VOLUME 19, NO. 4 WINTER 2015 MESSAGE FROM THE PRESIDENT By Micheal A. Johnson, RPR, CSR(TX), CRR, CLR, CCR (LA), STAR President

What an exciting time to be a part of STAR. I am truly honored to be given the opportunity to lead this association for the upcoming year. We have one of this association’s biggest challenges ahead of us and I hope to steer STAR in the direction of success. More on that in a minute. I first want to thank those on the Nominating Committee last year for having the confidence in me to step up into this position. I follow some real movers and shakers in this business and hope to leave this association in good Micheal A. Johnson, RPR, CSR (TX), shape upon my departure in a year. I’m CRR, CLR, CCR (LA) sure Tina and Dave will hold my hand along the way or set me straight if I need – perfect! I enjoyed getting to see all the it. I also look forward to working with a usual suspects as well as meeting some phenomenal Board in the year to come. new faces. And it goes without saying, As you may have heard, STAR has but “Mr. Hospitality” Irv Starkman made the decision to go to one confer- continues to outdo himself every year. ence a year beginning in 2015. That Rosalie Kramm, Kim Neeson and Zack decision came after evaluating many Miller chaired the San Diego conference factors, including all the choices and and they did a great job. conflicts out there, as well as polling As they might say in the TV busi- the members. Now that that decision ness, I’m going to give you a little teaser has been made, we have to make our for what to expect next year in New STAR annual conferences bigger and Orleans and give you the big reveal later. better than before. I have enlisted one of the top names in I have formed a new Strategic the court reporting profession to chair Planning Committee to be chaired by the NOLA conference. And when I Christine Randall that will meet early say “enlisted,” I mean he volunteered next year and will lay out the direction of to step up and take on this challenge. STAR going forward. We have enlisted Not because he may or may not owe some of the profession’s most critical me a favor, but because his passion for thinkers to meet and come up with the reporting industry is at an all-time our vision for new membership, STAR high. The speaker lineup should be identity, marketing and the vision of a spectacular. There may be things you once-a-year large conference. see in NOLA that regular attendees to For those of you who had the op- STAR have never seen before. We’re portunity to come out to San Diego in looking to shake up the perception of October for our fall conference, thanks the standard conference and make it again for joining us. For those who did exciting and fun for all. The hope is that not get to make it, you certainly missed after NOLA every reporter will block off The official publication of the Society for the Technological Advancement of Reporting the Technological The official publication of the Society for a good one. The lineup of speakers that time in the fall for STAR every year

STAR dot was again over-the-top great. And the weather was, well, San Diego weather Continued on page 4 The perfect match...

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STAR Dot STAR • 2 Society for the Technological Advancement of Reporting Table of Contents Officers & Directors

PRESIDENT Micheal A. Johnson, RPR, CSR (TX), CRR, CLR, CCR (LA) Johnson Reporting Services President’s Message...... 1 2205 Flaming Tree Ct • Cedar Park, TX 78613 W: 512-331-1161 [email protected] Stenograph Partners With Min-U-Script...... 4 VICE PRESIDENT Shelly Hunter, RPR, CRR By James Kuta Hunter + Geist, Inc. 1900 Grant St, #1025 • Denver, CO 80203 W: 303-832-5966 • FAX: 303-832-9525 Streaming in the Jungle...... 5 [email protected] By Melanie Humphrey-Sonntag SECRETARY Linda S. Fifield, MBA Doris O. Wong Associates, Inc. 50 Franklin St, 3rd Floor, #300 • Boston, MA 02110 Big Game Hunting — How to Hunt & Bag Court Reporting Firms...... 5 W: 617-426-2432 • FAX: 617-482-7813 [email protected] By Susan Perry Miller

TREASURER Todd A. Mobley Mike Mobley Reporting Present With Impact...... 6 334 S Main St • Dayton, OH 45402 By Melanie Humphrey-Sonntag W: 937-222-2259 • FAX: 937-222-9747 [email protected]

DIRECTORS Servin' It Up Like a STAR: Irv Starkman's Holiday Wine Suggestions...... 6 Matt Alley Tiffany Alley Global Reporting 730 Peachtree St NE, Ste 470 Atlanta, GA 30308 Five Insights That Guide Professionals...... 7 W: 770-343-9696 [email protected] By Jim Connor

James Connor, RPR, CRR, CSR, CLVS Connor Reporting, Inc. Take a Stand...... 8 1650 One American Square Indianapolis, IN 46282 By Jan Ballman W: 317-236-6022 • FAX: 317-236-6015 [email protected]

Melanie L. Humphrey-Sonntag, RDR, CRR, FAPR Share the Success of STAR...... 9 Chicago-Area Realtime Reporters, Ltd. Timbers Professional Center St. Charles, IL 60174 W: 800-232-0265 • FAX: 877-492-6279 A Simple Pleasure or a Smart Investment—Maybe Both...... 10 [email protected] By Al Betz Susan E. Ingraham, RPR Midwest Reporting Service 705 Harbor Point Knowledge is Power: Online Reviews Enable Informed Decision-Making...... 12 Celina, OH 45822 W: 419-733-0987 • FAX: 419-586-6175 By Angie Ballman Punton [email protected]

Susan Perry Miller, RPR, CRR, CSR(TX/CA), CCR(LA), CLR Miller Reporting Group, Inc. Self-Advocacy—Ask...Don't Wait...Ask!...... 13 133 N. Friendswood Dr, #327 Friendswood, TX 77546 By Rosalie Kramm W: 866-214-DEPO • FAX: 877-492-6279 [email protected] Member Profile: Meet STAR Director Jan Ballman...... 14 Kimberley A. Neeson, RPR, CRR, CSR(ON), CCP, CBC, RSA Neeson & Associates Court Reporting and Captioning Inc. 141 Adelaide St W, #11th Floor Toronto, Canada, M5H 3L5 Welcome New STAR Members...... 14 St. Charles, IL 60174 W: 416-413-7755 • FAX: 416-413-0230 [email protected] Things are Happening at Stenograph!...... 17 IMMEDIATE PAST PRESIDENT Christine Randall, RPR, CSR (CA) By John McInerney Wood & Randall Certified Shorthand Reporters 900 Truxtun Ave, Ste 320 • Bakersfield, CA 93301 W: 661-395-1050 • FAX: 661-395-0726 In Memoriam...... 17 [email protected]

EDITOR Christine Randall, RPR, CSR (CA) For Your Information...... 18 Wood & Randall Certified Shorthand Reporters 423 Truxtun Ave • Bakersfield, CA 93301 W: 661-395-1050 • FAX: 661-395-0726 [email protected] STAR Membership Application...... 19

EXECUTIVE DIRECTOR Tina Kautter, CAE The Great STAR Suggestion Box...... 20 STAR Headquarters 222 S. Westmonte Dr., #101 Altamonte Springs, FL 32714 W: 407-774-7880 • FAX: 407-774-6440 Advertisements...... 21 [email protected]

STAR Dot STAR • 3 MESSAGE Stenograph Partners FROM THE With Min-U-Script PRESIDENT By James Kuta, Stenograph Product Manager

Continued from page 1 Stenograph recently announced • automatic attachments of exhibits an exclusive partnership with Min-U- to text; and and won’t want to miss it. But don’t Script. Stenograph will market and • easy-to-use tools to add person- get me wrong; it’s not just about sell the company’s complete line of alized information and logos to fun and games. The opportunities products, including Min-U-Script Pro, cover pages and transcript deliv- to become a better reporter and to Min-U-Script Scan Pro, Min-U-Script ery e-mails. network with fellow reporters should TR (Transcript Repository), and Min- be a priority, and that’s where we’re U-Script’s Pay-4-Script. Pay-4-Script gives you headed in NOLA. Min-U-Script Pro, the company’s • the best in payment options for In case you haven’t heard it flagship product, enables both court your clients, including all major lately, let me repeat something that’s reporting firms and individual court credit cards, online check pay- been said a lot lately in STAR circles. reporters the ability to process, orga- ments, and even six months of STAR is the best kept secret in the nize, and deliver electronic transcripts free interest with PayPal’s Bill Me reporting industry. The ability of this to their clients. Min-U-Script Pro’s Later feature; association to bring together report- outstanding productivity-enhancing • fast availability of your funds di- ers and firm owners for a cohesive tools, file management features, and rectly to your bank account; and message is the greatest thing to help one-of-a-kind customizable market- • huge savings over other mer- my career. And I want others to be ing and branding features ensure chant programs. availed of this same opportunity. As users the best in quality, value, and the President of STAR, I’m now go- brand recognition. To learn more about what Min-U- ing to make it my mission to let the Script Pro and Pay-4-Script can do cat out of the bag and invite others Min-U-Script Pro gives you for you, visit www.stenograph.com, to come see what all the hubbub • fast and easy-to-use production www.minuscript.com, and www.pay- is about. tools with exceptional viewing 4script.com. I recently saw a quote from quality at a low affordable price; football great Walter Payton that made me think of the court report- ing industry. “When you’re good at something, you’ll tell everyone. Wishing you a joyous When you’re great at something, they’ll tell you.” How often do you get complimented by someone you holiday season from the work with? Make it your goal next year to become great at something. Maybe that something is learning STAR Board of Directors. your software better or hooking up realtime or going out of your comfort zone to gain a new client or friend. STAR made those things a reality for me and maybe they could for you. I look forward to making this the best year of my service to STAR and I hope you’ll join me in our efforts.

STAR Dot STAR • 4 Streaming in the Jungle

By Melanie Humphrey-Sonntag Yes, it's true, it's a jungle out there! refreshing abilities, and most offer attendance language in transcript; How best to navigate? Arm yourself after session client saving rights into i.e., "streamed to the following e mail with knowledge from experts...and different litigation management pro- addresses" obtained from your con- keep your eyes on the next improve- grams. All are in roughly the same nection log. Creating chat groups al- ment or enhancement best for your price range with various subscription lows greater interaction yet diligence own circumstances. or per use payment choices, again is required to avoid commingling of In sunny San Diego, Kim Nee- depending on individual needs and strategic messages. son, Rosalie Kramm, and Mike Miller preferences. Consumers are enjoying stream- walked us through the basics of audio Suggested best practices include ing around the globe, in their war only, text only, audio text, and text carrying your own hotspot/mifi, and rooms, additional packed court- and video streaming with the caveat not using your phone as backup. Use rooms, to remote experts, advisors, that things are improving and chang- hard wired connections when possi- and interested parties. The tremen- ing every day. There is no one size fits ble. Law firm "guest" connections are dous benefits of streaming are quickly all solution, and your ultimate choice generally not reliable; work with an in becoming widespread. Embrace this will depend on your needs for each house IT department to obtain more opportunity as another service offer- encounter. stability. Test all connections two days ing and choose a solution that works Current products include Remote before, not only morning of. Send for you. When you provide clean, Counsel, eDepoze, CVNet, LiveNote connection information to your own clear instructions to your clients, Stream, Live Deposition, with more office so additional attendees may you'll establish yourself as the expert emerging regularly. Most are compat- obtain session codes and passwords in leading them through this evolving ible with all CAT systems, most have during proceedings. Include remote and exciting jungle. Happy Traveling!

Big Game Hunting — How to Hunt & Bag Court Reporting Firms By Susan Perry Miller At STAR San Diego, our lead-off tailwinds, or advantages (e.g., office ments and offices, streamlining pro- seminar was a fantastic informational lease expiring soon, owner is a work- cedures, and effectively combining presentation given by Zack Miller and ing reporter) and headwinds, or dis- existing and new management. Mike Clepper of DepoTexas about advantages (e.g., long-running copier This opening session had some- acquisitions and opportunities for lease, declining profits). thing for everyone and was a won- growth in the challenging and ever- In the second half of the session, derful opportunity to learn something changing climate of the reporting in- Clepper shed light on the reporting about the value of your own business, dustry today. side of integrating new acquisitions. whether you’re a single-shingle re- In the first half of the session, He explained pre-integration proce- porter, a midsize regional agency, or Miller explained how taking a mea- dures like interviewing management, a large multifaceted company looking sured and methodical approach to reevaluating job descriptions, policies to grow. Thanks again to Zack Miller valuations leads to prudent decision- and procedures (pro tip: write it all and Mike Clepper for their interesting making when looking for acquisition down), and communicating with the and informative presentation! targets, then further delved into the reporters. He talked about the impor- nuances of business valuations in our tance of branding the new company, market, explaining what he termed consolidating production depart- STAR Dot STAR • 5 Present With Impact By Melanie Humphrey-Sonntag

Over 33 million presentations are projection and movement, and to the following slide" or "Notice how Y given in the US every day, which re- make eye contact. Prepare well in or- happens here" so your audience is sults in people drowning in data. Our der to understand your audience and queued to be alert for your key take- attention span was 10 short minutes include interesting or shocking statis- aways. Use an easy and logical tran- ... then 7 ... now 3. It's imperative to tics. My favorite takeaway: Control sition between segments your open/ cut through the roadblocks and get your speed of speech, as an audience body/close to aid flow and absorp- your message across quickly and ef- can only absorb so much. Where tion. Less is more. fectively, whether with a one-on-one have we heard this before? When creating a PowerPoint deck, interaction or when addressing hun- Refine and repeatedly highlight use photos, not text, but use 24 point dreds. your three to five key takeaways. If font or larger when you must. Create Mary Ann Mariani joined us to information doesn't improve and add action filled, rousing titles, not "Con- share her secrets for presenting with to those buckets, it dilutes your pre- tinued." Use a 1 to 2 ratio, 10 slides impact. Remember that less is more. sentation. Less is more. for a 20 minute presentation. Utilize Keep your message short, simple, Tell a story. Make it vivid, per- your blank out button throughout to and repeatable so the audience take- sonal, relatable, unique, repeating retain interest and return attention to away is easy. Focus on three seg- your theme or "moral to your story." your speaking instead of competing ments: Opening, body/content, and America suffers from ADD as a coun- with the PowerPoint display. closing. Provide a road map to fo- try; your job is to help your audi- People relate to real people – and cus audience attention on your key ence absorb your information. Less they came to hear you! Let them see points. Remember that less is more. is more. the real you and hear your real mes- Mary Ann's best practices to cut Share your agenda (aka road sage in small, digestible chunks. You'll through the data smog include using map) early and often. What are be a hit and they'll retain valuable in- humor, to engage by asking ques- you covering and how will you get formation – because now you know tions, to be outgoing with your voice there? "You're going to notice X on that less is more.

Servin’ It Up Like a STAR: Irv Starkman’s Holiday Wine Suggestions

Are you planning to wow your guests and vegetables. during the holidays with some great wine If you only drink red, you probably like selections? Not sure what to serve? Well, Irv something intense. How about a 2012 Los Starkman, STAR’s favorite host and bartender Vascos Cabernet Sauvignon ($13) or a 2011 extraordinaire, has a few suggestions for you Tormaresca Neprica at $11 a bottle? for this holiday season. And don’t forget something sparkling to Irv recommends a 2013 Woop Woop ring in the New Year. Try a NV Segura Viudas Chardonnay, just $12 a bottle, as a rich white. Brut Cava at $10 a bottle or a NV Adami Gar- Are you more into a Sauvignon Blanc? bel Prosecco Brut at $15. Happy Holidays and Well, how about the 2012 Hedges C.M.S. at Cheers to 2015! $14 a bottle? It’s fruity and great with fish

STAR Dot STAR • 6 Five Insights That Guide Professionals By Jim Connor This was an interesting and in- Prague, Czech Republic, and raised (a negative), and honing one’s busi- teractive seminar suggesting that we in Munich, Germany, where she at- ness skills towards refining their as- as professionals take an introspective tended American schools, she is bi- sertiveness. Another takeaway was look into how we approach our busi- lingual in English and German, and that we professionals and industry ness decisions, set goals and develop speaks French and Czech. leaders need to ask ourselves probing leadership. This session was hosted The 5 Insights that Guide Pro- and open-ended questions in guiding by Eva J. Parsons, who shared with fessionals as presented for discus- us towards our business and person- the STAR attendees her expertise sion were as follows: 1) Executive al goals. A very thought-provoking as an executive coach. Eva has an Presence Attributes; 2) Influencing seminar, leaving the audience crav- impressive background beginning Skills; 3) Assertiveness (not aggres- ing more discussion. with her work at Executive Coach- siveness); 4) Authenticity and Trans- Ms. Parsons highly recommend- ing Network, Inc. (EXCN). She has parency; 5) Confidence (based on ed the book Lean In: Women, Work, a distinguished work history in peo- successes). Without the slickness of and the Will to Lead on the topic ple development, communications, canned videos and PowerPoint slides of assertiveness, written by Sheryl education, and psychotherapy, and and handouts, Ms. Parsons’ presenta- Sandberg, COO of Facebook. consults with senior executives and tion went back to the basics by using This was just one of the many teams in the areas of leadership de- “people power” to inspire the STAR dynamic seminars presented at the velopment, executive performance, participants to form teams within the STAR Conference. All of the speak- interpersonal skills and mentoring. ballroom to think through the mental ers/presenters were informative as Ms. Parsons assists organizations in exercise of formulating lists of execu- well as entertaining, and made me developing and implementing guid- tive attributes within each of the five anxious for next year’s annual STAR ing principles based on corporate insight categories. The goal: Identify- Conference in New Orleans. I can’t values and facilitates board retreats ing and initiating the correct mix of wait for October of 2015 to get here!! and team-building sessions. She has desirable attributes toward develop- participated in multiple “think tank” ing credible leadership and building a projects for the City of Portland and team atmosphere. As Eva said, there State of Oregon, in addition to chair- were no right or wrong answers for ing or consulting various San Diego this particular exercise, but the lively municipal committees and civic or- discussion sparked some very inter- ganizations. Eva holds an MA degree esting comments as well as a few in education and counseling from raised eyebrows. A key element and Portland State University, BA degree focus of the discussion was being cum laude in German literature from able to distinguish between assertive- the University of Maryland. Born in ness (a positive) and aggressiveness

STAR Dot STAR • 7 Take a Stand

By Jan Ballman, RPR, CMRS The time has come to stand up, STARS. The life you • Try to walk after every meal. Not only will this jump- save will be your own. start your metabolism and allow you to burn more Our conference in San Diego was one of the best calories once you do sit, but it also helps digest your ever! Hats off and kudos to Kim Neeson, Zack Miller food and will get your brain firing on all cylinders. and especially Rosalie Kramm for knocking it out of the (This would be as opposed to going into a food coma hometown park. Each seminar was beyond interesting, after lunch.) relevant, timely and important. But perhaps none more • Do not eat in front of a screen. Instead, get up, go to so than that of our final speaker, Angel Chelik, President the lunch room or the kitchen or go outside on a park of Work Better Wellness (www.workbetterwellnes.com). bench or picnic table and enjoy the food you’re eating Her seminar entitled “The Sitting Disease” rattled my / the company of others. Use it as an opportunity to sedentary cage and shined a very bright light on the in- move and connect with people instead of more sitting credibly harsh facts surrounding the health hazards of too and staring. much sitting. • Drink more water! And to supercharge the health The human body was not made to sit for hours and benefits of drinking water, squeeze fresh lemon into hours at a time. Back in the day when people had to kill it. Lemons have incredible medicinal power! They aid what they ate, this was not a huge issue. Manual labor and in digestion, break down processed food and alcohol, physicality were a big part of everyone’s everyday life. soothe inflammation, flush toxins, prevent the growth Perhaps many other dangers threatened their longevity, of many types of bacteria, nourish brain and nerve but sitting too much was not one of them. Today, if you’re cells, replenish body salts, and help maintain healthy a kindergarten teacher, a mail carrier or a construction eyes and skin. worker, you can probably stop reading. However, court I was so impacted by Angel’s presentation that im- reporters, firm owners, videographers, and scopists would mediately upon returning from San Diego, I implement- be well-advised to press on. ed a new health initiative in our office. I encouraged our There’s much being said these days on the topic of whole administrative staff to join Paradigm’s “Move More sedentary Americans, especially kids who would rather Movement.” To be a part of it, you simply pledged to take play video games than a game of catch or Kick the Can. a 15-minute walk (on the clock) after lunch every day, You need not look long or far to observe the impact it’s drink lemon water instead of soda (no soda allowed dur- having. But perhaps worse than packing on pounds is ing the initiative!), and set a timer that prompts you to the fact that experts report prolonged sitting is as bad stand up and move at least once an hour. The initiative for your circulation as smoking! The more hours you sit runs through 12-31-14. All who fully participate will re- and the longer you’ve done so, the greater your risk of ceive one day of PTO or the cash equivalent. Ten em- developing health issues such as diabetes, osteoporosis, ployees signed up the same day it was offered; two more heart disease, circulatory problems, and painful joints and joined after they saw how many others were participating. muscles. Prolonged sitting can take up to seven years off It’s so fun to see them launch out of the office in pairs and a person’s life! Clearly, this is no joke. The good news is, threesomes after lunch, smiling and chatting. Personally, The Sitting Disease can be easily combated with move- I’ve also tried to add a 15-minute after-dinner walk to my ment. routine. This will undoubtedly get more challenging as the Angel recommends: days get shorter, the air temperature gets colder, and the • Stand more! Stand while you’re on the phone. Stand sidewalks get snowier. (After all, I live in Minnesota!) But while you’re going through the mail. Stand and walk already I’ve noticed how much better I feel after taking a to a filing cabinet instead of rolling there in your chair. quick walk after a meal. And I’m looking into a standing Look into a standing desk. Stand up and stretch on desk! every break in a depo. Angel’s presentation was literally life-changing for me, • Get up and move at least once every hour. Go get and I’m hoping it will have a huge impact on my staff as a glass of water. Stretch your neck from side to side. well. Bend over and touch your knees, if not your toes. I highly encourage you to join the Move More Move- Lift your legs as if marching. Do The Twist. Whatever- ment. It’s literally a walk in the park! -just stand up and move!

STAR Dot STAR • 8 Share the Success of S TAR

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Society for the Technological Membership drive will conclude at the Advancement of Reporting 2015 Annual Convention in New Orleans, LA, www.staronline.org 800-565-6054 October 1-3, 2015. A Simple Pleasure or a Smart Investment - Maybe Both By Al Betz

When I was in my 20s and 30s my reading choices "I get inspired by Shakespeare,” Nancy said. “I get focused on nonfiction, specifically biographies and auto- inspired by reading a piece of literature that just drives biographies. I have always been fascinated by achieve- me to my knees. It isn't because it's lofty. It's because I ment. Of equal fascination for me are stories of successful am experiencing something that has been transcendent people who experience failure. Where there is success through all of these different people. I am hearing words there has also been failure. Recovery from failure is filled that are 400 years old that have been spoken and spoken with valuable life lessons, such as the value of constant and spoken, and I am gaining meaning from it, and it's training. personal. It makes me want to try to find those kinds of Matthew Eversmann was a leader on the ground in words to make other people feel that." Mogadishu, Somalia, in 1993. His actions were immortal- Today a reader, tomorrow a leader. - Margaret Fuller. ized by actor Josh Hartnett in the film Black Hawk Down. Reading increases your vocabulary and broadens Leader Eversmann wrote the story of the work of his Spe- your knowledge base, making you a more engaging con- cial Forces unit as he expressed their three fundamental versationalist. Having a broad vocabulary gives you the core values of selfless service, moral courage, and com- capability to more precisely say (or write) what you mean. mitment. Otherwise, you need many words to explain an idea or a He wrote about how he and his men found them- thing, losing the listener’s (or reader’s) attention and inter- selves completely surrounded and outnumbered 100 est as they engage in the process of identifying what you to 1 for 18 hours in a situation he identified as Strategic mean in your description. Shock, defined as: Unpredictable, Ubiquitous, and Indis- To a professional Court Reporter a sizable vocabulary criminate. and an expansive reading habit strengthen a Court Re- As the leader of his team, he realized that he was in a porter's ability to produce an accurate transcript. Quick battle the results of which were going to impact the lives word recognition coupled with instant understanding of others for generations. He experienced the spectrum equals rapid and accurate reporting. of emotions from fear for his own life to fear for the lives If you don't have time to read, you don't have the of his men. He realized there were no easy answers to time (or the tools) to write. Simple as that. -Stephen King their predicament. He knew that as a leader his role was Kay Betz, MBA, a principal in both Al Betz & Associ- to solve problems, and they were multiple and immedi- ates, Inc. and Outfluence, LLC, was recently reminded ate. His team was supposed to be “dropped” into the hot how much she had enjoyed reading for pleasure. As the zone from a helicopter 30 feet above the ground. The CFO of our businesses, a Trustee of a major employer in men would rappel from the helicopter on ropes. As the our community, and adjunct faculty member at McDan- helicopter reached the zone, dust and debris rising from iel College teaching graduate management courses, Kay's the ground obscured vision and impacted maneuverabil- reading material is dominated by student papers, financial ity. The result was chaos. In less than 30 seconds Leader documents and the "electronic flood" as she describes it. Eversmann climbed from the helicopter to the ground She has reluctantly become accustomed to people tex- and was in the midst of a firefight. He had one critically ting or e-mailing rather than calling. Someone in Kay's injured soldier at his feet – he had fallen from the heli- position as a teacher engages in content reading not just copter during the chaotic “drop.” His men were yelling for accuracy, but also for analysis to ascertain whether a out status reports. Information was being radioed to him student "gets" what they're writing about. In her role as a from other locations. Bullets were landing all around him. firm owner, she reads documents of all kinds, including As he quickly surveyed the scene he saw his men doing detailed contracts. It is easy to empathize with her experi- the job they had been trained for, which allowed their ences of growing text weary and vision challenged. But, Leader to perform his leadership role which was to solve when a friend invited Kay to read her newly-completed problems. novel, she couldn’t refuse. Wondering how she would I decided to write this article about reading when my ever get through the 600-plus-pages, she was surprised friend Nancy asked, "What feeds your development? You at how quickly she “fell victim to a finely-crafted yarn!” have to find something that makes you desire it as much as you desire food to live." I asked her to tell me more.

STAR Dot STAR • 10 A Simple Pleasure or a Smart Investment - Maybe Both Continued from page 10

Court Reporters read for content as well as accuracy; Walter Farley. The young American hero adventured with STAR members certainly experience the demands of the “The Black” from an ocean liner, to a deserted island, to reading obligations they have. New York City, and even back to the horse’s native Saudi There are a variety of motivations to read. Among the Arabia. In the first of his series about the Black Stallion, motivations: to learn, for pleasure, to analyze, for enter- author Farley taught his young readers about horses, ge- tainment, and for accuracy, as in proofreading and edit- ography, the horse racing industry, and relationships. ing. The holidays present a wonderful opportunity to in- Kay reminds us that, "Reading for pleasure can trans- troduce, or re-introduce, reading to those you care about. port you elsewhere. Rather than being a burden, reading My 18-year-old granddaughter was exposed to books at my friend's book was a really good escape from business a very early age and her interest was encouraged in many reading that was analytically intense. A particularly intense ways. Her first novel, with very sophisticated character passage caused me to lose myself in the mythical Pennsyl- development, was about werewolves. My son took his vania town, which reminded me of the real Pennsylvania passion for law enforcement into years of self-study and town I grew up in. It actually caused me to momentarily course work, culminating in a role as an instructor for the lose my bearings. When I looked up from the book, it police department. took me a few moments to realize that I was in our bed- "A book is the only place in which you can examine room, not in the small town in Pennsylvania." a fragile thought without breaking it, or explore an explo- As a young girl Kay liked to take math books from the sive idea without fear it will go off in your face. It is one library to work on math problems for fun. She also read of the few havens remaining where a man's mind can get stories about horses. A favorite was The Black Stallion by both provocation and privacy." - Edward P. Morgan

STAR Dot STAR • 11 Knowledge is Power: Online Reviews Enable Informed Decision- Making

By: Angie Ballman Punton @angelanicolebp

When I was in college and it came peer-reviews such as this were much less time to register for the next semester’s prevalent. Today, they are the norm. classes, I always leveraged a handy tool Whether you’re looking for the best Mexi- called RateMyProfessors.com to help can restaurant in Minneapolis, a hotel by me make that difficult choice between the water in San Diego, or which furnace Rhetorical Criticism or Political Com- to purchase, you can find a plethora of munication. Essentially, this website is candid and unsolicited feedback on said to professors what Yelp is to restaurants. venue or product to help you make an Therefore, any “prof” that has been re- informed buying decision. viewed by university students will have A Consumer Review Survey pub- one of three icons next to their name: lished in July of 2014 indicated 88 per- Either a green smiley face (meaning cent of people surveyed indicated they this professor is great!), a yellow face of trust online reviews, despite the fact that indifference, or a red frowny face, indi- this information comes from complete cating the obvious. These “emojis,” as strangers over the internet, and that they they have come to be known, serve as give these reviews as much credence a quick, overall visual rating, with addi- as they would give a recommendation tional variables that include Helpfulness, from a friend. Clarity and Easiness. While perhaps not As a soon-to-be new mom, I have the most relevant factor upon which to been poring over reviews on products choose one class over another, RateMy- for which I now have a need, such as the Professors.com also provides for a “hot- safest car seat and the premiere jogging ness” quotient (after all, we’re dealing stroller. I am seeking opinions from with college students here). parents who have already purchased As you can see from the real-life these products and are willing to share rating on one of my college professors, with me and others why they did or did 38 students rated Mr. Putnam, and not love the item they purchased. How on average thought him to be great; fortunate we are to live in a time when we very helpful and articulate—but not a can so easily benefit from other people’s day before the Diners Club was to meet, pushover. Also of note is that Profes- experiences, both good and bad, before Jan googled the restaurant to confirm sor Putnam was rated as a hottie! As it making our own choices. their reservations. Up popped three happened, the professor teaching the My mom, Jan Ballman, had an reviews, all of which basically said, “Do other class from which I had to choose interesting peer review experience just NOT eat at this restaurant! The service posted only a so-so overall rating of 2.9, last week. My parents are in a Diners is abominable!” Being duly freaked with no hot tamale to be seen. I’m just Club where a group of friends try a new out, Jan made a personal on-site visit. sayin. While the latter professor’s class restaurant every quarter, rotating the “Have you had a chance to read any of conveniently took place two hours later responsibility of choosing the new res- the reviews that have been posted about in the day, the peer reviews definitely taurant. It was Jan’s turn this time, and your restaurant lately?” she inquired? impacted my decision to take Professor when she saw an article touting a new When the manager answered that she Putnam’s class. opening in the Twin Cities, she quickly Just a few short years ago, online locked in reservations for the group. The Continued on page 13

STAR Dot STAR • 12 Self-Advocacy — Ask... Don’t Wait...Ask!

By Rosalie Kramm Ann marie Houghtailing is in the clients in an authentic, real way and lose credibility. Be ready to negotiate business of selling and success. As spend our time and energy strategically if someone does not give you what you keynote speaker of the 2014 STAR planning for what we want out of an want right out of the gate. “Have a annual convention, Houghtailing did event/meeting, put thought into who plan.” When meeting with a potential not mince words when it came down we want to meet and what we want to client, have a communication plan, to what she believes each and every accomplish and move forward. objective. Ask the client, “What do one of us can do to be successful. Houghtailing suggests that to you want?” Listen to the answer. Set “Self-advocacy is about engaging change a behavior, first we have to dates and deadlines, “Nothing happens ownership.” Houghtailing advises that change our belief about a situation, without deadlines.” one has to create their own opportunity, then we have to behave differently to Houghtailing says that lots and lots own their own destiny. “You are support that belief, and then the belief and lots of people will say “No” to you your own best solution.” She says to will become fact. For example, if you when you are asking for business, but never ask, “Why me?” but instead ask, believe you can’t work out because you it doesn’t matter. You learn how to “What’s next?” travel too much, and therefore when ask for business in a different manner As many of us know, we make you travel you never visit the hotel or ask a different group of people, but our own luck, good or bad. When gym, the fact is you are going to be out you keep asking and DON’T take the things don’t go the way you thought of shape and stressed out. “Belief is “No” personally.. Be enthusiastic and they would or should, one is to take as strong as this room,” Houghtailing confident – and everything is possible. the information gleaned from the opined. Ask for what you deserve. Breathe. experience and move forward to a “Accepting less and hoping for Take ownership. new, better idea, thus making your luck. more is not a strategy.” Once again, Houghtailing has a website, Houghtailing commented, “Time Houghtailing emphasized that no annmariehoughtailing.com, and wrote is a shrinking asset and a precious one should go into a formal meeting, a book available on Amazon, “How resource.” She suggested we not waste lunch, or even sharing a coffee with I Created a Dollar Out of Thin Air.” time with non-energetic networking a potential client without strategizing Self-Advocacy is essential for all of our events, lunches that we know will get what you want from the person or successes!!! Go, STAR, Go! us nowhere, but we need to seek out meeting. Otherwise, you are wasting opportunity to connect with potential your time and their time, and you will

Knowledge is Power: Online Reviews Enable Informed Decision-Making

Continued from page 12 had not, Jan proceeded to describe the as “near over-exuberance.” Since all healthy competition, but the information peer reviews that had popped up when Diners had heard the story of the bad benefits all consumers. Both positive and she googled and said, “I need this not reviews prior to arrival, the service their negative reviews have their place; just to happen tomorrow night. Can you table received that night was all the more be sure to back up your opinion with please ensure that we get great service noticed and appreciated. It goes without examples. The more detail, the more tomorrow night?” Upon arrival, it was saying that the next day, Jan wrote the credibility your review will have. immediately and imminently clear that restaurant a glowing review. Your time and money ought to be this restaurant took Jan’s feedback quite I highly encourage you not only to well spent. Let peer reviews be your seriously. They had reserved the best utilize peer reviews, but also to pay it guide to solid buying decisions! table in the house right for her friends, forward and write some of your own and Jan described the service all evening as well. The process not only promotes STAR Dot STAR • 13 Member Profile: Meet STAR Director Jan Ballman

Hometown? St. Paul, Minnesota Family? High School Sweetheart & Husband, Dale; Daughter Angie, who works closely with me at Paradigm; Son-in-Law Kyle, and their daughter and our first grand- child, Caroline, due Feb 2015; Daughter Ashley, who is a kindergarten teacher in St. Paul. Reporting since? 1981. But I transitioned to full-time management and PR in 2002. Loves: The Lord; exercise and fresh air; sports of all kinds; spending time with family and friends; meeting people and trying new things. Has a weakness for? Good wine. When I am not proofreading, I like to read...magazines. If I had a million dollars, I would….save it for a rainy day; I have about six monthly subscriptions. donate more to my favorite charities. Favorite movie? My Cousin Vinny “Oh, yeah—you You may be surprised to know...I worked in a hair salon blend.” from the time I was 11 until I graduated from court reporting Reporting pet peeve? Confirming exactly what will be school. required the day before, only to have it all change the day of.

Welcome New STAR Members

As of 12/10/14

Macklin Behmke, San Francisco, CA Kim McCann, Waxahachie, TX Victoria Dudeck,Chesterton, IN Lesia Mervin, Visalia, CA Kathleen Fennell, Chicago, IL Toni O'Neill, Riverside, CA Jennifer Gaul, Miami, FL Constance Perks, Mays Landing, NJ Jody Gibney, Sausalito, CA David Perry, San Francisco, CA Merilee Johnson, Eden Prairie, MN Judith Pevreall, Glenelg North, Australia Phillip Kaufman, Lafayette, LA Judith Romano, Philadelphia, PA Debbie Klapaska, Washington, DC Timothy Rusk, Denver, CO William LaBorde, Las Vegas, NV Sharon Sherr, San Diego, CA Katiana Louis, Miramar, FL STAR Dot STAR • 14 STAR Dot STAR • 15 CAPTURE EVERY NOTE.

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STAR Dot STAR • 16

  Things are happening at Stenograph!

By John McInerney, Technical Support Manager

Stenograph launched a new and exciting resource called Cindi’s Corner is available exclusively on Stenograph’s the Stenograph Solution Center and Cindi Lynch has intro- Facebook page, facebook.com/Stenograph. This special sec- duced Cindi’s Corner on Stenograph’s Facebook page. tion is written by none other than Cindi Lynch. Cindi posts On September 2, 2014, Stenograph announced the new useful Case CATalyst tips that everyone can use. Some of Stenograph Solution Center. This resource replaces our old- Cindi’s tips might be solutions to common questions or cover er, less user-friendly Stenograph Helpdesk. a feature you may have forgotten about. Check out Steno- What’s exciting about the new Stenograph Solution graph’s Facebook page to catch the next Cindi’s Corner. Center is it supports videos in a document. Seeing a video Here is a sample tip from Cindi: Has your realtime ever just makes it easier to see how a feature works, or how something stopped and you didn't know why? is fixed, rather than just reading about it. The Solution Cen- The most common cause is accidentally turning off Fol- ter also provides a Most Viewed articles section that displays low Realtime. what others have looked for and accessed. Why does this happen? Most commonly, during a break, Another great feature is the Downloads button where you began editing and accidentally pressed Ctrl+L (probably the most commonly downloaded files are saved. Clicking the because you meant to press Shift+L to type an uppercase L, Downloads button will show you several things, such as the or meant to press Ctrl+k for a K-define). In the Default and Most Downloaded files, recently downloaded files that you CAT4 kbd keyboard maps, Ctrl+L is assigned to the "Follow have previously selected, and all the other downloads avail- Realtime" command. When Follow Realtime is selected/on, able. Still have a question about Case CATalyst, CaseViewNet the cursor is at the point of translation. When you turn it off, it or your steno machine? Click the Ask a Question button, type moves the cursor to the position you last edited. This can be your question and send an email to Stenograph’s Technical an advantage if you want to quickly pick up editing where you Support. last left off the next time you have a break. It can be a pain Where do you find the new Solution Center? It is already in the posterior if you invoke it accidentally and don't know at your fingertips! In CATalyst, just click Help and then Sup- what happened! If your cursor is NOT following the point of port Help Desk. Your browser will open up the Solution Cen- translation, try pressing Ctrl+L to toggle Follow Realtime. ter automatically. You can also access the Solution Center by Things are happening at Stenograph in an effort to serve going to stenograph.com, clicking the Support menu and se- you better! lecting Solution Center.

In Memoriam Jim Bouley Tucson, Arizona

Judy Brentano Punta Gorda, Florida

STAR Dot STAR • 17 For Your Information k STARonline.org has a searchable member database. Search by name, city, state, or zip code. k STAR members save money on Pengad products by receiving the lowest catalog price, on most items, regardless of the quantities ordered. k STAR members who spend $3,000 or more annually through Pengad will be refunded their STAR membership dues. k STAR members receive $50 off the renewal of a Stenograph software support contract (excludes Edit support contract). k STAR members receive $50 off the renewal of a writer maintenance contract (excludes Basic without Loaner contract). k STAR members are entitled to 10% off Stenograph supplies (excluding computer peripherals). k STAR members are entitled to $200 discount on a Stenograph professional writer (plus the published cash back). k STAR members are entitled to $40 off the initial purchase of a CaseViewNet license and $20 off the renewal price. k STAR members receive $20 additional discount on Full software support renewal or $15 additional discount on Edit software renewal, if done online prior to contract expiration date. k STAR members can advertise their firms on the STAR website or in the STARdotSTAR newsletter at an affordable price.

STAR Dot STAR • 18 Society for the Technological Advancement of Reporting Membership Application

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XXXTUBSPOMJOFPSH Revised 5/2013 STAR Dot STAR • 19 P P Twinkle Twinkle Little STAR . . .P P P THE GREAT STAR SUGGESTION BOX

All STAR members are encouraged to submit ideas, complaints, and suggestions for improvement to the STAR Liaison/Technology Committee. This committee meets with Stenograph representatives throughout the year to voice concerns and requests of you, the user. All STAR newsletters include this form that you can use to relay your thoughts to the Liaison/Technology Committee. The more feedback and/or input you can provide, the better the committee can represent you and your wishes to Stenograph. The committee will publish responses to your input in future STAR newsletters.

$ TO: STAR Liaison/Technology Committee STAR Headquarters 222 S. Westmonte Drive, Suite 101 Altamonte Springs, FL 32714 (Fax: 407/774-6440) (or email Peggy Antone)

Please relay the following p question p complaint p request to Stenograph ______

(Use additional sheet if more space necessary)

Submitted by: (Optional)______

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STAR Dot STAR • 22 STAR Dot STAR • 23