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Scottish Social Housing Charter – a Consultation

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Scottish Social Housing Charter – a Consultation Scottish Social Housing Charter - A Consultation - An Analysis Of Responses Housing, Regeneration and Planning SCOTTISH SOCIAL HOUSING CHARTER – A CONSULTATION AN ANALYSIS OF RESPONSES John Scott, Steven Reid and Katy MacMillan ODS Consulting Scottish Government Social Research 2012 This report is available on the Scottish Government Social Research website (www.scotland.gov.uk/socialresearch) only. The views expressed in this report are those of the researcher and do not necessarily represent those of the Scottish Government or Scottish Ministers. © Crown copyright 2012 You may re-use this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit http://www.nationalarchives.gov.uk/doc/open-government-licence/ or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or e-mail: [email protected] CONTENTS EXECUTIVE SUMMARY 1. INTRODUCTION ..............................................................................................................1 2. OVERVIEW OF RESPONSES ..........................................................................................3 3. GENERALISSUES/COMMENTS ON THE DRAFT CHARTER.......................................... 5 4. RESPONSES TO THE CONSULTATION QUESTIONS ....................................................12 LIST OF TABLES Table 2.1: Distribution of Responses to the draft Scottish Social Housing Charter Consultation Table 4.1: Responses to Q.1 by Stakeholder Group Table 4.2: Responses to Q.2a by Stakeholder Group Table 4.3: Responses to Q.2b by Stakeholder Group Table 4.4: Responses to Q.3a by Stakeholder Group Table 4.5: Responses to Q.3b by Stakeholder Group Table 4.6: Responses to Q.4a by Stakeholder Group Table 4.7: Responses to Q.4b by Stakeholder Group Table 4.8: Responses to Q.5a by Stakeholder Group Table 4.9: Responses to Q.5b by Stakeholder Group Table 4.10: Responses to Q.6a by Stakeholder Group Table 4.11: Responses to Q.6b by Stakeholder Group Table 4.12: Responses to Q.7a by Stakeholder Group Table 4.13: Responses to Q.7b by Stakeholder Group Table 4.14: Responses to Q.8a by Stakeholder Group Table 4.15: Responses to Q.8b by Stakeholder Group Table 4.16: Responses to Q.9a by Stakeholder Group Table 4.17: Responses to Q.9b by Stakeholder Group Table 4.18: Responses to Q.10a by Stakeholder Group Table 4.19: Responses to Q.10b by Stakeholder Group Table 4.20: Responses to Q.11a by Stakeholder Group Table 4.21: Responses to Q.11b by Stakeholder Group Table 4.22: Responses to Q.12a by Stakeholder Group Table 4.23: Responses to Q.12b by Stakeholder Group Table 4.24: Responses to Q.13a by Stakeholder Group Table 4.25: Responses to Q.13b by Stakeholder Group Table 4.26: Responses to Q.14a by Stakeholder Group Table 4.27: Responses to Q.14b by Stakeholder Group Table 4.28: Responses to Q.15a by Stakeholder Group Table 4.29: Responses to Q.15b by Stakeholder Group Table 4.30: Responses to Q.16a by Stakeholder Group Table 4.31: Responses to Q.16b by Stakeholder Group Table 4.32: Responses to Q.17 by Stakeholder Group ANNEXES Annex One: Consultation Recipients Annex Two: Consultation Respondents EXECUTIVE SUMMARY Introduction The report provides an analysis of responses to the Scottish Government’s consultation on the draft Scottish Social Housing Charter. The Charter is introduced by the Housing (Scotland) Act 2010 and will set the outcomes that social landlords should be achieving for tenants and other customers. The draft Charter presents outcomes and standards across five key performance areas: the customer/landlord relationship; quality of housing and the environment; access to housing and support; getting good value for rents and service charges; and Gypsies/Travellers and other customers. Overview of the response There were 248 responses to the consultation (at the time this analysis was undertaken). The largest group of responses (96 - 39%) came from Registered Social Landlords (RSLs). The next largest grouping was tenant and resident groups (74 – 30%). The other main groups of respondents were local authorities (24 – 10%), private individuals (24 – 10%) and representative/membership/voluntary organisations (16 – 6%). There were also responses from equality and care organisations (9 – 4%), and public/statutory bodies (5 – 2%). The Scottish Government also set up a dedicated webpage for the consultation. Six responses (and six supplementary comments) were posted on the Charter website. Summary of responses • Almost all respondents welcomed the principle of a Scottish Social Housing Charter and felt that it was a positive step forward for social housing in Scotland. • Most respondents felt that the themes covered within the Charter were sensible, and covered the core areas of social landlord service delivery. • Generally, local authorities, tenant and resident groups and private individuals indicated their support to the proposed outcomes and standards. However, in a number of cases their support was qualified. • Respondents – including RSLs, local authorities and tenant and resident groups – raised concerns about the number of outcomes and standards included within the Charter. There was particular concern that the number of outcomes and standards had more than doubled between the first and second consultation on the Charter. • Many respondents felt that it would be possible to cover the principles of the outcomes through considered redrafting – removing duplication and repetition. • A significant theme among respondents was that the Charter outcomes were not clearly drafted, and that there was a mix of outcomes, standards and processes without any clear distinction between these. • Respondents – particularly local authorities, RSLs and representative bodies – had significant concerns about how the Charter outcomes would be monitored, measured and enforced. Some felt that monitoring requirements were disproportionate and at odds with the aim of creating a regulatory regime that minimises the burden on good landlords. • Tenant and resident groups were broadly supportive of the outcomes and standards covered in the Charter. Some felt that the Charter could be worded more strongly and could provide stronger safeguards in relation to tenant participation, community consultation, and effective management and governance. • RSL and local authority respondents felt that tenant satisfaction featured too prominently as a measure of achievement of the outcomes and standards. Many suggested that greater recognition should be given to the wide range of potential measures or indicators. • Many social landlords felt that it was important that tenant responsibilities, as well as landlord responsibilities, were reflected in the Charter. • Another concern among social landlords was that some Charter outcomes were outwith the remit and sole control of landlords. This was seen as having the potential to create confusion and cause difficulty monitoring and holding landlords to account. • A number of respondents – mainly equalities organisations – felt that the Charter should be more explicit about requirements in relation to equality and diversity. • The Scottish Federation of Housing Associations (SFHA), Glasgow and West of Scotland Forum of Housing Associations (GWSF) and the Chartered Institute of Housing (CIH) Scotland set out alternative proposals for the Scottish Social Housing Charter. Each of these proposed a significant reduction in the content of the Charter. A total of 38 RSLs and local authorities indicated that they agreed with one of these three responses. 1. INTRODUCTION About this report 1.1 This report provides an analysis of responses to the Scottish Government’s consultation on the draft Scottish Social Housing Charter. It gives a detailed analysis of the responses to the consultation questions and provides an analysis of the views of particular groups, highlighting trends and issues where appropriate. Background to the consultation 1.2 The Scottish Social Housing Charter is introduced by the Housing (Scotland) Act 2010. The Act requires Ministers to consult on and set the standards and outcomes that social landlords should be achieving for tenants and other customers. The Charter is the document that will set out these standards and outcomes. It forms the basis for the new Scottish Housing Regulator (SHR) to monitor and assess the performance of social landlords in Scotland. 1.3 Following a programme of stakeholder consultations in 2010 and publication of a Charter discussion paper in February 2011, the Scottish Government launched a formal consultation on the draft Scottish Social Housing Charter in August 2011. The consultation document explains the background, purpose and scope of the Charter. The draft Charter presents standards and outcomes across five key performance areas: the customer/landlord relationship; quality of housing and the environment; access to housing and support; getting good value for rents and service charges; and Gypsies/Travellers and other customers. 1.4 The consultation document was published on 1 August 2011 and the consultation period ended on 1 November 2011. 1.5 It was publicised widely. A copy was sent to all local authorities, RSLs, Registered Tenant Organisations, and other stakeholders. The Scottish Government also set up a dedicated webpage for the consultation. This provided information on the draft Charter and gave people the opportunity to post comments. These comments are considered in this report.
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