Rural Bus Services Public Consultation and Service Review
Royal Borough of Windsor and Maidenhead
18 April 2013
Rural Bus Service - Windsor and Maidenhead
Notice
This document and its contents have been prepared and are intended solely for RBWM’s information and use in relation to Rural Bus Services Public Consultation and Service Review.
Atkins Ltd assumes no responsibility to any other party in respect of or arising out of or in connection with this document and/or its contents.
This document has 3 pages including the cover.
Document history
Job number: Document ref: Revision Purpose description Originated Checked Reviewed Authorised Date Rev 1.0 Draft AV MG MG MG 080413 Rev 1.1 Draft – final AV MG MG MG 110413 Rev 1.2 Draft – client comment MG MG MG MG 180413
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Project Rural Bus Service - Windsor and Maidenhead
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Rural Bus Service - Windsor and Maidenhead
Table of contents
Chapter Pages 1. Introduction 3 2. Origins and Destination Analysis 3 3. Bus Users Consultation 3 3.1. Methodology 3 3.2. Analysis 3 4. Online Survey 3 4.1. Online summary 3 5. Route 1 Ascot – Windsor Survey Analysis 3 5.1. Home location 3 5.2. Responses 3 6. Summary of Survey Results 3 6.1. Routes 4 / 4C / 239 / M1 3 6.2. Route 1 3 7. Costs and Revenues 3 7.1. Costs 3 7.2. Revenue 3 7.3. Net Costs 3 8. Conclusions 3 8.1. Maidenhead Rural Network 3 8.2. Route 1 Ascot – Windsor 3 Appendix A. Route Timetables 3 Appendix B. Origin and Destinations 3 Appendix C. On-board survey 3 Appendix D. Online consultation leaflet 3
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1. Introduction
The Royal Borough of Windsor and Maidenhead (RBWM) currently procures a number of bus services by competitive tender, and current contracts expire on 31 January 2014. Some of these are urban and are expected to be re-let in their current form. However, RBWM wishes to consider whether it is value for money to re-let the rural services in their current form, or whether alternative models such as Dial-a-Ride or community buses may be more appropriate.
The bus services under consideration in the review are Courtney Buses:
4 (Maidenhead – Paley Street – The Walthams – Maidenhead); 4C (Binfield – The Walthams – Maidenhead); 239 (Maidenhead – Hurley – Henley); M1 (Maidenhead – Bisham – Marlow); and Hurley shopper bus (Maidenhead – Hurley).
Route 1 (Ascot, Sunningdale, Cheapside and Windsor) operated by White Bus under contract to RBWM is also under consideration since a large part of its catchment is rural.
Atkins were commissioned to carry out a consultation with bus users and non-bus users to aid with the decision making process. This report sets out the research methodology and presents the consultation analysis.
Following on from this introduction:
Chapter 2 shows the origin and destinations of bus survey passengers; Chapter 3 analyses the on-bus survey analysis; Chapter 4 discusses the online survey; Chapter 5 presents the results of a survey conducted in Peascod Street, Windsor, of relevance to White Bus route 1 (Ascot, Sunningdale, Cheapside and Windsor); Chapter 6 presents a summary; Chapter 7 summarises available information on costs and revenues; and Chapter 8 presents conclusions and options for development.
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2. Origins and Destination Analysis
The boarding and alighting stops of survey respondents were recorded and allocated to zones for an origin- destination matrix. The distinction has been made in these Origin-Destination matrices between passenger journeys that can and cannot be made on other services. Primarily these are (for route 239) east of St Marks Hospital in Maidenhead; and (for routes 4 and 4C) the sections of route paralleling route 7 between Woodlands Park and Maidenhead town centre.
Where bus services were surveyed more than once, the total responses have been factored to present an ‘average’ daily passenger load over the Saturday or weekdays in question.
Table 1 presents a summary of the recorded (or factored) trips and the number of these, by route, that could not be completed by an alternative bus service. Whilst these passenger numbers are too small to draw meaningful percentage comparisons, the proportions have been included for as a useful ‘rough’ comparison.
These show that the majority of passengers on Routes 239 and M1 are not able to undertake the trips by any other bus service. However, a number of passengers on 4C were undertaking a journey that could also be made on another service.
Table 1 Summary trips
Weekday (daily) Saturday O-D trips % of trips O-D trips % of trips O-D trips with no with no O-D trips with no with no recorded alternative alternative recorded alternative alternative Route service service service service 239 49 44 90% 13 12 92% 4 12 8 67% 8 7 88% 4C 37 20 54% M1 18 17 97%
Hurley 4 4 100% Shopper
Tables 2 to 8 present the origin and destination of passenger trips. Numbers in bold are those where the journey could be made by an alternative service.
On route 239, passengers are most likely to be boarding or alighting in Maidenhead. On route 4C the most common boarding and alighting points are Cox Green, Woodlands Park and Desborough School. Trips on route 4 were relatively evenly spread around several boarding and alighting points (Frascati Way, Waltham St Lawrence and Maidenhead Rail Station). Nearly all passenger trips on M1 started or ended in Maidenhead.
Appendix A presents the raw data, by route and day of the week, for all passenger trips recorded on the services during the survey period.
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Table 2 Origin and Destination Matrix for Route 239 (daily weekday trips)
East of West of Trips with St Burchett St Knowl Maidenhead, Remenham St no Henley Hurley Mark's Total s Green Mark's Hill Frascati Way Hill Mark's alternative Hospital Hospital Hospital service Burchetts Green 2 1 1 4 4 East of St Mark's Hospital 2 1 1 1 1 1 1 4 12 9 Henley 1 1 2 1 5 5 Hurley 8 8 8 Knowl Hill 2 2 1 5 5 Boarding Littlewick Green 1 1 1 Maidenhead, Frascati Way 1 1 4 6 6 Remenham Hill 1 1 1 St Mark's Hospital 1 1 2 0 West of St Mark's Hospital 2 2 1 5 5 Total 4 8 2 2 2 18 2 1 10 49 44
Table 3 Origin and Destination Matrix for Route 239 (Saturday)
West of St Trips with no Maidenhead, Remenham Henley Hurley Knowl Hill Mark's Total alternative Frascati Way Hill Hospital service East of St Mark's Hospital 1 1 1 1 1 5 4 Hurley 2 1 1 4 4 Knowl Hill 2 2 2 Boarding Maidenhead, Frascati Way 1 1 1 West of St Mark's Hospital 1 1 1 Total 1 1 1 5 1 4 13 12
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Table 4 Origin and Destination Matrix for Route 4C (daily weekday trips)
Trips with Waltham North Cox Desborough Maidenhead Maidenhead Popes- White Woodlands no Binfield St of Total Green School Rail Frascati Way wood Waltham Park alternative Lawrence A308M service Binfield 0 0 0 1 1 1 Cox Green 0 2 3 4 1 0 0 3 0 3 15 7 Shurlock Row 1 1 1 Waltham St 7 7 7 Lawrence Boarding Woodlands Park 2 5 0 2 9 0 Maidenhead, 1 1 1 0 0 3 3 Frascati Way Desborough 1 0 0 1 0 School Total 11 7 3 7 2 1 1 4 0 3 37 19
It will be noted that around half of all passengers on route 4C have the alternative of commercial route 7. A word of caution on this is that route 4C currently provides an integral part of the peak service on route 7, with departures from Sawyers Crescent every 15 minutes between 08:00 and 09:00, and the 08:15 departure being the 4C. The bus itself then works onto route 7 on its arrival in Maidenhead. On balance we are of the view that the service between Woodlands Park and Maidenhead could be provided entirely by commercial route 7.
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Table 5 Origin and Destination Matrix for Route 4 (daily weekday trips)
Trips with no North of Maidenhead, Waltham St White Bray Wick Total alternative A308M Frascati Way Lawrence Waltham service
Maidenhead Rail Station 1 1 2 1 Maidenhead, Frascati Way 3 3 3 Paley Street 1 1 1 Shurlock Row 1 1 1 Boarding Waltham St Lawrence 1 1 2 2 North of A308M 1 1 0 Woodlands Park 2 2 0 Total 1 2 5 3 1 12 8
Table 6 Origin and Destination Matrix for Route 4 (Saturday)
Maidenhead, Trips with no North of A308M Waltham St Lawrence Total Frascati Way alternative service
Shurlock Row 5 5 5 Waltham St 1 1 1 Lawrence Boarding White Waltham 1 1 1 Woodlands Park 1 1 0 Grand Total 1 2 5 8 7
The five passengers recorded travelling between Shurlock Row and Waltham St Lawrence were making use of the bus as part of a walking tour.
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Table 7 Origin and Destination Matrix for Route M1 (daily weekday trips)
Trips with no Maidenhead, Cookham Hurley Marlow Total alternative Frascati Way Dean service
Maidenhead, Frascati Way 2 4 4 10 10 Marlow 3 3 3 Cookham Dean 4 4 4 Boarding Hurley 1 1 1 Maidenhead 1 1 0 Total 2 8 4 4 18 17
Table 8 Origin and Destination Matrix for Hurley Shopper (daily weekday trips)
Trips with no Burchetts Hurley Total alternative Green service
Maidenhead, Frascati Way 1 3 4 4 Boarding Total 1 3 4 4
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3. Bus Users Consultation
3.1. Methodology
3.1.1. Survey
To fully understand the implication of any changes to these routes it is necessary to understand the number, type and frequency of trips made using these services. Thus, to capture such information, on-board surveys were undertaken with bus users.
The survey provided to bus users gathered the following information:
Journey origin (stop and town location); Journey destination (stop and town location); Journey purpose at time of interview; Time of journey undertaken at time of interview; Journey frequency; Alternative transport options for the journey being made at the time of interview; Reason for using the service; Suggestions for alternative routes and timings of buses in the area; and Demographic information – i.e. age, gender, ethnicity, disability.
3.1.2. Approach The consultation was undertaken on each of the routes covering the full range of services within the timetable. Each user boarding the services listed above was approached and given a short self completion questionnaire. Where services had a very low level of use, and/or users could not fill out the questionnaire themselves, this was completed in an interview style instead of self-completion. Patrons boarding and alighting stops were also noted – regardless of whether users completed a questionnaire. Thus, all passenger trips were recorded on each service.
The research was undertaken between 11th and 18th March, on the services shown in Table 9. Due to a surveyor missing a few buses on Monday 11th March, the planned surveys were instead carried out on Monday 18th March.
A copy of the survey can be found in Appendix A.
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Table 9 Services surveyed
Date Service Start time Route 4C 07:53 Binfield - Maidenhead M1 09:25 Bisham - Maidenhead M1 10:10 Maidenhead - Marlow th Monday 11 March; M1 10:45 Marlow - Maidenhead Thursday 14th March; Monday 18th March M1 12:00 Maidenhead - Marlow M1 13:10 Marlow - Maidenhead M1 14:00 Maidenhead - Bisham 4C 15:25 Maidenhead - Binfield 239 07:25 Hurley - Maidenhead 4 08:02 Maidenhead - Maidenhead 239 09:00 Maidenhead - Henley 239 09:50 Henley - Maidenhead Wednesday 13th March 4 10:40 Maidenhead - Maidenhead Hurley Shopper Bus 12:40 Maidenhead - Hurley 4C 16:10 Binfield - Maidenhead 4C 17:35 Maidenhead - Binfield 239 11:30 Maidenhead - Henley 239 12:20 Henley - Maidenhead 4 13:10 Maidenhead - Maidenhead Wednesday 13th 239 14:00 Maidenhead - Henley March 239 15:00 Henley - Maidenhead 239 16:30 Maidenhead - Hurley 239 17:05 Hurley - Maidenhead 239 18:35 Maidenhead - Hurley 239 07:25 Hurley - Maidenhead 4 08:02 Maidenhead - Maidenhead 239 09:00 Maidenhead - Henley Saturday 16th March 239 09:50 Henley - Maidenhead 4 10:40 Maidenhead - Maidenhead 239 11:30 Maidenhead - Henley 239 12:20 Henley - Maidenhead 4 13:10 Maidenhead - Maidenhead 239 14:00 Maidenhead - Henley 239 15:00 Henley - Maidenhead Saturday 16th March 4 15:47 Maidenhead - Maidenhead 239 16:30 Maidenhead - Hurley 239 17:05 Hurley - Maidenhead 239 18:50 Maidenhead - Hurley
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3.2. Analysis
3.2.1. Survey response In total, 176 passenger trips were recorded on the services. Of these, 45 were made by passengers under 16 years of age, and thus not surveyed (although the boarding and alighting stops were noted). If passengers had already filled out a questionnaire on a previous trip, their responses were not asked for again – although as per the under-16s, their origin and destination stops were still recorded.
Table 10 shows the breakdown of survey responses received. Of the 176 passenger trips recorded on the services, 81 surveys were available for analysis.
Table 10 On-board survey response
Responses Completed surveys 81 Return passengers 35 Children 45 Refused 15 Total 176
3.2.2. Service utilisation Table 11 below shows the passenger counts taken on board each service during the survey period. Where relevant a weekday and weekend average are presented. Passenger numbers are generally low – the busiest service is the 4C at 07:53, carrying 22 passengers (most of these are school children). Where services ran on Saturdays, usage was low – with many services having no passengers.
Note that whilst M1 only shows six passengers as a high, this is the maximum that the current vehicle can carry. The users of the M1 are generally regular passengers and rely on the service for social interaction and shopping in Maidenhead.
Table 11 Passenger counts
Passengers Service Start time Destination Survey Date Weekday Weekend Count average average Wed 13th March 5 08:02 Maidenhead 5 3 Sat 16th March 3 Wed 13th March 6 10:40 Maidenhead 6 0 4 Sat 16th March 0 Wed 13th March 1 13:10 Maidenhead 1 5 Sat 16th March 5 15:47 Maidenhead Sat 16th March 0 0
239 Wed 13th March 7 07:25 Maidenhead 7 0 Sat 16th March 0 Wed 13th March 3 09:00 Henley 3 0 Sat 16th March 0 Wed 13th March 12 09:50 Maidenhead 12 2 Sat 16th March 2
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Wed 13th March 7 11:30 Henley 7 1 Sat 16th March 1 Wed 13th March 4 12:20 Maidenhead 4 4 Sat 16th March 4 Wed 13th March 4 14:00 Henley 4 3 Sat 16th March 3 Wed 13th March 5 15:00 Maidenhead 5 1 Sat 16th March 1 Wed 13th March 2 16:30 Hurley 2 2 Sat 16th March 2 Wed 13th March 2 17:05 Maidenhead 2 0 Sat 16th March 0 Wed 13th March 3 18:35 Hurley 3 0 Sat 16th March 0
07:53 Maidenhead Mon 11th March 22 22 Wed 13th March 7 15:15 Binfield Thurs 14th March 6 9 Mon 18th March 14 4C Thurs 14th March 5 16:00 Maidenhead 4 Mon 18th March 3 Thurs 14th March 2 17:38 Finchampstead 2 Mon 18th March 2
Hurley 12:40 Hurley Wed 13th March 4 4 Shopper
Thurs 14th March 6 09:20 Maidenhead 6 Mon 11th March 5 10:00 Marlow Thurs 14th March 3 3 Mon 11th March 0 10:45 Maidenhead 0 Thurs 14th March 0 M1 Thurs 14th March 6 12:00 Marlow 6 Mon 11th March 5 13:00 Maidenhead Thurs 14th March 3 3 Thurs 14th March 0 14:00 Hurley 1 Mon 18th March 1
3.2.3. Home locations Sixty-four respondents provided their home postcode. Figure 1 shows these, mapped by the service the respondents were surveyed on. A note of caution needs to be expressed in interpreting this map. This is because residents of rural areas appeared less willing to give home postcodes, and the postcode areas are larger. For example, two dots are shown in Hurley, but of these, three are in SL6 5LY (Hurley village) and two are in SL6 5NN (Hurley caravan park) – so a total of five users.
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Figure 1 Respondents home location by bus route
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3.2.4. Distance to origin bus stop and destination The questions asking how far respondents travelled to boarding bus stops and destinations once alighting were not answered by all respondents. Out of total of 55 respondents, 25 passengers walked under 100m to get to their boarding stop.
Table 12 Distance to boarding stop
Service Under 100m 101 - 400m 401m - 1km 1 - 2km Total 4 3 1 8 12 239 18 10 5 1 34 4C 3 3 2 8 M1 1 1 Total 25 14 13 3 55
When asked to state the distance travelled after alighting the bus, many respondents noted there was no set distance as they were going for a walk around Maidenhead/Marlow to ‘the shops’. Others (17 respondents) noted a short journey of under 100m, and 7 had a journey of over 1km.
Table 13 Distance travelled to destination after alighting bus
Inter- Service Under 100m 101 - 400m 401m - 1km 1 - 2km 2km+ ‘Shops’ Total change 4 1 6 4 11 239 13 4 5 2 3 1 9 37 4C 3 2 2 2 9 M1 4 4 Total 17 6 11 4 3 1 19 61
3.2.5. Mode to/from bus stop In line with the short distances travelled to the stops, the majority of respondents walked (90%) to the boarding stop.
Table 14 Mode of travel to boarding bus stop
Responses N % Walk 73 90.1% Bus 5 6.2% Rail 2 2.5% Car 1 1.2% Total 81 100.0%
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The majority of respondents (94%) also walked from the alighting bus stop to their destination.
Table 15 Mode of travel from alighting bus stop to destination
Responses N % Walk 76 93.8% Rail 2 2.5% Bus 2 2.5% Other 1 1.2% Grand Total 81 100.0%
3.2.6. Journey characteristics
3.2.6.1. Journey type Just under 60% of respondents were undertaking a return journey on the bus.
Table 16 Journey type
Responses N % Return - inbound 11 13.8% Return - outbound 36 45.0% Single 33 41.3% Total 80 100.0%
3.2.6.2. Ticket type A large proportion of respondents were travelling on a concessionary pass (56%). Only a small minority of respondents were using a daily or weekly ticket (5%), with the remainder travelling on a single or return ticket.
Table 17 Ticket type
Responses N % Concessionary 44 55.7% Single 21 26.6% Return 9 11.4% Weekly ticket 3 3.8% Day ticket 1 1.3% Warrant card 1 1.3% Total 79 100.0%
3.2.6.3. Frequency of travel Due to the small sample sizes when the frequency of travel is broken down by age group, the proportions should be taken with some caution. However, these do indicate that 16-24 and 25-64 year olds are more likely to use the bus daily compared with over 65s. Over 65 year olds were mostly likely to be using the bus service 2-3 times a week (65%) with very few travelling less than weekly.
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Table 18 Frequency of travel
16-24 25-64 65 and over Total N % N % N % N % Daily 6 54.5% 8 25.0% 3 8.8% 17 22.1% 2-3 times a week 3 27.3% 10 31.3% 22 64.7% 35 45.5% Weekly - 0.0% 4 12.5% 4 11.8% 8 10.4% 2-3 times a month 1 9.1% 2 6.3% 3 8.8% 6 7.8% Once a month - 0.0% 1 3.1% - 0.0% 1 1.3% Less than once a month - 0.0% - 0.0% 1 2.9% 1 1.3% Once a year - 0.0% 5 15.6% - 0.0% 5 6.5% Other - 0.0% 1 3.1% - 0.0% 1 1.3% First time 1 9.1% 1 3.1% 1 2.9% 3 3.9% Total 11 100.0% 32 100.0% 34 100.0% 77 100.0%
3.2.7. Reason for travelling The most popular reason overall for travelling was for education (41% of recorded trips), shopping (25%), followed by leisure/social (24%). Commuting trips were low on these services. Responses from each of the surveyed buses showed different main reasons for use:
4C is predominately used by school children on education trips; 239 is most popular with respondents travelling for shopping; and M1 and 4 are generally used by respondents travelling for leisure/social reasons or shopping.
Table 19 Reason for journey
4 239 4C M1 Total N % N % N % N % N % Education 1 6.3% 5 11.1% 45 80.4% 0.0% 51 40.5% Shopping 6 37.5% 21 46.7% 1 1.8% 4 44.4% 32 25.4% Leisure/social 6 37.5% 6 13.3% 2 3.6% 5 55.6% 19 15.1% Work business 2 12.5% 8 17.8% 4 7.1% 0.0% 14 11.1% Commuting 1 6.3% 4 8.9% 1 1.8% 0.0% 6 4.8% Healthcare 0.0% 1 2.2% 2 3.6% 0.0% 3 2.4% Family 0.0% 0.0% 1 1.8% 0.0% 1 0.8% Grand Total 16 100.0% 45 100.0% 56 100.0% 9 100.0% 126 100.0%
3.2.8. Reasons for choosing the bus service For 44% of respondents, the surveyed bus service was their only option to undertake the journey. Respondents rated the reliability of the bus – with 38% noting this as a reason for using it.
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Table 20 Reasons for using the bus service
Responses Respondents N % % It's my only option 35 29.4% 44.3% Reliability 30 25.2% 38.0% Cost - it's cheaper 16 13.4% 20.3% I like using the bus 12 10.1% 15.2% I have a concessionary pass 11 9.2% 13.9% Comfort 5 4.2% 6.3% It's direct to my destination 5 4.2% 6.3% Convenience 4 3.4% 5.1% Bike broken 1 0.8% 1.3% Responses 119 100.0% - Respondents 79 - -
3.2.9. Alternative modes of travel available Of those respondents who did have another mode of travel available to them for the journey, the vast majority of these could walk. A quarter of respondents also stated they would be able to get a taxi, although some highlighted the extra cost involved with this. Car availability was reported at a very low level.
Table 21 Alternative modes available for journey
Responses Respondents N % % Walk 41 60.3% 93.2% Taxi 11 16.2% 25.0% Car 6 8.8% 13.6% Other bus service 4 5.9% 9.1% Train 3 4.4% 6.8% Cycle 3 4.4% 6.8% Responses 68 100.0% - Respondents 44 - -
3.2.10. Other areas of coverage Respondents were asked if there were any other areas/routes they’d like the bus service to cover. The most popular response was Reading (Table 22). These requests came from residents of Knowl Hill, Burchett’s Green, Waltham St Lawrence and Maidenhead. Route 127 currently provides a service (Saturdays only) between Maidenhead, Knowl Hill and Reading.
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Table 22 Other requested areas of coverage
Responses Reading 10 Marlow 3 Frogmill Spinney 3 Twyford 2 High Wycombe 2 Wootton Way 1 Waltham St Lawrence to Bracknell 2 Henley 1 Top of Honey Lane, Hurley 1 Total 25
3.2.11. Other times of coverage Respondents were asked if there were any other times they’d like current services to run at. The table below shows a summary of these responses, with the route/area if relevant.
Respondents were mostly likely to request an increased frequency of services, with the 239 particularly noted for an increase. Other requests include later running services and more buses in peak hours.
Table 23 Requests for services at other times
General request Specific routes/areas Responses 239 8 Henley 2 4C 1 Increased frequency Cox Green 1 White Waltham 1 Windsor 1 239 4 Marlow 3 Henley 2 Later service Hurley Caravan Park 2 M1 1 General 1 239 1 Earlier service 4 1 M1 1 239 1 Sunday service Altwood 1 More buses in peak hours 4 Hurley shopper to run daily 1 Change to 07.15 from Maidenhead (239) 1 Other 2pm bus to Waltham St Lawrence (4) 1 Maidenhead to Hurley ~12/1pm 1 Saturday service (M1) 1
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3.2.12. Disability A significant proportion of bus users responding to the survey had a disability or mobility impairment that affected the way they travelled. This has implications both for vehicle design and bus stop access. Routes 4, 4C and 239 are operated by low floor buses and route M1 is operated by a 7-seat people mover. Anecdotal evidence from passengers, and a site visit, on the M1 suggest that this vehicle is less suitable for the needs of the elderly travellers. Many of these users have mobility impairments, but the seats are fixed so close together on this vehicle that getting into, and out of, the seats is a real challenge.
Table 24 Disability
Responses N % No 59 77.6% Yes 17 22.4% Total 76 100.0%
3.2.13. Gender There were slightly more females than males surveyed on the services.
Table 25 Gender
Responses N % Female 58 55.8% Male 46 44.2% Total 104 100.0%
3.2.14. Age Under 16s (34%) and those aged 65 and over (31%) make up the bulk of the services users.
Table 26 Age of respondents
Responses N % Under 16 45 33.6% 16-24 12 9.0% 25-64 35 26.1% 65 and over 42 31.3% Total 134 100.0%
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4. Online Survey
In addition to undertaking research with bus users of rural services, it was also desired to understand why non-users do not make use of bus services in these rural areas. For cost-efficiency, an online survey was proposed with residents across the area to identify the restrictions to / reasons for not using local bus services and suggestions for additional services.
Posters and leaflets were developed (Appendix B) and were dropped off at locations used by members of the public (e.g. pubs, schools, cafes) or pinned up on notice boards in rural areas around Maidenhead including:
Cookham Dean (Parish notice board, Women’s Institute, village hall, pubs); Bisham (pubs, sports centre); Hurley (pubs, village hall); Shurlock Row (Parish notice board); Waltham St Lawrence (Parish notice board, pub); Burchett’s Green (pub, infant school); Knowle Hill (Castle Royal gym); Woodlands Park (village hall); White Waltham (primary school, cricket club, nursery school, pub); and Paley Street (pubs).
However, despite this promotion, the online survey only received seven respondents. A short summary of these is presented below.
4.1. Online summary
4.1.1. Respondents journeys Bus use from the respondents varied between daily and less than once a month. Of the three who travelled for commuting, all three used the bus. Four used the bus for shopping, leisure/social purposes and healthcare.
Respondents were asked their reasons for not travelling by bus for various journey purposes. Respondents stated that there was no suitable bus route for the following journey purposes:
Table 27 No suitable routes available for journey purpose
Respondents Healthcare 4 Leisure/social 4 Shopping 3 Commuting 2 Education 1 Work business 1
No respondents stated they did not use the bus because of accessibility issues or because they didn’t have information on bus routes. Respondents did however note that buses did not suit their timings for leisure/social (3 respondents), healthcare (2) and shopping (2).
When asked what would encourage respondents to use buses for more journeys, four requested more frequent services and more direct bus routes. Buses running at different times were also requested.
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Table 28 Encouragement to use bus services more often
Respondents
More frequent services 4 More direct bus routes 4 Buses running at different times (earlier / later / different days) 3 More easily available information on bus routes and timings 1 Improved information at bus stops 1 Wifi on board buses 1 Improved safety and security at stops 1
Comments added to this question were:
“One service passes near our home 2/3 times a day to Maidenhead only” (White Waltham) and “our local bus is only every hour which is very inconvenient not to mention cold hanging around waiting for it in the winter. No direct buses to Wexham Park hospital” (Cookham).
The most popular place to get information on public transport was on public transport operator websites (4 respondents), followed by a timetable leaflet (3), council website (2), printed bus timetables at stops (1) and Maidenhead Library (1).
Two respondents stated suggestions for new services:
“White Waltham/Waltham St Lawrence to Twyford would provide access both to Twyford healthcare and shops and also to services to Reading.”
“A bus service running from Cookham Rise to Wexham Park Hospital every half hour, direct service few stops, during the week days. Later buses from Maidenhead to Cookham.”
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5. Route 1 Ascot – Windsor Survey Analysis
Of the 171 valid responses to the Peascod Street bus stop survey (March 2013), 28 respondents were using the White Bus Route 1 service. This section presents the data for these respondents.
5.1. Home location Figure 1 shows the home location of respondents – showing a spread around Bracknell, Ascot and Sunninghill. The red dot in the image indicated five respondents who stated their postcode only as ‘SL5’ and thus a centre point of this general postcode area has been plotted.
Figure 2 Home locations of respondent
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5.2. Responses
The majority of White Bus 1 respondents were travelling on a concessionary pass (Table 29) and used the bus 2-3 times a week (20 respondents, Table 30).
Table 29 Ticket type
Respondents Concessionary Pass 23 Return 4 Single 1 Total 28
Table 30 Frequency of travel
Respondents Weekly 7 2-3 times a week 20 Once a month 1 Grand Total 28
The majority of respondents were travelling for shopping, with only two on work business and one respondent travelling for education (Table 31).
Table 31 Reason for travel
Respondents Shopping 23 Work business 2 Leisure/social 2 Education 1 Grand Total 28
Respondents were asked to give reasons why they used the bus service (Table 32). Whilst percentages should be treated with caution, over half of respondents used the service because they had a concessionary pass. One fifth of responses noted that the bus service was their only option.
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Table 32 Reasons for using the bus
Responses Respondents N % % I have a concessionary pass 16 37.2% 57.1% It's my only option 9 20.9% 32.1% I like using the bus 6 14.0% 21.4% Reliability 5 11.6% 17.9% Comfort 3 7.0% 10.7% Cost 3 7.0% 10.7% It's direct 1 2.3% 3.6% Responses 43 100.0% Respondents 28
When asked whether any other modes of travel were available for their journey, over half of respondents stated this was their only option (note more respondents stated this than in the previous question about reasons for using the bus). However, nearly 40% reported that they had a car available.
Table 33 Other modes available for journey
Responses I have no alternative 16 Car 11 Taxi 1 Train 1 Responses 29
Additional areas that respondents would like covering by the bus services were: Camberley, Kings Road, Vale Road and Woking. When asked if there were any times they would like covering, respondents noted an increased frequency and later services as key issues.
Table 34 Additional bus times requested
Responses Increased frequency (Route 1) 7 Later services (Route 1) 2 Sunday service (Route 1) 1 Total 10
Less than a quarter of respondents wished to see a higher frequency.
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Five out of the 27 respondents to the question stated they had a disability or mobility impairment that affected the way they travelled (Table 35); and the majority of respondents were over 65 (Table 36).
Table 35 Disability
Respondents No 22 Yes 5 Total 27
Table 36 Age
Respondents 16 to 24 1 25 to 64 6 65 and over 21 Total 28
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6. Summary of Survey Results
6.1. Routes 4 / 4C / 239 / M1 The surveys showed a low usage of the buses under review, but many travellers noted the importance of the services, and these provide the only form of public transport to a number of villages. Route 4C is used mostly by school children and was the busiest service surveyed. Low passenger numbers are observed on Saturdays, although some comments in the open response question requested more services on weekends.
The majority of passengers walked to/from stops and, in general, users travelled short distances to get to the stop, and once alighting from the stop. Of the passengers surveyed, 56% were travelling on a concessionary pass, with only 5% using a weekly or monthly pass.
Respondents were predominantly regular service users with 77% using the bus at least weekly and 22% a daily user. Aside from the 4C where trips were most frequently for education, the other services were most often used for leisure, social or shopping reasons. A significant proportion of respondents (44%) stated that the bus service was their only option for the journey and car availability was cited in only 14% of responses. So whilst services are poorly patronised, service users are likely to travel frequently and to have little or no choice of mode.
Some respondents noted that they would like the bus service to cover Reading. Marlow was also requested by three respondents – perhaps highlighting the lack of awareness of the M1 service.
Of the 41 comments in regards to additional service cover, 14 respondents requested an increased frequency, with the 239 being the most commonly requested frequency increase. Thirteen respondents requested a later service – including Marlow, Henley and Hurley Caravan Park.
6.2. Route 1 The surveys do not include origin/destination information but do provide valuable insight into the patterns and profile of existing use. The typical user of the White Bus network is likely to be a concessionary passholder travelling for shopping or leisure purposes and frequency of use is reported to be lower than that for the Maidenhead network. Despite the low frequency, there is a 40% chance that they will have a car available for their journey, much higher than that reported by the Maidenhead network users.
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7. Costs and Revenues
7.1. Costs The contract to operate the rural services 4, 4C and 239 (except route M1) was let as one block with Maidenhead town routes 5, 6 and 8, so there is no clarity on what the cost to RBWM is of operating these services.
However, we estimate an operating cost of the route 4 / 4C / 239 ‘group’ of services at around £150,000 per annum. This is based on our industry knowledge, and assumes one vehicle. As noted earlier, the route 4C vehicle interworks with commercial route 7 and this costing assumes that all costs other than fuel, tyres and driver time incurred by route 4C are covered by route 7.
The contract cost for route M1 is around £12,500 per annum. This is consistent with our estimate of marginal costs (driver time, fuel and tyres) on this service of around £10,000. It may be noted that the vehicle which operates on route M1 until recently also operated a school contract for RBWM. It no longer does so, and if the M1 were required to bear all the costs associated with the vehicle required to operate it, its annual operating cost would increase to around £40,000.
7.2. Revenue Annual passenger journeys on the 4 / 4C / 239 group are estimated at around 20,000. Revenue to the operator associated with these journeys is estimated at around £34,000. This excludes scholars entitled to school travel, since RBWM’s conditions of contract require these to be conveyed at nil cost on supported services.
Route M1 operates at ‘gross’ cost and has in any case any rarely attracted any cash fare revenue. According to operator returns, it carries around 600 passengers per year and if current concessionary travel were to be reimbursed, it would be likely to attract revenue of up to around £1,000.
7.3. Net Costs We therefore estimate the potential cost (should these services be re-tendered in their current form) of: Operating cost £150,000 + £10,000 to £40,000 = £160,000 to £190,000; Revenue £34,000 + £1,000 = £35,000; Net cost to RBWM: £125,000 to £155,000.
This suggests a subsidy cost per passenger of around £6 - £7 per passenger.
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8. Conclusions
8.1. Maidenhead Rural Network RBWM contains a number of rural settlements which may be characterised as having: Small populations; Low population density; High levels of affluence and car ownership; and hence Low demand for public transport.
Current services are for the most part shaped around the mobility needs of older people. Even where they do provide peak period services suitable for work or education journeys, this work has shown that they do not attract much use. The Maidenhead rural network accounts for only around 1% of total bus passengers in RBWM, but around an estimated 20% of the current supported services budget (excluding Park and Ride).
It is inevitable therefore that if RBWM continues to provide a public transport service to these settlements, it will incur a significant cost in doing so. In resource terms, the provision of services is highly efficient, with routes 4 and 239 being operated by one vehicle utilised continuously on routes 4 and 239 between around 07:00 and 19:00.
RBWM has three options: Maintain the current services; Maintain the current services but trim services at times of particularly low demand, notably on Saturdays; and Restructure the services along demand-responsive lines.
8.1.1. Demand Responsive Transport Demand responsive transport (DRT) presents some disadvantages to users – notably, that they need to pre- book. Because the service is bookable, a person booking (particularly if they are booking near to their time of intended travel) may find that they are unable to travel at precisely the time they wish to. In the context of RBWM (indeed, generally) it is unlikely to be cheaper to operate, because in addition to the vehicle operating cost there is a need to resource the ability to take bookings for travel.
DRT should not be confused with the dial-a-ride service provided by People 2 Places. P2P’s current operation is a ‘chair-to-chair’ service, with drivers trained to assist passengers. The operating speed of this type of service inevitably is very low. A DRT would operate from bus stop to bus stop, enabling much faster journeys but clearly requiring passengers to walk from home to bus stop as they do for a fixed route bus service.
Where DRT is likely to offer advantages over fixed route bus services is in its ability to: Serve a wider area with a given level of resource; enabling more journey opportunities to be provided for a given unit of time; Provide greater flexibility in meeting the specific needs of individual users; and Adapt to suit the travel needs of individual users.
There are a number of businesses and educational establishments in the rural areas of RBWM – notably Berkshire Agricultural College – to which access by public transport is very limited. A flexibly routed DRT service may provide improved opportunities to younger people to access employment and education than are offered by current fixed route bus services, while maintaining daytime services valued by older people. DRT may also assist in enabling passengers to undertake journeys for health purposes.
Restructuring would also address the issue of route M1, which is clearly valued by its small clientele but which is operated by an unsuitable vehicle. Bringing Honey Lane, Bisham and Cookham Rise into the sphere of operation of a DRT service would enable this issue to be addressed, while potentially enabling a wider range of travel options to residents.
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It is recommended that RBWM undertakes an immediate evaluation comparing the costs and potential benefits in terms of rural mobility of:
Maintaining the current services; Maintaining the current services but trimming services at times of particularly low demand, notably on Saturdays; and Restructuring the services along demand-responsive lines.
8.2. Route 1 Ascot – Windsor Route 1 has a similar user profile and also operates at a significant subsidy cost to RBWM – around £125,000 for around 55,000 passengers a year, so around £2.25 per passenger compared to around £6 - £7 per passenger for the Maidenhead network. Individual journeys on the route carry significant numbers of passengers. Users interviewed at stops in Windsor town centre were likely to travel less frequently than the Maidenhead rural network users but are more likely to have a car available for their journey.
The service runs to a low frequency and it is a matter of regret that two substantial urban areas cannot between them provide enough business to enable the service to run on a regular and commercial basis. We understand that an hourly service was trialled some years ago but that the costs were unsustainable.
In the circumstances we propose that the service is substantially left as it is, but that opportunities are explored to reduce some of the intervals between services, notably that between 13:45 and 16:15 on Mondays to Fridays departing Windsor.
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Appendix A. Route Timetables
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A.1.
A.2. Routes 4 and 4C
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A.3. Routes 239 and M1
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A.4. Route 1
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Appendix B. Origin and Destinations
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Survey day Route Origin – Destination Mon Wed Thur Sat Total Maidenhead Rail - Bray Wick 1 1 Maidenhead Rail - White Waltham 1 1 Maidenhead, Frascati Way - Waltham St Lawrence 3 3 Paley Street - Maidenhead, Frascati Way 1 1 Shurlock Row - Maidenhead, Frascati Way 1 1 Shurlock Row - Waltham St Lawrence 5 5 4 Waltham St Lawrence - East of St Mark's Hospital 1 1 Waltham St Lawrence - Maidenhead, Frascati Way 1 1 2 West of St Mark's Hospital - East of St Mark's Hospital 1 1 White Waltham - East of St Mark's Hospital 1 1 Woodlands Park - Maidenhead, Frascati Way 2 1 3 Total 0 12 0 8 20
239 Burchetts Green - East of St Mark's Hospital 2 2 Burchetts Green - Maidenhead, Frascati Way 1 1 Burchetts Green - West of St Mark's Hospital 1 1 East of St Mark's Hospital - Burchetts Green 2 2 East of St Mark's Hospital - East of St Mark's Hospital 1 1 East of St Mark's Hospital - Henley 1 1 East of St Mark's Hospital - Hurley 1 1 2 East of St Mark's Hospital - Knowl Hill 1 1 2 East of St Mark's Hospital - Maidenhead, Frascati Way 1 1 2 East of St Mark's Hospital - Remenham Hill 1 1 East of St Mark's Hospital - St Mark's Hospital 1 1 East of St Mark's Hospital - West of St Mark's Hospital 4 1 5 Henley - Burchetts Green 1 1 Henley - Hurley 1 1 Henley - Maidenhead, Frascati Way 2 2 Henley - Remenham Hill 1 1 Hurley - Maidenhead, Frascati Way 8 2 10 Hurley - Remenham Hill 1 1 Hurley - West of St Mark's Hospital 1 1 Knowl Hill - East of St Mark's Hospital 2 2 Knowl Hill - Maidenhead, Frascati Way 2 2 4 Knowl Hill - West of St Mark's Hospital 1 1 Littlewick Green - Maidenhead, Frascati Way 1 1 Maidenhead, Frascati Way - Burchetts Green 1 1 Maidenhead, Frascati Way - Knowl Hill 1 1 Maidenhead, Frascati Way - West of St Mark's Hospital 4 1 5 Remenham Hill - Maidenhead, Frascati Way 1 1
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St Mark's Hospital - East of St Mark's Hospital 1 1 St Mark's Hospital - Maidenhead, Frascati Way 1 1 West of St Mark's Hospital - East of St Mark's Hospital 2 2 West of St Mark's Hospital - Henley 2 2 West of St Mark's Hospital - Maidenhead, Frascati Way 1 1 West of St Mark's Hospital - West of St Mark's Hospital 1 1 Total 0 49 0 13 62
Binfield - Maidenhead, Frascati Way 1 1 Cox Green - Binfield 3 1 4 Cox Green - Desborough School 2 2 Cox Green - Maidenhead Rail 2 2 4 Cox Green - Maidenhead, Frascati Way 3 3 6 Cox Green - Waltham St Lawrence 5 2 2 9 Cox Green - Woodlands Park 4 4 8 Desborough School - Cox Green 2 2 Desborough School - Waltham St Lawrence 1 1 Desborough School - Woodlands Park 1 1 4C Maidenhead, Frascati Way - Binfield 1 1 Maidenhead, Frascati Way - Popeswood 1 1 2 Maidenhead, Frascati Way - Waltham St Lawrence 1 1 Maidenhead, Frascati Way - West of St Mark's Hospital 1 1 Maidenhead, Frascati Way - White Waltham 1 1 Shurlock Row - Cox Green 1 1 Waltham St Lawrence - Cox Green 7 7 Woodlands Park - Cox Green 2 2 Woodlands Park - Desborough School 5 5 Woodlands Park - Maidenhead, Frascati Way 2 2 Total 41 7 13 0 61
Maidenhead, Frascati Way - Burchetts Green 1 1 Hurley Maidenhead, Frascati Way - Hurley 3 3 Shopper Total 0 4 0 0 4
Cookham Dean - Maidenhead, Frascati Way 3 4 7 Hurley - Maidenhead, Frascati Way 1 1 2 Maidenhead, Frascati Way - Cookham Dean 4 4 8 Maidenhead, Frascati Way - Hurley 2 1 3 M1 Maidenhead, Frascati Way - Marlow 4 4 Marlow - Maidenhead, Frascati Way 3 3 West of St Mark's Hospital - Maidenhead, Frascati Way 1 1 Total 10 0 18 0 28
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Table 29 Alighting and boarding passengers by service
Start Route Destination Day Boarding passengers Alighting passengers time Paley Street x1 East of St Mark's Hospital x2 Shurlock Row x1 Maidenhead, Frascati Way x3 Wed Waltham St Lawrence x1 West of St Mark's Hospital x1 08:02 Maidenhead Woodlands Park x1 Waltham St Lawrence x1 East of St Mark's Hospital x1 Sat White Waltham x1 Maidenhead, Frascati Way x2 4 Woodlands Park x1 Maidenhead Rail x2 Bray Wick x1 Maidenhead, Frascati Way x2 Maidenhead, Frascati Way x2 10:40 Maidenhead Wed Waltham St Lawrence x1 Waltham St Lawrence x2 Woodlands Park x1 White Waltham x1 Wed Maidenhead, Frascati Way x1 Waltham St Lawrence x1 13:10 Maidenhead Sat Shurlock Row x5 Waltham St Lawrence x5
239 Burchetts Green x1 East of St Mark's Hospital x5 Knowl Hill x2 Maidenhead, Frascati Way x1 07:25 Maidenhead Wed St Mark's Hospital x2 West of St Mark's Hospital x1 West of St Mark's Hospital x2 East of St Mark's Hospital x1 Henley x2 09:00 Henley Wed West of St Mark's Hospital x2 Knowl Hill x1 Burchetts Green x1 Maidenhead, Frascati Way x12 Hurley x7 Wed Knowl Hill x2 09:50 Maidenhead Remenham Hill x1 West of St Mark's Hospital x1 East of St Mark's Hospital x1 Maidenhead, Frascati Way x1 Sat Hurley x1 Remenham Hill x1 East of St Mark's Hospital x5 Burchetts Green x1 Wed Maidenhead, Frascati Way x2 East of St Mark's Hospital x1 11:30 Henley West of St Mark's Hospital x5 Sat East of St Mark's Hospital x1 West of St Mark's Hospital x1 East of St Mark's Hospital x1 Burchetts Green x1 Henley x1 Maidenhead, Frascati Way x3 Wed Hurley x1 12:20 Maidenhead Littlewick Green x1 Hurley x3 Maidenhead, Frascati Way x3 Sat Knowl Hill x1 West of St Mark's Hospital x1 14:00 Henley East of St Mark's Hospital x3 Hurley x1 Wed Maidenhead, Frascati Way x1 Remenham Hill x1 West of St Mark's Hospital x2
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East of St Mark's Hospital x3 Henley x1 Sat Hurley x1 Knowl Hill x1 Burchetts Green x1 Hurley x1 Henley x4 Maidenhead, Frascati Way x2 Wed 15:00 Maidenhead Remenham Hill x1 West of St Mark's Hospital x1 Sat Knowl Hill x1 Maidenhead, Frascati Way x1 Maidenhead, Frascati Way x2 Burchetts Green x1 Wed Knowl Hill x1 16:30 Hurley Maidenhead, Frascati Way x1 West of St Mark's Hospital x2 Sat West of St Mark's Hospital x1 Burchetts Green x1 East of St Mark's Hospital x2 17:05 Maidenhead Wed Knowl Hill x1 East of St Mark's Hospital x2 Burchetts Green x1 18:35 Hurley Wed Maidenhead, Frascati Way x1 St Mark's Hospital x1 West of St Mark's Hospital x1
Binfield x1 Cox Green x10 Cox Green x4 Desborough School x7 07:53 Maidenhead Mon Shurlock Row x1 Maidenhead Rail x1 Waltham St Lawrence x7 Maidenhead, Frascati Way x4 Woodlands Park x9 Cox Green x12 Binfield x3 Desborough School x2 Cox Green x2 Mon Waltham St Lawrence x5 Woodlands Park x4 Cox Green x7 Binfield x1 15:15 Binfield Wed Waltham St Lawrence x2 4C Woodlands Park x4
Cox Green x2 Waltham St Lawrence x4 Thurs Desborough School x2 West of St Mark's Hospital x1 Maidenhead, Frascati Way x2 Woodlands Park x1 Cox Green x3 Maidenhead Rail x1 Mon Maidenhead, Frascati Way x2 16:00 Maidenhead Cox Green x5 Maidenhead Rail x2 Thurs Maidenhead, Frascati Way x3 Maidenhead, Frascati Way x2 Popeswood x1 Mon 17:38 Finchampstead White Waltham x1 Thurs Maidenhead, Frascati Way x2 Binfield x1 Popeswood x1
Hurley Maidenhead, Frascati Way x4 Burchetts Green x1 12:40 Hurley Wed Shopper Hurley x3
M1 09:20 Maidenhead Mon Cookham Dean x3 Maidenhead, Frascati Way x4
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Hurley x1 Cookham Dean x4 Maidenhead, Frascati Way x6 Thurs Hurley x1 West of St Mark's Hospital x1 10:00 Marlow Thurs Maidenhead, Frascati Way x3 Marlow x3 Maidenhead, Frascati Way x5 Cookham Dean x4 Mon Hurley x1 12:00 Marlow Maidenhead, Frascati Way x6 Cookham Dean x4 Thurs Hurley x1 Marlow x1 13:00 Maidenhead Thurs Marlow x3 Maidenhead, Frascati Way x3 14:00 Hurley Mon Maidenhead, Frascati Way x1 Hurley x1
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Appendix C. On-board survey
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The Royal Borough of Windsor and Maidenhead Bus Survey – January 2013
Royal Borough of Windsor and Maidenhead Council is undertaking a review of bus services across the borough to ensure the services best serve local needs. Please could you complete this survey to provide us with information on your current journey aboard this bus. When you have completed the survey, please hand it to the representative on board. Thank you for taking the time to assist us.
1. Approximately how far did you travel to get to the bus stop where you boarded this bus? (Select measurement as appropriate)
______metres / kilometres
2. How did you get to the bus stop where you boarded this bus? (Please select all that apply)
Walk 1 Cycle 2
Bus 3 Car – drive/share/lift 4
Rail 5 Other ______6
3. What time did you board this bus today?
______
4. Approximately how far will you travel to get from your alighting bus stop to your journey destination? (Select measurement as appropriate) ______metres / kilometres
5. How will you get from your alighting bus stop to your journey destination? (Please select all that apply)
Walk 1 Cycle 2
Bus 3 Car – drive/share/lift 4
Rail 5 Other ______6
6. Is the journey you are currently making on the bus a single journey or part of a return bus trip? (Please select one option)
Single trip 1 Return bus trip – outbound 2
Return bus trip– inbound (e.g. home from work) 3
7. And what type of ticket are you using to travel today? (Please select one option)
Single 1 Return 2
Scholars pass 3 Concessionary pass 4
Day ticket 5Weekly ticket 6
8. How often do you use this bus? (Select all that apply)
Daily 1 2-3 times a week 2
Weekly 3 2-3 times a month 4
Once a month 5 Less than once a month 6
Other ______7
9. What is your main reason for travelling today? (Please select one option)
Commuting 1 Education 2
Healthcare 3 Leisure / Social 4
Work business 5 Shopping 6
Other______7
Please turn over
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10. Why do you choose to use this bus service? (Please select all that apply)
Reliability 1 Cost - its cheaper than other transport options 2
Comfort 3 Frequency of services 4
I like using the bus 5 I have a concessionary pass for free travel 6
Its my only option 7Its direct to my destination 8
Other______9
11. Could you make today’s journey by any of the following methods of transport? (Please select all that apply)
Walk 1 Cycle 2
Taxi 3 Car – drive/share/lift 4
Other bus service. Route no/s:______5
Other (please specify) 6
I have no alternative transport option for this journey 7
12. Are there any other areas you would like bus services to run/cover in the area? If so, please state where in the space below: ______
13. Are there any other times you would like bus services to run to suit your needs? If so, please state the time and service in the space below: ______
14. Do you have any disabilities or mobility impairments that affect the way you travel? (Please select one option)
No 1 Yes 2 Prefer not to answer 3
15. What is your home postcode? (This will only be used to analyse user catchments and for no other purpose.)
Postcode ______
16. Are you currently travelling on board the bus with any babies or small children? (Please select all that apply)
No 1 Yes: baby/toddler (under 2 years) 2
Yes: small children (2-5 year olds) 3Yes: 5-15 year olds 4
17. Please select which of the following categories you fall within: (Please select one option) Male Female
Under 16 1 1
16-24 2 2
25-64 3 3
65 and over 44
Prefer not to answer 55
18. Please select which of the following ethnic groups you fall within (Census 2001 groupings): (Please select one option)
White 1 Asian or Asian British 2
Mixed 3 Black or Black British 4
Chinese or other ethnic group 5 Prefer not to answer 6
Thank you for completing our survey. Please hand it to the surveyor when you leave the bus.
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The personal information that you provide on this form will be handled by Atkins on behalf of RBWM Council in accordance with the Data Protection Act 1998. Atkins or the council will not pass on your details to any third party unless you give us permission or the council is legally obliged to do so.
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Appendix D. Online consultation leaflet
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Matt Gamble Atkins 286 Euston Road London NW1 3AT
[email protected] 020 7121 2632
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