How the Pandemic Has Changed the Payments and Banking Ecosystems in Hong Kong, Macau and Taiwan Methodology
VISA CONSUMER PAYMENT ATTITUDES STUDY 2.0 HOW THE PANDEMIC HAS CHANGED THE PAYMENTS AND BANKING ECOSYSTEMS IN HONG KONG, MACAU AND TAIWAN METHODOLOGY OPTIONS: CONSUMERS SEEKING GREATER TABLE INTRODUCTION OF CONTENTS 3 PAYMENT CHOICES AT SMALL MERCHANTS A TIMELINE OF COVID-19 RELATED TICKET TO RIDE: TRAVEL AND SOCIAL RESTRICTIONS 4 CONTACTLESS COMMUTE THE COVID-19 EFFECTS: PANDEMIC EXPERIENCE DRIVEN: 1 ACCELERATES DIGITAL COMMERCE 5 THE RISE OF DIGITAL BANKING ONLINE SHOPPING DRIVES 1.1 AWARENESS AND TRUST: GROWTH IN DIGITAL PAYMENTS 6 VIRTUAL BANKS AT THE CROSSROAD HYGIENE FACTORS AND THE 1.2 WHOSE DATA? OPPORTUNITIES MOVE TO CONTACTLESS 7 AND CHALLENGES IN OPEN BANKING THE SEE-SAW: ABOUT VISA 2 MOBILE WALLETS PASS THE TIPPING POINT 2 TOTAL SAMPLE SIZE 1600 The survey was conducted with 1,600 HONG KONG ONLINE consumers living in Hong Kong SAR 500 (referred to as ‘Hong Kong’), Macau SAR METHODOLOGY (referred to as ‘Macau’), and Taiwan by Intuit Research. The methodology for this study was MACAU FACE-TO-FACE quantitative, with data collection in 300 August 2020. TAIWAN ONLINE For Hong Kong and Taiwan, the surveys were done using online access panels. In 800 Macau, interviews were conducted face- to-face, via street intercepts. Target group: General population aged 18-55 years, with quotas set to ensure a representative sample. The sampling error for these sample sizes is +/- 4.4% for Hong Kong, +/- 5.7 % for Macau and +/- 3.5% for Taiwan at 95% confidence. 3 This is not just another report on the of the pandemic across the payments We hope that this report will provide useful impact of COVID-19.
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