Greyfriars Surgery Practice Leaflet
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Greyfriars Surgery Practice Leaflet Greyfriars Surgery NHS England South Square General Medical Services are contracted between NHS England and the Partners Boston of Greyfriars Surgery. Lincolnshire NHS England (Primary Care) PE216JU Cross O’Cliff Court Bracebridge Heath Main Telephone: (01205) 311133 Lincoln Prescription Telephone (01205) 319856 LN4 2 HN Fax: (01205) 358986 Telephone: 0113 824 8787 E-mail: [email protected] Website: www.greyfriarssurgeryboston.co.uk Who can register with our practice? Older Adults Team (OAT) People who live within a 5 mile radius of the Practice are able to At Greyfriars we have an Older Adults Team who provide support and register with us. This includes the advice for people aged 75 years and over or younger patients if they following villages: present a significant risk with their health and social needs. - Frampton - Gipsey Bridge The Older Adult Team comprises of Mandy (Senior Nurse) and Daniel - Leverton - Butterwick (Rehabilitation Technician). You can request a home visit from the - Kirton - Frithville - Benington - Brothertoft team who will come out and complete a full health and social - Kirton Holme - Sibsey assessment. - Freiston - Bunkers Hill So what areas can the Older Adult Team help you with? - Langrick - Sibsey Northlands - Fishtoft 1. Assessment of mobility – are you having frequent falls or struggling to walk around? If unsure, please ask a member of staff in Reception. Please be aware that if you move outside of our Contractor area it 2. Medication advice and explanations – are you getting muddled will be essential for you to find another Surgery. with your medications or forgetting to take them? How to register as a patient 3. Bereavement support – have you recently lost a loved one and feel as though you need some support? A registration booklet and associated forms are available from Reception, these need to be completed in full and presented with 4. Health check - we complete a comprehensive assessment of photographic I.D, for example your driving license or passport plus a your health needs. letter with your name and address on it such as a bank statement or 5. Social support – do you feel as though you need help with utility bill. everyday tasks or would like to discuss future care provision? Named GP for every patient If you are interested please contact Fiona Foreman or Lucy Meyer at Upon registration, if you are aged between 0-74 years old, you will be the surgery and they will book you an appointment. allocated a named GP. For those patients aged 75 years and over, you will be allocated a named and accountable GP who will have overall responsibility for co-ordinating the care and support that our surgery provides you. ForFor moremore informationinformation visitvisit www.greyfriarssurgeryboston.co.ukwww.greyfriarssurgeryboston.co.uk For more information visit www.greyfriarssurgeryboston.co.uk Carers Surgery hours Monday 8.30am - 8.00pm What is a carer? Tuesday to Friday 8.30am - 6.30pm From Monday to Friday 8.00am to 6.30pm, a Doctor from this Anyone who cares, unpaid, for a friend or family member, who due Practice will be On Call. Telephone Number: (01205) 311133. to illness, disability, a mental health problem or addiction, cannot At all other times, an Out Of Hours service is provided by Lincolnshire cope without their support. Community Health Trust. Telephone Number: 111 (this is free of Facts and figures charge). How to make an appointment 1. In the UK, there are over 6.4million carers Appointments can be made using our online booking system at 2. By 2045, the number of carers is expected to increase by www.greyfriarssurgeryboston.co.uk, by calling us on (01205) 311133 3.4million or coming into surgery. Please see over the page for details about our 3. It is estimated that the number of carers in Lincolnshire to be online system. 79, 262 (1 in 9 of the population) When you ring to make an appointment we will ask you to give a brief overview of why you need an appointment; this is to ensure that your 4. There are an estimated 4,000 young carers in Lincolnshire appointment is with the most appropriate GP, First Contact Practitioner or Nurse. If you do not wish to share this information If you think you fit the criteria of a carer or you are being cared for with us - we will respect your privacy. please refer to your registration booklet, section 8 to provide us Please tell the receptionist if you have several problems to discuss, so details of your situation. Alternatively you can call the surgery at that we can ensure you have adequate time. any time and ask to speak to our carers champion about being You may express a preference for an individual GP, First Contact Practitioner or Nurse, but due to high demand, this is not always placed on our carers register and information about any help or possible. We will however, do our best to accommodate your wishes. services available to you. Please may we request that if you are unable to attend your In addition to contacting the surgery you can contact the appointment, you contact the surgery to cancel either by going online Lincolnshire Care and Wellbeing hub on (01522) 782224 where or by telephone, so that the appointment may be offered to another support can be provided for all aspects of your caring role including patient. financial and general information. It is an expectation that when appointments are booked, patients attend the appointment at the specified time or cancel if unable to attend. Should the patient be greater than 10 minutes late, it may be necessary to rearrange. ForFor moremore informationinformation visitvisit www.greyfriarssurgeryboston.co.ukwww.greyfriarssurgeryboston.co.uk For more informationFor more information visit www.greyfriarssurgeryboston.co.uk visit www.greyfriarssurgeryboston.co.uk Online Services Comments, suggestions and complaints Appointment Booking and Ordering Repeat Prescriptions. At Greyfriars Surgery we value all patient feedback and suggestions on how to improve our service to you. Beat the morning rush on the phone lines to make an appointment with a Doctor or First Contact Practitioner and sign up to our online NHS Friends and family test service. One way we gain this feedback is through the NHS Friends and Family test. We have friends and family cards in our reception area as well as Our online services allows you to book appointments and order on our website for you to fill out about your recent experience in the prescriptions through our website. You can book online surgery. You will be asked 2 simple questions: appointments with both Doctors and First Contact Practitioners. You can use the online services 24 hours a day, seven days a week. 1. How likely are you to recommend Greyfriars Surgery to friends and family if they needed similar care or treatment How do I sign up to this service? Extremely likely Signing up is easy, ask a member of staff at reception about joining Likely our online services. Staff will provide you with a printout containing a username and password for you to use the first time you log onto the Neither likely or unlikely website. You need to be registered with the surgery before using this Unlikely service. Visit our website www.greyfriarssurgeryboston.co.uk and Extremely unlikely scroll down to find the options for booking appointments and Don’t know ordering prescriptions. 2. Please tell us why you have selected this statement You will be then asked to enter the username and password you received from reception. You can book up to TWO appointments with In addition to the Friends and Family Test, you can also provide feed- back on our NHS choices page, visit www.nhs.uk. any Doctor or First Contact Practitioner. Complaints Answer Machine Messages We acknowledge that sometimes we do not always get it right. If you At the surgery we take patient confidentiality very seriously. There are a patient or have been affected or are likely to be affected by are times we may need to contact you by telephone and it would be something which we have done, or not done, please ask for a copy of helpful if we were able to leave a message on your home or mobile our complaints leaflet. answer machine. We need your agreement to leave messages on your phone. For more information visit www.greyfriarssurgeryboston.co.uk For more information visit www.greyfriarssurgeryboston.co.uk Access for people with disabilities We are aware that other people may live in your house and have access to listen to your messages. In order for us to leave a message The entrance to the surgery is purpose built to allow easy access for on your answer phone, we must have written consent. We would of people who use a wheelchair and a lift service to all floors of the course never give more information than is strictly necessary, other building. A hearing loop is also available at reception. than to let you know that you were contacted. Accessing your health record Many of our services are only possible because we have our patients Text Appointment Reminders data recorded on computer. We are registered under the Data If we have your mobile number, and consent, we can send you a Protection Act. The Doctor or Nurse may discuss your computer FREE text message to: record with you and you are, of course, entitled to see it. Confirm the date and time of your appointment If you wish to see your Health Record please request the information from Reception, you will be asked to complete a form detailing what Remind you 24 hours before your appointment is due it is you require—in some instances there is a charge for this.