Greyfriars Surgery Practice Leaflet

Greyfriars Surgery NHS South Square General Medical Services are contracted between NHS England and the Partners Boston of Greyfriars Surgery. NHS England (Primary Care) PE216JU Cross O’Cliff Court Bracebridge Heath Main Telephone: (01205) 311133 Lincoln Prescription Telephone (01205) 319856 LN4 2 HN Fax: (01205) 358986 Telephone: 0113 824 8787 E-mail: [email protected] Website: www.greyfriarssurgeryboston.co.uk Who can register with our practice? Older Adults Team (OAT)

People who live within a 5 mile radius of the Practice are able to At Greyfriars we have an Older Adults Team who provide support and register with us. This includes the advice for people aged 75 years and over or younger patients if they following villages: present a significant risk with their health and social needs. - Frampton - Gipsey Bridge The Older Adult Team comprises of Mandy (Senior Nurse) and Daniel - Leverton - Butterwick (Rehabilitation Technician). You can request a home visit from the - Kirton - - Benington - team who will come out and complete a full health and social - Kirton Holme - Sibsey assessment. - Freiston - Bunkers Hill So what areas can the Older Adult Team help you with? - - Sibsey Northlands - 1. Assessment of mobility – are you having frequent falls or struggling to walk around? If unsure, please ask a member of staff in Reception. Please be aware that if you move outside of our Contractor area it 2. Medication advice and explanations – are you getting muddled will be essential for you to find another Surgery. with your medications or forgetting to take them?

How to register as a patient 3. Bereavement support – have you recently lost a loved one and feel as though you need some support? A registration booklet and associated forms are available from Reception, these need to be completed in full and presented with 4. Health check - we complete a comprehensive assessment of photographic I.D, for example your driving license or passport plus a your health needs. letter with your name and address on it such as a bank statement or 5. Social support – do you feel as though you need help with utility bill. everyday tasks or would like to discuss future care provision? Named GP for every patient If you are interested please contact Fiona Foreman or Lucy Meyer at Upon registration, if you are aged between 0-74 years old, you will be the surgery and they will book you an appointment. allocated a named GP. For those patients aged 75 years and over, you will be allocated a named and accountable GP who will have overall responsibility for co-ordinating the care and support that our surgery provides you.

ForFor moremore informationinformation visitvisit www.greyfriarssurgeryboston.co.ukwww.greyfriarssurgeryboston.co.uk For more information visit www.greyfriarssurgeryboston.co.uk Carers Surgery hours Monday 8.30am - 8.00pm What is a carer? Tuesday to Friday 8.30am - 6.30pm From Monday to Friday 8.00am to 6.30pm, a Doctor from this Anyone who cares, unpaid, for a friend or family member, who due Practice will be On Call. Telephone Number: (01205) 311133. to illness, disability, a mental health problem or addiction, cannot At all other times, an Out Of Hours service is provided by Lincolnshire cope without their support. Community Health Trust. Telephone Number: 111 (this is free of Facts and figures charge). How to make an appointment 1. In the UK, there are over 6.4million carers Appointments can be made using our online booking system at 2. By 2045, the number of carers is expected to increase by www.greyfriarssurgeryboston.co.uk, by calling us on (01205) 311133 3.4million or coming into surgery. Please see over the page for details about our 3. It is estimated that the number of carers in Lincolnshire to be online system. 79, 262 (1 in 9 of the population) When you ring to make an appointment we will ask you to give a brief overview of why you need an appointment; this is to ensure that your 4. There are an estimated 4,000 young carers in Lincolnshire appointment is with the most appropriate GP, First Contact Practitioner or Nurse. If you do not wish to share this information If you think you fit the criteria of a carer or you are being cared for with us - we will respect your privacy. please refer to your registration booklet, section 8 to provide us Please tell the receptionist if you have several problems to discuss, so details of your situation. Alternatively you can call the surgery at that we can ensure you have adequate time. any time and ask to speak to our carers champion about being You may express a preference for an individual GP, First Contact Practitioner or Nurse, but due to high demand, this is not always placed on our carers register and information about any help or possible. We will however, do our best to accommodate your wishes. services available to you. Please may we request that if you are unable to attend your In addition to contacting the surgery you can contact the appointment, you contact the surgery to cancel either by going online Lincolnshire Care and Wellbeing hub on (01522) 782224 where or by telephone, so that the appointment may be offered to another support can be provided for all aspects of your caring role including patient. financial and general information. It is an expectation that when appointments are booked, patients attend the appointment at the specified time or cancel if unable to attend. Should the patient be greater than 10 minutes late, it may be necessary to rearrange.

ForFor moremore informationinformation visitvisit www.greyfriarssurgeryboston.co.ukwww.greyfriarssurgeryboston.co.uk For more informationFor more information visit www.greyfriarssurgeryboston.co.uk visit www.greyfriarssurgeryboston.co.uk Online Services Comments, suggestions and complaints Appointment Booking and Ordering Repeat Prescriptions. At Greyfriars Surgery we value all patient feedback and suggestions on how to improve our service to you. Beat the morning rush on the phone lines to make an appointment with a Doctor or First Contact Practitioner and sign up to our online NHS Friends and family test service. One way we gain this feedback is through the NHS Friends and Family test. We have friends and family cards in our reception area as well as Our online services allows you to book appointments and order on our website for you to fill out about your recent experience in the prescriptions through our website. You can book online surgery. You will be asked 2 simple questions: appointments with both Doctors and First Contact Practitioners. You can use the online services 24 hours a day, seven days a week. 1. How likely are you to recommend Greyfriars Surgery to friends and family if they needed similar care or treatment How do I sign up to this service?  Extremely likely Signing up is easy, ask a member of staff at reception about joining  Likely our online services. Staff will provide you with a printout containing a username and password for you to use the first time you log onto the  Neither likely or unlikely website. You need to be registered with the surgery before using this  Unlikely service. Visit our website www.greyfriarssurgeryboston.co.uk and  Extremely unlikely scroll down to find the options for booking appointments and  Don’t know ordering prescriptions. 2. Please tell us why you have selected this statement You will be then asked to enter the username and password you received from reception. You can book up to TWO appointments with In addition to the Friends and Family Test, you can also provide feed- back on our NHS choices page, visit www.nhs.uk. any Doctor or First Contact Practitioner. Complaints Answer Machine Messages We acknowledge that sometimes we do not always get it right. If you At the surgery we take patient confidentiality very seriously. There are a patient or have been affected or are likely to be affected by are times we may need to contact you by telephone and it would be something which we have done, or not done, please ask for a copy of helpful if we were able to leave a message on your home or mobile our complaints leaflet. answer machine. We need your agreement to leave messages on your phone.

For more information visit www.greyfriarssurgeryboston.co.uk For more information visit www.greyfriarssurgeryboston.co.uk Access for people with disabilities We are aware that other people may live in your house and have access to listen to your messages. In order for us to leave a message The entrance to the surgery is purpose built to allow easy access for on your answer phone, we must have written consent. We would of people who use a wheelchair and a lift service to all floors of the course never give more information than is strictly necessary, other building. A hearing loop is also available at reception. than to let you know that you were contacted. Accessing your health record Many of our services are only possible because we have our patients Text Appointment Reminders data recorded on computer. We are registered under the Data If we have your mobile number, and consent, we can send you a Protection Act. The Doctor or Nurse may discuss your computer FREE text message to: record with you and you are, of course, entitled to see it.  Confirm the date and time of your appointment If you wish to see your Health Record please request the information from Reception, you will be asked to complete a form detailing what  Remind you 24 hours before your appointment is due it is you require—in some instances there is a charge for this.  Inform you, if you do not attend your appointment If you wish to allow other people/services to have access to your The text message will be sent to you using a secure facility; however medical information you must provide written consent to us, this will the text is sent over a public network onto your personal telephone. then be added to your clinical record. The surgery is unable to guarantee security levels with each Summary Care Record individual mobile provider. The surgery will not send you information When you register with us you will be asked if you wish to have a which would enable you to be identified. Summary Care Record—this ensures that with your consent any Change of Details healthcare staff in England will be able to see you in an emergency If you change your mobile number or address, it is your responsibility situation and can access the following information about you: to inform the surgery. The surgery does not share mobile phone 1. Medicines you are taking contact details with any external organisation, unless you have given 2. Allergies you suffer from your consent/permission. 3. Any bad reactions you have suffered from medicines in the past This will ensure that those caring for you have enough information to treat you safely. If you do NOT want a Summary Care Record please request an OPT OUT form from reception.

For more information visit www.greyfriarssurgeryboston.co.uk For more information visit www.greyfriarssurgeryboston.co.uk Communicating with us Community Surgery It is our expectation that any patient for whom English is not their In addition to our regular minor surgery clinic, Greyfriars surgery also first language bring their own interpreter with them to the surgery. offers a wide range of treatments for the community. These There are Doctors available who can provide support to people with additional treatments include.

the following languages:  Removal of toenail with ablation/removal of nail bed  Polish  Excision of benign lumps and bumps of skin (including facial  Russian cyst and lipoma

 Swahili  Ganglion injection/aspiration  Urdu  Excision of Ganglion  Arabic  Carpal Tunnel injection  Nigerian  Carpal Tunnel Decompression Care Quality Commission (CQC)  Excision of Skin Lesions We are a registered Provider with CQC and will be inspected in Dr Ahmed is a primary care surgeon and a General Practitioner, accordance with their visit programmes, they do not have the right to specialising in Skin Surgery and Carpel Tunnel Surgery. He will be access patients record without their consent. running our Community Surgery on a Monday afternoon. First Aid Measures Non-NHS Services Some useful tips to help you cope with brief illnesses: Medicals such as for HGV/LGV/Taxi/Elderly driving medicals etc. are Diarrhoea and sickness: not covered by the NHS and a fee will be charged for them to be This is often caused by a virus. The best treatment is to rest your completed. digestive system by taking only water or fruit juice by mouth little Medical examinations for the above and for Insurance companies etc. and often for 24 hours. During the next 24 hours continue with water are arranged by appointment only. and fruit juice plus dry toast or plain biscuits (i.e. crackers) The fees charged for these services are in accordance with the British Medical Association recommended scale of fees. The receptionist will inform you of the fee required when you make the appointment. A full list of fees is available from reception.

For more information visit www.greyfriarssurgeryboston.co.uk For more information visit www.greyfriarssurgeryboston.co.uk District Nurse Clinic High temperature: The District Nurses are available each working day at the surgery for Illnesses with temperature, in which you ‘burn up’ are also usually dressings, wound management and removal of stitches etc. They may caused by a virus. You will feel better quicker if you lower your body be contacted via the main reception telephone number. temperature by removing most of your clothes and by taking Phlebotomy Clinic Paracetamol. If you are still hot, a cool bath will help. ‘Sweating out’ the infection by going to bed with extra blankets often prolongs these This clinic is for taking blood and is held every morning. infection because, if your body is overheated, it cannot resist them so C-Card Registration Clinic well.

Greyfriars Surgery is a registered C-Card Centre. This enables people Dry coughs at night: aged between 13-19 years to receive confidential and friendly advice Dry irritating coughs that keep you awake at night are best controlled as well as free condoms. by Pholcodeine linctus 5-10mls at night.

If you wish to register for the C-Card scheme, simply make an Bad colds causing coughs at night: appointment at the surgery with Nurse Fiona Rivers, who will issue If phlegm runs down the back of your throat and causes coughing at you with a credit like card allowing you to access condoms free night, Actifed 5-10mls at night will dry it up well. from any organisation where the C-Card sign is displayed (as below). These medicines may be used for children aged 2 and over, as well as This service is available to all young people aged between 13-19years for adults. It can be purchased from a pharmacy and a pharmacist will be able to advise on the correct dose for children. Child Health Clinics Remember: These clinics are co-ordinated by the Health Visitors and are by Smoking makes colds more likely to settle on your chest as well as appointment only. Clinics are held at Boston Health Clinic on causes cancer, heart disease, ulcers and bronchitis. Children living in Wednesdays and St Christopher’s Children’s Centre on a Thursday. If homes where people smokes have more coughs and colds than you wish to make an appointment at either of these clinics, please homes in which no one smokes. telephone (01205) 367037.

For more information visit www.greyfriarssurgeryboston.co.uk For more information visit www.greyfriarssurgeryboston.co.uk Clinics and other services General Practitioners Practice Nurse Services: Dr Andrew I Doddrell—Senior Partner The Practice Nurses offer the following services: MBBS ( 1988), DRCOG, MMedSci, MRCGP  Foreign travel (vaccine and advice) Dr Zbigniew Niemotko—Partner  All vaccines and injections: Babies, Flu, Tetanus and more MB (Lodz University 1993, Poland)  Health promotion (weight reduction, blood pressure etc.) Dr Ilhaam Abud  All patient health checks: Well Woman, Diabetic and Asthma MBBS Pakistan, MRCGP  Smears Dr Osita David Oranugo  Smoking/ Hypertension Clinic MBBS (Nigeria—2003), MRCGP  Family Planning and Sexual Health Clinic  Anticoagulation clinic Training Professionals  NHS Health Check (age group 40-75years) Family Planning We are a training practice for qualified Doctors who have subsequently chosen to specialise and become a GP. Prescribing of all contraceptive pills is usually done in routine surgery hours, as is advice regarding all types of contraception. This clinic is First Contact Practitioners run by our Practice Nurse Fiona Rivers, and is by appointment only. We also fit intrauterine contraceptive devices (coils) and Mrs Amy Jeffery RGN, BSc subcutaneous implants. Mr Jan Rivers RGN Anti-Coagulation Clinic Practice Nurses For patients on Warfarin, a clinic is run on Thursday mornings by the Nurse Martin Smith RGN Practice Nurse. For housebound patients unable to get to the clinic, Nurse Fiona Rivers RGN because of immobility, arrangements will be made to test your blood Nurse Mandy Smith RGN at home. Antenatal Clinic This is run by our Midwives on Monday, Tuesday and Thursdays.

For more information visit www.greyfriarssurgeryboston.co.uk For more information visit www.greyfriarssurgeryboston.co.uk Repeat Prescriptions/ Request for Medication Health Care Support Worker Requests may be made by: Fiona Pywowariw Website—www.greyfriarssurgeryboston.co.uk Rehabilitation Technician Telephone—(01205) 319856 between 10.00am-4.00pm Daniel Meyer

To order on line you need to register for this service. Simply ask a Midwife member of reception to register for online services and you will be Anita Fox RGN, RM, BSc given a username and password to enable you to start using services online. Practice Manager We take pride in looking after our patients and this means that we Karen Young Ba (Hons), MSC, IPD need to see you to review your medication. For those patients with Reception and Administrative Staff chronic problems, this will be twice yearly and others when their medication review is due, usually on an annual basis. Thus the Chris Booth Bethanie Sandall patients’ clinical need for the medicine can be assessed and altered Sharon Tointon Kim Keightley as necessary. Sarah Anthony Lucy Meyer Susan Reynolds Sally Keightley You may also wish to sign up to the Electronic Prescription Service Beverley Morgan Jessica Woods (EPS). EPS is a free NHS service. It enables your GP to send your Georgina Spillane Marina Cvetkova prescription directly to a pharmacy of your choice without any paper Victoria Brown Julie Sanders in sight. If you wish to sign up to EPS, speak to a member of Fiona Foreman Katie Riley reception. Health Visitors Prescription Drop Off Box The Surgery is supported by a Health Visiting Team employed by If you are coming into surgery to drop in your repeat prescription Lincolnshire Community Health Services Trust. If you need to ordering slip, there is no need to wait in the queue at reception. contact a Health Visitor please ring (01522) 308800. Please use the prescription box located on the left hand side as you Fran Hibbert HV walk into the building. The box is emptied every day so you can be Steph Vickers HV assured that your prescription will be dealt with promptly.

For more information visit www.greyfriarssurgeryboston.co.uk For more information visit www.greyfriarssurgeryboston.co.uk District Nurses Call 111 if: The surgery is supported by a District Nursing Team employed by 1. It is not a 999 emergency Lincolnshire Community Health Services Trust. 2. You think you need to go to A&E or another NHS urgent care From time to time , the district nursing team have students on service placement with them. 3. You don’t think it can wait until the surgery opens 4. You don’t know who to call for medical help Nurse Caroline Smithbone RGN When to use the Accident & Emergency Department (A&E) Nurse Holly Watson RGN Nurse Kay Henry RGN in Hospital Nurse Sharon Whitham RGN The A&E department in the Hospital is for the following: Nurse Karen Mayhew-Lowe RGN 1. Emergency injuries Christine Low Health Care Support Worker 2. Chest pains 3. Severe shortness of breath All staff at Greyfriars Surgery strive to provide the best possible care and attention and in return, we expect to be treated fairly and with Requests for home visits respect. We do not tolerate any form of verbal or physical abuse. In We will visit patients at home if they are registered as housebound or some situations, patients may be requested to leave and be required the GP agrees that the presenting condition demands a visit. The GPs to find another General Practitioner at a different surgery. In extreme leave the Surgery to do their visits after finishing morning surgery, so circumstances, if a person exhibits violent behaviour, it will be whenever possible, please make your request for a visit before necessary for the person to be referred to the ‘Violent Patient 11.00am. It is helpful if you are able to give brief details of the Scheme’. patient’s symptoms and the name of their GP to enable them to What to do in an emergency decide the priority of visits. From Monday to Friday 8.00 am to 6.30pm, a GP from this Telephone advice Practice will be on call. The Doctors and Nurses are always willing to give advice over the telephone, if this is requested, the GP will usually make the call after At all other times, an Out Of Hours service is provided by Lincolnshire morning or afternoon surgery so that consultations with other Community Health Services; Telephone Number 111. patients are not interrupted. Your preferred Doctor may not be NHS 111 is free to call and is an easy way to get help—you should use available but one of the Doctors will help you. this service if you need medical help or advice, but is not a life threatening situation. For more information visit www.greyfriarssurgeryboston.co.uk