A Guide to Services for Senior Victorians

2002

Victorian Department of Human Services 3rd edition 2002 ISBN 07311 59969 2 FOREWORD A Guide to Services forSeniorVictorians2002 A GuidetoServices htcnhl o od hs rangeof that canhelpyoutodothis. A health andwell-beingorganisations Also listedareideasformaintaininggood recreation, leisureandretirementplanning. interest, includingeducation,work, points fornewareasofactivityand The Guidewillalsohelpyouwithcontact voluntary andcommunitysectors. Government, aswellthe Commonwealth, StateandLocal It providesinformationfrom It coversabroadrangeofsubjects. senior Victorians. and opportunitiesthatareavailableto greater awarenessoftherangeservices the Victorian Governmenttohelpprovide been thoroughlyrevisedandupdatedby Guide toServicesforSeniorVictorians people andtheirfamiliesfriends,this In responsetoastrongdemandfromolder Foreword has for you. new avenuesofinterestandsupport I trustyouwillfindthisGuideopensup the contactdetailsonfollowingpage. provide thatservicetoyou. You willfind funded SeniorsInformationVictoria to advice, theVictorian Governmenthas face oroverthephoneinformationand In recognitonoftheimportancefaceto been included. develop amedicalcondition,havealso you ifhaveanillness,accidentor maintain yourindependenceorassist support groups,thatcanhelpyouto Minister forSeniorVictorians Hon ChristineCampbellMP This Guide is available in a large print version If you cannot find for people who are print handicapped. The Guide is also available in the following the information community languages: that you are Arabic looking for in this Croatian Guide contact: Dutch German Hungarian Seniors Information Victoria - a free and confidential advisory and information service Italian for older people, their relatives and friends Latvian wanting information on issues affecting older Macedonian people. The service is available: Maltese 8.30am to 5.30pm Monday, Tuesday, Friday Polish 8.30am to 6pm Thursday Russian 9.30am to 5.30pm Wednesday. Serbian Phone: 1300 135 090; Fax 9639 7859; Email [email protected] .au Spanish Ground Floor, CAE Centre Ukrainian 256 Flinders Street Vietnamese 3000 (Seniors Information Victoria will be moving in mid 2002. Phone 1300 135 090 for the new This Guide is available on the Rural and location.) Regional Health and Aged Care Services Internet site. The Internet version is amended An initiative of Council on the Ageing funded by the Victorian Government. as appropriate. The address is: www.dhs.vic.gov.au/acmh/aged

Organisations that would like to be listed in any subsequent issues of A Guide to Services for Senior Victorians are invited to apply in writing to: Positive Ageing Team Aged Care Branch Department of Human Services GPO Box 4057 Melbourne 3001 Email: [email protected]

A Guide to Services for Senior Victorians 2002 3 Contents

Foreword from the Minister for Housing Organisations that Employ Volunteers 31 and Senior Victorians 2 Help to Remain Living in the Community 32 Ministerial Advisory Council Home and Community Care Program 32 of Senior Victorians 6 Other Services to Help Seniors Card 6 the Householder 33 Centrelink 6 Housing 33 Contacting Centrelink 6 Aged Care Facilities 34 Centrelink Publications 7 Community Housing 34 Payments 7 Emergency Accommodation Pensioner Concession Card 8 and Assistance 36 Concessions 9 Moveable Units (granny flats) 36 Health 9 Retirement Villages 36 Transport 10 Supported Residential Services 37 Household 10 Tenancy Services 37 Commonwealth Seniors Health Card 11 Safety and Security 38 Department of Veterans’ Affairs 13 Confident Living for Senior Victorians 38 Senior Organisations 14 Emergency Call Systems 39 Need Someone to Talk to 15 Fire Fighting and Safety 39 Consumer Advice 16 Victims of Crime Support Groups 40 Local Government (Councils) 19 Elder Abuse 40 Employment 20 Aged Care Assessment 41 Retirement Planning 21 Disability 41 Money Matters 21 Caring for Others 42 Pensions and Benefits 22 Carer Support Groups 43 Getting Around 22 Victorian Carer Service Network 43 Community Transport 23 Owning and Driving a Car 23 Ethnic Services 43 Public and Private Transport 24 Umbrella Groups 43 Learning for Life 24 Translation and Interpreting Services 44 Recreation and Leisure 26 Multicultural Community Organisations 44 Exercise 27 Koori Services 46 Holidays 28 Feeling Good 47 Joining a Club 28 What You Can Do: 47 Newspapers 29 Breast Screen 47 Radio 29 Falls Prevention 47 Television 30 Foot Care 48 Volunteering 30 Hairdressing and Grooming 48 Volunteering Referral Health Insurance 48 and Resource Services 30 Influenza Immunisation 48

4 A Guide to Services for Senior Victorians 2002 CONTENTS

Nutrition and Diet 48 Special Needs Groups 59 Pap Tests 49 Speech Disorders 59 Pharmaceuticals 49 Stroke 59 Self Help 49 Vision Loss 60 Information and Support: 49 Women's Health 61 Acquired Brain Injury 49 Gay and Lesbian Services 62 Acquired Immune Grief and Loss 63 Deficiency Syndrome 49 Hospice and Palliative Care 63 Addictions 50 Support Services 64 Allergies 50 Funerals 64 Arthritis, Other Musculo-Skeletal Additional Sources of Information 64 Conditions and Osteoporosis 51 Websites 65 Artificial Limbs 51 Asthma 51 Appendix I Bowel and Bladder Disorders 51 Aged Care Assessment Services 67 Cancer 51 Coeliac 52 Appendix II Communicable Diseases 52 Department of Human Services Dementia 52 Regional Offices 68 Diabetes 53 Down Syndrome 53 Appendix III Epilepsy 53 Cognitive Dementia and Memory Haemophilia 53 Service Clinics 69 Hearing Loss 53 Heart Disease 55 Appendix IV Huntington's Disease 55 Hospice and Palliative Care Providers 70 Intellectual Disability 55 Kidney Disorders 55 Appendix V Lupus 56 Community Rehabilitation Centres 71 Men’s Health 56 Mental Health 56 Appendix VI Motor Neurone Disease 57 Victorian Centrelink Offices 75 Movement Disorders 57 Multiple Sclerosis 57 Muscular Dystrophy 57 Pain Management 57 Parkinson's Disease 58 Poisons 58 Rehabilitation Services 58 Respiratory Disease 58 Smoking 58

A Guide to Services for Senior Victorians 2002 5 Ministerial Services: The Seniors Card Program has negotiated Advisory Council of discount offers with a wide range of businesses and services. Seniors Card holders can also Senior Victorians take advantage of the discounted Sixty Plus fare on the Met and discounted fares on nominated GPO Box 1239L, Melbourne 3001 off peak V/Line services. Phone: 9616 8318; Fax: 9616 8931 The Seniors Card Program is located at the Email: [email protected] Seniors Centre Website: www.dhs.vic.gov.au/acmh/macsv/ Ground Floor, 555 Collins Street, The role of the Ministerial Advisory Council of Melbourne 3000 Senior Victorians is to work with the Victorian Phone the Seniors Card Hotline: Government to improve the quality of life, health 9616 8241; Fax: 9616 8332 and well-being of senior Victorians. The Council Website: www.dhs.vic.gov.au/seniorscard was officially launched by the Premier, the Hon. Call into the Seniors Centre to 'Surf the Net' Steve Bracks MP on 15 June 2001. or enjoy a cup of tea or coffee, and a browse through the papers. Members have been selected from nominations made by seniors throughout Victoria and come from a broad range of backgrounds including people from indigenous and culturally and linguistically diverse backgrounds. Members Centrelink bring a wide variety of expertise and involvement with organisations concerned with Centrelink is a government agency that delivers the general well-being of seniors as well as a range of Commonwealth services to the other links to the community. Australian community. Centrelink’s customers The Council Chairperson is Ms Janet Wood. include retired people, families, people looking for work, people with a disability, carers, widows, primary producers, students and young people.

Contacting Centrelink Seniors Card Retirements 132 300* For calls about Age Pension, Eligibility: Commonwealth Seniors’ Health Card, Any permanent resident of Victoria, who is aged Pensioner Concession Cards. 60 years and over, who is retired or not working Disability, Sickness and Carers 132 717* more than 35 hours per week can have a For calls about Disability Support Pension, Seniors Card. There is no income or assets test, Mobility Allowance, Carer Payment, and people may apply irrespective of the age or Carer Allowance, Sickness Allowance. employment status of a partner. Other Allowances 132 850* Application forms are available at all official For calls about Mature Age Allowance, Partner Post Offices or from the Seniors Card Program. Allowance, Widow Allowance, Special Benefit.

6 A Guide to Services for Senior Victorians 2002 CENTRELINK

Appointments 131 021* where they want to live, whether a private Call to make an appointment to visit your dwelling, a retirement village, hostel or closest Centrelink office. nursing home. Teletypewriter Service 1800 810 586 Australian Retiree - Your Choices: A guide for A free service provided for people who are deaf self-funded retirees (including people living on or have a hearing or speech impairment. their superannuation) on programs, services, concessions and opportunities available to help Centrelink Multilingual Call 131 202* in maintaining their chosen lifestyle. Centrelink Multilingual Call allows people What to Do When Someone Dies: to speak to Centrelink in their own language. A step-by-step guide to help people deal with (1800 numbers are free calls. All other calls this difficult time. can be made from anywhere in Australia for Centrelink also provides information about its the cost of a local call. Mobile phone calls are charged at mobile rates). payments and services in a range of languages. These products are available from Centrelink For a list of Centrelink Offices see Appendix VI Customer Service Centres, on the Centrelink Website: www.centrelink.gov.au multilingual webpage www.centrelink.gov.au and by calling 131 202. Age Pension News is available in 15 languages. Customers can be Centrelink Publications put on the mailing list to receive Age Pension News in their own language by calling Centrelink has a range of free publications Centrelink on 131 202. available to retirees and those approaching retirement. For copies of these publications phone Centrelink on 132 300. Payments Age Pension News: This magazine contains all the latest information about pension rates and Age Pension other benefits. Quarterly issues are sent to Income support for people who have reached anyone who receives an Age, Service or War retirement age. The age is 62 or over for Widow/Widower Pension, holders of women and for a man, 65 years or over. Age Commonwealth Seniors Health Cards and Pension is subject to an income and assets test. members of the Pension Bonus Scheme. For more information about the qualifications Age Pension - All You Need to Know: for Age Pension phone Centrelink on 132 300. Illustrates the choices available, benefits and the procedures that are required when claiming Carer Payment the Age Pension. Carer Payment may be paid to full time carers Investing Money - Your Choices: who can’t work full time because of their caring An introductory guide to help people better responsibilities. For more information about manage their savings and investments, both Carer Payment phone Centrelink on 132 717. before and after retirement. Carer Allowance Home & Residence Choices for Older People: A valuable guide designed to help senior Centrelink provides Carer Allowance for parents Australians and those who care for them to or carers of children and adults with a disability. make informed accommodation choices on The payment of Carer Allowance is free of

A Guide to Services for Senior Victorians 2002 7 CENTRELINK

income or assets tests and is not taxable. Carer Allowance can be paid in addition to Carer Pensioner Payment or other Centrelink payments. For more information about Carer Allowance phone Concession Card Centrelink on 132 717. Who is Eligible? Rent Assistance The Pensioner Concession Card is issued to all Pensioners who are renting privately may be pensioners and recipients of Mature Age eligible for rent assistance. Considerations Allowance, Mature Age Partner Allowance, include the amount of rent or lodgings paid; Carer Payment and Parenting Payment (Single) family situation; whether the person is single customers. It is also issued to people over 60 or has a partner; whether the person has who have been receiving Newstart Allowance, dependant children living with them and Sickness Allowance, Widow Allowance, Partner whether the rent is shared or the person lives Allowance, Parenting Payment (Partnered) at with others. To claim rent assistance you will the additional rate or Special Benefit for more need to provide Centrelink with verification of than nine months. your rent. This can either be a copy of the lease The Pensioner Concession Card may be issued or a rent receipt. For more information phone on four occasions: Centrelink on 132 300. At the time payment is first granted; Telephone Allowance When a customer becomes entitled to a card; If you have a phone connection to your home Prior to their current card expiring if they for private use in your (or your partner’s) name remain eligible; or you are able to get Telephone Allowance. This is an extra Centrelink payment made every three When a card holder moves to another state. months with your pension. The allowance is The card may be retained by: indexed annually. Telephone Allowance is Ex- Disability Support pensioners during the currently paid at $17.20 every three months. For first 12 months of employment; and more information phone Centrelink on 132 300. Ex-Newstart Allowance and Special Benefit recipients for six months after loss of Centrelink Financial entitlement due to earnings (provided Information Service they are aged 60 years and over and Phone 132 300 to make an appointment with a have received benefits continuously for Financial Information Service (FIS) Officer. nine months). In all other circumstances the card should be This is a free and independent service provided destroyed when the card holder no longer by Centrelink to everyone. It enables people to receives a pension, allowance or benefit. understand the different types of financial investment products available, the financial Parenting Payment (Single) recipients whose options they have, and how to make choices payment is cancelled because of income from that are right for them. FIS also provides employment will be issued with a Health Care information on how social security pensions are Card for six months from the date of calculated, and how different investments affect cancellation and are asked to destroy their the rate of pension. Pensioner Concession Card.

8 A Guide to Services for Senior Victorians 2002 PENSIONER CONCESSION CARD

Dependants may also be eligible for some Hearing Service: You are able to obtain help by benefits and concessions. Please check with the applying to the Office of Hearing Services for a organisation providing the concession. Hearing Service Voucher. Hearing assessment and hearing rehabilitation, including supply and Concessions fitting of hearing aids, are available free of charge. In addition you may obtain maintenance The Victorian Government funds a range of of your hearing aid and a regular supply of concessions to improve the affordability of key batteries on payment of a $31.50 (inclusive of services for low income households. GST) annual service fee. Application forms are Most Victorian Government concessions are available through your general practitioner or directed to families and individuals who have a hearing practitioner. Commonwealth Concession Card, such as a Contact: The Health Information Line on 1800 Pensioner Concession Card or Health Care Card. 686 126 for general enquiries or the Office of Concessions provided to Victorians with a Hearing Services on 1800 500 726 Head Office Pensioner Concession Card include: or 1800 500 496 TTY. Health Dental Care: Subsidised dental treatment is available through Community Dental Clinics, Please note: Your Medicare Card is required some Hospital Dental Clinics and the Royal for basic hospital and medical treatment. Dental Hospital. A patient contribution is When using Medicare services your Medicare required for all adult dental services. Free dental Card should be used in conjunction with your care for children is available through the School Pensioner Concession Card. Dependants are Dental Service. covered by your Pensioner Concession Card and may be eligible for the following Contact: 9341 0428 or 1800 833 039 or 9341 health concessions: 0345 after hours emergency line. Prescriptions: You are entitled to prescription Eye Examinations and Low-Cost Glasses: medicines at a concessional rate through the are available at the Melbourne Optometry Clinic Pharmaceutical Benefits Scheme (PBS). By of the Victorian College of Optometry, or if you showing the pharmacist your card, you need live in the country, through the Victorian only pay $3.30* for most PBS medicines. If the Eyecare Service. medicine is not listed on the PBS or is only The cost of the eye examination is bulk-billed partially covered, you pay more than $3.30*. to Medicare and the glasses and contact lenses There is a safety net to assist people who need may be provided at very low cost. The actual a lot of medicines. To qualify for the safety charge depends on the type of glasses net, you should record your purchases of provided. The Royal Victorian Eye and Ear prescription medicines on a Prescription Record Hospital provides a similar service for people Form. When you have a record of spending with a medical problem. $171.40* in a calendar year, you are entitled Contact: Victorian College of Optometry on to free PBS medicines for the remainder of the 9349 7455, Victorian Eyecare Service on 9349 calendar year. 7434 or Royal Victorian Eye and Ear Hospital on * subject to change 9929 8700. Contact: If you have any inquiries about the cost of prescription medicine, call the PBS Information Line on 1800 020 613 (Free call).

A Guide to Services for Senior Victorians 2002 9 PENSIONER CONCESSION CARD

Free Ambulance/Air Ambulance travel is Contact: The Met on 131 638 (cost of a local available to you and your dependants in an call) or V/Line reservations and information on emergency or on recommendation of a 132 232 (cost of a local call). Medical Practitioner. Fee Waived for Car Registration for card Contact: Victorian Ambulance Service on holders or their dependant spouses with a limit 1300 366 141. of one vehicle per pensioner concession card. Victorian Patient Transport Assistance Scheme 50 Per Cent Reduction on Transport Injury provides financial assistance, covering both Insurance Premium (Transport Accident travel and accommodation, if you need to travel Charge) for card holders or their dependant 100 kilometres or more each way for medical, spouses with a limit of one vehicle per dental or other health treatment. pensioner concession card. Contact: Your nearest Regional Office of Contact: VICROADS – Concessional Registration the Department of Human Services on 131 171 (cost of a local call). (see Appendix II). Household 50 Per Cent off Council Rates up to a Transport maximum of $135 each year on the principal place of residence. Please note: Dependants are not entitled to Contact: Your local council. concession fares on public transport. Water and Sewerage Charges: 50 per cent off Concession Fares are available on trams, each rate up to a maximum of $67.50 each year. trains and buses in Metropolitan Melbourne Water Consumption: 50 per cent off sewage and V/Line coach and country bus services. disposal bill up to a maximum of $67.50 per One Free Economy Class Return Trip on any annum or the unused portion of the sewerage Public Transport Corporation service anywhere rates concession (whichever is the lower). in Victoria during year of issue using your Contact: Present card when paying bill or call Pensioner Free Travel voucher. your local water authority. Railway Travel Concessional Fares for railway 17.5 per cent off winter energy bill for gas and travel on main railway lines between Perth and electricity, between May and November. Show Brisbane (via Broken Hill or Melbourne) and to your card when paying in person or contact Alice Springs (via Kalgoorlie or Coonamia). your electricity or gas company to register for For interstate travel between Melbourne and the concession. Perth (via Broken Hill or Alice Springs) contact Non-mains winter energy: A rebate is available Great Southern Railway on 132 147. For travel for people who use $120 or more on LP Gas from Brisbane or Melbourne to New South per annum and/or who are individually metered Wales contact Countrylink on 132 232. for electricity but pay a caravan park or Blind Person’s Travel Pass entitles the holder accommodation proprietor. Contact your local to free first class travel on all trains, trams and gas distributor, local council or the Department buses in Victoria. Interstate travel is available at of Human Services on 1800 133 014. the published concession fare. Further details Telephone Concessions: Telstra also offers its regarding fares for attendants may be obtained own concessions which may be available to you from the V/Line number listed below. upon application. These include:

10 A Guide to Services for Senior Victorians 2002 New service connection fees reduced by $50. Commonwealth In-place service connection fees reduced Seniors by $25. A 40 per cent discount on the first 10 local Health Card calls made each month.

Waiver of Call Control/ Easy Call charges. The Commonwealth Seniors Health Card gives Contact: your local Telstra business office or older Australians access to concessions on Telstra on 132 200 (cost of a local call). prescription medicines through the Pharmaceutical Benefits Scheme. Post Office: Holders of Pensioner Concession Cards qualify to have their postal articles redirected free of charge for a maximum of Who is eligible? six months. To get the Commonwealth Seniors Health Card Contact: your local post office. and receive Telephone Allowance you must: Reductions/Exemption on Stamp Duty: When Be an Australian resident and in Australia for purchasing a property up to $100,000 in value, a period of, or periods totaling 104 weeks; with a sliding scale up to $130,000. Also first and home buyers with dependant children may be Have reached Age Pension age, 62 years for eligible for full exemption up to $115,000 with women and 65 for men; and a sliding scale up to $165,000. Have annual income less than the following Contact: State Revenue Office for application amounts: forms on 9628 6490. - $50,000 (single) Further information about concessions available - $80,000 (couple combined) in Victoria may be obtained from the Concessions Information Line, Department - $100,000 (couple combined, separated of Human Services on 9616 7600 or due to illness, respite care or because one 1800 658 521 (Toll free). partner is in jail). Concessions vary from state to state. If you are If you have children in your care, an travelling to another state you will need to check additional $639.60 should be added for each whether a particular concession is available. dependant child. Note: Dependants of Commonwealth Seniors The above is a guide only and rates are current Health cardholders are not eligible for at the time of printing. You can get more details concessions through the holder’s card. from the government body and/or agency providing the benefit or concession. If you are unsure whether a concession is available, Concessions on always ask. prescription medicines You are entitled to concessional prescription medicines through the Pharmaceutical Benefits Scheme (PBS). You must show your concession card and your Medicare card to your pharmacist every time

A Guide to Services for Senior Victorians 2002 11 COMMONWEALTH SENIORS HEALTH CARD

you have a prescription filled. By showing your provided benefits for that year is above the pharmacist your card, you generally pay only income limits listed earlier in this Guide. $3.50 for each PBS medicine. You change your address. You pay more than $3.50 if the medicine is not You no longer have a telephone connected in listed on the PBS or is only partially covered. your own or your partner’s name. In some circumstances you may have to pay a surcharge for a more expensive alternative There is a change in your family medicine. circumstances e.g. change in your material status or a change in the number of Contact: If you have enquiries about the cost of dependants. prescription medicines, call the PBS Information Line on Freecall 1800 020 613.® You are granted a social security pension or benefit or a Veterans’ Affairs Service Pension. Telephone Allowance You go overseas. If you have a Commonwealth Seniors Health You must also notify any changes of Card and you have a telephone connected in circumstances which occur following the Australia in your own or your partner’s name, date you register your intent to claim. you can get Telephone Allowance. If you or your partner have any concerns about How do I apply for a card? your obligations phone Centrelink on 132 330*. The rates and figures quoted in this publication You can get a claim form for the can change. You are advised to contact your Commonwealth Seniors Health Card from any Centrelink office for the latest information and Centrelink office or by telephoning Centrelink for full details of any entitlements and services on 132 300.* for which you may be eligible, or of how any You and your partner are required to provide: pending changes in legislation, programs or Three documents to prove who you are. services may affect you. A document to prove your age. * For the cost of a local call. Mobile calls are charged at mobile rates. Your Tax Notice of Assessment for the previous year; and ® A free call unless from a mobile phone which A document to verify you are an Australian will be charged at mobile rates. resident if you were born overseas.

What are my obligations to Centrelink? You have an obligation to notify Centrelink in person, in writing or by phoning 132 300* within 14 days if: The taxable income shown on your and your partner’s last Tax Notice of Assessment combined with the value of your and your partner’s net rental property losses, foreign income (not taxed in Australia) and employer

12 A Guide to Services for Senior Victorians 2002 Department of Rehabilitation and counselling programs. Nursing home care, convalescent and Veterans’ Affairs respite care. (DVA) Assistance with travel for treatment. A Financial Information Service is available to help veterans who are considering a move to a 300 Latrobe Street, Melbourne 3000 retirement village, hostel or nursing home and Regional Offices are located at Ballarat, who wish to calculate fees and charges. Bairnsdale, Bendigo, Camberwell, Frankston, Veterans’ Home Care provides: , Mildura, Morwell, Warrnambool and Domestic assistance Wodonga (contact Head Office for details) Personal care Phone: 133 254 or 1800 555 254 Toll free Website: www.dva.gov.au Home and garden maintenance Provides services to members of Australia’s Respite care. veteran and defence force communities, their DVA has arrangements with the State war widow(er)s, widow(er)s and dependants. Government for the provision of delivered meals Has a comprehensive range of Fact Sheets that and day activity services. can be obtained by telephoning DVA or accessing their website. Produce Health Services and Concessions Booklet, that lists Entitlement Cards all DVA health services. Available from DVA DVA has a card system for managing treatment Publications Officer. services to eligible clients. They are: White Repatriation Health Card for Specific Services Conditions: issued to Australian veterans and mariners and some allied veterans entitled to DVA offers access to a wide range of services treatment of specific service-related contitions. through its programs of Care, Compensation, More information: DVA Fact Sheet HSV61. Commemoration and Defence Support Services. The Care program aims to ensure that DVA Gold Repatriation Health Card for All beneficiaries enjoy optimal health, well-being Conditions: issued to Australian veterans, their and independence by providing access to widow(er)s and their dependants, entitled to services including: treatment for all medical conditions. More information: DVA Fact Sheet HSV60. In-patient and out-patient care in public and private hospitals. Orange Repatriation Pharmaceutical Benefits Card: issued to British, Commonwealth General practitioner and specialist and Allied veterans who are aged 70 or more as consultations. at 1 January 2002, have Qualifying Service and Community nursing. have resided in Australia for at least 10 years. Dental and allied health, including (NB: only entitles these veterans to chiropractic and osteopathy, hearing, pharmaceuticals listed under the Repatriation podiatry and optometry. Pharmaceutical Benefits Scheme). Aids and appliances for veterans with mobility and other medical conditions.

A Guide to Services for Senior Victorians 2002 13 DEPARTMENT OF VETERANS’ AFFAIRS (DVA)

Other Cards Issued by DVA Council on the Ageing (COTA) Vic. Commonwealth Seniors Health Card: is issued 4th Floor, Block Arcade to retirees of pension age and who are not in 98 Elizabeth Street receipt of a Veterans’ Affairs Service Pension Melbourne 3000 and whose taxable income is below certain Phone: 9654 4443 or 1800 136 381 limits and who do not have a Pensioners Toll free; Fax 9654 4456 Concession Card. More information, Centrelink Email: [email protected] and DVA Fact Sheet IS126. Website: www.cotavic.org.au Pensioners Concession Card: is issued COTA, run by and for people over 50 aims to: automatically to all Service pensioners and War Provide information and services to older Widow(er)s receiving an Income Support people, their relatives and the wider Supplement, and to Age Pensioners who receive their pension through DVA. More information: community. DVA Fact Sheet SO1 & IS125. Educate the community about the positive aspects of growing older. War Widow(er)s Transport Concession Card: entitles Victorian War Widow(er)s to Ensure that older people are receiving the pensioner travel concessions on public care and service they require. transport in Victoria. Monitor government policy and services.

Seniors Information Victoria is a free and confidential advisory and information service for Senior older people, their relatives and friends wanting Organisations information on issues affecting older people. The service is operated by a team of professionals and is located at Shop 5, CAE Association of Independent Retirees Inc. Centre, 256 Flinders Street, Melbourne or by (Victoria Division) phone on 1300 135 090. (Seniors Information Victoria will be moving in mid 2002. Phone PO Box 1932, Geelong 3220 1300 135 090 for the new location.) The hours Phone: 9853 6667; Fax: 9853 2865 for Seniors Information Victoria are Monday, Lobbies in relation to the concerns of members, Tuesday, Friday: 8.30am-5.30pm, Wednesday particularly in relation to securing concessions 9.30am-5.30pm, Thursday 8.30am-6.00pm. which are granted to age pensioners. Membership is open to retired, semi-retired Services available free to COTA members: or intending retirees, who do not receive a Legal information full pension. Financial information

Combined Pensioners and Superannuates 24 hour emergency support Association of Victoria Inc. Competitive rates on car, caravan, house and 2nd Floor, Trades Hall, Victoria Street, contents, health and travel insurance Carlton South 3053 Monthly forums Phone: 9662 3971 Bi-monthly newsletter. Assistance and information, guest speakers, newsletter and regular meetings. Membership is open to full or part pensioners.

14 A Guide to Services for Senior Victorians 2002 NEED SOMEONE TO TALK TO?

National Seniors Association (NSA) Ltd Promote appropriate policy on older women's income security, housing, health, PO Box 461, Melbourne 3001 Home and Community Care and transport. Phone: 9620 1311 or 1800 801 181 Free call; Fax: 9620 1399 Achieve recognition of the work and contribution of older women to society. NSA is the largest organisation in the southern hemisphere representing people 50 years and Celebrate the positive aspects of age over. Membership is drawn from self funded and ageing. retirees, pensioners and those in the workforce. Benefits for members include: Investment advice Need Someone Financial club Travel services to Talk to? Branch meetings for social activities or to discuss current issues Care Ring, A range of discounts on goods and services including insurance Your Crisis Line Bi-monthly meetings. Phone 136 169

A powerful federal and state lobbying force on Provides compassionate and responsive issues like mature age unemployment, health, telephone counselling to all Victorians in tax and retirement income, NSA is the personal crisis, with timely information and independent voice of 200,000 senior facilitated referral to relevant services. Australians. Gay and Lesbian Switchboard Older Persons' Action Centre (OPAC) Phone: 9510 5488 or 1800 631 493 Ross House, 247 Flinders Lane, Toll free; Fax: 9510 5699 Melbourne 3000 Email: [email protected] Phone: 9650 4709; Fax: 9650 3689 Website: www.vicnet.net.au/~glswitch Provides assistance and advocacy to older 6.00pm-10pm daily & people on a broad range of issues. Membership 2.00pm-10pm Wednesdays is open to people over 55 years of age. Provides a confidential peer-based counselling service on work and relationships for people Older Women's Network Melbourne who are gay or lesbian and their family and friends, as well as a referral service to gay, Ross House, 247 Flinders Lane, lesbian, bisexual and transgender social, Melbourne 3000 support and political groups. Also provides Phone: 9654 4388; Fax: 9650 3689 counselling for people who are coming out A self-help organisation that aims to: as lesbian, gay, bisexual or transgenders. Provide mutual support and friendship for older women. Lobby for social justice and assist women to develop skills.

A Guide to Services for Senior Victorians 2002 15 NEED SOMEONE TO TALK TO?

Grief Line Email: [email protected] Website: www.wire.org.au C/- Bethlehem Hospital Inc, 476 Kooyong Road, Caulfield South 3162 Free, confidential information, support, Phone 9596 7799 counselling and referral service for Victorian women. Phone service Monday-Friday Services are offered noon to midnight, seven 9.30am-5.30pm. days a week. Offers support to all those who have experienced loss such as death, relationships, violence, depression and ageing, health concerns, unemployment and family and community issues. Consumer Advice

Gambler’s Help Phone: 1800 622 112 Advice to older consumers is part of the Victorian Government’s commitment to make 24-hour phone counselling or referral for people consumers smart shoppers at any age. affected by problem gambling behaviour. Organisations exist to help seniors make better Multi-lingual service available. decisions when purchasing goods and to give them the confidence to demand good services. Lifeline See also Money Matters Phone: 131 114 or 9662 9030 TTY Suicide Helpline 1300 651 251 Aged Care Advisors Provides a 24-hour generalist and crisis phone Contact Department of Human Services counselling, information and referral service, Regional Offices (See Appendix II). Investigate seven days a week. complaints from residents or others regarding care and accommodation in Supported Men’s Line Australia Residential Services. PO Box 33, North Melbourne 3051 Phone: 9326 8522; Fax: 9329 8826 Aged Care Complaints Resolution Scheme Email: [email protected] Aged and Community Care Branch, Website: www.menslineaus.org.au Department of Health and Ageing Available 24 hours a day. 2 Lonsdale Street, Melbourne 3000 Phone: 9285 8888 or 1800 550 552 National telephone counselling line for men Free call; Fax: 9663 4275 who want to talk about their family and relationship concerns. Provides information, Responds to and aims to resolve complaints support and referral. about the care of residents in aged care facilities. Women's Information and Referral Exchange (WIRE) Community Information Centres 1st Floor, Ross House, Typically provide free community information, 247 Flinders Lane, Melbourne 3000 emergency relief and assistance with income tax Phone 1300 134 130 Toll free or 9654 5124 returns. Also provide referrals for legal and TTY; Fax: 9654 6831 financial advice. An appointment is often

16 A Guide to Services for Senior Victorians 2002 CONSUMER ADVICE required for some services. To locate your Family - and a service is offered in courts in the nearest centre, check the phone directory, regions of Geelong, Ballarat, Bendigo and contact your local council or Community Gippsland. Information Victoria Inc, 1st Floor, 181 King Street, Melbourne 3000 Disability Discrimination Law Phone: 9670 1233; Fax: 9670 1997 Advocacy Service Email: [email protected] 1st Floor, 212 King Street, Melbourne 3000 Website: www.civ.org.au Phone: 9602 4877 or 1800 651 275 Toll free or 9602 4135 TTY; Fax: 9602 4948 Consumer and Business Affairs Victoria Email: [email protected] Level 2, 452 Flinders Street, Melbourne 3000 Website: www.infoxchange.net.au/ddlas Phone: Administration 9627 6000; Free information, education and legal advice to Fax: 9627 6007 people who wish to lodge a complaint Residential Tenancy Inquiries: 9627 6222 or concerning the Disability Discrimination Act. 1800 316 716 Free call (for non metropolitan callers) Equal Opportunity Commission Household & Domestic Inquiries: 9627 6111 Level 3, 380 Lonsdale Street, Melbourne 3000 or 1800 634 389 Free call (for non Phone: 9281 7111 or 1800 134 142 Toll free metropolitan callers) or 9281 7110 TTY; Fax: 9281 7171 Motor Car and Credit Inquiries: 9627 6001 Website: www.eco.vic.gov.au or 1800 136 716 Free call (for non metropolitan callers) Investigates complaints of discrimination based on the grounds of age, impairment, industrial Building Inquiries: 9627 6100 or 1800 067 320 activity, lawful sexual activity, marital status, Free call (for non metropolitan callers) physical features, political belief or activity, Business Registration: 9627 6200 pregnancy, race, religious belief or activity, sex, status as a partner or carer, personal Website: www.consumer.vic.gov.au association (whether as a relative or otherwise) Provides information to consumers and the with a person who is identified by reference to business community about their rights and any of the above attributes. obligations, and helps resolve disputes. Financial Industry Complaints Service Court Network (Victorian Court 18th Floor, 31 Queen Street, Melbourne 3000 Information and Welfare Network) Phone: 9629 7050 or 1800 335 405 Toll free; 1st Floor, 565 Lonsdale Street, Melbourne 3000 Fax: 9621 2291 Phone: 9603 7433 or 1800 681 614 Toll free; Website: www.fics.asn.au Fax: 9670 8804 Deals with inquiries and complaints about life Offers personal support, practical assistance, insurance and superannuation policies as well information and referral to any person attending as products sold by licensed security dealers or court (victims, witnesses, accused, defendants, financial planners or problems with responsible family and friends). The court-based service is entities that are fund managers and are not offered in the Metropolitan Courts – satisfied with the written response the member Magistrate’s, County, Supreme, Coroner’s and gave to an enquiry or complaint.

A Guide to Services for Senior Victorians 2002 17 CONSUMER ADVICE

Guardianship List, Victorian Civil and in services for people who have an intellectual Administrative Tribunal (VCAT) disability. Applications can be made by anyone with a genuine interest, including people with a 55 King Street, Melbourne 3000 disability, their families, friends, advocates, or Phone: 9628 9911 or 1800 133 055 Toll free; service providers. Fax: 9628 9932 Website: www.vcat.vic.gov.au Mental Health Legal Centre May appoint an administrator to make financial Level 4, 520 Collins Street, Melbourne 3000 decisions and/or a guardian to make lifestyle Phone: 9629 4422; Fax: 9614 0488 decisions for a person with a disability, unable to make such decisions for themselves. For Provides people with a psychiatric illness with information and advice contact the Office of the legal advice, assistance, education, information, Public Advocate. referral and representation in regard to the Mental Health Act and other issues concerning Health Services Commissioner mental health. 30th Floor, 570 Bourke Street, Melbourne 3000 Phone: 8601 5200 or 1800 136 066 Toll free; Office of the Public Advocate Fax: 8601 5219 Level 5, 436 Lonsdale Street, Melbourne 3000 Website: www.dhs.vic.gov.au/hsc Phone: 9603 9500 or 1800 136 829 Toll free; Fax: 9603 9501 The Health Services Commissioner is established under the Health Services Advice, advocacy and information about (Conciliation & Review) Act 1987. It is an guardianship, administration, financial and independent statutory authority which, among medical powers of attorney and enduring power other things, receives and resolves complaints of attorney, and the work of the Guardianship against health service providers. The List of the Victorian Administrative Tribunal, in Commissioner may inquire into the activities of particular where a person with a disability may general medical practitioners, specialists, be exploited, abused or neglected. Coordinates dentists, occupational therapists, ambulances, the Community Visitors Program, the community health centres, public and private Independent Third Person Program, and hospitals, hostels, supported residential units undertakes community education, providing and any person holding themselves out as speakers and publications. Publish Take Control: providing a health service whether registered Powers of Attorney: A Do-It-Yourself Kit. or not. All public hospitals have Complaints Liaison Older Persons Action Centre (OPAC) Officers. Ross House, 247 Flinders Lane, Melbourne 3000 Intellectual Disability Review Panel Phone: 9650 4709; Fax: 9650 3689 30th Floor, 570 Bourke Street, Melbourne 3000 Provides advocacy on a broad range of issues. Phone: 8601 5244; Fax: 8601 5288 An independent statutory body, which reviews Residential Care Rights certain decisions made by the Department of Suite 4B, 343 Little Collins Street, Human Services that affect a person who has an Melbourne 3000 intellectual disability. It also monitors the use of Phone: 9602 3066 or 1800 133 312 Toll free; restrictive interventions (restraint and seclusion) Fax: 9602 3102

18 A Guide to Services for Senior Victorians 2002 LOCAL GOVERNMENT (COUNCILS)

Managed by the Older Persons Action Centre, Victorian Dispute Resolution Centre Residential Care Rights provides support, Level 1, 450 Little Bourke Street, advice and advocacy, as well as assessment of a Melbourne 3000 complaint and support of a complainant on the Phone: 9602 1711; Fax: 9602 2833 rights of residents in aged care facilities Email: [email protected] (nursing homes and hostels - Commonwealth Website: www.iama.org.au funded Aged Services). Settles any type of small or single issue dispute Victorian and Administrative Tribunal between two or more parties. Level 7, 55 King Street, Melbourne 3000 Phone: 9628 9830 or 1800 133 055 Toll free; Victorian Ombudsman Fax: 9628 9988 Level 22, 459 Collins Street, Melbourne 3000 Phone: 9613 6222 or 1800 806 314 Toll free; Will provide referees for consumers with a Fax: 9614 0240 complaint against a trader which involves an Email: [email protected] amount under $10,000. Website: www.ombudsman.vic.gov.au Victorian Civil and Investigates complaints against Victorian Administrative Tribunal Government departments and authorities. Ground Floor, 55 King Street, Melbourne 3000 Phone: 9628 9755; Fax: 9628 9788 Website: www.vcat.vic.gov.au Hears appeals against decisions made by State Government departments. Local Government (Councils) VANISH 199 Cardigan Street, Carlton 3053 Phone: 9348 2111 or 1800 334 043 Toll free; For many older people who need help to remain Fax: 9349 4853 at home, the local council is the first and best Email: [email protected] port of call. Website: www.vicnet.net.au/~vanish Consult the White Pages Phone Directory for A search and information service for those who the address of your nearest local government have an adoption or state ward experience. office. Local Governments (Councils) typically provide: Victoria Legal Aid Accommodation: information about 350 Queen Street, Melbourne 3000 aged care facilities and emergency Phone: 9269 0234 or 1800 677 402 Toll free; accommodation. Fax: 9607 0250 Aged and disability services: adult day Website: www.legalaid.vic.gov.au centres; disabled parking; food services Multi-lingual legal phone advice, and referral; such as delivered meals; communal meals, casework services for those eligible for legal home care; home maintenance, household assistance in relation to civil, criminal and assistance, personal care; personal family matters. Publications include Power of assistance with shopping, paying bills, Attorney Kit. banking, appointments and preparation of

A Guide to Services for Senior Victorians 2002 19 LOCAL GOVERNMENT (COUNCILS)

meals; respite care; transport and volunteer Most local governments produce coordination, (See also Home and comprehensive Community Directories which Community Care) are available free of charge to residents. Children’s and family services. Education: information on kindergartens, schools, tertiary institutions and adult Employment education services. Environmental services, such as sharps disposal, garbage collection and recycling. Department of Employment and Ethnic services, such as citizenship Workplace Relations applications and a list of local ethnic 414 LaTrobe Street, Melbourne 3000 organisations. Phone: 136 268 Employer Hotline 131 715; Hall and venue hire. Fax: 9240 1077 Website: www.dewr.gov.au Health and human services, such as immunisations and information about local Employment information, government hospitals, dental services, drug and alcohol assistance, jobs, careers, training and working services, first aid, hearing services, hospitals conditions. and rehabilitation centres, nursing, podiatry and self-help groups. Disability Employment Action Centre Inc Information. Level 8, 55 Swanston Street, Melbourne 3000 Phone: 9650 2533 or 9650 9229 TTY; Legal services, such as advice on affidavits, Fax: 9650 8642 statutory declarations and local laws; and availability of legal aid services and Justices Provides advocacy, education and training. of the Peace. Operates an employment service to create Leisure: Recreation Officers, community arts opportunity and choice for people with a and advice on the location of activities such disability in employment, education as art and craft, dance and movement, and training. music and drama, hobbies, senior citizens groups, service clubs, sporting clubs Equal Opportunity Commission and facilities. Level 3, 380 Lonsdale Street, Melbourne 3000 Library services, including home-based Phone: 9281 7111 or 9281 7110 TTY; services. Fax: 9281 7171 Website: www.eoc.vic.gov.au Rates: council property rate payments and rebates. Investigates complaints of discrimination based on the attributes of age, impairment, industrial Religion: the location of churches and places activity, lawful sexual activity, marital status, of worship. physical features, political belief or activity, Tourist information. pregnancy, race, religious belief or activity, sex, Transport: community transport such as status as a parent or carer and personal council bus, volunteer transport and local association with a person who is identified by public transport. reference to any of the above attributes.

20 A Guide to Services for Senior Victorians 2002 Over 50s Association Money Matters 2nd Floor, Block Court, 290 Collins Street, Melbourne 3000 Phone: 9650 6144; Fax: 9650 9344 See also Centrelink Email: [email protected] See also Concessions Website: www.workingconnections.com Operates workingconnections, a website to Australian Taxation Office assist mature age people who are unemployed, Phone inquiries: Income tax under-employed and early retirees looking for (general enquiries) 132 861; flexible work opportunities. Superannuation: 131 020; Reasonable benefits limits: 132 864; TTY is available by ringing the National Relay Service on 13 10 20. Retirement Planning For information faxed to you ring A Fax from Tax on 132 860. For Activity Statement ARPA Over 50s Association Ltd enquiries phone 132 478. 2nd Floor, Block Court, 290 Collins Street, Melbourne 3000 Website: www.ato.gov.au Phone: 9650 6144; Fax: 9650 9344 Offices at Albury, Box Hill, Dandenong, Geelong, Email: [email protected] Melbourne (City) and Moonee Ponds - see Website: www.vicnet.net.au/~arpao50 White Pages entry for office addresses and a Advice and information regarding finance, full list of inquiry lines. The Australian Taxation investment, pensions, retirement planning, Office administers Commonwealth taxes and social security, taxation and lifestyle; social and aspects of the Superannuation system. A wide educational activities. Membership available range of publications is available. to people over 50. Credit Helpline (Victoria) Limited Life Planning Foundation of Australia Inc / Level 1, 11-19 Bank Place, Melbourne 3000 Life Activity Clubs Phone: 9602 3800 or 1800 803 800 Toll free Ground Floor, 341 Queen Street, or country callers; Fax: 9602 3614 Melbourne 3000 Email: [email protected] Phone: 9670 4417; Fax: 9640 0094 Free phone advice line on credit and debt Website: www.life.org.au problems involving loans, mortgages, credit Establishes Life Activities Clubs throughout cards, debt collection and bankruptcy. Hours Victoria which offer people approaching 10am-1pm & 2pm-4pm Monday to Friday. retirement, and those already retired up to 80 activity groups, including bird watching, bush Financial and Consumer Rights Council walking, cycling, dancing, discussions, eating 2nd Floor, 347 Flinders Lane, Melbourne 3000 out, gardening, painting, photography, sports, Phone: 9614 5433; Fax: 9614 8433 theatre and wine appreciation. Website: www.vicnet.net.au/~fcrc/ Referral to local financial counselling and consumer support services which provide assistance with debt and trader disputes.

A Guide to Services for Senior Victorians 2002 21 MONEY MATTERS

National Information Centre on own home; and support services for carers, Retirement Investments (NICRI) including respite care. PO Box 893, Woden ACT 2606 Phone: 1800 020 110 Toll free Veterans Review Board Website: www.nicri.org.au 12th Floor, 300 La Trobe Street, Melbourne 3000 Provides an accessible, free, independent Phone: 9602 8000; Fax: 9602 1496 source of information concerning financial and investment products of importance to Hears appeals by people who have had an pre-retirees and the wider community, application for a pension or benefit rejected by particularly those with modest means. the Department of Veterans’ Affairs.

State Trustees Limited Head Office: 168 Exhibition Street, Melbourne 3000 Phone: 9667 6444 or 1800 133 095 Toll free; Getting Around Fax: 9663 4260 Branch Office: 38 Kingsway, Seniors Card holders and those with Health Glen Waverley 3150 Care, Health Benefits or Pensioner Concession Phone: 9667 6424; Fax: 9667 6241 cards can travel around Victoria on the Met, Website: www.statetrustees.com.au V/Line and other country services at greatly Provides a wide range of financial and legal reduced rates. Help is also available for services including Will making, estate passengers with special needs. And if you are administration, charitable trusts, taxation travelling by private car, there is help to ensure services and financial administration services that your driving days are safe and enjoyable. for people with a disability. See also Seniors Card See also Concessions Pensions and Benefits Travellers Aid Society of Victoria See also Centrelink 2nd Floor, 169 Swanston Street, See also Concessions Melbourne 3000 Phone: 9654 2600; Fax: 9654 1926 See also Department of Veteran’s Affairs Email: [email protected] See also Housing Website: www.vicnet.net.au/~tadas/travaid.html Spencer Street Station, Aged and Community Care Melbourne 3000 Information Line Phone: 9670 2873 Phone: 1800 500 853 Free call Offers travellers information, referral, Information and referral advice on residential economical meals, showers, toilet, lockers and aged care, including charges and income/asset stroller hire; and assists stranded travellers to testing arrangements; community care return home. The Travellers Aid Support Centre assistance to help frail aged people and people provides meal and toilet assistance, daily with a disability to live independently in their wheelchair hire, wheelchair breakdown service,

22 A Guide to Services for Senior Victorians 2002 GETTING AROUND education, counselling and referral for Royal Automobile Club of Victoria (RACV) travellers with a disability. Staff at the Spencer 550 Princes Highway, Noble Park 3174 Street Station Centre will meet travellers with special needs. Website: www.racv.com.au RACV provides a free hour-long discussion Community Transport presentation entitled Years Ahead - Road Safety for Seniors to increase awareness of road rules, Contact your local council to find out what provide defensive driving, road safety hints and transport is available in your area. emphasises the importance of being fit to drive. For group bookings – 9790 2915. RACV Driving Red Cross Volunteer Transport School (Phone: 9790 2780) offers a one-hour 171 City Road, Southbank 3006 driving assessment and refresher lessons to Phone: 9685 9868; Fax: 9685 9863 help drivers keep up to date with new traffic Ringwood Area, Phone: 9870 5717 laws and correct any driving faults which may Geelong Area, Phone: 52 291 564 develop over time. Mornington Peninsula Area, Phone: 59 500 233 Transport to and from essential medical VicRoads appointments for up to six weeks for those who 60 Denmark Street, Kew 3101 can not use public transport, or have no other Phone: 131 171 means of transport. Must be sufficiently mobile Website: www.vicroads.vic.gov.au to get in and out of a standard car (wheelchairs Provides assistance to community groups to not transported). Bookings required one week run a three to four hour seminar entitled ‘Safe in advance through hospital/doctor. Donations Drive’. The seminar provides information on to Red Cross are welcome. road safety issues, vision, health and medication, as well as tips on driving safely. Owning and Driving a Car Provide information brochures on Road Safety and Older Drivers and Fitness to Drive, which Disabled Motorists advise, among other things, that it is an offence 2A Station Street, Coburg 3058 not to tell VicRoads if you are suffering from a Phone/Fax: 9386 0413 long term injury or illness that may impair Email: [email protected] ability to drive. Produced an Older Driver Handbook which is available free of charge to Advice on motoring issues for drivers with a drivers 60 years and over, from VicRoads disability. Information, meetings, newsletter and Registration and Licensing Offices and the social activities for members. Two motel units Royal Automobile Club of Victoria (RACV). accessible for disabled persons close to Concessional vehicle registration is available to Moreland Station. people on a pension, Repatriation Gold Card and HealthCare Card holders. Disabled Parking Permits Disabled parking application forms and permit stickers are available from local councils.

A Guide to Services for Senior Victorians 2002 23 GETTING AROUND

Public and Private Transport community about its benefits; researches transport policies and supports local groups in See also Seniors Card campaigning and lobbying for the reinstatement of country train services. See also Concessions

Accessible Transport Unit Department of Infrastructure Level 26, 80 Collins Street, Melbourne 3000 Phone: 9655 8908; Fax: 9655 8930 Learning for Life Website: www.doi.vic.gov.au Australian Senior Computer Clubs Advises the Minister for Transport on the Association (ASCCA) Inc provision of transport services for people with a disability and links agencies in the Private Bag #1, Darlinghurst, NSW 2010 transport portfolio and people with disabilities in Phone: (02) 9331 6920 the community. Email: [email protected] Website www.seniorscomputing.org

Multi Purpose Taxi Program Links computer clubs for seniors and aims to 14-20 Blackwood Street, North Melbourne 3051 teach seniors to use and enjoy computer Phone: 9320.4364; Fax: 9320.4339 technology. Each club has members who act as Website: www.taxi.vic.gov tutors and trainers. Membership of ASCCA is open to all computer clubs for seniors, Half-price taxi fares for people with a severe organisations with a membership of seniors and permanent disability who cannot use public organisations that recognize the value of transport. People must make an application, computer technology for seniors. Cost of which is completed by a medical practitioner. membership is $100 per annum per organisation.

Petcabs Neighborhood Houses and Community 20 Peel Street, Windsor 3181 Learning Centres Phone: 9510 5255; Fax: 9510 5166 Approximately 550 houses and centres Transport for people and/or pets to catteries, throughout Victoria offer vocational and further kennels, vets etc. Offer a pensioner discount. education courses including accredited, Melbourne and country service available. non-accredited and hobby and recreational activities. For information on your nearest Public Transport Users Association facility contact your Regional Council of Adult Community and Further Education: 2nd Floor, Ross House, 247 Flinders Lane, Melbourne 3000 Barwon South Western Region: Geelong: Phone: 9650 7898; Fax: 9650 3689 Phone: 5221 8248; Fax: 5221 8483 Email: [email protected] Email: [email protected] Website: www.ptua.org.au Website: www.acfebsw.vic.edu.au A non-profit organisation which lobbies Central Highlands Wimmera Region: Ballarat: governments and public transport authorities in Phone: 5332 3989; Fax: 5332 9624 the interests of transport users; works to Email: [email protected] promote public transport and educate the Website: www.acfechw.vic.edu.au

24 A Guide to Services for Senior Victorians 2002 LEARNING FOR LIFE

Central Western Metropolitan Region: SAGE Melbourne: Phone: 9510 1011; Fax: 9510 8859 St Michael’s Church, 120 Collins Street, Email: [email protected] Melbourne 3000 Eastern Metropolitan Region: Ringwood: Phone: 9654 5120; Fax: 9650 3863 Phone: 9879 4000; Fax: 9879 4066 Website: www.stmichaels.org.au Email: [email protected] Lecture series and workshops to promote Website: www.acfeemr.vic.edu.au enjoyable, successful ageing.

Gippsland Region: Moe: Phone: 5127 6000; Fax: 5127 8715 Schools and Colleges Email: [email protected] Local primary and secondary schools, and Website: www.acfegipp.net Technical and Further Education colleges often offer short courses for adults. Subjects may Goulburn Ovens Murray Region: Benalla: include computer and keyboard skills, music, Phone: 5762 4 655; Fax: 5762 5397 art, languages and business studies. Email: [email protected]

Loddon Campaspe Mallee Region: Bendigo: University of the Third Age (U3A) Network Phone: 5442 4300; Fax: 5442 4913 There are over 50 U3As throughout Victoria. Email: [email protected] They are run by and for retired people and Website: www.acfelcm.gov.au provide non-assessed and non-accredited courses in subjects such as: art, literature, Northern Metropolitan Region: Bundoora: computers, crafts, health and medicine, Phone: 9468 2664; Fax: 9466 9145 psychology, science, travel, music, creative Email: [email protected] writing, languages and walking. To find out the Website: www.acfenmr.vic.edu.au location of your nearest U3A contact: Southern Western Port Region: Carrum, The U3A Network - Victoria Inc Phone: 9772 7555; Fax: 9772 4285 Suite 6, Level 1, Queen Victoria Women’s Email: [email protected] Centre, 210 Lonsdale Street, Melbourne 3000 Website: www.vicnet.net.au/~swpacfe Phone: 9662 9177; Fax: 9662 9477 Email: [email protected] Open Learning Australia (OLA), Website: www.vicnet.net.au//~u3avic 30 Collins Street, Melbourne 3000, Phone: 9903 8955; Fax: 9903 8976 Email: [email protected] Website: www.ola.edu.au With no entrance requirements and with study materials sent to the student’s home, it is possible to complete qualifications or study purely for interest at either Technical and Further Education (TAFE) or university level with 30 Australian tertiary institutions via OLA. The OLA Handbook, which lists subjects and qualifications, can be consulted at municipal libraries or visit the OLA website.

A Guide to Services for Senior Victorians 2002 25 Recreation Cinemedia 222 Park Street, South Melbourne 3205 and Leisure Phone: 9929 7040 or 1800 803 758 Free call or 9929 7045 TTY; Fax: 9929 7027 Has a range of film, video and multi-media See also Learning for Life material that can be borrowed by Cinemedia members. Arts Access: EASE The website www.cinemedia.net allows users 24 Eastern Road, South Melbourne 3205 to browse the catalogue of videos. Items can be Phone: 9699 8299 or 9699 7636 TTY; personally collected or delivered free of charge Fax: 9699 8868 to the borrower’s nearest public library. Email: [email protected] Website: www.artsaccess.com.au Genealogical Society of Victoria The Entertainment Access Service (EASE) is a 6th Floor, 179 Queen Street, Melbourne 3000 ticket service for people who are disadvantaged Phone: 9670 7033; Fax: 9670 4490 and people with a disability. EASE offers Email: [email protected] specialised ticketing for those whose choice of Website: www.gsv.org.au seating is restricted due to a physical or Information, support and resources for people sensory impairment and provides detailed studying family history. information on venue access and facilities. EASE also offers free and reduced priced tickets to a number of Arts and Entertainment events Kevin Heinze Garden Centre Inc. throughout Victoria each year. EASE 39 Wetherby Road, Doncaster 3108 membership is $25.00 for individuals and Phone/Fax: 9848 3695 $55.00 for groups. Website: www.thegreenweb.net.au/kevin Provides an opportunity for recreational Australian Senior Computer Clubs gardening for people with a disability or Association (ASCCA) Inc special needs. Private Bag #1, Darlinghurst, NSW 2010 Phone: (02) 9331 6920 Life Planning Foundation of Australia (Inc) Email: [email protected] / Life Activities Clubs Website: www.seniorscomputing.org Ground Floor, 341 Queen Street, Melbourne 3000 Links computer clubs for seniors and aims to Phone: 9670 4417; Fax: 9640 0094 teach seniors to use and enjoy computer Website: www.gsv.org.au technology. Each club has members who act as tutors and trainers. Membership of ASCCA Establishes Life Activities Clubs throughout is open to all computer clubs for seniors, Victoria which offer people approaching organisations with a membership of seniors retirement, and those already retired, up to 80 and organisations that recognize the value activity groups, including bird watching, bush of computer technology for seniors. Cost walking, cycling, dancing, discussions, eating of membership is $100 per annum per out, gardening, painting, photography, sports, organisation. theatre and wine appreciation.

26 A Guide to Services for Senior Victorians 2002 RECREATION AND LEISURE

Public Library Services available from early February from Information Victoria, Coles Supermarkets and Local Victoria’s public library network covers the state Councils. through 44 library services, 244 branch libraries and 31 mobile services. Offers a wide range of materials in both print and non-print formats for Exercise recreation, information and education. Large print and audio books are also generally Active for Life available, as are books and materials in a wide Public Health Group, range of languages other than English. Most Department of Human Services, libraries offer access to, and training in, the use 120 Spencer Street, Melbourne 3000 of the Internet and CD-ROM databases. Many Phone: 9637 4029; Fax: 9637 5435 libraries provide a home-delivery service for people unable to come to the library in person. Active for Life is a Victorian Government The two specialist libraries for people with print initiative to develop a whole of government disabilities, operated by the Royal Victorian physical activity strategy. The vision of the Institute for the Blind and Vision Australia, are strategy is that all Victorians are enjoying also part of the public library network. regular physical activity as part of their everyday lives and demonstrate the Government’s commitment to promoting and Telelink extending the social, health and economic 335 Nepean Highway, Parkdale 3195 benefits of physical activity. Advice and Phone: 8587 0252; Fax: 8587 0210 information on exercise opportunities for older Allows up to 10 people in different locations to people, their location and key contacts in local join in a group discussion on the phone, usually communities is available through VicFit Infoline once a week. Provides an opportunity for on 1800 638 594. friendship and socialisation for people who find Active for Life has provided grants through it difficult to meet others outside their home. VicHealth to community and sporting groups and agencies to encourage the development of Victorian Seniors Festival, Department innovative approaches to the promotion of of Human Services regular moderate intensity physical activity. 10th Floor, 555 Collins Street, Melbourne 3000 Phone: 9616 8490; Fax: 9616 8931 Leaders in Fitness Education (LIFE) The Victorian Seniors Festival (formerly Senior Phone: 9592 5022 Citizens Week) is held in March each year and Email: [email protected] offers events and activities across the State, to Provides support for leaders and works to honour the contribution of older Victorians. create a state-wide network of classes which Seniors Card holders receive free or discounted promote non-competitive, safe and gentle entry to the major Victorian cultural facilities exercise to music, that are held in a variety of and concerts, movies, trips, seminars and a venues, including nursing homes, parks and range of other experiences. gardens and commercial fitness centers. Information is available on the Victorian Seniors Festival in January each year from Information Victoria, 356 Collins Street, Melbourne, Phone 1800 136 762 (a free call). Programs are

A Guide to Services for Senior Victorians 2002 27 RECREATION AND LEISURE

National Heart Foundation of Australia NICAN Inc. Victorian Division PO Box 407, Curtin, ACT 2605 411 King Street, West Melbourne 3003 Phone: (02) 6285 3713 Phone: 9329 8511; Heartline: 1300 362 787; or 1800 806 769 Free call; Fax: 9321 1574 Fax: (02) 6285 3714 Email: [email protected] Website: www.heartfoundation.com.au Web: www.nican.com.au The Heart Foundation provides comprehensive Provides a free national information service on information for the general public and health recreation, tourism, sport and the arts to people professionals on the prevention and treatment with disabilities, their families, friends, carers, of heart disease and stroke, including service providers and the community. Funded information on healthy eating, physical activity, by the Commonwealth Government, the service being smokefree, blood pressure, blood maintains a database of organizations, activities cholesterol and heart surgery. The Foundation and services for people with a disability. The provides this through a series of publications database can be accessed via the internet, the and their national telephone information service, telephone, fax or in person. called Heartline. Heartline is staffed by trained professionals and is available for the cost of a local call from anywhere in Australia. Joining a Club

See: Clubs in the Yellow Pages Phone Directory. Holidays Contact the Activities/Recreation Officer at your Disabled Motorists local council. 2A Station Street, Coburg 3058 Phone/Fax: 9386 0413 Senior Citizens Centres and Clubs Provide a range of social and leisure activities Has two fully accessible units, with cooking such as art and craft, billiards, bingo, cards, facilities, close to Moreland Railway Station. gentle exercise, indoor bowls, outings and Available to able-bodied people and people with swimming. Some also provide hairdressing, a disability. meals and podiatry.

Elderly Citizens Holiday Organisation Contact your local council for information. (ECHO) 2079 Nepean Highway, Rye 3941 Veterans Affairs Community Day Clubs Phone: 59 854 559 for bookings Community Support Adviser, Department of Veterans Affairs, A charity organisation providing low cost 300 Latrobe Street, Melbourne 3000 holiday accommodation in self-contained units Phone: 9284 6571; Fax: 9284 6120 at Rye for people in receipt of an Age Pension. Cost is $100 per person per week; $85 in winter Offer social support, recreation, outings and reductions are available when more than and speakers. Open to all members of the two persons share the unit. community.

28 A Guide to Services for Senior Victorians 2002 RECREATION AND LEISURE

Victorian Veterans Athletic Club Inc. The Victorian Senior 4 Victory Street, Mitcham 3132 PO Box 1899, Geelong 3220 Phone: 9874 2501; Fax: 9873 3223 Phone: 5221 9051; Fax: 5221 9052 Email: [email protected] Email: [email protected] Website: http://www.vicnet.net.au/~vicvets/ Statewide, monthly newspaper featuring articles Meet weekly at venues around Melbourne and on finance, health, travel and lifestyle issues. Geelong for running and walking events, Distributed free of charge to clubs, Guardian followed by supper. (7pm-9pm Monday Care Pharmacies and Kmart Stores. to Thursday). Radio War Widows and Widowed Mothers Association 22 George Street, Oakleigh 3166 PO Box 8, Caulfield East 3145 Phone: 9569 8063 Phone: 9572 1466; Fax: 9572 1455 Email: [email protected] Clubs throughout Victoria offer friendship, companionship, outings, speakers and Operating every week on the FM band at 95.7, information to members. Thursday midnight to Monday midnight, Golden Days focus is on music and entertainment from Newspapers the early years of recording through to the 1960s. Includes information of particular Fifty-Plus News interest and relevance to the over 50’s. 2/288 Brunswick Street, Fitzroy 3065 Phone: 9427 0455; Fax: 9428 4263 Golden Years Radio Website: www.fiftyplunews.com Ethnic Communities Council of Victoria 150 Palmerston Street, Carlton 3053 Monthly newspaper for Victorians who are Phone: 9349 4122; Fax: 9349 4967 retired or planning retirement. Available free of charge at Amcal and Chem Mart pharmacies, Broadcast on radio 92.3 FM 3ZZZ between 1pm Safeway and Coles supermarkets, retirement and 2pm on the fourth Friday of each month. villages, clubs and libraries. Individual Discusses issues that are important to older subscriptions $25 a year. people and especially ethnic older people from diverse language and cultural backgrounds. Futures Lifestyles The Age, Level 4, 250 Spencer Street, 3RPH Information Radio Melbourne 3000 454 Glenferrie Road, Kooyong 3144 Phone: 9601 2742 (Supplements Accounts Phone: 9864 9333; Fax: 9864 9344 Manager); Fax: 9601 2929 3RPH which broadcasts on the AM Band at Email: [email protected] 1179 is designed for people who are print A supplement to The Age, which appears behind handicapped. Coverage includes news items The Agenda, once a month on a Sunday. from daily newspapers, the BBC World Service overnight and programs on a wide range of themes, including gardening, computers, books, travel and fashion.

A Guide to Services for Senior Victorians 2002 29 RECREATION AND LEISURE

Television search online for volunteer positions that interest them. Renaissance Television Level 15, 470 Collins Street, Melbourne 3000 Volunteer Resource Centres Phone: 9612 5444; Fax: 9614 3366 Volunteer Resource Centres work with agencies Email: [email protected] in their local areas and assist people who are Website: www.renaissancetv.com.au interested in undertaking volunteer work. Volunteer information officers assist potential Screened on Channel 31 from 8am to 4pm volunteers to access information, clarify areas Monday to Friday. Provides entertaining and of interest and discuss volunteering informative programs for people over 55 years opportunities in the local area of the State. of age. Contact points are: Volunteering Victoria Inc. 4th Floor, Ross House, 247 Flinders Lane, Melbourne 3000 Volunteering Phone: 9650 5541; Fax 9650 8868 Email: [email protected] Volunteering Referral Website: www.vicnet.net.au/vicnet/vcv/vcv.html

and Resource Services Albury/Wodonga Volunteer Resource Centre 1st Floor, T&G Building, Albury 2640 Australian Volunteer Search Phone: (02) 60 210 990; Fax: (02) 60 210 993 Commonwealth of Australia Email: [email protected] Phone: 1300 650 925 Hotline Monday – Friday, 8am – 8pm Boroondara Volunteer Resource Centre Website: www.volunteersearch.gov.au 405 Camberwell Road, Camberwell 3124 Aims to facilitate the recruitment of volunteers Phone: 9882 5860; Fax: 9804 0060 to available opportunities Australia wide. Website: www.bvrc.org.au Volunteer organizations can list volunteering Email: [email protected] opportunities directly on the site or search the Eastern Volunteer Resource Centre site for people interested in volunteering in Maroondah Federation Estate, 32 Greenwood general or specific areas. People looking to Avenue, Ringwood 3134 volunteer are able to search lists of volunteer Phone 9870 7822; Fax: 9879 4200 opportunities by location and occupations. Email: [email protected] Volunteers can also post their profile on the site for automatic matching and for searching Geelong Volunteer Resource Centre by organizations. 87C McLarty Place, Geelong 3220 Phone: 52 211 377; Fax: 52 211 499 GoVolunteer Email: [email protected] Website: www.govolunteer.com.au Website: www.geelongvolunteer.org.au/

GoVolunteer is an initiative of Volunteering Monash Volunteer Resource Centre Australia. It enables not-for-profit community 583 Ferntree Gully Road, Glen Waverley 3150 organisations to advertise volunteer positions Phone: 9562 0414; Fax: 9562 0411 and provides the opportunity for individuals to Email: [email protected]

30 A Guide to Services for Senior Victorians 2002 ORGANISATIONS THAT EMPLOY VOLUNTEERS

Wimmera Volunteers Inc. Northern Holmwood, 17 Eldale Avenue, 48 McLachlan Street, Horsham 3400 Greensborough 3088 Phone: 53 825 607; Fax: 53 825 711 Phone: 9432 2069; Fax: 9432 7769 Email: [email protected] Email: [email protected] Southern Suite 1, Level 2, 61 Wells Street, Organisations that Frankston 3199 Phone: 9770 2320; Fax: 9770 0151 Employ Volunteers Email: [email protected] Western Western Region Do Care Office The following organisations are only a few of 41 Somerville Road, Yarraville 3013 the hundreds that welcome volunteers. Phone: 9687 7312; Fax: 9689 7326 For a more comprehensive listing refer to Email: [email protected] the Volunteer Referral and Resource Services above. Volunteers are matched with isolated and lonely older people and younger people with a Community Visitors Program disability and friendships are developed through regular visits. Volunteers also facilitate social Office of the Public Advocate support groups for isolated people. Do Care 5th Floor, 436 Lonsdale Street, Melbourne 3000 also offers a Telelink service for isolated people Phone: 9603 9500 or 1800 136 829 Toll free; who would like to join a social or interest group Fax: 9603 9501 from the comfort of their own homes Website: www.communityvisitors.vic.gov.au Volunteers visit residential institutions and Foster Grandparent Scheme community residential units for people with an 1st Floor, Ross House, 247 Flinders Lane, intellectual disability, psychiatric in-patient Melbourne 3000 services and supported residential services Phone: 9650 7216; Fax: 9650 4660 registered with the Department of Human Email: [email protected] Services to talk to residents/clients about the adequacy of services, the standard of facilities Mature-age volunteers enjoy activities with a and the care and treatment being received. child with a disability and provide support for their family. Do Care Management Unit Friends for Older People (MS Victoria) Suite 1, 168 Boronia Road, Boronia 3155 Phone: 9828 7222; Fax: 9826 9054 Phone: 9762 5211; Fax: 9762 5390 A Commonwealth Government funded program Email: [email protected] matching volunteers on a one to one basis with Website: www.docare.org an isolated, lonely resident in an Aged Care Eastern facility. It provides a link for residents with their Suite 1, 168 Boronia Road, Boronia 3155 local community. Phone: 9762 5211; Fax: 9762 5390 Email: [email protected] Website: www.docare.org

A Guide to Services for Senior Victorians 2002 31 HELP TO REMAIN LIVING IN THE COMMUNITY

National Ageing Research Institute Services include: North West Hospital Service Entrance, Poplar Assistance with everyday household and Road, Parkville 3052 personal tasks, such as cleaning, laundry, Phone: 8387 2148; Fax: 9387 4030 shopping and helping people to keep Email: [email protected] appointments. Website: www.mednwh.unimelb.edu.au Maintenance, repairs and minor The Institute involves volunteers in research modifications to people’s homes such as programs and administrative work. cleaning spouting, fixing security locks and installing ramps and rails. Volunteers for Isolated Students Education Personal care such as help with dressing, 94 Atkinson Street, Templestowe 3106 showering, shaving, toileting and getting in Phone: 9846 1862; Fax: 9846 7924 and out of bed. Website: www.vise.org.au/ Nursing care in the home such as injections, Retired teachers and other volunteers assist dressings, oxygen therapy, catheter and students and families in remote areas in colostomy care and general health six-weekly blocks. information, education and advice on management of particular health problems such as diabetes and incontinence. Food services such as a delivered hot, chilled or frozen meal; or a meal in a Help to Remain community facility. Living in the Allied health such as dietetics, occupational therapy, physiotherapy, podiatry and speech Community pathology. Group activities such as gentle exercise, Home and gardening, craft, games and outings. Community Care Program This also gives carers a break. Social support such as Telelink, which The Commonwealth and State Governments, provides group discussions via the phone; through the Home and Community Care (HACC) regular home visits; phone monitoring to Program, provide a wide range of supports to check on a person’s safety and well being; assist frail older people, younger people with a and transport to social activities and to disability and the carers of these people. By attend appointments. Some services also offering a range of basic support services, offer group activities such as parent support HACC enables people to remain living at home and outings. for as long as possible, rather than consider Community respite care provides a break moving to an aged care facility. for those caring for a frail older person or People requiring services need to be assessed person with a disability. Respite care is for eligibility and their particular service provided in the home or in centre-based requirements. To meet people’s current and day programs. changing needs, services aim to be as Linkages provides case management and flexible as possible. sometimes brokerage funding for services to

32 A Guide to Services for Senior Victorians 2002 HOUSING

people with extensive and complex Home Renovation Service support needs. Department of Human Services, 6th Floor, Ethnic services are provided for people from 555 Collins Street, Melbourne 3000 diverse language and cultural backgrounds. Phone: 9616 6170 or 1800 133 324 Toll free; Koori services usually provide a broad, Fax: 9616 8288 integrated range of services based on the Website: www.dhs.vic.gov.au/housing needs of the local community. The program assists home owners who are over Information, education and training are also 60 years, those with disabilities and households provided by the HACC Program. supporting people with disabilities. Aims to help people remain independent in their homes. For more information on services contact A free home inspection, condition report and your local council, community health centre, cost of works estimate is provided through the migrant resource centre, ethnic or koori Archicentre Home Services. Loan assistance is organisation, carers association, nursing service also available to eligible applicants for health or Jewish Care. or safety related home modifications, and general maintenance. Other Services to Help the Householder Utility Relief Grants Scheme Department of Human Services See also Disability 555 Collins Street, Melbourne 3000 Phone: 9616 7839

Commonwealth Carelink Centres The Utility Relief Grants Scheme provides one-off assistance for domestic customers who Phone 1800 052 222 to be connected to your are unable to pay their gas, electricity or water nearest center. bills due to a temporary financial crisis. Providing information and guidance on services Application forms can be obtained from gas, available in the community, including home electrical and water companies. care, meals, respite care, home nursing, day See also Concessions care centers and continence assistance, as well as Aged Care Assessment Services whose assessment is required for access to a Community Aged Care Package or entry into a Housing nursing home or hostel.

For many older Victorians, housing can become Good Shepherd Buying Service an issue as ill health or lack of mobility makes 117 Johnston Street, Collingwood 3066 home maintenance more difficult. Lack of Phone: 9417 4666; Fax: 9416 2340 income or support can also put older people Provides a state-wide phone service to assist at risk of homelessness. Whether you are Health Care Card Holders and community considering moving from the family home or groups to obtain lower prices on household whether you are facing a housing crisis, goods such as white goods, electrical products, help, advice and support is often just a phone furniture, bedding and asthma pumps. call away.

A Guide to Services for Senior Victorians 2002 33 HOUSING

See also Other Services to Help the Entry to Aged Care facilities depends on an Householder assessment by an Aged Care Assessment Service (ACAS). See Appendix I. Based on See also Concessions voluntary income and assets tests, a resident might be charged a daily fee or an Council to Homeless Persons accommodation charge. 5th Floor, 140 Queen Street, Melbourne 3000 For further information contact: Phone: 9606 0811 or 1800 066 256 Free call; Fax: 9606 0405 Commonwealth Department of Health and Email: [email protected] Ageing, Aged Care Hotline on 1800 500 853 Toll free; A Peak body representing 100 organisations Website: www.health.gov.au that provide services to homeless people in Victoria. Provides policy, advocacy and Council on the Ageing, Phone: 9654 4443 or research, but not direct services to clients. 1800 136 381 Toll free. Commonwealth Carelink Centres, Housing for the Aged Action Group Inc. Phone 1800 052 222 to be connected 2nd Floor, Ross House, 247 Flinders Lane, to your nearest center. Melbourne 3000 Phone: 9654 7389 or 1800 637 389; Community Housing Fax: 9654 3407 Email: [email protected] Abbeyfield Society (Australia) Limited Offers free, confidential advice to older people PO Box 1293, Collingwood 3066 who are renting their home. Provides tenancy Phone: 9419 8222; Fax: 9419 8575 advice, information on and access to housing Email: [email protected] options and an outreach program to help people Website: www.vicnet.net.au/~abbey to maintain independence by linking them to Provides supportive group housing for care services and community groups. financially disadvantaged older people who are isolated and lonely. Each of 10 residents has a Aged Care Facilities private self furnished bed sitting room (with Formerly called Nursing Homes and Hostels. ensuite) and shares the common areas of the house and garden. Houses are managed Nursing Homes provide nursing and personal by volunteer committees who employ a care services to older people whose needs housekeeper to shop, cook and clean the cannot be met with community care. Residents common areas. Residents look after themselves are highly dependent - through physical, and their room and independence is medical and/or psychological impairment - and encouraged. Cost is 70 per cent of pension plus require daily assistance with personal care tasks rent assistance. There is no ingoing fee. and on-going nursing care. Hostels provide care for older people who are mobile but frail and require assistance in day-to- day living tasks. Hostels cater for people who are generally unable to remain safely at home but who do not require intensive nursing-home care.

34 A Guide to Services for Senior Victorians 2002 HOUSING

Transitional Housing Eastcoast Housing Association Ltd, Management Program 31-33 Kirk Street, Moe 3825, Phone: 51 277 160 The Transitional Housing Management (THM) Program, managed through the Department Hanover Housing Services, 1st Floor, 1 Taylor of Human Services (DHS), provides a Street, Moorabbin 3189, Phone: 9553 2937 comprehensive response to households in Inner South Transitional Housing Ltd, crisis as a result of homelessness or impending 232 St Kilda Road, St Kilda 3182, homelessness. The THM Program is Phone: 9593 9913 coordinated with the Supported Accommodation Assistance Program (SAAP) to provide an Loddon Mallee Housing Service, integrated approach to resolving the housing 24-30 View Street, Bendigo 3352, and support needs of households in crisis. Phone: 54 424 288 THM services are delivered through Office of Metrowest Housing Services Ltd, Housing funded agencies. SAAP agencies 218 Nicholson Street, Footscray 3011, deliver services in a manner that is accessible Phone: 9689 2777 and appropriate to a range of clients with North East Housing Services Ltd, multiple and specific needs. 353 High Street, Preston 3072, THM’s provide their clients with three forms of Phone: 9653 3288 housing assistance: Rural Housing Network, 68 High Street, Housing Information and Referral services Wodonga 3689, Phone: (02) 6024 7146 provided to people who are in housing crisis Salvation Army (Victoria) Property Trust (The), as a result of homelessness or impending 69 Bourke Street, Melbourne 3000, homelessness. Phone: 9653 3288 Transitional Housing, providing short to Society of St Vincent de Paul (Victoria), medium term accommodation to homeless 36 Brunswick Street, Fitzroy 3065, households. Phone: 9411 4700 Housing Establishment Fund provides Statewide Women’s Community Housing financial assistance to households in Service Ltd, 711 Nicholson Street, housing crisis. Financial assistance may be Carlton 3054, Phone: 9387 1028 provided in the form of a loan or grant and used for bond, rent or other emergency The Supported Housing Development accommodation costs. Foundation Ltd, 1/420 High Street, Kew 3101, Phone: 9853 4844 WAYSS Ltd, 294-300 Thomas Street, THM locations are: Dandenong 3175, Phone: 9791 6111 Barwon Association for Youth Support Wimmera Community Care Ltd, 105 Dana and Accommodation Ltd, Street, Ballarat 3350, Phone: 53 321 286 44 Spring Street, Geelong West 3218, Phone: 52 214 466 Community Housing Ltd, 18 Ellingworth Parade, Box Hill 3128, Phone: 9856 0050

A Guide to Services for Senior Victorians 2002 35 HOUSING

Emergency Accommodation becoming homeless. Also offers a phone and Assistance information and referral service. Contact a SAAP Officer at your Department of Human Services Regional Office (See Appendix II). See also Special Needs Groups

Council To Homeless Persons Hostels 5th Floor, 140 Queen Street, Melbourne 3000 Phone: 9606 0811 or 1800 066 256 Free call; See Aged Care Facilities Fax: 9606 0405 Email: [email protected] A peak body representing 100 organisations Movable Units (Granny Flats) that provide services to homeless people in Victoria. Provides policy, advocacy and Movable Units research, but not direct services to clients. Department of Human Services, 14th Floor, 120 Spencer Street, Melbourne 3000 Hanover Inner North Accommodation Phone: 9637 4364 or 1300 655 049; Resource Centre Fax: 9637 4542 264 High Street, Northcote 3070 Phone: 9486 6811; Fax: 9486 7011 Self-contained moveable units are available for Accommodation, information and referral. rent by eligible people and offer the chance to live independently, in the rear garden of a friend’s or relative’s home. Application forms Ozanam Community (St. Vincent de Paul) are available from any Department of Human 179 Flemington Road, North Melbourne 3051 Services Housing Office. Phone: 9329 5100; Fax: 9329 8727 Provides crisis accommodation for men. There Nursing Homes is also a free meal service available to men and women off site – Cnr Arden & Abbotsford See Aged Care Facilities Streets, North Melbourne. Lunch – 12-1 pm; Dinner – 5-6 pm, seven days. Retirement Villages

St Vincent de Paul Society Phone These are an accommodation complex Welfare Service designed for people over 55. They may comprise a number of Independent Living Units For assistance contact your nearest St Vincent (small self-contained units with bathroom/ de Paul Centre listed in the White pages. laundry, kitchen and living area). Independent Living Units provide accommodation for people Supported Accommodation Assistance who wish to live reasonably independently Program (SAAP) and ownership can vary from strata title to A Commonwealth-State program which funds the purchase of a life interest in the local governments and non-government accommodation. For further information or a list organisations to provide short-term of villages contact: accommodation and related support services to Council on the Ageing, Phone 9654 4443 people who are homeless or at imminent risk of or 1800 136 381 Toll free

36 A Guide to Services for Senior Victorians 2002 HOUSING or Retirement Village Association, Phone 9629 Tenancy Services 4520 or 1800 240 080 Toll free. Public housing tenants and applicants receive independent advice, support and referral Retirement Village Association services provided under the Rental Housing 4th Floor, 335 Flinders Lane, Melbourne 3000 Advocacy Program (RHAP). Regionally located Phone: 9629 4520 or 1800 136 381 Toll free; service providers are available to assist public Fax: 9629 4036 tenants with such matters as resolving Email: [email protected] maintenance concerns, waiting-list inquiries, Website: www.rvaa.com.au arrears issues and understanding tenancy rights Provides information and advice about and responsibilities. They are also able to accommodation options and represents most of provide referral to a range of local, regional or Victoria’s resident funded retirement villages. state-wide community services. The Tenants Union of Victoria is also funded Supported Residential under the RHAP to provide state-wide legal Services advice and advocacy services. Public tenants can receive advice on their rights and Supported Residential Services (SRS) provide obligations under the Residential Tenancies accommodation and personal care for a wide Act and be assisted with any dealings with the variety of residents, including older persons Office of Housing under this Act. Housing for who need some assistance with activities of the Aged Action Group is also funded to provide daily living. The types of personal care provided services to older applicants and tenants across often include: the State. Assistance with bathing and showering, Services are available from the following toileting, dressing and undressing, or eating; service providers. Please note that most Assistance and supervision for those with providers have a number of office locations. mobility problems; Call the main number to obtain details of the office closest to you. Assistance or supervision with dispensing medications; and Regional Providers: The provision of substantial emotional support. Barwon Region: Bethany Community Support Inc., 1-9 Gibb Street, North Geelong 3215, Accommodation may range from twin share Phone: 52 788 122 (Barwon area) rooms with shared amenities to private apartments with personal en suites and private Jindara Community Programs, sitting rooms in addition to a range of 202 Myers Street, Geelong 3220, communal dining and recreational areas. Phone: 52 217 644 – specialising in assistance for tenants experiencing debts relating to SRS are registered by the Department of Human public housing. Services and regulated under the Health Services Act 1988. Community Connections (Vic.) Ltd., 26 Fairy Street, Warrnambool 3280, Many SRS advertise under ‘Homes – Special Phone: 1300 361 680 (South west area) Accommodation’ in the Yellow Pages Telephone Book. Further information can be obtained from Eastern Region: Eastern Tenancy & Housing the Association of Supportive Care Homes, PO Ltd., 10 Station Street, Nunawading 3131, Box 27, Fairfield 3078. Phone: 9877 6411

A Guide to Services for Senior Victorians 2002 37 HOUSING

Gippsland Region: Quantum Support Services Inc., 128 Commercial Road, Morwell 3840, Safety and Security Phone: 51 348 555 or 1800 243 455 Toll free Grampians Region: Grampians Housing See also: Elder Abuse Network Ltd., 4th Floor, 17 Lydiard Street North, Ballarat 3350, Phone 53 331 351 Attorney General’s Department or 1800 660 556 Toll free Have produced Crime Prevention for Seniors: Hume Region: Rural Housing Network Ltd., A Guide to Personal and Financial Safety. Lower level, 68 High Street, Wodonga 3690, Available free, telephone (02) 6250 6711 Phone: (02) 602 471 46 or access on the internet at www.crimeprevention.gov.au Loddon Mallee Region: Tenancy Support & Consultancy Services – Loddon Mallee Ltd., Neighborhood Watch 108 Mollison Street, Bendigo 3350, Phone 54 444 364 See Confident Living for Senior Victorians Northern Region: Outreach Tenancy Services, 219 Napier Street, Fitzroy 3065, Confident Living Phone 9428 7800 for Senior Victorians Australian Vietnamese Women’s Welfare Association, 30-32 Lennox Street, North Crime Prevention Support Services Richmond 3121, Phone: 9428 9078 – Concourse Level, Victorian Police Centre, specialising in servicing the Vietnamese 637 Flinders Street, Melbourne 3005 community. Phone: 9247 5311; Fax: 9247 5313 Southern Region: Brotherhood of St Laurence, Email: [email protected] The Tom Houlihan Centre, 186 Foster Street, Website: www.police.vic.gov.au/nhw East Dandenong 3175, Phone: 9791 3839 Crime Prevention Support Services (CPSS) Western Region: Tenants Union of Victoria, coordinate Community Based Crime Prevention Ground Floor, 12 Holland Court, Flemington Programs throughout Victoria such as 3031, Phone: 9372 5644 Neighborhood Watch, Police Community Consultative Committees as well as supporting Statewide: Legal Support: Tenants Union of full time Police Crime Prevention Officers. Victoria, 55 Johnston Street, Fitzroy 3065, CPSS offers a wide range of crime prevention Phone 9416 2577 or Free call (public tenants materials including booklets, pamphlets and only) 1800 068 860 audio tapes. They also provide advice and Older Persons Support: Housing for the Aged information on personal and home safety and Action Group, 2nd Floor, Ross House, security. The Confident Living for Older 247 Flinders Lane, Melbourne 3000, Victorians booklet and tape is a source of Phone: 9654 7389 information regarding these issues and is available at no cost. Contact the above phone number or email for your local Neighborhood Watch, Police Community Consultation Committee or Crime Prevention Officer contact.

38 A Guide to Services for Senior Victorians 2002 SAFETY AND SECURITY

Emergency Call Systems Fire Fighting and Safety

Personal Alert Victoria Country Fire Authority Mt Eliza Personal Assistance Call Service 8 Lakeside Drive, Burwood East 3149 Phone: 9788 1300 Phone: 9262 8444; Fax: 9264 6200 Email: [email protected] Safety Link Personal Response Service Website: www.cfa.vic.gov.au/ Phone: 1800 813 617 The Personal Alert Victoria program allows Provide fire fighting and emergency response people to live independently in their own home covering all rural Victoria (except state forests with the ‘peace of mind’ of knowing that help is and national parks), provincial cities, towns, and available 24 hours a day, every day. The service the outer Melbourne regions such as Frankston allows people to obtain assistance simply by and Dandenong and key growth centres such as pressing the button on a lightweight pendant. Cranbourne, Melton and Werribee. Provides The service has three important components: information on fire safety, risks in the home and community; and smoke alarms. The pendant is normally worn around the neck or wrist. When pressed, the button on the pendant activates the receiver unit. Metropolitan Fire and Emergency Services Board The receiver unit receives the signal from the pendant and automatically dials the Community Education Department monitoring station. 619 Victoria Street, Abbotsford 3067 Phone: 9665 4464; Fax: 9420 3890 The monitoring station is a central facility Email: [email protected] where trained staff will respond to a call for Website: www.mfb.org/retired.htm assistance. The monitoring station operates 24 hours a day every day. The Metropolitan Fire Brigade sponsors The distance from the pendant to the receiver RETIRE ED; a program involving retired fire unit can be as far as 50 metres, allowing people officers delivering free lectures and seminars to move outside their house to their garden. on fire safety to senior citizens groups in the metropolitan area. The aim of the program is to The service is for frail older people, people raise people’s awareness of fire hazards and with a disability, and people who are isolated strategies to minimise the incidence and and vulnerable. impact of fire. Topics include installation and People who are ineligible for the Personal maintenance of smoke alarms, home fire escape Alert Victoria program could check the plans and general fire safety around the home. Yellow Pages under Alerting Systems &/or The Brigade also provides extensive information Services. Some Citizens Advice Bureaus, local and fire related topics of special interest to older councils and community health centres offer Victorians. To organise a RETIRE ED lecture, discounted alarms to those on pensions or contact the MFB’s Public Education Officer reduced incomes. on 9420 3908.

A Guide to Services for Senior Victorians 2002 39 SAFETY AND SECURITY Victims of Crime Elder Abuse Support Groups

See also: Consumer Advice Holocaust Survivor Program Jewish Community Services Domestic Violence PO Box 500, St Kilda 3052 and Incest Resource Centre Phone: 9525 4211; Fax: 9534 5322 292 Wellington Street, Collingwood 3066 Offers a professional and confidential service Phone: 9486 9666; Fax: 9486 9744 to Holocaust survivors and their families and Email: [email protected] carers, dealing with the complicated effects Website: www.vicnet.net.au/~dvirc/ of the trauma of the Holocaust. Community Provides written material on domestic Education Programs about the Holocaust violence and sexual assault, and information and working with survivors of the Holocaust are on referral services. also conducted.

Office of the Public Advocate Victim Advisory Unit Level 5, 436 Lonsdale Street, Melbourne 3000 Victoria Police Centre, Phone: 9603 9500 or 1800 136 829 Toll free; 637 Flinders Street, Melbourne 3005 Fax: 9603 9501 Phone: 9628 8381; Fax: 9628 8384 Advice, advocacy and information about Police-based service providing advice on guardianship, administration, financial and counselling services and financial entitlements, medical powers of attorney and enduring power assistance with crime-scene cleaning, and of attorney, and the work of the Guardianship advice about the criminal justice system. List of the Victorian Administrative Tribunal, in particular where a person with a disability Victims Referral and Assistance Service may be exploited, abused or neglected. PO Box 4349QQ, Melbourne 3001 Coordinates the Community Visitors Program, Phone: 9603 9797 Helpline or 1800 819 817 the Independent Third Person Program, Toll free or 9603 9700 Administration; and undertakes community education, Fax: 9603 9777 providing speakers and publications. Publish A help line with trained staff who can refer Take Control: Powers of Attorney: A Do-It- victims of crime to community organisations Yourself Kit. for help and provide counselling. Administers a Victims Support Network across the metropolitan area and rural Victoria.

40 A Guide to Services for Senior Victorians 2002 DISABILITY

services are also available to families, carers Aged Care and professionals. Assessment Disability Discrimination Law Advocacy Service Victoria has 18 Aged Care Assessment Services 1st Floor, 212 King Street, Melbourne 3000 (ACAS) across metropolitan and country areas. Phone: 9602 4877 or 9602 4135 TTY; They employ, or have access to, a range of Fax: 9602 4948 skills and professions such as geriatricians, Email: [email protected] psychogeriatricians, physicians, nurses, Website: www.infoxchange.net.au/ddlas social workers, occupational therapists and Free legal advice to people who wish to lodge physiotherapists. a complaint concerning the Disability Ask your nearest ACAS for a free copy of the Discrimination Act. dps Guide to Aged Care Facilities which lists residential facilities in Victoria by region and Disability Information Victoria outlines the services they offer. Phone: 1300 650 865 or 1300 650 871 TTY; For a list of Aged Care Assessment Services Fax: 9864 9210 see Appendix I. Website: www.disabilityinfo.org.au Assists people to navigate through the range of Disability available services. Independent Living Centre

See also Housing 705 Geelong Road, Brooklyn 3025 Phone: 9362 6111 or 1800 686 533 Free call; Fax: 9314 9825 A.Q.A Victoria Ltd Website: www.deis.vic.gov.au 440 Heidelberg Road, Fairfield 3078 Phone: 9489 0777; Fax: 9482 4371 Display of equipment, which enables people to live more independently. The Centre provides Assistance and support to enable people with advice on home modifications and a range of severe physical disabilities to attain maximum independence products. Collocated is the independence. Services offered are employment Equipment Library that provides short-term and training, peer support, information and hire of specialised equipment for people with attendant care. a disability.

ComTEC – Disability Communication Limbless Soldiers Association & Technology Solutions 91 Flinders Lane, Melbourne 3000 705 Geelong Road, Brooklyn 3025 Phone: 9650 9194 Phone: 9362 6111 or 1800 686 533 Free call; Fax: 9314 9825 Information, counselling, social activities and Website: www.yooralla.com.au welfare services. Provides advice, information, loans and training to people of all ages with a disability who have communication and technology needs. ComTEC

A Guide to Services for Senior Victorians 2002 41 DISABILITY

NICAN Inc. people with a hearing impairment. Can visit customers in metropolitan Melbourne, in their PO Box 407, Curtin, ACT 2605 own home. Phone: (02) 6285 3713 or 1800 806 769 Free call; Fax: (02) 6285 3714 Email: [email protected] Victorian Aids and Equipment Program Web: www.nican.com.au Phone: Disability Information Victoria Provides a free national information service on 1300 650 865 to find out your nearest recreation, tourism, sport and the arts to people issuing centre. with disabilities, their families, friends, carers, service providers and the community. Funded by the Commonwealth Government, the service maintains a database of organizations, activities and services for people with a disability. The Caring for Others database can be accessed via the internet, the telephone, fax or in person. Care Line Carers’ Victoria, 5th Floor, Program of Aids for Disabled People 130 Little Collins Street, Melbourne 3000 (PADP) Phone 1800 242 636 Free call See: Victorian Aids and Equipment Program Phone information, support and referral for carers, people with care needs, service Technical Aid to the Disabled, providers and the community. Victoria (TADVIC) C/- Royal Talbot Rehabilitation Centre, Carers' Victoria Yarra Boulevard, Kew 3101 5th Floor, 130 Little Collins Street, Phone: 9853 8655; Fax: 9853 8098 Melbourne 3000 Email: [email protected] Phone: 9650 9966 or 1800 242 636 Free call; Website: www.vicnet.net.au/~georged/tadvic.htm Fax: 9650 8066 Technical volunteers design and build or modify Works in active partnership with carers, people equipment to meet the specific needs of people with care/support needs, government and the with a disability when no commercial solution community to achieve quality of life for carers. exists. People pay only the cost of materials and travelling expenses. There are nine country branches. Commonwealth Carelink Centres Phone 1800 052 222 to be connected to your Telstra Aged and Disability Services nearest center. 607 St Kilda Road, Melbourne 3004 Providing information and guidance on services Phone: 9510 3799 or 1300 366 299 TTY; available in the community, including home Fax: 9525 2315 care, meals, respite care, home nursing, day Provides information and advice on Telstra’s care centers and continence assistance, as well subsidies for people with a disability and its as Aged Care Assessment Services whose range of special disability equipment, including assessment is required for access to a hands-free phones, large-print phones, louder Community Aged Care Package or entry into phones and phones with indicator lights for a nursing home or hostel.

42 A Guide to Services for Senior Victorians 2002 ETHNIC SERVICES

Victorian Carers' Resource Centre Victorian Carer 5th Floor, 130 Little Collins Street, Service Network Melbourne 3000 The Victorian Government, through its Victorian Phone: 9650 9966 or 1800 242 636 Free call; Strategy for Carers, and the Commonwealth Fax: 9650 8066 Government, through its National Respite for Operated by Carers' Victoria, the Centre Carers have jointly funded nine regional carer provides information, support and referral for support and respite coordination centres. To carers, people with care needs, service organise planned in-home, out-of-home, providers and the general community. The residential and flexible respite, as well as Care Line can be accessed through the free call emergency respite, phone free call number 1800 242 636. Interpreting assistance 1800 059 059 to be connected to your nearest is available. regional service. The free Carer Support Kit (in English and 10 community languages) can be ordered through the Care Line. Other services available through the Carer Resource Centre include a library, education and training programs and Ethnic Services community development workers.

Carer Support Groups Umbrella Groups These groups operate throughout Victoria to provide a place for carers to get together and Action on Disability Within share their experiences, needs and concerns. Ethnic Communities Groups include informal support, information 13 Munro Street, Coburg 3058 sharing, formal information/education, guest Phone: 9383 5566; Fax: 9383 5185 speakers and occasional social outings. Carers' Email: [email protected] Victoria (see over) has a starter kit for anyone Website: www.adec.org.au wanting to start their own group. Advocacy, information, education and Home To contact a Carer Support Group phone the and Community Care information for people Care Line on 1800 242 636 and you will be with a disability and/or their carers, from a referred to your nearest group. non-English speaking background.

Carer Allowance Ecumenical Migration Centre See Centrelink 97 Brunswick Street, Fitzroy 3065 Phone: 9416 0044; Fax: 9416 1827 Carer Payment Email: [email protected] See Centrelink Website: www.bsl.org.au Settlement support services to recently arrived and disadvantaged non-English speaking background communities. Provides information, community education and advocates on the needs of new emerging ethnic communities.

A Guide to Services for Senior Victorians 2002 43 ETHNIC SERVICES

Ethnic Communities Council of Victoria A telephone information service for people in Bendigo, the Latrobe Valley, Mildura and 150 Palmerston Street, Carlton 3053 Shepparton. Links callers to recorded Phone: 9349 4122; Fax: 9349 4967 information on local council services, housing, Email: [email protected] employment and health care. An umbrella body for ethnic organisations in Victoria, representing the needs of all ethnic Translating and Interpreter Service communities. Provides advocacy, lobbying, Commonwealth Department of Immigration support, information, referral and link-up and Multicultural Affairs, Level 24, 2 Lonsdale services, and produces a radio program, and an Street, Melbourne 3000 accompanying newsletter for older people from Phone: 131 450 Toll free for telephone culturally and linguistically diverse backgrounds. interpreters or 136 550 82 for on-site booking enquiries; Fax: 1300 654 151 for on-site Translation booking requests and Interpreting Services Email: [email protected] Website: [email protected] Central Health Interpreting Service Inc. Provide on-site interpreting, phone interpreting Unit 7, 288 Mt Alexander Road, and a translation service 24 hours a day, seven Ascot Vale 3032 days a week. Phone: 9370 1222; Bookings: 1300 655 150; Fax: 9375 4460 Website:www.chis.org.au/ Victorian Interpreting and Translation Service Provides health specialist interpreting and 1st Floor, 371 Spencer Street, Melbourne 3000 translation services in all languages, 24 hours a Phone (bookings): 9280 1955; Fax: 9280 1960 day, seven days a week on a state wide basis to Website: www.vits.com.au all health care agencies such as hospitals, Community Health Services and Aged Care Provide on-site interpreting, phone interpreting Facilities. Includes on-site interpreting, and a translation service in 102 languages. telephone interpreting and video conference All services are provided 24 hours a day, interpreting, and translations and Cross Cultural 7 days a week. Communication Awareness Workshops. Multicultural Community Language Link Organisations For information in Provide services such as information (including Arabic phone 1300 650 812 aged care), counselling, casework, referral, Croatian phone 1300 650 813 assistance with accessing government Dutch phone 1300 650 814 departments, referral to residential and respite care, social support groups and a volunteer Greek phone 1300 650 815 home visiting service, support and resources to Italian phone 1300 650 816 ethnic aged clubs. Contact the following centres Serbian phone 1300 650 817 for the address of an ethnic senior citizens club or an ethno-specific community organisation Turkish phone 1300 650 818 in your area. Vietnamese phone 1300 650 819 Centres are located at:

44 A Guide to Services for Senior Victorians 2002 ETHNIC SERVICES

Communities Council on Ethnic Issues Other offices: Eastern Region Inc. Spectrum Employment Services Whitehorse Community Resource Centre, Shop 111, Epping Plaza Shopping Centre, Level 3, Forest Hill Chase, 270 Canterbury Cnr High & Cooper Streets, Epping 3076 Road, Forest Hill 3131 Phone: 9401 6604; Fax: 9401 6677 Phone: 9877 6467; Fax: 9878 8982 Spectrum Employment Services 42 Separation Street, Northcote 3070 Ethnic Council of Shepparton Phone: 9489 1388; Fax: 9482 3690 and District Inc. 309 Maude Street, Shepparton 3630 Spectrum Employment Services Phone: 58 312 395; Fax: 58 313 764 953 Whitehorse Road, Box Hill 3128 Phone: 9899 5306; Fax: 9899 0692 Geelong Ethnic Communities Council and Settlement Services Geelong Migrant Resource Centre Plenty Valley Community Health Centre 153 Pakington Street, Geelong West 3218 Northern Hospital, 187 Cooper Street, Phone: 52 216 044; Fax: 52 232 848 Epping 3076 Phone: 9408 6333; Fax: 9408 9508 Gippsland Migrant Resource Centre Morwell Head Office North West Region Migrant 100-102 Buckley Street, Morwell 3840 Resource Centre Phone: 51 337 072; Fax: 51 341 031 27 Alfrieda Street, St Albans 3020 Other office: Phone: 9367 6044; Fax: 9367 4344 Sale c/- Central Gippsland Health Services Northern Mallee Migrant Cnr Cunningham & Palmeston Streets, Services Group Inc Sale 3850 Phone: 51 438 800; Fax: 51 438 890 255 Eleventh Street, Mildura 3500 Phone: 50 237 885 or 50 221 006; Fax: 50 212 450 Inner Western Region Migrant Resource Centre Footscray Head Office Northern Metropolitan Migrant 2nd Level, 289 Barkley Street, Footscray 3011 Resource Centre Phone: 9689 2888; Fax: 9687 9286 175 Glenroy Road, Glenroy 3046 Other office: Phone: 9306 5611; Fax: 9306 5644 Email: [email protected] Hoppers Crossing 80 Lonsdale Circuit, Hoppers Crossing 3029 Phone 9748 3066; Fax: 9748 3340 Northern Metropolitan Multicultural Seniors Clubs Network Inc. Migrant Resource Centre North East C/- Broadmeadows Community Resource Centre Preston Head Office 12 Freda Street, Broadmeadows 3047 251 High Street, Preston 3072 Phone/Fax: 9302 1555 Phone: 9484 7944; Fax: 9484 7942 Email: http://home.vicnet.net.au/~network/

A Guide to Services for Senior Victorians 2002 45 ETHNIC SERVICES

South Central Region Migrant Resource Centre Koori Services 24-28 Victoria Street, Windsor 3181 Aboriginal Advancement League Phone: 9510 5877; Fax: 9510 8971 2 Watt Street, Thornbury 3071 Phone: 9480 6377; Fax: 9416 9092 South Central Region Migrant Resource Centre, Oakleigh Branch Counselling, emergency assistance, Home and 17 Chester Street, Oakleigh 3166 Community Care (HACC), information and Phone: 9563 4130; Fax: 9563 4131 referral, funeral service for Aboriginal people.

South Eastern Region Migrant Aboriginal Community Elders Service Resource Centre 5 Parkview Avenue, Brunswick East 3057 Level 1, 314 Thomas Street, Dandenong 3175 Phone: 9383 4244; Fax: 9384 1532 Phone: 9706 8933; Fax: 9706 8830 Adult day care, 24-hour nursing and hostel care, an Elders Cultural Centre, medical clinic Southern Ethnic Advisory and podiatry. and Advocacy Council 17 Chester Street, Oakleigh 3166 Aboriginal Hostels Phone: 9563 4130; Fax: 9563 4131 26th Floor, 2 Lonsdale Street, Melbourne 3000 Phone: 9285 6777; Fax 9285 6767 Springvale Community Aid Hostel accommodation for Aboriginal people. and Advice Bureau 5 Osborne Avenue, Springvale 3171 Koori Health Unit Phone: 9546 5255; Fax: 9548 4821 5th Floor, 555 Collins Street, Melbourne 3000 Email: [email protected] Phone: 9616 7032; Fax: 9616 8899 Website: www.vicnet.net.au/~scaab/ Information and referral on Aboriginal health issues and services. Westgate Region Migrant Resource Centre Victorian Aboriginal Community Services 78-82 Second Avenue, North Altona 3022 Association Ltd (VACSAL) Phone: 9391 3355; Fax: 9399 1796 171 Smith Street, Fitzroy 3065 Phone: 9416 4266; Fax: 9416 4147 Provide assistance, information and Home and Community Care (HACC) services.

Victorian Aboriginal Health Service 186 Nicholson Street, Fitzroy 3065 Phone: 9419 3000; Fax: 9417 3897 Health clinic, Home and Community Care (HACC), Aged Care Packages, dental, audiology, immunisations, drug and alcohol, research and

46 A Guide to Services for Senior Victorians 2002 FEELING GOOD health promotion, well children’s checks, under Falls Prevention fives program, well women’s clinic and mental health programs for children and adults, social Aged Care Branch, Department of Human support, financial counseling, sexual health Services, 10th Floor, 555 Collins Street, education and prevention programs. Melbourne 3000, Phone: 9616 7391; Fax: 9616 8682 Email: [email protected] Victorian Aboriginal Legal Website: www.dhs.vic.gov.au/acmh/aged Service Cooperative 6 Alexandra Parade, Fitzroy 3065 Falls are a major cause of injury for older Phone: 9419 3888; Fax: 9419 6024 people, accounting for 56% of all hospital admissions for people who are 75 years and Legal advice, assistance and information on older. However, while falls can cause pain and criminal and civil matters; and family. suffering, they are preventable and the following organisations have falls prevention programs: Banyule City Council, Phone: 9457 9925; Fax: 9457 2499 Feeling Good Bendigo Community Health Services, Phone: 54 300 534; Fax: 54 300 544 Email: [email protected] For information about the availability of local services, contact the relevant state-wide Caulfield Community Health Centre, organisation/association or your local council, Phone: 95 236 666; Fax: 95 328 540 Citizens Advice Bureau, Community Health Email: [email protected] Centre or Migrant Resource Centre. Central Gippsland Health Service, Pamphlets on a range of health issues are Phone: 51 438 729; Fax: 51 496 889 available from the Department of Human Email: [email protected] Services Library and Information Service and City of Hume, the Seniors Centre. Both are located on the Phone: 9205 2514; Fax: 9309 5901 Ground Floor, 555 Collins Street, Melbourne. City of Moreland, Phone: 9240 2359; Fax: 9388 0816 What You Can Do: City of Maribyrnong, Phone: 9688 0148; Fax: 9688 0158 Breast Screening Email: [email protected]

Breast Screen City of Yarra, Phone: 9205 5555; Fax: 9205 5081 PO Box 542, Carlton South 3053 Email: [email protected] Phone: 132 050 for appointments; Fax: 9650 8499 Colac Community Health Centre, Website: www.breastscreen.org.au Phone: 52 300 168; Fax: 52 300 199 Email: [email protected] Provides free breast x-rays screening for the early detection of breast cancer. It is particularly Doutta Galla Community Health Service, aimed at women over 50 years of age. Available Phone: 9658 8587; Fax: 9650 1112 at 32 locations throughout Victoria. Email: [email protected]

A Guide to Services for Senior Victorians 2002 47 FEELING GOOD

Goulburn Valley Rural Health Team, Offers discounted hairdressing and all Phone: 58 316 192; Fax: 58 222 584 beauty aids. Email: [email protected] Inner East Community Health Service, Health Insurance Phone 9818 6703; Fax: 9818 6714 Email: [email protected] Commonwealth Department of Health and Ageing Lakes Entrance Community Health, GPO Box 9848, Canberra 2601 Phone: 51 558 300; Fax: 51 554 057 Phone: 1800 676 296 Free call Email: [email protected] Website: www.health.gov.au Maryborough District Health Service, Provides information on the Private Health Phone: 54 613 222; Fax: 54 614 828 Insurance including Lifetime Health Cover Email: [email protected] 30 per cent rebate. Peninsula Regional Falls Prevention Domiciliary Care, Influenza Immunisation Mt Eliza Aged Care Centre, Phone: 9788 1259; The Department of Human Services conducts a Fax: 9788 1212 Email: [email protected] yearly statewide campaign, with the support of Regional Information and Advisory Council, health-care agencies at the local level, to Shepparton, increase the awareness and need for influenza Phone: 58 221 944 or 1800 221 944 Free call; immunisation amongst high-risk groups. Fax: 58 311 610 This year the campaign will continue to target Email: [email protected] high-risk people for both the influenza and West Victoria Division pneumococcal vaccines. In particular, people of General Practitioners, aged 65 or older and kooris and Torres Strait Phone: 53 811 756; Fax: 53 810 313 Islanders aged 50 years or older will be targeted by providing both vaccines free. Foot Care For more information contact your local general practitioner, community health centre, pharmacy Australian Podiatry Association or the Department of Human Services Suite 26/456 St Kilda Road, Melbourne 3004 Immunisation Officer on 9637 4144. Phone: 9866 5906; Fax: 9866 2094 Podiatrists provide treatment for common and Nutrition and Diet complex foot problems. For a podiatrist in your area bound by the ethics and standards of the National Heart Foundation of Australia Association, please phone the Australian Victorian Division Podiatry Association (Vic.). You do not need 411 King Street, West Melbourne 3003 a referral. Phone: 9329 8511; Heartline: 1300 362 787; Fax: 9321 1574 Hairdressing and Grooming Website: www.heartfoundation.com.au The Heart Foundation provides comprehensive Victoria University of Technology information for the general public and health 225 King Street, Melbourne 3000 professionals on the prevention and treatment Phone: 9284 7834 of heart disease and stroke, including

48 A Guide to Services for Senior Victorians 2002 FEELING GOOD information on healthy eating, physical activity, Information and Support: being smokefree, blood pressure, blood cholesterol and heart surgery. The Foundation Abuse provides this through a series of publications See Consumer Advice and their national telephone information service, called Heartline. Heartline is staffed by trained Acquired Brain Injury professionals and is available for the cost of a local call from anywhere in Australia. Headway Victoria Level 2, 212 King Street, Melbourne 3000 Pap Tests Phone: 9642 2411 or 1800 817 964 Toll free; Fax: 9642 2522 Pap Tests Website: www.headwayvictoria.org.au www.papscreen.org Community based non-profit organisation working to improve services to people living A Pap test detects changes to the cells of the with Acquired Brain Injuries (ABI). It is cervix before they have a chance to develop into committed to promoting the rights of and cervical cancer. Women should have a Pap test opportunities for people living with ABI, their every two years until the age of 70 years. After families and carers. It provides information, menopause you still need to have a Pap test makes referrals, undertakes personal and every two years. To arrange a Pap test contact systemic advocacy, provides training, your medical center, community health center undertakes research and resources support or local hospital. groups. Produces the Changed Lives Kit, $25 For information on Pap tests or cervical cancer or free to people with ABI, their carers phone the Anti Cancer Council on 13 11 20. and families.

Pharmaceuticals Acquired Immune Deficiency See Centrelink Syndrome (AIDS) See also Communicable Diseases Self Help AIDSLINE Collective of Self Help Groups (COSHG) PO Box 96, Carlton South 3053 PO Box 251, Brunswick East 3057 Phone: 9347 6099 or 1800 133 392 Phone: 9349 2301 Wednesday 2.00-4.00pm Toll free or 1800 032 665 TTY Email: [email protected] Email: [email protected] Website: www.vicnet.net.au/~coshg Website: www.aidshep.org.au Information and referral about self-help groups Provides anonymous and confidential advice and assistance for people wanting to start their via the phone, on all sexual health matters own self-help group. Open Wednesdays 2-4 pm. including HIV/AIDS. An outreach education Publishes Directory of Self Help and Social service is also available to talk to community Action Groups which lists approximately 700 groups, workplaces etc. self-help groups, as well as social action groups, community centres and health centres throughout Victoria.

A Guide to Services for Senior Victorians 2002 49 FEELING GOOD

Victorian AIDS Council Gamblers Anonymous 6 Claremont Street, South Yarra 3141 PO Box 369, Richmond 3121 Phone: 9865 6700 or 1800 134 840 Toll free Phone: 9696 6108 Website: www.vicaids.asn.au Self-help groups meet in over 30 metropolitan Volunteers provide emotional and practical and country areas in Victoria. For information support for people with HIV and AIDS and their about your nearest group and/or literature families, partners and friends. Professionally phone 9696 6108. qualified counsellors provide counselling on individual and relationship issues, sexuality and Overeaters Anonymous identity, grief and bereavement and HIV/AIDS GPO Box 1102J, Melbourne 3001 related issues. Phone: 9521 3696 Website: www.overeatersanonymous.org Addictions A fellowship of individuals who, through Alcoholics Anonymous shared experience and mutual support are recovering from compulsive overeating, Central Office 407 Bridge Road, anorexia or bulimia. Richmond 3121 Phone: 9429 1833; Fax: 9428 9101 There are no weigh ins, dues or fees for membership. Provides information and support groups for people with alcoholic addiction. Allergies Australian Drug Foundation and Chemical Sensitivity 409 King Street, West Melbourne 3003 Allergy and Environmental Sensitivity Phone: 9278 8100 (main) or 131 570 (Druginfo) Support and Research Association Local call cost; Fax: 9328 3008 PO Box 298, Ringwood 3134 Website: www.adf.org.au Phone: 9888 1382 Offers information and education and works Website: www.vicnet.net.au/~aessra with local communities and organisations to Self help group for people with allergies and/or develop and provide practical solutions to sensitivities to foods, chemicals, moulds, dust address their specific alcohol or other drug mite or other substances. Information sheets, risks. Operates the community phone service, newsletter, phone network, library etc. Druginfo, which provides confidential information on the effects of various drugs, statistical data on use trends, information on the Alzheimer’s Disease social health issues associated with drug use, See Dementia practical assistance and referral.

G Line Phone: 1800 622 112 24-hour phone counselling or referral for people affected by problem gambling behaviour. Multilingual service available.

50 A Guide to Services for Senior Victorians 2002 FEELING GOOD

Arthritis, other Musculo- Bowel and Bladder Disorders Skeletal Conditions and Australian Crohn’s and Colitis Association Osteoporosis PO Box 201, Moorabbin 3138 Arthritis Foundation of Victoria Phone: 9726 9008; Fax: 9726 9914 Email: [email protected] 263-265 Kooyong Road, Elsternwick 3185 Website: www.acca.net.au Phone: 9530 0255 or 1800 011 041 Toll free; Fax: 9530 0228 A state wide organisation providing information, Email: [email protected] advice line, meetings with guest speakers, Internet: www.arthritisvic.org.au better health self management courses, research information, free insurance and Phone information service, library and resource superannuation service and newsletters. center, advocacy, self help/support groups Membership is available. (113 throughout Victoria), self management courses for people with arthritis, osteoporosis Colostomy Association of Victoria Inc. and other chronic conditions, warm water Suite 221, 2nd Floor, 98 Elizabeth Street, exercise, active chair based exercise and tai chi Melbourne 3000 classes and Phonelink service for isolated Phone: 9650 1666 (open Monday-Thursday persons with arthritis. 9.00am–2.00pm); Fax: 9650 4123 Artificial Limbs Provides stoma appliances free of cost to colostomates and others who have a stoma. Amputee clinics in public hospital rehabilitation Also provides a stomal therapy service run by centres can organise rehabilitation and artificial an experienced nurse who can be contacted limb services. Limb services include the Tuesday and Thursday 9.30am to 2pm. manufacture of the first and replacement limbs, and adjustment, modification and repair of Victorian Continence Resource Centre existing limbs. C/- St Georges Health Service, Amputee clinics are located at Ballarat 283 Cotham Road, Kew 3101 (Queen Elizabeth Centre); Bendigo (Anne Caudle Phone: 9816 8266; Fax: 9816 8366 Centre); Caulfield (Alfred Group of Hospitals, Email: [email protected] Caulfield Campus); Fitzroy (St Vincent’s Website: www.continencevictoria.org Hospital); Geelong (Grace McKellar Centre); A clinical nurse consultant offers advice, Kew (Austin Hospital, Royal Talbot Campus); counselling, information, carer support, Mount Eliza (The Mount Eliza Centre); Parkville educational talks and a display of continence (Melbourne Extended Care and Rehabilitation products and advice on choice of products Centre and the Royal Children’s Hospital), to improve or manage bladder and bowel Traralgon (La Trobe Regional Hospital); problems. Also provide referral information and Warrnambool (Warrnambool and about continence services and clinics District Hospital). throughout Victoria.

Asthma Cancer See Respiratory Disease See also Breast Screening See also Pap Tests

A Guide to Services for Senior Victorians 2002 51 FEELING GOOD

Anti-Cancer Council of Victoria Advice, counselling, education, information, library services and support groups for people 1 Rathdowne Street, Carlton 3053 with dementia, their carers and interested Phone: 9635 5000; Fax: 9635 5270 people. Website: www.accv.org.au A nurse counsellor can provide information Cognitive Dementia and Memory Services about cancer; phone counselling; and practical (CDAMS) help to link people with health, welfare and For a list of clinics see Appendix III support services in their area, including Living With Cancer Education Groups and special peer Provision of diagnosis, advice, support and support services. referral for people with cognitive difficulties and memory loss. Coeliac National Dementia Behaviour Coeliac Society of Victoria Inc. Advisory Service 11 Barlyn Road, Mt Waverley 3149 27 Conyngham Street, Glenside, SA 5065 Phone: 9808 5566; Fax: 9808 9922 Phone: 1300 366 448; Fax: (08) 8338 3390 Email: [email protected] Email: [email protected] Website: www.coeliac.org.au A free, confidential national telephone advisory The Society provides information and support service operating 24 hours a day 7 days a week, on all aspects of Coeliac Disease. for carers and respite care staff who are concerned about the behaviour of a person with Communicable Diseases dementia when using community respite services provided in the home, at a day center See also Acquired Immune Deficiency or activities group. Also provides information Syndrome (AIDS) about dementia and contact to appropriate local services. Hepatitis C Helpline

PO Box 96, Carlton South 3053 Psychogeriatric Assessment Phone: 9349 1111 or 1800 800 241 Toll free and Treatment Services or 1800 032 665 TTY Contact your local Department of Human Provides confidential information, support and Services Regional Office. See Appendix 11. referral to anyone whose life may be affected by Assesses senior Victorians who may need Hepatitis C. Also provides an outreach service psychiatric services, including services for the to groups in the community. management of dementia. Dementia Alzheimer’s Association Victoria 98 Riversdale Road, Hawthorn 3122 Phone: 9818 3022 or 1800 639 331 Free call; Fax: 9818 3940 Email: [email protected] Website: www.alzvic.asn.au

52 A Guide to Services for Senior Victorians 2002 FEELING GOOD

Dental Health Epilepsy See Concessions Epilepsy Foundation of Victoria Inc 818 Burke Road, Camberwell 3124 Diabetes Phone 9805 9111 or 1800 134 087 Toll free; Fax: 9882 7159 Email: [email protected] Diabetes Australia Victoria Website: http://www.epinet.org.au 7th Floor, 100 Collins Street, Melbourne 3000 Offices also in Ballarat (Phone 53 381 277), Phone: 9654 8777 or 1800 640 862 Toll free; Bendigo (Phone 54 344 300), Geelong Fax: 9650 1917 (Phone 52 231 645), Moe (Phone 51 275 555) Email: [email protected] Website: www.dav.org.au Support and counselling for people affected by epilepsy. Conducts programs, workshops and Advice, counselling, education, information and seminars throughout Victoria on epilepsy and support to people with diabetes, their families its management; library; and an extended hours and carers. Subsidised products for diabetes phone counseling service. management are available to people registered with the association. Branches operate throughout Victoria. Gambling See Addictions

International Diabetes Institute Haemophilia 260 Kooyong Road, Caulfield South 3162 Phone: 9258 5050; Fax: 9258 5090 Haemophilia Foundation of Victoria Website: www.diabetes.com.au Suite 5, Ground Floor, 860 Nepean Highway, Provides advice, counselling, education, medical Moorabbin 3189 care, information and support groups for people Phone: 9555 7595; Fax: 9555 7375 with diabetes, their families and carers. Email: [email protected] Website: www.vicnet.net.au/~haemvic/ Down Syndrome Self-help group; advice, information and support for people with bleeding disorders, their Down Syndrome Association families and carers, including those affected by of Victoria Inc blood borne viruses. Community education. 495 High Street, Northcote 3070 Phone: 9486 2377; Fax: 9486 2435 Hearing Loss Email: [email protected] See also Concessions Website: www.dsav.asn.au

Offers a phone and personal support service, Acoustic Neuroma Association regional contact groups, information, of Australasia newsletters and journals and speakers 5 High Street, Prahran 3181 to groups. Phone: 9510 1577; Fax: 9510 6076 Counselling, education, information, support, Drugs and Alcohol recreational and social activities for people with See Addictions Acoustic Neuroma and their family and friends.

A Guide to Services for Senior Victorians 2002 53 FEELING GOOD

Australian Hearing Meniere’s Support Group of Victoria Inc 1st Floor, 38 Margaret Street, 7 St Kilda Street, Mt Eliza 3930 Moonee Ponds 3039 Phone/TTY: 9775 2972; Fax: 9775 2972 Phone: 9370 1522 or 9370 9432 TTY; Email: [email protected] Fax: 9375 4620 Website: www.menieres.org.au Website: www.hearing.com.au Provides support to people with Menieres Provides hearing assessment and choice of disease (Vertigo, Tinnnitus & Hearing Loss). hearing aids to eligible clients on a pension. Also provides information and advice on hearing Telstra Disability Equipment Program loss and tactics for communication. Telstra’s Disability Enquiry Hotline: 1800 068 424 voice (free call from a fixed phone) or Better Hearing Australia 1800 808 981 TTY (free call from a fixed phone) 5 High Street, Prahran 3181 Website: www.telstra.com Phone: 9510 1577 or 9510 3499 TTY; People who have a disability that means they Fax: 9510 6076 are unable to use a standard telephone handset, Website: www.betterhearing.org.au may find a solution through Telstra’s Disability Advice, information and assistance with hearing Equipment Program. The Program offers many aids and equipment. Provides Hearing Help ways to provide basic telephone access and Card so people with a hearing impairment can make using the telephone easier. quickly and discretely identify themselves to Products available through the Program are service providers. Conducts hearing loss available to Telstra customers at the same rental management classes throughout Melbourne and as for the standard telephone handset. To apply in country areas. for equipment through the program, call Telstra’s Disability Enquiry Hotline. Customers Cinemedia who wish to discuss their requirements in 222 Park Street, South Melbourne 3205 person or see a demonstration of the Phone: 9929 7040 or 1800 803 758 Free call equipment, can visit one of six Telstra Aged and or 9929 7045 TTY; Fax: 9929 7027 Disability Centres in Melbourne. Captioned videos available for loan to people with a hearing impairment. Victorian Deaf Society (Vicdeaf) 101 Wellington Parade South, Commonwealth Department East Melbourne 3002 of Health and Ageing Phone: 9657 8111 or 9657 8130 TTY; GPO Box 9848, Canberra 2601 Fax: 9650 6843 Website: www.health.gov.au/hear Website: www.vicdeaf.com.au Hearing Services Eligibility Information Line: Services include counselling, advocacy, 1800 686 126 after-hours emergency support, interpreting and note taking service, community information Hearing Services Client Service Line: service, Lake Park hostel and nursing home 1800 500 726 (phone 9875 1577 voice or 9875 1525 TTY; Provides information on access to Fax 9877 2488) and youth work. hearing services. Includes the HEAR Service,

54 A Guide to Services for Senior Victorians 2002 FEELING GOOD

Phone: 9657 8199 or 9657 8152 TTY; Incontinence Fax: 9657 8151 See Bowel and Bladder Disorders The service provides hearing education and aural rehabilitation, hearing assessment, hearing aid fittings, communication training, tinnitus Intellectual Disability management, phone inquiry service, assistive Client Services Teams in Department of Human devices display, group courses, community Services Regional Offices help eligible people information and is an accredited Workcover and their families to access disability services provider. Auslan courses available. and provide information on the range of services available in the community. These Heart Disease services help people to take part in activities and experiences that improve their quality of National Heart Foundation of Australia life; develop practical skills and obtain basic Victorian Division supports so that they can live as independently 411 King Street, West Melbourne 3003 as possible; develop the interpersonal skills Phone: 9329 8511; Heartline: 1300 362 787; necessary to form relationships; and make Fax: 9321 1574 choices and decisions about their own lives. Website: www.heartfoundation.com.au See Appendix II for a list of Regional Offices. The Heart Foundation provides comprehensive information for the general public and health Kidney Disorders professionals on the prevention and treatment Australian Kidney Foundation of heart disease and stroke, including 6th Floor, 11 Queens Road, Melbourne 3004 information on healthy eating, physical activity, being smokefree, blood pressure, blood Phone: 9866 3300 or 1800 352 550 cholesterol and heart surgery. The Foundation Toll free; Fax: 9866 6344 provides this through a series of publications Email: [email protected] and their national telephone information service, Website: www.kidney.org.au called Heartline. Heartline is staffed by trained Through Kidney Care, provide a peer professionals and is available for the cost of a support network for kidney patients, so that local call from anywhere in Australia. they can share experiences with other people who have kidney disease, including those who Huntington’s Disease have had a kidney transplant. Provide telephone information to kidney disease sufferers and Australian Huntington’s Disease their families. Association (Victoria) Inc 607 Warrigal Road, Ashwood 3147 Phone: 9563 3922 or 1800 063 501 Toll free; Fax: 9563 3489 Website: www.vicnet.net.au/~ahda Provides information and a range of services to people who are in any way affected by Huntington’s Disease.

A Guide to Services for Senior Victorians 2002 55 FEELING GOOD

Lupus Mental Health

Victorian Lupus Association Inc Association of Relatives and Friends 2nd Floor, Ross House, 247 Flinders Lane, of the Emotionally and Mentally Ill Melbourne 3000 (ARAFEMI) Phone: 9650 5348; Fax: 9663 4210 Suite 1, 1091 Toorak Road, Camberwell 3124 Website: www.lupusvic.org.au Phone: 9889 3733; Fax: 9889 2878 Email: [email protected] Information and support for those affected by Website: www.vicnet.net.au/~arafemi Systemic Lupus Erythematosus (SLE) and associated conditions. Information services, mutual support and self-help groups, supported accommodation for Memory Loss people with a mental illness and their families. See Dementia Psychogeriatric Assessment and Treatment Services Men’s Health Contact your local Department of Human Also contact your local Community Health Services Regional Office. See Appendix II. Centre/Service Assesses senior Victorians who may need psychiatric services, including services for the Men’s Line Australia management of dementia. PO Box 33, North Melbourne 3051 Phone: 9326 8522; Fax: 9329 8826 SANE Australia Email: [email protected] PO Box 226, South Melbourne 3205 Website: www.menslineaus.org.au Phone: 9682 5933; Fax: 9682 5944 Available 24 hours a day. Email: [email protected] National telephone counselling line for men Website: www.sane.org who want to talk about their family and Information about mental illness, its effects relationship concerns. Provides information, and treatment, publications and referral for support and referral. those affected, family, other carers and the community. Us Too/Prostate Assist C/- Continence Foundation of Australia, Schizophrenia Fellowship of Victoria Ltd AMA House, 293 Royal Parade, Parkville 3052 223 McKean Street, Fitzroy North 3068 Phone: 9347 2522; Fax: 9347 2533 Phone: 9482 4199; Fax: 9482 4871 Email: [email protected] Website: www.ssv.org.au Website: www.contfound.org.au Works with people with a serious mental illness Self-help groups which support those suffering and their families to improve their well-being. from prostate cancer (and other prostate Based on the principles of self-help and mutual diseases) and their families. support, SFV provides education, training and support, day programs, respite care options, home-based outreach support, and residential rehabilitation.

56 A Guide to Services for Senior Victorians 2002 FEELING GOOD

Victorian Mental Illness Multiple Sclerosis Awareness Council 23 Weston Street, Brunswick 3056 Multiple Sclerosis Society of Victoria Phone: 9387 8317; Fax: 9388 1445 34 Jackson Street, Toorak 3142 Email: [email protected] Phone: 9828 7222 or 1800 287 367 Toll free; Fax: 9826 9054 Advocacy and referral service provides advice, Website: www.msaustralia.org.au support and training to consumer/survivor groups, people who want to start such Provides information and organises self-help groups and people wanting to be involved in groups throughout Victoria. self advocacy. A volunteer program linking nursing home residents with local communities (contact Clare: Motor Neurone Disease 9828 7108); and providing attendant carers.

Motor Neurone Disease Association of Victoria Inc Muscular Dystrophy 265 Canterbury Road, Canterbury 3126 Phone: 9830 2122 or 1800 806 632 Toll free; Muscular Dystrophy Association Inc Fax: 9830 2228 Level 5, 641 Mt. Alexander Road, Email: [email protected] Moonee Ponds 3039 Website: www.mnd.asn.au Phone: 9370 0477 or 1800 656 632 Toll free; Provides personal and phone support, Fax: 9370 0393 information, advice, referral, case management, Email: [email protected] in-home assessment, loan of disability aids Website: www.mda.org.au and equipment, newsletter and support groups Provides counselling, case management, throughout Victoria for people with motor information, library, referral and recreation neurone disease, their carers, families and groups for members and education programs. service providers.

Movement Disorders Pain Management

Movement Disorders Program National Ageing Research Institute / North West Hospital Pain Management Centre Peter James Centre, Cnr Burwood Highway for Older People & Mahoneys Road, Burwood East 3131 Phone: 9881 1843; Fax: 9881 2439 Melbourne Extended Care and Rehabilitation Service, Poplar Road, Parkville 3052 An outpatients program which offers an Phone: 8387 2148; Fax: 9389 7298 interdisciplinary approach for patients and carers from a neurologist, nurse, therapist and Provides a comprehensive multi-disciplinary social worker in the management of movement pain assessment and management service to disorders and particularly Parkinson’s Disease. people over 55 years of age, referred by a A medical referral is required. medical practitioner.

A Guide to Services for Senior Victorians 2002 57 FEELING GOOD

Parkinson’s Disease Prostate Disease See Men’s Health Movement Disorders Clinic Kingston Centre, Warrigal Road, Cheltenham 3192 Rehabilitation Services Phone: 9265 1411; Fax: 9265 1576 Community Rehabilitation Centres Outpatients clinic that specialises in the multi-disciplinary assessment and management Provide multi-disciplinary rehabilitation services of people with movement disorders, particularly to help those with a disability, or who are frail, Parkinson’s disease. People must be referred by chronically ill or recovering from traumatic a medical practitioner. injury to achieve or retain optimal functional independence. Services include nursing, physiotherapy, occupational therapy, social Movement Disorders Program work, speech pathology, podiatry and dietetics. Peter James Centre, Cnr Burwood Highway & For further information contact President, Mahoneys Road, Burwood East 3131 Victorian Community Rehabilitation Centres Phone: 9881 1843; Fax: 9881 2439 Coordinators Group, Phone 9554 8270. An outpatients program which offers an For a list of centres see Appendix V. interdisciplinary approach for patients and carers from a neurologist, nurse, therapist and social worker in the management of movement Respiratory Disease disorders and particularly Parkinson’s Disease. Australian Lung Foundation A medical referral is required. 454 Upper Edward Street, Spring Hill, Queensland 4000 Parkinson’s Victoria Inc Phone: 1800 654 301 20 Kingston Road, Cheltenham 3192 Email: [email protected] Phone: 9551 1122 or 1800 644 189 Toll free, Website: www.lungnet.org.au Fax: 9551 1310 Email: [email protected] Coordinates LungNet which is a national Website: www.parkinsons-vic.org.au referral and information service for lung support groups for people with all forms of respiratory Information, support, health education and disease, particularly chronic bronchitis and self-help groups for people with Parkinson’s emphysema, bronchiectasis, asbestos related disease and their families. diseases and asthma.

Poisons Smoking Poisons Information Centre Quit Campaign C/- Royal Children’s Hospital, Flemington Road, Parkville 3052 PO Box 888, Carlton South 3053 Phone: 131 126; Fax: 9349 1261 Phone: Quitline 131 848 Toll free or 9663 7777; Email: [email protected] Fax: 9635 5520 Website: www.rch.unimelb.edu.au/poisons/ Website: www.quit.org.au Emergency advice and information in the case Phone information and support for people of poisoning or drug overdose. wishing to give up smoking.

58 A Guide to Services for Senior Victorians 2002 FEELING GOOD

Special Needs Groups disabilities, and those who have difficulty swallowing. Also provide assistance with use of Royal District Nursing Service, a communication board, use of an electronic Homeless Persons Program communication device, learning sign language and caring for a hearing aid. 211 Victoria Parade, Collingwood 3066 Phone: 9416 2509; Fax: 9416 2610 Stroke A team of specialist community nurses provides health care, advocacy, education and referral to Brain Foundation Victoria Ltd people experiencing homelessness. Services are 746 Burke Road, Camberwell 3124 provided at agencies frequented by homeless Phone: 9882 2203 or 1800 677 579 Free call; people or via outreach to people in parks, Fax: 9882 2208 rooming houses, shelters and hotels. Limited to Website: www.brainfoundation.org.au/ areas where nurses are based – within inner urban Melbourne. Information, referral, counselling and support to access services for people who have had a stroke and other acquired brain injury (ABI). Speech Disorders Provides literature on stroke and stroke prevention in 10 community languages. Communication Aid Users Society Inc. Also conducts carer education programs, other (CAUS) service provider training and workplace stroke 36a Wilson Street, Brighton 3186 prevention training. Coordinates Stroke Support Phone: 9553 8390; Fax: 9553 8391 Groups, ABI Support Groups and a Young Email: [email protected] Adults (ABI) Support Group. Website: www.users.bigpond.com/causinc A non-profit, state wide specialist disability National Stroke Foundation organisation funded by Disability Services to Level 11, 167 Queen Street, Melbourne 3000 provide advocacy and information for people Phone: 9670 1000 Fax: 9670 9300 with communication or speech impairment, Email: [email protected] their carers, families, professionals and other Website: www.strokefoundation.com.au key groups. CAUS also undertakes research and Aims to provide a leading role in community education. Services are designed to coordinating effort to guide government, health support and enhance the lives of people with professionals, patients, carers and members of speech and communication impairment and the public on how to minimize the impact of address the barriers which prevent people stroke (or Brain attack) on the community. accessing their rights. Works with stroke support groups through the Stroke Care Australia Program. Speech Pathology Australia 2nd Floor, 11-19 Bank Place, Melbourne 3000 Phone: 9642 4899; Fax: 9642 4922 Email: [email protected] Website: www.speechpathologyaustralia.org.au Advises on where to contact a speech pathologist. Speech pathologists assess and treat people who have communication

A Guide to Services for Senior Victorians 2002 59 FEELING GOOD

Vision Loss Provides information and guidance to people experiencing severe sight loss and their See also Concessions families. Services include: Clinics where specialist staff assess and Glaucoma Australia Inc advise on optical equipment and how best to PO Box 420, Crows Nest 1585 make use of a person’s remaining sight. Phone: (02) 9906 6640; Fax: (02) 9439 8736 Counselling and daily skills training – Email: [email protected] helping people overcome fear and live Website: www.glaucoma.org.au independently by learning new skills and Works to minimize visual disability from techniques to assist with navigating around, glaucoma by increasing community awareness cooking and using the telephone and all and understanding of glaucoma and the need everyday activities. for regular checks; supporting glaucoma Day centers and other services that put patients and their families, especially through people in touch with other people phone counselling, support meetings and experiencing sight loss. literature (some in community languages) and funding glaucoma research. A wide range of practical equipment including writing aids, large print phones and watches and advice to suit each client’s Guide Dog Association of Victoria needs. Consultants can also recommend a Chandler Highway, Kew 3101 range of specialised software, training Phone: 9854 4444; Fax: 9854 4500 and information about adaptive Email: [email protected] technology including specially designed Breeds and trains Guide Dogs which are computer software. provided free of charge to vision impaired Nursing homes that are dedicated to caring Victorians; maintains free specialist mobility for people with vision and hearing loss. services for vision impaired people including A Braille and talking book library service those with vision impairments resulting from and 3RPH radio station in Melbourne, an acquired brain injury such as stroke; Pets as Mildura, Albury and Shepparton that read Therapy; support and assistance for vision the daily, local and specialised newspapers impaired people and their families. and magazines. Vision Australia Foundation centers are Seeing Eye Dogs Australia located at: 16 Thanet Street, Malvern 3144 Phone: 9509 5499; Fax: 9500 9030 Albury: 566 Olive Street, Albury 2640 Website: www.seda.com.au Ballarat: 1300 Howitt Street, Day activity centre, mobility aids, rehabilitation, Wendouree 3355 residential and home-based living skills, training Bendigo: 92-100 McIvor Road, in handling a seeing eye dog, as well as all other Bendigo 3352 forms of mobility aids. Essendon: Cnr Albion & Lawrence Vision Australia Foundation Streets, Essendon 3040 Centres located across Victoria Geelong: 265 Pakington Street, For nearest center phone: 1300 365 560 Geelong 3220

60 A Guide to Services for Senior Victorians 2002 FEELING GOOD

Malvern: 454 Glenferrie Road, Jean Hailes Centre for Women Malvern 3141 173 Carnish Road, Clayton 3168 Mt Eliza: Cobb Road, Mt Eliza 3500 Phone: 9562 7555; Fax: 9562 7477 Email: [email protected] Shepparton: Cnr Archer Street & Channel Website: www.jeanhailes.org.au Road, Shepparton 3630 Provides specialist information, advice and Warracknabeal: Warracknabeal & District treatment for women of all ages. Hospital, Dimboola Road, Warracknabeal 3993 Well Women’s Clinic Warragul: 2A Mouritz Street, Royal Women’s Hospital Warragul 3820 123 Grattan Street, Carlton 3053 Warrnambool: 229 Moore Street, Phone: 9344 2183; Fax: 9348 2134 Warrnambool 3280 Email: [email protected] Services are also provided in Avoca, Bairnsdale, Website: www.wellwomen.rwh.org.au/ Chelsea, Colac, Cranbourne, Drysdale, Echuca, Offers Pap testing, breast examination, testing Lara, Macleod, Maryborough, Mordialloc, for sexually transmitted infections, urinary Murchison, Numurkah, Rosebud and continence assessments, health information and Rushworth. specialist referral. Appointments are free and are provided by female Nurse Practitioners. Vision Australia Library Interpreters and childcare are available. A free, confidential Statewide telephone information PO Box 295, Malvern 3144 services for all women. Reverse charges Phone: 9864 9633; Fax: 9864 9634 accepted for country callers. Talking books and magazines in English and other languages, as well as Braille books and Women’s Health Information Centre magazines available to all people who cannot Royal Women’s Hospital, 132 Grattan Street, read standard print with ease. (Post Free). Carlton 3053 (Breast Screen entrance) Phone: 9344 2007 or 9344 2849 TTY; Vision Information Line Fax: 9348 2134 454 Glenferrie Road, Kooyong 3144 Email: [email protected] Phone: 9864 9550 (Melbourne callers) or Website: www.wellwomen.rwh.org.au 1800 331 000 (Australia wide); Fax: 9864 9210 Provides information on women’s health, Email: [email protected] referral, breast screening, Pap smear and Website: www.visionaustralia.org.au/visioninfo specialised testing, and seminars on Phone information and referral on all matters menopause. Drop-in pregnancy testing, relating to vision impairment, including general interpreter service and multi-lingual library welfare, pensions, recreation services, catalogue. Resource library – books, videos, rehabilitation, technology, aids and equipment. cassettes. Free Internet access. Monthly art exhibition. Women's Health See also Breast Screening See also Pap Tests

A Guide to Services for Senior Victorians 2002 61 FEELING GOOD Women’s Health Victoria Gay and 2nd Floor, Queen Victoria Women’s Centre, 210 Lonsdale Street, Melbourne 3000 Lesbian Services Phone: 9662 3755; Health Information Line 9662 3742 or 1800 133 321 Free call (operates ALSO Foundation 9am to 1pm Monday to Friday); Fax: 9663 7955 1st Floor, 35 Cato Street, Prahran 3181 Email: [email protected] Phone: 9510 5569; Fax: 9510 5699 Website: www.whv.org.au Email: [email protected] Provides health information for women and Website: www.also.org.au the health sector. Operates a women’s health clearing house accessible electronically, through A coordinating body for gay male, lesbian, a telephone information line and library (9am to bisexual and transgender communities 1pm Monday to Friday and other times by prior providing social support and fund raising arrangement) and enables the production of activities. Financial grants for community health information through a range of media groups may be available. The website includes including a quarterly newsletter which a comprehensive community directory. addresses current women’s health issues. Annual membership $30, $25 concession and The clearing house also informs the organisa- further concessions for volunteers. tion’s direction in relation to advocacy on women’s health issues and policy. Gay and Lesbian Switchboard Phone: 9510 5488 or 1800 631 493 Toll free; Fax: 9510 5699 Email: [email protected] Women’s Information and Referral Website: www.vicnet.net.au/~glswitch Exchange (WIRE) 6.00pm-10pm daily & 2.00pm-10pm 1st Floor, Ross House, 247 Flinders Lane, Wednesdays Melbourne 3000 Phone: 1300 134 130 or 9654 5124 TTY; Provides a confidential peer-based counselling Fax: 9654 6831 service on work and relationships for people Email: [email protected] who are gay or lesbian and their family and Website: www.wire.org.au friends, as well as a referral service to gay, lesbian, bisexual and transgender social, Phone information, support and referral service support and political groups. Also provides for women Monday to Friday 9.30am-5.30pm counselling for people who are coming out or visit the Information Centre Monday to Friday as lesbian, gay, bisexual or transgenders. 10am-2pm. Covers all issues of interest and concern to women including family life and Matrix Guild Victoria Inc. relationships, health and wellbeing, sexuality, financial security and independence, education, PO Box 99, Fairfield 3078 training and career paths; domestic violence, Phone: 9489 9669 sexual assault and safety; women professionals Committed to the establishment of appropriate and tradeswomen; legal issues and women’s care and accommodation and the support of groups and events. alternative lifestyle options for lesbians over 40.

62 A Guide to Services for Senior Victorians 2002 PFLAG (Parents and Friends of Lesbians and Gays) Grief and Loss PO Box 741, Glen Waverley 3150 Phone: 9511 4083 Helpline; Fax: 9752 2081 Hospice and Palliative Care Email: [email protected] Hospice and palliative care provides coordinated An informal support group for parents and medical, nursing and allied health services families of someone who is lesbian, gay or for people who are terminally ill and provides bisexual. Meets 4th Tuesday each month at physical, psychological, emotional and spiritual the Toorak Bowls Club, 9 Mandeville support for patients, families and friends. Crescent, Toorak. Services include:

Victorian Gay & Lesbian Rights Lobby Inc. Care and support in a person’s home, including 24-hour access to palliative care PO Box 2156, Fitzroy 3065 nursing, care from medical practitioners and Phone 0417 484 438 or 0417 484 427 access to specialist palliative care physicians Email: [email protected] for advice and support; A lobby group that aims to achieve equality Local specialist inpatient services in a and social justice for gay and lesbian people. hospital, hospice or other facility for Areas of work include research and education symptom control, respite, ongoing inpatient monitoring, responding to media, working with care and/or terminal care; government and policy makers and working with other community organisations. Effective palliative care, including clinical, social and pastoral care, in hospitals, Vintage Men nursing homes, hostels and community health services; PO Box 6769, 600 St Kilda Road, St Kilda Road Central 3004 Allied health services and therapies; and Phone: 9773 2570 (Bruce) or Professional, grief and bereavement mobile 0419 341 547 (Paul) counselling. Email: [email protected] Website: www.corplink.com.au/~vintage See Appendix IV for a list of facilities offering hospice and palliative care. Provides support and social activities for mature gay and bisexual men and their friends. The group meets Tuesdays from 7.30pm at the Betty Day Centre, Argyle Street, St Kilda. Annual membership $28 or $23 concession.

A Guide to Services for Senior Victorians 2002 63 GRIEF AND LOSS

Support Services Funerals

Bereavement Counselling Services Australian Funeral Directors Association La Verna, 39 Sackville Street, Kew 3101 700 High Street, Kew East 3102 Phone: 9817 7266 or 1800 642 066 Toll free; Phone: 9859 9571; Fax: 9819 7390 Fax: 9817 7277 Email: [email protected] Website: www.grief.org.au Website: www.afda.org.au Offers up to eight sessions to those who have Advice to individuals and community groups been bereaved or expect to be bereaved through regarding funeral directing matters. Assistance any cause. Counselling sessions are free. The with resolution of disputes. Offer presentations service operates Tuesday to Thursday from to community groups. 9.30am to 4.30pm. The Association and its members can also provide brochures which may help those who Griefline are grieving or require assistance in funeral C/- Bethlehem Hospital Inc 476 Kooyong Road, arrangements. Titles are: What Do I Do When Caulfield South 3162 Someone Dies? We Need to Say Goodbye, Phone: 9596 7799 It’ s Alright to Cry, What Do We Tell the Children?, Creating Memories - When a Baby Offers services noon to midnight, seven days Has Died, The Universal Experience and a week and offers support to all those who Personal Profile Record, Australian Funeral have experienced loss such as death, Directors Association -Information You Need. relationships, violence, depression and ageing, health concerns, unemployment and family and community issues.

National Association for Loss and Grief PO Box 214, Essendon 3040 Additional Sources Phone: 9351 0358 or 1800 100 023 Toll free; Fax: 9351 0802 of Information Website: www.nalagvic.org.au Referral for public to loss and grief counselling, This guide does not claim to provide the support and self-help groups. Accredited loss definitive answers to all questions facing older and grief counsellors, supervisors, educators, Victorians. Rather it is a window on the world care and support workers, group facilitators of services and information available through and services. formal and informal sources.

The Compassionate Friends Victoria Inc Sometimes, information can come through unexpected sources, such as a chat with a 267 Canterbury Road, Canterbury 3126 neighbor, through a local retailer, through Phone: 9888 4944 or 1800 641 091 Toll free; surfing the Net or looking up the phone book. Fax: 9888 4900 Email: [email protected] Here are some further sources. You may also like to add your own for personal reference. Self-help group offering support to families following the death of a son or daughter, Age Page in the front of the White Pages of brother or sister of any age and from any cause. the Melbourne Phone Directory

64 A Guide to Services for Senior Victorians 2002 ADDITIONAL SOURCES OF INFORMATION

Community notice boards Typical enquiries include: housing options and choices (from independent to residential care), and television home care and home maintenance, Daily and local newspapers personal safety and security, health issues, Department of Human Services pensions and benefits, legal and financial matters. Fact sheets on issues including General practitioners housing choices and caring options are Generalist and specialist bookshops available. Also a Directory of Resident-funded Retirement Villages and a Directory of Hospitals Independent Living Units which are updated Pharmacists on a yearly basis. State Library of Victoria Reference Desk Tourist information centres Websites

Information Victoria, Surf the Net or visit the following sites: 356 Collins Street, Melbourne 3000 Better Health Channel is designed to give all Phone: 1300 366 356; Fax: 9603 9920 Victorians instant access to reliable, up to date Website: www.information.vic.gov.au information on health related topics. www.betterhealth.vic.gov.au The State Government information service and bookshop. State Government and selected Commonwealth Department of Health Commonwealth Government legislation and and Ageing Website contains a list of reports; local histories, Aboriginal books; and Commonwealth Government publications, outdoor and leisure books. An extensive range media releases and information on policy of mapping products - Victorian and Australian changes. topographical maps, recreational maps, gold www.health.gov.au prospecting maps, compasses and globes. Government of Victoria Website contains information on government structure, Seniors Information Victoria departmental roles, current projects and links Ground Floor, CAE Centre, 256 Flinders Street, to a range of information resources related Melbourne 3000 to Victoria. (Seniors Information Victoria will be moving in www.vic.gov.au mid 2002. Phone 1300 135 090 for the new location.) HealthInsite is a gateway provided by the Phone: 1300 135 090; Fax: 9639 7859 Department of Health and Ageing and provides Hours: Monday, Tuesday, access to quality online health information on Friday: 8.30am – 5.30pm lifestyle, conditions and diseases, life stages Wednesday: 9.30am – 5.30pm and events, population groups and expert views. and Thursday 8.30am – 6.00pm Info Xchange is a database of more than 20,000 Website: www.cotavic.org.au community services and agencies, including An initiative of Council on the Ageing (Vic.) government, non-government and community and funded by the Victorian Government, which based. Includes up-to-date accommodation offers information and advice on all issues of vacancy listings. interest or concern to older people. www.infoxchange.net.au/db/housing/

A Guide to Services for Senior Victorians 2002 65 ADDITIONAL SOURCES OF INFORMATION

Senior Power is a resource manual providing consumer and tenancy information relevant to older people. www.consumer.vic.gov.au Vicnet includes information on clubs, societies, organisations, government, health, libraries, computers, employment, men’s issues, women's issues, what’s on in Melbourne and Victoria, sport and travel. www.vicnet.net.au/vicnet/searchall.htm Victorian Department of Human Services Website contains information on the Department’s programs plus information on a broad range of health and related issues and services, journals and extracts from daily newspapers. www.dhs.vic.gov.au You can also go directly to the Aged Care site within the Department of Human Services. www.dhs.vic.gov.au/acmh/aged The Aged Care Website outlines the role and objectives of the Aged Care Branch and contains information on Assessment Services, Services for Carers, Community Rehabilitation Centres, Grief Education, Home and Community Care, Positive Ageing, the Seniors Card, Supported Residential Services and more.

66 A Guide to Services for Senior Victorians 2002 APPENDIX I Appendix I Hume Region: Wangaratta 82A Murdoch Road, Wangaratta 3677 Phone: 57 214 933; Fax: 57 214 835 Aged Care Assessment Services Shepparton Goulburn Valley Health Barwon South Western Region Geelong Goulburn Valley ACAS Grace McKellar Centre 80 Orr Street, Shepparton 3630 Barwon ACAS Phone: 58 318 601; Fax: 58 318 500 97 Ballarat Road, North Geelong 3215 Phone: 52 792 246; Fax: 52 792 400 Loddon Mallee Region: Bendigo Warrnambool Anne Caudle Centre Lyndoch Aged and Extended Care Centre Loddon Mallee ACAS South Western ACAS 100 Barnard Street, Bendigo 3350 Hopkins Road, Warrnambool 3280 Phone: 54 446 346; Fax: 54 446 115 Phone: 55 619 351; Fax: 55 619 355 Mildura Eastern Metropolitan Region: Central Eastern Sunraysia Community Health Peter James Centre Mildura ACAS Central Eastern Metropolitan ACAS Ramsay Court, Mildura 3500 Mahoney’s Road, East Burwood 3151 Phone: 50 223 484; Fax: 50 237 518 Phone: 9881 1875; Fax: 9887 6094 Northern Metropolitan Region: Outer Eastern Bundoora Outer Eastern ACAS Bundoora Extended Care Centre 16-18 Croydon Road Northern Metropolitan ACAS Croydon 3136 1231 Plenty Road, Bundoora 3083 Phone: 9724 1610; Fax: 9724 1698 Phone: 9261 3100; Fax: 9261 3253

Gippsland Region Heidelberg LaTrobe Community Health Service Austin and Repatriation Medical Centre Gippsland ACAS Heidelberg ACAS 7-9 Seymour Street, Traralgon 3844 Banksia Street, Heidelberg West 3081 Phone: 51 711 442; Fax: 51 749 780 Phone: 9496 2489; Fax: 9496 2613

Grampians Region St Georges Queen Elizabeth Centre St Georges Health Service 102 Ascot Street, Ballarat 3350 283 Cotham Road, Kew 3101 Phone: 53 203 740; Fax: 53 203 660 Phone: 9268 0566; Fax: 9268 0588

A Guide to Services for Senior Victorians 2002 67 APPENDIX I

Southern Metropolitan Region: Caulfield Appendix II Caulfield General Medical Centre Department of Human Caulfield ACAS 294 Kooyong Road, Caulfield 3162 Services Regional Offices Phone: 9276 6314 or mobile: 0417 513 067; Fax: 9276 6428 Barwon South Western Region Email: [email protected] Cnr Fenwick & Little Mallop Streets, Geelong 3020 Kingston Phone: 52 264 540; Fax: 52 264 550 Central Bayside Community Health Service Eastern Metropolitan Region Kingston ACAS 883 Whitehorse Road, Box Hill 3128 335 Nepean Highway, Parkdale 3195 Phone: 9843 6000; Fax: 9843 6100 Phone: 8587 0101; Fax: 8587 0133

Gippsland Region Mt Eliza 43 Grey Street, Traralgon 3844 Mount Eliza Extended Care Centre Phone: 51 772 500; Fax: 51 772 555 Mount Eliza ACAS & Jacksons Road, Mount Eliza 3930 70 Smith Street, Warragul 3820 Phone: 9788 1276; Fax: 9787 1410 Phone: 56 240 600; Fax: 56 235 160

Western Metropolitan Region: Grampians Region North West Cnr Mair and Doveton Streets, Ballarat 3353 Melbourne Extended Care and Phone: 53 336 669; Fax: 53 336 726 Rehabilitation Services North West ACAS Hume Region Poplar Road, Parkville 3052 Phone: 9389 7129; Fax: 9388 1752 74 Ovens Street, Wangaratta 3677 Phone: 57 220 555; Fax: 57 220 613 Western Sunshine Hospital Loddon Mallee Region Western ACAS 37 Rowan Street, Bendigo 3550 Furlong Road, St Albans 3021 Phone: 54 345 555; Fax: 54 34 5671 Phone: 8345 1246; Fax: 8345 1806 Northern Metropolitan Region 145 Smith Street, Fitzroy 3065 Phone: 9412 5333; Fax: 9412 5300

68 A Guide to Services for Senior Victorians 2002 APPENDIX III

Southern Metropolitan Region Grampians Region Ground Floor, 122 Thomas Street, Ballarat Health Services, Queen Elizabeth Dandenong 3175 Centre, 102 Ascot Street South, Ballarat 3350 Phone: 9213 2111; Fax: 9213 2099 Phone: 53 203 740 & Ballarat Health Services, Wimmera Health Care 311-319 Lonsdale Street, Dandenong 3175 Group, Baille Street, Horsham 3400 Phone: 9767 8777; Fax: 9793 5726 Phone 53 819 285 (Disability Client Services & Housing)

Hume Region Western Metropolitan Region Wangaratta District Base Hospital, 71 Moreland Road, Footscray 3011 82A Murdoch Road, Wangaratta 3820 Phone: 9275 7000; Fax: 9275 7222 Phone: 57 221 784

Loddon Mallee Region Anne Caudle Campus, Arnold Street, Appendix III Bendigo 3552 Phone: 54 446 345 Cognitive Dementia and Mount Alexander Hospital, Cornish Street, Memory Service Clinics Castlemaine 3450 (CDAMS) Phone: 54 711 555

Northern Metropolitan Region Barwon South Western Region Bundoora Extended Care Centre, Barwon Health, Grace McKellar Centre, 1231 Plenty Road, Bundoora 3083 45-49 Ballarat Road, North Geelong 3215 Phone: 9261 3134 Phone: 52 792 438 Austin & Repatriation Medical Centre, Repatriation Campus, Banksia Street, Eastern Metropolitan Region Heidelberg West 3088 The Peter James Centre, Cnr Burwood Highway Phone: 9496 2985 & Mahoneys Road, East Burwood 3151 Phone: 9881 1808 Southern Metropolitan Region St Georges Health Service, Mount Eliza CDAMS, 125 Golf Links Road, 283 Cotham Road, Kew 3101 Frankston 3199 Phone: 9268 0522 Phone: 9788 1276 Caulfield General Medical Centre, 260-294 Gippsland Region Kooyong Road, Caulfield 3162 Phone: 9276 6010 Gippsland CDAMS – West Gippsland Community Services Kingston Centre, Warrigal Road, 30 Young Street, Drouin 3818 Cheltenham 3192 Phone: 56 250 200 Phone: 9265 1291

A Guide to Services for Senior Victorians 2002 69 APPENDIX IV

Western Metropolitan Region Portland and District Hospital Melbourne Extended Care & Rehabilitation Bentinck Street, Portland 3305 Service (MECRS), Poplar Road, Parkville 3052 Phone: 55 210 333; Fax: 55 210 358 Phone: 8387 7129 Warrnambool and District Base Hospital Sunshine Hospital, 176 Furlong Road, St. Albans 3021 Ryot Street, Warrnambool 3280 Phone 8345 1246 Phone: 55 631 666; Fax: 55 631 660

Eastern Metropolitan Region

Appendix IV Caritas Christi Hospice 104 Studley Park Road, Kew 3101 Hospice and Palliative Phone: 9853 2344; Fax: 9853 1509 Care Providers Eastern Palliative Care Barwon South Western Region (Head Office) 13 Cullis Parade, Bayswater 3153 Barwon South West Community Phone: 1300 130 813; Fax: 9729 7633 Palliative Care Program Gippsland Region Barwon Health, 40 Little Fyans Street, South Geelong 3220 Central Gippsland Health Service Phone: 52 222 477 Guthridge Parade, Sale 3850 Geelong Hospice Care Association Phone: 51 444 111; Fax: 51 438 890 248 Malop Street, Geelong 3220 Gippsland Southern Health Service Phone: 52 224 922; Fax: 52 224 724 Email: [email protected] Koonwarra Road, Leongatha 3956 Phone: 56 675 555; Fax: 56 675 626 Bellarine Peninsula Community Health Services Latrobe Community Health Service Nelson Road, Point Lonsdale 3225 (Head Office) 81 Buckley Street, Morwell 3840 Phone: 52 580 888; Fax: 52 582 900 Phone: 51 365 433; Fax: 51 365 454

Colac Community Health Services Lakes Entrance Community Health Centre Corrangamite Street, Colac 3250 18-26 Jemmeson Street, Lakes Entrance 3909 Phone: 52 300 100; Fax: 52 300 199 Phone: 51 551 314; Fax: 51 552 119

Hamilton and District Base Hospital West Gippsland Healthcare Group Foster Street, Hamilton 3300 Landsborough Road, Warragul 3820 Phone: 55 710 222; Fax: 55 710 300 Phone: 56 230 611; Fax: 56 230 896

70 A Guide to Services for Senior Victorians 2002 APPENDIX V

Wonthaggi and District Hospital Mildura Base Hospital Inpatient Palliative Care Service Graham Street, Wonthaggi 3995 Phone: 56 713 333; Fax: 56 713 300 Cnr Ontario Avenue & 13th Street, Mildura 3500 In-patient palliative care services are also Phone: 50 223 333; Fax: 50 223 234 available at: Bairnsdale: Bairnsdale Regional Health Service Northern Metropolitan Region Leongatha: Gippsland Southern Health Service For information on palliative care services in Sale: Central Gippsland Health Service the Region phone 1300 130 399. Traralgon West: Latrobe Regional Hospital Melbourne City Mission Warragul: West Gippsland Healthcare Group 10 Church Street, North Fitzroy 3068 Wonthaggi: Wonthaggi and District Hospital Phone: 9486 2666; Fax: 9482 5094

Grampians Region Banksia Palliative Care Unit 11, 39 Susan Street, Eltham 3095 Grampians Regional Palliative Care Service Phone: 9439 7333; Fax: 9439 7710 Phone: 1300 305 580 free call for services in Email: [email protected] your area; Fax: 53 203 763 Eastern Palliative Care (Head Office) Hume Region 13 Cullis Parade Bayswater 3153 Hume Region Palliative Care Service Phone: 1300 130 813; Fax: 9729 7633 54 Ovens Street, Wangaratta 3677 Phone: 57 229 674 or after hours Southern Metropolitan Region 1800 811 013; Fax: 57 221 715 The Peninsula Hospice Service Goulburn Valley Hospice 125 Golf Links Road, Frankston 3199 32 Packham Street, Shepparton 3630 Phone: 9783 6177; Fax: 9770 2798 Phone: 58 222 530 or 0418 577 166, 24 hour mobile contact; Fax: 58 316 570 Western Metropolitan Region (Covers the Greater City of Shepparton only) Mercy Western Palliative Care 3 Devonshire Road, Sunshine 3020 Loddon Mallee Region Phone: 9364 9777; Fax: 9364 9198

Bendigo Palliative Care & Evaluation Service Cnr Barnard & Mercy Streets, Bendigo 3552 Phone 54 44 6410; Fax: 54 44 6128

A Guide to Services for Senior Victorians 2002 71 Appendix V Eastern Metropolitan Region Boroondara Community Rehabilitation Centre 51 St Johns Avenue Camberwell 3124 Community Phone 9882 8239; Fax: 98133172 Rehabilitation Centres Cambridge Centre Community Barwon South Western Region Rehabilitation Centre Colac Community Rehabilitation Centre 283 Church Street Corangamite Street Richmond 3121 Colac 3250 Phone: 9427 0743; Fax: 9427 0291 Phone: 52 300 136; Fax: 52 300199 Peter James Centre Community North Geelong Community Rehabilitation Centre Rehabilitation Centre Cnr Burwood Highway & Mahoney’s Road 45-95 Ballarat Road East Burwood 3151 North Geelong 3215 Phone 9881 1844; Fax: 9881 2439 Phone: 52 792 239; Fax: 52 792 461 Home for Rehab Community Belmont Community Rehabilitation Centre Rehabilitation Centre 120 Settlement Road 16-18 Croydon Road Belmont 3216 Croydon 3136 Phone: 52 438 333; Fax: 52 432 756 Phone: 9724 1611; Fax: 9724 1698

Home for Rehab Community McKellar House Community Rehabilitation Centre Rehabilitation Centre Albert Street Foster Street Ferntree Gully 3156 Hamilton 3300 Phone 9764 6229; Fax: 9764 6399 Phone: 55 710 351; Fax: 55 710 351

Gippsland Region Lyndoch Warrnambool Community Rehabilitation Centre Community Rehabilitation Centre Hopkins Road Day Street Warrnambool 3280 Bairnsdale 3875 Phone: 55 619 325; Fax: 55 619 350 Phone: 51 503 349; Fax: 51 503 365

Community Rehabilitation Centre Community Rehabilitation Centre South Western Health Services West Gippsland Healthcare Group Ryot Street Landsborough Road Warrnambool 3280 Warragul 3820 Phone: 55 631 493; Fax: 55 631 669 Phone: 56 230 642; Fax: 56 230 650

72 A Guide to Services for Senior Victorians 2002 APPENDIX V

Community Rehabilitation Centre Community Rehabilitation Centre Stirton Wing Brettoneaux Street Graham Street Seymour 3660 Wonthaggi 3995 Phone: 57 936 128; Fax: 57 924 193 Phone: 56 713 333; Fax: 56 723 402 Community Rehabilitation Centre Yarram Community Rehabilitation Centre Green Street Commercial Road Wangaratta 3677 Yarram 3971 Phone: 57 220 379; Fax: 57 220 346 Phone: 51 820 222; Fax: 51 816 081

Latrobe Regional Hospital Community Rehabilitation Centre Community Rehabilitation Centre Vermont Street Princes Highway Wodonga 3690 Traralgon 3844 Phone: (02) 6051 7402; Fax: (02) 6051 7430 Phone: 51 738 383; Fax: 51 738 386

Loddon Mallee Region Grampians Region Echuca Regional Health Community Rehabilitation Centre Community Rehabilitation Centre 102 Ascot Street 9-27 Francis Street Ballarat 3350 Echuca 3564 Phone: 53 203 804; Fax: 53 203 800 Phone: 54 820 292; Fax: 54 825 478

West Wimmera Health Services John Lindell Rehabilitation Unit 49 Nelson Street Anne Caudle Centre Nhill 3418 Barnard Street Phone: 53 914 222; Fax: 53 914 228 Bendigo 3550 Phone: 54 548 473; Fax: 54 548 492 Community Rehabilitation Centre

Wimmera Health Care Group Mt Alexander Community Baillie Street Rehabilitation Centre Horsham 3400 Corish Street Phone: 53 819 131; Fax: 53 820 829 Castlemaine 3450 Phone: 54 711 574; Fax: 54 711 674 Hume Region

Community Rehabilitation Centre Stewart Cowen Community Rehabilitation Centre Goulburn Valley Base Hospital Graham Street Market Street Shepparton 3630 Eaglehawk 3556 Phone: 58 322 322; Fax: 58 211 648 Phone 54 469 203; Fax 54 462 188

A Guide to Services for Senior Victorians 2002 73 APPENDIX V

Community Rehabilitation Centre Dandenong Hospital Community Rehabilitation Centre Splatt Street Swan Hill 3585 David Street Phone: 50 339 327; Fax: 50 329 528 Dandenong 3175 Phone: 9554 8270; Fax: 9794 0610 Ramsay Health Care Mildura Base Hospital Community Rehabilitation Centre Parkdale Community Rehabilitation Centre Ontario Avenue 335 Nepean Highway Mildura 3502 Parkdale 3195 Phone: 50 223 250; Fax: 50 223 306 Phone: 8587 0170; Fax: 8587 0179

Hampton Beach Community Northern Metropolitan Region Rehabilitation Centre

Community Rehabilitation Centre 15 Beach Road Hampton 3188 1231 Plenty Road Phone: 9508 5111; Fax: 9508 5177 Bundoora 3083 Phone 9261 3100; Fax: 9467 4365 Springvale Community Rehabilitation Centre 55 Buckingham Avenue The Broadmeadows Community Springvale 3171 Rehabilitation Centre Phone: 8558 9148; Fax: 8558 9011 35 Johnstone Road Broadmeadows 3047 Cranbourne Integrated Care Centre Phone: 9356 5678; Fax: 9356 5616 140-150 Sladen Street Heidelberg Community Rehabilitation Centre Cranbourne 3977 Phone: 59 906 789; Fax: 59 906 207 Banksia Street West Heidelberg 3081 Cardinia Community Rehabilitation Program Phone: 9496 4374; Fax: 9496 4337 Princes Highway Southern Metropolitan Region Pakenham 3810 Phone: 59 410 500; Fax: 59 410 542 Caulfield Community Rehabilitation Centre Rosebud Community Rehabilitation Centre 260 Kooyong Road Caulfield 3162 288 Eastbourne Road Phone: 9523 6666; Fax: 9523 8540 Rosebud 3939 Phone: 59 863 344; Fax: 59 822 110 Aged House & Rehabilitation Program Frankston Community Rehabilitation Centre Port Phillip Community Rehabilitation 341 Coventry Street 125 Golf Links Road South Melbourne 3205 Frankston 3199 Phone: 9690 9144; Fax: 9696 7228 Phone 97 837 288; Fax: 97 705 459

74 A Guide to Services for Senior Victorians 2002 Chelsea Community Rehabilitation Centre Appendix VI 8 Edithvale Road Edithvale 3196 Phone 97 726 099; Fax: 97 723 042 Victorian Centrelink Offices Ararat 64 High Street Western Metropolitan Region Bairnsdale 101 Nicholson Street

Werribee Mercy Community Ballarat 12 Albert Street Rehabilitation Centre Belgrave Service Centre 1657-1661 5 Greaves Street South Burwood Highway Werribee South 3030 Bendigo 231-235 Lyttleton Terrace Phone: 97 426 711; Fax: 97 426 700 Box Hill 3-13 Harrow Street Community Rehabilitation Centre Broadmeadows 16-22 Pearcedale Parade Melbourne Extended Care Camberwell 1 Railway Parade & Rehabilitation Centre Cheltenham 1242 Nepean Highway Poplar Road Parkville 3052 Colac 55 Dennis Street Phone: 8387 2175; Fax: 8387 2109 Corio 1st Floor, Corio Village, Corner Bacchus Marsh & Purnell Roads Williamstown Hospital Cranbourne 7-9 Codrington Street Community Rehabilitation Centre Dandenong 27-29 Robinson Street Railway Crescent Williamstown 3016 Darebin 273 High Street Preston Phone: 9393 0198; Fax: 9393 0186 Echuca 26 Percy Street

Western Community Rehabilitation Centre Epping 713 High Street Sunshine Hospital Essendon 333 Keilor Road, Essendon North 176 Furlong Road Fitzroy 62-70 Johnston Street St Albans 3021 Footscray Shop 14 Metro West Shopping Phone: 8345 1274; Fax: 8345 1283 Centre Corner Paisley & Albert Streets Fountain Gate Homemaker Centre 12 Westfield Shopping Centre Overland Drive Narre Warren Frankston Corner Davey & Young Streets Geelong 170 Little Malop Street Glen Waverley 7 Bogong Avenue Greensborough 9-13 Flintoff Street Hamilton 86 French Street Heidelberg 21 Yarra Street

A Guide to Services for Senior Victorians 2002 75 APPENDIX VI

Horsham Corner Darlot & McLachlan Streets Seymour 8 Henry Street Lilydale Corner Anderson & Chapel Streets Shepparton 298 Maude Street Maryborough 82 Alma Street South Melbourne 123-127 Cecil Street

Melton Service Centre Corner Smith & Springvale 324 Springvale Road McKenzie Streets Stawell 52 Main Street Mildura 158-164 Langtree Avenue Sunbury Service Centre 22 O’Shanassy Street Moreland 172-186 Moreland Road Brunswick Sunshine 34 Devonshire Road Mornington 332 Main Street (Youth & Disability) Morwell Corner Elgin & Chapel Streets Sunshine 45 Dickson Street Newmarket 482-490 Racecourse Road, (Retirement & Family) Flemington Swan Hill 221-225 Beveridge Street Newport 433 Melbourne Road Wangaratta 25 Faithful Street Oakleigh 20-22 Atherton Road Wantirna Ground Floor 2 Capital City Boulevard

Pakenham Service Centre 17 John Street Warragul 4/24 Mason Street Portland Service Centre 36 Gawler Street Warrnambool Shop 6 109 Lava Street

Richmond 172-174 Bridge Road Watergarden 399 Melton Highway Ringwood 2-6 Bond Street Taylors Lakes Rosebud 921 Nepean Highway Werribee 20 Synnot Street Sale 146-154 York Street Windsor 255 High Street, Prahran

76 A Guide to Services for Senior Victorians 2002 INDEX

Belmont Community Rehabilitation Centre 72 Index Bendigo Palliative Care & Evaluation Service 71 Bereavement Counselling Service 64 Better Health Channel 65 Abbeyfield Society (Australia) Ltd 34 Better Hearing Australia 54 Aboriginal Advancement League 46 Blind Persons See Vision Loss Aboriginal Community Elders Service 46 Blind Person’s Travel 10 Aboriginal Hostels 46 Boroondara Community Rehabilitation Centre 72 Accessible Transport Unit Department of Infrastructure 24 Bowel and Bladder Disorders 51 Acoustic Neuroma Association of Australia 53 Brain Foundation Victoria Ltd 59 Acquired Brain Injury 49 Breast Screen See also Cancer; Pap Tests 47 Acquired Immune Deficiency Syndrome 49 Broadmeadows Community Rehabilitation Centre 74 Action on Disability within Ethnic Communities 43 Bundoora Extended Care Centre 67 Active for Life 27 Cambridge Centre Community Rehabilitation Centre 72 Addictions 50 Cancer See also Breast Screening; Pap Tests 51 Aged Care Assessment 41 Cardinia Community Rehabilitation Program 74 Aged House & Rehabilitation Program 74 Care Line 42 Age Pension 7 Care Ring 15 Aged Care Advisors 16 Carer Allowance 7 Aged Care Assessment Services 41,67 Carer Payment 7 Aged Care Complaints Resolution Scheme 16 Carer Support Groups 43 Aged Care Facilities 34 Carers 7, 42 AIDSLINE 49 Carers’ Victoria 42 Alcoholics Anonymous 50 Caritas Christi Hospice 70 Alcoholism See Additions Caulfield Community Rehabilitation Centre 74 Allergies and Chemical Sensitivity 50 Caulfield General Medical Centre 69 Allergy and Environmental Sensitivity Support Central Bayside Community Health Service 68 and Research Association 50 Central Gippsland Health Service 45 ALSO Foundation 62 Central Health Interpreting Service Inc 70 Alzheimer’s Association Victoria 52 Centrelink 6 Alzheimer’s Disease See Dementia Chelsea Community Rehabilitation Centre 75 Ambulance 10 Cinemedia 26, 54 Anne Caudle Centre 67, 73 Clubs 28 Anti Cancer Council of Victoria 52 Coeliac 52 A.Q.A. Victoria Ltd 41 Coeliac Society of Victoria Inc 52 ARPA Over 50s Association Ltd 21 Cognitive Dementia Memory Services 52 Arthritis 51 Colac Community Health Services 70 Arthritis Foundation of Victoria 51 Colac Community Rehabilitation Centre 72 Artificial Limbs 51 Collective of Self Help Groups (COSHG) 49 Arts Access: EASE 26 Colostomy Association of Victoria Inc 51 Assessment See Aged Care Assessment Services Combined Pensioners and Superannuates Association of Independent Retirees Inc 14 Association of Victoria Inc 14 Association of Relatives and Friends of the Emotionally and Commonwealth Carelink Centres 33, 42 Mentally Ill 56 Commonwealth Department of Health and Ageing48, 54, 65 Asthma See Respiratory Disease Commonwealth Seniors Health Card 11 Austin and Repatriation Medical Centre 67 Communicable Diseases See also: Australian Crohm’s and Colitis Association 51 Acquired Immune Deficiency Syndrome 52 Australian Drug Foundation 50 Communication Aid Users Society Inc (CAUS) 59 Australian Funeral Directors Association 64 Communities Council on Ethnic Issues Australian Hearing 54 Eastern Region Inc 45 Australian Huntington’s Disease Association (Victoria) Inc55 Community Care 32 Australian Kidney Foundation 55 Community Housing 34 Australian Lung Foundation 58 Community Information Centres 16 Australian Podiatry Association 48 Community Rehabilitation Centre (Bairnsdale) 72 Australian Senior Computer Clubs Association Community Rehabilitation Centre (Ballarat) 73 (ASCCA) Inc 24, 26 Community Rehabilitation Centre (Bundoora) 74 Australian Taxation Office 21 Community Rehabilitation Centre (Horsham) 73 Australian Volunteer Search 30 Community Rehabilitation Centre (Seymour) 73 Bairnsdale Regional Health Service 71 Community Rehabilitation Centre (Shepparton) 73 Banksia Palliative Care 71 Community Rehabilitation Centre (Swan Hill) 74 Barwon South West Community Palliative Care Program 70 Community Rehabilitation Centre (Wangaratta) 73 Bellarine Peninsula Community Health Services 70

A Guide to Services for Senior Victorians 2002 77 INDEX

Community Rehabilitation Centre (Warragul) 72 Eye Examinations and Low Cost Glasses 9 Community Rehabilitation Centre (Wodonga) 73 Falls Prevention 47 Community Rehabilitation Centre (Wonthaggi) 73 Fifty-Plus News 29 Community Rehabilitation Centre (Warrnambool) 72 Financial and Consumer Rights Council 21 Community Rehabilitation Centres 58, 72 Financial Industry Complaints Service 17 Community Transport 23 Fire Fighting and Safety 39 Community Visitors Program 31 Foot Care 48 Compassionate Friends Victoria Inc 64 Foster Grandparent Scheme 31 Complaints See Consumer Advice Friends for Older People 31 ComTEC – Disability Communication Funerals 64 & Technology Solutions 41 Future Lifestyles 29 Concessions 9 G Line 50 Confident Living for Senior Victorians 38 Gamblers Anonymous 50 Consumer Advice 16 Gambler’s Help 16 Consumer and Business Affairs Victoria 17 Gambling See Additions Continence Management Gay and Lesbian Services 62 See Bowel and Bladder Disorders Gay and Lesbian Switchboard 15, 62 Council on the Ageing (COTA) Vic. 14 Geelong Ethnic Communities Council Council to Homeless Persons 36 and Geelong Migrant Resource Centre 45 Councils See Local Government Geelong Hospice Care Association 70 Counselling See Help Lines & Victims Genealogical Society of Victoria 26 of Crime Support Groups Gippsland Migrant Resource Centre 45 Country Fire Authority 39 Gippsland Southern Health Service 70 Court Network 17 Glaucoma Australia Inc 60 Cranbourne Integrated Care Centre 74 Go Volunteer 30 Credit Helpline (Victoria) Ltd 21 Golden Days Radio 29 Crime Prevention Support Services 38 Golden Years Radio 29 Dandenong Hospital Community Rehabilitation Centre 74 Good Shepherd Buying Service 33 Dementia 52 Goulburn Valley Health 67 Dental Care 9 Goulburn Valley Hospice 71 Department of Employment, Workplace Government of Victoria 65 Relations and Small Business 20 Grace McKellar Centre 67 Department of Human Services Regional Offices 68 Grampians Regional Palliative Care Service 71 Department of Veterans’ Affairs 13 Grief and Loss 63 Diabetes 53 Griefline 16, 64 Diabetes Australia Victoria 53 Guardianship List, Victorian Civil Diet See Nutrition and Diet and Administrative Tribunal (VCAT) 18 Disability 41 Guide Dog Association of Victoria 60 Disability Discrimination Law Advocacy Service 17, 41 Haemophilia 53 Disability Employment Action Centre Inc 20 Haemophilia Foundation of Victoria 53 Disability Information Victoria 41 Hairdressing and Grooming 48 Disabled Motorists 23, 28 Hamilton and District Base Hospital 70 Disabled Parking Permits 23 Hampton Beach Community Rehabilitation Centre 74 Do Care 31 Hanover Inner North Accommodation Resource Centre 35 Domestic Violence and Incest Resource Centre 40 Headway Victoria 49 Down Syndrome 53 Health Card See Commonwealth Seniors Health Card Drug Abuse See Additions Health Insurance 48 Eastern Palliative Care 70, 71 Health Services Commissioner 18 Echuca Regional Health Community Hearing Loss 53 Rehabilitation Centre 73 Hearing Service 9 Ecumenical Migration Centre 43 Heart Disease 55 Elder Abuse 40 Heidelberg Community Rehabilitation Centre 74 Elderly Citizens Holiday Organisation (ECHO) 28 Help Lines 15 Emergency Call Systems 39 Hepatitis C Helpline 52 Employment 20 Holidays 28 Epilepsy 53 Holocaust Survivor Program 40 Epilepsy Foundation of Victoria Inc 53 Home and Community Care Program 32 Equal Opportunity Commission 17, 20 Home for Rehab Community Rehabilitation Centre 72 Ethnic Communities Council of Victoria 44 Home Renovation Service 33 Ethnic Council of Shepparton and District Inc 45 Homosexuals See Gay and Lesbian Services Ethnic Services 43 Hospice and Palliative Care 63 Exercise 27 Hostels See Aged Care Facilities

78 A Guide to Services for Senior Victorians 2002 INDEX

Housing 33 Musculo-Skeletal Conditions 51 Housing for the Aged Action Group Inc 34 National Ageing Research Institute 32, 57 Hume Regional Aged Care Assessment Service 67 National Association for Loss and Grief 64 Hume Regional Palliative Care Service 71 National Dementia Behaviour Advisory Service 52 Huntington’s Disease 55 National Heart Foundation of Australia 27, 48, 55 Incontinence See Bowel and Bladder Disorders National Information Centre Independent Living Centre 41 on Retirement Investment (NICRI) 22 Influenza Immunisation 48 National Seniors Association (NSA) Ltd 15 Info Xchange 65 National Stroke Foundation 59 Information Victoria 64 Neighbourhood Houses and Inner Western Region Migrant Resource Centre 45 Community Learning Centres 24 Intellectual Disability 55 Neighbourhood Watch Intellectual Disability Review Board 55 See Confident Living for Senior Victorians International Diabetes Institute 53 Newspapers 29 Jean Hailes Centre for Women 61 NICAN Ltd 28, 42 John Lindell Rehabilitation Unit 73 North Geelong Community Rehabilitation Centre 72 Kevin Heinz Garden Centre Inc 26 North West Region Migrant Resource Centre 45 Kidney Disorders 55 Northern Mallee Migrant Services Group Inc 45 Koori Health Unit 46 Northern Metropolitan Migrant Resource Centre 45 Koori Services 46 Northern Metropolitan Multicultural Language Link 44 Seniors Clubs Network Inc 45 LaTrobe Community Health Service 67, 70 Nursing Homes See Aged Care Facilities LaTrobe Regional Hospital Community Nutrition and Diet 48 Rehabilitation Centre 73 Office of the Public Advocate 18 Leaders in Fitness Education (LIFE) 27 Senior People’s Organisations 14 Learning 24 Older Person’s Action Centre (OPAC) 15, 18 Lesbians See Gay and Lesbian Services Older Women’s Network Melbourne 15 Life Planning Foundation of Australia Inc 24, 27 Open Learning Australia 25 Lifeline 27 Osteoporosis 51 Limbless Soldiers Association 41 Outer Eastern Aged Care Assessment Service 67 Local Government (Councils) 19 Overeaters Anonymous 50 Lupus 56 Over 50s Association 20 Lyndoch Aged and Extended Care Centre 67 Ozanam Community 36 Lyndoch Warrnambool Community Pain Management 57 Rehabilitation Centre 67, 72 Palliative Care See Hospice and Palliative Care McKeller House Community Rehabilitation Centre 72 Pap Tests 49 Matrix Guild Victoria Inc 62 Parkinson’s Disease 58 Melbourne City Mission 71 Parkinson’s Victoria Inc 58 Meniere’s Support Group of Victoria Inc 54 Peninsula Hospice Service 71 Men’s Health 56 Pensioner Concession Card 8 Mental Health 56 Pensions See Centrelink; Department of Veterans’ Affairs Mental Health Legal Centre 56 Personal Alert Victoria 39 Mercy Western Palliative Care 71 Petcabs 24 Metropolitan Fire and Emergency Services Board 39 Peter James Centre 67 Migrant Resource Centre North East 45 PFLAG (Parents and Friends of Lesbians and Gays) 62 Mildura Base Hospital Inpatient Palliative Care Service 71 Pharmaceuticals See Centrelink Ministerial Advisory Council of Senior Victorians 6 Podiatry See Foot Care Money Matters 21 Poisons 58 Motor Neurone Disease Association of Victoria Inc 57 Poisons Information Centre 58 Motorists 23 Portland and District Hospital 70 Mt Alexander Community Rehabilitation Centre 73 Post Office Concessions 11 Mount Eliza Extended Care Centre 68 Prescriptions 9, 11 Movable Units 36 Program of Aids for Disabled People (PADP) Movement Disorders 57 See Victorian Aids and Equipment Program Movement Disorders Clinic 57 Prostate Disease See Men’s Health Movement Disorders Program 57 Psychogeriatric Assessment and Treatment Services 52, 56 Multi Purpose Taxi Program 24 Public Library Services 27 Multicultural Community Organisations 44 Public Transport Users Association 24 Multiple Sclerosis 57 Queen Elizabeth Centre 67 Multiple Sclerosis Society of Victoria 57 Quit Campaign 58 Muscular Dystrophy 57 Radio 29 Muscular Dystrophy Association Inc 57 Ramsay Health Care Mildura Base

A Guide to Services for Senior Victorians 2002 79 INDEX

Hospital Community Rehabilitation Centre 74 Transitional Housing Management Program 35 Rates (Council) 10 Transport Rates (Water) 10 See also Seniors Card/Community Transport 10, 13, 22 Recreation and Leisure 26 Travellers Aid Society of Victoria 22 Red Cross Volunteer Transport 23 University of the Third Age (U3A) Network 25 Respiratory Disease 58 Utility Relief Grants Scheme 33 Retirement Village Association 37 VANISH 19 Retirement Villages 36 Veterans Affairs Community Day Clubs 28 Renaissance Television 30 Vicnet 66 Rehabilitation Services 58, 72 VicRoads 23 Rent Assistance 8 Victim Advisory Unit 40 Residential Care Rights 18 Victims of Crime Support Groups 40 Retirement Planning 21 Victims Referral and Assistance Service 40 Rosebud Community Rehabilitation Centre 74 Victorian Aboriginal Community Royal Automobile Club of Victoria (RACV) 23 Services Association Ltd (VACSAL) 46 Royal District Nursing Services Victorian Aboriginal Health Service 46 Homeless Persons Program 59 Victorian Aboriginal Legal Service Cooperative 46 Safety and Security 38 Victorian Aids and Equipment Program 42 SAGE 25 Victorian AIDS Council 49 St Georges Health Service 67 Victorian and Administrative Tribunal 19 St Vincent de Paul Society Phone Welfare Service 36 Victorian Carer Service Network 43 SANE Australia 56 Victorian Carers’ Resource Centre 43 Schizophrenia Fellowship of Victoria Ltd 56 Victorian Civil and Administrative Tribunal 19 Schools and Colleges 25 Victorian Continence Resource Centre 51 Seeing Eye Dogs Australia 60 Victorian Deaf Society (Vicdeaf) 54 Self Help 49 Victorian Department of Human Services 66 Senior Citizens Centres and Clubs 28 Victorian Dispute Resolution Centre 19 Senior Citizens Week See Victorian Seniors Festival Victorian Gay & Lesbian Rights Lobby Inc 62 Senior Power 66 Victorian Interpreting and Translation Service 44 Seniors Card 6 Victorian Lupus Association Inc 56 Seniors Information Victoria 3, 64 Victorian Mental Illness Awareness Council 56 Smoking 58 Victorian Ombudsman 19 South Central Region Migrant Resource Centre 46 Victorian Senior 29 South Central Region Migrant Victorian Seniors Festival 27 Resource Centre Oakleigh Branch 46 Victorian University of Technology 48 South Eastern Region Migrant Resource Centre 46 Victorian Veterans Athletic Club Inc 29 Southern Ethnic Advisory and Advocacy Council 46 Vintage Men 62 Special Needs Groups 59 Vision Australia Foundation 60 Spectacles See Eye Examinations and Low Cost Glasses Vision Australia Library 61 Spectrum Employment Services 45 Vision Information Line 61 Speech Disorders 59 Vision Loss See also Concessions 60 Speech Pathology Australia 59 Volunteer Resource Centres 30 Springvale Community Aid and Advice Bureau 46 Volunteers for Isolated Students Education 32 Springvale Community Rehabilitation Centre 74 Volunteering 30 Stamp Duty 11 War Widows and Widowed Mothers Association 29 State Trustees Ltd 21 Warrnambool and District Base Hospital 70 Stewart Cowen Community Rehabilitation Centre 73 Websites 65 Stroke 59 Well Women’s Clinic 61 Sunraysia Community Health 67 Werribee Mercy Community Rehabilitation Centre 75 Sunshine Hospital 68 West Gippsland Healthcare Group 70 Supported Residential Services 37 West Wimmera Health Services 73 Technical Aid to the Disabled, Victoria (TADVIC) 42 Western Community Rehabilitation Centre 75 Telelink 27 Westgate Region Migrant Resource Centre 44 Telephone Allowance/Concessions 8, 10, 12, 42 Williamstown Hospital 75 Television 30 Women’s Health See also Breast Screening; Pap Tests 61 Telstra Aged and Disability Services 42 Women’s Information and Referral Exchange (WIRE) 15, 61 Telstra Disability Equipment Program 54 Women’s Health Information Centre 61 Tenancy 37 Women’s Health Victoria 61 3RPH Information Radio 29 Women’s Information and Referral Exchange 16 Translating and Interpreting Service 44 Wonthaggi and District Hospital 71 Translation and Interpreting Services 44 Yarram Community Rehabilitation Centre 73

80 A Guide to Services for Senior Victorians 2002