WELCOME! BENVENUTI!

Guide for International Students ACADEMIC YEAR 2016/2017

University of - Welcome Office - via Verdi, 6 – T r e n t o [email protected]

WELCOME TO THE The University of Trento is different from other universities. It was founded some 50 years ago, on the basis of a scientific and organizational project which was unprecedented in Italian history. Since the very beginning, the University has combined its academic freedom with the deeply felt responsibility to contribute to the local community which hosts and supports it. It has progressively broadened its research and teaching areas to include new disciplines, promoting the pursuit of quality, both in research and in teaching activities. The University has remained small in size, since it has always aimed at training learned men and women capable of thinking critically, rather than simply training professionals. Over just a few decades it has been able to conquer the highest positions in the Italian university rankings, and it is now gearing up, with accuracy and passion, to systematically play a high-level, well-deserved role at European and international levels. Our University considers students as its core interest since it would not exist without them. Accordingly, it engages in making each student a protagonist by granting him/her a central role. The University of Trento aims at attracting the most talented and deserving students in order to provide them with equal opportunities. The surrounding environment is rich in opportunities and resources for students, thus allowing them to develop their skills in a stimulating manner. An international orientation has always featured in the life of the University of Trento, which is proud of its European and international networks of cooperation and relations. The University of Trento belongs to the international research community, with regard to teaching and researching activities, intellectual exchange, and civil debate: this is not a privilege any longer, but a vital need.

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CONTENT

IMPORTANT INFORMATION ...... 4 STAY PERMIT FOR STUDY REASONS – non-EU Citizens ...... 4 CHECK THE STATUS OF THE STAY PERMIT ...... 5 RENEWAL OF THE STAY PERMIT FOR STUDY REASONS...... 5 TRAVELLING ABROAD ...... 6 DECLARATION OF PRESENCE – non-Eu Citizens ...... 7 REGISTRATION WITH THE MUNICIPALITY – EU/EEA and Non Eu Citizens ...... 7 WORKING IN AS A STUDENT ...... 8 CONVERSION OF THE STAY PERMIT FOR STUDY REASON INTO WORK PERMIT ..... 8 PERSONAL IDENTITY NUMBER (TAX CODE) ...... 9 HEALTH CARE ...... 9 ITALIAN HEALTH INSURANCE COVERAGE FOR NON-EU STUDENTS ...... 9 PRIVATE HEALTH INSURANCE ...... 10 HEALTH INSURANCE FOR EU/EEA STUDENTS ...... 11 GENERAL PRACTITIONERS FOR EU STUDENTS WITH EHI CARD ...... 11 GENERAL DOCTORS IN TRENTO AND ...... 13 DENTISTS SPEAKING ENGLISH IN TRENTO ...... 16 ECONOMIC EVALUATION by OPERA UNIVERSITARIA ...... 17 MASTER’S COURSES IN ENGLISH ...... 17 ERASMUS MUNDUS AND ITPAR STUDENTS/STAFF ...... 17 GENERAL PRACTICAL INFORMATION ...... 19 RAILWAY ...... 18 BUS TRANSPORT ...... 18 BANK AND CASH ...... 20 MOBILE PHONE SERVICES AND INTERNET ...... 19 COST OF LIVING ...... 21 HOUSING ALTERNATIVES ...... 22 WELCOME OFFICE ACTIVITIES ...... 23 WELCOME NEWS ...... 23 WELCOME OFFICE MAILING LIST ...... 23 INSTITUTIONAL GREETINGS AND WELCOME DRINK FOR NEW STUDENTS ...... 22 VISITS AND GUIDED EXCURSIONS ...... 24 ITALIAN CONVERSATION SESSIONS ...... 24 TUTORING SERVICE ...... 23 ITALY FOR BEGINNERS - SEMINARS ON THE ITALIAN CULTURE ...... 23 OPERA UNIVERSITARIA SERVICES ...... 25 ACCOMMODATION ...... 23 STUDENT CARD ...... 25 UNIVERSITY CANTEENS ...... 26 RENT A BIKE WITH OPERA UNIVERSITARIA ...... 25 INTERCULTURAL MEDIATION SERVICE ...... 27 PSYCHOLOGICAL CONSULTANCY ...... 27 SUPPORT FOR DISABLED STUDENTS ...... 27 UNIVERSITY SERVICES ...... 25 ENROLMENT IN THE UNIVERSITY ...... 25 HOW TO ACTIVATE YOUR @UNITN.IT ACCOUNT ...... 26

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UNIVERSITY LIBRARIES ...... 27 CENTRE FOR LANGUAGES ...... 28 ONLINE SERVICES FOR TEACHING ACTIVITIES (ESSE3) ...... 28 UNI.SPORT ...... 30 ESN ...... 30 LIVING IN ITALY ...... 31 TRENTO ...... 31 CLIMATE ...... 31 BANK HOLIDAYS 2016/2017 ...... 31 DAYLIGHT SAVING ...... 33 ELECTRICITY IN ITALY ...... 31 USEFUL CONTACTS ...... 32 MAP OF TRENTO ...... 35 MAP OF ROVERETO ...... 37

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IMPORTANT INFORMATION

We suggest making a copy of the stay permit it (back and front) and save this copy somewhere safe in your personal files. Please do that with all relevant documents such as you passport, your tax code, the health insurance payment receipt and activation statement, etc.

STAY PERMIT FOR STUDY REASONS – non-EU Citizens

Students from a country outside the EU/EEA who stay in Italy for more than 90 days are required to have a stay permit (permesso di soggiorno). The authority responsible for issuing stay permits is the Immigration Office (in Italian Questura).

FIRST APPLICATION FOR THE STAY PERMIT FOR STUDY REASONS

Students from outside the EU/EEA must apply for a stay permit within 8 working days from their arrival in the Schengen Area, by submitting the following documents at the Post Office (for this procedure you will be supported by the Welcome office):  form 1 filled in with capital letters and in a black pen (also form 2 in case you do work beside studying) - with a revenue stamp of 16 euros (in Italian ‘marca da bollo’ - you can buy it at the newsstand);  copy of the stamped/written pages of your passport (NOT the blank ones);  copy of the invitation letter or other document stamped by the Italian Embassy/Consulate in your Country declaring your visit purpose and according to which your visa was issued, or copy of your enrolment certificate to the University of Trento or similar declarations;  copy of the health insurance policy (or payment receipt), valid in Italy for the entire period of your stay. If you stay longer than one year you can pay in advance the enrolment in the National Health System for the following calendar year;  receipt of the postal bulletin of 30.46;  copy of your housing contract.

APPOINTMENT AT THE IMMIGRATION OFFICE FOR THE FIRST APPLICATION

The appointment with the Immigration Office (Questura) is COMPULSORY. Before going to the Questura make a copy of all the documents listed below and make sure you hand in only photocopies and no original documents. At the appointment you will be fingerprinted and asked to submit the following documents:  your passport (original only);  the appointment letter (received at the Post Office) and the postal receipts (received at the Post Office);  4 passport-sized photographs with white background;  updated original (and copy) of all documents you put in the envelope, that is to say: if you are a matriculated student, the enrolment certificate or, in other cases, a declaration that you are attending a course/carrying out some research, and the specified duration;  health insurance (or payment receipt);  proof of adequate economic means for the entire duration of your stay (copy) i.e. 500.00 euros/month for at least 6 months, alternatively: a) copy of the Opera Universitaria declaration about scholarship eligibility, b) copy of a bank statement, c) your CUD (income certificate) if you are a student-worker, d) a declaration from a relative stating that they will support throughout your studies with a specific amount of money; e) housing contract (original and copy). 4

If the housing contract is not at your name and you are a guest, beside the contract, you have to submit: - the owner’s consent form (“dichiarazione di assenso del proprietario dell’alloggio per studio”) filled in and signed by your landlord together with his/her identity document; - if available, copy of the housing delivery declaration (“cessione di fabbricato”) filled in and signed by the person whose name is on the contract. The original certificate has to be submitted within 48 hours from the entry of the new tenant in the apartment to the Questura of Trento or Commissariato del Governo in Rovereto (usually done by your landlord).  Your previous Italian stay permit (original and copy): if you ever held one before;  European study stay permit (original and copy): if you hold another European stay permit, you need to submit a copy of it, along with a copy of the visa waiver declaration sent by the Welcome Office before your arrival.

Your application will be rejected if one of the above documents is missing!

In order to get a stay permit with the maximun duration (12 months), make sure all the above documents are also valid for 12 months. The Questura will however decide the duration of your stay permit. Once the stay permit is issued, no change of any kind is possible. In case your stay permit is shorter than your study period, you will have to apply for a renewal.

ASSISTANCE SERVICE DURING THE FIRST APPOINTMENT

The Welcome Office usually provides the assistance of a student collaborator during the Questura appointment. Make sure you check the required paperwork with the Welcome Office before the appointment, and during their opening hours.

CHECK THE STATUS OF THE STAY PERMIT

When your stay permit is ready, go to the Immigration Office (desk 6), with your passport, the postal receipts and the receipt issued by the Questura. If you have written your mobile phone number on the stay permit application, you will also receive a text informing you that your stay permit is ready. However, please keep checking online. Before going to the Questura, check on the Questura's web site: http://questure.poliziadistato.it/stranieri/?mime=1&lang=EN whether your stay permit is ready by entering the number (“numero pratica”) you will find on the receipt given you by the Questura at the appointment.

RENEWAL OF THE STAY PERMIT FOR STUDY REASONS

Renewal application must be posted before the expiry date of your stay permit. In order to always have a valid stay permit, we suggest you apply for the renewal 5 months before the expiry date.

APPLICATION FOR THE RENEWAL OF THE STAY PERMIT FOR STUDY REASONS

The kit is available at the Welcome Office or at the Post office and you have to submit the following documents:  form 1 filled in with capital letters and a black pen - stick a 16 euros duty stamp (marca da bollo) on the top of the first page;  copy of stamped/written pages of your passport (NOT the blank ones);  copy of the enrolment certificate:

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- For undergraduate and master’s students: certifying that you passed at least 1 exam for the 1st renewal and 2 more for each following renewal (printable from ESSE3); - For PhD students: the updated enrolment certificate stating that you are enrolled in the 2nd or 3rd year, or/and that you have been admitted to the final exam or to the 1st year extension. Ask for this certificate from the Doctorate Office. - For other categories of visiting students/staff: please refer to the Welcome Office or to the Department’s Secretariat.  copy of the health insurance (or payment receipt), valid in Italy for the entire duration of the stay permit (you can pay in advance the enrolment in the National Health System for the following calendar year);  proof of adequate economic means for the entire duration of your stay (copy) (i.e. 500.00 euros/month for at least 6 months), alternatively: o copy of the Opera Universitaria declaration about scholarship eligibility, o copy of a bank statement, o your CUD (income certificate) if you are a student-worker, o a declaration from a relative stating that they will support throughout your studies with a specific amount of money.  receipt of the postal bulletin of 30,46 euros;  copy of the old stay permit;  copy of your housing contract. If you are going to spend a study/internship period abroad for more than 6 months (e.g. Erasmus+/Internship), at the time of renewing the stay permit, you have to submit these extra documents (in addition to the usual documents listed above):  a certificate stating that the study period abroad is part of the curriculum of your study course (certificate to be asked to the relevant office);  a copy of the foreign stay permit or declaration of presence that proves your regular stay in the host country.

APPOINTMENT AT THE IMMIGRATION OFFICE FOR THE RENEWAL See the information and the documents listed in the section APPOINTMENT AT THE IMMIGRATION OFFICE FOR THE FIRST APPLICATION. An additional document you have to submit is the copy of your old stay permit.

TRAVELLING ABROAD

WHILE WAITING FOR YOUR FIRST STAY PERMIT Provided that your visa is a MULTY-ENTRY VISA, according to the European Rule n. 265/2010 of 25th March 2010, you can visit other Schengen countries for up to three months in any six-month period within which your visa is valid, even if you have not received the Italian stay permit yet. The passport and the postal receipt of stay permit application must be shown at the airport. These measures only concern the countries that are part of the Schengen Area. Check carefully which countries belong to the Schengen Area, and which do not.

WITH A VALID STAY PERMIT You can go back and forth from your home country and you can circulate within the Schengen Area up to a maximum of 90 days every six months for tourism. Check with the foreign immigration authorities regarding the procedures to be completed. Make sure the border police in Italy put an exit stamp both on your passport and on the postal receipts. Transits in non-Schengen areas are allowed but always check beforehand whether a transit visa is required by the non-Schengen country. Please contact the foreign competent diplomatic representation in Italy. You are not allowed to leave Italy for longer than 6 months except for serious and certified reasons.

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WHILE YOU ARE RENEWING YOUR STAY PERMIT You are allowed to leave and re-enter Italy (also from different borders) without crossing or stopping in other Schengen countries. In order to be allowed to do so, you will have to show: - your passport; - the postal receipts of the renewal application submitted before the expiry date of the permit (the receipts must have been issued for no longer than 6 months); - the expired/going to expire stay permit; - a document provided by the Welcome office with an extract of the Italian regulations on the matter.

DECLARATION OF PRESENCE (non-Eu Citizens)

If you are staying in Italy more than 8 working days but no longer than 90 days, you do not have to apply for an Italian stay permit.

Only if you have got your passport stamped in another Schengen country (not Italy) or you do not have any stamp at all, you have to declare your presence within 8 working days from your entrance in the Schengen Area. If you have got your passport stamped in Italy you do not have declare your presence.

In order to declare your presence you have to submit the following documents:

 your passport (original);

 copy of stamped and written pages of your passport (no blank ones);

 housing contract in your name (or owner's consent declaration if you are hosted by relatives/friends).

Submit these documents PERSONALLY to the Immigration Office of the Questura in Trento, Viale 187 (opening times from Mon. to Wed. 8:30 to 12:30; on Thursdays 8:30-12:30 and also 3:15-5:45; on Fridays 9:00-12:00). If you live in Rovereto, the relevant Authority is the Immigration Office at the Police Station in Via Sighele 1 (opening times from Mon. to Fri. from 8.30 to 12.30, on Thursdays also from 3.15 to 5.30 p.m.). If you are in Italy for WORK reasons, you have to apply for your stay permit through the post office, by filling in all the forms needed.

REGISTRATION WITH THE MUNICIPALITY – EU/EEA

If your study period in Italy is longer than 12 months, you have to register in the “Anagrafe della popolazione residente” at the Local City Hall (), which will imply the change of your permanent address (residenza) from your country to Italy. In order to register with the “Anagrafe della popolazione residente” you need the following documents:

 certificate of enrolment in the University of Trento;  passport or identity card;  a private full-cover health insurance (valid in Italy for at least one year);  proof of adequate economic means during your stay in Trento. Alternatively, you can sign a statement declaring that you have sufficient financial resources; 7

 if you stay in a private accommodation, the housing contract registered in your name * if the contract is not yet registered, you have to submit at least the contract duly signed by you and by the landlord; * if you do not have an official contract, you have to submit a specific form (called “Allegato E”, available at Comune) signed by the landlord;  if you stay in one of Opera Universitaria accommodations, the declaration called “Entrata in convivenza”. Please note that students can receive this declaration from Opera Universitaria only when they achieve the number of credits required to get the benefits for the second year.

NOTE: CLARIFICATION ABOUT "RESIDENZA"

Residence (Italian “Residenza”): the address, in Italy or abroad, where a student has his/her permanent home or principal establishment and pays taxes; every person is compelled to have one and only one residence at a time. Domicile (Italian “Domicilio”): the address of temporary stay. NOTE: for foreign students the request made to the Municipality of Trento for registration in the “Anagrafe dei residenti” demonstrates the change of residenza to Italy. It should be noted that the request for change of residence does not necessarily imply the release of the identity card, nevertheless the possession of an Italian Identity card demonstrates the change of residenza. It is MANDATORY that PhD students communicate to the Doctorate Office the change of their official residence IMMEDIATELY after they have modified it. Failure to notify the change of residence may have serious consequences even if it was not deliberate.

WORKING IN ITALY AS A STUDENT

A stay permit for study purposes allows you to work for a maximum of 1040 hours per year with a contract as an employee full-time or part-time, in Italian "lavoro subordinato". Working contracts defined as "lavoro subordinato" are the following: dipendente, somministrazione, apprendistato, contratto di lavoro ripartito, contratto di lavoro intermittente, lavoro accessorio. Also 150 hour students’ collaborations are possible with this kind of stay permit.

CONVERSION OF THE STAY PERMIT FOR STUDY REASON INTO WORK PERMIT

If you have an Italian degree (laurea, laurea specialistica/magistrale, PhD, Master II level), you can convert your student permit into a "searching for a job" 12 months permit (permesso per "attesa occupazione").

If you have an Italian degree (laurea, laurea specialistica/magistrale, PhD, Master I or II level), and all the requirements are fulfilled, the stay permit for study reasons can be converted into a work permit despite the quotas of the current year. You have 2 months time after the expiry date of the study stay permit to apply for the authorization ("nulla osta") to the conversion. For further details about the conversion from study into a work permit, read the relevant file in the Download section of the webpage http://web.unitn.it/en/incoming/21561/working. Please ask Cinformi for further information. http://www.cinformi.it/

PERSONAL IDENTITY NUMBER (TAX CODE)

Your Italian tax code (codice fiscale) is an identification code made of letters and numbers of your personal data and date of birth issued by the Tax Agency. This is required for several administrative procedures, such as enrolment, bank payments, opening a bank account, buying a mobile sim card etc. Always keep the original

8 paper (the one with the blue stamp) somewhere safe, and only submit copies to the various offices. You will never receive a card but your original codice fiscale is the one you found in the folder at your arrival.

HEALTH CARE

It is very important for you to know all the services and procedures related to your health during your stay in Italy. In particular non-Eu students need to provide proof of a valid health insurance coverage in order to obtain their Italian student permit. You can choose among:  private health insurance (bought in your home country or once in Italy - e.g. EXPAT)  Italian health insurance  health insurance agreement between Italy and your home country (i.e. IB-2 Italy-Brazil)

ITALIAN HEALTH INSURANCE COVERAGE FOR NON-EU STUDENTS

You can enroll in the National Health Service (NHS) at the cost of 149.77 euros/calendar year, valid from until December regardless of the month you pay. This type of insurance is only valid in Italy, not abroad. In order to pay for this kind of insurance, you have to fill in a postal bulletin available at any post office and also at the Welcome Office. If you are enrolled in the National Health Service you benefit from the same services of Italian citizens: you have to choose a general practitioner (family doctor) and the costs for medical examinations, treatments and analyses will be cheaper, because they are partly subsidized by the Italian Government. Hospitalization and surgery will be free of charge.

HOW TO ACTIVATE THE NHS COVERAGE:  pay the postal bulletin of 149.77 euros at any Post Office. Do not forget to specify the year of reference on all three parts of it, if the payment does not refer to the current year;  fill in the application form available both at the Local Health Board or on the Welcome Office website http://web.unitn.it/en/incoming/21566/health-insurance ;  go to the Local Health Board in Trento in (Viale Verona– Block C2) or Rovereto (Via S.Giovanni Bosco), if you live in Rovereto, along with your passport and submit the application form (see how to fill in the document in the download box http://web.unitn.it/en/incoming/21566/health-insurance).  You will be asked to choose your family doctor in Trento or Rovereto and you will be asked to submit: - original of the receipt issued by the Post Office at the moment of the application for the stay permit (or stay permit, if you already have it) or declaration of presence; - original of the receipt of payment of 149.77 euros; - certificate of enrolment at the University of Trento (for matriculated students printable from Esse3; for PhD students available at the Doctorate Office; for other categories, please ask the Welcome Office); - copy of the tax code.

IMPORTANT: the receipt of payment is not enough to prove to the family doctor or Hospital that you are insured. Remeber to activate it because a valid declaration (“Tessera di Assistenza Sanitaria”) issued by the Local Health Board is compulsory in order to receive medical treatment. Since this declaration’s validity is initially given for a short period, make sure to extend it at the Local Health Board as soon as you receive your stay permit. The declaration/“Tessera di assistenza sanitaria” need to be always valid in order to receive medical treatment.

WHAT TO DO IN CASE OF PROBLEMS WITH NATIONAL HEALTH INSURANCE COVERAGE

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Make sure to always have your stay permit and your “Tessera di assistenza sanitaria” with you. For "normal", "general" medical treatments (e.g. flu, prescriptions, a cold, etc.), go to your general practitioner (in Italian "medico di base") and the visit will be free of charge. Home visits are also free of charge.

For specialist treatments (e.g. ultrasound scan, gynaecological, etc.) go to your general practitioner first. You will be given a red prescription form. You should then contact the CUP (Centro Unico Prenotazioni) to book the treatment as follows:  by phone: you can call 848 816 816 from a landline or 0461 379400 from a mobile phone. Operators only speak Italian;  in person at the CUP Desk: - in Trento, Block B at the Local Health Board from Monday to Friday from 08.00 a.m. to 4.00 p.m.; - in Rovereto at the Local Health Board from Monday to Friday from 08.00 a.m. to 1.00 p.m. You will pay the ticket on the day of the visit.

For emergency doctor service (outside the opening time of your general practitioner), you can go to the "guardia medica" for emergency medical treatments:  in the evening from Monday to Friday from 8.00 p.m. until 8.00 a.m. of the following day;  from 8.00 a.m. on Saturdays until 8.00 a.m. of the following Monday.

In case of emergency, one of the emergency doctors may do a home visit. Home visits are free of charge.

“Guardia medica” in Trento “Guardia medica” in Rovereto: via 1 in front of the S:Chiara Hospital C/o Hospital - Corso Verona, 4 Phone number: 0461 904298 Phone number: 0464 433347

In order to call a taxi to take you to the emergency doctor service, call 0461 930002 for Trento, and 0464 421365 or 0464 421555 or 0464 480066 for Rovereto.

For emergencies: if you go directly to the hospital emergency room (“Pronto Soccorso”) you will be asked if you are in pain and, if yes, its severity: depending on the seriousness of your problem you will be given a colour code. Admittance will depend on this order, not on the time of your arrival. If you have a white code (no pain), you may have to wait for a few hours before seeing a doctor. You will be asked to pay a ticket and its amount varies according to the colour code:

CODE SERIOUSNESSS VISIT AT THE WITH PRONTO SPECIALIST VISIT, FURTHER SOCCORSO EXAMINATIONS WHITE Not urgent 25.00 euros 75.00 euros GREEN Quite urgent - 50.00 euros YELLOW Urgent - - RED Priority - -

Ambulance: In case of emergency, accidents or in case you cannot reach the hospital by yourself, you can request an ambulance, by calling the number 118.

PRIVATE HEALTH INSURANCE Please read carefully the information contained in your insurance policy or on its web site to make clear what is covered.

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WHAT TO DO IN CASE OF HEALTH PROBLEMS For "normal", "general" medical treatments (e.g. flu, prescriptions, a cold, etc.): go to a general practitioner (in Italian "medico di base"). You will have to ask for a “VISITA OCCASIONALE” costing 15.00 euros if you go to the doctor and 25.00 euros if you ask the doctor to come to your place. With the invoice issued by the general doctor, you might ask for refund from the Health Board in your home country.

For specialist treatments (gynaecological, dermatologist, etc.): contact the CUP (Centro Unico Prenotazioni) in order to make an appointment with a specialist for a private visit  by phone: you can call 848 816 816 from a landline or 0461 379400 from a mobile phone. Operators do only speak Italian;  in person at the CUP Desk: - in Trento, Block B at the Local Health Board from Monday to Friday from 08.00 a.m. to 4.00 p.m.; - in Rovereto at the Local Health Board from Monday to Friday from 08.00 a.m. to 1.00 p.m.

You will have to pay for the visit (starting from 100/120 euros).

Outside the opening times of the general practitioner, you can go to the "guardia medica" (emergency doctor service) for emergency medical treatments:  in the evening from Monday to Friday from 8.00 p.m. until 8.00 a.m. of the following day;  from 8.00 a.m. on Saturdays until 8.00 a.m. of the following Monday. In case of emergency, one of the emergency doctors may do a home visit.

“Guardia medica” in Trento “Guardia medica” in Rovereto: via Paolo Orsi 1 in front of the S:Chiara Hospital C/o Hospital - Corso Verona, 4 Phone number: 0461 904298 Phone number: 0464 433347

In order to call a taxi to take you to the emergency doctor service, call 0461 930002 for Trento, and 0464 421365 or 0464 421555 or 0464 480066 for Rovereto. In any case, visits are at your expense. You will have to pay the price of a “visita occasionale”. If you are seriously ill and cannot reach the Guardia Medica, one of the emergency doctors can come to your home and treat you.

If you go for emergencies directly to the hospital’s emergency room (“Pronto Soccorso”) you will be asked to pay as follows:

VISIT AT THE WITH SPECIALIST VISIT, FURTHER FURTHER EXAMINATIONS (2nd PRONTO EXAMINATIONS (1st level) level) SOCCORSO 35.00 euros 110.00 euros 215.00 euros

Ambulance: only in case of emergency, accidents or if you cannot reach the Hospital by yourself, you can request an ambulance, by calling the number 118 and the cost is 100 euros.

Erasmus Mundus students are covered by a private health insurance, which differs from programme to programme. Please read carefully the information contained in your insurance or on its web site to make clear what is covered.

HEALTH INSURANCE FOR EU/EEA STUDENTS

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Make sure you come to Trento with your European Health Insurance Card (In Italian called "TEAM Card") or S1 Form (formerly E 106, E 109 and E 121). This is a free card that gives you access to medically necessary, state-provided healthcare during a temporary stay in any of the 28 EU countries,plus Iceland, Lichtenstein, Norway and Switzerland. Cards are issued for free by your national health insurance provider.

If you have a EHI card, you can contact a list of general practitioners in Trento (see the list of general practitioners for EU students with EHI card below) that have subscribed a deal with the University of Trento specifically for students. If you want to book an appointment you have to call the doctor and then ask for a “Visita Ambulatoriale” (or for a “Visita Domiciliare” if you need the doctor to come to your place). Before going to the appointment remember to download, print and fill the form in the download box called “Dichiarazione sostitutiva di certificazione” at the link http://web.unitn.it/en/incoming/21567/health-insurance (instructions for filling the form in English are available at the same webpage). Once you go to the appointment remember to bring with you the form and to give it to the doctor so that he/she knows that you do not have to pay for the visit.

Remember that you are free to choose also other general practitioners (see the list of general practitioners in Trento and Rovereto below) who have not subscribed the deal with UniTN. In this case you have pay 15 euros if you go to the doctor’s, or pay 25 euros if you ask the doctor to come to your place. With the invoice issued by the doctor, you might ask for refund to the Health Board in your home country.

Remember in any case to bring the EHI card with you every time you need some medical treatments.

In case you do not have any European Health Insurance Card, you can buy a private insurance policy (see se the section “Private health insurance”)

For specialist treatments and examinations (e.g. gynaecological visit, X-rays, CT scan, etc) Go to any general doctor and ask for a prescription (red prescription form) including the details of your EHI Card. You should then contact the CUP (Centro Unico Prenotazioni) to book the treatment as follows:  by phone: you can call 848 816 816 from a landline or 0461 379400 from a mobile phone. Operators do only speak Italian;  in person at the CUP Desk: - in Trento, Block B at the Local Health Board from Monday to Friday from 08.00 a.m. to 4.00 p.m.; - in Rovereto at the Local Health Board from Monday to Friday from 08.00 a.m. to 1.00 p.m..

You will pay on the day of the visit. Always take with you the EHI Card and the red prescription form to be entitled to pay the cheapest rate.

If you do not have the red prescription form, you can book a specialist visit or examination anyway, calling the CUP and specifying that this a visit/examination "in libera professione". For this kind of visit you will be charged with the full rate (from 70 euros onwards). When you book the visit, do always ask to CUP how much you will have to pay.

For emergency medical treatments in the evenings, on the weekends or on bank holidays, you can go to the "Guardia Medica" (emergency doctor service) - in the evening from Monday to Friday from 8.00 p.m. until 8.00 a.m. on the following day; - from 8.00 a.m. on Saturdays until 8.00 a.m. on the following Monday.

“Guardia medica” in Trento “Guardia medica” in Rovereto: via Paolo Orsi 1 in front of the S.Chiara Hospital C/o Hospital - Corso Verona, 4 - Telephone: 12

- Phone number: 0461 904298 0464 433347

To call a taxi to take you to the emergency doctor service, call 0461 930002 for Trento, and 0464 421365 or 0464 421555 for Rovereto. If you are seriously ill and cannot reach the Guardia Medica, one of the emergency doctors can come to your home and treat you. In this case, you will have to pay the price of a “visita occasionale”. Ambulance: only in case of emergency, accidents or if you cannot reach the Hospital by yourself, you can request an ambulance, by calling the number 118.

Remember that you are not allowed to enrol in the Italian Health Service.

GENERAL PRACTITIONERS FOR EU STUDENTS WITH EHI CARD

NAME GENDER ADDRESS BUSINESS PHONE LANGUAGE HOURS Caprini Male Via F.lli Mo-Wed-Thu 08.30-12.30 0461/828979 English Giulio Fontana, 36 Tue- Fri 15-19 Monday, Wednesday, TRENTO Thursday morning and Tuesday and Friday afternoon call first to set an appointment Fortunato Female Via Mon-Thu 10-11.30 377/4334843 Spanish Daniela Caneppele, Tue-Fri 17-18.30 Wed 9-10 Andreina 31 Monday, Wednesday, TRENTO Thursday morning and Tuesday and Friday afternoon call first to set an appointment Gasparrini Male Via al Mon-Tue 15.30-18 0461/915191 English Gasparrino Torrione, 1 Wed-Fri 8-11.30 Monday, Tuesday TRENTO afternoon and Thursday and Friday morning call first to set an appointment Grassi Female Via Mon 16.30-19 0461/828204 French Consiglia Caneppele, Tue-Thu 14-15 338/6071941 Wed 17-19 31 Fri 8.30-10.30 TRENTO Monday afternoon and Friday morning call first to set an appointment

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GENERAL PRACTITIONERS IN TRENTO AND ROVERETO

For the updated lists see: http://web.unitn.it/en/incoming/21566/health-insurance. See the list of other available family doctors (green light): http://www.apss.tn.it/public/ddw.aspx?n=47473.

TRENTO

PHONE SPOKEN DOCTOR ADDRESS BUSINESS HOURS GENDER NUMBER LANGUAGES

Monday: 8.00 a.m. – 12.00 a.m. Trento – Tuesday, Wednesday, Thursday Gardolo and Friday: 8.30 a.m. - 12.00 a.m. AMANTE 0461 090659 Via On Tuesdays and Thursdays French male FRANCESCO Soprassasso, please remember that in order to be 1 visited by the doctor you have to call first and make an appointment. Monday and Wednesday: 09.00 - Trento 12.00 a.m. BALDO C.so 3 male 0461391211 Tuesday and Thursday: 3.00 - 5.30 English Novembre, SERGIO p.m. 116 Friday: 09.00 - 12.00 a.m. Monday, Tuesday, Wednesday, Thursday and Friday: 8.30 a.m. – 0461 12.00 a.m. and 3.00 p.m. – 6.30 CALLIARI Trento female 934951/9349 p.m. French Via Volta, 18 ALBERTA 53 Please remember that in order to be visited by the doctor you have to call first and make an appointment. Monday, Wednesday, Thursday: 8.30 a.m.-12.30 a.m. Trento CAPRINI Tuesday, Friday: 3 p.m.-7 p.m. male 0461 828979 Via Fratelli English Please remember that in order to be GIULIO Fontana, 36 visited by the doctor you have to call first and make an appointment. Monday, Wednesday, Thursday and Friday: 8.30 a.m.-12.30 a.m. The first 2 hours are for urgent visits and you don’t need to make an appointment. After 10.30 you have Povo to call and make an appointment in COLORIO Via della male 0461 810558 order to be visited. English Resistenza , PAOLO Wednesday also: 5.30p.m.-7.00 61/B p.m. Tuesday: 8.30 a.m.-11.30 a.m. Please remember that in order to be visited by the doctor you have to call first and make an appointment. Mondays. Tuesdays, Wednesdays and Thursdays: 4.00 p.m.- 6.30 p.m. Trento - Fridays: 4.00 p.m.-7.00 p.m. Gardolo English and Arabic On Tuesdays and Thursdays Via Canova, 6 please remember that in order to be HUSSEIN 349 2806566 visited by the doctor you have to male ZUHDI 0461992510 call first and make an appointment Monday, Wednesday: 8.00 a.m.- Trento - 9.30 a.m. Martignano Thursday: 8.30 a.m.- 9.30 a.m. English and Arabic P.zza Please remember that in order to be Menghin, 5 visited by the doctor you have to call first and make an appointment

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PHONE SPOKEN DOCTOR ADDRESS BUSINESS HOURS GENDER NUMBER LANGUAGES

Monday, Wednesday, Friday: 1.00 p.m. - 3.00 p.m. Tuesday and Thursday: 8.00 a.m. - Trento - 9.00 a.m. KUTILKOVA Gardolo female 347 7681903 On Mondays, Wednesdays and English and Czech Via Aeroporto, HANA Fridays please remember that in 1 order to be visited by the doctor you have to call first and make an appointment. Monday, Wednesday, Friday: 3 p.m.- 5 p.m. MOHTADI Trento Tuesday, Thursday: 10 a.m.-12 male 3319954421 Via Gramsci, a.m. French and Arabic BILAL 40/A Please remember that in order to be visited by the doctor you have to call first and make an appointment Monday: 4.00 p.m. – 7.00 p.m. Tuesday, Wednesday and Trento Thursday: 10.30 a.m. – 12.30 p.m. Via Milano, Friday: 3.00 p.m. – 5.00 p.m. 102 Please remember that in order to be visited by the doctor you have to

BERLOFFA call first and make an appointment. female Tuesday: 9.00 a.m. – 10.00 a.m. GIULIA English Wednesday: 2.00 p.m. – 4.00 p.m Trento - 3496073344 Thursday: 2.30 p.m. – 3.30 p.m. Villazzano Friday: 10.00 a.m. – 11.00 a.m. Via Giordano,

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Monday and Thursday: 9 a.m. -12 a.m. Wednesday: 11.15 a.m. - 1.15 p.m. MOSER Trento Tuesday and Friday : 2 p.m.- 4.30 CHIARA female 3332582715 Via Gramsci, p.m. English (doctor for 40/A Please remember that in order to be children) visited by the doctor you have to call first and make an appointment. Call from 8 a.m. to 10 a.m.

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ROVERETO

PHONE SPOKEN DOCTOR ADDRESS BUSINESS HOURS NUMBER LANGUAGES Monday: 5.00 p.m.-7.00 p.m. BUFFATTO Rovereto Tuesday: 8.30 - 9.30 a.m. 0464 422917 Piazza Achille Wednesday: 2.00 - 4.00 p.m. English GIANPAOLO Leoni, 22 Thursday: 10.30 - 12.00 a.m. Friday: 8.30 - 9.30 a.m. Monday and Friday, 10.30- 12.30 a.m. Tuesday, Wednesday and Thursday: 5.30 -7.30 p.m. CARDILLI Rovereto 346 1292173 Please remember that in order to be visited by French Via Dante, 1 VINCENZO the doctor on the last half of hour on Tuesdays, Wednesdays and Thursdays you have to set an appointment first. Monday, Tuesday, Thursday: 8.00 - 10.30 a.m. Wednesday, Friday: 4.00 - 6.00 p.m. Please remember that in order to be visited by CHIUSOLE Rovereto 0464 423961 the doctor during the last half of hour on Serbian Via Mazzini, 10 PAOLO Mondays, Tuesdays and Thursdays and during the first half of hour on Wednesdays and Fridays you have to set an appointment first. Monday: 10.00 a.m. - 01.00 p.m. Tuesday: 9.00 - 12.00 a.m. MARONATO Rovereto 0464 436955 Wednesday: 3.00 - 7.00 p.m. English Via Dante, 1 GIANNI Thursday: 7.30 - 12.30 p.m. Friday: 9.00 – 12.00 a.m. Monday and Wednesday: 9.00 – 12.00 a.m. Tuesday: 5.00 – 7.00 p.m. ROSA 0464437157 Rovereto Thursday: 3.00 – 6.00 p.m. English 3289252381 Via Bezzi, 20 GIORGIO Friday: 1.00 – 4.00 p.m. Call to set an appointment first (at 0464437157) Monday and Friday: 3.00 -7.00 p.m. VITALE Rovereto 0464 437240 Tuesday, Wednesday and Thursday: 08.30- English Via Dante, 1 ANDREA 12.00 a.m.

DENTISTS SPEAKING ENGLISH IN TRENTO

DOCTOR PHONE NUMBER ADDRESS

Studio odontoiatrico (+39) 0461 234229 Via Belenzani 47 associato dr. Scalet & dr. e-mail: Visintainer [email protected] Studio Associato Tomasi e (+39) 0461.239968 (+39) Via Degli Orti, 15 Bottamedi 0461.268504 (+39) 0461.268505 Dr. Giulio Martinelli (+39) 0461 827236 Via Gian Battista Lampi, 7 e-mail: [email protected] Dental office (+39) 0461 934218 Via , 7 Dr. Massimo Vettori e-mail: [email protected] Studio dentistico Fumarola (+39) 0461 912580 Via dei Muredei, 29 Dr. Martino Fumarola e-mail: [email protected]

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ECONOMIC EVALUATION by OPERA UNIVERSITARIA

MASTER’S COURSES IN ENGLISH

Upon your arrival, hand in to Opera Universitaria staff all the original documents concerning your financial situation, so that they can check them and confirm the maximum scholarship amount/income bracket already indicated by the Welcome Office. Once you have opened an Italian bank account, enter the IBAN code details into a specific online application www.unitn.it/ibanopera.

Please note that Opera Universitaria scholarship will NOT be paid immediately after your arrival. If your economic condition correlates with income bracket 1 the first installment will be paid by the end of December 2016. If your income bracket is 2, 3 or 4 the first installment will be paid by May 2017 only if you achieve 12 credits by 31st March 2017. The second installment will be paid by 5th August and it is subject to earning a certain number of academic credits according to your master’s course. Therefore you will have to take care of all the expenses during the first months of your stay in Trento. Should you have economic difficulties, neither the University of Trento nor Opera Universitaria will be able to help you in any way. In order to apply for benefits for the next academic year 2016/2017, you must have obtained the necessary credits by the deadline set by Opera Universitaria. Please refer to the call for application, usually published in June on Opera Universitaria ‘s website http://www.operauni.tn.it/-/bando-borsa-di-studio-posto-alloggio-esonero-tasse-a-a-2016-2017 (also in English). Students who have not obtained the necessary number of credits by the deadline established by the Opera Universitaria call each year, will not be entitled to renew the benefits and shall pay tuition fees according to their income, and have to return the scholarship they have already obtained. Remember that the amount of the money of your grant is subject to the submission of a valid housing contract of at least 10 months.

ERASMUS MUNDUS AND ITPAR STUDENTS/STAFF

If your scholarship is paid by the University of Trento, this will be transferred to an Italian bank account approximately two weeks after opening it. Upon your arrival the Welcome Office will support you in opening a bank account. For those ITPAR students/staff who have not submitted the form to prevent double taxation, please remember that the money will be available one month and a half later. Therefore you will have to take care of all the expenses during the first weeks of your stay in Trento.

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GENERAL PRACTICAL INFORMATION

RAILWAY http://www.trenitalia.com/ http://www.bahn.com http://www.obb-italia.com/

BUS TRANSPORT You can travel by bus in the urban area of Trento or Rovereto by, buying a single bus ticket or applying for a monthly/yearly bus pass. You can buy the tickets in any newspaper shop(in Italian 'Tabacchi').

TICKETS FOR URBAN AREA OF TRENTO Ticket for 70 minutes: EUR 1.20 Ticket for 120 minutes: EUR 1.50 Daily ticket: EUR 3.00

TICKETS FOR URBAN AREA OF ROVERETO Ticket for 70 minutes: EUR 1.00 Ticket for 180 minutes: EUR 1.40 Daily ticket: EUR 2.50 10-ticket carnet (for 70 minutes: EUR 9.00 10-ticket carnet (for 180 minutes: EUR 12.50

NOTE: Remember to punch the ticket in green colored machine you find on the bus and check whether the machine has printed the date/time of the journey on the ticket.

BUS PASS CARD Below you will find the prices for the Trento urban area.

Student category One-month One-year (EUR) (EUR) Students 26.50 208.00 All PhD students, - 251,00 – 30% = 175,70 Borsisti and Post-docs with contracts You are entitled to a 30% discount on the 1 longer than 7 months year workers pass fee. To get the discount, submit to the bus station the relevant declaration that you can ask to the Doctorate Office or to the relevant administrative office Workers 31.50 251.00

The extra-urban student annual pass is valid from the 1st of September to the 31st of August of the following year regardless of the date of payment. The pass is valid for both the buses and trains, and it also includes the urban pass for the two towns that it connects (eg: an extra-urban student pass from Trento to Rovereto, also includes the urban pass for both Trento and Rovereto). The pass is valid for both buses and trains (e.g. those connecting San Bartolomeo’s student house to Povo and Trento). The cost of the monthly or one-year extra-urban travel cards varies according to the routes chosen. People living in Trento and studying in Rovereto can request an additional pass discount, by presenting an official document certifying their ICEF (declaration of economic conditions, reporting the income level).

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The train to Rovereto leaves only from the Trento station and takes 15 minutes. The bus to Rovereto leaves from the bus station, but stops also in Viale Verona, near the San Bartolomeo student campus, and takes 40 minutes. For further information please visit the trasporti website http://www.ttesercizio.it/.

PROCEDURE FOR THE BUS PASS REQUEST

In order to get your bus-pass badge, at the bus tation you must submit:

 the application form;  a copy of your passport/ID;  a passport-sized photograph.

Once you have submitted your request, the employee will give you a receipt with the date starting from which you can collect your bus pass at the bus station. When it is ready, go to the bus station to collect your new SMART card (4 euros) and pay for the bus pass. You have to buy single tickets until you have the bus pass.

Remember to pass your Smart Card in front of the machine on the bus - and wait until a green light appears - every time you start a new trip.

BANK AND CASH

Italy is one of the 19 EU countries that joined the EMU – the Economic and Monetary Union – which introduced the single currency, the Euro. The current exchange rate is approximately € 0.77 = $1. To find the most up to date exchange rate, click here http://www.xe.com/

Banks in Italy are generally open from Monday to Friday from 8.30 am to 1.30 pm and from 2.30 pm to 4.30 pm. Some banks are also open on Saturday morning until 1.30 pm. Banks are closed on Sundays and national holidays and also on the town’s Patron Saint’s day. Italy accepts all major credit cards. If you need to open a bank account (compulsory for Erasmus Mundus and ITPAR students) you need the following documents:  your passport;  your tax code;  a copy of your visa or invitation letter;  your Italian mobile phone number (if available).

Requirements may vary according to different banks.

MOBILE PHONE SERVICES AND INTERNET

There are several companies on the market that provide mobile phone services such as prepaid cards, mobile phone price plans or pen drive for Internet connection. Please find below the list of Italian mobile phones companies. As information and billing plans continuously change we advise you to check the related websites.

PHONE COMPANY ADDRESS WEBSITE

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Vodafone Via San Pietro, 45 - Corso 3 novembre, 84 www.vodafone.it Wind Via Pozzo, 5 - Via Oss Mazzurana, 81 www.wind.it Tim Piazza Duomo, 35/36 - Via Mazzini 25 www.tim.it Poste Piazzamobile A.Vittoria, 20 www.postemobile.it (C/O Post Office) 3 Via Verdi, 71 – Corso 3 Novembre 68 www.tre.it LYCAMOBILE Piazza S. Maria Maggiore, 27 www.lycamobile.it

COST OF LIVING

A student's average budget will have to include the following general expenses. All amounts, which are only approximate, are expressed in euro from a minimum up to a maximum. Immediate costs to face at your arrival:  stay permit application: about 80 euros + the cost of health insurance;  health insurance: 149.77 euros for the enrolment in the Italian Health System; Opera accommodation deposit to get the key: 400 euros cash;  meals at the University canteens: approximately 270 euros/month (4.70 euros/full meal; 4.20 euros/small meal; 2.90 euros/snack);  bus transport: 1.20 euro for a single ticket (valid up to 70 minutes); monthly bus pass 26.50 euros or 31.50 euros if you are over 29 years old; yearly bus pass from 208 euros, up to 251 euros;  accommodation: price per person/month for accommodation in Opera Universitaria facilities: - 180 euros in a double-bedroom / 220 euros in single room: only for students who have applied for Opera Universitaria benefits and fulfill the economic and merit requirements foreseen in the Call for Applications of the Opera Universitaria (published in June each year at the following link: http://www.operauni.tn.it); - 250 euros in a double-bedroom / 310 euros in a single room: for students within bilateral agreements or special projects and for other students who do not have the requirements foreseen in the Opera Universitaria's Call for Applications, PhD students, interns, etc.; - 305 euros in a double-bedroom / 365 euros in a single room: for post-doc students. - for a place in a double bedroom in a private house: from 250 euros to 350 euros/month + 150 euros/month for the general expenses: water, electricity, heating, etc.; - private market: for a mini flat for 1-2 people: from 500 euros to 800 euros /month plus 150 euros/month for the general utilities: water, electricity, heating, etc.. Please note that if you find the private accommodation through a real estate agent, you will be asked to pay one month rent for the service; besides you will have to give the landlord at least 3 months-rent as a deposit and pay the monthly rent in advance;  food: - For meals in a university cafeteria: approximately € 270/month (€ 4.70/full meal; € 4.20/small meal; € 2.90/snack) - For breakfast in a bar: approximately € 70 euros/month (€ 2.50 for a cup of coffee + croissant) - For one meal in a medium-priced restaurant/pizzeria: € 15 to 30; - The approximate prices of some items are listed below (in euro): Milk: 1.20 / Litre Bread: 4.50 / Kilo Butter: 1.70 / 250 gr. Beef: 9.00 / 19.00 / Kilo Chicken: 8.00 / 10.00 /Kilo Rice: 1.70 / 2.50 / Kilo Pasta: 0.80 / 1.20 /Kilo Mineral water: 0.50 / 0.80 /Litre

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Approximate cost for the first month of stay: 800/1000 euros.

OTHER NEEDS

 For bus transport: 1.20 euro for a single ticket (valid 70 minutes); monthly bus pass 26.50 euros or 31.50 euros if you are over 29 years old, yearly bus pass from 208 euros, up to 251 euros;  For an course with the Centre for Language (CLA): free of charge - up to 100.00 euros/course;  For clothing: shoes 50.00 euros/pair, jeans 40.00-70.00 euros/pair, sweater 40.00 – 60.00 euros;  To buy a mobile phone: 50.00 – 400 euros; monthly and pay-as-you-go plans: 5 euros up to 40 euros (e.g. of Italian providers: WIND, TRE, VODAFONE, TIM, POSTEMOBILE, LYCAMOBILE);  To buy a laptop: 500.00 – 1.000.00 euros;  For a drink in a bar: 3.00 euros for a small beer, 1 euro for a cup of coffee (espresso), 1.50 euro for a croissant;  For a movie ticket: 8.50 euros; for a 10-entrance card: 50.00 – 55.00 euros;  For a museum ticket: 4.00 – 8.00 euros;  For a theatre/concert ticket: 15.00 – 40.00 euros;  For an exercise course in a private gym: 60.00 – 100.00 euros/month;  To buy a skipass during the skiing season: 35.00 – 50.00 euros/day;  For a swimming pool entrance ticket: 4.30 euros for students (up to 25 years) 5.70 euros - 10-entrance card from 36.60 euros for students up to 25 years and 48.50 euros for adults;  To enroll in Unisport and have the right to special prices for gym courses, entrance to swimming-pools and tennis courts, etc.: 20.00 euros/year.

HOUSING ALTERNATIVES

Students ineligible for Opera Universitaria accommodation or interested in getting a PRIVATE ACCOMMODATION should be informed that the University of Trento has joined the international network "HousingAnywhere", an online platform where foreign incoming students who will stay in Trento for a mobility period, may register for free, in order to offer or look for accommodation. The website manages the “house swapping” with other mobility students, facilitating the search for accommodation for short periods and thus enhancing the already active services. Differently from the normal channels where ads are published, to look or offer accommodation, the platform guarantees that students will only deal with other students. The service is completely free and only regards private accommodation (the Students Hall is excluded). For more information,contact local Brand Ambassador Rossella: [email protected]

In order to find a private accommodation you may refer to real estate agencies, browse the internet and read local newspapers for advertisements. Please find below some suggestion:  http://www.unitn.it/en/servizi/1657/housinganywhere  http://www.studenti.it/trento/  http://www.mioaffitto.it/  http://trento.bakeca.it/offro-camera-0  http://www.phosphoro.com/casa/stanza/trento (Phosphoro Office in Trento is in Via Manzoni, 16)  http://www.bazar.it/annunci_online.php (also a newspaper called Bazar Immobiliare)

Furthermore, the message boards of the various halls and-cafeterias of the Departments are usually full of advertisement posted by students and owners.

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WELCOME OFFICE ACTIVITIES

The Welcome office provides international students with a dedicated service which supports them in the necessary administrative procedures related to their arrival and stay in Trento; facilitates the integration of international students in the University and in town; encourages the multi-cultural exchange between international and national students; increases the attractiveness and competitiveness of the University of Trento at international level and enhances incoming international mobility.

WELCOME NEWS

The Welcome office sends an e-mail with updates to all registered students once a month. If you want to receive our monthly Welcome News please subscribe by sending only from your UniTrento address - [email protected] to [email protected], with subject: subscribe [email protected]. If you don't want to receive messages from our mailing list and in order to unsubscribe to our mailing list, please send a blank message to [email protected] writing in the subject line: unsubscribe [email protected]

More information: http://web.unitn.it/en/incoming/21592/welcomenews

WELCOME OFFICE MAILING LIST

Only students who subscribe to our mailing list will receive our Welcome News and other useful information. In order to subscribe, please send a blank message only from your UniTrento address - [email protected] to [email protected], with subject: subscribe [email protected] If you don't want to receive messages from our mailing list and in order to unsubscribe to our mailing list, please send a blank message to [email protected] writing in the subject line: unsubscribe [email protected] Please be aware that if you try to register with another e-mail address (Yahoo, Libero etc.) you will receive an automatic error message and your address can't be added to the list.

INSTITUTIONAL GREETINGS AND WELCOME DRINK FOR NEW STUDENTS

Every year in October the International Cooperation and Mobility Division and University authorities organize a Welcome Drink to welcome international students. More information will be available at: http://web.unitn.it/en/incoming/21588/institutional-welcome

VISITS AND GUIDED EXCURSIONS

The Welcome office regularly organizes guided visits in town and exciting excursions in the surroundings for all Unitn international students! This can be a good chance to become familiar with the region where you are living and to meet other international students. Trip rules and reservations: http://web.unitn.it/en/incoming/21581/visits-and-guided-excursions

ITALIAN CONVERSATION SESSIONS

Italian Conversation Class is an informal meeting organized by the Welcome Office and facilitated by a student collaborator to provide an opportunity to learn a little bit about the Italian language and culture and get to know some other international students. Through fun activities you will improve mainly your speaking skills, which can be very helpful for your stay here in Italy.

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There will be meetings with different topics related to Italian culture and language and the opportunity to participate in only one meeting or in all of them. More information: http://web.unitn.it/en/incoming/21582/italian-conversations

TUTORING SERVICE

The Tutoring Service at University of Trento has been established to provide more comprehensive and personalized assistance to incoming international students with regard to general UniTrento and Trento life. The service provides support during the important phases of pre-arrival, arrival and post-arrival to the University of Trento. Your Welcome Tutor

Ciao e benvenuto in UniTrento! (Hello and welcome to the UniTrento!) My name is Jonathan Bibee and I am your new Welcome Tutor. I am happy to help provide answers to your many questions regarding your exciting new journey to the wonderful city of Trento. In this way I hope to offer information that will make your preparation for and arrival to the University of Trento as smooth and pleasant as possible.

Welcome once again and please don’t hesitate to contact me writing to [email protected] More information: http://web.unitn.it/en/incoming/21586/your-welcome-tutor

ITALY FOR BEGINNERS - SEMINARS ON THE ITALIAN CULTURE

With Claudia Crocco, PhD student in Humanities Claudia will introduce you to some topics such as the geography of Italy, its typical cuisine, cultural and language differences. The seminar is not organized as a frontal lesson, but rather as an interactive way to let you know Italy, its culture and traditions. Do not miss the opportunity to learn how to speak with your hands, as Italian people do, and to discover the truthfulness of the stereotypes of that you know. More information: http://web.unitn.it/en/incoming/21587/next-events

OPERA UNIVERSITARIA SERVICES

The Opera Universitaria is a provincial entity that offers students various services aimed at protecting their right to study and providing them with an accommodation.

ACCOMMODATION

After your arrival you have to sign your housing contract at the Housing Office. Please note that in case of late arrival, you will be asked to pay starting from the previously confirmed date.

ACCOMMODATION DEPOSIT

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You are required to pay a 400 euros deposit in order to enter your room (360 euros refundable at the end of the staying and 40 euros for the check-out expenses). You can pay it before your arrival by credit card, or on your arrival by cash at any local bank with the payment note that will be given to you at Opera Universitaria Desk. The deposit will be reimbursed in the bank account you indicate in the form you have to submit to the Accommodation Office before your departure. If everything is fine in your room, the reimbursement will be completed 60 days after your departure.

EXTENSION/REDUCTION OF ACCOMMODATION CONTRACT

It is possibile upon request by sending an e-mail to [email protected] and to [email protected] at least 30 days before the contract expiration date. (otherwise you will pay a penalty of 250 euros). For the exchange students, the request must first be submitted to the Staff for International Activities and, after the acceptance, to the Welcome Office by email 30 days in advance (in case of a reduced period of stay 30 days in advance before your departure)

ACCOMMODATION CHANGE Should you need to change your accommodation please refer to the Housing Office.

BREAKDOWN In case there is something not working in your accommodation please fill out the form at page http://segnalazioni.operauni.tn.it/logon.aspx?ReturnUrl=/

STUDENT CARD

The student card is free for all students enrolled at the University of Trento. Upon your arrival, you can collect your student card at the Sportello Info Mense of the Opera Universitaria. The student card is needed to eat at the canteens. Academic/administrative staff are not entitle to have the student card. They can use vouchers in order to access the canteens and the cost is at their expenses.

UNIVERSITY CANTEENS

The university restaurants run by the Opera Universitaria in Trento are:  XXIV Maggio (via XXIV Maggio, 13)  Tomaso Gar (via Tomaso Gar, 18)  Mesiano (Department of Civil Engineering; Via Mesiano, 77)  Povo (Science and Technology Department and F. Ferrari Centre; Via Sommarive, 5)

The University restaurants in Rovereto are:  Tandem (via Vannetti, 6)  Le Arti del MART (Corso Bettini, 45)  Gilda (Via Matteo del Ben, 3/b)

A full meal costs 4.90 euros, a small meal costs 4.40 euros and a snack costs 3.10 euros.

OPENING TIMES

 University restaurants are open from Monday to Sunday : lunch: from 11.45 until 14.30 dinner: from 18.45 until 20.30 24

 Bar-cafeteria San Bartolameo - UniBar Mon-Fri: from 7.30 to 14.30 and from 17.00 to 21.00 Sundays: from 12.00 to 14.00

 Bar-cafeteria of Povo at polo Ferrari Mon-Fri: bar service from 8.00 until 18.00

 Bar-cafeteria of Mesiano (from Monday to Friday) from 7.30 until 18.00

The students with food allergies and intolerances can ask the checkout clerks in order to have information about the menus suitable to their needs. For further information check the http://www.operauni.tn.it/servizi/ristorazione

RENT A BIKE WITH OPERA UNIVERSITARIA

If you have been assigned an Opera Universitaria lodging you can borrow a bike free of charge and no deposit is required. In order to apply you need to go with the receipt of the payment of the deposit for your accommodation and ID/Passport to the Housing office. You are responsible for ordinary maintenance of the item (damages, substitution of parts etc..) Should the bike be damaged or stolen you will have to pay 140 euros. If the bike is later found in relative good conditions, the amount will be returned to you (if you have filled out a theft report at the to Questura, Police or any other similar authority).

INTERCULTURAL MEDIATION SERVICE For any problems please contact: [email protected] For more information see: http://www.operauni.tn.it/servizi/persona/mediazione

PSYCHOLOGICAL CONSULTANCY For more information see: http://www.operauni.tn.it/servizi/persona/consulenza-psicologica

SUPPORT FOR DISABLED STUDENTS For more information see: http://www.operauni.tn.it/servizi/persona/disabili

UNIVERSITY SERVICES ENROLMENT IN THE UNIVERSITY

For the enrolment dates please check the Welcome Week/Appointment form in your folder.

Documents to bring with you on the enrolement day:  the RECEIPTS that the Post Office gave you when you sent the stay permit application (for non Eu students only);  your passport (or ID card for European students);  your tax code;

ERASMUS MUNDUS/ITPAR/BILATERAL AGREEMENT 25

 Degree-seeking students (except PhD): you will be enrolled during the enrolment days according to your course (see the Welcome Week).  Others: you will be enrolled by the International Mobility Staff (see your appointment form)

HOW TO ACTIVATE YOUR @UNITN.IT ACCOUNT

This procedure must be done ONLY after your enrolment (not for phd students). You will receive an e-mail with the instructions and then an official UniTrento e-mail will be generated. Please follow the instructions below in order to activate your account. NOTICE THAT YOUR USERNAME MIGHT CHANGE (see step 3):

1) Login at http://www.unitn.it/ >> Myunitn

2) Insert your username and password of your guest account (@guest.unitn.it )

3) As soon as you are logged in, insert your new password in the first box and confirm it in the second box below:

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This is now your official username. Please notice that it may be different from the previous guest username. Please write it down in order to be sure to remember it.

You will receive a message containing the information in order to access your mail as @studenti.unitn.it. If you do not remember your password or ID you can recover them here: https://webapps.unitn.it/Registration/en/Web/RememberPassword

UNIVERSITY LIBRARIES

If you want to apply for the library services, you have to fill in the online form you can find on the web page webapps.unitn.it/ServiziSBA/en/Users/Register If you want to borrow books, after filling out the form, you will have to collect the card from the library. For further information see: web.unitn.it/en/biblioteca

WHERE YOU CAN STUDY

Central Library: Via Verdi, 8 Mon-Sat: 8.00-23.45; Sun: 14.00-20.45

Library at the Humanities Department Mon-Thu: 8.00-21.45; Fri-Sat: 8.00-19.45

Library at the Engeneering Department: Loc. Mesiano, 77 Mon-Thu: 8.00-21.45; Fri: 8.00-19.45

Library at the Science Department: Polo Scientifico e Tecnologico Fabio Ferrari, Via Sommarive 5 Mon-Fri: 8.00-21.45; Sat: 8.00-12.45

Library at the Cognitive Science Department: Corso Bettini, 43 – Rovereto Mon-Fri: 9.00-17.45

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CENTRE FOR LANGUAGES

The CLA (Centro Linguistico di Ateneo) is a central facility at the University of Trento, which offers language courses in English, German, French, Spanish, Chinese, Russian, Portuguese and Italian as a foreign language. The Italian courses for foreign students are programmed from September/October and are organized in three sessions: an intensive one during the month of September, and two extensive ones from October to February and from March to June. At the beginning of all courses you have to pass a placement test.

If you are an exchange student you can participate in one free course for each level. If you signed the ‘Integration Agreement’ at the Immigration office you can attend Italian courses free of charge up to A2b level. Remember to submit a copy of the Integration Agreement at the time of registration. For further information about the language learning possibilities see http://web.unitn.it/en/cla/18110/courses- calendar and for registration procedures see http://web.unitn.it/en/cla or contact the CLA directly.

ONLINE SERVICES FOR TEACHING ACTIVITIES (ESSE3)

Online services for teaching activities (Esse3) offer you a personal web area (area riservata) in which you can autonomously organize the activities connected to your university career and profile, such as: • monitoring your career (libretto - university mark book); • registering to exams; • checking, accepting and, when possible, refusing a mark; • reading the institutional communications sent to you by the University offices; • printing out certificates, for instance, enrollment, degree, fee payment, etc.(only if you are a degree seeking student) • updating your personal data (address, telephone number, etc.); • accessing online academic courses.

All students must update their personal data (adding the telephone number by which they want to be contacted) and also upload the scanned version of the stay permit in their personal web area (area riservata) of the Online services for teaching activities.

Further information about the use of ESSE3 will be provided by the office in charge of students’ enrollment.

UNI.SPORT

University sport events are promoted through the university network of sport services and facilities called UNI.Sport. For the request of the card you have to be enrolled at the university and complete the uni.sport card pre-registration online at http://www4.unitn.it/unisport (please, take note of the code they will send by mail because it is necessary to buy the card at the office).

With the Unisport Card you will have:  free access to University and Opera Universitaria sports facilities  discounts on town sports centres, swimming-pools, skilifts, etc.  access to Uni.Sport Courses: yoga, fitness, basket, volley, climbing...  the possibility to participate in competitions, sports events, etc. For more information see: www.unisport.tn.it

ESN

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Erasmus Student Network (ESN) is an international, non-profit student association. Its mission is to promote student mobility with the basic principle of Students helping Students. ESN Trento was founded in 1994 and it is one of the founders of ESN Italia. There are 30 active members, coming from all over Italy and . In order to participate in ESN activities, you must have the ESN card (the cost is 5 euro). Students can buy it in the ESN office. ESN organizes many different activities for all incoming students:  Welcome Week  Goodbye Party  Tandem Cafè  ESNow  Trips (in Italy and in Europe)  Eurodinner  Tutor/Buddy project

Then you can have discounts in many shops, bar and restaurants not only in Italy but also in Europe! The office is in Via Inama n.5 (c/o Faculty of Economics) and it is open every Monday and Thursday from 18 to 20. For more information see: www.esntrento.it

LIVING IN ITALY

TRENTO Trento is the main town of the province of Trento, which is part of the Trentino Alto region – an autonomous region. Autonomy means independent competencies at the political, legislative, administrative, and fiscal level. The main language groups are Italian (about 63% of the total) and German (33%), with a small minority speaking Ladin (4%). The most important features of the region's economic structure are the strength of tourism and the special system of co-operation between agriculture and industry. Trento has about 113.000 residents. Surrounded by a gorgeous natural enviroment, Trentino offers a wide range of opportunities for excursions and sports. In the centre of Trento everything is within walking distance: libraries, university canteens, laboratories, cultural events venues, etc.

CLIMATE Italy is a country of extremely varied landscapes and consequently experiences a similarly varied climate. Between the north and south there can be a considerable difference in temperature, particularly during the winter. In it could be −2°C and snowing, while at the same time 8°C in and 20°C in . The differences are less extreme in summer.

BANK HOLIDAYS 2016/2017 Italy has twelve days per year that are national holidays. On these days banks and most shops will be closed although in main tourist areas you will still find some things open. Public transportation runs on a Sunday and schedule.

The following days are public holidays in Italy Date English Name Remarks

1 January 's Day

January 6 is the end of Italy's season and the day

6 January when children traditionally get presents or sweets from la

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Befana. In , a procession of hundreds of people in medieval costumes walk to the Vatican, carrying symbolic gifts for the Pope who says a morning mass in Saint Peter's Basilica to commemorate the visit of the Wise Men bearing gifts for Jesus. Read more about nativity processions and pagaents as well as festivals for la Befana in Epiphany. La Pasquetta, or the little , is a national holiday that is celebrated on the day after Easter. On this day Italians

Monday after Easter traditionally head to the countryside for a picnic but if you are in a city you may find concerts or dances. , Festa della Liberazione commemorating the end of WWII in Italy, is a national holiday marked by

25 April Liberation Day ceremonies, historic re-enactments, and celebrations. Most major sites and museums are open and many towns hold fairs, concerts, food festivals, or special events. Labor Day, May 1, the day of the worker, is another Italian national holiday with more festivals, parades, and special

1 May International Workers' Day events. Since it is so close to Liberation Day, many Italians take a vacation from April 25 through May 1. commemorates the birth of the Italian Republic. Most major sties and attractions are open and it is another day when you may find concerts, parades, and other

2 June Republic Day special events. In Rome there usually is a big parade presided over by Italy's president and military bands play music in the gardens of the Quirinale, open to the public. , , is the traditional start of Italy's vacation period so if you are in a city during the second half of August you may find a number of restaurants and shops closed for vacation, chiuso per ferie, although most major sites and 15 August Ferragosto/Assumptionmuseums Day will remain open. Many Italians head to the beach for Ferragosto, so the coast (and coastal roads) are usually very crowded. There are special events, parades, festivals, and fireworks in many places both on August 15 and August 16. Read more about Ferragosto events. All Saint's Day, Ognissanti, is a day honoring all the saints and is normally celebrated with a mass on November 1. On the following day, All Soul's Day (which is not a holiday), Italians place flowers on the tombs of their ancestors so you'll see lots

1 November All Saints' Day of flowers on sale leading up to November 2 and if you visit a cemetary it will be full of flowers. All Saints's Eve, or Halloween, is becoming popular in Italy as well, see Halloween in Italy.

Immaculate Conception, a holiday celebrated on December 8,

8 December Immaculate Conceptionis the start of Italy's winter holiday season. You'll find many Christmas markets starting up on or around December 8.

25 December Christmas Day Christmas Eve and Christmas Day are usually spent with

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family and big meals are prepared. Most churches hold a midnight mass on Christmas Eve and the traditional is often unveiled or completed then. Nativity pageants are often performed during the period from December 24-26. On Christmas Day nearly everything will be closed, including many restaurants, so if you're looking for a restaurant it's advisable to book ahead. December 26, the day following Christmas, is a for Santo Stefano with banks and most shops closed although many museums and tourist sites will be open. Nativity

26 December St. Stephen's Day pageants are often performed during the period from December 24-26.

In addition each city or town celebrates a public holiday on the occasion of the festival of the local patron saint: for example, Trento 26th June (san Vigilio).

DAYLIGHT SAVING 29 Oct 2016 - Ends When local daylight time is about to reach Sunday, 20 October 2016, 03:00:00 clocks are turned backward 1 hour

25 March 2017 - Daylight Saving Time Ends When local daylight time is about to reach Sunday, 26 March 2017, 02:00:00 clocks are turned forward 1 hour

ELECTRICITY IN ITALY Electricity in Italy is 220 volts, 50 cycles alternating current (AC). For comparison, in the United States it is 110 volts, 60 cycles of AC current. If you plan to use your own 110-volt appliances, you will need a voltage converter, unless your appliance is designed to also work with 220 volts of electricity (dual voltage). For example, most laptops and some electric shavers are designed to work both at 110 and 220 volts. Plugging in an appliance that is not designed to run on 220 volts electricity without using a voltage converter will most likely kill it. Voltage converters might not be always easy to find in Italy, and definitely, you don't want to bother with looking for one while you should be sightseeing or relaxing. If you think you will need one, it is a good idea to get it before you leave your country. Regardless of voltage, if your appliance has flat prongs, you will need a plug adapter: Italian sockets are designed to accept round prongs. Do get one before your leave! As a matter of fact, Italian plugs can be of two different sizes. Some socket will take in the plugs with large prongs only, some other will take in the ones with small prongs (more common for small appliances; large prongs are used for demanding appliances such as refrigerators and washing machines). And then there are sockets, like the one pictured on this page, designed to take in any kind of plug.

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USEFUL CONTACTS

WELCOME OFFICE Via Verdi, 6 – ground floor, 38122 Trento Email: [email protected] Opening hours: on Tuesdays and Thursdays 10:00 – 12:00 am

EUROPEAN PROGRAMMES AND INTERNATIONAL MOBILITY SERVICE European Programmes and International Mobility Service International Cooperation and Agreements Department University of Trento Via Verdi, 6 (IV floor)- 38122 Trento (Italy) Ph. 0039 0461 283239 – 3271 – 3235 – 3233 Fax 0039 0461 282916 Email: [email protected]

INTERNATIONAL ACTIVITIES STAFF

SOCIAL SCIENCES AND HUMANITIES AREA International Activities Staff Via Inama 5, 38122 Trento Ph. +39 0461 283817 / 3231 / 3234 Fax +39 046128 2121 Email: [email protected] Opening hours: Monday and Wednesday 10:00 – 12:00 am

SCIENCE AND TECHNOLOGY AREA International Activities Staff Via Sommarive 5 - 38050 Povo Ph. 0461 283237 / 3236 / 3247 / 2587 Fax 0461 281680 Email: [email protected] Opening hours: Monday 13:30 - 15:00 and Wednesday 10:00 - 12:00 am

COGNITIVE SCIENCES AREA International Activities Staff Corso Bettini, 84 – 38068 Rovereto (Tn) Ph. +39 0464 808448 / 808460 Fax +39 0464 808407 Email: [email protected] Opening hours: Monday and Wednesday 10:00 - 12:00 am

PhD Office

SCIENCE & TECHNOLOGY – PHD OFFICE Via Sommarive 14 - 38123 Povo – Trento Ph. +39 0461 282194 - 285332 - 283909 - 281667 Fax +39 0461 281699 [email protected] Office opening hours: Monday, Wednesday, Friday: 10.00-12.00 a.m. 32

HUMANITIES AND COGNITIVE SCIENCES AREA - PHD OFFICE Via Verdi, 26 - 38122 Trento Ph. +39 0461 282188-1753 - -2193 - -1428 - -2377 Fax +39 0461 282191 [email protected] Office opening hours: from Monday to Friday: 10.00-12.00 am; Tuesday: 2.00-4.00 pm

MASTER’S CONTACTS

Study course Email

MEC - Economics [email protected]

MAIN - Innovation Management [email protected]

MIM - International Management [email protected]

Cellular and Molecular Biotechnology masterbio@unitn,.it

Physics [email protected]

Mathematics [email protected]

Mathematics - DL con Tuebingen [email protected]

Cognitive Science [email protected]

Computer Science [email protected]

Telecommunications Engineering [email protected]

EIT ICT Labs (CS e TLC) [email protected]

Materials Science and Engineering [email protected]

Mechatronics Engineering [email protected]

Energy Engineering [email protected]

European and international studies [email protected]

Human-Computer Interaction [email protected]

HOUSING OFFICE AND OPERA UNIVERSITARIA STAFF 33 via Malpensada, 140 – 38123 Trento Opening hours: from Monday to Friday from 9.30 a.m. to 12.00/on Wednesday from 2.00 p.m. to 4.00 p.m.

CLA – CENTRAL LANGUAGE CENTRE via Verdi, 8 - I floor Opening hours: Mon and Fri: 10.00-12.00 / Wed: 10.00-12.00 - 14.00-16.00 [email protected]

CENTRAL LIBRARY via Verdi 8 Opening hours: from Mon-Sat: 8.00-23.45/Sun: 14.00-20.45

UNI.SPORT via Prati 10 Opening hours: from Mon-Fri: 9.30 – noon/Tue: 2 - 4 pm [email protected]

JOB GUIDANCE Via Verdi 6 – II floor [email protected]; [email protected]; [email protected]

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MAP OF TRENTO

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MAP OF ROVERETO

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