IMPORTANT: This booklet contains important information about the vehicle’s warranty coverage. It also explains owner assistance information and GM’s participation in an Alternative Dispute Resolution Program. Keep this booklet with your vehicle and make it available to a dealer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information.

Owner’s Name:

Street Address:

City & State:

Vehicle Identification Number (VIN):

Date Vehicle First Delivered or Put In Use:

Odometer Reading on Date Vehicle First Delivered or Put In Use: Have you purchased the Genuine GM Protection Plan? The GM Protection Plan may be purchased within specific time/mileage limitations. See the information request form in the back of this booklet. Remember, if the service contract you are considering for purchase does not have the GM Protection Plan emblem shown above on it, then it is not the Genuine GM Protection Plan from GM.

©2008 Cadillac Motor Car Division, Corporation. All rights reserved. Printed in the U.S.A. GENERAL MOTORS, GM, CADILLAC, and the CADILLAC emblem are registered trademarks of General Motors Corporation.

Part No. 15911414 B Second Printing 2009 Cadillac Limited Warranty and Owner Assistance Information

An Important Message to Cadillac Owners...... 1 Tire Service ...... 14 Cadillac’s Commitment to You ...... 1 6.6L DURAMAX® Diesel Engine Owner Assistance ...... 1 Components ...... 15 GM Participation in an Alternative Dispute Aftermarket Engine Performance Resolution Program ...... 1 Enhancement Products and Warranty Service – United States and Canada ...... 1 Modifications ...... 15 Warranty Coverage at a Glance ...... 2 After-Manufacture “Rustproofing” ...... 16 New Vehicle Limited Warranty ...... 2 Paint, Trim, and Appearance Items ...... 16 Emission Control System Warranty ...... 2 Vehicle Operation and Care ...... 16 Maintenance and Warranty Service Records ...... 16 General Motors Corporation New Vehicle Chemical Paint Spotting ...... 17 Limited Warranty ...... 4 Warranty Coverage – Extensions ...... 17 What Is Covered ...... 4 Touring Owner Service – Foreign Countries ...... 18 Cadillac DTS Protection Series ...... 7 Warranty Service – Foreign Countries ...... 18 What Is Not Covered ...... 7 Original Equipment Alterations ...... 18 Two-mode Hybrid Warranty .....11 Recreation Vehicle and Special Body or What is Covered ...... 12 Equipment Alterations ...... 18 What is Not Covered ...... 13 Pre-Delivery Service ...... 19 Things You Should Know About the New Production Changes ...... 19 Vehicle Limited Warranty ...... 14 Noise Emissions Warranty for Light Duty Warranty Repairs – Component Exchanges ...... 14 Trucks Over 10,000 LBS Gross Vehicle Warranty Repairs – Recycled Materials ...... 14 Weight Rating (GVWR) Only ...... 19 2009 Cadillac Limited Warranty and Owner Assistance Information

Emission Control Systems Warranty ...... 20 Owner Assistance ...... 32 What Is Covered ...... 20 Customer Satisfaction Procedure ...... 32 How to Determine the Applicable State Warranty Enforcement Laws ...... 34 Emissions Control System Assistance For Text Telephone Warranty ...... 20 (TTY) Users ...... 34 Federal Emission Control System Cadillac Roadside Assistance ...... 34 Warranty ...... 21 Cadillac Courtesy Transportation ...... 34 California Emission Control System Warranty Information for Warranty ...... 22 California Only ...... 35 Emission Warranty Parts List ...... 25 Special Coverage Adjustment Programs Replacement Parts ...... 30 Beyond the Warranty Period ...... 35 Maintenance and Repairs ...... 30 Customer Assistance Offices ...... 36 Claims Procedure ...... 31 Online Owner Center (U.S.) — www.gmownercenter.com/cadillac ...... 37 My GM Canada (Canada) — www.gm.ca ...... 37 An Important Message to Cadillac Owners...

Cadillac’s Commitment to You GM Participation in an Alternative We are committed to assuring your satisfaction with Dispute Resolution Program your new Cadillac. See the “Customer Satisfaction Procedure” under Your Cadillac dealer also wants you to be completely Owner Assistance on page 32 for information on the satisfied and invites you to return for all your service voluntary, non-binding Alternative Dispute Resolution needs, both during and after the warranty period. Program in which GM participates. Owner Assistance Warranty Service – United States and Your Cadillac dealer is best equipped to provide all your Canada service needs. Should you ever encounter a problem that Your selling dealership has made a large investment to is not resolved during or after the limited warranty period, ensure that they have the proper tools, training, and parts talk to a member of dealer management. Under certain inventory to make any necessary warranty repairs should circumstances, GM and/or GM dealers may provide they be required during the warranty period. We ask that assistance after the limited warranty period has expired you return to your selling dealer for warranty repairs. In when the problem results from a defect in material or the event of an emergency repair, you may take your workmanship. These instances will be reviewed on a vehicle to any authorized GM dealer for warranty repairs. case-by-case basis. If your problem has not been However, certain warranty repairs require special tools or resolved to your satisfaction, follow the “Customer training that only a dealer selling your brand may have. Satisfaction Procedure” as outlined under Owner Therefore, not all dealers are able to perform every Assistance on page 32. repair. If a particular dealership cannot assist you, then We thank you for choosing a Cadillac. contact the Customer Assistance Center. If you have changed your residence, visit any Cadillac dealer in the United States or Canada for warranty service.

1 Warranty Coverage at a Glance

The warranty coverages are summarized below. Emission Control System Warranty New Vehicle Limited Warranty For light duty trucks, see “How to Determine the Applicable Emissions Control System Warranty” under Bumper-to-Bumper (Includes Tires) Emission Control Systems Warranty on page 20 for • Coverage is for the first 4 years or 50,000 miles, more information. whichever comes first. Federal Powertrain • Gasoline Engines • Coverage is for the first 5 years or 100,000 miles, − Defects and performance for cars and light duty whichever comes first. truck emission control systems are covered for the first 2 years or 24,000 miles, whichever comes Sheet Metal first. From the first 2 years or 24,000 miles to • Corrosion coverage is for the first 4 years or 4 years or 50,000 miles defects in material or 50,000 miles, whichever comes first. workmanship continue to be covered under the • Rust-through coverage is for the first 6 years, New Vehicle Limited Warranty Bumper-to-Bumper unlimited mileage. coverage explained previously. Specified major components are covered for the first 8 years or 6.6L DURAMAX® Diesel Engine 80,000 miles, whichever comes first. (If Equipped) − Defects and performance for heavy duty truck • Coverage is for 5 years or 100,000 miles, emission control systems are covered for the first whichever comes first. 5 years or 50,000 miles, whichever comes first. • 6.6L DURAMAX® Diesel Engines are covered for the first 5 years or 50,000 miles, whichever comes first.

2 California Important: Some California emission vehicles may have special coverages longer than those listed here. • Gasoline Engines See “California Emission Control System Warranty” − Defects and performance for cars and trucks under Emission Control Systems Warranty on page 20. with light duty or medium duty emission control systems are covered for the first 3 years Noise Emissions or 50,000 miles, whichever comes first. • Coverage is for applicable vehicles weighing over − Specified components for cars or light duty trucks 10,000 lbs based on the Gross Vehicle Weight equipped with light duty or medium duty truck Rating (GVWR) only, for the entire life of the emission control systems are covered for the first vehicle. 7 years or 70,000 miles, whichever comes first. • 6.6L DURAMAX® Diesel Engines − Defects and performance for the emission control systems are covered for the first 5 years or 50,000 miles, whichever comes first. − Specified components for the emission control system are covered for the first 7 years or 70,000 miles, whichever comes first.

3 General Motors Corporation New Vehicle Limited Warranty

GM will provide for repairs to the vehicle during the Obtaining Repairs warranty period in accordance with the following terms, conditions, and limitations. To obtain warranty repairs, take the vehicle to a Cadillac dealer facility within the warranty period and What Is Covered request the needed repairs. A reasonable time must be allowed for the dealer to perform necessary repairs. Warranty Applies Warranty Period This warranty is for GM vehicles registered in the United States and normally operated in the United States The warranty period for all coverages begins on the or Canada, and is provided to the original and any date the vehicle is first delivered or put in use and ends subsequent owners of the vehicle during the warranty at the expiration of the coverage period. period. Bumper-to-Bumper Coverage Repairs Covered The complete vehicle is covered for 4 years or The warranty covers repairs to correct any vehicle 50,000 miles, whichever comes first, except for other defect related to materials or workmanship occurring coverages listed here under “What Is Covered” and during the warranty period. Needed repairs will be those items listed under “What Is Not Covered” later in performed using new or remanufactured parts. this section. No Charge Powertrain Coverage Warranty repairs, including towing, parts, and labor, will The powertrain is covered for 5 years or 100,000 miles, be made at no charge. whichever comes first, except for other coverages listed here under “What is Covered” and those items listed under “What is Not Covered” later in this section.

4 Engine Coverage includes: All internally lubricated Exclusions: Excluded from the powertrain coverage are parts, the entire pressurized fuel system (in-tank fuel transmission cooling lines, hoses, radiator, sensors, pump, pressure lines, fuel rail(s), regulator, injectors wiring and electrical connectors. and return line). Also included are all actuators and Transfer Case Coverage includes: All internally electrical components internal to the engine (i.e.: Active lubricated parts, case, mounts, seals and gaskets as Fuel Management Valve Lifter Oil Manifold, etc.) as well as any electrical components internal to the transfer well as the Engine/Powertrain Control Module, module case. Also covered are any actuators directly connected programming, cylinder head, block, timing gears, timing to the transfer case as well as encoder motor, transfer chain, timing cover, oil pump/oil pump housing, OHC case control modules and/or module programming. carriers, valve covers, oil pan, seals, gaskets, manifolds, flywheel, water pump, harmonic balancer, engine mount, Exclusions: Excluded from the powertrain coverage are starter motor, turbocharger and supercharger. Timing transfer case cooling lines, hoses, radiator, sensors, belts are covered until the first scheduled maintenance wiring and electrical connectors. interval. Drive Systems Coverage includes: All internally Exclusions: Excluded from the powertrain coverage are lubricated parts, final drive housings, axle shafts and sensors, wiring, connectors, engine radiator, coolant bearings, constant velocity joints, propeller shafts, hoses, fans, coolant and heater core. Coverage on the universal joints, wheel bearings, front and rear hub engine cooling system begins at the inlet to the water bearings, locking hubs, mounts, supports, seals, gaskets pump and ends with the thermostat housing and/or outlet as well as any electrical components internal to the that attaches to the return hose. Also excluded are drive axle. Also covered are any actuators directly engine oil cooling hoses lines and radiators. connected to the drive axle (i.e.: front differential actuator, etc.) as well as any drive system control Transmission/ Coverage includes: All module and/or module programming. internally lubricated parts, case, torque converter, mounts, seals and gaskets as well as any electrical Exclusions: Excluded from the powertrain coverage are components internal to the transmission/transaxle. drive system cooling, lines, hoses, radiator, sensors, Also covered are any actuators directly connected wiring and electrical connectors related to drive systems. to the transmission (slave cylinder, etc.) as well as any Transmission Control Module and/or module programming.

5 Tire Coverage GM Licensed Accessories are covered under the accessory-specific manufacturer’s warranty and are The tires supplied with your vehicle are covered not warranted by GM or its dealers. against defects in material or workmanship under the Bumper-to-Bumper coverage. Any tire replaced will Notice: This warranty excludes: continue to be warranted for the remaining portion of Any communications device that becomes the Bumper-to-Bumper coverage period. unusable or unable to function as intended due Following expiration of the Bumper-to-Bumper coverage, to unavailability of compatible wireless service or tires may continue to be covered under the tire GPS satellite signals. manufacturer’s warranty. Review the tire manufacturer’s warranty booklet or consult the tire manufacturer Sheet Metal Coverage distributor for specific details. Sheet metal panels are covered against corrosion and Accessory Coverages rust-through as follows: Corrosion: Body sheet metal panels are covered All GM parts and accessories sold and permanently against rust for 4 years or 50,000 miles, whichever installed on a GM vehicle by a GM Dealer or GM comes first. approved Accessory Distributor/Installer (ADI) prior to delivery will be covered under the applicable portion Rust-Through: Any body sheet metal panel that rusts (Bumper-to-Bumper, Powertrain, etc.) of the New through, an actual hole in the sheet metal, is covered for Vehicle Limited Warranty. In the event GM accessories up to 6 years, unlimited mileage. are installed after vehicle delivery, or are replaced Important: Cosmetic or surface corrosion, resulting under the New Vehicle Limited Warranty, they will be from stone chips or scratches in the paint, for example, covered, parts and labor, for the balance of the is not included in sheet metal coverage. applicable portion of the New Vehicle Limited Warranty, but in no event less than 12 months/12,000 miles. Towing GM accessories sold over-the-counter, or those not Towing is covered to the nearest Cadillac dealer if your requiring installation, will continue to receive the vehicle cannot be driven because of a warranted defect. standard GM Dealer Parts Warranty of 12 months from the date of purchase, parts only.

6 6.6L DURAMAX® Diesel Engine Coverage What Is Not Covered ® For trucks equipped with a 6.6L DURAMAX Diesel Tire Damage or Wear Engine, the diesel engine, except those items listed under “What Is Not Covered” later in this section, is Normal tire wear or wear-out is not covered. Road hazard covered for 5 years or 100,000 miles, whichever comes damage such as punctures, cuts, snags, and breaks first. For additional information, refer to Things You resulting from pothole impact, curb impact, or from other Should Know About the New Vehicle Limited Warranty on objects is not covered. Also, damage from improper page 14. Also refer to the appropriate emission control inflation, spinning, as when stuck in mud or snow, tire system warranty for possible additional coverages. chains, racing, improper mounting or dismounting, misuse, negligence, alteration, vandalism, or Cadillac DTS Protection Series misapplication is not covered. The Cadillac DTS Protection Series is protected by GM’s Damage Due to Bedliners warranty coverage, with the exception of the transparent glass. See Warranty Coverage at a Glance on page 2 Owners of trucks with a bedliner, whether after-market for more information. The transparent armor glass in or factory installed, should expect that with normal your vehicle is covered under warranty for 2 years or operation the bedliner will move. This movement may 25,000 miles, whichever occurs first. The glass can cause finish damage and/or squeaks and rattles. delaminate due to excessive scratches to the inner Therefore, any damage caused by the bedliner is not polycarbonate surface, extended exposure to sunlight covered under the terms of the warranty. and high heat, or if the windows are deep tinted. In such instances, the glass warranty may be voided. The GM new vehicle limited warranty covers all work performed by the armoring upfitter, so there is no need to deal directly or separately with the upfitter for correction of any problems associated with the armoring or any of its special components during the warranty period.

7 Damage Due to Accident, Misuse, or Damage or Corrosion Due to Environment, Alteration Chemical Treatments, or Aftermarket Damage caused as the result of any of the following is Products not covered: Damage caused by airborne fallout, salt from sea air, salt • Collision, fire, theft, freezing, vandalism, riot, or other materials used to control road conditions, explosion, or objects striking the vehicle chemicals, tree sap, stones, hail, earthquake, water or flood, windstorm, lightning, the application of chemicals Misuse of the vehicle such as driving over curbs, • or sealants subsequent to manufacture, etc., is not overloading, racing, or other competition. Proper vehicle use is discussed in the owner manual. covered. See “Chemical Paint Spotting” under Things You Should Know About the New Vehicle Limited • Alteration or modification to the vehicle including Warranty on page 14. the body, chassis, or components after final assembly by GM. Damage Due to Insufficient or Improper • Coverages do not apply if the odometer has been Maintenance disconnected, its reading has been altered, or mileage cannot be determined. Damage caused by failure to follow the recommended maintenance schedule intervals and/or failure to use Important: This warranty is void on vehicles currently or maintain fluids, fuel, lubricants, or refrigerants or previously titled as salvaged, scrapped, junked, recommended in the owner manual is not covered. or totaled.

8 Damage Due to Contaminated or Poor Maintenance Quality Fuel All vehicles require periodic maintenance. Maintenance Poor fuel quality or incorrect fuel may cause driveability services, such as those detailed in the owner manual problems such as hesitation, lack of power, stall, or are the owner’s expense. Vehicle lubrication, cleaning, no start. It may also render gauges inoperable or or polishing are not covered. Failure of or damage degrade functionality for components such as spark to components requiring replacement or repair due to plugs, oxygen sensors, and the catalytic converter. vehicle use, wear, exposure, or lack of maintenance Damage from poor fuel quality, water contamination, is not covered. incorrect diesel fuel or gasoline may not be covered. Items such as: It is recommended that gasoline meet specifications • Audio System Cleaning which were developed by automobile manufacturers around the world and contained in the World-Wide Fuel • Brake Pads/Linings Charter which is available from the Alliance of Automobile • Clutch Linings Manufacturers at www.autoalliance.org/fuel_charter.htm. • Coolants and Fluids Gasoline meeting these specifications could provide improved driveability and emission control system • Filters performance compared to other gasoline. • Keyless Entry Batteries * • Limited Slip Rear Axle Service • Tire Rotation • Wheel Alignment/Balance ** • Wiper Inserts are covered only when replacement or repair is the result of a defect in material or workmanship. * Consumable battery covered up to 12 months only. ** Maintenance items after 7,500 miles.

9 Extra Expenses Other Terms: This warranty gives you specific legal rights and you may also have other rights which Economic loss or extra expense is not covered. vary from state to state. Examples include: GM does not authorize any person to create for it any • Inconvenience other obligation or liability in connection with these vehicles. Any implied warranty of merchantability • Lodging, meals, or other travel costs or fitness for a particular purpose applicable to • Loss of vehicle use this vehicle is limited in duration to the duration of • Payment for loss of time or pay this written warranty. Performance of repairs and needed adjustments is the exclusive remedy under • State or local taxes required on warranty repairs this written warranty or any implied warranty. • Storage GM shall not be liable for incidental or consequential damages, such as, but not limited to, lost wages or While extra expenses are not covered by the New vehicle rental expenses, resulting from breach of Vehicle Limited Warranty, Cadillac does provide many this written warranty or any implied warranty.* additional customer benefits, such as Cadillac Owner Privileges. See your owner manual. * Some states do not allow limitations on how long an implied warranty will last or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

10 Cadillac Escalade Two-mode Hybrid This warranty is for Hybrid vehicles registered in the United States or Canada, and normally operated in the Warranty United States or Canada respectively. In addition to the For vehicles sold in the United States, in addition to the initial owner of the vehicle, the coverage described in Bumper-to-Bumper Coverage described previously, this Hybrid warranty is transferable at no cost to any General Motors will warrant certain Hybrid components subsequent person(s) who assumes ownership of for each 2009 Escalade Two-Mode Hybrid (hereafter the vehicle within the above described 8 years or referred to as Hybrid) for 8 years or 100,000 miles 100,000 miles (160,000 kilometers) term. No deductibles (160,000 kilometers), whichever comes first, from the are associated with this Hybrid warranty. original in-service date of the vehicle, against warrantable This Hybrid warranty is in addition to the express repairs to the specific Hybrid components of the vehicle. conditions and warranties described previously. For vehicles sold in Canada, in addition to the Base The coverage and benefits described under “New Warranty Coverage described in the GM Canadian Vehicle Limited Warranty” are not extended or altered Cadillac Limited Warranty and Owner Assistance because of this special Hybrid Component Warranty. Booklet, General Motors of Canada Limited will warrant For 2009 Hybrid owners requiring more comprehensive certain Hybrid components for each 2009 Escalade coverage than that provided under this Hybrid warranty, Two-Mode Hybrid (hereafter referred to as Hybrid) for a GM Protection Plan may be available. See your 8 years or 160,000 kilometers (100,000 miles), whichever Chevrolet dealer for more details. comes first, from the original in-service date of the vehicle, against warrantable repairs to the specific Hybrid components of the vehicle.

11 What is Covered Transmission This Hybrid warranty covers repairs to correct any Hybrid transmission assembly and internal components, vehicle defect related to materials or workmanship including the transmission auxiliary fluid pump, occurring during the 8 year or 100,000 mile transmission auxiliary pump controller, and 3-phase (160 000 kilometers) term for the following: transmission cables. Towing Brakes During the 8 year or 100,000 mile (160 000 km) Hybrid Brake Modulator Assembly warranty period, towing is covered to the nearest Chevrolet servicing dealer if your vehicle cannot be Other Hybrid Components driven because of a warranted Hybrid specific defect. Hybrid Battery Contact the Chevrolet Roadside Assistance Center The 300-volt electrical system includes: for towing. Refer to the owner manual for details. • Hybrid High Voltage Wiring • Hybrid Control Modules • Transmission Power Inverter Module (TPIM) • Accessory Power Module (APM)

12 What is Not Covered Maintenance In addition to the ”What is Not Covered“ section As the vehicle owner, you are responsible for the previously, this Hybrid warranty does not cover the performance of the scheduled maintenance listed in following items: your owner manual. Maintenance intervals, checks, inspections, and recommended fluids and lubricants as Wear Items prescribed in the owner manual are necessary to keep your vehicle in good working condition. Any damage Wear items, such as brake linings, are not covered in caused by owner/lessee failure to follow scheduled this Hybrid warranty. maintenance may not be covered by warranty. Scheduled maintenance includes such items as: • Brake Pads/Linings. • Coolants and Fluids • Filters

13 Things You Should Know About the New Vehicle Limited Warranty

Warranty Repairs – Component Warranty Repairs – Recycled Materials Exchanges Environmental Protection Agency (EPA) guidelines In the interest of customer satisfaction, GM may and GM support the capture, purification, and reuse offer exchange service on some vehicle components. of automotive air conditioning refrigerant gases This service is intended to reduce the amount of and engine coolant. As a result, any repairs GM may time your vehicle is not available for use due to repairs. make to your vehicle may involve the installation Components used in exchange are service replacement of purified reclaimed refrigerant and coolant. parts which may be new, remanufactured, reconditioned, Tire Service or repaired, depending on the component involved. All exchange components used meet GM standards and Any authorized Cadillac or tire dealer for your brand of are warranted the same as new components. Examples tires can assist you with tire service. If, after contacting of the types of components that might be serviced in this one of these dealers, you need further assistance fashion include: engine and transmission assemblies, or you have questions, contact Cadillac Customer instrument cluster assemblies, radios, compact disc Assistance Center. The toll-free telephone numbers players, tape players, batteries, and powertrain control are listed under Owner Assistance on page 32. modules.

14 6.6L DURAMAX® Diesel Engine Aftermarket Engine Performance Components Enhancement Products and For trucks equipped with a 6.6L Duramax® Diesel Modifications Engine, the complete engine assembly, including Some aftermarket engine performance products and turbocharger components, is covered for defects in modifications promise a way to increase the horsepower material or workmanship for 5 years or 100,000 miles, and torque levels of your vehicle’s powertrain. You should whichever comes first. be aware that these products may have detrimental • Cylinder block and heads and all internal parts, effects on the performance and life of the engine, intake and exhaust manifolds, timing gears, timing exhaust emission system, transmission, and drivetrain. gear chain or belt and cover, flywheel, harmonic The Duramax® Diesel Engine, Allison Automatic balancer, valve covers, oil pan, oil pump, water Transmission®, and drivetrain have been designed and pump, fuel pump, engine mounts, seals, and built to offer industry leading durability and performance gaskets in the most demanding applications. Engine power • Diesel Fuel Metering System: injection pump, enhancement products may enable the engine to operate nozzles, high pressure lines, and high pressure at horsepower and torque levels that could damage, sealing devices create failure, or reduce the life of the engine, engine • Glow Plug Control System: control/glow plug emission system, transmission, and drivetrain. Damage, assembly, glow plugs, cold advance relay, and failure, or reduced life of the engine, transmission, Engine Control Module (ECM) emission system, drivetrain or other vehicle components • Fuel injection control module, integral oil cooler, caused by aftermarket engine performance enhancement transmission adapter plate, left and right common products or modifications may not be covered under your fuel rails, fuel filter assembly, fuel temperature vehicle warranty. sensor, and function block Important: Some of these components may also be covered by the Emission Warranty. See the “Emission Warranty Parts List” under Emission Control Systems Warranty on page 20 for details.

15 After-Manufacture “Rustproofing” Vehicle Operation and Care Your vehicle was designed and built to resist corrosion. Considering the investment you have made in your Application of additional rust-inhibiting materials is neither Cadillac, we know you will want to operate and maintain necessary nor required under the Sheet Metal Coverage. it properly. We urge you to follow the maintenance GM makes no recommendations concerning the instructions in your owner manual. usefulness or value of such products. If you have questions on how to keep your vehicle in Application of after-manufacture rustproofing products good working condition, see your Cadillac dealer, the may create an environment which reduces the corrosion place many customers choose to have their maintenance resistance built into your vehicle. Repairs to correct work done. You can rely on your Cadillac dealer to use damage caused by such applications are not covered the proper parts and repair practices. under your New Vehicle Limited Warranty. Maintenance and Warranty Service Paint, Trim, and Appearance Items Records Defects in paint, trim, upholstery, or other appearance Retain receipts covering performance of regular items are normally corrected during new vehicle maintenance. Receipts can be very important if a preparation. If you find any paint or appearance question arises as to whether a malfunction is caused concerns, advise your dealer as soon as possible. by lack of maintenance or a defect in material or Your owner manual has instructions regarding the workmanship. care of these items. A “Maintenance Record” is provided in the maintenance schedule section of the owner manual for recording services performed. The servicing dealer can provide a copy of any warranty repairs for your records.

16 Chemical Paint Spotting Mileage Extensions: Prior to delivery, some mileage is put on your vehicle during testing at the assembly plant, Some weather and atmospheric conditions can create a during shipping, and while at the dealer facility. The chemical fallout. Airborne pollutants can fall upon and dealer records this mileage on the first page of this adhere to painted surfaces on your vehicle. This damage warranty booklet at delivery. For eligible vehicles, this can take two forms: blotchy, ring-shaped discolorations, mileage will be added to the mileage limits of the warranty and/or small irregular dark spots etched into the paint ensuring that you receive full benefit of the coverage. surface. Mileage extension eligibility: Although no defect in the factory applied paint causes • Applies only to new vehicles held exclusively in new this, Cadillac will repair, at no charge to the owner, vehicle inventory. the painted surfaces of new vehicles damaged by this • Does not apply to used vehicles, GM-owned fallout condition within 12 months or 12,000 miles vehicles, dealer owned used vehicles, or dealer of purchase, whichever comes first. demonstrator vehicles. Warranty Coverage – Extensions • Does not apply to vehicles with more than 1,000 miles on the odometer even though the Time Extensions: The New Vehicle Limited Warranty vehicle may not have been registered for license will be extended one day for each day beyond the first plates. 24 hour period in which your vehicle is at an authorized dealer facility for warranty service. You may be asked to show the repair orders to verify the period of time the warranty is to be extended. Your extension rights may vary depending on state law.

17 Touring Owner Service – Foreign Original Equipment Alterations Countries This warranty does not cover any damage or failure If you are touring in a foreign country and repairs resulting from modification or alteration to the vehicle’s are needed, take your vehicle to a GM dealer facility, original equipment as manufactured or assembled by preferably one which sells and services Cadillac General Motors. Examples of the types of alterations vehicles. Once you return to the United States, provide that would not be covered include cutting, welding, or your dealer with a statement of circumstances, the disconnecting of the vehicle’s original equipment parts original repair order, proof of ownership, and any paid and components. receipt indicating the work performed and parts replaced Additionally, General Motors does not warranty for reimbursement consideration. non-GM parts and/or calibrations. The use of parts Important: Repairs made necessary by the use of and/or control module calibrations not issued through improper or dirty fuels and lubricants are not covered General Motors will void the warranty coverage for those under the warranty. See your owner manual for additional components that are damaged or otherwise affected by information on fuel requirements when operating in the installation of the non-GM part and/or control module foreign countries. calibration. The only exception is that non-GM parts labeled “Certified Warranty Service – Foreign Countries to EPA Standards” are covered by the Federal Emissions This warranty applies to GM vehicles registered in Performance Warranty. the United States and normally operated in the United States or Canada. If you have permanently relocated Recreation Vehicle and Special Body and established household residency in another country, or Equipment Alterations GM may authorize the performance of repairs under the warranty authorized for vehicles generally sold Installations or alterations to the original equipment by GM in that country. Contact an authorized GM dealer vehicle, or chassis, as manufactured and assembled in your country for assistance. by GM, are not covered by this warranty. Important: GM warranty coverages may be void on GM vehicles that have been imported/exported for resale.

18 The special body company, assembler, or equipment Production Changes installer is solely responsible for warranties on the body or equipment and any alterations to any of the parts, GM and GM dealers reserve the right to make changes components, systems, or assemblies installed by GM. in vehicles built and/or sold by them at any time without Examples include, but are not limited to, special incurring any obligation to make the same or similar body installations, such as recreational vehicles, the changes on vehicles previously built and/or sold by them. installation of any non-GM part, cutting, welding, or the disconnecting of original equipment vehicle or chassis Noise Emissions Warranty for parts and components, extension of wheelbase, Light Duty Trucks Over suspension and driveline modifications, and axle 10,000 LBS Gross Vehicle Weight additions. Rating (GVWR) Only Pre-Delivery Service GM warrants to the first person who purchases this Defects in the mechanical, electrical, sheet metal, paint, vehicle for purposes other than resale and to each trim, and other components of your vehicle may occur at subsequent purchaser of this vehicle, as manufactured the factory or while it is being transported to the dealer by GM, that this vehicle was designed, built, and facility. Normally, any defects occurring during assembly equipped to conform at the time it left GM’s control are identified and corrected at the factory during the with all applicable United States EPA Noise Control inspection process. In addition, dealers inspect each Regulations. vehicle before delivery. They repair any uncorrected This warranty covers this vehicle as designed, built, and factory defects and any transit damage detected before equipped by GM, and is not limited to any particular part, the vehicle is delivered to you. component, or system of the vehicle manufactured Any defects still present at the time the vehicle is by GM. Defects in design, assembly, or in any part, delivered to you are covered by the warranty. If you find component, or vehicle system as manufactured by GM, any defects, advise your dealer without delay. For further which, at the time it left GM’s control, caused noise details concerning any repairs which the dealer may have emissions to exceed Federal Standards, are covered made prior to you taking delivery of your vehicle, ask your by this warranty for the life of the vehicle. dealer.

19 Emission Control Systems Warranty

The emission warranty on your vehicle is issued in How to Determine the Applicable accordance with the U.S. Federal Clean Air Act. Defects in material or workmanship in GM emission parts may Emissions Control System Warranty also be covered under the New Vehicle Limited Warranty State and Federal agencies may require different Bumper-to-Bumper coverage. There may be additional emission control system warranty depending on: coverage on GM diesel engine vehicles. In any case, the warranty with the broadest coverage applies. • Whether the vehicle conforms to regulations applicable to light duty or heavy duty emission What Is Covered control systems. • Whether the vehicle conforms to or is certified for The parts covered under the emission warranty are California regulations in addition to U.S. EPA listed under the “Emission Warranty Parts List” later in Federal regulations. this section. All vehicles are eligible for Federal Emissions Control System Warranty Coverage. If the emissions control label contains language stating the vehicle conforms to California regulations, the vehicle is also eligible for California Emissions Control System Warranty Coverage.

20 Federal Emission Control System Federal Emission Defect Warranty Warranty GM warrants to the owner the following: Federal Warranty Coverage • The vehicle was designed, equipped, and built so as to conform at the time of sale with applicable • Car or Light Duty Truck with a Gross Vehicle regulations of the Federal Environmental Protection Weight Rating (GVWR) of 8,500 lbs. or less Agency (EPA). − 2 years or 24,000 miles and 8 years or • The vehicle is free from defects in materials and 80,000 miles for the catalytic converter, workmanship which cause the vehicle to fail to vehicle/powertrain control module, transmission conform with those regulations during the emission control module or other onboard emissions warranty period. diagnostic device, including emission-related Emission related defects in the genuine GM parts listed software, whichever comes first. under the Emission Warranty Parts List, including related • Light Duty Truck equipped with Heavy Duty diagnostic costs, parts, and labor are covered by this Gasoline Engine and with a Gross Vehicle Weight warranty. Rating (GVWR) greater than 8,500 lbs. − 5 years or 50,000 miles, whichever comes first. • Light Duty Truck equipped with Heavy Duty Diesel Engine and with a Gross Vehicle Weight Rating (GVWR) greater than 8,500 lbs. − 5 years or 50,000 miles, whichever comes first.

21 Federal Emission Performance Warranty California Emission Control System Some states and/or local jurisdictions have established Warranty periodic vehicle Inspection and Maintenance (I/M) programs to encourage proper maintenance of your This section outlines the emission warranty that GM vehicle. If an EPA-approved I/M program is enforced provides for your vehicle in accordance with the California in your area, you may also be eligible for Emission Air Resources Board. Defects in material or workmanship Performance Warranty coverage when all of the in GM emission parts may also be covered under the following three conditions are met: New Vehicle Limited Warranty Bumper-to-Bumper coverage. There may be additional coverage on GM • The vehicle has been maintained and operated diesel engine vehicles. In any case, the warranty with in accordance with the instructions for proper the broadest coverage applies. maintenance and use set forth in the owner manual supplied with your vehicle. This warranty applies if your vehicle meets both of the following requirements: • The vehicle fails an EPA-approved I/M test during the emission warranty period. • Your vehicle is registered in California or other • The failure results, or will result, in the owner of the states adopting California emission and vehicle having to bear a penalty or other sanctions, warranty regulations.* including the denial of the right to use the vehicle, • Your vehicle is certified for sale in California as under local, state, or federal law. indicated on the vehicle’s emission control GM warrants that your dealer will replace, repair, or information label. adjust to GM specifications, at no charge to you, any of * Important: Connecticut, Maine, Massachusetts, New the parts listed under the “Emission Warranty Parts List” Jersey, Oregon, Pennsylvania, Rhode Island, Vermont, later in this section which may be necessary to conform to and Washington have California Emissions Warranty the applicable emission standards. Non-GM parts labeled coverage. (New York adopted California emission “Certified to EPA Standards” are covered by the Federal standards, but not the California Emissions Warranty. Emission Performance Warranty. The Federal Emissions Control Warranty applies to all non-PZEV vehicles in New York.)

22 California Partial Zero Emission Vehicles (PZEV) have California Emission Defect and Emission extended coverage on all emission related parts. Performance Warranty Coverage Important: California, Connecticut, Maine, For cars and trucks with light duty or medium duty Massachusetts, New Jersey, New York, Rhode Island, emissions: and Vermont have PZEV Emission Warranty Coverage. • For 3 years or 50,000 miles (5 years or Your Rights and Obligations (For Vehicles 50,000 miles for Duramax Diesel), whichever Subject to California Exhaust Emission comes first: − If your vehicle fails a smog check inspection, GM Standards) will make all necessary repairs and adjustments to The California Air Resources Board and General Motors ensure that your vehicle passes the inspection. are pleased to explain the emission control system This is your Emission Control System warranty on your vehicle. In California, new motor Performance Warranty. vehicles must be designed, built, and equipped to meet − If any emission related part on your vehicle is the State’s stringent anti-smog standards. GM must defective, GM will repair or replace it. This is your warrant the emission control system on your vehicle for Short-term Emission Defects Warranty. the periods of time and mileage listed provided there has • For 7 years or 70,000 miles, whichever comes first: been no abuse, neglect, or improper maintenance of your vehicle. Your vehicle’s emission control system may − If an emission related part listed in this booklet include parts such as the fuel injection system, ignition specially noted with coverage for 7 years or system, catalytic converter, and engine computer. 70,000 miles is defective, GM will repair or replace Also included are hoses, belts, connectors, and other it. This is your Long-term Emission Control emission related assemblies. System Defects Warranty. • For 8 years or 80,000 miles, whichever comes first: Where a warrantable condition exists, GM will repair your vehicle at no cost to you including diagnosis, parts, − If the catalytic converter, vehicle/powertrain and labor. control module, transmission control module or other onboard emissions diagnostic device, including emissions related software, is found to be defective, GM will repair or replace it under the Federal Emission Control System Warranty.

23 • For 8 years or 100,000 miles, whichever comes first Owner’s Warranty Responsibilities for California Low Emission Vehicle 2 (LEV2) vehicles equipped with option code NUA: As the vehicle owner, you are responsible for the performance of the scheduled maintenance listed in − If an emission related part listed in this booklet your owner manual. GM recommends that you retain all specially noted with 7 years/70,000 miles or maintenance receipts for your vehicle, but GM cannot 8 years/80,000 miles is defective, GM will repair deny warranty coverage solely for the lack of receipts or or replace it. This is your Long-term Emission for your failure to ensure the performance of all Control System Defect Warranty. scheduled maintenance. For 15 years or 150,000 miles, whichever comes • You are responsible for presenting your vehicle to a GM first for a Partial Zero Emission Vehicle (PZEV): dealer selling your vehicle line as soon as a problem − If any emission related part* listed in this booklet exists. The warranted repairs should be completed in a is defective, GM will repair or replace it. This is reasonable amount of time, not to exceed 30 days. your (PZEV) Emission Control System Defects Warranty. As the vehicle owner, you should also be aware that GM may deny warranty coverage if your vehicle or a part * PZEV Hybrid Batteries are covered for 10 years or has failed due to abuse, neglect, improper or insufficient 150,000 miles, whichever comes first. maintenance, or modifications not approved by GM. Any authorized Cadillac dealer will, as necessary under If you have any questions regarding your rights these warranties, replace, repair, or adjust to GM and responsibilities under these warranties, you should specifications any genuine GM parts that affect contact the Customer Assistance Center at emissions. 1-800-458-8006, or in California, write to: The applicable warranty period shall begin on the date State of California Air Resources Board the vehicle is delivered to the first retail purchaser or, if Mobile Source Operations Division the vehicle is first placed in service as a demonstrator or P.O. Box 8001 company vehicle prior to sale at retail, on the date the El Monte, CA 91731-2990 vehicle is placed in such service.

24 Emission Warranty Parts List Powertrain Control System The emission parts listed here are covered under the ABS Control Module ** Emission Control System Warranty. The terms are Camshaft Position Actuator * explained previously in this section under the “Federal Emission Control System Warranty” and the “California Camshaft Position Actuator Valve Emission Control System Warranty”. Coolant Level Sensor Important: Certain parts may be covered beyond Data Link Connector these warranties if shown with asterisk(s) as follows: • (*) 7 years/70,000 miles, whichever comes Engine Control Module (ECM) ** first, California Emission Control System Warranty Engine Coolant Temperature Sensor coverage. • (**) 8 years/80,000 miles, whichever comes first, Fuel Control Module ** Federal Emission Control System Warranty Intake Air Temperature Sensor coverage. (Also applies to California certified light duty and medium duty vehicles.) Malfunction Indicator Lamp • (*) and (**) are 8 years/100,000 miles, whichever Manifold Absolute Pressure Sensor comes first, for California LEV2 vehicles equipped Mass Air Flow Sensor with option code NUA. All listed parts 15 years/150,000 miles, whichever Oil Pressure Sensor Active Fuel comes first, on California PZEV (NU6) vehicles Management™ (AFM) only registered in a PZEV state. Oxygen Sensor(s) The Emission Control System Warranty obligations do Powertrain Control Module (PCM) ** not apply to conditions resulting from tampering, abuse, neglect, or improper maintenance; or any other item listed Throttle Position Sensor under “What Is Not Covered” under General Motors Vehicle Control Module (VCM) ** Corporation New Vehicle Limited Warranty on page 4. The “Other Terms” presented under General Motors Vehicle Speed Sensor Corporation New Vehicle Limited Warranty on page 4 Wheel Speed Sensor also apply to the emission related warranties.

25 Transmission Controls and Torque Management Direct Fuel Injector Assembly (6.6L DURAMAX® GMLAN (CAN) Communications Circuit Diesel) * Manual Transmission Clutch Switch Fuel Injector Park/Neutral Switch Fuel Pressure Regulator Torque Converter Clutch Solenoids Fuel Pressure Sensor Torque Converter Clutch Switch Fuel Rail Assembly * Transmission Control Module ** Fuel Temperature Sensor ® Transmission Fluid Temperature Sensor Function Block (6.6L DURAMAX Diesel) Transmission Gear Selection Switch (Diesel) High Pressure Fuel Pump (SIDI) * Transmission Internal Mode Switch Air Management System Transmission Pressure Control Solenoids Air Cleaner Transmission Pressure Switches Air Cleaner Resonator Transmission Shift Solenoids Air Intake Ducts (7/70 Only Cobalt, G5, HHR *) Charge Air Control Actuator Transmission Speed Sensor (Input) * Charge Air Control Solenoid Valve Transmission Speed Sensor (Output) Charge Air Control Valve Fuel Management System Charge Air Cooler * Common Rail Assembly (6.6L DURAMAX® Diesel) * Charge Air Cooler Fan Diesel Fuel Injection Pump * Idle Air Control Valve Diesel Fuel Injector Control Module – EDU Idle Speed Control Motor ® (6.6L DURAMAX Diesel) * Intake Air Heater

26 Intake Manifold * Knock Sensor Intake Manifold Gasket (7/70 Only 6.6L DURAMAX® Spark Plug Wires Diesel and Impala with 3.5L or 3.9L *) Spark Plugs Intake Manifold Heater Catalytic Converter System Intake Manifold Tuning Valve Catalytic Converter(s) and Muffler if attached as Supercharger Assembly * assembly * ** Throttle Body * (Replacement Only) Diesel Exhaust Temperature and Pressure Sensors Throttle Body Heater Diesel Particulate Filter (DPF) * Turbocharger Assembly * Exhaust Manifold (7/70 Only Corvette 7.0L, Equinox and Torrent with 3.4L, DTS, STS, and Lucerne with 4.6L, Turbocharger Boost Sensor XLR, Impala and Lacrosse with 5.3L right bank *) Turbocharger Oil Separator Exhaust Manifold with Catalytic Converter attached as Vacuum Pump (6.6L DURAMAX® Diesel) assembly * ** Ignition System Exhaust Manifold Gasket Camshaft Position Sensor(s) Exhaust Pipes and/or Mufflers (when located between Crankshaft Position Sensor(s) catalytic converters and exhaust manifold) Glow Plug(s) (Diesel) Positive Crankcase Ventilation (PCV) System Glow Plug Controller (Diesel) Oil Filler Cap Ignition Coil(s) PCV Filter Ignition Control Module PCV Oil Separator PCV Valve

27 Exhaust Gas Recirculation (EGR) System Hybrid EGR Feed and Delivery Pipes or Cast-in Passages Auxiliary Transmission Fluid Pump * EGR Valve (7/70 Only Express and Savana with Battery Cooling Fan ® 6.6L DURAMAX Diesel *) Battery Pack Control Module (BPCM) ** ® EGR Valve Cooler (6.6L DURAMAX Diesel) * Battery Pack Current Sensor EGR Vacuum Pump Assembly Brake Pedal Travel Sensor (6.6L DURAMAX® Diesel) Drive Motors A and B * Secondary Air Injection System Drive Motor A and B Resolvers * Air Pump Drive Motor/Generator Control Module Check Valves (DMCM - HCP, MCPA, MCPB) ** Evaporative Emission Control System Electro-Hydraulic Brake Control Module (EBCM) ** (Gasoline Engines) Energy Storage Control Module ** Canister Fuel Filler Pipe Adapter Seal Canister Purge Solenoid Valve Hybrid Batteries * Canister Vent Solenoid Hybrid Battery Temperature Sensors Fuel Feed and Return Pipes and Hoses Hybrid Battery Voltage Sensors Fuel Filler Cap SGCM Coolant Circuit (fan and fan relay and pump) Fuel Level Sensor Starter Generator * Fuel Limiter Vent Valve * Starter Generator Control Module (SGCM) ** Fuel Tank(s) * Transmission Friction Elements * Fuel Tank Filler Pipe (with restrictor) Transmission Substrate Temperature Sensor Fuel Tank Vacuum or Pressure Sensor

28 Miscellaneous Items Used with Above Components Pulleys are Covered Sealing Devices Belts Springs Boots Tubes Clamps Wiring and Relays Connectors Parts specified in your maintenance schedule that Ducts require scheduled replacement are covered up to their first replacement interval or the applicable emission Fittings warranty coverage period, whichever comes first. Gaskets If failure of one of these parts results in failure of another Grommets part, both will be covered under the Emission Control System Warranty. Hoses For detailed information concerning specific parts Housings covered by these emission control system warranties, Mounting Hardware ask your dealer. Pipes

29 Replacement Parts Maintenance and Repairs The emission control systems of your vehicle were Maintenance and repairs can be performed by any designed, built, and tested using genuine GM parts* qualified service outlet; however, warranty repairs must and the vehicle is certified as being in conformity with be performed by an authorized dealer except in an applicable federal and California emission requirements. emergency situation when a warranted part or a warranty Accordingly, it is recommended that any replacement station is not reasonably available to the vehicle owner. parts used for maintenance or for the repair of In an emergency, where an authorized dealer is not emission control systems be new, genuine GM parts. reasonably available, repairs may be performed at The warranty obligations are not dependent upon the use any available service establishment or by the owner, of any particular brand of replacement parts. The owner using any replacement part. Cadillac will consider may elect to use non-genuine GM parts for replacement reimbursement for the expense incurred, including purposes. Use of replacement parts which are not of diagnosis, not to exceed the manufacturer’s suggested equivalent quality may impair the effectiveness of retail price for all warranted parts replaced and labor emission control systems. charges based on Cadillac’s recommended time If other than new, genuine GM parts are used for allowance for the warranty repair and the geographically maintenance replacements or for the repair of parts appropriate labor rate. A part not being available within affecting emission control, the owner should assure 10 days or a repair not being completed within 30 days himself/herself that such parts are warranted by their constitutes an emergency. Retain receipts and failed manufacturer to be equivalent to genuine GM parts parts in order to receive compensation for warranty repairs reimbursable due to an emergency. in performance and durability. If, in an emergency situation, it is necessary to have * “Genuine GM parts”, when used in connection with repairs performed by other than a Cadillac dealer and you GM vehicles, means parts manufactured by or for GM, believe the repairs are covered by emission warranties, designed for use on GM vehicles, and distributed by take the replaced parts and your receipt to a Cadillac any division or subsidiary of GM. dealer for reimbursement consideration. This applies to both the Federal Emission Defect Warranty and Federal Emission Performance Warranty.

30 Receipts and records covering the performance of The only exceptions would be if you request or agree to regular maintenance or emergency repairs should an extension, or if a delay results from events beyond the be retained in the event questions arise concerning control of your dealer or GM. If you are not so notified, maintenance. These receipts and records should be GM will provide any required repairs at no charge. transferred to each subsequent owner. GM will not deny In the event a warranty matter is not handled to your warranty coverage solely on the absence of maintenance satisfaction, refer to the “Customer Satisfaction records. However, GM may deny a warranty claim if a Procedure” under Owner Assistance on page 32. failure to perform scheduled maintenance resulted in the failure of a warranty part. For further information or to report violations of the Emission Control System Warranty, you may contact the Claims Procedure EPA at: As with the other warranties covered in this booklet, Manager, Certification and Compliance take your vehicle to any authorized Cadillac dealer Division (6405J) facility to obtain service under the emission warranty. Warranty Claims This should be done as soon as possible after failing an Environmental Protection Agency Ariel Rios Building EPA-approved I/M test or a California smog check test, or 1200 Pennsylvania Avenue, N.W. at any time you suspect a defect in a part. Washington, DC 20460 Those repairs qualifying under the warranty will be For a vehicle subject to the California Exhaust Emission performed by any Cadillac dealer at no charge. Repairs Standards, you may contact the: which do not qualify will be charged to you. You will be notified as to whether or not the repair qualifies under State of California Air Resources Board the warranty within a reasonable time, not to exceed Mobile Source Operations Division 30 days after receipt of the vehicle by the dealer, P.O. Box 8001 or within the time period required by local or state law. El Monte, CA 91731-2990

31 Owner Assistance

Customer Satisfaction Procedure For resolution of issues related to the Cadillac Professional Vehicle, contact 1-800-43-FLEET Your satisfaction and goodwill are important to your (1-800-433-5338). dealer and to Cadillac. Normally, any concerns with the sales transaction or the operation of your vehicle We encourage you to call the toll-free number in will be resolved by your dealer’s sales or service order to give your inquiry prompt attention. Have the departments. Sometimes, however, despite the best following information available to give the Customer intentions of all concerned, misunderstandings can Assistance Representative: occur. If your concern has not been resolved to your • The Vehicle Identification Number (VIN). This is satisfaction, the following steps should be taken: available from the vehicle registration or title, or the plate above the top of the instrument panel on STEP ONE: Discuss your concern with a member the driver side, and visible through the windshield. of dealer management. Normally, concerns can be quickly resolved at that level. If the matter has • The dealer name and location already been reviewed with the sales, service, or parts • The vehicle delivery date and present mileage manager, contact the owner of the dealer facility When contacting Cadillac, remember that your concern or the general manager. will likely be resolved at a dealer’s facility. That is why we STEP TWO: If after contacting a member of dealer suggest you follow Step One first if you have a concern. management, it appears your concern cannot be resolved by the dealer without further help contact the Cadillac Customer Assistance Center by calling 1-800-458-8006. In Canada, contact GM of Canada Central Office by calling 1-800-263-3777: English, or 1-800-263-7854: French.

32 STEP THREE: Both GM and your GM dealer are Contact the BBB Auto Line Program using the toll-free committed to making sure you are completely satisfied telephone number or write them at the following address: with your new vehicle. However, if you continue to BBB Auto Line Program remain unsatisfied after following the procedure outlined Council of Better Business Bureaus, Inc. in Steps One and Two, you can file with the Better 4200 Wilson Boulevard Business Bureau (BBB) Auto Line Program to enforce Suite 800 any additional rights you may have. Arlington, VA 22203-1804 The BBB Auto Line Program is an out of court program 1-800-955-5100 administered by the Council of Better Business Bureaus www.dr.bbb.org/goauto to settle automotive disputes regarding vehicle repairs or This program is available in all 50 states and the District the interpretation of the New Vehicle Limited Warranty. of Columbia. Eligibility is limited by vehicle age, mileage, Although you may be required to resort to this informal and other factors. GM reserves the right to change dispute resolution program prior to filing a court action, eligibility limitations and/or to discontinue its participation use of the program is free of charge and your case will in this program. generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you.

33 State Warranty Enforcement Laws Cadillac Roadside Assistance Laws in many states permit owners to obtain a Cadillac is proud to offer the response, security, and replacement vehicle or a refund of the purchase price convenience of Cadillac’s 24-Hour Roadside Service under certain circumstances. The provisions of Program for a period of 5 years or 100,000 miles, these laws vary from state to state. To the extent whichever comes first. Consult your dealer or refer to allowed by state law, GM requires that you first provide the owner manual for details. The Cadillac Roadside us with written notification of any service difficulty Assistance Center can be reached by calling you have experienced so that we have an opportunity to 1-800-882-1112. make any needed repairs before you are eligible for Roadside Assistance is not part of or included in the the remedies provided by these laws. Your written coverage provided by the New Vehicle Limited Warranty. notification should be sent to the Cadillac Customer General Motors and General Motors of Canada Limited Assistance Center. reserve the right to make any changes or discontinue the Roadside Assistance program at any time without Assistance For Text Telephone notification. (TTY) Users Cadillac Courtesy Transportation To assist customers who are deaf or hard of hearing If your vehicle requires warranty repairs during and who use Text Telephones (TTYs), Cadillac has TTY the 5 year/100,000 mile (8 year/100,000 mile for equipment available at its Customer Assistance Escalade Two-mode Hybrid vehicle) coverage period, Center and Roadside Assistance Center. alternate transportation and/or reimbursement of certain transportation expenses are available under the Courtesy The TTY for the Cadillac Customer Assistance Center is: Transportation Program. Several transportation options 1-800-833-2622 in the United States are available. Consult your dealer or refer to the owner 1-800-263-3830 in Canada manual for details. The TTY for the Cadillac Roadside Assistance Center is: Courtesy Transportation is not part of or included in the coverage provided by the New Vehicle Limited Warranty. 1-888-889-2438 in the U.S. General Motors and General Motors of Canada Limited reserve the right to make any changes or discontinue the Courtesy Transportation program at any time without notification. 34 Warranty Information for NOTICE TO GENERAL MOTORS AS REQUIRED ABOVE SHALL BE SENT TO THE FOLLOWING California Only ADDRESS: California Civil Code Section 1793.2(d) requires that, if General Motors Corporation GM or its representatives are unable to repair a new P.O. Box 33170 motor vehicle to conform to the vehicle’s applicable Detroit, MI 48232-5170 express warranties after a reasonable number of Fax Number: 1-866-962-2868 attempts, GM shall either replace the new motor vehicle or reimburse the buyer the amount paid or payable by the When you make an inquiry, you will need to give the buyer. California Civil Code Section 1793.22(b) creates a year, model, and mileage of your vehicle and your VIN. presumption that GM has had a reasonable number of attempts to conform the vehicle to its applicable express Special Coverage Adjustment warranties if, within 18 months from delivery to the buyer Programs Beyond the Warranty Period or 18,000 miles on the vehicle’s odometer, whichever occurs first, one or more of the following occurs: Cadillac is proud of the protection afforded by its warranty coverages. In order to achieve maximum customer • The same nonconformity results in a condition that satisfaction, there may be times when Cadillac will is likely to cause death or serious bodily injury if the establish a special coverage adjustment program to pay vehicle is driven AND the nonconformity has been all or part of the cost of certain repairs not covered by the subject to repair two or more times by GM or its warranty or to reimburse certain repair expenses you may agents AND the buyer or lessee has directly notified have incurred. Check with your Cadillac dealer or call the GM of the need for the repair of the nonconformity. Cadillac Customer Assistance Center to determine • The same nonconformity has been subject to repair whether any special coverage adjustment program is four or more times by GM or its agents AND the applicable to your vehicle. buyer has notified GM of the need for the repair of the nonconformity. When you make an inquiry, you will need to give the • The vehicle is out of service by reason of repair year, model, and mileage of your vehicle and your VIN. nonconformities by GM or its agents for a cumulative total of more than 30 calendar days after delivery of the vehicle to the buyer.

35 Customer Assistance Offices Canada Cadillac encourages customers to call the toll-free Customer Communication Centre, CA1-163-005 telephone number for assistance. However, if you wish General Motors of Canada Limited to write or e-mail Cadillac, refer to the address below. 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 United States 1-800-263-3777 (English) Cadillac Customer Assistance Center 1-800-263-7854 (French) P.O. Box 33169 1-800-263-3830 (For Text Telephone devices (TTYs)) Detroit, MI 48232-5169 Roadside Assistance: 1-800-882-1112 www.Cadillac.com Mexico, Central America, and Caribbean 1-800-458-8006 Islands/Countries (Except Puerto Rico and 1-800-833-2622 (For Text Telephone devices (TTYs)) U.S. Virgin Islands) Roadside Service: General Motors de Mexico, S. de R.L. de C.V. 1-800-882-1112 Customer Assistance Center From Puerto Rico: Paseo de la Reforma #2740 1-800-496-9992 (English) Col. Lomas de Bezares 1-800-496-9993 (Spanish) C.P., 11910 From U.S. Virgin Islands: Mexico, D.F. 1-800-496-9994 01-800-508-0000 Long Distance: 011-52-53 29 0 800

36 Online Owner Center My GM Canada (Canada) — www.gm.ca (U.S.) — www.gmownercenter.com/ My GM Canada is a password-protected section of cadillac www.gm.ca where you can save information on GM vehicles, get personalized offers, and use handy Information and services customized for your specific tools and forms with greater ease. vehicle — all in one convenient place. Here are a few of the valuable tools and services you • Digital owner manual, warranty information, will have access to: and more • My Showroom: Find and save information on • Online service and maintenance records vehicles and current offers in your area. • Find Cadillac dealers for service nationwide • My Dealers/Retailers: Save details such as • Exclusive privileges and offers address and phone number for each of your preferred GM dealers/retailers. • Recall notices for your specific vehicle My Driveway: Access quick links to parts and ® • • OnStar and GM Cardmember Services Earnings service estimates, check trade-in values, or summaries schedule a service appointment by adding the Other Helpful Links: vehicles you own to your driveway profile. • My Preferences: Manage your profile and use Cadillac — www.cadillac.com tools and forms with greater ease. Cadillac Merchandise — www.cadillaccollection.com To sign up, visit the My GM Canada section within Help Center — www.cadillac.com/helpcenter www.gm.ca. • FAQ • Contact Us

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