DOCSLIB.ORG

Company Profile Malaysia 10 April 2013

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Company Profile Malaysia 10 April 2013 Company Profile Malaysia 10 April 2013 www.rotiboy.com One is never enough, buns to die for ! Agenda • Group Company milestones • Our vision • Our mission • Rotiboy – the bun history • Rotiboy – the bun concept • Rotiboy’s personality • Revolutionary success • Outlet photos • Business strategies • Retail Marketing Identity • Menu • Production facility www.rotiboy.com One is never enough, buns to die for ! Group Company milestones •Rotiboy Bakeshoppe Sdn.Bhd was established in April 1998 In Bukit Mertajam, Penang ,Malaysia. Founded by Hiro Tan. •January 2002 – Rotiboy relocated to Wisma Central, Jalan Ampang Kuala Lumpur. Rotiboybun (mexican Bun) started to gain its fame. •May 2002 - Massive expansion in Kuala Lumpur, Malaysia. •May 2004 - Established Rotiboy International Pte Ltd. Registered as a Singapore company to own, operate and develop “Rotiboy” internationally. •Feb 2005 - Opening of Rotiboy Indonesia. •Nov 2005 - Opening of Rotiboy Thailand •Jan 2007 - Acquired company which own “Mr.Bun”. Merging of Rotiboy Thailand and Mr.Bun. •Mar 2007- Opening of Rotiboy Korea •The central production facility is located in Rawang, Selangor, Malaysia. Certified ISO 22000:2005 , Hazard Analysis, critical Control Points (HACCP) & Good Manufacturing Practice (GMP). • Feb 2012 – Opening of Rotiboy Saudi Arabia • Sept 2012 – Opening of Rotiboy Dubai www.rotiboy.com One is never enough, buns to die for ! Our Vision The Rotiboy vision is to be an outstanding global brand that touches the lives of all the people in the world through our products, services and values. www.rotiboy.com One is never enough, buns to die for ! Our Mission 1. Rotiboy aspires to develop and produce its products in the most efficient manner through the use of cutting edge technology that ensure lowest costs, least wastage of resources but with highest standard of hygiene and quality. 2. Rotiboy aims to provide our employee a standard of living that is worth living for, providing a healthy and comfortable income and environment for families to develop and to contribute to company and society. 3. Rotiboy aspires to deliver our product to our customers through the highest level of customer service, setting a standard of warm, personal service that is second to none. 4. Rotiboy is committed to provide the best support to our business partners to ensure their dreams and vision come true. Our commitment is to be with them every step of the way sharing challenges and harvests. 5. We declare that in all instances we will be nature friendly in our policies and management decisions. 6. Rotiboy is committed to play its role in helping the nation and the world to maintain it natural environment. 7. Rotiboy by the Grace of God is committed to be an example to the world in upholding the values of honesty, integrity, responsibility and morality. www.rotiboy.com One is never enough, buns to die for ! Rotiboy – the bun History Rotiboy Bakeshoppe was born in April 1998 In Bukit Mertajam, Penang ,Malaysia. Founded by Hiro Tan, this company prospers with a mission to provide fresh, good quality bread and great tasting cakes to customers in the neighbourhood. The name “Rotiboy” was family-generated by accident. “Roti” means “Bread in Malay Language”, Therefore, Rotiboy means “Breadboy” literally. The founder’s brother was calling his nephew “naughty-boy” and it sounded like ‘Rotiboy’. There’s where the founder got inspired to name his bakery “Rotiboy”, thinking it must be a God send name and that was where everything started…. Rotiboy Bakeshoppe started out as the name of the bakery business. Today Rotiboy is the brand of the signature product – the bun that has sold Two hundred (200) millions in the region. Rotiboy has become a generic name for Mexican buns. Rotiboy or Rotiboybun is Rotiboy Bakeshoppe’s version of the Mexican Bun. It is based on the Mexican bun recipe but owes its unique, exceptional taste, to a combination of ingredients mixed to perfection by the founder’s sister. Current locations : Malaysia, Indonesia, Thailand, Korea, Saudi Arabia, UAE Opening soon : Japan, Hong Kong, China No of outlets in M’sia : 17 outlets www.rotiboy.com One is never enough, buns to die for ! Rotiboy – the bun Concept • The original Rotiboybun is coffee flavored. Topping with sweet aromatic coffee cream, the crispy bun has salted butter filling. The unique & perfect combination of taste has made our customers shout out “….must try bun…So different .” .. “One bun to rule them all”.. “no other bun comes close… “ • Over the years, Rotiboy Bakeshoppe has developed different kind of just as good topping and filings to cater for varieties. • A part from the irresistible aroma, The most important draw of Rotiboybun is its unique “fresh from oven” preparation methods. Each bun is freshly bake to order and warmly served to ensure its freshness and taste. • To top that all, a cup of freshly brewed coffee to go along with the bun is the perfect meal to start the day, or any time of the day. A yogurt & a bun is almost a meal replacement for busy people who are always on-the-go, and yet still want to maintain a healthy life. www.rotiboy.com One is never enough, buns to die for ! Rotiboy’s Personality We are bread of love We represent sincerity, honesty and integrity. We embody warmth and passion. The leader of a revolution Driven by passion Shaped by adversity Guided by values An aspiring global brand Sharing & Caring for all, Our families, fans & friends Rotiboy for the world… always.. We celebrate life… www.rotiboy.com One is never enough, buns to die for ! REVOLUTIONARY SUCCESS 1. AN ASTOUNDING PRODUCT 2. A WARM AND LIVELY STORE 3. FRIENDLY AND PERSONAL SERVICE www.rotiboy.com One is never enough, buns to die for ! Photo Gallery www.rotiboy.com One is never enough, buns to die for ! KLCC, Malaysia Size : 1,113 sq.f. June 2003 www.rotiboy.com One is never enough, buns to die for ! Subang Parade,Malaysia Size : 1,154 sq.f. March 2004 www.rotiboy.com One is never enough, buns to die for ! Alamanda Putrajaya, Malaysia Size : 1,378 sq.f. August 2004 www.rotiboy.com One is never enough, buns to die for ! Giant Kuala Terengganu, Malaysia Size : 550 sq.f. September 2005 www.rotiboy.com One is never enough, buns to die for ! 1 Utama,M’sia Size : 752 sq.f November 2006 www.rotiboy.com One is never enough, buns to die for ! Mesra Mall Kerteh, Malaysia Size : 1,561 sq.f. September 2008 www.rotiboy.com One is never enough, buns to die for ! Midvalley, Malaysia Size : 863 sq.f. April 2009 www.rotiboy.com One is never enough, buns to die for ! East Coast Mall Kuantan, Malaysia Size :868 sq.f. September 2009 www.rotiboy.com One is never enough, buns to die for ! Wangsa Walk Mall, KL Size : 1,033 + 355 sq.f. September 2009 www.rotiboy.com One is never enough, buns to die for ! 1st Avenue Mall, Penang Size : 1,210 sq.f. October 2010 www.rotiboy.com One is never enough, buns to die for ! Sunway Pyramid Mall, Malaysia Size : 1,094 sq.f. November 2010 www.rotiboy.com One is never enough, buns to die for ! Cheras Leisure Mall, KL Size : 2,199 sq.f. December 2010 www.rotiboy.com One is never enough, buns to die for ! Tesco Manjung, Malaysia Size : 592 sq.f. January 2011 www.rotiboy.com One is never enough, buns to die for ! Sungai Petani, Kedah, Malaysia Size : 1,105 sq.f. May 2011 www.rotiboy.com One is never enough, buns to die for ! JB Sentral, Johor Bahru Size : 400 sq.f April 2012 www.rotiboy.com One is never enough, buns to die for ! Setia City Mall, Shah Alam Size : 915 sq.f May 2012 www.rotiboy.com One is never enough, buns to die for ! Terminal Amanjaya, Ipoh Size : 845 sq.f Jan 2013 www.rotiboy.com One is never enough, buns to die for ! Rotiboy in Korea www.rotiboy.com One is never enough, buns to die for ! Rotiboy in Korea www.rotiboy.com One is never enough, buns to die for ! Rotiboy in Korea www.rotiboy.com One is never enough, buns to die for ! Rotiboy in Indonesia www.rotiboy.com One is never enough, buns to die for ! Rotiboy in Indonesia www.rotiboy.com One is never enough, buns to die for ! Rotiboy in Indonesia www.rotiboy.com One is never enough, buns to die for ! Mr. Bun in Thailand www.rotiboy.com One is never enough, buns to die for ! Rotiboy in Saudi Arabia www.rotiboy.com One is never enough, buns to die for ! Rotiboy in UAE www.rotiboy.com One is never enough, buns to die for ! The Coffee & Spice Company www.rotiboy.com One is never enough, buns to die for ! Business Strategies Positioning Strategy • Freshly baked and warmly served rotiboybun. • Breads are fresh baked daily. • Sandwich for Breakfast, Lightmeal for lunch/dinner, breads for tea, loaf for family, cookies for gift, cakes for celebration ! • Low price leader (average product price : RM 2.50) Identity • Friendly and Cute Logo • Classically classy warm color - (e.g butter cream, dark brown, warm white lighting) • Woody and bricks interior www.rotiboy.com One is never enough, buns to die for ! Marketing Identity 1. The Rotiboy Bakeshoppe logo consists of 3 sections – The Laughing Boy, – Text and – Tagline. Laughing Boy 2. The Logo and tagline are the most prominent identifiers of Rotiboy Bakeshoppe. The logo and tagline is best to appear together as one unit and both Text elements must consist of the same color except the “Bakeshoppe” text in black. Tagline 3. The registered symbol ® must always Centralize immediately follow the Text Logo.
Load more

Recommended publications
  • Malaysia Halal Directory 2020/2021
    MHD 20-21 BC.pdf 9/23/20 5:50:37 PM www.msiahalaldirectory.com MALAYSIA HALALDIRECTORY 2020/2021 A publication of In collaboration with @HDCmalaysia www.hdcglobal.com HDC (IFC upgrade).indd 1 9/25/20 1:12:11 PM Contents p1.pdf 1 9/17/20 1:46 PM MALAYSIA HALAL DIRECTORY 2020/2021 Contents 2 Message 7 Editorial 13 Advertorial BUSINESS INFORMATION REGIONAL OFFICES Malaysia: Marshall Cavendish (Malaysia) Sdn Bhd (3024D) Useful Addresses Business Information Division 27 Bangunan Times Publishing Lot 46 Subang Hi-Tech Industrial Park Batu Tiga 40000 Shah Alam 35 Alphabetical Section Selangor Darul Ehsan Malaysia Tel: (603) 5628 6886 Fax: (603) 5636 9688 Advertisers’ Index Email: [email protected] 151 Website: www.timesdirectories.com Singapore: Marshall Cavendish Business Information Private Limited 1 New Industrial Road Times Centre Singapore 536196 Tel: (65) 6213 9300 Fax: (65) 6285 0161 Email: [email protected] Hong Kong: Marshall Cavendish Business Information (HK) Limited 10/F Block C Seaview Estate 2-8 Watson Road North Point Hong Kong Tel: (852) 3965 7800 Fax: (852) 2979 4528 Email: [email protected] MALAYSIA HALAL DIRECTORY 2020/2021 (KDN. PP 19547/02/2020 (035177) ISSN: 2716-5868 is published by Marshall Cavendish (Malaysia) Sdn Bhd, Business Information - 3024D and printed by Times Offset (M) Sdn Bhd, Thailand: Lot 46, Subang Hi-Tech Industrial Park, Batu Tiga, 40000 Shah Alam, Selangor Darul Ehsan, Malaysia. Green World Publication Company Limited Tel: 603-5628 6888 Fax: 603-5628 6899 244 Soi Ladprao 107 Copyright© 2020 by Marshall Cavendish (Malaysia) Sdn Bhd, Business Information – 3024D.
    [Show full text]
  • AUSTRALIAN OFFICIAL JOURNAL of TRADE MARKS 17 September 2009
    Vol: 23 , No. 36 17 September 2009 AUSTRALIAN OFFICIAL JOURNAL OF TRADE MARKS Did you know a searchable version of this journal is now available online? It's FREE and EASY to SEARCH. Find it at http://pericles.ipaustralia.gov.au/ols/epublish/content/olsEpublications.jsp or using the "Online Journals" link on the IP Australia home page. The Australian Official Journal of Designs is part of the Official Journal issued by the Commissioner of Patents for the purposes of the Patents Act 1990, the Trade Marks Act 1995 and Designs Act 2003. This Page Left Intentionally Blank (ISSN 0819-1808) AUSTRALIAN OFFICIAL JOURNAL OF TRADE MARKS 17 September 2009 Contents General Information & Notices IR means "International Registration" Amendments and Changes Application/IRs Amended and Changes ...................... 11752 Registrations/Protected IRs Amended and Changed ................ 11753 Registrations Linked ............................... 11750 Applications for Extension of Time ...................... 11752 Applications for Amendment .......................... 11752 Applications/IRs Accepted for Registration/Protection .......... 11412 Applications/IRs Filed Nos 1316563 to 1317837 ............................. 11395 Applications/IRs Lapsed, Withdrawn and Refused Lapsed ...................................... 11755 Withdrawn..................................... 11756 Refused ...................................... 11756 Assignments,TransmittalsandTransfers.................. 11756 Cancellations of Entries in Register ...................... 11759 Notices.......................................
    [Show full text]
  • Company Profile
    COMMERCIAL KITCHEN DESIGNER, PLANNER & FABRICATOR 2 MSM Kitchen Co. Profile MSM Kitchen Co. Profile 3 TABLE OF CONTENTS WHO WE ARE TABLE OF CONTENTS 2 Established in the 1980s, MSM Kitchen Sdn Bhd is now the country’s Leading Kitchen Designer. Since our inception, we have aimed to be best and we are now a brand synonymous with 3 WHO WE ARE outstanding product reliability. Complemented by our first-class technical support. We are a one-stop solutions provider of services such as consultation, fabrication, installation, and testing 5 WHAT WE DO commissioning. For more than 30 years, our team of dedicated experts have been tirelessly researching and 7 WHERE WE WORK developing our products in order to deliver only the best to our customers. 10 OUR HISTORY 12 SALES TEAM 14 OUR PROJECTS OUR SPECIALTIES: 32 OUR CLIENT - Commercial Kitchen Consultation. - Equipment Fabrication & Customization. - Complete Kitchen Set-Up & Contracting. - Exhaust & Fresh Air Ducting System. - Maintenance & technical support. - LPG Piping System. 4 MSM Kitchen Co. Profile MSM Kitchen Co. Profile 5 WHAT WE DO OUR SERVICES CUSTOMIZATION We offer “made to fit” concepts for different layout and sizes. Manufacturing stainless steel kitchen equipment to suit your exact requirements and with no limitation towards furniture equipment. Providing reassurance that our team of 100% professionals will be guiding you throughout the ONE STOP whole process. SOLUTION LAYOUT PLANNING For more than 30 years, our team of experts have been PROVIDER and will continue to research and develop in striving to In maximizing the utility of space efficiency, we deliver finer quality products, investing our resources as well have a team of experts to provide services in creating cost-effective products.
    [Show full text]
  • Laporan Tahunan 2016 Persatuan Francais Malaysia
    LAPORAN TAHUNAN 2016 PERSATUAN FRANCAIS MALAYSIA 1 MINIT MESYUARAT AGUNG TAHUNAN KALI KE-21 Tarikh : 17 Jun 2016 (Jumaat) Masa : 4.45 petang – 6.30 petang Tempat : PWTC, Kuala Lumpur Kehadiran : YBhg. Datuk Wira Mohd Latip Sarrugi Pengerusi En. Izham Hakimi Dato’ Hamdi Naib Pengerusi En. Mohamad Shukri Salleh Setiausaha Agung YBhg. Dato Zahriah Abd Kadir Penolong Setiausaha En. Fauzi Awang Penolong Setiausaha En. Rozaiman Che Kar Bendahari Agung YBhg. Dr. Mokhrazinim Mokhtar Penolong Bendahari YBhg. Datuk Radzali Hassan Ahli Jawatankuasa Utama En. Afkar Razi Mohamed @ Ariffin Ahli Jawatankuasa Utama Prof Madya Dr. Azmawani Abd. Rahman Ahli Jawatankuasa Utama En. Khairuddin Yahya Ahli Jawatankuasa Utama En. Nurhasril Noordin Ahli Jawatankuasa Utama En. Wan Arjunawan Wan Halim Ahli Jawatankuasa Utama En. Zamani Zakaria Ahli Jawatankuasa Utama 44 perwakilan Ahli Biasa, 9 perwakilan Ahli Bersekutu, 16 pemerhati. (Sila rujuk lampiran) Tidak Hadir : YBhg. Dato’ Sri Dr. Richard Ong Thiam Boon Naib Pengerusi dengan notis YBhg. Dato’ Dr Manjit Singh Sachdev Ahli Jawatankuasa Utama En. Azmir Jaafar Ahli Jawatankuasa Utama En. Christopher Tay Ahli Jawatankuasa Utama Pengerusi : YBhg. Datuk Wira Mohd Latip Sarrugi 1.1 UCAPAN ALU-ALUAN PENGERUSI 1.2 YBhg Datuk Pengerusi mengalu-alukan kehadiran semua ahli ke Mesyuarat Agung Tahunan MFA kali ke – 21. 1.3 En. Mohamad Shukri Salleh selaku Setiausaha Agung memaklumkan bahawa korum mesyuarat adalah mencukupi berdasarkan Fasal 8 (1) Undang-undang Tubuh Persatuan bagi melaksanakan Mesyuarat Agung. 2.0 MENGESAHKAN MINIT MESYUARAT AGUNG TAHUNAN KALI KE – 20 YBhg. Datuk Wira Mohd Latip Sarrugi selaku Pengerusi mesyuarat telah meminta Ahli yang hadir untuk mencadang dan mengesahkan minit Mesyuarat Agung Tahunan Kali Ke-21.
    [Show full text]
  • Transnational Corporations
    NUMBER 1 TRANSNATIONAL CORPORATIONS UNITED NATIONS VOLUME 22 NUMBER 1 TRANSNATIONAL CORPORATIONS United Nations New York and Geneva, 2015 United Nations Conference on Trade and Development Division on Investment and Enterprise Editorial statement Transnational Corporations (formerly The CTC Reporter) is a refereed journal published three times a year by UNCTAD. In the past, the Programme on Transnational Corporations was carried out by the United Nations Centre on Transnational Corporations (1975–1992) and by the Transnational Corporations and Management Division of the United Nations Department of Economic and Social Development (1992–1993). The basic objective of this journal is to publish articles and research notes that provide insights into the economic, legal, social and cultural impacts of transnational corporations in an increasingly global economy and the policy implications that arise therefrom. It focuses especially on political and economic issues related to transnational corporations. In addition, Transnational Corporations features book reviews. The journal welcomes contributions from the academic community, policymakers and staff members of research institutions and international organizations. Guidelines for contributors are given at the end of this issue. Editor: James Zhan Deputy Editor: Hafiz Mirza Managing Editor: Shin Ohinata Production Manager: Tess Ventura Home page: http://www.unctad.org/TNC Subscriptions A subscription toTransnational Corporations for one year is US$45 (single issues are US$20). See p. 85 for details of how to subscribe, or contact any distributor of United Nations publications. United Nations, Sales Section, Room DC2-853, 2 UN Plaza, New York, NY 10017, United States – tel.: 1 212 963 3552; fax: 1 212 963 3062; e-mail: [email protected]; or Palais des Nations, 1211 Geneva 10, Switzerland – tel.: 41 22 917 1234; fax: 41 22 917 0123; e-mail: [email protected].
    [Show full text]
  • Newsletter of the Australian Chamber of Commerce in Korea 06 ̸ 2009
    ANZAC Day Memorial Service 16 www.AUSTCHAMKOREA.org 2009 ̸ UPDATE AustCham Korea Official Launch The Hon Martin Ferguson AM MP 15 AustCham Vice-Chairman Glen Feist Ambassador Gerovich Inaugural Newsletter of the Australian Chamber Commerce in Korea 06 DOWNUNDER Speech to AustCham Members 18 AUSTCHAM FOUNDATION SPONSORS The Australian Chamber of Commerce in Korea is grateful for the continued support of our sponsors. Foundation Member sponsors will also be recognized in future years. Gold Sponsors Silver Sponsors www.AUSTCHAMKOREA.org Glen's Parting Words of Wisdom and Friendship There I was, sitting in Hong Kong after 17 years and three countries in Asia contemplating my retirement. I had done enough, or so I thought. I needed a rest, or so I thought. I would sit on the beach in Australia and be one of those $3,000 a day consultants with an expertise in Asia. Or so I thought! A phone call came into me during my notice period. The guy on the other end of the line said “Gday Glen, I have a great opportunity for you to go and work in South Korea.” South Korea, I thought, why the hell would I want to go and work there? All I knew about South Korea is what I used to see on CNN. The North Korean army parading down the road flexing their muscles and threatening the South and those student protests with the tear gas. Why the bloody hell would I want to go there! Arlene and I decided to have a free look at a country I would never want to go to at my employers’ expense, and then politely say “no thanks.” From the moment the plane touched down we have loved this place.
    [Show full text]
  • Business Review
    pg 121 PETRONAS DAGANGAN BERHAD BUSINESS REVIEW RETAIL COMMERCIAL LPG LUBRICANT SUPPLY & DISTRIBUTION Page 122 Page 134 Page 140 Page 146 Page 152 AT A GLANCE WHO WE ARE AND WHAT WE DO LEADERSHIP MANAGEMENT DISCUSSION AND ANALYSIS RETAIL ACHIEVEMENTS SUSTAINABILITY JOURNEY CORPORATE GOVERNANCE WHO WE ARE FINANCIAL STATEMENTS We are the fuel that powers your everyday journey. We STAKEHOLDER INFORMATION represent the thousands of smiling faces of our Krew PETRONAS that greet customers visiting our PETRONAS stations. Together with our Rakan Niaga, we run and manage the vast network of PETRONAS stations across Malaysia. Strategic Review and Outlook Performance Review Business Review PDB Manpower Age Group Gender Permanent: 277 51 and above: 35 Male: 96 Contract: 16 40-50: 91 Female: 197 20-39: 167 Total: 293 Total: 293 Total: 293 PETRONAS DAGANGAN BERHAD ANNUAL REPORT 2016 pg 122 pg 123 AT A GLANCE MARKET AND INDUSTRY OVERVIEW IN 2016 WHO WE ARE AND WHAT WE DO 2016 has been a tough year for the retail fuel industry at large. The Retail business of PDB LEADERSHIP was no different, as the business saw intense pressure from competitors to remain MANAGEMENT DISCUSSION above board. AND ANALYSIS Overall market volatility was a major contender that severely impacted our business. ACHIEVEMENTS According to the Department of Statistics Malaysia, the Consumer Price Index for the SUSTAINABILITY JOURNEY country, rose by 2.1% to 116.9 from 114.8 during preceding year under review. This is CORPORATE GOVERNANCE further compounded by the Consumer Sentiment Index which has also improved from 69.6% in 2015 to 75.0% at the end of 2016.
    [Show full text]
  • BAB I PENDAHULUAN 1.1. Latar Belakang Pendirian Suatu Bisnis
    BAB I PENDAHULUAN 1.1. Latar Belakang Pendirian suatu bisnis yang meliputi jenis usaha yakni dagang, jasa dan manufaktur, sebaiknya dibutuhkan dan diinginkan oleh masyarakat atau konsumen. Selain itu, untuk usaha manufaktur yang merupakan pengubah input dasar menjadi barang yang bisa dijual ke konsumen lebih baik jika memiliki produk unggulan dibandingkan yang lain yakni bentuk ataupun manfaat yang lebih dari yang lain. Adanya perbedaan tersebut akan membuat suatu produk lebih unggul dalam persaingan, sehingga penjualan dapat meningkat secara signifikan. Selain adanya perbedaan dalam tampilan fisik yang mempunyai peranan penting didalam menarik minat beli konsumen. Oleh sebab itu, tampilan fisik harus dibuat semenarik mungkin. Menurut Suyanto (2008;263), produk meliputi kualitas, keistimewaan, desain, gaya, keanekaragaman, bentuk, merek, kemasan, ukuran, pelayanan, jaminan dan pengembalian. Menurut islam, produk konsumen adalah berdayaguna, materi yang dapat dikonsumsi yang bermanfaat yang bernilai guna yang menghasilkan perbaikan material, moral, spiritual bagi konsumen. Dari kutipan buku Suyanto, faktor kualitas dan materi (harga) dapat mempengaruhi keputusan konsumen untuk melakukan pembelian. Konsumen menginginkan agar mereka mendapat kualitas yang sepadan dengan harga yang telah mereka bayarkan. Menurut Christina (2010;86), produk adalah keseluruhan penawaran yang 1 2 dilakukan secara normal oleh perusahaan kepada konsumen dalam memberikan pelayanan, letak toko, dan nama barang dagangannya. Selain faktor harga dan kualitas produk, pelayanan terhadap konsumen sangat penting untuk menjaga hubungan antara customer dengan seller. Menurut Lovelock (2002;87) dalam Christina (2010;291), kualitas layanan adalah perspektif konsumen dalam jangka panjang dan merupakan evaluasi kognitif dari transfer jasa. Menurut Christina (2010;88), semakin lengkap dan memuaskan pelayanan yang diberikan oleh department store, maka semakin besar kemungkinan konsumen akan tertarik untuk memilih berbelanja di department store yang bersangkutan.
    [Show full text]
  • ANNUAL REPORT 2019 Contents
    SINO HUA-AN INTERNATIONAL BERHAD (732227-T) Registered Office : Level 7, Menara Milenium, Jalan Damanlela, Pusat Bandar Damansara, Damansara Heights 50490 Kuala Lumpur, Malaysia SINO HUA-AN INTERNATIONAL BERHAD (732227-T) Corporate Office : Unit 18-3A, Oval Damansara, 685 Jalan Damansara, 60000 Kuala Lumpur, Malaysia Tel: +603-7733 7180 Fax: +603-7733 7170 ANNUAL REPORT 2019 www.sinohuaan.com Contents 2 . Notice of Fourteenth Annual General Meeting 6 . Administrative Guide 10 . Corporate Information 11 . Profile of Directors 14 . The SINO HUA-AN Group 15 . Corporate Governance Overview Statement 30 . Additional Compliance Information 31 . Statement on Risk Management and Internal Control 33 . Statement on Sustainability 36 . Statement on Directors’ Responsibility 37 . Audit and Risk Management Committee Report 42 . Management Discussion and Analysis 56 . Historical Financial Results 58 . Financial Statements 132 . List of Properties 133 . Analysis of Shareholdings . Proxy Form Notice of The Fourteenth Annual General Meeting NOTICE IS HEREBY GIVEN that the Fourteenth Annual General Meeting (“AGM”) of the Company will be held on a fully virtual basis via Securities Services e-Portal at https://www.sshsb.net.my to be broadcasted from the main venue at Meeting Room, Securities Services (Holdings) Sdn. Bhd., Level 7, Menara Milenium, Jalan Damanlela, Pusat Bandar Damansara, Damansara Heights, 50490 Kuala Lumpur, Wilayah Persekutuan on Monday, 6 July 2020 at 10:00 a.m. for the following purposes: A G E N D A 1. To receive the Audited Financial Statements for the financial year ended 31 [Please refer to December 2019 together with the Reports of the Directors and the Auditors Explanatory Note (a)] thereon.
    [Show full text]
  • 2021 Asia Virtual Conference
    Digitally Presented on Hopin August 25-26, 2021 An Eight in One Virtual Conference + Exhibition 2021 Asia Virtual Conference Food and Drinks Industry Tomorrow; Innovation Driven, Digitally Presented Co Presented by: Sponsors: Gov Authorities/ Associations Senior Management F&B Producers/ Manufacturing Regulatory F&B Wholesalers/ Retailers QA & Food Safety Logistics R&D & NPD Restaurants/ Bars/ Hotels Commercial Ingredients Suppliers Manufacturing & Production Market Search/ Consulting Operations Media Supply Chain & Logistics Technology/ Solutions Sales & Marketing Others Others AM Session/ August 25 (Singapore Time) KEYNOTE: ASEAN’s Food Tech Landscape: Challenges, Opportunities and Trends The emergence of food technology in the Southeast Asia market has been rapidly increasing, the food industry is doing its Vandana Dhaul, best to cope-up by using food technology from the impact of the post pandemic. In this session, we will invite a well Head Accelerator 9:40 known food industry study expert to share what is the current status of the Foodtech Investment Landscape in Asia? What Operations, GROW are the challenges and opportunities? KEYNOTE: Discovering Cell-Based Solutions In the first half of our presentation, we will introduce cell-based technologies and how they can transform the industry. HonMun Yip, We will also dive into how TurtleTree pioneers the technologies to produce beneficial ingredients, such as HMOs, to EVP, TurtleTree 10:00 maximize sustainable impacts in the industry. KEYNOTE: Exploring Three key trends when addressing Meat Substitute in 2021 Plant-based diets are something that has evolved from something of a niche to a mainstream dietary habit over the last Will Cowling, 10:20 couple of decades.
    [Show full text]
  • ASEAN Investment Report 2016 Foreign Direct Investment and MSME Linkages
    ASEAN Investment Report 2016 Foreign Direct Investment and MSME Linkages one vision one identity one community ASEAN Investment Report 2016 Foreign Direct Investment and MSME Linkages United Nations Conference on The ASEAN Secretariat Trade and Development The Association of Southeast Asian Nations (ASEAN) was established on 8 August 1967. The Member States are Brunei Darussalam, Cambodia, Indonesia, Lao PDR, Malaysia, Myanmar, Philippines, Singapore, Thailand and Viet Nam. The ASEAN Secretariat is based in Jakarta, Indonesia. For inquiries, contact: The ASEAN Secretariat Community Relations Division (CRD) 70A Jalan Sisingamangaraja Jakarta 12110 Indonesia Phone : (62 21) 724-3372, 726-2991 Fax : (62 21) 739-8234, 724-3504 E-mail : [email protected] Catalogue-in-Publication Data ASEAN Investment Report 2016 Jakarta: ASEAN Secretariat, September 2016 332.67395 1. Investment - ASEAN 2. Economics - Foreign Direct Investment ISBN 978-602-6392-01-5 ASEAN: A Community of Opportunities The text of this publication may be freely quoted or reprinted, provided proper acknowledgement is given and a copy containing the reprinted material is sent to Community Relations Division (CRD) of the ASEAN Secretariat, Jakarta. General information on ASEAN appears online at the ASEAN Website: www.asean.org Copyright Association of Southeast Asian Nations (ASEAN) 2016. All rights reserved. This publication was prepared by the ASEAN Secretariat and the United Nations Conference on Trade and Development (UNCTAD), and supported by the Government of Australia through the ASEAN-Australia Development Cooperation Program Phase II (AADCP II). The map in this publication is only indicative and is not drawn to scale. Disclaimer The ASEAN Investment Report is produced to facilitate a better understanding of FDI developments in ASEAN.
    [Show full text]
  • World's Leading Hospitality Suppliers in Asia
    SHOW PREVIEW MEET THE WORLD’S LEADING HOSPITALITY SUPPLIERS IN ASIA Pre-register your visit before 25 Feb for free admission www.fhaHoReCa.com/pre-register Enter Promo Code ‘FHAHORECA’ during registration & stand to win dining vouchers worth SGD 50. Organiser Endorsed by Supported by Held in Official Airline Join us on Food&HotelAsia #FHA Connect with the A much anticipated evolution from the highly successful FHA (Food&HotelAsia), FHA-HoReCa brings together the most extensive largest congregation line-up of the world’s leading hospitality suppliers through 5 specialised sectors – Bakery, Pastry & Gelato; Foodservice & Hospitality Equipment; of leading global Hospitality Style; Hospitality Technology; and Speciality Coffee & Tea. hospitality suppliers Seize this valuable opportunity to discover the latest trends in the global marketplace. Be the first to see new product launches, experience in Asia innovative technologies, gain insights from leading experts speaking at the FHA-HoReCa Conference and free seminars taking place alongside the main event, and catch top talents compete in a series of world-class competitions. All these exciting happenings are taking place only at FHA- HoReCa come 3-6 March 2020 at the Singapore Expo. FHA-HoReCa 2020 at a glance 85,000 48,000 2,000 1,600 sqm of exhibition space industry professionals exhibitors from 70 overseas spread across 7½ halls from 100 countries/regions countries/regions exhibitors 1,400 500 15 100+ sessions of conference, direct manufacturers new-on-board international seminars, workshops,
    [Show full text]