ADA Paratransit

Hearing impaired please email: [email protected] or dial 711

ADA Paratransit

Trip Requests & Cancellations

Confirmation of Dates & Pick Up Times ADA Paratransit

Information about SKAGIT TRANSIT Paratransit Eligibility

Suggestions, Compliments or Complaints

360-757-4433 RevisedRevis Mared Ma r2019ch 2016 Skagit Transit hereby gives public notice of its policy to assure NOTES: full compliance with Title VI of the Civil Rights Act of 1964 and ______related amendments, statues and regulations in all Federally funded programs and activities. Title VI requires that no person ______in the United States of America shall, on the grounds of race, color, creed, sex, age or national origin, and other protected classes as ______required by law, be excluded from the participation in, be denied the benefits of, or be otherwise subjected to discrimination under ______any program or activity for which Skagit Transit has received ______Federal financial assistance. Any person, individually or as a member of any specific class ______of persons (including legally protected classes as required by law), who believes that they have been subjected to discrimination ______on the basis of race, color, creed, sex, age or national origin may ______file a complaint with Skagit Transit. A complaint must be filed within 180 days after the date of the alleged discrimination. ______Discrimination Complaint Forms may be obtained at no cost to the complainant by calling (360) 757-8801 or Dial 711. ______Derecho VI de las Garantias ______Constitucionales del Acta de 1964 ______Skagit Transit por medio de la presente da aviso al publico de su politica para asegurar que se cumplan las leyes del ______Derecho VI de las Garantias Constitucionales del Acta de 1964, ______las enmiendas relacionadas, los estatutos y las regulaciones de todos los programas y de las actividades financiadas con ______fondos federales. El Derecho VI dice que ninguna persona en los Estados Unidos de America, en base a su raza, su color, ______su sexo o su nacionalidad de origen, no se le puede excluir de participar o de negarle los beneficios o de ser sujeto a la ______descriminacion bajo ningun programa o actividad en la cual ______Skagit Transit reciba ayuda financiera federal. Cualquiera persona, individualmente o como miembro ______de algun grupo especifico de personas, quien cree que ha sido sometido a la descriminacion en base de su raza, su color, su ______sexo, o su nacion de origen, pueden poner una reclamacion ______con Skagit Transit. La reclamacion debe hacerse dentro de los 180 dias del incidente supuestamente ocurrido. Las formas ______para hacer una reclamacion del Derecho VI de descriminacion pueden ser obtenidas sin ningun costo a usted llamando por telefono al numero (360) 757-8801 o al 711. 32 SKAGIT TRANSIT ADA Paratransit USER’S GUIDE SKAGIT TRANSIT ADA Paratransit USER’S GUIDE 1 Welcome aboard Skagit Transit! NOTES: This User’s Guide will introduce you to Skagit ______Transit’s Paratransit Service and provide the basic ______information you need for an enjoyable ride. ______Skagit Transit Paratransit is designed to provide ______transportation for individuals whose conditions, ______disabilities and/or circumstances prevents them from using Skagit Transit’s Fixed-Route buses. Based on ______the review of an application for Paratransit Service, ______you may receive curb to curb service, curb to Fixed- ______Route service or Fixed-Route service only (with ______training). ______Questions? ______After reading this guide, if you have any ques- ______tions regarding Skagit Transit Paratransit service ______please phone (360) 757-4433. ______Hearing impaired customers should email us at [email protected] ______

2 SKAGIT TRANSIT ADA Paratransit USER’S GUIDE SKAGIT TRANSIT ADA Paratransit USER’S GUIDE 31 EASY Paratransit Numbers TABLE OF CONTENTS Welcome to Skagit Transit ...... 5 (360) 757-4433 How Do I Qualify? ...... 6 Hearing impaired please email: For What Purposes May Skagit Transit Paratransit Be Used? ...... 9 [email protected] or When Does Skagit Transit Paratransit Operate? ...... 9 dial 711 Where Does Skagit Transit Paratransit Operate? ...... 10 Do I Have to Transfer on Paratransit? ...... 10 Please call the number listed Who Can Ride With Me? ...... 11 above if you need to: How Do I Request A Ride On • Schedule a Trip Request or make Cancellations Skagit Transit Paratransit? ...... 12 • Confirm the Dates & Pick Up Times When You Request A Ride, Be Ready To Give the Following Info...... 13 • Get information about Skagit Transit ADA Paratransit Eligibility Important Facts to Remember When Booking a Ride ...... 14 • Suggestions, Compliments, or Complaints. What If I Need to Cancel My Ride? ...... 16 What is the Criteria for Denial or Suspension of Service? ...... 17 SKAGIT TRANSIT What Are the Customer’s Responsibilities? ...... 18 600 County Shop Lane Facts You Need to Know About Mobility Aids, Burlington WA 98233 Wheelchairs and Life Support Equipment ...... 22 Other Tips For Good Service! ...... 24

30 SKAGIT TRANSIT ADA Paratransit USER’S GUIDE SKAGIT TRANSIT ADA Paratransit USER’S GUIDE 3 Senior and Disabled Fare Permit/I.D. What Happens When the People age 65 and older and persons with disabilities Roads Are Snowy or Icy? ...... 25 are eligible to purchase a Regional Reduced Fare Permit. A laminated Regional Reduced Fare Permit is available for $3.00 Travel Training Program ...... 25 from any Puget Sound transit agency. The permit is also valid on the Washington State Ferries. The permit is REQUIRED If You Are Visiting Us ...... 26 ON MOST TRANSIT SYSTEMS IN ORDER TO PAY A RE- DUCED FARE. If You Move Away ...... 27 You may also choose to receive a Skagit Transit Reduced Your Comments Are Welcome! ...... 27 Fare ID Card. The Skagit Transit Reduced Fare ID Card is free and can be requested at the Customer Service Office at Skagit The Americans with Disabilities Act of 1990 ...... 28 Station. You may use the Skagit Transit Reduced Fare ID Card to ride Skagit Transit Fixed Route buses at a reduced rate. Reduced Fare ...... 29 You may purchase fare passes at a reduced price on the fixed Reference Numbers ...... 30 route buses, at the Customer Service Office at Skagit Station in Mount Vernon, or at Skagit Transit, 600 County Shop Lane, Burlington, WA 98233. Permiso para Ancianos y Deshabilitados/ I.D.

Personas 65 o mayores y personas deshabilitadas son elegi- bles para comprar un Permiso Regional de Tarifas Reducidas. Un permiso laminado de tarifas reducidas esta disponible por $3.00 en cualquier agencia de Puget Sound Transit. El permiso también es valido en cualquier de los Washington State Ferries. El permiso es REQUIRIDO EN LOS SISTEMAS DE TRANSI- TO EN ORDEN DE PAGAR LA TARIFA REDUCIDA. Usted también puede recibir el permiso de tarifas reducidas de Skagit Transit. Este permiso de Tarifas Reducidas de Skagit Transit es gratis y puede pedirlo en la oficina de Servicio del Cliente localizado en Skagit Station. Usted pede usar el Per- miso de Tarifas Reducidas de Skagit Transit en todos autobuses fijos y recibir el precio reducido. Usted puede camprar pasajes de tarifa a precio reducido en el autobús fijo, o en Skagit Transit, 600 County Shop Lane, Burlington, WA 98233.

4 SKAGIT TRANSIT ADA Paratransit USER’S GUIDE SKAGIT TRANSIT ADA Paratransit USER’S GUIDE 29 WELCOME TO Skagit Transit ATTN: Skagit Transit Operations Supervisor SKAGIT TRANSIT 600 County Shop Lane Burlington WA 98233 Skagit Transit provides transportation throughout most of Skagit County with 19 Fixed Route buses and complimentary ADA Paratransit routes. THE AMERICANS WITH Skagit Transit Paratransit is a public service, which DISABILITIES ACT OF 1990 provides specialized transportation comparable to The Americans with Disabilities Act of 1990 Skagit Transit’s local, non-commuter Fixed-Route (ADA), is a federal law requiring Skagit Transit to bus service. It is a prescheduled service designed for people who are unable, for reason of a condition(s), provide paratransit services comparable to its disability(ies), or circumstance(s) to get to the nearest Fixed-Route system for individuals who are bus stop or use a Skagit Transit Fixed-Route bus. certified as ADA service eligible. Paratransit Service will be provided on a donation ADA service eligibility is based on functional basis. abilities rather than medical diagnoses. An individual will be certified as “ADA service eligible” if there Skagit Transit Fixed Route buses are now easier to is any part of the Fixed-Route system which cannot ride, because you can pay on board. be used or navigated by an individual because of a • Drop in four quarters ($.50 reduced fare) disability or condition. This eligibility may be con- • Pay with any amount up to $20 and receive ditional and applied on a trip-by-trip basis. change in the form of a ride card. • Purchase a day pass for $2.00 ($1.00 reduced fare) • Purchase a 31 day pass for $25.00 ($12.50 reduced fare)

28 SKAGIT TRANSIT ADA Paratransit USER’S GUIDE SKAGIT TRANSIT ADA Paratransit USER’S GUIDE 5 How Do I Qualify? Your Comments Are Welcome! To qualify for Skagit Transit Paratransit service, Please let Skagit Transit know about things that ask yourself the following questions: are working well for you and things that are working poorly. We do a better job when we know what you ✓ Are you able to get on or off a bus? need. Give us your comments, complaints and com- ✓ Are you able to get to or from the nearest Skagit pliments by calling our Customer Service Representa- Transit bus stop? tive and inform them as to why you are calling. Please be specific and include the following information. ✓ Are you able to wait (standing) at a Skagit Transit • Your name, address and phone number bus stop for 5 to 10 minutes? • The date, time and location of the occurrence • The Skagit Transit vehicle number and driver’s name ✓ Are you able to ride or to understand instructions • Your compliment, suggestion or complaint on how to ride the bus? The Customer Service Representative who takes If you responded “NO” to any of the previous your call will collect the above information and for- questions, you may qualify for our Skagit Transit ward it to the Operations Supervisor. If further action Paratransit service. or follow up is needed, a supervisor may contact you for additional information.

To request an application for If you have a specific service issue or question, Skagit Transit’s Paratransit services please call (360) 757-4433. please call Skagit Transit Customer Service. Hearing impaired please email: [email protected] or dial 711 If a Customer Service Representative is unable to answer your question or address your concern, please Fill out the application with complete answers contact an Operations Supervisor. to each question and return it to Skagit Transit or to a Skagit Transit Driver as soon as possible. Skagit You may also write to Skagit Transit at Transit will determine your eligibility for service the address below: within 21 days after receipt of your completed application.

6 SKAGIT TRANSIT ADA Paratransit USER’S GUIDE SKAGIT TRANSIT ADA Paratransit USER’S GUIDE 27 may be able to ride Skagit Transit’s Fixed-Route bus As soon as the determination has been made, you service but do not know how - we can help! will receive a letter notifying you of the level of service to be provided to you by Skagit Transit. If We have created a program that is designed to you are not satisfied with the decision, you may meet your specific needs in learning how to use the appeal the determination. Your determination letter Fixed-Route buses. We will teach you how to get on will provide you with information on the appeals and off the bus, request a stop, use the lift and how process. to read a schedule. This may be the perfect program for you! If you are inter- Each completed application will be reviewed ested, please call Skagit to determine the level of service to be provided as Transit at any of the num- established by the Americans with Disabilities Act bers listed on the back and Skagit Transit. Information from the applica- cover of this User’s Guide tion, medical professionals, caregivers and Skagit and ask to speak with the Transit staff will be considered in the determination Travel Trainer. process. Telephone and/or in-person interviews (with Skagit Transit staff) as well as follow up with medical professionals, case managers and other If You Are Visiting Us knowledgeable professionals may occur to gather If you visit Skagit County and are unable to additional information and verification of the ap- use the transit bus due to a disability, you may use plicant’s condition(s) and/or disability(ies). Skagit Transit Paratransit for up to 21 days. Af- ter 21 days, we may ask you to complete a Skagit An in-person assessment (IPA) is an interview Transit Paratransit application form. that will measure your skills and abilities to use If You Move Away the regular fixed route bus. An IPA provides more If you move away from Skagit County or do not individualized information to the Eligibility Special- need the service any longer, please notify us. We will ist who determine’s an applicant’s ADA Paratransit remove your name from our mailing list. eligibility. Please note that your aplication is not complete until you finish the IPA if one is required. Skagit Transit reserves the right to require the medi- 26 SKAGIT TRANSIT ADA Paratransit USER’S GUIDE SKAGIT TRANSIT ADA Paratransit USER’S GUIDE 7 cal verification and to approve the credentials of the professional. What Happens When the Roads Are Snowy or Icy? Please be aware that Skagit Transit Paratransit During inclement weather, Skagit Transit re- cannot transport individuals with medical condi- serves the right to limit or stop service in the event tions or symptoms for which a higher level of care that road conditions become hazardous and unsafe. and transportation is needed. Skagit Transit We may have to cancel or reschedule rides. When Paratransit will not transport anyone whose we have to reduce our service due to poor weather condition appears to prevent him or her from being conditions, please consider canceling or reschedul- safely transported. Personal Care Attendants (PCA) ing rides that are not essential. We will do our best are strongly encouraged to accompany individuals to provide service for essential rides. who require special assistance. Listen to your local radio stations for updates on the status of our Paratransit service. LOCAL RADIO LISTINGS for Snow Service Updates KAPS Radio - 660 AM KWLE Radio - 1340 AM KBRC Radio - 1430 AM KSVR Radio - 90.1 FM Travel Training Program After reviewing the information found in this guide, you may have found that the Skagit Transit Paratransit service is not for you. If you think you

8 SKAGIT TRANSIT ADA Paratransit USER’S GUIDE SKAGIT TRANSIT ADA Paratransit USER’S GUIDE 25 Other Tips For Good For What Purposes May Service! Skagit Transit Paratransit • Limit your grocery bags (and/or packages) to three (3) bags per ride. Drivers may help you Be Used? carry your packages or bags of groceries if they can be safely handled while providing assistance You may use the service for any reason. Skagit Tran- to you getting on to and off of the bus. sit Paratransit does not prioritize by ride purpose. Use the service to go to the doctor, shopping, visit • Extra large, heavy, or odd size items may not be friends or other destinations within Skagit County. transported on our vehicles. Please arrange for a delivery service, family or friends, or a volunteer IF YOU HAVE A MEDICAL EMERGENCY agency to help you. CALL 9-1-1 • Please keep all personal belongings with you on the vehicle. Please check for your belongings When Does Skagit Transit when leaving the vehicle. Paratransit Operate? • If an item is lost, please call Skagit Transit. We Skagit Transit Paratransit operates the same are not responsible for returning lost items. All hours as Skagit Transit’s local, non-commuter Fixed- lost and found items are stored for 30 days and Route buses. Hours may vary depending on the then disposed of if unclaimed. schedule of service for the area routes. These hours are approximate:

Weekdays: 6:00 am to 9:00 pm Saturday: 8:00 am to 6:00 pm Sunday: 8:00 am to 6:00 pm Saturday and Sunday services are limited, please call for service areas. 24 SKAGIT TRANSIT ADA Paratransit USER’S GUIDE SKAGIT TRANSIT ADA Paratransit USER’S GUIDE 9 Transit drivers are not able to provide assistance SKAGIT TRANSIT PARATRANSIT DOES NOT OPERATE once you are off the vehicle. ON THE FOLLOWING HOLIDAYS: • Our lifts can accommodate wheelchairs up to 30 • New Year’s Day inches wide, 48 inches long and up to 600 pounds • Memorial Day in weight when occupied. If you have a wheel- • Independence Day chair that exceeds these dimensions and weight, • Labor Day please indicate it on the application form. We • Thanksgiving will do our best to make the service available to • Christmas Day you. Skagit Transit Paratransit will provide full service • If you use a wheelchair or other mobility aid and on Martin Luther King Jr.’s Day, President’s Day, have steps and/or a ramp at your residence or Easter, Veteran’s Day, and the day after Thanks destination, you should arrange for someone, giving. other than a Skagit Transit driver, to assist you up and down the steps. • You may ride in an electric power scooter on our Where Does Skagit Transit vehicles. However, we prefer that you transfer to a seat, for your safety as well as that of your Paratransit Operate? scooter and other passengers. Skagit Transit Paratransit provides service • Skagit Transit will transport individuals with por- within 3/4 mile of the fixed route service. The level table medical equipment, such as oxygen, respira- of service available to you will be determined by the tors, etc., however, if you are unable to manage review of your application and by the area in which the equipment on your own, please have someone you reside. You will receive a determination letter accompany you to provide the extra assistance that will explain the level of service available to you you need. For the safety of yourself, your equip- within 21 days of receiving your completed applica- ment and other passengers, the equipment must tion. be secured while the vehicle is in motion.

Do I Have to Transfer on Paratransit? Due to geography of the county, you may be 10 SKAGIT TRANSIT ADA Paratransit USER’S GUIDE SKAGIT TRANSIT ADA Paratransit USER’S GUIDE 23 required to transfer to a transit bus for part of Facts You Need to Know your ride. The Paratransit driver will assist you About Mobility Aids, in meeting the Fixed-Route bus at predetermined locations. You are assured the same safe and Wheelchairs and Life courteous service on our Fixed-Route transit service Support Equipment as you receive on our Paratransit service. You are required to wear the safety belts provided, including customers in wheelchairs and scooters. For your safety, wheelchair securements installed in the vehicles must be used. If you use a mobility aid, wheelchair or scooter, it must be in safe working order.

Your wheelchair may be considered unsafe if: • The wheels or other parts are loose or dangerous. Who Can Ride With Me? Skagit Transit Paratransit understands • The tires are flat. that you may want to travel with a friend or family • One or both brakes do not hold the wheels se- member, need additional assistance from your curely. Personal Care Attendant or wish to bring your • The battery on an electric wheelchair is dead and service animal on board. Following the guidelines the chair cannot be moved without extreme effort listed on the next page, we welcome you and your by the driver. If your mobility aid, wheelchair or guest on board. scooter is unsafe to transport, you may be denied transportation. Let us know if you are having Personal Care Attendant (PCA) problems with your mobility aid. A Personal Care Attendant is someone who • If you use a manual wheelchair, please provide travels with you and helps you if you are not able to an attendant if you require assistance over rough travel alone or need assistance. If you need someone terrain or steep slopes. Remember that Skagit to ride with you, be sure to inform Skagit Transit on the application form. By doing this, we will automatically reserve a seat for your Personal Care 22 SKAGIT TRANSIT ADA Paratransit USER’S GUIDE SKAGIT TRANSIT ADA Paratransit USER’S GUIDE 11 Attendant when you use our Paratransit service. follow us on twitter. Skagit Transit does not provide personal care services. Skagit Transit Customer Service Companions is located at You may travel with a friend, family member or 105 E. Kincaid Street guest to your destination(s). More than one person Mount Vernon. may travel with you, as long as space is available on the vehicle. If you will have one or more persons Customer Service Hours riding with you, please let the scheduler know when you place your ride request. Monday - Friday: 8:30 am - 11:00 pm Service Animals 12:00 pm - 4:30 pm Service animals are welcome on all Skagit Transit vehicles. Please tell the scheduler when you place your ride request if your service animal will accompany you. (Small pets in approved carriers are also allowed on board as long as you are able to manage and maintain control of the pet and carrier.) How Do I Request A Ride On Skagit Transit Paratransit? To request a ride, call Skagit Transit Paratransit at (360) 757-4433 Hearing impaired please email: custserv@ skagittransit.org or dial 711 12 SKAGIT TRANSIT ADA Paratransit USER’S GUIDE SKAGIT TRANSIT ADA Paratransit USER’S GUIDE 21 drivers are paid public employees and shall not accept gifts of any kind. • Paratransit is a shared service.

• Please comply with all safety rules, including no • Rides may be requested one (1) to seven (7) days smoking, eating or drinking on Skagit Transit in advance. Booking your rides as far in advance as vehicles. Firearms, other weapons, hazardous you can is best for solidifying your requests. chemicals, flammable liquids, explosives, acid or other materials likely to cause harm are also • Be sure to request round trip service if required. forbidden. Your cooperation in making our ser- Skagit Transit Paratransit will sometimes offer one vice as convenient and comfortable as possible is way rides if round trips are not available. appreciated. Ride requests are accepted: Daily: 8:00 am - 4:00 pm* *Requests for the next day’s service will be accepted until 5:00 pm PLEASE NOTE: It is the rider’s responsibility to provide When You Request A Ride - an assistant for his/her special needs. Be Ready To Give The Drivers may not leave the immediate Following Information: vicinity of their vehicles to provide ✓ Your name and phone number; assistance to passengers in their homes, doctors’ offices or other buildings. ✓ The date of your ride; ✓ The complete address of your pick up location; For service updates and rider information please visit our website, skagittransit.org or 20 SKAGIT TRANSIT ADA Paratransit USER’S GUIDE SKAGIT TRANSIT ADA Paratransit USER’S GUIDE 13 you need. If you need assistance into your home ✓ The complete address and phone number of your please make arrangements prior to each ride to destination; have someone help you into your home. The drivers are not allowed to enter private residences ✓ Your desired pick up or appointment time for for any reason. your ride request; • If you are traveling to a large building, complex, ✓ Use of mobility aid or life support equipment, or mall, a predetermined outside entrance will be such as a wheelchair and portable oxygen tank, used for your drop off location. From that point, etc.; you are required to travel without assistance from ✓ Number of persons traveling with you; the Skagit Transit Paratransit driver to and from your final destination. You will be picked up at ✓ Use of a service animal or traveling with a small the same point at which you were dropped off pet in an approved carrier; unless otherwise requested. ✓ Special instructions or information for the driver • All personal belongings such as medical records, to transport you; lunch boxes, etc., which do not require secure- ✓ And all of the above information for your return ment, must be kept in the customer’s possession ride, if you need one. at all times.

• Please cooperate with the drivers and follow Important Facts to their instructions. Distractions must be kept to a Remember When Booking minimum for safety’s sake. • Please maintain your personal hygiene within ac- A Ride ceptable standards as to not cause discomfort to 1) Your pick up time may be scheduled up to other passengers. an hour earlier or later than your request, since we group rides together and strive to provide safe and • Please do not tip our drivers. Skagit Transit efficient service. Also, your scheduled time may change slightly. 14 SKAGIT TRANSIT ADA Paratransit USER’S GUIDE SKAGIT TRANSIT ADA Paratransit USER’S GUIDE 19 2) The more flexible you can be about the day What Are the Customer’s and time you request for your ride, the easier it will be for the scheduler to provide you with a ride. Responsibilities? 3) Ride requests must be scheduled at least 30 As a Skagit Transit Paratransit customer, you minutes apart from the scheduled drop off time have responsibilities to use the service appropriately and the next pick up time. When we drop you off, we cannot wait for you at your destination as we for the sake of your fellow customers. If one custom- may have other passengers to serve. er disrupts service due to inappropriate use or unre- alistic expectations, service to others is affected. For 4) Unexpected delays occur for many reasons. the comfort and safety of our passengers and drivers, Please inform the scheduler of your appointment time or desired time of arrival at your destination. Skagit Transit requests the following of all passengers: It is important for Skagit Transit to allow adequate travel time due to the fact that we are a shared ride • Be ready at least 15 minutes before your sched service. It is also suggested when scheduling your uled pick up time. If the driver arrives and you return that you allow an extra 15 to 30 minutes from when you think you will be finished. It is better to are not ready, the driver will wait NO MORE wait a few minutes than to miss your ride. THAN 5 minutes. 5) Please, make ride requests only for the rides • The pick up area for the Paratransit service that you are certain you are going to take using the needs to be safe and easy to access. Skagit Paratransit service. Transit requires an obstruction-free approach and sufficient turn-around area for its vehicles. What if my situation chang- Otherwise, Skagit Transit may need to pick you up and drop you off at another safe location. es? • Please contact us if you are discharged from a • Skagit Transit assumes you are able to travel inde- nursing facility as you may need to submit a pendently from your curb to the Skagit Transit new application to determine your eligibility for Paratransit vehicle and from the vehicle to your Paratransit services. destination. • Please notify us when you have a change of address, conditions, and/or abilities as you may • If you need additional assistance, please make need to re-apply for paratransit services. your own arrangements for the level of assistance 18 SKAGIT TRANSIT ADA Paratransit USER’S GUIDE SKAGIT TRANSIT ADA Paratransit USER’S GUIDE 15 What If I Need to What is the Criteria for Cancel My Ride? Denial or Suspension of You should always cancel a ride if you no longer Service? need it. Your courtesy is greatly appreciated. Please, Skagit Transit Paratransit is committed to pro- call a Skagit Transit Scheduler as soon as you know viding specialized transportation for our eligible that the ride is not needed. Even if you don’t know passengers. However, there are occasions when until the day of the ride, it is still important to call Skagit Transit Paratransit is abused by individuals. and let Skagit Transit know of your change in plans When this occurs repeatedly, it may be necessary to as soon as possible. If you need to cancel more than deny service to those individuals. one trip, be sure to tell the Skagit Transit Scheduler Criteria for Denial or Suspension of Ser which trips to cancel. vice include the following: Behavior which presents a danger to the Cancellation of rides are accepted health or safety of other customers or Weekdays: Between 6:00 am and 9:00 pm Skagit Transit employees. Saturday: Between 8:00 am and 5:00 pm Such behavior includes conduct that is violent, Sunday: Between 8:00 am and 5:00 pm seriously disruptive or illegal and may result in immediate suspension. (360) 757-4433 No-Shows & Late Cancellations Hearing impaired please email custserv@ No-Shows are when you are not present or ready skagittransit.org or dial 711 to leave within 5 minutes of the scheduled pick up time. Late cancellations are when you cancel your Please note... ride less than two (2) hours before your ride was to be provided. A pattern of No-Shows and Late Skagit Transit drivers cannot schedule or Cancellations equal to or greater than 30% of trips cancel your rides for you. Therefore, you need to in a calendar month could result in a suspension of call a Skagit Transit Scheduler directly. service. 16 SKAGIT TRANSIT ADA Paratransit USER’S GUIDE SKAGIT TRANSIT ADA Paratransit USER’S GUIDE 17 What If I Need to What is the Criteria for Cancel My Ride? Denial or Suspension of You should always cancel a ride if you no longer Service? need it. Your courtesy is greatly appreciated. Please, Skagit Transit Paratransit is committed to pro- call a Skagit Transit Scheduler as soon as you know viding specialized transportation for our eligible that the ride is not needed. Even if you don’t know passengers. However, there are occasions when until the day of the ride, it is still important to call Skagit Transit Paratransit is abused by individuals. and let Skagit Transit know of your change in plans When this occurs repeatedly, it may be necessary to as soon as possible. If you need to cancel more than deny service to those individuals. one trip, be sure to tell the Skagit Transit Scheduler Criteria for Denial or Suspension of Ser which trips to cancel. vice include the following: Behavior which presents a danger to the Cancellation of rides are accepted health or safety of other customers or Weekdays: Between 6:00 am and 9:00 pm Skagit Transit employees. Saturday: Between 8:00 am and 5:00 pm Such behavior includes conduct that is violent, Sunday: Between 8:00 am and 5:00 pm seriously disruptive or illegal and may result in immediate suspension. (360) 757-4433 No-Shows & Late Cancellations Hearing impaired please email custserv@ No-Shows are when you are not present or ready skagittransit.org or dial 711 to leave within 5 minutes of the scheduled pick up time. Late cancellations are when you cancel your Please note... ride less than two (2) hours before your ride was to be provided. A pattern of No-Shows and Late Skagit Transit drivers cannot schedule or Cancellations equal to or greater than 30% of trips cancel your rides for you. Therefore, you need to in a calendar month could result in a suspension of call a Skagit Transit Scheduler directly. service. 16 SKAGIT TRANSIT ADA Paratransit USER’S GUIDE SKAGIT TRANSIT ADA Paratransit USER’S GUIDE 17 2) The more flexible you can be about the day What Are the Customer’s and time you request for your ride, the easier it will be for the scheduler to provide you with a ride. Responsibilities? 3) Ride requests must be scheduled at least 30 As a Skagit Transit Paratransit customer, you minutes apart from the scheduled drop off time have responsibilities to use the service appropriately and the next pick up time. When we drop you off, we cannot wait for you at your destination as we for the sake of your fellow customers. If one custom- may have other passengers to serve. er disrupts service due to inappropriate use or unre- alistic expectations, service to others is affected. For 4) Unexpected delays occur for many reasons. the comfort and safety of our passengers and drivers, Please inform the scheduler of your appointment time or desired time of arrival at your destination. Skagit Transit requests the following of all passengers: It is important for Skagit Transit to allow adequate travel time due to the fact that we are a shared ride • Be ready at least 15 minutes before your sched service. It is also suggested when scheduling your uled pick up time. If the driver arrives and you return that you allow an extra 15 to 30 minutes from when you think you will be finished. It is better to are not ready, the driver will wait NO MORE wait a few minutes than to miss your ride. THAN 5 minutes. 5) Please, make ride requests only for the rides • The pick up area for the Paratransit service that you are certain you are going to take using the needs to be safe and easy to access. Skagit Paratransit service. Transit requires an obstruction-free approach and sufficient turn-around area for its vehicles. What if my situation chang- Otherwise, Skagit Transit may need to pick you up and drop you off at another safe location. es? • Please contact us if you are discharged from a • Skagit Transit assumes you are able to travel inde- nursing facility as you may need to submit a pendently from your curb to the Skagit Transit new application to determine your eligibility for Paratransit vehicle and from the vehicle to your Paratransit services. destination. • Please notify us when you have a change of address, conditions, and/or abilities as you may • If you need additional assistance, please make need to re-apply for paratransit services. your own arrangements for the level of assistance 18 SKAGIT TRANSIT ADA Paratransit USER’S GUIDE SKAGIT TRANSIT ADA Paratransit USER’S GUIDE 15 you need. If you need assistance into your home ✓ The complete address and phone number of your please make arrangements prior to each ride to destination; have someone help you into your home. The drivers are not allowed to enter private residences ✓ Your desired pick up or appointment time for for any reason. your ride request; • If you are traveling to a large building, complex, ✓ Use of mobility aid or life support equipment, or mall, a predetermined outside entrance will be such as a wheelchair and portable oxygen tank, used for your drop off location. From that point, etc.; you are required to travel without assistance from ✓ Number of persons traveling with you; the Skagit Transit Paratransit driver to and from your final destination. You will be picked up at ✓ Use of a service animal or traveling with a small the same point at which you were dropped off pet in an approved carrier; unless otherwise requested. ✓ Special instructions or information for the driver • All personal belongings such as medical records, to transport you; lunch boxes, etc., which do not require secure- ✓ And all of the above information for your return ment, must be kept in the customer’s possession ride, if you need one. at all times.

• Please comply with all safety rules, including no • Rides may be requested one (1) to seven (7) days smoking, eating or drinking on Skagit Transit in advance. Booking your rides as far in advance as vehicles. Firearms, other weapons, hazardous you can is best for solidifying your requests. chemicals, flammable liquids, explosives, acid or other materials likely to cause harm are also • Be sure to request round trip service if required. forbidden. Your cooperation in making our ser- Skagit Transit Paratransit will sometimes offer one vice as convenient and comfortable as possible is way rides if round trips are not available. appreciated. Ride requests are accepted: Daily: 8:00 am - 4:00 pm* *Requests for the next day’s service will be accepted until 5:00 pm PLEASE NOTE: It is the rider’s responsibility to provide When You Request A Ride - an assistant for his/her special needs. Be Ready To Give The Drivers may not leave the immediate Following Information: vicinity of their vehicles to provide ✓ Your name and phone number; assistance to passengers in their homes, doctors’ offices or other buildings. ✓ The date of your ride; ✓ The complete address of your pick up location; For service updates and rider information please visit our website, skagittransit.org or 20 SKAGIT TRANSIT ADA Paratransit USER’S GUIDE SKAGIT TRANSIT ADA Paratransit USER’S GUIDE 13 Attendant when you use our Paratransit service. follow us on twitter. Skagit Transit does not provide personal care services. Skagit Transit Customer Service Companions is located at You may travel with a friend, family member or 105 E. Kincaid Street guest to your destination(s). More than one person Mount Vernon. may travel with you, as long as space is available on the vehicle. If you will have one or more persons Customer Service Hours riding with you, please let the scheduler know when you place your ride request. Monday - Friday: 8:30 am - 11:00 pm Service Animals 12:00 pm - 4:30 pm Service animals are welcome on all Skagit Transit vehicles. Please tell the scheduler when you place your ride request if your service animal will accompany you. (Small pets in approved carriers are also allowed on board as long as you are able to manage and maintain control of the pet and carrier.) How Do I Request A Ride On Skagit Transit Paratransit? To request a ride, call Skagit Transit Paratransit at (360) 757-4433 Hearing impaired please email: custserv@ skagittransit.org or dial 711 12 SKAGIT TRANSIT ADA Paratransit USER’S GUIDE SKAGIT TRANSIT ADA Paratransit USER’S GUIDE 21 required to transfer to a transit bus for part of Facts You Need to Know your ride. The Paratransit driver will assist you About Mobility Aids, in meeting the Fixed-Route bus at predetermined locations. You are assured the same safe and Wheelchairs and Life courteous service on our Fixed-Route transit service Support Equipment as you receive on our Paratransit service. You are required to wear the safety belts provided, including customers in wheelchairs and scooters. For your safety, wheelchair securements installed in the vehicles must be used. If you use a mobility aid, wheelchair or scooter, it must be in safe working order.

Your wheelchair may be considered unsafe if: • The wheels or other parts are loose or dangerous. Who Can Ride With Me? Skagit Transit Paratransit understands • The tires are flat. that you may want to travel with a friend or family • One or both brakes do not hold the wheels se- member, need additional assistance from your curely. Personal Care Attendant or wish to bring your • The battery on an electric wheelchair is dead and service animal on board. Following the guidelines the chair cannot be moved without extreme effort listed on the next page, we welcome you and your by the driver. If your mobility aid, wheelchair or guest on board. scooter is unsafe to transport, you may be denied transportation. Let us know if you are having Personal Care Attendant (PCA) problems with your mobility aid. A Personal Care Attendant is someone who • If you use a manual wheelchair, please provide travels with you and helps you if you are not able to an attendant if you require assistance over rough travel alone or need assistance. If you need someone terrain or steep slopes. Remember that Skagit to ride with you, be sure to inform Skagit Transit on the application form. By doing this, we will automatically reserve a seat for your Personal Care 22 SKAGIT TRANSIT ADA Paratransit USER’S GUIDE SKAGIT TRANSIT ADA Paratransit USER’S GUIDE 11 Transit drivers are not able to provide assistance SKAGIT TRANSIT PARATRANSIT DOES NOT OPERATE once you are off the vehicle. ON THE FOLLOWING HOLIDAYS: • Our lifts can accommodate wheelchairs up to 30 • New Year’s Day inches wide, 48 inches long and up to 600 pounds • Memorial Day in weight when occupied. If you have a wheel- • Independence Day chair that exceeds these dimensions and weight, • Labor Day please indicate it on the application form. We • Thanksgiving will do our best to make the service available to • Christmas Day you. Skagit Transit Paratransit will provide full service • If you use a wheelchair or other mobility aid and on Martin Luther King Jr.’s Day, President’s Day, have steps and/or a ramp at your residence or Easter, Veteran’s Day, and the day after Thanks destination, you should arrange for someone, giving. other than a Skagit Transit driver, to assist you up and down the steps. • You may ride in an electric power scooter on our Where Does Skagit Transit vehicles. However, we prefer that you transfer to a seat, for your safety as well as that of your Paratransit Operate? scooter and other passengers. Skagit Transit Paratransit provides service • Skagit Transit will transport individuals with por- within 3/4 mile of the fixed route service. The level table medical equipment, such as oxygen, respira- of service available to you will be determined by the tors, etc., however, if you are unable to manage review of your application and by the area in which the equipment on your own, please have someone you reside. You will receive a determination letter accompany you to provide the extra assistance that will explain the level of service available to you you need. For the safety of yourself, your equip- within 21 days of receiving your completed applica- ment and other passengers, the equipment must tion. be secured while the vehicle is in motion.

Do I Have to Transfer on Paratransit? Due to geography of the county, you may be 10 SKAGIT TRANSIT ADA Paratransit USER’S GUIDE SKAGIT TRANSIT ADA Paratransit USER’S GUIDE 23 Other Tips For Good For What Purposes May Service! Skagit Transit Paratransit • Limit your grocery bags (and/or packages) to three (3) bags per ride. Drivers may help you Be Used? carry your packages or bags of groceries if they can be safely handled while providing assistance You may use the service for any reason. Skagit Tran- to you getting on to and off of the bus. sit Paratransit does not prioritize by ride purpose. Use the service to go to the doctor, shopping, visit • Extra large, heavy, or odd size items may not be friends or other destinations within Skagit County. transported on our vehicles. Please arrange for a delivery service, family or friends, or a volunteer IF YOU HAVE A MEDICAL EMERGENCY agency to help you. CALL 9-1-1 • Please keep all personal belongings with you on the vehicle. Please check for your belongings When Does Skagit Transit when leaving the vehicle. Paratransit Operate? • If an item is lost, please call Skagit Transit. We Skagit Transit Paratransit operates the same are not responsible for returning lost items. All hours as Skagit Transit’s local, non-commuter Fixed- lost and found items are stored for 30 days and Route buses. Hours may vary depending on the then disposed of if unclaimed. schedule of service for the area routes. These hours are approximate:

Weekdays: 6:00 am to 9:00 pm Saturday: 8:00 am to 6:00 pm Sunday: 8:00 am to 6:00 pm Saturday and Sunday services are limited, please call for service areas. 24 SKAGIT TRANSIT ADA Paratransit USER’S GUIDE SKAGIT TRANSIT ADA Paratransit USER’S GUIDE 9 cal verification and to approve the credentials of the professional. What Happens When the Roads Are Snowy or Icy? Please be aware that Skagit Transit Paratransit During inclement weather, Skagit Transit re- cannot transport individuals with medical condi- serves the right to limit or stop service in the event tions or symptoms for which a higher level of care that road conditions become hazardous and unsafe. and transportation is needed. Skagit Transit We may have to cancel or reschedule rides. When Paratransit will not transport anyone whose we have to reduce our service due to poor weather condition appears to prevent him or her from being conditions, please consider canceling or reschedul- safely transported. Personal Care Attendants (PCA) ing rides that are not essential. We will do our best are strongly encouraged to accompany individuals to provide service for essential rides. who require special assistance. Listen to your local radio stations for updates on the status of our Paratransit service. LOCAL RADIO LISTINGS for Snow Service Updates KAPS Radio - 660 AM KWLE Radio - 1340 AM KBRC Radio - 1430 AM KSVR Radio - 90.1 FM Travel Training Program After reviewing the information found in this guide, you may have found that the Skagit Transit Paratransit service is not for you. If you think you

8 SKAGIT TRANSIT ADA Paratransit USER’S GUIDE SKAGIT TRANSIT ADA Paratransit USER’S GUIDE 25 may be able to ride Skagit Transit’s Fixed-Route bus As soon as the determination has been made, you service but do not know how - we can help! will receive a letter notifying you of the level of service to be provided to you by Skagit Transit. If We have created a program that is designed to you are not satisfied with the decision, you may meet your specific needs in learning how to use the appeal the determination. Your determination letter Fixed-Route buses. We will teach you how to get on will provide you with information on the appeals and off the bus, request a stop, use the lift and how process. to read a schedule. This may be the perfect program for you! If you are inter- Each completed application will be reviewed ested, please call Skagit to determine the level of service to be provided as Transit at any of the num- established by the Americans with Disabilities Act bers listed on the back and Skagit Transit. Information from the applica- cover of this User’s Guide tion, medical professionals, caregivers and Skagit and ask to speak with the Transit staff will be considered in the determination Travel Trainer. process. Telephone and/or in-person interviews (with Skagit Transit staff) as well as follow up with medical professionals, case managers and other If You Are Visiting Us knowledgeable professionals may occur to gather If you visit Skagit County and are unable to additional information and verification of the ap- use the transit bus due to a disability, you may use plicant’s condition(s) and/or disability(ies). Skagit Transit Paratransit for up to 21 days. Af- ter 21 days, we may ask you to complete a Skagit An in-person assessment (IPA) is an interview Transit Paratransit application form. that will measure your skills and abilities to use If You Move Away the regular fixed route bus. An IPA provides more If you move away from Skagit County or do not individualized information to the Eligibility Special- need the service any longer, please notify us. We will ist who determine’s an applicant’s ADA Paratransit remove your name from our mailing list. eligibility. Please note that your aplication is not complete until you finish the IPA if one is required. Skagit Transit reserves the right to require the medi- 26 SKAGIT TRANSIT ADA Paratransit USER’S GUIDE SKAGIT TRANSIT ADA Paratransit USER’S GUIDE 7 How Do I Qualify? Your Comments Are Welcome! To qualify for Skagit Transit Paratransit service, Please let Skagit Transit know about things that ask yourself the following questions: are working well for you and things that are working poorly. We do a better job when we know what you ✓ Are you able to get on or off a bus? need. Give us your comments, complaints and com- ✓ Are you able to get to or from the nearest Skagit pliments by calling our Customer Service Representa- Transit bus stop? tive and inform them as to why you are calling. Please be specific and include the following information. ✓ Are you able to wait (standing) at a Skagit Transit • Your name, address and phone number bus stop for 5 to 10 minutes? • The date, time and location of the occurrence • The Skagit Transit vehicle number and driver’s name ✓ Are you able to ride or to understand instructions • Your compliment, suggestion or complaint on how to ride the bus? The Customer Service Representative who takes If you responded “NO” to any of the previous your call will collect the above information and for- questions, you may qualify for our Skagit Transit ward it to the Operations Supervisor. If further action Paratransit service. or follow up is needed, a supervisor may contact you for additional information.

6 SKAGIT TRANSIT ADA Paratransit USER’S GUIDE SKAGIT TRANSIT ADA Paratransit USER’S GUIDE 27 WELCOME TO Skagit Transit ATTN: Skagit Transit Operations Supervisor SKAGIT TRANSIT 600 County Shop Lane Burlington WA 98233 Skagit Transit provides transportation throughout most of Skagit County with 19 Fixed Route buses and complimentary ADA Paratransit routes. THE AMERICANS WITH Skagit Transit Paratransit is a public service, which DISABILITIES ACT OF 1990 provides specialized transportation comparable to The Americans with Disabilities Act of 1990 Skagit Transit’s local, non-commuter Fixed-Route (ADA), is a federal law requiring Skagit Transit to bus service. It is a prescheduled service designed for people who are unable, for reason of a condition(s), provide paratransit services comparable to its disability(ies), or circumstance(s) to get to the nearest Fixed-Route system for individuals who are bus stop or use a Skagit Transit Fixed-Route bus. certified as ADA service eligible. Paratransit Service will be provided on a donation ADA service eligibility is based on functional basis. abilities rather than medical diagnoses. An individual will be certified as “ADA service eligible” if there Skagit Transit Fixed Route buses are now easier to is any part of the Fixed-Route system which cannot ride, because you can pay on board. be used or navigated by an individual because of a • Drop in four quarters ($.50 reduced fare) disability or condition. This eligibility may be con- • Pay with any amount up to $20 and receive ditional and applied on a trip-by-trip basis. change in the form of a ride card. • Purchase a day pass for $2.00 ($1.00 reduced fare) • Purchase a 31 day pass for $25.00 ($12.50 reduced fare)

28 SKAGIT TRANSIT ADA Paratransit USER’S GUIDE SKAGIT TRANSIT ADA Paratransit USER’S GUIDE 5 Senior and Disabled Fare Permit/I.D. What Happens When the People age 65 and older and persons with disabilities Roads Are Snowy or Icy? ...... 25 are eligible to purchase a Regional Reduced Fare Permit. A laminated Regional Reduced Fare Permit is available for $3.00 Travel Training Program ...... 25 from any Puget Sound transit agency. The permit is also valid on the Washington State Ferries. The permit is REQUIRED If You Are Visiting Us ...... 26 ON MOST TRANSIT SYSTEMS IN ORDER TO PAY A RE- DUCED FARE. If You Move Away ...... 27 You may also choose to receive a Skagit Transit Reduced Your Comments Are Welcome! ...... 27 Fare ID Card. The Skagit Transit Reduced Fare ID Card is free and can be requested at the Customer Service Office at Skagit The Americans with Disabilities Act of 1990 ...... 28 Station. You may use the Skagit Transit Reduced Fare ID Card to ride Skagit Transit Fixed Route buses at a reduced rate. Reduced Fare ...... 29 You may purchase fare passes at a reduced price on the fixed Reference Numbers ...... 30 route buses, at the Customer Service Office at Skagit Station in Mount Vernon, or at Skagit Transit, 600 County Shop Lane, Burlington, WA 98233. Permiso para Ancianos y Deshabilitados/ I.D.

4 SKAGIT TRANSIT ADA Paratransit USER’S GUIDE SKAGIT TRANSIT ADA Paratransit USER’S GUIDE 29 EASY Paratransit Numbers TABLE OF CONTENTS Welcome to Skagit Transit ...... 5 (360) 757-4433 How Do I Qualify? ...... 6 Hearing impaired please email: For What Purposes May Skagit Transit Paratransit Be Used? ...... 9 [email protected] or When Does Skagit Transit Paratransit Operate? ...... 9 dial 711 Where Does Skagit Transit Paratransit Operate? ...... 10 Do I Have to Transfer on Paratransit? ...... 10 Please call the number listed Who Can Ride With Me? ...... 11 above if you need to: How Do I Request A Ride On • Schedule a Trip Request or make Cancellations Skagit Transit Paratransit? ...... 12 • Confirm the Dates & Pick Up Times When You Request A Ride, Be Ready To Give the Following Info...... 13 • Get information about Skagit Transit ADA Paratransit Eligibility Important Facts to Remember When Booking a Ride ...... 14 • Suggestions, Compliments, or Complaints. What If I Need to Cancel My Ride? ...... 16 What is the Criteria for Denial or Suspension of Service? ...... 17 SKAGIT TRANSIT What Are the Customer’s Responsibilities? ...... 18 600 County Shop Lane Facts You Need to Know About Mobility Aids, Burlington WA 98233 Wheelchairs and Life Support Equipment ...... 22 Other Tips For Good Service! ...... 24

30 SKAGIT TRANSIT ADA Paratransit USER’S GUIDE SKAGIT TRANSIT ADA Paratransit USER’S GUIDE 3 Welcome aboard Skagit Transit! NOTES: This User’s Guide will introduce you to Skagit ______Transit’s Paratransit Service and provide the basic ______information you need for an enjoyable ride. ______Skagit Transit Paratransit is designed to provide ______transportation for individuals whose conditions, ______disabilities and/or circumstances prevents them from using Skagit Transit’s Fixed-Route buses. Based on ______the review of an application for Paratransit Service, ______you may receive curb to curb service, curb to Fixed- ______Route service or Fixed-Route service only (with ______training). ______Questions? ______After reading this guide, if you have any ques- ______tions regarding Skagit Transit Paratransit service ______please phone (360) 757-4433. ______Hearing impaired customers should email us at [email protected] ______

2 SKAGIT TRANSIT ADA Paratransit USER’S GUIDE SKAGIT TRANSIT ADA Paratransit USER’S GUIDE 31 Skagit Transit hereby gives public notice of its policy to assure NOTES: full compliance with Title VI of the Civil Rights Act of 1964 and ______related amendments, statues and regulations in all Federally funded programs and activities. Title VI requires that no person ______in the United States of America shall, on the grounds of race, color, creed, sex, age or national origin, and other protected classes as ______required by law, be excluded from the participation in, be denied the benefits of, or be otherwise subjected to discrimination under ______any program or activity for which Skagit Transit has received ______Federal financial assistance. Any person, individually or as a member of any specific class ______of persons (including legally protected classes as required by law), who believes that they have been subjected to discrimination ______on the basis of race, color, creed, sex, age or national origin may ______file a complaint with Skagit Transit. A complaint must be filed within 180 days after the date of the alleged discrimination. ______Discrimination Complaint Forms may be obtained at no cost to the complainant by calling (360) 757-8801 or Dial 711. ______Derecho VI de las Garantias ______Constitucionales del Acta de 1964 ______Skagit Transit por medio de la presente da aviso al publico de su politica para asegurar que se cumplan las leyes del ______Derecho VI de las Garantias Constitucionales del Acta de 1964, ______las enmiendas relacionadas, los estatutos y las regulaciones de todos los programas y de las actividades financiadas con ______fondos federales. El Derecho VI dice que ninguna persona en los Estados Unidos de America, en base a su raza, su color, ______su sexo o su nacionalidad de origen, no se le puede excluir de participar o de negarle los beneficios o de ser sujeto a la ______descriminacion bajo ningun programa o actividad en la cual ______Skagit Transit reciba ayuda financiera federal. Cualquiera persona, individualmente o como miembro ______de algun grupo especifico de personas, quien cree que ha sido sometido a la descriminacion en base de su raza, su color, su ______sexo, o su nacion de origen, pueden poner una reclamacion ______con Skagit Transit. La reclamacion debe hacerse dentro de los 180 dias del incidente supuestamente ocurrido. Las formas ______para hacer una reclamacion del Derecho VI de descriminacion pueden ser obtenidas sin ningun costo a usted llamando por telefono al numero (360) 757-8801 o al 711. 32 SKAGIT TRANSIT ADA Paratransit USER’S GUIDE SKAGIT TRANSIT ADA Paratransit USER’S GUIDE 1 Hearing impaired please email: [email protected] or dial 711

ADA Paratransit

Trip Requests & Cancellations

Confirmation of Dates & Pick Up Times ADA Paratransit

Information about SKAGIT TRANSIT Paratransit Eligibility

Suggestions, Compliments or Complaints

360-757-4433 RevisedRevis Mared Ma r2019ch 2016