Housing Advice Guide

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How to Contact your Local Housing Advice Service in Southampton, Hampshire, Isle of Wight and Portsmouth

 For advice about housing issues you can contact the housing advice service for your local Council.

 All Councils offer a free housing advice service.

 You can get advice on many different housing issues for example; homelessness prevention, finding accommodation or problems with your landlord.

 The council will advise and inform you about your choices and what support is available.

 You can visit, write to, email or telephone your local housing advice service.

 The contact details for each housing advice service are on page 2, 3 and 4 of this guide.

 If you want to visit your Council Housing Advice Service in person, you should telephone or email the Council or check on their website to find out when you can visit.

 If you are unable to leave home you can ask if a housing officer can visit you.

How to get the best advice:

 Explain carefully what housing issue you need advice about.

 Provide any documentation that the Council asks to see such as proof of your identity and address and other documents relating to your housing issue.

 Tell them if you have a diagnosis of autism, as this may support your housing priority.

1 Other places to find housing advice and information:

 Citizens Advice Bureau: Tel: 08444 772232, www.citizensadvice.org.uk

 Housing and Support Alliance: Tel: 0845 456 1497, www.housingandsupport.org.uk

 Shelter: www.shelter.org.uk

 Local Autism Directory: www.autismhampshire.org.uk/local-autism-directory/directory/

Contact details for all local council housing advice services in Hampshire Please remember, if you want to visit your Council Housing Advice Service in person you should check first to find out what times they are open.

Basingstoke and Dean Borough Council Visit: Civic Offices, London Road, Basingstoke, Hampshire, RG21 4AH Write to: Housing and Benefits Business Unit, Civic Offices, London Road, Basingstoke, RG21 4AH Telephone: 01256 844844, Email: [email protected] Web page: www.basingstoke.gov.uk/browse/housing/housing-advice/HousingServices- Adviceandinformation.htm

East Hampshire District Council Visit or write to: East Hampshire District Council, Penns Place, Petersfield, Hampshire GU31 4EX Telephone: 01730 234345, Email: [email protected] Web page: www.easthants.gov.uk/home.nsf/AtoZListing/Homelessness? OpenDocument&name=Homelessness

Eastleigh Borough Council Visit: Housing Services, Civic Offices, Leigh Road, Eastleigh, SO50 9YN Write to: Housing Services, Eastleigh House, Upper Market Street, Eastleigh, Hampshire, SO50 9YN Telephone: 02380 688165, Email: [email protected] Web page: www.eastleigh.gov.uk/housing/housing-options/im-going-to-be-homeless.aspx

2 Fareham Borough Council Visit or write to: Fareham Borough Council Housing, Civic Offices, Civic Way, Fareham PO16 7AZ Telephone: 01329 236100, Email: [email protected] Web page: www.fareham.gov.uk/housing/homelessness/intro.aspx

Gosport Borough Council Visit or write to: Housing Options, The Town Hall, High Street, Gosport, PO12 1EB Telephone: 023 9254 5476, Email: [email protected] Web page: www.gosport.gov.uk/sections/your-council/council-services/housing/contact-us/ drop-in-services/housing-options/

Hart District Council Visit or write to: Hart District Council Civic Offices, Harlington Way, Fleet, GU51 4AE Telephone: 01252 774420, Email: [email protected] Web page: www.hart.gov.uk/housing-advice

Havant Borough Council, Housing Service Visit or write to: Havant Borough Council Housing Service, Civic Centre Road, Havant, PO9 2AX Telephone: 023 9244 6379, Email: [email protected] Web page: www.havant.gov.uk/housing/housing-advice

Isle of Wight Council Visit or write to: Isle of Wight Council Housing and Family Support, County Hall, High Street, Newport, Isle of Wight , PO30 1UD Telephone: 01983 823040, Email: [email protected] Web page: www.iwight.com/Residents/Care-and-Support/Housing/Housing-Options-and- Homelessness-Prevention-Advice/Housing-Options-and-Advice

New Forest District Council Visit or write to: New Forest District Council, Housing Needs, Appletree Court, Lyndhurst, SO43 7PA Telephone: 023 8028 5234, Email: [email protected] Web page: www.newforest.gov.uk/index.cfm?articleid=4309

Portsmouth City Council Visit or write to: Portsmouth City Council Housing Options, Civic Offices, Guildhall Square, Portsmouth, PO1 2AX Telephone: 023 9283 4989, Email: [email protected] Web page: www.portsmouth.gov.uk/ext/housing-and-council-tax/housing/housing.aspx

Rushmoor Borough Council, Council Offices Visit or write to: Rushmoor Borough Council, Council Offices, Farnborough Road, Farnborough, Hampshire, GU14 7JU Telephone: 01252 398634, Email: email: [email protected] Web page: www.rushmoor.gov.uk/article/1366/Housing-and-Benefits

3 Southampton City Council Housing Advice Visit: The Gateway (opposite the Guildhall), 1 Guildhall Square, Southampton, SO14 7FP Write to: Housing Advice, Southampton City Council, Ground floor East, Civic Centre, Southampton, SO14 7LR Telephone: 023 8083 3006, Email: [email protected] Web page: www.southampton.gov.uk/living/housing/moneysolutions/housingadvice

Test Valley Borough Council, north of Stockbridge Visit or write to: Test Valley Borough Council (north of Stockbridge), Housing Advice, Beech Hurst, Weyhill Road, Andover, Hampshire, SP10 3AJ Telephone: 01264 368613, Minicom: 01264 368052, Email: [email protected] Web page: www.testvalley.gov.uk/resident/housingandenvironmentalhealth/housing/ housing- advice/housing-advice-amp-options/

Test Valley Borough Council, south of Stockbridge Visit or write to: Test Valley Borough Council (south of Stockbridge) Housing Advice, Former Magistrates’ Court, Church Street, Romsey, Hampshire, SO51 8AQ Telephone: 01794 527700, Minicom: 01264 368052, Email: [email protected] Web page: www.testvalley.gov.uk/resident/housingandenvironmentalhealth/housing /housing-advice/housing-advice-amp-options/

Winchester City Council Housing Service Visit: Customer Service Centre, City Offices, Colebrook Street, Winchester, SO23 9LJ Write to: Housing Service Winchester City Council, City Offices, Colebrook Street, Winchester, SO23 9LJ Telephone: 01962 840 222, Email: _ [email protected] Web page: www.winchester.gov.uk/housing/homelessness/

Autism Hampshire Community Access

Community Resource Centre, 3 Bassett Avenue, Southampton, SO16 7DT Tel: 02380 766162 Email: [email protected]