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Informe De Sustentabiliad 2018

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Informe De Sustentabiliad 2018 EXECUTIVE SUMMARY 2018 Sustainability Report EXECUTIVE SUMMARY 2018 Sustainability Report About this About this Report Report Message from the CEO This document is a summary of América Móvil’s 2018 performance and main achievements in sustainability. It also describes the company’s progress in the framework Company Profile of its sustainability strategy and the events and data concerning the company’s operations in every country where we have presence. Updating Sustainability Given that we understand that the main driver behind sustainable development, is the synergy between private sector, communities and authorities, we are interested in establishing a constructive dia- logue with our stakeholders and offer them the opportunity to share Connecting with Principles with us their feedback on this document. We have also drafted our 2018 Sustainability Report, which includes detailed information on the indicators and programs we implemen- Activating Safety ted in the course of the year. In that technical report we respond to the company’s different forms, indexes, and commitments, such as the Principles of the United Nations Global Compact and the Sustai- nability Index of the Mexican Stock Exchange. Sharing Development Uploading Quality of Life To view our full 2018 report, please access América Móvil’s corporate website at: https://s22.q4cdn.com/604986553/files/doc_downloads/ sustainability/es/AMX-IS-2018-Esp.pdf Associations 2 EXECUTIVE SUMMARY 2018 Sustainability Report Message About this Report from the CEO Message from the CEO América Móvil is making considerable strides in reaching its goal of consolidating its position as Company Profile a world leader in Information Technologies and in the development of connectivity-based solutions, both of which are essential for the comprehensive Updating Sustainability development of societies. Such leadership is based on solid investments to address Connecting with Principles the growing communication needs of our subscribers, both personally and at the business level, using state-of-the-art technology. As a company committed to the Principles of the Activating Safety United Nations Global Compact, we are firmly committed to strengthening América Móvil as a catalyst for development and for improving the quality of people’s lives, on a solid Sharing Development sustainable basis. Uploading Quality of Life Associations 3 EXECUTIVE SUMMARY 2018 Sustainability Report With this in mind, our Sustainability Executive Commi- Year after year, we invest in the modernization of our Furthermore, this year we strengthened our policies ttee established a new sustainability strategy called infrastructure, expand our transmission network, re- and Code of Ethics ensuring that our employees at About this Report “Smart Sustainability” that includes nine objectives new our systems, and automate the operation of our all levels of the organization are familiar with and for our work, in alignment with the UN Sustainable networks. In 2018 we invested $15.1 billion Mexican committed to complying with them. Development Goals. pesos more than the previous year. We wish to thank our investors for their continued Message from the CEO Today, anyone connected to the internet can gain Additionally, as pioneers in the adoption of new trust, our customers for the opportunity they give universal access to content, information, education, technologies, this year we were able to introduce us to serve them with the best comprehensive tele- and entertainment using a mobile device. We are li- 4.5G services in our main markets. This technology communications solutions, our employees for their ving in an era of good fortune for technology. This supports speeds up to 10 times faster in compatible loyalty and dedication, as well as our suppliers, dis- Company Profile great opportunity comes a strong commitment to devices, which considerably reduces latency in the tributors and society as a whole for allowing us to be continue to be an agent of change, promoting inclu- network. This innovation enables us to promote an agent of change by connecting them to the world. sion, economic growth and well-being in every coun- hyper-connectivity and the internet of things. With try where we operate. the NarrowBand-IoT and LTM technologies we are It is with great pleasure that I present América Móvil’s Updating Sustainability able to connect millions of telemetry sensors that 2018 Sustainability Report, where you will find detailed América Móvil is an ally of digital transformation: we consume low amounts of energy and allow us to information about our progress and achievements for offer the best communication options, and, at the monitor millions of devices. All of this will enable us to the year. I reiterate our commitment to continue to same time, we develop new state-of-the-art solu- continue to facilitate and promote the “Digital Life”. make advancements that benefit our clients and to Connecting with Principles tions. Our focus point is to provide a comprehensive contribute to the development of well-being. experience for both consumers and companies, that We have also undergone an internal transforma- meet with all their expectations. tion—our culture, our processes, and our focus—to better serve the interests of our subscribers and Activating Safety We are able to do this because América Móvil has the market. We have improved our training pro- Daniel Hajj Aboumrad always been present, offering much more than just cesses and, in particular, we have implemented a CEO América Móvil one communication channel. We recognize that profound transformation across all our company telecommunications enable technology to play an divisions. We are currently participating in the deve- Sharing Development increasingly more relevant role in improving people’s lopment of projects with multi-functional equipment quality of life, offering our customers the possibility that facilitates the promotion of innovation and con- of being even closer and better connected through tinuous improvement. our networks, data centers, cloud, satellites, and Uploading Quality of Life submarine cables. Associations 4 EXECUTIVE SUMMARY 2018 Sustainability Report Company About this Report Profile Message from the CEO Blaus América Móvil is the leading company in integrated Austia telecommunications services in Latin America and Slvnia Company Profile the largest telecommunications company worldwi- Catia de in terms of total wireless subscribers, only be- Sbia hind China and India. Mania Unit Stats Updating Sustainability ulaia inian Rubli Company Presence Mi ut Ri nuas Connecting with Principles In Latin America, América Móvil operates under its brands uatala iaaua Telcel, Telmex, and Claro. In Europe it operates under the El Sala A1 brand through Telekom Austria, and in the United States Csta Ria Clbia under Tracfone. Panaa Activating Safety Eua Pu As of December 31st, 2018, América Móvil had Brail Sharing Development 360 million Paauay accesses, Uuuay 276 million wireless subscribers (voice and data), Cil Uploading Quality of Life and 84 million revenue generating units (RGUs1). Antina Corporate Headquarters 1 The RGUs of the fixed services include the number of fixed voice and data services accounts Associations and Pay TV (which include the number of subscribers of both Pay TV services as well as other digital services). 5 EXECUTIVE SUMMARY Main Brands and Businesses in the Countries Where We Operate 2018 Country / Region Main Brands Main Businesses Number of Accesses (thousands) Sustainability Report Telcel Mexico (4) Telmex Infinitum 97,785 Brazil Claro 91,702 Claro About this Report Colombia Telmex 36,852 151.8 billion Southern Cone Mexican pesos invested in 2018 to expand, improve, and upgrade Argentina Claro our infrastructure. Chile Claro 33,170 Message from the CEO Paraguay Claro Uruguay Claro Andean Region +859,000 km Ecuador Claro 22,200 of land fiber-optic cable. Company Profile Peru Claro Central America Costa Rica Claro El Salvador Claro Guatemala Claro 241,990 base stations Updating Sustainability 20,829 Honduras Claro of which 65% employ 3G, 4G or 4.5G technologies. Nicaragua Claro Panama Claro Caribbean Connecting with Principles Dominican Republic Claro 8,433 Puerto Rico Claro United States TracFone 21,688 +189 thousand Austria and Eastern Europe kilometers of Submarine Cable. This cable can process 1.125 billion calls simultaneously, Activating Safety Austria A1 Belarus A1 broadcast 11 million HD channels at the same time, and download 2.8 million Bulgaria A1 songs per second. Croatia A1 27,261 Macedonia A1 Sharing Development Serbia A1 Slovenia A1 Tot al 359,919 27 Data Centers in eleven countries—15 are installed in Uploading Quality of Life Mobile voice and data and value-added services(1) Note: For more information please Latin America and 12 in Europe— click here. Fixed-line voice, data, and broadband, and IT services(2) to manage the cloud-based solutions we offer. Pay TV Content sales(3) Associations (1) Includes voice services, roaming, SMS, MMS, e-mail, browsing, entertainment, and game apps. (2) Includes local services and national and international long distance. 6 (3) Includes Claro video and Claro música services. (4) Services provided through subsidiaries that are not concessionaires of telecommunications services. EXECUTIVE SUMMARY Economic Performance Organizational Culture 2018 Sustainability Report About this Report Our Mission Our mission is to ensure that people in every one of the countries where we operate have access
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