as '~A COUNCIL REPORT ABBOTSFORD
Report No. PRC 009-2016 EXECUTIVE COMMITTEE
Date: March 4, 2016 File No: 0640-20
To: Mayor and Council From: Heidi Enns, General Manager, Parks, Recreation and Culture Subject: Spectra Venue Management Annual Report
RECOMMENDATION
THAT Report No. PRC 009-2016, dated March 4, 2016, from the General Manager, Parks, Recreation and Culture, regarding Spectra Venue Management's Annual report for the
Abbotsford Centre1 be received for information.
SUMMARY OF THE ISSUE
Spectra Venue Management; also known as Global Spectrum has been engaged by the City to manage and operate the Abbotsford Centre as a multi-use entertainment and sports facility since 2008. This venue also serves as a community facility, staging of a wide range of other sporting events, trade shows, cultural and entertainment events.
BACKGROUND
The Annual Report is prepared in order to provide Council with an overview of the pro-forma of Spectra Venue Management in the execution of their operation and management of the Abbotsford Centre in 2015. The City and Spectra Venue Management agreed to a new 5 year management and operating agreement in 2014 including the New Game vision and plan for the Abbotsford Centre; (1) enhanced community access; (2) streamlined operating agreements; and (3) revenue-positive special events and anchor tenants.
DISCUSSION
The Abbotsford Centre is ranked the top arena in the category of venues with capacity of 5,001- 10,000 (according to Venues Today, a leading arena, stadium and convention centre publication) and is second nationally behind only the General Motors Centre in Oshawa, Ontario (also managed by Global Spectrum). Pollstar also named the Abbotsford Centre in its year-end Top 200 Arenas World-Wide rankings.
The new 5 year agreement for the operation has realized significant savings for the City and improved City budgeting and management oversight. Staff are continuing to pursue all possible revenue positive options in conjunction with Spectra Venue Management and other sport consultants. Report No. PRC 009 -2016 Page 2 of 2
IMPACTS ON COUNCIL POLICIES, STRATEGIC PLAN AND/OR COUNCIL DIRECTION
The Annual Report aligns with Council's Strategic Plan and cornerstones as follows:
• Vibrant Economy: The City of Abbotsford is a regional hub of creativity and innovation where talent, investment and business thrive;
• Complete Community: The City of Abbotsford is a community of inclusive, safe, green neighbourhoods, connected to convenient and affordable transportation and vibrant commercial centres, built on the foundation of our cultural heritage and natural beauty;
• Fiscal Discipline: The City of Abbotsford is transparent and accountable to citizens, information is easily accessible and residents are well informed on Council priorities; and
• Organizational Alignment: The City of Abbotsford has strong consistent governance and aligned operations
SUBSTANTIATION OF RECOMMENDATION
Spectra Venue Management's Annual Report is presented by the General Manager, Mr. Andrew Nash, to highlight the activities, trends and financial performance in 2015 at the Abbotsford Centre.
t I
( Heidi Enns General Manag r, Parks, Recreation and Culture
ATTACHMENTS
Attachment "A": Spectra Venue Management's 2015 Annual Report for the Abbotsford Centre
TABLE OF CONTENTS
STATEMENT OF PURPOSE 03 MESSAGE FROM THE GENERAL MANAGER 04 HIGHLIGHTS AT THE ABBOTSFORD CENTRE IN 2015 05 2015 FACILITY USERS 06 COMMUNITY INITIATIVES 10 A YEAR OF GIVING TO CHARITY 11 CALENDAR OF EVENTS 12 EVENT SALES 13 FINANCIAL OVERVIEW 14 ANNUAL EVENT SURVEY DATA 16 NET PROMOTER SCORE 17 HOW YOU DOIN' 18 DIGITAL MARKETING INITIATIVES 20 INTERACTIVE STATISTICS 22 OUR TEAM 23 FACILITY OVERVIEW 24 KEY PARTNERSHIPS 26 PROMOTER COMMENTS 27 THANK YOU 28 WHAT'S TAKING PLACE AT THE ABBOTSFORD CENTRE IN 2016 31 PHOTOGRAPHY PROVIDED BY DARK WORKS PHOTOGRAPHY+ DELMAR DIGITAL PHOTOGRAPHY
AB. 5FORD CENTRE STATEMENT OF PURPOSE
The Abbotsford Centre is the premiere entertainment facility in the Fraser Valley of British Columbia. Global Spectrum Facility Management (DBA Spectra Venue Management), and the City of Abbotsford are leading the community of Abbotsford towards an approved quality of life by ensuring that our practices in the industry provide sustainable social and economic growth, using the Abbotsford Centre to its full potential. We are committed to providing exceptional service to our clients. guests, and community partners, making every interaction inside and outside of the venue a remarkable one. Our Team is dedicated to making the Abbotsford Centre the venue of choice in the Lower Mainland of British Columbia for sport and entertainment.
ANNUAL REPO. .)15 MESSAGE FROM GENERAL MANAGER
On behalf to the Spectra Venue I am extremely pleased to report footprint of the region while also Management team at the Abbotsford that the Abbotsford Centre achieved providing first class entertainment to Centre, I am pleased to present the its lowest subsidy from the City of residents. The Spectra team at the Abbotsford Centre Annual report for 2015. Abbotsford since the opening of the Abbotsford Centre continues to invest venue. This achievement is a direct In 2015 we saw the 'New Game' vision result of: minimizing risk in event time. and energy to giving back to come to life. Since the New Game vision booking by ensuring major events are the community through volunteering was introduced a mere sixteen months revenue positive; increasing the amount time, tickets and event memorabilia ago, Spectra Venue Management and of community usage and events that donations. the City of Abbotsford have worked compliment major concerts and events in collectively with the intent of creating the venue; streaming agreements with user None of the above accomplishments a hub for community, sport and groups, venue supplies, and sponsors; and would have been possible without the entertainment, while continuing to pursue adopting new efficiencies in operations. overwhelming support we have received an anchor tenant for the facility. Today . from the community, Mayor and Council, "Today the the Abbotsford Centre is utilized by more Another highlight for our team in 2015, was the opportunity to host the World members of the community than ever and the countless City of Abbotsford Baton Twirling Federation International Abbotsford before. We continue to strive to bring staff we work with every day. We share Cup last summer, and witnessing the great entertainment acts to Abbotsford, a common goal and believe in the Centre is first ever perfect score by Team Japan. while providing the opportunity for potential and future of the Abbotsford The World Baton Twirling Federation residents to utilize the facility on a daily utilized 2015 International Cup and Grand Prix Centre. The team at the Abbotsford basis for sport, recreation, and special events showcased athletes from fourteen Centre is poised for a very exciting events. Community based events that by more countries including Canada, Italy, Scotland, enrich our community, took place at the 2016 as we continue to bring first class France, Norway, Switzerland, Netherlands, Abbotsford Centre this year, these include: entertainment, sport, and cultural events members England, Ireland, Australia, Sweden, Japan, Abbotsford Food Truck Festival, Teenfest, to Abbotsford. and the United States of America. It was Habitat for Humanity Gala featuring Chris of the a chance to showcase the venue while Hatfield, the Prospera Family Skate, and also working with other key community community Sincerely, the Confetti Ball. These events in addition organizations and partners to host this to increased ice rentals, dry floor, and multi day international sporting event. than ever use of the walking track by community fl~Jre-w N~l( Andrew Nash before." groups have amplified the number of As the entertainment venue in the Fraser local citizens that use the facility on Valley, the Abbotsford Centre plays General Manager, a daily, weekly, and monthly basis. a critical role in the socio- economic Abbotsford Centre
AB. SFORD CENTRE HIGHLIGHTS AT THE ABBOTSFORD CENTRE IN 2015
Spectra Venue Management continues t o deliver quality p rogramming t o the residents o f Abbotsford and the Fraser Valley. We are proud to have created memories for over 100,000 fans throughout 2015.
The list of wor ld-class performers and entertainment that visited t he venue throughout the year continues to contribute to the success that inc luded the likes of Dean Brody & Paul Brandt. the Tenors and Little Big Town. The Abbotsford Centre was re-visited in 2015 by the WWE, the Harlem Globetrotters, Chris Tomlin, and Cirque Musica who entertained audiences of all ages.
Chris Tomlin, the internationally acclaimed contemporary Christian artist and songwriter performed to a capacity crowd in April 2015. Due to the success of this sold out show, Chris Tomlin has already signed on to return to the Abbotsford Centre in May 2016.
ANNUAL REPO. .015 ABBOTSFORD MINOR HOCKEY
Working in partnership ICE HOUR USAGE COMPARISON 2012 - 2015 with the City of Abbotsford, Abbotsford Minor Hockey Association and several user groups within the area, the Abbotsford Cent re was able to provide 690 community ice hours in 2015. This is an increase of 130 hours from 2014.
ABBOTSFORD CENTRE HOCKEY LEAGUE The fall of 2015 saw the beginning of the second annual season of the new Abbotsford Centre Hockey League. A league that started w ith seven teams in 2014 has grown to fourteen teams in 2015. The league championship w ill be competed for in March 2016. The continued partnership w ith neighbourhood pub Finnegan's Bar & Grill helped increase engagement with building sponsors and partners.
BRITISH COLUMBIA CRAFT CORNER The BC Craft Corner was introduced in the fall of 2015, and is now a permanent fixture on the main concourse of the Abbotsford Centre. The new beverage pouring station provides the venue with an additional beverage station while also creating the ability to form new partnerships with local beer suppliers t hroughout the region. In 2015 partnerships w ith Vancouver Island Brewery and Steamworks were established. and in 2016 there are plans to work closely with local breweries such as, Ravens Brewing Company and Old Abby Ales.
WORLD BATON TWIRLING-CHAMPIONSHIPS In August, we welcomed hundreds of international athletes to the facility for a weeklong event, and provided a high level of service to the client and it was widely acknowledged that the Abbotsford Centre was their best host venue in history.
AB. SFORD CENTRE PROSPERA CREDIT UNION SPONSORSHIP Prospera Credit Union has been the official Box Office sponsor since 2009 and has recently renewed the contract. With this new sponsorship they included, for the first t ime. a community free skate party o n December 5, 2015. The event was well attended by the community with approximately 500+ people in attendance.
LITTLE BIG TOWN On November 19th, promoter AEG brought Little Big Town to the Abbotsford Centre. This was the only Canadian date on the Little Big Town tour, and the first time AEG has booked a tour date at the Abbotsford Centre. We were able to exceed promoter sales projections by over one thousand tic kets.
ANNUAL REPO. JlS ,.. 2015 FACILITY USERS 132,379 TOTAL VENUE USERS
33 TOTAL EVENTS
20 TOTAL TICKETED EVENTS
13 TOTAL NON TICKETED EVENTS -1.
57,281 TICKETED EVENT USERS
12,761 NON-TICKE TED EVENT USERS
AB 3FORD CENTRE · ~ ~ TICKETED 56%EVENTS NON TICKETED 12,761 ~ MINOR HOCKEY 23,600 MEETINGS/ OTHER 1,080 EVENTS INCLUDE: L USERS USERS: USERS COMMUNITY EVENTS: USERS ; J , 24o/c0 HOCKEYMINOR USERS • Teenfest This statistic includes user groups This statistic includes users who • Food Truck Festival from Abbotsford Centre Minor Hockey booked t he facility for m eetings or Association (AMHA), Abbotsford Female special events which include NON • Community Programming Day TICKETED Minor Hockey Association (AFMHA). Abbotsford Minor Hockey Association 15%EVENTS • UFV Convocations Abbotsford Centre Hockey League Meetings, U-District events, Pacific • Touch a Truck PUBLIC (ACHL), Fraser Valley Hockey Associat ion Sport, Ci ty of Abbotsford retirement WALKING • Habitat for Humanity Gala (FVHA). Yale Academy, and Chilliwack party, prayer services, and WestJet 3% TRACK USERS • Prospera Community Skating Party Christian Junior Hockey League (CCJHL). Christmas party.
LACROSSE ~ 1% USERS ..... PUBLIC WALKING: 2,877 LACROSSE USERS: 1,280 MEETINGS Average 239 users per month. USERS This statistic includes usage for Abbotsford USERS 1% +SPECIAL December highest usage with 333 users. Lacrosse tryouts between March - May 2015 , EVENTS r
ANNUAL REPO. ~ 015 COMMUNITY INITIATIVES In the past year, the Abbotsford Centre has worked with community org anizations throughout the City of Abbotsford and the Fraser Valley to host, shine a lig ht on and partic ipate in numerous community initiatives. some of which include:
Community Programming Open House
Abbotsford Canada Day Parade Celebrations
2015 Abbotsford Agrifair
Abbotsford Chamber of Commerce Golf Tournament
Touch a Truck
Canuck Place Lego Creative Challenge
Abbotsford Regional Hospital Visits with t he Harlem Globetrotters
Abbotsford Farm to Food Bank
7th Annual Trees of Hope
AE. SFORD CENTRE A YEAR OF GIVING TO CHARITY
The Abbotsford Centre is committed to being Abbotsford Crystal Gala, Canuck Place, and Farm to funds for the organizations through auctions and an engaged and respected partner throughout Food Bank, to name a few. In 2015, Spectra Venue raffles. In addition Spectra Food Services and Abbotsford and the Fraser Valley by providing Management, Spectra Food Services and Hospitality, Hospitality surpassed a m ilestone in 2015, with support for charities, non-profit organizations like donated over $15,000 in tickets, and signed items $100,000 granted to non-profit organizations Abbotsford Hospice Society, Matthew's House, for charities. These items were used to help raise who run concessions since the venue opened.
ANNUAL REPO. _QlS CALENDAR OF EVENTS
February 7 Cheerfest 2015 February 13 Harlem Globetrotters March 10 Celtic Thunder March 13 WWE LIVE Road to WrestleMania April4 Food Truck Festival April11 Teenfest Ap ril 12 Chris Tomlin: Love Ran Red Tour May 16 Dlljit Dosanjh May 23 Community Programming Open House June 10 -12 University of Fraser Valley Convocation June13 Canadian Brazilian Jiu Jitsui Competition June 30 Canada Day Kickoff Concert with Emerson D rive & Aaron Prichett July 5 Kabaddi Tournament 2015 July 17 5th Annual Touch a Truck August 5 World Baton Twirling: International Cup August 10 World Baton Twirling: Grand Prix August 15 Family Channel Big tickets Summer Concert August 30 15th Annual Kabaddi Cup September 5 Gurdas Mann September 25 Dean Brody & Paul Brandt: Road Trip Tour Oct ober 2 The Tenors: Under One Sky Tour October 3 Habitat for Humanity Gala October 17 Extreme Freestyle Motocross World Tour (2 shows) Novem ber 19 Little Big Town: The Pain Killer Tour December 5 Prospera Family Skating Party December 6 Cirque Musica Holiday Spectacular December 27 15th Annual Christmas Confetti Masquerade Ball
A o SFORD CENTRE EVENT TICKET SALES JANUARY 1 - DECEMBER 31, 2015
Total Gross Event 'c Cheerfest 2015 February 7 2,354 $32,500 Harlem Globetrotters February 13 5,268 $178,670 Celtic Thunder March 10 1,992 $125,714 WWE Live March 13 4,84 2 $216,328 Chris Tomlin April12 6 ,538 $187,982 Diljit Dosanjh May16 4,234 $239.442 Jiu Jitsu June13 461 $2,212 Canada Day Kick Off - Emerson Drive June 30 1,089 $28,139 2015 Kabbadi Tournament July 5 3,074 $90,563 World Baton Championsh ip s August 5 2,698 $62,150 Family Channel Big Ticket August 15 2,642 $104,614 15th Kabaddi Cup August 30 2.409 $5,275 Gurdas Maan September 5 5,160 $178,815 Dean Brody & Paul Brandt September 25 3,200 $170,802 The Tenors October 2 2,544 $191,136 Extreme Freestyle Motocross World Tour October 17 1,855 $52,932 Little Big Town November 19 4,273 $160,819 Cirque Musica Holiday Spectacular December 6 2,292 $85,310 15th Annual Christmas Confetti Masquerade Ball December 27 356 $10,820
ANNUAL REPO. .015 FINANCIAL OVERVIEW FINANCIAL PERFORMANCE FOR YEAR ENDING DECEMBER 31, 2015
ET - --- 1AL --- --ANCE NUMBER OF EVENTS 39 33 -6 ATTENDANCE EV ENTS 94,205 70,042 -24,163
ATTENDANCE NON-EVENTS 0 62,337 62,337
TOTAL ATTENDANCE 94,205 132,379 38,174 (EVENTS AND NON-EVENTS)
Direct Event Income · $201,430 $150,380 ($51,050) Surcharge Revenue $143,576 $94 ,705 ($48,871) Convenience Fee Revenue $76,542 $84,020 $7,478 Suite Revenue $55,055 $52,735 ($2,320) Ancillary Income $286,165 $227,174 ($58,991) Total Event Income $762,768 $609,014 ($153,754)
Other Income $320,464 $276,113 ($44,351)
Indirect Expenses ($2,433,232) ($2,126,128) $307,105
Net Income (Loss) ($1,350,000) ($1,241,000) $109,000
Grants $1,000,000 $946,000 ($54,0 00) Long-term debt interest ($2,366,000 ) ($2,341,000) $25,000
Annual Building Surplus I Deficit ($2,716,000) ($2,636,000) $80,000
A6 5FORD CENTRE )> z z c )> r ;u m "'0 0 When asked how much people ANNUAL EVENT SURVEY DATA plan to spend on merchandise CUSTOMER SATISFACTION at an event 25% said $21-$40
AVERAGE RESPONDENT When determining how much Through post show and annual surveys. Spectra Venue Management has been able to gather people plan to spend on vital information reg arding the fan experience at the Abbotsford Centre. The results below food and beverage are based on the responses o f 2,757 fans surveyed in o ur annual general survey. !J 43% said $0-$20 66o/c OF FANS SURVEYED 0/ ' OF FANS ARE BETWEEN 0 ARE FEMALE 74 /0 · THE AGES OF 35-64 When asked about the TOP 2 OF FANS SURVEYED OF FANS SURVEYED factors that affect whether 65% LOOKED TO RECEIVE 39% LOOKED TO RECEIVE THEIR INFORMATION THEIR INFORMATION or not you will attend an event ONLINE ON THE RADIO Website, social media. blogs, artist 74% said their #1 sites, online reviews and news sites, etc. factor was ticket price 54% said their #2 factor was the 'Big Name Entertainer'
AE. SFORD CENTRE How likely is it that you would recommend SCORE: NET 52 the Abbotsford centre to a friend or colleague? PROMOTER SCORE r In 2015, we introduced Net Promoter Score (NPS) to our annual survey. Net Promoter Score is a customer loyalty metric that is utilized across companies of all sizes and all industries, specifically Hospitality, Consumer Goods, Retail. Transportation, and Media. Net 0 2 3 4 5 6 7 8 9 10 Promoter SystemrM helps companies in all industries build customer loyalty which in turn NET PROMOTER SCORE = % PROMOTERS- % DETRACTORS" helps to achieve growth. NUMBER OF The Net Promoter Score of the Abbotsford RESPONDENTS:
Centre provides our team with a benchmark 0 27 and framework that is directly tied to the customer journey. 1 5 2 9 NPS is calculated using the answer to a single 3 22 TYPES: question,using a 0-10 scale. 4 25 DETRACTOR 9.83% RESULT: How likely is it that you would 5 104 recommend the Abbotsford Centre NEUTRAL 28.81% I N PS· I 52 I 6 78 to a friend or colleague? -·-·-· ... .,. ... "" ' " 7 223 Respondents are grouped as follows: 8 S68
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DETRACTORS 279 N EUTRAL 791 I PROMOTERS 1 hAt; (SCORE 0 -6) (SCORE 7-8) TOTAL PEOPLE TOTAL CUSTOMERS TOTAL PEOPLE are unhappy customers who can are satisfied but unenthusiastic are loyal enthusiasts who SURVEYED SURVEYED SURV EYED damage your brand and impede growth PROVIDED A customers w ho are v ulnerable to PR OVIDED A will keep buying and refer PROV IDED A through negative word-of-mouth. 0 OR 6 RATING competitive offerings. 7 OR 8 RATING others, fueling growth 9 OR 10 RATING
ANNUAL REPO. _015 ~ TOP10 HOW YO U DOIN'? CUSTO MER SERVICE PRINCIPLES
1 CUSTOMER FIRST Meet and surpass needs & expectations 2 GOLDEN RULE Treat co-workers, vendors, and customers w ith respect 3 LISTEN Be attentive and gain complete understanding HOW YOU DOIN'? of concerns or requests How YOU Doin'? is a customer service philosophy used by all Spectra Venue 4 THINK "YES" Demonstrate a can-do approach & a positive attitude Management Facilities to ensure a first-rate experience from the moment a visitor steps through our doors. The Abbotsford Centre is committed to ensuring this fan 5 BE PROFESSIONAL experience and the way we achieve excellence in customer service is simple, our Be a positive representative of Spectra Venue employees. At the Abbotsford Centre, we have implemented t he HYD Superstar Management of the Month incentive program to reward our employees for going above and 6 POSITIVE ATTITUDE beyond their regular job duties for the guests of our venue. Be optimistic; encounter situations w ith solutions Customers and venue managers are welcomed to present a staff member with a 7 24-HOUR RULE HYD card when he or she represents the How YOU Doin? philosophy. The HYD Create urgency in responding to all inquiries Committee then collects the cards from our employees and use them for monthly 8 EVERYBODY SELLS and annual prize draws. Create new and unique ideas to drive business In 2015, the following staff members were recognized for exceptional service 9 ENTHUSIASM by being awarded Superstar of the month. Melissa Wiebe (Box Office), Dakota Attack new challenges with passion and embrace Johnston (Operations), Brandie Ego (Volunteer Abbotsford), Amber Martin (Food existing responsibility Services & Hospitality), Troy Young (Cleaning staff), Bryce ( ICM Security), Joanne 10 DO IT NOW Bodai (Operations), James Parker (Operations), Henry (Tricorn, Housekeeping), Create a plan of action & follow through James Collins, (Food Services & Hospitality), Pawan Murthy (Operations), Muriel (ICM, Security), and Richard (Food Services & Hospitality). I
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0 Ui DIGITAL MARKETING INITIATIVES EMAIL DATABASE ABBOTSFORD 54,1 23 (/) 0:::w CENTRE (() 0::: BACKSTA GE u (/) PASS (() :::::> (/) • _J <{ L w LL 0 0:::w (() L · :::::>z JAN. 1, 2015 DEC. 31, 2015
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2015 1 28.6% ~ s. Open rate 2.9% Click ~ t hroug h rat e
AB 3FORD CENTRE DIGITAL MARKETING INITIATIVES SOCIAL MEDIA
q~ Abbotsford Centre (dlAbbotsfordCentre 173% INCREASE On January 1, 2015 we had 180 Fans and on December 31 , 2015 we reached ~
twi'='=er Abbotsford Centre (g)AbbyCentre 23% INCREASE
On January 1, 2015 we had 1,609 Fans and on December 31, 2015 we reached 1,989. AC content seen by approximately 125,000 people »
facebook Abbotsford Centre 14% ialAbbyCentre INCREASE
On January 1, 2015 we had 7,636 Fans and on December 31, 2015 we reached 8,763. FANS: 67% Women 32% Men AC content seen by approximately 1.3 million people f
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ANNUAL REPO, .015 INTERACTIVE STATISTICS
TOPS unique visitors visitors PAGE VISITS 8,421 per month per month 11,676
1 Home Page ...... 19.7% new returning 70.1% visitors visitors 29.9% 2 List of Events Calendar ...... 12.4% 3 Seating Maps ...... 9.4%
4 Location & Directions ...... 4.6%
5 Ways to Buy...... 3.1 %
desktop 2015 TICKETS PURCHASED
28,373 47% Internet 45.5% page ' er month 36% Box Office
8% Mobile obile tablet ••t Outlets 2.41 1:55 Phone 43.5% 11.0% er VISit vg ViSit duration
AB ;FORD CENT RE ~~~h ABBOTSFORD ~ ! ~~~!R. ~ PARKS, ltt:CitE ATIO"' & CULTUlE PARKS, RECREATION & CULTURE SPECTRA VENUE MANAGEMENT GENERAL MANAGER REGIONAL VICE PRESIDENT HEIDI ENNS DEAN CLARKE
SPECTRA VENUE MANAGEMENT OUR GENERAL MANAGER TEAM ANDREW NASH
BOX OFFICE & GENERAL EVENT DIRECTOR DIRECTOR DIRECTOR OF CHIEF OPERATIONS GROUP SALES MANAGER MANAGER OF FINANCE OF MARKETING CORPORATE ENGINEER MANAGER MANAGER SPE CTRA SALES FOOD SERVICES LARA BIRGIT DUSTIN SCOTT TYLER KATHRYN + HOSPITALITY ANDERSON EVANS BODNARYK LINDA CURRIE RINAS HOWELL FENTON DAWN ABRAM
ASSISTANT SECURITY STAFF PART TIME OPERATIONS SUPERVISOR BOX OFFICE / GUEST ACCOUNTANT ICE COMMUNITY SERVICES LUCAS ENGINEERS MARVIN MANAGER FIRST AID MILLIN ROBBINS MELISSA WIEBE
PART TIME PART TIME PART T IME BOX OFFICE/ OFFICE CONVERSION COMMUNITY MANAGER CREW STAFF
PART TIME PART TIME HOUSEKEEPING PARKING EVENT STAFF AV TECH TRI-COM SERVICES SERVICES FAST LANE & IMPARK
ANNUAL REPO . .J lS ~ .FACILITY OVERVIEW AMENITIES The Abbotsford Centre has a full life-line safety system across the rigg ing grid, all owing for safe and easy access to the beams. The facility boasts a 350,000 lbs total rigging capacity across the grid and has a trim height of 46'9" (14m). This is higher than the trim of many other similarly sized venues, which allows major concert s to utilize their full t our ing productions. The centre hung LED scoreboard raises up when not in use, with only a small portion remaining below the grid allowing for an unobstructed and clean look.
The Premium Level of the Abbotsford Centre holds 20 private suites, 15 loge boxes, and 2 group suites. With options to cover all types of private and corporate needs, these premium spaces are great for companies to entertain or show appreciation to their clients and customers, as well as friends and families to enjoy an evening together at an event. Catering services and serving staff are available in all Premium Level seating locatio ns.
CONFIGURATION CAPACITIES Hockey ...... 6,669 Basketball ...... 7,0 49 360 End Stage ...... 7,887 270 End Stage ...... 7,320 SUSTAINABILITY 240 End Stage ...... 6,819 Spectra Venue Management in conjunction with the City of Abbotsford is committed to 220 End Stage ...... 6,674 reducing our environmental impact and being a leader in the community and industry. We 180 End Stage ...... 6,20 6 work tirelessly to monitor and improve the environmental footprint of our facility through the Half House ...... 3,800 operations of the Abbotsford Centre. Our efforts are primarily focused on recycling, energy efficiencies and reduction, water preservation and conservation including our state-of-the-art Half House Theatre ...... 3,400 rainwater collection system. Theatre ...... 1, 935
AEi .5 FORD CENTRE l> z z c l> r ::0 m "'0 0 KEY PARTNERSHIPS
SPETCRA FOOD SERVICES ~ ! !:',~,~r~.~ & HOSPITALITY Spectra Food Services & Hospitality manages the food, beverage, merchandise and hospitality services at over 140 venues throughout the US and Canada. They specialize in providing services to stadiums, arenas, convention centers, fairgrounds, expo-centers, auto racing, casinos, performing arts centers and amphitheaters. Considered by many as the best managed and most innovative food service company in the industry, Spectra Food Services & Hospitality's results oriented senior management team has extensive experience in managing some of t he nation's most preeminent convention and sports entertainment centres.
TICKETMASTER ticketmaster® Ticket master is a ticket sales and distribution company based in West Hollywood, California with operations in many countries around the world including an office in Vancouver, BC. Ticketmaster is part of the Live Nation Entertainment family. In the beginning of 2010, Live Nation and Ticketmaster Ent ertainment merged to create Live Nation Entertainment. This gives the fan access to more fan-friendly options.
\ VOLUNTEER ABBOTSFORD /-BBOTSFORD Volunteer Abbotsford (VA) is the community's volunteer centre. VA is a non-profit organization that promotes and supports volunteerism. Their goal is to work w ith individuals and groups to help facilitate a positive volunteer experience.
AB 5FORD CENTRE PROMOTER COMMENTS
LIVE NATION [ L'fVE n~=tTIOn ) WORLD WRESTLING Abbotsford Centre is a venue well suited to handle the needs of many ENTERTAINMENT INC. different high profile t ouring crews we bring through, and the Spectra Venue World Wrestling Entertainment thanks the Abbotsford Centrew and its Management staff of the facility take care to ensure the highest level of Spectra Venue Management team for another great year of b ring ing live satisfaction am ongst artists and fans. providing an experience we are proud p rofessional wrestling entertainment t o Abbotsford and the Fraser Valley. to be able to offer our clients and customers. The Abbotsford population is extremely loyal to our product and having a high-end and well-run building like the Abbotsford Centre allows us to grow ~ . our brand. We value our relationship w ith the Abbotsford Centre and look forward to many more successful WWE events in Abbotsford.
SAl PRODUCTIONS '.iPIIODUCT10 P. 5 The Abbotsford Centre is such a big part of our community. We are thankful CANADIAN BATON to have this facility in the City of Abbotsford. There is no other p lace like it hold our cultural events and keep our community happy. TWIRLING FEDERATION In August of 2015 t he Canadian Baton Twirling Federation hosted the world for the Int ernational Cup Baton Twirling Championships at the beautiful Abbotsford Centre. This top not ch facility provided every convenience. from a safe and secure floor, t o great lighting, equipment and staff. Our organization is 100% volunteer run and we knew from our first site visit that we were going to host the best ever Competition. The cooperation, support and enthusiasm from all the st aff was evident from the moment we walked in to the arena for set up until the last baton was tossed. We enjoyed LMG CONCERTS great food from the catering department. awesome response t ime from all Over the course of the past 5 years. we have continued to thoroughly enjoy maintenance staff and of course any other situations that arose a Manager working w ith the Abbotsford Centre and the entirety o f the Spectra Venue was there immediately to assist. (raising flags, setting up t he podium Management staff, and consider it to be one of the best experiences of etc) The atmosphere provided throughout the event was noticed by many our company's career. We have continually been supported by the City o f country officials' coaches and athletes therefore. making the Abbotsford Abbotsford and anticipate a long and thriving relationship moving forward. Centre a welcome site for future World Events.
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FOR SUPPORTING THE 18TH ANNUAL tt) or CjOniU GOLFING FORE KIDS GOLF TOURNAMENT T~a1k· ~c;u f6r help1n9 IN SUPPORT OF BC CHILDREN'S HOSPITAL FOUNDATION ogoal n1qhr uu• o.f ft11 Ho.ruW1 0llcd:n~o#cv ~artJ' tn khvu(j(j Abbotsford Entertainment 1\u fa\\'\\llt) &¥\ Ouv :0'00-:-CLn-1 had & Sports Centre Siv\C~ o gr.eo.t ~V\,\f\c) ~u~ Jn,au ft. J, J1n~0 ~AJtgh)waA U..a, • I C ct,;r.. ,. ·. lloopltol ,...... ,.,, f2ecrecfn(/)'\ /rlrapor
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~ pt t! 15'" ANNUAl. CHARITY 60LF CLASSIC Abbotsford Ent~rtalnm~nt AM Sports Ce ntr~ 100 • 33800 ICir\S Ro.\d Abbo t ~ford, !l r ot>s~ C:O:vmbia V2S aHa Jul~ ll,llil!' Oe•• fril!fld$, On bthJif of l'\'l'IVO~ at 'olat~hew• ~oll3<', I wguld ~ keto thank you for your s~ rOJ S ~t~fl ol S 200 H tow~rciS OUf O~eratlng COS!~ M3tth.,...., ~u'~ r~ltl!\ M e•nerous dol'lati!IM I Yaur contribution h .. ne~a to ensu from > lb&11k )IDU for imor-stiro« in th~ INH of children r... .;,..r witl: comp' r• Qrr nee1k antl tile lamtroes •Nflo Th.ank• •Jt~in. / ~ . _____ , $Upl)4r! th~. )1{...,,.4 p-~ ()~~:h...:. ·- ~~- 1/ .1: _.- · -·· w 'yn{Dyrr S•ncerelv, ,._ ,..~. ~~... -- "'"' C'bicr AI~~--BCllvifl Resoutce o...,.. lopM~nt Coord.tllltor 1{ you would like to be iJtVOived in our .lOJS Gala, please feel fret: to coli me or 604·850-6608. M.tthtW's tb.tMIS bd'iUtf'd by (.ofnmuntta' ~pOQtt-.,. Qr.- Soc.tfity prcMftCial Mi~t4>· )C) · n1'6 ncurqu ~ (f'tKfnt WMt I Abbott:'Ot'd K \'1:$ 6.M .~.... OO.O ·tiOGGDI I1cl1i- 1~2-S & ~S 1'.. E04 ftSO,l'fol< I--~- <1 ANNUAL REPO . .015 ...... Rotary -:~-.: Club o f Abbotsford Canuck Place October 13. 2015 Dear Froe-nd of Rotary JiJnc 24, 2015 Re Pre$tdellt'a Nish: tundrajser Allbots!orCI fntcrtaon-nent Ce