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Study on Assessing and Promoting E-Accessibility

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Study on Assessing and Promoting E-Accessibility FR STUDY ON ASSESSING AND PROMOTING E-ACCESSIBILITY FINAL REPORT A study prepared for the European Commission DG Communications Networks, Content & Technology Digital Agenda for Europe This study was carried out for the European Commission by Authors of this report This report was compiled and edited by Lutz Kubitschke (empirica), Kevin Cullen (WRC), Ciaran Dolphin (WRC), Susanna Laurin (Funka Nu) and Andreas Cederbom (Funka Nu) with the support of the overall study team and a network of national correspondents. Overall study team Lutz Kubitschke, Wencke Höhner, Susanna Laurin, Andreas Cederbom, Sonja Müller, Ingo Meyer José Angel Martinez Usero, Jonas empirica Gesellschaft für Eriksson, Malin Forne, Torbjørn Kommunikations- und Helland, Solhaug, Jennifer Jordahl, Technologieforschung mbH Pernilla Lövenhamn Seger, Jeanette Nilsson, Stefan Pelc, Sarah Skinner Funka Nu Kevin Cullen, Ciaran Dolphin Amalia del Río Montero Work Research Centre Technosite Internal identification Contract number: 30-CE-0454397/00-83 SMART 2011/0070 DISCLAIMER By the European Commission, Directorate-General of Communications Networks, Content & Technology. The information and views set out in this publication are those of the author(s) and do not necessarily reflect the official opinion of the Commission. The Commission does not guarantee the accuracy of the data included in this study. Neither the Commission nor any person acting on the Commission’s behalf may be held responsible for the use which may be made of the information contained therein. ISBN 978-92-79-33183-1 DOI 10.2759/33027 © European Union, 2013. All rights reserved. Certain parts are licensed under conditions to the EU. Reproduction is authorised provided the source is acknowledged. National correspondents Country specific data reported in this document have been collated by the following national correspondents according to a common research template: Gunela Astbrink (Australia) Martina Lindhofer (Austria) Jean Joseph Engelen (Belgium) Todor Yalamov (Bulgaria) James Carter (Canada) Nikolaos Floratos (Cyprus, Greece) Jaroslav Havlíček, Robert Hlavatý (Czech Republic) Susanna Laurin (Denmark, Sweden, Norway) Jane Matt, Hille Hinsberg (Estonia) Erkki Kemppainen, Jouko Kokko (Finland) Dominique Burger (France) Wencke Höhner (Germany) György Lengyel (Hungary) Elisabeth Schmid, Mariano Peluso (Italy) Ciaran Dolphin (Ireland) Arnis Gulbis (Latvia) Austė Kiškienė (Lithuania) Jörg Artmann (Luxembourg) Brian Restall (Malta) Thea van der Geest, Eric Velleman (Netherlands) Katarzyna Świeżawska-Ambroziak (Poland) Carlos Rodrigues, Gonçalo Santinha (Portugal) Alina Beatrice Raileanu (Romania) Radoslav Delina, František Janke (Slovakia) Vasja Vehovar (Slovenia) Manon van Leeuwen, Enrique Varela (Spain) Irena Kolar (United Kingdom) Cathy Bodine, Maureen Melonis (USA) Contents 1 INTRODUCTION.............................................................................................................. 4 2 WEB ............................................................................................................................... 5 2.1 THE WEBSITES COVERED AND ASSESSMENT METHOD APPLIED ............................................................5 2.2 RESULTS OF THE WEBSITE ACCESSIBILITY ASSESSMENTS.....................................................................9 2.3 THE POLICY CONTEXT..............................................................................................................39 2.4 SYNTHESIS AND CONCLUSIONS..................................................................................................45 3 TELECOMS.................................................................................................................... 47 3.1 SOME INDICATORS OF EQUIVALENCE OF ACCESS............................................................................47 3.2 OTHER ASPECTS ....................................................................................................................88 3.3 EVOLUTION IN RECENT YEARS ...................................................................................................93 3.4 SYNTHESIS AND CONCLUSIONS..................................................................................................94 4 TELEVISION................................................................................................................... 96 4.1 ACCESSIBILITY OF BROADCAST TV PROGRAMME CONTENTS.............................................................96 4.2 OTHER ASPECTS .................................................................................................................. 110 4.3 EVOLUTION IN RECENT YEARS ................................................................................................. 114 4.4 SYNTHESIS AND CONCLUSIONS................................................................................................ 117 5 CONCLUSIONS .............................................................................................................119 Annexes Annex 1 ‐ Obligations in relation to public web site accessibility ........................................................................122 Annex 2 ‐ Scope of public sector obligations ......................................................................................................140 Annex 3 ‐ Timeframes for web accessibility.........................................................................................................145 Annex 4 ‐ Obligations in relation to accessibility of (outsourced/privatized) 'Basic services' websites .............149 Annex 5 ‐ Obligations in relation to private (commercial) website accessibility .................................................153 Annex 6 ‐ Web accessibility standards/guidelines applied ..................................................................................156 Annex 7 ‐ Monitoring of web accessibility ...........................................................................................................160 Annex 8 ‐ Evolution of web accessibility policy in recent years...........................................................................170 Annex 9 ‐ Policy situation in relation to choice for telecoms users with disabilities ...........................................179 Annex 10 ‐ Evolution of telecoms accessibility policy..........................................................................................186 Annex 11 ‐ Evolution of television accessibility policy.........................................................................................200 List of figures Figure 2-1 Test 1 overall results........................................................................................................... 10 Figure 2-2 Average scores for each country - Test 1............................................................................ 11 Figure 2-3 Average scores across all countries for each service type - Test 1 .................................... 11 Figure 2-4 Test 2 overall results........................................................................................................... 13 Figure 2-5 Scores for each country - Test 2......................................................................................... 13 Figure 2-6 Average scores across all countries for each service type - Test 2 ................................... 14 Figure 2-7 Test 3 overall results........................................................................................................... 15 Figure 2-8 Average scores for each country - Test 3........................................................................... 16 Figure 2-9 Average scores across all countries for each service type - Test 3 ................................... 16 Figure 2-10 Test 4 overall results......................................................................................................... 18 Figure 2-11 Average scores for each country - Test 4......................................................................... 18 Figure 2-12 Average scores across all countries for each service type - Test 4 ................................. 19 Figure 2-13 Test 5 overall results......................................................................................................... 20 Figure 2-14 Average scores for each country - Test 5......................................................................... 21 Figure 2-15 Average scores across all countries for each service type - Test 5 ................................. 21 Figure 2-16 Test 6 overall results......................................................................................................... 23 Figure 2-17 Average scores for each country - Test 6......................................................................... 24 Figure 2-18 Average scores across all countries for each service type - Test 6 ................................. 24 Figure 2-19 Test 7 overall results......................................................................................................... 26 Figure 2-20 Average scores for each country - Test 7......................................................................... 26 Figure 2-21 Average scores across all countries for each service type - Test 7 ................................. 27 Figure 2-22 Test 8 overall results......................................................................................................... 28 Figure 2-23 Average scores for each country - Test 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