Patient Experiences with Outpatient Cancer Care in British Columbia, 2012/13 January 2014 Charlyn Black MD ScD Dawn Mooney MPH Sandra Peterson MSc Patient Experiences with Outpatient Cancer Care in British Columbia, 2012/13 was produced by: Centre for Health Services and Policy Research University of British Columbia 201–2206 East Mall Vancouver, BC V6T 1Z3 Phone: 604-822-4969 Email:
[email protected] You can download this publication from www.chspr.ubc.ca U B C C entre for health servi C es and poli C y r e s e a r C h Contents 2 List of tables and figures 4 About CHSPR 5 Acknowledgments 6 Executive Summary 6 About this survey 6 Findings 7 Introduction 7 The importance of understanding patient experience 7 Approaches to understanding patient experience in BC 8 BC’s 2005/06 and 2012/13 outpatient cancer care surveys 10 The Canadian benchmarks 11 About this report 12 1. What did we learn? Findings from 2012/13 12 1.1 Characteristics of patients who responded to the survey 16 1.2 Overall evaluations of care 21 1.3 Evaluations of individual patient-centred dimensions of care 29 1.4 Areas of strength reported by BC patients 30 1.5 Areas for improvement reported by BC patients 31 2. How have patient experiences changed since 2005/06? 31 2.1 Approaches to comparing 2005/06 and 2012/13 survey responses 32 2.2 Overall evaluations of care, 2012/13 vs. 2005/06 33 2.3 Overall evaluations based on combined dimensions of care, 2012/13 vs.