INTERNATIONAL THE ALI GROUP MAGAZINE ISSUE 6 | OCTOBER 2017 A SLICE OF THE ACTION PIZZA HUT RESTAURANTS TEAM UP WITH RANCILIO GROUP IN THE UK CULINARY CULTURE FUSING ITALIAN GELATO WITH HIGH-LEVEL PASTRY IN JAPAN BREAD OF HEAVEN REACHING NEW LEVELS OF BAKERY SOPHISTICATION WITH BONGARD COVER STORY ALI GROUP WELCOME At Ali Group, we are always looking for opportunities in this increasingly changeable, unpredictable world he foodservice industry is like a wide The foodservice sector is looking for ocean full of waves of opportunity. exclusive, top-quality experiences and this TYou need to anticipate when the is opening up new doors. In the UK, Pizza waves are forming, understand them, Hut has entered into a joint venture with then ride them. And if you’re good at Rancilio to offer its clients all the delights surfing you’ll find plenty of opportunities. of Italian coffee. The Saint Josef Hotel Like the opportunities offered by chain in Prague, Czech Republic, has set up a retailers – not just American-based chains, bakery workshop with Bongard to prepare but also new brands that are popping up breakfast with freshly baked bread and in China, Korea, Japan and Southeast Asia. croissants every morning. And Fuller’s, the These are very dynamic businesses looking English premium pub chain, has chosen for partners able to support them and Ambach to update its kitchens and to offer expand together in developing markets. a more varied and sophisticated menu. We live in a world of contradiction and There are plenty of reasons to be tension, with the emergence of renewed optimistic and confident when it comes nationalism and inward-looking policies. It to the challenges the market offers us. is also becoming increasingly difficult for Carpigiani has opened the world’s first companies to maintain a competitive edge. Gelato Pastry University in Tokyo, Japan, How should companies behave in order to broadening horizons for the art of pastry develop a global business? Here, we ask the making. And, at 75, Iginio Massari, the famous economist, Dr Kjell A. Nordström. revered MasterChef judge and world There are other compelling problems pastry-making champion, is still opening our industry cannot ignore. How can new avenues with the same passion he foodservice businesses help fight obesity? had when he started out in the business, How can we facilitate new, disruptive working with Friulinox to develop the services like UberEATS and Deliveroo? latest in cutting-edge cold-side technology. How should we respond to consumers’ lack There are lots more waves of opportunity of time and their need for convenience? we can ride together. Enjoy the read! Rancilio equipment Elena Faccio in action at Pizza Hut, Ali Group corporate communication director The Strand, London, UK 3 COVER STORY ALIWORLD Eloma and apetito have teamed up CONTENTS to deliver delicious tailored solutions 46 86 28 20 50 INTRODUCTION TRENDS PEOPLE 38 PRECISION AND CRAFT INNOVATION 78 DEMAND EXCELLENCE Japan has a rich heritage of fusing The new Prime Line and Hi-Line traditional gelato with high-level dishwashers from Comenda are 06 CHAIN REACTION 16 EMBRACING CHANGE 22 BACK TO THE FUTURE pastry. Learn how Carpigiani’s Gelato 60 SWEET DREAMS ecological, innovative, simple to use Carpigiani Group, comprised of The Swedish business guru Giorgio Rancilio’s childhood dream Pastry University experts in Tokyo are Seasoned Italian pastry chef Iginio and offer a quick ROI to customers Ali Group's leading ice cream Dr Kjell A. Nordström was to run the family business. Yet, supporting and training chefs Massari talks passion, purpose and equipment manufacturer brands, discusses the opportunities having become CEO of Rancilio Group high-quality products from Friulinox 82 RECIPE FOR SUCCESS has more than 20 years experience and challenges on the horizon in 1996, he stood down in 2015 to 46 TOP CLASS Connecting with chefs during product trading with global chains. CEO for global companies. Do recharge. He discusses what brought Moffat's state-of-the-art professional 66 DIGITAL DISRUPTORS development helped Metos launch a Andrea Cocchi discusses challenges business models need to him back and why his passion for the kitchen in the Trade Skills Centre at Roberto Mondonico, Ali Group's chief new kettle that will improve quality, and opportunities in the sector adapt to reflect major industry knows no limits Lindisfarne Anglican Grammar School information officer on disrupting the consistency and efficiency changes to cross-border on Australia’s Gold Coast industry with new technologies relations, innovation COVER STORY in technology and a SUCCESS STORIES 50 BREAKING BREAD 70 BEYOND THE LIMITS ALI GROUP WORLDWIDE widespread shift in With the help of Bongard machines How Williams are attitudes on how the Josef Hotel in Prague is raising staying on top of new 10 PEOPLE AT THE CORE to conduct 28 FULL SPEED AHEAD the humble daily loaf to a new level of refrigeration legislation 86 AROUND THE WORLD Pizza Hut has joined forces with business in Ambach's high-quality kitchens sophistication with its Bakery Lab in Europe International news round-up from Rancilio to provide customers foodservice? are the perfect fit for premium pub Ali Group companies across the globe with quality coffee. The company's chain Fuller’s 56 MIRACLE MAKERS 74 TOP QUALITY Wayne Penfold, Andrea Mascetti of Eloma and apetito discuss their Egro's compact, 92 OUR BRANDS Rancilio Group and Bryan Unkles 34 FAMOUS FOR ICE successful, decade-long partnership ergonomic and Ali Group’s sector expertise of Cafeology discuss their strong Scotsman’s success in South that has enabled them to provide intuitive new relationship and how they focus on Africa is based on passion and tailored solutions for individual tastes coffee machine, 94 CONTACT US the right equipment 16 high-quality equipment and gastronomic trends the NEXT Addresses and contact details 4 5 INTRODUCTION CHA/N REACT/ON Carpigiani Group, comprised of leading ice cream equipment manufacturer brands within the Ali Group, has more than 20 years experience trading with global chain retailers. Its CEO Andrea Cocchi tells Michael Jones about the challenges and opportunities in the sector or Andrea Cocchi, CEO of Carpigiani Group, LONG-TERM OPPORTUNITIES whose ice cream equipment brands include However, the chains remain crucial to Carpigiani’s F some of the most renowned companies in business, as they are for other Ali Group the industry, managing the long-term future companies with a worldwide presence. Major of the business is analogous to a banker balancing an chains tend to arrive in developing markets investment portfolio. “To have continuous growth and still yet to reach maturity so it makes sense for good stability it’s important to have a balance between manufacturers to open a distribution and service the chains and the general market, as well as coverage network in these countries, ready to capitalize on in multiple regions,” he says. “The more a portfolio is long-term opportunities. “Chains are growing and spread, the more stable it is.” that gives us an opportunity and input into the While Carpigiani is the only brand within the industry. Chains in new markets will affect other Carpigiani Group that sells to the major chains, and the players – impacting products, distribution and largest by sales volume, keeping that balance between prices,” Cocchi says. chains and the general market across the whole Group Cocchi is responsible for managing the is crucial to success. “We have a good mix of chains and individual brands, including distributor handling, general market,” Cocchi says. administration and production, encompassing 6 6 INTRODUCTION Carpigiani's subsidiaries in the US, Japan and China. “For many years international “It is a large organization, with 570 people in three chains were almost exclusively IN HIS OWN factories and in 10 subsidiaries,” he says. American. Now, we are For Cocchi, the ice cream sector shares many WORDS: common characteristics with the wider food dealing with new chains industry, but, unsurprisingly, is more seasonal. in China, South East Asia, “For every machine we sell in winter we sell three Korea and Japan” ANDREA COCCHI in summer. Production is critical because of that. An ice cream machine is a long-term investment, ON HIS CAREER it can last 10-20 years, so it has the same financial are especially influential in developing markets, he impact on a business as buying an oven or a says. “Often they own other food retail brands and AND FINDING refrigerator,” says Cocchi. have strong control of the area.” A WORK/LIFE “As with any long-term investment, it is To work with chains, an efficient service important to decrease product lifecycle costs in infrastructure is essential. “Every company within BALANCE our machines. This means constantly improving Ali Group has to develop its own long-term service quality and robustness, reducing consumption coverage and support is maintained from every I joined Carpigiani in 1998 as and, consequently, running costs and improving single brand, not the centralized Ali Group,” says a controller. After two years I preventive maintenance.” Cocchi. “But being part of the Group helps our became the administrator for Cocchi adds that the market is also extremely customers in parts of the world where the Group finance and financial controller price competitive with Carpigiani experiencing has better service coverage. Chains have high and in 2005 the COO. I became “aggressive competition” from existing competitors expectations of service levels so the best technical CEO of Carpigiani Group in 2009. as well as newer manufacturers from Japan, Korea and after-sales resources have to be brought into My background was in operations and China. the arena.” at other manufacturers, notably for the transportation and energy TOP OF THE FOOD CHAIN ADDED VALUE company Alstom where I worked in The global landscape for chains in the sector What are the key benefits for chains? “Customers get its railway systems division.