Joshua Simons & Associates

Applicant document pack for a licensing sub committee hearing Tuesday 22nd October 2019.

McDonald’s – 83 Eden Street, Kingston KT1 1DJ.

This pack has been compiled and issued by Joshua Simons and Associates on behalf of the applicant MJ Restaurants in the matter of a new application for a premises licence for Mc Donalds Kingston 83 Eden Street.

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Index

Section Document title Page number/s

1 Witness statement of Mike Smith (for MJ 4-13 Restaurants the applicant).

2 Licensing Impact report by Dave Gair Shield 15-27 Associates

3 Key Differences Table for Quick Service 29-32 Restaurants/Takeaway premises

4 National Rail & tfl Bus Route Maps 34-34

5 Tfl taxi rank booklet (abridged) 36-43

6 Compliance Survey Audit Report Shield Associates 45-48

Page 2 Joshua Simons & Associates

Witness statement of Mike

Smith

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Witness Statement of Mike Smith Director of MJ Restaurants Ltd -(Premises Licence Holder/Applicant)

The application

1. I Mike Smith am the majority shareholder and director of MJ Restaurants Ltd, a franchise company that is authorised to trade as McDonald’s Restaurants. I make this statement in support on my application to apply for a new premises licence for the provision of late night refreshment from 23:00 – 00:00 Sundays to Thursdays and 23:00 – 02:00 on Fridays and Saturdays.

2. This is an application for a new premises licence. It is proposed to surrender the existing premises licence PL0647 which has the retail sale of alcohol included on the licence if this application is granted favourably.

Background and purpose of application

3. The company that holds the franchise is a professional and responsible operator with over eighteen years’ experience of operating McDonald’s franchises. The company currently operate twelve McDonald’s restaurants in London and the South-East. Many of these are in residential areas. Some are in busy town centre locations very similar to Kingston Town Centre and face the same challenges associated with running late night refreshment premises in a town centre where commercial and residential premises adjoin each other. Two of my McDonald’s restaurants, in Surbiton and Catford, operate for 24 hours. They all operate well. That is by design of these restaurants and the organisation and procedures of my company rather than accident.

4. As the franchisee I have a detailed understanding of the premises, its

Page 4 operating and security procedures, the local area and methods to deter anti- social behaviour around the premises. The concerns expressed in the objections to this application are also my own concerns. For the good of my business and staff I too wish to avoid anti-social behaviour and drunk people visiting my restaurant – not least because that deters other customers, demoralises staff and so is very bad for business. This, I respectfully suggest, is achieved by proper management of the premises, rather than the somewhat unimaginative approach suggested by the objectors of simply refusing the grant of extended hours. The latter approach prevents me from carrying on a lawful business that provides a service to those who live and work in the vicinity.

5. The reason for this application to extend hours is simple: it will enable us to serve our customers those who are already in Kingston Town Centre (key shift workers and those from other late night premises) better by meeting their demands for the provision of late night refreshment in a controlled and regulated environment in Mc Donald’s Kingston.

6. We are not seeking to attract unruly or drunk people to our restaurant. Experience has shown that customers who wish to use our restaurant during the late night/early morning hours are primarily shift workers and those persons already in Kingston town centre wanting to enjoy a good value meal in a warm, safe and hygienic modern environment. McDonald’s in Kingston provides that option. A good number of our customers work in the emergency services. These include doctors, nurses, ambulance drivers, hospital support staff, and police officers. Unsurprisingly, Saturday and Sunday early mornings are the busiest nights for these emergency workers which is why we have focused on these nights.

7. But at present, on Friday and Saturday nights, we have to stop serving them at 00:00hrs. My staff are constantly having to turn away customers who simply do not understand why a McDonald’s that operates well until 00:00hrs cannot be trusted to open until 02:00hrs on a Friday and Saturdays.

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Evidence of safe operation of site during extended hours

8. My confidence in the assertion that this site can operate well and promote the licensing objectives - even if it is permitted to open until 02:00hrs on Friday and Saturday - is not based on conjecture but rather on experience and fact:

a) Firstly, I have operated similar McDonald’s restaurants in similar locations to this hour without significant issues.

b) Secondly, and most importantly, I have operated to 02:00hrs at the Kingston site over 6 weekends 17, 24 Nov, 9,10, 23, 24 Feb, 9, 10, 23, 24 March 2019 under Temporary Events Notices without a licensing issue occurring during these extended hours. There was no reported increase in crime, disorder, or nuisance issues associated with my restaurant during these trial weekends. The police were aware that we were open late on these nights. This is the best evidence available to demonstrate that this proposal – in the real world – can work well without undermining the licensing objectives.

c) A former Chief Inspector of Police, Mr David Gair, who observed two of these extended nights at the Kingston restaurant, has confirmed that – despite the issues raised by Kingston police and Environmental health officer - the reality of the situation is that the venue operates safely and well during the extended hours.

9. Prior to the application being submitted I instructed a firm of licensing consultants to set up a pre application enquiry with two responsible authorities Kingston Metropolitan Police Service and Kingston environmental health services. The idea was to understand the statement of licensing policy and in particular the issue of cumulative impact in relation to the proposal to extend late night refreshment, what issues there could be from extended opening

Page 6 hours in relation to crime and disorder and public nuisance. Various meetings were held and the proposal along with a schedule of control measures was assessed prior to being included in this application for a premises licence. I can say that we have followed home office guidance at section 182 to ensure the proposed application does not affect or add to cumulative impact within Kingston Town Centre.

Operating measures to promote the licensing objectives

10. Security Personnel –The premise currently has 1 x SIA security personnel on a Friday night and Saturdays mornings evenings and Sunday mornings. I propose to provide 2 SIA guards from 8pm until 15 minutes after the close of the premises within the operating schedule on Friday and Saturdays into Sunday mornings. This SIA provision should enable the entrance and inside of the premises to be visibly secured as well as re-assure customers and Mc Donald’s staff.

11. Street Marshall Staff - In addition to the provision of security personnel I would agree to deploy a street marshal on Fri Sat Sunday mornings outside the front of the premises. Although a street marshal will not provide any security functions they can provide an early warning system if there are issues outside of the premises. A street marshal shall also provide a visual presence to deal with public nuisance issues for example litter, delivery drivers, any loitering from customers. A street marshal will be equipped with a high visibility orange tabard or jacket to define them from SIA security personnel and a body camera for their safety.

12. Staff Safe – This is a system unique to Mc Donald’s Kingston that provides both video and audio monitoring capabilities and is activated by either fixed panic buttons in the restaurant or mobile panic buttons that are worn by managers. The benefits of the system are that it links McDonald’s Kingston to an external monitoring station managed by an alarm response company

Page 7 called Positive Response UK Ltd who can intervene in a situation by interacting with a perpetrator via the restaurant’s music system loud speakers to attempt to resolve crime and disorder or public nuisance issues by providing the appropriate warning, advice and instruction to support and protect staff and customers. This system permits the monitoring company to hear what is occurring in the restaurant. The duty manager can also relay information to the operator directly. This enables the security operator at the monitoring centre to speak directly with the duty manager and perpetrator/s. Since its installation StaffSafe™ has been activated once during extended opening timings, and this was only an activation of the anti-social behaviour message and was not used to summon external assistance. I am not aware that this system is adopted by any other quick service takeaways named in the ‘Key Differences Document’ located within Kingston Town Centre. Staffsafe is an effective crime prevention, reduction and intervention system. I am able to confirm that all managers are trained in the use of the Staff Safe system. I can also confirm that the system was not required to be used during any of the temporary event notices.

13. Conflict Management Training –: This is a licensed product provided by MAYBO the UK leader in conflict management training programmes with this course being accredited by the Security Industry Authority (SIA). In total 8 managers have undergone this training at McDonalds Kingston. This training is a prerequisite for any manager who operates a shift. The Conflict Management training programme has provided my operations consultant and the other managers with the relevant knowledge practical skills and confidence to defuse and calm potentially difficult situations should they arise during extended opening timings.

14. WAVE Police training: The applicant has worked in conjunction with a Metropolitan Police initiative for crime prevention training and undertaken a Wave Training session on Friday 12th July at Kingston Police Station. The training was for Mc Donald’s Security Staff and Management Team.

Page 8 15. Closed Circuit Television System – The premise has 15 digital cameras. I can confirm that I and all managers are trained in the operation of the CCTV system and CCTV images can be downloaded with the minimum of delay and provided to the police on request. The system is compliant with BS EN 50132-7 and the Home Office guidance on closed circuit television.

16. Scheduling of Management and Staff: McDonald’s Kingston has a staff software scheduling system known as My Schedule. This system is used to create employee work schedules and calculate the number of staff and managers that are required based on projected sales for the existing operation of the premises licence. If an extended premises licence is granted up until 02:00 then the scheduling system would be applied to schedule staff for the additional timings that the restaurant is open to members of the public. A licence condition will ensure that at least 7 members of staff will be on the premises from 23:00hrs until the proposed closing times of 00:15 weekdays and up until 02:15 on Fridays and Saturdays.

17. For the rear of house that includes the cashiers and kitchen areas suitable number of staff are important in order to be able to efficiently operate the till points and communicate with kitchen staff to enable customer orders and payments to be promptly received, prepared, and processed to ensure a minimum waiting time and prevent delays. If a licence were granted these numbers of staff would be replicated to cover extended opening hours.

18. For the front of house operation suitable numbers of staff are important to ensure the restaurant is suitably cleansed, tidied and monitored. A member of staff is typically deployed in the customer dining area to provide host or hostess services for customers. These numbers exclude the provision of the 2 x SIA security personnel on duty between 23:00 and 02:00hrs proposed for Friday/Saturday and Saturday/Sunday. If a licence were granted these numbers of staff would be replicated to cover extended opening hours.

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19. Updated Layout, Electronic Order, Payment and Customer service systems: The premise underwent an extensive refurbishment to the McDonald’s Minimax design format as shown on the general arrangement plan of the premises. This updated design is relevant to the licensing objective of crime and disorder as from a security and safety perspective it provides an improved design and layout with increased retail space so as to ensure customers have room whilst in the queuing area and restaurant dining area in order not to create pinch points.

20. The internal refurbishment of the premise in 2017 has also introduced a new payment and ordering system known as the Mc Donald’s Experience of the Future – (EOTF). The updated order and payment systems at McDonald’s Kingston are described as they are unique to the operation of the premises and were critical during each of the TEN events in ensuring customers were served efficiently and with the minimum of delay so as to prevent issues of queuing.

21. The EOTF programme has also introduced the McDonald's online internet App known as Click & Collect. This system uses a customer’s mobile to enable them to order and pay for their food order prior to visiting a restaurant. A customer’s food order is then prepared in advance and is available when or just after the customer arrives at the restaurant.

22. As part of the EOTF project the premise have 6 touch screen order kiosks located to the side of the waiting area as shown on the Minimax updated general arrangement plan of the premises. There are an additional 3 staffed cashier till points available on the front counter. Combined they enable up to 9 customer orders to be taken at any one time.

23. The electronic order points and tills are pre-programmed to permit customer orders from the McDonald’s menu to be immediately communicated to the kitchen via what is known as the Kitchen Video System or KVS. This system then allows customer orders to be immediately assembled into relevant

Page 10 sandwich items for example McDonald’s Big Mac sandwich, McDonald’s Quarter Pounder sandwich.

24. These systems were applied during each of the TEN events in order to reduce customer waiting times and reduce customer queues. These systems would be replicated if a full premise licence was granted for the timings sought.

25. Local business representation: I am able to clarify the delivery drivers who deliver Mc Donald’s orders for takeaway are provided by Uber Eats the delivery company that has the sole contract to supply Mc Donald’s. For clarification the delivery driver shown in the objector’s photos is from Deliveroo which does not provide delivery services for Mc Donald’s. Those drivers from Uber Eats are provided with strict instructions to wait in the pay and display car park until customers’ orders are ready. This is necessary as there are no loading or on street parking bays outside Mc Donald’s or nearby on Eden Street. I clarify that the litter shown in the photographs is in the majority litter from other businesses for example beverage cans, glass bottle, plastic bags, bottle tops. Any Mc Donald’s litter is normally collected via litter picks conducted by Mc Donald’s staffs that operate up to a 50 meters radius from the immediate front of the premises.

26. Police and Environmental Health representations: Prior to a formal application MJ Restaurants and our licensing agents engaged with both of these responsible authorities in a series of pre application meetings with PC Hartland and PC Hopkins representing the Metropolitan Police and Mr O Dell representing Kingston Environmental Department. The purpose was to understand and address the issues raised in relation to matters concerned with cumulative impact such as public nuisance - dispersal of customers, queuing of customers, litter, anti-social behaviour and matters of crime and disorder. A risk assessment was undertaken by our licensing agents to detail the specific measures that are proposed to be implemented to mitigate these issues to minimise cumulative impact and support the 4 licensing objectives. These measures have been clearly set out in the operating schedule. As the franchisee I also offer additional control measures to be included in any

Page 11 licence if it is granted. These conditions are (a) - on Fridays and Saturdays there shall be a minimum of 2 sia employed at the premises from 8pm until 30 minutes after the premises closes, (b) - from 23:00 on Fridays and Saturdays there shall be no more than 75 customers in the premises at any one time, (c) - on Fridays and Saturdays from 23:00 only the ground floor shall be open for customer use with the 1st floor closed off by a barrier system. It is my understanding that these additional conditions added to those already set out in the operating schedule offer a robust set of control measures that support the 4 licensing objectives and should prevent cumulative impact.

Conclusions

27. Based on my experience of working during TEN events at this site, extended opening timings did not create the issues of crime and disorder or public nuisance as feared in the representations to this application.

28. That the security measures as outlined in my statement, the methods of management and staff organisation, conflict management training, self-service kiosks for food and beverage ordering, suitable numbers of trained managers and trained staff demonstrate that the premises could operate for the proposed extended opening timings to a standard that would support the licensing objectives of prevention of crime and disorder, prevention of public nuisance and public safety and prevent the addition of cumulative impact in relation to crime and disorder and public nuisance.

29. Extended hours will provide people who live, work or who are in the Kingston town centre area with a safe controlled and regulated environment when compared to other late night takeaway premises in Kingston town centre that operate up until or past 2am.

30. I have been advised that within the Licensing Act 2003 there is a steer to grant applications unless cogent evidence is presented that demonstrates that doing so will undermine the promotion the licensing objectives or add to the cumulative impact.

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31. The preponderance of evidence in this application demonstrates that this McDonald’s restaurant can operate until 02:00hrs without undermining the licensing objective. If I am proved to be wrong in that, and do not live up to my promises, then anyone can review my premises licence. But I would respectfully ask the licensing sub-committee to grant my application so that I can prove that I am good to my word and so enable the customers who wish to peacefully dine at my restaurant in the early hours to do so.

Statement of Truth

This statement consisting of 10 pages signed by me is true to the best of my knowledge and belief and I make it knowing that, if it is tendered in evidence, I shall be liable to prosecution if I have wilfully stated in it anything which I know to be false or do not believe to be true.

Print Name: Mike Smith

Signature: Electronic signature Mike Smith

Dated: 16th October 2019

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Licensing Impact report

Licensing Impact Assessment

Mc Donald’s Restaurant, 82 Eden Street. Kingston-upon-Thames, KT1 1DJ

Member of the Institute of Licensing

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30th September 2019

Licensing Impact Assessment – Mc Donald’s Restaurant, 82 Eden Street. Kingston-upon-Thames, KT1 1DJ

Author: David Gair – Shield Associates

For: Mr Percy Balasingam (Area Manager) & Joshua Simons & Associates

Reference: SA2019/0108

1. Introduction

1.1. I retired from the Metropolitan Police Service as a Chief Inspector in September 2013 after having completed 31 years’ exemplary service. I was personally responsible for policing, liaison, partnership working and compliance in relation to licensed premises in the Boroughs of Westminster, Sutton and Kingston-upon- Thames as well as involved in licensing issues and strategies across the Metropolitan police area.

1.2. In particular, most recently, I was Chief Inspector Operations at Kingston-upon- Thames responsible for all Licensing related issues and enforcement with a dedicated licensing team under my command. As part of my responsibilities I managed and delivered a series of crime and disorder reduction and public safety strategies in relation to Oceana nightclub in Kingston – upon - Thames (now PRYZM) which had headed a list of London’s top 50 night-time economy venues ranked according to the amount of crime generated from these venues.

1.3. In relation to my responsibilities I undertook problem solving, partnership working and compliance regimes to ensure the safety and security of patrons, staff and the local community in relation to NTE licensed premises, in particular large night-clubs and venues that remained open beyond 0200hrs. This included late-night

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Page 15 refreshment houses, liaison with public transport providers and licensed mini-cab activities as part of the larger problem-solving initiatives.

1.4. The strategies I put in place resulted in an immediate 25% reduction in crime at ‘Oceana’ and falling crime throughout a six-month period resulting in the venue being removed from the top 50 NTE venues ranked according to reported crime in London.

1.5. I am Director of a company called Shield Associates that delivers nationally accredited training for owners, DPS, licensees, security companies, bar staff and workers involved with NTE venues around crime reduction, anti- social behaviour and awareness of their responsibilities under the Licensing Act, forensic awareness, drugs awareness and personal safety and vulnerable persons.

1.6. I am a member of the Institute of Licensing and as such am qualified to conduct compliance audits and security reviews on licensed premises.

1.7. I am aware of the potential impact of the operation of NTE venues on local communities and have provided reports to licensing committees and courts in relation to a variety of licensing issues on various occasions both as a police officer and as a Director of Shield Associates.

1.8. As a company, our aim is to provide independent regulatory support to the Licensing trade, offer problem solving and compliance guidance and support the key objectives of the Licensing act in reviewing working practices, policies and procedures to ensure:

 The security and safety of those visiting a venue  The prevention of crime and disorder  The prevention of public nuisance  The protection of young & vulnerable people from harm

1.9. As such we have undertaken comprehensive reviews and audits of licensed premises to ensure compliance and responsible management in support of the licensing objectives. We have delivered training to staff at licensed venues, local Pub-Watch schemes, personal licence holders and SIA door security companies.

1.10. As a company, we undertake independent reviews of premises when instructed to do so and as such my duty is to the licensing committee, venue owners and local

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Page 16 community when considering the impact of any new licence application or variation to permitted hours’ application.

1.11. All issues identified in this report are true to the best of my knowledge and experience. They were either witnessed or experienced by me or told to me in good faith. The opinions I have expressed in this report are honest held and correct to the best of my judgement. The fee for this report is not conditional on the outcome of the case in anyway whatsoever.

2. Instructions to Shield Associates

2.1. MJ Restaurants Ltd own the franchise for the Mc Donald’s restaurant at 82 Eden Street, Kingston-upon-Thames and are looking to extend the premises licence from midnight to 0200hrs on Friday and Saturday nights. The venue sits within the Kingston Cumulative Impact Zone (CIZ), although since the venue does not sell alcohol it is not subject to Kingston’s Cumulative Impact Policy.

2.2. Shield Associates have been instructed by the franchise owners to undertake an independent impact assessment in relation to the application; especially in relation to the possible impact in the vicinity should the request be successful.

3. Venue history & background

3.1. The venue at 82 Eden Street has been operated by MJ Restaurants since September 2014. The current licensing hours have been in place since then. Prior to being taken over by MJ Restaurants, the venue was still being operated as a Mc Donald’s restaurant for more than 30 years, though had, on occasion, operated until later hours (via a number of approved temporary event notices).

3.2. The venue currently trades seven days a week. The premises currently operate Monday – Sunday 0500 to 0000hrs.

4. The premises locality & Licensing Policy

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Page 17 4.1. The venue is located in Eden Street in the centre of Kingston, a busy retail area for visitors and shoppers. The venue is within the area covered by Kingston’s Special Policy for Cumulative Impact. However, and importantly, this application is not subject to the rebuttable presumption of refusal set out in the Special Policy which expressly excludes from its effect premises which do not sell alcohol such as this McDonald’s (see paragraph 7.0 of Annex 3 of Statement of Licensing Policy). Therefore there is no presumption of refusal applying to this application which will be decided on its merits in the usual way. I do note that the Special Policy does recognise that different types of premises can have different impacts within a cumulative impact area. Paragraph 8.0 states:

8.0 The Authority is aware that the impact from premises can be different for premises with different styles and characteristics. For example, while a large nightclub or high capacity public house might add to problems of cumulative impact, a small restaurant, theatre or live music venue (where alcohol is not the primary activity) may be considered exceptional circumstances. The fact that a premises will be/is exceptionally well managed with a well-qualified applicant, or that there are no residential premises nearby, will not be considered exceptional.

4.3. Eden Street itself has partial restricted access to vehicular traffic, though is a busy bus route through the town. There are three bus stops situated near to the front of the restaurant (though one that had originally situated in front of the venue has been moved further down towards Primark). There are also three bus stops on the opposite side of the road. Pedestrian traffic is busy through Eden Street most of the day and through in to the early evenings, though quietens through the evening to people mostly using the bus stops.

4.4. There are a number of licensed premises within approximately 500m of the venue:

 60 Clarence Street – Wheelwright Arms – Open until 0000hrs Fridays and Saturdays  105 Clarence Street – Pizza Hut – Open until 2300hrs  107 Clarence Street – Creams Restaurant – 2300hrs  147 Clarence Street – Dallas Chicken – Open until 0300hrs Fridays and Saturdays

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Page 18  153 Clarence Street – King’s Tun, J D Wetherspoon Pub – Open until 0100hrs Fridays and Saturdays  154 Clarence Street – Pryzm Nightclub – Open until 0330hrs Fridays and Saturdays  161 Clarence Street – ZMC Cash & Carry store - Open until 0400hrs  The Rotunda, 1 Clarence Street – The Hungry Horse pub – Open until 0000hrs Fridays and Saturdays  181 Clarence Street – Subway fast food restaurant – Open until 0330 Fridays and Saturdays.  48 High Street – Stir 777 / Fillies – Late night entertainment venue open until 0300hrs Fridays and Saturdays.  2 Union Street – Bacchus Nightclub – Open until 0300hrs on all days other than Sundays (0200hrs).  5 Union Street – Shawara Grill fast food takeaway – Open until 0330hrs Fridays and Saturdays  St James Road – Chic-O-Land fast food takeaway – Open until 0400hrs Fridays and Saturdays  3 Eden Street – O’Neills Pub – Open until 0200hrs Fridays and Saturdays.  50 Eden Street – Eden Kebab – Fast food outlet opens until 0330hrs Fridays and Saturdays.  1 Apple Market – Samir’s fast food takeaway – Open until 0330hrs Fridays and Saturdays.

4.5. Also, in the extended vicinity of the venue are restaurants, pubs and bars, especially alongside the river. Of particular note is the Viper Rooms, another nightclub within walking distance of Mc Donald’s and open until 0300hrs Fridays and Saturdays.

5. Environmental visual audit of the area

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Page 19 5.1. On Saturday 24th March 2019 between 2300 - 0230hrs Shield Associates undertook an environmental visual audit (EVA) of the location.

5.2. Throughout the time I was in the vicinity of the venue and surrounding area it was clear that this is a busy area of Kingston. Pedestrian and vehicular throughput in Eden Street was fairly constant during the time of the audit. There is a designated recessed pull-in for taxis opposite the front of the venue.

5.3. Most of the licensed restaurants, bars and pubs still open were busy. There were people walking around the area either apparently moving from venue to venue or starting their journeys home. There was a short queue outside Pryzm and, while we were in the area, some of the bars closed and people started to make their way out of the area, often via the nearest takeaway outlet.

5.4. The bus stops in Eden Street remained popular during our audit with people queuing at stops either side of the road and leaving the area as buses arrived and left. Mostly the queues were orderly and peaceful.

5.5. In relation to noise nuisance and anti-social behaviour, during the time of the audit noise from the street population, licensed venues, traffic and visitors to the area was typical of the hustle and bustle of a busy location in London, though the majority of people in the area were good natured. There was one incident of anti-social behaviour at a bus stop outside the venue at 0144hrs where two young men got into an argument, squared up to each other and a few blows were traded until they were separated by friends and left the area. This incident was not associated with McDonald’s or its customers. Otherwise, no instances of crime or disorder were observed.

5.6. As the evening progressed towards 0200hrs pedestrian activity remained fairly constant with the bus stops in constant use. The background noise of traffic and pedestrians in the area remained fairly moderate during this period.

5.7. In relation to noise from the venue, I could not hear any undue noise from the inside of the restaurant while I was at the street entrance. The three SIA security team on duty patrolled the inside of the venue. I think there is an opportunity to extend the scope of the responsibility and perhaps rotate the team during the last hour between 0100-0200hrs to undertake a short patrol/presence outside the front of

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Page 20 the restaurant within sight of the other two guards to set standards and show a deterrent presence.

5.8 In relation to transport links in the area there are a number of 24-hour bus routes that run close to Kingston town centre that include:

 281 – to and from Hounslow  65 – to and from Ealing  111 & 285 to Heathrow  85 – to and from Putney  57 – to and from Clapham  213 – to and from Sutton

5.9. There are also late trains running from Kingston BR Station, though these are limited in respect of destinations and availability until around 0200hrs. There are a number of local mini-cab firms operating in the area that include; (i) Kingston Area Cars – 2 Cambridge Road, KT1 3JU, (ii) Kingston Cabs - Fife Road, KT1 1AN (iii) S&P Taxis – Hampden Road, KT1 3LG & (iv) Clocktower Cars – Hampden Road, KT1 3LG as well as Uber App mini-cab availability on the Borough.

5.10. Finally, there are a number of designated black hackney carriage ranks in the town that are usually occupied by waiting black cabs, one of these stands in located in Eden Street with four spaces and operates 24 hours a day. The TfL Taxi Cab leaflet stipulates that; ‘Taxi ranks are provided for the purpose of helping the public access taxi services.’

5.11. There is clearly a comprehensive network of transport options to help facilitate dispersal from Kingston town centre.

6. Measures being undertaken by Mc Donald’s (MJ Restaurants Ltd)

6.1. On Saturday 31st August 2019 between 5pm and 11pm I again met with the Area Manager of MJ Restaurants Ltd - Percy Balasingam - at the Eden Street restaurant. I observed the restaurant in operation, taking into account what had been discussed and witnessed the staffing and control measures in action.

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Page 21 6.2. The vicinity of the venue and surrounding area is a popular and busy area of Kingston town centre. Pedestrian and vehicular throughput in Eden Street was fairly constant during the time of my visit.6.3. In order to support the licensing objectives, prevent any undue cumulative impact and minimise any adverse impact of extending the operating hours of the restaurant MJ Restaurants Ltd and Mc Donald’s have in place a comprehensive training package and specific staff responsibilities.

6.4. Primarily the restaurant has employed two SIA trained security staff (Novusaltair Ltd) as well as a permanent independent SIA registered door supervisor to provide a visible deterrent with the training and ability to intervene and de-escalate conflict and/or disorder within the restaurant. They are currently deployed between 1815hrs – 0015hrs Fridays and Saturdays, with the intention of increasing their house if the application for an extension is granted (working until 0215hrs). The manager has also been advised that providing a presence outside the venue on occasions will also provide a visible deterrent.

6.5. The remaining staff work in teams with specific roles and responsibilities for the running the service, customer experience and control of the public side of the restaurant while the venue is open and operating. There are a number of shift managers who are responsible for monitoring the service teams as well as the front of house team. There will always be a minimum of two shift managers on duty at the restaurant during the late evenings/nights on Fridays and Saturdays.

6.6. There are currently eight shift managers at McDonald’s Kingston. They typically have around 18-24 months experience within the restaurant and must have completed a number of certificated on-line training modules as well as classroom- based training before being qualified that includes:

 Conflict Resolution  Diversity and Equality  First Aid & Emergency Life Support (3 days)  Shift Leadership Responsibilities (3 days)

6.7. As well as the shift managers a fully trained restaurant manager will be on duty during the late hours of Fridays and Saturdays. This person will liaise with and co- ordinate the SIA deployments, supervise the shift managers, monitor the customer

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Page 22 dynamics and be personally responsible for supporting the licensing objectives (similar to a designated premises supervisor - DPS). They will be supported by the customer experience leaders and team who operate on the public side of the restaurant.

6.8. As well as the staff training and deployments, there is a ‘Staff-Safe’ system installed at the restaurant. This is an alert system that can be activated from either behind the main service counter or via portable activation devices carried by shift and restaurant managers. If the alert system is activated by a member of staff in response to either a potential criminal or disorderly issue the music is silenced, a ‘police siren’ type alarm sounds and a recorded message informing all that either ‘’The restaurant is being monitored via CCTV’’ and ‘’police have been alerted and are on way’’ depending on a green or amber activation (amber being potentially a more serious incident where police will automatically be called – similar to an old central station alarm). All shift and area managers are trained in the use of the ‘Staff- Safe’ system.

6.9. McDonald’s also utilise an Experience of the Future system (EOTF), which efficiently administers the order, payment and collection of food/drinks in order to maximise the productivity and speed up service and ensure customers are served quickly.

6.10. There are a number of physical measures taken to reduce the chance of crime, disorder or nuisance that include:

 Removal of all plastic food trays after 2200hrs  Closure of the upstairs seating area at 1900hrs  Staff employed in the customer and seating areas of the restaurant to clear litter/spillages and monitor queues  Reduction of music towards the end of operating hours  Pro-active use of SIA staff on dedicated dispersal deployment (being developed)  Fast-pay and order system in place to speed up ordering and delivery of food and reduce the need to queue within the store.

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Page 23  Litter pickers deployed outside the venue during the final few hours of operation.

7. Compliance visit and audit

7.1. I visited the venue at 23:15hrs to undertake a licensing compliance visit; the findings are set out on a separate report.

8. Conclusion

8.1. In my professional experience, McDonald’s at 82 Eden Street, Kingston appears to be a well-operated venue that is clean, neat and tidily presented.

8.2. The area manager and restaurant manager, Mr Percy Balasingam & Mr Simon Wright, were impressive with their knowledge of the operational running of the venue and responsibilities in supporting the licensing objectives. The steps taken as evidenced in section 6 provide evidence of the enhanced measures undertaken by the management to support their staff and the local community.

8.3. The entrance and dispersal of customers was gradual throughout the night with most customers leaving in small groups, singularly or in pairs while others sat and ate their meals at the facilities provided by the restaurant. Of those that did leave after collecting their orders, a significant number then waited for buses at the bus stops outside and opposite.

8.4. There was no appreciable noise from the venue during my audit. Certainly, the noise from the surrounding area was in line with what would be expected from this part of London. The situation of the bus stops at this point in Eden Street will always ensure this part of Kingston town centre is well served by public modes of transport, national rail, local bus routes and TfL taxis through to the early morning hours on Saturday and Sunday mornings.

8.5. There are other venues in the vicinity of the premises that currently have later licensing hours than the 2am being applied for in this application, especially fast food and refreshment venues, often operating beyond 0300hrs. In contrast, McDonald’s provides a safer, more robustly conditioned and more professionally run premises

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Page 24 than any of the other late night refreshment alternatives in the vicinity. If Mc Donald’s Kingston Eden Street is permitted to open until 2am then, in my opinion (based on my specific observations and general experience of Kingston Town Centre), it is likely to attract customers who are already in the cumulative impact area rather than attract new people into the area. If McDonald’s continues to close at its current permitted hours, those people already in the area are highly unlikely to simply go home. Instead they would attend one of the other smaller and less well equipped fast-food/takeaway restaurants in the area. Therefore, in my opinion, and given the particular circumstances of this application, the extension of McDonald’s licence hours is more likely to benefit the cumulative impact area rather than negatively impact upon it.

8.6. In relation to arrival and dispersal of customers, considering the numbers likely to visit the restaurant and the use of nearby bus stops, in my opinion, the increased hours will have minimal, if any, impact on the area.

8.7. The recommendations I would make if the extended hours are agreed:

i. The venue should deploy one of its SIA security team to patrol the outside of the venue during the last hour of operation to help set standards of behaviour and provide a deterrent presence. This will impact positively on people who have attended other venues in the area and not simply McDonald’s own customers.

ii. Ensure regular training of staff in relation to their Licensing responsibilities.

8.8. The venue sits within the Kingston cumulative impact zone and is part of the late-night refreshment business in the area. The area has several licensed premises with a variety of permitted and licensed hours. As previously mentioned this is a busy thoroughfare with high levels of pedestrian traffic. With the proliferation of venues in the area I understand the concern of Kingston Council in relation to cumulative impact of more venues or extended licensing activity. It is my professional opinion, however, that the increased hours being requested will have no appreciable impact on crime, disorder or nuisance in the area due to the measures already put in place by the venue and if the recommendations within this report are adopted.

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Page 25 8.9. In my experience, it is highly unusual for police to seek to cite incidents from different premises in a different town as evidence of what may occur in this premise if later hours are permitted. Every licensed venue and town centre has its own characteristics and peculiarities. It is of little or no value to a licensing decision in Kingston Town Centre to quote bare statistics (without the provision of full incident details) from another venue in Surbiton. I am surprised the police have raised this point. It adds little or nothing of value to the force of their representation.

8.10. The existing premises licence has an ambiguity on its face. On one reasonable reading it appears to permit off-sales of alcohol (whether by intention or mistake). By contrast, this new application, if granted, does not seek to replicate this ambiguity but instead makes it clear that the only permissible licensable activity is late night refreshment. That clarification would be welcome from an enforcement perspective particularly within a cumulative impact area.

8.11. Given that: (i) this application offers more robust conditions than the existing premises licence (particularly the increase in SIA/street marshal presence); (ii) sets a capacity limit for the first time on the licence; (iii) McDonald’s is a safer and more secure premises than its local late night alternatives; and (iv) the professionalism of the management and staff of this premises, in my opinion the extension of hours sought would promote rather than undermine the licensing objectives.

David Gair

Shield Associates

Member of the Institute of Licensing

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Page 26 Joshua Simons & Associates

Key differences report

Page 27 Key Differences between Mc Donald’s Kingston-upon-Thames and other QSTs (Quick Service Takeaways) in Kingston Town Centre.

Methodology: Site visit and observation from highway and entrance to premises to measure key differences.

Surveyor: David Gair - Independent Crime consultant Shield Associates– 04/10/2019 Friday evening between 2230 – 2330hrs.

Typset and layout: Joshua Simons and Associates

Item Sub item Mc Donald’s , 83 Dallas Chicken Subway Shawara Grill Chic-O-Land Samirs Eden Kebab Eden Street 147 Clarence 181 Clarence 5 Union Street, 2A St James 1 Apple Market, 50 Eden Street, Kingston, KT1 1DJ. Street, KT1 1QT Street, KT1 1QT KT1 1RP Road, KT1 2AA KT1 1JE. KT1 1EE.

Front of Layout of the Extensive seating on Counter along far Glass-fronted Small (approx. 1m Spacious waiting Waiting area Waiting area House restaurant the ground floor well side of restaurant. counter along the x 2m) waiting area with two high (approx. 4m x 4m) (approx. 4m x retail area. spaced out. High counter and left-hand side with area. counters with 6 with counter at far 4m). Table and chairs along walls table and chair high chairs along end of restaurant. chairs stacked in 6 kiosk order points, 3 and by window. seating area in far wall and the corner of the staffed order and restaurant. Tables window. Service waiting area. payment points. 1 and chairs counter to left as collection point. removed around you enter. 2300hrs.

Dining Area Internal dining area No dining area. Dining area No Only limited No No has capacity for 86 High slim tables available until space on 2 x seat covers. against walls around 2300hrs. high slim counter with 8 x bar with 6 x bar stool Dining area provides stool type type chairs. order to table service for customers to chairs. enable sit down

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Page 28 consumption of food.

Entrance Spacious double Single door from Single door from Folding doors Double doors from 4 x folding doors Single door from width entrance. Clarence Street Clarence Street open into Union a covered entrance open from the Eden Street. directly into into dining/waiting Street. from St James Apple Market. Entrance contains a waiting area. area. Road lobby.

Entrance is monitored by CCTV.

Staffing Minimum of 4 staff 3 x members of 3 members of staff 2 x members of 2 x members of 2 x staff members 2 x staff plus one manager on staff behind behind the counter staff behind the staff behind behind the members behind site plus a dedicated counter preparing and counter. counter. counter. the counter. dining host/hostess to cooking/serving. serving food. One monitor the dining occasionally area i.e. clean tables, comes to the sweep customer retail dining side the area. clear tables.

Dedicated staff to operate the kitchen area.

Proposed SIA operative/s on a Friday/Saturday and Sunday mornings at the entrance and within the premises (static and patrol).

Back of Ordering EPOS – 3. tills all pre- Order, payment Order, payment Order, payment Order, payment Order, payment Order, payment House – system programmed with and service at and service at and service at and service at and service at and service at These are menu items and counter. counter. counter. counter. counter. counter. not prices. typically visible Additional from a touchscreen order site visit kiosks (6r) available in and so the restaurant foyer

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Page 29 may be area. difficult to comment Tills are connected on. directly to the kitchen via a Kitchen Video System.

Scheduling KVS – Kitchen Video Food prepared, Food prepared and Food prepared Food prepared and Food prepared Food prepared and System that permits cooked and served from behind and served behind served behind and served behind and served Preparation preparation systems served from counter. the counter. counter and kept the counter. behind the methods to complete customer behind the glass fronted hot counter. orders as soon as counter. Some food cabinets. received via mobile food kept in glass app, kiosk or counter heated serving order is placed. hatches.

Meat and Chicken and all other ingredients pre cooked and stored in holding racks ready for assembly.

CCTV 15 x CCTV cameras 5 x CCTV 4 x CCTV cameras No cameras 2 x CCTV cameras 2 x CCTV 3 x CCTV covering the service cameras visible visible covering visible. visible covering the cameras visible cameras visible counter, waiting and covering counter counter and counter and covering the covering the seating areas as well and waiting/eating waiting/eating waiting/eating counter and counter and as the entrance door. area. area. areas. waiting area. waiting/service area.

SIA – Static 2 SIA on Friday and None seen at None seen at time None seen at time None seen at time None seen at time None seen at and mobile Saturdays time of visit. of visit. of visit. of visit. of visit. time of visit. guarding. Public None available. Nil Nil Nil Nil Nil Nil Viewing Monitor

Staff Safe or Yes - staff safe N/A N/A N/A N/A N/A N/A monitoring system installed with

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Page 30 system fixed and mobile panic buttons available.

Toilets. Unisex and Disabled None Yes. Though None None None None Toilet located on closed at 2300hrs. ground floor.

Automatic locking system Radar key scheme.

Entrance to toilets only by customer asking for access.

Notice is to be displayed on toilets confirming opened by staff on request.

Data collated and updated October 2019

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Page 31 Joshua Simons & Associates

National Rail & tfl Bus

Route Maps

Page 32 Kingston Station – Zone 6 i Onward Travel Information Local Area Map Bus Map

79 76

D Willoughby DAO R Y BHGU O L L W I D A O R N O T F I L C 32 The Oak K D A A 34 L Arms O A OADR AMG L ANOR W R 96

O 108 84 6 R 11 E N

U 53 R Ealing Broadway 25 35 O R S A M U E L G R AY G A R D E N S E 16 E L M R O A D 65 K 281 M

S 1 Y 45 86 Heston Hounslow East E Kingston Masjid S 50 South Ealing N GIBBON ROAD Heston Health Centre Hounslow Bus Station St. Luke’s C of E 33 St. Leonard’s Church River Thames

MAY BATE AVENUE

46 O 53 481 Primary School 84 85 48 Brentford Watermans Centre 57 CRAVEN ROAD T Sainsbury’s Hanworth Road 2 Canbury 52 G HOUNSLOW 44 West Middlesex 17 62 Duke of York Gardens 48 Cranford Kew Bridge Putney Bridge

N 74 Hounslow Hospital 2 M AY B AT E AV E N U D Putney E 11

I E 371 A S High Street E A S T R O A D O 1 L Whitton Ivybridge High Street O C 1 G R I G Playground W Admiral Nelson Twickenham Tesco N R I T Richmond 22 S CANBURY AVENUE 65 E Hatton A I D 56 Isleworth Kew Bridge South Side for Kew Pier Putney J O H N S A X O N R O A D B WA IG H T S C O U R T V Y I R A 20 W I L L I A M R 2 D Manor Road Sainsbury’s C L S U C W 28 Harlington Cross O S E C War Memorial 70 BERESFORD ROAD I A L

D 32 Putney Heath 13 SKERNE WALK Hospital Kew Gardens L H Corner A Twickenham O 1

O 34 C U Green Man H E N R Y O 31

31 R Kingston College Bridge Road M W G M A C A U L A MAY BATE AVENUE Y S U R Y B A S I N 7 34 L H

R 12 RICHMOND AV E N U E Richmond (Richmond Road E Richmond B E LT O N R O A D U S TAT I O N R O A D A Heathrow O Z

Y O 103 Twickenham King Street E

Centre) Minimax Bus Station 29 1 5 52 R 6 Roehampton Medfield Street R

M PUTNEY O

N Y Airport North

8 A 8 O 20

E NWAY GKSI VE N D Sixth Cross 118 A Corner

S Penny Subway Gas Holders D D Twickenham Green 4 2 ROEHAMPTON DEACON ROAD Road School 50 Ram Jam L O W E R T E D D Queen’s Road Roehampton Alton Road Gallery D Fountain R Kingston Club A Ashburnham Road 57 Canbury O 268 Feltham American University

Grey R O 64 Fulwell

College 43 Medical Centre 23 23

M S Horse Heathrow Clapham Park A 21 Roehampton Vale ASDA L K D D Stanley Road A 167 O A E E Broughton Avenue O K R Petersham R Dolphin Day Nursery R W R PA N Terminals 2 & 3 D E R Y Atkins Road Hampton A Z 1 B U E A AD N L E and Preschool C A The Dysart L T 40 12 R W The Sons D E C O Central Bus Station O Kingston R D E A C O N R O 234 A A ELM GROVE S of Divine D 2 K5 K3 Wick Health Centre O T 1 Cornerstone H IG H S T R E E T Burgoine R Streatham Hill Providence RC R E 111 KKingstoonn E T 99 Church 13 T Educare Ham Dukes Ham Common Quay N Hanworth E E Hanworth HAM 1 Railwayy T Small School C Beaufort Road Avenue Robin Hood Way Richmomoond R Rooaad S 285 Apex Corner Streatham A E O A D Air Park S O R Sigrist R Subway Teddington 68 P W C R K St. Leonard’s Church G 2 I PA SEYMOUR ROAD Bridge T Canbury Y X26 Leisure Hampton S H M Broad Street 47 D O W UR Kingston Vale W L B N H A L L R O A D A Squareu N G E A 8 Y Canbury Arms C Centre Sainsbury’s N G O R D O N R O A D Ham Robin Hood Lane AD 49 Mitcham Lane O G E I G O R D O N R O A D and Library Tudor Drive R NBURY PASSA 1 8 Bowness L C A BusiB iness Parkk SIGRIST SQUARE 12 Richmond Road/ O K 126 O D 124 29 Cardinal Avenue H A Crescent C Chase CANBURY PARK ROAD Dukes Avenue S 45 O S T E A D 14 R B FA S T 11 2 Teddington Lodge E C R O A D K E T T Hail & Ride Southcroft Road N S Acorn 20 12 P Dysart

O Hampton Hill L Uxbridge Road Hotel 16 Lock

P T A T S Steadfast Norbiton section Kingston Hill

A C Richmond Road R K G Avenue R O 2 E Park Road High Street Canbury Wych Elm A D N Sea Cadet Corps Kingston GORDON ROAD I TGI Footbridge Hanworth Tiffin Girls School Kingston University 131 D

Kingston D 3

3 D Friday’s A Wickes Tooting Broadway

E 6 O 1 Swan Road T W O O D S T R E E T O S E R T L E Cromwell Road N C I S T H The R E T H N A U J O E Teddington E 4 H Quebec 26 Swan R B W Bentalls A U Z Colliers Wood O I E D I S S E M A H T T 44 House I TITHE BARN CLOSE 101 Police Station L B L I R K 20 E E G S N RD Kingston Hill WAT E R L A N E N H (not X26) D E E E 61 C C R O M W E L L R O A D E A T

H O U Q D A Queens Road/

L 8 G L Hanworth Road COWLE AZE

D P Kaleidoscope RD Merton Abbey A S 1 H A V G 15 Kingston Hospital ST. JOHN’S ROAD S 1 E I Project O Hampton School N WAY N Kingston R The Rotunddada N Hampton I PWITH U O ELM ROAD

S T BIRKENHEAD AVENUE K O S Odeon E E T V RAGE ROAD John Bunyan Wick

R VICA R South Wimbledon 15

15 Turks Cinema M A R I N A P L A C W E N 15 E Baptist Church

E E T 30 2 2 Park Road

7 37 RICHMOND RD Theh BentallB ll C CANBURY PARK ROA D

D Kingston E 19 F I F E R O A D The Rotunda 31 Sandy Lane HARDMAN ROAD A O E

L D O Wimbledon The T B R I 2 54 D G E S CentreCentre R (not X26) T R E E T Buckland’s White Hart CCaasstlee Street H Kingston Hospital Wharf T Tiffin T K2 Pryzm E E A1 Z1 A2 A3 E H Hotel S John Lewis Empire B School R The T T

4 A Tiffin T S Waitrose Z CROMWEL L ROAD E K4 I Nurserylands

H O R S E T E E R T S E L T S A C Kings Asda

L Sports Q Coombe FAIR B R R E 5

Tun The Avenue T Bridge Centre A N I P P E R E N Cromwell Road

Marks & A L L E Y D E Lane West New Raynes

Toilet E D Z D Wharf E O E I E 4 A

Spencer L O V E K Y N C L O S Sunbury O E A

U L

K I N G S T O N 4 Gallery R Traps Lane Victoria Hospital O R A4 to A16 Park T Wilko Q D F I F E R O A D E

A F E O T

1 I Tesco F CA RO B R I D G E C L W T A OlOld London Roadoadd N ST R Clarennce Streeteet R

T Subway E N S R C E S T N U R E E T Travelodge The Lovekyn

Hampton O War Memorial 2 99 7 E C 105 143143 P1 S 33 05 REE N Chapel E E O 79 138 TLE T T 4 CLARENCE R O A D Court Green W C L A R E N C E S T R E E T O N C P E ST N D Kingston TK Maxx 10 Sculpture O L D L O 62 U M E 29 31 The Fighting Sunbury Cross A H R St. Peter’s P2 H 80 Q 24 T T Cardinal Wolsey E N B S Cocks A Sculpture LONDON ROAD Church LONDON Wimbledon Bridge S C T CLARENCE STREET E RO The Old E Hampton for Palace AD Norbiton 23 100 F H M R T R I N O 88 A R T Chase Riverside Wallkk A CLOISTERS MALL E Kings Head D 40 MAR P R AT T S P S G A L U E 5 Sunbury L H I C MEMORIAL L F

R 37 O T I

D WESTON PARK FA C H

SQUARE M E3

P3 NORT All Saints The Old Moot House H War Performing 7 IELD Kingston Road 58 G IRF C

T I A K Kingston 6 B F ALK L WA E G R A B 59 W

Church E 16 Memorial E L Arts Sunbury Village Hampton Kingston L E B I S H O P ’ S H A L L PLACE KET Wilton Crescent A R Y A R Grammar 51 CHURCH ROAD E2 D1 T A Marks & Travelodge Y T S A E D L E I F R I FA Centre I Hampton D W S R 25 5 Three Fishes Thames Street

S D E N E V I L T School G C L E E N Spencer H O U S E Subway E H 46 A E Fairfield E T Y A D Everyday A R E D Lidl 40 R Court Road Hail & Ride R C D A O R M A H S R E AV C D A D 31 O Ashford Common Fairfield I M

R 9 R A E1 R ’ DA O R T R E B L A S R D S E W S T A L K D2 U A T T H Church Gloucester Road R S G Park House WKS P E G A S S PA S K AW H section 20 C Norman Road EDEN WALK Hamppton E E R K N M A ROAD A O R VA R E N I M Norbiton Cambridge Road A V E M E OAD P I A FAIRFIELD R D C E R 24 Children’s Y BOOTH

E R LAD Church Kenley Road S

T E E R T S N O I N U Cambridge Grove M Market HAMPTON Courtt Park S A G E 42 Boots Bushey Road S C Hampton Court Palace O G S PA Library DR T N H

H K I A ROAD NION NION S House O S (not X26) (not X26) Circle Gardens O HD L

Kingfisher U ASHFORD O E D Kingston Museum P N W A MMarkekeeett PlacePl e G E N WA L K Sainsbury’s 81 E N S C R O W N Leisure S D S R AY P A R C A D E E BROOK STR Primark D Morden Kingston A Clarence Avenue N Ashford Centre G VICTORIA ROAD E W T Hail & Ride Grammar E W H A R R O W O Kingston E Recreation The Triangle RiversideR Walk R 61 War Memorial R K5 P S G C Library School Hawks Road T section Statue United Eden Walk The Albion Bricklayers Hampton Court S H Ground H F CHARTER QUAY 60 L A D Y B O O T H 61 71 8 Clinic I R O A D Playground 59 G 2 G 45 H Reformed 21 Arms H Shopping Centre 12 FA I R F I E L D R O A D FA I R F I E L D R O A D G Druids S I T Church K J TFIELD R 46 1 H Kingsmeadow E APPLE E Clarence Avenue Shannon Head 48 E Douglas Road MARKET 4 ROAD E T 41 East Molesey Wetlands D A O R T R E B L A T for Kingstonian and AFC Coombe Girls School Corner Fairfield OMRADTP AN N Fairfield Bridge Road THE GRIFFIN 3 E D E S T Ashford Hospital CENTRE 42 18 R E A S H D O W N R O A D Recreation Ground JAMES’S ST. Wimbledon football clubs E T Recreation Ground HAMPTON WHEA W T St. Joseph’s Catholic D London Road Kingston Road A S A G E 6 (not X26) D E A S 20 T H P Primary School A B A CLATTERN B T E E R T S K O O R B California Road R E West Barnes O BRIDGE Jobcentre LITTLEFIELD CL O River Thames Kingston Villiers Road O R K R T (not X26) 5 N AIRFIELD WEST S E W D L E I F R I FA 18 Level Crossing T NEW Rose S 2 E COURT Plus C East Molesey T S Hall Road Dawson Road S E Fairfield South E Theatre Coronation S 2 17 R M M S Guildhall 1 C PA K Tesco S JARO MSA T.D ES’ S A Stone N Staines Bus Station G E Y KINGSTONG E West Molesey H W Guildhall Hippodrome D K K1 G A 1 A B MALDEN West L N 16 War Memorial O I H H 2 I A R

A L M N 216 PA S S A o 85 New Malden

W G 13 W N Barnes E 40 H 47 g Kingston University E

E s Kingston R

B m

D EAGLE Lane

1 I 371 A D 36 The i H and County Hall R

S BREWERY upon Thames l L I 1 WEST G l 39

R 3 UPON THAMEE S46 L SOMERSET ROAD WHARF E E

V L 2 E Ram R O R C H County Court I A R D R O T H New Malden

W i F A D O U Lingfield V v S

T E L D R I e I A r A 20 I R F I 32 West Molesey E 18 42 FA O L R 3 Fountain K H 1 34 A FA I R L Avenue W F I E D L D A O R Y E L D U D Guildhall 2 D S O U T H Central Square Portsmouth Road 10 L MOLESEY Franks Avenue 2 411 131 20 Woodbines Avenue I K 17 Maple Road South Lane I N 34 Rodney G The E 13 Villiers Avenue

S T E M

O S Claremont Gardens Hail & Ride I 12 R N O L Cricketers ROWLLS ROAD Road P L H L A Kingston By-pass C A Kingston

L L S section Hail & Ride L 2 S

Y VENUE ROAD A O R E U N E AV M T

R R H O E Methodist

T R E South Park Grove St. James’ Church A 28

2 E Hiighgh StreeStrereet 37 R Claremont Road section RIVER THAMES D C E Surbiton Hill CoColleolleegeg T R S O O

E Church L Nelson Road S R

W (not X26) C C E 26 N S 37 The Crescent T Y B O N N E R H I L L R O A D Road 12 E G

KNIGHT’S PARK

M I L L P L A C E O RoundaRoRounn abboutbo S N 54 K E N T R O A D 13 E I K Motspur Park V I

L Green Lane A E A S T L A N E Sculpture 40 Surbiton Kingston 8

D South Lane 37 4 Berrylands Mill 15 GRANGE ROAD Dittons Kingston College 19 © Transport for London 66

E C A L P L L I M 14 Balaclava Road Worcester Park Malden Manor 1 Information correct from January 2017 26 WINERY LANE St. Mark’s Hill 15 O A K L E A PA S S A G E AT H E N A H O G S M I L L CLOSE W 213 A St. Mark’s Church L K T Long Ditton

E

E Raeburn Avenue Sutton

12 R T Sugden Road Southwood Drive S 36 25 Bus Garage 8 L 22 L

I E

M N 30 SURBITON Surbiton North Cheam T H EB TI T O M S G A 56 Key

R DAWSON ROAD Hail & Ride 51 L A N H G Hinchley Wood Queen Victoria T VINEYARD CLOSE Health Centre E E 34 Upper Brighton Road HIGH STREET H section U 1 R T S O A O P L O A N S D A SUTTON C W H Footbridge Bradbury S Lovelace Gardens D E N M A R K R O A D S Sutton 37 Ø— A 44 Warren Drive P L Connections with London Underground Cheam Broadway Kingston E R S Active Age AVENUE ROAD Claygate AT 53 Kingston upon Thames 65 St. Nicholas Way University W Centre 46 South G R A N G E R O A D FAIRFIELD PLACE u Connections with London Overground Village Hall (River House) Crown Court 57 45 5 R Connections with National Rail Bedelsford 59 12 Ewell Road 7 Upper Brighton Road C O L L E G E WA L K King Athelstan 4 School Tolworth Hospital THE BITTOMS Hogsmill River 47 Primary School Î Connections with DLR Claygate Ditton Road King Charles Road Sutton 67 CROYDON h Connections with Tramlink Police Station 1

1 P G Kingston University X26 County Hall R O Footbridge S V Â Connections with river boats E D A O R S R E I L L I V N C H ESHER R (Knights Park Campus) Hermes E (Surrey E T S A 31 Tolworth Broadway Hampton O D C E P Kingston Town Tolworth West Croydon ALK L WA E G R A B N S Hook Kingston Hotel R T E Stanley Picker ~ Except evenings Carshalton A County Council) D G G E BLUE Footbridges D Children’s Centre 77 Hook Road I 22 Whitgift Centre N 32 Court Park R K E N S I N G T O N Thornhill Road 3 46 M BRIDGE R Gallery y Mondays to Saturdays only 281 High Street Town End B Royal Mail 22 A Esher Kingston Road R E Southborough E K3 HOOK K Service Centre T R ✚ R Mondays to Saturdays except evenings Ruxley Lane D O H High Street 35 24 High School T

19 A DA O R E U V E L L E B D A O R T R E B R E H Chessington Industrial Estate Jubilee Way S Korean Church D H O G S M Mondays to Fridays only Kingston I L L v Stoneleigh A L Fairfiieldd London A N K2 Cox Lane King George’s Field University E M z Monday to Friday off peak Hook Parade Beggars Hill Wallington East HORACE ROAD O (Nursery) St. John’s C of E TradeTrade ParkParrk Kingston Road 16 Green Croydon

T N E C S E R C E V O R G 1 Primary & Nursery School V Monday to Friday morning peak hours only O Worcester Park Road R G Hogsmill River MILNER ROAD R P O R T L A N D R O A D W Monday to Friday evening peak hours only Kingston West Ewell U O C H A P E L M I L L R O A D Chessington North 28 87 Spiritualist V w Mondays, Wednesdays and Fridays only Chessington Road Ewell Green Man 5 T N 1 Church E P O R T L A N D R O A D 107 Winey Park D E N M A R K R O A D x Limited stop Mansfield Park Hail & Ride Y 8 H 92

109 Merritt Gardens 406 C Sch School journeys only Ripon Gardens section 71 Copt Gilders Kingston University R H Gilders Road 21 CHESSINGTON

12 418 (Reg Bailey Theatre) E 48 Tube station with 24-hour service Friday and West Ewell

R Ø— EWELL 25 Chessington R S 19 Mansfield Park 50 Kingston University 4 Playground Saturday nights K4 Chessington South Hook Arena 25 C O First Church of (Penrhyn Road Campus) KKingsmillngsm King’s Centre World of Adventures N E SPRINGFIELD ROAD Christ Scientist 8 50 Longmead Epsom W O 1 D A O R E U V E L L E B O D B BLOOMFIELD ROAD 12 ALFRED ROAD Malden Rushett A 48 I N E S A N to Leatherhead V E N U E Springfield 20 E 1 43 Athelstan BuBusinessB iness Park Road Town Centre

15 465 T Court The ALFRED ROAD Star and Dorking

D 2 Recreation Ground P 2 38 Spring 1 91 15 A L F R E Grove D R O A D 35 4 S St. John’s 40 AT H 28 E L U S TA N R O 83 A D R Church 56 3 B 2

1 G Destination finder Route finder I D A O R T T E S S FA R T Kingston O O V E 29 19 N L A QUEENS PROMENADE UniversityUniversi N 1 Destination Bus routes Bus stops Destination Bus routes Bus stops Destination Bus routes Bus stops Bus route Towards Bus stops T R O F U A E B E Territorial Army 11 Hampton R 14 13 D A O R 10 GLENTHORNE ROAD A15 123 ○ ○B ○D ○ 6 , ○ ○F Clapham Park AUCKLAND ROAD Hook Parade 71 Centre O 6 A P 57 8 39

A 40 Court Park Kingston University BALMORAL ROAD B U C K I N G H A M R O A D 465 ,A16 ○ ○H ○J Ealing Broadway ○ ○G ○T ○U D 39 War Memorial ○ ○ ○R ○ ○B ○ ○K 65 Berrylands B U C K I N G H A M R O A D 19 Ashford 216 Park Road 371 PENRHYN GARDENS (Penrhyn Road Campus) 127 D 41 Ashford Hosptial London Road 216 ○ ○ ○R K2 ○C ○ ○F Petersham The Dysart 65 ○ ○G ○T ○U Chessington (night only, see separate poster) 20 48 55 ,A15 ○ ○F K4y ○C ○ ○H ○J 371 ○ ○B ○ ○K 71 Chessington

A B 5 57 C B 79 79 Kingston Hall Road ○C ○ ○H ○J Hounslow Bus Station 111 ○ ○ ○R Putney R and High Street 85 ○ ○B ○ ○K 85 Berrylands R K2 ○C ○ ○F Putney Bridge ○ ○B ○ ○K © Crown copyright and database rights 2017 Ordnance Survey 100035971/043 © Copyright Transport for London 2017 281 ○ ○G ○ ○Q Putney Bridge Ø— 85 ○ ○B ○ ○K Brentford Watermans Centre 65 ○ ○G ○T ○U Heathrow Terminals 2 & 3 ○ ○ ○R Hounslow East Ø— 111 ○ ○ ○R 111 C R 131 Tooting Broadway ○ ○B ○D ○ I Raynes Park R 57, 131 ○ ○B ○D ○ Sutton ○ ○B ○D ○ Street finder Landmark finder Key Carshalton High Street X26 ○ ○N 213 Isleworth War Memorial 481~ ,A12 ○ ○Q K5✚ ○ ○B ○D ○ ○V Staines ○ ○ ○R Cheam Broadway 213 ○ ○B ○D ○ 216 A D J R B1 Acorn 20 C1 Kaleidoscope Project Richmond Ø— u R 65 ○ ○G ○T ○U 281 Hounslow ○ ○G ○ ○Q B2 Albion, The C3 King Athelstan Primary School River Services X26 ○ ○N K B1 Acre Road B1 David Twigg Close C1 John Austin Close A2 Ram Passage 371 ○ ○B ○ ○K Tolworth ○ ○ ○F ○N A2 All Saints Church B2 Kingfisher Leisure Centre Chessington Industrial Estate Cox Lane K2 ○C ○ ○F Kew Bridge R 65 ○ ○G ○T ○U B2 Adam’s Walk C3 Dawson Road A1 John William Close C2 Rayleigh Court Roehampton 85 ○ ○B ○ ○K 285 Heathrow Terminals 2 & 3 ○ ○ ○Q C2 Asda B2 Kings Tun, The National Rail station Chessington North R and 71 ,A15 ○ ○F Kew Bridge South Side for Kew Pier  65 ○ ○G ○T ○U C2 Albert Road C1 Deacon Road B1 Richmond Road Roehampton Vale ASDA 85 ○ ○B ○ ○K 371 Kingston Hall Road ○C ○ ○H ○J K C3 Athelstan Recreation Ground C3 Kingsmill Business Park Chessington South R Kew Gardens 65 ○ ○G ○T ○U C3 Alfred Road B3 Denmark Road A2 Riverside Walk K3 ○ ○B ○ ○G Richmond ○ ○B ○ ○K A3 Kensington Gardens B3 Bedelsford School A2 Kingston Bridge National Rail exit Chessington World of Adventures 71 ,A15 ○ ○F ○ ○B ○ ○K A2 Apple Market B1 Dolphin Street C2 Rowlls Road Kingston Hill Kingston University 85 406 Epsom ○ ○ ○F A2 Kent Road B1 Bentall Centre, The B1 Kingston College (Kingsgate Road) 465 ,A16 ○ ○H ○J S B2 Ashdown Road A1 Down Hall Road K3 ○ ○B ○ ○G 411 West Molesey ,A10 ○ ○R A2 Kings Passage S B1 Bentalls A3 Kingston College Clapham Park Atkins Road 57 ○ ○B ○D ○ ,A12 ○ ○Q C3 Athelstan Road C2 Dudley Road Bus station Kingston Hill 57 ○ ○B ○D ○ Sandy Lane 481~ 418 Epsom ○ ○ ○F B1 Kingsgate Road B2 St. James’s Road B2 Boots (Kingston Hall Road) Claygate R K3 ○C ○ ○F Queens Road/Kingston Hospital Ø— C3 Athena Close 85 ○ ○B ○ ○K South Ealing 65 ○ ○G ○T ○U 465 Dorking ,A16 ○ ○H ○J E A2 Kingston Bridge A1 St. John’s Road B3 Bradbury Active Age Centre B1 Kingston College Colliers Wood Ø— 57, 131 ○ ○B ○D ○ Ø— C3 Auckland Road Bus stop 213 ○ ○B ○D ○ South Wimbledon 57, 131 ○ ○B ○D ○ 481 West Middlesex ,A12 ○ ○Q A2 Eagle Brewery Wharf A2 Kingston Hall Road A1 Samuel Gray Gardens C2 Bricklayers Arms (Richmond Road Centre) Copt Gilders Gilders Road 71 ,A15 ○ ○F B2 Avenue Road Kingston Hospital 57 ○ ○B ○D ○ Staines Bus Station 216 ○ ○ ○R University Hospital ~ A2 East Lane C2 Kingsworthy Close B1 Saxon Road A2 Bridge Wharf C2 Kingston Grammar School County Hall (see Kingston University) ,A13 ○ ○H ○J Taxi rank 213 ○ ○B ○D ○ Streatham St. Leonard’s Church 57 ○ ○B ○D ○ K1 New Malden B B1 East Road B2 Knight’s Park C2 School Passage A2 Buckland’s Wharf B1 Kingston Health Centre Cranford High Street 111 ○ ○ ○R Hook ○C ○ ○F K2, K3 ○ ○B ○ ○G Streatham Hill R 57 ○ ○B ○D ○ K2 C3 Balmoral Road B2 Eden Street A1 School Road A1 Burgoine Quay B2 Kingston Library Croydon (East and West) X26 ○ ○N ○ ○ ○R Kingston Hospital ○ ○B ○ ○G L Car park K4y ○ ○B ○ ○K Sunbury R and Sunbury Cross 216 A2 Barge Walk B2 Eden Walk B1 Seven Kings Way C1 Canbury Arms B1 Kingston Masjid ○C ○ ○F B2 Lady Booth Road Surbiton R 71 ,A15 ○ ○F K3 Esher A2 Bath Passage B1 Elm Crescent A1 Seymour Road D Kingston University and County Hall 71 ,A15 ○ ○F B1 Canbury Business Park B2 Kingston Methodist Church ○ ○ ○F ○N Roehampton Vale ○ ○B ○ ○G C2 Linden Crescent Dorking R 465 ,A16 ○ ○H ○J (Penrhyn Road) 281 ○ ○ ○F ○N 281 B3 Beaufort Road B1 Elm Grove B1 Sigrist Square A1 Canbury Gardens A2 Kingston Mill Public toilet Kingston Hospital ○ ○B ○ ○K B2 Littlefield Close 465 ,A16 ○ ○H ○J K4 y A1 Becketts Place C1 Elm Road A1 Skerne Road B1 Canbury Medical Centre B2 Kingston Museum E 406, 418 ○ ○ ○F ○C ○ ○H ○J C2 Livesey Close A13 Mansfield Park y ○C ○ ○F K1 , ○ ○H ○J B3 Bellevue Road C1 Elton Road B1 Skerne Walk A1 Chase Lodge Hotel A1 Kingston Railway Bridge Top up your Oyster pay as you go credit Ealing Broadway Ø— R 65 ○ ○G ○T ○U K2, K3 K5 Ham ✚ ○ ○C ○D ○ C2 London Road or buy Travelcards and bus & tram passes K2, K3 ○ ○ ○F C1 Beresford Road A2 Emms Passage C2 Somerset Road B2 Children’s Library C3 Kingston Spiritualist Church ○ ○N Kingston Vale Robin Hood Lane 85 ○ ○B ○ ○K Morden ✚ ○ ○B ○D ○ ○V C2 Lovekyn Close at around 4,000 shops across London East Croydon R h X26 ○ ○ ○H ○J C1 Birkenhead Avenue B1 Sopwith Way ○ ○B ○ ○G K4y F A1 Lower Teddington Road B2 College Roundabout C3 Kingston Town Children’s Centre East Molesey 411 ,A10 ○ ○R K3 X26 Heathrow Terminals 2 & 3 x ○ ○T A2 Bishop’s Hall A3 South Lane Sutton Bus Garage and St Nicholas Way 213 ○ ○B ○D ○ B2 Fairfield East C1 Cornerstone Church B3 Kingston University Epsom R Town Centre 406, 418 ○ ○ ○F West Croydon x ○ ○N B3 Bittoms, The M B3 Springfield Road L Sutton R Police Station X26 ○ ○N B2 Fairfield North B3 County Hall B3 Kingston University Esher High Street K3 ○C ○ ○F B3 Bloomfield Road A1 Marina Place A1 Station Road (Surrey County Council) Leatherhead R 465 ,A16 ○ ○H ○J B3 Fairfield Place (Knights Park Campus) Ewell Green Man 406 ○ ○ ○F T B3 Blue Bridge A1 May Bate Avenue A1 Steadfast Road C2 Cricketers, The B3 Kingston University (Nursery) B2 Fairfield Road B1 Sainsbury’s M Teddington Broad Street 281 ○ ○G ○ ○Q Other buses C2 Bonner Hill Road A2 Memorial Square A3 Surbiton Road B1 Dolphin Day Nursery and Preschool B3 Kingston University F B2 Fairfield South B3 St. John’s C of E Malden Manor R K1 ,A13 ○ ○H ○J 285 ○ ○ ○Q Bus route Towards Bus stops B2 Brook Street C2 Mill Place B1 Sury Basin A2 Druids Head (Penrhyn Road Campus) Feltham R 285 ○ ○ ○Q B2 Fairfield West Primary & Nursery School Malden Rushett Star 465 ,A16 ○ ○H ○J 481~ ,A12 ○ ○Q Staines ,A12 ○ ○H ○J C3 Buckingham Road B2 Mill Street C3 Swan Path B2 Eden Walk Shopping Centre A3 Kingston University Fulwell R 281 ○ ○G ○ ○Q 458 B3 Fassett Road B3 St. John’s Church Mansfield Park K4y ○C ○ ○H ○J X26 ○ ○T 461 Addlestone Continues to ,A11 ○ ○R A3 Milner Road B1 Educare Small School (Reg Bailey Theatre) 481~ ,A12 ○ ○Q C B1 Fife Road T C2 St. Joseph’s Catholic Merton Abbey 57, 131 ○ ○B ○D ○ Tolworth Broadway 281 ○ ○ ○F ○N Chertsey on Sundays C2 Minerva Road B2 Empire A3 Kingston University (River House) ○ ○ ○H ○J C2 Cambridge Road A1 Thames Side Primary School H Morden Ø— K5✚ ○ ○B ○D ○ ○V 406, 418 ○ ○ ○F 513 Downside z G B2 Everyday Church A2 Kingston upon Thames ○ ○ ○H ○J C2 Camm Gardens N A2 Thames Street ○ ○G ○T ○U A13 Hersham z B1 Gibbon Road C1 St. Luke’s C of E Primary School Ham Richmond Road/Dukes Avenue 65 Motspur Park R K5✚ ○ ○B ○D ○ ○V K1 , ○ ○H ○J 514 C1 Canbury Avenue B2 Neville House Yard B3 Three Bridges Path B2 Fairfield Recreation Ground County Court Field Common Estate ○ ○ ○H ○J A1 Glamorgan Road C2 St. Peter’s Church 371 ○ ○ ○ ○K K2 ○C ○ ○F 515 B1 Canbury Park Road B2 Nipper Alley C1 Tithe Barn Close C3 Fairfield Trade Park B3 Kingston upon Thames N Sch Chessington South ○ ○ ○F ○V C3 Glenthorne Road B1 Sigrist Square K5✚ ○ ○C ○D ○ Tooting Broadway Ø— 57, 131 ○ ○B ○D ○ 671 B1 Canbury Passage B2 Fighting Cocks, The Crown Court New Malden Fountain 131 ○ ○B ○D ○ Tiffin School for Girls ○ ○G ○T ○U C1 Gordon Road O U A1 Sons of Divine Providence RC, The Hampton R and Thames Street 111 ○ ○ ○R Tudor Drive 371 ○ ○B ○ ○K B2 Castle Street B3 First Church of Christ Scientist B3 Korean Church London 213 ○ ○B ○D ○ 715 Guildford ~ ○ ○ ○H ○J B2 Grange Road B3 Oaklea Passage B2 Union Street B3 Spring Grove, The 216 ○ ○ ○R Twickenham R and King Street 281 ○ ○G ○ ○Q B1 Gas Holders B2 Lidl A13 Riverhill w ○ ○ ○F ○V C2 Caversham Road B3 Springfield Court A10 K1 , ○ ○H ○J 965 A2 Griffin Centre, The A1 Old Bridge Street B1 Grey Horse C2 Lovekyn Chapel, The Hampton Court R and Palace  411 , ○ ○R Twickenham Green 281 ○ ○G ○ ○Q C3 Chapel Mill Road V B3 Stanley Picker Gallery K5✚ ○ ○B ○D ○ ○V KU1/KU3 Roehampton Vale University Campus v ○ B3 Grove Crescent B2 Old London Road A2 Guildhall A2 Market House Hampton Court Green 111 ○ ○ ○R A2 Charter Quay A1 Vicarage Road A1 Swan, The X26 ○ ○N V Seething Wells Halls of Residence v ○D B3 Grove Lane B2 Orchard Road A2 Guildhall 1 B2 Marks & Spencer Cardinal Wolsey for Palace 216 ○ ○ ○R C2 Church Road C2 Victoria Road A1 T S Steadfast Sea Cadet Corps New Victoria Hospital 57 ○ ○B ○D ○ Villiers Road Dawson Road K1 ,A13 ○ ○H ○J KU6 East Putney W ○ A2 Guildhall 2 Hampton Hill High Street 285 ○ ○ ○Q A2 Church Street H P C2 Villiers Road B1 Oak, The K4 ○C ○ ○H ○J Seething Wells Halls of Residence V ○D A3 Territorial Army Centre ○ ○G ○ ○Q Norbiton R K2, K3 ○ ○B ○ ○G y A2 Hampton Court Road B2 Palmer Crescent C3 Vineyard Close A2 Hampton Court Park B1 Odeon Cinema Hampton Wick R 281 B1 Clarence Street A1 TGI Friday’s K4y ○ ○B ○ ○K A1 Park Road C2 Hawks Road Clinic A2 Old Kings Head, The 285 ○ ○ ○Q W A2 Clattern Bridge B1 Hardman Road C2 Tiffin School ✚ W A3 Hermes Hotel C2 Old Moot House, The Hanworth Air Park Leisure Centre and Library 111 ○ ○ ○R K5 ○ ○B ○D ○ ○V Wallington Green X26 ○ ○N C1 Clifton Road A2 Harrow Passage B3 Penrhyn Gardens C2 Tiffin Sports Centre A2 Wadbrook Street ○ ○ ○Q Norbiton Church 57, 131 ○ ○B ○D ○ A13 B2 Cloisters Mall C2 Hawks Passage B3 Penrhyn Road B2 Hippodrome B1 Penny School Gallery 285 Warren Drive South K1 , ○ ○H ○J Ways to pay B1 Waights Court A2 TK Maxx 85 ○ ○B ○ ○K B3 College Walk C2 Hawks Road B3 Portland Road A2 Hogsmill River C2 Performing Arts Centre Hanworth Apex Corner 285 ○ ○ ○Q West Croydon u R h Whitgift Centre X26 ○ ○N B1 Walter Street B2 Toilet Gallery ○ ○B ○D ○ A1 Henry Macaulay Avenue C2 Portman Road B2 Jobcentre Plus B2 Primark Hanworth Swan Road 111 ○ ○ ○R 213 West Middlesex University Hospital 481~ ,A12 ○ ○Q Use your contactless debit or credit card. It’s the B1 Cowleaze Road A1 Water Lane B2 Travelodge C3 Herbert Road A3 Portsmouth Road C1 John Bunyan Baptist Church B2 Pryzm Hatton Cross Ø— 285 ○ ○ ○Q 371 ○ ○B ○ ○K West Molesey 411 ,A10 ○ ○R same fare as Oyster and there is no need to top up. C1 Craven Road B3 Watersplash Close B2 United Reformed Church A2 High Street B2 Pratts Passage A2 John Lewis Waitrose B1 Quebec House X26 ○ ○T K2, K3 ○ ○B ○ ○G Central Square and War Memorial B1 Cromwell Road B2 Weston Park A1 White Hart Hotel, The C3 Hogsmill Lane B1 Ram Jam Club Heathrow Terminals 2 & 3 Ø— R 111 ○ ○ ○R K4y ○ ○B ○ ○K Whitton Admiral Nelson 281 ○ ○G ○ ○Q A2 Crown Arcade Q B2 Wheatfield Way C1 Wickes Top up your Oyster pay as you go credit or buy B3 Hogsmill Walk A2 Ram, The Central Bus Station 285 ○ ○ ○Q K5✚ ○ ○B ○D ○ ○V 481~ ,A12 ○ ○Q A2 Crown Passage C1 Queen Elizabeth Road C1 Willoughby Road B2 Wilko Travelcards and bus & tram passes at around A2 Home Park Terrace A2 Rose Theatre X26 ○ ○T North Cheam Queen Victoria 213 ○ ○B ○D ○ Wimbledon Ø— R h 57, 131 ○ ○B ○D ○ 4,000 shops across London. A3 Queens Promenade C3 Winery Lane C1 Willoughby Arms C3 Horace Road B1 Rotunda, The ○ ○ ○R X26 ○ ○N ○ ○B ○D ○ B1 Wood Street Heston St. Leonard’s Church 111 Worcester Park R 213 A2 Horse Fair C3 Royal Mail Service Centre Hinchley Wood R K3 ○C ○ ○F Nurserylands The Avenue 111 ○ ○ ○R X26 ○ ○N Sign up for an online account to top up online and A3 Woodbines Avenue see your travel history and spending

KINGSTON DR TFL32627.02.17 (F)

National Rail Enquiries Taxis UK-NUP-NRUK-126x38mm-r1.pdf 2 27/09/2016 11:42 Transport for London

C www TM M www Online NRE App Social Contact Centre Traintracker Text Book a London Taxi Y Online 24 hour Travel Information

CM MY £15 off your rst ride* www.tfl.gov.uk 0343 222 1234 nationalrail.co.uk Free National Rail Enquiries facebook.com/nationalrailenq 03457 48 49 50 8 49 50 Dial-A-Cab – 020 7253 5000 CY Sign up with the code NRUK at uber.com/app *T&Cs Apply For train times and fares. Calls from landlines are typically charged Calls cost no more than calls to geographic numbers (01 or 02) Text station name to the above number for live departure and CMY between 2p and 10p per minute and calls from mobiles typically cost app for iOS and Android K @nationalrailenq and may be recorded arrival times direct to your mobile. Radio Taxis – 020 7272 0272 between 10p and 40p per minute. Connections charges may apply. TrainTrackerTM texts cost 25p for each succesful response  There is a charge when booking by phone, and other terms and (plus usual text costs). conditions may vary, so please check when booking.

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Every effort has been made to ensure all information is correct at time of print. We can not be held liable for any errors or omissions that may have occurred. For any feedback, please e-mail [email protected].

Page 33 CI • OTI • KNG • V8 • 0417 Joshua Simons & Associates

Tfl Taxi Rank Information

Booklet

Page 34 Transport for London London Taxi and Private Hire

London Taxi Ranks

Page 35 London Taxi Ranks

Taxi rank booklet

The purpose of this booklet is to provide details of taxi ranks in London and information about taxi rank suspensions and regulations. Transport for London (TfL) is responsible for appointing taxis ranks in all London boroughs except in the City of London where this is normally done by the City of London Police. Some signage at taxi ranks refers to ‘stand’ or ‘standing’ but this has the same meaning as ‘rank’.

TfL appointed taxi ranks

All taxi ranks have an allocated space for a certain number of taxis. Once this space is filled taxi drivers must not cause an obstruction by waiting on the highway to access the rank.

Ranks in London must only be used by TfL-licensed taxi (black cab) drivers.

Taxi rank suspensions

All taxi rank suspensions must be approved by TfL. A minimum of 10 full working days is required to process a taxi rank suspension. More time may be required if a temporary taxi rank is needed. Further information is available on our website at tfl.gov.uk/ranks.

2 V9 Correct as of 19 January 2018

Page 36 London Taxi Ranks

Taxi rank regulations

Below is a summary of the main regulations regarding taxi ranks in London.

1. The drivers of the first two taxis on the rank or on any separate portion of the rank must be with their taxis at all times and must be available for hiring immediately.

2. No driver shall allow their taxi to remain on a rank or any portion of a rank unless they are willing to accept any lawful hiring that may be offered.

3. All drivers must move their taxis up as space becomes available and spaces must not be filled in any other manner.

4. When a rank is divided into several portions, the driver of the taxi on each portion must move their taxi up to fill any space in the next portion as soon as a space becomes available.

5. No broken down taxi must be left on a rank longer than is reasonably necessary.

6. Taxi drivers must not congregate unnecessarily on, or obstruct, the carriageway or footway, and their behaviour must not cause any annoyance or disturbance to residents or other persons in the vicinity.

3 V9 Correct as of 19 January 2018

Page 37 London Taxi Ranks

Suburban licence areas

The map below shows the nine suburban taxi driver licence areas. Although Heathrow Airport is in the London Borough of Hillingdon, only All London drivers are permitted to ply for hire at the airport and use the ranks there.

Sector number Sector

Enfield, Haringey 1 and Waltham 1 Forest

9 Barking & 2 Dagenham, 2 Havering, Newham and Redbridge 8 Bexley, Greenwich 3 and Lewisham

4 Bromley 3 5 Croydon 7 6 Merton and Sutton Hounslow, Kingston upon 6 7 Thames and

4 Richmond upon 5 Thames Ealing and 8 Hillingdon

Barnet, Brent and 9 Harrow 4 V9 Correct as of 19 January 2018

Page 38 London Taxi Ranks

The tables below show the codes used on Suburban taxi driver licence area identifiers.

Sectors Sector Boroughs Code Boroughs Code Enfield, Haringey, Waltham Forest CodeS1 Enfield ED Croydon CN Barking & Dagenham, Havering, Newham, Redbridge S2 Haringey HY Sutton SN Bexley, Greenwich, Lewisham S3 Waltham Forest WM Merton MN Bromley S4 Redbridge RE Kingston upon KN Croydon S5 Newham NM RichmondThames upon RD Merton, Sutton S6 Barking & Dagenham BG HounslowThames HW Hounslow, Kingston upon Thames, Richmond upon S7 Havering HG Ealing EG Ealing,Thames Hillingdon S8 Lewisham LM Hillingdon HN Barnet, Brent, Harrow S9 Greenwich GH Brent BT Bexley BY Harrow HA Bromley BR Barnet BA

Extension areas Extension Code Clapham, Balham and Tooting E1 Hackney E2

Island ranks

TfL has designated certain taxi ranks as ‘island ranks’. These allow suburban drivers who are licensed for the relevant suburban sector to use the rank, along with All London drivers. Suburban drivers using these ranks are not allowed to ply for hire on the streets outside of the island rank as they will not be licensed to do so. Island ranks are listed in the ‘Notes’ section in the main table, along with which suburban drivers are allowed to use the rank. 5 V9 Correct as of 19 January 2018

Page 39 London Taxi Ranks

Rest and refreshment ranks

Taxi ranks are provided for the purpose of helping the public access taxi services and must not be used for parking. The exception to this is where there is a designated rest or refreshment rank. Drivers are permitted to leave their taxi on a rest rank for a maximum of 60 minutes and on a refreshment rank for a maximum of 45 minutes.

All drivers using refreshment ranks must use the facilities of the refreshment shelter when it is open. All designated rest and refreshment ranks are listed in the table below:

Name of rank Type of rank Maximum time on rank permitted

Aldwych, WC2 Rest rank 60 minutes

Arundel Street, WC2 Rest rank 60 minutes

Bedford Row, WC1 Rest Rank 60 minutes

Berkeley Square (N/W Corner), W1 Rest Rank 06:00 – 00:00 60 minutes

Cadogan Place/Pont Street, SW1 Refreshment rank 45 minutes

Charing Cross Road, WC2 Rest Rank, 1st portion only 60 minutes 08:30 - 20:00 Conduit Street Rest rank 60 minutes

Curzon Street (Bolton Street), W1 Rest Rank 60 minutes

Eccleston Bridge, SW1 Rest rank 60 minutes

6 V9 Correct as of 19 January 2018

Page 40 London Taxi Ranks

Borough Location Spaces Times of Operation Rank Notes No. Kensington and Westbourne Grove (Portobello Road) 4 24 hours 5622 Chelsea Kingston Upon Clarence Street (John Lewis) 6 24 hours 5707 Thames Kingston Upon Clarence Street (Pryzm) 8  1st Portion operates 5446 Thames 20:00 - 07:00  2nd Portion operates 22:00 - 07:00 Kingston Upon Clarence Street (Weston Park) 3 24 hours 5215 Thames Kingston Upon Down Hall Road (Hilton Double Tree 2 24 hours 6010 Thames Hotel) Kingston Upon Eden Street (Primark) 4 24 hours 5427 Thames Kingston Upon High Street (Rose Theatre) 4  1st portion operates 5781 Thames 19:00 - 02:00  2nd portion operates 10:30 - 02:00 Kingston Upon High Street, New Malden 3 Mondays to Saturdays 5561 Thames 08:00 - 18:30 Kingston Upon Surbiton Parade (Surbiton Station) 5 24 hours 4980 Thames Kingston Upon Union Street (The Hippodrome) 2 21:30 - 07:00 5661 Thames Kingston Upon Victoria Road (Sainsbury’s) 1 24 hours 5221 Thames Kingston Upon Wood Street (Kingston Station) 5 05:00 – 22:30 6020 South Side Thames 29 V9 Correct as of 19 January 2018

Page 41 London Taxi Ranks

Borough Location Spaces Times of Operation Rank Notes No. Kingston Upon Wood Street (Kingston Station) 5 22:30 – 05:00 6021 North Side Thames Lambeth Albert Embankment (Park Plaza 2 24 hours 5581 Riverbank Hotel) Lambeth Belvedere Road (London Eye) 2 24 hours 5563 Lambeth Clapham High Street 9 19:00 - 07:00 5787 TLRN Shared use loading bay Island Rank Clapham extension area Lambeth Clapham Road (Stockwell Station) 2 19:00 – 07:00 6014 TLRN Shared use loading bay Lambeth Kennington Oval (East side) 3 24 hours 5134 Lambeth Lambeth Road (Novotel) 3 24 hours 5314 Lambeth South Lambeth Place, Vauxhall 4 24 hours 5533 TLRN Lambeth South Lambeth Road (Vauxhall 2 24 hours 5490 Station) Lambeth The Pavement (Clapham Common 11 24 hours 5793 TLRN Station) Lambeth Upper Ground (ITV) 1 24 hours 5279 Lewisham Amersham Vale (New Cross Station) 3 24 hours 5345 Lewisham Fernbrook Road (Hither Green 5  1st portion operates 6011 2nd portion shared Station) 24 hours use loading bay  2nd portion operates 16:00 – 07:00 Lewisham Lewis Grove/Albion Way 7 24 hours 6003 30 V9 Correct as of 19 January 2018

Page 42 Joshua Simons & Associates

Compliance survey audit

report

Page 43

LICENSING COMPLIANCE AUDIT & REPORT

Venue – Mc Donald’s Restaurant, 82 Eden Street, KT1 1DJ

Page 44

Shield Associates Licensing Compliance Visit Venue – Mc Donald’s Restaurant, 82 Eden Street, KT1 1DJ Date/Time of Visit – 23/03/2019 – 2315-0200hrs

1) Is the premises license displayed/correct? Yes – Posted to the right had side of the main service counter on the wall

2) Is DPS present (record details / personal licence holder: Duty manager – Mr Simon Wright

3) If no DPS, who is in charge (record details) Mr Percy Balasingam (Area Manager) was also present during the evening.

4) Is a copy of the full premises licence available? Yes – Electronic copy available

5) What is the capacity of the venue? 49 seats at tables in the ground floor restaurant. Space for queuing along the central aisle. The upper level is closed at 1900hrs.

6) How many people are present? 2330hrs – 30-35 people in the venue 0100hrs – 40-45 people in the venue 0120hrs – Approx 15-20 people in venue 0130hrs – Front seating areas closed off – 20-25 people in the venue

1

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7) How are numbers recorded? Through the till system (monitored and audited)

8) Is CCTV system installed & working? CCTV system is installed with a total of 24 cameras. There are 15 cameras covering the public areas of the venue including counter, seating and waiting areas and entrance to the restaurant. The system is good quality and can be accessed by the Manager/Assistant Manager on demand. The images are saved for 30 days on a hard drive. The system covers the counter area, seating areas and the entrance of the venue both inside and outside. It’s a comprehensive system.

9) If SIA Door Staff required, details of them, the company and SIA badge numbers. From 2300hrs three SIA door security team were employed during the TEN on 23rd and 24th March 2019. Their details were as follows:

Mohammed Yusuf – SIA Badge No – 1011 8285 8676 3373 Peter Omoniyi - SIA Badge No – 1013 6477 7774 3894 Ibetsam Persavic - SIA Badge No – 1017 5793 7533 5190

The venue also employs litter pickers at regular intervals to check and clear litter from the pedestrian walkway and road in front of the venue during operating hours.

10) Are customers searched prior to entry? No.

11) Are there any drinks promotions offered? No.

12) Are toilets monitored / checked? Toilets checked every 15 mins.

13) Is smoking area designated and monitored N/A

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Page 46 14) Ambience/state of premises & customers The venue was a typical fast food restaurant with a mix of people either ordering and leaving or ordering and sitting in the designated area. Numbers remained fairly constant during the evening and into the night ranging between 20 – 40 customers sitting in, with more coming and going.

McDonalds keep track of orders every 15 minutes as part of their management system and from the data provided during the last two hours (000-0200hrs) on 24th March the average customer numbers visiting the restaurant were:  0000-0100hrs – 57 customers per 15mins  0101 – 0200hrs – 54 customers per 15 mins

The customers were typically in small mixed groups with general ages ranging from 16-40yrs.

The general appearance of the venue was clean, tidy and what I would expect from a fast food chain restaurant.

15) How many staff on duty/staff training records available

3 x SIA Security staff 3 x Managers 10 x customer service and catering staff.

16) General attitude of staff

The staff were welcoming and friendly. Before conducting the visit, I watched the front of the venue for around 20 minutes and saw the security team actively welcoming customers.

David Gair Director – Shield Associates

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Page 47 Joshua Simons & Associates

End of document pack

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