II! Virginia Tech I North End Center, Suite 2100, Virginia Tech 300 Turner Street NW Blacksburg , Virginia 24061 540/231 -6221 Fax: 540/231 -9628

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Procurement Department (MC 0333) II! Virginia Tech I North End Center, Suite 2100, Virginia Tech 300 Turner Street NW Blacksburg , Virginia 24061 540/231 -6221 Fax: 540/231 -9628 www.procurement. vt. edu

March 3, 2015

Yankee Book Peddler, Inc. dba YBP Library Services Attn: Alice Perry 999 Maple Street Contoocook,~ 03229

Dear Ms. Perry:

Subject: Virginia Tech Contract# UCP-TS-003-10 Commodity/Service: Continuations Services

Thank you for responding to my letter of January 28 , 2015 and agreeing to renew the contract for an additional year. The contract will now expire June 30, 2016.

The attached form shows your company information as listed in the university's vendor database. If any of this information changes, please make corrections directly on the form, and return to me. It is essential that this information be accurate in order for payments to be processed in a timely manner.

We look forward to working with you for an additional year.

Sincerely,

Roger~ Gupta, VCO Senior Buyer/Contracts Officer Telephone: (540) 231 -4177

RG/jv

c: F.M . Pro Ladd Brown

c______Inven t the Future

VIRGINIA POLYTECHNIC INSTITUTE AND STATE UNIVERSIT Y An equal opportunity, affirmative action institution VENDOR INFORMATION FORM 3/5/2015

TS 003 10 ------for office use ------Roger Gupta

Yankee Book Peddler, Inc. FULL LEGAL NAME FEDERAL TAXPAYER NUMBER (Company Name as it appears with your Federal Taxpayer Number)

YBP Library Services

BUSINESS NAME/ DBA NAME/TA NAME FEDERAL TAXPAYER NUMBER (If different than ID# above) (If different than Full Legal Name)

YBP Library Services

BILLING NAME FEDERAL TAXPAYER NUMBER (Company name as it appears on your invoice) (if different than ID# above)

PURCHASE ORDER ADDRESS: PAYMENT ADDRESS:

P 0 Box 277991 P 0 BOX ADDRESS 1 PAYMENT P 0 BOX ADDRESS 1

999 Maple Street

STREET ADDRESS 2 PAYMENT STREET ADDRESS 2

Contoocook Atlanta CITY CITY

NH 03229 GA 30384-7991 STATE ZIP CODE STATE ZIP CODE

Alice Perry 603-746-31 02 X8960 CONTACT PERSON PHONE NUMBER

800-258-3774 [email protected] TOLL FREE NUMBER EMAIL

603-746-27 4 7 FAX NUMBER ..L. ~· Procurement Department (MC 0333) (llVirginiaTech I North End Center, Suite 2100, Virginia Tech 300 Turner Street NW Blacksburg, Virginia 24061 540/231-6221 Fax: 540/231-9628 www.procurement. vt.edu

January 28,2015 Yankee Book Peddler, Inc. dba YBP Library Services Attn: Ms Alice Perry 999 Maple Street Contoocook, NH 03229

Dear Ms. Perry :

Subject: Virginia Tech Contract# UCP-TS-003-10 Commodity/Service: Continuations Services

This is to inform you that the subject contract expires June 30,2015. Since the university would like to renew the contract for an additional year, please advise concerning your intention by signing in the appropriate space listed below. Please return one signed copy of this letter to me by February 17, 2015.

Please review the attached form, which shows your company information as listed in the university's vendor database. If any of this information has changed, make corrections directly on the form, and return with this letter. It is essential that this information be accurate in order for payments to be processed in a timely manner.

Thank you for your attention to this matter.

Sincerely, ~ / ~/" - Roger Gupta, VCO Senior Buyer/Contracts Officer Telephone: (540) 231-4177

Yankee Book Peddler, Inc. dba YBP Library Servic agrees to renew the contract for an additional year in accordance with the terms and conditions of the subject con

Authorized Signature: Date: __2. /___.1'-/-'-1/,_'""e=..LJ..ILL_ _ 4 I Name: Title: _5'~:4J.~;_,o_,_Y"--=r.J:_:_P__

Yankee Book Peddler, Inc. dba YBP Library Services does not agree to renew the contract for an additional year.

Authorized Signature: Date:------

Name: Title: ______(please print)

RG/jv c: FMP

Approved:

Date: r7 Invent the Future

VIRGINIA POLYTECHNIC INSTITUTE AND STATE UNIVERSITY An equal opportunity, affirmative action institution t VENDOR INFORMATION FORM 1/22/2015

--- for office use --

Yankee Book Peddler, Inc. FULL LEGAL NAME FEDERAL TAXPAYER NUMBER (Company Name as it appears with your Federal Taxpayer Number)

YBP Library Services

BUSINESS NAME/ DBA NAMEfTA NAME FEDERAL TAXPAYER NUMBER (If different than ID# above) (If different than Full Legal Name)

YBP Library Services

BILLING NAME FEDERALTAXPAYERNUMBER (Company name as it appears on your invoice) (if different than ID# above)

PURCHASE .ORDER ADDRESS: PAYMENT ADDRESS:

P 0 Box 277991 P 0 BOX ADDRESS 1 PAYMENT P 0 BOX ADDRESS 1

999 Maple Street

STREET ADDRESS 2 PAYMENT STREET ADDRESS 2

Contoocook Atlanta CITY CITY

NH 03229 GA 30384-7991 STATE ZIP CODE STATE ZIP CODE

Alice Perry 603-746-3102 X~ '816o CONTACT PERSON PHONE NUMBER

800-258-3774 [email protected] TOLL FREE NUMBER EMAIL 603-746-2747 FAX NUMBER Procurement Department (MC 0333) !IVirginiaTech i North End Center, Suite 2100, Virginia Tech 300 Turner Street NW Blacksburg, Virginia 24061 540/231-6221 Fax: 540/231-9628 www.procurement.vt.edu

May 2, 2014

Yankee Book Peddler, Inc. dba YEP Library Services Attn: Alice Perry 999 Maple Street Contoocook, NH 03229

Dear Ms. Perry:

Subject: Virginia Tech Contract# UCP-TS-003-10 Commodity/Service: Continuations Services

Thank you for responding to my letter of January 24, 2014 and agreeing to renew the contract for an additional year. The contract will now expire June 30, 2015.

The attached form shows your company information as listed in the university's vendor database. If any of thi s information changes, please make corrections directly on the form, and return to me. It is essential that this information be accurate in order for payments to be processed in a timely manner.

We look forward to working with you for an additional year.

Sincerely,

Roger Gupta, VCO Senior Buyer/Contracts Officer Telephone: (540) 231-41 77

RG/jv

c: F.M. Pro Ladd Brown

V IR G I NIA POLYTECHNIC INSTITUTE AND STAT E U NI VERSI T Y An equal opportunity, affirmative action institution .. VENDOR INFORMATION FORM 5/5/2014

TS 003 10 ------for office use ------Roger Gupta

Yankee Book Peddler, Inc. FULL LEGAL NAME FEDERAL TAXPAYER NUMBER (Company Name as it appears with your Federal Taxpayer Number)

YBP Library Services

BUSINESS NAME/ OBA NAME/TA NAME FEDERAL TAXPAYER NUMBER (If different than ID# above) (If different than Full Legal Name)

YBP Library Services

BILLING NAME FEDERAL TAXPAYER NUMBER (Company name as it appears on your invoice) (if different than ID# above)

PURCHASE ORDER ADDRESS: PAYMENT ADDRESS:

P 0 Box 277991 P 0 BOX ADDRESS 1 PAYMENT P 0 BOX ADDRESS 1

999 Maple Street STREET ADDRESS 2 PAYMENT STREET ADDRESS 2

Contoocook Atlanta CITY CITY

NH 03229 GA 30384-7991 STATE ZIP CODE STATE ZIP CODE

Alice Perry 603-746-3102 X3194 CONTACT PERSON PHONE NUMBER

800-258-377 4 [email protected] TOLL FREE NUMBER EMAIL

603-7 46-274 7 FAX NUMBER •, .

Procurement Department (MC 0333) llJVirginiaTech I North End Ceoter, Suite 2100, Viqjlnla Tech 300 Turner Street NW Blacksburg, Virginia 24061 6401231-6221 Fax: 540/231-9628 www.procurement.vt.edu

January 24. 2014 Yankee Book Peddler. Inc. dba YBP Library Services Attn: Ms Jean Longfellow 999 Maple Street Contoocook. NH 03229

Dear Ms. Longfellow:

Subject: Virginia Tech Contract# UCP-TS-003-10 Commodity/Service: Continuations Services

This is to inform you that the subject contract expires June 30. 2014. Since the university would like to renew lhc contract for an additional year, please advi~e concerning your int.enlion by signing in the appropriate space listed below. Please return one signed copy of this letter to me hy February 17, 2014.

Please review the attached fonn, which shows your company information as listed in the university's vendor database. If any of this information has changed. make corrections directly on the fonn, and return with this letter. Tt is essential that Ibis information be accurate in order for payments to be processed in a timely manner.

Thank you for your attention to this matter.

Sincorcly,

Yenkee Book Peddler. Inc. dba YBP Library Service& agr to renew the contra.ct for an additional year in accordance with the terms and conditions ~subj~tract Authorized Signature: v f' Date: __J ...... h_'l">_,_)_2_.;,_J-'-'J _ _

Name: ~Al. J(. F· 4Nt>,+lC.. Title: Jf!I~ 'l/;,c,. /r(J,'/J (please print)

Yankee Book Peddler, Inc. dba YBP Library Services does not agree to renew the contract for an additional year.

Authorized Signature:

Name: Title: ______

RG/jv c: FMP

Approved:

Date:

------Jnven.t the Future

VIRG I NIA POLYTEC H NIC I NSTITUTE AND ST A TE U NIVERSIT Y An equal opportunity, efflrmellve •ction lnatltutlon • 1/15/2014 . ~ VENDOR INFORMATION FORM

TS 003 10 --for office use --- Roger Gupta

Yankee Book Peddler, Inc. FULL LEGAL NAME FEDERAL TAXPAYER NUMBER (Company Name as it appears with your Federal Taxpayer Number)

YBP Library Services

BUSINESS NAME/ OBA NAME/TA NAME FEDERAL TAXPAYER NUMBER (If different than ID# above) (If different than Full Legal Name)

YBP Library Services

BILLING NAME FEDERAL TAXPAYER NUMBER (Company name as it appears on your invoice) (if different than ID# above)

PURCHASE ORDER ADDRESS: PAYMENT ADDRESS:

P 0 Box 277991 P 0 BOX ADDRESS 1 PAYMENT P 0 BOX ADDRESS 1

999 Maple Street STREET ADDRESS 2 PAYMENT STREET ADDRESS 2

Contoocook Atlanta CITY CITY

NH 03229 GA 30384-7991 STATE ZIP CODE STATE ZIP CODE

JeaR Lo11gfel10w 603-746-3102 x~ 31q i CONTACT PERSON PHONE NUMBER

800-258-3774 j1&Ftgra11ow@yb".eom a.. peu/€ Ybt .eo111 TOLL FREE NUMBER EMAIL

603-746-~ ~ 1 Y..7 FAX NUMBER CONTRACT MODIFICATION AGREEMENT

Date: March23,2010

Contract No.: TS-003-10

Modification No.: 1

Issued By: Virginia Polytechnic Institute and State University (Virginia Tech)

Contractor: Blackwell North America, Inc.

Commodity: 95600

This Supplemental Agreement is entered into pursuant to the provisions of the basic contract.

Description of Modification:

Change contractor name to: YBP Library Services 999 Maple Street Contoocook NH 03229 FIN: 02-0302143

Except as provided herein, all terms and conditions of Contract Number TS-003-10, as heretofore changed, remain unchanged and in full force and effect.

~~~tractor /u{ /) Virginia Tech Jj_ ;W( By: (Sighature) I !-'lark F. Kendall. Senior VP. Sales W. Thomas Kaloupek Name and Title Director of Purchasing COMMONWEALTH OF VIRGINIA

STANDARD CONTRACT

Contract Number: UCP-TS-003-10

Tiris contract entered into this 1st day of July 2009 by Blackwell North America, Inc. hereinafter called the "Contractor" and Commonwealth of Virginia, Virginia Polytechnic Institute and State University called "Virginia Tech."

WITNESSETH that the Contractor and Virginia Tech, in consideration of the mutual covenants, promises and agreements herein contained, agree as follows:

SCOPE OF CONTRACT: The Contractor shall provide Continuations Services to Virginia Tech as set forth in the Contract Documents.

PERIOD OF CONTRACT: From July 1, 2009 through June 30, 2014.

COMPENSATION AND METHOD OF PAYMENT: The Contractor shall be paid by Virginia Tech in accordance with the contract documents.

CONTRACT DOCUMENT: The contract documents shall consist of this signed contract, Request for Proposal (RFP) niunber 0007943 dated March 12, 2009, the proposal submitted by the Contractor dated April3, 2009 and Attachment 1, all of which contract documents are incorporated herein.

In WITNESS WHEREOF, the parties have caused this Contract to duly executed intending to be bound thereby.

Coyt~~~t /:7 -~ Vi~ginia Tech By\;_J g~ ~"..A

Request for Proposal #0007943

for

Continuations Services

March 12, 2009 (

RFP #0007943 GENERAL INFORMATION FORM

QUESTIONS: All inquiries for information regarding this solicitation should be directed to: Roger Gupta VCO, Phone: (540) 231-4177, e-mail: [email protected].

DUE DATE: Sealed Proposals will be received until April3, 2009 at3:00 PM. Failure to submit proposals to the correct location by the designated date and hour will result in disqualification.

ADDRESS: Proposals should be mailed or hand delivered to: Virginia Polytechnic Institute And State University (Virginia Tech), Purchasing Department, 270 Southgate Center (0333), Blacksburg, Virginia 24061. Reference the Opening Date and Hour, and RFP Number in the lower left corner of the return envelope or package.

In compliance with this Request For Proposal and to all the conditions imposed therein and hereby incorporated by reference, the undersigned offers and agrees to furnish the services in accordance with the attached signed proposal and as mutually agreed upon by subsequent negotiation.

TYPE OF BUSINESS: (Please check all applicable classifications). If your classification is certified by the Virginia Department of Minority Business Enterprise, provide your certification number: . For certification assistance, please visit: http:/www.dmbe.state.va.us/swamcerthtmL

Large

Small business- An independently owned and operated business which. together with affiliates, has 250 or fewer employees or average annual gross receipts of SI 0 million or less averaged over the previous three years. Department of Minority Business Enterprise (Dl\IIBE) certified women-owned and minority-owned business shall also be considered small business when they have received DMBE small business certification.

Women-owned business-A business concern that is at least 51% owned by one or more women who are U.S. citizens or legal resident aliens, or in the case of a corporation, partnership, or limited liability company or other entity, at least 51% of the equity ownership interest is owned by one or more women who are citizens of the United States or non-citizens who are in full compliance with the United States immigration law, and both the management and daily business operations are controlled by one or more women who are U.S. citizens or legal resident aliens.

Minority-owned business - A business concern that is at least S I% owned by one or more minority individuals (see Section 2.2-1401, Code of Virginia) or in the case of a corporation, partnership. or limited liability company or other entity, at least 51% of the equity ownership interest in the corporation, partnership, or limited liability company or other entity is owned by one or more minority individuals and both the management and daily business operations are contro!led by one or more minority individuals.

COMPANY INFORMATION/SIGNATURE: In compliance with this Request For Proposal and to all the conditions imposed therein and hereby incorporated by reference, the undersigned offers and agrees to furnish the services in accordance with the attached signed proposal and as mutually agreed upon by subsequent negotiation.

FULL LEGAL NAME (PRINn FEDERA~ TAXPAYER NUMBER (!D#) (Comp~ny name as it appears with your Federal Taxpayer !\'umber)

BUSINESS NAME/DBA NAMEITA NAME FEDERAL TAXPAYER NUMBER

(lf different than the Full Legal Name) {If d1fferent th~n ID# above)

BILLING NAME FEDERAL TAXPAYER NUMBER (Company name as it appears on your invoice) or different than JOlt above)

PURCHASE ORDER ADDRESS PAYMENT ADDRESS

CONTACT NAME/TITLE (PRINn SIGNATURE (IN" INK) DATE

E-MAIL ADDRESS TELEPHONE NUMBER TOLL FREE TELEPHONE NUMBER FAX NUMBER TO RECEIVE E-PROCUREMENT ORDERS

12/08

2 I. PURPOSE:

The purpose of this Request for Proposal (RFP) is to solicit sealed proposals to establish a contract or contracts through competitive negotiations for Continuations Services for Virginia Polytechnic Institute and State University (Virginia Tech), an agency of the Commonwealth of Virginia.

II. CONTRACT PERIOD:

The term of this contract is for five (5) years, or as negotiated. There will be an option for two (2) one year renewals, or as negotiated.

III. BACKGROUND:

The University Libraries at Virginia Tech serve a student body of more than 26,000 through multiple service locations on the local campus and other campuses throughout the Commonwealth of Virginia. The University Libraries consists of the Carol M. Newman Library and three branches: Art+Arcbitecture, Veterinary Medicine, and the Northern Virginia Graduate Center. The UL is a member of the Association of Research Libraries.

In the university's fiscal year 2007/2008, the University Libraries' continuations expeditures were approximately $5,423,000. Materials allocations are likely to change during the course of the intended contract. Virginia Tech reserves the right to increase or decrease the amount as actual need and funding require.

IV. EVA BUSINESS-TO-GOVERNMENT ELECTRONIC PROCUREMENT SYSTEM:

The eVA Internet electronic procurement solution streamlines and automates government purchasing activities within the Commonwealth of Virginia. Virginia Tech, and other state agencies and institutions, have been directed by the Governor to maximize the use of this system in the procurement of goods and services. We are, therefore, requesting that your firm register as a trading partner within the eVA system.

There are registration fees and transaction fees involved with the use of eVA. These fees must be considered in the provision of quotes, bids and price proposals offered to Virginia Tech. Failure to register within the eVA system may result in the quote, bid or proposal from your firm being rejected and the award made to another vendor who is registered in the eVA system.

Registration in the eVA system is accomplished on-line. Your firm must provide the necessary information. Please visit the eVA website portal at http://www.eva.virginia.gov/register/vendorreg.htm and register both with eVA and Ariba. This process needs to be completed before Virginia Tech can issue your firm a Purchase Order or contract. If your firm conducts business from multiple geographic locations, please register these locations in your initial registration.

For registration and technical assistance, reference the eVA website at: eV ACustomerCare@dgs. virginia.gov, or call 866-289-7367 or 804-371-2525.

V. CONTRACT PARTICIPATION:

It is the intent of this solicitation and resulting contract to allow for cooperative procurement. Accordingly, any public body, public or private health or educational institutions, or Virginia Tech's affiliated corporations andfor partnerships may access any resulting contract if authorized by the contractor.

Pruiicipation in this cooperative procurement is strictly voluntary. If authorized by the Contractor, the resultant contract may be extended to the entities indicated above to purchase at contract prices in accordance with contract terms. The Contractor shall notify Virginia Tech in writing of any such entities accessing the contract. No modification of this contract or execution of a separate contract is required to participate. The Contractor will provide semi-annual usage reports for all entities accessing the Contract. Participating entities shall place their own orders directly with the Contractor and shall fully and independently administer their use of the contract to include contractual disputes, invoicing and payments without direct administration from Virginia Tech. Virginia Tech shall not be held liable for any costs or damages incurred by any other participating entity as a result of any authorization

3 by the Contractor to extend the contract. It is understood and agreed that Virginia Tech is not responsible for the acts or omissions of any entity, and will not be considered in default of the contract no matter the circumstances.

Use of this contract does not preclude any participating entity from using other contracts or competitive processes as the need may be_

VL STATEMENTOFNEEDS:

A. General

The contractor shall service print and electronic periodicals, serials, publishers' series, online databases and other electronic resources, and continuing titles (hereafter together referred to as Continuations) for Virginia Tech's University Libraries. Service shall include the provision of all continuations, renewals and new orders, cancellations, handling of claims and regular invoicing.

B. Customer Service

I. The Contractor shall assign a specific in-house account representative who handles the Virginia Tech orders, cancellations, claims, requests for reports, invoicing questions, etc. The in-house representative shall respond via e~maiL telephone. and/or fax to all inquiries within two (2) business days, e~mail preferred. A Contractor's representative shall visit Virginia tech, upon request, to discuss service to Virginia Tech's account and other continuations management issues.

2. The Contractor shall provide toll~free telephone numbers, fax numbers, and e~mail addresses for all staff assigned to Virginia Tech's account.

3. The Contractor shall maintain accurate and current records of Virginia Tech's active continuations orders in the Contractor's online catalog and subscription management database.

C. Orders

1. The Contractor shall process and confirm new orders within ten ( 10) working days of receipt from Virginia Tech. Orders and payments to publishers shall be released to publishers within ten (l 0) days of receipt of a new order and three (3) months before the expiration date of renewed subscriptions.

2. The first issue of a new order should be delivered to Virginia Tech within eight (8) weeks for North American publishers and ten (I 0) weeks for other publishers, or when Virginia Tech has designated that the next volume should begin.

3. The Contractor shall accept new orders from Virginia Tech at any time during the year. These orders shall be merged into the next main renewal invoice.

4. Virginia Tech will specify the beginning issue and/or start date of a new subscription order. Unless otherwise indicated. the latest edition published is to be supplied.

5. The Contractor shall accept subscription orders on the annual renewal list I invoice as automatic renewals to run until forbid unless lined off of the annual renewal list invoice or otherwise cancelled.

6. The Contractor shall provide special and priority handling of rush orders.

7. If part of the paid subscription, all indexes, supplementary numbers, and added volumes shall be serviced automatically as part of the subscription. The Contractor should notify Virginia Tech of supplementary items not included as part of the subscription, and indicate handling procedures for the same.

8. If unable to supply a title. the Contractor shall notify Virginia Tech within thirty (30) days for North American publishers and forty~ five (45) days for other publishers.

4 9. Order substitutions or additions of titles shall not be permitted unless expressly authorized by Virginia Tech on a title-by-title basis.

I 0. The Contractor shall alert Virginia Tech for the presence of any license agreements before placing the order with the publisher.

I I. The Contractor shall provide a common expiration date of December 3 I unless otherwise indicated by the library or publisher.

12. On the Order Invoice the Contractor shall include assigned fund codes, the University Libraries' order record number, and publisher identification numbers for each title.

13. The Contractor shall alert Virginia Tech to the possibility of online availability, any changes in the current online availability, and changes made to pricing models.

D. Renewals

l. The Contractor shall notify Virginia Tech of price increases over $500 or 100% price increases from the base price on the last renewal invoice before the order is placed with the publisher.

2. The Contractor shall supply a print list of all subscribed titles for renewal, listing fi.md codes, order number. renewal date, the University Libraries' order record number, and estimated price.

3. Virginia Tech reserves the right to line off titles on the annual renewal list I invoice in order to prevent them from being renewed for the subsequent renewal period.

4. On the renewal list, the Contractor shall alert Virginia Tech to any changes in a title's format that may impact availability.

E. Claims

L The Contractor shall provide a flexible, fast, and effective online claims service with reporting and reclaiming assistance features. Virginia Tech may claim missing issues through the Contractor or directly from the publisher.

2. Virginia Tech will submit claims to the Contractor by telephone, e-mail, fax, letter, and/or Contractor"s online claiming module.

3. The Contractor shall submit claims to the publisher within five (5) working days of receipt from Virginia Tech.

4. The Contractor shall notify Virginia Tech of the status of all outstanding claims via a monthly report. The Contractor shall also respond to individual requests for claims status via e-mail, fax, or telephone.

5. On claims for missing issues submitted by Virginia Tech within the publisher's specified time period, the Contractor shall secure replacements free of charge or provide a credit to cover the cost for purchasing the ffilSSing ISSUeS.

F. CanceJiations

I. The Contractor shall cancel individual titles at any time during the subscription year when notified by Virginia Tech.

2. The effective date of cancellation will be detennined by Virginia Tech, except in the case of publishers· restrictions.

5 3. The Contractor shall acknowledge receipt of Virginia Tech's cancellation notice via e-mail, letter, or regular report. Cancelled titles shall be deleted from further renewal listings and invoices. Cancelled titles shall automatically be deleted from the next main renewal invoice list.

4. The Contractor shall request refunds of any unexpired portions of orders. Refund credits for the full amounts refunded by the publishers shall be refunded to Virginia Tech.

5. Virginia Tech reserves the right to cancel any renewal that has increased from the base price on the last renewal invoice over $500 or has a 100% price increase from the base price on the last renewal invoice even if not advised of price increase before the renewal is placed with the publisher.

G. Reports

I. The Contractor shall make the monthly report data available online and, upon request, in print. These monthly reports to include, but not be limited to, the following:

Price increase alerts Format changes I format options Ceased publications Suspended publications Publication delays Publishing frequency changes Publisher changes Title changes Title mergers and splits New volumes Titles and issues claimed Titles that the Contractor can no longer supply Membership or combination subscription changes Titles recently cancelled by Virginia Tech Electronic availability (for new orders only)

2. The Contractor should supply fiscal and collection management reports free of charge as requested. The Contractor should make this fiscal and collection management report data available online. These reports to include, but not be limited to, the following:

Average total service charge lndividual service charges Subscriptions listed by Library of Congress classification or title Total expenditures by subject classification Number of claims submitted Number of claims resolved List of membership and combination titles Complete records of all financial transactions processed for the Libraries Current titles on order, in alphabetical sequence, title prices and current price adjustments, frequencies, quantities, invoice identification and unique library-specified codes

3. The Contractor shall regularly notify Virginia Tech of the availability of supplementary materials related to subscriptions, i.e. supplements and special issues not included in the main subscription.

4. The Contractor should provide custom fiscal and collection management reports in a timely manner as requested by Virginia Tech. Reports should be provided in electronic spreadsheet format.

H. Shipments

1. Delivery of all materials, invoices, printed reports, and correspondence shall be made FOB destination inside the Newman Library at the following address:

6 Virginia Tech University Libraries Technical Services I Serials Receiving P.O. Box 90001 Blacksburg VA 24062-9001

For carrier services that cannot deliver to a PO Box:

Virginia Tech University Libraries Technical Services I Serials Receiving 100 Kent Street Blacksburg VA 24061

2. Virginia Tech shall not be held responsible for shipments lost in· transit or otherwise not received. The Contractor shall provide replacement copies at no charge for defective, mutilated, or damaged issues, or those that are not delivered within publisher policies.

I. Pricing

1. Virginia Tech reserves the right to obtain supporting documentation on prices from the Contractor at any time during the contract period.

J. Invoicing

1. The following information shall appear on each invoice:

Name and address of the Contractor Library bill-to address Library ship-to address Account number assigned by the Contractor Library purchase order number for each title Contractor title number University Libraries' order record number Title (include a breakdown of titles which are parts of memberships, combinations, or series) Publisher Frequency Indication as to whether title is new, a renewal, transfer, or additional copy order Number of copies being ordered for each subscription JSSN Period covered (inclusive dates) Volume number (beginning with new title) Current published price Service charge. if any Shipping and handling fees Summary page detailing total prices, total additional charges (if any), and net total Library fund code designation supplied by Virginia Tech Format

2. Supplemental Invoices. The Contractor shall supply monthly supplementary invoices for titles on which the publisher price exceeded the originally billed price with reasons for additional charges. The supplementary invoice shall also include any credits to Virginia Tech's account that result from overcharges, cancellations or cessations of a subscription.

3. Separate Invoices. The Contractor should supply separate invoices as requested by Virginia Tech.

4. The Contractor shall supply invoices in electronic format to the attention of:

7 ------

Ruby Sheppard [email protected] Andi Ogier alop @vt.edu Gail Dalton [email protected]

5. The Contractor shall supply one (I) print copy of all invoices and one (I) print copy of annual renewal list! invoice to the address provided in H. 1.

6. The Contractor shall supply proof of payments made to publishers upon request.

7. The Contractor shall issue a check to Virginia Tech for all outstanding credits at the end of the contract period.

K. Online Support

1. The Contractor shall provide Virginia Tech with the administrative and technical support to perform online subscription management operations including, but not limited to, direct transmission of online orders, electronic claiming, and report generation.

2. The Contractor shall provide Virginia Tech with the ability to search the Contractor's online catalog and subscription management database to determine availability, cost, and other variables prior to placement of an order. The Contractor should provide training on how to use the database at no cost to Virginia Tech.

3. The Contractor shall provide Virginia Tech with account, invoice, and payment information electronically.

L. Other

1. Virginia Tech reserves the right to inspect the facilities of the Contractor at anytime during the contract period.

2. Upon request, the Contractor should provide Virginia Tech with trial access to future continuations management services and modules and other related peripheral services as they are developed.

VII. PROPOSAL PREPARATION AND SUBMISSION:

A. General Requirements

1. RFP Response: In order to be considered for seJection, Offerors must submit a complete response to this RFP. One original and five copies of each proposal must be submitted to:

Virginia Tech Purchasing Department (0333) 270 Southgate Center Blacksburg, VA 24061

Reference the Opening Date and Hour, and RFP Number in the lower left hand corner of the return envelope or package.

No other distribution of the proposals shall be made by the Offeror.

2. Proposal Preparation

a. Proposals shall be signed by an authorized representative of the Offeror. All in(ormation requested should be submitted. Failure to submit a!J information requested may result in Virginia Tech requiring prompt submission of missing information and/or giving a lowered evaluation of the proposaL Proposals which are substantially incomplete or lack key information may be rejected by Virginia Tech at its discretion. Mandatory requirements are those required by law or regulation or are such that they cannot be waived and are not subject to negotiation.

8 b. Proposals should be prepared simply and economically providing a straightforward, concise description of capabilities to satisfy the requirements of the RFP. Emphasis should be on completeness and clarity of content.

c. Proposals should be organized in the order in which the requirements are presented in the RFP. All pages of the proposal should be numbered. Each paragraph in the proposal should reference the paragraph number of the corresponding section of the RFP. It is also helpful to cite the paragraph number, subletter, and repeat the text of the requirement as it appears in the RFP. If a response covers more than one page, the paragraph number and subletter should be repeated at the top of the next page. The proposal should contain a table of contents which cross references the RFP requirements. Information which the offeror desires to present that does not fall within any of the requirements of the RFP should be inserted at an appropriate place or be attached at the end of the proposal and designated as additional materiaL Proposals that are not organized in this manner risk elimination from consideration if the evaluators are unable to find where the RFP requirements are specifica1ly addressed.

d. Each copy of the proposal should be bound in a single voltune where practical. All documentation submitted with the proposal should be bound in that single volume.

3. Oral Presentation: Offerors who submit a proposal in response to this RFP may be required to give an oral presentation of their proposal to Virginia Tech. This will provide an opportunity for the Offeror to clarify or elaborate on the proposal but will in no way change the original proposal. Virginia Tech will schedule the time and location of these presentations. Oral presentations are an option of Virginia Tech and may not be conducted. Therefore, proposals should be complete.

B. Specific Requirements

Proposals should be as thorough and detailed as possible so that Virginia Tech may properly evaluate your capabilities to provide the required services. Offerors are required to submit the following information/items as a complete proposal:

I. Ability to Provide Services:

a. Provide a brief narrative statement (bullet points) describing the level of experience in providing similar services as described herein.

b. Identify your ability to provide and service various type and formats of continuations materials and subscriptions by checking in the appropriate field in Attachment C.

c. Describe your ability to provide and service continuations subscriptions from domestic and non-U.S. publishers; commercial and noncommercial publishers; be sure to mention exceptions and exclusions.

d. Provide evidence of financial stability for at least the last two years of the firm's operation to include credit rating.

9 e. Provide a brief description (bullet points) of the key individuals who would be assigned to any resulting contract, including contact information and experience.

f. Provide a brief narrative statement (bullet points) describing specific plans for providing the proposed service, including how and when the services will be performed.

g. Provide a narrative statement (bullet points) or statistical repmts describing internal quality control procedures.

h. Provide sample invoices.

2. Pricing and Payments:

a. Provide pricing for all continuations as listed in Attachment D.

b. Comment on your willingness to hold pricing firm through the initial five-year contract period and all subsequent renewals.

c. Describe any terms and/or discounts applicable for one-line invoice payments, prepayments, deposit accounts, and other payment options.

d. Provide a brief narrative outlining how Virginia Tech's prepayment and/or current subscription payments are insured or otherwise protected.

e. Provide a schedule of the payment, invoicing, and renewal cycle.

3. Reports:

a. Provide samples of all standard reports available as outlined in Section VI, G 1 and 02.

b. Indicate any applicable policies, such as cost or advance time, required for preparation of customized or nonstandard reports.

c. Provide an overview of the features of the subscription management database.

4. Four (4) recent references, either educational or governmental, for whom you have provided the type of services described herein. Include the date(s) the services were furnished, the client name, address and the name and phone number of the individual Virginia Tech has your permission to contact.

5. Small, Women-owned and Minority-owned Business (SWAM) Utilization:

If your business can not be classified as Small. Women-owned, or Minority-owned, describe your plan for utilizing SWAM businesses if awarded a contract. Describe your ability to provide statistical reporting on actual SWAM subcontracting when requested. If your firm or any business that you plan to subcontract with can be classified as SWAM, but has not been certified by the Virginia Department of Minority Business Enterprise, it is expected that the certification process will be initiated no later than the time of the award.

6. The return of the General Information Form and addenda, if any, signed and filled out as required.

VIII. SELECTION CRITERIA AND AWARD:

A. Selection Criteria

Proposals will be evaluated by Virginia Tech using the following:

10 Maximum Point Value

I. Ability to provide service 40

2. Pricing and payments 20

3. Reports I Contractor's subscription management database 15

4. References 15

5. SWAM Utilization 10

Total 100

B. Award

Selection shall be made of two or more offerors deemed to be fully qualified and best suited among those submitting proposals on the basis of the evaluation factors included in the Request for Proposal, including price, if so stated in the Request for Proposal. Negotiations shall then be conducted with the offerors so selected. Price shall be considered, but need not be the sole determining factor. After negotiations have been conducted with each offeror so selected, Virginia Tech shall select the offeror which, in its opinion, has made the best proposal, and shall award the contract to that offeror. Virginia Tech may cancel this Request for Proposal or reject proposals at any time prior to an award. Should Virginia Tech determine in writing and in its sole discretion that only one offeror has made the best proposal, a contract may be negotiated and awarded to that offeror. The award document will be a contract incorporating by reference all the requirements, terms and conditions of this solicitation and the Contractor's proposal as negotiated. See Attachment B for sample contract form.

Virginia Tech reserves the right to award more than one contract as a result of this solicitation.

IX. ADDENDUM:

Any ADDENDUM issued for this solicitation may be accessed at http://www.purch.vt.edu/html.docsfbids.php. Since a paper copy of the addendum will not be mailed to you, we encourage you to check the web site regularly.

X. CONTRACT ADMINISTRATION:

A. Ladd Brown, Head of Acquisitions, University Libraries, at Virginia Tech or his/her designee, shall be identified as the Contract Administrator and shall use all powers under the contract to enforce its faithful performance.

B. The Contract Administrator, or his/her designee, shall determine the amount, quantity, acceptability, fitness of all aspects of the services and shall decide all other questions in connection with the services. The Contract Administrator, or his/her designee, shall not have authority to approve changes in the services which alter the concept or which call for an extension of time for this contract. Any modifications made must be authorized by the Virginia Tech Purchasing Department through a written amendment to the contract.

XI. TERMS AND CONDITIONS:

This solicitation and any resulting contract/purchase order shall be governed by the attached terms and conditions.

XII. ATTACHMENTS:

Attachment A- Terms and Conditions Attachment B - Standard Contract Form Attachment C - Publication Types Attachment D · Subscription Pricing Schedule

II ATTACHMENT A

TERMS AND CONDITIONS

RFP General Tenns and Conditions

See http://www.purch.vt.edu/html.docs/terms/GTC RFP 050608.pdf

Special Terms and Conditions

1. AUDIT: The Contractor hereby agrees to retain all books, records, and other documents relative to this contract for five (5) years after final payment, or until audited by the Commonwealth of Virginia, whichever is sooner. Virginia Tech, its authorized agents, and/or the State auditors shall have full access and the right to examine any of said materials during said period. 2. AVAILABILITY OF FUNDS: It is understood and agreed between the parties herein that Virginia Tech shall be bound hereunder only to the extent of the funds available or which may hereafter become available for the purpose of this agreement. 3. CANCELLATION OF CONTRACT: Virginia Tech reserves the right to cancel and terminate any resulting contract, in part or in whole, without penalty, upon 60 days written notice to the Contractor. In the event the initial contract period is for more than 12 months, the resulting contract may be terminated by either party, without penalty, after the initial 12 mont~s of the contract period upon 60 days written notice to the other party. Any contract cancellation notice shalJ not relieve the Contractor of the obligation to deliver and/or perfonn on all outstanding orders issued prior to the effective date of cancellation. 4. CONTRACT DOCUMENTS: The contract entered into by the parties shall consist of the Request for Proposal including all modifications thereof, the proposal submitted by the Contractor, the written results of negotiations, the Commonwealth Standard Contract Form, all of which shall be referred to collectively as the Contract Documents. 5. IDENTIFICATION OF PROPOSAL ENVELOPE: If a special envelope is not furnished, or if return in the special envelope is not possible, the signed proposal should be returned in a separate envelope or package, sealed and addressed as follows: VIRGINIA POLYTECHNIC INSTITUTE AND STATE UNIVERSITY Purchasing Department (0333) 270 Southgate Center Blacksburg, VA 24061 Reference the opening date and hour, and RFP Number in the lower left corner of the envelope or package. If a proposal not contained in the special envelope is mailed, the Offeror takes the risk that the envelope, even if marked as described above, may be inadvertently opened and the information compromised which may cause the proposal to be disqualified. No other correspondence or other proposals should be placed in the envelope. Proposals may be hand delivered to the Virginia Tech Purchasing Department 6. INDEPENDENT CONTRACTOR: The contractor shall not be an employee of Virginia Tech, but shall be an independent contractor. Nothing in this agreement shall be construed as authority for the contractor to make commitments which shall bind Virginia Tech, or to otherwise act on behalf of Virginia Tech, except as Virginia Tech may expressly authorize in vvriting. 7. INSURANCE: By signing and submitting a proposal under this solicitation, the Offeror certifies that if awarded the contract, it will have the following insurance coverages at the time the work commences. Additionally, it will maintain these during the entire term of the contract and that all insurance coverages will be provided by insurance companies authorized to sell insurance in Virginia by the Virginia State Corporation Commission. During the period of the contract, Virginia Tech reserves the right to require the Contractor to furnish certificates of insurance for the coverage required. INSURANCE COVERAGES AND LIMITS REQUIRED: A. Worker's Compensation - Statutory requirements and benefits. B. Employers Liability- $100,000.00 C General Liability - $500,000.00 combined single limit Virginia Tech and the Commonwealth of Virginia shall be named as an additional insured with respect to goods/services being procured. This coverage is to include Premises/Operations Liability, Products and Completed Operations Coverage, Independent Contractor's Liability, Owner's and Contractor's Protective Liability and Personal Injury Liability. D. Automobile Liability- $500,000.00

12 The contractor agrees to be responsible for, indemnify, defend and hold harmless Virginia Tech, its officers, agents and employees from the payment of all sums of money by reason of any claim against them arising out of any and all occurrences resulting in bodily or mental injury or property damage that may happen to occur in connection with and during the performance of the contract, including but not limited to claims under the Worker's Compensation Act. The contractor agrees that it will, at all times, after the completion of the work, be responsible for, indemnify, defend and hold harmless Virginia Tech, its officers, agents and employees from all liabilities resulting from bodily or mental injury or property damage directly or indirectly arising out of the performance or nonperformance of the contract. 8. NOTICES: Any notices to be given by either party to the other pursuant to any contract resulting from this solicitation shall be in writing, hand delivered or mailed to the address of the respective party at the following address

If to Contractor: Address Shown On RFP Cover Page Attention: Name Of Person Signing RFP

If to Virginia Tech:

Virginia Polytechnic Institute and State University Attn: Roger Gupta VCO Purchasing Department (0333) 270 Southgate Center Blacksburg, VA 24061

and

Virginia Polytechnic Institute and State University Attn: Ladd Brown University Libraries Blacksburg, VA 24061

13 ATTACHMENTB

Standard Contract fonn for reference only Offerors do not need to fill in this form

COMMONWEALTH OF VIRGINIA STANDARD CONTRACT

Contract Number: ______

This contract entered into this __ day of 20_, by , hereinafter called the "Contractor" and Commonwealth of Virginia, Virginia Polytechnic Institute and State University called "Virginia Tech".

WITNESSETH that the Contractor and Virginia Tech, in consideration of the mutual covenants, promises and agreements herein contained, agrees as follows:

SCOPE OF CONTRACT: The Contractor shall provide the ______to Virginia Tech as set forth in the Contract Documents.

PERIOD OF CONTRACT: From ______through ______

COMPENSATION AND METHOD OF PAYMENT: The Contractor shall be paid by Virginia Tech in accordance with the contract documents.

CONTRACT DOCUMENT: The contract documents shall consist of this signed contract, Request For Proposal Number _____ dated , together with all written modifications thereof and the proposal submitted by the Contractor dated and the Contractor's letter dated , all of which contract documents are incorporated herein.

In WITNESS WHEREOF, the parties have caused this Contract to be duly executed intending to be bound thereby.

Contractor: Virginia Tech

By: ______By: ______

Title: ______

14 J -- ~-

ATTACHMENT C PUBLICATION TYPES

TYPES OF PUBLISHERS Will Provide Cannot Provide General circulation periodical publishers University presses University departments Scientific societies Private Corporations Government/Nonprofit Agencies Museums and Galleries Small Press Associations Individuals Non-paper format publishers

PLACES OF PUBLICATION Will Provide Cannot Provide United States Canada United Kingdom Continental Europe Russia and other Eastern European countries Latin America (Mexico and Central America) Asia Pacific Nations including Australia AfTica South America Middle East

MATERIAL TYPES Will Provide Cannot Provide Periodical subscriptions Annuals, biennials, lesser frequencies Memberships with multiple titles Publishers' series (monographic) Combinations subscriptions with special publisher pricing Indexes and supplementary volumes offered as parts of subscriptions to be serviced automatically as part of the subscription Indexes and supplementary volumes offered separately and not as part of the subscription Electronic publications available in computer file format or remote access Microforms or other special formats

15 ATTACHMENT D Subscription Pricing Schedule

·. ' Jl·· • I ~ lknn• '"-'· 0065-2725 Serial Print Advances in -I'· ' .. 1058-7497 Serial Print Advances in taxation. ~uv""bi .. 8 red books. I"'"" •auu"a' advertisers & Serial Print

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1432-0746 Online only A~u and •y~i~~-

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A 1 A7~-iJ576 Online only i '" i ATLA re,igion database with ATLASerials (Unlimited Database users) 1471-6828 Online only Australasian ;~,.,n~l of I 1758-1559 Online only Avian ,,, 1465-3338 ()nlin" only Avian Online only m I nM0-'3138 Serial Print ~ and of carbon.

pLl~-'<7~~ 'only ~ 1' ~ 'only ~- ... , and instruction. 1oi6-L, : the biological fate of 1521-009X Online only FA" nmo Online only Du Bois review : social science on race. 1547:7398 Online only Duke mathematical journal.

1 ~'<0-297X Online only Ethics 1· Online only Ethnic and racial studies. 1573-5060 Onlineonly F" . 0265-6914 'only Eu i •~..tod, =.. journal of clinical I ' & u ""v,iuuo 1435-4373 Online only rli 0954-3007 Online only F" journal of clinical ",,,;,;~n ,, Film & television litoc~t"'o index (l ,, Database Gender watch I from PrnO• '"~' ~ (2

16 .. Y• ,. Titl~ ~~d{;¥• -- .. · . 2009 PricE! Online only ~ with Journals of • Series A-B Database Historical New York Times (5 users) , •v•L•v• ~v' .un~ MittAi'• •ngen zur Chemie, Physik, 1437A34X Online only o• -•- -'· und TE I 1 ' des Holzes. 1549-7860 Online only u, 1& i >I risk 1"?"l.nn«Ll Online only Human I ''lnt. 1533-158X Online only 1dim of 1572-9915 Online only Human I 1547-8181 Online only Human factors. 1432-1203 Online only Human

1938-3525 Online only Human ' 1613-3722 Online only Humor. 1938-5587 Online only HVAC&R research. 1573-5117 Online only Hyd1 i 1435-0157 Online only I • in"m~l 1573-97" Online only liE i 1432-1211 Online only lmmL 1 QLI'Ol.<;?<;A Online only Indiana 1 mathematics journal. 1466-1845 Online only Journal of qeoqraphy in higher education. 1573-2916 Online only Journal of global optimization. Journal of homeland ""~u• i,y' and emergency 1547-7355 Online only · res<'• wN>l 1936-8""' Online only Journal of >lit" m; "- &m n?71';."1AQ"l Online only Journal of housing for the I . 1!"«n-"'"'nR Online only Journal of immu 1553-166X Online only Journal of industrial and : ootim ization

1572-8889 Online only Journal of insect h .h ·'· 1572-8145 Online only lno•m~l of I i manuf~rl• winn 1530-8138 Online only Journal of I material s and structures.

1479-9022 Onlj~only i balance. 1944-7744 Online only New York review of books. "~ 4 Year Colleges and Petersons 2 Year Print Colleoes 1558-1470 Online only i I I '""'"'" 0953-6639 Serial_ Print -·- i 1096-2409 Serial Print Professional school ·n• ·'i·

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18 BLACKWELL IS PLEASED TO RESPOND TO

VIRGINIA TECH REQ!JEST FOR PROPOSAL NO. 0007943 0

CONTINUATIONS SERVICES BLACKWELL PROPOSAL 03 APRIL 2009 COPY6

BLACKWELL (I! Virginia Tech RESPONSE TO VIRGINIA TECH 0 TABLE OF CONTENTS

03 April2009

Cover Letter

Executive Summary

Staffing Proflle

Blackwell's Response to Virginia Tech's Request for Proposal

Pricing Proposal

List of Attachments

Attachments 1-10

blackwell.com BLACKWELL 0

03 April 2009

Mr. Roger Gupta, VCO Virginia Polytechnic Institute and State University (Virginia Tech) Purchasing Department 270 Southgate Center (0333) Blacksburg, VA 24061

Re: RFP#0007943

Dear Mr. Gupta:

Blackwell is pleased to respond to the Request for Proposal for Continuations Services issued by Virginia Tech. Your Library is a valued customer that we look forward to serving for years to come. Going forward, we believe that Blackwell will prove a more valued partner than ever in providing services to help you identify and acquire academic materials for research.

In general, our aim is to help libraries keep the costs ofidentifying and acquiring books as low as possible. Our tools, services, and customer relationships are all aimed at creating efficient workflows for libraries in the belief that 0 the costs of acquiring books, if inefficient, can be greater than the costs of the books themselves. In order to ensure efficient workflows for our customers, Blackwell enforces rigorous internal quality control requirements and operates a Qyality Management System which complies with the requirements of the ISO 9001:2000 standard. Ultimately, efficient acquisition enables libraries to make available to their patrons a larger part of the universe of scholarly information that could prove useful to them.

Blackwell is dedicated to constant improvement of our products and services. It is our goal to continually lead the book industry in technological advances and outstanding customer service. Our full range of services, for printed formats as well as for ebooks, provides consistent and economical workflow options and effective management interfaces.

If you have any questions regarding our proposal or Blackwell in general, please feel free to contact your Regional Sales Manager, Hannah Bucholz.

Best regards, ~~-~ Theresa Evans-Ybea- Vice President of Finance & CFO Blackwell

CC: Hannah Bucholz, Regional Sales Manager Robin Champieux, Director of North American Sales & Customer Experience 0 !31ackwcll, 60241ean Road Building G bkc Oswego, Ort'gon 97035, USA Tel:+ I .S00.547.6426 (US & Omadn) +I 503.684.1 140 Fax· +I 503.639.2481 Wll'w.hlm:kwl'!l.o:.:om Emni!:custs('r.<@blnckwdl.com RESPONSE TO VIRGINIA TECH 0 EXECUTIVE SUMMARY

03 April2009

Blackwell values our relationship with Virginia Tech. We are confident that we can provide the services detailed within your request for proposal for continuations services. Blackwell is constantly working to ensure that Collection Manager, our online collection development tool, offers our customers the widest range of services, including ebook acquisitions and series management, in an easy and efficient manner.

Blackwell has supplied standing order services to major Academic and Research Libraries worldwide since 1975. Our Standing Order Services are designed to track and supply books published in a series: whether monographic or non monographic, numbered or un-numbered, or individually published as part of a set. We also provide online subscription assistance, including set up and free trials, on a host of academic reference titles. In most cases, Blackwell can also provide various formats, such as CD-ROM, cassettes, disks, or loose-leaf materials on a standing order basis.

Our series database includes over 240,000 series records, including more than 140,000 active series. Our Series Bibliographic Control editors add to or revise the database based upon book-in-hand checks for each new series title we receive, as well as soliciting publishers directly if scheduled series volumes do not arrive. All database entries are cited according to Anglo-American Cataloguing Rules (AACR2).

We have been a leader in the electronic content revolution in today's libraries. We recognize that patrons oflibraries are demanding more and more material in an electronic format. We work diligently with our e-content partners and publishers to get electronic materials to libraries. We offer over 900 online titles from publishers such as Wiley, Elsevier, 0 Taylor & Francis, Oxford University Press, McGraw-Hill and Blackwell Publishing --and the list grows daily. In addition, we currently partner with ebrary and eBook Library (EBL) to expand our offering of ebooks and electronic databases to libraries. Collection Manager, Blackwell's powerful web-based collection development and acquisitions tool, provides access to over 90,000 EBL titles and 90,000 ebrary titles on a perpetual access basis.

Blackwell is pleased to offer the following standing order services:

• Customer Service

Blackwell will provide a single point of contact for all of your standing order needs. Your Account Manager will handle new orders, claims, requests for reports, invoicing questions, and general account inquiries.

Your Regional Sales Manger will visit you library at least two times a year to provide on site training and review the status of your account. Your Regional Sales Manager will also provide online training upon request.

• Orders

Blackwell accepts new standing orders during any time of the year. All of your standing orders will be placed with the publishers per your specifications. Renewals are automatic and require no action on the part of the library.

• Service Considerations

Blackwell will serve as your authorized standing order agent. We will enter orders, provide invokes and reports, process claims and replacement requests on your behalf, and facilitate all publisher communication.

• Claims and Returns

0 Blackwell aggressjvelypursJJes tjtles opt recejyed by thejr annqnnced date Responses to m1r publisher claims allow JJS to

blackwell.com RESPONSE TO VIRGINIA TECH

update expected publication dates in our databases, and to send libraries accurate reports on overdue titles. Our automated 0 ordering cycles provide for prompt researching of titles not received or reported on by publishers. Should you need to claim from us, we will either produce a current report or solicit information from the publisher.

We will facilitate replacement copies on your behalffor damaged, mutilated, defective and lost-in-shipment titles.

• Cancellations

Blackwell will place cancellations with the publishers per your specifications.

• Reports

In addition to regular status reports, several management reports are available by request from your Account Manager or via Series Manager, our web-based series database, and can be printed using your browser or can be copied into MS Excel.

• Invoicing and Shipping

Your standing order books will be billed weekly and shipped in cartons clearly labeled "standing order." All shipments will be accompanied by corresponding invoices arranged to your specifications. Slips for each book will also be included within each shipment. These slips contain complete bibliographic citations and can include library-specific information, e.g., purchase order numbers, fund and department codes.

Standing orders are always billed separately from other orders, e.g., firm orders.

• Series Databases 0 Blackwell's Series Manager is our efficient web-based series management tool. As a Series Manager user, the Libraries can track standing orders, create new orders, get instant series details, view volume activity and billing history, and easily send claims. The sole function of Series Manager is to help you update and maintain your series collection in one convenient and user-friendly system.

• Electronic Materials

Our long-standing relationships with publishers allow for a prompt and easy transitioning of your print resources to electronic, including publisher maintained online resources and websites.

• Transfer Service

Our full service transfer assistance will provide you with a seamless transition from your old supplier to Blackwell.

• Shelf-Ready Standing Orders

Blackwell offers many cataloging and physical processing options.

Blackwell has been an industry leader for over 130 years, and we look forward optimistically to the next 130.

blackwell.com 2 RESPONSE TO VIRGINIA TECH 0 STAFFING PROFILE

03 April 2009

Andrew Hutchings- Chief Executive Officer and President Oxford, England [email protected]

Andrew Hutchings became ChiefExecutive Officer in March of 2007. Andrew has been with Blackwell for over twenty years. Previously, he served as the ChiefTechnology Officer, Vice President ofDistribution Services and Managing Director of Blackwell UK Andrew's experience includes successfully completing the Blackwell Management Development program.

David Swords- Vice President of Sales and Marketing Warner, New Hampshire [email protected]

Dr. David Swords became Vice President of Sales and Marketing at Blackwell in June of2007. Prior 0 to joining Blackwell, David was the Vice President oflnternational Sales for YBP Library Services. Dr. Swords' career also includes Vice President ofPublisher Alley, a Web-based sales tracking software utilized by many publishing companies. In the past David has worked as a management consultant and taught for 12 years at the University of New Orleans. He holds a Ph.D. in English literature.

Robin Champieux- Director of North American Sales and Customer Experience Lake Oswego, Oregon [email protected]

Robin Champieux was appointed Director of Sales in 2008. She has been with Blackwell for over three years and has experience in the Customer Experience, Sales and Bibliographic and Technical Services Departments. Prior to Blackwell, she worked in the David Adamany Undergraduate Library at Wayne State University, Portland's Stanley Parr Archives and Records Center and has interned at the National Agricultural Library of Medicine. Robin holds a master's degree in Library and Information Science and a bachelor's degree in Anthropology from Wayne State University. She also holds a graduate certificate in Archival Administration.

blackwell.com RESPONSE TO VIRGINIA TECH

0 Hannah Bucholz- Regional Sales Manager Charlestown, Indiana ph: 866.515.9593, fax: 812.256.9017 [email protected]

Hannah Bucholz became a Regional Sales Manager in 2003. Prior to Blackwell, she worked for over twenty years in academic and law libraries. Hannah holds a bachelor' degree in General Studies from Indiana University Southeast.

Nancy Rodell -Account Manager Lake Oswego, Oregon ph: 800-547-6426, fax: 503.639.2481 [email protected]

Nancy became an Account Manager in 2009. She joined Blackwell since December 2003 and has served as the Standing Order Department Supervisor for the past two years. Prior to Blackwell, Nancy managed the Standing Order Department at Academic Book Center, where she worked for 20 years.

Rachelle Moore -Bids & Contracts Manager Lake Oswego, Oregon ph: 503.684.1140 x1444,fax: 503.639.2481 [email protected]

Rachelle Moore became the Bids & Contracts Manager in 2008. She has been with Blackwell for more than six years and has experience in the Sales, Approvals, Standing Order, and Receiving Departments. Rachelle holds a bachelor's degree in History and Literature from Pacific University.

blnckwell.com 2 0

I VirgirriaTech

Request for Proposal #0007943

for

Continuations Services 0

March 12, 2009 RESPONSE TO VIRGINIA TECH 0 TABLE OF CONTENTS

03 April2009

General Information Form Page 3 Purpose Page4 Contract Period Page4 Background Page4 EVA Business-To-Government Electronic Procurement System Page4 Contract Participation Page4 Statement of Needs PageS Proposal Preparation and Submission Page20 Selection Criteria and Award Page26 Addendum Page26 Contract Administration Page 27 Terms and Conditions Page27 Attachments Page27 • Attachment A Page 28 • Attachment B Page 30 • Attachment C Page 31 • Attachment D Page 32 0

blackwell.com 2 RFP #0007943 GENERAL INFORMATION FORM

0 QUESTIONS: All inquiries for information regarding this solicitation should be directed to: Roger Gupta VCO, Phone: (540) 231-4177, e-mail: [email protected].

DUE DATE: Sealed Proposals will be received until Apri13, 2009 at 3:00PM. Failure to submit proposals to the correct location by the designated date and hour wi11 result in disqualification.

Small business~ An independently owned and operated business which, together with affiliates, has 250 or fewer employees or average annual gross receipts of $10 million or less averaged over the previous three years. Department of Minority Business Enterprise (DMBE) certified women-owned and minority-owned business shall also be considered small business when they have received DMBE small business certification.

Women-owned business~ A business concern that is at least 51% owned by one or more women who are U.S. citizens or legal resident aliens, or in the case of a corporation, partnership, or limited liability company or other entity, at least 51% of the equity ownership interest is owned by one or more women who are citizens of the United States or non-citizens who are in full compliance with the United States immigration law, and both the management and daily business operations are controlled by one or more women who are U.S. citizens or legal resident aliens .

.Minority-owned business~ A business concern that is at least 51% owned by one or more minority individuals (see Section 2.2-1401, Code of Virginia) or in the case of a corporation, partnership, or limited liability company or other entity, at least 51% of the equity ownership interest in the corporation, partnership, or limited liability company or other entity is owned by one or more minority individuals 0 and both the management and daily business operations are controlled by one or more minority individuals. COMPANY INFORMATION/SIGNATURE: In compliance with this Request For Proposal and to all the conditions imposed therein and hereby incorporated by reference, the undersigned offers and agrees to furnish the services in accordance with the attached signed proposal and as mutually a~rreed uoon by subseouent ne11:otiation. FULL LEGAL NAME (PRINT) FEDERAL TAXPAYER NUMBER (ID#) (Company name as it appears with your Federal Taxpayer Number) Blackwell North America, Inc.

BUSINESS NAME/DBA NAMEffA NAME FEDERAL TAXPAYER NUMBER (If different than the Full Legal Name) {If- different than ID# above) Blackwell

BILLING NAME FEDERAL TAXPAYER NUMBER (Company name as it appears on your invoice) (If different than ID# above)

Blackwell

PURCHASE ORDER ADDRESS PAYMENT ADDRESS 6024 Jean Road, Building G PO Box 2707 Lake Oswego, OR 97035 Portland, OR 97208-2707 1 CONTACT NAME/TITLE (PRINT) SI~NK) DATE Theresa Evans-Ybarra, Vice President of Finance & CFO J, ' \._IYJ& '()!iA0 f;;u, 03 Aprii2009 E-MAIL ADDRESS TELEPHONE NUMBER TOLL FREE TELEPHONE~ MBER FAX NUMBER TO RECEIVE E-PROCUREMENT ORDERS 503.684.1140 503.639.2481 [email protected] 503.639.2841

12108 C>

blackwell.com 3 1 PURPOSE:

The purpose of this Request for Proposal (RFP) is to solicit sealed proposals to establish a contract or contracts 0 through competitive negotiations for Continuations Services for Virginia Polytechnic Institute and State University (Virginia Tech), an agency of the Commonwealth of Virginia.

Acknowledged.

II. CONTRACT PERIOD:

The term of this contract is for five (5) years, or as negotiated. There will be an option for two (2) one year renewals, or as negotiated.

Blackwell understands and will comply.

III. BACKGROUND:

The University Libraries at Virginia Tech serve a student body of more than 26,000 through multiple service locations on the local campus and other campuses throughout the Commonwealth of Virginia. The University Libraries consists of the Carol M. Newman Library and three branches: Art+Architecture, Veterinary Medicine, and the Northern Virginia Graduate Center. The UL is a member of the Association of Research Libraries.

In the university's fiscal year 2007/2008, the University Libraries' continuations expeditures were approximately $5,423.000. Materials allocations are likely to change during the course of the intended contract. Virginia Tech reserves the right to increase or decrease the amount as actual need and funding require.

EVA BUSINESS-TO-GOVERNMENT ELECTRONIC PROCUREMENT SYSTEM:

The eVA Internet electronic procurement solution streamlines and automates government purchasing activities within the Commonwealth of Virginia. Virginia Tech, and other state agencies and institutions, have been directed by the 0 Governor to maximize the use of this system in the procurement of goods and services. We are, therefore, requesting that your firm register as a trading partner within the eVA system.

For registration and technical assistance, reference the eVA website at: e V [email protected]. or call 866-289-7367 or 804-371-2525.

Acknowledged. Our eVA vendor number is E11120.

V. CONTRACTPARTICIPATION:

It is the intent of this solicitation and resulting contract to allow for cooperative procurement. Accordingly, any public body, public or private health or educational institutions, or Virginia Tech's affiliated corporations and/or partnerships may access any resulting contract if authorized by the contractor.

Participation in this cooperative procurement is strictly voluntary. If authorized by the Contractor, the resultant c contract may be extended to the entities indicated above to purchase at contract prices in accordance with contract

blackwell.com 4 terms. The Contractor shall notify Virginia Tech in wntmg of any such entities accessing the contract. No modification of this contract or execution of a separate contract is required to participate. The Contractor will provide 0 semi-annual usage reports for all entities accessing the Contract. Participating entities shall place their own orders directly with the Contractor and shall fully and independently administer their use of the contract to include contractual disputes, invoicing and payments without direct administration from Virginia Tech. Virginia Tech shall not be held liable for any costs or damages incurred by any other participating entity as a result of any authorization by the Contractor to extend the contract. It is understood and agreed that Virginia Tech is not responsible for the acts or omissions of any entity, and will not be considered in default of the contract no matter the circumstances.

Use of this contract does not preclude any participating entity from using other contracts or competitive processes as the need may be.

Blackwell understands and will comply.

VI. STATEMENT OF NEEDS:

A. General

Blackwell's Standing Order Service provides comprehensive and reliable delivery of books in series. Blackwell will accept your continuation order for series titles published or distributed worldwide. We supply series (numbered, unnumbered, monographic, non-monographic), serials (including those that are revised on a regular or irregular basis), and sets.

Our series database includes over 240,000 series records, including more than 140,000 active series. Entries are added or revised in response to our book-in-hand edit, as well as new information received from publishers and authoritative 0 bibliographic sources. All continuations entries are prepared in the format prescribed by the Anglo American Cataloguing rules (AACR2).

We have been a leader in the electronic content revolution in today's libraries. We recognize that patrons of libraries are demanding more and more material in an electronic format. We work diligently with our e-content partners and publishers to get electronic materials to libraries. We offer over 900 online titles from publishers such as Wiley, Elsevier, Taylor & Francis, Oxford University Press, McGraw-Hill and Blackwell Publishing --and the list grows daily. In addition, we currently partner with ebrary and eBook Library (EBL) to expand our offering of ebooks and electronic databases to libraries. Collection Manager, Blackwell's powerful web-based collection development and acquisitions tool, provides access to over 90,000 EBL titles and 90,000 ebrary titles on a perpetual access basis.

B. Customer Service

1. The Contractor shall assign a specific in-house account representative who handles the Virginia Tech orders, cancellations, claims, requests for reports, invoicing questions, etc. The in-house representative shall respond via e-mail, telephone, and/or fax to all inquiries within two (2) business days, e-mail preferred. A Contractor's representative shall visit Virginia tech, upon request, to discuss service to Virginia Tech's account and other continuations management issues.

All aspects of your account will be handled by your Account Manager, Nancy Rodell. Nancy is authorized to act independently in most situations, with the exception of pricing or discount agreements and is ready to meet your library's needs. Your Regional Sales Manager, Hannah Bucholz, will be your primary contact for pricing and discount agreements, on-site and web-based training, and general correspondence as well.

Blackwell is dedicated to effective and personal customer service. We respond directly to the customer within 24 hours. If the need or inquiry requires further study, the individual contacted will inform you, gather the necessary information, and then deliver a resolution. All communications from Blackwell to Virginia Tech will be made by email, unless otherwise noted.

blackwell.com 5 0 Section VI; BJ cominued Your Regional Sales Manager, Hannah Bucholz, will make at least two visits per year to your library and provide any training you may require.

2. The Contractor shall provide toll-free telephone numbers, fax numbers, and e-mail addresses for all staff assigned to Virginia Tech1s account.

Your Account Manager, Nancy Rodell, can be reached by phone at 800.547.6426, by fax at 503.639.2481, or by email at [email protected], and your Regional Sales Manager, Hannah Bucholz, can be reached toll-free at 866.515.9593, by fax at 812.256.9017, and by email at [email protected].

3. The Contractor shall maintain accurate and current records of Virginia Tech 1s active continuations orders in the Contractor's online catalog and subscription management database.

Blackwell will maintain accurate and current records of your active continuations order in our online database, Series Manager. At your request, we can supply standing order lists that provide complete bibliographic and publication details for all of your standing orders.

Selection lists of standing order titles in broad subject areas are also available. Management reports displaying standing order fulfillment history can be supplied upon demand or according to a regular schedule of your choice. Such reports can be tailored to your specifications, and may be arranged by standing order title, order number, fund, or department code. All reports are available free of charge. For a complete description of our standing order reports, please refer to our response to Section VI, G 1 and G2.

C. Orders

1. The Contractor shall process and confirm new orders within ten (10) working days of receipt from Virginia 0 Tech. Orders and payments to publishers shall be released to publishers within ten (10) days of receipt of a new order and three (3) months before the expiration date of renewed subscriptions.

Blackwell will confirm and process new orders within ten working days of receipt from Virginia Tech. We will send a confirmation letter immediately upon receipt of your new order(s). Blackwell will process and confirm new orders within ten working days of receipt from the Library. Additionally, you will be notified within ten days if we are unable to supply a title. Our notification will include our reason for non-fulfillment.

2. The first issue of a new order should be delivered to Virginia Tech within eight (8) weeks for North American publishers and ten (10) weeks for other publishers, or when Virginia Tech has designated that the next volume should begin.

Blackwell will ship the book directly to you within one week from our receipt of the book from the publisher. Any communication from the publisher regarding publication delay, title changes, etc. is sent immediately to you via our Series Status Reports.

3. The Contractor shall accept new orders from Virginia Tech at any time during the year. These orders shall be merged into the next main renewal invoice.

You can place new orders at any time. New orders can be placed by phone, fax, email, and online. Series Manager, our online series database, allows you to manage all aspects of your standing orders. Your new orders will be merged into the next main renewal invoice.

For a complete description of Series Manager's functions, please refer to Attachment 1.

New standing orders can be placed via the following methods: 0 • Your Account Manager or Regional Sales Manager

blackwell.com 6 Section VI, CJ continued • Our Standing Order Transfer Service- for a complete description of this service, please refer to our response to 0 Section VII, B lf. • Series Manager, Blackwell's online standing order database.

You can choose from two options when placing new standing orders on Series Manager:

1. Click on the [Order]link following the title to open the orderform.

• Enter any optional order information in the order form • Indicate the desired start volume if you do not want the order to begin with the next volume. • Indicate any back volumes that you want Blackwell to acquire. • Click on the Create Order button to complete the order. • Confirmation that the order request was submitted successfully will then display.

2. Click on the [Detail] link following the title. You will see the [Place order]link in the first section of the Series Detail record.

• Click on the link to open the order form. • Enter any optional order information in the order form. • Indicate the desired start volume if you do not want the order to begin with the next volume. • Indicate any back volumes that you want Blackwell to acquire. • Click on the Create Order button to complete the order. • Confirmation that the order request was submitted successfully will then display.

4. Virginia Tech will specify the beginning issue and/or start date of a new subscription order. Unless otherwise indicated, the latest edition published is to be supplied.

0 Unless otherwise indicated, Blackwell will supply the latest edition published. 5. The Contractor shall accept subscription orders on the annual renewal list I invoice as automatic renewals to run until forbid unless lined off of the annual renewal list invoice or otherwise cancelled.

Blackwell will accept subscription orders on the annual renewal list/invoice as automatic renewals to run forbid unless lined off of the annual renewal list or otherwise cancelled. For further details regarding our cancellation policy, please refer to Section VI, Fl.

6. The Contractor shall provide special and priority handling of rush orders.

Blackwell offers two levels of service for urgent orders:

Expedite Expedited Orders are placed with your Blackwell Account by telephone, fax, or email. We then place the order with publishers by telephone, fax, or email, and request that items be shipped to Blackwell UPS 2nd Day Air.

To cover the cost of providing this service, books are invoiced at list price with an added service charge ofUSD 8.00 per book. Expedited Orders can be included in your regular shipments, or you can request special shipping, for which actual charges will apply .

. On average, Blackwell fulfils expedited orders within 3-4 business days of receiving them.

Rush Rush Orders can be placed by your usual ordering method by indicating 'Rush' in the Vendor Notes field. These orders receive priority treatment in our distribution system, ensuring that the first available copy ofthe item is allocated to you.

0 Rush Orders are invoiced at list price. Shipments are sent by your normal shipping method, at your usual charge.

blackwell.com 7 Section VI, C6 continued Please note that expedite delivery is not typically requested for Standing Orders as they are published on a 0 predetermined schedule and shipped immediately upon publication. 7. If part of the paid subscription, all indexes, supplementary numbers, and added volumes shall be serviced automatically as part of the subscription. The Contractor should notifY Virginia Tech of supplementary items not included as part of the subscription, and indicate handling procedures for the same.

Blackwell will supply all indexes, supplementary numbers, and added volumes if part of the paid subscriptions automatically. We will notify Virginia Tech of supplementary items not included as part of the subscription and indicate handling procedures.

8. If unable to supply a title, the Contractor shall notify Virginia Tech within thirty (30) days for North American publishers and forty-five (45) days for other publishers.

Our service includes a full range of status reports. We are in daily contact with publishers, enabling us to keep you informed of bibliographic and publication changes regarding standing orders. Whenever we acquire information about a series that might necessitate a revision to your records (e.g., title changes, revised due dates) we notify you immediately through our Series Status Reports. We also maintain records on customer orders for discontinued series, so that we can report on reactivated titles. Our internal management system monitors receipts, frequency, and publication history in support of ordering and publisher claiming. This system ensures that new issues or status reports are provided in the 30 and 45 day specifications.

9. Order substitutions or additions oftitles shall not be permitted unless expressly authorized by Virginia Tech on a title-by-title basis.

Blackwell will not supply substitutions or additions of titles unless expressly authorized by Virginia Tech on a title-by title basis.

10. The Contractor shall alert Virginia Tech for the presence of any license agreements before placing the order 0 with the publisher.

Blackwell will alert Virginia Tech of any required license agreements prior to placing the order with the publisher.

11. The Contractor shall provide a common expiration date of December 31 unless otherwise indicated by the library or publisher.

Blackwell will provide a common expiration date of December 31 unless otherwise indicated by the library or publisher.

12. On the Order Invoice the Contractor shall include assigned fund codes, the University Libraries' order record number, and publisher identification numbers for each title.

Blackwell's policy is to invoice each material type (i.e. Approval, Standing and Firm Order) separately. Invoices will be arranged to your specifications and will accompany all shipments. You can specify invoice sort preference of order number, date, fund or department. Items may be arranged on the invoice by title, author, order number, order date, department or fund. You can also specify a dollar limit or title limit per invoice. Our invoices display discounts on a per title basis and list shipping and handling details. Our invoices also include the following: FEIN, bill-to and ship-to addresses, account number, ILS order number, title, volume, ISBN, and quantity. All Blackwell invoices and correspondence (hard copy and electronic) will reference your purchase order numbers and will include the information noted above. To view a sample invoice, please refer to Attachment 2.

13. The Contractor shall alert Virginia Tech to the possibility of online availability, any changes in the current online- availability, and changes made to pricing models.

Upon request, Blackwell will review Virginia Tech's continuations and provide online availability and pricing details. 0

blackwell.com 8 D. Renewals 0 1. The Contractor shall notifY Virginia Tech of price increases over $500 or 100% price increases from the base price on the last renewal invoice before the order is placed with the publisher.

Blackwell will notify Virginia Tech of price increases over$ 500 or 100% price increase from the base price prior to placing the order with the publisher or supplying the title.

2. The Contractor shall supply a print list of all subscribed titles for renewal, listing fund codes, order number, renewal date, the University Libraries' order record number, and estimated price.

At the end of each fiscal year, Blackwell will supply Virginia Tech with a list of all standing order titles, including fund codes, order number, and the estimated price.

Additionally, the University Libraries can access a complete printout of their standing orders through our online series database, Series Manager. All standing orders placed with us will appear on this list, citing any appropriate purchase order, Series Title, Publisher, Source (US or UK), ISSN, LC Class, current status (active, cancelled or on hold), fund, or department codes.

3. Virginia Tech reserves the right to line off titles on the annual renewal list I invoice in order to prevent them from being renewed for the subsequent renewal period.

Blackwell accepts cancellations any time prior to invoicing with the exception of those titles that requirement pre payment to the publisher and books that are non-returnable to publishers. Written cancellation notices will be issued within five working days of the date of cancellation. The notices list our name, the purchase order number, the title, the reason for cancellation, and the address to which the item would have been shipped.

4. On the renewal list, the Contractor shall alert Virginia Tech to any changes in a title's format that may impact 0 availability. Blackwell will notify Virginia Tech to any changes in a title's format that may impact the availability.

E. Claims

1. The Contractor shall provide a flexible, fast, and effective online claims service with reporting and reclaiming assistance features. Virginia Tech may claim missing issues through the Contractor or directly from the publisher.

We aggressively pursue titles not received by their announced date. Responses to our publisher claims allow us to update expected publication dates in our databases, and to send libraries accurate reports on overdue titles. Our automated ordering cycles provide for prompt researching of titles not received or reported on by publishers. Should you need to claim from us, we will either produce a current report or solicit information from the publisher.

Once current volume and series updates are received from the publisher, our series staff will issue a Claims Response Form. Our response form includes the series title, series ID#, volume claimed, and a status update.

The publisher status update is then added as a "Notes to Libraries", or NL. NL's are delivered to customers and posted to Series Manager.

The Libraries can claim both standing order and digital reference titles and view a comprehensive list of series titles with comprehensive volume detail and billing history.

In an effort to eliminate the need for the Libraries to submit standing order claims, Blackwell proactively researches the status of our series. We provide weekly "Notes to Libraries" or NLs, by mail to libraries. Our NL's are not prompted by customer claims, but are the product of proactive research done by our series department. 0

blackwell.com 9 Section VI, El continued Lastly, the Libraries can claim and research standing orders on Series Manager. You can view your orders, NL's, volume 0 history, prospective volumes and billing history. We offer two options for claiming volumes from Series Manager:

I. Follow the [Submit claim]link in the first section of the Series Detail title record. The claim form will open. • Enter volume information, the reason for claiming, and any other pertinent information. If you enter your e mail address in the notes, you will receive a claim response by e-mail. • Click on the Submit Claim button to complete the transaction. • Confirmation that the claim request was submitted successfully will then display.

2. Follow the [View volume history]link in the first section of the Series Detail title record. There will be a [Claim Note]link following each published volume. • Click on that link to open the claim form. • Enter volume information, the reason for claiming, and any other pertinent information. If you enter your e- mail address in the notes, you will receive a claim response by e-mail. • Click on the Submit Claim button to complete the transaction. • Confirmation that the claim request was submitted successfully will then display. • Claims submitted via Series Manager will generate an email response.

2. Virginia Tech will submit claims to the Contractor by telephone, e-mail, fax, letter, and/or Contractor's online claiming module.

Blackwell accepts Continuations claims by phone, email, fax, letter, and online through Series Manager.

3. The Contractor shall submit claims to the publisher within five (5) working days of receipt from Virginia Tech. 0 Blackwell will submit claims to the publishers within five working days of receipt from Virginia Tech. However, in an effort to eliminate the need for the Libraries to submit standing order claims, we proactively research the status of our series. We provide weekly "Notes to Libraries" or NLs, by mail to libraries. Our NL's are not prompted by customer claims, but are the product of proactive research done by our series department.

4. The Contractor shall notifY Virginia Tech of the status of all outstanding claims via a monthly report. The Contractor shall also respond to individual requests for claims status via e-mail, fax, or telephone.

Blackwell will supply Virginia Tech with a monthly status report of all outstanding claims. Our series staff will respond to the Libraries' individual request for claims status by email, fax, or telephone. Our Claims Response Form includes the series title, series ID#, volume claimed, and a status update.

Blackwell does not require pre-payment for Continuations, and thus will never need to provide a credit to cover your costs of purchasing the missing volumes. However, shipments lost in transit will be reshipped, at Blackwell's expense, within 14 calendar days of notification provided that the publisher can resupply within that timeframe.

F. Cancellations

1. The Contractor shall cancel individual titles at any time during the subscription year when notified by Virginia Tech.

Blackwell accepts cancellations any time prior to invoicing with the exception of those titles that requirement pre payment to the publisher and books that are non-returnable to publishers. Written cancellation notices will be issued 0 within five working days of the date of cancellation. The notices list our name, the purchase order number, the title, the

blackwell.com 10 SecHon VI, Fl continued 0 reason for cancellation, and the address to which the item would have been shipped. Blackwell will cancel standing orders by the next available volume upon receipt of a written request from your Library. Cancellation requests will be processed within 24 hours. If immediate cancellation of the standing order is not possible due to publisher restrictions and/or policies, Blackwell will communicate this to you. At the time of communication, we will work with you to establish a reasonable time frame for the standing order cancellation.

If a cancellation has been confirmed by Blackwell, and the item is subsequently shipped to your Library, we will accept return of the item and issue full credit, including return shipment costs.

2. The effective date of cancellation will be detennined by Virginia Tech, except in the case of publishers' restrictions.

Blackwell understands and will comply. Please refer to our response to Section VI, Fl for our cancellation policy.

3. The Contractor shall acknowledge receipt of Virginia Tech's cancellation notice via e-mail, letter, or regular report. Cancelled titles shall be deleted from further renewal listings and invoices. Cancelled titles shall automatically be deleted from the next main renewal invoice list.

Blackwell will acknowledge the receipt ofVirginia Tech's cancellation notices by email, letter, or regular report. The cancelled titles will be deleted from further renewal listings and invoices, and will be automatically deleted from the next main renewal invoice list. Please refer to Section VI, Fl for our cancellation policy.

4. The Contractor shall request refunds of any unexpired portions of orders. Refund credits for the full amounts refunded by the publishers shall be refunded to Virginia Tech.

Blackwell does not require pre-payment for Continuations, and thus will not need to refund credits to Virginia Tech.

5. Virginia Tech reserves the right to cancel any renewal that has increased from the base price on the last 0 renewal invoice over $500 or has a 100% price increase from the base price on the last renewal invoice even if not advised of price increase before the renewal is placed with the publisher.

Blackwell understands and will comply. Please refer to Section VI, F1 for our cancellation policy.

G. Reports

1. The Contractor shall make the monthly report data available online and, upon request, in print. These monthly reports to include, but not be limited to, the following:

In addition to regular status reports, several management reports are available by request from your Account Manager or 0 in Series Manager, our web-based series database, and can be printed using your browser or can be copied into MS

blackwell.com 11 Section VI, GJ continued Excel.

0 Types of management reports include:

• List of all standing order books supplied within a given period. For a sample Standing Order Management Repor~ please refer to Attachment 3

• A complete printout of the library's standing orders. All standing orders placed with us will appear on this lis~ citing any appropriate purchase order, Series Title, Publisher, Source (US or UK), ISSN, LC Class, current status (active, cancelled or on hold), fund, or department codes.

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Our management reports are provided free of charge and can be delivered electronically. We place no limitations on the number of reports or the number of times you specify each report within a year.

blackwell.com 13 0 Average total service charge Individual service charges Subscriptions listed by Library of Congress classification or title Total expenditures by subject classification Number of claims submitted Number of claims resolved List of membership and combination titles Complete records of all financial transactions processed for the Libraries Current titles on order, in alphabetical sequence, title prices and current price adjustments, frequencies, quantities, invoice identification and unique library-specified codes

Blackwell will provide all of the listed reports at no charge to Virginia Tech.

Please refer to our response to Section VI, G 1 for more information regarding our management reports.

3. The Contractor shall regularly notifY Virginia Tech of the availability of supplementary materials related to subscriptions, i.e. supplements and special issues not included in the main subscription.

Blackwell understands and will comply.

4. The Contractor should provide custom fiscal and collection management reports in a timely manner as requested by Virginia Tech. Reports should be provided in electronic spreadsheet fonnat.

Blackwell can supply the customized reports as required. These are normally provided free of charge to the library. If a customized report is requested that requires significant investment of our programming resources, it would require negotiation between Virginia Tech and Blackwell.

Requests for customized reports should be directed to your Account Manager, Nancy Rodell. She will acknowledge your 0 request with 24 hours and provide an estimate ofthe amount of time required to deliver each customized report.

H. Shipments

1. Delivery of all materials, invoices, printed reports, and correspondence shall be made FOB destination inside the Newman Library at the following address: Virginia Tech University Libraries Technical Services I Serials Receiving P.O. Box 90001 Blacksburg VA 24062-900 I

For carrier services that cannot deliver to a PO Box:

Virginia Tech University Libraries Technical Services I Serials Receiving I 00 Kent Street Blacksburg VA 24061

Blackwell understands and will comply.

2. Virginia Tech shail not be held responsible for shipments lost in transit or otherwise not received. The Contractor shaH provide replacement copies at no charge for defective, mutilated, or damaged issues, or those that are not delivered within publisher policies. 0 Blackwell will replace shipments lost in transit or otherwise not received without additional charge. We will provide

blackwell.com 14 Section VI, H2 continued replacement copies at no charge for defective, mutilated, damaged, and items supplied in error. Please refer to 0 Attachment 4 to view our return policy. I. Pricing

1. Virginia Tech reserves the right to obtain supporting documentation on prices from the Contractor at any time during the contract period.

Blackwell understands and will comply.

J. Invoicing

1. The following information shall appear on each invoice:

Name and address of the Contractor Library bill-to address Library ship-to address Account number assigned by the Contractor Library purchase order number for each title Contractor title number University Libraries' order record number Title (include a breakdown oftitles which are parts of memberships, combinations, or series) Publisher Frequency Indication as to whether title is new, a renewal, transfer, or additional copy order Number of copies being ordered for each subscription JSSN Period covered (inclusive dates) Volume number (beginning with new title) 0 Current published price Service charge, if any Shipping and handling fees Summary page detailing total prices, total additional charges (if any), and net total Library fund code designation supplied by Virginia Tech Format

Blackwell's policy is to invoice each material type (i.e. Approval, Standing and Firm Order) separately. Invoices will be arranged to your specifications and will accompany all shipments. You can specify invoice sort preference of order number, date, fund or department. Items may be arranged on the invoice by title, author, order number, order date, department or fund. You can also specifY a dollar limit or title limit per invoice. Our invoices display discounts on a per title basis and list shipping and handling details. Our invoices also include the following: FEIN, bill-to and ship-to addresses, account number, ILS order number, title, volume, and quantity. All Blackwell invoices and correspondence (hard copy and electronic) will reference your purchase order numbers and will include the information noted above. To view a sample invoice, please refer to Attachment2.

Blackwell does not require pre-payment for Continuations. Virginia Tech will not be billed for a title until is received and invoiced by Blackwell. If there are any fluctuations or problems with billing, your Account Manager, Nancy Rodell, will be available to address those issues. Any credits owed to Virginia Tech will be issued in a credit memo. Please refer to Attachment 5 to view a sample credit memo. 0 3. Separate Invoices. The Contractor should supply separate invoices as requested by Virginia Tech.

blackwell.com 15 Section VI, f3 continued Blackwell understands and will comply.

0 4. The Contractor shall supply invoices in electronic format to the attention of:

Ruby Sheppard [email protected] Andi Ogier [email protected] Gail Dalton [email protected]

Blackwell understands and will comply.

5. The Contractor shall supply one (I) print copy of all invoices and one (I) print copy of annual renewal list I invoice to the address provided in H. 1.

Blackwell understands and will comply.

6. The Contractor shall supply proof of payments made to publishers upon request.

Blackwell understands and will comply.

7. The Contractor shall issue a check to Virginia Tech for all outstanding credits at the end of the contract period.

A check for all outstanding credits will be issued at the end of the contract period providing that the account is current.

K. Online Support

1. The Contractor shall provide Virginia Tech with the administrative and technical support to perfonn online subscription management operations including, but not limited to, direct transmission of online orders, 0 electronic claiming, and report generation. Continuous technical support and training for our systems will be provided free of charge. In addition to the Collection Manager and Series Manager training you will receive from your Regional Sales Manager, Hannah Bucholz, we also offer Collection Manager training and support from Maggie McNair, Senior Product Analyst.

Training sessions can be provided during scheduled site visits or through our online meeting and web conferencing application, WebEx. All WebEx sessions are live and allow libraries to experience hands-on Collection Manager and Series Manager training as needed.

Blackwell also provides online Collection Manager documentation and strategically placed links throughout the database. Reference sheets are available for Acquisition features, Collection Development and Approval Management features, Electronic reports, and the Collection Manager icons. The reference sheets are also available in PDF format, so that users may download or print them locally. Our [How do I?] Collection Manager links provide details and step-by step instructions for all available functions.

CMv7, the new Endeca-based version of Collection Manager, will also include online tutorials and page-sensitive "help" functionality. Beta for CMv7 began 25 August 2008.

Our online interface, Collection Manager, provides access to a database of approximately 6.5 million bibliographic records. This includes forthcoming titles, electronic books, Tables of Contents, New Titles (titles treated on approval) and firm order books representing the top scholarly and academic titles in the world. Bibliographic information is updated daily and stock status is updated hourly. 0 blackwell.com 16 Section Vi; K2 continued Collection Manager offers numerous searching options, including the use of key numeric criteria, such as ISBN (1 0 and 13 digit), LCCN and Blackwell's accession numbers. Keyword searching of the full title, author, publisher, and series title 0 is available. Boolean operators can be used to combine search criteria. Advanced features allow searching on Table of

Contents (TOC} chapter titles, TOC chapter authors, author affiliations and title summaries. Basic and advanced searches can be limited by imprint year, forthcoming titles can be included or excluded, and UK or US imprints can be included or excluded.

Collection Manager provides numerous built-in collection development and acquisitions tools including the following:

• Blackwell Selection Lists reflect regularly updated title lists of essential, recommended, reviewed, and bestselling works. Current Selection Lists include, but are not limited to Blackwell Bestsellers, Blackwell Special Offers, Noteworthy University Press Titles, CHOICE Recommended and Outstanding Titles, and literary prize and award winners. Our Selection Lists are continuously growing and we welcome suggestions from our library partners. • The Library Lists feature allows Blackwell to post library requested, retrospective titles lists to Collection Manager for convenient review and ordering. • Blackwell Personal Lists feature offers Collection Manager users the ability to create and manage personal and shared title lists. Users can save part, or all of a group of titles as a named list either to be used privately, or shared with colleagues. Titles can be added or deleted from the lists, and lists can be merged or deleted entirely. • From any title list in Collection Manager, all titles or a tagged group of titles can be selected to email using the Email Titles link. From any title list in Collection Manager, all titles or a tagged group of titles can be downloaded to a file on the user's computer using the Download Titles link. The file is compatible to load into many database and spreadsheet applications, including MS Excel and Word. • Collection Manager users can browse new titles using Blackwell Subject Thesaurus terms, LC ranges, and NLM ranges. Approval Plan customers can also browse their profiles and sub-profiles for new book matches. Both features can be delimited by date. • Collection Manager is open URL compliant as a base. The metadata sent in the OpenURL statement includes 0 title and ISBN data.

Bibliographic Information Complete bibliographic information is available for all titles Blackwell treats on approval including publication status, original and current list price, publisher and distributor, alternate editions (US, UK, cloth, paper and ebook), subject and non-subject parameters, and series title if applicable. Treatment date is included for published titles and anticipated publication date is included for forthcoming titles. A system of icons indicates actions taken on behalf of your library. Approval actions taken for consortia libraries are also displayed if the collaborative collection development function has been established.

Order Functions Collection Manager is used to enter orders directly or you can export a record to place an order from your integrated library system. Regardless of the ordering method, you can place claims and review status. Collection Manager is fully interactive, allowing users to view user actions (request, order, export, etc.) on a real-time basis. Title-by-title library approval activity is linked to an online representation of library profiles and subjects within library profiles. Collection Manager will indicate if the title matched the profiles as an approval book, as a new title announcement, or as a standing order. Titles blocked by the profile are also linked.

Collection Manager could be used to track orders, rendering the use of a library's local system virtually unnecessary. Information attached to orders in Collection Manager (such as PO numbers, fund codes, department, notes, etc) is all stored and usable for retrieval.

Information on approval books, standing orders, and flrm orders is displayed in Collection Manager. For each title, you have access to complete bibliographic information, including series title, publication status, original and current list price, publisher and distributor. Title availability is included, such as "out of stock" and "publisher reports out of print". Books that are in inventory will have an "In stock" or "Low stock" note on the record. This information is updated 0 hourly. The title record will contain links to alternate editions (US, UK, paper and cloth).

blackwell.com 17 Section VI, K2 continued Collection Manager displays all library orders directly under a title record. An order icon displays directly to the left of 0 each order. This icon will display a pop-up showing additional order information, including, invoice date, notes to vendor and library notes.

Acquisitions reports for different order types can be generated in real time on Collection Manager by going to Acquisitions and Selection and requesting lists of titles by order date (or a range of dates), library subcode, fund, requestor, invoice number, department and by order status (open, invoiced, cancelled, returned) order type (firm order, slip order, approval order, standing order, out of print order, staff order, special promotion order, eBook order). The total number of titles and the total list price will appear at the top of the resulting list.

Series Manager Series Manager, our online series management tool, allows you to track standing orders, create new orders, get instant series details, view volume activity and billing history, and easily send claims. The sole function of Series Manager is to help you update and maintain your series collection in one convenient and user-friendly system.

Blackwell's volume history for some titles goes as far back as the early 1970s. The history includes the author and title of a volume, volume notation, publisher and price. Invoice date and invoice number are also included to libraries having a standing order for the series or multivolume set. Beyond the typical volume information and series management, Series Manager provides access to one of the most extensive title databases in the business. Our records include not only regular and irregular series- numbered, unnumbered, monographic, non-monographic, annuals, etc.,- but also books that are revised regularly and frequently, sets with two or more volumes published independently, and other exceptional serially-published materials. The advanced search capabilities allow you to find even the most elusive titles with the least bit of information.

Series Manager increases the ease and efficiency with which you handle your series.

Series Manager system features include:

0 • Comprehensive database - Over 240,000 US and UK series titles in print and electronic format and over 140,000 active titles, including more than 900 electronic titles • Complete bibliographic data, volume history, subjects, cross-references to related series, publication notes, expected volumes • Extensive searching tools for those obscure series titles • Search options utilizing key numeric criteria, such as ISSN, ISBN, and Blackwell's series number • Searching capabilities using keywords for series title, corporate author, publisher, or subjects. Includes filters for series status, source or format • Online new order creation, cancelling, suspending or claiming of standing orders • Convenient online documentation • Account administration and security

Series Manager enables you to manage both standing order titles and electronic digital reference volumes offered by major publishers. You can search, order, cancel, modify, and claim both standing order and digital reference titles, and view lists of series titles with comprehensive volume detail and billing history.

Access to Collection Manager and Series Manager is provided at no charge. Additionally, continuous technical support and training for our systems will be provided free of charge. Your Regional Sales Manager, Hannah Bucholz, will provide Collection Manager and Series Manager Training.

3. The Contractor shall provide Virginia Tech with account, invoice, and payment infonnation electronically.

Blackwell understands and will comply.

L. Other 0 1. Virginia Tech reserves the right to inspect the facilities of the Contractor at anytime during the contract

blackwell.com 18 ------

period. 0 Blackwell understands and will comply. 2. Upon request, the Contractor should provide Virginia Tech with trial access to future continuations management services and modules and other related peripheral services as they are developed.

Blackwell's Standing Order Service provides comprehensive and reliable delivery of books in series. Blackwell will accept your standing order for series titles published or distributed worldwide. We supply series (numbered, unnumbered, monographic, non-monographic}, serials (including those that are revised on a regular or irregular basis), and sets.

Our series database includes over 240,000 series records, including more than 140,000 active series. Entries are added or revised in response to our book-in-hand edit, as well as new information received from publishers and authoritative bibliographic sources. All standing order entries are prepared in the format prescribed by the Anglo American Cataloguing rules (AACR2).

Series Manager, our online series management tool, allows you to track standing orders, create new orders, get instant series details, view volume activity and billing history, and easily send claims. The sole function of Series Manager is to help you update and maintain your series collection in one convenient and user-friendly system.

In addition to improved series services, one of our continuous goals is to provide a steady stream of solutions to library collection development and management challenges. Some of our new developments are listed below:

1) Blackwell offers many cataloging and physical processing options. Many standing order titles are serials, annuals or series, and often classed together. This means the call number for a title remains the same except for the new volume, edition, part or year notation. Our Shelf-Ready Standing Order service begins by asking a library to provide a call number for each title classed together for which we establish a database of customized call numbers. Each time a new edition of a title is received by our Book Processing department the caii number is edited for new notation, but otherwise remains the same. In addition to the spine label, ail other processing 0 options can be performed as noted in Attachment 6.

If a library's standing order list includes titles which require monograph cataloging, they can take advantage of Blackwell MARC with Books or OCLC's World Cat Cataloging Partners (formerly called PromptCat) as described in Attachment 7.

2) In 2007 Blackwell acquired the extremely fast Endeca industrial search engine and we are actively incorporating Endeca into Collection Manager. The work underway includes the addition of many functions, the reorganization of the product, and a new look and feel for Collection Manager. Release of the product is scheduled for mid 2009.

Blackwell is employing a user-design approach to program the basics for each functional section of the new product, such as the acquisitions section and the collection development section. The first iteration of this approach took place at ALA Midwinter, and the feedback was invaluable.

All of the existing Collection Manager functions will be retained in the next version. Developments new to the forthcoming version are:

• Bookshelves in unlimited number, which allow users to store the records for titles they wish to act on later. The bookshelves will be both private and shared. Sharing allows a user to designate who will have access to a bookshelf and their privileges within it (can they change the contents or will it be read only, for example). • We are spending considerable time asking for user feedback on the design of bibliographic records in Collection Manager. Givens are that one record will represent all incarnations of a book and a user can easily designate which edition to order. • For acquisitions departments and selectors, Collection Manager is a production workspace that must make efficient use of their time. We are creating an environment in which a user can go through a long list of 0 records and take many different actions on titles individually or in groups in one pass. We are conducting blackwell.com 19 Section VI, L2 continued usability studies to learn as much as possible about how to make the environment efficient and intuitive.

0 Titles of interest can then be reviewed in Collection Manager to evaluate modification of approval or notification profiles and/or for outright purchase.

In summary, the new Collection Manager will be an innovative tool for managing your relationship with Blackwell. Many ground-breaking capabilities are being added while retaining existing functionality currently in use by Blackwell customers. After initial release, we plan further periodic releases that will add or refine features. As development progresses, we hope that you will work with us in shaping this generation of Collection Manager by sharing your needs and insights.

3) Blackwell has been a leader in the electronic content revolution in today's libraries. We recognize that patrons of libraries are demanding more and more material in an electronic format. We work diligently with our e content partners and publishers to get electronic materials to libraries. We offer over 900 online titles from publishers such as Wiley, Elsevier, Taylor & Francis, Oxford University Press, McGraw-Hill and Blackwell Publishing --and the list grows daily. In addition, we currently partner with ebrary and eBook Library (EBL) to expand our offering of ebooks and electronic databases to libraries. Collection Manager, Blackwell's powerful web-based collection development and acquisitions tool, provides access to over 90,000 EBL titles and 90,000 ebrary titles on a perpetual access basis. More information on our ebook offerings is included as Attachment 8.

4) Through the electronic interfaces that Blackwell has established with leading integrated library system (ILS) vendors, libraries increase the accuracy and timeliness of orders, and streamline the receiving process, while minimizing manual data entry. Our Shelf Ready services make it possible for libraries to use us as a single source for obtaining books and making them available in the shortest time possible. Additionally, Blackwell's MaRC With Books and OCLC Promptcat services, along with Blackwell's Shelf-Ready Service, quickly put books on the shelf and available to users through the OPAC. 0 VII. PROPOSAL PREPARATION AND SUBMISSION: A. General Requirements

1. RFP Response: In order to be considered for selection, Offerors must submit a complete response to this RFP. One original and five copies of each proposal must be submitted to: Virginia Tech Purchasing Department (0333) 270 Southgate Center Blacksburg. VA 24061

Reference the Opening Date and Hour, and RFP Number in the lower left hand corner of the return envelope or package.

No other distribution of the proposals shall be made by the Offeror.

Blackwell understands and will comply.

2. Proposal Preparation a. Proposals shall be signed by an authorized representative of the Offeror. All information requested should be submitted. Failure to submit all information requested may result in Virginia Tech requiring prompt submission of missing information and/or giving a lowered evaluation of the proposal. Proposals which are substantially incomplete or lack key information may be rejected by Virginia Tech at its discretion. Mandatory requirements are those required by law or regulation or are such that they cannot be waived and are not subject to negotiation. 0 b. Proposals should be prepared simply and economically providing a straightforward, concise description of

blackwell.com 20 capabilities to satisfY the requirements of the RFP. Emphasis should be on completeness and clarity of content.

0 c. Proposals should be organized in the order in which the requirements are presented in the RFP. All pages of the proposal should be numbered. Each paragraph in the proposal should reference the paragraph number of the corresponding section of the RFP. It is also helpful to cite the paragraph number, subletter, and repeat the text of the requirement as it appears in the RFP. If a response covers more than one page, the paragraph number and sub letter should be repeated at the top of the next page. The proposal should contain a table of contents which cross references the RFP requirements. Information which the offeror desires to present that does not fall within any of the requirements of the RFP should be inserted at an appropriate place or be attached at the end of the proposal and designated as additional material. Proposals that are not organized in this manner risk elimination from consideration if the evaluators are unable to find where the RFP requirements are specifically addressed.

d. Each copy of the proposal should be bound in a single volume where practical. All documentation submitted with the proposal should be bound in that single volume.

e. Ownership of all data, material and documentation originated and prepared for Virginia Tech pursuant to the RFP shall belong exclusively to Virginia Tech and be subject to public inspection in accordance with the Virginia Freedom of Information Act. Trade secrets or proprietary information submitted by an Offeror shall not be subject to public disclosure under the Virginia Freedom of Information Act. However, to prevent disclosure the Offeror must invoke the protections of Section 2.2-4342F of the Code of Virginia, in writing, either before or at the time the data or other materials is submitted. The written request must specifically identify the data or other materials to be protected and state the reasons why protection is necessary. The proprietary or trade secret material submitted must be identified by some distinct method such as highlighting or underlining and must indicate only the specific words, figures, or paragraphs that constitute trade secret or proprietary information. The classification of an entire proposal document, line item prices and/or total proposal prices as proprietary or trade secrets is not acceptable and may result in rejection of the proposal. 0 Blackwell understands and will comply. 3. Oral Presentation: Offerors who submit a proposal in response to this RFP may be required to give an oral presentation of their proposal to Virginia Tech. This will provide an opportunity for the Offeror to clarify or elaborate on the proposal but will in no way change the original proposal. Virginia Tech will schedule the time and location of these presentations. Oral presentations are an option of Virginia Tech and may not be conducted. Therefore, proposals should be complete.

Blackwell understands and will comply.

B. Specific Requirements

Blackwell understands and will comply.

1. Ability to Provide Services:

a. Provide a brief narrative statement (bullet points) describing the level of experience in providing similar services as described herein.

Please refer to the section of our response titled "Executive Summary".

b. Identify your ability to provide and service various type and formats of continuations materials and subscriptions by checking in the appropriate field in Attachment C.

blackwell.com 21 Section VII, BJ h continued Please to Attachment C to view which service types and formats of continuations materials and subscriptions we can 0 supply. c. Describe your ability to provide and service continuations subscriptions from domestic and non-U.S. publishers; commercial and noncommercial publishers; be sure to mention exceptions and exclusions.

Blackwell's Standing Order Service provides comprehensive and reliable delivery of books in series. Blackwell will accept your standing order for series titles published or distributed worldwide. We supply series (numbered, unnumbered, monographic, non-monographic), serials (including those that are revised on a regular or irregular basis), and sets. However, we cannot supply leased materials, non-book items, periodicals, loose-leaf publications, or print materials available by subscription only.

d. Provide evidence of financial stability for at least the last two years of the firm's operation to include credit rating.

Because Blackwell North America, Inc. has been privately owned by the Blackwell family since its inception, we do not normally publish annual statements. We have, however, included profit and loss and balance sheets for the last tvvo fiscal years in order to demonstrate our financial stability. Please refer to Attachment 9 to view these statements.

During the past three years we have not assigned or sold any of our accounts receivable.

e. Provide a brief description (bullet points) of the key individuals who would be assigned to any resulting contract, including contact information and experience.

To view a listing of the staff assigned to your account, including contact information and experience, please refer to the section of our response titled "Staffing Profile".

f. Provide a brief narrative statement (bullet points) describing specific plans for providing the proposed 0 service, including how and when the services will be performed. At this time, Blackwell supplies approximately $120,000.00 annually in standing order titles to Virginia Tech. Should you decide to consolidate standing orders with Blackwell, we will provide transfer assistance, Typically the process is as follows:

• Library confirms the series list to be supplied, including title, current source (whether publisher or another vendor), any library specific information to be included with the order (e.g., purchase order number, fund code, etc.), any special instructions or frequency information (supply every other year, etc.), and information on the latest volume received.

• The library returns a signed piece ofletterhead, along with a supply of blank letterhead, and if possible, envelopes.

• Blackwell creates supplier cancellation letters for the library using the signed letterhead. We will then send the cancellation letters to the library's current suppliers.

• Blackwell will create new standing orders based on the information cited on the list.

In our experience orders sourced by other vendors are generally cancelled quickly and duplication is seldom an issue. Publisher cancellations can take longer and there is some likelihood ofinitial duplication with orders sourced direct. In any event, we will extend a blanket return privilege on standing order volumes for one full year after the transfer, and we will work with the library's staff to identifY and resolve any problems with duplication.

Our transfer senrice is provided free of charge.

g. Provide a narrative statement (bullet points) or statistical reports describing internal quality control 0 procedures.

blackwell.com 22 0 Section VII,Blgcontinued Blackwell employs the following internal quality control procedures:

• We operate a Qyality Management System that complies with ISO 9001:2000. • We are the only company of our kind that is ISO certified. • This system ensures thoughtful, reliable, process driven quality control. • We provide employees with training and development not only during their first year, but throughout their time with us. We recognize that by giving staff the tools they need to be successful, they will then be equipped to serve and support our customers in the best way possible. Our commitment is evident in our ISO certified Qyality Manual.

h. Provide sample invoices.

To view a sample invoice, please refer to Attachment 2.

2. Pricing and Payments:

a. Provide pricing for all continuations as listed in Attachment D.

Please refer to Attachment D to view pricing details for the continuations included as part of your RFP.

Please note that Attachment D contained a large number of titles which had no current billing history available or are not supplied on standing order by Blackwell. In most cases the items listed are journals, which we cannot supply. This sample list does not seem to represent Virginia Tech's current standing orders with Blackwell. Therefore, our pricing recommendation and offer are based upon the titles you currently purchase from us on standing order. Please refer to o the section of our response titled "Pricing Proposal" to review our offer to Virginia Tech. b. Comment on your willingness to hold pricing firm through the initial five-year contract period and all subsequent renewals.

Blackwell will hold pricing for the initial five-year contract period and all subsequent renewals.

c. Describe any tenns and/or discounts applicable for one-line invoice payments, prepayments, deposit accounts, and other payment options.

Blackwell's terms are Net 30 days.

In an effort to provide create and cost effective payment options, we are pleased to offer Virginia Tech the opportunity to utilize our deposit accounts. Deposit accounts offer the following beneflts over traditional payment methods:

• Reduces costs by interest earned or increased discounts • Eases the internal tracking ofinvoices and credits by focusing on exception items • Relieves your Accounting Department of check writing and tracking expenditures using monthly statements • Allows funds to be allocated without risk of loss through budget cuts

At your request, we will set up an account for your standing order purchases. We offer three account options for you to choose from:

1. Convenience Deposit Accounts give you the opportunity to deposit small amounts of funds for any type of order. There is no minimum initial deposit amount required. 2. Interest Deposit Accounts require an initial deposit of$ 10~000. This account accrues interest at the rate of prime less 3.0% when your balance is kept at or above$ 10,000. 3. Added Discount Deposit Accounts: To qualifY for an added 0.5% discount (up to 10.5% or 11 %) on standing 0 orders, Virginia Tech must deposit an amount approximating at least 50% of estimated annual purchases. The blackwell.com 23 Section VII, B2ccontinued minimum deposit is $100,000 and should be made at the beginning of the fiscal year. Should you decide to take 0 advantage of our discount deposit account, a positive deposit account balance must be maintained. Invoices will continue to be dispatched with shipments and credits when returns are received. These transactions are reflected on a monthly statement which will be mailed to you.

d. Provide a brief narrative outlining how Virginia Tech's prepayment and/or current subscription payments are insured or otherwise protected.

Blackwell has been supplying continuations and standing order materials to academic libraries for more than 34 years. Additionally, we have more than 130 years experience as a supplier of scholarly, scientific/technical, out-of print, and similar books to academic libraries. We have deposit accounts with institutions in the US, China, UK, UAE, Mexico, Australia, Germany, and Canada. All deposited funds are treated as liabilities to the institutions on our financial statements. We strictly adhere to FASB (Financial Accounting Standards Board) guidelines in our accounting of these deposits. We will comply with any requests for reimbursement of deposited funds and immediately refund deposit account balances. We are not aware of any situation relating to our deposit accounts where an institution has viewed their deposit funds as improperly handled, improperly accounted for, or even partially lost.

Blackwell does not require prepayment for our standing order services.

e. Provide a schedule of the payment, invoicing, and renewal cycle.

Blackwell invoices and ships books on a weekly basis, and since we do not require prepayment for continuations books, Virginia Tech will only receive invoices for titles at the time shipments arrive at the Libraries. Your continuations will be renewed annually unless we receive a cancellation notice from the Libraries.

3. Reports:

0 a. Provide samples of all standard reports available as outlined in Section VI, Gland G2.

Please refer to our response to Section VI, G 1 and G2.

b. Indicate any applicable policies, such as cost or advance time, required for preparation of customized or nonstandard reports.

Requests for customized reports should be directed to your Account Manager, Nancy Rodell. She will acknowledge your request with 24 hours and provide an estimate of the amount of time required to deliver each customized report.

c. Provide an overview of the features of the subscription management database.

Series Manager system features include:

• Comprehensive database- Over 240,000 US and UK series titles in print and electronic format and over 140,000 active titles, including more than 900 electronic titles • Complete bibliographic data, volume history, subjects, cross-references to related series, publication notes, expected volumes • Extensive searching tools for those obscure series titles • Search options utilizing key numeric criteria, such as ISSN, ISBN, and Blackwell's series number • Searching capabilities using keywords for series title, corporate author, publisher, or subjects. Include filters for series status, source or format • Online new order creation, cancelling, suspending or claiming of standing orders

blackwell.com 24 ------,

Section VII,B3ccolllinued • Convenient online documentation 0 • Account administration and security Series Manager enables you to manage both standing order titles and electronic digital reference volumes offered by major publishers. You can search, order, cancel, modifY, and claim both standing order and digital reference titles, and view lists of series titles with comprehensive volume detail and billing history.

Please refer to Section VI, K2 for a complete description of Series Manager.

1) College of William and Mary Stephen Clark Acquisitions Librarian Earl Gregg Swem Library Williamsburg, VA Ph: 757.221.3107 [email protected] Years of service: 1980 to present.

2) Duke University Nancy Gibbs Department Head of Acquisitions University Libraries Box90187 Acquisitions Department, Smith Warehouse 0 Durham, NC 27708-0187 Ph: 919.660.5894 [email protected] Years of service: 1985 to present.

3) University of Texas at Austin Glen Worley Manager, Library Services University of Texas Libraries 1 University Station S5400 Austin, TX 78712 Ph: 512.495.4149 [email protected] Years of service: 1982 to present.

4) Washington and Lee University David Badertscher Head ofTechnical Services Leyburn Library 204 West Washington Street Lexington, VA24450 Ph: 540.458.8657 )[email protected] Years of service: 1978 to present.

5. Small, Women-owned and Minority-owned Business (SWAM) Utilization: 0 If your business can not be classified as Small, Women-owned, or Minority-owned, describe your plan for

blackwell.com 25 utilizing SWAM businesses if awarded a contract. Describe your ability to provide statistical reporting on actual SWAM subcontracting when requested. If your firm or any business that you plan to subcontract with can be classified as SWAM, but has not been certified by the Virginia Department of Minority Business 0 Enterprise, it is expected that the certification process will be initiated no later than the time of the award.

Blackwell is a book jobber which specializes in providing books and related products to university libraries. We do not publish books. We purchase books supplied to you in response to your requirements from the publisher on a sole source basis. Accordingly, we have no ability to influence the choice of book vendors. We fully support the objectives of the SWAM Programs; but book jobbers can only obtain a requested title from the unique publisher of that book. Hence, we have little ability to affect the use of Small, Women or Minority owned businesses in regards to this contract.

6. The return of the General Infonnation Fonn and addenda, if any, signed and filled out as required.

Blackwell understands and will comply.

VTTT. SELECTION CRITERIA AND A WARD:

A. Selection Criteria Proposals will be evaluated by Virginia Tech using the following:

Maximum Point Criteria Value

1. Ability to provide service 40

2. Pricing and payments 20

3. Reports I Contractor's subscription management database 15 0 4. References 15 5. SWAM Utilization 10

Total 100

B. Award

Virginia Tech reserves the right to award more than one contract as a result of this solicitation.

Blackwell understands and will comply.

ADDENDUM:

Any ADDENDUM issued for this solicitation may be accessed at http://www.purch.vt.edu/html.docs/bids.php. Since 0 a paper copy of the addendum will not be mailed to you, we encourage you to check the web site regularly. blackwell.com 26 Section IX continued Blackwell understands and will comply.

0 X. CONTRACT ADMINISTRATION:

Blackwell understands and will comply.

XI. TERMS AND CONDITIONS:

This solicitation and any resulting contract/purchase order shall be governed by the attached terms and conditions.

Blackwell understands and will comply.

XII. ATTACHMENTS:

Attachment A - Terms and Conditions Attachment B - Standard Contract Form Attachment C- Publication Types Attachment D - Subscription Pricing Schedule 0

blackwell.com 27 ATTACHMENT A 0 TERMS AND CONDITIONS RFP General Terms and Conditions

See http://www.purch.vt.edu/html.docs/tenns/GTC RFP 050608.pdf

Special Terms and Conditions

1. AUDIT: The Contractor hereby agrees to retain all books, records, and other documents relative to this contract for five (5) years after final payment, or until audited by the Commonwealth of Virginia, whichever is sooner. Virginia Tech, its authorized agents, and/or the State auditors shall have full access and the right to examine any of said materials during said period. 2. AVAILABILITY OF FUNDS: It is understood and agreed between the parties herein that Virginia Tech shall be bound hereunder only to the extent of the funds available or which may hereafter become available for the purpose of this agreement. 3. CANCELLATION OF CONTRACT: Virginia Tech reserves the right to cancel and terminate any resulting contract, in part or in whole, without penalty, upon 60 days written notice to the Contractor. In the event the initial contract period is for more than 12 months, the resulting contract may be terminated by either party, without penalty, after the initial 12 months of the contract period upon 60 days written notice to the other party. Any contract cancellation notice shall not relieve the Contractor of the obligation to deliver and/or perform on all outstanding orders issued prior to the effective date of cancellation. 4. CONTRACT DOCUMENTS: The contract entered into by the parties shall consist of the Request for Proposal including all modifications thereof, the proposal submitted by the Contractor, the written results of negotiations, the Commonwealth Standard Contract Fonn, all of which shall be referred to collectively as the Contract Documents. 5. IDENTIFICATION OF PROPOSAL ENVELOPE: If a special envelope is not furnished, or if return in the special envelope is not possible, the signed proposal should be returned in a separate envelope or package, sealed and addressed as follows: VIRGINIA POLYTECHNIC INSTITUTE AND STATE UNIVERSITY 0 Purchasing Department (0333) 270 Southgate Center Blacksburg, VA 24061 Reference the opening date and hour, and RFP Number in the lower left corner of the envelope or package. If a proposal not contained in the special envelope is mailed, the Offeror takes the risk that the envelope, even if marked as described above, may be inadvertently opened and the information compromised which may cause the proposal to be disqualified. No other correspondence or other proposals should be placed in the envelope. Proposals may be hand delivered to the. Virginia Tech Purchasing Department. 6. INDEPENDENT CONTRACTOR: The contractor shall not be an employee of Virginia Tech, but shall be an independent contractor. Nothing in this agreement shall be construed as authority for the contractor to make commitments which shall bind Virginia Tech, or to otherwise act on behalf of Virginia Tech, except as Virginia Tech may expressly authorize in writing. 7. INSURANCE: By signing and submitting a proposal under this solicitation, the Offeror certifies that if awarded the contract, it will have the following insurance coverages at the time the work commences. Additionally, it will maintain these during the entire term of the contract and that all insurance coverages will be provided by insurance companies authorized to sell insurance in Virginia by the Virginia State Corporation Commission. During the period of the contract, Virginia Tech reserves the right to require the Contractor to furnish certificates of insurance for the coverage required. INSURANCE COVERAGES AND LIMITS REQUIRED: A.Worker's Compensation- Statutory requirements and benefits. B. Employers Liability- $100,000.00 C. General Liability - $500,000.00 combined single limit. Virginia Tech and the Commonwealth of Virginia shall be named as an additional insured with respect to goods/services being procured. This coverage is to include Premises/Operations Liability, Products and Completed Operations Coverage, Independent Contractor's Liability, Owner's and Contractor's Protective Liability and Personal Injury Liability. D.Automobile Liability- $500,000.00 0

28 The contractor agrees to be responsible for, indemnifY, defend and hold hannless Virginia Tech, its officers, agents and employees from the payment of all sums of money by reason of any claim against them arising out of any and all occurrences resulting in bodily or mental injury or property damage that may happen to occur in connection with and 0 during the performance of the contract, including but not limited to claims under the Worker's Compensation Act. The contractor agrees that it will, at all times, after the completion of the work, be responsible for, indemnity, defend and hold harmless Virginia Tech, its officers, agents and employees from all liabilities resulting from bodily or mental injury or property damage directly or indirectly arising out of the performance or nonperformance of the contract. 8. NOTICES: Any notices to be given by either party to the other pursuant to any contract resulting from this solicitation shall be in writing, hand delivered or mailed to the address of the respective party at the following address

lfto Contractor: Address Shown On RFP Cover Page Attention: Name Of Person Signing RFP

If to Virginia Tech:

Virginia Polytechnic Institute and State University Attn: Roger Gupta VCO Purchasing Department (0333) 270 Southgate Center Blacksburg, VA 24061

and

Virginia Polytechnic Institute and State University Attn: Ladd Brown University Libraries Blacksburg, VA 24061 0

29 ATTACHMENTB

Standard Contract form for reference only 0 Offerors do not need to fill in this form

COMMONWEALTH OF VIRGINIA STANDARD CONTRACT

Contract Number: ______

This contract entered into this __ day of 20_, by , hereinafter called the "Contractor" and Commonwealth of Virginia, Virginia Polytechnic Institute and State University called "Virginia Tech".

WITNESSETH that the Contractor and Virginia Tech, in consideration of the mutual covenants, promises and agreements herein contained, agrees as follows:

SCOPE OF CONTRACT: The Contractor shall provide the ______to Virginia Tech as set forth in the Contract Documents.

PERIOD OF CONTRACT: From ______through ______

COMPENSATION AND METHOD OF PAYMENT: The Contractor shall be paid by Virginia Tech in accordance with the 0 contract documents. CONTRACT DOCUMENT: The contract documents shall consist of this signed contract, Request For Proposal Number -----,--- dated , together with all written modifications thereof and the proposal submitted by the Contractor dated and the Contractor's letter dated , all of which contract documents are incorporated herein.

In WITNESS WHEREOF, the parties have caused this Contract to be duly executed intending to be bound thereby,

Contractor: Virginia Tech

By: ______By: ______

Title:, ______

b!ack\vell.com 30 ------,

ATTACHMENT C 0 PUBLICATION TYPES TYPES OF PUBLISHERS Will Provide Cannot Provide General circulation periodical publishers X University presses X University departments X Scientific societies X Private Corporations X Government/Nonprofit Agencies X ___ Museums and Galleries x ___ Small Press x ___ Associations X Individuals X Non-paper format publishers X

PLACES OF PUBLICATION Will Provide Cannot Provide United States X Canada X United Kingdom X Continental Europe X Russia and other Eastern European countries X Latin America (Mexico and Central America) X Asia X Pacific Nations including Australia X Africa X South America X 0 Middle East X

MATERIAL TYPES Will Provide Cannot Provide Periodical subscriptions X ___ Annuals, biennials, lesser frequencies x ___ Memberships with multiple titles X ___ Publishers' series (monographic) X Combinations subscriptions with special publisher pricing X Indexes and supplementary volumes offered as parts of subscriptions X to be serviced automatica11y as part of the subscription Indexes and supplementary volumes offered separately and not as part .!.x,_ ____ of the subscription Electronic publications available in computer file format or remote access X Microforms or other special formats X

blackwell.com 31 0 ATTACHMENTD Subscr'pt'on' ' Pricing SC IIC d U lc JSSN Format Title .· ii< 2009 Price 0065-2725 Serial Print Advances in heterocyclic chemistry $173.00 1058-7497 Serial Print Advances in taxation. $89.95 Advertising red books. International advertisers & Not Up In Our System Serial Print agencies. 0003-8520 Serial Print Architectural digest. Not Up In Our System 0066-622X Serial Print Architectural history. Not Up In Our System 1477-1500 Online only Asian affairs. Journal, Unable to Supply 0004-4687 Online only Asian survey. Journal, Unable to Supply 1432-0746 Online only Astronomy and astrophysics. Journal, Unable to Supply 1 572-946X Online only Astrophysics and space science Journa~ Unable to Supply 1875-8576 Online only Asymptotic analysis. Journal, Unable to Supply ATLA religion database with ATLASerials Customer Must Order Direct Database (Unlimited users) 1471-6828 Online only Australasian journal of philosophy, Journal, Unable to Supply 1758-1559 Online only Avian biology research. Journal, Unable to Supply 1465-3338 Online only Avian pathology. Journal, Unable to Supply Online only Package Canadian entomologist Journal, Unable to Supply 0069-3138 Serial Print Chemistry and physics of carbon. $179.95 1745-3755 Online only CoDesign Journal, Unable to Supply 1 532-690X Online only Cognition and instruction. Journal, Unable to Supply 0 1573-2819 Online only Cognitive therapy and research. Journal, Unable to Supply 1545-2530 Online only College & undergraduate libraries Journal, Unable to Supply 1435-1536 Online only Kolloid-Zeitschrift & Zeitschrift fOr Polymere Journal, Unable to Supply 1439-6912 Online only Combinatorica. Journal, Unable to Supply 1420-8946 Online only Commentarii mathematici helvetici. Journal, Unable to Supply 1479-5795 Online only Communication education, Journal, Unable to Supply 1479-5787 Online only Communication monographs, Journal, Unable to Supply 1557-7430 Online only DNA and cell biology Journal, Unable to Supply •i or 1531-8362 Online only "Y· ""'''"" Journal, Unable to Supply Drug metabolism and disposition : the biological Journal, Unable to Supply 1521 -009X Online only fate of chemicals. 1742-0598 Online only Du Bois review : social science research on race. Journal, Unable to Supply 1547-7398 Online only Duke mathematical journal. Journal, Unable to Supply 1539-297X Online only Ethics Journal, Unable to Supply 1466-4356 Online only Ethnic and racial studies. Journal, Unable to Supply 1573-5060 Online only Euphytica. Journal, Unable to Supply 0265-6914 Online only European history quarterly. Journal, Unable to Supply European journal of clinical microbiology & Journal, Unable to Supply 1435-4373 Online only infectious diseases. 0954-3007 Online only European journal of clinical nutrition. Journal, Unable to Supply Film & television literature index (Unlimited Customer Must Order Direct Database users) Gender watch I from ProQuest Company. (2 Customer Must Order Direct Database users) ~..:J:erontOIOQISI w1m ...~ourna s o geronLOiogy:--senes Journal, Unable to Supply 0 Online only Package -" Customer Must Order Direct Database Historical New York Times (5 users) blackwcll.com 32 ., ,...,,_,~Mitteilungen zur Chemie, Physik, , Unable to Supply 0 , und Technologie des Holzes. 1. v Online only Online only 1& I I risk ITournai, Unable to Supply Online only ,,,1, Unable to Suoolv _1533-15~ _Online only I , Unable to Supply 1 Online onl Human Journal. Unable to Suoolv 1547-81 81 _ Onlin_e_ only Human factors. , Unable to Supply Online onl ITournai , Unab :to Supp[y Online only Human . Unab :to Suool ~ Online only Tournai, Unab :to Supp[y Online only Journal. Unable to Suoolv J 573:ti_1_11_ _ Onlineonly I , Unable to Supply 14 )nline on I ·journal. lourna , Unable to Supp[y 1 )nline on liE i Journa Unable to Suool 1432-1211 lnline on i lourna , Unable to Supp[y 1' Online only IIndiana , journal. IJournal. Unable to Suoolv 1 Online only IJournal of 'in higher i ITournai, Unable to Supply Online only I Tournai, Unable to Supp[y I of, ou•, .do, ,J security and emergency journal, Unable to Supply management [electronic resource]. _1041-r.>:J:>_ _Onlin"..Qllly Journal, Unable to Supply 1931>-8631 Online only ltn .. mol of hospitality marketing & management Online only IJournal of housing for the elderly. ITournai, Unable to Supply 1 Online only I Journal. Unable to Suoolv journal, Unable to Supply 1553-166X Online only [Journal of industrial and management optimization

1' _Online orlly [Journai_Qfinsect I ITournai. Unable to Suoolv 1572-81 45 Online only I of 1 I i ITournai, Unable to Supply 0 Journal of intelligent material systems and iJournal, Unable to Supply 1530-81 38 Online only structures. 1' Online only IMilitary I , Unable to Supp[y Th "h 1944-7744 Online only New York review of books. '"" ·;>P• ito Suop[y ; 4 Year I ; and '"'""u"" 2 Year ITotal:$53.10 Colleges 14 Year Colleges:$ 28.80 Print ? y, -"- : ~ 2410 1558-1470 Online only i i I review. ITournai, Unable to Supply Serial _F'rint 'lot Uo In Our Svstem 9 Serial Print I school 'lot Up_ll) Our SJ-'ilim _Q7 43::1.§i3_ Book Series :in 71.96 Online only IProtein journal lournaL Unable to Suoolv 01- Serial Print I prize. ;31.50 1531-4650 Online only ·journal of' , Unable to Supp[y !Journal, >Supply 1747-0226 Online only Quarterly journal of experimental psychology

1541-1117 Online only I 1 fournJ!h Unable to Suoolv !Journal, Unable to Supply 1556-3022 Online only Review of education/pedagogy/cultural studies. Serial Print i INot Up)_!l Our Sy_llim Customer Must Order Direct Database RILM abstracts of music literature (1 user) Journal, Unable to Supply Online only Package IRoyal Society of Chemistry online Package G l$179.10 0260-6291 Book Series publication/ Royal Society of Chemistry.

i I I Society for $156.50 1060-071X Book Series "' 0 I l$163.00 0081-8224 Serial Print i in medieval and renaissance history.

blackwcll.com 33 1944-7973 Online onlv Water resources research. ournal Unable to Suoolv 0 1996-9732 Online only Water science and technoloav- ournal Unable to Sunnlv 1573-2940 Online only Water, air & soil pollution. Focus ournal Unable to Suoolv 1572-9834 Online only Wetlands ecologv and management. ournal Unable to Sunnlv 0000-0191 Serial Print Who's who in American art $305.00 0309-524X Online only Wind engineering. ournal Unable to Sunnlv 1545-6927 Online only Winterthur portfolio. ournal Unable to Suoolv 1 572-834X Online onlv Wireless personal communications. ournal Unable to Sunolv 1470-1367 Online only Women. ournal Unable to Supply 1432-5225 Online onlv Wood science and technoloav. ournal Unable to Suoolv Journal, Unable to Supply 1420-9039 Online only Zeitschrift tar angewandte Mathematik und Physik.

Journal, Unable to Supply 1613-0103 Online only Zeitschrift fOr die alttestamentliche Wissenschaft Online only Zeitschrift fOr Kristallographie ournal Unable to Suoolv Online only Zeitschrift fur physikalische Chemie. ournal Unable to Sunnlv 1469-8730 Online only Zygote ournal Unable to Suovlv

blackwcll.com 34 RHPONSE TO VIRGINIA TECH 0 PRICING PROPOSAL

03 April2009

North American Titles Standing Order Titles DISCOUNT OFF LIST PRICE Annual Exoenditures Discount $0to$49999.00 8% off list orice $50 000.00 to$ 70,000.00 8.5% off list orice $70,001.00 to$ 90,000.00 9% off list orice $90 001.00 to$ 110,000.00 9.5% off list price $110,001.00 to $130,000.00 10% off list price* $130 001.00 and uo 10.5% off list nrice* SHIPPING No charge

HANDLING List price +$8.00 for titles for which Blackwell receives little or no discount (Standard charge for from the publisher titles for which Blackwell receives little or no discount from the List price (no handling) for all titles from list price publishers** 0 publisher) PROFORMA List price+ $10.00 (Those titles for which Blackwell must prepay)

UK Titles Standing Order Titles

DISCOUNT OFF 2% LIST PRICE SHIPPING 5% of the invoice total

HANDLING List price +£5.50 for titles for which Blackwell receives little or no discount (Standard charge for from the publisher titles for which Blackwell receives little or no discount from the List price (no handling) for all titles from list price publishers** publisher)

PROFORMA List price +£5.50 (Those titles for which Blackwell must prepay)

blackwell.com RESPONSE TO VIRGINIA TECH

Collection Manager and Series Manager 0 Access to Blackwell Collection Manager and Series Manager is free of charge to all Blackwell customers. All functions such as export, Selection Lists, Electronic Notifications and Reports are also free of charge.

Cataloging and Physical Processing For Blackwell's Cataloging and Physical Processing descriptions and pricing, please see Attachment 6.

Electronic Interfaces/Workflow Support Collection Manager Export Records No charge EDI Ordering No charge EDI Invoicing No charge

Rush Orders Blackwell offers two levels of service for urgent orders:

Expedite Expedited Orders are placed with your Blackwell Account Manager by telephone, fax, or email. We then place the order with publishers by telephone, fax, or email, and request that items be shipped to Blackwell UPS 2nd Day Air.

On average, Blackwell fulfils expedited orders within 3-4 business days of receiving them.

Rush Rush Orders can be placed by your usual ordering method by indicating 'Rush' in the Vendor Notes field. These orders 0 receive priority treatment in our distribution system, ensuring that the first available copy of the item is allocated to you. Rush Orders are invoiced at list price. Shipments are sent by your normal shipping method, at your usual charge.

Out-of-Print Service Out-of-print books are priced at fair market value with a dollar ceiling established by the library. Titles exceeding the ceiling will be authorized by the library before fi.tlfillment. Actual freight charges for each out-of-print shipment will be applied.

Blackwell terms are Net 30 days.

*To qualifY for an added 0.5% discount (up to 10.5% or 11 %) on standing orders, you must deposit an amount approximating at least 50% of estimated annual purchases. The minimum deposit is $ 100,000 and should be made at the beginning of the fiscal year. Should you decide to take advantage of our discount deposit account, a positive deposit account balance must be maintained.

**Blackwell will neither discount, nor impose handling fees, for certain publishers (list enclosed as Attachment 10). These publishers offer us little or no discount, and we simply cannot afford to discount their books, nor do we want to exclude treatment because of publisher discounts.

blackwell.com 2 RESPONSE TO VIRGINIA TECH 0 LIST OF ATTACHMENTS

03 April2009

Blackwell's Series Manager Functions Attachment 1

Sample Invoice Attachment 2

Sample Standing Order Management Report Attachment 3

Blackwell's Return Policy Attachment 4

Sample Credit Memo Attachment 5

Blackwell's Cataloging and Physical Processing Services and Pricing Attachment 6

Blackwell's Shelf-Ready Standing Orders Attachment 7

Blackwell's Electronic Offerings Attachment 8

Blackwell's Profit & Loss and Balance Sheets for the Last Two Years Attachment 9 0 Blackwell's List Price Publishers Attachment 10

blackwell. com SERIES MANAGEMENT SYSTEM BLACKWELL 0 SERIES MANAGER

Connecting to Series Manager: Ordering series 1. Use Netscape 6, M.SIE 5.0 or FireFox 1.5 or later Once you have retrieved a title as the result of a search, you can create an 2. Go to URL: http://cm.blackwell.com order in two \'\'ays: 3. Enter your lihn1ry code, userid, and password and press Enter. 1. Click on the [Order] link folbwing the title to open the order form. 4. Follow the link from the 1\1..1in Menu to Series 1\ola.nager. 2. Enter any optional order information in the order form Note: Access to Series Manager is controlled by privileges set in the l. Indicate the desired statt volume if you do not want the order to begin AccountAdministrntion in Collection tV1anagec See your local Account with the next volume. Administrator if you don't see the link tO Series Manager. 4. Indicate any back volumes thal you want Blnckwe1l's to acquire. 5. Click nn the Create Order button to complete the order. Searching for series Confirmation Lhm the order request was submitted successfully will 1. Click on the Search button at the top of the page. then di~play. 2. Select <1 semch type <1nd enter search criteria. Alternative: -~· Click on the Search button or press Enter. 1. Click on the [Detail}link following the title. You will see the [Place Note: Click on the [I-I ow dol?] link for search examples. order]link in the lirsl Sl'CI.ion ofth.? Series Detail record. 2. Click on the link to open the order forrn . Search strategies .J. Enter any optional order information in the order form. Numeric searches 4. Indicate the de~ ired start volume if you do nm want the orderro begin To search by key nuntetic criteria, indnding Blackwell\. <>eries number, with the next volume, ISSN,lSBN or LC:CN, ~elect a search type in the first drop menu, then emcr 5. Indicate any back volumes that you want Blackwell's to acquire. search c!'lceria. Click on the Search button or press Enter to start the <,earch. 6. Click on the Creme Order button to complete the order. Keyword searches Confirmation thm the order request wcts submitted successfully will To search for a series by keyword, select a ~ear-::h type in the second field, then display. then enter the ~crrrch criteria. T0 fi.trthcr liltcr a -'carch, ~c\ccr an operator, AND or ( H\, thencdccr a search type inlhe third field, and enter additional Claiming volumes search criteria. Click on the Search button OJ' press Enter to.~tart the sea1·ch. There are two ways to claim volumes fi.·om the Series Detail: I. FoliO\\' the [Submil clt~im] link in the first section of the Series Detail Subject keyword searches title record. The claim form will open. Blackwell's assigns subject areas to all series using a limited set of Blackwell subjects. To search for a series by subject, select the subject l. Enter volume information, the reason for claiming, and any other 0 pertinent information. If you entet·yow: e-mail address in the nares, ~earch Lype in the second field, then emer one of the Blackwell subjeCls. you will receive a claim response by e-mail. Click on the Search button or press Enter w start the search. Nme: Click on the [How do I?] link for a list of subjects. 3. Click on the Submit Claim button to complete the transaction. Confirmation that r.hc da.im requesr was ~uhmiued successfuliy will Other options then display. You can modify your search with options ar the bottom of the form to Alternative: ~e ride} To modii)' your account information, add or change the information link. The Series Detail window will open. displayed in the editable fields. Click on the Submit changes button to complete the request. Conl"lnnalion that the change requeH wa~ submiued succe~sfully will then display. Viewing the Series Volume History and Expected Volumes A link to the series volume histOl)' and projected volumes is found at the Using the 'Select customer code' fieJJ, -;elect a code or sub-code to review top of the Serie.~ Detail screen. Use the link to [View\·olume history] in the d~t.'1il.s for each of the accounts we maintain for your lihrary relating the llrst .~ection of the record 10 display a reverse chronological list of the to your standing orders or other instructions for series. The system will series volumes. Use the link co [View expected volumes] to display a list of refresh to dispby the information associated with that account. projected volumes. o~==~------

BLACKWELL blackwell.com J 0

Reviewing library orders 3. Click Ofl the Submit Changes buuon to complete the request. To review a list of your standing orders, select 'View your library's standing Alternative: orders' from the navigation drop menu at the top of the page. 1. Once you haw: retrieved a tide as the result of a series ride search, dick Sorting on the [Detairllink lOll owing lhe litle. A record of your order will In the 'Order Details' Basic view, you can sort on any column by clicking display in the (kdcr section at the bottom of the Series Derail record. on the column name. The list will immediately re-sort. Note: You may need 2. Follow the [Details I !ink displayed by each order in this section. The to dick on the First Page button to go to the beginning of the so ned list. order form will open. 3. Make any changes to the order infOrmation. Grouping 4. Click on the Suhmit Changes button to complete the requesL To group the orders by any column, drag the column Ia he! to the space above the column heading. To apply a secondary grouping, drag a second Canceling standing orders column label to the space. The title list will collapse and be organized by the selected groupings. To examine a group, click on the+ {plus} next to the To cancel or temporarily suspend <1 current order: group heading to exp<1nd the title list. For example, if you want to group 1. (io to the Order form. The. list firM by your library codes and sub-codes., drag the library ..:ode field 2. Change the Order Status field from 'Aclivc' to ·Can...:elled' or ·Temp into the spnce above the header, To further group the list by publisher, for Suspend'. exnmple, drag the publisher column heading to the space. 1. Click on the Submit Changes button to complete the requesL Re-arranging columns Create a Do-Not-Send instruction to block a series on Approval To rearrange the column layout, drag the column label to the preferred order. (Note: These changes are temporary. The system will not !'Ctain this Once you have retrieved a title as the result of a search, you can create this arrangement.) series block instruction in two ways: 1. Click on the [Otder] link fOllowing the title. The order form will Enlarging columns open. 10 enlarge a colll.mn, Jrag the edge oft he column name to the pretCrred size. 2. Select the option to ''Do not send on Approval" as the Order type. Displaying more tides per page 3. Click on the Create Order butto11 to complete the request. To change the number oF titles displayed per page, click on the 'Rows per Alternative: page' button, then etll(;'r a number in the field tup w lOOO).i'res;:, Enter to l. Click on the [Detail] link following the tit!e. You will then see the refresh the page. Note: Larger numbers oflines will take longer to refresh fPbce ru·dcr]l\nk in the Jirst section of the titk record. anddispby. 2. Click on that link to open the Order form. 0 To view the order detail, click on the [BBS Ref] link at the beginning of the 3. Select the option to "Do no! send on Approval" as the Order type. order line to open the Order details. The order fOrm wil! open. The order 4. Click on the Create Order button to complet~ the request. infonnation and recent billing history will display. Printing library orders Searching for an order or group of orders From the Library order list, select the 'Full' order detail view. To review a li~t of your standing orders, select 'View your library's standing The Full view oHers a detailed [(-n-mat with the best layout forpdnting. To orders' fi·om the navigation drop menu at the top of the page. On the print the list, use the print option nn your browser menu. Libr<~ry Order Li:H, ~elen the search field from the Search for Order drop menu and ent.er the search clitetia. You cnn u.se partial text to search, such Using a list of orders outside of the system as a partial Purchase order number or s~ries title. Click on the Search for From the Library order list, select the 'Basic' order detail view. The Basic Order buttOn to initiate the search. The first fOund item will be highlighted view offers a grid format, similar to a spreadsheet. This view can be in the list.lfyou are looking for multiple item~, continue to click on the blocked, copied and pasted into IV\S Excel. Search for Order button to find the next dde. To ~.-·opy a list of order.s from the .<;y8tcmto MS Excel: l. Click anywhere above the order grid, and drag your mouse to cover Filtering the library order list across all columns of the grid. To filler I he lbt of yonr ~mnding ord~r~ to a :..pecitic sub-a~:coum, go to 'My 2. Copy the section using your browser Edit menu STO proGle' from Lhc navigalion drop menu al the wp of the page. U:.ing: l Paste the sedion into

INVOICE 11460265 Terms: Net 30 days Page 1 of! Due: 11-Apr-2009 12-Mar-2009 VIRGINIA POLYTECHNIC INSTITUTE- SERJALS VIRGINIA POLYTECHNIC INSTITUTE- SERJALS BLACKWELL BOOK SERVICES UNIVERSITY LlB-SERlALS RECEIVING UNIVERSITY LIB-SERlALS RECEIVING P.O. BOX 2707 KENT STREET KENT STREET PORTLAND, OR 97208-2707 PO BOX 9000I PO BOX 9000I AIR FAX (503) 603-0854 NVPI-S BLACKSBURG, VA 2406I-9001 BLACKSBURG, VA2406I-9001 AIR PH (800) 547-6426 UNITED STATES UNITED STATES AIR PH (503) 684-1140 0026781 Order type: Standing Order-Regular TS05904 CustAcctNo.: 120460017-01 Questions to Customer Services, Blackwood, New Jersey, toll-free telephone 800-257-7341, fax 856-228-7262 Qty Price Disc Net % USD 0341P Reverse acronyms, initialisms, & abbreviations dictionary 830.00 II 0.001 747.00 1414434898 Hardback S0054042 Reverse acronyms, initialisms, & abbreviations dictionary 41st ed., pt.l-4/ L

Refli:A2346280!1

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TOTAL AMOUNT DUE 747.00 Please quote invoice number and Customer Account Number on all correspondence. Added charges may apply to titles on which little or no discount was received from the publisher. Blackwell's reserves the right to add interest charges on past due amounts. BLACKWELL NORTH AMERICA, INC. DBA BLACKWELL'S BOOK SERVICES Fed ID 93-0638303 VAT No. GB 630652559 0 0 0 Sample Standing Order Management Report

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NVPI-S 120460017 VIRGINIA POLYTECHNIC INSTITUTE- SERIAL~ 0080469752-40838006 Progress in heterocyclic chemistry 1 216.00 USD 11380687 1-Dec-08 S2140871 NVPI-S 120460017 VIRGINIA POLYTECHNIC INSTITUTE- SERIAL~ 0787681164-40981265 Drama criticism 1 167.40 USD 11380687 1-Dec-08 S8152143 NVPI-S 120460017 VIRGINIA POLYTECHNIC INSTITUTE- SERIAL~ 0123744296-40672824 Advances in applied microbiology ... 1 112.50 USD 11380687 1-Dec-08 S4000219 NVPI-S 120460017 VIRGINIA POLYTECHNIC INSTITUTE- SERIAL~ 1572182083-40633808 National construction estim 0282P 1 56.25 USD 11380687 1-Dec-08 S40 15674 NVPI-S 120460017 VIRGINIA POLYTECHNIC INSTITUTE- SERIAL~ 081392653X-28758034 Studies in bibliography 0372P 1 63.00 USD 11380687 1-Dec-08 S3021 094 NVPI-S 120460017 VIRGINIA POLYTECHNIC INSTITUTE- SERIAL~ 1588299996-40748117 Macromolecular drug delivery 1 71.95 USD 11385155 4-Dec-08 S3139193 NVPI-S 120460017 VIRGINIA POLYTECHNIC INSTITUTE- SERIAL~ 0978555295-40850251 Almanac of architecture & design 1 44.55 USD 11385155 4-Dec-08 S2180285 NVPI-S 120460017 VIRGINIA POLYTECHNIC INSTITUTE- SERIAL~ 0199557799-40921190 Oxford studies in ancient philos ... 1 90.00 USD 11385155 4-Dec-08 S31 09224 NVPI-S 120460017 VIRGINIA POLYTECHNIC INSTITUTE- SERIAL~ 0387097880-40921509 Multichain immune recognition re ... 1 152.10 USD 11385155 4-Dec-08 S3000276 NVPI-S 120460017 VIRGINIA POLYTECHNIC INSTITUTE- SERIALE 0735405883-41023145 Spectral line shapes 0112P 1 189.00 USD 11385155 4-Dec-08 S2031875 NVPI-S 120460017 VIRGINIA POLYTECHNIC INSTITUTE- SERIAL~ 0230616437-40863686 Commonwealth universities yearbook 1 391.50 USD 11385158 4-Dec-08 S3005512 NVPI-S 120460017 VIRGINIA POLYTECHNIC INSTITUTE- SERIAL~ 078769987X-41026551 Twentieth-century literary criti... 1 243.90 USD 11391106 11-Dec-08 S8072597 NVPI-S 120460017 VIRGINIA POLYTECHNIC INSTITUTE- SERIALE 1414421648-41042156 Something about the author 1 151.20 USD 11391106 11-Dec-08 S8027465 NVPI-S 120460017 VIRGINIA POLYTECHNIC INSTITUTE- SERIALE 0387793100-40458273 Crossroads between innate and ad ... 1 161.10 USD 11391106 11-Dec-08 S3000276 NVPI-S 120460017 VIRGINIA POLYTECHNIC INSTITUTE- SERIALE 0817647422-40386668 Riemannian topology and geometri ... 1 107.10 USD 11391106 11-Dec-08 S1 085380 NVPI-S 120460017 VIRGINIA POLYTECHNIC INSTITUTE- SERIALE 0387097937-39654184 Cellular oscillatory mechanisms 1 134.10 USD 11391106 11-Dec-08 S3000276 NVPI-S 120460017 VIRGINIA POLYTECHNIC INSTITUTE- SERIALE 1588299619-40748057 Transgenic wheat, barley and oats 1 89.10 USD 11391106 11-Dec-08 S3139193 NVPI-S 120460017 VIRGINIA POLYTECHNIC INSTITUTE- SERIALE 0-36853858 NMC 47th annual meeting 1 27.85 USD 11391106 11-Dec-08 S709701 0 NVPI-S 120460017 VIRGINIA POLYTECHNIC INSTITUTE- SERIAL~ 0915552612-40793552 Advances in consumer rese 0154P 1 94.50 USD 11391106 11-Dec-08 S9053961 NVPI-S 120460017 VIRGINIA POLYTECHNIC INSTITUTE- SERIAL~ 1573317276-40972979 Addiction reviews 0293P 1 117.00 USD 11391106 11-Dec-08 S3016316 NVPI-S 120460017 VIRGINIA POLYTECHNIC INSTITUTE- SERIALE 1573317306-40972982 The year in neurology 0293P 1 117.00 USD 11391106 11-Dec-08 S3016316 NVPI-S 120460017 VIRGINIA POLYTECHNIC INSTITUTE- SERIAL.'; 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(Printed.) 1 860.40 USD 11397980 19-Dec-08 89023746 NVPI-S 120460017 VIRGINIA POLYTECHNIC INSTITUTE- SERIALE 1414421354-41072857 Nineteenth-century literature cr. .. 1 243.90 USD 11397980 19-Dec-08 82089937 NVPI-S 120460017 VIRGINIA POLYTECHNIC INSTITUTE- SERIALE 0123746000-40710892 Advances in botanical research 1 162.00 USD 11397980 19-Dec-08 86000235 NVPI-S 120460017 VIRGINIA POLYTECHNIC INSTITUTE- SERIAL~ 1414433115-41072914 Classical and medievalliteratur ... 1 243.90 USD 11397980 19-Dec-08 S9116475 NVPI-S 120460017 VIRGINIA POLYTECHNIC INSTITUTE- SERIAL~ 0262512254-38819021 Perspecta 1 22.50 USD 11397980 19-Dec-08 S6017696 NVPI-S 120460017 VIRGINIA POLYTECHNIC INSTITUTE- SERIALE0877035466-41056215 Space shuttle main engine 0076P 1 63.00 USD 11397980 19-Dec-08 S9075698 NVPI-S 120460017 VIRGINIA POLYTECHNIC INSTITUTE- SERIALE 1414421931-41072916 Brands & their companies 0167P 1 0.00 USD 11397980 19-Dec-08 S4060422 NVPI-S 120460017 VIRGINIA POLYTECHNIC INSTITUTE- SERIALE 076892720X-40711531 Peterson's graduate & profession ... 1 296.73 USD 11404202 30-Dec-08 S7129910 NVPI-S 120460017 VIRGINIA POLYTECHNIC INSTITUTE- SERIALE 1600571050-39085624 The world almanac & book of fact... 2 11.69 USD 11404217 30-Dec-08 S4023659 0 0 0 0 0 0 Sample Standing Order Management Report

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PHYSICAL Service PROCESSING Base Handling Charge* $0.40 SERVICES Affix Author I Title label $0.25 Affix Customer Supplied Barcode** $0.40 Supply & Affix Barcode Protector $0.25 Affix Circulation Label $0.25 Affix Circulation Pocket $0.25 Affix Date Due Slip $0.25 Property Stamping (per impression) $0.25 Create Spine Label $0.25 Affix Spine Label $0.25 Supply &Affix Spine Label Protector $0.25 Supply Security Device $0.25 Affix Security Device $0.25 Notes: * The base handling charge is applied to each book going through the book processing workflow. Per unit physical processing charges are only applied to books receiving the service. Any other materials supplied by the customer will not result in lower charges 0

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KAPCO'S EASY Kapco's self-adhesive Easy Covers are applied by Blackwell staff to the front, back and $2.30 I COVER/EASY BINDTM spine of a paperback. The 15-mil clear covering achieves extra durability with the addition unit bound IN HOUSE BINDING ofEasy Bind reinforcing hinges applied to the front and back inside gutters. Kapco uses a non-acidic adhesive that will not crack, yellow or dry out.

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CUSTOM COVER Custom Cover Removed offers all the same features as Custom Cover Mounted $7.25 I REMOVED except the original cover is removed. unit bound WERT BINDERY

PICTURE COVER Choosing Picture Cover offers a new way of retaining the original cover of a paperback. $ 6.80 I WERT BINDERY The color copy image process is so successful at reproducing the original cover and spine unit bound information that Picture Cover books are frequently mistaken as the hardcover version. Pages are bound using the double-fan adhesive method; off-white endpapers are acid-free as is the spine inlay.

STANDARD COVER A solid binding choice for paperbacks is the Standard Cover Mounted. Pages are bound $7.10/ MOUNTED- using the double-fan adhesive method and the cover material is Summit. Off-white unit bound WERT BINDERY endpapers are acid-free as is the spine inlay. The choice of Standard Cover Mounted means the original cover is retained and mounted on the front of the book.

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llrices subject to change with 30 days notice- Blackwell does not absorb increases in service providers' charges. Charges apply only to items receiving service. 06 March 2009

100 University Court, Blackwood, C:Discu" special

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CATALOGING Blackwell MaRC with Books® Per Record Pricing Provisional records no charge MaRC records £0.25 MaRC Plus records £0.25 CIP Record Upgrade £0.90 Customized STO Call Number £0.15 Linked Barcode Number to MaRC record £0.20 OCLC TechPro Service Handling Fee (per book) £0.50* MaRC Record Customisation see note**

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OCLC WorldCat Cataloging Partners (WCP) WCP@ Point oflnvoice Manifest (per invoice line transmitted) £0.15* 0 WCP 100% Service Handling Fee (per book) £0.50*

Notes: Charge for cataloging records is billed by OCLC ** Firm quote is supplied when specifications arc finalized. May include setup and per record charges *** Please contact your Blackwell Technical Services Account Manager for shared record pricing, lfyour cataloging records are shared with other institutions (consortia, union catalogs, etc.)

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Please discuss special requests with your Regional Sales Manager or your 2 Technical Services Account Manager by calling 800.547.6426.

SUBSCRIPTION Blackwell MaRC with Books® PRICING Group Service Options Rate per 1,000 books invoiced* Minimum A MaRC or MaRC Plus £125 £125 B Group A+ TOC** £375 £375 c Group A+ CIP upgrade £750 £750 D Group A+ CIP upgrade+ TOC** £875 £875 Notes: The number of thousands are rounded up. e.g. 22,400 books will be calculated as 23,000 Please contact your Blackwell Technical Services Account Manager for shared TOC subscription pricing if your cataloging records are shared with other institutions OCLC WorldCat Cataloging Partners (WCP) (PromptCat) Manifest Transmission (@ORDER and @INVOICE) Group Content Rate per 1,000 books invoiced Minimum E WCP @Point oflnvoice* £100 £100 0 F WCP@ Point of Order* £175** Notes: Charge for MaRC records is billed by OCLC Blackwell special imroducrory flat fee ofl'cr. Good Lhrough June, 30,2009

PHYSICAL Service PROCESSING Base Handling Charge* £0.20 SERVICES Affix Author I Title label £0.15 Affix Customer Supplied Barcode** £0.20 Supply &Affix Barcode Protector £0.15 Affix Circulation Label £0.15 Affix Circulation Pocket £0.15 Affix Date Due Slip £0.15 Property Stamping (per impression) £0.15 Create Spine Label £0.15 Affix Spine Label £0.15 Supply & Affix Spine Label Protector £0.15 Supply Security Device £0.15 Affix Security Device £0.15

Notes: The base handling charge is applied to each book going through the book processing workflow. Per unit physical processing charges are only applied to books receiving the service. 0 Any other materials supplied by the customer will not result in lower charges

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BINDING UK Adaptaroll On Dust Jacket - in house binding £0.50 Using Adaptaroll to cover dust jackets is a service performed by Blackwell staff. A 3.5 mil polypropylene film with a bleached kraft paper liner adds protection against moisture and wear. The Adaptaroll jacket is either taped to the book for a secure fit or sleeved to the book covers.

Filmolux - in house binding £1.75 Applying Filmolux to paperbacks is a service performed by Blackwell staff. The 3 mil clear vinyl laminate adds protection and strength to paperbacks. The adhesive in Filmolux is acid and solvent free, and won't dry out or yellow.

Kapco's Easy Cover TM- in house binding £1.00

Kapco's Easy Cover/Easy Bind TM- in house binding £1.45 Kapco's self-adhesive Easy Covers are applied by Blackwell staff to the front, back, and spine of a paperback. The 15-mil clear covering will provide increased durability when Easy Bind reinforcing hinges are applied to the front and back inside gutters as well. Kapco uses a non-acidic adhesive that will not crack, yellow, or dry out. 0 Mylar On Dust Jacket- in house binding £0.95 The application of clear Mylar covers to dust jackets is performed by Blackwell staff. A 2 mil UV resistant polyester cover with paper backing adds to the dust jacket's strength and rigidity while preventing damage from light. Dust jackets are custom fitted to each book and secured with filament tape. A choice of non-glare, polypropylene dust jackets is available.

Cloth Style Binding- Rem ploy Bindery £5.50 Cloth Style Binding offers the strongest and most durable method of binding a paperback. Acid free endpapers are added to the text block in front of and in back of the original covers which are retained. Buckram cloth covers the newly constructed case, and gold foil is used for lettering on the spine.

Plastic Laminate - Rem ploy Bindery £4.20 Plastic Laminate offers the same features as Cloth Style Binding except the original cover is laminated onto the front of the book with polypropylene transparent film.

Prices subject to change with 30 days notice- Blackwell does not absorb increases in service providers' charges. Charges apply only to items receiving service.

Discuss special requests with your Regional Sales Manager or your Technical Services Account Manager bycalling800.547.6426. 06 March 2009 0 6024 Jean Road BuildingG, Lake Oswego, 100 University Court, Blackwood, O

BLACKWELL CATALOGING SERVICES For monographic STO titles, Blackwell offers two options for receiving MaRC21 cataloging records for books purchased from Blackwell: Blackwell MaRC with Books® and OCLC's WorldCat Cataloging Partners (formerly PromptCat). MaRC with Books® and WorldCat Cataloging Partners (PromptCat) provide national cataloging agency records adhering to MaRC21 format standards. CIP upgrades and Table of Contents are also available as well as record customization options, all of which are described below.

BLACKWELL MARC WITH BOOK® Blackwell MaRC with Books® provides cataloging records from the Library of Congress, the National Library of Canada, and the British Library. All records for US/Canadian and UK/European editions ofEnglish language titles are cataloged according to AACRll and delivered in MaRC21 format.

Blackwell MaRC with Books® includes three service options: MaRC with Books MaRC, Provisional records and MaRC Plus. The MaRC with Books MaRC service provides national cataloging agency records at full, core, and CIP levels selected according to a library-specified hierarchy of cataloging sources. MaRC with Books Provisional records include brief bibliographic data in MARC21 format and book invoice information in 9XX fields. MaRC with Books MaRC Plus provides national cataloging agency records at full, core, and CIP levels selected according to a library specified hierarchy of cataloging sources, book invoice information in 9XX fields. If a national cataloging agency record is unavailable, Blackwell provides a Provisional record, making a record available for every title in a shipment.

0 OCLC WORLDCAT CATALOGING PARTNERS (FORMERLY PROMPT CAT) OCLC WorldCat Cataloging Partners allows libraries to receive WorldCat cataloging records for monographic STO title books at the time of invoice, for books purchased from Blackwell. Blackwell facilitates the service by sending bibliographic, book invoice, and local library data to World Cat Cataloging Partners. OCLC looks for matching records in World Cat and exports cataloging records to the library. WorldCat Cataloging Partners Data Records are available for titles not matching a cataloging record in WorldCat. OCLC profiling allows libraries to specifY and exclude cataloging sources and the option to add vendor provided, local information, such as barcode number, fund, location and invoice data.

RECORD CUSTOMIZATION In addition to local fund and invoice data, a number of customization options are available to tailor records to a library's integrated library system. Custom item field configurations can include location code generation and the insertion of barcode numbers into the MaRC record. Blackwell Technical Services Account Managers are professional librarians, and will work with library staff to determine the appropriate specifications.

CIP UPGRADES In partnership with OCLC, Blackwell offers upgraded Library of Congress, British Library, and National Library of Canada CIP records for titles that are included in Blackwell's New Titles program. Experienced OCLC catalogers upgrade records with book-in-hand immediately following receipt of the books into the Blackwell distribution center. Upgraded CIP records are then optionally available for delivery to MaRC and MaRC Plus customers and are available to OCLC WorldCat Cataloging Partners (PromptCat) customers.

100% CATALOGING SERVICES- WORLDCATCATALOGING PARTNERS 100% Blackwell can ensure that 100% of the titles a library purchases, arrive fully cataloged and shelf-ready through Blackwell's cooperative involvement in OCLC's WorldCat Cataloging Partners 100% service. Titles not finding a match on WorldCat during the automated OCLC match process are manually cataloged by OCLC staff in Blackwell's Distribution Center. Manual cataloging is completed according to the library's specifications. OCLC sends 0 the ljbracy MaRC records corresponding to all shipment titles Associated label data is transmitted to BlackweJJ

blackwell.com BLACKWELL ATTACHMENT 7 c for the creation of spine labels, and physical processing is completed. The 100% service is an added option to OCLC's WorldCat Cataloging Partners program.

TABLE OF CONTENTS (TOC) Blackwell's Table of Contents database contains nearly 1 million tables of contents and book jacket summaries. Blackwell captures the table of contents (TOC) data from titles that are profiled as part of our New Titles Service. Tables of contents, descriptive summaries and authors' affiliations are electronically scanned and converted to machine-readable text. Included in or retrospectively added to MaRC cataloging records, TOC data provides patrons and staff deeper access to a library's holdings, adds to library users' understanding of titles retrieved and can increase circulation and decrease unnecessary interlibrary loan requests.

Blackwell offers two TOC service options: MaRC with Books TOC, wherein table of contents data is provided as part of the MaRC with Books service; and TOC Enrichment, wherein Blackwell adds table of contents data to either all or selected subsets of a library's MaRC database. The TOC Enrichment service allows libraries to send local MARC records to Blackwell regardless of where the titles were purchased, customize the frequency of data transfers, and send as many or as few records as they wish. Our rich resource file contains imprint dates back to 1991, so Blackwell is the only source for retrospective enrichment of materials. Both services-MaRC with Books TOC and TOC Enrichment-include the option to receive available title summaries and author affiliations for the same per record price.

PHYSICAL PROCESSING SERVICES Blackwell provides a complete range of physical processing options including affixing and linking barcodes, spine labels, property stamps, security devices, date due slips, bookplates, binding, etc. All processing is customized to a library's unique profile of specifications. Different specifications can be developed for different branch libraries, different collections, funds, or separate approval profiles. If call numbers for spine labels are required their source can be either Blackwell's MaRC with Books or OCLC WorldCat Cataloging Partners (PromptCat). ForWorldCat Cataloging Partners libraries subscribing to the 100% level service, Blackwell can ensure that every title Blackwell invoices arrives shelf-ready. Qyality control is an important element of our book processing services; Blackwell employs a full time quality control staff 0 dedicated to our processing customers in our Blackwood, New Jersey distribution center.

Blackwell's Bibliographic and Technical Services (BTS} Department manages services to our physical processing customers and is staffed by a group of professional librarians. BTS Account Managers coordinate our customers' ongoing technical services and are a primary contact for library staff.

Blackwell often handles large shelf-ready implementations as projects and assigns a project manager to facilitate communication and coordination between Blackwell staff and departments dedicated to a library's account.

blackwell.com 2 BLACKWELL ATTACHMENT 8 0 ELECTRONIC OFFERINGS

PUBLISHER FULFILLED ELECTRONIC CONTENT THROUGH BLACKWELL PUBLISHER PARTNERS Blackwell Publisher Partners describes our collection of publisher fulfilled online reference works, databases and ebook collections including electronic equivalents of standing orders from leading academic publishers. In growing numbers, faculty, students, and staff expect these electronic resources to be both abundant and readily available. Blackwell currently handles over 900 online works and ebook collections and will continue to add more titles as they become available. In most cases, Blackwell can honor any pricing offered by the publisher including promotional pricing.

Publishers provide different models and options for IP authentication depending on their platform and mode of delivery. However, most of the titles and publishers offered through our Publisher Partner Service offer IP authentication as an access option.

Benefits of working through Blackwell:

• A growing list of over 900 publisher fulfilled works, inclusive of popular ebook collections and major reference works • Annual series and databases from a single and convenient source • Detailed pre-publication information to help with selection • Trial set-up and order processing • Assistance with complex licensing and pricing questions • Technical assistance with all publishers • Renewal alerts and update information 0 • Resources can be integrated into the ECHO ebook Platform through InfoTools Our Online Catalog is available at: httg://www.blackwell.com/librazy services/ecommons/digital reference/titles/

EBOOK GENERAL OVERVIEW: Ebooks Blackwell is working in conjunction with a number of companies to provide electronic information. We partner with EBL and ebrary and can assist with the establishment of a consortium for eBook access or individual library collections.

Access andAuthentication Access is provided through a URL in the 856 field of the MaRC record, and is enabled 24-48 hours upon receipt of order. Authentication for both options is via IP range. More information about the different access types for EBL and ECHO is listed below.

ECHO ECHO is a comprehensive ebook platform created by Blackwell in partnership with ebrary and launched October 15, 2006. ECHO provides a means for collecting electronic titles utilizing the same familiar workflow used for acquiring print books. Blackwell provides an effective and efficient way for libraries to preview text from a growing selection of full-text eBooks, select from either multiple or single-user access for the majority of titles, and purchase titles instantly through Collection Manager. Ebooks delivered through ECHO feature unique research tools. Using ebrary's Info T ools™ software, digital resources owned by the library can be integrated with an ECHO collection, regardless of where those resources were purchased.

Key features and benefits of the ECHO platform include:

• Access to a selection of more than 110,000 titles (growing at a rate of2,000-3,000 titles per month) from more than 300 leading publishers c • Selection of either single or multi-user access for many titles

blackwell.com BLACKWELL ATIACHMENT 8

• Collection Manager workflow integration and consolidated billing 0 • Access to a full text preview of a title before making a purchasing decision • Integration with other digital resources in the library and on the web through Info Tools • 24 x 7 x 365 accessibility • Comprehensive search options • Provisional or Full MaRC records with customized URLs for individual titles • Copying and printing text with customizable automatic citations with a URL hyperlink back to the source • Reduced overhead costs through a hosted solution • Expanded library collection capacity by eliminating physical space constraints • Optimized for low-bandwidth connections

ECHO Platform Fees & Pricing Structure: Blackwell has partnered with Ebrary by licensing their ebook technology to build ECHO. As a result, perpetual access titles available from Ebrary are also available through ECHO. When ebook titles are purchased through Blackwell, they will be subject to the ECHO pricing rules outlined below. Blackwell is working in partnership with ebrary to acquire more perpetual access eBook titles from leading academic publishers. Once obtained, new titles are also available through Blackwell and ebrary.

Pricing For Individual Libraries (Standard) Annual Platform Fee: 5% oftitle price, up to a maximum of$1,500 per year Annual Platform Fee waived for existing ebrary subscribers Minimum Platform Fee is$ 500 annually

EBooks available as:

• Single User Access: Determined by the publisher- usually priced equivalent to Cloth List Price. • Multiple User Access: Priced at 1.5 x Single User price. 0 • Existing ebrary customers do not pay the platform fee as long as at least one subscription package is maintained. • Discount Blackwell offers varying seasonal Subject Packages ofEbooks with discounts ranging from 6-9%. • The current package Blackwell is offering is a Front List Choice Outstanding ECHO Ebook Collection (2006 and newer) for a discount of 6% off list.

Authentication Echo primarily employs IP authentication, but also supports the following authentication models:

• IP Range • EZProxy • Athens • Shibboleth • Username and Password EEL EBL is a premiere source for academic ebooks that is easy to use and offers flexible purchasing and lending options. The EBL collection currently consists of more than 88,000 academic ebook titles in all disciplines, growing at a rate of 2,000 new titles per month. All of these titles are available for purchase through Blackwell's Collection Manager. Blackwell's is proud to partner with EBL and include their offerings in our Digital Services suite of products.

EBL Benefits:

• Flexibility: EBL meets libraries' individual needs by offering a choice of flexible acquisitions strategies, including individual title-by-title selection and purchase via Blackwell's Collection Manager as well as free full-text searching, browsing of ebooks with demand-driven renting and purchasing, and Course Reserve functionality. 0 EBL's demand-driven acquisition model allows libraries to pay only for what is actually used and all purchases can

blackwell.com 2 BLACKWELL ATTACHMENT 8

be conveniently invoiced through Blackwell. 0 • Selection: EBL's rapidly expanding catalog includes recent and relevant content in all academic subject areas- including science/technology/medicine (STM), business, social sciences, and the humanities. • Ease of Use: EBL does not require a plug-in or any proprietary software-- only Adobe Acrobat 6.0.2 or newer- and can be used in PC and Mac environments. For patrons, EBL offers convenient features including simple searching; online and download ebook use; printable e-reserve chapters; online note taking and saving; and the printing and export of bibliographic information within each title. For librarians, EBL provides free MaRC records with 856 links, free usage statistics, and a range of customizable alerts. MaRC records can also be provided by Blackwell in the same manner as print MaRC records are delivered.

EBL Platform Fees & Pricing Structure: EBL offers multiple options for the library.

• Option 1 -Up-Front Payment • $ 3,000 one-time-fee • Option 2-Pay As You Go • ebook price plus a 10% platform-fee surcharge per title • Fee capped at$ 5,000 • Pay-Per-Use (rental) • 10-15% oflist= one week; 15-20% =two weeks; 20-25% =three week and 25-30% =four weeks • ePacks- Short term chapter purchase; priced on demand from within Lib Central • Annual Maintenance Fee= $ 7 50 • Only Applicable AFTER the platform fee has been paid • = 10% of total List Price purchased, capped at$ 750 • Waived if annual purchases are more than$ 3,000

Authentication 0 EBL primarily employs IP authentication, but also supports the following authentication models:

• JP Range • EZProxy • Athens • Shibboleth • Username and Password

USAGE MODELS: ECHO ECHO titles have two purchase options: Multiple User Access and Single User Access. Multiple user titles have no limitations on the number of simultaneous users. Single user titles limit access to one user at a time. Multiple usage titles are usually 1.5 times the price of a single user title--much like the hardcover vs. paperback version of a print book.

EBL EBL offers three different access models, the most common of which is Non-Linear lending™. Optional models include a Textbook Lending model and Unlimited Access model, for reference materials and content with specific circulation requirements.

Non-LinearTM Lending Non-linear™ Lending provides multiple-concurrent access to ebooks, according to librarian settings. Each "copy" of an ebook that a library purchases via Non-Linear Lending TM allows up to 325 loan instances per year. At the end of the lending year, these 325 loan instances automatically renew at no additional cost.

Textbook EBL's Textbook Lending model functions the same way as Non-linear Lending ™, but access is limited to a maximum of 0 three simultaneous users.

blackwell.com 3 BLACKWELL ATTACHMENT 8

0 Unlimited Access Unlimited Access ebooks have no restrictions on the number of loan instances or number of simultaneous users allowed.

blackwe!Lcom 4 PAGES HAVE BEEN REMOVED DUE TO PROPRIETARY/ CONFIDENTIAL INFORMATION. PLEASE SEE BUYER FOR MORE INFORMATION. BLACKWELL CLIST PRICE PUBLISHERS

A S M International Bilingual Review Press ISBS Charles C Thomas Publisher Ltd Four Courts Press * Africa World Press Cold Spring Harbor Laboratory Press Irish Academic Press Caribbean Cultural Center Cornell Maritime Press Horwood Publishing Kakepela Publishing Co. Demos Medical Publishing Inc Dunedin Academic Press Edward Elgar Publishing (US) Free Association Press American Chemical Society Edwin Mellen Press Hart Publishing American Library Association Sussex Academic Press Association of College & Research Eisenbrauns Policy Press Libraries American Oriental Society Vallentine Mitchell Public Library Association Magnes Press Willan Press Paternoster Press Ithaca Press American Psychiatric Publishing Inc Fairchild Books Jordan Publishing Caister Academic Press American Society of Civil Engineers Gale Group Littman Library of Jewish Charles Scribner's Sons Civilization American Society of Mechanical G.K. Hall Cambridge Academic (formerly Engineers Twayne Publishers Liverpool Academic) Bently Pressurized Bearing Press Macmillan Reference USA Learning Matters Graham & Whiteside Kyoto University Press AMS Press Magabala Books Andrews University Press Greenwood Publishing Group Inc Museum Tusculanum Ariadne Press Libraries Unlimited Nelson Thomes Greenwood Press Asia Pacific Press CAshgate Publishing Company Heinemann Aboriginal Studies Press Gower Publishing Heinemann Drama Akademiai Kiado Pickering & Chatto Oryx Press Center for Romanian Studies Arena(UK) ()gorum Books Eastern Universities Press Avebury Press Auburn House lAD Press Dartmouth Publishing Company Boynton Cook I Heinemann Indra Publishing Variontm Editions Praeger Publishers Trans Pacific Press Praeger Security International Aspen Institute (MD) Teachers Ideas Press/Libraries Italica Press Unlimited Aspen Publishers Bergin & Garvey *Janes Information Group Inc Aspen Law & Business American Council on Education Harcourt Professional Publishing Bowker-Greenwood John Benjamins Publishing Company Kluwer Law International B R Gruner Amsteldyh Yy Panel Publishers Hackett Publishing Company Helmut Buske Verlag Gmbh Hanging Loose Press * Bernan Associates Hanser Gardner Publications Jessica Kingsley Publishers Inc The Stationery Office (UK) Health Administration Press Ktav Publishing House UNIPUB Holmes and Meier Publishers Inc OECD Development Centre Human Kinetics Publishers Lippincott Williams & Wilkins World Trade Organization Lea & Febiger World Intellectual Property * Info USA Marketing Inc Anatomical Chart Company Organization Directories USA Applied Therapeutics Wright Patterson AFB Aero Onesource Decatur Bainbridge Press Propulsion & Power Lab Urban & Schwarzenberg Information Age Publishing Inc Sohnen-Moe Associates Inc Springhouse Corporation 0 Waverly Inc BLACKWELL blackwell.com 2 0

* Lubrecht & Cramer - (US record) Saint Josephs University Press Transaction Publishers Koeltz Scientific Books Scripta Humanistica Aksant Academic Publishers GeorgOlms Sinauer Associates Aldine Transaction Sceptre Smith & Kraus Inc Haan Publishing Weidmann Lit Verlag * Society of Automotive Engineers Transcript Verlag Maney Publishing (US) Witwatersrand University Press McFarland & Company * Sterling Publishing Company Inc Arms & Armour Press Truman State University Press * Mosby Yearbooks & Journals BT Batsford Ltd University Science Books Butterick Publishing Company Neal Schuman Pubs Inc Cassell Illustrated Walter De Gruyter (NY) Omnigraphics Inc Eastman Kodak Company Mouton de Gruyter Pace University Press Fine Communications KG Saur Paragon House Publishers Hamlyn Publishing Group Peter Lang Publishing Inc Hearst Communications Washington State University Press Pontifical Institute of Mediaeval Mitchell Breazley London Waveland Press Studies Saunders Photographic Inc O!Jite Specific Media Group Ltd Skyhorse Publishing * WHO Publications Watkins Publishing Ltd * Red Sea Press * William S Hein & Company Inc Karnak House Thieme Medical Publishers Inc Ames Foundation El-amin Productions Thomson West Harvard Journal ofLaw & Cornrows & Company Technology Trans Atlantic Publications Inc Fred B. Rothman 0 Regina Books Bainbridge Books University ofHouston Law Center Rockefeller University Press Rutgers University Center for Urban William Andrew Publishing Policy Research Noyes Publications

Publisher list is subject to change. *Publisher's titles are handled via Standing Order and Library Firm Orders, but not monitored/profiled for Approval/New Tide Announcements. 25 February 2009

Beaver House, Hythe Bridge Street, Oxford, OX! 2ET, UNITED KINGDOM Tel: +44 (0)1865 333 000 6024 jean Road Building G, Lake Oswego, Oregon, 97035, UNITED STATES Tel: +1 800.547.6426 0 100 University Court, Blackwood, New Jersey, 08012, UNITED STATES Tel: +I 800.257.7341 Locked Bag 53 8, Frenchs Forest 2086 NSW, AUSTRALIA Tel: +61 (0)2 9986 7000 blackwell.com Sir Winston Churchilllaan 281, 2288 DA Rijswijk, NETHERLANDS Tel.:+ 31 70 4130600 Attachment 1 Negotiations Blackwell North America, Inc.

1. Virginia Tech Question: How are prepaid titles and nonreturnable titles identified?

Contractor Answer: Proforma titles, identified as prepaid and nonreturnable titles in our RFP response, are typically supplied by the following types of publishers: societies, associations, institutes, university departments, journal divisions of mainstream publishers, publishers of annuals/yearbooks, publishers that only accept orders through a website, and most small publishers. In an effort to assist libraries with the identification of these types of titles, we have created a list of Proforma Publishers, included as Exhibit 1 in this reply.

2. Virginia Tech Question: In the descriptions of Series Manager, there is mention of "900 electronic titles." Are these 900 electronic series titles? Please elaborate.

Contractor Answer: The mention of"900 electronic titles" refers to series titles. Our electronic offerings are available through our Publisher Partners Service. Please note that many print series are not handled in the same manner electronically, for example the equivalent of a print series may a database.

Publisher Fulfilled Electronic Content through Blackwell Publisher Partners

Blackwell offers a collection of online reference works, databases and ebook collections from leading academic publishers. In growing numbers, faculty, students, and staff expect these electronic resources to be both abundant and readily available. We currently handle over 1000 (please note that since our initial response to RFP #0007943 was submitted, more than 1,000 titles were added) online major reference works and ebook collections and will continue to add more titles as they become available. In most cases, we can honor any pricing offered by the publisher including promotional pricing.

Benefits of working with Blackwell: • A growing list of over 1,000 electronic reference works • Annual series and databases from a single and convenient source • Detailed pre-publication information to help with selection • Trial set-up and order processing • Assistance with complex licensing and pricing questions • Technical assistance with all publishers • Renewal alerts and update information • Resources can be integrated into the ECHO ebook Platform through InfoTools Our Online Catalog is available at: http://www.blackwell.com/library services/digital services/blackwell publisher partners/publisher_partner_ online_ catalog/

3. Virginia Tech Question: Do you agree that the initial contract period shall be five ( 5) years?

Contractor Answer: Yes, Blackwell agrees that the initial contract period shall be for five (5) years.

4. Virginia Tech Question: Upon completion ofthe initial contract period, does Blackwell North America, Inc. agree that the contract may be renewed by Virginia Tech upon written agreement of both parties for two (2) one year periods, under the terns of the current contact?

Contractor Answer: Yes, Blackwell agrees that upon completion of the initial contract period, the contract may be renewed by Virginia Tech upon written agreement of both parties for two (2) one year periods, under the terms of the current contract.

5. Virginia Tech Question: If awarded a contract, are you willing to hold prices firm for the initial contract period and all subsequent renewals?

Contractor Answer: Yes, if awarded the contract, Blackwell will hold our terms (i.e.: discounts, shipping fees, and handling charges) firm for the initial contract period and all subsequent renewals. Please note that due to publisher list price fluctuations, we are unable to hold publisher list prices firm for the entirety of the contract.

6. Virginia Tech Question: Virginia Tech is initiating this contract, but any Commonwealth of Virginia institution or agency who wishes to attach to it may use it to fulfill their continuations services requirements. With this in mind, please provide your best schedule of prices for all services offered.

Contractor Answer: Our best schedule of prices for all services offered is:

North Standing Order Titles American Titles DISCOUNT OFF Annual Expenditures Discount LIST $0 to $49,999.00 8% offlist price PRICE 8.5% offlist $50,000.00 to $70,000.00 pnce $70,001.00 to $90,000.00 9% offlist price 9.5% offlist $90,001.00 to $110,000.00 pnce 10% off list $110,001.00 to $130,000.00 price* 10.5% offlist $130,001.00 and up price* SHIPPING No charge

Handling List price +$8.00 for titles for which Blackwell (Standard receives little or no discount from the publisher charge for titles for which List price (no handling) for all titles from list price Blackwell publishers** receives little or no discount from the publisher) proforma List price+ $10.00 (Those titles for which Blackwell must prepay)

UK Titles Standing Order Titles DISCOUNT We are pleased to offer matching US/UK discounts. OFF Your UK discount will match whichever US LIST discount your expenditures qualifY for. For PRICE example, if your previous year's expenditures were $130,000.00, both your US and UK discount would be 10.5% off list price. Your UK discounts will be either: 8%, 8.5%, 9%, 9.5%, 10%, or 10.5% offlist pnce. SHIPPING £5.50 per title

Handling List price +£5.50 for titles for which Blackwell (Standard receives little or no discount from the publisher charge for titles for which List price (no handling) for all titles from list price Blackwell publishers** receives little or no discount from the publisher)

Proforma List price +£5.50 (Those titles for which Blackwell must prepay)

Collection Manager and Series Manager Access to Blackwell Collection Manager and Series Manager is free of charge to all Blackwell customers. All functions such as export, Selection Lists, Electronic Notifications and Reports are also free of charge.

Cataloging and Physical Processing For Blackwell's Cataloging and Physical Processing descriptions and pricing, please see Exhibit 2.

Electronic InterfacesfWorkflow Support Collection Manager Export Records No charge EDI Ordering No charge EDI Invoicing No charge eBooks Electronic books are sold at list price.

Rush Orders Blackwell offers two levels of service for urgent orders:

To cover tlte cost of providing this service, books are invoiced at list price with an added service charge ofUSD 8.00 per book. Expedited Orders can be included in your regular shipments, or you can request special shipping, for which actual charges will apply. On average, Blackwell fulfils expedited orders within 3-4 business days of receiving them.

Rush Orders are invoiced at list price. Shipments are sent by your normal shipping method, at your usual charge.

Out-of-Print Service Out-of-print books are priced at fair market value with a dollar ceiling established by the library. Titles exceeding the ceiling will be authorized by the library before fulfillment. Aetna! freight charges for each out-of-print shipment will be applied.

Blackwell terms are Net 30 days.

*To qualify for an added 0.5% discount (up to 11 %) on standing orders, you must deposit an amount approximating at least 50% of estimated annual purchases. The minimum deposit is $100,000 and should be made at the beginning of the fiscal year. Should you decide to take advantage of our discount deposit account, a positive deposit account balance must be maintained.

**Blackwell will neither discount, nor impose handling fees, for certain publishers (list enclosed as Exhibit 3). These publishers offer us little or no discount, and we simply cannot afford to discount their books, nor do we want to exclude treatment because of publisher discounts.

7. Virginia Tech Question: Does the Blackwell North America, Inc. acknowledge, agree, and understand that the terms and conditions of the RFP #000794 3 shall govern the contract if a contract is awarded to your company?

Contractor Answer: If awarded the contract, Blackwell North America, Inc. acknowledges, agrees, and understands that the terms and conditions of RFP #0007943 shall govern the contract.

8. Virginia Tech Question: Does Blackwell North America, Inc. agree to a Net30 payment term with payment due thirty (30) days after receipt of invoice or goods/services, whichever is later?

Contractor Answer: Yes, Blackwell North America, Inc. agrees to a Net30 payment term within payment due thirty (30) days after receipt of invoice or goods/services, whichever is later.

9. Virginia Tech Question: Since our purchasing system requires precise and accurate information, please provide the following:

a. Legal name of your company. b. Trade name (DBA) if different from legal name. c. Taxpayer identification Number. d. Company name and address to which Virginia Tech should mail purchase orders. e. Company name and address to which Virginia Tech should mail payments. f. IRS W-9 form (Request for Taxpayer Identification Number and Certification).

Contractor Answer: Blackwell North America, Inc.

Blackwell 6024 Jean Road, Building G Lake Oswego, OR 97035

Blackwell PO Box2707 Portland, OR 97208-2707

Please see Exhibit 4 to view our IRS W-9 form.

I 0. Virginia Tech Question: Do you acknowledge, agree and understand that Virginia Tech cannot guarantee a minimum amount of business if a contract is awarded to your company?

Contractor Answer: Yes, if awarded a contract, we acknowledge and understand that Virginia Tech cannot guarantee a minimum amount of business.

II. Virginia Tech Question: Are the prices for all goods/services listed in your proposal inclusive of all applicable eVA system transaction fees?

Contractor Answer: The prices for all goods/services listed in our proposal are inclusive of all applicable eVA system transaction fees with the exception of our 0.5% added discount for deposit accounts. If Virginia Tech opts to utilize the added discount deposit account and will not accept the charge back of eVA transaction fees by Blackwell, the added 0.5% discount will not be applied to their purchases. Instead, Blackwell will fully absorb alll% eVA transaction fee charges associated with the contract. Additionally, if awarded this contract, Blackwell requests that Virginia Tech and all Virginia libraries exercising their right to use the contract consolidate Purchase Orders to reduce the number of eVA system transaction fees for which we will be charged. Exhibit 1

BLACKWELL'S PROFORMA PUBLISHERS

No. PUBLISHER I ISTWORLD PUBLISHING 2 A A A S DISTRIBUTION CENTER 3 A A C E INTERNATIONAL 4 A A H P E R D PUBLICATIONS 5 A A I D D PUBLICATIONS CENTER 6 A C A INTERNATIONAL 7 ACGIH 8 ACT A PUBLICATIONS 9 A I ROOT & COMPANY I 0 AM BEST COMPANY 11 AM G PUBLISHERS 12 AM S C 0 SCHOOL PUB INC 13 AM S PRESS INC 14 AP P A ASSN OF HIGHER 15ARARA 16AREPRESS 17 ARMAINTLBOOKSTORE 18 AS CPRESS 19 ASS E INTERNATIONAL OFFICE 20AASGAARDCOMPANY 21 AASHTO 22AAVSO 23ABB INC 24 ABBE PUBLISHERS ASSN OF WASHINGTON 25 ABBOTT LANGER & ASSOCIATES 26 ABET PUBLICATIONS 27 ACADEMY FOR EVANGELISM 28 ACADEMY OF MANAGEMENT 29 ACADEMY OF MEDICAL-SURGICAL NURSES 30 ACADEMY OF NATURAL SCIENCES 31 ACADEMY OF POLITICAL SCIENCE 32 ACADEMY OF REHABILITATIVE AUDIO LOG 33 ACCESS INTELLIGENCE LLC 34 ACCRED BOARD ENGR & TECH INC 35ACEBO 36 ACOSTA NEWS INC 37 ACOUSTICAL SOCIETY OF AMERICA 38ACRES USA 39 ADAMS BEVERAGE GROUP 40 ADAMS COUNTY HISTORICAL SOCIETY 41 ADVERTISING CLUB OF NEW YORK 42ADWEEK 43 AEGIS CONSULTING GROUP 44 AEROSPACE INDUSTRIES ASSN OF 45 AFRICAN STUDIES 46 AFRICAN STUDIES ASSN 47 AGATHONPRESS 48 AHA! PROCESS INC 49 AHC MEDIA LLC 50 AIR ACADEMY PRESS 51 AIR AGE INC 52 AIR CONDITION1NG CONTRACTORS 53 AIR TRAFFIC CONTROL AS SOC INC 54 AIR TRANSPORT ASSN OF AMERICA 55 AIRTIME PUBLISHING INC 56 AK PRESS DISTRIBUTION 57 AKBAR MAJIDOV 58 AKRON ART MUSEUM 59 ALABAMA GEOLOGICAL SOCIETY 60 ALABAMA OFFICE OF STATE PLANN1NG 61 ALAN C HOOD & COMPANY INC 62 ALBANY INSTITUTE OF IDSTORY & ART 63 ALCHEMIST INC 64 ALDRICH MUSUEM OF CONTEMPORARY ART 65 ALERT PUBLICATIONS INC 66 ALEX G MALLOY INC 67 ALEXANDER GRAHAM BELL ASSN 68 ALEXANDER KATLAN 69 ALEXANDRIA DRAFTING COMPANY 70 ALLEN PRESS 71ALLERTONPRESSINC 72 ALLIANCE FOR CHILDREN & FAMILY 73 ALLIANCE TO CONSERVE OLD RICHMOND 74 ALLURED PUBLISHING CORP 75 ALTA BOOK CENTER 76 ALTHOUSE PRESS 77 ALUMINUM ASSOCIATION INC 78 AM VISION PRESS 79 AMALPHI DISTRIBUTION 80 AMANA PUBLICATIONS 81 AMCHTPUBLICATIONS 82 AMER ACADEMY OF ENVIRONMENTAL ENGR 83 AMER ACADEMY OF SLEEP MEDICINE 84 AMER ACADEMY OTOLARYNGOLOGY 85 AMER ASSN FOR ADVANCEMENT OF 86 AMER ASSN FOR THE ADVANCEMENT 87 AMERASSNFOR THE ADVANCEMENT 88 AMER ASSN FUND RAISING COUNCIL 89 AMER ASSN OF AVIAN PATHOLOGISTS 90 AMER ASSN OF COLLEGES OF NURSING 91 AMER ASSN OF COLLEGES OF PHARMACY 92 AMER ASSN OF DIABETES EDUCATORS 93 AMER ASSN OF INDIVIDUAL INVESTORS 94 AMER ASSN OF VETERINARY 95 AMER ASSN ORTHODONTISTS 96 AMER ASSN TEACHERS OF ARABIC 97 AMER BANKRUPTCY INSTITUTE 98 AMER BAR ASSN 99 AMER BAR FOUNDATION 100 AMER CLINICAL & CLIMATOLOGICAL ASS I 0 I AMER COLLEGE OF CHEST PHYSICIANS 102 AMER COLLEGE OF OBSTETRICIANS I 03 AMER COLLEGE OF PHYSICIAN 104 AMER COLLEGE OF VETERINARY SURGEON 105 AMER CONFERENCE OF GOVERNMENTAL I 06 AMER COUNCIL OF ENGINEERING CO 107 AMER COUNCIL ON SCIENCE & HEALTH I 08 AMER COUNCIL ON TEACHING OF 109 AMERFEDERATIONOF ASTROLOGERS II 0 AMER GEOPHYSICAL UNION Ill AMER INST FOR CONSERVATION 112 AMER INST OF PROFESSIONAL 113 AMER INSTITUTE OF FOOD DISTRIBUTIO 114 AMER LEGISLATIVE EXCHANGE COUNCIL 115 AMERMEMBRANE TECHNOLOGY ASSN 116 AMER MUSIC THERAPY 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OCLC WorldCat Cataloging Partners WCP @ Point of Invoice Manifest (per invoice line transmitted) $0.30* WCP 100% Service Handling Fee (per book) $1.00*

Notes: *Charge for cataloging records is billed by OCLC ** Firm quote is supplied when specifications are finalized. May include setup and per record charges ***Please contact your Blackwell Technical Services Account Manager for shared record pricing, if your cataloging records are shared with other institutions (consortia, union catalogs, etc.)

Prices are quoted in US dollars. Invoice prices in currencies other than US dollars are subject to daily fluctuations in the foreign exchange rate. (Applicable 1 July 2008- 30 June 2009) Subscription Pricing Blackwell MaRC with Books®

Group Service Options Rate per 1,000 books invoiced* Minimum A MaRC or MaRC Plus $250 $250 B Group A+ TOG** $750 $750 c Group A + CIP upgrade $1,500 $1,500 D Group A + CIP upgrade + TOG** $1,750 $1,750

Notes: *The number of thousands are rounded up. e.g. 22,400 books will be calculated as 23,000 **Please contact your Blackwell Technical Services Account Manager for shared TOG subscription pricing if your cataloging records are shared with other institutions.

OCLC WorldCat Cataloging Partners (WCP) (PromptCat) Manifest Transmission (@ORDER and @INVOICE)

Group Content Rate per 1 ,000 books invoiced Minimum E WCP @ Point of Invoice $200* $200 F WCP @ Point of Order* $350**

Notes: * Charge for MaRC records is billed by OCLC ** Blackwell special introductory fiat fee offer. Good through June, 30, 2009

PHYSICAL PROCESSING SERVICES

Service Base Handling Charge* $0.40 Affix Author I Title label $0.25 Affix Customer Supplied Barcode** $0.40 Supply & Affix Barcode Protector $0.25 Affix Circulation Label $0.25 Affix Circulation Pocket $0.25 Affix Date Due Slip $0.25 Property Stamping (per impression) $0.25 Create Spine Label $0.25 Affix Spine Label $0.25 Supply & Affix Spine Label Protector $0.25 Supply Security Device $0.25 Affix Security Device $0.25

Notes: *The base handling charge is applied to each book going through the book processing workflow. Per unit physical processing charges are only applied to books receiving the service. **Any other materials supplied by the customer will not result in lower charges KAPCO'S EASY COVER/EASY BIND 1M IN HOUSE BINDING Kapco's self-adhesive Easy Covers are applied by Blackwell staff to the front, back and spine of a paperback. The 15-mil clear covering achieves extra durability with the addition of Easy Bind reinforcing hinges applied to the front and back inside gutters. Kapco uses a non-acidic adhesive that will not crack, yellow or dry out.

$2.30 I unit bound

MYLAR ON DUST JACKET The application of clear Mylar covers to dust jackets is performed by Blackwell staff. A 2-mil UV resistant polyester cover with paper backing adds to the dust jacket's strength and rigidity while prevernting damage from light. Dust jackets are custom fitted to each book, and secured with filament tape. The choice of a non-glare, polypropylene dust jacket is available.

$1.50 I unit bound

Custom Cover Mounted -Wert Bindery The strongest and most durable method of binding a paperback is Custom binding. A high quality Library Buckram is used for cover material; off-white endpapers are acidfree as is the spine inlay. Pages are bound by using the double-fan adhesive method, or by oversewing. The choice of Custom Cover Mounted means the original cover is retained and mounted on the front of the book.

$7.60 I unit bound

Custom Cover Removed -Wert Bindery Custom Cover Removed offers all the same features as Custom Cover Mounted except the original cover is removed.

$7.25 I unit bound

Picture Cover- Wert Bindery Choosing Picture Cover offers a new way of retaining the original cover of a paperback. The color copy image process is so successful at reproducing the original cover and spine information that Picture Cover books are frequently mistaken as the hardcover version. Pages are bound using the double-fan adhesive method; off-white endpapers are acid-free as is the spine inlay.

$6.80 I unit bound

Standard Cover Mounted -Wert Bindery A solid binding choice for paperbacks is the Standard Cover Mounted. Pages are bound using the double-fan adhesive method and the cover material is Summit. Off-white endpapers are acid-free as is the spine inlay. The choice of Standard Cover Mounted means the original cover is retained and mounted on the front of the book.

$7.10 I unit bound

Standard Cover Removed -Wert Bindery Standard Cover Removed offers all the same features as Standard Cover Mounted except the original cover is removed.

$6.60 I unit bound UK Materials CATALOGING Per Record Pricing

Prices are quoted in GBP. Invoice prices in currencies other than GBP are subject to daily fluctuations in the foreign exchange rate. (Applicable 1 July 2008- 30 June 2009)

Prices subject to change with 30 days notice- Blackwell does not absorb increases in service providers' charges. Charges apply only to items receiving service.

Blackwell MaRC with Books® Provisional records no charge MaRC records £0.25 MaRC Plus records £0.25

CIP Record Upgrade £0.90 Customized STO Call Number £0.15 Linked Barcode Number to MaRC record £0.20 OCLC TechPro Service Handling Fee (per book) £0.50* MaRC Record Customisation see note**

TOC Enrichment Services Single Institution £0.55 Shared Record see note***

OCLC WorldCat Cataloging Partners (WCP)

WCP@ Point of Invoice Manifest (per invoice line transmitted) £0.15* WCP 100% Service Handling Fee (per book) £0.50*

Notes: * Charge for cataloging records is billed by OCLC ** Firm quote is supplied when specifications are finalized. May include setup and per record charges *** Please contact your Blackwell Technical Services Account Manager for shared record pricing, if your cataloging records are shared with other institutions (consortia, union catalogs, etc.) Subscription Pricing Blackwell MaRC with Books®

Group Service Options Rate per 1,000 books invoiced* Minimum A MaRC or MaRC Plus £125 £125 B Group A + TOC** £375 £375 c Group A + CIP upgrade £750 £750 D Group A + CIP upgrade + TOC** £875 £875

Notes: *The number of thousands are rounded up. e.g. 22,400 books will be calculated as 23,000 **Please contact your Blackwell Technical Services Account Manager for shared TOC subscription pricing if your cataloging records are shared with other institutions

OCLC WorldCat Cataloging Partners (WCP) (PromptCat) Manifest Transmission (@ORDER and @INVOICE)

Group Content Rate per 1,000 books invoiced* Minimum E WCP @ Point of Invoice* £100 £100 F WCP @ Point of Order* £175** Notes: * Charge for MaRC records is billed by OCLC ** Blackwell special introductory flat fee offer. Good through June, 30, 2009

PHYSICAL PROCESSING SERVICES

Service Base Handling Charge* £0.20 Affix Author I Title label £0.15 Affix Customer Supplied Barcode** £0.20 Supply & Affix Barcode Protector £0.15 Affix Circulation Label £0.15 Affix Circulation Pocket £0.15 Affix Date Due Slip £0.15 Property Stamping (per impression) £0.15 Create Spine Label £0.15 Affix Spine Label £0.15 Supply & Affix Spine Label Protector £0.15 Supply Security Device £0.15 Affix Security Device £0.15

BINDING UK Adaptaroll On Dust Jacket- in house binding £0.50 Using Adaptaroll to cover dust jackets is a service performed by Blackwell staff. A 3.5 mil polypropylene film with a bleached kraft paper liner adds protection against moisture and wear. The Adaptaroll jacket is either taped to the book for a secure fit or sleeved to the book covers.

Filmolux- in house binding £1.75 Applying Filmolux to paperbacks is a service performed by Blackwell staff. The 3 mil clear vinyl laminate adds protection and strength to paperbacks. The adhesive in Filmolux is acid and solvent free. and won't dry out or yellow.

Kapco's Easy Cover TM -in house binding £1.00

Mylar On Dust Jacket- in house binding £0.95 The application of clear Mylar covers to dust jackets is performed by Blackwell staff. A 2 mil UVresistant polyester cover with paper backing adds to the dust jacket's strength and rigidity while preventing damage from light. Dust jackets are custom fitted to each book and secured with filament tape. A choice of non-glare, polypropylene dust jackets is available.

Cloth Style Binding- Rem ploy Bindery £5.50 Cloth Style Binding offers the strongest and most durable method of binding a paperback. Acidfree endpapers are added to the text block in front of and in back of the original covers which are retained. Buckram cloth covers the newly constructed case, and gold foil is used for lettering on the spine.

Plastic Laminate- Rem ploy Bindery £4.20 Plastic Laminate offers the same features as Cloth Style Binding except the original cover is laminated onto the front of the book with polypropylene transparent film.

Prices subject to change with 30 days notice - Blackwell does not absorb increases in service providers' charges. Charges apply only to items receiving service.

Discuss special requests with your Regional Sales Manager or your Technical Services Account Manager by calling 800.547.6426. Exhibit 3 BLACKWELL LIST PRICE PUBLISHERS

AS M International Bilingual Review Press 1585 Charles C Thomas Publisher Ltd Four Courts Press *Africa World Press Cold Spring Harbor Laboratory Irish Academic Press Caribbean Cultural Center Press Horwood Publishing Kakepela Publishing Co. Cornell Maritime Press Dunedin Academic Press Demos Medical Publishing Inc Free Association Press American Chemical Society Edward Elgar Publishing (US) Hart Publishing American Library Edwin Mellen Press Sussex Academic Press Association Policy Press Association of College & Eisenbrauns Vallentine Mitchell Research Libraries American Oriental Society Willan Press Public Library Association Magnes Press Ithaca Press Paternoster Press Jordan Publishing American Psychiatric Publishing Fairchild Books Caister Academic Press Inc Littman Library of Jewish Gale Group Civilization American Society of Civil Charles Scribner's Sons Cambridge Academic Engineers G. K. Hall (formerly Liverpool Twayne Publishers Academic) American Society of Mechanical Macmillan Reference USA Learning Matters Engineers Graham & Whiteside Kyoto University Press Bently Pressurized Bearing Magabala Books Press Greenwood Publishing Group Inc Museum Tusculanum Libraries Unlimited Nelson Thomes AMS Press Greenwood Press Asia Pacific Press Andrews University Press Heinemann Aboriginal Studies Press Ariadne Press Heinemann Drama Akademiai Kiado Oryx Press Center for Romanian Ashgate Publishing Company Quorum Books Studies Gower Publishing Auburn House Eastern Universities Press Pickering & Ghatta Boynton Cook I Heinemann lAD Press Arena (UK) Praeger Publishers lndra Publishing Avebury Press Praeger Security Trans Pacific Press Dartmouth Publishing International Company Teachers Ideas Press I ltalica Press Variorum Editions Libraries Unlimited *Janes Information Group Inc Aspen Institute (MD) Bergin & Garvey American Council on John Benjamins Publishing Aspen Publishers Education Company Aspen Law & Business Bowker-Greenwood B R Gruner Amstetdyh Yy Harcourt Professional Helmut Buske Verlag Gmbh Publishing Hackett Publishing Company Kluwer Law International Hanging Loose Press Jessica Kingsley Publishers Inc Panel Publishers Hanser Gardner Publications Ktav Publishing House Health Administration Press * Beman Associates Holmes and Meier Publishers Inc Lippincott Williams & Wilkins The Stationery Office (UK) Human Kinetics Publishers Lea & Febiger UN IPUB Anatomical Chart Company OECD Development Centre * Info USA Marketing Inc Applied Therapeutics World Trade Organization Directories USA Decatur Bainbridge Press World Intellectual Property Onesource Urban & Schwarzenberg Organization Sohnen-Moe Associates Inc Wright Patterson AFB Aero Information Age Publishing Inc Springhouse Corporation Propulsion & Power Lab Waverly Inc

Publisher list is subject to change. *Publisher's titles are handled via Standing Order and Library Firm Orders, but not monitored/profiled for Approval/New Title Announcements. I • Lubrecht & Cramer - (US Saint Josephs University Press Transaction Publishers record) Scripta Humanistica Aksant Academic Koeltz Scientific Books Sinauer Associates Publishers Georg Olms Smith & Kraus Inc Aldine Transaction Sceptre Haan Publishing Weidmann • Society of Automotive Lit Verlag Engineers Transcript Verlag Maney Publishing (US) Witwatersrand University McFarland & Company * Sterling Publishing Company Press Inc *Mosby Yearbooks & Journals Arms & Armour Press Truman State University Press Neal Schuman Pubs Inc BT Batsford Ltd University Science Books Omnigraphics Inc Butterick Publishing Pace University Press Company Walter De Gruyter (NY) Paragon House Publishers Cassell Illustrated Mouton de Gruyter Peter Lang Publishing Inc Eastman Kodak KG Saur Pontifical Institute of Mediaeval Company Studies Fine Communications Washington State University Quite Specific Media Group Ltd Hamlyn Publishing Press Group Waveland Press * Red Sea Press Hearst Communications Karnak House Mitchell Breazley London • WHO Publications El-amin Productions Saunders Photographic Cornrows & Company Inc • William S Hein & Company Inc Skyhorse Publishing Ames Foundation Regina Books Watkins Publishing Ltd Harvard Journal of Law Rockefeller University Press & Rutgers University Center for Thieme Medical Publishers Inc Technology Urban Thomson West Fred B. Rothman Policy Research University of Houston Trans Atlantic Publications Inc Law Center Bainbridge Books William Andrew Publishing Noyes Publications

Publisher list is subject to change. *Publisher's titles are handled via Standing Order and Library Firm Orders, but not monitored/profiled for Approval/New Title Announcements. W·9 Request for Taxpayer Gi\fe form to the '"""(Rev. November 2005) Identification Number and Certification requester. Do not ~nl ur lh~ T..-ury send to the IRS. rntemlll R!lllanue Service .,; Nama {as shown on your itlcome tax retum} • Blackwell North America, Inc • ~ BlJsinSS!; name, if different from above c 0 DBA Blackwell Book Services • D lndividuaV Partnership Other,.. D Exempt from backup l§ Check appropriate box; Sole proprietor Ill Corporation 0 0 withholdmg • 2 ················! ""c. Adciress (number, street, and apt. or stJite no.) Requester's name and address (optiOI'lal) '1:-- .E ... 6024 SW Jean Road Bldg G =• City, state, and ZIP oode .,• Lake Oswego, OR 97035 " Ust account number{s) here {optional} • emu"' Taxpayer Identification Number {TIN) Enter your TlN In the appropnate box. The rtN provrded must match the name grven on Une 1 to avord ISocial security number backup withholding. For individuals, this is your social security number (SSN). However, for a resident alien, sole proprietor, or disregarded entity, see the Part I instructions on page 3. For other 111ntttles, It Is I I ± I ± I your employer identification number (EIN}. If you do not have e. numbQr, Sll!ll! How to get a TIN on page 3. Note. If the account is in more than one name, see the chart on page 4 for guidellnes on whose number to enter.

Under penalties of perjury, 1 certify that: 1. The number shown on this form is my correct taxpayer identification number (or I am waiting for a number to be issued to me), and 2. I am not subject to backup withholding because: (a) 1 am exempt from backup withholding, or (b) I have not been notified by the Internal Revenue Service DRS) that I am subject to be.Ckup withholding as a result of a failure to report all interest or dividends, or (c) the IRS has notified me that I am no longer subject to backup withholding, and 3. I am a U.S. person Oncluding a U.S. resident allen), Certification instructions. You must cross out item 2 above if you have been notified by the IRS that you are currently subject 1o backup withholding because you have failed to report all interest end dividends on your tax return. For real estate transactions, item 2 does not apply. For mortgage interest paid, acquisition or abandonment of secured property, cancellation of debt, contributions to an individual retirement amlngamant (IRA), and generally, payments other than interest and dividends, you are not I'Elqulred to sign the Certificaiion, but you must provide your correct TIN. (See the instructions on page 4.) Sign Here o..... 01 May 2009 Purpose of Form • An individual who is a citizen or resident of the United States, A person who is required to file an information return with the IRS, must obtain your correct taxpayer identification number • A partnership, corporation, company, or association (TIN) to report, for example, income paid to you, real estate created or organized in the United States or under the laws transactions, mortgage interest you paid, acquisition or of the United States, or abandonment of secured property, cancellation of debt, or • Any estate (other than a foreign estate) or trust. See contributions you made to an IRA. Regulations sections 301. 7701-6(a) and 7(a) for additional U.S. person. Use Form W-9 only if you are a U.S. person information. (including a resident alien), to provide your correct TIN to the Special rules for partnerships. Partnerships that conduct a person requesting it (the requester) and, when applicable, to: trade or business ln the United States are generally required 1. Certify that the TIN you are giving is correct {or you are to pay a withholding tax on any foreign partners' share of waiting for a number to be issued}, income from such business. Further, in certain cases where a Form W-9 has not been received, a partnership is required to 2. Certify that you are not subject to backup withholding, or presume that a partner is a foreign person, and pay the 3. Claim exemption from backup withholding if you are a withholding tax. Therefore, if you are a U.S. person that is a U.S. exempt payee. partner in a partnership conducting a trade or business in the In 3 above, if applicable, you are also certifying that as a United States, provide Form W-9 to the partnership to U.S. person, your allocable share of any partnership income establish your U.S. status and avoid withholding on your from a U.S. trade or business is not subject to the share of partnership income. withholding tax on foreign partners' share of effectively connected income. The person who gives Form W-9 to the partnership for purposes of establishing its U.S. status and avoiding Note. If a requester gives you a fonn other than Form W-9 to withholding on Its allocable share of net income from the request your TIN, you must use the requester's fonn if it is partnership conducting a trade or business in the United substantially similar to this Fonn W-9. States is in the following cases: For federal tax purposes, you are considered a person if you • The U.S. owner of a disregarded entity and not the entity, are: cat. No. 10231X FCHTTl W-9 (Rev.11·2005}