Shropshire Choices Support Finder 2020 Adult Care and Support Services

Helping you to make the right choice to remain independent and stay well.

In association with

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All the listings in this publication homes with homes, care of care Social Care? nursing and home care providers are supplied by by supplied are providers and home care nursing neither and (CQC) Commission Quality Care the Choices can be held Council nor Care Shropshire information The omissions. or errors any for liable contained in this Support Finder was correct at the time of going to print. The inclusion of homes and agencies in this for advertisements Support does not act as an endorsement or Finder Council. Shropshire by recommendation copies of this Support Finder, obtain extra To call Shropshire Council’s of charge, free Customer Services on 0345 678 9000 or email [email protected] Additional income you may be entitled to may you Additional income care own your for Paying 50 Top-ups Running out of money advice Seeking financial Healthwatch Shropshire services care Inspecting and regulating Useful contacts Choices Shropshire area in your Finding care Local contacts nursing Care homes and care homes with Assistant in Adult as a Personal to work Want homes checklist Care home listings Care Index 69 Money matters Financial assessments Budget Personal Managing your say your Having Making it Real and Customer compliments, comments complaints solicitors can help How someone for I care Support Service Carers (CERS) Service Response Emergency Carers carers Young Direct NHS Carers those supporting disabled for Resource children 7 7 7 4 6 9 17 13 13 27 21 32 14 35 16 16 22 22 41 41 17 10 28 26 26 29 29 11 13 30 30 20 15 44 19 25 40 15 19 26 42 40 40 20 Support options hospital Leaving Sensory Impairment Service misuse Alcohol/drug Mental health Dementia care checklist dementia care Residential www.shropshirechoices.co.uk For additional local information and support, visit www.shropshirechoices.co.uk Learning and physical disabilities and autism Learning and physical Let’s Talk Local Talk Let’s support Planning your Joint Training Assistants (PAs) Personal NHS Continuing Healthcare Specialist care and support Getting the help you need Getting the help care End of life agency checklist Home care providers Home care Adult Social Care Technology Assistive Advice and advocacy support Advice and advocacy Equipment, gadgets and adaptations Social and physical activities Social and physical independent I want to stay checklist Technology Assistive Travel and mobility Travel Community transport community in your Safety schemes Concessionary travel Council Shropshire for Options available pensionable age or over of state residents Council Shropshire for Options available qualifying disability with a residents home Your home easier in the Making life safe Staying community In your and wellbeing health Your Choices Shropshire property your Protecting abuse? Concerned about Council Shropshire from Welcome this SupportFinder by covered Areas Shropshire Healthy falls Preventing the F-Word: talk about Let’s Well Reading libraries: Shropshire Newport | Whitchurch | ellington Donnington | W | Bishop’s Castle Bishop’s | elford elford T Oswestry | | Shrewsbury Shrewsbury operating largest Care Coverage Servicesindependent care provider, is Shropshire’s care homes on a not for profit basis the throughout county mainly for older people. Bridgnorth Market Drayton Drayton Market

to find support in your area We’ve also been using the data we already have have already data we the been using also We’ve may when people and where predict to better greatest to the start investing needing help and might we about how excited really We’re effect. of work. this kind develop of the role promoting Our emphasis on for peoples’ lives technology in changing in our annual national the better culminates this year Hosted Conference. Severn TECH was this and 25th September, on the 24th and included conference the third successive and local organisations international, national the latest in digital and Assistive showcasing of also hosted a wealth The event Technology. and advice on services and products information or the person you to support you available more for Visit www.techsevern.com for. care information. financial and significant still face Whilst we we in Shropshire, challenges demographic the can provide we continue to look at how support need much earlier on in their people them healthier and that will help keep lives includes as long as possible. This independent for access to ensuring people have from everything timely and accurate of appropriate, a wide range make and advice, to helping people information and decisions about their health, care informed wellbeing. Support Finder is another way Our Shropshire to help them get the people can find information them. This publication is right for support that’s organisations full of support services, voluntary and community-based activities that are or a loved to help you Shropshire across available as maintain or want as well you one lead the lives you independence. It is designed to give regain own can find your help and advice so that you support and care. needs for to meet any way also provides Choices website Our Shropshire of sources about a wide range information of help and support, including independent about care information financial information, homes and housing options. It can also help with independent; getting out and about; keeping Welcome to the 2020 2020 to the Welcome our annual edition of Support Shropshire Search for care at www.carechoices.co.uk Welcome from Shropshire Council Shropshire from Welcome Digital and Assistive Technology continues to Technology Digital and Assistive solutions new and effective and offer evolve support to help both people who need extra fulfilling and to lead more and their carers in continue to invest We independent lives. to support the health and these programmes people. needs of vulnerable social care We’ve also been working with Shropshire Clinical with Shropshire also been working We’ve Closer Care around (CCG) Commissioning Group people in aims to give to Home. This project they need closer access to the care Shropshire home either in their own they live, to where This will be a new way or in the community. bringing together the NHS and of working, health and social Council to provide Shropshire 65 and people aged in the community for care health with complex needs (lots of different over needs). and care This is an exciting time in Adult Social Care and in Adult Social Care time This is an exciting sector continues to growing Health. Our rapidly and innovative in creative and transform evolve again, been another year has and this year ways, continue to strengthen We innovation. of great with partners across relationship our working and community sector the NHS and voluntary and integrated more are our services to ensure exciting been doing some really joined up. We’ve and community with our health, voluntary work social sector colleagues, particularly around which has been recognised prescribing that it excited really nationally and we’re continues at a pace. It is generally realised that most of us may, at that most of us may, realised It is generally start struggling as a lives, some point in our significant disability or any of age, illness, result Social Care Adult This is why change in our life. in enabling people to a vital role and Health play and well safe stay maintain their independence, purposeful and happier lives. longer and live for Finder, which provides social care and health social care provides which Finder, the across and carers, adults for information county.

Welcome from Shropshire Council 4 Shrewsbury | Telford | Wellington | Whitchurch Bridgnorth | Oswestry | Donnington | Newport Market Drayton | Bishop’s Castle Coverage Care Services is Shropshire’s largest independent care provider, operating care homes on a not for profit basis throughout the county mainly for older people. keeping safe; health and wellbeing; employment You can find out more about Shropshire Choices and volunteering opportunities and being a carer. by visiting www.shropshire.gov.uk/ shropshire-choices Providing the right information and advice to people when they need that extra support, can enable them to take control of their own health Andy Begley and care without relying on more formal social Director of Adult Services care and health services. For those who do need Shropshire Council that extra support, we will remain strongly focused on enabling residents to live independent lives, with access to good quality services within their Tel: 0345 678 9044 community. Email: [email protected] Web: www.shropshire.gov.uk We hope that our Shropshire Support Finder and First Point of Contact: 0345 678 9044 Shropshire Choices website provides you or the person you care for, with the information and advice Email: [email protected] to help you find the support you need. Web: www.shropshire.gov.uk

Areas covered by this Support Finder Home care providers n All regions 35

Care home listings n North Shropshire 63 n Central Shropshire 65 n South Shropshire 67

Care home with nursing listings n North Shropshire 64 n Central Shropshire 66 n South Shropshire 68

Contains Ordnance Survey data © Crown copyright and database right 2014

Alternative formats This book is available electronically at www.carechoices.co.uk. The e-book is also Recite Me compatible for those requiring information in the spoken word.

To access information about community groups, clubs, societies, organisations and much more, visit the resource directory on www.shropshire.gov.uk/shropshire-choices-directory

Search for care in your area

www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need • Information on care quality • Links to inspection reports With so many providers to choose from, • Additional information, photos and web links where do you start? • Brochure requests

6 Search for care at www.carechoices.co.uk to find support in your area Your health and wellbeing 7 . y or t .uk ec o tion .c e e Dir c ou need es ma or es wn decisions t esour ers y ers da e tt echoic our o y local inf s on and wher ’ t ing y s and up e? Join our R w opshir e please ring 0345 678 9044 ha oney ma ak ualit vic ind the answ Keeping saf Q W F M M Helping others .shr 3 3 3 3 3 3 3 or ne w er f w vide a ser ther advic o w witt T isit or fur ou pr V F Do y ok and o eb ac w us on F ollo F t o . t ell emain ou t o r y w enden e t e the righ elping y receiving support as a carer; support as a carer; receiving advice; housing support to find local and social activity how groups; and can be a part of local voluntary you how and community organisations; in your safe to remain advice on how community. choic indep and sta H mak Please visit the site at www.shropshire.gov. Please visit the site uk/shropshire-choices Shropshire_Choices_Card_Mar17_Final.qxp_Layout 1 29/03/2017 10:07 Page 1 Shropshire_Choices_Card_Mar17_Final.qxp_Layout 1 29/03/2017 with one of these conditions, you will be invited will be invited with one of these conditions, you a health check to have years five once every one of these risk of developing to assess your advice to help will also be given diseases. You risk of disease. or manage your reduce eating Healthy with the you diet provides Maintaining a healthy It need to function. and nutrition you energy and mental health, your physical your improves health protective and provides wellbeing overall conditions of health benefits against a range type 2 diabetes including heart disease, stroke, and some cancers. this winter and well safe Stay This Winter campaign is a joint Well The Stay NHS England and Public Health from initiative people to keep England aiming to encourage right and using the taking precautions by well services so they’re to be admitted to less likely • • • • • Shropshire Choices Choices Shropshire information offers about and advice Many of us feel our lifestyles our lifestyles of us feel Many should be healthier and has been Shropshire Healthy how to stay independent in your home; in your independent to stay how assistants; personal care independent financial advice; and support needs; care options for www.shropshirechoices.co.uk For additional local information and support, visit www.shropshirechoices.co.uk Healthy Shropshire Healthy Shropshire Choices Shropshire NHS Health Check has been The NHS Health Check programme heart disease, diabetes, to prevent developed 40 between are and kidney disease. If you stroke diagnosed not already old and are years and 74 Help2Change support delivered free Help2Change provides specialist Help2Change advisers in a range by pharmacies, including GP surgeries, of venues, hospitals and supermarkets community venues, in Shropshire. designed with this in mind. The aim is to help changes by positive wants to make who anyone on the support available information providing local health and promoting people’s to improve listed here. some of which are health projects, • • • • If you have support and/or care needs, care for for needs, care care support and/or have If you planning ahead, Shropshire someone else, or are you, for of information Choices has a wide range covering: The site has been designed and developed using designed and developed The site has been and their users of services by given feedback is easy to use, with the right it to ensure carers people to self-serve to encourage information well. and remain Adult Social Care, housing and health. The and health. The housing Care, Adult Social carers individuals, is designed to give content local information access to quality and families their over and control choice more and provide and health needs. social care hospital over winter. Winter can be seriously bad for • Feeling unwell – If you start to feel unwell, our health but there are several things you can do to even if it is just a cough or cold, don’t wait keep you and your family well this winter. Visit www. until it gets more serious, get help from your healthyshropshire.co.uk/topics/stay-well-this- pharmacist. Pharmacists are fully qualified to winter for more tips and advice. advise you on the best course of action, and the sooner you get advice from them, the better. Top tips to stay safe and well include: They can also advise on the best medicines to help get you and your family through the • Get your flu jab – Cold weather can be very winter. harmful, especially for people aged 65 or older: it weakens the immune system, increases blood • Don’t forget your prescription – If you’ve pressure, thickens the blood and lowers body been prescribed medication, don’t forget to temperature, increasing risks of high blood pick up your prescription before the holidays pressure, heart attacks, strokes and chest start. Many GPs and pharmacies will close over infections. Christmas. • Health advice – If you do need help when your • Keep warm – It is important to keep warm in GP surgery or pharmacy is closed, call NHS 111 or winter as it can help to prevent colds, flu and visit www.nhs.uk to be directed to a local service more serious health problems. Heat your home to that is open. at least 18°C (65°F), if you can, you might prefer your living room to be slightly warmer. Try to keep • Look out for other people – We can all do with active when you’re indoors, get up and move a little bit of extra help and support at times. If about and try not to sit still for longer than an someone you know is feeling unwell or may need hour at a time. Also, wear several layers of light some support during the cold weather, ask to see clothes, as they trap warm air better. if they need any practical help.

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WFF_Brochure Ad AW19_A5L.indd 1 12/08/2019 15:25 8 Search for care at www.carechoices.co.uk to find support in your area Stay safe and well this summer • try to keep out of the sun between 11.00am and Shropshire Council’s stay safe and well this summer 3.00pm; webpage offers a host of advice for people • take care and follow local safety advice if you are young and older, to help keep cool and hydrated going into the water to cool down; throughout the hot weather. Visit www.shropshire. gov.uk/stay-safe-and-well-this-summer • walk in the shade, apply sunscreen and wear a hat if you have to go out in the heat; The top ways for staying safe when the heat arrives are to: • avoid physical exertion in the hottest parts of the day; • look out for others, especially older people, young children and babies and those with • wear light, loose-fitting cotton clothes; and underlying health conditions; • make sure you take water with you if you are • close curtains on rooms that face the sun to keep travelling. indoor spaces cooler and remember it may be cooler outdoors than indoors; • drink plenty of water as sugary, alcoholic and caffeinated drinks can make you more dehydrated; • never leave anyone in a closed, parked vehicle, especially infants, young children or animals;

Let’s talk about the F-Word: Preventing falls help you identify, assess and reduce your risk of falling; improve stability and maintain or improve independence and wellbeing.

Most of us will have fallen at some time in our lives. Falls prevention is about enabling you to regain your For many, particularly younger people, the fall will confidence and live as independent and full a life as be nothing more than a bit embarrassing. For others, possible. a fall can be startling and upsetting. As we get older, falls can become more common and the effect of If you have a fall the fall on our lives can become more serious. Tell your GP or other health professional if you fall. Be sure to discuss the fall with your GP or other health Preventing falls professional, even if you aren’t hurt. Many underlying Falls are not inevitable and there are lots of practical causes of falls can be treated or corrected. and simple steps you can take to reduce your risk of falling. This includes ‘fall proofing’ your home, taking The following tools have been developed to help regular exercise, keeping well and seeking further you. Search on the Shropshire Council website or advice and support when necessary. access them though your local library.

There are also things you can do to reduce the harm Falls assistant caused by falls, such as looking after your bones and • take an NHS-approved check to understand what making sure help can be summoned quickly if you do may be putting someone at risk of a fall; have a fall. • what to do to reduce each risk; and Having a falls risk assessment and making practical • key exercises to improve mobility, gait and day-to-day activity and lifestyle changes can balance.

For additional local information and support, visit www.shropshirechoices.co.uk 9 Mobility and balance You may feel a bit off-balance, or at risk of a fall. Watch a simple video to see how Taking part in classes has shown to boost confidence someone getting in and out of a and independence – both in and outside of the chair can indicate their need to home. improve their strength, gait and balance. The instructors are specially-trained to help increase Strength and balance exercises for healthy ageing core strength, strengthening your muscles to help Easy to follow exercise instructions to improve maintain posture and balance. overall strength and balance. At the start of the class, you will complete simple Fall Check Home Safety tasks with the instructor, for example measuring the An easy to use, interactive check of common amount of time you take to walk to a chair and back. hazards in the home that might cause a fall. These tasks are then completed at the end of the programme to help the instructors suggest the next Local strength and balance classes for everyday life step for you. Elevate classes are designed to be safe, beneficial and most of You can refer yourself to Elevate. Call the Elevate all, enjoyable. They are delivered team directly on 07852 871589, 01743 297194 by local, experienced instructors with accredited or find full details at www.energizestw.org.uk/ qualifications. elevate-classes What are the proven benefits? For more information on health Classes are aimed at people aged 65 and over who and wellbeing in Shropshire, visit feel a bit unsteady on their feet to improve their www.shropshire.gov.uk/shropshire-choices/ strength, balance and co-ordination. The classes can staying-independent/my-health be delivered in both a seated and standing position.

Shropshire libraries: Reading Well Shropshire’s libraries are a mine of information when Carers may be eligible for a carers’ ticket which will it comes to helping you to look after your health. make them exempt from late returns fines and allow All branches offer a wide range of self-help books access to free audiobooks and free standard DVD on various conditions, and free use of computers rental. to access websites and the Shropshire Community Directory. Shared Memory Bags are easily portable collections of items, books and activities to share Reading Well Books on Prescription helps you to at home or in a group to prompt conversation. You understand and manage your health and wellbeing can borrow a Shared Memory Bag free of charge using self-help reading on a wide range of topics, for three weeks. such as mental health for young people and adults, dementia and long-term conditions. For more information about staying healthy with Shropshire libraries or to ask about a concessionary Libraries also offer sociable daytime activities, such or a carers’ ticket, visit your local library or go to as reading groups, Knit & Natter and the popular www.shropshire.gov.uk/libraries Books Aloud. The free Home Library Service for housebound customers is a great way to have For more information on health and wellbeing books, audiobooks and DVDs delivered to your door, in Shropshire, please visit www.shropshire.gov. while the e-book and e-magazine service gives you uk/shropshire-choices/staying- access to a wide range of publications in your home completely free of charge. independent/my-health

10 Search for care at www.carechoices.co.uk to find support in your area In your community 11 Age UK Shropshire Telford Telford Age UK Shropshire services has many and Wrekin companionship and offering Shropshire RCC is a local charity and is a local RCC Shropshire which helps membership organisation in Shropshire work and people who live For more information about family services, about family information more For , email earlyhelp@ call 0345 678 9021 www.shropshire. or go to shropshire.gov.uk gov.uk/early-help/practitioners/the- early-help-offer-provision-of-early-help- services/family-information-service on the services information more For , 360641 call 01743 provides, Shropshire RCC email [email protected] or visit www.shropshire-rcc.org.uk disabilities or additional needs. additional or disabilities also are within Shropshire Local activities of all abilities children encourage to promoted learn they can where and socialise, to get active new friends. new skills and make (RCC)Shropshire Rural Communities Charity manageable for easier and more life to make their community. and for themselves a great It is committed to making Shropshire no matter what to live, everyone place for track and has a strong challenges they face, of quality a wide range delivering for record in often working services and local projects, partnership with other organisations. and Wrekin Age UK Shropshire Telford isolation older people to prevent support for can example, volunteers and loneliness. For a listening home, providing own in your visit you ear and confidential support whilst going for games, watching a film or sharing walks, playing a regular they can provide hobbies. Alternatively, to social you telephone call or accompany helping you neighbourhood, activities in your build friendships and sharing experiences. of activities a wide range They can also provide The VCSA brings together a The VCSA of voluntary range diverse and community sector groups to maximise and organisations Shropshire FIS provides free free FIS provides Shropshire and advice on all information From life. aspects of family Joining the VCSA is free. To download a download To is free. Joining the VCSA to access the information or membership form pack, including eligibility criteria, visit , contact the VCSA To www.vcsvoice.org/ 250094 or email call 01743 [email protected] www.shropshirechoices.co.uk For additional local information and support, visit www.shropshirechoices.co.uk For additional local information and support, visit www.shropshirechoices.co.uk Its online directory provides information on local information provides Its online directory advice and offering and national organisations support any on some of the issues or concerns including a wide range encounter, may family with of children parents for of information Shropshire Family Information Service (FIS) Shropshire Family Information or children young to having expecting a baby, or carers teenagers, the FIS can support parents, member. family other any The Voluntary and Community Sector The Voluntary Assembly (VCSA) a strong to provide ideas and resources energy, aims to improve The VCSA voice. collective community and of voluntary, representation and build social enterprise organisations partnershipsprivate sector with public and groups to meet the needs of local organisations and communities. Many community-based professionals and professionals community-based Many together working are organisations voluntary can and friends family your you, sure to make find To on services near you. find information visit area, in your out what is available www.shropshire.gov.uk/shropshire-choices- directory Shropshire Council aims to build positive build positive aims to Council Shropshire and families encouraging by communities and social active to be independent, individuals while remaining local community within their long as possible. as for and safe healthy In your community community In your to support you to stay well and socially active. There of company. The service is a volunteer organisation is something for everyone, with reading groups, which enriches the lives of older people and their craft classes, community choirs, exercise groups families across Britain. and dance classes. The service works with an array of clubs, such as Shrewsbury Walking Football Club, For more information, call 01743 240271 or visit Severnside Bowling Club and even the Shropshire www.royalvoluntaryservice.org.uk Theatre Organ Trust. It also supports over 30 lunch clubs and has a regular programme of guided walks. Gusto Organised through Shropshire Rural For more information and additional services, Communities Charity (RCC), Gusto is call 01743 233123, email a network of active people who meet [email protected] or visit regularly and enjoy participating in www.ageukshropshireandtelford.org.uk activities together. These include social events like theatre trips, cycling, dog walking, going to the The Royal Voluntary Service (RVS) cinema and meeting for lunch or fine dining, cocktail The RVS Supporting You at Home evenings, photography and art classes. Members service provides help for older can also become a host for any activities they enjoy people. RVS can provide a lift to and want to share with others. a lunch club, help you with your For further information, call 01743 360641, email shopping or transport you to attend an appointment [email protected] or visit (e.g. doctors, hospital or hairdressers). RVS can also www.shropshire-rcc.org.uk collect your prescription or simply offer a little bit

To find out what is available in your community, visit www.shropshire.gov.uk/ shropshire-choices-directory

Representing and supporting Care Providers in Shropshire, Telford & Wrekin We are committed to supporting, developing & promoting the provision of high quality social care in Shropshire and Telford & Wrekin To help deliver excellence we:

Work in partnership with local authorities, CCG’s and Keep members updated Support and promote others, representing members on legislative, policy best practice and to help shape and develop and best practice innovation in social care the sector SPiC works in a way that developments safeguards those who may need or use care services and supports Develop and provide its members to deliver services Promote the high quality training for that place people’s rights at the development of staff Provide a DBS the care workforce centre of their decision making. and a high quality (pre-employment social care check) service workforce Contact us Tel: 01743 860011 Email: [email protected] SPiC is a not for Website: www.spic.co.uk pro t company App:

12 Search for care at www.carechoices.co.uk to find support in your area Safety in your community 13 (non-emergency); or (non-emergency); or through Shropshire or through or [email protected] 999 in an emergency; call Victim Support on 0300 303 1977 and confidential). (free call Crimestoppers on 0800 555 111; call Crimestoppers 101call the police on emergency SMS text message; SMS text emergency ; [email protected] transgender identity. transgender For more information on hate crime, visit on hate information more For www.keepingadultssafeinshropshire.org. uk/learning-resources/information-and- learning-resources/hate-crime-and-mate- crime to the can be reported Anti-social behaviour dialling 101police by reportingCouncil’s line on 0345 678 9020. Anti-social behaviour causes or is Defined as acting ‘in a manner which more For to cause harm, alarm or distress’. likely visit on anti-social behaviour, information www.shropshire.gov.uk/crime-and- community-safety/anti-social-behaviour/ what-is-anti-social-behaviour • • email • • There are various ways to report a hate crime: to report ways various are There • call • • race or ethnicity; race or belief; religion sexual orientation; or For more organisations that offer support, that offer organisations more For visit www.shropshire.gov.uk/shropshirechoices/shropshire-choices-directory For information on scams and financial abuse, on scams information For visit www.keepingadultssafeinshropshire.org. uk/learning-resources/information-and- learning-resources/financial-abuse www.shropshirechoices.co.uk For additional local information and support, visit www.shropshirechoices.co.uk You can do simple things to improve your your can do simple things to improve You side gates open or Don’t leave home security. accessible shut any you sure and make unlocked unattended. are or if rooms overnight windows garden tools any ladders inside and store Leave so they hedges trimmed and low Keep securely. spare and keep burglars for cover don’t provide times. all at and secured concealed properly keys Protecting your property your Protecting • • • • disability; Hate crime against a committed criminal offence Any which is motivated by person or property towards hostility or prejudice an offender’s someone because of their: Scams of your out schemes to con you These are post, phone call, text by can arrive They money. coming someone or from message or email, Advice local Citizens home. Visit your to your line on 03444 111444 or call the advice branch ). 03444 111445 relay: (Text The Council wants to make sure residents in residents sure make wants to Council The in their own and secure safe feel Shropshire to go if they where and know communities of protecting ways various are There need help. issues you any should report and you yourself be experiencing. may Staying safe Staying Concerned about abuse? Safeguarding adults who are at risk of abuse or • care worker; neglect • volunteer; or Safeguarding means protecting an individual’s right to live in safety, free from abuse and neglect. Living a life • friend. free from harm and abuse is everyone’s human right. We all need to act as good neighbours and citizens to If you have any concerns about a person’s safety or wellbeing, it is important you speak to someone look out and care for one another and to stay safe. you trust; such as a doctor or someone supporting the person, who will talk through your concerns and Abuse can take many forms, including: agree the best way forward with you. • physical abuse; • financial abuse; It is important to act before the abuse or neglect gets worse: talk to someone sooner rather than • psychological abuse; later. If you find someone is at risk of, or is being • sexual abuse; abused or neglected, you should raise your concern and/or seek further advise from Shropshire Council’s • discriminatory abuse; First Point of Contact on 0345 678 9044. • neglect and self-neglect; • domestic abuse; If you need urgent help from Shropshire Council outside office hours, please phone the Emergency • modern slavery; and Social Work Duty Team on 0345 678 9040. This • organisational abuse. number is for emergencies only.

Abuse can happen in many different settings, If you need to report a crime, please ring 101. If including: you are in immediate danger, contact the police on 999. For more information, visit www.shropshire. • someone’s own home; gov.uk/adult-social-care/where-can-i-get-help/ • a care home; concerned-about-someone • a hospital; If you have concerns about the standards or • a day centre; and application of regulations in a care home, you • public places. should contact The Care Quality Commission. Tel: 03000 616161 • Email: [email protected] Abuse can be carried out by many different people, Web: www.cqc.org.uk but it is usually someone who is known and trusted. Write to: Citygate, Gallowgate, It might be a: Newcastle upon Tyne NE1 4PA

• family member; More information about the Care Quality • partner or neighbour; Commission is on page 52.

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14 Search for care at www.carechoices.co.uk to find support in your area Travel and mobility 15 [email protected] ludlowtraveller@shrewsburydialaride. , 881145 call 01952 information, more For or visit email [email protected] www.friendlybus.co.uk Other useful community transport contacts Bridgnorth Community Transport 768539 01746 Tel: Email: [email protected] Castle Dial-a-Ride Bishop’s 01588 638350 Tel: Email: [email protected] Dial-a-Ride Shrewsbury 450270 01743 Tel: Email: and Corvedale Clun Valley Ludlow, 01584 700907 Tel: Email: org.uk Dial-a-Ride Oswestry 671571 01691 Tel: Email: [email protected] Ring and Ride Church Stretton 720025 01694 Tel: Email: [email protected] For more information, visit information, more For www.shropshire.gov.uk/shropshire-choices/ getting-out-and-about/my- travel around the neighbouring towns of Broseley, of Broseley, towns the neighbouring around A in Shropshire. Wenlock Shifnal and Much people for service, reliable friendly door-to-door means of transport alternative who don’t have in getting out. other difficulties or who have local clubs, non-profit- to attend Helping you and other social events meetings making groups, membership is £5 trips. Individual a year. and day help you get out and about in your community. community. in your and about get out you help

A community-based transport providing organisation communities in and rural for Shropshire Community Transport Community Transport Shropshire independent charities and is run by to working organisations voluntary providing support people by local A community transport minibus A community transport accessible, service providing to isolated transport affordable people within North Shropshire. For more information, call 0777 information, , email more For 296 4517 [email protected] 880037 or call 01948 information, more For visit www.northsalopwheelers.co.uk or visit www.shropshirecommunitytransport. org.uk www.shropshirechoices.co.uk For additional local information and support, visit www.shropshirechoices.co.uk The Friendly Transport Service The Friendly Transport door-to-door transport throughout Shropshire. Shropshire. throughout transport door-to-door no those who have for The service is available too or who find it access to public transport to and individuals difficult. It also helps groups activities such as the theatre, and get to events service The sports, WI and social groups. music, wheelchair users. is fully accessible for for arrangement by The minibus is also available hospital and doctor appointments, excursions, groups. clubs, societies and youth Community transportCommunity Consortium Transport Shropshire Community North Salop Wheelers young The ring-and-ride service is accessible for villages rural and covers people and the elderly, Market Wellington, Whitchurch, Wem, around basis. on a weekly and Telford Drayton This section provides information on services to on services information This section provides Being active plays an important plays part active Being in and community independence your maintaining this and to encourage is available transport isolation. prevent Travel and mobility and Travel All Shropshire Mobility infrared lodgesons secondary controls. Tuition is A vehicle adaptation company based near also available for older driver assessments, returning Shrewsbury. All Shropshire Mobility started over 15 to driving courses, adaptation, familiarisation and years ago and has built good working relationship rehabilitation after illness or accident. with all major adaptation companies and provides a fully-equipped demonstration workshop and has For more information, call 01743 240283, three service vans for mobile fitting. They can help 07940 328203 or visit if you need adaptations to a vehicle to enable you to www.alphaautomaticshrewsbury.co.uk drive, such as hand controls or pedal modifications.

For more information, call 01743 790879 or visit www.allshropshiremobility.co.uk

Alpha Automatic School of Motoring Driving tuition specialising in automatic disability and specific needs with adapted vehicle for hand controls, left foot accelerator and

Concessionary travel schemes

Shropshire Council residents of state pensionable You can check when you are eligible by entering age or over, and those with an eligible disability, your date of birth into the following website. can apply for free or reduced travel by applying for Web: www.gov.uk/state-pension-age/ the concessionary travel scheme administrated by y?previous_response=bus_pass Shropshire Council.

Options available for Shropshire Council residents of state pensionable age or over National bus pass Senior railcard This is issued free of charge and entitles the holder Senior railcards give anyone of pensionable age to free travel on all local bus services in England using Shropshire Council’s scheme a third off first from 9.30am to 11.00pm, Monday to Friday; and all and standard class anytime, off-peak and advance day at weekends and on bank holidays. fares. The card costs £9 a year if you apply through Shropshire Council. Bridgnorth Cliff Railway vouchers The Bridgnorth Cliff Railway voucher is free of Further details about the above services, charge and entitles the applicant to a pack of 36 including how to apply, can be found at return tickets for use on the service at any time. www.shropshire.gov.uk/concessionary-travel

Community car vouchers The community car scheme assists local people to make essential journeys such as visits to medical centres, dentists and to visit family and friends in hospital. All journeys must be booked in advance by telephone through a scheme co-ordinator. Applicants are entitled to 20 £1 vouchers for use within the remit of the community car scheme.

16 Search for care at www.carechoices.co.uk to find support in your area Social and physical activities 17 Being active outdoors is outdoors Being active benefit to greatly shown and mental physical people’s This scheme provides those those provides This scheme of a variety with disabilities as concessions, such parking To check your eligibility or to apply or renew eligibility or to apply or renew check your To the appropriate blue badge, download your the Customer or contact application form . Service Centre on 0345 678 9014 Blue Badges able to park closer to a parking or being free destination. Badges and drivers. passengers The badge is for temporarily to those who are will not be issued are example people who incapacitated, for surgery. from recovering Outdoor Partnerships is no better place to do this and there wellbeing outdoors. Shropshire great than in Shropshire’s team manages Outdoor Partnerships Council’s part of Shropshire’s and maintains a large the country parks; outdoor space, including two country Valley and Severn at Ellesmere Mere countryside and heritage 24 park at Alveley; sites; and 5,600km of rights of way. huge effort Managing these spaces requires relies and Outdoor Partnerships and manpower contributing their time. on volunteers heavily is a with Outdoor Partnerships Volunteering fit and engage with other like- to stay way great to keep as helping minded individuals, as well outdoor spaces and access to the countryside with Consider volunteering all to enjoy. open for listed overleaf. the organisations For more information, call 0345 678 9025 information, more For or or go to www.healthyshropshire.co.uk www.shropshire.gov.uk/shropshire-choices/ staying-independent/my-health Further details about the above services, Further details about the above at be found can to apply, including how www.shropshire.gov.uk/concessionary-travel www.shropshirechoices.co.uk For additional local information and support, visit www.shropshirechoices.co.uk For additional local information and support, visit www.shropshirechoices.co.uk can help find see page 7, Shropshire, Healthy in you, best for the type of activity that works It enjoy. abilities and what you line with your activities, up’ Active4Health can also find ‘start programmes, on referral including exercise classes in local and exercise walking groups areas. People who do regular physical activity have activity have physical who do regular People illness and many risk of age-related a lower also boosts diseases. Being active chronic your mood which helps to improve your immune your mental health and strengthens system. Social and physical activities Social and physical join a a sport up take or hobby, Whether you or just meet up with friends, community group, in an important plays role a social life having your Whatever and well. active healthy, keeping can help and socially active age, being physically and helps to lead a healthier and happier life you combat loneliness. Companion Status bus pass Companion Status pass but find it difficult wanted the bus If you another person, help from to use buses without companion or carer the be eligible for may you bus pass. National bus pass National the and entitles of charge free This is issued in on all local bus services travel free holder to to Monday 9.30am to 11.00pm, from England and on bank at weekends and all day Friday; holidays. Options available for Shropshire Council residents with a qualifying a qualifying with residents Council Shropshire for available Options disability several organisations to enable everyone to have Shropshire Parish Paths Partnerships access to sport and physical activities, whatever Help keep your local public their level of interest or ability. rights of way safe and accessible. Energize believes in encouraging and motivating Web: www.shropshiresgreatoutdoors. people to give different physical activities and co.uk/volunteering-outdoors/parish-paths- sports a go and offers a wide range of services and partnership-and-wardens information to achieve this. Shropshire Volunteer Rangers For more information, call 01743 297191, email Help improve your local [email protected] or visit countryside sites for people www.energizestw.org.uk and wildlife. Web: www.shropshiresgreatoutdoors.co.uk/ Elevate volunteering-outdoors/volunteer-rangers Elevate classes are designed to improve strength and balance for local people aged 60 and over. Delivered Shropshire Walks Leaders by highly qualified local instructors, the project Lead walks and help the has been evidenced to help people who are a bit less active enjoy the great unsteady on their feet or off balance. Taking part has outdoors. been shown to boost confidence and help maintain Web: www.shropshiresgreatoutdoors.co.uk/ independence, both in and outside the home. volunteering-outdoors/walking-for-health- walks-leaders Reader’s story Geoff has finished a 20- Shropshire Wild Teams week course of Elevate Countryside conservation sessions, after seeing volunteering for people an advert in his local wanting to get more active village newsletter for an and meet up with others. Especially welcome are introductory meeting about the new strength and people using mental health and other care services. balance classes. Geoff had undergone two knee Web: www.shropshiresgreatoutdoors.co.uk/ replacements and unfortunately his second left him volunteering-outdoors/wild-team-leaders experiencing limited movement, so he thought this could be something he had been looking for. He There are also opportunities to join ‘Walking for joined Reg’s weekly Elevate classes in Oswestry. Health’ walks, which are short, free and volunteer -led walks that take place in towns and villages ‘Reg has been great. He has the perfect balance across Shropshire. To find the walks nearest to you, of information and humour, always explaining why visit www.walkingforhealth.org.uk/walkfinder we are doing the exercises we are asked to do but making us laugh too.’ To find out more about Outdoor Partnerships or Geoff was also asked if Elevate has had an impact how you can get involved on his life, ‘for me the loosening of joints to make with volunteering, visit every day things easier has been a great benefit. www.shropshiresgreatoutdoors.co.uk/ Elevate is not a miracle cure by any means but volunteering-outdoors everyone in the group expressed an increased feeling of wellbeing and great confidence.’

Energize Shropshire, Telford and Wrekin Energize is the Active For more information or to make a referral, call Partnership for Shropshire, 01743 297194 or email Telford and Wrekin. It works with [email protected]

18 Search for care at www.carechoices.co.uk to find support in your area Loudwater Studio Call 01584 877272 or email Loudwater Studio is an arts, [email protected] crafts and sound-recording studio situated Ludlow. It assists To find out what is available in your community, everyone in their general health and wellbeing visit www.shropshire.gov.uk/shropshire- and offers the opportunity for people of all choices/news-and-events abilities to get creative in any way. If you are a provider wanting Studio staff regularly work with people with to add your information to the visual impairments, complex disabilities and Shropshire Choices Directory, please contact adults with learning difficulties, supporting them [email protected] to actively take part in creative fun.

I want to stay independent I want to stay independent Shropshire Council aims to encourage and support individuals to remain independent in their community for as long as possible. If you have concerns about remaining independent in your home, there are options you can explore to help you remain safe, secure and warm. For more information, visit www.shropshire.gov. uk/shropshire-choices/staying-independent

Advice and advocacy support Peer Counselling Advocacy Services (PCAS) Taking Part Shropshire PCAS helps Taking Part is a group of people adults with any disability with learning difficulties working maintain their independence. together to help people speak Independent advocates support vulnerable up for themselves. Taking Part people with disabilities to make informed encourages people with learning decisions and choices. Advocates can also support difficulties to have more choice, know their people through adult safeguarding, offering long- rights, be included in society and have the term help and support to improve their wellbeing. chance of leading independent lives.

For more information, call 01691 658008, For more information, call 01743 363399, email [email protected] or visit email [email protected] or visit www.shropshirepcas.co.uk www.takingpart.co.uk

The lifestyle site for parents and • Birth to adulthood carers of children with additional • Real life blogs needs and those who support them. • Directory • Ask the experts www.myfamilyourneeds.co.uk • Monthly columnist

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For additional local information and support, visit www.shropshirechoices.co.uk 19 to find support in your area Useful organisations Careline alarm service, which is a 24-hour Careline an home through is connected to your telephone line. A to your alarm unit linked friendly and is manned by monitoring centre ensuring peace of 24/7, helpful operators independently in to live mind and helping you details, call more home. For own your or visit 0345 863 8323 www.independencetrust.co.uk/careline Telmenow.com to technology provides Telmenow.com and the carers support living. For independent it specialises in providing for, people they care which can access to technology and services people independence and allow increase more they want to. For the way life to enjoy visit www.telmenow.com information, going unnoticed. In addition, they can provide provide they can In addition, unnoticed. going their for concerned who are to carers reassurance to struggling that they are feel ones and/or loved caring role. continue in their cope and Search for care at www.carechoices.co.uk Telehealth provided by Health by provided Telehealth can assist in diagnosing Technology Telehealth and monitoring health conditions. A home and monitor temperature, unit to measure and other vital signs can allow blood pressure efficient and effective to make professionals can monitor blood glucose decisions. Telehealth and lung functions, to cardiac arrhythmia levels, information more like would If you name a few. if Or, local GP. speak to your about Telehealth, the service is in hospital, the person requiring for speak to the medical team responsible provide Council does not Shropshire their care. at this time. Technology Telehealth Telecare uses telephone lines and wireless lines and wireless uses telephone Telecare peace of mind within the sensors to ensure which is a call centre, linking to home by might example if you automatically alerted, for has been left on. or if the oven had a fall have falls a simple from range items can Telecare a domestic to alarm or memory reminders wellbeing system which monitors a person’s whilst at home. Standalone Assistive Technology is equipment is equipment Technology Standalone Assistive support to an which is designed to provide a connection individual without the need for equipment via a telephone line. Standalone bath plug or can be as simple as a specialised systems which as complex as digital monitoring and speak to a person to see, hear carers allow another room. from Assistive Technology is the term for specialist is the term for Technology Assistive and support vulnerable items which encourage and independent safe individuals to remain as long as possible. homes for within their own of Assistive range a Council offers Shropshire standalone and equipment, from Technology service. to its Telecare Technology Assistive Assistive Technology Assistive There are various gadgets and aids available aids available and gadgets various are There to support and wellbeing. independence to help can go a long way they Used correctly, or worsening certain conditions from prevent Equipment, gadgets and adaptations and adaptations gadgets Equipment,

Equipment, gadgets and adaptations 20 Assistive Technology checklist © 2019 Care Choices Ltd We suggest you consider the following questions before buying any Assistive Technology. If you are in any doubt about what technology might help meet your needs, you can contact your council or visit www.asksara.org.uk

You can download and print this checklist at www.carechoices.co.uk/checklists

Suitability Will it need to be installed by a professional? Does the equipment support your specific Can the retailer provide you with training in needs? using the equipment?

Are you willing to use it? Reliability Will it fit into your everyday life and routine? Will it work if you have pets or live with other Have you tried a demo of the equipment? people, e.g. could someone else set off a sensor Do you understand what the equipment is for? alarm by accident?

Do you need to take it with you when you Have you read reviews of the particular piece leave the house? Is it transportable? of equipment you are looking at? Consider these before making your purchase. Does the equipment have any limitations that would make it unsuitable for you? Can you speak to someone who already uses it?

Will it work alongside any Assistive Technology Does it require batteries? Find out how often you already have? they will need changing and whether the equipment will remind you to do this. Usability Is it durable? If you might drop it, is it likely Is a simpler piece of equipment available, to break? e.g. a pill case rather than an automated pill dispenser? Cost Does the equipment need a plug socket, and will its wire cause a trip hazard? Do you know how much it costs?

Is it easy to use? Can you read/hear it clearly Will you need to pay a monthly charge? and are any buttons big enough for you? Are there alternative solutions that might Are you able to use it? Are there any aspects be free? you don’t understand? Is there a cost associated with servicing the Is it portable? equipment?

Notes

For additional local information and support, visit www.shropshirechoices.co.uk 21 Your home Take a look at the suggestions on pages 23 and 24 0345 678 9044 and ask for an occupational therapy for ideas of equipment and adaptations that could assessment. The occupational therapy assessment help you live at home for longer. There might be a will identify your needs and advise you on what may simple fix to help you stay independent. If you are help you to maintain your independence within a tenant and rent your home, it is always advised your home. Alternatively, for more information to initially contact your landlord for advice when about useful gadgets and adaptations, go to considering adaptations in your home. www.shropshire.gov.uk/shropshire-choices/ staying-independent/useful-gadgets Local handyman services are available to help install any adaptations you might need. Visit Disabled Facilities Grant www.shropshire.gov.uk/shropshire-choices/ Following an occupational therapy assessment, you staying-independent/my-home for more may be able to apply for a Disabled Facilities Grant information. through private sector housing to help you with minor or major adaptations to maintain your safety To find out if you are eligible for support from the and independence. For more information on the Council, call the First Point of Contact team on grant, visit www.gov.uk/disabled-facilities-grants

Making life easier in the home Over the next couple of pages, you will see grants or getting an assessment, please call illustrations of the main living areas in a home, Shropshire Council’s First Point of Contact team on together with information for identifying any issues 0345 678 9044. and how to set about resolving them. Have a look at the rooms and information. Can you identify any problems which might affect you? Can they be resolved using the advice given? If you do require any further information about sourcing products,

TEC Hub – Press Release

Imagine a home where you can control your lights, answer your front door, play music, listen to audio books and even contact your friends and family, all without even lifting a finger – literally. Well imagine no more, as this is now reality and you can experience it for yourself at a new drop-in session in Shrewsbury Town Centre organised by Shropshire Council, working with Age UK Shropshire, Telford & Wrekin.

Known as TEC Hub (Technology Enabled Care Hub) and based in the Age UK unit in the Riverside Shopping Centre in Shrewsbury, these sessions will enable you to try for yourself some of the latest voice and motion-activated devices designed to make our lives easier and our homes safer. At these free drop-in sessions, you’ll be able to talk to Alexa, see who’s at the front door without leaving your chair, try out motion activated lights, get to use a smart tablet and so much more. Staff will be on hand to give advice and support.

TEC Hub will be open every Wednesday from 23 October 2019 between 10.00am and 2.00pm in the Age UK Unit in Riverside Shopping Centre, Shrewsbury.

No need to book, just turn up – so what are you waiting for?

22 Search for care at www.carechoices.co.uk to find support in your area Making life easier at home If you’re having difficulties with everyday tasks at home, these simple solutions could make life easier and keep you independent. These are a starting point; other solutions are available which might better suit your needs.

Finding it difficult to get in and out of chairs? Try Do you forget to take your tablets? Try making putting a piece of hard board under the seat base. a note of when you’ve taken them, or buy Alternatively, buy chair raisers, a higher chair or an an automatic pill dispenser or pill box. If you electric riser chair. Also try taking regular gentle struggle to open your medicine, you can ask your exercise. pharmacist for advice on alternative packaging that could make it easier for you. If you can’t reach your windows, could you move furniture out of the way? Ask someone to help if Can you reach everything in your cupboards? If you need to move heavy furniture. There are also not, try a handi-reacher or rearrange your kitchen tools for opening and closing windows. so the things you use most are within easy reach.

Struggling to keep warm/cool? Consider a fan If you are having problems with preparing food, or heater. Is your house insulated? Are there any consider buying ready-chopped options or try a draughts? You may also be eligible for the winter chopping board with spikes. There are also long- fuel payment from the Government. Visit handled pans, teapot tippers and lid grippers that www.gov.uk/winter-fuel-payment could help. Palm-held vegetable peelers or a food processor might be a solution and meal delivery If you have trouble using light switches, think services are also available. about replacing your switches for ones that are easier to use. Consider handi-plugs or light switch Is eating and drinking becoming difficult? Large toggles, or there’s even technology available handled cutlery could help, or non-slip mats for so that you can turn your lights on and off using the table. Lightweight cups and mugs with two speech. handles could also be a solution.

Use subtitles if you can’t hear the TV, or buy Using taps can be made easier by fitting tap wireless headphones. Do you need a hearing aid? turners. You could also consider changing to lever- Request an assessment from your council. style taps which might be easier for you to use.

Handled plug Chair raisers Chopping board Level indicator Teapot tipper

For additional local information and support, visit www.shropshirechoices.co.uk 23 More information on staying independent and ideas to help you live at home can be found online at www.carechoices.co.uk/helping-you-to-stay-independent/ There is also information on making larger adaptations to your home.

If moving whilst in bed is a problem, have you If it’s hard to hold your toothbrush, try a thought about using an over-bed pole? You might toothbrush gripper. You might also benefit from also want to buy a pillow raiser or change your having an electric toothbrush or sitting on a stool bedding so it’s lighter. while brushing your teeth.

Is it becoming difficult to get dressed? If so, You might like to buy a raised toilet seat, or a seat specially adapted clothing is available, or you with a built in support frame if it’s hard to use your could buy a long-handled shoe horn, a dressing toilet. Flush lever extensions are also available. stick or a button hook. If you are having a lot of difficulty, consider home support, see page 27. Has it become more difficult to wash? Items are available, like long-handled sponges and flannel Clocks are available with large numbers or lights straps. You could also consider a slip resistant if you can’t read the time in bed. You can also buy bath mat, grab rails, a half step to help you get in clocks that speak the time. and out of the bath or a bath or shower seat. Tap turners can also be used in the bathroom. If you are finding it harder to read in bed, consider an e-reader that allows you to change the font size. Some also have integrated lights. For more information on technology that could Look for bedside lamps with a step-on or button make your life easier, contact your council for switch if yours are difficult to use. an assessment. They might refer you to an occupational therapist (OT) or you could contact Do you struggle to get in and out of bed? an OT privately. Search online for OTs near you. You could learn new ways of moving around, purchase a leg lifter or a hoist or install grab rails Tel: 0345 678 9044 for support. Seek advice about these options. Email: [email protected] If the bed is the issue, you could buy an electric Web: www.shropshire.gov.uk/shropshire- adjustable bed or raise the bed to the right height. choices/staying-independent/my-home

Grab handles Bed table Hand rail Hand trolley Tap turners

24 Search for care at www.carechoices.co.uk to find support in your area Adult Social Care 25 Brochure requests Brochure Additional information, photos and web links and Additional information, photos Links to inspection reportsLinks to Information on care quality Information on Search by location and care need care and by location Search Find care providers quickly and easily easilyand quickly providers care Find

• • • • • •

For more information about Adult Social Care about Adult Social Care information more For visit www.shropshire.gov.uk/ in Shropshire, shropshire-choices/i-need- help/what-is-adult-social-care People access Adult Social Care for different different for Care access Adult Social People are as they themselves be for It may reasons. situation, or they about their own worried or family a friend for be seeking guidance may member. in the first need advice and information, If you www.shropshire.gov. can visit instance, you which has a host of uk/shropshire-choices health and about Adult Social Care, information and housing, including local support groups assistants, personal care organisations, voluntary discussion at a a face-to-face to arrange how an assessment of Local hub, having Talk Let’s care for paying strengths, needs and your your providers. on care and information someone need to speak to you feel If you of can contact the First Point you directly, Contact team (FPOC) on 0345 678 9044. The immediately to services you connect team may to a Let’s you which can help, or possibly direct Talk The Let’s community. Local hub in your Talk or one-to-one arranged Local hubs provide Shropshire. sessions across drop-in www.carechoices.co.uk With so many providers to choose from, from, choose to many providers so With where do you start?where Search for care in your area in your for care Search What to do if you are concerned about are What to do if you someone Local Talk Let’s Independent and Gadgets for Technology Living Carers Support for Act Assessment Care and Support Care Your for Paying Support Planning Your Budget Personal Managing Your Payment a Direct Having an Individual Service Fund (ISF)Having Payments Deferred Seeking Further Financial Advice Needs Change As Your Introduction to Adult Social Care to Adult Introduction

www.shropshirechoices.co.uk For additional local information and support, visit www.shropshirechoices.co.uk The aim of Adult Social Care is to enable people The aim of Adult Social Care as as independently as possible, and for to live so that long as possible, within their community, lives. and fulfilled they can lead active Shropshire Council’s in-house social work and in-house social work Council’s Shropshire care service provides occupational therapy across adults and their carers and support for This combined service is called Adult Shropshire. Social Care. 2. 3. 4. 5. 6. 7. 8. 9. 10 11. 12. 13. 14. 1. Adult Social Care has created factsheets which which factsheets created has Care Social Adult at to read people for available are www.shropshire.gov.uk/shropshire-choices/ will find you The information factsheets/ includes: Adult Social Care Social Adult Getting the help you need First Point of Contact (FPOC) from the Adult Social Care Teams, Mental Health, In Shropshire, the Council aims Occupational Therapy and Senior Adult Safeguarding to address people’s social care Practitioners. There are representatives from all queries quickly. It is able to do these teams within the centre ready to provide this in a number of ways. advice on complex or urgent issues.

The First Point of Contact Team The team work closely with the Shropshire Council are often the first team you Customer Service Centre to help with other Council speak to when you want to services you may require support with, such as blue access social care support or badge applications, assisted waste collections or have concerns for a vulnerable housing problems. adult. The advisers handling your call will do so with confidence and professionalism. You will be offered Tel: 0345 678 9044 (Monday to Thursday, 8.45am support and guidance with sensitivity to information to 5.00pm; and Friday, 8.45am to 4.00pm) you share and will be guided through the options Adult safeguarding concerns or referrals can be available to maximise and promote independence raised at www.shropshire.gov.uk/adult-social- for yourself or the person you are calling about. care/where-can-i-get-help/concerned-about- someone The advisers work closely with social care colleagues

Let’s Talk Local Let’s Talk Local offers support from will be developed, with a list of who’s going to do community-based venues across what. This plan will be revisited at intervals to ensure Shropshire. This support can either it is meeting your needs. be accessed via an appointment that First Point of Contact may arrange or at one of our community If you receive support from a friend or family drop-ins. To find out where Let’s Talk Local operates member, they may be seen as a carer and the from, visit www.shropshire.gov.uk/lets-talk-local Council will happily look at what needs they might have as a result of providing you with necessary Attending a Let’s Talk Local session gives you an care. These appointments can either be offered opportunity to discuss your personal circumstances face-to-face or over the telephone if this is more with a social care practitioner, in order to explore: convenient. • what is really important to you in relation to having a good life, staying independent and living Depending on your circumstances, if you are unable in the community; and to attend a Let’s Talk Local, you may be able to arrange an appointment within your home. • what is working currently for you, what isn’t and what needs to change. For more information about Let’s Talk Local, visit www.shropshire.gov.uk/lets-talk-local By the end of the appointment, a short action plan

Planning your support If, following an assessment to determine your Your care and support plan will detail how your strengths and needs, you find you are eligible for needs will be met, how you propose to meet specific support from Shropshire Council, you will have the outcomes and what it is you need to have in place to opportunity to design a care and support plan. succeed. This will also give an indication of the cost

26 Search for care at www.carechoices.co.uk to find support in your area of any funded services you might require. which states your needs and expected outcomes. If your support is being organised by the Council, an Most people will be required to contribute towards adviser will help you to do this. the cost of their care. However, care and support may be funded in part or whole by the local If your assessed needs do not meet the criteria, or if authority if you meet various eligibility criteria when you are not eligible for support with funding for your having assessments of your needs and finances. care, you may be required to make your own private arrangements, although the Council will still offer The Council will explore with you the various forms you information and advice, and if requested, assist of support and options which can be put in place you with the completion of a care and support plan. to meet such needs. As mentioned above, you may For more information, see page 26. need to contribute towards any costs associated with the support you require, and the Council may Council-funded care and support is provided identify a need for a Personal Budget. This is an by independent registered companies. Fees for amount of money sufficient to fund services which services vary and the Council’s brokerage service you are assessed as needing to meet your eligible can negotiate on your behalf and ensure a full needs. breakdown of cost is provided.

Your support plan will identify which of your needs For more information about require support, the outcomes you wish to achieve, planning your support, visit the types of services required and the potential www.shropshire.gov.uk/shropshire-choices/i- costs. When receiving formal care services, whether need-help/getting-the-help-you-need/ funded by the Council or not, you should agree a planning-your-support support plan with your care or support provider,

Support options Shropshire Council encourages residents in the convalescing, have a physical or learning disability, county to live safely and independently within their or have dementia. community. This is partly made possible by exciting new technologies, such as Assistive Technology It is important to note all service providers that described on page 20. deliver personal care must be registered and inspected by the Care Quality Commission (CQC). Care and support in your own home is often All care workers must have been vetted by the referred to as either ‘domiciliary care’, ‘home care’ Disclosure and Barring Service, have received or ‘support services’. To enable you to stay at home necessary training, be properly referenced and be for as long as possible, support at home can take eligible to work in the UK prior to them visiting your many forms: a befriending service so you no longer home. Ask the service provider to show evidence feel lonely; having a community service in place to that the care workers they introduce are compliant help you to get out and about; having equipment in with the legislation and check the provider’s latest your home to keep you safe; or having more hands- CQC report at www.cqc.org.uk/ The provider on support such as a care worker assisting you with should also have received a quality rating. More some day-to-day tasks. information on the CQC can be found on page 52. The checklist on page 32 should Given the choice, many people prefer help when you are discussing to remain living in their own homes, your requirements with home surrounded by their possessions care agencies. and near to their family and friends. This, of course, applies to everyone, Domiciliary care will normally involve including older people, those who are personal care (assistance with washing

For additional local information and support, visit www.shropshirechoices.co.uk 27 etc). One or more care workers will come into option to meet your needs. your home to assist with day-to-day tasks, such as getting up and getting dressed. A care home might be a good option if you have needs which cannot be met in your own home, but Live-in care is where a care worker lives in your you do not require nursing care. When deciding if a home, is allowed time off each day and must have care home is right for you, it is important to make a night’s sleep. Live-in care can be arranged as a a balanced decision based on your present needs short respite for your main carer or a permanent and what your future needs might be. Equally, you arrangement to suit your needs. should think carefully about your finances to ensure you can continue to afford your chosen home, see 24-hour care is required when you need constant page 47 for more on paying for care. assistance or monitoring through the day and night; it differs from live-in care as care workers ensure When you visit a care home, take along the checklist someone is on duty and awake both day and night. on page 61 to prompt any questions you will have for the manager. You might also want to consider Some home care agencies are also registered whether domiciliary care can meet your needs. as nursing agencies, meaning they can provide registered nurses, if needed. These would be A care home with nursing is suitable for those arranged by the clinical commissioning group if needing nursing care, where care will be delivered you have healthcare needs and meet the eligibility by qualified nursing staff, alongside care workers. criteria for health-funded services. Nurses are on duty around the clock. Fees are generally higher than care homes. Some of the If your needs mean you might require care in a care cost of your nursing care may be met by the NHS, home, the following information will help you to which will pay a standard rate directly to the home. decide the most appropriate option for you. It is This is called NHS Funded Nursing Care. The rate always best to have an assessment carried out by for this is £165.56 per week, though this figure may the Council to make sure you are choosing the best change during the lifetime of the Support Finder.

Joint Training Joint Training is a long-established • Medicines Management. branch of Shropshire Council • Mental Health. providing Adult Health and Social Care training. It offers a • Mental Health First Aid. comprehensive range of learning • Safeguarding Adults Awareness. and development opportunities in • Substance Misuse. the form of short courses, accredited programmes and bespoke training Joint Training provides quality, professional courses at local venues, these include: and reliable face-to-face services delivered by experienced and qualified trainers. In addition, Joint • Care Certificate. Training can work alongside businesses to upskill • Dementia Domestic Abuse. and inspire their staff by meeting organisational needs, conducting planning and delivering in- • End of life. house training. These opportunities are affordable, • Epilepsy and Dysphagia. empowering and nationally recognised. • Leadership and Management. Joint Training • Learning Disabilities. Tel: 01743 254731 Email: [email protected] • Management of Actual or Potential Aggression Web: www.shropshire.gov.uk/jointtraining (MAPA®).

28 Search for care at www.carechoices.co.uk to find support in your area Leaving hospital Our priority in Shropshire is to ensure people can shropshire-choices/money-matters remain independent and safe and remain living in their own homes for as long as possible. For more detailed information on how you can be supported when leaving hospital, please visit Shropshire Council offers advice and support to help www.shropshire.gov.uk/shropshire-choices/ you regain your confidence when you return home leaving-hospital from hospital. Integrated Community Services (ICS) may carry out an assessment to see if the support For more information about Integrated they can offer would benefit you. Community Services (ICS), please visit www.shropscommunityhealth.nhs.uk/ics or Whether you are returning home from hospital contact: with support having been organised, or you wish North to look at what is available, below is some useful • North East information you will need in order to aid your Tel: 01948 660813 recovery. • North West If you are due to go into hospital and you are already Tel: 01691 663641 receiving services, you will need to let the agencies South which support you know in plenty of time so they • South East can suspend their support until you are home Tel: 01746 711085 again. You will also need to let the Council and the Department for Work and Pensions know if you • South West are, or are likely to be, in hospital for more than Tel: 01588 676331 four weeks. For more information about how your Central benefits may be affected while you are in hospital, • Tel: 01743 250520 visit Shropshire Choices at www.shropshire.gov.uk/

Personal Assistants (PAs) A PA is someone who supports an individual to live templates to enable you to be a good employer. more independently, usually in the person’s own home. They can help with all sorts of daily tasks, Working as a Personal Assistant (PA) in Adult Social including domestic tasks, personal care, shopping, Care sorting out paperwork and even getting out and Working as a PA can be a fulfilling career and can about. Employing a PA yourself means you are the lead to a variety of roles and career progression. It employer and in control of who supports you and can be rewarding and challenging and means getting how you wish to be supported. involved in many aspects of an employer’s life.

If you are paying for your own care, you can choose It may include support in the home, at leisure or at this option to meet your care needs. If you are work, and carrying out a range of duties, not just eligible to receive a Personal Budget in the form of personal care. a Direct Payment (see page 48), you may consider having a PA which you can discuss with your support For more information about worker. Personal Assistants and Direct Payments, visit www.shropshire.gov.uk/ If you decide to employ a PA, you will be provided shropshire-choices/i-need-help/what-is-a- with all the necessary information, including personal-assistant-pa an employer toolkit with support materials and

For additional local information and support, visit www.shropshirechoices.co.uk 29 NHS Continuing Healthcare NHS Continuing Healthcare is a package of should be kept informed and have their views about continuing care arranged and funded solely by the their own needs and support taken into account. NHS for those who have eligible needs. This is free of charge, wherever it is delivered. NHS Continuing A decision about eligibility should usually be made Healthcare support may be provided in a care home within 28 days of a referral for assessment being or in your own home. made to the NHS clinical commissioning group.

People eligible for NHS Continuing Healthcare will If you are already receiving support from the have been assessed as having a ‘primary health Council, your social worker will be able to give you need’ and are likely to have complex medical needs more information about NHS Continuing Healthcare and substantial or intense ongoing care needs. and complete with you an NHS Continuing Healthcare screening checklist, from which a National guidance says the assessment for NHS referral for assessment might be made. Your GP or Continuing Healthcare should be ‘person-centred’. community nursing service should be able to give This means the person being assessed should be you advice or make a referral with you if you are not fully involved in the assessment process. They currently receiving support from the Council.

End of life care Although the subject of dying is often painful to contemplate for everyone involved, letting your family know about your wishes could help them if they need to make decisions for you about your care. Knowing they are acting in accordance with your wishes can remove some of the stress from a very difficult situation.

Good planning for all your needs should mean you can (if you choose) remain in your home or care comfortable as possible by relieving pain and other home in your last days and not have to be admitted distressing symptoms while providing psychological, to hospital. social and spiritual support for patients and their families. Even if you are not approaching the end of your life, you may still want to think about your wishes for When choosing a care service, you should consider your own end of life care. This could include where its end of life care philosophy and policies. you would like to be cared for, where you would Enabling people to die in comfort and with dignity prefer to die, your wishes for your funeral and who is a core part of providing care and the way care you would like to make decisions about your care, if professionals approach the process will be incredibly you are not able to decide for yourself. important for you, your family and carers.

Currently, in Shropshire, there are several services If you have a terminal illness, or are approaching providing end of life care. These include the Hospice the end of your life, you should consider making at Home service, specialist palliative care nurses, plans for your future care. Planning ahead in this both in the community and in hospital, and district way is sometimes called ‘advance care planning’ nursing services. Many care homes will also offer and involves thinking and talking about your wishes end of life care. for how you are cared for in the final months of your life. This can let people know your wishes and All end of life services aim to make the patient as feelings while you are still able to.

30 Search for care at www.carechoices.co.uk to find support in your area Your GP should always be the first point of contact care in the future if you become unable to make for end of life advice, support and care. They will be decisions yourself. able to help you link to local services. For further information on end of life care, visit www.nhs.uk/ Making a will – To ensure your property and conditions/end-of-life-care which has information finances are dealt with in accordance with your including: wishes after your death. For advice on how to make a will, visit www.gov.uk/make-will An advance statement – How you can create one to let people know your wishes. This information has been adapted from the NHS website, www.nhs.uk Advance decision to refuse treatment – If you do not want certain kinds of treatment in the future, For more information about end of you can make a legally binding advance decision. life care, visit Shropshire Choices at www.shropshire.gov.uk/shropshire-choices/ Lasting Power of Attorney – How you can legally leaving-hospital/end-of-life-care appoint someone to make decisions about your

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Agency 1 Fees per week Quality rating*

Agency 2 £ £ Agency 3 £

We suggest that you have paper with you when speaking with home care agencies so you can make notes. You can download and print this checklist at www.carechoices.co.uk/checklists

About the agency Accommodating your needs How long has the agency been Can the agency accommodate your operating? needs if they increase? Ask about the process for this. How long are staff allocated per visit? Does the agency have a training Can you contact the agency in an scheme in place? emergency or outside office hours? Are all staff trained to a certain level? Does the agency have experience with your specific needs? Are staff able to help with administering medication if required? Staff Is there a way for staff to communicate with each other about the support they Are you likely to be visited by different provide when they visit you? How? staff each day? Are all staff checked with the Regulation Disclosure and Barring Service? Will your support plan be reviewed at Will you be notified in advance if your regular intervals? care worker is on holiday or sick? Can you see the agency’s contract terms? Are staff matched to you specifically, based on your needs and preferences? Can you lodge a complaint easily? Can you meet your care worker(s) Are complaints dealt with quickly? before they start? Can you see a copy of the agency’s Does the agency have both male and CQC registration certificate and female staff? quality rating?

Notes

*See page 52.

32 Search for care at www.carechoices.co.uk to find support in your area “They are the best care agency in Shrewsbury, in my opinion.

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34 Search for care at www.carechoices.co.uk to find support in your area Home care providers

Abbey Care Direct Ltd Battlefield Healthcare Ltd Shrewsbury Shrewsbury Tel: 01743 233832 SPiC OP D PD MH SI YA Tel: 01743 443076 SPiC OP D PD LDA MH SI YA AD Affinity Homecare Shrewsbury Bethphage 3 Shrewsbury Whitchurch Tel: 01743 367000 SPiC OP D PD YA Tel: 01948 804901 SPiC PD LDA MH SI YA Agape Homecare Ltd Bluebird Care Oswestry Shrewsbury Oswestry Advert page 33 Tel: 01743 453183 SPiC OP D PD LDA MH SI YA Tel: 01691 749128 OP D PD SI YA Agincare UK Bluebird Care (Shropshire) – Domiciliary Shropshire Advert page 34 Shrewsbury Advert page 33 Tel: 08000 121 247 OP D PD LDA MH YA AD Tel: 01743 874343 SPiC OP D PD SI YA AJ Case Management Ltd Bradeney House Nursing & Care Home Wolverhampton Bridgnorth Tel: 01902 754107 SPiC OP PD SI YA Tel: 01746 716686 SPiC OP D PD MH SI YA Alexandra House Diamond Life Healthcare Ltd Bridgnorth Home Care Co-Operative Ludlow Bridgnorth Tel: 01584 872233 SPiC OP D PD MH SI Tel: 01746 762559 SPiC OP D PD SI Allcare Shropshire Ltd Brown Clee Care Shrewsbury Ludlow Tel: 01743 792980 SPiC OP D PD LDA MH SI YA AD Tel: 01584 872084 OP Allenby Douglas Ltd C.L.C.A Company Ltd Oswestry Shrewsbury Tel: 01691 650067 SPiC OP D PD MH SI YA AD Tel: 01743 460957 SPiC OP D PD LDA MH SI YA AD Allied Health – Services Shrewsbury Care at Home (Shropshire) Ltd Shrewsbury Ludlow Tel: 01743 245848 SPiC OP D PD LDA MH YA Tel: 01584 838420 SPiC OP D PD LDA MH SI YA Alpha Support Ltd Care of Excellence Ltd Bridgnorth Ludlow Tel: 07865 653724 OP D PD LDA MH SI YA AD Tel: 01584 838413 SPiC OP PD D LDA MH SI YA Anchorage Care Group CareKind Shrewsbury Whitchurch Tel: 01743 874874 SPiC OP D PD MH SI YA Tel: 01948 258050 SPiC OP D Approved Care and Support Ltd (Oswestry) Cloverley Care Ltd Oswestry Advert outside back cover Whitchurch Tel: 01691 655999 SPiC OP D PD LDA MH SI YA AD Tel: 01948 890454 LDA Avenues East CM Bespoke Care Ltd Shrewsbury Kidderminster Tel: 0300 323 0405 SPiC OP PD LDA MH SI YA Tel: 07791 674944 SPiC OP D PD MH SI YA

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For additional local information and support, visit www.shropshirechoices.co.uk 35 Tender Hearts Care provide a bathing and showering service within the comfort of your own home, and is designed around your specific care needs.

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36 Search for care at www.carechoices.co.uk to find support in your area Home care providers continued

Crossroads Care Cheshire West Wirral Shropshire Home Instead Senior Care Shrewsbury Shrewsbury, Ludlow and Oswestry Tel: 0333 323 1990 OP D PD LDA MH SI YA AD Shrewsbury, Ludlow and Oswestry Advert page 34 Domiciliary Services Adelphi Care Services Ltd Tel: 01743 387650 SPiC OP D PD SI YA Shrewsbury Infil House Tel: 01743 369758 SPiC LDA SI YA Shrewsbury Tel: 01939 211774 Drayton Home Care Services Ltd OP D PD LDA MH SI YA Market Drayton Invest in Care Tel: 01630 653871 OP Shrewsbury Tel: 01743 562566 SPiC Forever Loving Care Head Office OP D PD SI YA Craven Arms Jane Lewis Health and Social Care Tel: 01588 673733 SPiC OP D PD MH SI Shrewsbury Tel: 01743 453202 OP D PD LDA MH SI YA AD Gold Standard Care Ltd Shifnal JK Caring For You Tel: 01952 462965 OP D PD SI YA Bridgnorth Tel: 01746 862422 SPiC OP D PD LDA MH SI YA Goodwood Homecare Bridgnorth La Petite Concierge Ltd Shifnal Tel: 01746 763406 SPiC OP D PD LDA MH SI Tel: 01952 463301 SPiC OP D PD SI Hands on Care (Shropshire) Ltd Lady Forester Centre Shrewsbury Broseley Tel: 01939 768100 OP D PD LDA MH SI YA Tel: 01952 884539 SPiC OP PD Headway Shropshire Leabrook Lodge Ltd Shrewsbury Oswestry Tel: 01743 365271 SPiC OP PD YA Tel: 01691 671555 SPiC OP PD SI Health Care Support Services Ltd Livability York House Shrewsbury Shrewsbury Shrewsbury Tel: 01939 251342 OP D PD SI YA Tel: 01743 874885 LDA YA Healthcare 1st Choice Ltd Longbow House Bridgnorth Shrewsbury Tel: 01746 250005 OP D PD LDA MH SI YA Tel: 01743 872250 SPiC LDA Helping Hands Shrewsbury & Telford Louise House Shrewsbury Advert page 34 Shrewsbury Tel: 0808 274 2935 SPiC OP D PD LDA MH SI YA Tel: 01743 251568 SPiC OP D PD LDA MH SI YA AD Hengoed park M & S Care Solutions Ltd – English Walls Oswestry Oswestry Tel: 01691 650454 SPiC OP D PD MH YA AD Tel: 01609 462620 SPiC OP D PD LDA MH SI YA Holcombe House MacIntyre Welsh Marches Ludlow Shrewsbury Tel: 01584 877166 SPiC PD LDA SI YA Tel: 01743 364210 SPiC LDA

For additional local information and support, visit www.shropshirechoices.co.uk 37 Home care providers continued

Maesbrook Nursing Home Radis Community Care (Shrewsbury) Shrewsbury Shrewsbury Advert page 36 Tel: 01743 241474 SPiC OP D PD SI YA Tel: 0330 100 8199 SPiC OP D PD LDA MH SI YA AD Meadow Brook Rockpring Community Centre Shrewsbury Ludlow Tel: 01743 790074 SPiC LDA Tel: 01584 318861 OP D PD YA Mrs. Susan Perry Salopian Care Shrewsbury Market Drayton Tel: 01939 233114 SPiC OP D PD YA Tel: 01630 658222 SPiC OP D PD LDA SI New Dawn Care Agency Ltd Sapphire Community Care Ltd Cravern Arms Ludlow Tel: 01584 856586 SPiC OP D PD SI Tel: 07891 166395 SPiC OP D PD LDA MH SI YA Newcross Healthcare Solutions Ltd (Shrewsbury) Short Notice Care Services Shrewsbury Whitchurch Tel: 01743 817565 OP D PD LDA MH SI YA AD Tel: 01948 663246 SPiC OP D PD MH YA North Shropshire Homecare Ltd Shropshire Community Short Breaks Whitchurch Shrewsbury Tel: 01948 662008 SPiC OP D PD LDA MH SI YA Tel: 01473 285765 PD LDA SI Oswestry Care Ltd Silverbell Care Oswestry Shrewsbury Tel: 01691 671798 SPiC OP D PD LDA MH SI YA Tel: 01743 761141 SPiC OP D PD LDA SI YA Outcome Care and Support Ltd Sovereign Domiciliary Care Services Ludlow Tenbury Wells Tel: 01584 838458 SPiC OP D PD LDA MH SI YA AD Tel: 01584 811141 SPiC OP D PD SI YA Phoenix Homecare and Support Ltd Stanwardine Grange Oswestry Ellesmere Tel: 01691 655508 OP D PD MH SI YA Tel: 01939 272900 SPiC OP D Prestige Nursing Ltd Shrewsbury START Shrewsbury Advert page 36 Shrewsbury Tel: 01743 357799 SPiC OP D PD LDA MH SI YA AD Tel: 0345 678 9000 SPiC OP D PD LDA MH SI YA AD Priority Care (Shropshire) Ltd SunCare Newport Bucknell Tel: 01952 253052 SPiC OP D PD LDA MH SI YA AD Tel: 01547 530633 OP D PD LDA MH SI YA Quality Home Care Ltd – Suite 1 SureCare Shropshire Ltd Wolverhampton Shrewsbury Tel: 01902 376904 SPiC OP D PD MH SI YA Tel: 01939 291434 SPiC OP D PD LDA MH SI YA AD Radfield Home Care Ltd – Shrewsbury Tender Hearts Care Agency Shrewsbury Ludlow Advert page 36 Tel: 01743 245555 SPiC OP D PD LDA MH SI YA Tel: 01584 891316 SPiC OP D PD LDA SI YA

38 Search for care at www.carechoices.co.uk to find support in your area Home care providers continued

Veraty Care Solutions Ltd Shrewsbury Tel: 01743 231222 OP D PD LDA MH SI YA West Midlands Office – Apollo Home Healthcare Ltd Wolverhampton Tel: 01902 847111 OP D PD LDA MH SI YA AD Willow Home Care Ltd Market Drayton Tel: 01630 478913 OP D PD LDA SI YA YourLife (Bridgnorth) Bridgnorth Tel: 01746 768140 OP D PD SI YourLife (Shrewsbury) Use the home care agency checklist on page 32 Shrewsbury for ideas of questions to ask agencies. Tel: 01743 366162 OP D PD SI

Search for care

Beaumaris Home Care provide high quality care services in your area that enable people to live independently within their home. We help support adults and children in their home environment. We assist in supporting them to access the www.carechoices.co.uk wider community. Our approach is very much person-centred and we ensure all our clients needs are met, by keeping them involved at all stages of developing their support plan. With so many • Find care providers quickly and easily The areas we cover are: We can provide you with: providers to choose • Search by location and Newport and One to one support from, where do you care need surrounding areas Personal Care start? • Information on care quality Telford and Wrekin Companionship • Links to inspection reports Shropshire Meal preparation and much more • Additional information, photos and web links 01952 814707 • Brochure requests [email protected] beaumarishomecare.co.uk

For additional local information and support, visit www.shropshirechoices.co.uk 39 to find support in your area Postal address: The Lantern, Meadow Farm Farm The Lantern, Meadow address: Postal more SY1 4NG. For Shrewsbury Drive, 250529 or email call 01743 information, [email protected] For information about supported living, visit information For www.shropshire.gov.uk/shropshire-choices/ staying-independent/housing/high-level- supported-living care about specialist information more For and support, visit www.shropshire.gov.uk/ shropshire-choices/i-need-help/care-and- support-for-different-conditions Shropshire about the information more For Autism Hub, visit www.shropshireautismhub.moonfruit.com The Sensory Impairment Service can offer can offer The Sensory Impairment Service maintain your an assessment to help you you home. own independence in your can get advice you where days It also has drop-in about hearing equipment and try equipment out committing to buy (visual equipment is before at a drop-in). not available MondayThe Sensory Impairment Service operates 8.45am to 5.00pm; and on Fridays, to Thursday, 8.45am to 4.00pm. Please note, the office is not to be required may and so you staffed always message or send an email. a voicemail leave Shropshire Council aims to ensure people with people Council aims to ensure Shropshire access to the same community disabilities have closely working else by as everyone facilities to strengthen with other organisations community links. hard of hearing, deaf with speech, deaf without speech; or sight impaired/ sight impaired/blind, severely hospital eye your partially sighted following consultant completing a certificate of visual impairment. hard of hearing; deaf with speech; deaf without speech; sight impaired/blind; severely sighted; or sight impaired/partially a dual sensory impairment. deaf blind or have Search for care at www.carechoices.co.uk • • • • • • • • as: the right to choose to be registered have You Sensory Impairment Service in Shropshire The Sensory Impairment Service with people who are: works If you require services, they are always designed always are services, they require If you needs and the needs your to reflect you around upon. rely may who you or carer, family of your disability and a learning or physical have If you eligible support needs, supported living or experience, as work opportunities,day as well opportunities can and employment training and living in your Independence be arranged. the by and encouraged home is promoted own variety of community-based a Council through support services. When carrying out an assessment of your needs, an assessment of your When carrying out to guide or adviser will be there a social worker information more For the process. through you about assessments, go to page 26. To enable the Council to get a better picture picture a better to get Council enable the To support and needs, everyone care of your of regardless the same process, goes through or learning a physical autism, have you whether condition or or mental health sensory disability, include advice and This may an older person. are needs, of your or a full assessment information First Point contact if you which can be arranged . of Contact on 0345 678 9044 Learning and physical disabilities and autism disabilities and physical Learning

Specialist care and support 40 Vision Technology and Training Shropshire (VTTS) range of different items in a relaxed environment. VTTS offers advice, support and Demonstrations and training on specialist assessments to help visually impaired equipment can be arranged to enable visually people regain their independence impaired people the chance to use computers. through the use of the right technology to suit their individual needs. Clients are invited To find out more, call 01743 257746 or email to attend the well-equipped IT suite to try out a [email protected]

Alcohol/drug misuse The Drugs and Alcohol Strategic provides a one-stop treatment service which Commissioner is responsible for includes both clinical and psychosocial interventions commissioning and co-ordinating along with detox and mutual aid support. The a highly effective substance misuse system across service is run across Shropshire, working from Shropshire with the aim of reducing the harm Oswestry, Whitchurch, Ludlow, Bridgnorth and caused by substance misuse to individuals, their Shrewsbury. families and communities. For more information or to make a referral, call 01743 294700, email [email protected] The Shropshire Recovery Partnership is the or visit www.addaction.org.uk/services/ commissioned drug and alcohol service for shropshire-recovery-partnership Shropshire. Delivered by Addaction, the partnership

Mental health If you are having mental health issues, you are not Pathway Teams, established in line with the nationally alone. One in four of us will have concerns about our developed Mental Health Care Clusters, replace mental health at some point in our lives. Community Mental Health Teams (CMHTs) by operating a ‘hub and spoke’ model of service delivery. When you are living with a mental health This model will ensure both equity of provision and condition, or supporting someone who is, having maintain a local focus across the geographic region. access to the right information and understanding the condition, practical issues and treatment If you believe you have care and support needs options is vital. and wish to have a social care assessment, this will be carried out by a member of staff working in the Services for people with mental health conditions Mental Health Social Work Team. This should be are available via the Access Team – Midlands similar to the assessment process described on page Partnership NHS Foundation Trust (previously known 26. If this is needed, the Council will help you to as SSSFT) – or a referral can be made by your local develop a support plan, as described on page 26. GP. There is a single point of contact for Shropshire, Telford and Wrekin, as detailed on page 42. SSupportingupporting p peopleeople wwithith c complexomplex n needseeds An Access Team will provide a single point of referral 2Over0 yea r25s e years’xperie experiencence of provi dofin providingg specialis t care for all adult mental health services, including people tospecialist adults w icareth: to adults with: with dementia. The team will provide advice and • • Learning Learning & & Physical Physical Disabilities Disabilities • •Acquired Acquired Brain Brain Injuries Injuries • • Visual Visual & & Sensory Sensory Impairment Impairment • •Challenging Challenging Behaviour Behaviour guidance to individuals, carers and partners, and • Complex Health Needs We can provide a variety of care packages tailored to meet your individual needs. the ability to book straight into one of the improved PWeleas cane co providentact M ae lvariety Towns eofn dcare on packages01584 87 7tailored166 to todis meetcuss hyourow windividuale can hel pneeds. you. Pathway Teams to minimize duplication and ensure VisionVision Homes Home sAssociation Association – Wendy Morse individuals are supported by the right person, at the HolcombeTrigate, 2 House,10-222 Gravel Hagle Hill,y Ro Ludlow,ad, We sShropshiret, Oldbury SY8 B68 1QU 0NP Tel:Te l01584 : 0121 877166434 464 4 • •www.visionhomes.org.uk www.visionhomes.org.uk right time and in the right place.

For additional local information and support, visit www.shropshirechoices.co.uk 41 Access Team – Midlands Partnership NHS Email: Foundation Trust [email protected] (Previously known as SSSFT). Shropshire, Telford Monday to Thursday, 8.45am to 5.00pm; and and Wrekin. Friday, 8.45am to 4.00pm Tel: 0300 124 0365

Mental health services You can find out more about mental health in Shropshire by visiting ww w.shropshire.gov.uk/ Mental Health Social Work Team shropshire-choices/i-need-help/care-and- Encompassing all of Shropshire (excluding Telford). support-for-different-conditions/ Tel: 01743 255895 mental-health-and-wellbeing

Dementia care

If you are worried about your memory, carer need urgent support or assistance. If this you should, in the first instance, happens, contact the Shropshire Memory Service arrange an appointment to see your or the First Point of Contact team on GP. Should your GP feel concerned 0345 678 9044. about your memory function, you may be referred to the Shropshire Memory Service for an assessment Other memory services and further advice. Opening times: Monday to Friday, 9.00am to 5.00pm If, following the assessment, you are diagnosed with a form of dementia, the Shropshire Memory Dementia and Memory Service East Shropshire Service will provide you and your family or carer Fuller House, Hall Court, with advice and information which is appropriate Hall Park Way, Telford TF3 4NF to your individual needs and at a level you can Tel: 0300 303 1601 understand. Dementia and Memory Service West Shropshire In some circumstances, medication may help with Severn Fields Health Village, managing the condition, but in others, introducing Sundorne Road, lifestyle changes could help to delay the progression Shrewsbury SY1 4RQ of symptoms to enable you to live independently for Tel: 0300 303 3426 as long as possible within your own home. Dementia support in the community The goal of services in Shropshire is to promote There is a range of services available within independence for as long as possible. This is known communities across Shropshire to promote as ‘living well’. This could involve engaging with community engagement for those living with social activities, including peer support groups, dementia. recreational activities and opportunities to share your experiences with other people. Shropshire, Telford and Wrekin Alzheimer’s Society provides information and support, As the condition progresses, you are likely to improves care, funds research and aims require more support. During this time, additional to create lasting change for people affected by support may be put in place, possibly including the dementia. introduction of Assistive Technology, which may help prolong your ability to live safely in your own It provides one-to-one support for people with home (see page 20). dementia, carers and family members and will provide information and practical support to help There may come a time when you, your family or you understand more about dementia.

42 Search for care at www.carechoices.co.uk to find support in your area It also organises: Singing for the Brain activity Dementia Friend by attending an information groups in Shrewsbury, Telford, Market Drayton session or accessing the material online. For more and Bridgnorth; art therapy and dementia cafés information, visit www.dementiafriends.org.uk in Ludlow and Oswestry; and activity groups in Newport and Wellington. Shropshire, Telford and Wrekin Dementia Action Alliance has been formed to improve the lives of For more information, contact Alzheimer’s people affected by dementia through social action Society on 01952 250392. and promoting Dementia Friendly Communities.

Age UK Shropshire Telford and Wrekin runs Diamond Businesses wishing to become members of this Drop-In Centres across Shropshire to support local social movement can find more information at people living with dementia. The Drop-In Centres www.dementiaaction.org.uk provide a welcoming and friendly environment offering emotional support, information and a For more information about dementia, visit chance to take part in activities. They also provide www.shropshire.gov.uk/shropshire-choices/i- benefit advice, advocacy, help at home and need-help/care-and-support-for-different- befriending services. conditions/dementia

For further information, contact Age UK To find out what is available in your community, Shropshire Telford and Wrekin on 01743 233123. visit www.shropshire.gov.uk/shropshirechoices/shropshire-choices-directory The National Dementia Friends Initiative, led by Alzheimer’s Society, aims to increase people’s If you are a provider wanting to add your understanding of dementia and help people learn information to the Shropshire Choices Directory, ways to create a Dementia Friendly Community contact [email protected] through social action. Anyone can become a

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Search for care in your area

Home 1 Fees per week Quality rating*

Home 2 £ £ Home 3 £

We suggest that you take paper with you when visiting care homes so that you can make notes. Please use this checklist in conjunction with the care homes checklist on page 61. You can download and print this checklist at www.carechoices.co.uk/checklists

Design Health Are there clear signs throughout Can residents get help with eating the home? and drinking? Has the home been designed or How often does the home review adapted for people with dementia? residents’ medication? Are the home and grounds secure? Does the home offer help if a resident needs assistance taking Are there prompts outside the medication? residents’ rooms to help people identify their own? Do GPs visit the home regularly? Is the décor familiar to your loved one? Staff Choices Are staff trained to identify when a resident might be unwell? Do residents get choice in terms of what they wear each day? Are staff trained to spot when someone needs to go to the toilet? Are residents encouraged to be independent? Do the staff have any dementia specific training/experience? Can residents decide what to do each day? Will your loved one have a member of staff specifically responsible for Can residents have a say in the décor their care? of their room?

Approach to care Activities Does the home follow a specific Are residents able to join in with approach to dementia therapy, for household tasks like folding washing? example, validation therapy? Are there activities on each day? Will the home keep you informed Can residents walk around outside on about changes to your loved one’s care? their own? Does the home have a specific Are residents sitting in front of the TV approach to end of life care? or are they active and engaged? Does the home keep up to date with Are there rummage boxes around? best practice in dementia care?

*See page 52.

44 Search for care at www.carechoices.co.uk to find support in your area I care for someone 45 Find care providers quickly and easily easily quickly and providers Find care need care and by location Search care quality Information on inspection reportsLinks to web linksand Additional information, photos requests Brochure

• • • • • •

support 4all Please contact the Carers Trust (select option one, line on 0333 323 1990 . 341995 then six) or 01743 For more information, visit information, more For www.shropshire.gov.uk/ shropshire-choices/caring-for-someone-else newsletter and social activities. The supportnewsletter and social activities. The 9.00am to to Friday, Monday line is available an opportunity to the carer 5.00pm, providing an experienced immediate support from receive adviser. carer A carers’ assessment is an opportunity for the opportunity is an assessment for A carers’ their caring to someone about to speak carer is It their life. impact it has on and the role caring, but are they well to see how not a test see what support to be may a conversation wellbeing. own carer’s to maintain the given to and well fit to remain carers It is important for various are There caring role. continue in their can support which people to organisations they have should also ensure this. Carers achieve and fit and active stay health check-ups, regular independent. remain about information more For what local support is or to request available, assessment, a carers’ contact the First Point on of Contact Team 0345 678 9044. www.carechoices.co.uk where do you start?where With so many providers to choose from, from, choose to many providers so With Search for care in your area in your for care Search emotional support and talking; – listening cleaning, cooking, – household chores or shopping; washing, ironing medication support up medication, – picking helping someone with or physically reminding their medication; toilet, – eating, getting to the personal care and washing and dressing; the – mobility support around care physical home. www.shropshirechoices.co.uk For additional local information and support, visit www.shropshirechoices.co.uk For additional local information and support, visit www.shropshirechoices.co.uk The service offers telephone support, home The service offers visits, assistance with planning ahead, peer a carers’ workshops, training support groups, Carers SupportCarers Service a Support Service provides The Carers support and emotional combination of practical caring members and friends who are to family disability, someone who has a physical for a mental health condition or learning disability, those who misuse substances. • • • • • information to receive be entitled may Carers and advice to support them in their caring role assessment to help a carers’ and to request eligible needs any identify whether they have be met. may those needs and how Supporting someone can mean different things, things, Supportingmean different someone can with: including helping A carer is someone who is giving regular, regular, is giving who someone is A carer member or family assistance to a friend ongoing a mental health to illness, disability, who, due is unable to manage or an addiction, condition and support. this care without I care for someone for I care Carers Emergency Response Service (CERS) The Carers Emergency Response Service provides membership card, a booklet to complete with peace of mind. In the event of an unexpected information about the person being cared for and an emergency, such as if the carer is admitted to emergency telephone number. hospital or has an accident, the service can take over their caring role free of charge for up to 72 hours. To register for the service, contact During this time, plans will be made to organise Carers Trust 4all on 0333 323 1990 (select option one, then six), 01743 341995 ongoing care should this be required. or email [email protected] Upon registration, the carer will receive a unique

Young carers Shropshire Young Carers service is part of Carers parents and young carers themselves who live in the Trust 4all, which works with children and young Shropshire area, and must come with parental or people who have a caring responsibility for a family guardian consent. member.

For more information or to make a referral, please The service is set up to provide support for all young call the Young Carers Team on 0333 323 1990 carers in Shropshire through a network of peer (select option one, then six), email support groups and by working in partnership with [email protected] or view the schools. Facebook page by searching ‘Shropshire young carers’ on Facebook. Referrals can be taken from all agencies, as well as

NHS Carers Direct A national, one-stop information and advice health and wellbeing. service for carers. The service includes benefits For further information, visit support and advice, help with employment, www.nhs.uk/carersdirect or call the helpline education and training and advice to help carers on 0300 123 1053. maintain or improve their physical and mental

Resource for those supporting disabled children My Family, Our Needs is an online resource well as guidance, policy and signposting, there providing impartial information for parents, is a lifestyle section for parents covering topics carers and practitioners supporting children such as health and wellbeing, work, family and from birth to 25 years with additional needs. As relationships. Visit www.myfamilyourneeds.co.uk

[email protected] @WeAreMFON Subscribe today

46 Search for care at www.carechoices.co.uk to find support in your area Money matters 47 A person claiming it would normally A person claiming it would to attend a face-to-face have assessment conducted on behalf whether it is needed at night or day. whether it is needed at night or day. of the Department for Work and Work of the Department for of care or supervision needed, notof care Pensions. two rates of pay are based on the level based on the level are of pay rates two This is similar to Attendance Allowance, but its Allowance, This is similar to Attendance For more information about paying for care, care, for about paying information more For visit www.shropshire.gov.uk/shropshire- Shropshire choices/money-matters or view at factsheets Council Adult Social Care’s www.shropshire.gov.uk/shropshire-choices/ factsheets of change during the lifetime may These figures this Support Finder. Personal Independence Payments Personal eligible for support with funding your care, you you care, support your with funding for eligible to arrange prefer would whether you can decide Payment a Direct using yourself the services Council the support from 48), or have (see page the arrangements. to manage eligibility criteria, the do not meet the If you on other help and advise you Council can still page 25. needs. Please see to meet your ways contribute part of your income, and a sliding income, and a sliding contribute part of your contribute £1 you for whereby scale operates above in capital and savings each £250 have you figure. the lower than amount to more capital and savings If your the full cost of to pay £23,250, will have you as being a ‘self- This is known yourself. care your still entitled are you funder’. a self-funder, As the Council needs by to an assessment of your to get some support be able may with and you see page 49. care, funding your www.shropshirechoices.co.uk For additional local information and support, visit www.shropshirechoices.co.uk For additional local information and support, visit www.shropshirechoices.co.uk Additional income you may be entitled to may Additional income you Allowance Attendance This is a non-means-tested, non-taxable the Department for benefit from Individuals and Pensions. Work be entitled may aged 65 or over to this. It is paid at a standard by those needing care for rate or night, and at a higherday both those needing care for rate and night.during the day If you have capital and savings between £14,250 £14,250 between capital and savings have If you to contribute to have and £23,250, likely are you need to may You care. the cost of your towards If your capital and savings combined are less combined are capital and savings If your to contribute be asked will you than £14,250, and the local authority may income part of your meet the shortfall. To work out whether or not you will need to out whether or not you work To support, the cost of your contribute towards an eligibility assessment, the Council following This will look will conduct a financial assessment. and income. Most people capital, savings at your to contribute something to have likely are moving are If you the cost of their care. towards home the value of your care, into residential in capital except as part of your is considered It is not included if you limited circumstances. home. If you own in your care receiving are a financial assessment, you choose not to have the full cost of paying for will be responsible and support. care your Financial assessments By contacting the First Point of Contact Team, of Contact Team, the First Point By contacting have may needs you care can discuss any you need to or not you and establish whether an do have If you assessment. a formal have and are needs eligible care assessment, have If, following an assessment of your needs, you you needs, of your an assessment following If, to to decide how will need support, you require such services. for pay Money matters Money NHS Funded Nursing Care tested NHS Funded Nursing Care Contribution Whether you are a temporary or permanent towards the cost of your nursing care. Funding resident, if you live in a care home that provides is paid directly to the care home. For more nursing care, you may be entitled to a non-means- information, see page 28.

Managing your Personal Budget If you are eligible for social care support following assessed needs are met, and ensure they are met an assessment of your needs and finances and in a way which works for you and your approved you require funded support services, you may be support plan. provided with a Personal Budget. There are several ways you can receive and manage A Personal Budget allows you to influence how your your Personal Budget.

Personal Budgets

There are three ways you can receive your Personal Budget:

Direct Payment Individual Service Fund Council Managed Fund

Direct Payments expect you to provide evidence of how you have If you are eligible for the Council’s support with used the money, by regularly supplying bank funding your care, you may be able to have a statements and/or invoices. You cannot use Direct Payment. A Direct Payment is money from Direct Payments to pay for permanent residential Shropshire Council’s Adult Social Care department, accommodation. However, you may be able to pay which must be used to meet your specific assessed for short periods of respite care, if agreed in your care needs, as detailed in your support plan. support plan.

If you are applying for care and support from the Individual Service Funds Council for the first time, Direct Payments may An Individual Service Fund is money paid on your be discussed with you when you are having your behalf by Shropshire Council to a suitable support assessment. If you are eligible for a Direct Payment, provider or care agency of your choice. If you are you will be given an agreed amount of money to put assessed as being able to contribute towards the towards meeting your social care needs. A Direct cost of your care, the Council will send you an Payment can also help, for example, with the cost invoice for your contribution every four weeks. of employing a Personal Assistant (see page 29) or a home care provider. As part of your support plan, you will decide and agree on how the support provider or care agency Direct Payments are paid directly into an account will deliver your care and support. Although the solely for this purpose and there is the option agency is paid a fixed amount to meet your support of a Just Credit Union Account, which can make needs, you are in control of how your support is accounting easier. If you are assessed as being able provided. Nothing is set in stone and you can always to contribute towards your care, you will be required change your mind later on. to pay your contribution into this account. Council Managed Funds If you receive a Direct Payment, the Council will The Council Managed Fund is similar to the Individual

48 Search for care at www.carechoices.co.uk to find support in your area Service Fund but is not as flexible. Once your support For more information on organising your support plan has been agreed, the Council will work with you in this way, visit www.shropshire.gov.uk/ to choose the most suitable care package for your shropshire-choices/money-matters/what-is-a- needs and will manage your care budget to ensure personal-budget/council-managed-fund you receive the level of support you require.

Paying for your own care If you have capital or savings of more than £23,250, • you have been in a care home for less than 12 you will have to pay for any care services you weeks; and require. In these circumstances, Shropshire Council • your income is not enough to meet your care refers to you as a ‘self-funder’. You are still entitled home fees. to an assessment of your care needs and you can receive information and advice on available services Deferred Payment Agreements through First Point of Contact or by visiting After the twelve-week property disregard period, www.shropshire.gov.uk/shropshire-choices/ the value of any property you own will be treated money-matters/paying-for-your-own-care as capital. Adult Social Care may be able to help you while your property is being sold. It will charge any You may also be entitled to some of the following financial help it may give against the value of your financial assistance and support, subject to your home and will take back the amount that has been needs and financial assessment. paid once your property has been sold. However, the Council may limit how much it will pay, depending on Twelve-week property disregard the value of the property. You will also be charged If you own your home and are assessed as needing administrative costs as set by Shropshire Council, a care home or care home with nursing on a and interest rates as set by the Government. permanent basis, the Council will help with the cost during the first 12 weeks of permanent care If you receive any means-tested benefits, such as in a home. The 12 weeks starts from the date you Pension Credit or income-based Employment and have agreed to move into the home. You will be Support Allowance, these may be affected if your assessed for your financial contribution during this property is not seen to be on the market. 12-week period. Please note that if you have been in a care home for more than 12 weeks, the period has expired.

This is called the ‘property disregard’ period. This applies if: • your former home is included in your financial assessment; • your other capital is less than £23,250;

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For additional local information and support, visit www.shropshirechoices.co.uk 49 Top-ups If, following an assessment, the Council has agreed circumstances; it will need to be a family member, to contribute towards your care home costs, but the friend or a charity. Alternatively, you will have to find care home charges more than the Council can pay, a different care home with lower fees. you must find someone to help pay the difference, to enable you to remain in the same care home. This Depending on the results of your financial is referred to as a ‘third party payment’ or a ‘top-up’. assessment, you will still be expected to pay your assessed contribution alongside any top-up that You cannot pay this top-up yourself except in limited may be required.

Running out of money If your capital is likely to reduce to £23,250, you the First Point of Contact Team on 0345 678 9044. must let the Council know well in advance to reassess your care needs. The Council recommends Please note that if you have already been in a that if your capital has reduced to below £35,000 nursing or residential care home for more than 12 and you are living in a care home, or £27,000 if you weeks, the property disregard period explained on receive care at home, you should get in touch with page 49 will have expired.

Seeking financial advice It is important for Shropshire Council to encourage gov.uk/shropshire-choices/money-matters/ individuals to be independent for as long as advice-agencies and in ‘Your Financial Affairs’ in the possible and to engage with communities to build resource directory. relationships. This means more local people can get the support they need to lead successful lives in The Society of Later Life Advisers (SOLLA) their own homes. is a national organisation offering advice and information on financial matters in later life. To Understanding your rights before moving into care get in touch, call 0333 202 0454, email is essential. There are several financial products [email protected] or and specialist companies that may be able to help. visit www.societyoflaterlifeadvisers.co.uk It is important to seek advice before committing yourself.

You can find local and national organisations which offer financial information, advice and support. These organisations can be found on the Shropshire Choices website at www.shropshire.

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50 Search for care at www.carechoices.co.uk to find support in your area Having your say 51 Katie-Rose Stone Katie-Rose the through journey ‘Because my trysystem wasn’t right, I wanted to others...’ it for and improve Jon Hancock a tremendous gives ‘Making it Real has a who anybody opportunity for contribute, to get to genuine desire Make sure that the voice of the people of that the voice sure Make the heart is placed at of shaping Shropshire in the county. Social Care of Adult the future 257705 or email makingitreal@ Call 01743 shropshire.gov.uk information can find more You such about Making it Real values, targets as its meeting dates, core and agendas at www.shropshire.gov.uk/ shropshire-choices/making-it-real-mir commissioners based on the information it has commissioners based on the information patients and the The aim is to ensure received. at the heart of listened to and are public are improvement decisions about service delivery, and negative, positive and change. Feedback, using the contact anonymously can be given details overleaf. & View’ of ‘Enter It also runs a programme visits, a service, visit volunteers specially trained where advisory groups, it can make recommendations recommendations make it can groups, advisory improve. and to develop about areas and change get involved to like would If you using the get in touch better, the things for contact details below. can’t If you ways. contribute in many can You then email your it to the meetings make mobile phone to send use your thoughts, call or a video. the better’ and change things for involved Making it Real believes believes Making it Real that all Adult Social Care services should be devised and enhanced with the participation of the people who use them, giving opportunities to shared Shropshire’s Making it Real it Real Making Shropshire’s together brings Partnership who use local people advocacy carers, services, Healthwatch Shropshire Healthwatch Shropshire is the independent health www.shropshirechoices.co.uk For additional local information and support, visit www.shropshirechoices.co.uk For additional local information and support, visit www.shropshirechoices.co.uk Healthwatch Shropshire Making it Real Real it Making Making it Real raises awareness and offers and offers awareness raises Making it Real discussion in local and, through oversight, It aims to make social care services responsive services responsive social care It aims to make of experiences and feedback to the everyday It also services and their carers. people who use so service design and delivery looks to influence choice more use services have that people who what they access, enabling over and control to the full. life them to live you? What does this mean for series of local advisory holds a Making it Real They the county. meetings around group and individuals that open to all carers are social care as staff from use services, as well the chance These meetings give organisations. back feed experiences and directly to share developments. future comments to inform and community groups, social work staff, senior staff, social work groups, and community Council. Shropshire from officers and councillors services. and design problems solve It gathers the views and experiences from It gathers the views and experiences from and about health the people of Shropshire reports services. It then makes social care and to providers and recommendations and social care champion for the people of champion for and social care gets the everyone sure It helps make Shropshire. services. their health and social care best from often unannounced, make observations, collect their care and treatment, things can sometimes go people’s opinions and produce a report. Reports on wrong. Healthwatch Shropshire can provide support findings from care homes and NHS services can be and advice for those people wishing to make a found on the website. formal complaint.

Healthwatch Shropshire provides an independent Tel: 01743 237884 Email: [email protected] NHS Complaints Advocacy Service. Although most Web: www.healthwatchshropshire.co.uk people using the health service are happy with

Inspecting and regulating care services Health and social care services easily see where a service is performing well, and must be registered to show that where it needs to improve. they meet a set of standards. It’s always a good idea to check inspection reports The Care Quality Commission (CQC) is the and ratings when choosing a care service. You can independent regulator of health and social care in find reports and ratings on the CQC’s website England. It registers care providers and inspects and (www.cqc.org.uk ). Care providers must also display rates services. When things go wrong, the CQC can their latest rating at their premises and on their also take action to protect people who use services. website.

After an inspection of a care home or home care You can also tell the CQC about your experiences agency, the CQC publishes a report of what it found. of care – good or bad. It can use your information The report looks at how well the service meets to see where it should inspect next, and what to the CQC’s five key questions: Is the service safe? look out for when it does. If you want to share your Effective? Caring? Responsive to people’s needs? experience of care, visit www.cqc.org.uk/share Well-led? Tel: 03000 616161 Email: [email protected] Each care home and home care agency will get Web: www.cqc.org.uk an overall rating of outstanding, good, requires Write to: The Care Quality Commission, Citygate, improvement or inadequate. It will also get ratings Gallowgate, Newcastle upon Tyne NE1 4PA for each key question. The ratings mean you can

Customer compliments, comments and complaints Complaints provider to investigate the issues you have raised. If you have raised informal concerns with a care provider and they cannot be resolved, you may wish Tel: 0345 678 9000 to make a formal complaint. You can complain in line Email: [email protected] with the care provider’s complaints procedure. The Web: www.shropshire.gov.uk/feedback/adult- regulator – the Care Quality Commission (CQC) – social-care-complaints requires all registered providers to have an effective complaints process. If the care is privately arranged and Shropshire Council has not played a role in arranging your care, If the Council has arranged, funded or contributed you should complain directly to the care provider to the funding of your care, you can complain as a first course of action. If this does not solve your directly to Shropshire Council. Shropshire Council problem, you can seek independent support from will provide you with the information you need to the Local Government and Social Care Ombudsman progress your complaint and will work with the care (LGSCO). The LGSCO will determine whether or

52 Search for care at www.carechoices.co.uk to find support in your area not they are able to take your case to investigation have informal feedback in the form of compliments, stage. comments or concerns to share with care providers. Please remember that compliments and positive Tel: 0300 061 0614 feedback can be just as helpful as negative Web: www.lgo.org.uk feedback. Post: PO Box 4771, Coventry CV4 0EH Depending on the type of feedback you have, you Concerns, comments and compliments may want to speak to a member of staff or to the Your feedback is very important: it helps service care provider manager in the first instance. If you providers know how well they are doing and raise informal concerns, they may be able to take whether their services meet your needs. You may early action to help.

How solicitors can help A solicitor can give you impartial advice about particularly on any future liability for care costs or wills, making gifts, estate planning and powers tax liability. of attorney. Some can also offer guidance on immediate and long-term care plans, ensuring Long-term care: whether you remain in your own (if applicable) the NHS has made the correct home or move into sheltered or residential care, contribution to your fees. you may qualify for financial assistance in the form of social care and NHS-funded care and welfare Lasting Powers of Attorney (LPA) allow you to benefits. appoint someone you trust to make decisions about your personal welfare, including healthcare and If you don’t have your own solicitor, ask family or consent to medical treatment, and/or your property friends for their recommendations. Contact several and financial affairs. An LPA is only valid once firms, explain your situation and ask for an estimate registered with the Office of the Public Guardian. It of cost and an idea of timescales involved. Many allows for a person of your choice to make decisions firms will make home visits if necessary and will on your behalf at a time when you may be unable to. adapt their communications to meet your needs. It’s important to find a solicitor who specialises in this The Court of Protection can issue Orders directing area of the law. the management of a person’s property and financial affairs if they are incapable of managing Citizens Advice offers an advice service and will be their own affairs should they not have an LPA. The able to recommend solicitors in your area. See page Court procedure is presently very slow and the fees 55 for contact details. are quite expensive so preparing an LPA is always advisable, providing you have somebody sufficiently trustworthy to appoint as your attorney.

An ‘advance directive’ allows you to communicate your wishes in respect of future medical treatment but it is not legally binding. You may instead wish to make a living will, properly known as an ‘advance decision’ setting out treatment that you do not want to receive in specified circumstances, which would legally have to be followed, even if you die as a result.

Any proposed Gift out of your estate needs careful consideration of the benefits, risks and implications,

For additional local information and support, visit www.shropshirechoices.co.uk 53 to find support in your area If you have support and/or care needs, care for for needs, care care support and/or have If you planning else or are someone has Choices ahead, Shropshire Visit you. for of information a wide range www.shropshirechoices.org.uk you are looking for and the results can be sent to can be sent results and the looking for are you and emailed email. They can also be saved by you to others. for includes detailed information The website phone including the address, provider, each care latest CQC inspection number and the service’s (see page 52). rating of care and quality report of this version can also view an electronic You to it read Support on the site and have Finder Me’ function. Visit using the ‘Recite by you www.carechoices.co.uk and Wrekin Age UK Shropshire Telford about this service is on information More page 11. Advocacy 357748 01743 Tel: Email: [email protected] Benefits advice 233123 01743 Tel: Email: [email protected] General enquiries 233123 01743 Tel: Email: [email protected] Help at Home 233788 01743 Tel: Email: [email protected] social care and health needs. health and care social Shropshire Choices Choices Shropshire information offers about and advice Search for care at www.carechoices.co.uk Adult Social Care, housing and health. The and health. The housing Care, Adult Social carers individuals, is designed to give content local information access to quality and families their over and control choice more and provide Taking Part Taking information, Independent advocacy, with learning to people guidance and training disabilities. 363399 01743 Tel: Email: [email protected] www.takingpart.co.uk Web: Shropshire Peer Counselling and Advocacy Counselling and Advocacy Shropshire Peer Services disability or impairment who adults with any For them or help to speak up for need someone’s support them. 658008 01691 Tel: Email: [email protected] www.shropshirepcas.co.uk Web: More information on advocacy can be found on can be found on advocacy information More page 19. Advocacy services Advocacy Local contacts Your search can be refined by the type of care care the type of by can be refined search Your You can search by postcode, county or region for for postcode, county or region by can search You with nursing and home homes homes, care care the needs across that meet your providers care country. Looking for care in your area? Want to know the the to know Want area? in your care Looking for considering? you’re of providers quality rating of this Support Choices, publisher Finder, Care comprehensive providing has a website as essential as well providers details of care information. Finding care in your area in your Finding care Shropshire Choices Choices Shropshire

Useful contacts 54 Home from Hospital Tel: 01743 357777 (Shrewsbury) Tel: 01630 650850 (North-East Shropshire) or Tel: 01952 278000 (Telford) 01584 878046 (South Shropshire) Web: www.axiscounselling.org.uk Email: [email protected] Carers Trust 4all Ludlow office Monday to Thursday, 9.00am to 2.00pm A network partner of Carers Trust, Carers Trust 4all (by appointment only). provides emotional and practical support for carers Room 50 Helena Lane House, and people with care needs. For more information, 20 Hamlet Road SY8 2NP go to page 45. Tel: 01584 878046 Unit 12, Tilstock Crescent, Sutton Farm, Email: [email protected] Shrewsbury SY2 6HW Tel: 0333 323 1990 (option one, then six) Shrewsbury office Email: [email protected] Monday to Friday, 9.00am to 4.00pm. Web: www.carerstrust4all.org.uk 3 Mardol Gardens, Shrewsbury SY1 1PR Tel: 01743 233123 Citizens Advice Shropshire (CAS) Email: [email protected] Free, confidential and independent advice. Telford office Shropshire advice line: 0344 499 1100 Monday to Friday, 9.30am to 12.30pm. (Monday to Friday, 10.00am to 4.00pm). Meeting Point House, Southwater Square, Text relay: 0344 411 1445 Telford Town Centre TF3 4HS Web: www.cabshropshire.org.uk Tel: 01952 201803 Information line: 01952 216018 Bishop’s Castle Outreach Email: [email protected] Enterprise House, Station Street, Bishop’s Castle SY9 5AQ Volunteer Recruitment Office Tel: 01588 630097 Monday to Thursday, 9.00am to 5.00pm. Every first and third Monday of the month, 10.00am Unit 4-6 Riverside Mall, Pride Hill Centre, to 12.00pm. Shrewsbury SY1 1PJ Tel: 01743 588570 Broseley Outreach Email: [email protected] Broseley Medical Centre, Bridgnorth Road, Alzheimer’s Society Broseley TF12 5EL Tel: 01952 882854 Regionally-based dementia advisers can provide Tuesdays, 9.30am to 11.00am. information, advice and guidance to people with dementia and their carers. Home visits available by Church Stretton Outreach appointment. More information is on page 42. Mayfair Community Centre, Easthope Road, The Glebe Centre, Glebe Street, Wellington TF1 1JP Church Stretton SY6 6BL Tel: 01952 250392 Tel: 01694 722077 Email: [email protected] Thursdays, 9.30am to 12.00pm.

Axis Counselling Craven Arms Outreach The Gateway, The Auction Yard, A charity to help people in Shropshire, Telford and Craven Arms SY7 9BW Wrekin deal with the trauma of childhood sexual Tel: 0345 678 9044 abuse. Every first Monday of the month, 9.30am to Fletcher House, 15 College Hill, Shrewsbury SY1 1LY 11.30am.

For additional local information and support, visit www.shropshirechoices.co.uk 55 Market Drayton Outreach something happen to you. The document is to help Market Drayton Primary Care Centre, you set your records to prevent relatives needing to Maer Lane, Market Drayton TF9 3AL do administration duties at a time of grief and stress. This service is only available to patients registered at Open Monday to Friday, 8.00am to 8.00pm. and referred by Market Drayton Primary Care Centre. Tel: 07877 425894 To make an appointment, call 07940 966542. Email: [email protected] Web: www.familyfavour.co.uk Oswestry Citizens Advice 34 Arthur Street, Oswestry SY11 1JN Headway Shropshire Tuesday, Wednesday and Friday, 10.00am to 12.30pm. Information, support, advice and services to people Shrewsbury Citizens Advice with an acquired brain injury, their families and carers. Fletcher House, 15 College Hill, Shrewsbury SY1 1LY Tel: 01743 365565 Monday, Tuesday, Thursday and Friday, 10.00am to Email: [email protected] 12.30pm. Web: www.headwayshropshire.org.uk

South Shropshire Citizens Advice Healthy Friendships – Forget Me Not Ludlow Youth Centre, Lower Galdeford, Ludlow SY8 1RT A supportive and informal environment for both Monday, Wednesday and Thursday, 10.00am to carers and those living with dementia. Share and 12.30pm. exchange information, socialise and experience a choice of various activities. Telford and Wrekin Citizens Advice Tel: 07549 318477 40 Tan Bank, Wellington, Telford TF1 1HW Web: www.shropshire.gov.uk/helena-lane/whats- Tel: 0300 330 1165 on/healthy-friendships-forget-me-not Web: www.telfordcab.co.uk Monday, Wednesday and Friday, 9.00am to 5.00pm; Housing Tuesday, 9.00am to 7.30pm; and Thursday, 9.00am to 12.30pm. Severnside Housing Tel: 0300 300 0059 Whitchurch Outreach Email: [email protected] Whitchurch Civic Centre, High Street, Whitchurch SY13 1AX South Shropshire Housing Association Tel: 01948 665761 Tel: 0300 303 1190 Wednesday, 10.00am to 1.00pm. Email: [email protected]

Enable – Supported Employment Services STAR housing Tel: 0333 321 2200 A specialist organisation supporting people with Email: [email protected] disabilities into employment. Its main focus is to assist individuals with disabilities and mental health For more information about housing, go to needs to find a job suitable for them. www.shropshire.gov.uk/shropshire-choices/ Tel: 01743 276900 staying-independent/housing Email: [email protected] Web: www.enableservices.co.uk My Family, Our Needs

Family Favour The lifestyle site for families, carers and practitioners supporting children and young adults with additional Helps you to create a document which will make needs. things easier for your relatives and friends should Web: www.myfamilyourneeds.co.uk

56 Search for care at www.carechoices.co.uk to find support in your area Remap Wayfarers – Market Drayton Tel: 01743 250231 Helping disabled people achieve independence by designing and tailor-making equipment for their Shropshire Deaf and Hard of Hearing Forum individual needs. This helps them carry out essential daily tasks without having to ask for assistance or Represents the hearing-impaired community on take part in leisure occupations or sports that would several committees related to disability issues. otherwise be impossible for them. Tel: 0845 833 9585 Tel: 01732 760209 Email: Web: www.remap.org.uk [email protected] Web: Rethink www.shropshiredeafandhardofhearing.org.uk

Provides advice and information to everyone Shropshire Disability Network affected by mental health issues, from treatment, care and benefits to employment rights. Gives a collective voice to disabled people in Tel: 0300 500 0927 (Monday to Friday, 9.30am to Shropshire. 1.00pm) Email: [email protected] Web: www.rethink.org Web: www.shropshire-disability.net

Shrewsbury Homes for All Shropshire Fuel Buying Scheme

A local registered charity working to ensure people Helping local people save thousands of pounds. in the Shrewsbury area are adequately housed. Tel: 01743 342167 Free, confidential housing advice and information. Email: [email protected] Monday to Friday, 9.30am to 2.30pm. Tel: 01743 231415 Shropshire MIND Email: [email protected] Web: www.shfa.org.uk Provides a range of quality services across the county for people and their families affected by Shropshire Council Learning Disabilities Day mental or emotional distress. Supports people in Opportunities many areas of their lives for short or long periods. Tel: 01743 368647 Abbots Wood – Shrewsbury Email: [email protected] Tel: 01743 250900 Web: www.shropshiremind.org

Albert Road – Shrewsbury Shropshire Partners in Care (SPiC) Tel: 01743 246208 Representing and supporting the majority of care Aquamira – Shrewsbury providers in Shropshire, Telford and Wrekin in Tel: 01743 355984 developing and promoting high quality social care, SPiC works in partnership with local authorities, Avalon – Oswestry health and the voluntary sector to support Tel: 01691 658306 continuous improvement and development of Adult Social Care, focusing on local need. Greenacres Farm – Baschurch Tel: 01743 860011 • Web: www.spic.co.uk Tel: 01939 291109 Shropshire Recovery Partnership Helena Lane – Ludlow Tel: 01743 257750 A free, confidential service for Shropshire residents

For additional local information and support, visit www.shropshirechoices.co.uk 57 Find care providers quickly and easily easilyand quickly providers care Find and care need by location Search Information on care quality inspection reportsLinks to and Additional information, photos web links requests Brochure

to find support in your areato find support in your area • • • • • • www.shropshire.gov.uk/shropshire-choices/ i-need-help/what-is-a-personal-assistant- pa/could-you-be-a-personal-assistant-pa practical support aids. hearing of NHS all users to practical 342168 01743 Tel: [email protected] Email: Shropshire Sight Loss the services to improve of a range Provides all people of visually impaired for quality of life and Wrekin. Telford in Shropshire, ages who live 250808 01743 Tel: Email: [email protected] www.sightlossshropshire.org.uk Web:

www.carechoices.co.uk Search for care in your area for care in your Search With so many providers to choose from, from, choose to so many providers With where do you start?where Search for care at www.carechoices.co.uk Search for care at www.carechoices.co.uk For more information about becoming a about becoming information more For and getting Assistant, registering Personal go to Assistant profile, Personal help with your Calling providers! all Shropshire the to information your add to wanting a provider are If you @shropshire.gov.uk shropshirechoices at contact us please Directory, Choices See page 7 for more information on how on how information more See page 7 for Choices could benefit on Shropshire registering you. Would you like a job as a Personal Assistant (PA) Assistant (PA) a job as a Personal like you Would but looking for employed, already you or are Choices Shropshire with hours? Register more of charge. free availability, your and promote Want to work as a Personal Assistant in Adult Social Care? Assistant in Adult Social Care? as a Personal work to Want Volunteers provide information, advice and information, provide Volunteers Sight and Hearing Loss SupportSight and Hearing affected by their own, or someone else’s issues issues else’s or someone own, their by affected more for 41 See page or drugs. alcohol with information. Floor), House (First Crown SY1 1DS Shrewsbury Street, St Marys 294700 01743 Tel: 9.00am to 4.00pm) Friday, to (Monday www.shropshirerecovery.com Web:

Care homes and care homes with nursing 58 Tell us what you think

What have you found useful?

What could we do better?

Share your feedback Take our five minute survey www.carechoices.co.uk/reader-survey Celebrating Life

Our homes are more than care homes. They’re family homes. Friendly homes. Homes that provide tailored care, beautiful environments and choice in every meal or activity. Places that celebrate the little things that mean everything – morning, noon and night. Visit us anytime for friendly advice and to look around. You can also find helpful information at www.barchester.com

Field House Hagley Place Mount House & Severn View Ottley House Wheatlands Field House Drive, Foldgate Lane, 41-43 The Mount, Corporation Lane, Southfield Road, Church Stretton, Ludlow, Shrewsbury, Coton Hill, Much Wenlock, SY6 7AA SY8 1LS SY3 8PP SY1 2PA TF13 6AT 01694 628 810 01584 519 832 01743 404 430 01743 404 431 01952 701 337

Residential care • Nursing care • Dementia care • Respite care & short breaks En-suite rooms • Delicious meals • Daily activities • Landscaped gardens • Wi-fi Care homes checklist © 2019 Care Choices Ltd

Home 1 Fees per week Quality rating*

Home 2 £ £ Home 3 £

We suggest that you take paper with you when visiting care homes so that you can make notes. You can download and print this checklist at www.carechoices.co.uk/checklists

Staff Personal preferences What is the minimum number of Is the home too hot/cold? Can you staff that are available at any time? control the heating in your room? Are staff respectful, friendly and polite? Is the décor to your tastes? Do staff have formal training? Are there restricted visiting hours? Are the staff engaging with residents? Is there somewhere you can go to be alone? Activities Does the home feel welcoming? Can you get involved in activities you enjoy? Catering Is there an activities co-ordinator? Can the home cater for any dietary requirements you may have? Does the home organise any outings? Does the menu change regularly? Are residents escorted to appointments? Can you eat when you like, even Do the residents seem entertained? at night? Celebrating Life Does the home have a varied Can you have food in your room? activities schedule? Is there a choice of food at mealtimes? Our homes are more than care homes. They’re family homes. Is alcohol available/allowed if you Life in the home Friendly homes. Homes that provide tailored care, beautiful want it? Is the home adapted to suit your needs? environments and choice in every meal or activity. Can visitors join you for meals? Places that celebrate the little things that Can you bring your own furniture? mean everything – morning, noon and night. Are there enough plug sockets in Fees the rooms? Visit us anytime for friendly advice and to look around. Do your fees cover all of the services You can also find helpful information at www.barchester.com Are there restrictions on going out? and activities? Is there public transport nearby? Are fees likely to change regularly? Field House Hagley Place Mount House & Severn View Ottley House Wheatlands Does the home provide any transport? Is the notice period for cancellation of Field House Drive, Foldgate Lane, 41-43 The Mount, Corporation Lane, Southfield Road, Can you make/receive calls privately? the contract reasonable? Church Stretton, Ludlow, Shrewsbury, Coton Hill, Much Wenlock, SY6 7AA SY8 1LS SY3 8PP SY1 2PA TF13 6AT Can you decide when to get up and Could you have a trial period? 01694 628 810 01584 519 832 01743 404 430 01743 404 431 01952 701 337 go to bed? Can you keep your room if you go Does the home allow pets? into hospital? Residential care • Nursing care • Dementia care • Respite care & short breaks Does the home use Digital Care Can you handle your own money? En-suite rooms • Delicious meals • Daily activities • Landscaped gardens • Wi-fi Planning accessible to families? *See page 52.

For additional local information and support, visit www.shropshirechoices.co.uk 61 C HES WARDIN E H ALL R E S I D E N T I A L ,, N U R S I N G & R E SPI T E C A R E

FAMILY OWNED & RUN • CELEBRATING 30 YEARS AWARD WINNING KITCHENS

T E L : 0 1630 6 61316 W E B : www.ch e s w a r d i n e h a ll.co . u k S E E T H E N E W V I D E O O N OUR W EBS I T E

Tell us what What have you found useful? you think What could we do better?

Share your feedback – take our five minute survey www.carechoices.co.uk/reader-survey

LANDONA HOUSE CARE HOME It’s our aim to be the best care home in Shropshire Love Lane, Wem, Shrewsbury SY4 5QP

Our care is second to none because we genuinely care about everyone within the Landona House family whilst still treating each person as an individual. Combining common sense, years of experience in the care sector and the latest modern professional techniques, not only do we provide a comprehensive care service, but we are able to create an atmosphere of total comfort, safety, care and support which enables and encourages our residents to live as full, varied, interesting and independent a lifestyle as possible.

We are proud to offer Long term, Intermediate, Respite and Day Care services, as well as specialist Dementia Care

01939 232620 • [email protected] • www.landonahousecarehome.co.uk

62 Search for care at www.carechoices.co.uk to find support in your area North Shropshire care homes

Beulah House High Lea House 5 Cemetery Road, Market Drayton TF9 3BD Lanforda Rise, Oswestry SY11 1SY Tel: 01908 230100 SPiC LDA Tel: 01691 654090 SPiC OP Bowens Field Highbury House 24 Bowens Field, Wem, Shrewsbury SY4 5AP 36 Aston Road, Wem, Shrewsbury SY4 5BA Tel: 01939 236517 LDA YA Tel: 01939 233304 SPiC PD LDA YA Bradbury Court Hinstock Manor Residential Home Ltd 1 Bradbury Close, Market Drayton TF9 3FR Chester Road, Hinstock, Market Drayton TF9 2TE Tel: 01952 550242 SPiC Tel: 01630 412490 PD LDA MH SI YA OP D PD LDA MH SI YA Bradbury Lodge Kynaston Farm Claypit Street, Whitchurch SY13 1NT School Road, Ruyton Xi Towns, Shrewsbury SY4 1JT Tel: 01939 231070 SPiC Tel: 01948 666916 SPiC LDA SI PD LDA SI YA Landona House Briery Lodge Love Lane, Wem, Shrewsbury SY4 5QP Church Road, Baschurch, Shrewsbury SY4 2EF Tel: 01939 232620 SPiC Advert page 62 OP D Tel: 01939 260150 SPiC PD LDA YA Maer Lane Brook House Residential Home 4 Maer Lane, Market Drayton TF9 3AL Woodhill, Morda, Oswestry SY10 9AS Tel: 01630 698092 SPiC PD LDA Tel: 01691 654167 SPiC OP D PD SI Mayfield House Cheswardine Hall Nursing & Holyhead Road, Bicton, Shrewsbury SY3 8EQ Residential Home Tel: 01743 455075 SPiC LDA Chipnall, Market Drayton TF9 2RJ New Barn, The Tel: 01630 661316 SPiC Advert page 62 OP PD Goldstone, Cheswardyne, Market Drayton TF9 2NA Coach House, The Tel: 01630 661583 OP D PD LDA MH SI YA Church Road, Baschurch, Shrewsbury SY4 2EF Old Vicarage, The Tel: 01939 260150 SPiC PD LDA YA Church Road, Baschurch, Shrewsbury SY4 2EF Ellesmere House Tel: 01939 260150 SPiC PD LDA YA Church Hill, Ellesmere SY12 0HB Roseville House Tel: 01691 623657 OP D PD MH YA New Street, Wem, Shrewsbury SY4 5AB Hartlands Rest Home Tel: 01939 235163 SPiC LDA YA 57 Salop Road, Oswestry SY11 2RJ Tunstall Hall Care Centre Tel: 01691 658088 SPiC OP D Newcastle Road, Market Drayton TF9 4AA Heatherdene Residential Care Home Tel: 01630 652774 SPiC OP D 3 Upper Brook Street, Heatherdene, Walford Lodge Oswestry SY11 2TB 7 Mill Street, Wem, Shrewsbury SY4 5ED Tel: 01691 670268 SPiC OP Tel: 01743 872250 OP PD LDA SI YA Hengoed Park Weston House Residential Home Hengoed, Oswestry SY10 7EE Green End, Whitchurch SY13 1AJ Tel: 01691 650454 SPiC OP D PD MH YA AD Tel: 01948 663052 SPiC OP D YA

For additional local information and support, visit www.shropshirechoices.co.uk 63 North Shropshire care homes continued See page 65 for the Service User Bands key

Wheatlands, The Woodcroft 77 The Wheatlands, Baschurch, Shrewsbury SY4 2DW Croft Way, Market Drayton TF9 3UB Tel: 01743 872250 SPiC PD LDA SI YA Tel: 01630 657486 SPiC Advert page 5 OP D SI YA Windsor Road Woodland Residential Care Home Ltd 47 Windsor Road, Oswestry SY11 2UB Trefonen Road, Morda, Oswestry SY10 9NX Tel: 01691 671353 SPiC PD LDA Tel: 01691 656963 SPiC OP D LDA SI

North Shropshire care homes with nursing Advertisers are highlighted

Beech House Nursing Home Llysfield Nursing Home Ltd Wollerton, Market Drayton TF9 3NB Middleton Road, Tel: 01630 685813 SPiC OP D Oswestry SY11 2LJ Tel: 01691 657511 SPiC OP Cheswardine Hall Nursing & Residential Home Chipnall, Market Drayton TF9 2RJ Meadowbrook Care Home Tel: 01630 661316 SPiC Advert page 62 OP PD Twmpath Lane, Gobowen, Oswestry SY10 7HD Cloverfields Tel: 01691 653000 SPiC OP D PD MH YA Chester Road, Whitchurch SY13 4QG Tel: 01948 667889 SPiC OP D PD SI YA New Fairholme Shrewsbury Road, Court, The Oswestry SY11 2RT Advert page 5 West Felton, Oswestry SY11 4LE Tel: 01691 684970 SPiC OP D PD SI YA Tel: 01691 610626 SPiC OP D PD SI Old Vicarage Nursing Home Edgeley House care home Station Road, Gobowen, Edgeley Road, Whitchurch SY13 4NH Oswestry SY11 3JS Tel: 01948 662832 SPiC OP D MH YA Tel: 01691 655254 SPiC OP D YA Elmhurst Nursing Home River Meadows Nursing Home Armoury Lane, Prees, Edgebolton, Shawbury, Whitchurch SY13 2EN Shrewsbury SY4 4EL Tel: 01948 841140 SPiC OP D PD Tel: 01939 250700 SPiC OP PD Greenfields Care Home Liverpool Road, Whitchurch SY13 1SG See page 47 for more information on paying for care homes in Shropshire. Tel: 01948 661040 SPiC Advert page 5 OP D

English Care is a family based company dedicated to providing professional care in friendly and relaxed homes based in Shrewsbury and Much Wenlock.

• Nursing, residential, dementia care, respite and day care 01743 247 071 • Retirement apartments offering more independent living 01952 727 203 • Comfortable accommodation in period homes • Friendly and highly skilled staff • Comprehensive activity schedule providing a wide variety of activities & events to suit many interests www.englishcare.co.uk • Pleasant gardens • Home cooked food offer ing plenty of choice [email protected]

64 Search for care at www.carechoices.co.uk to find support in your area Central Shropshire care homes

Barleyfields House Hall Bank Mews 110 Crowmere Road, Monkmoor, Shrewsbury SY2 5JJ 1-3 Hall Bank Mews, Hall Bank, Pontesbury, Tel: 01743 355746 SPiC Advert page 5 LDA Shrewsbury SY5 0RF Tel: 01743 790858 SPiC Blackhurst Care Home PD LDA SI YA Blackhurst House, The Lawley, Longnor, Harley Road Scheme Shrewsbury SY5 7QJ 25, 32 & 34 Harley Road, Condover, Tel: 01694 771318 SPiC OP LDA MH SI YA Shewsbury SY5 7AZ Tel: 01743 872250 SPiC Bowbrook House OP PD LDA SI YA Bowbrook, Shrewsbury SY3 5BS Hartlands Residential Home Tel: 01743 247071 SPiC Advert page 64 OP D Whitehall Street, Shrewsbury SY2 5AD Briarfields Tel: 01743 356100 SPiC D Raby Crescent, Belle Vue, Shrewsbury SY3 7JN High Ridges Tel: 01743 353374 SPiC Advert page 5 OP D SI YA High Ridge, Main Road, Dorrington, Church View Shrewsbury SY5 7JW Longnor, Shrewsbury SY5 7PP Tel: 01743 872250 SPiC PD LDA SI YA Tel: 01743 872250 OP PD LDA SI YA Holy Cross Care Homes Ltd Cliffdale Rest Home 150 Abbey Foregate, Shrewsbury SY2 6AP Shrewsbury Road, Pontesbury, Shrewsbury SY5 0QD Tel: 01743 343138 SPiC OP Tel: 01743 790261 SPiC OP D Ideal Home Consensus Support Services Ltd – Shrewsbury Knowsley Drive, Gains Park, 24 Main Road, Dorrington, Shrewsbury SY5 7JR Shrewsbury SY3 5DH Tel: 01743 719266 LDA YA Tel: 01743 366701 SPiC OP D PD MH YA Coton Hill House Jubilee Villa Care Home Berwick Road, Shrewsbury SY1 2PG Upper Astley, Shrewsbury SY4 4BU Tel: 01743 235788 SPiC Advert page 5 OP D SI YA Tel: 01939 210461 SPiC Advert below OP D MH YA Crescent, The Kempsfield Residential Home 1a-1b The Crescent, Bomere Heath, Primrose Drive, Shrewsbury SY3 7TP Shrewsbury SY4 3PQ Tel: 01743 246033 LDA Tel: 01939 291841 SPiC PD LDA SI YA Elms House Off Belvidere Avenue, Shrewsbury SY2 5PE Jubilee Villa Care Home Tel: 01743 244392 MH YA Detached residential home set in beautiful secure gardens. Ferns Residential Home, The 152 Longden Road, Shrewsbury SY3 9ED Offering person centred care and support with 17 beds for older people suffering from Tel: 01743 368039 SPiC OP Dementia and mental health illnesses, by fully trained staff. Greenfields Bings Heath, Astley, Shrewsbury SY4 4BY Upper Astley u nr shrewsbury u Sy4 4bu 01939 210461 Tel: 01743 872250 OP PD LDA SI YA

For additional local information and support, visit www.shropshirechoices.co.uk 65 Central Shropshire care homes continued

Livability York House Shrewsbury Sabrina House Glebe Road, Bayston Hill, Shrewsbury, 49 Longden Road, Shrewsbury SY3 7HW Shropshire SY3 0PZ Tel: 01743 358929 SPiC D YA Tel: 01743 874885 LDA YA Swan Hill House Residential Home Lymehurst 6 Swan Hill, Shrewsbury SY1 1NQ 112 Ellesmere Road, Shrewsbury SY1 2QT Tel: 01743 360803 OP Tel: 01743 351615 SPiC OP D Torrin Drive, 38 Merrington Grange Shrewsbury SY3 6AW Bomere Heath, Shrewsbury SY4 3QJ Tel: 01743 455252 SPiC PD LDA SI Tel: 01939 291319 SPiC PD LDA SI YA Welwyn Normanton Retirement Home 72 Sundorne Road, Shrewsbury SY1 4RT 168 Ellesmere Road, Shrewsbury SY1 2RJ Tel: 01743 872250 SPiC PD LDA SI Tel: 01743 271414 SPiC OP D MH Yockleton Grange Residential Home Oakdene Care Providers Yockleton, Shrewsbury SY5 9PQ 6 Berwick Road, Coton Hill, Shrewsbury SY1 2LN Tel: 01743 792899 SPiC OP LDA Tel: 01743 270214 MH YA Orchard, The See the checklist on page 61 for useful suggestions Aston Road, Wem, Shrewsbury SY4 5JD of questions to ask when looking at care homes. Tel: 01939 231040 OP PD LDA SI YA

Central Shropshire care homes with nursing

Hillcrest Manor Nursing Home Ottley House Reabrook, Minsterley, Shrewsbury SY5 0DL Corporation Lane, Coton Hill, Shrewsbury SY1 2PA Tel: 01743 792692 SPiC OP D YA Tel: 01743 404431 SPiC Advert page 60 OP D PD YA Isle Court Nursing Home Portland House Nursing Home 25 Belvidere Road, Shrewsbury SY2 5LS Isle Lane, Bicton, Shrewsbury SY3 8DY Tel: 01743 235215 SPiC OP PD LDA YA Tel: 01743 851600 SPiC OP D PD YA Radbrook Nursing Home Maesbrook Nursing Home Stanhill Road, Shrewsbury SY3 6AL Church Road, Meole Brace, Shrewsbury SY3 9HQ Tel: 01743 237800 SPiC OP D PD YA Tel: 01743 241474 SPiC OP D PD SI YA Uplands at Oxon, The Montgomery House Clayton Way, Bicton Heath, Sundorne Road, Shrewsbury SY1 4RQ Advert page 5 Shrewsbury SY3 8GA Advert inside front cover Tel: 01743 297970 SPiC OP D PD SI YA Tel: 01743 282040 SPiC OP D PD YA Mount House & Severn View, The Vicarage Nursing Home, The 41-43 The Mount, Shrewsbury SY3 8PP The Common, Bayston Hill, Shrewsbury SY3 0EA Tel: 01743 404430 SPiC Advert page 60 OP D PD Tel: 01743 874030 SPiC OP D YA

66 Search for care at www.carechoices.co.uk to find support in your area South Shropshire care homes

Alexandra House – Ludlow Kevindale Residential Care Home Poyner Road, Ludlow SY8 1QT Kevindale, Broome, Aston-on-Clun, Tel: 01584 872412 SPiC OP D PD SI Craven Arms SY7 0NT Arden Grange Nursing & Residential Care Home Tel: 01588 660323 OP D Derrington Road, Ditton Priors, Lady Forester Residential Bridgnorth WV16 6SQ & Day Care Centre Tel: 01746 712286 SPiC OP D PD LDA SI YA Church Street, Broseley TF12 5DB Bower Grange Residential Care Home Tel: 01952 884539 SPiC OP PD Fenn Green, Alveley, Bridgnorth WV15 6JA Netherwood Residential Care Home Tel: 01299 861120 SPiC OP D Haughton Road, Shifnal TF11 8DG Caradoc House Residential Care Home Tel: 01952 462192 OP Ludlow Road, Little Stretton, Church Stretton SY6 6RB Old Rectory Care Home, The Tel: 01694 723366 OP D Rectory Road, Albrighton, Wolverhampton WV7 3EP Darwin Place Tel: 01902 376910 SPiC OP D Southfield Road, Much Wenlock TF13 6AT Onny Cottage Rest Home Tel: 01952 727162 SPiC LDA MH YA Bromfield, Ludlow SY8 2JU Ditton Priors Care Centre Tel: 01584 856500 OP PD SI Ashfield Road, Ditton Priors, Bridgnorth WV16 6TW Pines Residential Home, The Tel: 01746 712656 OP D Colebatch, Bishops Castle SY9 5JY Field House Tel: 01588 638687 SPiC OP YA Field House Drive, Church Stretton SY6 7AA Tel: 01694 628810 SPiC Advert page 60 OP Stone House Union Street, Bishops Castle SY9 5AJ Glenview Tel: 01588 638487 SPiC Advert page 5 OP D SI YA 54 Gravel Hill, Ludlow SY8 1QS Tel: 01584 876262 SPiC LDA Sunnydale 32 Shrewsbury Road, Craven Arms SY7 9PY Hendra House Residential Home Tel: 01588 673443 SPiC Hendra House, 15 Sandpits Road, Ludlow, OP PD MH SI YA AD Shropshire SY8 1HH Vision Homes Association Tel: 01584 873041 SPiC OP – 1a Tollgate Road High Trees Residential Home Ludlow SY8 1TQ Advert page 41 Bull Lane, Bishops Castle SY9 5DA Tel: 01584 877737 SPiC PD LDA SI YA Tel: 01588 638580 SPiC OP YA Vision Homes Association Hilton Brook House – 1b Tollgate Road Hilton, Bridgnorth WV15 5PE Ludlow SY8 1TQ Advert page 41 Tel: 01746 716577 SPiC OP D Tel: 01584 877870 SPiC PD LDA SI YA Keegan’s Court Residential Care Home Vision Homes Association The Grange, Kerry Lane, Bishops Castle, – 1c Tollgate Road Shropshire SY9 5AU Ludlow SY8 1TQ Advert page 41 Tel: 01588 638933 OP Tel: 01584 877566 SPiC PD LDA SI YA

For additional local information and support, visit www.shropshirechoices.co.uk 67 South Shropshire care homes continued

Wheatlands Woofferton Residential Care Home Southfield Road, Much Wenlock TF13 6AT Woofferton, Ludlow SY8 4AL Tel: 01952 701337 SPiC Advert page 60 OP D Tel: 01584 711207 SPiC OP

South Shropshire care homes with nursing

Arden Grange Nursing & Residential Hagley Place Care Home Foldgate Lane, Ludlow SY8 1LS SPiC Derrington Road, Ditton Priors, Tel: 01584 519832 Advert page 60 OP D PD YA Bridgnorth WV16 6SQ Innage Grange Tel: 01746 712286 SPiC OP D PD LDA SI YA Innage Lane, Bridgnorth WV16 4HN Bradeney House Nursing & Care Home Tel: 01746 762112 SPiC Advert page 5 OP D PD SI YA Worfield, Bridgnorth WV15 5NT Lady Forester Community Nursing Home Tel: 01746 716686 SPiC OP D PD MH SI YA Farley Road, Much Wenlock TF13 6NB Cedars Nursing Home, The Tel: 01952 727203 SPiC Advert page 64 OP Kingswood Road, Albrighton, Oldbury Grange Nursing Home Wolverhampton WV7 3JH Oldbury, Bridgnorth WV16 5LW Tel: 01902 373162 SPiC OP YA Tel: 01746 768586 SPiC OP D PD YA Churchill House Nursing and Residential Home Park House Nursing Home Keepside Close, Bromfield Road, Kinlet, Bewdley DY12 3BB Ludlow SY8 1EL Tel: 01299 841265 SPiC OP D YA Tel: 01584 877500 SPiC OP D PD Sandford Nursing and Residential Home, The Danesford Grange Care Home Watling Street South, Church Stretton SY6 7BG Kidderminster Road, Bridgnorth WV15 6QD SPiC Tel: 01694 723290 SPiC OP Tel: 01746 763118 Advert below OP D PD MH SI Stretton Hall Nursing Home Four Rivers Nursing Home Shrewsbury Road, All Stretton, Bromfield Road, Ludlow SY8 1DW Church Stretton SY6 6HG Tel: 01584 813500 SPiC OP D Tel: 01694 725320 SPiC OP D PD YA

Danesford Grange Care Home Kidderminster Road, Bridgnorth, Shropshire, WV15 6QD

Danesford Grange is a 33 bedded home offering nursing, residential & Dementia care. Offering double and single rooms with en-suite, set in just over 2 acres of mature gardens. The home has therapy sessions, regular activities and entertainment as well as regular visits by the doctors, hairdresser, chiropodist, optician & local clergy. Special diets catered for and also a choice of menus. Tel 01746 763118 | Fax 01746 767551 | www.danesfordgrange.co.uk Please feel free to contact us for further information on [email protected]

68 Search for care at www.carechoices.co.uk to find support in your area Home care providers index Advertisers in bold A G O Abbey Care Direct Ltd 35 Gold Standard Care Ltd 37 Oswestry Care Ltd 38 Affinity Homecare Shrewsbury 35 Goodwood Homecare 37 Outcome Care and Support Ltd 38 Agape Homecare Ltd 35 Agincare UK 35 H P AJ Case Management Ltd 35 Hands on Care (Shropshire) Ltd 37 Phoenix Homecare and Support Ltd 38 Alexandra House Diamond Life Headway Shropshire 37 Healthcare Ltd 35 Prestige Nursing Ltd Health Care Support Services Ltd 37 Shrewsbury 38 Allcare Shropshire Ltd 35 Healthcare 1st Choice Ltd 37 Priority Care (Shropshire) Ltd 38 Allenby Douglas Ltd 35 Helping Hands Shrewsbury & Allied Health Telford 37 – Services Shrewsbury 35 Q Hengoed park 37 Quality Home Care Ltd – Suite 1 38 Alpha Support Ltd 35 Holcombe House 37 Anchorage Care Group 35 Home Instead Senior Care R Approved Care and Support Ltd Shrewsbury, Ludlow and (Oswestry) 35 Radfield Home Care Ltd Oswestry 37 – Shrewsbury 38 Avenues East 35 Radis Community Care I (Shrewsbury) 38 B Infil House 37 Rockpring Community Centre 38 Battlefield Healthcare Ltd 35 Invest in Care 37 Bethphage 3 35 S Bluebird Care Oswestry 35 J Salopian Care 38 Bluebird Care (Shropshire) Sapphire Community Care Ltd 38 Jane Lewis Health and Social Care 37 – Domiciliary 35 Short Notice Care Services 38 JK Caring For You 37 Bradeney House Nursing & Care Shropshire Community Short Home 35 Breaks 38 Bridgnorth Home Care L Silverbell Care 38 Co-Operative 35 La Petite Concierge Ltd 37 Sovereign Domiciliary Care Brown Clee Care 35 Lady Forester Centre 37 Services 38 Leabrook Lodge Ltd 37 Stanwardine Grange 38 Livability York House Shrewsbury 37 START 38 C SunCare 38 C.L.C.A Company Ltd 35 Longbow House 37 SureCare Shropshire Ltd 38 Care at Home (Shropshire) Ltd 35 Louise House 37 Care of Excellence Ltd 35 CareKind 35 T M Tender Hearts Care Agency 38 Cloverley Care Ltd 35 M & S Care Solutions Ltd CM Bespoke Care Ltd 35 – English Walls 37 MacIntyre Welsh Marches 37 V Crossroads Care Cheshire West Veraty Care Solutions Ltd 39 Wirral Shropshire 37 Maesbrook Nursing Home 38 Meadow Brook 38 Mrs. Susan Perry 38 W D West Midlands Office – Apollo Domiciliary Services Adelphi Home Healthcare Ltd 39 Care Services Ltd 37 N Willow Home Care Ltd 39 Drayton Home Care Services Ltd 37 New Dawn Care Agency Ltd 38 Newcross Healthcare Solutions Ltd Y F (Shrewsbury) 38 YourLife (Bridgnorth) 39 Forever Loving Care Head Office 37 North Shropshire Homecare Ltd 38 YourLife (Shrewsbury) 39

For additional local information and support, visit www.shropshirechoices.co.uk 69 Care homes/Care homes with nursing index Advertisers in bold A D I Alexandra House – Ludlow 67 Danesford Grange Care Home 68 Ideal Home 65 Arden Grange Nursing Darwin Place 67 Innage Grange 68 & Residential Care Home 68 Ditton Priors Care Centre 67 Isle Court Nursing Home 66 Arden Grange Nursing & Residential Care Home 67 E J Edgeley House care home 64 Jubilee Villa Care Home 65 B Ellesmere House 63 Barleyfields House 65 Elmhurst Nursing Home 64 K Beech House Nursing Home 64 Elms House 65 Keegan’s Court Residential Care Beulah House 63 Home 67 Kempsfield Residential Home 65 Blackhurst Care Home 65 F Kevindale Residential Care Bowbrook House 65 Ferns Residential Home, The 65 Home 67 Bowens Field 63 Field House 67 Kynaston Farm 63 Bower Grange Residential Care Four Rivers Nursing Home 68 Home 67 L Bradbury Court 63 G Lady Forester Community Bradbury Lodge 63 Glenview 67 Nursing Home 68 Bradeney House Nursing Greenfields 65 Lady Forester Residential & Care Home 68 & Day Care Centre 67 Greenfields Care Home 64 Briarfields 65 Landona House 63 Briery Lodge 63 Livability York House H Shrewsbury 66 Brook House Residential Home 63 Hagley Place 68 Llysfield Nursing Home Ltd 64 Hall Bank Mews 65 Lymehurst 66 C Harley Road Scheme 65 Caradoc House Residential Care Hartlands Residential Home 65 Home 67 M Hartlands Rest Home 63 Maer Lane 63 Cedars Nursing Home, The 68 Heatherdene Residential Care Maesbrook Nursing Home 66 Cheswardine Hall Nursing & Home 63 Mayfield House 63 Residential Home 63, 64 Hendra House Residential Meadowbrook Care Home 64 Church View 65 Home 67 Merrington Grange 66 Churchill House Nursing and Hengoed Park 63 Montgomery House 66 Residential Home 68 High Lea House 63 Mount House & Severn Cliffdale Rest Home 65 High Ridges 65 View, The 66 Cloverfields 64 High Trees Residential Home 67 Coach House, The 63 Highbury House 63 N Consensus Support Services Hillcrest Manor Nursing Home 66 Netherwood Residential Ltd – Shrewsbury 65 Hilton Brook House 67 Care Home 67 Coton Hill House 65 Hinstock Manor Residential New Barn, The 63 Court, The 64 Home Ltd 63 New Fairholme 64 Crescent, The 65 Holy Cross Care Homes Ltd 65 Normanton Retirement Home 66

70 Search for care at www.carechoices.co.uk to find support in your area Care homes/Care homes with nursing index continued Advertisers in bold Vision Homes Association O S – 1b Tollgate Road 67 Oakdene Care Providers 66 Sabrina House 66 Vision Homes Association Old Rectory Care Home, The 67 Sandford Nursing and – 1c Tollgate Road 67 Residential Home, The 68 Old Vicarage Nursing Home 64 Stone House 67 Old Vicarage, The 63 W Stretton Hall Nursing Home 68 Oldbury Grange Nursing Home 68 Walford Lodge 63 Sunnydale 67 Welwyn 66 Onny Cottage Rest Home 67 Swan Hill House Residential Orchard, The 66 Home 66 Weston House Residential Home 63 Ottley House 66 Wheatlands 68 T Wheatlands, The 64 P Torrin Drive, 38 66 Windsor Road 64 Park House Nursing Home 68 Tunstall Hall Care Centre 63 Woodcroft 64 Pines Residential Home, The 67 Woodland Residential Care Home Ltd 64 Portland House Nursing Home 66 U Uplands at Oxon, The 66 Woofferton Residential Care Home 68 R V Radbrook Nursing Home 66 Vicarage Nursing Home, The 66 Y River Meadows Nursing Home 64 Vision Homes Association Yockleton Grange Residential Roseville House 63 – 1a Tollgate Road 67 Home 66

Other advertisers index Agincare 34 Coverage Care 5 MGC Care Ltd 68 Approved Care and Support Derwen College 43 My Family, Our Needs 19, 31, 46 Outside back cover English Care Ltd 64 Shropshire Choices 7 Barchester 60 Foresters Court 64 Shropshire Partners in Care 12 Beaumaris Healthcare Ltd 39 Helping Hands 34 Vision Homes Association 41 Bluebird Care Church Stretton 33 Home Instead (North Shropshire) 34 Care Choices Ltd 6, 14, 25, 31, Home Instead (South Shropshire) 34 We (Always) Care Ltd 36 39, 43, 45, 49, 50, 58, 59, 62 Marches Care Inside front cover Wiltshire Farm Foods 8

Care Choices Limited has taken every care Publisher: Robert Chamberlain. to ensure that the information contained in Director of Sales: David Werthmann. this Support Finder is accurate at the time Editor: Angharad Burnham. of print. The company cannot accept responsibility for any errors or Content Editor: Emma Cooper. omissions in the publication, including if an organisation varies from the information included in an advertisement, the editorial or the listings. Junior Editor: Henry Thornton. Care Choices Limited does not endorse or support any particular Regional Team Manager: Russell Marsh. organisation included in the Support Finder. ©2019 Care Choices Sales Manager: Paul O’Callaghan. Limited. Care Choices Limited reserves all rights in the titles Care Regional Sales Supervisor: Vanessa Ryder. Choices and HOMES Directories and their design. Senior Sales Executives: Claire Cornish, Mustafa Kanuni. Care Choices™ is a trademark of Care Choices Limited. Online Sales Executive: Tony Boyce. Ref. No: 4001/Shropshire10/1119. Reproduction of any part of this Director of Creative Operations: Lisa Werthmann. publication in any form without the written permission of Care Choices Studio Manager: Jamie Harvey. Limited is prohibited. This publication is available free of charge from Shropshire Council. Assistant Studio Manager: Holly Cornell. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Creative Artworkers: Kieran Bitten, Ruth Clarry. Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Distribution: Gemma Seaber-Shinn.

For additional local information and support, visit www.shropshirechoices.co.uk 71 Approved Care and Support are an independent Health and Social Care provider, who specialise in PRIVATE personalised home care and community services in Oswestry and surrounding areas.

Private Care Social care is an important issue for everyone, regardless of age, health or personal circumstances, and Approved Care and Support is In Your Own Home committed to helping the most vulnerable people, their families and carers to give them support as How we work soon as they can. When you call Approved Care and Support we We aim to help people in Oswestry and will discuss what it is you need and want, book surrounding areas by supporting and promoting an appointment to come and visit you and your their independence so that they can live a family/friends. healthier, longer life and be safe from harm; and do this in a respectful way. We gather information from you to build your own personalised care plan. We agree a start date Our Customers’ needs and aspirations are at the and work with you, for you and more importantly centre of everything we do and this approach has understand you. helped us earn a quality assured reputation within the community. Our Services 3 Help with getting up and or going to bed 3 Personal Care 3 Meal Preparation We are located opposite the Library in Oswestry. Pop in and have a chat! 3 Assist with Medication 3 Laundry 13 Arthur Street, Oswestry 3 Shopping Shropshire, SY11 1JN 3 Sitting Service t: 01691 655999 3 Night Service e: [email protected] 3 Companionship www.approvedcareandsupport.co.uk 3 Appointments Office Opening Times: Monday to Friday - 9am to 5pm We can provide support from as little as 30 We operate an emergency on-call service minutes to 24 hour care. We have many years’ experience in the Care Sector and we want to outside of office hours. support our community.