COVER 7/3/08 3:40 pm Page 1 THE LEADING TRADE MAGAZINE FOR UK SPORTS RETAILERS, MANUFACTURERS AND DISTRIBUTORS Sports www.sports-insight.co.uk £3.50 MARCH 2008 Insight THE OFFICIAL PUBLICATION OF THE FEDERATION OF SPORTS AND PLAY ASSOCIATIONS INSIDE THIS ISSUE E-TAILING IN SEASON INDUSTRY ANALYSIS CUSTOMER LOYALTY How Colin McPhail built a Focus on racquet sports, hockey, What’s driving running sales Top tips on attracting £600K pa online store basketball, supports and replica in the UK? repeat business PRO-GK 10/3/08 2:51 pm Page 1 PRO-GK The Future of Goalkeeping is Here e:
[email protected] w: www.pro-gk.com 003:Layout 1 7/3/08 17:14 Page 3 Turn to page 45 to see Starter Pack Offer WWW.SPORTS-INSIGHT.CO.UK 03 CONTENTS 7/3/08 5:09 pm Page 2 IN THIS ISSUE CONTENTS 03.08 ABC Certification Sports Insight working with Sports Insight has a current ABC certified circulation of 5,186 (audit period July 1, 2006 to June 30, 2007). The Audit Bureau of Circulations (ABC) is an independent audit watchdog that verifies magazines’ circulation figures, providing Sports Insight accurate and comparable data for advertisers. Messe Munchen’s ABC Certification demonstrates a media UK partner owner’s integrity, in their willingness to be audited for new media and to conform to industry standards. COVER STORIES REGULARS 26 INDUSTRY ANALYSIS 06 NEWS What’s driving running sales? Latest headlines, key dates and events 28 CUSTOMER LOYALTY 12 KIT STOP Top tips on attracting repeat business Essential stock for your shop 62 E-TAILING 18 FSPA FOCUS How Colin McPhail