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Annual Report 2018-19 Metropolis Healthcare Limited | Annual Report 2018-19

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Annual Report 2018-19 Metropolis Healthcare Limited | Annual Report 2018-19 Annual Report 2018-19 Metropolis Healthcare Limited | Limited Healthcare Metropolis Registered Office: 250-D, Udyog Bhavan, Hind Cycle Marg, Behind Glaxo, Worli, Mumbai – 400030 Customer Care: 022-33993939 2018-19 Annual Report Reaching out RESPONSIBLY Across the pages Corporate Overview Statutory Reports Reaching out responsibly 1 Management Discussions and Analysis 25 Know us 2 Boards Report 33 The Metropolis Brand Manifesto 4 Corporate Governance 45 Reaching out for a reliable cause 5 Our evolution 6 Financial Section Notable Recent Awards & Accolades 8 Corporate Profile 9 Standalone 96 Diagnosing financial numbers 10 Consolidated 167 Chairman’s Message 12 MD’s Message 14 Decoding the Pathology Industry 16 Customer Centricity: A warm Patient centric approach 17 Driven by Science And Innovation 18 Asset light model to realise more 19 Please find our online version at https:// Gearing up for ESG Indicators 20 www.metropolisindia.com/about- metropolis/investors Board of Directors 22 Management Team 23 Corporate Information 24 Or simply scan to download Investor information Listed on NSE/BSE since : April 15, 2019 BSE Code : 542650 NSE Symbol : METROPOLIS Bloomberg Code : METROHL:IN AGM Date : August 6, 2019 AGM Venue : Hall of Culture, Nehru Centre, Worli, Mumbai Disclaimer This document contains statements about expected future events and financials of Metropolis Healthcare Limited, which are forward-looking. By their nature, forward-looking statements require the Company to make assumptions and are subject to inherent risks and uncertainties. There is significant risk that the assumptions, predictions and other forward-looking statements may not prove to be accurate. Readers are cautioned not to place undue reliance on forward-looking statements as a number of factors could cause assumptions, actual future results and events to differ materially from those expressed in the forward-looking statements. Accordingly, this document is subject to the disclaimer and qualified in its entirety by the assumptions, qualifications and risk factors referred to in the Management’s Discussion and Analysis of this Annual Report. Reaching out responsibly A successful business is the right combination of right things at the right time. Every venture reaches that stage where channelling through new doors of newer opportunities become the way forward. It is imperative to feed a business’s curiosity by way of constant branching and expansion. We, at Metropolis, identified our expansionary stage. We evaluated where we stood and knew it was time to penetrate deeper into markets with tremendous potential. Diagnostic services demand responsible execution. Our promise of reliability, quality assurance and wide range of best-in-class services make us one of the preffered choices of our customers. Having been in the diagnostics industry for over 35 years, we are now ready to notch our business higher and explore growth avenues with better and wider range of services. So we prepared, we took the plunge and we decided to reach out responsibly. Revenue grew by #EBIDTA grew by *PAT grew by 18.1% 16.4% 16.2% ` 76,005.59 lakhs ` 20,734.11 lakhs ` 13,083.40 lakhs All figures are on consolidated basis and pertain to FY 2018-19 # EBIDTA is before CSR,one time share based and other expenses * PAT is before CSR, one-time share based and other expenses Know us Leading to leverage One of the leading Indian diagnostics company, suitably-positioned to leverage the expected growth in the Indian diagnostics industry. Metropolis Healthcare Limited (‘Metropolis’ or ‘MHL’ or ‘the Company’) is one of leading and renowned Indian diagnostics companies. The Company owns a chain of diagnostic centers MHL categorises across India, South Asia, Africa and the Middle East. Over the years, Metropolis has carved tests into a niche for itself. The Company enjoys a loyal Routine tests: customer base, reflecting its strength as a Blood chemistry analyses, blood cell brand offering superior diagnostic tests and counts and urine examination services. Semi-specialized: With its widespread operational network, Metropolis offers a comprehensive range of Thyroid function tests, viral and clinical laboratory tests and profiles. These bacterial cultures, histology, cytology tests and profiles are used for prediction, early and infectious disease tests detection, diagnostic screening, confirmation Specialized tests: and/or monitoring of the disease. Metropolis Coagulation studies, autoimmunity plays a pivotal role in raising the bar of tests, cytogenetics and molecular diagnostic accuracy, technological equipment, diagnostics. customer experience and research-driven empathetic service in the industry. The Company’s broad spectrum of services offer around 3,487 clinical laboratory tests and 530 profiles. Various test combinations, specific to a disease or disorder and wellness profiles used for health and fitness screening form a part of the Company’s service profile. 2 METROPOLIS HEALTHCARE LTD 96-243 FINANCIAL STATEMENTS Metropolis has invested in a variety of specialized tests and also adopted several advanced tests Brand Values and technologies introduced in 25-95 REPORTS STATUTORY the global market. As on date, the Company offers 2,799 specialized tests. One of the prime reasons that Guide Us behind the Company’s leading position in the diagnostics industry is its track record of introducing 01-24 OVERVIEW CORPORATE specialized tests. Vision To be a respected healthcare brand trusted by clinicians, patients and stakeholders. Positively impact lives of patients in their most anxious times and turn their anxiety in to assurance. Mission Statement Helping people stay healthy, by accurately revealing their inner health INTEGRITY IS IN OUR VEINS. EMPATHY IS IN OUR BLOOD. ACCURACY IS IN OUR DNA. WE ARE METROPOLIS. ANNUAL REPORT 2018-19 3 The Metropolis Brand Manifesto We are the pathology specialists. We believe in truths. We are convinced that every human being deserves to know truths, especially if they are about inner health. And our aim is to present these truths in the most human way possible. We are focused. We apply ourselves through processes and innovation to ensure that we get it right the first time, every time. We conduct millions of medical tests every minute globally and each of the tests are focused to deliver precision and accuracy. We employ our global expertise in research to provide the latest in pathology services. We make sure that inner health status is easy to understand for both patients and care givers. We are transparent in communication and in the way we conduct our business. We look at our customers as human beings and not sample numbers. We recognize that our work will go a long way in ensuring right health outcomes for them. We are warm to our patrons and flexible to their needs. We replace our patients’ anxiety with assurance. We foster growth and support a culture that is open, synergistic, progressive and scientific. We encourage accountability and empower teams to take decisions. We are honest. We are committed. We are compassionate. We are willing to go the extra mile. We are Metropolis, the most trusted pathology chain in India. EMPOWERING PEOPLE WITH KNOWLEDGE OF THEIR INNER HEALTH 4 METROPOLIS HEALTHCARE LTD 96-243 FINANCIAL STATEMENTS Reaching out for a reliable cause 25-95 REPORTS STATUTORY 01-24 OVERVIEW CORPORATE 40 Punjab 3 Uttarakhand 181 Delhi 7 53 2 Rajasthan Uttar Pradesh Assam 23 Bihar 99 5 35 Jharkhand West Bengal Madhya Pradesh 247 29 Gujarat Chattisgarh 1132 Maharashtra 16 Telangana 9 Goa 48 Andhra Pradesh 104 Karnataka 274 This map is a generalised illustration only for the ease of the reader to understand Tamil Nadu the locations, and is not intended to be used for reference purposes. The Kerala representation of political boundaries and the names of geographical features / states do not necessarily reflect the actual position. The Company or any of its 105 directors, officers or employees cannot be held responsible for any misuse or misinterpretation of any information or design thereof. The Company does not warrant or represent any kind in connection to its accuracy or completeness. ANNUAL REPORT 2018-19 5 Our evolution Foundation: 1980-2001 Building pillars of the Established by business: 2001-2015 Dr. Sushil Kanubhai Shah Ameera Shah takes charge (only • Commenced pathology business in 36% shareholding) 1980 as a partnership firm • Expanded foot print: Regional => Pan India => • Set up the medical base International • Engineered several successful partnerships to expand presence • PE investments in 2006, 2010 & 2015 Commenced Clinical Research Capital infusion Services by ICICI Ventures 1981 1992 2003 2006 2010 First Referral • First major Investment Laboratory Set up Acquisition by Foxcreek by Founder and Sudharma (Kerala) Investment Limited Chairman • Introduced Home Dr. Sushil Shah Service Vertical 6 METROPOLIS HEALTHCARE LTD 96-243 FINANCIAL STATEMENTS 25-95 REPORTS STATUTORY Transformation and expansion: 2015 onwards Renewed focus on individual patients 01-24 OVERVIEW CORPORATE • Promoters’ stake increased to approx. 68% • Professional management team with diversified experience hired to drive growth plan • Widespread presence with strong brand value • Robust Information Technology Infrastructure • Introduction of digital initiatives • Foray into PPP segment New professional Expansion management towards team Rollout of developing Metropolis retail African countries strategy 2013 2015 2016 2019 Exit of Foxcreek • Successful IPO
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