Seasonal Workers’ Welcome Pack
Contents
Page Interpretation services 2 Welcome 5
West Lancashire District Council Services How to contact West Lancashire District Council 6 Refuse and recycling 7 Housing 8 Leisure 9 Racism and anti-social behaviour 10 Young people 11 Other Council services 12
Lancashire County Council Early Years’ education 13 Primary and secondary schools 15 Adult education 16 Library services 17 Social services 18 Trading Standards 19 Public transport 20
Other information Visiting Southport 21 Places of worship 22 Useful numbers 23 Local councillors 26 Feedback form 27
1 Interpretation Services
Do you need a translation service?
This pack contains useful information about Council services, general information about the District and useful contact numbers.
If you need information translated into another language, you can ask your employer to contact the Council or you can ring the Customer Contact Centre on 01695 577177.
If you need an interpreter, the Council can also provide this service.
USŁUGI W ZAKRESIE TŁUMACZEŃ NA ŻYWO
Czy potrzebujesz tłumacza?
Niniejszy pakiet zawiera użyteczne informacje na temat usług zapewnianych przez Radę, ogólne informacje o rejonie oraz ważne numery telefonów.
Jeśli chcesz, aby ktoś przetłumaczył Ci informacje na inny język, poproś pracodawcę o skontaktowanie się z Radą lub zadzwoń do Customer Contact Centre pod 01695 577177.
Jeżeli jest Ci potrzebny tłumacz na żywo, Rada również zapewnia takie usługi.
BEM-VINDO
SERVIÇOS DE INTERPRETAÇÃO
Necessita de um serviço de tradução?
Este pacote contém informações úteis sobre serviços do Council (Conselho), informações de âmbito geral sobre o District (Distrito) e números de contacto úteis.
Se necessitar de informações traduzidas para outras línguas, pode solicitar à sua entidade patronal para contactar o Council (Conselho) ou então ligue para o Customer Contact Centre (centro de contacto do cliente), para o número 01695 577177.
Caso necessite de um intérprete, o Council (Conselho) também poderá disponibilizar esse serviço.
2 ДОБРО ПОЖАЛОВАТЬ!
УСЛУГИ УСТНОГО ПЕРЕВОДЧИКА
Нуждаетесь ли вы в услугах по письменному переводу?
В данном комплекте содержится полезная информация о предоставляемых Советом услугах, общая информация о районе и полезные контактные номера.
Если вам необходимо сделать перевод информации на другой язык, вы можете обратиться к своему работодателю с просьбой связаться с Советом, или же вы можете позвонить в Центр по связям с клиентами по телефону 01695 577177.
Если вы нуждаетесь в услугах устного переводчика, Совет сможет также предоставить данные услуги.
BIENVENIDOS
SERVICIOS DE INTERPRETACIÓN
¿Precisáis servicios de traducción?
Este material contiene información útil acerca de los servicios del Council (el ayuntamiento local), información general acerca de la comarca y números de contacto útiles.
Si precisáis información traducida a otra lengua, podéis pedir a vuestro empleador que se ponga en contacto con el Council o vosotros mismos podéis llamar al Customer Contact Centre (Centro de Contacto para los Clientes) al teléfono 01695 577177.
Si precisáis un intérprete, el Council también puede facilitar este servicio.
ﻣ ﺮ ﺣ ﺒ ًﺎ ﺑﻚ إﻟﻰ ﺧﺪﻣﺎت اﻟﺘﺮﺟﻤﺔ
هﻞ أﻧﺖ ﺑﺤﺎﺟﺔ ﻟﺨﺪﻣﺎت ﻣﺘﺮﺟﻢ؟
ﺗ ﻀ ﻢّ هﺬﻩ اﻟﺮزﻣﺔ ﻣﻌﻠﻮﻣﺎت ﻣﻔﻴﺪة ﺣﻮل ﺧﺪﻣﺎت اﻟﻤﺠﻠﺲ اﻟﺒﻠﺪيّ، ﺑﺎﻹﺿﺎﻓﺔ إﻟﻰ ﻣﻌﻠﻮﻣﺎت ﻋﺎﻣﺔ ﻋﻦ اﻟﻤﻨﻄﻘﺔ، وأرﻗﺎم ﻣﺮاﺟﻊ اﻻﺗﺼﺎل اﻟﻤﻔﻴﺪة.
إذا آﻨﺖ ﺑﺤﺎﺟﺔ ﻟﺘﺮﺟﻤﺔ اﻟﻤﻌﻠﻮﻣﺎت آﺘﺎﺑـﻴًﺎ إﻟﻰ ﻟﻐﺔ أﺧﺮى، ﺑﺈﻣﻜﺎﻧﻚ أن ﺗﻄﻠﺐ ﻣﻦ رب اﻟﻌﻤﻞ اﻻﺗﺼﺎل ﺑﺎﻟﻤﺠﻠﺲ اﻟﺒﻠﺪيّ، أو ﻳﻤﻜﻨﻚ أ ﻳ ﻀ ًﺎ اﻻﺗﺼﺎل ه ﺎ ﺗ ﻔ ﻴ ًﺎ "ﺑﻤﺮآﺰ اﻟﺘﻮاﺻﻞ ﻣﻊ اﻟﻌﻤﻼء" Customer Contact Centre وذﻟﻚ ﻋﻠﻰ اﻟﺮﻗﻢ 577177 01695.
وإذا آﻨﺖ ﺗﺤﺘﺎج ﻟﻤﺘﺮﺟﻢ ﺷﻔﻬﻲّ، ﻳﺴﺘﻄﻴﻊ اﻟﻤﺠﻠﺲ ا ﻟ ﺒ ﻠ ﺪ يّ أن ﻳﺰوّدك ﺑﻬﺬﻩ اﻟﺨﺪﻣﺔ.
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4 Welcome to West Lancashire
West Lancashire District Council and Lancashire County Council welcome you to the district. This pack aims to give you all the information you need to know to access services in West Lancashire. It has been put together with a view to helping people who have come to work in the area from overseas, usually for short periods of time.
From how to contact the Council to using the sports centres and travel maps- the sheets in this pack are full of useful information.
West Lancashire is a beautiful area, made up of a mix of peaceful countryside, picturesque villages and busy towns.
If you are staying in the Northern parishes the nearest shopping centre is Tarleton Village. Mark Square is where you will be able to buy all the items you need for everyday use, from food and household goods to the hairdressers and eating out places as well as bars.
West Lancashire’s two biggest towns are Ormskirk and Skelmersdale and are easy to get to via public transport.
Ormskirk has a traditional market every Thursday and Saturday, giving shoppers the chance to pick up a bargain. The town centre has many stores where you can buy clothes, food, books, electrical goods and much, much more. Ormskirk is also good for a night out and offers many pubs and restaurants, serving a variety of food including traditional English, Indian and Chinese cooking.
The modern town of Skelmersdale is the home of the Concourse shopping centre. This busy centre, open every day of the week, sells everything from clothes and furniture to everyday essentials.
Across the District, there are many other attractive towns and villages, many with local shops and centres.
West Lancashire has good transport links, making it easy to enjoy a trip to the surrounding towns of Preston, Southport, Wigan and Liverpool. You can travel by bus and train from many locations around West Lancashire (see information pack for details).
We hope you will be happy during your time in West Lancashire.
5 West Lancashire District Council How to Contact the Council
In person West Lancashire District Council has offices in Ormskirk and Skelmersdale that you can visit between the opening times of 9am to 5pm, Monday to Friday.
Our Ormskirk offices are at 52 Derby Street. We also have a Customer Service Point at the Concourse, Skelmersdale.
The Council has recently opened a Customer Contact Point at 52 Derby Street for people to call in and speak to a Customer Service Advisor in person. Customer Service Advisors can help members of the public who have enquiries about a wide range of Council services, including benefits, planning, fly tipping, domestic refuse, street lighting and bulky household collections.
By telephone The Council has a dedicated Customer Contact Centre to answer telephone calls about Council services - the telephone number is 01695 577177. Trained Customer Service Advisors answer the telephone calls and can often help with your query straightaway. If not, they will transfer your call to someone in the relevant department who should be able to help you.
By email If you have access to a computer you can also contact the Council by email. The best email address for any query is [email protected]. Your query will be dealt will very quickly and a reply will be sent back to your email address.
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West Lancashire District Council Domestic Waste and Refuse Collections
If you have any domestic waste, the farm owner will have details about bin collection services. Please see your employer about where you should place your rubbish.
Don't put paper, glass bottles, jars, cans, shoes and textiles in your dustbin! They can all be recycled. You can help the Council and the environment by taking empty bottles, cans, old newspapers, clothes and shoes to the nearest recycling site.
The nearest site to you will be:
• BANKS: Hoole Lane (glass, textiles, books, aluminium cans, shoes) • HESKETH BANK: Village Hall, Shore Road • TARLETON: Mark's Square • SCARISBRICK: Red Lion Restaurant, Southport Road (bottles only)
For more information about recycling your waste or domestic refuse collections, please contact 01695 577177.
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West Lancashire District Council Housing
Are you eligible for a house?
If you are eligible to live in West Lancashire our Housing Division can offer advice on whether you can become a Council tenant, on buying a house or renting with a private landlord. Our staff will give you the advice you need on landlords, building societies and even mortgages if you want to buy a house.
We are also able to offer advice if you think that you may become homeless. If you think your landlord may evict you, our Housing Options team are available to offer assistance.
If you are already in accommodation and you are unhappy with the conditions you are living in, such as cramped facilities, again our staff will be able to help you or point you in the right direction for support.
For more information about housing services, please ring our Customer Contact Centre on 01695 577177 or email via the website at www.westlancsdc.gov.uk.
8 West Lancashire District Council Leisure Facilities
If you like playing sports, swimming, walking in the countryside or the arts, why not try one of our leisure facilities?
Sports Centres
If you want to play badminton, volleyball, indoor bowling, weight training, use the fitness suite, outdoor courts for football, tennis, netball and basketball Why not try North Meols Community Leisure Centre? This is the nearest centre to you and is based at Greaves Hall Avenue, Banks. Telephone 01704 212970.
For information about the other centres, ring Ian McIntyre on 01695 585152.
Swimming
Tarleton High School, Hesketh Lane, has a swimming pool, which is open to the public every weekend during school term-time and is open seven days a week during the school holidays. The school has a timetable available that lists opening times, the type of sessions and prices. For more information you can go along to the school in Hesketh Lane or contact the school on 01772 812644.
Countryside Ranger Service
If you like the great outdoors our Countryside Ranger Service offers a number of free activities, such as walking. Telephone 01695 577177 or 01695 622794 and we will send you a list of events in the post. Alternatively you can email [email protected].
Chapel Gallery
Fans of arts, crafts, exhibitions and culture will love our Chapel Gallery, situated in St Helens Road, Ormskirk. For a programme of events pop into the Gallery, contact 01695 571306 or email [email protected].
Parks and playgrounds
There are plenty of parks and playgrounds where you can take your children for walks or simply to enjoy some of the fun facilities. For example, there are children’s play areas in Hesketh with Beaconsall, Banks and Tarleton. To find out where the nearest park is to you, simply enquire at 52 Derby Street, contact the main switchboard on 01695 577177 or email [email protected].
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West Lancashire District Council Racism and Anti-social Behaviour
What to do if you are a victim of crime or racial harassment?
If you think you are a victim of crime please report it to the police immediately.
The police have a central number that all people must ring to report an incident and this will be logged onto police files. The number to call is 0845 125 3545 and the person taking the call will decide the best action to take. The police will also be able to offer a translation service if you think that you will need it.
The District Council is also here to help you if you think you are the victim of racial harassment.
We take a strong stance on anti-social behaviour and racially motivated incidents and will take action immediately – but we need you to help us.
We can only help you if you report the incident to us and then we can provide you with the support you need. We will work with partner agencies to ensure that action is taken to resolve the situation.
If you are a victim of racial harassment, you can either report the incident to our Human Resources Manager Clive Walsh on 01695 585019 or you can tell your employer to contact the Council on your behalf.
We are also committed to a Race Equality Scheme, which you can read about via our website www.westlancsdc.gov.uk, or you can request a hard copy by dialling 01695 577177.
10 West Lancashire District Council Services for Young People
The District Council offers a range of leisure, educational and other activities for young people
There are sports facilities for youngsters, parks to play in, ball game areas, outdoor activities though our Countryside Ranger Service or even arts and cultural projects.
We also work with other partners to deliver services aimed at children and teenagers. We work with schools and libraries run by the County Council; we support the Youth Council that gives a voice to local youngster; and we also work with the County Council and the National Health Service on social care issues, healthy eating and living.
During the summertime we work with Lancashire County Council, Parish Councils and voluntary organisations to organise trips out, holiday schemes, youth clubs and art projects. For more information about activities, please contact 01695 585761.
If you want any information about services for young people, you can contact West Lancashire District Council’s main contact centre on 01695 577177 or go to www.westlancsdc.gov.uk.
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OTHER WEST LANCASHIRE DISTRICT COUNCIL SERVICES
The District Council offers a range of other services including: collecting Council tax; maintaining the electoral register and organising elections.
If you want any information about any of these services, you can contact West Lancashire District Council’s main contact centre on 01695 577177 or go to www.westlancsdc.gov.uk.
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Lancashire County Council Education and Cultural Services - Early Years
Do you have a child who is 3 or 4 years old?
What does the Nursery Education Scheme provide?
A free part time Pre School nursery education is now available to all 3 and 4 year old children in Lancashire. Your child may be entitled to a maximum of five 2 ½ hour sessions per week during school term time. These sessions are available from any of Lancashire County Council’s eligible providers of pre-school education.
What do I need to do?
You can obtain a list of eligible providers of pre-school education and a Parents Guide by telephoning 01772 261821 or 01772 262190
Then contact the provider of your choice to check they are registered with Lancashire County Council to provide free part time early years education for your child and that they have a vacancy.
If you live in Tanhouse, Digmoor or Moorside and you have a child under 5 years old you can contact the Sure Start Programme on 01695 716819 for information about how they can support you in accessing childcare, early education, health, training and family support services in those wards. It is hoped that a similar range of co-coordinated services will soon be available in the areas of Birch Green, Skelmersdale North and Skelmersdale South.
Useful Information
Are you a Lone Parent and on Income Support? Help is available through a New Deal Parent Advisor. For more information phone for free on 0800 868868 or ask at your local Job Centre.
Nursery Education Grant For information ring 01772 531950
Tax Credits You may be entitled to Tax Credits. Tax credits are made as payments into bank accounts or by Giro cheques. For information on Working Tax Credits and Child Tax Credit phone the help line on 0800 500 222.
Looking for Childcare? Lancashire Childcare Information Service provides quality, accessible and impartial information and guidance on childcare services, resources and issues. Phone our friendly and helpful team free on 0800 195 0137.
13 Lancashire`s Childcare Information Service provides a range of leaflets and list of childcare available in your area. The leaflets include: