2016 INDUSTRY REPORT

INDUSTRY REPORT What is ?

INDUSTRY REPORT The Tourism 100 is our annual ranking of the largest 100 tourism industry corporations worldwide as measured by total revenue. We limited the Tourism 100 report by Airlines, , Tour Operators and Travel Agencies. Each corporation has quoted on the stock exchange. We also separated our search into segments such as Top 15 Tour Operators Worldwide, Top 20 Travel Agencies Worldwide, Top 40 Hotels Worldwide and Top 50 Airlines Worldwide.

Everyone needs to get away every once in a while. But before you embark on your jour- ney, take a look at this list of the top tourism companies in the world, listed by their prominence. This list of major tourism companies includes the largest and most profi- table tourism businesses, corporations, agencies, hotels and airlines in the world. If you are wondering what the biggest tourism companies are, then this list has you covered. This list includes the most famous tourism companies in the industry. This list includes names of the largest tourism businesses. Looking for a travel companies list or just one tourism company in particular? This list should be a good start.

This list has a variety of companies, like Intercontinental Hotels Group, American Airli- nes Group, Thomas Cook Group and Expedia Inc., in it.

This list answers the questions, “What are the biggest travel companies in the world?” and “What are the most successful tourism companies?”

INDUSTRY REPORT METHODOLOGY

Companies are ranked by total revenues for their respective fiscal years:

1. the fiscal year starts on April 1, 2015 and ends on March 31, 2016 2. the fiscal year starts on July 1 2015 and ends on June 30, 2016 3. the fiscal year starts on November 1, 2014 and ends on October 31, 2015 4. the fiscal year starts on October 1, 2015 and ends on September 30, 2016

Figures are as reported, and comparisons are with the prior year’s figures as originally reported for that year. World Tourism Forum does not restate the prior year’s figures for changes in accounting.

INDUSTRY REPORT REVENUES

Revenue figures include consolidated subsidiaries and reported revenues from discontinued operations, but exclude excise taxes.

CREDITS

This year’s Tourism 100 was prepared with the cooperation of the World Tourism Forum and the Nielsen Company.

INDUSTRY REPORT TOURISM & TRAVEL TOP100

INDUSTRY REPORT TOURISM & TRAVEL TOP100

1 American Airlines Group Airlines 21 Singapore Airlines¹ Airlines 2 Delta Air Lines Airlines 22 Air Canada¹ Airlines 3 United Continental Holdings Airlines 23 Turkish Airlines Airlines 4 Lufthansa Group Airlines 24 Korean Air Airlines 5 Air FranceKLM Airlines 25 Airways¹ Airlines 6 IAG (BA+Aer Lingus+Iberia+Vuelis) Airlines 26 Latam Airlines Group Airlines 7 Emirates¹ Airlines 27 Priceline Group Travel Agencies 8 Intercontinental Hotels Group Hotels 28 Ryanair Holdings¹ Airlines 9 Southwest Airlines Airlines 29 easyJet Airlines 10 TUI Group8 Tour Operators 30 Aeroflot Group Airlines 11 Southern Airlines Airlines 31 Expedia Inc. Travel Agencies 12 Air China Airlines 32 jetBlue Airways Airlines 13 All Nippon Airways (ANA Group)¹ Airlines 33 Hotels Group Hotels 14 China Eastern Airlines Airlines 34 Hotels& Resorts Hotels 15 Mariott International Hotels 35 Thai Airways Airlines 16 Cathay Pacific Group Airlines 36 Hainan Airlines Airlines 17 Thomas Cook Group Plc8 Tour Operators 37 Alaska Airlines Airlines 18 Qantas Airways² Airlines 38 Wyndham Group Hotels 19 Holdings Hotels 39 Asiana Airlines Airlines 20 Japan Airlines² Airlines 40 SAS Scandinavian³ Airlines

INDUSTRY REPORT INDUSTRY REPORT TOURISM & TRAVEL TOP100

41 Air Berlin Airlines 61 Finnair Airlines 42 H.I.S Group³ Travel Agencies 62 Indigo¹ Airlines 43 Avianca Airlines 63 GOL Airlines Airlines 44 Hotels Corp. Hotels 64 Hawaiian Airlines Airlines 45 Eva Airways Corp. Airlines 65 Al Tayyar Travel Group Travel Agencies 46 Rewe Group/ Rewe Reisen Travel Agencies 66 Copa Airlines Airlines 47 China Airlines Airlines 67 South African Airways Group¹ Airlines 48 Garuda Airlines 68 Spirit Airlines Airlines 49 Virgin Group³ Airlines 69 Shangri-La Asia Ltd. Hotels 50 Jet Airways¹ Airlines 70 Dart Group Tour Operators 51 China Intl. Travel Service Corp. Tour Operators 71 El Al Airlines Airlines 52 Kuoni Group Tour Operators 72 Shanghai Jin Jiang Intl. Hotels Hotels 53 Air ³ Airlines 73 Melia Hotels Intl. Hotels 54 WestJet Airlines 74 Flight Center Travel Group² Travel Agencies 55 Airlines Airlines 75 China CYTS Tours Holdings Travel Agencies 56 Aeromexico Airlines 76 Ctrip.com Intl. Ltd. Travel Agencies 57 Transat A.T.³ Tour Operators 77 AirAsia Airlines 58 Norwegian Air Shuttle Airlines 78 Wizzair Holdings¹ Airlines 59 Whitbread PLC¹,6 Hotels 79 Rakuten Inc./Rakuten Travel Travel Agencies 60 Crown Resorts Australia² Hotels 80 Virgin America Airlines

INDUSTRY REPORT INDUSTRY REPORT TOURISM & TRAVEL TOP100 81 NH Hoteles Hotels NOTES 82 TripAdvisor Travel Agencies 83 Group AB Hotels the typical fiscal year is the calendar year for 84 Mandarin Oriental Intl. Hotels Hotels 2015 (January 1st-December 31st) 85 Beijing Utour International Travel Tour Operators 86 Service Ltd. Airlines ¹the fiscal year starts on April 1, 2015 and ends on March 31, 2016 87 Juneyao Airlines Airlines

88 Spring Airlines Hotels ²the fiscal year starts on July 1 2015 and ends 89 Airlines on June 30, 2016 90 Pegasus Airlines Airlines 91 Allegiant Airlines Airlines ³the fiscal year starts on November 1, 2014 92 CEBU Pacific Tour Operators and ends on October 31, 2015

93 Tuniu Corporation Hotels 4All local currencies have been converted 94 Resorttrust Inc. (XIV Hotels)¹ Airlines into US dollars based on the 12-month ave- 95 UTAir Aviation Airlines rage of the fiscal year they belong 96 Volaris Airlines Airlines 97 Icelandair Airlines 6Includes revenue from hotel & restaurant 98 Airways² Hotels operations only

99 Carlson Airlines 8the fiscal year starts on October 1, 2015 and 100 Aegean Airlines Airlines ends on September 30, 2016

INDUSTRY REPORT AIRLINES WORLDWIDE TOP50

INDUSTRY REPORT AIRLINES WORLDWIDE TOP50 1 American Airlines Group USA 21 Latam Airlines Group Chile 2 Delta Air Lines USA 22 Ryanair Holdings¹ Ireland 3 United Continental Holdings USA 23 easyJet UK 4 Lufthansa Group Germany 24 Aeroflot Group Russia 5 Air FranceKLM France 25 jetBlue Airways USA 6 IAG (BA+Aer Lingus+Iberia+Vuelis) UK 26 Thai Airways 7 Emirates¹ UAE 27 Hainan Airlines PRC 8 Southwest Airlines USA 28 Alaska Airlines USA 9 China Southern Airlines PRC 29 Asiana Airlines S.Korea 10 Air China PRC 30 SAS Scandinavian³ Sweden 11 All Nippon Airways (ANA Group)¹ Japan 31 Air Berlin Germany 12 China Eastern Airlines PRC 32 Avianca Colombia 13 Cathay Pacific Group Hong Kong 33 Eva Airways Corp. Taiwan 14 Qantas Airways² Australia 34 China Airlines PRC 15 Japan Airlines² Japan 35 Garuda Indonesia Indonesia 16 Singapore Airlines¹ Singapore 36 Virgin Australia Group³ Australia 17 Air Canada¹ Canada 37 Jet Airways¹ India 18 Turkish Airlines Turkey 38 Air New Zealand³ New Zealand 19 Korean Air S.Korea 39 WestJet Canada 20 Qatar Airways¹ Qatar 40 Vietnam Airlines Vietnam

INDUSTRY REPORT INDUSTRY REPORT AIRLINES WORLDWIDE TOP50

41 Aeromexico Mexico NOTES 42 Norwegian Air Shuttle Norway the typical fiscal year is the calendar year for 43 Finnair Finland 2015 (January 1st-December 31st) 44 Indigo¹ India 45 GOL Airlines All local currencies have been converted into 46 Hawaiian Airlines USA US dollars based on the 12-month average 47 Copa Airlines Panama of the fiscal year they belong 48 South African Airways Group¹ R.S. ¹the fiscal year starts on April 1, 2015 and 49 Spirit Airlines USA ends on March 31, 2016 50 El Al Airlines Israel ²the fiscal year starts on July 1 2015 and ends on June 30, 2016

³the fiscal year starts on November 1, 2014 and ends on October 31, 2015

INDUSTRY REPORT HOTELS WORLDWIDE TOP40

INDUSTRY REPORT HOTELS WORLDWIDE TOP40

1 Intercontinental Hotels Group UK 16 Extended Stay America USA 2 Mariott International USA 17 Resorttrust Inc. (XIV Hotels)¹ Japan 3 Hilton Worldwide Holdings USA 18 Carlson Rezidor Hotel Group Belgium 4 Accor Hotels Group France 19 La Quinta Holidays Inc. USA 5 Starwood Hotels& Resorts USA 20 Home Inns Hotel Group PRC 6 Wyndham Hotel Group USA 21 China Lodging Group PRC 7 Hyatt Hotels Corp. USA 22 Choice Hotels Intl. Inc USA 8 Whitbread PLC¹,6 UK 23 The Hong Kong & Shanghai Hotels Hong Kong 9 Crown Resorts Australia² Australia 24 Group India 10 Shangri-La Asia Ltd. Hong Kong 25 The Indians Hotels Co. Ltd. (Taj)¹ UK 11 Shanghai Jin Jiang Intl. Hotels PRC 26 Belmond Ltd. Thailand 12 Melia Hotels Intl. 27 Group5 Singapore 13 NH Hoteles Spain 28 Guoco Leisure Ltd. (GLH Hotels) Poland 14 Scandic Hotels Group AB Sweden 29 Orbis Hotel Group Hong Kong 15 Mandarin Oriental Intl. Hotels Hong Kong 30 Regal Hotels Singapore

INDUSTRY REPORT INDUSTRY REPORT HOTELS WORLDWIDE TOP40 NOTES

31 Oberoi Hotels & Resorts¹ India the typical fiscal year is the calendar year for 32 Banyan Tree Holdings Ltd. Singapore 2015 (January 1st-December 31st) 33 Centara Hotels & Resorts5 Thailand 34 Dalata Hotel Group Plc Ireland All local currencies have been converted into US dollars based on the 12-month average 35 Mahindra Hotels & Resorts India Ltd.¹ India of the fiscal year they belong 36 IFA Hotels & Resorts UAE 37 ITC Hotels¹ India ¹the fiscal year starts on April 1, 2015 and 38 New Hotels Ltd.5 Mauritius ends on March 31, 2016 39 Lux Island Resorts Ltd.² Mauritius 40 Corporation USA ²the fiscal year starts on July 1 2015 and ends on June 30, 2016

5Includes revenue from hotel operations only

6Includes revenue from hotel & restaurant operations only

INDUSTRY REPORT TRAVEL AGENCIES WORLDWIDE TOP20

INDUSTRY REPORT TRAVEL AGENCIES WORLDWIDE TOP20 1 Priceline Group USA 2 Expedia Inc. USA NOTES 3 H.I.S Group³ Japan the typical fiscal year is the calendar year for 4 Rewe Group/ Rewe Reisen Germany 2015 (January 1st-December 31st) 5 Al Tayyar Travel Group S.Arabia 6 Flight Center Travel Group² Australia All local currencies have been converted into 7 China CYTS Tours Holdings PRC US dollars based on the 12-month average of the fiscal year they belong 8 Ctrip.com Intl. Ltd. PRC

9 Rakuten Inc./Rakuten Travel Japan ¹the fiscal year starts on April 1, 2015 and 10 TripAdvisor USA ends on March 31, 2016 11 Qunar.com PRC 12 China Travel Intl. Tourism Hong Kong ²the fiscal year starts on July 1 2015 and ends 13 edream Odigeo¹ Luxembourg on June 30, 2016

14 HRG- Hogg Robinson Group¹ UK ³the fiscal year starts on November 1, 2014 15 Miramar Group Hong Kong and ends on October 31, 2015 16 MakeMyTrip Ltd.¹ India 17 Lastminute.com Group Switzerland 18 Helloworldlimited.com.au² Australia 19 Corporote Travel Management² Australia 20 Success Universe Group Hong Kong

INDUSTRY REPORT TOUR OPERATORS WORLDWIDE TOP15

INDUSTRY REPORT TOUR OPERATORS WORLDWIDE TOP15 1 TUI Group8 Germany 2 Thomas Cook Group Plc8 UK NOTES 3 China Intl. Travel Service Corp. PRC the typical fiscal year is the calendar year for 4 Kuoni Group Switzerland 2015 (January 1st-December 31st) 5 Transat A.T.³ Canada 6 Dart Group UK All local currencies have been converted into 7 Beijing Utour International Travel Service Ltd. PRC US dollars based on the 12-month average of the fiscal year they belong 8 Tuniu Corporation PRC

9 HNA Caissa Travel Group Co. Ltd. PRC ¹the fiscal year starts on April 1, 2015 and 10 Saga Group PLC9 UK ends on March 31, 2016 11 Hanatour Service Inc. S.Korea 12 Cox & Kings¹ India ³the fiscal year starts on November 1, 2014 13 CVC Viagens Brazil and ends on October 31, 2015

14 Lindblad Expeditions USA 8the fiscal year starts on October 1, 2015 and 15 Balmer Lawrie Travel &Vacations¹ India ends on September 30, 2016

9the fiscal year starts on February 1, 2015 and ends on January 31, 2016

INDUSTRY REPORT 2016 INDUSTRY REPORT

INDUSTRY REPORT