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Bibliography 55 Bibliography Ahuja, N. (2016). The Eight ‘P’ of Marketing Mix. International Journal of Research in Humanities & Soc. Sciences, 17-20. APRISINDO. (n.d.). Indonesian Footwear Association. Retrieved from Indonesian Footwear Association Website: http://www.aprisindo.or.id/profil-aprisindo/sejarah Asgharian, R., Salehi, M., Saleki, Z. S., Hojabri, R., & Nikkheslat, M. (2012). Green product quality, green customer satisfacton, and green customer loyaty. International Journal of Research in Management & Technology (IJRMT), 501. Award, T. B. (n.d.). Top Brand Award. Retrieved from Top Brand Award Website: http://www.topbrand-award.com/top-brand-survey/survey- result/top_brand_index_2017_fase_1 Bashir, M. S., Machali, M. M., & Mwinyi, A. M. (2012). The Effect of Service Quality and Government Role on Customer Satisfaction: Empirical Evidence of Microfinance in Kenya. International Journal of Business and Social Science, 313. Bata. (n.d.). Bata Corporation. Retrieved from The Bata Company: https://thebatacompany.com/beyond-business-as-usual/ Bata. (n.d.). Bata Corporation. Retrieved from The Bata Company: https://thebatacompany.com/the-bata-way/ BKPM. (n.d.). Indonesia Investment Coordinating Board. Retrieved from Indonesian Investment Coordinating Board Website: https://www.bkpm.go.id/images/uploads/printing/150805_BKPM_Brosur_ Footwear.pdf 56 Creswell, J. W. (2014). Research design: Qualitative, Quantitative, and Mixed Methods Approaches Fourth Edition. United States of America: SAGE Publications. Ganesh, R., Haslinda, A., & Raghavan, S. (2017). An investigation of Academic and Social integration in Private Higher Education Institution in Malaysia as a Moderating Variable in Relations to Satisfaction Toward Students’ Retention. International Review of Management and Business Research, 1545-1546. Ganiyu, R. A., Uche, I. I., & Elizabeth, A. O. (2012). Is Customer Satisfaction an Indicator of Customer Loyalty? Australian Journal of Business and Management Research, 16. Gautam, S., & Supinit, D. V. (2016). Service Quality Management in Talingchan Floating Market, Bangkok. International Journal of Management and Commerce Innovations, 443. Gbadamosi, A., Nwankwo, S., & Bathgate, I. (2013). Principles of Marketing: A Value-Based Approach. London: Palgrave Macmillan. Ghazali, N., & Inanlou, S. S. (2015). Service Quality Assessment within Notable Chain Restaurants of Tehran. 14. Gravetter, F. J., & Forzano, L.-A. B. (2017). Research Methods for the Behavioral Science, Sixth Edition. New York: Cengage Learning, Inc. Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2014). Multivariate Data Analysis. United States of America: Pearson Education Limited. Han, H., & Hyun, S. S. (2014). Customer retention in the medical tourism industry: Impact of quality, satisfaction, trust, and price reasonableness. Tourism Management 46, 21. 57 Investment, I. (2017, 11 8). Indonesia Investment. Retrieved from Indonesia Investment Website: https://www.indonesia- investments.com/id/news/todays-headlines/shoes-footwear-indonesia-the- world-s-5th-largest-exporter/item8346 Investment, I. (2017, 5 3). Indonesia Investment. Retrieved from Indonesia Investment Website: https://www.indonesia- investments.com/news/todays-headlines/sales-of-footwear-in-indonesia- remarkably-bleak-in-q1-2017/item7785 Javed, P. A., Aslam, J., Khan, R., & Bibi, H. (2014). The relationship of Brand Commitment, Brand Credibility, Perceived Quality, Customer Satisfaction and brand loyalty: an empirical study on Stylo shoes. Journal of Sociological Research, 382-383. Juran, J. M., & Godfrey, A. B. (1998). Juran’s quality handbook. New York: McGraw-Hill. Kumasey, A. S. (2014). Service Quality and Customer Satisfaction: Empirical Evidence from the Ghanaian Public Service. European Journal of Business and Management, 173-174. Priyatno, D. (2011). Buku Saku Analisis Statistik Data SPSS . Yogyakarta: Penerbit MediaKom. Schneider, B., & White, S. S. (2004). Service Quality: Research Perspectives. SAGE Publications. Scott Smith, P. (2012, Desember 3). Retrieved from Qualtrics: https://www.qualtrics.com/blog/customer-satisfaction-measurement/ Sekaran, U., & Bougie, R. (2016). Research Methods for Business A Skill- Building Approach Seventh Edition. Chichester, West Sussex: John Wiley & Sons Ltd. 58 Soewadji, J. (2012). Pengantar Metodologi Penelitian. Jakarta: Penerbit Mitra Wacana Media. Sugiono, P. D. (2016). Metode Penelitian Kuantitatif, Kualitatif dan R & D. Bandung: Penerbit Alfabeta. Uyanto, S. S. (2006). Pedoman Analisis Data dengan SPSS. Yogyakarta: Graha Ilmu. .
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