limited research in this field in recent years. In this study, desk study method was used to select, review and analyze published articles in good journals drawn from Google web, Education Resource Information Centre (ERIC), JSTOR, and Google Scholar. In addition, some theses and dissertations were also identified and reviewed from the Abstracts International Database (AID). A total of 69 research articles were selected for analysis. Study findings revealed an increase in the number of studies on EQA mechanisms during the last six year. Secondly, the review revealed that these EQA mechanisms were most effective in enhancing the quality of teaching and learning (20%), ensuring of public accountability (15%), raising of student competence (11%), and improvement in quality of management and administration (9.6%). Weak international and national accrediting agencies (3.4%) as well as limited skilled manpower (2%) were among the core challenges reportedly facing the use of EQA mechanisms in higher education. Furthermore, prevailing gaps in the use of EQA mechanisms in higher education and future research areas in this field have also been highlighted in the paper.

Keywords: Efficacy, Challenges, External Quality Assurance, Mechanisms, Higher Education

Assessment of the Working Environment on Teachers’ Performance in Uganda

George Mukose & Proscovia Namubiru Ssentamu Uganda Management Institute Corresponding E-Mail: [email protected]

Abstract

The primary school level forms the basic foundation of the education system in Uganda, yet teachers operate in a pathetic working environment that affects their performance. This paper looks at three dimensions of the working environment namely: housing, communication and electricity. The main objective is to assess how the working environment affects the performance of primary school teachers in Uganda. To critically assess this phenomenon, the following objectives guided this study: to establish how housing affects the performance of primary school teachers in Uganda, to find out how communication affects the performance of primary school teachers in Uganda and to investigate the extent to which the availability of electricity influences the performance of primary school teachers in Uganda. The writer adopted the explanatory research design and made use of both primary and secondary data which was analyzed through content analysis. The study found that the environment under which teachers operate is pathetic, hence, poor performance.

Key words: Working Environment, Universal Primary Education, Teachers and Teachers’ Performance

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95 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

Head teachers’ Management Styles and Subject Teachers’ Role Performance in Secondary Schools in Tororo District, Uganda

Emmanuel James Oketcho, Fredrick Ssempala, Margaret Stella Suubi Ujeyo & Dennis Zami Atibuni Faculty of Science and Education, Busitema University – Nagongera Campus P.O. Box 236, Tororo, Uganda/ E-mail: [email protected]

Abstract

This study investigated the relationship between secondary school head teachers’ management styles and subject teachers’ performance in Tororo District, Uganda. A cross-sectional survey design was employed. A sample of 28 head teachers and 294 subject teachers were selected using stratified and simple random sampling techniques. The study was anchored on McGregor’s Theory X and Y of managing people. Using two sets of structured questionnaires and one open question; the subject teachers completed Blake and Mounton (1964) Managerial Grid Questionnaires (MGQ) and the head teachers completed teachers’ performance level Questionnaires. The results revealed that democratic management style was used by 21 (75.0%) of the head teachers, balance oriented management style by 6 (21.43%), and laissez-faire management style by 1 (3.5%). While staff and task oriented management styles were never used. The results also revealed that there was generally a moderate level of performance among the secondary school subject teachers in Tororo District by 64.75%. The study further revealed low, statistically significant positive correlation between people (12.7%) and task (13.2%) oriented management styles and teachers’ performance. The other factors that affected subject teachers’ performance included Government policies, quality of infrastructure, environment, subject teachers’ welfare, attitude and professional conduct. The study recommended concurrent use of democratic and authoritarian management styles. It further recommended that the schools put measures in place to address factors responsible for subject teachers’ moderate performance.

Keywords: Head teacher, Theory X, Theory Y, Management Style, Teachers’ Performance

Role of Universities in Human Capital Development, Policy Development and Management

Gabriel Juma Okumu & Prof. Simmy M. Marwa. PhD Dedan Kimathi University of Technology Corresponding E-mail: [email protected] / [email protected]

Abstract

This paper reports on a section of primary data analyzed from a study that evaluated Human Capital Development (HCD) and economic growth in Kenya. The study examined the role played by HCD in the economic development of Kenya between 2002 and 2014 by interrogating the development models adopted by South Korea and Singapore as a benchmark to determine the gaps in the model adopted by Kenya. The paper therefore interrogates the role of Universities in Human Capital Development in Kenya and identifies areas of improvement for Kenya’s education system. Primary data was collected using structured questionnaire. The questionnaires were administered using the drop and pick method and the 61.6% response rate was found to be satisfactory. Findings indicated that knowledge is a significant factor for economic development in the 21st century. Findings further revealed that university education plays a great and important role in a country’s economic growth by providing highly competent and well-trained workforce for industrialization and modernization. Findings further revealed that universities play an important role of supporting research, facilitating innovation and job creation. A framework on the role of universities in Human Capital Development is developed and appropriate policy and managerial recommendations for improving the role of Universities in HCD and policy development are discussed. The paper recommends that more resources be invested to enable universities conduct meaningful research. The paper further calls for strengthening of university-industry linkages.

Key words: Human Capital Development, Human Capital, Skilled Manpower, Economic Growth, University Education

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96 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

Regulatory and Policy Contradictions and how they Debase Educational Attainment; an investigation into the Experiences from Universal Primary Education implementation in Uganda

Higenyi Wahitu, PhD Uganda Management Institute

Abstract This paper investigates the provisions of the Education Act (2008), educational policies, and whether or not, they are enablers or disablers of Universal Primary Education (UPE) implementation in Uganda. In particular, the study focuses on the following provisions; free primary education, school meals, volunteerism strategy, thematic curriculum, language of instruction (LOI), automatic promotion, and synthesis of stakeholder roles in education attainment. In order to investigate the implementation of the provisions of the Education Act, and education policies, and the possible influence on UPE attainment, the researcher underpinned the study in a constructionist paradigm enabling the use of interviews, observation and documentary analysis in a multi-case study design. Whereas, the provisions of the Act and the education policies were meant to enhance UPE attainment, in terms of; Access, Quality and Equity, the results seem to suggest mixed findings. The study concludes that government should address the conflict policies if UPE is to be fully attained.

Key words: Thematic Curriculum, Language of Instruction (LOI), Automatic Promotion, Universal Primary Education

When Teachers’ -Behaviours Fail Pupils: The Tragedy of-Innocents in UPE Schools in Uganda

Michael Galukande Kiganda Uganda Management Institute E-Mail: [email protected] / [email protected]

Abstract This paper presents findings from the study that analysed the impact of teachers’ behaviours to pupils’ performance in Universal Primary Education (UPE) programme schools in Uganda taking Jinja Municipal Council as a case study. The study was informed by persistent reports pointing to low performance in UPE schools and the hypothesis that teachers contributed to these declining trends. This was a descriptive cross sectional research that was based on three objectives that analysed whether teachers’ discretion; teachers’ autonomy; and teachers’ coping skills contributed to the declining performance in government aided primary schools. The study adopted a mixed quantitative-qualitative-explanatory sequencing approach whereof 218 questionnaires were administered followed by 15 purposive interviews. The study found that; there was a positive significant relationship between teachers’ attitudes and teachers’ coping skills. Allowing much room for discretion, autonomy, and coping mechanisms creates space for teachers to engage in personal engagements at the expense of the pupils. The paper recommends a UPE policy review processes that should in as much as possible include consultations from the teachers who are implementing the programme as a positive approach to minimizing negative teacher behaviours.

Key words: Teachers’ –Behaviours, discretion, autonomy, coping mechanisms, Universal Primary Education

Teacher Support Systems and Quality of Pedagogical Practices in Public Secondary Schools in Uganda

Paul Netalisile Malunda Uganda Management Institute E-mail: [email protected]

Abstract

This study explored the extent to which teacher support systems influence the quality of pedagogical practices in public secondary schools in Uganda. It specifically examined the extent to which supervision and evaluation of teachers explain variations in quality of pedagogical practices. It was triggered by the persistent criticisms about the deteriorating quality of teaching and learning in public secondary schools in the country. A descriptive cross-sectional survey research design was used to conduct the study.

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97 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

Data were collected from 76 head teachers and 934 teachers drawn from 95 public secondary schools and six officials from the Uganda’s Ministry of Education and Sports (MoES) using survey, interview, observation, and document analysis methods. Data collected from teachers was analyzed using descriptive statistical analysis and ordered logistic regression, while content analysis was used to analyze qualitative data collected from lesson observations, document analysis, head teachers and ministry officials. The study findings revealed that: first, teacher supervision (Odds ratio =1.89; p=0.000<0.05) and teacher evaluation (Odds ratio =1.54; p=0.000<0.05) have statistically significant influence on the quality of pedagogical practices in public secondary schools in Uganda. Second, the study established that teacher supervision was based majorly on fault-finding, schools lack appropriate teacher evaluation tools, and Third, the study established that school administrators in attempt to ensure quality of teaching and learning, used a “monitoring tool” to supervise teacher punctuality and attendance, used previous national examination results to evaluate teacher performance and encouraged peer coaching. The study recommends that in order to enhance the quality of pedagogical practices, the Ministry of Education and Sports should (i) build the capacity of the schools to provide effective teacher support supervision; (ii) develop standard formative evaluation tools that can be used for continuous teacher evaluation as well as train head teachers on how to effectively appraise their staff.

Keywords: Teacher Supervision, Teacher Evaluation and Quality of Pedagogical Practices

The effects of Guided Play using the 6 Brick Duplo Block on the development of aspects of Visual Perception in Pre-literate 5-7year old children in selected Schools in Kenya and South Africa

Sarah Jemutai

Abstract

This study investigated the possible effects that the use of guided play using the 6 Brick Duplo Block approach might have in terms of the development of aspects of visual perception in pre-literate 5-7year old children. An explanatory sequential mixed-method design was employed. Seventy-seven Grade R learners in two schools, one in the Republic of South Africa and the other in the Republic of Kenya, comprised the purposive convenience sample. Quantitative pre- and post-intervention data were generated using the Visual Perception Abilities Test (VPAT) and analysed using Excel functions to generate descriptive and inferential statistics. The pre-test mean score in the Kenyan school was statistically and practically significantly lower than the South African pre-test mean score. This difference was attributed to the amount and type of play that took place in the natural settings of these schools prior to the intervention and the nature and amount of play material available in each. The largest improvements from the pre- to post-tests occurred in the South African and Kenyan experimental groups and the difference between them dropped from the 99% level of confidence in the pre-test to the 95% level of confidence in the post-test. These findings suggest that using the 6 Brick Duplo Block approach may accelerate the development of aspects of visual discrimination in pre-literate 5-7-year- old children and that the approach may be most effective when used with children who have had little previous exposure to guided play at school. Qualitative data were obtained through open-ended classroom observations and semi-structured teacher interviews with the experimental group class teachers. Classroom observation revealed that the learners were enthusiastic about the guided play and the semi-structured interviews revealed that they realise the importance of using guided play for developing the visual skills necessary for reading, writing and numeracy. The overall findings of this study suggest that the development of aspects of visual perception were accelerated in the study sample of pre-literate Grade R learners when their teachers facilitated guided play using the 6 Brick Duplo Block approach. Recommendations are made that curriculum developers, early childhood advisors and teachers should be made aware of the potential of using guided play and reconsider the Piaget’s stages of cognitive development to design appropriate instructional materials that promote learners’ visual perceptual growth and development.

Key words: Learners’ Visual, Cognitive Development, Classroom Observation, Instructional Materials

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98 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

An Analysis of Educational Standards, Quality and Equity in Uganda

Vincent Operemo Department of Strategic Planning, National Planning Authority E-mail: [email protected]

Abstract

Although Uganda aspires to provide access to equitable quality education in an efficient and effective manner, concerns over its quality and equity are widespread. The Dakar Framework for Action declared that access to quality and equitable education is a right of every child. This article undertakes a review of Uganda’s key education parameters in order to establish the progress made towards providing quality education. The education targets provided in Uganda Vision 2040, Education Sector Development Plan and the international frameworks like Sustainable Development Goals (SDGs) and Africa Agenda 2063 provided the yardstick for assessment across all levels. Whereas progress has been made in expanding access across all levels, quality and equity concerns continue to linger. Access to Pre-primary education is only 15.6%, literacy, numeracy, survival and transition levels are low and primary teacher absenteeism is currently estimated at 20-30%. In addition, participation at tertiary level is only 6.1% below the Sub-Saharan African and global averages of 10% and 26% respectively. Tertiary education has unduly benefitted students from wealthiest households and overall enrollment remains disproportionately male and metropolitan hence reinforcing social inequality. African universities also compare poorly in global rankings. The study presents an analysis of education in Uganda in terms of policy framework, financing and key outcomes related to access, quality and equity at all levels. It then attempts a comparative analysis of Uganda’s education with sub-Saharan African countries as well as globally in order to identify key policy concerns that need to be addressed and recommendations.

Key Words: Educational Standards, Quality Education, Access to Education, Education Equity

An Investigation into the Teachers Perceptions of Performance Appraisal Systems in Public Secondary Schools: A Case Study of Schools in Lilongwe City, Malawi

Alexander Kazombo-Mwale Staff Development Institute, Malawi

Abstract

New Public Management (NPM) has oriented modern governments towards results, management by objectives and performance management which have led to the introduction of the performance appraisal as an effective tool for managing performance in the public sector in Malawi. This study investigates the perceptions of teachers in order to understand the implementation of the performance management policy and unearth valuable information on how to consolidate NPM in the African public sector. The main findings are that the policy has major problems including: lack of ownership for the policy; inability to utilise intrinsic and extrinsic rewards; poor leadership exhibited by policy holders and heads of department. In addition, the individualistic nature of performance appraisals is welcomed because it ensures social loafers are identified. However, the culture of collectivism in Malawi has still provided an opportunity for appraisals to be abused.

Key words: New Public Management, Performance Management Policy, Teachers Perceptions

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99 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

Developing and Testing the Validity and Reliability of an Instrument on the Predictors in Leech’s (2012) Model on Becoming a Knowledgeable and Skilled Researcher in the Context of Makerere University Olive Lunyolo1, Fred E. K. Bakkabulindi *1, Hilary M. Tusiime1 1East African School of Higher Education Studies and Development (EASHESD), 1College of Education and External Studies (CEES), Makerere University (Mak) *Corresponding author: Email address [email protected]

Abstract

Leech (2012) came up with a model that postulates four predictors of an individual’s ability to become a knowledgeable and skilled researcher. The four predictors are individual resources; program of study; micro environment; and macro environment. However, Leech did not come up with an instrument on these predictors. Thus in this study, we sought (i) To develop an instrument on the predictors; (ii) To establish the extent to which each predictor construct was valid and reliable; (iii) To establish whether the predictor constructs were independent; and (iv) To test the validity of the factor structure of our instrument. In terms of methodology, for our first objective, we carried out an interpretive study in the form of a literature review. For our remaining three objectives, we carried out a positivist study involving a sample of 149 (past and continuing) doctoral students in Makerere University who responded to a self-administered questionnaire on our instrument. Our positivist analysis involved the use of confirmatory factor analysis (CFA) and Cronbach alpha for our second objective; Pearson’s linear correlation (PLC) for our third objective; and exploratory factor analysis (EFA) for our fourth and last objective. Hence using literature review, we developed an instrument with items for each predictor construct that we adapted from already made instruments. We hence used CFA to establish that every construct of each predictor in our instrument was valid. However, PLC suggested that the constructs of each predictor were highly inter-related. Finally, using EFA, we established that while the factor structures of the first and last predictors were questionable, the factor structures of the other two predictors were valid. Hence we make a call to researchers to use our instrument, at least those parts that are valid, as they refine the other parts that are inadequate.

Key words: Construct, Cronbach alpha, Factor Analysis, Instrument Development, Leech’s Model, Makerere University, Predictor, Skilled Researcher

Use of Participatory Methods of Teaching and Learning in HIV and AIDs Education Classes

Waithera Karanja

Abstract

The HIV and AIDS endemic is a major crisis particularly in Kenya, the fourth highly affected country in the world in terms of the number of people living with HIV. There is therefore an urgent need in Kenya to reduce HIV infections and educational systems have been ascertained as best placed to do so. In spite of having HIV and AIDS educational interventions, youths in Kenya remain at the highest risk of HIV infection. There is therefore a need for more effective educational programmes to be realized. There exists a plethora of studies on the socio-cultural discourses that constrain the teaching of sexuality and HIV and AIDS. However, there is a paucity of research on teachers’ gendered identities influence on teacher practice. This paper presents a critical discussion on how participatory methods of teaching and learning would be effective in the delivery of sensitive topics such as sexuality and HIV and AIDS. The paper draws from a research study that was conducted in Nyandarua County, Kenya to explore the implications of Kikuyu male rural secondary school teachers’ constructions of manhood on their teaching of sexuality education within the HIV and AIDS education curriculum. The results of the study revealed that the constructions of masculinity amongst the teachers involved in the study were deeply embedded into the Kikuyu socio-cultural beliefs and practices. This then influenced how they mediate themselves as men, as sexual beings and as teachers. The study concluded that socio-cultural masculine identities do shape the assertiveness and the self-efficacy of male teachers in teaching about sexuality and HIV and AIDS hence the need for participatory methods of teaching and learning. While interacting and sharing with peers, a learner would be actively involved in the experience, making him/her better positioned to acquire decision-making and problem solving skills required in curbing HIV transmission. This article calls for interactive teaching to better impart the learners with skills, knowledge and values on HIV and AIDS and equip them with the knowledge, skills and tools to protect themselves from HIV infection.

Key words: HIV and AIDS, HIV and AIDS Education Curriculum, Male Teachers, Manhood Constructions, Sexuality, Interactive Teaching, Participatory Methods, Experiential Learning

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100 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

Head Teachers’ Coping Strategies to Challenges of Decentralization of Primary Education in Bukedea District

1Alphonse Horrai Alumu & 2Amina Hassan 1Head teacher Kongunga High School, Bukedea District 2Senior Lecturer, Faculty of Education- Islamic University in Uganda Corresponding E-Mail: [email protected]/ [email protected]

Abstract

The study was about head teachers’ coping strategies to decentralization challenges in Government Aided Primary Schools in Bukedea District. The objective was; to identify the prevailing head teachers’ coping strategies towards challenges in education decentralization practices in Government Aided Primary Schools in Bukedea District. The study employed a descriptive cross-sectional survey research design where both qualitative and quantitative approaches were used. A sample size of 329 respondents were selected out of a population of 781, these were 1 District Education Official, 4 District Inspectors of Schools, 248 School Management Committee Members and 76 Head teachers. The study used a structured questionnaire and interview guide to collect data. The study used descriptive statistics for data analysis and content analysis for qualitative data. The study revealed the following coping strategies employed by head teachers; staff appraisals, remuneration, cost-sharing, and strategic partnerships towards challenges that stem from decentralization of educational management in government-aided primary schools in Bukedea District. The study recommends that this may be a model for addressing challenges to decentralization in similar situations in Uganda.

Keywords: Primary Education, Decentralization, Head Teacher, Bukedea District

Leadership Style and Staff Motivation in Private Universities in Uganda: a case of Kampala International University

Chrisostom Oketch

Abstract

This study investigated the effect of directive leadership style on staff motivation at Kampala International University. The study hypothesized that “directive leadership style has no significant effect on staff motivation in private universities in Uganda”. The study adopted a mixed approach paradigm leaning on a case and cross sectional survey design to collect data from a sample of 157 respondents with the aid of questionnaires and interview guide. Research findings indicated that managers of Kampala International University give their subordinates specific guidelines to follow, set key performance indicators, schedule work to be performed, and that employees follow set rules and regulations. However, it was not clear as to whether managers tell their followers what do at specific points in time and this leave them to do as they wish and those who are not able to think outside the box are left frustrated and hence not motivated to work since they lack a sense of direction. The study further revealed a positive and significant relationship between directive leadership style and staff motivation (r = 0.416; p = .000), and that although directive leadership style is a good predictor variable to sustenance of behavior, persistence of behavior, initiation of effort, and direction of effort, it is not a good predictor to energy to work. The study concludes that though directive leadership is positively correlated to staff motivation, it remains insignificant to some indicators of staff motivation. It is recommended that managers should use the style in letting employees have a sense of direction, while showing them what to do at specific points in time.

Keywords: Directive Leadership Style, Staff Motivation, Private Universities

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101 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

Public Policies and Motivation of Academic Staff in Public Universities in Uganda: A Theoretical Perspective

Bakwasiibwe A. J., Eyenga, S., Makara A. M., Nansamba, H., Okou Y. P., Sseremba M. & Balifaijo M.K. Uganda Management Institute P.O. Box 20131, Kampala, Uganda

Abstract

Public Universities in Uganda have suffered from persistent strikes of academic staff over the years. This hampers University operations and quality of higher education. The most prominent cause of these strikes has been documented as inadequate remuneration which is itself is an element of staff motivation. Various stakeholders have argued that increasing salaries of academic staff is not a panacea for increasing their motivation and attitude to work. Their argument is that other approaches to increasing staff motivation need to be devised given that salaries will always not be enough due to the ever-rising cost of living due to associated depreciation of the Uganda currency. Salaries and remuneration can be considered an extrinsic motivational factor. The pertinent questions to ask are: Can there be intrinsic and other extrinsic approaches that can enhance academic staff motivation? How are these supported by public policy frameworks and theories of public administration and governance? Public policies guide the way government administers all its sectors and are the basis for managing challenges of the nature of academic staff strikes in Higher Institutions of Learning. Public policies are needed to guide in the implementation of government’s intensions, actions and priorities. They help people know their structures, positions and to raise their objections if there are some serious equity issues in allocation of resources. On the other hand, staff motivation is a well-established administrative mechanism to improving staff performance and productivity, and academic staff are not an exception to this standard. However, due to limited literature on this subject that links public policies to academic staff motivation, there was need to conduct this study. Thus the main objective here was to establish the contribution of public polices to academic staff motivation in Public Universities in Uganda, identifying challenges and gaps therein and explaining these gaps in the context of theories, concepts and models of public management and governance. The study takes a theoretical analytical approach combined with rapid assessment of the drivers to academic staff motivation in Public Universities. It specifically takes into consideration both intrinsic and extrinsic drivers to academic staff motivation. The study further takes an ethnographic approach that is largely interactive and qualitative in nature. It also involves desk reviews and interviews of select staff both within teaching and non-teaching administrative units of Public Universities. The study concludes by identifying the gaps and proposing strategies on how to address them, through mechanisms such as redefining career paths, providing robust retirement benefits and support systems, providing for other fringe benefits during service such as transport, accommodation, health insurance and bursaries for academic staff as well as for their children and immediate dependents.

Keywords: academic staff, motivation; public policies; public universities; staff strikes

Curriculum and the Human Capital Gap in Sub-Saharan Africa: A Comparison of North- South Approaches between Uganda and Finland

Wabwire Julius (PhD Candidate) Uganda Management Institute

Abstract

Mwalimu Julius Nyerere once said that, “Education is not a way to escape poverty - it is a way of fighting it.” The authors wish to urge that curriculum can offer a path ways for social, economic and cultural development of Southern Countries if they can serious review and reform their education curriculums. Through comparing the North- South paradigm, approaches and practice to curriculum; contrasts and miliralities point to serious gaps in the development and administration of education curriculums. The authors observed a refractive curriculum whose design is parallel to national development aspirations; where both education outcomes and development outcomes refract away from symbiotic dependency. They propose a solution to diffraction and parallelism of both curriculum and national development, lies in co-linearity and symbiotising curriculum through an integrated – broad, long term, continuous reforms of all curriculums from pre- primary, primary and both lower and upper secondary through vocational sing all aspects of formal and informal curriculum.

Key word: Curriculum, Development Outcomes

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102 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

Rewards Management Strategies for Academic Staff to address strikes in Public Universities in Uganda

Acomo E., Okello R., Seninde R., Namukasa J.F, Nshakira A. & Baiifaijo, M.K Uganda Management Institute

Abstract

Public universities in Uganda have experienced numerous strikes by both academic and nonteaching staff. The strikes greatly affect the quality of service delivery in these higher institutions of learning. This is reflected in Ugandan university rankings in Africa and the world. The outstanding reason advanced for the many union strikes is inadequate financial reward as well as delayed payment of staff salaries. Despite the several interventions that have been made by the line ministry and the President of the Republic of Uganda in as far as financial remuneration is concerned, strikes occur. Many scholars and the public have voiced their concerns that financial reward alone may not solve the problems of strikes among the academic staff. There is a need to lay concrete strategies that could be a millage towards ending strikes in our public universities. Therefore, the aim of this study was to propose a total reward management strategy(ies) (both the intrinsic and extrinsic) that if implemented may handle the problem of strikes in public universities in Uganda. The qualitative study was exploratory and involved interview of fourteen academic and university management staffs purposively sampled from four public universities in Uganda. Additionally, three line officials from the ministry of education were also interviewed. The seventeen interviews were transcribed by the researches and thematic analysis done. Findings include extrinsic and intrinsic rewards such as insurance schemes like health insurance, research grants, grants for publication, performance recognitions, membership of social clubs, show respect for staff, inhouse allowances, promotions, and collaborating with academic professionals among others. These findings relate to Maslow’s Hierarchy of needs theory and social exchange theory, as opposed to popular belief that academic staff in public universities in Uganda strike for salary rise. This formed basis for proposing strategies for total rewards management to include fairness in conducting elections to elective positions in universities, improved management of monetary incentives, improved management of incentives and or other benefits, enhancement of salaries to equal the other universities in the region, improving structure and methods of management, improved policies and their implementation, improved engagement of academic staff participation in university decision making, and improving workplace environment to handle strikes by academic staff of public universities in Uganda. Further works will explore suitable blend of intrinsic and extrinsic rewards and their implementation approaches to ensure optimal results are obtainable when deployed.

Keywords: Rewards, Management, Academic staff, Strikes, Public Universities

Plagiarism in Master of Education Studies at Selected East African Universities Zainabu Ramadhan

Abstract

Plagiarism is a form of academic misconduct and is a problematic phenomenon which affects academia globally. Even though the origins of the concept of plagiarism can be traced back throughout history, the term has come to carry many varying implications. This may affect the ways in which plagiarism is understood, detected and prosecuted by the parties it involves, such as students, academics and in policies. Despite its origin in Western tradition, this form of academic malpractice is prominent in African universities. In its most basic definition as theft of intellectual property, plagiarism is intertwined intricately with ownership of knowledge, which is culturally specific. This study situates itself within the context of three African universities, namely Moi University (Kenya), Makerere University (Uganda) and the University of Dar es Salaam (Tanzania), and aims to explore Plagiarism in Master of Education Studies at Selected East African Universities. More specifically, this study focuses on Master of Education students’ perceptions of plagiarism, the supervisors’ role in preventing and detecting such malpractice and the institutional disciplinary practices in place. This study analyses the possible reasons for the continuous occurrence of plagiarism at these institutions and aims to explore the potential of further strategies to prevent the various forms of malpractice. This research is a qualitative study and uses the constructivist paradigm. The research design is a multiple case study because the data collected originates from the contexts of the three selected universities. The data generation was conducted through triangulation of personal interviews with the students, lecturers and policy-makers as well as through focus group discussions with students and document analysis. Three methods of sampling were employed. The student participants were selected through convenient sampling, the supervisors were chosen through purposive sampling and snowballing was used to identify policy-makers. The data analysis was conducted thematically. In discussing the methodology and findings, Vygotsky’s Socio-

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103 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery cultural theory (1978) was employed thus showing that plagiarism is regarded as a perceptions since what is taken as plagiarism to others is not, therefore, for the existence of effective institutional policies on plagiarism, there should be a common definition and frequent revision on the issues related to plagiarism such as types, forms, and consequences and this should be done by all stakeholders like students, supervisors, policy-makers and employers.

Key words: Plagiarism, Academic Integrity, Institutional Policies, Socio-Cultural Theory

Active Teaching and Learning Practices: Enhancing Students Academic Performance in Secondary Schools in Arua District

Acidri Emmanuel Bileti Kyambogo University E-mail: [email protected]

Abstract

Enhancing students’ academic performance in secondary schools becomes pathetic when inappropriate teaching methods, techniques and instructional resources are used. The purpose of this paper is to examine the degree to which ATL methods, techniques and instructional resources were used to enhance students’ academic performance at secondary schools in Arua district. It further examines the influence of ATL practices on students’ academic performance. It was hypothesized that there was no significant influence of ATL practices on students’ academic performance in secondary schools in Arua district. A sample of 122 was drawn comprising of head teachers, deputy head teachers, directors of study, subject teachers and students from eight secondary schools. A mixed methods approach was adopted, using questionnaire and focus group discussions. The study revealed that the degree to which ATL methods were used to enhance students’ academic performance at Secondary schools in Arua district was moderate at mean of 3.10 (62%), ATL techniques was very high at Mean 4.39 (88%) and ATL Instructional resources was high at Mean 3.84 (77%). The influence of ATL practices on students’ academic performance was positive with r – value .634 and Coefficient of Determination (r2) at .401 meaning that ATL practices had influenced students’ academic performance by 40.1% by the study period leaving 59.9% influenced by other factors. The null hypothesis which stated that there was no significant influence of ATL practices on students’ academic performance in secondary schools in Arua district was rejected because the P-value of 0.000 was found to be less than the significance level of 0.01. Teachers and other stakeholders should always be innovative in the use of ATL methods, instructional resources and techniques to enhance students’ academic performance.

Keywords: Active Teaching and Learning, Students’ Academic Performance, Secondary Schools

Professionalization in Higher Education through Entrepreneurship Teaching

Lema Catherine Forje* Higher Institute of Commerce and Management (HICM) The University of Bamenda (UBa) E-mail: [email protected]

Abstract

For some time, considerable concern has been paid to the professionalization of higher education. Professionalising higher education is trying to build a bridge between theory and practice. First of all, it is important to know and understand that academics cannot be professionalised. So, what we need to do is to come up with some innovative teaching method that can allow for a marriage between theory and practice. Here lies the focus and objectives of this paper. Data for the study is based on books and interviews with business people, university management and entrepreneurship students. A total of 225 interviewees were conducted among; 100 undergraduates management students, 61 MBA students, 14 EMBA students and 50business people. Frequency distribution table was used to analyse the data collected. The result suggests that not all areas of education can be professionalised. - In conclusion, activities such as self-paced design projects of taking students outside the lecture halls or classrooms either for practical work or discussions under a more relax and perhaps more conducive, attractive and enabling environments need to be adopted.

PARTNERS

104 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

Key Words: Professionalization, Higher Education, Entrepreneurship Training, Teaching Environments, Practical Work, Creativity, Innovation

Dynamics in Pursuance of Higher Education Mandate: Exploring implications

Maria Kaguhangire-Barifaijo, PhD Uganda Management Institute E-Mail: [email protected]

Abstract

This paper discusses dynamics in pursuance of higher education institutions’ mandate of; teaching, research and community service. The author argues that whereas teaching is the core function of any university, it had suffocated research and the third mission of community service, yet these functions are key for institutional visibility. The discussion was anchored in qualitative and quantitative approaches. Weiner’s (1974) Attribution and Adam’s (1963) Equity Theories were adopted to explain the challenge. In order to address such dynamism, three objectives were posed: (1) to explore why teaching staff are hired to teach, yet evaluated on research output (2) to examine why academic staff devote most of their time on teaching instead of research that contributes greatly to their career growth and (3) to assess implications of such contradiction. The author found that research had the potential for institutional visibility and enhanced profiling, thus the dictum “publish or perish”. It was further found that although research presents opportunities for career growth, teaching yields quick benefits in terms of extra load allowance and quality time with students. Yet, without research and publication, career growth is difficult to achieve, hence reduced enthusiasm, which in the end affects quality, harmony and institutional visibility. The paper concludes that the mandate of higher education was influenced by national regulatory frameworks, increased demand for HE, and dwindled government funding to HEIs.

Key Words: Community Service, Higher Education Institutions, Higher Education Mandate, Research Output, Teaching Load

Accelerating Commercialization ff Higher Learning Institutions in Tanzania by Establishment of the University of Dar Es Salaam Innovation and Entrepreneurship Centre (UDIEC)

Bavo B. Nyichomba & Cuthbert Kimambo College of Engineering and Technology University of Dar es Salaam, P. O. Box 35131 Dar es Salaam, Tanzania Email: [email protected] and [email protected]

Abstract

The University of Dar es Salaam (UDSM) being the oldest higher learning institution in Tanzania has at its disposal talented human resources in diverse fields of study but their impact on Tanzania’s industrialization has not been adequately felt. This is partly due to poor uptakes of research outputs from the University by industry and the general public and in part due to lack of practical entrepreneurship skills of graduates and staff from UDSM to establish firms from their areas of specialization. In this context the UDSM has taken an initiative to establish the University of Dar es Salaam Innovation and Entrepreneurship Centre (UDIEC). The establishment of UDIEC is an attempt to address previous challenges between knowledge generation, research and application. In addition, it addresses challenges related to imparting practical entrepreneurship skills to students, academic staff and SMEs in the country for the formation of new start-ups and increased competitiveness of existing companies. UDIEC, therefore, seeks to realize University-wide strengths and comparative advantages by making cross-cutting services like business, legal and management skills available to all university units including science and engineering. This is in line with UDSM 2061 vision, which among other things, aims at maintaining its lead position in knowledge creation and sharing. The anticipated outputs from the centre include; creation and consolidation of the country-wide knowledge space; creation and expansion of innovation space and capacity building space. The Centre shall operate as an independent entity with a Director under the Deputy Vice Chancellor – Research. The Centre’s Director will have a reporting function to the DVC and Senate Research and Knowledge Exchange Committee (SRKEC). Furthermore, the Centre will be led by a Board that will comprise the private sector, the University and other

PARTNERS

105 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery respective stakeholders including the Government. It is envisaged that the administrative expenses of UDIEC will be covered through OC budget allocations as is the case for other UDSM units and R&D support can be carried by researchers applying for funds through competitive proposals to external donors or COSTECH.

Key Words: New Start-Ups, Competitiveness, Knowledge Space, Innovation Space, Capacity Building Space

PARTNERS

106 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery PART G: UN-WOMEN/ YOUNG GENDER RESEARCHER

The Role of Women Empowerment in Household Poverty Reduction in Uganda

Patience Karungi Uganda Management Institute E-mail: [email protected]

Abstract

The study explored the role of women empowerment on household poverty reduction in Uganda using the social capital theory. The specific objectives were: to identify the effect of women’s education on household poverty reduction; to establish how women’s employment leads to household poverty and; to assess the extent to which leadership position of women influences household poverty reduction in Ntungamo District. The researcher adopted a descriptive cross-sectional design with both qualitative and quantitative approaches. Data was collected from a sample of 200 respondents using a survey questionnaire and key informant interviews. Data was analyzed using descriptive and inferential statistics with the help of SPSS software. The findings revealed that women’s education, employment and leadership position are associated with household poverty reduction in Ntungamo District. It was recommended therefore, that improvements in the incomes of the poor through advocating for the girl child education, employment of women and engaging women in the leadership of Ntungamo can be enhanced. This study contributes to conceptual and empirical literature on the role of women in poverty eradication in the context developing countries and theoretically the application of the social capital theory in explaining the phenomenon.

Key words: Women Empowerment, Household Poverty, Education, Uganda

Women Empowerment Interventions and Participation of Women in leadership

Asiimwe Joan Uganda Management Institute

Abstract

Goal five of the 17 UN Sustainable Development Goals purposes to empower women and promote gender equality with the aim of accelerating sustainable development by 2030. Vision 2040 and Uganda’s National Development Plan provide for gender equality and participation of women. Additionally, since 2000, international and national players have centralised gender and participation of women in development interventions to end discrimination against women everywhere. On the outlook, gender parity has improved in many regions, with women’s involvement in public spaces. However, inequalities are still pronounced in terms of poor livelihood, limited access to and utilisation of economic resources like land, as well as limited participation of women in public life. This study set out to understand the responsiveness of women’s participation and its bearing on empowerment of women in leadership. Despite constitutional and policy provisions on women’s involvement in public life, women in Pakwach district still have insignificant participation in community-led initiatives, have limited access to resources owing to negative cultural beliefs and traditions. This practice deprives women of their self-worth, limits their participation in leadership processes and policy platforms. The Nebbi District Local Government Development plan 2015/2016 – 2019/2020 (Nebbi District 2016), highlights that women constitute 52% of the district yet have limited access to productive resources like land, the principal means of subsistence. Additionally, in 2011, only 14% of women individually owned land, and 39% owned land jointly with their spouses (UWONET 2014). The same report observes that 41% of the women experience domestic violence and 52.3% of women between 15 and 49 years are illiterate. The status quo unpleasantly rates the achievement of Sustainable Development Goal five, but also underrates the achievement of gender based development interventions. In this article, the author argues for more intentional monitoring and evaluation of women empowerment interventions to hone into actual participation of women. This is in view of ensuring that women empowerment interventions result into actual participation of women in development programs.

Key words: Women Empowerment, Participation of Women and Leadership

PARTNERS

107 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

Factors Affecting Development of Gender-sensitive Monitoring and Evaluation Systems in Humanitarian NGOs in Uganda. A case of IRC Uganda

1Grace William Maiso, 2David Ssekamatte, 2Rose Namara 1African Community Empowerment and Development Initiative (ACEDI) 2,3Uganda Management Institute

Abstract

This study sought to examine the factors that affect the development of gender-sensitive monitoring and evaluation systems in humanitarian NGOs in Uganda. The study assessed the effect of organizational and programme factors. The organizational factors assessed included; organizational structure, organizational culture and leadership while the programme factors were; staff gender competencies, project methods and tools and how these affect the development of gender sensitive M&E systems in a humanitarian NGO in Uganda. Using a cross sectional survey design and quantitative methods to data collection, with a sample of 147 respondents, the study found out that; organizational factors had a negative and insignificant effect on gender sensitive M&E systems while programme factors had a strong and significant effect on the development of gender sensitive M&E systems. Therefore, programme factors were a strong predictor of gender mainstreaming in M&E and organizational factors were not. The study recommends skills training gender mainstreaming to programme staff and investments in organizational changes may be necessary over the long term.

Key words: Gender-sensitive M&E systems, Organizational Factors, Programme Factors, Humanitarian NGOs

PARTNERS

108 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

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109 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

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110 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

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111 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

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112 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

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113 PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES Theme: Accountability, Innovation and Quality Public Service Delivery

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