Public Document Pack

County Offices Newland Lincoln LN1 1YL

22 November 2013

Community and Public Safety Scrutiny Committee

A meeting of the Community and Public Safety Scrutiny Committee will be held on Monday, 2 December 2013 at 10.00 am in Committee Room One, County Offices, Newland, Lincoln LN1 1YL for the transaction of the business set out on the attached Agenda.

Yours sincerely

Tony McArdle Chief Executive

Membership of the Community and Public Safety Scrutiny Committee (11 Members of the Council)

Councillors C J T H Brewis (Chairman), K J Clarke, A J Jesson, D C Morgan, C R Oxby, S L W Palmer, N H Pepper, R J Phillips, Mrs A E Reynolds, R Wootten and 1 Vacancy

COMMUNITY AND PUBLIC SAFETY SCRUTINY COMMITTEE AGENDA MONDAY, 2 DECEMBER 2013

Item Title Pages

1 Apologies for Absence/Replacement Members

2 Declarations of Councillors Interests

3 Library Needs Assessment 1 - 258 (To receive a report from the Head of Libraries and Heritage which invites the Committee to consider a report on Library Needs Assessment which is due to be considered by the Executive on 3 December 2013. The views of the Scrutiny Committee will be reported to the Executive, as part of its consideration of this item)

Democratic Services Officer Contact Details

Name: Rachel Wilson

Direct Dial 01522 552107

E Mail Address rachel.wilson@lincolnshire.gov.uk

Please note: for more information about any of the following please contact the Democratic Services Officer responsible for servicing this meeting

• Business of the meeting • Any special arrangements • Copies of reports

Contact details set out above.

All papers for council meetings are available on: www.lincolnshire.gov.uk/committeerecords

This page is intentionally left blank Agenda Item 3

Policy and Scrutiny

Open Report on behalf of David O'Connor, Executive Director Performance and Governance

Report to: Community and Public Safety Scrutiny Committee Date: 2 December 2013 Subject: Library Needs Assessment KeyDecision decision? Reference: No Summary: This item invites the Community and Public Safety Scrutiny Committee to consider a report on Library Needs Assessment which is due to be considered by the Executive on 3 December 2013. The views of the Scrutiny Committee will be reported to the Executive, as part of its consideration of this item.

Actions Required: (1) To consider the attached report and to determine whether the Committee supports the recommendation(s) to the Executive set out in the report.

(2) To agree any additional comments to be passed to the Executive in relation to this item.

1. Background

The Executive is due to consider the report on the Library Needs Assessment on 3 December 2013. The full report to the Executive is attached at Appendix A to this report.

2. Conclusion

Following consideration of the attached report, the Committee is requested to consider whether it supports the recommendations in the report and whether it wishes to make any additional comments to the Executive. The Committee’s views will be reported to the Executive.

3. Consultation

a) Policy Proofing Actions Required Not applicable.

Page 1 4. Appendices

These are listed below and attached at the back of the report Appendix A Executive Decision i005893 Library Needs Assessment, 3.12.13

5. Background Papers

No background papers within Section 100D of the Local Government Act 1972 were used in the preparation of this report.

This report was written by Jonathan Platt, who can be contacted on 01522 550586 or [email protected].

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Executive

Open Report on behalf of Richard Wills, Executive Director for Communities

Report to: Executive Date: 03 December 2013 Subject: Library Needs Assessment Decision Reference: I005893 Key decision? Yes

Summary: At its meeting on 2 July 2013, the Executive received a report (“the July Report”) setting out the results of a Library Needs Analysis for Lincolnshire, a proposed revised structure for statutory library provision in the county and proposals for support to be given to communities to provide a network of community libraries. The July Report proposed and the Executive approved a staff consultation and a public consultation on the proposals set out in the July Report for the future shape of library provision in Lincolnshire.

This Report informs the Executive of the results of that consultation and asks the Executive to consider the findings of the staff and public consultations and all other relevant factors including legal obligations set out in this Report and to approve a final proposal for the future shape of library provision in Lincolnshire.

Recommendation(s): That the Executive approve:- 1. the model of library provision in Lincolnshire described in section 6 of the Report as the library service to be delivered by the Council in exercise of its duty under section 7 of the Public Libraries and Museums Act 1964 to provide a comprehensive and efficient library service for people who wish to use it.

2. the delivery of support for communities of 550 households or more not served by a Tier 1 or Tier 2 library (as defined in section 6 of the Report) to access library stock on a regular basis consisting of

(i) a package of support for communities to develop and run community hubs; or (ii) a mobile library stop described in and on the basis of the criteria as set out in section 8 and Appendix 10 of the Report.

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3. the delivery to communities of less than 550 households not served by a Tier 1 or 2 library (as defined in section 6 of the Report) of a mobile library stop as described and on the basis of the criteria set out in section 8 of the Report

4. the delegation to the Executive Director for Communities in consultation with the Executive Councillor for Libraries, Heritage, Culture, Registration and Coroners of authority to conduct all processes (including employment processes), take all decisions, and enter into all documentation necessary to give effect to the above decisions.

Alternatives Considered:

1 Not to make any change to library provision

This proposal is not recommended because it would mean that whilst a more-than comprehensive library system would be maintained it would also remain financially inefficient. Library services are not immune to contributing to the savings required to be made by the Council as a whole and to maintain the existing system would not in the officers' view be the best means to provide a comprehensive and efficient library service as required by the Council’s duty under section 7 of the Public Libraries and Museums Act 1964.

2. Adopt an alternative proposal for reshaping the library service in Lincolnshire by retaining all existing static libraries, reducing opening hours at all static and mobile libraries and introducing charges for the use of People’s Network computers.

The principle of spreading library services more thinly across a greater number of sites was raised within both the staff and the public consultations and was the subject of a detailed alternative proposal submitted by a member of the public through the public consultation.

That detailed proposal has been carefully considered and is dealt with in more detail in paragraphs 4.3.74 and 4.3.75 of this Report.

This proposal is not recommended as it would retain an overly comprehensive library system which would be even more financially inefficient, with library buildings being open for fewer hours than at present, and a new barrier to access being introduced in the form of a general charge for computer use. Library services are not immune to contributing to the savings required to be made by the Council as a whole and to maintain the existing library network with fewer hours and new charges would not in officers' view best provide a comprehensive and efficient library service.

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3 Appoint a third party to operate some or all of the library service in Lincolnshire.

Again this was a proposal that emerged from the consultation in the form of two service-wide expressions of interest which promise to retain an overly comprehensive static library system and increase static library opening hours at the expense of rural mobile library provision. More detail of these specific proposals are set out in paragraphs 4.3.76 to 4.3.82 of the Report.

More generally however the alternative proposal would be effectively to outsource the delivery of library services to a third party.

It is not recommended for the following reasons

(i) Due to the value of the contract which would be required, a competitive procurement exercise would be needed in order to comply with European Union Treaty obligations in relation to the award of public service contracts. This would take at least six months to complete and longer than that to implement, is not certain to deliver a comprehensive or efficient library service and would delay the achievement of savings by at least a year;

(ii) The proposal would not deliver the kind of community hubs or community development that form a key part of the recommended proposals; and

(iii) The proposals would not continue to provide mobile library provision that is highly valued by those that receive it as evidenced by the consultation responses.

Reasons for Recommendation: The Council has a statutory obligation to provide a comprehensive and efficient library service for all persons desiring to make us of it. The Council must, however, provide this service in a financial context of severe austerity and falling Council resources.

Analysis of the existing service has established that whilst it is comprehensive it is inefficient. A restructuring of the service as set out in this Report can be achieved which would continue to provide a comprehensive service, but more efficiently, saving £1.734m.

Further, the responses to the consultation gives the Council a valuable source of information about what library users in particular value about the existing provisions and therefore an insight into things which users value . Particularly important are:

• The space that libraries offer socially for people who might otherwise

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suffer from isolation or as a place that people feel secure • The role libraries play as the focal point or hub of their communities • The importance of libraries for encouraging reading and assisting in the development of literacy, especially for young people

The proposals recognise the importance of these kinds of experiences delivered by libraries for communities. Through a programme of additional non-statutory community development work and investment, the Council’s proposals also seek to harness the energies of communities and use the potential for community run provision as the catalyst to develop community hubs through which local facilities and services can be shaped, sustained and developed. Through support from the Council and others, communities are encouraged to take a leading role in developing and delivering services within their communities.

1. Background

1 Statutory, Financial and Service Context

Legal

1.1 The Executive in reaching a decision on the future of Lincolnshire's library service must ensure that they do so with a proper understanding of the legal framework and their legal obligations. It is important that they understand and properly apply the law in relation to: - the duties and powers under which the library service is provided; - the relevance of responses to the consultation which has been undertaken to inform the decision as to the future shape of the library service; and - the duty to give due regard to the matters contained in Section 149 Equality Act 2010 (S149 of the Equality Act). 1.2 This section of the report is intended to enable the Executive to reach a lawful and rational decision based on a proper understanding of the relevant legal issues; to understand which parts of this proposal are intended to meet the Council's statutory duties, and which parts go beyond that and are intended to be delivered using discretionary powers. The duty to provide a comprehensive and efficient library service 1.3 Under section 7(1) Public Libraries & Museums Act 1964 (S7 of the PLMA), the Council is under a duty to provide a comprehensive and efficient library service for those living and working in its area who wish to use it. Section 7(2) says that in fulfilling this duty, the Council must have regard in particular to the 'desirability' of (i) keeping adequate stocks and (whether by arrangement with other library authorities or other appropriate means) that facilities are

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available for borrowing a range of materials sufficient in number, range and quality to meet the general and specific needs of adults and children; and (ii) encouraging both adults and children to make full use of the library service, and providing advice as to its use; and (ii) of securing, in relation to any matter concerning the functions both of the library authority as such and any other authority whose functions are exercisable within the library area, that there is full co-operation between the persons engaged in carrying out those functions 1.4 The courts have held that a 'comprehensive' service is one which is accessible by all those wishing to use it, using reasonable means, including digital technologies. They have said that there is 'leeway for judgement' as to whether the service in any particular Council area meets the test. 1.5 The courts have also recognised that the question of what constitutes a comprehensive and efficient library service cannot be divorced from resource issues, so it is lawful for the Council to make an overall budget decision and then consider how best to structure its library service provision in the light of the available funding. 1.6 However, the courts have also held that a decision as to how to fulfil the duty under S7 PLMA requires the library authority to assess the needs which the library service should meet, so that it can form a rational view of whether the proposed service is comprehensive and efficient. 1.7 A Library Needs Assessment (LNA) has been undertaken by the library service over the past 24 months which has drawn on data collected by the service, Experian and the Lincolnshire Research Observatory to establish current library usage in relation to population and access. The results of this analysis can be found in the July Report and on www.lincolnshire.gov.uk/librariesconsultation website. 1.8 In summary, officers believe that having regard to the overriding obligation to ensure that all users could access the library service using reasonable means and taking account of the financial constraints, a comprehensive and efficient library service in Lincolnshire can be delivered by providing the services, details of which are set out in section 6 of this Report. Legal powers to support community provision 1.9 In addition to that which is provided in fulfilment of the statutory duty under S7 PLMA, officers recommend the provision of further support to communities for whom accessing a core library will be more difficult than accessing a library under the previous provision, using the Council's general power of competence under section 1 of the Localism Act 2011. 1.10 The community support which officers propose is in summary:

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a) Support for the development of up to 40 local Community Hubs (previously described in the July Report as Tier 3 Libraries) which offer access to library stock and the internet for at least 6 hours per week. b) The retention of a fleet of large mobile library vehicles to take library services to 29 Tier 3 communities of over 550 households and 183 Tier 4 communities of below 550 households, but where there are more than 6 customers per 30 minutes of stop. c) Continued support to schools who wish to subscribe to either consultancy or book deposit and activity services. Further detail is given in section 8 of the Report. Consultation 1.11 At its meeting of 2 July 2013 the Executive approved a staff and public consultation on the proposal that emerged from the LNA as summarised above. There are two legal elements to the issue of consultation. Firstly, whether there is any obligation to consult in the first place including any requirements as to how consultation is carried out. Secondly the general principles governing lawful consultation where the Council is required or decides to consult.

1.12 Under S 3(1) of the Local Government Act 1999, the Council is under a duty to make arrangements to secure continuous improvement in the way in which its functions are exercised, having regard to a combination of economy, efficiency and effectiveness.

1.13 The Council has treated itself as being under a statutory duty to consult. Under S 3 (2) of the Local Government Act 1999 for the purpose of deciding how to fulfil the duty arising under subsection (1) an authority must consult:

(a) representatives of persons liable to pay any tax, precept or levy to or in respect of the authority,

(b) representatives of persons liable to pay non-domestic rates in respect of any area within which the authority carries out functions,

(c) representatives of persons who use or are likely to use services provided by the authority, and

(d) representatives of persons appearing to the authority to have an interest in any area within which the authority carries out functions.

For these purposes “representatives” in relation to a group of persons means persons who appear to the authority to be representative of that group.

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1.14 This is supported by statutory guidance issued in September 2011 about how to discharge those duties. This statutory guidance makes it clear that the obligation to consult is not optional.

1.15 The Council also has a duty as an employer to consult if redundancies are contemplated. The Council has fulfilled these obligations by carrying out full 90 day consultations with members of the public, staff, trade unions, other interest groups and the population of the county as a whole.

1.16 The wider law on consultation has been developed in a number of decided cases but is generally summed up in the so-called Gunning principles (after the case in which they were stated). Those principles and the way in which the Council’s consultation complies with them is summarised below.

1.17 First, consultation must take place at a time when the proposal is still at a formative stage. However, the Council is entitled to consult on a preferred option and is not obliged to consult on all options. What is most important is that, having identified a preferred proposal, the decision-maker maintains an open mind and is ready to proceed differently in the light of the consultation responses. The consultation in this case was carried out on the basis of a preferred option. In the light of responses received, the original proposals have been reconsidered, and modified in some respects. Officers have considered whether these amendments to the recommended proposals are sufficiently different from the original proposals to make it necessary or desirable to reconsult. However, they do not believe that these proposals are sufficiently different to warrant a further period of consultation. The Executive is reminded of the legal requirement to approach its decision having regard to the product of the consultations and with an open mind.

1.18 Secondly, the consultation process must be fair. Sufficient reasons must be put forward for the proposal to allow consultees to give the proposals intelligent consideration and response. In this particular case, the July Report contained a detailed statement of the background and drivers for the proposal, the basis of the Library Needs Assessment and the reasons why in the light of that analysis the detailed proposals for reshaping the library service had been made. The Report was made available as part of the consultation (see section 4 below) and it is considered that this requirement has been met. Also, if further information has been sought by consultees, it has been given, and any further information given to some consultees has also been published on the council’s www.lincolnshire.gov.uk/librariesconsultation web pages on a weekly basis.

1.19 The consultation process must ensure that consultees are given adequate time for consideration and response. In this case 90 days was allowed, which was considered to be a fair period.

1.20 The decision-maker must be aware of the product of consultation and take it conscientiously into account. The body of this Report (sections 5 and 5 below and Appendices, 5, and 9) set out the product of the consultation to

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assist the Executive to conscientiously take the responses into account in reaching a decision.

1.21 Before moving on it should be recognised that the consultation process itself attracted a number of criticisms in the course of the consultation itself. “Many participants found the survey and consultation events unsuitable or inadequate ways to communicate their feelings, and over 600 Lincolnshire residents chose to contact LCC via e-mail, letter or social media to voice their opinions” (Sheffield Hallam University (SHU) October 2013, P146). All these responses, plus a number of petitions, some of which were accompanied by additional comments, were analysed by Sheffield Hallam University and a final report and addendum published on the www.lincolnshire.gov.uk/librariesconsultation web pages and hard copies of them made available in all libraries across the county.

Public Sector Equality Duty

1.22 The Council needs to make sure that it complies with the public sector equality duty set out in S149 Equality Act 2010 when coming to a decision. on the library proposals. In doing so, the Council must have due regard to the needs to:

(1) Eliminate discrimination, harassment, victimisation and any other conduct that is prohibited by or under the Equality Act 2010;

(2) Advance equality of opportunity between persons who share a relevant protected characteristic and persons who do not share it;

(3) Foster good relations between persons who share a relevant protected characteristic and persons who do not share it: Equality Act 2010 S149(1).

1.23 The relevant protected characteristics are age; disability; gender reassignment; pregnancy and maternity; race; religion or belief; sex; sexual orientation: S149(7).

1.24 Having due regard to the need to advance equality of opportunity involves having due regard, in particular, to the need to:

(1) Remove or minimise disadvantages suffered by persons who share a relevant protected characteristic that are connected to that characteristic;

(2) Take steps to meet the needs of persons who share a relevant protected characteristic that are different from the needs of persons who do not share it;

(3) Encourage persons who share a relevant protected characteristic to participate in public life or in any other activity in which participation by such persons is disproportionately low.

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(4) The steps involved in meeting the needs of disabled persons that are different from the needs of persons who are not disabled include, in particular, steps to take account of disabled persons' disabilities.

1.25 Having due regard to the need to foster good relations between persons who share a relevant protected characteristic and persons who do not share it involves having due regard, in particular, to the need to tackle prejudice, and promote understanding.

1.26 Compliance with the duties in this section may involve treating some persons more favourably than others.

1.27 This duty cannot be delegated and must be discharged by the decision- maker. To discharge the statutory duty the decision-maker must analyse all the relevant material with the specific statutory obligations in mind. If a risk of adverse impact is identified consideration must be given to measures to avoid that impact as part of the decision making process.

1.26 In reaching their decision on the future shape of the library service, the Executive must satisfy themselves that they:

a) understand the likely potential impact of the proposals on the statutory equality goals, on the basis of sufficient information;

b) that they have conscientiously and rigorously addressed what steps could be taken to remove or mitigate disadvantages identified for particular equality groups; and

c) have taken such of those steps as they consider appropriate bearing in mind the extent of any adverse effect on members of protected equality groups and the other factors which feed into the decision- making process.

1.27 To test out the emerging proposal for future library services, an Impact Analysis of the proposal was undertaken on the original proposal (See Appendix 7 of the July Report). The preliminary views in that Impact Analysis have been reconsidered in the light of the product of the consultation and in the light of views received from organisations representing the interests of people whom the Council recognised might be particularly adversely affected by the library proposals. Officers have also considered what steps can be taken, in the light of those suggestions, to remove or mitigate adverse effects identified and to see if any positive effects can be created. A further Impact Analysis has been undertaken on the recommended proposal contained in this Report (See Appendix 7).

1.28 As a result of the Impact Analyses, a range of groups/individuals have been identified as being likely to suffer some adverse impacts as a result of the adoption of the proposed model. These potential impacts are taken into account in the design of proposals in section 5 of the Report. A range of

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mitigating factors to address these impacts has also been considered. This is dealt with in detail in both sections 5 and 7 of the Report.

1.29 The Executive are also referred to section 9 of the Report for further legal considerations.

Financial context

1.30 As indicated above, the Council is able to take into account its resources when considering what is a comprehensive and efficient service. When doing so it will want to ensure that the service provided is sustainable and affordable. In this context the Council should reflect on the very difficult and unprecedented financial circumstances it finds itself in.

1.31 In February 2011 the County Council approved a revenue and capital budget up to and including 2014/15 based upon the outcome of a fundamental review of services undertaken in 2010/11. This review was necessary following the Chancellor’s Comprehensive Spending Review 2010 when it was announced significant savings in local authority spending were required and Central Government support for the Council would fall by some 25% over the four year period 2011/12 to 2014/15.

1.32 Government grants, the Council’s main source of income, have been reduced substantially in increments from 2011/12; these reductions are expected to continue into the foreseeable future. Unfortunately, due to a fundamental change in the way local authorities are funded, it is not possible to compare 2013/14 funding levels with previous years, however, it is clear that significant reductions in Government funding have occurred.

1.33 The Council's other main source of income is Council Tax. The Council has chosen not to increase Council Tax for the last three years as it aims "to keep the level of Council Tax one of the lowest in the country". As a consequence of Council Tax not increasing, Central Government has provided a Freeze Grant in each of the three years equivalent to a 2.5% increase in Council Tax in 2011/12 and 2012/13 and the equivalent of 1% in 2013/14.

1.34 The Council identified an original total saving of £125m needed over 2011/12 to 2014/15 to re-invest in services to meet unavoidable cost pressures and reduction in Government support. As time has passed, further savings were required to meet new cost pressures, mainly due to changes in the funding mechanism for local government up to 2014/15. The savings now required are in the region of £146m.

1.35 These savings have ensured the Council is well placed to withstand the immediate uncertainty surrounding local government funding up to and including 2014/15. However, future challenges remain and additional resources or further savings will need to be identified to deliver a balanced budget in future years. It is therefore expected that the Council will have to

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undertake a second fundamental review of its service priorities and related spending needs prior to setting a 2015/16 budget.

1.36 In its response to these pressures the Council on 22 February 2013 approved a budget which provided £8.8m in 2013-14 and £6.8m in 2014-15 for the provision of library and heritage services. Of this, the amount available for front line library services was £6.1m in 2013-14, reducing to £4.1m in 2014-15. It is within the context of that decision that these proposals are made. More detail of the financial aspects of the budget and the proposal are set out in section 10 of the Report.

Service context

1.37 The Council currently provides its library service through a range of different types of provision including static libraries (which vary in size and usage), mobile library provision, a range of targeted library provision for groups with access issues and on-line services (including internet access from some static and mobile services). In addition to these, a range of other services are provided to the community, some of which generate fees.

1.38 The library service has also explored co-location with other organisations and services to improve efficiency and access. Partnership working is already in place to deliver efficiency, for example the Community Access Points at Horncastle and Mablethorpe which are run in collaboration with East Lindsey District Council, and Horncastle Town Council. In March 2013 the South Kesteven Community Access Point and Library in the Corn Exchange in Bourne has offered an even more “joined up” approach to service delivery, with the library being operated by South Kesteven District Council. It is important that exploring and developing these shared service opportunities continues to be a priority for the Council beyond the life of this major review through service culture of continuous improvement and efficiency.

1.39 Many library buildings are used by community groups and public sector organisations as access points to deliver their services to the public. For instance, the service is already being used to engage with NEETs (young people not in employment, education or training), Lincoln College to deliver adult education, Police, Citizens Advice and many other partners. Increasingly, also the public is being signposted to the Library service by Central Government, NHS, Job Centre Plus, young people's services and Adult Social Care for programmes such as Universal Job Search and Universal Credit. Libraries are already a major contributor to GO ON UK ‘digital by default’ agenda and have helped an estimated 15,000 people get online for the first time in the last 12 months.

1.40 Statutory and policy requirements and financial pressures on public services are an imperative to change and examples of increasingly, shared public spaces are now many and varied. These trends are moving library planning from being about library buildings to shaping a library service that can

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contribute in a number of ways to people's well-being and enjoyment of life and learning.

1.41 The Council has, as it is required to do, considered the desirability of full co- operation with other authorities carrying out functions in its area in order to deliver the statutory function of the library service. There is some co- operation across county boundaries in that library stock is purchased through the Mid-Anglia Stock Consortium, but the Council does not wish at present to rely on such arrangements to fulfil its statutory service which require a wide range of organisations and groups to agree delivery model(s) which are not proven as a sustainable approach for statutory service provision across a County.

1.42 It is only appropriate that in times of financial austerity the Council should review its service provision.

1.43 In carrying out that review regard has been had to the way the future of libraries is envisaged within the profession and by government. Central to this thinking has been a series of publications from the Arts Council for England since 2011 in which they have sought to articulate a vision of the library of the future. In 2011 ACE commissioned research into “Envisioning the library of the future” to support their development of a long term vision for libraries. This identified four priorities, which are summarised here:

• Library space and the cultural offer - ‘Libraries in the future will need to be creative, flexible, community spaces which are both physical and virtual’. • Digital technologies and creative media – ‘Libraries have a role as active connectors of communities to digital media’.

• Resilient and sustainable business models – ‘Envisioning has shown a need for libraries to diversify new funding and governance models to decrease their reliance on local authority funding and to develop sustainability. In addition there is an increasing use of volunteers to support the delivery of library services’ • Leadership, skills development and the role of library staff – ‘library staff should no longer only provide access to books or information or act as a mediator between user and library resources. In the future library staff must be active and engaged with their communities’.

1.44 In its own response to the “Envisioning the Library of the future” research in a publication entitled “The library of the future” ACE set out its own four priorities as

• Place the library as the hub of a community • Make the most of digital technology and creative media • Ensure that libraries are resilient and sustainable • Deliver the right skills for those who work for libraries.

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The opening page of the document summary reads “So we can expect to see a shift from a service provided to a community to one in which local people are more active and involved in its design and delivery. Libraries will be recognised as connecting individuals, communities and organisations to innovate, create and provide new library based services and ideas.”

1.45 In January 2013, ACE produced a document by Locality, ‘Community Libraries, Learning from Experience: guiding principles for Local Authorities. It identified four major drivers of change for library services:

• The digital revolution and customer expectations • joining up services • Unprecedented financial challenges • Localism

It is in this service context that the proposals in this Report have been developed

1.46 Now that service provision has been reviewed officers have concluded that a reduced (but still comprehensive and efficient) statutory service can be delivered efficiently in-house and that the kind of community support proposed in this report for the development of Community Hubs by communities themselves is a much more fruitful approach to the joining up of services in rural communities and supporting services beyond those required by S7 PLMA than relying only on co-operation between public sector organisations.

1.47 The Council is statutorily required to provide a 'comprehensive' and 'efficient' library for all persons desiring to make use of the service, but what constitutes such a service involves a significant element of judgement based on an understanding of local conditions and needs. It is the role of the Executive, armed with this understanding, to determine the shape that a comprehensive and efficient service should take in Lincolnshire. It is that judgment that the rest of this Report addresses.

2 The Existing Library Service

2.1 The Executive are referred to Appendices 1, 2 and 3 for a description of the existing library service. The following paragraphs remind the Executive of the conclusion drawn concerning the existing service in the July Report.

2.2 Firstly, the overall pattern of usage, especially visits to libraries was down to just over 2.4m in 2012-13, having peaked at 3.5m in 2005-6. This is also reflected in a fall in stock issues which have fallen from 5m items in 2001-2 to 2.9m in 2012-13. The Council must take account of the fact that it is currently sustaining a network of 47 static libraries of which 44 are currently operated by the county council, and 10 mobile libraries to facilitate a falling number of library transactions.

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2.3 Secondly, and this is a key observation, the geographical spread of static library provision gives rise to a significant overlap of static library catchment areas illustrated by the following:

• Out of 323,242 Households in Lincolnshire 310,485 (96%) are able to access more than one static library within 30 minutes' drive time.

• 164,938 (55%) Households are also able to access more than one by public transport within 30 minutes.

• Out of 130,502 active borrowers living in Lincolnshire, 127,094 (97%) are able to access more than one static library within 30 minutes' drive time (Source: LRO, May 2013).

• 70,842 (57%) active borrowers are also able to access more than one by public transport within 30 minutes. (Source: LRO, May 2013)

2.4 In 2011-12 56% of static library issues were delivered through the 10 largest libraries each of which is located in the county’s largest urban centres. This figure was 51% in 2012-13. If the next 10 libraries by size are added to this, the percentage goes up to 76%. The remaining 24% of static library issues, (483,924) were spread over some 26 libraries with some dealing with as few as 5,210 issues (Pinchbeck).

2.5 One other point should be made before drawing some general conclusions. The Council’s library provision provides a number of services which go beyond the Council’s basic statutory obligation. Principal among these is the provision of People’s Network computers. The Secretary of State in carrying out a formal determination of whether the Metropolitan Borough of Bolton had complied with its duty under S7 of the PLMA confirmed that while provision of computers may very much be part of the Council’s wider economic, community resilience and digital development policies, they are not in themselves a library requirement.

2.6 The overall conclusion that can be drawn from an analysis of the existing service is that it is comprehensive, but given the over-lapping catchment areas and the consequent over-provision, it can be seen to be significantly inefficient. Exploration of co-location with other public services has met with some success, but cannot be planned and delivered as a comprehensive and sustainable model for a county-wide service. Both in the context of a statutory duty to provide an efficient service and that of public sector financial constraint it is incumbent on the Council to address ways in which it can make the service more efficient and thereby more affordable whilst ensuring that it continues to be reasonably comprehensive.

2.7 In fulfilling its duty under S7 of the PLMA the Council must have regard to the desirability of the matters set out in Section 1.3 (i) to (iii) of this report. Officers believe it can be concluded that the existing service does indeed provide for such matters, examples of which are the access to lending

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materials, on-line services, encouragement of adults and children to participate in a range of library services and the co-location of library services with other public services where feasible.

2.8 It is important to bear in mind that reviewing the efficiency of the service is not a matter on which the Council has a choice. It is no less a statutory requirement on the Council to consider the efficiency of the services than it is to ensure the comprehensiveness of the service. Any review of service provision therefore must address the high degree of overlaps in catchments. This would open the potential of not only providing a comprehensive service, but achieve greater compliance with our statutory duty, by also providing an efficient service for the public. To achieve these ends a fundamental review of the service was required by way of a needs assessment.

3 Service Analysis of Need

3.1 The Council has made an assessment of the needs which the library service should meet in order to fulfil its duty under S7 of the PLMA.

3.2 In drawing together a needs assessment the Council is not required to carry out a discrete information-gathering exercise, but is entitled to rely upon the expertise and experience of their professionals and on information gathered from a variety of reliable sources, both local and national.

3.3 The Executive is referred to section 3 of the July Report and its Appendices for the full Library Needs Assessment. The key documents from that Assessment are included in the list of Background documents for this Report. This section summarises those sections and Appendices to put into context the consultation responses reported later in this Report. The Assessment covered 4 stages: Stage 1 – Context 3.3.1 In addition to the context set out earlier in this Report, the Council has explored the purpose of the service in a changing world, its outcomes and benefits, and trends and factors affecting library provision nationally and locally. Library services are not alone in needing to adapt to fast-paced technology changes and the way people and society access information, knowledge and entertainment. The service also has a responsibility, however, to serve those who are less able, or willing, to access books or information on-line. 3.3.2 Trends show a decline in interactions, but still high volume activity; the service is valued by those that use it, and many that do not. However, over the years, the Lincolnshire service has expanded in a piecemeal way, responding to various local opportunities and needs and national policies.

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Stage 2 – Analysis

3.3.3 The Council has thought about how the context above applies to the characteristics of Lincolnshire. As a large rural County, Lincolnshire is quite unusual, even compared to other rural areas, because there are large distances between main centres and a very dispersed, very small settlement pattern. The analysis included, assessment of catchments of libraries (e.g. households within 30 minute journey time by public transport), the size of settlements and the distances between them. It also drew on the service's own performance data, and that available from the Chartered Institute of Public Finance and Accountancy (CIPFA), such as the Comparative Profile published in December 2012. 3.3.4 Some of this data was analysed by Experian, using their well-used Mosaic system which defines groups of people in society, and compared to profiles of the population as a whole. The analysis also drew extensively on the data held by the Lincolnshire Research Observatory (LRO) which undertook analysis of library service data against Lincolnshire data drawn from national sources, such as Indices of Multiple Deprivation (IMD), Census data including Built Up Areas and local transport information. The review also drew on national thinking from Arts Council England (ACE) and the opinions of other library professionals via the Society of Chief Librarians and the experience of other Library Services in planning and making changes. 3.3.5 The analysis of the Lincolnshire service found that the service was used by all sectors of Lincolnshire’s population and achieved high levels of service satisfaction. From work undertaken in the development of the pilot projects at Waddington and Saxilby and some survey work in Spilsby the provision of a variety of books was most important to library users, followed by free internet access, and activities for children. 3.3.6 Access was felt to be important, and there was some support for extending opening hours using volunteers. 3.3.7 These responses were reinforced by the findings of the consultation process undertaken during the summer of 2013 where over 8,000 consultees highlighted that the library was not only about books, computers and facilities, but it was also about people – “visited often for a friendly face, advice, somebody to talk to or just to sit and be” (Sheffield Hallam University Overall Report Lincolnshire Libraries Consultation, October 2013 (SHU October 2013), P50). 3.3.8 This consultation also highlighted the importance of libraries to young people, older people, those who were vulnerable, and those living in deprived areas. 3.3.9 The availability of free to use computers was felt to be important to “younger adults from low income households who may have digital skills but cannot afford broadband or a computer at home, or those who are required to log on regularly to Universal Jobmatch and to continue qualifying for Jobseekers Allowance and need help with setting up a Jobmatch account or creating a digital CV” (SHU October 2013, P50).

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3.3.10 Libraries were also felt to perform an important function in encouraging reading and literacy especially in young children. Stage 3 – Rationale for proposed changes

3.3.11 The analysis was used to shape proposals for changes to the service. The review applied the findings of the analysis and factors identified as important for Lincolnshire's library service and the communities they serve. These included assessment of the optimum mix between concentrating services to achieve efficiency and critical mass – and ensuring Lincolnshire's rural character did not lead to people's exclusion from services. It also included balancing achieving efficiency in service delivery through planned LCC delivery to supporting communities who may want more choice in how services are provided. Stage 4 – Specific Proposals 3.3.12 From this analysis a specific set of proposals was developed, for a statutory and an non-statutory library service. The proposal for a statutory service had three components: 1. Universal services open to all via the internet and Customer Service Centre:

In summary this comprised

• library service’s website and “virtual catalogue” https://lincolnshire.spydus.gov.uk/

• The computerised library management system

• The county council’s customer service centre (CSC), from 9 am to 5pm seven days a week.

• The professional and technical support required to procure (through the Mid-Anglia stock purchasing consortium), process, distribute and manage book stock and other items which can be borrowed by the public

• The distribution and circulation of these materials to library sites

• The Peoples’ Network Computers in the static library network which offer library users access to the library service’s catalogue and online resources

• The Library and Heritage Management Team which run the existing network of County Council library and heritage sites across the county. 2. A service delivered through a group of Core Libraries which are described as follows:

Tier 1 Libraries open for 50 hours per week (10 libraries)

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Lincoln Grantham Boston Spalding Gainsborough Stamford Skegness Louth Sleaford Mablethorpe

Tier 2 Libraries open for 25 hours per week (5 libraries)

Bourne* Market Rasen Horncastle Long Sutton Woodhall Spa *as per a new arrangement with South Kesteven District Council (SKDC) where the existing Neighbourhood Library became part of the South Kesteven Community Access Point and Library in March 2013.

3. Targeted provision for certain groups living outside the 30 minute travel time by public transport catchment which can be summarised as:

• The Home Library Service, which uses small mobile vehicles and partnership working with Lincolnshire Cooperative and volunteers.

• The Listening Lincs Service which provides audio books to people who are registered blind or partially sighted.

• The Bookstart Service which works in partnership with the Bookstart Trust to encourage reading amongst people of all ages and cultures to engage with books, with a particular focus on the under 5s.

• Reading development activities in partnership with different organisations in the private and public sector with the aim of promoting an increase in the love of books and reading e.g. The Summer Reading Challenge; Reading Well Books on Prescription Scheme: story times and rhyme time sessions, coffee mornings, Information Technology taster sessions and "knit and natter" sessions. 3.3.13 In addition to the statutory service to comply with S7 PLMA, it was suggested that a further £578,000 would be spent by the Council on the non-statutory provision of support to communities to enable them to provide

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facilities for borrowing books and other materials to extend the reach of library services into communities, using its powers to do so under S1 of the Localism Act 2011. These can be summarised as:

• The maintenance of existing partnership arrangements at:

Belton Lane, Grantham - (since May 2008) Ingoldmells - (since September 2012 Irby and Bratoft - (since November 2012) Saxilby and Ingham - (since October 2012) Sutton Bridge - (since April 2012) Waddington, Lincolnshire Cooperative Pharmacy - (since December 2012) Winthorpe, Seathorne School - (since November 2012)

• Offering 30 communities with an existing county council static library and 30 communities of more than 550 households (collectively known as Tier 3) support to EITHER Option 1: create their own community-run library to be open for at least six hours per week offering a range of services, such as book lending and internet access operated by volunteers with professional support from the county council. The Council would provide one off support of up to £15,000 for building works or equipment; financial support of £5,167 per annum for the community to operate a library; plus up to 4,000 books and the option of either having the People’s Network or providing their own ICT facilities. OR

Option 2: A 'super mobile' - fortnightly visit (for four hours on a week day afternoon and early evening or three hours on a Saturday) from a mobile library with a range of services, such as book lending and internet access. The cost of providing this service to each of these communities would be £5,167 per annum.

• Offering a further 66 communities ranging in size from 100 to 549 households (collectively known as Tier 4) a monthly mobile stop of up to one hour, at which a range of 2,000 books and web access would be available.

• All remaining mobile library stops, 286 of them, would be withdrawn, although targeted provision set out in paragraph 3.3.12 sub-paragraph 3 above would be available to people in those communities. 3.3.14 Further information about the full extent of these proposals can be found in sections 4 and 6 of the July Report. They are also summarised in the Sheffield Hallam University reports of October and November 2013 which were published on www.lincolnshire.gov.uk/librariesconsultation .

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3.3.15 On 2 July 2013 the Executive agreed to consult library service staff and the public about the proposals for a statutory service described in paragraph 3.3.12 and Council support for the development of non-statutory community- run library provision as set out in paragraph 3.3.13 above. The next section of this Report informs the Executive about those consultations, their results and the conclusions which officers believe can be drawn from them

4 Consultation

4.1 Consultation with staff

4.1.1 Staff have been made aware of the need for changes to the Library Service as a result of changing patterns of usage, and increasing financial constraints via regular staff briefings and meetings with the Site Co- ordinators, and more recently via e-newsletters.

4.1.2 Following the Executive decision a staff consultation document was issued to staff which set out the staffing implications of the proposals. This made it clear that staff and public consultation was being undertaken concurrently over 90 days, and so the proposals were subject to change from both that public consultation and the views of the staff. A series of staff briefings were held across the county during the week beginning 8 July. These were attended by 186 staff and additionally time was available at the end of each session for Unison to meet with their members, or non-members who wanted to speak to Unison.

4.1.3 Questions from these briefings, and those sent subsequently to a dedicated e-mail account (LHFSR), were used to develop Frequently Asked Questions (FAQ’s) sheets with answers which were issued through this e-mail account and made available on the council’s intranet. This process continued throughout the consultation period, with regular updates of questions and answers. Hard copies of these were provided to sites and mobile libraries for staff who did not have their own e-mail accounts.

4.1.4 In mid-August 2013 an interim document was issued to staff which responded to staff and Unison comments received in the first month of consultation. In response to requests from staff, it also included indicative rotas, an amendment to the content and grade of a Job Description, a further proposal on mobile stops and a slight change to the numbers of posts and vacancies.

4.1.5 During the week commencing 9 September a further round of 2-3 hour briefings were provided to library staff, and these were attended by 151 staff. Following an initial presentation by the Assistant Director and Head of Service, staff were given the opportunity to spend time with managers working on different aspects of the proposals, as well as colleagues from Human Resources, Workforce Change and Pensions. Again members of Unison were given the opportunity to meet with their representatives at the beginning or end of each session.

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4.1.6 By the time the staff consultation closed on the 2nd October 2013 189 questions had been received about the staff consultation and interim document. These fell into the following areas:

Subject Number Overall % Rotas and Opening 28 14.81% hours Redundancy 27 14.28% Structure and Workings 25 13.23% Public feedback 16 8.46% Mobiles 15 7.94% Consultation document 11 5.82% Questionnaires 5 2.64% Consultation protests 5 2.64% Job Descriptions 4 2.12% Councillor visits 4 2.12% Sickness 4 2.12% Staffing levels 4 2.12% Ring Fencing 4 2.12% Options Forms 4 2.12% Part time 4 2.12% Staff Conduct 4 2.12% Volunteers 4 2.12% Press Articles 3 1.59% Leave 3 1.59% Children's Survey 2 1.06% Petitions 2 1.06% Public Consultation 2 1.06% Schools Library Service 2 1.06% Alternative Charges 2 1.06% Relief Staff 1 0.53% Maternity 1 0.53% Interviews 1 0.53% Notice periods 1 0.53%

4.1.7 Monthly Joint Consultative Committee (JCC) meetings between senior managers and Unison representatives were held throughout the consultation process

4.1.8 Unison submitted responses to both the initial staff consultation document and the interim document issued on 15 August.

4.1.9 Following the issue of the initial document local support arrangements were put in place for staff to enable them to air concerns, formulate questions and provide support to them through the process.

4.1.10 The service’s Management Team were also provided with support sessions during the programme and also given access to external telephone

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employee counselling support.

4.2 Consultation with the public

4.2.1 The library service worked with the County Council’s Community Engagement Team, to plan a consultation process. The Consultation Institute was commissioned to advise on the design of consultation process. The process lasted 90 days, and consisted of a mix of activities aimed to reach and obtain the views of as broad a range of the population as possible on the Council's proposals for changes to the service. The consultation consisted of public meetings, a formal consultation survey (hard copy and on-line), street surveys at 3 proposed Tier 3 locations and a mobile route. These meetings and documents explained the proposals to consultees, and the Council's Customer Service Centre and library staff were able to give information and answer factual questions asked by consultees throughout the period.

4.2.2 Following the publication of the paper recommending that the Executive consult on the proposal for libraries there was considerable public and media interest in them. A dedicated website www.lincolnshire.gov.uk/librariesconsultation was used as the focus for this debate and following the decision to consult this held all the documents relating to the proposals, individual library site profiles, an online survey and a dedicated e-mail address for comments [email protected] . The Customer Service Centre was also prepared to receive telephone calls about the consultation, and to assist people to complete the survey, or complete it online for them.

4.2.3 Hard copies of the Executive decision paper setting out the proposals were placed in libraries and these were supplemented by the survey.

4.2.4 Over 1,100 letters were sent to stakeholders, district, town, parish councils with libraries in their area highlighting the proposals and the consultation process and response options.. This included over 50 small businesses and social enterprises.

4.2.5 Eight public consultation events which were independently facilitated by Sheffield Hallam University were held in July, and these were attended by 223 people.

4.2.6 A member of the County Council’s Children and Young People's Participation Team (CYPP) was commissioned to undertake a consultation on the proposals with young people under 22 years of age. They did this through a series of seven events using their existing networks to obtain the views of children and young people aged 7-17. The team were able to obtain the views of some additional young people aged 12-22 through the Transition Board and Young Cabinet in different parts of the county.

4.2.7 The County Council’s Community Engagement Team, with the advice from The Children and Young People's Participation Team, designed a survey for

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younger children to enable a wider range of participants to share their views. Around 3,000 surveys were sent to libraries and several hundred were downloaded from the website. In total 76 (parents and children) were involved in the children's consultation and 414 children’s surveys were completed.

4.2.8 During the consultation period over 30,000 hard copies of the adult survey had been distributed to libraries, Citizens Advice Bureau, Job Centres and many other locations. By the end of the consultation period on 30 September 5,599 surveys had been returned or completed online.

4.2.9 In addition to participating in public consultation events and completing surveys, over 600 Lincolnshire residents wrote letters, emails or communicated via social media to LCC to provide their feedback on the proposals.

4.210 Many of these letters included requests for additional information, and this was provided by letter or e-mail to the enquirers. A series of Frequently Asked Questions and their answers were posted on the libraries consultation website and reproduced in hard copy at library sites. A number of additional information tables on static and mobile library performance were also published on the website including:

Number of active library users living in areas of multiple deprivation Library interactions data 2010 to March 2013 guidance notes Library interactions data for 2010-11, 2011-12, 2012-13 Library interaction performance graphs 2001-2013 Mobile library usage October 2010-March 2011, April 2011-June 2012, July 2012-August 2013

4.2.11 In addition to the Council's own consultation, there was significant other community action and engagement, which was also taken into account. A large number of public meetings were organised by various organisations across the county and a Save Lincolnshire Libraries campaign was established, and a petition with over 23,000 signatures and 900 comments was presented to the County Council.

4.2.12 Petitions were also generated in support of libraries at: Alford, Boultham, Branston, Deepings, Kirton, Metheringham, Nettleham, North Hykeham, Scotter, Sutton on Sea, Wainfleet and Welton. The Deepings petition was also accompanied by 432 comments. Four of these petitions were presented to Full Council on 13 September and this generated over an hour's debate.

4.2.13 The consultation generated a considerable amount of local media attention including over 250 newspaper articles and two separate debates on BBC Radio Lincolnshire lasting a total of four hours.

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4.2.14 The consultation process generated a response from approximately 1% of the population of Lincolnshire. 81% of those responses were from library users and 19% from non-users.

4.2.15 In efforts to obtain as wide as possible response from members of the public, the adult survey was taken to a number of locations across Lincolnshire during the latter stages of the consultation, including Council staff engaging with people inside and outside of libraries in: Sutton on Sea, Kirton, Ermine in Lincoln, and some mobile library stops.

4.2.16 1,242 adult surveys completed by students at the Priory Academy (LSST) were also received on the last day of the consultation (SHU October 2013, P12).

4.2.17 As well as the formal consultation, a number of organisations representing people with protected characteristics participated in an Impact Analysis Workshop on the revised proposals, to ensure that the Council had sufficient information to enable it properly to perform the public sector equality duty.

4.2.18 The findings of this workshop are set out in Appendix 7 and the Council’s public sector equality duty is addressed in detail in Appendix 7 and at section 7 of this Report.

4.2.19 In the post consultation period, the service also sought out the views of non- library users using the County Council’s Citizen’s Panel using the same online survey as during the public consultation. The results of that exercise are contained in the supplemental report from Sheffield Hallam University which can be found in Appendix 5.

4.2.20 Further the views of business were canvassed at Greater Lincolnshire Local Economic Partnership annual summit. The summit was attended by a wide variety of organisations (about 180 attendees), including small, medium and large businesses, charities and local authority representatives. Officers spoke with 16 representatives about their organisation’s views on public libraries and the proposals which had been consulted upon. These included local and national businesses, local councils, chaplaincy services, charities and Lincolnshire Police. Points raised included: importance of libraries being accessible and well-used, benefit of shared facilities, IT/ Wi-Fi access, opportunities for networking and promotion. The importance of support to communities around Tier 3 proposals was highlighted by most. Several contacts were made to follow up on joint or closer working.

4.2.21 During the consultation period the Council also sought Expressions of Interest from communities that were interested in running a community library. Most of these submissions used drew on the four page Expression of Interest template for Tier 3 provision which was contained in the Community Information Packs published on the

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www.lincolnshire.gov.uk/librariesconsultation website. They were considered by a county council officer panel, which although it had a library service representative on it, was independent of the Library Needs Assessment Team. The panel’s conclusions are set put in section 4.4.5 below.

4.3 Consultation Findings

4.3.1 The Executive is referred to the independent analysis of the entire public consultation exercise undertaken by Sheffield Hallam University. Their main report can be found at www.lincolnshire.gov.uk/librariesconsultation . The findings were reported to the Council’s Community and Public Safety Scrutiny Committee on 30 th October 2013, published on the libraries consultation website and personal copies were provided to members of the Executive. It is referred to as a Background Paper of this Report. A supplemental report was prepared analysing feedback from specific groups of respondents and the Citizens' Panel on 15 November 2013, which can be found at Appendix 5 of this Report and on www.lincolnshire.gov.uk/librariesconsultation . This section seeks to draw out the general responses to the consultation.

4.3.2 Whilst the staff consultation generated views from all parts of the service that were in scope of the review, the public consultation generated 8,000 submissions. The most extensive response came from active library users. 81.30% of respondents to the adult survey were library customers, and this figure rose to 98.80% of respondents in the children’s survey.

4.3.3 The adult survey respondents largely reflected Lincolnshire’s population in terms of the number of people from different ethnic groups and people with disabilities. However, female respondents outnumbered male respondents by almost two to one. Whilst responses were received from all age ranges 63% of were from the over 50s, which is significantly more than the 41% they make up of the county’s population. The views of working age people are likely to be under represented as are those of residents aged 16-24 years of age (SHU October 2013, P54). In the public survey 15% of respondents considered themselves to have a disability, and (excluding those who "preferred not to say") 2.08% of respondents are from an ethnic minority group e.g. not White British, White Irish or White Other (SHU October 2013, P55).

4.3.4 Many members of staff and participants in the consultation were angry and upset, and disagreed with the idea of saving £2m from the library service, suggesting that the County Council find the savings from elsewhere. Consultees expressed the view that that all communities, rural and urban, should have access to a library to support education and lifelong learning, and to enhance their quality of life. Participants felt that reducing opening hours, sites or mobile stops would reduce access to books and would have an impact on both learning (decreasing literacy levels within the population) and the quality of life of individuals and especially families, young people,

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the elderly and job seekers. This view was particularly strong amongst the young people, and their parents, who participated in the children and young people’s consultation.

4.3.5 Libraries were seen as essential part of many people’s lives, and the effects of library changes would be keenly felt by most survey respondents. Overall, 63% of public respondents stated that the changes to their library would have a significant effect on them personally, whilst 68% said that the effect on their community would be significant. “Access issues" (including travel, cost and location) were cited in further 100 comments, with many of the comments in this category indicating that individuals would no longer be able to use a library if the proposals were approved” SHU October 2013, section 4.5, P107.

4.3.6 Many public respondents highlighted the role of the library as a 'community hub' and the social benefits it brought to individuals and communities. Staff also highlighted the use of libraries by various groups and organisations including reading groups, housing and benefit surgeries and concerns about how the proposals would affect users from deprived areas. This was the most frequently mentioned theme within the Save Lincolnshire Libraries 900 comments document (SHU October 2013, section 6.2, P140), and second most frequently made comment in the Deepings Library petition comments section (SHU October 2013, table 31, P144) “almost 100 comments (from the correspondents to the consultation) indicated that those writing very strongly believed that removal of the library or reducing services would have a detrimental impact upon community life and community cohesion. The issue of greater rural isolation was also a major concern” SHU October 2013, section 4.5, P107.

4.3.7 There was strong feeling from participants in the consultation that the impacts of the changes to the service would be damaging to communities, particularly affecting the elderly, children and young people and jobseekers. However, whilst the consultation generated significant input from the elderly, and some from children and young people the evidence from job seekers directly, was weaker. Staff particularly expressed concerns about job seekers.

Universal Services

4.3.8 There were few comments from staff members or the public on the Universal Services element of the original proposal. However, children and young people suggested developing greater online resources through technological advances and making e-books available through a web server or App.

Tier 1 and 2 Criteria

4.3.9 The proposals were seen to have a greater impact on those who accessed the proposed Tier 2, 3 or 4 facilities, or the existing mobile library network, rather than Tier 1 libraries.

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4.3.10 Whilst the 30 minute catchments by car were hardly questioned by anyone, many respondents and staff highlighted the issues associated with longer journey times and parking costs in urban centres. In contrast, the 30 minute travel time by public transport came in for much more criticism from the public and members of staff alike. The catchment areas for this journey time were questioned by people who felt that they were not realistic. This was of particular importance to respondents from more rural areas, and especially Tier 3 and 4 library users.

4.3.11 Children and Young people questioned whether other criteria should influence any final decision such as footfall e.g. average weekly usage, the number of schools in the vicinity or socio-economic factors e.g. communities with higher levels of deprivation and the likely educational impact for those communities.

4.3.12 At the consultation events, consultees felt that keeping libraries in disadvantaged areas was the most popular criterion followed by keeping libraries which were used the most and in the most populated areas (SHU, section 2.4.1.). This contrasted with the results of the public survey where opening hours were felt be of most importance (overall score being 4.3 out of a possible 5), followed by usage and access in terms of 30 minutes access by public transport (both scoring 4.0), with location in highly populated areas or areas or communities that are disadvantaged being less important (both scoring 3.2( SHU October 2013, Figure 6, P30). This was also reflected in the analysis of the survey comments.

Tier 1

4.3.13 Tier 1 libraries were felt to be less affected than other parts of the service. Feedback from the children and young people’s consultation questioned whether Tier 1 libraries required 50 hours per week, and whether some of those hours could be shared to maintain some Tier 3 time and/or increase the level of mobile coverage or lengthen the stop times in the proposed 66 communities.

4.3.14 Staff felt that there were insufficient evening opening hours at Tier 1, in contrast to the proposal for super mobile libraries to be on site until 6pm. A higher level of service was sought by staff from Mablethorpe Library on Tuesdays when Lincolnshire County Council staff are not on site, access is supervised by staff from Compass Point, and some facilities are not available to the public e.g. DVD and CD hire. There were also a number of suggestions from staff for the proposed 50 hours of opening to be varied according to local needs.

4.3.15 Staff were concerned about the reduced staffing levels at Tier 1 and 2 libraries and the need for increased security measures, given the higher levels of anti-social behaviour experienced at the larger libraries, and the likely increase in usage with fewer LCC operated libraries. They also

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suggested that staffing levels be increased at the busier libraries.

4.3.16 Staff also sought clarification on the use of volunteers at Tier1 and 2 libraries.

Tier 2

4.3.17 The feedback on Tier 2 libraries was similar to that for Tier 1 libraries. Within the public survey opening hours were again felt be of most importance (overall score being 4.3 out of a possible 5), access in terms of 30 minutes access by public transport (both scoring 4.0) followed by usage (3.8) and then location in highly populated areas or areas or communities that are disadvantaged being less important (both scoring 3.2). Reference SHU October 2013, Figure 7, P33. Again survey comments re-inforced this with access attracting 134 comments, Opening hours 97 and travel issues 84 comments (SHU October 2013, Table 12, P67)

4.3.18 Some staff felt that there was capacity to install more computers at some of the Tier 2 libraries to cope with a forecast increase in demand. They also suggested that staffing levels be reconsidered with more staff at the busier libraries.

4.3.19 Again staff felt that more evening opening hours were desirable as well as the local customisation of opening times to meet local demand, e.g. opening on market days.

Tier 3 Community Libraries or Super Mobiles?

4.3.20 This topic generated the highest level of debate and discussion in both the staff and public consultations. In the public survey 43.6% of respondents were users of a proposed Tier 3 library.

4.3.21 There was significant frustration from survey participants that they had to choose between a community run or a mobile library when they really wanted to retain the Tier 3 library as it was. There were many comments about the value customers placed on the knowledge and helpfulness of “their” library staff. However, of the 78% of adult survey respondents those who did make this choice preferred the option of a community run facility (51%) to a mobile vehicle (25%) (SHU October 2013, Figure 8, P55). The preference for community run libraries was more prominent amongst Tier 3 survey participants (63%) and of users of existing community run libraries (85%) (SHU October 2013, Section 7.3, P145).

4.3.22 Within the consultation letters 56 people requested further information about the process of establishing a community run library (SHU October 2013, section 4.5 P106)

4.3.23 Children and young people suggested that schools (some are in immediate proximity to static libraries proposed as Tier 3) should take on the responsibility for certain libraries and that this could also include volunteer

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help. They also suggested looking at the feasibility of incorporating libraries within children’s centres or other local authority buildings to provide a complete package and information point under one roof.

4.3.24 There was significant concern regarding the feasibility and sustainability of community run libraries. Library staff and members of the public questioned the efficacy and reliability of volunteers and the need for them to receive higher levels of support from the county council, especially in terms of financial support, specialist advice and budgeting (SHU October 2013, Appendix 6, P176)

4.3.25 The cuts to the library service were viewed as highly unfair and short sighted approach that would result in permanent damage to the county, because if a community failed to establish or maintain a community run library they would never get it back.

4.3.26 Non-internet users were more likely to prefer a mobile library than broadband users (39% v 24%) (SHU October 2013, P69).

4.3.27 Staff highlighted the fact that the stock level of 4,000 books being proposed for Tier 3 community libraries was less than many of these libraries currently had. They also sought clarification on stock rotation, and the level of internet and computer access which could be offered by community libraries. This included questions about the level of volunteer access to the computerised Library Management System and how this would comply with the Data Protection Act.

4.3.28 Staff, and a number of community groups developing their expressions of interest, asked questions about the availability of library buildings, and the terms upon which they would be made available to community groups. They also wanted to know what would happen to the buildings if community groups did not come forward or they were not used as libraries.

4.3.29 Similarly, staff and community groups sought clarification on what the £5,167 could be used for to support the operations of Tier 3 community libraries.

4.3.30 The public consultation survey and staff consultation highlighted the need for community libraries to have a significant level of financial support. “In particular, 77% of survey participants would want to receive training, 73% would want financial support, 71% would want specialist input on the constitution of the voluntary organisations and 69% requested advice on setting a budget for their library” SHU October 2013, Figure 10, P73)

4.3.31 There were also questions about the transition arrangements between the County Council operation coming to an end, and community libraries commencing operations.

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Tier 4

4.3.32 A large number of correspondents questioned the statistical data used to determine the 100 household urban area threshold and the definition used by the county council.

4.3.33 The participants' viewpoint on the Tier 4 proposal was very clear – the proposed service was viewed as inadequate and insufficient to meet community needs by respondents in all Tiers due to limitations on space and facilities, access, timings, community and social opportunities. An attempt to demonstrate this was made at the "mob the mobile" event in Sutton-on-Sea in September.

4.3.34 However, the existing Tier 4 mobile library users, valued them highly, especially those living in isolated rural communities.

4.3.35 77% of existing users preferred the option of 66 hour long stops, rather than fewer longer stops, compared to the overall average of 35% (SHU October 2013 Figure 13, P77).

4.3.36 In the comments section of the survey form, the highest number of comments related to more frequent stops and requests to leave the service as it is or to have longer stops (SHU October 2013 Table 17, P78).

4.3.37 “A more pronounced personal impact was noted for Tier 4 users with many people describing their mobile service as vital and a lifeline to them" (SHU October 2013, P80) These views were also expressed strongly by staff within the mobile libraries team, who emphasised the need to use the larger district mobile vehicles to reach rural communities, rather than the smaller access mobile vehicles.

4.3.38 The ability to access the internet on a mobile library was questioned by staff, who were aware of limited connectivity at some stops especially when using the smaller Access Mobiles. These vehicles were not considered to be suitable for this type of public stop, being better suited to residential, early years and home library stops.

4.3.39 The proposed changes to the mobile libraries attracted a lot of questions and criticism from mobile library staff. Tier 3 mobile library stops of four hours on weekdays from 2-6pm came in for particular criticism, with drivers then having to return to base and then travel home over forty miles in some cases. This was also linked to the proposal for the dual basing of some mobile library staff to provide cover for each others annual or sick leave.

4.3.40 Staff did not feel that single staffing was feasible due to lone working and health and safety concerns, especially in relation to lift operations.

4.3.41 Staff were concerned about the need to retain services to schools and early years settings as well as Tier 3 and 4 locations.

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Older People

4.3.42 The majority of respondents to the consultation who specified their age were over 50 years of age. Within the consultation many correspondents to the consultation “highlighted the detrimental effect upon elderly people for a number of reasons, including social aspects, increased isolation and negative impacts on wellbeing. The feeling is that for health related reasons the suggested options would not work for many older people.” (SHU October 2013, 4.5, P107).

4.3.43 The most frequent uses of the library were for books and reading, but the importance of the library as a community hub was stressed along with computer provision, the importance of staff (SHU October 2013, P63).

4.3.44 The most frequent concern expressed, was the right to have access to a library and comments relating to the elderly were often linked to comments about travel - “with older people being potentially less likely to be able to travel to another library, and also linked to comments about rural locations - suggesting older people are likely to become isolated in such locations.” (SHU October 2013, P100).

4.3.45 Less than 12% of respondents aged 20-24 preferred mobiles, but this increased to 32% for 70-74 year olds and 42% for those aged 90 or over (SHU October 2013, P69).

Children aged under 16

4.3.46 Of those that wrote into the consultation “the highest number of comments (208) were in relation to the potential for any changes in library services to have a detrimental effect upon young people’s reading and educational development” (SHU October 2013, section 4.5, P107)

4.3.47 This was also a frequently mentioned comment from the Save Lincolnshire Libraries 900 comments document (SHU October 2013, section 6.2, P140), and Deepings Library comments document (SHU October 2013, Table 30, P142).

4.3.48 There were many comments which described how much children and young people enjoyed visiting their library, the value of the library to them, and important features of their library (such as staff and facilities) and as a safe social space before or after school (SHU October 2013, P100).

4.3.49 There were concerns that the time allowed for schools to use libraries may be reduced (SHU October 2013, P100). It was suggested that secondary schools tend to have libraries, but some primary schools do not and use the local library service to support their children’s education (SHU October 2013, P120).

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4.3.50 “Any proposal that would mean travelling to use library services is particularly difficult for children and young people in terms of cost but moreover in terms of safety and parental permission. For many attending a Tier 1 or Tier 2 facility would require parents taking them and many felt this would not be a realistic option for them. For parents, the idea of going into a main centre to use a Tier 1 library had issues over increased cost (fuel and parking) and increased anxiety over how busy it can be both with increased pedestrians and traffic especially if taking a number of small children.” (SHU October 2013, P112).

Young People aged 16-24

4.3.51 182 survey participants indicated that they were aged between 16 and 24 years (SHU November 2013, P1).

4.3.52 A greater proportion of participants aged 16-19 highlighted that the proposals would not have any personal impact on them, compared to 61% of 19-24 year olds whom reported that the proposal would have a significant personal impact on them. Responses from 20-24s were broadly comparable with the overall sample with 73% highlighting 'significant' community impacts.

4.3.53 .'Access' to libraries was clearly the most important factor, particularly relation to opening hours and travel times (SHU November 2013, P4). Books and reading were the most important aspects for this age group (SHU November 2013, P8).

4.3.54 A higher than average number of people from this age group indicated a willingness to volunteer, (21% amongst 16-19 year olds, and 20% amongst 20-24 year olds compared to a survey average of 14%), and get involved in a steering group (12% amongst 16-19 year olds, and 9% amongst 20-24 year olds compared to a survey average of 8%, SHU November 2013, Table 3, P6)

Gender – women with small children

4.3.55 In November 2013 Sheffield Hallam University analysed and summarised data from 543 female respondents aged 16-44 to identify comments specifically from 'mothers' to provide indicative data to illustrate the type of comments that may be specific to this group (SHU November 2013, P1).

4.3.56 The comments are centred on three themes - the importance of the library for their children, issues around accessing the library with children, and comments about mobile libraries being unsuitable for children. (SHU November 2013, P27).

4.3.57 Mothers described their children's (and their own) enjoyment of the library and their engagement with library services and saw visits to the library as part of family life and routine and as a way for children to learn about and become part of the community (SHU November 2013, P27).

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4.3.58 The library was used by children for a range of services, including borrowing books and DVDs, use of the internet, and participating in group activities including story time sessions, homework groups and school holiday clubs. These were especially important for those on low incomes (SHU November 2013, P27). . People with Disabilities

4.3.59 Of the 3,892 survey participants who answered the question, 628 (16%) indicated that they had considered themselves to have a disability. (SHU November 2013, P1). In total 94% of disabled participants described themselves as library users compared to 81% of participants overall (SHU November 2013, P9).

4.3.60 In total, 78% of disabled participants indicated that the library proposals would have a significant effect upon them, compared to non-disabled participants (71%) and the overall sample (63%). (SHU November 2013, P27).

4.3.61 Access to libraries was the most frequently cited issue for people with disabilities, who wanted access to books more than anything else. (SHU November 2013, Table 7, P11).

4.3.62 Fewer disabled participants indicated that they would be willing to be involved in steering groups and to volunteer. In total, 10% were willing to volunteer in a library compared to 21% of non-disabled participants and 14% of the sample overall, and 6% of disabled participants were willing to be involved in steering group, compared to 12% of non-disabled participants and 8% of the sample overall (SHU November 2013, Table 10, P14).

4.3.63 We noted in particular that of those who expressed a preference, disabled people were less likely to prefer the option of community-run libraries to 'super-mobiles' (38% compared to 55% respondents without a disability) although a higher proportion of disabled respondents said they didn't know which they preferred (SHU October 2013, P69).

4.3.64 Staff at were concerned that with reduced staffing levels at Tier 1 and 2 libraries their capacity to assist people with disabilities would be reduced.

4.3.65 Staff also questioned the ability of the mobile vehicles to accommodate mobility scooters.

People from Black, Minority and Ethnic Backgrounds

4.3.66 The analysis by 'BME groups' includes all participants who stated their ethnicity / nationality as any other ethnicity than 'White British' on the final page of their completed survey. It should be noted that over 1,400 participants did not specify their ethnicity (SHU November 2013, P1).

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4.3.67 The age profile of BME participants was very different to the overall survey sample, with 40% of BME participants under 16 years of age. The proportion of library users was also fewer with 73% declaring themselves as library users, compared to the survey average of 81% (SHU November 2013, P19).

4.3.68 51% of BME participants indicated that the library proposals would have a significant effect upon themselves. This is lower than the perceived impact indicated by the overall sample (63%). 18% of BME participants indicated that there would be a small effect upon themselves, which is comparable with the overall sample (SHU November 2013, P23).

4.3.69 Unlike other sub-groups, Books/reading exceeded access as the most frequently cited comments by BME participants (SHU November 2013, P20).

Job Seekers

4.3.70 Within the correspondence received during the public consultation, there were 39 comments relating to the negative impact of the library proposals on jobseekers, particularly due to restricting computer access. However, these comments were primarily focused on the perceived impacts reported by other people, rather than comments from job seekers themselves. (SHU October 2013, section 4.5, P107). Similarly, some staff expressed concern about the ability of job seekers to travel further to libraries to access computers to undertake job searches and make benefits claims.

4.3.71 In October 2013 the number of people claiming jobseekers allowance for over 6 months in Lincolnshire stood at 5,455 people, decrease of 2,330 (17%)since October 2013 The long term unemployed accounted for 46 per cent of all claimants in Lincolnshire. This is slightly lower than nationally, where 48 per cent of claimants have been claiming for over 6 months (Source: LRO).

4.3.72 In October 2013 the LRO: reported that the number of claimants aged 16 to 24 in Lincolnshire stood at 3,700 people, a decrease of 25 on August's figure to become the lowest claimant count total in this age group since November 2008. This was also reflected nationally, where the total claimants in this age group were also at their lowest since November 2008. The 16 to 24 age group currently makes up nearly 31 per cent of all claimants in Lincolnshire compared to 27 per cent nationally (Source: LRO).

Impact Analysis

4.3.73 The picture emerging from the consultation responses in relation to particular groups with a protected characteristic can be supplemented from the feedback received from representative groups at the workshop on 14 November 2013. These are captured in the Impact Analysis at Appendix 9 and addressed in terms of the impact of the final proposals in section 7 but can be summarised here as follows

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• The importance of interaction both in social terms (as heavily highlighted in the consultation responses) but also with staff. There was a good deal of concern about any proposal for unstaffed libraries delivered through self-service technology; • Migrant communities tended to move around so may not join a library and may be particularly affected by charges for use of facilities to non-members. The fact that membership is free should be made more widely known and a push towards library membership undertaken • Such communities also did not have access to internet at home usually and did not have printing facilities. The ability to access the internet and to print was important to such communities particularly for children doing homework • There was concern that people whose first language was not English would not be able to access reading materials except at one of the core libraries • Access to buildings if the community library moves to other accommodation may be an issue • The importance of staff on mobile libraries being sufficiently trained to deal with people’s needs from a library perspective and not just drivers if they were to be single staffed

Alternative Proposals

4.3.74 There were a number of suggestions from both public and staff consultations that a wider provision of Council libraries could be achieved by some combination of reducing opening hours and staffing, increasing the use of volunteers and charging. One member of the public, produced a detailed alternative proposal to save the £1.937m. This retained all Tier 3 libraries on reduced hours, by reducing opening hours and staffing levels, increasing the use of volunteers at Tier 1, 2 and mobile libraries, and introducing a £0.50 per 30 minutes charge for internet use.

4.3.75 This proposal was given serious consideration, but its negative impact on Tier 1, 2 and mobile libraries was felt to be too great, as was the financial barrier to computer access that it would introduce. However, some elements of the proposal can be seen to have influenced the design of the proposals described in sections 6 and 8.

4.3.76 The other alternative proposals that emerged from the consultation came from two organisations that indicated their belief that they could take over the whole of the existing library service and deliver it while making the required savings.

4.3.77 Bibliotheca Ltd, who supply the library service’s Radio Frequency Identification (RFID) self service technology, submitted a series of brief proposals which envisaged retaining all Tier 3 libraries and opening hours using their existing technology, and their SmartBranch technology under which library users would access an unstaffed library using their library card

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and PIN. Although this approach had the potential to enable all libraries to be open 24 hours a day, 7 days a week, the technology has never been used in UK. The cost of installing this technology ranged from £450,000 to £875,000, plus support costs ranging from £1,500 per library to £5,167 per library excluding business rates. Under this proposal the large mobile library vehicles would not be used, and only the 4 small access mobiles would be used to deliver Targeted and Tier 4 provision.

4.3.78 Different degrees of management by the county council or Bibliotheca were suggested, ranging from all sites being managed by the county council to all being managed by Bibliotheca. The latter would need to be undertaken following Transfer of Undertakings (Protection of Employment) Regulations 2006 (TUPE), negotiations under staff would transfer to Bibliotheca and retain their current terms and conditions. Bibliotheca’s budget proposal suggested that they would deliver the £1.937m of savings required by the county council.

4.3.79 These proposals were given serious consideration. However, whilst the proposals suggested that all the savings could be made, this technology has never been used in UK and would require between £450,000 to £875,000 of capital investment, plus support costs ranging from £1,500 per library to £5,167 per library excluding business rates. The greater reduction in staffing levels and the lack of large mobile library vehicles were not felt to address concerns raised during the staff and public consultations. Concern was expressed at the impact analysis workshop on 14 November 2013 at the impact on elderly and disabled people especially of having unstaffed facilities. Officers have significant concerns as to whether such a proposal could be made consistent with the Council’s equality duties. Further, pursuit of this option would require a Europe-wide procurement process to be undertaken, and this would take at least six months, and longer to implement with no guarantee that the savings sought by the council would be achieved and a comprehensive and efficient library service delivered.

4.3.80 Greenwich Leisure Ltd (GLL) is a charitable social enterprise which specialises in leisure management and has, more recently expanded to manage library services. GLL’s Libraries Division currently manages library services in the London Boroughs of Greenwich and Wandsworth. In actively seeking to expand this portfolio GLL expressed an interest in managing Lincolnshire’s Libraries in entirety, including Tiers 1, 2, 3 and 4, as well as central support functions. The proposal would involve all staff currently working within the Library Service being transferred into GLL’s employment under the TUPE regulations. Library opening hours would be retained and services would be developed.

4.3.81 GLL’s budget proposal envisaged making savings of £1.8m, through a 15% reduction in operating costs, 30% increase in income and a £925,000 reduction in management support costs, the materials budget, mobile library service and transport costs. The balance of savings would be delivered following a full review of the service.

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4.3.82 The GLL proposals were given serious consideration. However, whist they showed how most of the savings could be made on paper, they only provided limited detail on how the management operation would work in practice. The level of reductions to the mobile library service were not felt to address concerns raised during the staff and public consultations and pursuit of this option would require a Europe-wide procurement process to be undertaken, and this would take at least six months, and longer to implement with no guarantee that the savings sought by the council would be achieved and a comprehensive and efficient library service delivered.

4.4 Tier 3 Expressions of Interest

4.4.1 In addition to obtaining people’s views about the library proposals through the consultation process the council at the same time gave the opportunity to 30 communities which currently have a county council operated static library in Tier 3, and 30 communities of more than 550 households, to express an interest in developing a community run library or receiving a fortnightly super mobile service.

4.4.2 By the end of the consultation period on 30 September 25 of the 30 communities with a county council operated static library had expressed an interest in developing a community run library. There were multiple Expressions of Interest in Birchwood (2), Cherry Willingham (3) , Crowland (2), Nettleham (3), North Hykeham (2). Subsequently, the expression of interest for Scotter Library was withdrawn by the applicant because they did not consider it to be “financially viable”. A list of the expressions of interest can be found at Appendix 9.

4.4.3 Lincolnshire Cooperative, who already operate the library from their pharmacy at Waddington, expressed an interest in developing similar facilities in their foodstore at Spilsby, pharmacy in Welton and by acquiring 3 of the County Council’s Library sites, at Boultham, Cherry Willingham and Nettleham and operating them in a similar way on the Tier 3 terms offered by the County Council.

4.4.4 Additionally, 6 out of a possible 30 Tier 3 communities of more than 550 households without a current static library had expressed an interest in developing a community library. Two, Ingoldmells and Sutton Bridge already have one, but wished to develop their offers further. The other locations were Navenby, Swineshead, Heckington and Wellingore. On 29 October Barrowby Parish Council also expressed an interest in developing a community library, bringing the total to 7.

4.4.5 This response gave good reason to believe that there was real potential for community hubs including library provision to be developed in the county in addition to the Council’s proposed statutory provision. The Expressions of interest were then scored by an internal County Council panel of officers representing the library service, property, finance and audit functions. A possible 60 marks were available, and the following scored more than 45:

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Library Organisation

North Hykeham North Kesteven District Council Pinchbeck Pinchbeck PC Bracebridge Bridge Church Lincoln Bracebridge Heath Bracebridge Heath PC Holbeach University Academy Holbeach Birchwood Birchwood Access & Training Centre Skellingthorpe Skellingthorpe PC Washingborough Washingborough PC Branston Branston & Mere PC Ermine Birchwood Access & Training Centre Navenby Navenby PC Ruskington Ruskington PC Crowland Crowland Community Library c/o Crowland Cares Nettleham Nettleham PC Heckington Heckington PC Donington IDEA Ingoldmells Ingoldmells PC Metheringham Metheringham PC Cherry Willingham Cherry Willingham News Group & Village Centre Partnership Scotter Scotter PC –withdrawn 22.10.13 Cherry Willingham Cherry Willingham Community Partnership Wragby Wragby Centre Community Wellingore Wellingore PC Caistor Caistor Arts & Heritage Centre Crowland Octagon Centre

4.4.6 Nine organisations did not achieve the required score of 45. Further information is now being sought on certain aspects of their submissions in order to enable a rescoring process to be undertaken:

Library Organisation & Further Information Required

Birchwood Active Nation Q4 - Further explanation required on how the library will operate Q6 – Contract with City of Lincoln runs until May 2016 risk if not awarded after this date Q7 – Further details on financial capacity to be supplied

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Nettleham Nettleham Community Library EOI is a proposal to set up a community interest company. Further details on financials which link to the running of the library and sustainability Sutton Bridge Sutton Bridge Community Q7 – Further financial data to support the long term sustainability North Hykeham North Hykeham TC Q4 & Q5 – Further details on where the library will be located and how operate when only require 'accounts and employment management system'. Q6 – Further details on risks and sustainability Q7 – Provision of financial data Swineshead Swineshead PC Q4 & Q5 – Further details on where the library will be located and how it will operate when no assets are required Q6 – Further details on risks and sustainability Welton Welton PC Q5, Q6 & Q7 – Further details on how the library will operate, risks and financial data. Kirton Kirton PC Whole EOI requires further information Burgh Le Marsh Burgh Le Marsh TC Need to submit an EOI – currently only a letter Alford Alford TC Need to submit an EOI – currently only a letter

4.4.7 Lincolnshire Co-operative's letter of interest in the libraries at Nettleham, Cherry Willingham, Welton, Boultham and Spilsby was also considered by the panel, and the panel felt that as they were the sole bidders for the Boultham and Spilsby sites they should be informed that their Expression of Interest could go forward for these two libraries. They were also encouraged to participate in the joint working discussions on the other sites three sites where there were community led Expressions of Interest.

4.4.8 Overall the number and quality of Expressions of Interest give strong evidence that the concept of community libraries operated as part of wider community hubs and supported by the Council, not as part of its statutory library service but as part of its wider community engagement and development functions, is both deliverable and sustainable. Further detail of

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the way in which the Council’s support to this community interest can best be organised and delivered is set out in section 8 of this Report

4.5 Additional Information

4.5.1 During the consultation period the Office for National Statistics released updated information on Built Up Urban Areas (BUAs) based on the 2011 Census. This had the effect of increasing the number of communities in Lincolnshire with more than 100 households by 108, to 243.The methodology used and a list of those communities can be found Appendix 4d

4.5.2 This was a point made by a number of communities in the consultation itself.

4.6 Differential responses to the consultation from different members of equality groups have been noted at 4.2.42 to 4.3.74 above. Equalities and steps to be taken to address equality issues are addressed in paragraphs 5.19 to 5.29 and 7.27 to 7.46 below.

5. Summary of Issues Emerging from Consultation and Recommendations on addressing them

5.1 The proposal to save £1.937m from the library service attracted widespread opposition from library users, Unison and staff and a high level of engagement with the consultation process. Genuine and heartfelt concerns were expressed about the proposals and their short and long term impact on people, especially the young, the old, those with disabilities and the unemployed, although evidence from jobseekers themselves was hard to find.

Recommendation: The Executive must seek to balance its need to make financial savings against its statutory obligation to provide a comprehensive and efficient library service and its aspirations to support community action and cohesion. The concerns raised during the consultation process therefore should be and have been taken into account as far as possible in the redesign of the service, but provided that the Council can meet its statutory obligations the intention to save £1.938m from the service's operating budget remains. It is considered that this Report does recommend a proposal for the future of library provision that complies with the Council’s statutory obligations and at the same time provides a package of support to enable communities to deliver sustainable local library facilities as part of wider community hubs. However, the proposals contained in this Report about how the original proposal should be amended to reflect the outcome of the consultation do impact on the amount and timing of the savings to be made. This is dealt with in more detail in sections 6, 8,10 and 11 below.

5.2 Consultation respondents saw Libraries as an essential part of many people’s lives, and said that the effects of library changes would be keenly felt by nearly two thirds of respondents who also believed that the effect on

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their community as a whole would be even greater. Responses stressed the importance of library buildings as safe social spaces and the contribution that a visit to a library made to people’s general wellbeing.

As well as the importance of the space, libraries were seen as important to developing a reading culture especially amongst the young and as contributing to the development of literacy. For certain communities libraries were important for accessing the internet and being able to do and print homework

Recommendation: The importance of libraries to many people's lives is recognised. In particular the role of libraries as social space is noted and needs to be taken account of in the design of the service. What came though from the consultation is that a library is about more than borrowing materials and that access to a library for many library users means access to a place offering a particular experience. It is incumbent on the Council therefore to revisit its proposal from this point of view and look at ways in which physical access to the core Tier 1 and 2 library buildings can be facilitated, particularly for people outside the 30 minute by public transport zone taking into account high levels of car usage in Lincolnshire and the fact that 100% of Lincolnshire residents are within 30 minutes of a core library by car.

The solution to this issue is in fact already in existence in the form of the Council’s award winning CallConnect service. This is described in more detail in paragraphs 6.35 to 6.37 below.

The importance of libraries to encouraging and developing literacy and reading culture are also recognised. The core statutory service will continue to deliver services to schools and a number of reading development activities as described in paragraph 6.39 to 4.41 and 8.33 below.

The provision of computers are not seen as a core responsibility of the library service (see paragraph 2.5 above). However, the core libraries will continue to provide internet access and the support provided to community libraries will also incorporate IT provision as part of the Council’s community development role.

5.3 The Universal Services element of the original proposal received very little comment, except from children and young people who wanted it developing further.

Recommendation : That Universal Services continue to be delivered and developed in response to customer need.

5.4 Tier 1 and 2 libraries were felt to be less affected by the proposals. However, the Tier 1 and 2 selection criteria were hotly contested by many individuals and communities during the consultation period, and especially the 30 minutes catchment by public transport. However, in the public consultation survey, the logic of requiring a library to be well used, and

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accessible “less than 30 minutes away by public transport” were the most important criteria at Tier 1 and 2, closely followed by location in highly populated areas and locating a library in an area or community that is disadvantaged. At the public meetings keeping libraries in disadvantaged areas received more support than usage, population or catchment areas. Retaining the ten Tier 1 and five Tier 2 libraries received the highest levels of support in the children’s questionnaire (SHU October 2013, Figure 17, P128)

Recommendation: To take full account of the consultation, the original Tier 1 and 2 criteria have been reviewed in the light of feedback from the consultation and the 2011 Census data. An exercise has been conducted to identify the top ten Tier 1 libraries if they are to be identified by scores based on 30 minutes by public transport catchment, users, Built Up Areas and the most relevant Indices of Multiple Deprivation (IMD) domains (income, skills, employment and education). This exercise would identifiy the ten libraries in the county which have the largest catchments, user bases and reach deprived communities. The result of the exercise identified same top ten Tier 1 libraries as in the original proposal contained in the July Report.

Similarly, an exercise has been conducted to identify the next 5 Tier 2 libraries if the criteria for the five Tier 2 libraries were users, IMD indicators, rurality and isolation scores in order to take into account areas which are disadvantaged and rural as well as ensuring the usage of the library is taken into account. Again this results in the same five Tier 2 libraries being identified as in the original proposal set out in the July Report.

A full description of the methodology and its application can be found in Appendix 6.

However the Council does need to take into account the concerns expressed in the consultation about the reality of travelling to a core library even from within the 30 minutes by public transport zone. It is known that car usage in the county is high, with all but 17.9% of the population not having access to a car (LRO, September 2012, P34) and who cannot access a core library by car, but who would not come within the definition of groups currently able to access the Home Library Service. It is therefore recommended that the scope of the Home Library Service is extended. Detail of this recommendation can be found at paragraphs 6.31 to 6.34 below.

A further point raised in the consultation was access to a wider library stock which will be affected by the reduction to ten Core 1 Libraries and five Tier 2 Libraries. In particular a number of respondents pointed to the reservation charge as being a barrier to access where a core library is less readily accessible. This is noted and agreed and it is recommended that the charge for up to 10 reservations be removed. This is dealt with in more detail in paragraph 6.9 below.

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5.5 There may be sufficient space to increase the number of people’s network computers in Tier 2 libraries.

Recommendation: That the possibility of increasing the number of People's Network computers in Tier 1 and 2 libraries is explored.

5.6 The use of volunteers at Tier 1 and 2 libraries was felt to need further clarification by staff.

Recommendation: That Tier 1 and 2 libraries will continue to use volunteers in the way they do at present.

5.7 Whilst changes to Tier 3 libraries are not welcomed, on balance the concept of community run libraries was felt to be preferable to a super mobile service, especially at those communities which already had a static library. These facilities are seen as important community hubs with the potential to offer much more than a library. The role of the library as a community hub, came out particularly strongly from members of the public and especially from the Save Lincolnshire Libraries campaign. However, concerns were expressed about the availability of library buildings, amount of library stock, facilities which would be available at these community hubs and their long term viability. Transition arrangements were questioned, and the need for training, advice and ongoing support was stressed.

Recommendation : The importance of existing libraries as community facilities is recognised. However, the Council does not have an obligation to provide them as part of its duty under S7 of the PLMA. There is, though, considerable potential for the provision of community run library facilities to act as a catalyst for building wider community resilience and cohesion and strong arguments for the Council to support such facilities as part of its wider community engagement and development role. It is recommended that as part of its wider community engagement and development role that the Council encourages and supports community library provision as part of the development of wider community hubs .

It is recommended that the community hub concept is supported, with:

• A further deadline for Tier 3 communities to submit an expression of interest; • The creation of more Library Development Officers; • Ten year leases on LCC owned buildings, with at least four year rent free periods; • At least 4,000 items of library stock which is regularly renewed and rotated with other Tier 3 community libraries. • Access to the computerised library management system through a managed service from the council’s IMT provider paid for by the council. This would be subject to review after four years. • Access to the People's Network including hardware in the first instance.

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• Access to training resources, advice and support, including Community Development Support through new community advisor roles from the Community Engagement Team within Public Health (costing £250,000) (More information about the Community Support Process can be found in Appendix 11) • More time for communities of more than 550 households to develop their community hubs proposals through the implementation of an 11 month transition period to 31.3.2015 during which approximately 60% of existing hours at Tier 3 libraries are maintained by the county council.

It is worth noting that the latter will delay the achievement of £1m of the budget saving until 2015-16.

However, it should also be noted that the Tier 3 criterion of 550 households has been used to determine resource allocation and the level of support at this time. Clearly the size of communities will develop over time. It is not the Council’s intention that the same or any support would be available to communities to establish a community-run library should they meet the 550 household threshold at any time in the future.

5.8 The viability of the community hub idea was reinforced by the 40 expressions of interest received from organisations and individuals interested in developing community libraries, including the offer to operate five more by Lincolnshire Cooperative, following their experience at Waddington.

Recommendation: That all those who submitted an expression of interest receive feedback on their expressions of interest, and those scoring less than 45 out of 60 are given the opportunity to provide additional information. Additionally, that Lincolnshire Cooperative are encouraged to develop their proposals for Boultham and Spilsby libraries, and to support the community initiatives in Welton, Cherry Willingham and Nettleham.

5.9 The Tier 3 super mobile idea was not well received by most respondents, and the timing of the four hour longer stops on weekdays was heavily criticised by staff. .

Recommendation: That the Tier 3 communities with over 550 households which do not submit an expression of interest will be offered a longer monthly mobile stop of no less than 2 hours per month.

5.10 Whilst the Tier 4 concept was not challenged, mobile libraries were seen as inadequate and insufficient to meet community needs by most people. However, they were highly valued by those who used them, and there were a number of requests to retain as many stops, as frequently and for as long as possible. Staff highlighted the need for larger vehicles to be used to deliver these services because of the facilities they offer including better internet connectivity. The lack of use of stops after 5pm was questioned.

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Recommendation: That four large mobiles with a business continuity vehicle are used to deliver mobile stops to communities between 10am and 5pm without a static library, communities of more than 550 households would receive this service and communities of less then 500 households where there are more than 6 customers per 30 minutes of stop. More detail of this change is given in paragraphs 8.25 to 8.37 below.

5.11 Single staffing of mobiles was not popular amongst staff and may present operational difficulties when combined with a demand led approach which focuses on busy stops.

Recommendation: That the large mobiles are double staffed where risk assessments require them to be which may include an assessment of the needs of customers with particular assistance needs.

5.12 Opening hours were felt to be the most important element of access at all the proposed Tiers. Whilst the concept of Tier 1 and 2 libraries did not attract much comment, staff felt that opening times needed some local adjustment, especially in relation to the proposal for the mobile libraries to be open until 6pm, and to allow higher staffing level during opening times in anticipation of higher usage levels. As set out above the length of mobile library stops was a significant issue for those receiving them

Recommendation : The needs of all customers at Tier 1, 2, 3 and 4 should be taken into account and balanced when setting opening hours including the length of mobile stops. In applying this to a revised delivery model it is recommended that Tier 1 and 2 opening times are reduced by 59 hours per week in order to retain four, rather than two access mobiles for the Home Library Service and provision to residential care homes as part of the statutory service. Additionally, the Tier 1 and 2 opening hours should be refined to reflect local patterns of usage, and subsequent work by the service has identified relatively low levels of usage after 6pm and on Saturday afternoons.

In general it is recommended that Tier 1 libraries should be open from 40 to 48 hours per week, and Tier 2 libraries should be open for between 18 to 31 hours per week (45in the case of Bourne due to the arrangement with SKDC) with higher staffing levels at the busiest libraries. All Tier 1 libraries should be open for six days a week, with at least one weekday opening until 6pm and for 3 hours on Saturdays. All Tier 2 libraries should be open for at least four days a week, with at least one weekday opening until 6pm and for 3 hours on Saturdays.

What this means for individual libraries is set out in more detail in sections 6.20 to 6.25 below.

5.13 A number of staff raised the level of service which could be offered at Mablethorpe Library on Tuesdays when the site was open, but staffed by East Lindsey District Council’s operator Compass Point, such as the inability

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to take out audio-visual material.

Recommendation: That there is some county council library staff presence at Mablethorpe Library on Tuesdays.

5.14 There is a need to retain a mobile service to care and residential homes to serve the elderly and disabled people and schools and early years’ settings for the very young.

Recommendation: That services to these locations continue to be delivered using the four small access mobiles and that attempts are made to increase the coverage from 244 residential and care homes to all 259 which have contracts with the county council.

5.15 Free access to computers in libraries was felt to be important, and especially for job seekers and benefit claimants.

Recommendation: That access to the People's Network computers continues to be free to library members including job seekers. However, if the reduction in charges for reservations is to be implemented it will be necessary to introduce a charge for users who do not have their library card and PIN of £1.25 for guest access.

5.16 The service should continue to develop shared or multi-use facilities wherever possible.

Recommendation: That the service continues to develop shared or multi use facilities where possible.

5.17 The service should continue to generate income by hiring out its facilities, seek sponsorship and new means of generating income.

Recommendation: That the service continues to generate income by hiring out its facilities, seeking sponsorship and generating new means of generating income.

5.18 The service should continue to offer reader development activities such as storytimes, school visits, craft activities etc.

Recommendation: That the service continues to offer these activities not only at its Tier 1 and 2 libraries, but also via the community hub and mobile libraries. For example, Summer Reading Challenge.

5.19 The attention of the Executive is expressly drawn to Appendix 7of this Report dealing with equality and diversity impacts of the proposal and section 1 setting out the obligations of the Executive under the public sector equality duty. The rest of this section seeks to set out the main impacts of the proposal on people with a protected characteristic and how in the design of the service those impacts can be addressed.

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Age

5.20 For elderly people the main impacts are the loss of a social space and the threat of isolation and the greater difficulty in accessing the materials that the library offers, particularly books. This affects both their opportunities to access library resources, but also their ability to develop relationships with others.

Recommendation: That the proposals take reasonable steps to ensure that, so far as is possible, difficulties encountered in terms of accessing the physical space of a library building are removed or mitigated, so as to avoid or minimise these adverse effects.

The Council already provides the on demand CallConnect bus service to transport people who live outside the 30 minute by public transport zone to their nearest urban centre and thereby their library. This service will continue to be available. Fare concessions are provided for the elderly.

In terms of accessing materials, elderly people will be able to register and receive Home Library visits as set out in paragraph 6.31 to 6.34 below, without charge.

5.21 For younger people the main impacts are again difficulties in reaching the physical library, and so the loss of a social space and access to a facility which encourages a culture of reading and contributes to developing literacy especially in the very young.

Recommendation: The on demand CallConnect bus service is available to transport parents with young children to their nearest core library. This service is free for young children. This is considered a reasonable means of removing or minimising the disadvantages of fewer statutory libraries. The Council will also as part of the statutory service continue to provide initiatives to support literacy such as stortytimes and the Summer Reading Challenge.

Sex

5.22 The main impact in this category is considered to be on women, who were disproportionately represented in respondents objecting to the proposals. They are particularly affected as principal carers of young children or older people. They face similar impacts to the elderly in terms of loss of a social space and potential isolation.

Recommendation: The on demand CallConnect bus service will be available to transport people to their nearest core library. This service is free to young children, older people and people with disabilities. The proposal to expand the scope of the Home Library Service would mean that women in this position could access the materials a library would offer without having to travel.

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Disability

5.23 Disabled people, like older or younger people, may face particular problems in obtaining physical access to libraries. Similar considerations again apply in terms of social isolation.

At the workshop on 14 November particular concerns were expressed about whether the Council was doing sufficient to make disabled people aware of the services offered and how they could access the library. This was particularly a concern for the people who are deaf and hard of hearing or blind and partially sighted.

Recommendation: The CallConnect bus service provides home pickups and drop offs for people who are unable to use conventional bus services due to age, disability or mobility impairment. All buses are wheelchair friendly. Targeted services will again be available. As well as the Home Library Service the Council will continue to provide Listening Lincs for people who are registered blind.

To address the concern about awareness the Council will work with groups representing people with disabilities to promote library services. Staff already have disability awareness training and a tailored version of this training will be given to volunteers in community hubs.

Race

5.24 The consultation responses did not highlight any particular differences of the impact of the library restructuring proposal on particular racial or ethnic groups. However, there is a potential for the proposals to impact on communities whose first language is not English. In particular there is evidence that certain of these groups such as migrant workers move around and so may be significant but ad hoc users of individual libraries. Therefore the charge for guest access to the internet could impact on them. Also difficulties in accessing libraries could impact on this community as they are dependent on libraries for internet access and for carrying out and printing homework, so greater difficulties in reaching libraries may have a particular impact upon them. Also, access to physical library space may be particularly important in enabling such people to integrate socially and to foster good relations between members of these groups and others.

Again there is an issue about how the service communicates and engages with BME communities to ensure that they are aware of the services on offer to them.

Finally, only the core libraries would stock books and other materials in languages other than English. This makes the issue of access particularly acute for communities needing to access such materials.

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Recommendation:

There are two ways in which the Council would look to address the accessibility of books in other languages. Firstly the Home Library Service would be available to those who are unable to access a core library. Secondly, the removal of charges on reservations up to 10 means that such materials could be reserved and then collected through a community hub or mobile library.

Religion or belief

5.25 It is not considered that the Council’s proposals will have a differential impact on people with different religions or beliefs.

Gender Reassignment

5.26 It is not considered that the Council’s proposals will have a differential impact on people undergoing gender reassignment.

Sexual orientation

5.27 It is not considered that the Council’s proposals will have a differential impact on people on the basis of their sexual orientation.

Pregnancy and maternity

5.28 It is considered that the impacts in respect of pregnancy and maternity are the same as those for sex set out above, and that the same recommendation applies as measures which redress or mitigate adverse impacts on women will also mitigate adverse impacts on pregnant women or those with small children.

Socio-economic status

5.29 Socio-economic status is not a particular protected characteristic. However, as noted above, members of some protected groups (disabled people, people from ethnic minorities, women, especially pregnant women or mothers, older or younger people) are disproportionately likely to be economically or socially disadvantaged. For such people, access to library resources can be especially important because their alternative forms of access to library materials and/or the social facilities of libraries are less, and also because longer or more costly journeys to libraries may make it particularly difficult to reach them. Thus, proposals which make reaching libraries more difficult are likely to impose particular disadvantages on members of those groups, which could be indirectly discriminatory if they are not proportionately justified.

Recommendation: That the steps referred to above in relation to each protected characteristic are included in the design of the service.

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5.30 This Report returns in section 7 to inform the Executive how these recommendations have been picked up in the proposal for the service and how officers believe the proposed design will remove or mitigate those impacts.

6. Final Proposals for a Statutory Library Service

6.1 In the light of the consultation findings and conclusions drawn from them, and officers' consideration of the equality needs (described in section 5 above), this section describes a modified approach to deliver an affordable library service which meets Lincolnshire’s needs, which meets the authority’s duties under S7 of the PLMA, and which offers support for a significant element of extra-statutory provision through the Council’s wider community development role.

6.2 The conclusions of the LNA are contained in section 5 above. In summary, officers believe that having regard to the overriding obligation to ensure that all users could access the library service using reasonable means and the financial constraints, a comprehensive and efficient library service in Lincolnshire can be delivered by use of the following three components:

a) Universal services open to all via the internet and Customer Service Centre for those unable to access the internet.

b) Core libraries consisting of ten Tier 1 and five Tier 2 libraries. 76% of Lincolnshire households fall within a 30 minute travel time by public transport of one of these and 100% of households are within a 30 minute drive time.

c) Targeted provision, by means of the Home Library Service (for those unable to access core libraries within 30 minutes by public transport), Listening Lincs, Bookstart and other outreach services to engage and encourage readers.

Component 1- Universal services open to all via the internet and Customer Service Centre

6.3 The most visible aspect of Lincolnshire County Council's universal offer will continue to be the library service’s website and “virtual catalogue” https://lincolnshire.spydus.gov.uk/ . This acts as a portal for library users who with their library card number and PIN number can access or alter their borrower information; renew/reserve items; search the catalogue 24/7/365; access online resources and download e-Audio and e-Books.

6.4 Following the replacement of the Library Management System earlier in the year, the service now has a library App, and a new e-magazine online facility was introduced in July 2013.

6.5 This will continue to be supplemented by access to the county council’s customer service centre (CSC), from 9am to 5pm seven days a week. Staff

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at CSC have access to the library service’s website and can assist customers with loan requests, reservations, etc. This is particularly important for those customers who are unable to access the internet.

6.6 Underpinning these public facing, components there will continue to be the professional and technical support required to procure, process, distribute and manage book stock and other items which can be borrowed by the public. This includes participating in Mid-Anglia consortium with Cambridgeshire, Leicestershire, Leicester City, Rutland and Peterborough (Vivacity Trust) library authorities.

6.7 The Library and Heritage Service’s Collections Access Team will continue to distribute these materials to all library sites across the county using a contracted courier service.

6.8 The Peoples’ Network Computers in the core library network will continue to provide free access to the library service’s own online resources such as the “virtual catalogue”, subscription services such as Ancestry.com, the Microsoft Office suite for library card holders. These universal services will also be available from home and other places from which people can use a computer including computers, such as those in non-statutory provision such as community hubs and mobile libraries.

6.9 In order to enable customers to access as wide a range of book stock as possible, reservation charges will be removed from the implementation date, but limited to 10 per person. This reflects part of the feedback of the consultation which drew attention to the reduction in stock available through community library provision. Reservations are clearly a way in which the variety of stock can be supplemented, but at present each reservation carries a charge of £0.25 per item for reservations made online with notifications by e-mail or text, and £0.50 for reservations made through a member of staff and with postal or telephone notification. In 2012-13 the service raised £24,106 from reservation charges.

6.10 At the same time, non-members and members who do not have their library card number and Personal Identity Number (PIN) will be asked to pay £1.25 for a guest guard to access the system. It has been estimated that over 41,000 guest cards were issued during 2012-13, and that this charge had been in place £51,645 gross would have been generated. Because the authority has to pay VAT on such charges, the actual net income would have been £41,316. In reality, the introduction of such a charge would probably lead to some customer resistance so assuming a 30% reduction in issues the net income would be approximately £29,000.

6.11 The development of new online resources and (although it is not part of the statutory service) the movement of book stock to a larger number of community libraries, or hubs, will need more capacity and financial resources within the Collections Access Team. This will include an ICT Access Officer, Collections Access Officer and up to six part time

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Collections Access Officers (5 full-time equivalents (FTE)) in total.

6.12 The service will continue to offer the Reading Group Service to subscribers. Book boxes and music and drama materials will continue to be delivered to libraries across the county for collection and return and collected by groups.

6.13 The Universal Offer, Core libraries and Targeted provision will be underpinned by the Library and Heritage Management Team, most of which runs 44 of the existing network of 47 static libraries, plus the Service Level Agreements with the various bodies listed in Appendix 2. With a reduced statutory library network this management structure will need to be reduced in the long term, but in the short term virtually all will be engaged in effecting the transition to the new structure.

Component 2-. A service delivered through a group of Tier 1& 2 Core libraries

Tier 1 Libraries

6.14 As described in paragraph 5.4 above, the criteria used to identify the ten Tier 1 core libraries have been reviewed in the light of the consultation and the exercise has been repeated using the criteria as follows:

Calculate the overall household catchment rank Calculate the overall user rank Calculate the overall household Indices of Multiple Deprivation rank Calculate overall Built Up Area rank, using 2011 Census data, 2012 household data Assign top 10 libraries based on these core indicators.

This methodology is set out more fully in Appendix 6.

6.15 Using this methodology the ten Tier 1 core libraries will be (as they were in the original proposal):

Lincoln Grantham Boston Spalding Gainsborough Stamford Skegness Louth Sleaford Mablethorpe

6.16 These libraries accounted for 56% of the stock issued from static libraries in 2011-12, and 51% in 2012-13.

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6.17 Tier 1 libraries will offer: a choice of at least 18,000 items of book stock covering adult and junior fiction and non-fiction (within this there will be provision for books in popular foreign Languages (Bright Books), and foreign language learning tapes and CDs); Wi-Fi; a minimum of 10 People’s Network computers; self-service (RFID) technology and printing / scanning facilities; a dedicated study area, local and national newspapers, community information and reference resources including a comprehensive local studies collection; children's library; story times for pre-school children; class visit opportunities for local schools and the annual national Summer Reading Challenge and other events.

6.18 The opening times have been reviewed in the light of consultation feedback. That consultation had two elements to it. Opening hours were considered to be an important criterion in relation to Tier 1 and 2 provision. At the same time a number of respondents questioned whether 50 hours per week were necessary at all Tier 1 libraries and whether they could be reduced to allow for further provision elsewhere. There was also some support for opening hours to be adjusted to reflect local circumstances. The original proposal with its set opening hours for all Tier 1 and 2 libraries also led to some anomalies with some libraries losing relatively large numbers of hours and others making large gains regardless of usage.

6.19 Whilst the importance of opening times is recognised, it is also the case that reductions in opening hours would provide flexibility to move some resources into other elements of the statutory and non-statutory library offer. In particular, to fund the extension of the Home Library Service to meet the needs of people who cannot access a core library within 30 minutes by public transport and to address concerns of communities in Tier 4 as to the value to them of their mobile service.

6.20 As a result Executive are being asked to approve a library service at Tier 1 in which the opening hours will be between 40 and 48 hours per week. This is a reduction of 47 hours per week across those 10 sites, compared to the previously proposed reduction of 10 hours. However, it is proposed that these Tier 1 libraries will continue to be open over six days, from Monday to Saturday, and all will be open until 6pm on Thursdays as follows:

Lincoln Central

Current Hours July 2013 Proposal 6 May 2014 Monday 9-7 9-6 9-5 Tuesday 9-7 9-5 9-5 Wednesday 9-7 9-5 9-5 Thursday 9-7 9-5 9-6 Friday 9-7 9-7 9-5 Saturday 9-4 9-4 9-4 TOTAL 57 50 48

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Grantham

Current Hours July 2013 Proposal 6 May 2014 Monday 9-6 9-6 9-5 Tuesday 9-6 9-5 9-5 Wednesday 9-7 9-5 9-5 Thursday 9-7 9-5 9-6 Friday 9-7 9-7 9-5 Saturday 9-4 9-4 9-4 TOTAL 55 50 48

Stamford

Current Hours July 2013 Proposal 6 May 2014 Monday 9-7 9-6 9-5 Tuesday 9-6 9-5 9-5 Wednesday 9-7 9-5 9-5 Thursday 9-7 9-5 9-6 Friday 9-6 9-7 9-5 Saturday 9-4 9-4 9-4 TOTAL 55 50 48

Boston

Current Hours July 2013 Proposal 6 May 2014 Monday 9-7 9-6 9-5 Tuesday 9-7 9-5 9-5 Wednesday 9-6 9-5 9-5 Thursday 9-6 9-5 9-6 Friday 9-6 9-5 9-5 Saturday 9-4 9-4 9-4 TOTAL 54 50 48

Sleaford

Current Hours July 2013 Proposal 6 May 2014 Monday 9-6 9-6 9-5 Tuesday 9-6 9-5 9-5 Wednesday 9-2 9-5 9-2 Thursday 9-7 9-5 9-6 Friday 9-7 9-5 9-5 Saturday 9-4 9-4 9-4 TOTAL 50 50 45

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Louth

Current Hours July 2013 Proposal 6 May 2014 Monday 9-6 9-6 9-5 Tuesday 9-6 9-5 9-5 Wednesday 9-6 9-5 9-2 Thursday 9-1 9-5 9-6 Friday 9-7 9-7 9-5 Saturday 9-4 9-4 9-4 TOTAL 48 50 45

Spalding

Current Hours July 2013 Proposal 6 May 2014 Monday 9-6 9-6 9-5 Tuesday 9-7 9-5 9-5 Wednesday 9-7 9-5 9-2 Thursday 9-2 9-5 9-6 Friday 9-6 9-7 9-5 Saturday 9-4 9-4 9-4 TOTAL 50 50 45

Gainsborough

Current Hours July 2013 Proposal 6 May 2014 Monday 9-6 9-6 9-5 Tuesday 9-5 9-5 9-5 Wednesday 9-5 9-5 9-2 Thursday 9-5 9-5 9-6 Friday 9-7 9-7 9-5 Saturday 9-4 9-4 9-4 TOTAL 50 50 45

Skegness

Current Hours July 2013 Proposal 6 May 2014 Monday 9-5 9-6 9-5 Tuesday 9-1 9-5 9-1 Wednesday 9-1 9-5 9-1 Thursday 9-6 9-5 9-6 Friday 9-6 9-7 9-5 Saturday 9-3 9-4 9-4 TOTAL 40 50 40

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Mablethorpe

Current Hours July 2013 Proposal 6 May 2014 Monday 9-5 9-6 9-5 Tuesday 9-5* 9-5* 9-5*** Wednesday 9-5 9-5 9-5 Thursday 9-7 9-5 9-6 Friday 9-5 9-7 9-5 Saturday 9-3** 9-4** 9-4** TOTAL 48 48 48

* Compass Point staff only ** LCC staff only *** From 6 May 2014 these days include a single LCC staff member, working alongside Compass Point staff for part of the day. However, the total amount of LCC staffing during the course of each week will be 40 hours.

6.21 Those libraries with 48 hours of LCC staffing are the busiest in terms of issues, See Appendix 3. The opening times for each library have been determined in the light of feedback from staff and to retain opening hours at times of greatest usage.

Tier 2 Libraries

6.22 As for Tier 1, the criteria for selecting the libraries within this Tier have been revisited in the light of the consultation. Five Tier 2 core libraries are proposed using the same selection criteria as Tier 1, but with double weighted user ranks and a composite indicator taking into account barriers to services and the rural nature of areas to identify a second top 10, which are then assessed by catchment size in terms of households which are not already covered by the Tier 1. Using this methodology they are (as they were in the original proposal):

Bourne (as per the new arrangement with South Kesteven District Council (SKDC)) Long Sutton Woodhall Spa Market Rasen Horncastle

6.23 Tier 2 libraries facilities would also include; a range a book stock of at least 9,000 items of book stock covering adult and junior fiction and non-fiction, including provision for books in popular foreign Languages (Bright Books), foreign language learning tapes and CDs; a minimum of 5 People’s Network computers; self-service (RFID) technology and printing / scanning facilities; study facilities, local newspapers, community information and reference resources including a small local studies collection covering the immediate area; children's area; story times for pre-school children, class visit opportunities for local schools and the annual national Summer Reading

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Challenge and other events.

6.24 As with Tier 1 libraries, the opening times for Tier 2 have been reviewed in the light of consultation feedback. Again whilst the importance of opening times is recognised, there is also a need to move some resources into other elements of the statutory and non-statutory library offer. It is therefore proposed that Tier 2 opening hours will fall within a range between 18 and 31 staffed hours per week, (45 in the case of Bourne, reflecting the existing joint use arrangement). This is a reduction of 12 hours per week across those 5 sites, compared to the previously proposed reduction of 18 hours.

6.25 It is proposed that the Tier 2 libraries will be open between four and six days per week with and all will be open until 6pm on Thursdays (Fridays in Horncastle), and for at least three hours on Saturdays as follows:

Bourne

Current Hours July 2013 Proposal 6 May 2014 Monday 9-5 9-5 9-5 Tuesday 9-6 9-6 9-6 Wednesday 9-5 9-5 9-5 Thursday 9-6 9-6 9-6 Friday 9-5 9-5 9-5 Saturday 10-1 10-1 10-1 TOTAL 45 45 45

Long Sutton

Current Hours July 2013 Proposal 6 May 2014 Monday 2-6 1-5 2-6 Tuesday 10-5 10-4 10-5 Wednesday Closed Closed Closed Thursday 2-6 1-5 2-6 Friday 10-5 10-5 10-5 Saturday 10-1 9-1 10-1 TOTAL 25 25 25

Woodhall Spa

Current Hours July 2013 Proposal 6 May 2014 Monday Closed * 1-5 Closed * Tuesday 10-4 10-4 10-4 Wednesday Closed Closed Closed Thursday 2-7 1-5 1-6 Friday 10-2 10-5 10-2 Saturday 10-1 9-1 10-1 TOTAL 18 (21) 25 18 (21)

* Volunteer opening hours 10-1

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Market Rasen

Current Hours July 2013 Proposal 6 May 2014 Monday Closed 1-5 Closed Tuesday 10-5 10-4 10-5 Wednesday 10-7 Closed 10-6 Thursday Closed 1-5 Closed Friday 10-7 10-5 10-6 Saturday 10-1 9-1 10-1 TOTAL 28 25 25

Horncastle

Current Hours July 2013 Proposal 6 May 2014 Monday 9-6 1-5 9-4* Tuesday Closed 10-4 Closed Wednesday 9-1 Closed 9-1 Thursday 9-7 1-5 9-4* Friday 9-7 10-5 9-6* Saturday 9-4 9-1 9-1 TOTAL 40 25 31

* Closing times on these days have been discussed and agreed with Compass Point with Friday evening being selected for later opening due to existing patterns of usage.

6.26 The opening times for each library have been determined in the light of feedback from staff and to retain opening hours at times of greatest usage.

6.27 In 2011-12 and 2012-13, 12% of the stock issued from static libraries was issued from these five libraries.

Component 3 - Targeted provision

6.28 Targeted provision will be aimed at the 83,531 households, and 33,123 active borrowers who fall outside the 30 minute travel time by public transport of the 15 proposed core libraries, and especially the 1.2% (508) of such households who do not have access to a car (see paragraphs 6.31 to 6.34 below).

6.29 It will also include those people who live within the catchment zone of one of the 15 core libraries who are unable to access the library because they do not have a car, or are unable to access public transport. The LRO have identified that 17.9% (42,330) of households in Lincolnshire do not have access to a car and that if the 30 minute travel time using public transport from the 15 proposed core libraries is adopted 1.2% (approximately 508 households) would fall outside that catchment (LRO May 2013).

6.30 Two other target groups to consider are:

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a) People who are permanently sick/disabled and non-internet users of whom there are likely to be 5.2% of households in Lincolnshire. All bar 0.5% (approximately 1,616 households) live within the 30 minute travel time using public transport of one of the core libraries (LRO May 2013).

b) People who are unemployed, have no access to a car and are non- internet users of whom there are likely to be 3.1% of households in Lincolnshire. All bar 0.5% (approximately 1,616 households) live within the 30 minute travel time using public transport of one of the core libraries (LRO May 2013).

It must be recognised that at least some of these people will be unable - whether because of sickness or disability, or because of lack of means, to reach libraries by public transport (or even possibly at all).

6.31 The Service will be the principal means of reaching the audience identified in 6.30. The Home Library Service can be contacted by calling the Customer Service Centre and will bring library resources to such people using the four Access Mobile vehicles. These vehicles will also continue to serve people who live in nursing/residential homes. Currently 244 out of a total of 259 residential or care homes the County Council has contracts with are serviced in this way, and we aim to offer this service to the remaining locations as soon as we can.

6.32 Additionally, a centralised database of existing Home Library Service users has been created which will enable Lincolnshire residents who are unable to reach one of the 15 Core Libraries to register for this service. Home Library Service for those who do not have access to a car or, who are unable to access one of the core libraries within 30 minutes by public transport or Lincolnshire’s Call Connect bus service. This means that it will no longer be restricted to people who are housebound or their carers, but open to others as a means of accessing the library.

6.33 Enrolment will be via an online form on the new Home Library Service web page or by calling the Customer Service Centre on 01522 782010 which includes textphone facilities. The service will be highlighted in libraries and online.

6.34 Once registered users will be contacted by a member of library staff to discuss their reading needs, and a monthly visit will be arranged to deliver books, DVDs, CDs large print or audio books to their home. Delivery might be by library staff member using an Access Mobile vehicle, a Lincolnshire Cooperative Pharmacy vehicle or a Home Library Service Volunteer.

6.35 Additionally, users who are unable to access one of the 15 Core Libraries will be signposted to Lincolnshire’s on demand Call Connect bus Service which provides public and community transport across the county, especially to those in more isolated rural areas. Membership of the CallConnect service is free and provides access to minibus services, most

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of which operate on Mondays to Fridays from 7am to 7pm and on Saturdays from 8am to 6pm. Journeys can be booked by telephone or online.

6.36 Most CallConnect services are fully flexible and are operated by modern fully accessible minibuses which pick up and set down at designated locations in each village or town. Passengers with a disability or those living in more isolated locations (where there is no natural pick up point) can be picked up and returned to their home address, if it is safe and practical to do so.

6.37 As with other bus services CallConnect services charge fares, but concessionary bus passes are available to people aged over 60 and those with disabilities. Children under 5 travel free.

6.38 The Listening Lincs Service provides audio books to people who are registered blind or partially sighted, with stock being delivered free of charge by Royal Mail. The service was used by 824 customers in 2010-11 and issued 24,711 items. In 2011-12 it was used by 720 customers and issued 24,949 items.

6.39 The Bookstart Service will continue to be delivered in partnership with the Bookstart Trust and continue to encourage reading amongst people of all ages and cultures to engage with books, with a particular focus on the under 5s.

6.40 Similarly, the Bookstart Bear initiative will continue to encourage families with young children to make the most of their local library.

6.41 The Library Service will continue to run a number of reading development activities in partnership with different organisations in the private and public sector with the aim of promoting an increase in the love of books and reading. These activities will include The Summer Reading Challenge; Reading Well Books on Prescription Scheme: story times and rhyme time sessions, coffee mornings, Information Technology taster sessions and "knit and natter" sessions.

'Other Services'

6.42 The Library Service will continue to deliver a library service to Lincoln Prison, North Sea Camp, and the Immigration Removal Centre at Morton Hall as long as it is are commissioned to do so by the National Offender Manager Service and the Prison Service.

6.43 The countywide professional consultancy service to schools in need of assistance with their libraries will continue to be offered on request through the Library Development Officer Team.

6.44 Similarly, the subscription service to schools who wish to receive a book drop and activity from mobile library staff will continue to be offered using the Access Mobiles.

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6.45 In conclusion, the universal online services, network of 15 core Tier 1 and Tier 2 libraries, and the targeted provision described above are considered by Officers to meet Lincolnshire’s statutory requirements for the provision of a comprehensive and efficient library service pursuant to S7 of the 1964 Public Libraries and Museums Act.

6.46 As set out at the beginning of this report there is no guidance about what a 'comprehensive and efficient' statutory service consists of and it will be a matter of professional judgement. It is the professional judgment of officers within the Library Service that this model meets local need in a way that is both comprehensive and efficient and therefore compliant with statute.

7 IMPACT OF PROPOSED MODEL OF SERVICE

7.1 In terms of the shape of the service the impact of the proposed changes can be summarised as follows

• Universal services would remain unchanged, although they will continue to be developed according to need over time.

• The number of static libraries which are considered to be part of the authority's statutory duty would fall from 47 to 15.

• The number of hours that Tier 1 and 2 libraries are open will be reduced by 59 hours per week. Ten would see a reduction in their opening hours, and five would continue to have the same number of opening hours per week.

7.2 On the point of accessibility and catchment areas the position under the proposal for 15 core libraries is summarised below.

7.3 In terms of 'households' by reducing the static network from 47 to 15 core libraries, the 30 minute drive time catchment overlap in Lincolnshire is reduced from 322,970 (nearly 100%) to 310,485 households (96%) (LRO, May 2013).

7.4 If the 30 minutes by public transport measure is used, overlap of catchments falls from 164,938 households (55%) to 4,689 Households (1.5%).

7.5 In terms of the library service's 'active borrowers', by reducing the static network from 47 to 15 core libraries the 30 minute drive time catchment overlap is reduced from 70,842 (57%) to 1,925 (1.4%) (LRO May 2013).

7.6 If the 30 minutes by public transport measure is used the overlap of catchments for active borrowers falls from 70,842(57%) to 1,925 (1.4%)

7.7 The findings from this detailed analysis can be summarised as follows:

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% of % of Catchment Lincolnshire Active Library Service Area households Borrowers Inside Outside Inside Outside Current 47 Static 100 0 100 0 30 min drive libraries time Proposed 15 Core 100 0 100 0 Libraries 30 min travel Current 47 Static 93 7 94 6 time using libraries public Proposed 15 Core 74 26 76 24 transport Libraries

7.8 All households and library service users in Lincolnshire are within a 30 minute drive time to one of the 15 proposed core libraries.

7.9 There is a high incidence of car ownership in the county, and all car owners are within a 30 minute drive time of one of the 15 proposed core libraries.

7.10 However, 17.9% of households do not have access to a car and 9.6% of households use public transport for work (LRO September 2012, P19). For this reason a 30 minute travel time by public transport is considered to be the most appropriate measure to use in assessing the maximum impact of the proposal. This is based on the Department for Transport’s Social Exclusion Unit (SEU) report “Making Connections” (February 2003). This report highlighted four key accessibility factors:

Access to work Access to learning Access to healthcare Access to 'service centres' (including supermarkets, post offices, banks, libraries, leisure centres, community centres)

A library is clearly defined as a ‘service centre’, and provides access to learning. The 30 minute by public transport measure was used in the Report to assess minimum accessibility.

7.11 Referring to the Department for Transport’s own statistics on accessibility and in particular figure 1 below, whilst the lack of reference to a library as a key service is noted, across England and on average no mode of transport from any area type exceeds a minimum travel time of 30 minutes. Clearly though there will be instances where the travel time is over 30 minutes particularly in respect of using public transport and walking.

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Figure 1: Average minimum travel time in minutes to reach the nearest key services 1 by mode of travel, rural and urban areas, England, 2011

Town & Hamlet & Isolated Mode Urban Village Fringe Dwellings Public Transport / Walking 12 17 26 29 Cycle 7 14 20 20 Car 6 7 8 8

Source: Department for Transport, Accessibility Statistics (http://www.dft.gov.uk/statistics/series/accessibility/) Table ACS0103

7.12 As such, the evidence points to an target of achieving maximum catchment within a ‘30 minute travel time using public transport’ area as providing appropriate accessibility in line with both local policy and national performance with the knowledge that there will be areas and populace outside of these parameters.

7.13 If this indicator is applied to the proposed 15 Core Libraries almost all overlap in catchment areas is eliminated, and 239,711 (74%) of households in Lincolnshire are within 30 minutes travel time by public transport. Only 4,689 households (1.5%) would be within 30 minutes travel time by public transport of more than one static library (LRO, May 2013).

7.14 Of the Library Service's 130,502 active borrowers in 2011-12, 97,379 (76%) will be within 30 minutes public transport travel time of one of the 15 proposed Core Libraries, and only 70,842 (57%) would be within 30 minutes travel time by public transport of more than one static library (LRO May 2013).

7.15 The proposal therefore clearly addresses efficiency by removing all overlap of catchment areas. However, the percentage of households within 30 minutes by public transport falls from 92% to 74% and the percentage of active borrowers within the same catchment falls from 94% to 76%. Officers have considered carefully whether these reductions in numbers within a 30 minute travel time by public transport raise issues of comprehensiveness. In their view, the service continues to be universal and comprehensive once one takes into account other reasonable means of travelling to libraries (outlined above), and the additional on-line and targeted services available to those who have problems accessing Tier 1 and Tier 2 libraries.

7.16 Universal services, through the library service's online offer and virtual catalogue are open to all. They will also be supplemented by the authority's customer service centre which is open for library calls from 9am to 5pm daily including most Bank Holidays. The customer service centre operators have access to the computerised library management system, and a variety

1 An average of the minimum travel times to Employment centres, Primary schools, Secondary schools, Further Education, GPs, Hospitals and Food stores.

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of online resources, which enable them to answer customer enquiries, take library membership applications, undertake catalogue searches, make reservations and request items.

7.17 The ability to access a wide range of book stock from libraries will be eased with the removal of reservation charges from the implementation date.

7.18 Targeted services are aimed at specific audiences with specific needs including an inability to access services through one of the 15 core libraries. e.g. Bookstart for under 5s, Listening Lincs for people who are registered as being blind or partially sighted and the Home Library Service. Although the latter was originally designed to serve Lincolnshire residents with disabilities, temporary illness or caring responsibilities making them housebound, or the future, it will be made available to Lincolnshire residents who do not have access to a car or, who are unable to access one of the core libraries within 30 minutes by public transport or Lincolnshire’s Call Connect bus service

7.19 Additionally, users who wish to access one of the 15 core libraries will be signposted to Lincolnshire’s award winning CallConnect, on demand minibus service.

7.20 When the impact of universal and targeted services is taken into account it is clear that all residents of Lincolnshire and active borrowers can access a range of library services. This is considered to be comprehensive.

7.21 In terms of access to computers, the service would continue to support government's digital by default and Go-On UK agendas, Universal Job Search and Universal Credit applications through the use of its 15 statutory libraries and the non-statutory services described in section 7 below. It is worth noting that whilst internet access and IT provision has numerous benefits, access to computers has been adjudged by the Secretary of State, on 31 May 2013 in her refusal to direct a local enquiry into library services in the Metropolitan Borough of Bolton, not to be a relevant matter under the 1964 Act.

7.22 In terms of buildings, it is proposed that the 30 library buildings no longer required to deliver Tier 1 and Tier 2 core library service would cease to be operated by the county council. Of these 21 are owned by the county council and would be made available to support the non-statutory provision set out in section 7 below. The remaining 9 are owned by other parties and leased or occupied on terms set out in Service Level Agreements which will be terminated on terms which would best support non-statutory provision set in section 7 below.

7.23 In terms of staffing implications the delivery of the new model would require the number of FTE staff to be significantly reduced. In terms of front line staff, 299 posts (142.24 FTE) are within the scope of the review, and 138 posts (89.701FTE) will be created as a result of these proposals, leading to a net reduction of 161 posts (52.539FTE). A separate management

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restructure affecting a further 14 post holders (13.05 FTE) will also be required once the transition arrangements set out in section 8 approach their conclusion and the authority’s approach to commissioning had been agreed. Volunteers would continue to have a role in enhancing the service offered, e.g. by supporting people who are housebound to access library services.

7.24 The socio-economic impacts have been addressed through working with Experian and the LRO and by working with a number of special interest groups, including those representing the interests of people with potentially relevant protected characteristics under the Equality Act 2010, and the impact analysis can be found in Appendix 9.

7.25 In fulfilling its S7 duties under the PLMA 1964 the Council must have regard to the desirability to the matters set out in Section 1.3 (i) – (iii) of this report, and it can be concluded from the analysis in this report that the proposed model of service would continue to provide for such matters, examples of which are the access to lending materials, on-line services, encouragement of adults and children to participate in a range of library services and the co- location (and continued exploration of such opportunities) of library services with other public services where feasible.

7.26 Finally, in financial terms the effect of the statutory element of the proposals will save the authority £541,144 per annum (See section 10 below).

7.27 The attention of the Executive is again expressly drawn to Appendix 7 of this Report dealing with equality and diversity impacts of the proposal and section 1 setting out the obligations of the Executive under the public sector equality duty. The rest of this section returns to the main impacts of the proposal on people with a protected characteristic set out at section 5 above and shows how the proposals seek to remove or mitigate that impact.

Age

7.28 For elderly people the main impacts are the loss of a social space and the threat of isolation and the greater difficulty in accessing the materials that the library offers, particularly books. This affects both their opportunities to access library resources, but also their ability to develop relationships with others.

7.29 The proposals take reasonable steps to ensure that, so far as is possible, difficulties encountered in terms of accessing the physical space of a library building are removed or mitigated, so as to avoid or minimise these adverse effects. The Council already provides the CallConnect service to transport people who live outside the 30 minute by public transport zone to their nearest urban centre and thereby their library. This service will continue to be available. Fare concessions are provided for the elderly. In terms of accessing materials, elderly people will be able to register and receive Home Library Service visits as set out in paragraphs 6.31 to 6.34 above, without charge.

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7.30 For younger people the main impacts are again difficulties in reaching the physical library, and so the loss of a social space and access to a facility which encourages a culture of reading and contributes to developing literacy especially in the very young. Again the CallConnect service is available to transport parents with young children to their nearest core library. This service is free for young children. This is considered a reasonable means of removing or minimising the disadvantages of fewer statutory libraries. The Council will also as part of the statutory service continue to provide initiatives to support literacy such as stortytimes and the Summer Reading Challenge.

Sex

7.31 The main impact in this category is considered to be on women, who were disproportionately represented in respondents objecting to the proposals. They are particularly affected as principal carers of young children or older people. They face similar impacts to the elderly in terms of loss of a social space and potential isolation. Again the CallConnect service will be available to transport people to their nearest core library. This service is free to young children, older people and peole with disabilities. Again, the proposal to expand the scope of the Home Library Service would mean that women in this position could access the materials a library would offer without having to travel.

Disability

7.32 Disabled people, like older or younger people, may face particular problems in obtaining physical access to libraries. Similar considerations again apply in terms of social isolation and are dealt with again through the CallConnect service. CallConnect provides home pickups and drop offs for people who are unable to use conventional bus services due to age, disability or mobility impairment. All buses are wheelchair friendly. Targeted services will again be available. As well as the Home Library Service the Council will continue to provide Listening Lincs for people who are registered blind.

7.33 At the workshop on 14 November particular concerns were expressed about whether the Council was doing sufficient to make disabled people aware of the services offered and how they could access the library. This was particularly a concern for the people who are deaf and hard of hearing or blind and partially sighted. To address this concern the Council will work with groups representing people with disabilties to promote library services. Staff already have disability awareness training and a tailored version of this training will be given to volunteers in community hubs.

Race

7.34 The consultation responses did not highlight any particular differences of the impact of the library restructuring proposal on particular racial or ethnic groups. However, there is a potential for the proposals to impact on communities whose first language is not English. In particular there is

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evidence that certain of these groups such as migrant workers move around and so may be significant but ad hoc users of individual libraries. Therefore the charge for guest access to the internet could impact on them. Also difficulties in accessing libraries could impact on this community as they are dependent on libraries for internet access and for carrying out and printing homework, so greater difficulties in reaching libraries may have a particular impact upon them. Additionally, access to physical library space may be particularly important in enabling such people to integrate socially and to foster good relations between members of these groups and others.

7.35 These issues are addressed by retaining well-used libraries, with large 30 minutes public transport times, high levels of usage and continuing to promote free library membership and free internet access to People’s Network computers.

7.36 Again there is an issue about how the service communicates and engages with BME communities to ensure that they are aware of the services on offer to them. This will be addressed by working with community groups to promote library services, in languages other than English for example.

7.37 Finally, only the core libraries would stock books and other materials in languages other than English. This makes the issue of access particularly acute for communities needing to access such materials. There are two ways in which the Council would look to address this. Firstly the Home Library Service would be available to Lincolnshire residents who do not have access to a car or, who are unable to access one of the core libraries within 30 minutes by public transport or Lincolnshire’s Call Connect bus service Secondly, the removal of charges on reservations up to 10 means that such materials could be reserved and then collected from a community library/hub or mobile library.

Religion or belief

7.38 It is not considered that the Council’s proposals will have a differential impact on people with different religions or beliefs.

Gender Reassignment

7.39 It is not considered that the Council’s proposals will have a differential impact on people undergoing gender reassignment.

Sexual orientation

7.40 It is not considered that the Council’s proposals will have a differential impact on people on the basis of their sexual orientation.

Pregnancy and maternity.

7.41 It is considered that the impacts in respect of pregnancy and maternity are the same as those for sex set out above, and that the same measures which

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redress or mitigate adverse impacts on women will also mitigate adverse impacts on pregnant women or those with small children.

Socio-economic status

7.42 Socio-economic status is not a particular protected characteristic. However, as noted above, members of some protected groups (disabled people, people from ethnic minorities, women, especially pregnant women or mothers, older or younger people) are disproportionately likely to be economically or socially disadvantaged. For such people, access to library resources can be especially important (because their alternative forms of access to library materials and/or the social facilities of libraries are less, but also because longer or more costly journeys to libraries may make it particularly difficult to reach them. Thus, proposals which make reaching libraries more difficult are likely to impose particular disadvantages on members of those groups, which could be indirectly discriminatory if they are not proportionately justified.

7.43 However, officers consider that as set out in paragraphs 7.24 to 7.28 above that all reasonable and affordable steps have been taken to minimise or remove these disadvantages and to make specific statutory provision to ensure that anyone who wants to reach a library or obtain library resources can do so. They are satisfied that the statutory library service continues to be reasonably available to all irrespective of resources. They also consider that any adverse effects of the changes to the statutory library service are in practice likely to be removed or at least reduced further by non-statutory provision. However, officers recognise that this cannot be guaranteed, and so they have not relied upon it in taking steps to ensure that specific identified disadvantages for members of particular equality groups have been minimised so far as possible within the statutory proposals.

Non-statutory provision

7.44 Officers do not consider sufficient resources are available to continue to provide the existing library service in its current form, which is inefficient. Nonetheless, they consider that many disadvantages of the proposed changes can be removed, and that many positive advantages can be gained, by focusing some resources on assisting communities to provide community hubs which will include non-statutory library services. Officers consider this is a cost-effective way of continuing to provide the 'community- hub' function in contexts where a Council-run library is no longer justified or efficient, and also sees this as a valuable way of harnessing community energy and innovation.

7.45 As noted above, officers consider that this provision will go a considerable way to further mitigating or removing the disadvantages of (in particular) longer travel times to statutory libraries and the potential for social isolation for members of protected equality groups. It is possible that community hubs will be a better way of providing opportunities for members of disadvantaged or under-represented groups to participate in community life

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and for members of different groups to develop good relations than Council- run libraries.

7.46 However, since this is an innovation and the success of community hubs is in the future, officers have not relied upon the non-statutory services as definite means of mitigating or removing equality disadvantages of the proposals. As outlined above, they have satisfied themselves that they have done as much as they can within existing resources to mitigate or remove any such disadvantages to members of equality groups

8. FINAL PROPOSALS FOR A NON- STATUTORY SERVICE

8.1 In addition to that which is provided in fulfilment of the statutory duty under S7 of the PLMA 1964, officers recommend providing support to communities to provide static library services or provide specified mobile library services. These services go beyond those required to meet the Council's duties under that Act and would be provided using the Council's general power of competence under S1 of the Localism Act 2011. Officers consider that this may enable the Council to facilitate the provision of library services beyond those it is required to provide under section 7 PLMA, and beyond those which it could afford to provide without community co- operation. Over time, this may also lead to new and innovative ways of providing libraries which better respond to the needs of the communities they serve. However, officers recognise (as set out below) that assistance will be required to enable communities to develop new community provision, and to ensure that it remains genuinely accessible to all users, including those with protected equality characteristics.

8.2 This section describes this support to communities under three headings – the offer in respect of Tier 3 community libraries, in respect of mobile provision to those Tier 3 communities who cannot or do not wish to develop a community hub offer and mobile provision to Tier 4 communities.

Support to Community Hubs

8.3 The proposal in relation to community hubs responds to paragraph 5.7 above and is set out below.

8.4 However, in view of the large response to the opportunity for communities to the Tier 3 proposals, and the feedback on the importance of libraries as Community Hubs, more resources will be used to support these initiatives. The number of Library Development Officers will be increased to four (4 FTE) and closer links with the County Council’s Community Engagement Team will be forged to support communities develop these facilities and their locally determined offer (see sections 8.17and 8.20 below).

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8.5 It is proposed that the following existing partnership arrangements will continue in their current form:

Belton Lane, Grantham (since May 2008) Irby and Bratoft (since November 2012) Saxilby and Ingham (since October 2012) Waddington, Lincolnshire Cooperative Pharmacy (since December 2012) Winthorpe, Seathorne School (since November 2012)

8.6 Because the operators of the existing community libraries at Ingoldmells and Sutton Bridge have submitted new Expressions of Interest to develop their offer further, we will work with them to see if this can be achieved.

8.7 The council will also work with all the other organisations who have submitted an Expression of Interest to develop a Tier 3 community library or hub which is open to the public for at least 6 hours per week to see how the aspirations expressed in their proposals can be realised.

8.8 Views were expressed in the consultation that there was resistance to submitting an Expression of Interest whilst also wanting to disagree with proposals, and some communities explicitly stated that they wished to reserve their right to change their stance should the Executive decide to proceed with the original proposals Other consultees suggested that more time was needed to develop Expressions of Interest, especially where more than one Expression of Interest had been received from a particular community, to enable communities to consider options. Taking these views into account, it is proposed to allow a further period for expressions of interest to be submitted, with a deadline of 5pm on 31 January 2014. Communities which have already submitted an Expression of Interest can also use this additional period to re-submit Expressions of Interest if they wish, where a preferred or more developed option emerges from further discussion. Communities which have not yet made any submission can do so if they wish to do so. At the end of that period, existing Expressions of Interest and any new or developed ones will be considered together.

Premises

8.9 To assist all parties the council has clarified the terms of its offer in relation to the 21 premises owned by the county council. These will be made available to the organisations who have expressed an interest, under which they will become a tenant on the terms set out in Appendix 10.

Book Stock

8.10 The county council will provide and renew over time at last 4,000 books to support these community library facilities. These will be operated through

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the Library Management System, in the same way as Tier 1 and 2 libraries and stock will be rotated amongst the Tier 3 libraries. The Council will continue to invest in new items of stock to supplement the Tier 3 community provision. Further, the charge for reservations will be removed as set out in paragraph 6.9 above and customers at all libraries and community hubs will be able to reserve stock at other libraries and mobile libraries.

Information and Communications Technology (ICT)

8.11 A "fully managed" service which essentially matches the IT provision available to Tier 1 and Tier 2 libraries would be offered. LCC's IT service delivery partner would be able to manage the broadband links, provision and maintenance of the LMS and People’s Network machines, secure and filtered network access and any Wi-Fi capabilities. All IT costs, including software licencing would be covered. There would be minimal capital expenditure required to develop and provide an appropriate LMS computer and for LCC the revenue costs are expected to be similar to today’s 'as is' service. These can be estimated at £350 per People’s Network machine, plus broadband costs and other minor support items.

8.12 If Tier 3 libraries/community hubs were not to undertake any provision of IT from LCC, they could procure their own broadband lines and computer systems and access the Library Management System (LMS) via the internet without any additional costs. The only constraint in this scenario is that the broadband line should have a "fixed IP" address, which is essentially a unique identifier that allows traffic from unauthorised sources to be prevented from accessing to the LMS and therefore safeguarding citizen data. ICT equipment within their community libraries would not be supported by LCC and the community would need to make its own provision for any services offered and any safeguarding (internet filtering etc) required.

8.13 Due to the requirement for LCC to meet Public Service Network Code of Connection (PSN CoCo) compliance, it is mandatory that the network used by the public is kept separate from that which is used by LCC staff to ensure IT security is maintained. Under recently revised, significantly more stringent PSN compliance requirements, LCC would need to undertake activity, regardless of any library requirements, to segregate the public and staff use of Library services. In this regards there are two options available; firstly, to separate the library service as a whole (staff and public) away from the main LCC network or, secondly, to separate the public elements of the library service away from the main LCC network. The latter approach is recommended, which will provide functionality to Tier 3 but with minimum disturbance to Tiers 1 and 2.

8.14 Segregation from the main LCC network would incur a capital expenditure of approximately £332k that will be necessary in any event (i.e. irrespective of the library review), with revenue costs remaining in-line with the current levels. This provision would remain largely static (due to the fixed nature of several “enabler costs”) regardless of the number of Tier 3 and Tier 4

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libraries that undertook IT provision from LCC. Impact on help desk calls, equipment breakdown and other cost drivers will be kept under review.

Training, Advice and Support

8.12 The Council deliver a range of free training, advice and support to community organisations developing hubs to deliver library services.

8.13 The four Library Development Officers will deliver library specific training and ongoing advice and support on library operations. This will include day to day operations, including use of the computerised Library Management System (LMS).

8.14 They will supplement this with training from the Council’s own volunteer training bank www.lincolnshire.gov.uk/residents/community-and-living/your- community/volunteering/cultural-volunteering/

This training has been designed so that it can be delivered by any individual and includes PowerPoint Presentations with notes, hand-outs and a Training Plan. Most of this training can be delivered to any size group and each module takes between 1-2 hours depending on the subject matter. Training topics include:

• Information Governance Essentials

o Freedom of Information

o Data Protection

o Records Management

o Information Security

• Health and Safety Essentials

o Health and Safety basics

o Display Screen Equipment (DSE)

• Equality and Diversity

o Equality Act 2010

• Safeguarding of Children, Young People and Adults

8.15 This training will ensure that volunteers they are able to offer library services safely and successfully and assist them in meeting the needs of people who may need particular help to access library services.

8.16 Additionally, the county council will sponsor a series of one day business planning workshops during January and February 2013 to assist communities wishing to develop their community library/community hub business plans

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8.17 The Council's Community Engagement service will design, recruit and manage 3-5 new roles (number to be confirmed) to support and advise communities to set up, run and sustain Community Hubs.

8.18 Funded by Public Health (up to £250,000), these new roles are in addition to other support provided by the County Council, and fit with the Managed Advice Network, which is effectively designed to be a network of assured advice organisations coordinated through the Council and the Big Society Project Board/Health & Wellbeing Service.

8.19 With matrix management arrangements to the Library Service, and working closely with Library Development Officers, these roles will also ensure connections are made to all support available.

8.20 It is important to state that the roles will not undertake direct management, operation or delivery of services. They are advisory roles, providing advice and signposting to other available support, networking and assisting communities to network with a range of public, private and third sector organisations for mutual benefit, and brokering relationships between sectors to assist local communities to shape and run services and facilities to meet local needs and priorities.

Transition Arrangements

8.21 In order to assist communities to bring forward their proposals, and to minimise disruption to customers the following transition arrangements will be put in place to from 6 May 2014 to 31 March 2015.

8.22 Rather than introducing a “super mobile” service at the 30 Tier 3 libraries from 6 May 2014, their opening hours will be reduced by approximately 40% until such time as a community organisation indicates that they are ready to deliver their offer. These arrangements will be made possible through the use of a series of temporary staff contracts and use of relief staff. As from 6 May 2014 this provision will be non-statutory – i.e. not delivered as part of the Council’s duty under section 7 of the PLMA.

8.23 In moving from county council operations to the new offer, which may be in a new location, there is likely to be a need for a two to four week closure period in order to make changes to layout, stock, ICT connectivity etc.

8.24 These transition arrangements will reduce the services’ ability to deliver its savings target in 2014-15 by up to £1m. However, since these arrangements are not envisaged to go on beyond 31 March 2015, that saving will be achieved in 2015-16.

Mobile Library Services

8.25 In view of the concerns of people living in rural areas, and the support expressed for mobile libraries by those who already use them it is proposed

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to retain a fleet of five large mobile vehicles, to serve as many stops as possible. Four will be timetabled with the fifth providing a business continuity vehicle to cover for routine servicing and in case of breakdowns. Although not of part of the statutory provision under S7 of the PLMA, these vehicles will serve as many Tier 3 and 4 communities as possible.

8.26 All the vehicles will have satellite connectivity to enable them to access the LMS and internet, and all will offer a choice of at least 4,000 books.

8.27 All the vehicles will continue to be double staffed where risk assessments relating to the operation of the vehicle and routes require them to be which may include an assessment of the needs of customers with particular assistance needs.

Tier 3 Mobile Library Services

8.28 The remaining 29 Tier 3 Communities 550 households using 2011 Census data (see Appendix 4) where an expression of interest has not been put forward will be given at least a monthly two hour stop from a large mobile library vehicles. Details of these communities and the service they are being offered can be found in Appendix 8. This takes into account the consultation view that there should be longer stops, a view which was expressed by non Tier 4 users (SHU October 2013, P79).

Tier 4 Mobile Library Services

8.29 Communities of below 550 households, who are not served by Tier 1, 2 or 3 libraries and where there is a proven demand for a mobile library stop will retain their current stop if usage exceeds 6 users per 30 minutes of mobile library stop. This response takes into account concern expressed during the consultation about the use of the 100 household definition (SHU October 2013, P93) and the feedback from users that libraries should be well used.

8.30 Based on usage data for the period July 2012-August 2013 that would enable 212 mobile stops to be retained. Mobile library usage data can be found at www.lincolnshire.gov.uk/librariesconsultation

8.31 Where possible the existing length of stop in that location will be retained.

8.30 The remaining 167 mobile library stops will be withdrawn from 6 May 2014, although targeted provision set out in section 6 above would be available to people in those communities.

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Schools and Early Years settings

8.31 The service will continue to offer termly a book drop and an activity delivered by the staff to schools and early years settings who wish to subscribe to this service.

8.32 In summary, the proposals in paragraphs 8.1 to 8.31 above are for provision beyond that which officers consider is required to meet the Council's duties under S7 of the PLMA 1964. The proposal to support these services is likely in practice go a long way to removing some of the disadvantages of reductions in the statutory service. It is likely to help develop new and innovative ways of working and has the capacity to foster good relations between different parts of the community. It represents a significant investment by the Council of £802,166, over and above its statutory duties in the well-being of its communities.

8.33 This is £223,230 more than the original proposals.

9 Legal Issues

9.1 The legal basis of the Council’s provision of library services and the Council's duties in relation to consultation and the public sector equality duty and their impact on the Council’s decision-making process have been addressed in the first section of this Report. The rest of the report has been a serious and sustained engagement with the parameters of the Council’s duties and powers and is considered to represent a rational defensible basis for the proposed solution. However, in reaching its decision the Executive must also have regard to the matters that follow.

Child Poverty Strategy

9.2 In reaching a decision, the Council must have regard to the Lincolnshire Child Poverty Strategy. These proposals take this strategy into account because deprivation has been considered in the location of Tier 1 and 2 libraries. For example, Tier 1 libraries are located in areas where there are high concentrations of children living in poverty, mainly in pockets within the major conurbations of Lincoln, Boston, Grantham and Gainsborough.

9.3 The development of up to 40 community hubs across Lincolnshire delivering a range of services including access to People’s Network Computers and book stock increase access to services for children and young people.

9.4 In those communities where community library provision does not develop the retention of an extensive, demand led mobile library service should enable children and young people to access services inside or outside term time.

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Joint Strategic Needs Assessment and Joint Health and Well- being Strategy

9.5 In reaching a decision, the Council must have regard to the Lincolnshire Joint Strategic Needs Assessment and Joint Health and Wellbeing Strategy. Under these proposals libraries will continue to have role to play in tackling the factors that affect everyone’s health and wellbeing, by promoting healthier lifestyles through the universal offer, Tier 1, 2, 3, 4 and targeted provision.

9.6 The proposal seeks to develop up to 40 community hubs which offer a range of services including those of libraries. This approach has the potential to significantly increase the number of volunteers engaged in community activities, fostering good relations, and supporting community cohesion with the benefits for individual and community wellbeing. Experience to date, from community library review meetings has shown that volunteers working in libraries have participated in training opportunities, developed new skills, and are enthusiastic, work within a team which as a camaraderie and work with the public.

9.7 Where library hours have been extended by volunteers there have been more opportunities for children and young people to access library services and information sources.

Human Rights

9.8 It is not considered that the proposal gives rise to any human rights issues other than the equality issues identified and addressed above and in Appendix 7. No such issues have been highlighted during the consultation period.

10 Finance

10.1. In Lincolnshire, the Core Offer, based on an initial assessment of the true cost of a revised, but still legally compliant service, envisaged savings, spread across the four year period 2011/12 to 2014/15, from the Library Service’s front line operations of £2.159m from a starting budget of £6.279m. The budget agreed by Full Council on 22 February 2013 requires the Library Service to save £1.938m in the financial year 2014-15

10.2 During the consultation period staff working for Lincolnshire County Council were awarded a 1% pay rise, back dated to 1.4.2013. Although this has not changed the savings target of £1.938m, it has changed the service’s starting budget, increasing it by £0.047m from £6.039m to 6.086m.

10.3 Whilst every effort has been made to design a service which achieves this savings target, the need to provide additional assistance to ease the transition to community hubs and ensure their long term sustainability means that this has not been possible. However, the Library Needs Assessment and the consultation on the proposals have confirmed and

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further identified the importance of the library service’s contribution to a range of strategic objectives and their desired outcomes: Big Society Strategy, Community Engagement Strategy, Health and Well-being Strategy and Cultural Strategy. As the Council moves to becoming a Commissioning Council, future budget allocation will take account of these broader objectives and the proposed changes to the Library service can be validly viewed as making the transition to both a lower cost base for the statutory library service, but also facilitating development of community based services through Community Hubs. The budget savings set out below, therefore need to be viewed in that new context that has emerged directly from this review and consultation on it.

Statutory Service

Universal Current July Proposal Revised Variance Budget * excludes 1% Proposal (Proposed to 2013/14 pay award current) e-books/e-audio £30,000 £30,000 £30,000 £0

Online catalogue £60,000 £60,000 £60,000 £0

Book Fund £547,687 £557,687 £557,687 £10,000

DVD/AV income -£10,486 -£10,486 -£10,486 £0

Total £627,201 £637,201 £637,201 £10,000

Enablers

Transport £0 £50,000 £50,000 £50,000

Collections Access £0 £92,064 £121,176 £121,176 Team

Management £657,571 £401,267 £409,184 -£248,387 Staffing

Total £657,571 £543,331 £580,360 -£77,211

Core Libraries Tier 1 and 2

Tier 1 and 2 £2,529,500 £2,180,853 £2,045,433 -£484,067

Total £2,529,500 £2,180,853 £2,045,433 -£484,067

Targeted

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Bookstart £50,787 £50,357 £50,787 £0

Prisons £0 £0 £0 £0

Schools Library £3,574 £0 £0 -£3,574 Service

Access Mobiles £222,117 £110,296 £235,825 £13,708

Total £276,478 £160,653 £286,612 £10,134

Statutory Service £4,090,750 £3,522,038 £3,549,606 -£541,144 Total

Non -Statutory Service

Community Current Budget July Proposal Revised Variance Libraries 2013/14 * excludes 1% Proposal (Proposed to (Tier 3 and 4) pay award current)

Waddington £20,951 £7,500 £7,500 -£13,451

Saxilby £24,718 £5,970 £5 ,970 -£18,748

Tier 3 community £1,188,648 £20,000 £206,680 -£981,968 hubs

Library £35,173 £117,344 £118,448 £83,275 Development Officers

Mobiles £725,715 £428,122 £463,568 -£251,568 (Tier 3 and 4)

Total £1,995,205 £578,936 £802,166 -£1,1 93,039

Grand Total £6,085,955 £4,100,974 £4,351,772 -£1,734,183

10.4 The original savings target for the service was £1,938m and as can be seen from the table above the revised proposals would not achieve this by £0.203m.

10.5 By adopting the transition arrangements set out in section 8 above, which allow community hubs more time to develop, the realisation of these savings

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will take longer than originally anticipated, up to a year in some cases. This means that the final phase of library savings will not be achieved until 2015- 16.

10.6 Whilst it is not possible to determine the final redundancy and pension strain cost because a selection process has not been undertaken yet. The best case scenario is that these one off costs would be £0.45m and the worst case scenario is that it would cost up to £1.45m.

11. Next Steps

11.1 Once the Executive have made a decision, it will be communicated to staff, Unison, those who participated in the consultation process and those who expressed an interest in Tier 3 provision during the consultation period.

11.2 In order to implement these changes it will be necessary to undertake a restructure of the library service, with an implementation document being issued on 9 December.

11.3 Communities who wish to resubmit an Expression of Interest, or did not express an interest in developing a Tier 3 library or community hub, will be given the opportunity to do so by 31 January 2014.

11.4 Information on the next stages of the Expression of Interest and Business Planning process will be issued to those who wish to continue to develop their proposals, and a series of LCC facilitated workshops will be delivered during January and February 2013, with the deadline for receipt of grant applications and supporting documentation such as business plans being 31.3.2014.

11.5 The implementation date for staff will be 6.5.2014.

11.6 The end date for county council Tier 3 library operations will be 31.3.2015.

11.7 This timetable can be summarised as follows:

Action Date Executive – final decision on the future of the Library Service 3.12.13 including community expressions of interest Start of staff implementation process 9.12.13 Deadline for receipt of community expressions of interest 31.1.14 Staff Implementation date 6.5.14 End date for Tier 3 Community Hub implementation and 31.3.15 transitional arrangements

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12. Conclusion

12.1 After undertaking a Library Needs Assessment of the sort envisaged by the Wirral Enquiry (DCMS, 2009), a 90 day public consultation and an equality impact analysis, officers now put forward a proposed model for a new modern library service that they consider remains 'comprehensive', but having now removed the existing over provision of service can also now be considered to be 'efficient'.

12.2 These proposals would deliver a Library Service that would comply with the Council’s statutory duties under S7 of the Public Libraries and Museums Act 1964, and the Equality Act 2010.

12.3 They would also enable the authority to fulfil its general powers of competence under S1 of the Localism Act 2011 by supporting the development of up to 40 community hubs across Lincolnshire and retaining over 200 mobile library stops across the county.

12.4 Whilst the statutory library service could be delivered within the available budget for 2014-15 the non-statutory service and transition arrangements could not. However, after the transitional period has come to an end on 31.3.2015 the £1.82m of savings per annum are envisaged.

12.5 Officers recommend that members accept this proposed library service delivery model of library service and the development of a countywide network of community hubs.

3. Legal Comments:

The Council has a duty to "provide a comprehensive and efficient library service for all persons desiring to make use thereof" as described in section 1 and addressed in detail in the rest of the Report, and a power to make further community provision under section 1 Localism Act 2011.

It is believed that by undertaking the consultation process described in this report the Council has discharged any statutory obligation it may have under section 3 of the Local Government Act 1999 or otherwise to consult on such a change in service and, having decided to consult, has complied with the law as to the manner of that consultation.

The attention of the Executive is drawn again to their obligations under section 149 of the Equality Act 2010 as set out in section 1 of the Report and those sections of the Report, particularly sections 5 and 7 and Appendix 7, which address the potential impacts on people with a protected characteristic and the proposals for how those impacts can be removed or mitigated.

The other matters that the Executive is required to take into account in reaching its decision are set out and addressed in section 9 of the Report.

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The attention of the Executive is drawn also to the relevant paragraphs of Appendix 10 which address the procurement and state aid implications of the proposed support to communities set out in that Appendix. There are not considered to be any procurement or state aid implications which would prevent the Executive from adopting the recommendations set out in the Report.

The decision is consistent with the Policy Framework and within the remit of the Executive.

4. Resource Comments:

Similar to all services provided by the Council, Libraries and Heritage are required to contribute towards the overall £146m of savings required by the Council to meet cost pressures and reductions in Government funding. The Council's current budget, set on 22 February 2013, includes savings of £1.938m to be generated from the Library Needs Assessment. These proposals generate £1.735m of revenue savings which is £0.203m less than the budget set. This shortfall will need to be included within the 2014/15 budget process.

5. Consultation a) Has Local Member Been Consulted? Yes

b) Has Executive Councillor Been Consulted? Yes c) Scrutiny Comments

Full council debated these proposals at a special meeting on 22 November. The Communities and Public Safety Scrutiny Committee will consider these proposals at its meeting on 2 December 2013 and these comments will be reported to the Executive on 3 December 2013.

d) Policy Proofing Actions Required See Appendix 7

6. Background Papers

The following background papers were used in the preparation of this report

Document title Where the document can be viewed Library Needs Assessment, www.lincolnshire.gov.uk/librariesconsultation Executive, (2 July 2013 item 17)

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Experian Lincolnshire County Council www.lincolnshire.gov.uk/librariesconsultation Library Needs Assessment (August 2012) Lincolnshire Research Observatory: www.lincolnshire.gov.uk/librariesconsultation An Analysis of the Potential Impacts of a Proposed Enhanced Library Hub Model of Service Provision in Lincolnshire (September 2012) CIPFA Lincolnshire County Council www.lincolnshire.gov.uk/librariesconsultation CIPFA Stats Comparative Profile Public Libraries 2011-12 Actuals and 2012-13 Estimates (December 2012) Lincolnshire Research Observatory www.lincolnshire.gov.uk/librariesconsultation Addendum (May 2012) Sheffield Hallam University, Overall www.lincolnshire.gov.uk/librariesconsultation Report Lincolnshire Libraries Consultation (October 2013) Sheffield Hallam University, www.lincolnshire.gov.uk/librariesconsultation Addendum (November 2013) Envisioning the library of the future http://www.artscouncil.org.uk/what-we- do/supporting-libraries/library-of-the-future/ Phase 1: a review of innovations in library services –and Delphi enquiry Research by Ipsos MORI and Shared Intelligence - The Library of the Future A response http://www.artscouncil.org.uk/what-we- to Envisioning the library of the future do/supporting-libraries/library-of-the-future/ by Arts Council England Chief Executive Alan Davey ‘Community Libraries, Learning from http://www.artscouncil.org.uk/advice-and- Experience: guiding principles for guidance/browse-advice-and- Local Authorities, Jan 2013, by guidance/community-libraries-learning- Locality and summary briefing for experience-guiding-principles-local-authorities Local Authorities

This report was written by Jenny Gammon, who can be contacted on 01522 550511, and Jonathan Platt who can be contacted on 01522 550586.

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Library Needs Assessment Appendices

(Please note that due to the size of the below documents they have only been circulated electronically and are available to view at www.lincolnshire.gov.uk/committeerecords )

Appendix 1 Alphabetical list of existing LCC operated libraries

Appendix 2 List of Libraries with partnership or volunteer arrangements

Appendix 3 Existing Library Service

Appendix 4 LRO, Census 2001, Urban Areas 2011, October 2013

Appendix 5 Sheffield Hallam University, Addendum Report Lincolnshire Libraries Consultation, November 2013

Appendix 6 LRO, Application of Criteria

Appendix 7 Impact Analysis

Appendix 8 Existing and proposed library provision

Appendix 9 Expressions of Interest

Appendix 10 Community Support Process

Appendix 11 Tier 3 Transition

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Page 86 Appendix 1: Alphabetical list of existing LCC operated libraries

Alphabetical list of Type of Library libraries

Alford Community

Birchwood Neighbourhood

Boston District

Boultham Neighbourhood

Bracebridge Community

Bracebridge Heath Community

Branston Neighbourhood

Burgh le Marsh Community

Caistor Community

Cherry Willingham Community

Coningsby/Tattershall Neighbourhood

Crowland Neighbourhood

Deepings Neighbourhood

Donington Community

Ermine Neighbourhood

Gainsborough District

Grantham District

Holbeach Neighbourhood

Horncastle District

Keelby Community

Kirton Community

Lincoln Central District

Long Sutton Neighbourhood

Page 87 Louth District

Mablethorpe District

Market Rasen District

Metheringham Community

Nettleham Community

North Hykeham Neighbourhood

Pinchbeck Community

Ruskington Community

Scotter Community

Skegness District

Skellingthorpe Community

Sleaford District

Spalding District

Spilsby Community

Stamford District

Sutton on Sea Community

Wainfleet Community

Washingborough Community

Welton Neighbourhood

Woodhall Spa Community

Wragby & District Community

Page 88 Appendix 2: Libraries with partnership or volunteer arrangements

Library Weekly hours Weekly hours Date arrangements provided by - provided by commenced LCC the local partner

Alford 19 3 April 2013

Belton Lane, 0 35 May 2008 Grantham

Bourne 0 46 March 2013

Caistor 16 48 April 2011

Crowland 16 11 October 2007

Ingoldmells 0 6 September 2012

Irby and Bratoft 0 20.5 November 2012

Pinchbeck 10 5 September 2011

Saxilby 14 2 February 2012

Scotter 10 2 February 2012

Sutton on Sea 14 3 January 2012

Sutton Bridge 0 24 March 2012

Waddington 12 2 March – November 2012

Waddington 0 43.5 December 2013 onwards

Winthorpe 0 3 November 2012

Woodhall Spa 18 3 March 2013

Wragby 20 8 August 2009

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Appendix 3 Existing Library Service

1. This appendix describes the existing library service, including the role and use of volunteers in the existing library service as well as usage and performance

2. Before moving on to describe the four main types of library provision, those four types are supported by a two main back office functions as follows:

• a Collections Access Team for Libraries - whose function is to ensure the effective selection and management of stock and online resources using a variety of performance information and data to guide acquisition and ensure that resources are used effectively. Additional resources are sourced through Inter Library Loans and Lincolnshire material is loaned to other authorities regionally and nationally. The team also support user requests and music and drama and reading groups and ensure stock moves around the service in as cost effective a manner as possible to meet customer demands

• a computerised Library Management System (LMS) - which was replaced in February 2013 for the first time in twelve years. The new Spydus system hosted by Civica is far easier to upgrade, offers far greater flexibility in service delivery and will save the authority over £1.3 million to operate over the next decade.

The four main components of the service are set out in more detail below:

Component 1 - Static Library Service

3. Lincolnshire County Council currently operates 44 static libraries across the county; they range from small community based libraries to larger neighbourhood and district libraries as follows:

12 District Libraries are open 40 to 55 hours per week 11 Neighbourhood Libraries are open 25 to 39 hours per week 21 Community Libraries are open 10 to 24 hours per week

A list of these can be found in Appendix 1. In addition the library service also supports organisations to deliver three former County Council operated libraries as set out in paragraph 2.6 below.

4. Each of these libraries provides a range of services as follows:

4.1 Staff who are proficient in the use of the library catalogue and People's Network computers and who are able to assist customers with their enquiries, information and leisure reading needs.

Page 91 4.2 Bookstock, for adults and children ranging from fiction to non-fiction in a range of formats including large print.

4.3 People's network computers providing free access to Microsoft Office packages, the library catalogue, a wide range of online reference resources such as the Times Digital Archives as well as filtered internet access to the world wide web, and access to printing or photocopying facilities.

4.4 Community meeting rooms, or other spaces according to the size and capacity of the library, in which a variety of activities take place ranging from exhibitions and events to meetings and 1:1 consultations.

4.5 Staff work with partner organisations and volunteers to promote an interest in, and love of, reading and books. Activities range from regular story times for pre-school children, class visit opportunities for local schools and the annual national Summer Reading Challenge, plus local promotions, often linked to national events such as World Book Day.

4.6 The offer is more diverse where space permits. For example larger libraries offer a wider range of stock, newspapers, local history material, and this is often tailored to reflect the needs of local communities, such as Books on Prescription, Skills for Life and items in languages other than English.

4.7 Similarly, it is the larger libraries that tend to have audio-visual materials such as tapes, CDs, DVDs and Blu Ray

4.8 Self Service (RFID) technology is used at 29 locations, Wi-Fi facilities are available at 17 locations.

5. The library service also supports organisations to deliver three former County Council operated libraries at:

Bourne - by South Kesteven District Council Saxilby by Saxilby and Ingleby Parish Council Waddington by Lincolnshire Cooperative

6. There are also service level agreements in place for local library provision:

Belton Lane children’s library in Grantham (since May 2008) Sutton Bridge community library (since April 2012) Ingoldmells Parish Council (since September 2012) Winthorpe, Seathorne School (since November 2012) Irby and Bratoft Parish Council (since November 2012)

Component 2 - Mobile Service

7. Lincolnshire County Council currently operates four different forms of mobile Service with two different types of vehicle (district and access mobiles):

Page 92 7.1 District Mobiles - 5 vehicles providing library services to rural communities, plus 1 business continuity vehicle.

7.2 District mobiles have 494 stops in 386 different locations varying from weekly, fortnightly or monthly stops over a period of 4 weeks. District Mobiles range from 10 to 13 Tonnes in weight and 3 vehicles have satellite technology installed. The business continuity vehicle provides cover for scheduled servicing and breakdowns. This vehicle is also used for outreach work facilitating the delivery of reading development in rural areas.

7.2 Access Mobiles - 4 smaller vehicles provide the following three types of service to:

People who are housebound.

7.2.1 The vehicle visits 7 to 14 customers per day. The service currently visits 320 customers over a 4 week period. It visited 264 customers in 2011-12.

People who live in nursing/residential homes

7.2.2 Book collections are left on the premises. The service currently visits 244 nursing/residential homes over a period of 8 weeks (the Lincolnshire Research Observatory (LRO) reports that in September 2012 the County Council had contracts with 259 residential or care homes in Lincolnshire).

Schools and early years settings.

7.2.3 Service consists of a book drop and an activity delivered by the staff. Since April 2011 the requirement is that schools have had to sign up and pay for this non-statutory part of the service and currently 36 schools and early years settings have done so. In 2012-13 there were 22,410 interactions with this service, up 14% on 2011-12 when there were 19,264. The service generated £3,060 in 2012-13, and £3,100 in 2011-12.

7.3 The mobile service was used 149,500 times in 2011-12 and 127,260 times in 2012-13.

Component 3 - On-line Services

8 The online offering of the current service has a number of elements as follows

8.1 The online service can be found the county council's website, LCC connects, provides access to a library "virtual catalogue"

8.2 In May 2011 www.lincstothepast.com was launched to provide access to local history heritage, archive, library records and the Historic Environment Record. Content includes over 500,000 images of material held by the County Council, maps and digitised magazine articles including some from

Page 93 Lincolnshire Life . Since its launch it has been viewed over 9 million times by people from over 140 countries; 8.3 In the spring of 2011e-Audio and e-Books were launched as free to download resources. These services have proved highly popular alongside a suite of other online resources including newspapers, the Driving Theory Test, citizenship resources and Ancestry.com. By the end of March 2012 there had been 4,138 e-audio and 14,695 e-books “issues”, or loans. By the end of March 2013 this had increased to 4,551 e-audio and 20,562 e-book issues, an increase of nearly 40%; and

8.4 The Peoples’ Network enables free internet access to information through a network of 392 computers across the library service. In addition, 16 static libraries were upgraded in 2011 to offer free Wi-Fi access to visitors.

8.5 The library online service on LCC connects was used 3,208,018 times in 2011-12, including 2,979,563 visits to the library catalogue. In 2012-13 this had fallen to 3,094,252 visits, including the library catalogue.

8.6 Additionally, the county council’s Customer Service Centre handled 51,848 library related calls in 2011-12. This had fallen to 44,292 in 2012-13

Component 4 - Targeted Services

9. Targeted services are provided for groups who are unable to access the static, district mobile or on-line services.

9.1 The Listening Lincs Service provides audio books to people who are registered blind or partially sighted, with stock being delivered free of charge by Royal Mail. The service issued 24,711 items in 2010-11, 24,949 in 2011- 12 and 22,580 in 2012-13.

9.2 The Home Library Service (HLS) provides library services to people who are housebound. It is provided by either the Access Mobile (described in 2.3 above), a partnership with the Lincolnshire Cooperative Pharmacy home delivery service, or volunteers from static libraries.

9.3 The Bookstart Service, is delivered in partnership with the Bookstart Trust, an independent charity dedicated to encouraging people of all ages and cultures to engage with books, with a particular focus on the under 5s. The programme is enabled by funding from the Department for Education and the devolved governments in Northern Ireland and Wales with sponsorship from more than 25 publishers of children's books. In Lincolnshire the Bookstart Team works with health visitors and other early years health professionals.

9.4 Additionally the Bookstart Bear initiative encourages families with young children to make the most of their local library. The club is open to children aged between 0 and 4 years, with members receiving a paw print stamp each time they return a book or attend a story or rhyme time activity in the

Page 94 library. As they collect paw prints they are awarded certificates, with a special certificate from Bookstart once they have completed the scheme.

'Other Services'

10 The service also offers a range of other services, some of which are fee generating.

10.1 In Lincolnshire there are 163 groups who subscribe to the Reading Group Service by paying an annual subscription of £25 per group per annum. A further 40 or so groups use the library service to source their books on a more informal basis. This means that nearly 2,000 people a month are supplied with book sets, which include large print, CD, e-audio and e-book versions of titles when possible. The book boxes are delivered to libraries and collected by groups. Music and Drama materials are also provided for groups who subscribe to the service which provides music sets or scripts for performances.

10.2 The Library Service also has contracts to deliver a library service to Lincoln Prison, North Sea Camp, and the Immigration Removal Centre at Morton Hall. The provision of these services is100% externally funded.

10.3 The Schools Library Service is a non-statutory service offering a countywide professional consultancy service to schools in need of assistance with their libraries. This service was purchased by 28 schools in 2012-13 and generated £6,297, plus £704 from the sale of consumables. In 2011-12 it generated £6,105 plus, £1,178 from the sale of consumables.

10.4 The Library Service runs a number of reading development activities in partnership with different organisations in the private and public sector which aim to promote and increase the love of books and reading. These include: • The Summer Reading Challenge, a reading scheme for children of primary school age • Reading Well Books on Prescription Scheme, aiming to promote reading as benefit in improving and maintaining mental health for adults and children • Events such as story time and rhyme time sessions, coffee mornings, Information Technology taster sessions and "knit and natter" sessions.

Staffing of the service

11. The staffing numbers for each of the various components of the current service are set out below

11.1 Component 1- The static library service is currently staffed by 262 people (113.12FTE).

11.2 Component 2 - The mobile service is staffed by 31 people, (28.38 FTE).

Page 95 11.3 Component 3 – Online services such as the virtual catalogue, computerised library management system, e-books, e-audio, online resources and the procurement and management of all library stock are managed by the Collections Access Team, the libraries section of which is staffed by 6 people (5.81 FTE). Additionally, the county council’s Customer Service Centre handles library related calls seven days a week.

11.4 Component 4 - Targeted services are delivered by the Inclusion Services Team which is staffed by 14 people (9.5 FTE) The mobile service staff also have a key role to play in delivering targeted services, e.g. to early years settings and residential homes, as in component 2 above.

Use and role of Volunteers

12. In Lincolnshire there is a long history of volunteering in the library service and the particular contribution that volunteers make to enhancing the service is recognised.

13. Recent volunteer survey data from August 2013 revealed that there were 347 volunteers engaged in the delivery of library services. Volunteers undertake a range of activities to add value to customers’ experience of the library service. Volunteers also act as ‘computer buddies’ in libraries and help with story times and visually impaired reading groups. Volunteers also have had a long standing involvement in the home library service (delivering and collecting books to people who are housebound) and now help to extend access to static libraries. For instance in recent years the service has worked with a number of local organisations to extend static opening hours, largely through the use of volunteers, as evidenced at the following locations:

Crowland (since 2007) Wragby (since 2008) Caistor (since April 2011) Pinchbeck (since September 2011) Sutton-on-Sea (since January 2012) Woodhall Spa (since March 2013) Alford (since April 2013)

14. In several libraries hours provided by the county council have had their opening hours enhanced by third parties, and this means that coupled with other partnerships such as the Community Access Points in East Lindsey at Mablethorpe, Horncastle and Coningsby/Tattershall, over 10% of the access to static library services is currently provided by volunteers or third parties. A list of these locations is provided as Appendix 2.

Access, Usage & Performance

15. During 2012 the service analysed usage and the profile of active borrowers – and assessed this against the profile of the population of Lincolnshire to identify how typical usage and users were when compared to Lincolnshire's

Page 96 population profile. The analysis consisted of 3 elements which were brought together (see Appendix 4a):.

• LCC library service performance information on usage and borrowers, • Experian plc's Mosaic Profiling of both library users and Lincolnshire's population – Experian is one of the world's leading information services and data analysis companies • Lincolnshire Research Observatory's (LRO) analysis of the profile of the Lincolnshire's population. (The LRO provides shared quality information and intelligence about Lincolnshire)

16. In particular, a profile was drawn up concerning the accessibility of the static service to Lincolnshire residents generally and to its active borrowers based on certain assumptions about transport. As a result accessibility was modelled for each of these two groups (residents and active borrowers) based on whether they were within 15 minutes drive time of an existing static library, 30 minutes drive time of an existing static library or 30 minutes by public transport from an existing static library. The results are summarised below.

17. Every household in Lincolnshire (323,242) is within a 30 minute drive time of a static library;

18. 313,783 (96%) of households are within a 15 minute drive time of a static library.

19. 300,340 (93%) of households are within 30 minutes by public transport of a static library.

20. Work by the Lincolnshire Research Observatory (LRO) during the summer of 2012 revealed that between January 2011 and February 2012 the Library Service was used by 135,769 'active borrowers' of whom 130,502 were resident within the county, approximately 18% of the population of Lincolnshire. An active borrower is defined as someone who has borrowed an item of stock within that period of time (Appendix 4b)

21. Of the 130,502 active borrowers resident in Lincolnshire all were within a 30 minute drive time of one of the 47 static libraries operated or supported by the county council in 2011-12.

22. 128,343 (98%) active borrowers are within 15 minute drive time of one of these libraries

23. 123,314 (94%) of active borrowers are within 30 minutes travel time of one of these libraries by public transport

24. These active borrowers are almost entirely representative of the county’s population as a whole, based on work by Experian during the summer of 2012.

Page 97 25. Whilst the total number of library Interactions (i.e. the number of times a person connects with the Library Service for any reason) have fluctuated over the last decade, as new ways of accessing services and capturing data have been brought on stream (such that the Customer Service Centre, Pharos computer booking system, e-books and e-audio), there has been a downward trend in terms of physical visits to libraries (blue line in the graph below). These figures exclude usage of the online catalogue.

26. Within this headline figure there are two conflicting trends: Lending items, whilst still a significant activity, have been declining, and use of People’s Network computers have been increasing, although the latter saw a 1% fall in usage between 2011-12 and 2012-13.

27. Recent library user surveys reveal generally high levels of satisfaction, especially with staff friendliness and helpfulness, presentation, cleanliness and enjoyment.

28. Given the volume of interactions with the public, over 6m in 2011-12 and 5.8m in 2012-13 if the online library catalogue is included, there are relatively few complaints: 34 in 2010-11, and 91 in 2012-13.

Conclusions about Lincolnshire’s Existing Library Service

29. There are a number of conclusions that can be drawn about the current library service both in general and in relation to the Council’s statutory duties from the above description.

30. Firstly, the overall pattern of usage, especially visits to libraries was down to just over 2.4m in 2012-13, having peaked at 3.5m in 2005-6. This is also reflected in a fall in stock issues which have fallen from 5m items in 2001-2 to 2.9m in 2012-13. The Council must take account of the fact that it is currently sustaining a network of 47 static, libraries of which 44 are currently operated by the county council, and 10 mobile libraries to facilitate a falling number of library transactions.

31. Secondly, and this is a key observation, the geographical spread of static library provision gives rise to a significant overlap of static library catchment

Page 98 areas illustrated by the following:

• Out of 323,242 Households in Lincolnshire 310,485 (96%) are able to access more than one static library within 30 minutes' drive time.

• 164,938 (55%) Households are also able to access more than one by public transport within 30 minutes.

• Out of 130,502 active borrowers living in Lincolnshire, 127,094 (97%) are able to access more than one static library within 30 minutes' drive time (LRO, May 2013).

• 70,842 (57%) active borrowers are also able to access more than one by public transport within 30 minutes. (Source: LRO, May 2013)

32. In 2011-12 56% of static library issues were delivered through the 10 largest libraries each of which is located in the county’s largest urban centres. This figure was 51% in 2012-13. If the next 10 libraries by size are added to this, the percentage goes up to 76%. The remaining 24% of static library issues, (483,924) were spread over some 26 libraries with some dealing with as few as 5,210 issues (Pinchbeck).

33. One other point should be made before drawing some general conclusions. The Council’s library provision provides a number of services which go beyond the Council’s basic statutory obligation. Principal among these is the provision of People’s Network computers. The Secretary of State in carrying out a formal determination of whether the Metropolitan Borough of Bolton had complied with its duty under S7 of the PLMA confirmed that while provision of computers may very much be part of the Council’s wider economic, community resilience and digital development policies, they are not in themselves a library requirement.

34. The overall conclusion that can be drawn from an analysis of the existing service is that it is comprehensive, but given the over-lapping catchment areas and the consequent over-provision, it can be seen to be significantly inefficient. Exploration of co-location with other public services has met with some success, but cannot be planned and delivered as a comprehensive and sustainable model for a county-wide service. Both in the context of a statutory duty to provide an efficient service and that of public sector financial constraint it is incumbent on the Council to address ways in which it can make the service more efficient and thereby more affordable whilst ensuring hat it continues to be reasonably comprehensive.

35. In fulfilling its duty under S7 of the PLMA the Council must have regard to the desirability of the matters set out in Section 1.3 (i) to (iii) of this report, and it can be concluded that the existing service does indeed provide for such matters, examples of which are the access to lending materials, on-line services, encouragement of adults and children to participate in a range of library services and the co-location of library services with other public services where feasible.

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36. It is important to bear in mind that reviewing the efficiency of the service is not a matter on which the Council has a choice. It is no less a statutory requirement on the Council to consider the efficiency of the services than it is to ensure the comprehensiveness of the service. Any review of service provision therefore must address the high degree of overlaps in catchments. This would open the potential of not only providing a comprehensive service, but achieve greater compliance with our statutory duty, by also providing an efficient service for the public. To achieve these ends a fundamental review of the service was required by way of a needs assessment.

Library Performance Data

37. Library Interactions (i.e. the number of times a person connects with the Library Service for any reason) have fluctuated over the last decade, but there has been a downward trend in terms of physical visits to libraries (blue line in the graph below). These figures exclude usage of the online catalogue.

As new means of interacting with the public have been devised, they have been recorded as interactions, as illustred by the following figure:

Page 100

38. Library issues (include books, CDs, DVDs and BluRay issues, and from 2011 on- line downloads such as e-audio and e-books)

39. Peoples Network computer usage is increasing, but may have peaked in 2012-13. Until the completion of the New Generation Platform (NGP) rollout in libraries in August 2012 it was only possible for the service to capture data on computer usage from the 21 static libraries with the “Pharos” system into which users had to input their library card number to access the People’s Network. From August 2012, data relates to all sites .

Page 101 TOTAL ACTIVE USERS OF STATIC LIBRARIES 2010 -11 TO 2012 -13

This data set a includes users who have been seen by the Galaxy computerised library management system and, where possible, the Pharos (People's Network system). Where the data includes both Galaxy and Pharos it has been shaded. The users are counted once only for each separate transaction branch they have been seen to use. Manual data from non-Pharos libraries does not include borrower numbers.

Active Active Active Static Libraries 2010/11 Users Static Libraries 2011/12 Users Static Libraries 2012/13 Users

Lincoln 16,710 Lincoln 20,893 Lincoln 15,371

Grantham 9,654 Grantham 9,603 Grantham 8,315

Stamford 9,196 Stamford 9,156 Stamford 8,013

Boston 9,069 Boston 8,770 Boston 7,612

Sleaford 8,583 Sleaford 8,047 Sleaford 7,016

Spalding 7,032 Spalding 6,530 Louth 5,508

Louth 6,031 Louth 6,139 Spalding 5,362

Gainsborough 5,819 Gainsborough 5,349 Gainsborough 4,788

Skegness 4,509 Skegness 4,444 Skegness 3,786

Bourne 4.194 Bourne 4,091 Bourne 3,638

Horncastle 3,443 Horncastle 3,669 Horncastle 3,285

Mablethorpe 3,354 Mablethorpe 3,395 Mablethorpe 2,972

Deepings 3,326 Ermine 3,111 Ermine 2,860

Birchwood 3,113 Deepings 3,103 Deepings 2,718

Boultham 3,078 Birchwood 3,055 North Hykeham 2,711

North Hykeham 3,064 Boultham 3,055 Boultham 2,617

Ermine 3,051 North Hykeham 2,984 Birchwood 2,606

Holbeach 2,753 Holbeach 2,610 Holbeach 2,431

Welton 2,725 Welton 2,600 Welton 2,191

Market Rasen 2,094 Market Rasen 2,181 Market Rasen 2,047

Long Sutton 1,992 Alford 2,116 Alford 1,904

Nettleham 1,834 Woodhall Spa 2,045 Woodhall Spa 1,764

Woodhall Spa 1,814 Long Sutton 2,039 Long Sutton 1,739

Branston 1,789 Branston 1,823 Nettleham 1,618

Coningsby/Tattershall 1,693 Nettleham 1,760 Branston 1,525

Alford 1,594 Coningsby/Tattershall 1,744 Caistor 1,336

Page 102 Spilsby 1,349 Caistor 1,665 Coningsby/Tattershall 1,298

Kirton 1,312 Spilsby 1,510 Spilsby 1,284

Ruskington 1,212 Kirton 1,421 Kirton 1,148

Cherry Willingham 1,069 Saxilby 1,025 Waddington 946

Saxilby 1,042 Cherry Willingham 1,007 Saxilby 938

Crowland 984 Ruskington 1,002 Ruskington 920

Metheringham 975 Metheringham 986 Cherry Willingham 918

Donington 973 Crowland 974 Metheringham 885

Sutton on Sea 939 Wragby & District 947 Crowland 871

Waddington 937 Donington 944 Donington 866

Caistor 849 Waddington 849 Sutton on Sea 777

Bracebridge Heath 845 Sutton on Sea 831 Bracebridge Heath 753

Wainfleet 740 Bracebridge Heath 796 Wainfleet 642

Washingborough 647 Wainfleet 646 Wragby & District 614

Skellingthorpe 574 Washingborough 644 Washingborough 585

Bracebridge 533 Skellingthorpe 515 Bracebridge 450

Burgh le Marsh 523 Keelby 490 Keelby 447

Keelby 514 Scotter 471 Skellingthorpe 414

Wragby & District 454 Bracebridge 448 Scotter 405

Scotter 427 Burgh le Marsh 447 Burgh le Marsh 400

Belton Lane 426 Pinchbeck 303 Pinchbeck 277

Pinchbeck 356 Belton Lane 211 Belton Lane 164

TOTAL 10/11 139,194 TOTAL 11/12 142,444 TOTAL 12/13 121,735

Page 103 TOTAL INTERACTIONS WITH STATIC LIBRARIES 2010 -11 TO 2012 -13

Static Libraries 2010/11 Interactions Static Libraries 2011/12 Interactions Static Libraries 2012/13 Interactions

Lincoln 340,546 Lincoln 309,799 Lincoln 297,865

Stamford 236,322 Stamford 229,172 Stamford 203,469

Grantham 185,715 Grantham 185,268 Grantham 172,250

Louth 166,121 Louth 161,285 Louth 153,303

Spalding 155,496 Spalding 148,601 Boston 137,611

Boston 149,954 Boston 143,437 Spalding 130,861

Sleaford 129,604 Sleaford 125,207 Sleaford 113,316

Gainsborough 111,699 Gainsborough 108,023 Gainsborough 103,995

Skegness 107,922 Skegness 105.605 Skegness 102,996

Mablethorpe 84,227 Mablethorpe 75,718 Caistor 73,834

Horncastle 79,759 Horncastle 75,317 Horncastle 71,762

Bourne 47,431 Bourne 55,273 Mablethorpe 70,199

Deepings 45,835 Caistor 55,052 Bourne 48,396

Birchwood 45,057 Deepings 46 ,327 Market Rasen 48,276

Holbeach 44,091 Market Rasen 45,853 Deepings 43,506

Ermine 40,798 Birchwood 43,643 Birchwood 41,188

Welton 37,082 Holbeach 42,519 Holbeach 40,757

Long Sutton 35,039 Welton 42,483 Branston 40,201

Market Rasen 34,298 Branston 37,327 Welton 39,719

Boultham 34,247 Ermine 37,298 Long Sutton 36,947

Branston 30,299 Long Sutton 36,658 Ermine 34,785

Woodhall Spa 26,843 Woodhall Spa 32,212 North Hykeham 30,488

Coningsby/Tattershall 26,618 North Hykeham 31,686 Boultham 27,187

North Hykeham 26,357 Boultham 30,804 Alford 26,721

Alford 25,608 Alford 26,628 Woodhall Spa 25,366

Nettleham 23,667 Crowland 23,822 Nettleham 24,558

Crowland 23,248 Nettleham 23,653 Wragby & District 24,039

Wragby & District 21,255 Coningsby/Tattershall 23,457 Crowland 23,415

Saxilby 17,159 Wragby & District 22,175 Coningsby/Tattershall 19,586

Kirton 16,976 Kirton 16,519 Saxilby 17,688

Page 104 Spilsby 15,785 Saxilby 15,640 Spilsby 15,232

Cherry Willingham 15,329 Spilsby 14,262 Sutton on Sea 13,263

Caistor 14,300 Cherry Willingham 13,335 Kirton 13,152

Sutton on Sea 13,305 Sutton on Sea 12,817 Cherry Willingham 12,756

Metheringham 12,832 Donington 11,770 Wainfleet 11,479

Donington 11,591 Metheringham 11,753 Metheringham 11,275

Wainfleet 10,591 Wainfleet 9,967 Donington 11,082

Ruskington 9,728 Bracebridge Heath 9,057 Bracebridge Heath 8,304

Waddington 8,632 Scotter 9,031 Washingborough 8,251

Keelby 8,568 Ruskington 8,921 Ruskington 8,090

Burgh le Marsh 8,063 Washingborough 8,447 Burgh le Marsh 7,586

Bracebridge Heath 7,939 Keelby 8,208 Keelby 7,574

Washingborough 7,396 Waddington 8,198 Waddington 7,086

Bracebridge 5,950 Burgh le Marsh 7,910 Scotter 6,786

Scotter 5,846 Bracebridge 4,856 Pinchbeck 5,723

Skellingthorpe 4,188 Pinchbeck 4,555 Bracebridge 4,290

Pinchbeck 3,685 Skellingthorpe 4,011 Skellingthorpe 3,623

Belton Lane 1,517 Belton Lane 1,419 Belton Lane 1,147

Total 10/11 2,514,518 Total 11/12 2,505.428 Total 12/13 2,380,983

Page 105 TOTAL ISSUES FROM STATIC LIBRARIES 2010 -11 TO 2012 -13

Static Libraries 2010/11 Issues Static Libraries 2011/12 Issues Static Libraries 2012/13 Issues

Lincoln 214,477 Lincoln 198,134 Lincoln 173,412

Grantham 179,220 Grantham 161,913 Grantham 145,159

Stamford 155,576 Stamford 145,993 Stamford 132,737

Boston 141,036 Boston 128,072 Boston 112,458

Sleaford 133,082 Sleaford 126,198 Sleaford 111,009

Spalding 122,219 Spalding 111,348 Louth 99,714

Louth 115,461 Louth 107,866 Spalding 94,797

Gainsborough 98,057 Gainsborough 91,117 Gainsborough 80,637

Bourne 81,707 Bourne 82,742 Bourne 70,695

Skegness 81,090 Skegness 75,972 Skegness 62,766

Horncastle 74,120 Horncastle 69,777 Horncastle 62,752

Mablethorpe 69,194 Deepings 64,091 Deepings 58,739

Birchwood 63,388 Mablethorpe 61,646 North Hykeham 54,070

Ermine 63,025 Birchwood 59,628 Ermine 52,569

Deepings 62,503 North Hykeham 59,512 Mablethorpe 52,033

North Hykeham 60,420 Ermine 58,378 Holbeach 50,648

Holbeach 58,859 Holbeach 56,740 Birchwood 49,536

Long Sutton 49,070 Long Sutton 46,914 Long Sutton 41,211

Boultham 43,552 Welton 41,694 Market Rasen 39,918

Welton 42,968 Market Rasen 40,873 Welton 37,375

Market Rasen 39,580 Boultham 39,824 Woodhall Spa 33,779

Woodhall Spa 37,055 Woodhall Spa 38,364 Boultham 33,165

Nettleham 34,568 Nettleham 32,959 Nettleham 30,580

Coningsby/Tattershall 31,181 Alford 29,227 Branston 27,317

Branston 30,435 Branston 29,133 Coningsby/Tattershall 25,400

Spilsby 29,987 Coningsby/Tattershall 28,781 Spilsby 25,376

Alford 28,066 Spilsby 26,189 Alford 24,866

Cherry Willingham 26,243 Cherry Willingham 25,431 Cherry Willingham 21,995

Kirton 25,033 Caistor 24,488 Kirton 21,639

Donington 24,302 Kirton 23,987 Donington 18,997

Page 106 Saxilby 24,110 Saxilby 23,480 Caistor 18,638

Crowland 22,075 Donington 22,781 Wainfleet 17,887

Caistor 21,053 Crowland 20,799 Ruskington 16,731

Ruskington 20,653 Sutton on Sea 19,509 Crowland 16,346

Sutton on Sea 20,433 Ruskington 18,787 Sutton on Sea 15,845

Wainfleet 19,402 Wainfleet 18,530 Saxilby 15,296

Metheringham 18,256 Metheringham 16,614 Metheringham 15,082

Waddington 17,140 Waddington 15,486 Burgh le Marsh 14,384

Bracebridge Heath 14,458 Bracebridge Heath 14,761 Bracebridge Heath 14,106

Burgh le Marsh 14,211 Burgh le Marsh 14,477 Waddington 13,342

Keelby 13,417 Washingborough 12,993 Washingborough 12,310

Washingborough 11,790 Keelby 12,392 Keelby 11,547

Skellingthorpe 11,582 Scotter 12,325 Wragby & District 9,397

Scotter 10,147 Bracebridge 11,052 Scotter 8,570

Bracebridge 9,367 Wragby & District 9,936 Skellingthorpe 8,170

Wragby & District 8,147 Skellingthorpe 9,926 Bracebridge 7,949

Pinchbeck 6,863 Pinchbeck 5,212 Pinchbeck 5,210

Belton Lane 4,570 Belton Lane 2,891 Belton Lane 2,240

Total 10/11 2,483, 148 Total 11/12 2,348,942 Total 12/13 2,068,399

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Page 108 Census Urban Areas 2001, Built Up Areas 2011

16/10/2013

Urban areas are a geography produced for the 2001 Census which describe areas with land use which irreversibly urban in character. This comprises permanent structures and the land on which they are situated. The pre requisite for the recognition of urban land is that the area of urban land should extend for 20 hectares or more and separate areas of urban land are linked if they are less than 200m apart.

For the urban areas to be included in the 2001 Census, urban areas require a minimum population of 1,500 residents in the Output Areas (OA) – the smallest building blocks for which 2001 Census data are released - which best fit to the urban areas. Areas of urban land which are at least 20 hectares but do not meet this population threshold are not treated as urban areas in Census output, but as a settlement with fewer than 1,500 people.

For the 2011 Census a direct replacement was produced for the urban areas, but this time titled built up areas. This product was released in July 2013. The key methodology for what the Built Up Areas represent (over 20ha in size, 200 metre gap) is essentially the same as the 2001 Census, though in 2011 a more sophisticated automated approach was used to capture these areas. The result was very consistent with the 2001 dataset: 2011 BUA 2001 Urban Area

Source: 2011 Built -up Areas – Methodology and guidance, Office for National Statistics, 2013

The current number of BUA's in Lincolnshire is 243, an increase of 108 on 2001's 135 areas. The Office for National Statistics (ONS) have confirmed that while some of the new BUA's are caused by urban extension over the past decade, many have simply been picked up by the new automated system that weren't in 2001. This is the case across the board nationally, with 5,830 BUA's in 2011 compared to 4,014 Urban Areas in 2001. As a result, Lincolnshire has had an 80% increase in BUA's between

Page 109

2001 and 2011 whilst England and Wales saw a 45% increase in BUA's between 2001 and 2011. The 'new' BUA's tend to be small villages and hamlets which explains why Lincolnshire has seen a higher than average increase in BUA's between 2001 and 2011, given its large, rural nature with many small villages and hamlets.

As the household data in the Library Needs Assessment is entirely based on 2012 Households using postcode count within these areas, any changes to the figures between an Urban Area and BUA between 2001 and 2011 will indicate increase in size of areas rather than a real change in population between the dates. Full ONS methodology can be found here: http://www.ons.gov.uk/ons/guide - method/geography/products/census/key -statisics -for -built -up -areas -user - guidance.pdf

Table 1 highlights the differences between the 2001 Urban Areas and 2011 BUA's in Lincolnshire.

Table 1 – Built Up Area 2011 to Urban Area 2001 with 2012 household count Source: Lincolnshire Research Observatory 2013 No. of Households (2001 No. of households (2011 Built Up Area 2011 Urban Area 2001 Census Urban Area) Census Built Up Areas) Lincoln BUA Lincoln Urban Area 49526 52956 Grantham BUA Grantham/Great Gonerby 19031 19819 Boston BUA Boston 17861 18389 Spalding BUA Spalding/Pinchbeck 13318 13831 Skegness BUA Skegness/Ingoldmells/Chapel St Leonards 9269 11709 Gainsborough BUA Gainsborough 9783 10430 Stamford BUA Stamford 9320 9444 Sleaford BUA Sleaford 7228 7854 Louth BUA Louth 7727 7849 Mablethorpe BUA Mablethorpe/Sutton on Sea 6376 6472 Bourne BUA Bourne 5231 6151 Market Deeping BUA Market Deeping 5480 5634 Holbeach BUA Holbeach 3665 3771 Horncastle BUA Horncastle 3122 3272 Washingborough BUA Heighington/Washingborough 2755 2770 Welton (West Lindsey) BUA Welton/Dunholme 2444 2604 Bracebridge Heath BUA Bracebridge Heath 2338 2530 Ruskington BUA Ruskington 2335 2510 Long Sutton (South Holland) BUA Long Sutton (South Holland) 2228 2412 Market Rasen BUA Market Rasen 1701 2308 Woodhall Spa BUA Woodhall Spa 1865 2074 Kirton (Boston) BUA Kirton (Boston) 1663 2032 Coningsby Airfield BUA Coningsby 1985 1895 Heckington BUA Heckington 1706 1837 Saxilby BUA Saxilby 1660 1780 Sutton Bridge BUA Sutton Bridge 1524 1777 Cherry Willingham BUA Cherry Willingham/Reepham 1676 1767 Branston BUA Branston 1705 1735 Crowland BUA Crowland 1547 1690 Spilsby BUA Spilsby 1484 1651 Alford BUA Alford 1550 1608 Holton le Clay BUA Holton le Clay 1575 1601 Nettleham BUA Nettleham 1579 1579 Metheringham BUA Metheringham 1562 1563 Skellingthorpe BUA Skellingthorpe 1437 1424 Scotter BUA Scotter 1141 1287 Navenby BUA Navenby/Wellingore 1049 1242 Caistor BUA Caistor 1165 1212

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No. of Households (2001 No. of households (2011 Built Up Area 2011 (cont.) Urban Area 2001 (cont.) Census Urban Area) Census Built Up Areas) Donington BUA Donington 1087 1099 Burgh le Marsh BUA Burgh le Marsh 983 1035 Morton (South Kesteven) BUA Morton/Hanthorpe 837 1003 Swineshead BUA Swineshead 952 994 Keelby BUA Keelby 937 937 Billinghay BUA Billinghay 753 906 Thurlby BUA Northorpe 845 886 Long Bennington BUA Long Bennington 814 875 Wainfleet All Saints BUA Wainfleet All Saints 974 868 Wragby BUA Wragby 752 843 Witham St Hughs BUA 821 Barrowby BUA Barrowby 795 820 Langtoft (South Kesteven) BUA Langtoft 779 799 Billingborough BUA Billingborough 518 768 Bardney BUA Bardney 624 757 South Witham BUA 715 Leasingham BUA Leasingham 700 711 Sudbrooke BUA Sudbrooke 592 690 North Somercotes BUA North Somercotes 621 642 Tetney BUA Tetney 628 641 Gosberton BUA Gosberton 687 640 Moulton (South Holland) BUA Moulton (South Holland) 592 639 Whaplode BUA Whaplode 512 635 Manby BUA Manby 606 631 Sibsey BUA Sibsey 602 621 Cranwell BUA Cranwell 576 601 Ancaster BUA Ancaster 572 592 Bassingham BUA Bassingham 572 581 Sutterton BUA Sutterton 396 579 Colsterworth BUA Colsterworth 573 555 Baston BUA Baston 551 551 Caythorpe BUA Caythorpe 535 542 Butterwick BUA Butterwick 522 525 Claypole BUA Claypole 456 525 North Thoresby BUA North Thoresby 504 504 Deeping St Nicholas BUA 498 Blyton BUA Blyton 412 484 Greylees BUA 483 Surfleet Seas End BUA Surfleet 363 457 Cowbit BUA Cowbit 454 454 Sturton by Stow BUA Sturton by Stow 540 451 Scampton Airfield BUA 437 Fiskerton (West Lindsey) BUA Fiskerton 346 433 Corby Glen BUA Corby Glen 395 424 Middle Rasen BUA Middle Rasen 403 424 Binbrook BUA Binbrook 402 402 Fleet Hargate BUA Fleet Hargate 363 401 Hogsthorpe BUA Hogsthorpe 343 393 Old Leake BUA Old Leake 361 391 Ingham (West Lindsey) BUA Ingham 390 390 Weston (South Holland) BUA Weston (South Holland) 375 384 Mareham le Fen BUA Mareham Le Fen 352 374 Torksey Lock BUA 372 Stickney BUA Stickney 337 370 Quadring BUA Quadring 316 366 Wrangle BUA Wrange 280 362 Helpringham BUA Helpringham 341 361 Folkingham BUA Folkingham 328 360 Harlaxton BUA Harlaxton 300 355 Rippingale BUA Rippingale 269 340 Bicker BUA Bicker 277 318 Scothern BUA Scothern 306 312 Sutton St James BUA Sutton St James 219 309 North Kelsey BUA North Kelsey 297 297 Ropsley BUA Ropsley 290 292 Holbeach Clough BUA 291 Fishtoft BUA Fishtoft 272 288 Tydd St Mary BUA Tydd St Mary 194 279 Dunston BUA Dunston 276 278 Gedney Hill BUA 274 Nocton BUA 274

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No. of Households (2001 No. of households (2011 Built Up Area 2011 (cont.) Urban Area 2001 (cont.) Census Urban Area) Census Built Up Areas) Welbourn BUA Welbourn 245 273 Marton (West Lindsey) BUA 269 Moulton Seas End BUA 267 Hemswell Cliff BUA Hemswell Cliff 263 263 Brookenby BUA 258 Cranwell RAF College and Airfield BUA 254 Legbourne BUA 254 Harmston BUA Harmston 161 249 Marshchapel BUA Marshchapel 196 248 Cranwell (North West) BUA 246 Eagle BUA 243 Weston Hills BUA 242 Lutton BUA 241 Normanby-by-Spital BUA 241 Nettleton BUA 240 Allington BUA 239 Brant Broughton BUA Brant Broughton 240 237 Potterhanworth BUA Potterhanworth 237 237 Waddingham BUA Waddingham 222 236 Barkston BUA 235 Carlton-le-Moorland BUA Carlton-le-Moorland 216 235 Tealby BUA Tealby 211 232 Moulton Chapel BUA 230 Digby BUA 229 Northgate BUA 226 Friskney/Fold Hill BUA Friskney 167 225 Swinderby BUA Swinderby 209 224 Scotton (West Lindsey) BUA 223 Martin (North Kesteven) BUA 222 Walcott BUA Walcott (North Kesteven) 222 222 Risegate BUA Risegate 218 218 Foston (South Kesteven) BUA 217 Kingfisher Court BUA Scopwick Heath 216 216 Uffington (South Kesteven) BUA Uffington (South Kesteven) 212 212 Saltfleet BUA Saltfleet 198 210 Grainthorpe BUA Grainthorpe 228 209 Castle Bytham BUA Castle Bytham 205 205 Timberland BUA 202 Upton (West Lindsey) BUA Upton nr Gainsborough 181 200 South Kelsey BUA 197 North Greetwell BUA 196 Scopwick BUA 195 Carlby BUA 193 Osbournby BUA 192 Glentham BUA 188 Gedney Drove End BUA 186 Leake Commonside BUA Leake Commonside 138 185 Ludford BUA 185 North Scarle BUA 185 Willingham by Stow BUA Willingham by Stow 183 183 Fulstow BUA 181 Huttoft BUA 178 Tallington BUA Tallington 165 178 Wilsford BUA 177 Anwick BUA 174 Thorpe on the Hill BUA Thorpe on the Hill (North Kesteven) 172 172 Leadenham BUA Leadenham 170 170 Pointon BUA 170 Grasby BUA Grasby 155 169 Leverton BUA 168 Corringham (West Lindsey) BUA 165 Mumby BUA 165 Fosdyke BUA 163 Friskney Eaudyke BUA Friskney Eaudyke 112 163 Tetford BUA 160 Newton on Trent BUA 159 Fulbeck BUA 158 Whaplode Drove BUA 155 Maltby le Marsh BUA Maltby Le Marsh 115 153 Stickford BUA 153 Marston BUA 152

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No. of Households (2001 No. of households (2011 Built Up Area 2011 (cont.) Urban Area 2001 (cont.) Census Urban Area) Census Built Up Areas) Willoughby (East Lindsey) BUA Willoughby 152 151 Gedney BUA 150 Gedney Dyke BUA 150 Faldingworth BUA 148 North Coates Airfield BUA Northcoates Point 147 147 Bilsby BUA 146 Freiston BUA 145 Dorrington (North Kesteven) BUA Dorrington 134 144 East Keal BUA 142 Great Ponton BUA 141 Langworth BUA 141 Canwick BUA 140 Laughton BUA 139 New Bolingbroke BUA 139 Old Bolingbroke BUA 133 South Kyme BUA 133 Withern BUA 132 North Kyme BUA 131 Sedgebrook BUA 130 Silk Willoughby BUA 130 Willoughton BUA 129 Hemswell BUA 127 Utterby BUA 126 Denton (South Kesteven) BUA 122 Swayfield BUA 121 Laughterton BUA 120 Toynton All Saints BUA 120 West Deeping BUA 119 East Barkwith BUA 116 Fotherby BUA 115 Covenham St Mary BUA 113 Ewerby BUA 113 Spittlegate BUA 110 Hagworthingham BUA 107 Kirton End BUA 107 Knaith Park BUA 107 Halton Holegate BUA 104 Aslackby BUA 103 Kexby BUA 101 Stow BUA 100 Belchford BUA Belchford 98 98 Greatford BUA 98 Ingoldsby BUA 98 Southrey BUA 97 Goulceby BUA 95 Alvingham BUA 87 Low Fulney BUA Low Fulney 67 87 East Kirkby BUA East Kirkby 86 86 West Keal BUA 86 Frithville BUA 84 Scamblesby BUA 84 Burton-by-Lincoln BUA 79 Great Limber BUA 79 Witham on the Hill BUA 79 Swaton BUA 78 South Cockerington BUA 77 Walesby (West Lindsey) BUA 77 Kirton Holme BUA 68 Sutton St Edmund 66 Spridlington BUA 64 Saltfleetby St Peter BUA 61 Westborough 48 Heapham BUA 37

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Page 114 Appendix 5 Lincolnshire Libraries Consultation Addendum

This supplementary report was commissioned from Sheffield Hallam University by Lincolnshire County Council on 7 November 2013 to provide further information on the feedback received during the consultation process from particular groups of participants specifically:

• 16-24 year olds • People with disabilities • People from Black and Minority Ethnic (BME) backgrounds • Gender – especially women with children • Non-users (Citizens' Panel)

This report is designed to inform the recommendations to the County Council's Executive and the Impact Analysis on them, and takes into account discussions with the Consultation Institute.

Additionally, Sheffield Hallam University were also asked to analyse the results of an online survey of the County Council's Citizens' Panel which was undertaken from 4 to 13 November 2013. The same information about the library proposals and online questionnaire used during the main consultation period were employed in this supplementary consultation.

Details of the groups subjected to further analysis are outlined below.

16-24 year olds The data analysed is taken from a sub-sample of 182 survey participants who indicated that they were aged between 16 and 24 years.

People with disabilities Of the 3,892 survey participants who answered the question, 628 (16%) indicated that they had considered themselves to have a disability. Additional analysis has been undertaken to compare the findings from this sub-sample of 628 people with disabilities to determine whether their views differ to survey participants overall and to determine any reported impacts of the library proposals by people with disabilities.

Participants from BME groups The analysis by 'BME groups' includes all participants who stated their ethnicity / nationality as any other ethnicity than 'White British' on the final page of their completed survey. It should be noted that over 1,400 participants did not specify their ethnicity.

Gender - women with small children Under the timescales available, it has not been possible to fully analyse the data by gender. However statistical data has been analysed to compare male and female responses. Additionally, data from a sub-sample of female participants aged 16-44 (543 participants) has been analysed to identify comments specifically from 'mothers' and this has been summarised to provide indicative data to illustrate the type of comments that may be specific to this group.

Page 115 Appendix 5

Non-users - Citizens' Panel

The Citizen's Panel was established in 2012 to provide a sounding board to the County Council on the public’s stance and opinion on a variety of issues and to establish their views about whether LCC is doing a good job, their tolerance to change and overall satisfaction. The panel is made up of 483 people who were selected or recruited by an independent research company who specialise in recruiting representative panels. On 4 November 2013, 332 panel members were sent the description of the library proposals, asked to read it and to complete the online version of Library Needs Assessment Survey by 5pm on 13.11.2013. Panel members who had already completed a survey during the July to September survey period were asked to ignore the request. Those without an email address were contacted by the Council's Touchstone team to ask them to complete the survey over the telephone. By the deadline, 62 surveys had been completed, through a combination of online and telephone surveying.

Due to the nature of the citizens' panel data, in terms of the proportion of non-users who completed a survey, additional statistical analysis of the 1,011 participants who described themselves as library non-users from the overall survey sample (5,599) is also summarised.

Page 116 Appendix 5

Section 1: Young people aged 16-24

The data analysed is taken from a sub-sample of 182 survey participants who indicated that they were aged between 16 and 24 years. The nature of this sample is as follows:

• 133 participants aged 16-19, and 49 participants aged 20-24 • All participants aged 16-24 - 65% library users, 35% non-library users • Aged 16-19 - 57% library users, 43% non-users • Aged 20-24 - 83% library users, 17% non-users

Due to the differing proportions of library users within the 16-19 and 20-24 age groups separate statistical analysis of these groups has been undertaken.

Feedback on Tier 1

Survey participants were asked to rate the relative importance of each of the criteria for Tier 1 and provide an explanation as to why they felt this way.

Figure 1: Tier 1 Libraries (by 16-24s) Extremely 5 Important

4.5 4.4 4.3 4.3 4.1 4.0 4.0 Very 4 3.9 3.9 Important 3.8 3.7 3.6 3.4 3.4 3.2 3.2 3.2 3.2

No 3 Opinion 2.9 2.8

Not very 2 Important

Not at all important 1 The library should be well-used The library should be located in a The library should be less than 30 The library should be in an area or Opening hours highly populated area minutes away by public transport community that is disadvantaged Overall Under 16 16-19 20-24

The responses from the survey participants overall (shown in the grey columns) and Under 16s (blue columns) have also been provided to enable comparison. Overall the feedback from participants aged 16-24 was broadly comparable with survey participants overall, however there were some differences in the feedback between those aged 16-19 (red columns) and those aged 20-24 (green columns). It should be noted that the sub-sample of participants aged 16-19 will include some students from the Priory Academy (LSST) who completed surveys within a school environment, and

Page 117 Appendix 5 also that young people aged 16-19 constitute the majority of this sample (73%). The proportion of library users is also very different with 57% of those aged 16-19 library users, in comparison to 83% of those aged 20-24.

• Opening hours, libraries being well used and less than 30 minutes travel time by public transport were the elements of the Tier 1 criteria deemed to be of the highest importance to young people. This was comparable to the survey sample overall • Participants aged 20-24 years scored four of the five elements of the criteria as more important than 16-19 year olds. This may be explained by the higher proportion of library users within participants aged 20-24.

The qualitative (written) survey comments from the Tier 1 question on the survey which asked 'why participants felt that way' have been coded and summarised below. 'Access' was clearly the most important factor (34% of comments, compared to 26% for overall survey), which was similar to the viewpoint expressed through the statistical data (particularly in relation to opening hours and travel times). It is also worth noting that only 1% of comments from young people related to 'Community/hub'. This compares to 12% for the overall survey sample. Feedback on Tier 2 criteria was very similar to that for Tier 1 (as was the case in the overall sample).

Table 1: Summary of qualitative comments on Q5 on Tier 1 (by 16-24s) Question 5 on Tier 1 - 16-24s Comments Access (AC) 32 Books/reading (B) 14 General comments (G) 14 No interest/not important/ do not visit libraries (NE) 7 Opening hours (H) 6 Computer/web (PC) 5 Young people (YP) 4 Importance of libraries (I) 4 Travel issues (TT) 2 Suggestion (S) 2 Technical (T) 2 Negative comments towards libraries (DL) 2 Community/hub (C) 1 TOTAL 95

The quotes below provide examples of the viewpoint of young people:

"It is especially important to keep libraries open in disadvantaged areas as they provide services for learning and the option to read books that people otherwise couldn't afford. It's not so important that they are very well used because they are VERY important to the people who use them"

"I feel that everyone deserves access to a library wherever they live/wealth/age"

"I have always been brought up to read and learn through books. My younger siblings love visiting their local libraries at least once per week, and their minds blossom through the opportunity to borrow so many and so frequently"

Page 118 Appendix 5

"Again, it's important to keep libraries open in places not easily accessible because the people that tend to use these libraries are more likely to be isolated and the library is likely to be their only place to interact with their community"

Feedback on Tier 3

Participants were asked to share their views on the Tier 3 proposals. Participants aged 16-19 broadly agreed with the overall sample, however those aged to 20-24 had a greater preference for community-run libraries.

Figure 2: Preferred option for Tier 3 (by 16-24s) If your library was defined as a Tier 3 facility, which option would you prefer? 100%

90% 24% 24% 26%

80% 42%

70%

60%

50% 51% 55%

63% 40% 38%

30%

20%

25% 10% 21% 21%

12%

0% Overall Under 16 16-19 20-24

Mobile vehicle Community-run library Don't know

Qualitative data was split and coded by participants that preferred mobiles and those who expressed a preference for community-run libraries. 'Access' was the key factor for all participants, and was particularly prominent for those who preferred community-run libraries. The preference for a community-run library was predominantly related to the desire for a community 'hub' and enhanced access. Examples of feedback are provided below.

"A community run facility would be able to be accessed more often and would probably have a nicer feel than a mobile library, which is limited in its time of access"

"Because a static library is an already established as a constant part of the community, and if there are willing volunteers, it would likely be open longer than mobile libraries and would also have the additional services available in static libraries"

Page 119 Appendix 5

Table 2: Summary of qualitative comments on Q9 on Tier 3 (by 16-24s)

Don't Mobile Community TOTAL Question 9 on Tier 3 - 16-24s know Access (AC) 16 26 5 47 Community/hub (C) 1 19 2 22 General comments (G) 5 6 4 15 Books/reading (B) 0 11 0 11 Neither option/Keep the library open/as it is (N) 0 4 6 10 Staff (ST) 2 3 4 9 Building (BU) 0 7 1 8 Computer/web (PC) 0 5 1 6 No interest/not important/ do not visit libraries (NE) 0 0 6 6 Opening hours (H) 0 5 0 5 Young people (YP) 0 2 1 3 Suggestion (S) 0 1 1 2 Technical (T) 0 0 1 1 Older people (OAP) 0 0 1 1 TOTAL 24 89 33 146

In terms of other options that people would like to put forward, approaching 50% of those who answered this question stated 'none / keep the library as it is'. Other suggestions included: changes to specific services e.g. free wifi (5 comments), improved access such as free transport (5 comments), collaboration with business (2 comments), collaboration with schools (2 comments) and more promotion (1 comment).

In terms of willingness to volunteer, a greater proportion of participants aged 16-24 indicated that they would be willing to be involved in steering groups and to volunteer in libraries than survey participants overall. In total 50% of participants aged 20-24 would be willing or possibly willing to volunteer in libraries (compared to 35% overall). An increased willingness to volunteer was also apparent for those aged 16-19, as shown in table 3.

Table 3: Willingness to volunteer (by 16-24s) Steering group Volunteer in library YES POSSIBLY YES POSSIBLY Sample overall 8% 21% 14% 21% 16 -19s 12% 24% 21% 21% 20 -24s 9% 39% 20% 30%

Feedback on Tier 4

Participants were asked to share their views on the Tier 4 proposals. A greater proportion of participants aged 16-19 stated 'no opinion' (50% compared with 31% overall), and those aged to 20- 24 expressed a greater preference for fewer longer stops (29% compared with 19% overall). In terms of why participants felt this way, the most frequently cited comments were in relation to access (29 comments) and also highlighting that the proposed service was inadequate, insufficient, or that longer time was needed (13 comments).

Page 120 Appendix 5

Table 4: Summary of qualitative comments on Q16 on Tier 4 (by 16-24s) Question 16 on Tier 4 - 16-24s Comments Access (AC) 29 General comments (G) 15 Inadequate service / insufficient time/longer time needed (I) 13 No interest/not important/ do not visit libraries (NE) 6 Keep the library as it is (N) 4 Travel issues (TT) 3 Community (C) 2 Young people (YP) 1 Older people (OAP) 1 Negative comments towards libraries (DL) 1 TOTAL 75

The following quotes are examples of young people's comments.

[Participant preferring longer stops] "So that everyone has an equal chance to visit a library. However there is not a lot you can do in an hour, I do not think that it would benefit the communities that much (even at 2 hours a month). It should be at least an hour a week"

"It's not fair to only have library access for 1 hour per month - sometimes finding all books takes longer than that. Think about a family of 5 - not enough time"

"I think this will depend on the route of the bus as some communities may be unable to use public transport to visit the van or go to a larger library close by. The route would need to be carefully considered to maximise the range of people who can use the service, early evening slots for example will be highly prized as this can attract those who have worked all day and is still an appropriate enough time for children and the elderly to use the service"

Impacts

A greater proportion of participants aged 16-19 highlighted that the proposals would not have any personal impact on them (40% compared with 16% overall), this is likely to be explained by the higher proportion of non-library users. There was a pronounced difference between the reported significant personal impacts of the proposals on 16-19s (27%) in comparison to 20-24s (61% of whom reported a significant personal impact). In terms of community impacts, a greater proportion of 16-19s highlighted 'small impacts' or that they didn't know. Responses from 20-24s were broadly comparable with the overall sample with 73% highlighting 'significant' community impacts.

The comments relating to impacts have been coded below. The greatest proportion of comments was from participants who did not use a library and were not specifically interested in the proposals. Aside from this, access generally, the need to access books and the potential impact of the proposals on young people were the most frequently cited comments.

Page 121 Appendix 5

Table 5: Summary of qualitative comments on Q18 (by 16-24s) Question 18 - 16-24s Comments No interest/not important/ do not visit libraries (NE) 29 Access (AC) 23 Young people (YP) 16 General Comments(G) 13 Books/reading (B) 12 Computer/web (PC) 9 Community (C) 8 Travel issues (TT) 6 Older people (OAP) 6 Job seekers (JS) 4 Money/can't afford books or PC (MC) 4 Suggestion (S) 3 Hours (H) 2 Process (P) 1 Keep the library as it is (N) 1 No/little effect (NO) 1 Negative comments towards libraries (DL) 1 No local library (DNH) 1 TOTAL 140

A selection of quotes provided in question 18 can be found below.

"All libraries are important for both youngsters and adults. I believe this as it keeps youngsters out of trouble and gives them a place to go to do things such as homework in a calm and quiet surrounding. It also gives adults a place to go and relax"

"As a young person in full time 6th Form education I often use the library, whilst I have a wonderful school library it is just not able to meet 100% of my needs! I think that the effect on disadvantaged persons could be detrimental and this damage must be considered"

"People use their local library for a number of things. It is absolutely imperative to parents who want a wide range of material to educate their children, imperative to school-children to supplement their education, imperative to students who (like myself) live quite far from their uni and like to access a library easily, and imperative to other adults who use the wide range of services provided by a library"

Summary

• Differences in viewpoint were expressed by young people ages 16-19 to those aged 20-24. • Greater proportion of non-users (35%) than the overall sample (likely to be from the LSST surveys, as the majority were aged 16-19) • 'Community' less important, particularly to 16-19's • Less technical queries / process issues raised • Greater willingness to volunteer than survey participants overall • 16-19's reporting less personal impact and some are not interested/do not visit the libraries.

Page 122 Appendix 5

Section 2: Disability

Of the 3,892 survey participants who answered the question, 628 (16%) indicated that they had considered themselves to have a disability. This additional analysis has been undertaken to compare the findings from this sub-sample of 628 people with disabilities to determine whether their views differ to survey participants overall and to determine any reported impacts of the library proposals by people with disabilities.

The profile of participants with a disability differs to the profile of participants overall in terms of library usage. In total 94% of disabled participants described themselves as library users (compared with 81% of participants overall), therefore this sample contains a low proportion of non-users (6%). Furthermore, library usage patterns are somewhat different with slightly more daily users, much fewer weekly users and a higher proportion of monthly users. The profile of which tiers of libraries participants currently used was broadly comparable to the sample overall, however a slightly higher proportion were Tier 3 users (59% compared to 55% overall).

Figure 3: Frequency of library use (by disability) 100%

8.9% 16.4% 90% 4.4% 24.8% 29.0% 4.4% 80% 38.3% 3.8% 20.0%

7.7% 70%

3.8% 24.2% 14.5% 8.9% 60%

16.7% 20.5% 50% 12.9%

16.9% 40% 9.6% 10.5% 13.5% 48.9% 30% 12.6% 8.1%

20% 30.4% 8.4% 25.3% 22.6% 10% 11.2%

8.9% 4.0% 3.3% 2.4% 4.5% 0% Overall (n = 5,599) Disabled (n = 628) Not Disabled (n = 3,264) Prefer not to say (n = 301) Not Stated (n = 1,406) Daily Weekly Fortnightly Monthly Quarterly Annually Other More than once a week

Feedback on Tier 1

In response to survey questions 5 and 6, which asked participants how important they felt each aspect of the Tier 1 criteria was, the importance scores expressed by disabled participants were higher than for non-disabled participants on each aspect. Opening hours, libraries being well used and less than 30 minutes travel time by public transport were the elements of the Tier 1 criteria of the highest importance to disabled people. This is comparable to the survey sample overall.

Page 123 Appendix 5

Figure 4: Tier 1 Libraries (by disability) Extremely 5 Important

4.4 4.3 4.3 4.2 Very 4.2 4 Important 4.0 4.0 4.0 4.0 3.9 3.9 3.8 3.8 3.7 3.5 3.4 3.3 3.3 3.2 3.2 3.2 No 3.2 3.2 3.2 Opinion 3 3.1

Not very 2 Important

Not at all important 1 The library should be well-used The library should be located in a The library should be less than 30 The library should be in an area or Opening hours highly populated area minutes away by public transport community that is disadvantaged

Overall (n = 5,599) Disabled (n = 628) Not Disabled (n = 3,264) Prefer not to say (n = 301) Not Stated (n = 1,406)

A much higher proportion of comments from disabled participants were related to access (31%) than in the sample overall (18%).

Table 6: Summary of qualitative comments on Q4 on Tier 1 (by disability) Q4 on Tier 1 - Disability Comments Access (AC) 79 Books/reading (B) 27 Opening hours (H) 26 Community/hub (C) 22 Computer/web (PC) 19 Staff (ST) 16 Young people (YP) 15 Travel issues (TT) 12 Process (P) 7 Older people (OAP) 6 Rural (R) 5 Suggestion (S) 4 Mobiles (M) 4 Technical (T) 3 Specific services (SS) 3 General comments (G) 3 TOTAL 251

Page 124 Appendix 5

In terms of 'why' disabled respondents felt the way that they did, 'access' was highlighted as the main factor, with the second most frequently cited comment being the need for books and opportunities to read, following by the desire for a community hub.

Table 7: Summary of qualitative comments on Q5 on Tier 1 (by disability) Q5 on Tier 1 - Disability Comments Access (AC) 96 Books/reading (B) 62 Community/hub (C) 33 Computer/web (PC) 28 Young people (YP) 25 Travel issues (TT) 22 General comments (G) 18 Opening hours (H) 16 Staff (ST) 14 Rural (R) 9 Suggestion (S) 8 Mobiles (M) 8 Importance of libraries (I) 7 Older people (OAP) 6 Technical (T) 5 Process (P) 4 No interest/not important/ do not visit libraries (NE) 3 Specific services (SS) 2 TOTAL 366

The following are examples of feedback to the Tier 1 proposals.

"The library should be available to everybody"

"The more disadvantaged you are, the more important it is that you can access knowledge to assist and improve your life, hence the need for easy access at times that suit you. It is also crucial that children can easily access a local library (by themselves or with an adult when very young)"

"Library is for all but some of us can't afford books or have a quiet place to read and learn. A library in some respects is as important as a hospital with regards therapy"

Feedback on Tier 3

Participants were asked to share their views on the Tier 3 proposals and indicate their preference for a community-run or mobile library. A higher proportion of disabled people indicated a preference for community-run libraries (38%) over mobile libraries (21%), with many disabled participants (42%) answering 'don't know' in response to this question. The data is presented in Figure 5.

Page 125 Appendix 5

Figure 5: Preferred option for Tier 3 (by disability) 100%

90% 24% 24% 26% 27%

80% 42%

70%

60%

50% 51% 55% 46%

63% 40% 38%

30%

20%

25% 26% 10% 21% 21%

12%

0% Overall (n = 5,599) Disabled (n = 628) Not Disabled (n = 3,264) Prefer not to say (n = 301) Not Stated (n = 1,406)

Mobile vehicle Community-run library Don't know

The proportion of comments relating to 'access' equates to 31% of the overall comments, which is much higher than the overall survey sample (15%).

Table 8: Summary of qualitative comments on Q9 on Tier 3 (by disability) Q9 on Tier 3 - Disability Mobile Community Don't know TOTAL Access (AC) 47 78 12 137 Neither option/Keep the library open/as it is (N) 1 17 42 60 Staff (ST) 32 9 17 58 Community/hub (C) 2 32 4 38 Books/reading (B) 7 16 2 25 Opening hours (H) 1 18 5 24 Computer/web (PC) 7 10 1 18 General comments (G) 5 7 2 14 Young people (YP) 0 8 3 11 Process (P) 1 1 7 9 Building (BU) 1 8 0 9 Travel issues (TT) 1 2 4 7 Rural (R) 3 3 1 7 Suggestion (S) 4 1 2 7 Older people (OAP) 3 1 2 6 Technical (T) 1 4 0 5 Question (Q) 1 0 1 2 No interest/not important/ do not visit libraries (NE) 0 0 2 2 Negative comments towards libraries (DL) 0 0 1 1 TOTAL 117 215 108 440

Page 126 Appendix 5

Question 10 provided survey participants with the opportunity to put forward 'any other options'. The most frequently cited comment was expressing a desire for the library service to remain as it is (51 comments), particularly from those expressing a preference for community-run libraries. A further 20 comments were made in relation to saving money from other services, or implementing other cost-saving measures. There were also 23 comments regarding improving access to the library, this proportion (15%) is much higher than in the survey sample overall (3%).

Table 9: Summary of qualitative comments on Q10 on Tier 3 (by disability) Q10 on Tier 3 - Disability Mobile Community Don't know TOTAL Keep the library as it is (N) 2 31 18 51 Improve access to library (AC) 8 10 5 23 Save money/make cost savings elsewhere (M) 3 6 11 20 Staff (ST) 1 7 5 13 Change in hours/frequency (H) 1 7 5 13 Collaboration with businesses (BUS) 3 3 3 9 Technical (T) 1 2 2 5 Collaboration with schools (SC) 2 2 1 5 Promote/publicise the library (PR) 1 0 2 3 Specific services (SS) 2 1 0 3 Process (P) 0 1 2 3 Combination of mobile/community (CO) 1 1 0 2 Negative comments towards libraries (DL) 0 1 1 2 TOTAL 25 72 55 152

A mix of comments relating to staffing and volunteering, sharing facilities and developing services are provided below.

"Should be manned by proper paid staff"

"It would be regular and not just depend on local people who may sometimes find it difficult to maintain (through no fault of their own) reliability"

"A good library is part of the community and the community should support it actively"

"A community library, perhaps sharing facilities with other services valued by people in the area, seems more likely to be well used. Also there would be greater scope for re-expansion of opening hours if there was a fixed location - if the volunteers were there, the library could be open, instead of having to rely on fitting in with the timetable for a van to get round a number of villages"

"Keep the library open - Ermine has few amenities. Encourage more courses e.g computer/basic skills to use the building. Continue to provide "activity sessions" for children especially during holidays and explore other session possibilities e.g talking books for the visually impaired"

"None of the three options above. I need my library in Branston. It is well supported by the local community. I have used a mobile library while living in Waddington. It is an appalling service. No room to browse, it will be under immense pressure to replace the service I get at the library in Branston. The cost involved in getting to Lincoln library is £3.90. I do not drive, and cannot even use the late evening to go into the main Lincoln library as there is no bus service after 6pm"

Page 127 Appendix 5

In terms of willingness to volunteer, fewer disabled participants indicated that they would be willing to be involved in steering groups and to volunteer in libraries than non-disabled participants. In total, 6% of disabled participants were willing to be involved in steering groups (in comparison to 12% of non-disabled participants and 8% of the sample overall) and 10% were willing to volunteer in a library (in comparison to 21% of non-disabled participants and 14% of the sample overall).

Table 10: Willingness to volunteer (by disability) Steering group Volunteer in library YES POSSIBLY YES POSSIBLY Sample overall 8% 21% 14% 21% Disabled 6% 25% 10% 25% Not disabled 12% 24% 21% 21%

This data is also illustrated by figures 6 and 7.

Figure 6: Willingness to be involved in a steering group (by disability) 100%

90%

80%

52% 70% 65% 70% 69%

60% 83%

50%

40%

30% 39%

24% 20% 21% 25%

10% 14%

12% 8% 9% 6% 3% 0% Overall (n = 5,599) Disabled (n = 628) Not Disabled (n = 3,264) Prefer not to say (n = 301) Not Stated (n = 1,406)

Yes Possibly No

Page 128 Appendix 5

Figure 7: Willingness to volunteer in a community library (by disability) 100%

90%

80%

50%

70% 58% 65% 65%

60% 82%

50%

40%

30% 21% 30%

21% 25% 20%

12% 10% 21% 20% 14% 10% 6% 0% Overall (n = 5,599) Disabled (n = 628) Not Disabled (n = 3,264) Prefer not to say (n = 301) Not Stated (n = 1,406)

Yes Possibly No

Feedback on Tier 4

In total 22% of disabled participants preferred the option of more stops (66 stops for one hour per month) compared with 19% preferring fewer longer stops. This was broadly comparable to the preferences from non-disabled people (24% preferring more stops and 20% fewer longer stops). In the cases of both disabled and non-disabled participants over 50% answered 'don't know'.

The qualitative comments focused on the need for more stops / more time in order to offer an adequate service and concerns over accessing mobile facilities.

Table 11: Summary of qualitative comments on Q16 on Tier 4 (by disability) Q16 on Tier 4 - Disability Comments Access (AC) 88 Inadequate service / insufficient time/longer time needed (I) 62 General comments (G) 17 Keep the library as it is (N) 17 Community (C) 10 Older people (OAP) 7 Process (P) 7 Technical (T) 5 Young people (YP) 4 Travel issues (TT) 3 No interest/not important/ do not visit libraries (NE) 3

Page 129 Appendix 5

Negative comments towards libraries (DL) 1 TOTAL 224

Comments on Tier 4 provision included:

"Unfair...rural dwellers pay as much (and sometimes more) into the 'system' so should not be deprived of services to which they contribute"

"To enable more people to be close to the library. For example the frail and the elderly. More stops, better access to the library"

"To have fewer but longer stops means that some people could no longer use the service due to lack of transport and other commitments ie picking up children from school, doctor/hospital appointments"

"It would be a shame to see access to a library so restricted"

Impacts

Participants were asked to identify the extent of the impact that the library proposals would have, firstly upon themselves, and secondly upon their community. In total 78% of disabled participants indicated that the library proposals would have a significant effect upon themselves. This is higher than the perceived impact by the sample of non-disabled participants (71%) and the overall sample (63%). The impact upon the community was also deemed to be high, with 83% of disabled participants stating that the proposals would have a significant effect upon the community. This is considerably higher than both the sample of non-participants (64%) and the overall sample (68%).

Figure 8: Impacts upon individuals and communities (by disability)

100% 1% 4% 3% 5% 5% 11% 12% 10% 14% 90% 19% 13% 16% 23% 2% 3% 11% 4% 9% 80% 28% 15% 5% 27% 15% 20% 10% 18% 70%

20%

12% 60% 10% 17%

50%

83% 40% 78% 71% 68% 63% 64% 30% 56% 56% 53% 50%

20%

10%

0% Overall (n = 5,599) Disabled (n = 628) Not Disabled (n = Prefer not to say (n = Not Stated (n = Overall (n = 5,599) Disabled (n = 628) Not Disabled (n = Prefer not to say (n = Not Stated (n = 3,264) 301) 1,406) 3,264) 301) 1,406) 17a - You 17b - Your Community

Significant effect Small effect No effect I don't know

Page 130 Appendix 5

The main reasons for the significant perceived impact were related to: access, the need for books and the role of the library as a community hub. The impacts are likely to be exemplified due to the high proportion of library users. The proportion of comments relating to 'access' were significantly higher (20%) than in the survey sample overall (5%).

Table 12: Summary of qualitative comments on Q18 (by disability) Q18 - Disability Comments Access (AC) 120 Books/reading (B) 108 Community (C) 85 Young people (YP) 64 Computer/web (PC) 50 Older people (OAP) 42 Travel issues (TT) 29 Staff (ST) 19 Keep the library as it is (N) 16 Money/can't afford books or PC (MC) 15 Process (P) 12 Suggestion (S) 11 Job seekers (JS) 7 Rural area/isolation (R) 7 No interest/not important/ do not visit libraries (NE) 7 Specific services (SS) 6 General Comments(G) 5 No/little effect (NO) 4 Hours (H) 4 Technical (T) 1 Question (Q) 1 Negative comments towards libraries (DL) 1 No local library (DNH) 1 TOTAL 615

The quotations below are examples of comments made by disabled participants:

"Not all our residents have cars and some are unable to use public transport for various reasons, so our monthly mobile service in Boothby Pagnell is a blessing for many"

"As I do not drive it would affect me greatly, also with walking difficulties I cannot carry books too far. Apart from the books it is also a useful social meeting place for people who live alone. The librarians are extremely useful in helping with looking for books, they get to know what people like and are a great help in ordering specific books"

"I would not be able to interact with other people, which is important to me as I am in a wheelchair following a stroke"

Page 131 Appendix 5

"I am an avid reader and I visit my local library at least once a week, borrowing 8 or 10 books at a time. As I grow increasingly old and infirm this will be even more important and will affect many other pensioners in my area"

"This proposed cut would be devastating to the most vulnerable group. Anyone who has experience a dip in resources and need access to the many facilities available from a local library would be further disadvantaged"

Summary

• A high proportion of disabled survey participants were library customers (94%) • 'Access' is a major issue reported by disabled participants • The importance of each Tier 1 criteria is deemed to be higher by disabled participants, however the three most important criteria are the same as in the overall sample (opening hours, 30 minutes travel time and libraries being well used) • A higher proportion of disabled participants indicated a preference for a community run library • The anticipated impacts of the proposals are reported to be greater by disabled participants than the survey sample overall, both in terms of personal and community impact

Page 132 Appendix 5

Section 3: Black and Minority Ethnic (BME) groups

The analysis by 'BME groups' includes all participants who stated their ethnicity / nationality as any other ethnicity than 'White British' within their completed survey. It should be noted that over 1,400 participants did not specify their ethnicity.

The age profile of BME participants is very different to the overall survey sample, with 40% of BME participants under 16 years of age. The proportion of library users is also fewer with 73% declaring themselves as library users and 27% as 'non-users'. This profile should be considered when reviewing these results as the age of participants may influence how they view the proposals irrespective of their ethnicity.

Feedback on Tier 1

In response to survey questions 5 and 6, which asked participants how important they felt each aspect of the Tier 1 criteria was, the importance scores expressed by BME participants were lower than for the survey participants overall on each aspect. However the order of importance mirrored the overall sample with opening hours, libraries being well-used and the 30 minutes travel time the three most important factors.

Figure 9: Tier 1 Libraries (by BME) Extremely 5 Important

4.3 4.3 Very 4.2 4 4.1 4.1 4.1 Important 4.0 4.0 3.9 3.9 3.7 3.7

3.3 3.2 3.2 3.2 No 3.2 Opinion 3 3.1 3.0 2.9

Not very 2 Important

Not at all important 1 The library should be well-used The library should be located in a The library should be less than 30 The library should be in an area or Opening hours highly populated area minutes away by public transport community that is disadvantaged Overall (n = 5,599) White British (n = 3,958) BME (n = 394) Not Stated (n = 1,247)

Page 133 Appendix 5

Participants were asked to explain the reasons for the criteria chosen, "please tell us why you feel this way…"

Table 13: Summary of qualitative comments on Q5 on Tier 1 (by BME) Q5 on Tier 1 - BME Comments Books/reading (B) 26 Access (AC) 25 General comments (G) 17 No interest/not important/ do not visit libraries (NE) 14 Young people (YP) 11 Opening hours (H) 10 Community/hub (C) 9 Computer/web (PC) 7 Staff (ST) 4 Importance of libraries (I) 4 Technical (T) 3 Process (P) 3 Travel issues (TT) 2 Suggestion (S) 2 Older people (OAP) 2 Negative comments towards libraries (DL) 2 Specific services (SS) 1 Rural (R) 1 TOTAL 143

As shown in the table above, books/reading and access were the most frequently cited comments by BME participants. This reflects the overall survey sample results in which these were also the most frequently made comments to this question.

"A library should be easy to access. Walking distance encourage parents, children to use the library and activities provided. Students use the library. Senior citizens find a library service useful and are helped to use the IT facilities"

"It is important for disadvantaged communities to have access to books, study materials etc. to enable them to improve skills, allow children to read for pleasure as books are expensive"

"The library should be well stocked with books, including new ones, as well as DVD's, and staffed by knowledgeable librarians. It should also have computer access for those people who don't have their own"

There was no noticeable difference between Tier 1 and Tier 2 feedback, as with the overall sample.

Feedback on Tier 3

Participants were asked to share their views on the Tier 3 proposals and indicate their preference for a community-run or mobile library. A higher proportion of BME participants indicated preference for a community-run library (with 41% preferring a community-run library, and 20% a mobile library).

Page 134 Appendix 5

This is comparable to the overall sample, however a large number of BME participants indicated 'don't know' in response to this question .

Figure 10: Preferred option for Tier 3 (by BME)

100%Extremely Important

90% 21% 24% 28%

80% 39% Very Important 70%

60%

No 54% 50% 51% Opinion 46%

40% 41%

30% Not very Important 20%

25% 25% 26% 10% 20%

Not at all important 0% Overall (n = 5,599) White British (n = 3,958) BME (n = 394) Not Stated (n = 1,247) Mobile vehicle Community-run library Don't know

Participants were asked to explain the reasons for their preference for either a mobile or a community-run library.

Table 14: Summary of qualitative comments on Q9 on Tier 3 (by BME) Q9 on Tier 3 - BME Mobile Community Don't know TOTAL Access (AC) 14 23 5 42 General comments (G) 5 15 2 22 Staff (ST) 9 3 3 15 Community/hub (C) 2 9 0 11 Neither option/Keep the library open/as it is (N) 0 1 9 10 Opening hours (H) 0 5 1 6 No interest/not important/ do not visit libraries (NE) 0 0 5 5 Computer/web (PC) 1 0 3 4 Books/reading (B) 1 2 0 3 Building (BU) 0 3 0 3 Young people (YP) 1 0 2 3 Question (Q) 1 0 1 2 Travel issues (TT) 0 1 0 1 Suggestion (S) 0 0 1 1 Technical (T) 0 1 0 1 Process (P) 0 0 1 1 Older people (OAP) 0 0 1 1 Specific services (SS) 0 1 0 1

Page 135 Appendix 5

Rural (R) 0 1 0 1 Negative comments towards libraries (DL) 0 0 1 1 TOTAL 34 65 35 134

The most frequently cited comments made by BME participants were around access, with respondents highlighting issues around access at both a community-run and a mobile library as being important to them. The second most frequently made comments were coded as 'general comments' and were predominantly comments similar to those which appear in all sections of analysis with a high proportion of young people, which do not fit into any of the coding categories.

Examples of feedback on the Tier 3 proposals:

"I would prefer a mobile vehicle because the library would come to you"

"A community-run library may offer better opening hours than a mobile library vehicle. It would offer volunteering and possibly training possibilities for citizens. It could bring together the community in a shared interest"

"I do not agree with a mobile instead of ermine library, or a volunteer library, it would not give the same service as a library with staff"

Participants were also asked 'Are there any other options you would like to put forward?' The most frequently made suggestion was to 'keep the library as it is', with 17 out of 43 participants answering in this way. Secondly, suggestions were made as to specific services that the library might offer.

Table 15: Summary of qualitative comments on Q10 on Tier 3 (by BME) Don't Q10 on Tier 3 - BME Mobile Community know TOTAL Keep the library as it is (N) 3 7 7 17 Specific services (SS) 3 2 4 9 Collaboration with businesses (BUS) 1 2 0 3 Change in hours/frequency (H) 1 1 0 2 Save money/make cost savings elsewhere (M) 0 1 1 2 Promote/publicise the library (PR) 1 1 0 2 Improve access to library (AC) 1 0 1 2 Technical (T) 1 0 1 2 Combination of mobile/community (CO) 0 1 0 1 Collaboration with schools (SC) 0 1 0 1 Process (P) 1 0 0 1 Staff (ST) 0 0 1 1 TOTAL 12 16 15 43

Feedback on Tier 4

Participants were asked which option of mobile library provision they preferred and to explain their reasons for this answer. Respondent comments to question 16 were clearly focused on further objections to the Tier 4 proposal. The proposal was deemed ‘inadequate’ with longer time needed

Page 136 Appendix 5 for stops. Access was the primary concern and the difficulty of accessing the service in specifically allocated windows of time was highlighted by many. These findings reflect those in the overall survey sample.

Table 16: Summary of qualitative comments on Q16 on Tier 4 (by BME) Q16 on Tier 4 - BME Comments Access (AC) 41 Inadequate service / insufficient time/longer time needed (I) 20 General comments (G) 6 No interest/not important/ do not visit libraries (NE) 6 Travel issues (TT) 3 Process (P) 3 Young people (YP) 2 Keep the library as it is (N) 2 Negative comments towards libraries (DL) 2 Community (C) 1 TOTAL 86

Examples of feedback to Tier 4 proposals:

"Library access to all is very important as previously stated. Especially in small and/or isolated communities"

"Libraries are important and need to be on offer to anyone at anytime"

"Sixty six stops for one hour per month is a seemingly token gesture, likewise with 33 stops. A mobile vehicle that visits once per month is unlikely to be well used as members of the community cannot guarantee that they will be home at a set date once a week"

Impacts

Participants were asked to identify the extent of the impact that the library proposals would have, firstly upon themselves, and secondly upon their community. 51% of BME participants indicated that the library proposals would have a significant effect upon themselves. This is lower than the perceived impact indicated by the overall sample (63%). 18% of BME participants indicated that there would be a small effect upon themselves, which is comparable with the overall sample. The impact upon the community was perceived to be higher, with 58% of BME participants stating that the proposals would have a significant effect upon the community. This is lower than the overall sample (68%).

Page 137 Appendix 5

Figure 11: Impacts upon individuals and communities (by BME)

100% 3% 4% 5% 9% 11% 14% 12% 90% 20% 20% 16% 3% 4% 21 % 80% 30% 14% 18% 6% 5% 15% 18% 70%

17% 20%

60% 18% 18%

50%

40% 72% 68% 68% 63% 30% 58% 55% 51% 47% 20%

10%

0% Overall (n = 5,599) White British (n = 3,958) BME (n = 394) Not Stated (n = 1,247) Overall (n = 5,599) White British (n = 3,958) BME (n = 394) Not Stated (n = 1,247) 17a - You 17b - Your Community Significant effect Small effect No effect I don't know

Participants were then asked to explain their responses with the question: 'Please tell us why you feel that way'.

Again, the comments made reflect those of the overall survey sample, and the most frequently made comments were around the impact upon communities, and the impact of a reduction in access to books.

Table 17: Summary of qualitative comments on Q18 (by BME) Q18 - BME Comments Books/reading (B) 25 Community (C) 23 Access (AC) 17 No interest/not important/ do not visit libraries (NE) 17 Young people (YP) 15 General Comments(G) 15 Older people (OAP) 7 Computer/web (PC) 6 Process (P) 5 Travel issues (TT) 5 Negative comments towards libraries (DL) 4 No/little effect (NO) 3 Job seekers (JS) 3 No local library (DNH) 2 Staff (ST) 2

Page 138 Appendix 5

Suggestion (S) 2 Keep the library as it is (N) 2 Rural area/isolation (R) 2 Question (Q) 1 Money/can't afford books or PC (MC) 1 TOTAL 157

Comments relating to impacts included:

"I believe reducing the library's presence in the community - less hours etc - could increase the feeling of isolation that some community members already feel as services are whittled away"

"Less availability of reading, research and study materials for many people"

"Libraries are more than just a place to borrow books. It is a community resource that provides a place of contact for many elderly and vulnerable people. Its loss will be huge. Reading is something which enhances life in more ways than just improving literacy"

"Would have to travel much further to borrow books and use the computer"

"Library is essential part of the centre which forms the hub of the community. It is very well used by older people, children and casual visitors (but may not register or borrow thus not recorded)"

Summary

• The sample of BME respondents contained a great proportion of non-users (27%) and under 16s (40%) • There were not any major differences between the BME responses and the overall sample • Low levels of both personal and community impact were noted - this is likely to be related to the age profile and proportion of non-users.

Page 139 Appendix 5

Section 4: Gender - especially women with children

The survey did not ask participants whether they were parents and as such it has not been possible to draw definitive conclusions about the opinions of mothers with young children. However for the purposes of this section, the data analysed was taken from a sub-sample of 543 female survey participants aged between 16 and 44 years. Although we do not know how many of this sample had children, this is the group that are assumed most likely to be mothers to young children.

Of this sub-sample of 543 women, a higher proportion were library users than in the overall survey sample, with 88% being users and 12% non-users.

Feedback on Tier 3

When asked whether their preference was for a mobile or a community-run library, the majority of this sub-sample of women responded to say that they preferred the option of a community-run library, with 56% preferring this option. Comments to explain the preference for a community-run library included:

"I am not in favour of the mobile library - this is best left to schools who have not enough space/money to stock their own library. The community library is a good idea - but it needs structure from the council. I imagine there will be volunteers who will be happy to work more than 6 hours a week - it's literally a waste of time owning a public building that is open for 6 hours a week, it will just be forgotten. Maybe adding on a facility to libraries in very rural communities (where there are 550 households etc) would make it beneficial - like a small cafe, with a crèche. Possibly older citizens who have retired but still want to work can take over the running of the place, and the mix of cafe/crèche and books will bring in stay at home parents etc, creating revenue"

The option of a mobile library was preferred by 21% of the sub-sample of women, with comments in particular suggesting that this was a preference due to the mobile library being run by trained librarians:

"It is really a lesser of two evils, with no alternative. Communities are already pressed and stretched trying to keep other local services going. Libraries need a properly trained and qualified librarian employed with the wealth of experience that comes with that. Well intentioned volunteers are no substitution for that. Local libraries offer a meeting point in small communities which can be a life line to the elderly and those with small children. To remove this from the communities would be to increase the isolation of rural communities. We should be proud of our libraries and the resource that they give our communities, not trying to reduce their number and restrict their use"

In total 23% of the sub-sample responded 'don't know', of which over one third explicitly made comments to indicate that they preferred 'neither' option and would prefer the existing static librarian-led service to remain. Others highlighted that there were 'pros' and 'cons' for both a mobile and a community-run service. Some women made the point that both options were valuable and served different communities. Many of the issues raised related to the accessibility and opening hours of mobile or community-run libraries. The following are a sample of the comments made by women:

Page 140 Appendix 5

"I think both would be important. Library in a building has space for more books and other facilities. It also means people have a place to sit, read and study for long periods. A mobile library does not have this advantage, however, it would mean books could reach people in remoter locations and give them somewhere to get books if they don't go into town as much"

"Both are valuable options. I find the mobile staff very friendly and helpful. The volunteers provide a good service but are not always "on site" and the last time I used the telephone for enquiries they were very unhelpful! I had ordered a book for my daughter and was told I had to pick it up from a staff member. A lady (not a staff member) in the library actually showed me a shelf for reserved items where I found the book"

Impacts

Out of the sub-sample of 543 women, a keyword search using the search term 'my children' generated 77 different comments. The majority of these comments were from women who described themselves as regular library users, visiting libraries with their children. The comments are centred on three themes - the importance of the library for their children, issues around accessing the library with children, and comments about mobile libraries being unsuitable for children. A summary of each of these, with some examples of comments, is provided below.

The importance of the library • Mothers described their children's (and their own) enjoyment of the library and their engagement with library services • The importance of the library as part of children's upbringing and family life were stressed, with some mothers describing that visiting the library was part of a regular family routine • The library was used by children for a range of services, including borrowing books and DVDs, use of the internet, and participating in group activities including story time sessions, homework groups and school holiday clubs. These services would be missed, if the library provision was to change • Some mothers claimed that they were unable to afford books for their children, and if they were unable to use the library their children's use of books would decrease • The importance of books in particular for children's education and learning was stressed, with some mothers commenting that their children's advanced reading ability was due to having been library users from a young age. Comments suggested that not being able to use the library would have a detrimental impact upon children's education and learning • It was deemed important for children to learn about and become part of the community, and the library was believed to be a crucial environment to enable this

"My children borrow books every week. I cannot afford to buy books/ebooks so this gives my children access to books and a better education - vital for their future and the future generation"

"My children have developed their love of reading over the last 10 years and they are all now avid readers. This skill has been significantly developed by the presence and encouragement given by the library resources and staff"

"Our library in Deepings is a huge support to my children's education. Whilst we are not deprived - I could not afford to keep my children in either space or monetary support with the level of literature they have been used to from our library"

Page 141 Appendix 5

"You would be taking away a service that not only provides access to a wide range of literature for free, but integral meeting point and activity centre. During the holidays I use the Birchwood Library where I live, and often spend several hours in there a week reading with my children"

"The library visits and books we borrow and groups we attend are a pivotal part of our weekly activities and are, for me, an important element of my children's development"

Access • Travel to the library using public transport was deemed unfeasible by some mothers with children, travelling with young children was described as difficult (for example, for mothers with more than one child, or mothers having to take a pushchair on the bus) • The cost of public transport or parking was also an issue, with some mothers stating that they would no longer be able to afford to visit the library • The 30 minutes travel time was deemed unsatisfactory, with some mothers claiming that this was too much, and this would prevent them from being able to take their children to the library. For mothers who worked full time, or who were busy, the amount of time it would take to visit the library was not feasible. A library within quick and easy walking distance from home or school was deemed more accessible for mothers • Some mothers questioned whether it would actually be possible to visit the library within 30 minutes, suggesting that in reality it would take much longer than this in rural locations

"It is important to have facilities close by to access so I don't have to travel too far with my children. I already have a 6.5 mile journey to access my local library and there is no public transport readily available"

"My children, and countless others, love to visit the library, they choose their books but also love to chat to their friends - which often leads them to widening their reading choice by encouraging each other to read different books. They also enjoy spending time there, for example, doing some colouring. Whilst I appreciate there will still be libraries elsewhere this would entail a costly bus ride, or the cost of city centre parking, it is then not something that can be done for half an hour after school"

"One hour service a community is just not enough. My children enjoy browsing books and this needs to remain an enjoyable occasion not rushed and forced to grab a book because the clock was ticking and more space needed creating for others to attend in the allotted hour"

"30 minutes is too far to travel regularly to a library with young children/those with mobility challenges. It would cost me £8.40 to take my two children on the bus to Lincoln library, and take 2+ hours round trip. We currently drop in after school at least once a week"

Mobile libraries • Mothers commented that their children enjoy spending time at the library, and that a mobile library would not enable their children to use the library in the same way. With a lack of space, the mobile library would be used only for dropping off and picking up books, rather than as an experience in which children spend time sitting and reading, using library facilities, engaging with librarians, and participating in group activities • The proposed opening hours for the mobile library were not deemed to be enough for children and some comments suggested that they would be unable to take their children to the library due to work commitments and school • The mobile library was assumed not to hold enough stock to be able to cater for children.

Page 142 Appendix 5

"A mobile library would be absolutely useless. It would have to be exceptional in size and stock to be able to service the needs of myself with a wide variety of reading interests and my children who regularly borrow over 10 books each visit. How can you fit all of this into a mobile library?"

"I want my children to enjoy visits to the library and encourage their desire to read. A mobile library will not facilitate this as it is not a place children would like to spend time"

"I would be unable to use a mobile library due to short amounts of time / poor selection for my children".

Summary

• There were 543 female survey participants aged between 16 and 44 years • A higher proportion of these women were library users than in the overall survey sample (88% users) • These women preferred the option of a community-run library (56%) as opposed to a mobile library (21%) • Comments specifically made by mothers showed that their main areas of concern were around the importance of libraries for their children, access to the library with children, and concerns around mobile libraries being unsuitable for children.

Page 143 Appendix 5

Section 5: Non-users

Participants were asked in question one of the survey to specify whether they were a 'library customer'. For the purpose of this analysis, participants indicating that they were not a 'library customer' have been classified as 'non-users'. However the usage profile below indicates that approximately one quarter of these 'non-user' participants visited their local library at least on a quarterly basis, with almost 10% of 'non-users' visiting the library either weekly or daily. It is unclear whether these participants interpreted the phrase 'library customer' as different to library user, or whether there are other explanations for this data (such as seasonal or lapsed users who do not consider themselves 'customers', people using library services on behalf of other people or visiting the library for other purposes (e.g. those who do not borrow books), people who ticked another box in question 1, e.g. councillor, but did not also tick the box to indicate that they were a customer (as participants were able to 'tick all that apply') or those that misunderstood the question).

Analysis of the age profile of 'non-users' highlighted that 40% of this group were under 20 years of age (35% were under 16). This should be considered when reviewing these results as the age of participants may influence how they view the proposals in addition to the fact that they describe themselves as 'non-users' of the service.

Figure 12: Frequency of library use (by non-users) 100% 8.8% 16.4% 90% 2.7% 19.5% 3.6%

4.4% 80% 3.8% 4.9%

27.2% 70% 60.4% 12.2%

24.2% 60% 6.1%

50% 19.2% 19.5%

16.9% 40%

14.2% 30%

3.7% 28.0% 34.4% 20% 30.4% 8.4%

3.4% 10% 7.2% 9.8% 4.0% 4.1% 2.7% 0% Overall (n = 5,599) Library User (n = 4,407) Non -user (n = 1,011) Not Stated (n = 181) Daily Weekly Fortnightly Monthly Quarterly Annually Ot her More than once a week

Feedback on Tier 1

In response to survey questions 5 and 6, which asked participants how important they felt each aspect of the Tier 1 criteria was, the importance scores expressed by non-users were lower than for

Page 144 Appendix 5 library users, and for the overall survey sample on all aspects except for that the library should be located in a highly populated area, in which the score was the same. However the order of importance mirrored the overall sample with opening hours, libraries being well-used and the 30 minutes travel time the three most important factors.

Figure 13: Tier 1 Libraries (by non-users) Extremely 5 Important

4.4 4.3 4.2 Very 4.2 4 4.1 Important 4.0 4.0 3.9 3.8 3.7 3.6 3.5

3.2 3.2 3.2 No 3.2 3.2 3.2 Opinion 3 3.0 2.9

Not very 2 Important

Not at all important 1 The library should be well-used The library should be located in a The library should be less than 30 The library should be in an area or Opening hours highly populated area minutes away by public transport community that is disadvantaged Overall (n = 5,599) Library User (n = 4,407) Non-user (n = 1,011) Not Stated (n = 181)

Feedback on Tier 3

Participants were asked to share their views on the Tier 3 proposals and indicate their preference for a community-run or mobile library. A higher proportion of non-users indicated preference for a community-run library (with 35% preferring a community-run library, and 22% a mobile library). However the majority of non-users (44%) indicated 'don't know' in response to this question.

Page 145 Appendix 5

Figure 14: Preferred option for Tier 3 (by non-users) 100%

90% 19% 24% 27%

80% 44%

70%

60%

55% 50% 51%

55%

40% 35%

30%

20%

25% 26% 10% 22% 18%

0% Overall (n = 5,599) Library User (n = 4,407) Non-user (n = 1,011) Not Stated (n = 181) Mobile vehicle Community-run library Don't know

In terms of willingness to volunteer, non-users were less willing than the sample overall - however 5% of non-users expressed a willingness to be part of a steering group and 7% would be willing to volunteer in the local library. It is important to note that 40% of those declaring themselves as 'non users' did make some use of the library service (as highlighted in figure 12). The amount of time that non-users were willing to volunteer was also lower for non-users with 20% expressing that they would be willing to volunteer for less than one hour (compared with 6% overall) and 50% were willing to volunteer for 1-3 hours (compared with 61% overall).

Table 18: Willingness to volunteer (by non-users) Steering group Volunteer in library YES POSSIBLY YES POSSIBLY Sample overall 8% 22 % 14 % 21 % Users 9% 22 % 16 % 22 % Non users 5% 16 % 7% 14 %

Impacts

Whilst reported personal impacts were much less for 'non-users', approximately one quarter did highlight some effect. Greater impacts were noted by non-users at community levels, however those expressing that the proposals would have a significant impact on their community were much lower (26% compared with 68% of participants overall).

Page 146 Appendix 5

Figure 15: Impacts upon individuals and communities (by non-users) 100% 4% 2% 5% 11% 9% 15% 14% 90% 1% 16% 22%

17% 4% 11% 31% 80%

15% 6% 24% 18% 70%

12% 60% 62% 29%

50% 27%

31% 40% 78% 76%

68% 63% 30%

43% 20% 18% 34%

26% 10%

8% 0% Overall (n = 5,599) Library User (n = 4,407) Non-user (n = 1,011) Not Stated (n = 181) Overall (n = 5,599) Library User (n = 4,407) Non-user (n = 1,011) Not Stated (n = 181) 17a - You 17b - Your Community Significant effect Small effect No effect I don't know

Summary

• In total 40% of this 'non-user' sample were aged under 20 years • Many non-users (almost 40%) indicated some form of usage of the existing library service • The importance of the Tier 1 criteria mirrored that of the overall sample, although importance scores were lower • A lower proportion of non-users preferred the community-run library option • Non-users expressed some willingness to volunteer • Both personal and community impacts reported by non-users were lower than the overall sample

Page 147 Appendix 5

Section 6: Citizens' Panel

In total 62 members of the Lincolnshire's Citizens' Panel completed a survey to provide feedback on the library proposals. These survey respondents were predominantly library users (73%). There was some evidence of library usage amongst the 17 respondents who did not describe themselves as 'library customers' - eight responded to the question regarding which library they used most often by specifying a library, with one respondent reporting fortnightly usage and another monthly use.

Figure 16: Library customers (by Citizens' Panel) 100%

90%

80%

70% 73%

60%

50%

40%

30%

20%

18%

10% 11%

0% 0% 0% 0% 0% 0% 0% 0% 0% I am a library I volunteer in a I am a member I represent a I represent/ I represent a I am a county I am a district I am a parish/ I am none of the Other customer library of library staff partner/ own a local community councillor councillor town councillor above potential business group partner organisation In terms of which libraries respondents used, the breakdown below compares library usage of citizens' panel respondents, with respondents from the survey overall. The citizen panel survey encompasses the views from a greater proportion of current Tier 1 library users, and fewer Tier 3 and 4 users.

Table 19: Current usage by Tier (by Citizens' Panel) Citizens ' Overall Panel (44) sample (4422) Tier 1 52% 24% Tier 2 7% 9% Tier 3 36% 55% Tier 4 0% 9% Community 5% 3% Library

Page 148 Appendix 5

The age profile of respondents highlighted that the greatest proportion of users were aged between 60 and 70 years, and there was no representation from people under 30 years of age. It should also be noted that 18 people did not declare their age.

Figure 17: Age profile of participants (by Citizens' Panel)

Library usage by Citizens' Panel respondents was less frequent than that of users in the overall sample.

Figure 18: Frequency of library use (by Citizens' Panel) 35%

30%

29.1%

25%

20% 20.0%

15% 14.5% 14.5%

12.7%

10%

9.1%

5%

0.0% 0.0% 0% Daily Weekly Fortnightly Monthly Quarterly Annually Other / Non user

Page 149 Appendix 5

Feedback on Tier 1

Feedback on the Tier 1 proposals was generally comparable with the overall survey findings. Opening hours, the library being well used and the 30 minutes travel time criteria were deemed to be the three most important factors. Unlike the overall survey sample, very few qualitative comments explaining why respondents felt this way were provided.

Figure 19: Tier 1 Libraries (by Citizens' Panel)

100%

90%

80%

70% 55% 48% 47% 60%

50% 53%

40% 49%

30%

44% 20% 42% 40%

10% 21% 12%

0% Opening hours The library should be well -used The library should be less than 30 The l ibrary should be located in a The library should be in an area minutes away by public transport highly populated area or community that is disadvantaged Very Important Important Not very important Not at all important No opinion

Feedback on Tier 3

A greater proportion of respondents expressed a preference for a community-run library (69% of Citizens' Panel respondents compared with 51% overall). The proportion of respondents who preferred a mobile library was slightly lower (21% compared with 25%), with the proportion of respondents stating that they 'didn't know' also much lower (10% compared with 24%). Analysis of these responses by age highlights that all respondents expressing a preference for mobile libraries were aged between 55 and 79 years, or did not specify their age.

Page 150 Appendix 5

Figure 20: Preferred option for Tier 3 (by Citizens' Panel) Tier 3: If your library was defined as a Tier 3 facility, which option would you prefer? 80%

70% 69.4%

60%

50%

40%

30%

20% 21.0%

10% 9.7%

0% Mobile vehicle Community -run library Don't know

Figure 21: Preferred option for Tier 3 by age (by Citizens' Panel) 100%

10% 13% 13% 11% 90%

80%

50%

70% 60%

75% 75% 60% 61% 69% 63%

50% 100% 100% 100% 100% 100% 75% 100%

40% 25%

30%

20% 40%

28% 25% 25% 25% 25% 10% 21%

13%

0% 0% Overall Under 16-19 20-24 25-29 30-34 35-39 40-44 45-49 50-54 55-59 60-64 65-69 70-74 75-79 80-84 85-89 90+ Prefer Not 16 not to Stated say Mobile vehicle Community-run library Don't know

Page 151 Appendix 5

Table 20: Summary of qualitative comments on Q9 on Tier 3 (by Citizens' Panel) Question 9 on Tier 3 - Citizens' Panel Comments Access (AC) 23 Community/hub (C) 9 Staff (ST) 6 Neither option/Keep the library open/as it is (N) 4 General comments (G) 3 Older people (OAP) 2 Building (BU) 2 Travel issues (TT) 1 Computer/web (PC) 1 Books/reading (B) 1 Opening hours (H) 1 Young people (YP) 1 TOTAL 54

The feedback from qualitative comments clearly demonstrates that access (to library services) was the greatest concern (43% of comments, compared to 15% in the overall consultation). This applied to both mobile and community libraries.

The comments below are examples of participant feedback obtained via telephone surveying:

The customer stated that he would prefer the provision of a community run local library over the provision of a mobile library as he states that they community libraries are generally more reliable than mobile libraries, in addition there is more accessibility options at a community run library that an mobile library as they would most likely be opened longer and there would be a greater provision of services

The customer stated that he would prefer the community run library over the mobile library as he believes that the community run library could possibly bring the community together and he feels that access to resources at the community library would be easier to access than that provided by the mobile library

Page 152 Appendix 5

Overall 12% of respondents were willing to be part of a steering group (with a further 15% possibly willing to do this) and 25% were willing to volunteer in their local library (with an additional 12% possibly willing to volunteer).

Figure 22: Willingness to volunteer (by Citizens' Panel)

100%

90%

80%

70% 63.9%

73.3% 60%

50%

40%

30% 11.5%

20% 15.0%

24.6% 10% 11.7%

0% Tier 3: If your library was taken on by the local community, would you want to be part of a Tier 3: If your library was taken on by the local community, would you be interested in 'steering group' that takes on this opportunity? giving your time as a volunteer in your local library? Yes Possibly No

Impacts

In terms of impact, the majority of respondents (over 70%) reported that the proposals would have some impact on them personally, with approaching 90% expressing that there would be impacts on their community. Over 72% reported that the proposals would have a 'significant' community impact.

Page 153 Appendix 5

Figure 23: Impacts upon individuals and communities (by Citizens' Panel) 100% 3.2% 8.1%

90% 3.2%

25.8% 80% 16.1%

70%

60%

33.9% 50%

40% 72.6%

30%

20% 37.1%

10%

0% You Your community If library services were to change in your area, would it have an effect on you and your community? Significant effect Small effect No effect I don't know

Table 21: Summary of qualitative comments on Q18 (by Citizens' Panel) Question 18 - Citizens' Panel Comments Community (C) 14 No/little effect (NO) 13 Computer/web (PC) 9 Young people (YP) 9 Books/reading (B) 8 Older people (OAP) 7 Access (AC) 6 Travel issues (TT) 3 Specific services (SS) 2 Job seekers (JS) 2 Staff (ST) 1 No interest/not important/ do not visit libraries (NE) 1 Negative comments towards libraries (DL) 1 TOTAL 76

The feedback from qualitative comments demonstrates that respondents were most concerned about the impact of proposed changes on the role of the libraries within communities (14 comments). It is worth noting that there were 13 comments (17%) stating respondents thought that the proposed changes would have little or no effect on themselves (and it some cases their community).

"Lots of local groups use the library as a meeting point, lots of local residents use it regularly for different reasons so it would have an substantial effect"

Page 154 Appendix 5

The customer stated that she felt that the change to the libraries would have a significant effect on the local community as she states that the library doesn't only provide books, it is a community place that lots of different people use for different reasons

Summary

• Due to the proportion of library users within this survey sample (73%) and the small sample size (62 respondents), specific insights into the views of 'non-users' cannot be drawn from this data.

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Page 156 Library Needs Assessment Modelling of current service Research and Information Team 15/11/2013 Introduction The following text describes the process used to model and rank the current static library network from a purely statistical view point. A number of indicators are used based on catchment, users, deprivation and rural isolation. For each indicator a score, based on rank is applied to the library. The ranks are then added up, providing an overall score for the category which subsequently is used to provide an overall rank. From this the ranks are placed into the existing Tiering system to provide a view of how the libraries sit against the current proposal which means aligning the libraries to the 10 Tier one and 5 Tier 2 allocations.

The key data is either based on households or users. Households are defined at postcode point level, using the number of domestic delivery points as the measure of the number of households. If the postcode point, for instance, is within the catchment area, the total numbers of domestic addresses for that postcode are counted as being within the area. This is explained further in the document. The postcode data used for all modelling is 2012 Ordnance Survey Code -Point.

User data is based on an extract of the Galaxy system for active borrowers between 1st January 2011 and 29 th February 2012. The user data includes each library a single borrower has had an interaction with. So for instance if a user has visited Lincoln and Ermine library, this is reflected in the data with two records with the same borrower code. Therefore it is possible to calculate users who have only used one single library and also those who have used more than one in the time frame.

Each indicator is explained below, followed by an explanation of how these indicators are used to identify Tiers 1 and 2.

Catchment For the purposes of this analysis, 30 minute public transport catchments are used. These are calculated in accordance to Department for Transport guidance (see appendix). For each library the total number of households (based on 2012 Postcode data) can be calculated. The data can then be cross referenced to show how many households fall into only one catchment as shown in figure 1. The following ranked indicators are produced;

 Count of total households in library catchment based on a 30 minute journey by public transport (ranked, highest figure = Rank 1)

 Count of households which are only within one library's 30 minute PT catchment (ranked, highest figure = Rank 1)

1

Page 157 Figure 1 – Identifying postcode data in catchment areas Source: Lincolnshire Research Observatory, 2013

© Crown Copyright and database right 201 3. Ordnance Survey 100025370. Users Using 2011 -2012 active borrower data, a number of indicators can be drawn. The borrower data allows us to identify users who have used more than one library in the period, and conversely those who only use a single library. Further to this, a ratio can be calculated between the number of users and the catchment size, which gives an indication of how well used a library is in relation to its catchment. The following ranked indicators are produced;

 Count of active borrowers (11 -12 data) who have used this library once or more (ranked, highest figure = Rank 1)

 Count of active borrowers (11 -12 data) who have used this library only in the period i.e. unique users (ranked, highest figure = Rank 1)

 Ratio of the number of users for a library against the total households within the catchment (ranked, highest ratio of users : catchment households = Rank 1)

2

Page 158 Deprivation The indices of multiple deprivation (IMD) 2010, were created by the Department of Communities and Local Government (DCLG) as a country wide measure of deprivation, based on a number of factors resulting in a rank of all Lower Super Output Areas (LSOAs) in England. As such, IMD can be used to identify households and users who live within the 20% most deprived areas in Lincolnshire. By calculating IMD relative to other areas in Lincolnshire only, this allows a better local comparator than if we were to use the 20% most deprived areas nationally.

The IMD is made up of seven 'domains' which are indicators for overall deprivation, but are also measures in their own right. This means that we can extract the deprivation indicators relevant to library needs only in order to better understand areas which are most disadvantaged. The indicators chosen for the IMD as being relevant to library provision are;

 Income

 Skills

 Employment

 Education

The remaining three indicators are Crime, Living Environment and Barriers to Services and Housing. Crime and Living Environment are not included in the model as it is felt libraries do not have a direct impact on these deprivation indicators. Crime is based on violence, burglary, theft and criminal damage figures while Living Environment is based on home condition, road traffic accidents and air quality.

Barriers to Services is used as part of the Rural Isolation indicator used in the identification of Tier 2 libraries (see Rurality/Isolation section) so is excluded from the overall IMD calculation so to adjust for any potential double counting.

In addition to calculating raw figures of users and households in the top 20% most deprived areas, users who are unique to a library can be identified – those who are in deprived areas and only use one library can be a proxy to how dependent users in deprived areas are on their current library. A ratio can also be calculated showing the proportion of users in deprived areas per library against the number of deprived households in the catchment. A higher figure will indicate an over propensity for users of a particular library to be from deprived areas. The following ranked indicators are produced;

 Number of users which use the library and are within an area which ranks within the 20% most deprived areas in Lincolnshire (ranked, highest figure = Rank 1)

 Number of households in the library catchment which are within the 20% most deprived areas in Lincolnshire (ranked, highest figure = Rank 1)

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Page 159  The % of the total number of users for a library which are located in an area which ranks within the 20% most deprived areas of Lincolnshire. A higher figure indicates a more deprived user profile (ranked, higher % = Rank 1)

 The % of households within the library catchment which are within the top 20% most deprived areas of Lincolnshire. A higher figure indicates a more deprived catchment base (rank, higher % = Rank 1)

 The number of users who only use the single library who live in an area which ranks within the 20% most deprived areas of Lincolnshire. A higher figure indicates more dependent deprived user profile (ranked, highest figure = Rank 1)

 A ratio of users to households, within a areas which are 20% most deprived. A higher figure (over 1) indicates an higher propensity for users to be from deprived areas (highest ratio = Rank 1)

Built Up Areas Built Up Areas (BUA) are a geographic output from the 2011 Census which define areas which are urban by nature. Using these areas we can calculate the number of households in each area using the 2012 postcode data. This can then be used as a proxy for the primary community a library will serve. For instance Horncastle's catchment area contains 4,448 households, and its urban area – i.e. the community it directly serves – is 3,272.

Some libraries, namely Pinchbeck (Spalding), Sutton on Sea (Mablethorpe) and all Lincoln based libraries (Ermine, Bracebridge, Birchwood, Boultham, North Hykeham and Waddington) sit in a BUA which is served by a different library, therefore they do not rank in the BUA table.

Rurality/Isolation The rurality/isolation indicator takes into account three sources of data – the 2011 Census Urban/Rural areas data, IMD Barriers to services indicator and isolation data based on the location of each library relative to each other and the top 10 Tier 1 libraries. This gives a proxy for gap filling, isolation and rurality. When used with the IMD data, this indicator essentially highlights areas which are disadvantaged due to deprivation and their rural nature.

Figure 2 shows the 'crow flies' isolation calculation. In this example, we see Louth and Mablethorpe, as Tier 1 libraries, with the remaining libraries' distance to them. Horncastle is 19km from its nearest Tier 1 library, Louth which means it is more isolated, and thus scores higher, in relation to Tier 1 than Alford and Sutton on Sea library, which are 10km and 3km away from Mablethorpe library respectively.

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Page 160 Figure 2 – Calculating Isolation Source: Lincolnshire Research Observatory, 2013

© Crown Copyright and database right 2013. Ordnance Survey 100025370.

The other component of this indicator is 2011 Urban Rural data, which is split down into 4 key groups – Urban: Conurbation City and Town, Town and Fringe, Village, and Hamlets. By definition, Town and Fringe, Village and Hamlets are varying degrees of Rural, while Conurbations are strictly urban. The most rural areas are the hamlet areas, therefore these are used in the model to represent the the most rural areas.

The final component is the rank of households in catchment and users which are located in the 20% most deprived areas of the county with regards to Barriers to Services and Housing IMD domain.

The following ranked indicators are produced;

 Users in any area defined as rural

 Users in most rural (hamlet) areas

 Households in any area defined as rural

 Households in most rural (hamlet) areas

 Distance to nearest Tier 1 library

 Distance in relation to any other static library

 Number of users which use the library and are within an area which ranks within the 20% most deprived areas in Lincolnshire for Barriers domain (ranked, highest figure = Rank 1)

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Page 161  Number of households in the library catchment which are within the 20% most deprived areas in Lincolnshire for the Barriers domain (ranked, highest figure = Rank 1)

All of these indicators result in a composite indicator identifying the areas of the county which have the most issues in relation to accessing services due to the rural nature of the area. Identifying Tier 1 and Tier 2 A number of steps are taken to calculate the Tiers 1 and 2 using the above methods. The process is as follows;

 Calculate overall household catchment rank

 Calculate overall user rank

 Calculate overall household IMD rank

 Calculate overall Built Up Area rank

 Assign top 10 libraries based on these core indicators

 For the remaining libraries, use double weighted user ranks and a composite indicator taking into account barriers to services and the rural nature of areas to identify a second top 10.

 Build up the remaining 5 by assessing which of the 10 identified libraries have the largest catchment in terms of households which aren't already covered by the Tier 1.

 Add in libraries to the model one by one until there are 5.

As described in the introduction, Tier 1 is calculated in a different manner to Tier 2. Firstly, Tier 1 is identified by scores based on catchment, users, BUA and the selected IMD domains. This serves to select the 10 libraries in the county which have the largest catchments, user bases and reach deprived communities.

Tier 2 is calculated using users, IMD indicators, rurality and isolation scores. This is in order to take into account areas which are disadvantaged and rural as well as ensuring the usage of the library is taken into account. Usage is double weighted in order to bring it level with the two indicators which show deprivation and isolation. The reason for double weighting usage is because there needs to be an element of 'best used' service included amongst the rural and deprived areas, otherwise the list would comprise the least used libraries in the most isolated areas. The double weighting also ensures that usage is treated as important as deprivation and isolation.

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Page 162 This calculation is used to identify a second 10 i.e. the 'second' Tier of libraries, which serve rural, isolated, deprived areas as well as being well used.

Of this 'second 10', catchments are applied to show how much additional coverage, on top of the Tier 1 coverage, each identified library can provide. The library with the highest additional household coverage is placed into the model, then the remaining 9 Tier 2 catchments are re -calculated to take into account this additional area covered. Figure 3 explains the identification of this additional coverage. Figure 3 – Identifying catchments outside of Tier 1 Source: Lincolnshire Research Observatory, 2013

© Crown Copyright and database right 2011. Ordnance Survey 100025370.

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Page 163 Findings The following findings are based on the above methodology.

Firstly, using Catchments, Users, BUA and IMD Domain ranks, the top 10 were identified as per table 1 (full tables are included in the appendix). Please note figures may not sum due to rounding and tolerances in the individual catchment calculation.

Table 1 – Identifying top 10 libraries (Tier 1) Source: Office for National Statistics, 2013, Department for Communities and Local Government, 2010, LRO 2013 % of all Lincolnshire Rank Rank Rank Rank SCORE RANK Households Library Catchment Users IMD BUA TIER 1 TIER 1 Covered (rounded to nearest %) Boston Library 1 7 11 322 1 7% Lincoln Central Library 9 10 5 125 2 19% Grantham Library 1 3 20 226 3 9% Gainsborough Library 4 5 12 728 4 4% Skegness Library 10 11 1 628 4 5% Louth Library 7 3 14 10 34 6 3% Spalding Library 3 8 27 442 7 6% Sleaford Library 4 2 31 946 8 5% Mablethorpe Library 31 13 2 11 57 9 3% Stamford Library 8 1 42 859 10 3% This initial part of the methodology arrives at the 10 libraries in the 10 largest areas of population in the county – the catchment areas of these libraries account for approximately 64% of all households in Lincolnshire.

Tier 2, with IMD, Rural and Isolation along with double weighted User ranks brings out a second 10 as per table 2. These 10 are the candidates for the Tier 2 libraries;

Table 2 – Identifying Tier 2 candidates Source: Office for National Statistics, 2013, Department for Communities and Local Government, 2010, Lincolnshire Research Observatory, 2013

Rank Users Rank All Rural / Overall Overall Library (double IMD Isolation Score Rank scored) Horncastle Library 12 24 4 40 1 Market Rasen Library 26 33 1 60 2 Alford Library 46 8 10 64 3 Spilsby Library 40 22 3 65 4 Woodhall Spa Library 30 34 8 72 5 Caistor Library 34 37 2 73 6 Long Sutton Library 44 27 6 77 7 Deepings Library 16 45 20 81 8 Coningsby/Tattershall Library 48 30 5 83 9 Bourne Library 24 45 15 84 10 8

Page 164 This brings in a mix of libraries – some in deprived areas such as Alford, some in isolated areas such as Market Rasen, Woodhall Spa and Caistor, and some with better user ranks such as Horncastle, Bourne and Deepings. Of these ten libraries, the five that offer the highest catchment coverage in terms of households which are not already covered, will be classed as the Tier 2 libraries.

It is at this stage that we revisit one of the original aims of the Library Needs Assessment which was to provide as much coverage as possible in terms of the households within reach of a static (Tier 1 or 2) library. In order to take this into account, the Tier 2 candidates are also considered in terms of the additional household coverage they provide, in addition to but not duplicating the coverage already provided by the Tier 1 libraries. Table 3 – Tier 2 candidate libraries additional household catchment Source: Lincolnshire Research Observatory, 2013

Additional households Library covered in catchment Bourne Library 11,629 Long Sutton Library 8,440 Deepings Library 7,273 Woodhall Spa Library 5,556 Coningsby/Tattershall Library 5,105 Market Rasen Library 5,037 Horncastle Library 4,416 Caistor Library 4,359 Spilsby Library 3,129 Alford Library 1,756 Table 3 shows that of the 10 Tier 2 candidates, Bourne has the largest catchment which is not within Tier 1, thus adds 11,629 households to the model. Therefore Bourne is the first library in Tier 2. This method of adding in libraries which have maximum additional coverage is done to ensure that the maximum number of people can be reached by these services, providing an optimum solution and reaching the as many Lincolnshire households as possible, with minimum overlap of services.

With Bourne added into the model, the coverage figures are adjusted for the remaining libraries so any overlap with the Bourne catchment is taken into account. Long Sutton has the second highest count of households in its catchment which are not already in a Tier 1 catchment or Bourne, and so is added into the model. This is repeated until the top 5 Tier 2 libraries are identified. Table 4 shows this iterative process.

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Page 165 Table 4 – Iterative Catchment Selection for Tier 2 libraries Source: Lincolnshire Research Observatory, 2013

Iteration Library Added Catchment Rank 1 Bourne Library 11,629 1 Long Sutton Library 8,440 2 Deepings Library 7,273 3 Woodhall Spa Library 5,556 4 Coningsby/Tattershall Library 5,105 5 1 Market Rasen Library 5,037 6 Horncastle Library 4,416 7 Caistor Library 4,359 8 Spilsby Library 3,129 9 Alford Library 1,756 10

Iteration Library Added Catchment Rank 2 (with Rank 1 Built in) Bourne Library Long Sutton Library 8,440 1 Woodhall Spa Library 5,556 2 Coningsby/Tattershall Library 5,105 3 Market Rasen Library 5,037 4 2 Horncastle Library 4,416 5 Caistor Library 4,359 6 Deepings Library 3,177 7 Spilsby Library 3,129 8 Alford Library 1,756 9

Iteration Library Added Catchment Rank 3(with Rank 1&2 Built in) Bourne Library Long Sutton Library Woodhall Spa Library 5,556 1 Coningsby/Tattershall Library 5,105 2 Market Rasen Library 5,037 3 3 Horncastle Library 4,416 4 Caistor Library 4,359 5 Deepings Library 3,177 6 Spilsby Library 3,129 7 Alford Library 1,756 8

Iteration Library Added Catchment Rank 4 (with Rank 1,2,3 Built in) Bourne Library Long Sutton Library Woodhall Spa Library Market Rasen Library 5,037 1 Horncastle Library 4,416 2 4 Caistor Library 4,359 3 Deepings Library 3,177 4 Spilsby Library 3,129 5 Alford Library 1,756 6 Coningsby/Tattershall Library 976 7

Iteration Library Added Catchment Rank 5(with Rank 1,2,3,4 Built in) Bourne Library Long Sutton Library Market Rasen Library Woodhall Spa Library Horncastle Library 4,416 1 5 Caistor Library 4,359 2 Deepings Library 3,177 3 Spilsby Library 3,129 4 Alford Library 1,756 5 Coningsby/Tattershall Library 976 6

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Page 166

The results in table 5 show that these five Tier 2 libraries offer almost 12% additional coverage in terms of households in the county covered, meaning that this model covers 3 out of 4 households in total in Lincolnshire.

Table 5 – Tier 2 coverage Source: Lincolnshire Research Observatory, 2013 % of all Lincolnshire Households Covered Library (rounded to nearest %) Bourne Library 4% Long Sutton Library 3% Market Rasen Library 2% Woodhall Spa Library 2% Horncastle Library 1%

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Page 167 Appendix

Catchment Calculation additional information Full Department for Transport standard for creating public transport catchments; Public Transport (PT) catchments are captured using Accession software, a public transport accessibility software approved by the DfT.

The calculation takes into account origins, which are based on a grid of points, destinations – the libraries, and the public transport network for Lincolnshire as it stood in January 2013. The public transport network excludes all call connect services other than routed call connect services, which run through the network. All of this information is used to calculate the time taken to get from each origin to its nearest destination if travelling between 9am and 11am on a Tuesday morning. This is DfT standard.

Catchments were then created by limiting the total journey time to 30 minutes, hence a 30 minute catchment from origin to destination was created for each library.

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Page 168 Appendix Table 1 – Full table using Tier 1 indicators Source: Lincolnshire Research Observatory, 2013

Rank Rank Rank Rank SCORE RANK Library Catchment Users IMD BUA TIER 1 TIER 1 Boston Library 1 7 11 322 1 Lincoln Central Library 9 10 5 125 2 Grantham Library 1 3 20 226 3 Gainsborough Library 4 5 12 728 4 Skegness Library 10 11 1 628 4 Louth Library 7 3 14 10 34 6 Spalding Library 3 8 27 442 7 Sleaford Library 4 2 31 946 8 Mablethorpe Library 31 13 2 11 57 9 Stamford Library 8 1 42 859 10 Horncastle Library 24 6 24 16 70 11 Bourne Library 6 12 45 13 76 12 Deepings Library 12 8 45 14 79 13 Welton Library 15 25 23 18 81 14 Kirton Library 15 31 12 24 82 15 Long Sutton Library 13 22 27 21 83 16 Ermine Library 13 27 3 47 90 17 Market Rasen Library 25 13 33 22 93 18 Bracebridge Heath Library 18 42 18 19 97 19 Boultham Library 15 28 8 47 98 20 Sutton on Sea Library 42 40 5 11 98 20 Holbeach Library 34 16 38 15 103 22 Nettleham Library 20 35 16 32 103 22 North Hykeham Library 20 19 20 47 106 24 Alford Library 44 23 8 31 106 24 Burgh le Marsh Library 11 43 14 38 106 24 Washingborough Library 18 45 29 17 109 27 Branston Library 27 29 28 28 112 28 Spilsby Library 42 20 22 30 114 29 Coningsby/Tattershall Library 35 24 30 25 114 29 Birchwood Library 35 20 13 47 115 31 Saxilby Library 20 33 36 26 115 31 Cherry Willingham Library 25 39 25 27 116 33 Woodhall Spa Library 45 15 34 23 117 34 Wainfleet Library 29 38 10 40 117 34 Caistor Library 29 17 37 36 119 36 Ruskington Library 37 36 30 20 123 37 Bracebridge Library 20 46 11 47 124 38 Skellingthorpe Library 31 44 19 34 128 39 Crowland Library 38 18 44 29 129 40 Donington Library 28 29 43 37 137 41 Metheringham Library 38 32 39 33 142 42 Scotter Library 38 37 41 35 151 43 Keelby Library 45 25 47 39 156 44 Waddington Library 38 41 32 47 158 45 Pinchbeck Library 31 46 35 47 159 46 Wragby Library 47 34 40 41 162 47 13

Page 169 Appendix Table 2 – Full table Tier 2 candidates and indicators Source: Lincolnshire Research Observatory, 2013 Additional Rank Users Rank All Rural / Overall Overall Library Coverage (double scored) IMD Isolation Score Rank Rank Horncastle Library 12 24 4 10 40 1 Market Rasen Library 26 33 1 8 60 2 Alford Library 46 8 10 18 64 3 Spilsby Library 40 22 3 14 65 4 Woodhall Spa Library 30 34 8 6 72 5 Caistor Library 34 37 2 11 73 6 Long Sutton Library 44 27 6 2 77 7 Deepings Library 16 45 20 4 81 8 Coningsby/Tattershall Library 48 30 5 7 83 9 Bourne Library 24 45 15 1 84 10 Holbeach Library 32 38 16 5 86 11 North Hykeham Library 38 20 29 9 87 12 Birchwood Library 40 13 34 34 87 12 Ermine Library 54 3 33 34 90 14 Kirton Library 62 12 19 30 93 15 Crowland Library 36 44 13 23 93 15 Welton Library 50 23 23 21 96 17 Boultham Library 56 8 35 34 99 18 Wainfleet Library 76 10 17 28 103 19 Donington Library 58 43 6 13 107 20 Keelby Library 50 47 11 27 108 21 Branston Library 58 28 24 17 110 22 Sutton on Sea Library 80 5 25 24 110 22 Nettleham Library 70 16 27 29 113 24 Metheringham Library 64 39 13 12 116 25 Wragby Library 68 40 9 22 117 26 Burgh le Marsh Library 86 14 18 19 118 27 Saxilby Library 66 36 21 26 123 28 Ruskington Library 72 30 22 25 124 29 Scotter Library 74 41 12 20 127 30 Cherry Willingham Library 78 25 26 32 129 31 Bracebridge Heath Library 84 18 37 16 139 32 Bracebridge Library 92 11 36 34 139 32 Skellingthorpe Library 88 19 32 3 139 32 Waddington Library 82 32 30 15 144 35 Washingborough Library 90 29 31 33 150 36 Pinchbeck Library 92 35 27 31 154 37

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Page 170

Appendix 7: Impact Analysis

On 2 July 2013 the Executive agreed to consult on a number of proposals relating to changes to the library service through a universal offer; creation of ten Tier 1 and five Tier 2 libraries; targeted provision; a Tier 3 offer to 30 communities with a county council operated static library, and 30 communities of more than 550 households of either a community run library or super mobile stop; and a Tier 4 offer to 66 communities of more than 100 households in an urban area (using an Ordnance Survey definition). This proposal was subjected to a 90 day consultation process with staff, Unison and members of the public, and the revised approach described in the general overview below developed.

Impact Analysis to Enable Informed Decisions Background Information Person / people

Page 171 Assistant Date of workshop / Directorate Service Area Lead Officer completing Version Director Area meeting analysis Communities Economy & Libraries & Jonathan Platt Jonathan Platt 14.11.2013 V7.0 Culture Heritage Title of the policy / Library Needs Assessment project / service being considered The objective of the current Library Needs Assessment (LNA) is to enable library services to be delivered in a responsive way which leads to “the development of an affordable library service to meet Lincolnshire’s needs”.

General overview and The proposed revised model consists of a statutory service consisting of Universal services, 15 description Core libraries and Targeted provision, and a non-statutory service of up to 40 community hubs and over 200 mobile library stops.

The Statutory service can be described as follows:

Universal Services , made up of

• Library service website including the “virtual catalogue” through which customers can manage their account, search the library catalogue, reserve stock, and access online resources such as Theory Test Pro, Who’s Who, Who was Who etc.

• Access to the county council’s customer service centre (CSC), from 9am to 5pm seven days a week. Staff at CSC have access to the library service’s website and can assist customers with loan requests, reservations, etc. This includes text phone provision for those with hearing impairments.

Page 172 • Professional and technical support required for staff to procure, process, distribute and manage book stock and other items which can be borrowed by the public.

• The service will continue to offer the Reading Group Service to subscribers. Book boxes and music and drama materials will continue to be delivered to libraries across the county for collection and return and collected by groups.

Core Libraries, fifteen in total: Ten Tier 1 static libraries that are staffed for between 40 and 48 hours per week and offer a full range of services including; Wi-Fi; a minimum of 10 People’s Network computers; self-service (RFID) technology and printing / scanning facilities; a dedicated study area, local and national newspapers, community information and reference resources including a comprehensive local studies collection; children's library; story times for pre-school children; class visit opportunities for local schools and the annual national Summer Reading Challenge and other events.

The ten locations are: Lincoln, Grantham, Boston, Spalding, Gainsborough, Stamford, Skegness, Louth, Sleaford, Mablethorpe

Five Tier 2: static libraries that are staffed, open for between 18 and 46 hours per week and offer a wide range of services including: a minimum of 5 People’s Network computers; self-service

(RFID) technology and printing / scanning facilities; study facilities, local newspapers, community information and reference resources including a small local studies collection covering the immediate area; children's area; story times for pre-school children, class visit opportunities for local schools and the annual national Summer Reading Challenge and other events.

The five locations are: Bourne (as per the new arrangement with South Kesteven District Council), Market Rasen, Horncastle, Long Sutton, Woodhall Spa

The Tier 1 and Tier 2 libraries were proposed because 68% all of all stock issued from static libraries in 2011-12 (63% in 2012-13) was from the proposed 15 Tier 1 and Tier 2 libraries.

The sites chosen mean that everyone in Lincolnshire is within 30 minutes travel time by car of one of them. Additionally, 74% of households (76% of library users) are within 30 minutes by public transport travel time of these libraries (This was calculated by using bus timetable and bus

Page 173 timetable information for a window of 9-11am on a Tuesday. This has been a Department for Transport standard for the statutory accessibility indicators all authorities have had to undertake to 2012. This figure excludes Lincolnshire’s Call Connect bus Service, except a small number of “routed” Call Connect services (LRO, September 2012, P7)).

Targeted provision aimed at people who find it too practically difficult to access library services through the static network:

• Home Library Service with a centralised database of existing users has been created which will be open to Lincolnshire residents who are unable to reach one of the Core Libraries. Enrolment will be via an online form on the new Home Library Service web page or by calling the Customer Service Centre on 01522 782010. Once registered, users will be contacted by a member of library staff to discuss their eligibility or reading needs, and a monthly visit will be arranged to deliver books, DVDs, CDs large print or audio books to their home. Delivery might be by library staff member using an Access Mobile vehicle, a Lincolnshire Cooperative Pharmacy vehicle or a Home Library Service Volunteer.

• Four Access Mobile library vehicles will be used to deliver this service, and they will continue to serve people who live in nursing/residential homes. Currently 244 out of a total

of 259 residential or care homes the County Council has contracts with are serviced in this way, and we aim to offer this service to the remaining locations as soon as we can.

Further targeted provision to enable and encourage access to library materials by groups with particular needs for support

• The Listening Lincs Service which provides audio books to people who are registered blind or partially sighted, with stock being delivered free of charge by Royal Mail. The service was used by 824 customers in 2010-11 and issued 24,711 items. In 2011-12 it was used by 720 customers and issued 24,949 items.

Further targeted provision aimed at encouraging engagement with reading and learning for particular groups Page 174 • The Bookstart Service, delivered in partnership with the Bookstart Trust, an independent charity dedicated to encouraging people of all ages and cultures to engage with books, with a particular focus on the under 5s. The programme is enabled by funding from the Department for Education and the devolved governments in Northern Ireland and Wales with sponsorship from more than 25 publishers of children's books. In Lincolnshire the Bookstart Team works with health visitors and other early years health professionals.

• Additionally the Bookstart Bear initiative will continue to encourage families with young children to make the most of their local library. The club is open to children aged between 0 and 4 years, with members receiving a paw print stamp each time they return a book or attend a story or rhyme time activity in a library. As they collect paw prints they will be awarded certificates, with a special certificate from Bookstart once they have completed the scheme.

Additionally, users who wish to access one of the fifteen core libraries will be signposted to Lincolnshire’s award winning CallConnect, “dial-a-bus” minibus service. This is an on demand bus service. Home pickups and drop offs are available for people who are unable to use conventional bus services due to age, disability or mobility impairment. All buses are wheelchair

friendly. Journeys can be booked by phone, text or online up to a week in advance. As with other bus services CallConnect services charge fares, but concessionary bus passes are available to people aged over 60 and those with disabilities. Children under 5 travel free.

The Library Service will continue to deliver a library service to Lincoln Prison, North Sea Camp, and the Immigration Removal Centre at Morton Hall as long the Prison Service wishes it to do so.

The non-statutory service can be described as follows:

Support for the development of up to 40 local community hubs (previously described at Tier 3 Libraries) which offer access to library stock and the internet for at least 6 hours per week through four Library Development Officers and support from the County Council’s Community Engagement Team. This support will include: A one off grant of up to £15,000 for capital works or equipment,

Page 175 £5,167 per annum to offer library services. A stock of at least 4,000 books Access to the computerised library management system, including hardware Assistance to filtered internet access, including hardware 10 year leaseholds on library premises, where the county council is the freeholder, with a four year rent free period prior to a rent review.| Ongoing training, advice and support.

Mobile libraries - a fleet of five large mobile library vehicles each carrying 4,000 books and having internet access will take library services to 27 Tier 3 communities of over 550 households and 187 Tier 4 communities of below 550 households, but where there are more than 6 customers per 30 minutes of stop. They will be double staffed where vehicle operations and risk assessments require them to be which may include an assessment of the needs of customers with particular assistance needs.

Schools – through the provision of subscription services, for consultancy advice, book deposits and activities for children when the mobile library visits. The latter involves up to three visits

New LCC directly delivered in respect of statutory services. Community delivered in respect of the Current status non-statutory services

If approved by the County Council’s Executive on 3.12.2013, the statutory provision would be Timescales for implemented from 6.5.2014. The community hubs element of the project would be phased in implementation from 6.5.2014 to 31.3.2015 with transition arrangements in the 30 Tier 3 library locations. These arrangements would involve a 40% reduction in opening times during this transition phase. Analysis Page 176 1. What is the current In 2012 Lincolnshire had a population of approximately 714,000 people, living in 323,242 situation? households (Source Lincolnshire Research Observatory, hereafter referred to as the LRO)

Based on 2011-12 data the library service had 135,769 “active borrowers” who had borrowed at least one item of stock from January 2011 to February 2012, of whom 130,502 were resident within the county (Source LRO, P22). This is 19% of the population of Lincolnshire.

There are no large differences between the make-up of the library Service’s active borrowers and the population of Lincolnshire in terms of protected characteristics (LRO, P17, Figure 2). The only notable variances are that there are a larger proportion of couples with young children in comfortable modern housing using the library service, and a smaller proportion of elderly people reliant on state support. The full breakdown can be seen in appendix 4b, Figure 8, P23.

Currently 100% of the 323,242 households in Lincolnshire are within a 30 minute drive time of the current 47 libraries (LRO P15, Map F) This is inclusive of all “active borrowers” living in Lincolnshire (130,502).

For those that do drive, the average drive time for active borrowers to one of the 47 static

libraries they used the most was 4.2 minutes and 12.4 minutes to their second most used library. However, there was considerable variation in drive times across the network.

However, 17.9% of the population of Lincolnshire do not have access to a car, and 9.6% of people use public transport for work (LRO, P19 figure 3). So of the 323,242 households in Lincolnshire, 93% (300,400) can access one of the current 47 static libraries within 30 minutes via use of public transport; this is 94% (123,314) of all “active borrowers”.

In 2011 Lincolnshire County Council (LCC) operated 47 static libraries, and supported the Children’s Centre at Belton Lane in Grantham to operate a Children’s Library.

During 2012 a number of developments took place which reduced the number of directly operated libraries to 44. The arrangement at Belton Lane continued, but in September staff in

Page 177 Bourne were transferred to South Kesteven District Council in preparation for the opening of the new Customer Access Centre and Library in March 2013; in October Saxilby with Ingleby Parish Council took on the operation of the Library at Saxilby in their refurbished St Andrews Centre; in December Waddington Library was relocated to the Lincolnshire Cooperative Pharmacy in the village. During the year the service supported new volunteer run libraries at Sutton Bridge, Ingoldmells, Winthorpe and Irby and Bratoft.

The static network is staffed by 285 people (239.4 FTE). LCC is contracted to operate libraries in 2 prisons and 1 immigration removal centre as well as providing support to 3 NHS hospital libraries.

In addition to these libraries, the mobile service was used 149,500 times in 2011-12 and consists of: (a) District – 6 vehicles, 528 stops in 419 locations varying weekly, fortnightly or monthly and also outreach activities. (b) Access – 2 vehicles, services to housebound people, 264 customers over 4 week period. (c) Community – 2 vehicles to 244 nursing/residential homes over 8 week period. (d) Schools/early years – new in April ’11, currently serves 36 schools and 28 early years settings

and in 2011-12 there were 19,264 interactions with the service.

The on-line services were used 3,208,018 times in 2011-12 including 2,979,563 visits to the library catalogue. In 2012-13 this had fallen to 3,094,252 visits including the library catalogue.

Online services include: (a) The People’s Network - free internet access via 392 computers.16 libraries also have Wi-Fi. (b) Virtual library – e-audio and e-books new in spring 2011. By end March 2012 there had been 4,138 e-audio and 14,695 e-books loans. In 2012-13 this had increased to 4,551 e-audio and 20,562 e-book issues, an increase of nearly 40%. (c) online resources such as Ancestry.co.uk (family history site); British Newspaper Archive (covering key national and regional 19 th Century newspapers); Page 178 e-Books; e-Audio; Britannica Online (world-class encyclopedia: adult, children’s and student versions; dictionary and thesaurus, atlas, guide to web’s best sites); Any many others.

Additionally the county council’s Customer Service Centre handled 51,848 library related calls in 2011-12. This had fallen to 44,292 in 2012-13.

Performance in the library interactions (excluding online catalogue) has fluctuated over the last decade. Footfall has declined from a peak of 3.1m visits in 2005-6 to just over 2.4m in 2012-13. Use of the Peoples Network computers has also started to decline, down by 1% in 2012-13 when compared to 2011-12. This is in spite of attempts to increase online usage, as part of the government’s “digital by default” agenda which has seen a number of government departments increase their online services, and in some cases refer users to library services.

Many partnerships already exist with community organisations or businesses and 10% of the access to static library services is currently provided by volunteers. Three Library Development Officer posts have been created to assist community run libraries, although one of them is currently vacant.

2. What are the drivers Political – Within LCC there is a desire to re-shape the library service to ensure it meets the for change? future needs of Lincolnshire in a manner which is sustainable and affordable. Core Offer adopted by the County Council in 2010 envisaged:

Economic – A reduction of £2m in the budget phased in yearly by 2014-2015.

Social – there has been increase in interest from communities in operating their own libraries or book swaps, e.g. Sutton Bridge, Saxilby, Ingoldmells, Winthrope and Irby and Bratoft. In addition, there has been a general change in library use, with a national and local decline in the number of books issued. This interest has also been demonstrated through the libraries consultation during the July-September period of 2013, which generated 43 expressions of interest, although one of them was subsequently withdrawn.

Page 179 Lincolnshire County Council Organisational Strategy 2012-15 - this sets out Lincolnshire County Council's vision and purpose, for example, addressing communities' needs and promoting community well-being. 3. What difference will we For LCC make? The service will be affordable and meet Lincolnshire's needs, and contribute to the Health and Wellbeing Strategy.

Online content and stock levels will continue to be developed and maintained.

Telephone access and assistance will continue to be offered seven days a week, from 9am to 5pm.

County Council library services will be concentrated in urban areas on sites with high levels of usage, and the largest catchments. Overlapping catchment areas between libraries will be minimised, especially if the 30 minutes by public transport criteria are taken into consideration. These libraries are already used by people who live in areas of multiple deprivation.

Staff will continue to support customers to access stock and information, including digital information through the People’s Network computers.

Targeted services to people who cannot access static libraries will continue to be delivered, directly or in partnership with Lincolnshire Cooperative’s Pharmacy delivery service or volunteers and the scope of the Home Library Service will be extended to cover Lincolnshire residents who are unable to reach one of the Core Libraries by car, public transport or the CallConnect service.

Current library services such as, Listening Lincs, Bookstart, Prisons and hospitals will remain unchanged.

The Council will help to develop and harness community activity in those communities that expressed an interest in developing community libraries or community hubs. These communities Page 180 will be supported to do so with the creation of four Library Development Officer roles and additional support from the County Council’s Community Engagement Team, e.g. via workshops to develop business plans. They will also be eligible for one off funding of up to £15,000 for capital works and equipment and revenue support of £5,167 per annum, and at least 4,000 items of book stock, access to the computerised Library Management System, and filtered access to the people’s Network, including hardware. In 21 cases the communities will also be offered access to a ten year leasehold on the existing library building, with a four year rent free period prior to a rent review.

A further window of opportunity until 31.1.14 will be opened up to Tier 3 communities which wish to develop similar facilities.

The mobile library service, with double staffing where necessary to ensure health and safety, (which may include an assessment of the needs of customers with particular assistance needs) will offer longer stops, of at least 2 hours per month, to communities of over 550 households and 187 stops to communities of less than 550 households where there are at least 6 users per 30 minutes of stop.

For communities :

Statutory service

15 of the largest communities in the county would have a clear Tier 1 and 2 library offer and opening times.

Tier 3 communities will no longer have a static library in their community. They will access statutory library provision from one of the Tier 1 or 2 libraries.

Those communities that have in the past received a mobile library service will cease to receive it as part of the statutory service.

Page 181 Non-statutory service

Up to 40 Tier 3 communities will be supported to develop their own community library/community hub, in the form of access to the Library Management System and People's Network in Tier 3 libraries through a managed service from the county council's normal IMT provider (this would be subject to review after 4 years); “one off" capital finance of up to £15,000; £5,167 per annum; a community library building.

In 21 cases where the county council owns the freehold, the communities will also be offered access to a ten year “peppercorn” leasehold on the existing library building, with a four year period of before any rent review.

27 Tier 3 communities of more than 550 households would receive a mobile library stop of no less than 2 hours per month

187 Tier 4 communities of less than 550 households would receive a mobile library stop.

Receipt and continued receipt of a mobile service by a Tier 4 community] will depend on usage

exceeds 6 visits in 30 minutes. This is a change from the previous threshold of 3 visits in 30 minutes and means that there will be 167 fewer library stops in the county.

For Individuals:

Statutory service

Existing Tier 1 and 2 library users would see a reduction of 60 hours across the Tier 1 and 2 library network. They would gain access to a range of bookstock which would change more frequently than at present.

Users of Tier 3 libraries will need to travel to a Tier 1 or 2 library to access statutory provision Page 182 within a public library space. Targeted services (through an extension to the scope of the Home Library Service) will be available on a wider basis to give access to library materials to who are unable to reach one of the Core Libraries by car, public transport or the CallConnect service

Non-Statutory service

Users of Tier 3 libraries would see a 40% reduction in opening hours from 6.5.2013, when the Tier 3 libraries cease to be part of the statutory service and the Council provides an interim service as part of the transition to community provision. When community library offers came on stream these times could increase according to local need along with the range of services on offer. This could lead to more or less access to library services depending on the option chosen in these locations.

In those locations which have already opted for community library provision access could range from 6 hours per week on a single day or several days, to much more than existing provision. At Saxilby it increased to 10 hours per day, 7 days a week (70 hours per week). However, assistance was in the form of library volunteers at certain times, rather than library staff.

Mobile library users in communities of over 550 households (generally where there are at least 6 users per 30 minutes of stop) would continue to see a monthly stop of no less than 2 hours per month.

Mobile library users in communities of less then 500 households where there are at least 6 users per 30 minutes of stop will see their service continue, although the timing, length and duration of the stop may change.

Users of the less busy stops, 5 or less users per 30 minutes of stop, will generally see their stops withdrawn. In total 167 mobile stops will be withdrawn.

For Library Staff:

Page 183 299 front line posts (142.24FTE) are within the scope of the review, and 138 posts (89.701 FTE) will be created as a result of these proposals, leading to a net reduction of 161posts (52.539FTE). However, there are 59 (17.12 FTE) vacancies in the service which means that the actual reduction in posts is 102 posts (35.419 FTE).

Site Coordinators responsible for multiple sites at G7, with one exception, would be replaced by Library Team Leaders responsible for one library site. 4 x Tier 2 Library Team Leaders would be part time posts because their sites would only be open for between 18 and 31 hours per week.

Mobile Libraries will be double staffed where necessary, and where risk assessments do not require this new lone working procedures will be implemented.

A new G5/G7 Collections Access Officer and 5 x G2 Library Stock Assistant roles would be created.

The ICT Access Officer role would be redefined and relocated.

Because the number of posts in the proposed structure is less than the current number a selection process will be required to enable these changes to take place.

4. What are the For LCC : assumptions about the benefits? Statutory service

With 15 core library locations, almost all overlap between library service catchment areas will be Page 184 eliminated, saving the council and therefore tax payers money. The Council would provide both a comprehensive and an efficient service.

Static Library resources will be targeted at the libraries with the largest catchment areas in the county.

There will be enough resources to enable people who are unable to access one of the 15 core libraries, to access library services to receive a service through the Home Library Service, including almost all residential care homes in the county, or Listening Lincs. These resources will either be direct delivery by county council staff using access mobile libraries, working in partnership with the Lincolnshire Cooperative Pharmacy delivery service or volunteers.

Non-statutory service

Mobile library resources will be targeted at communities of over 550 households without static library and they will receive a mobile stop of at least two hours per month, and at 187 communities of less than 550 households which have at least 6 users per 30 minutes of stop, and they will receive a monthly mobile stop.

For communities :

Statutory service

In the case of five of the Tier 1 and 2 libraries, the number of opening hours per week would be retained although some changes in timing would be experienced. For 9 of the remaining 10 Tier 1 and 2 libraries there would be a reduction in opening hours. At Mablethorpe opening hours would remain unchanged, but there would be some LCC staffing on Tuesdays as well, to improve service levels on that day.

Non-statutory service

40 communities of above 550 households will have the option of being supported to develop their

Page 185 own library service/community hub in either the existing library building, if there is one, or a building of their choice, accessing county council book stock, training, advice from four Library Development Officers, £5,169 per annum of revenue funding and up to £15,000 of one-off funding. 30 have already done so.

A further period of time, through to 31.1.2014 would be given to Tier 3 communities who have not already submitted an expression of interest in developing their own community library or hub to do so.

20 Tier 3 communities with more than 550 households would see an increase in the length of their mobile stop to at least two hours per month. .

These are new opportunities for communities to develop and strengthen themselves, become more independent and take additional responsibility, which might improve self-esteem.

For Individuals

Statutory service

There are more opportunities to become involved in the library service through volunteering at the 15 Core Libraries, e.g. as a computer buddy or by extending opening hours even more than those paid for by the County Council. At the pilot sites in Saxilby and Waddington, volunteers have developed new skills, appreciated the training opportunities and support from Library staff. There is now enthusiasm, camaraderie, teamwork amongst the volunteers and a chance to meet new people and the public, utilise the Library and gain other skills

The Home Library Service presents a number of opportunities for volunteers to help people who Page 186 are unable to access the 15 core libraries, by helping them select stock through the virtual catalogue, collect and return items of stock.

Non-statutory service

Where mobile libraries can be safely single staffed mobile library service there would be new opportunities for volunteers to assist Drivers, especially at busy mobile library stops.

For Library Staff

Clarity about the future direction of the library service after a long period of uncertainty, and an understanding of how it will be structured in the future.

5. How are you testing For LCC , a considerable amount of statistical data about library usage patterns was analysed by your assumptions about Experian and the LRO during 2012 and 2013. the benefits? Census and CIPFA benchmarking data was gathered and analysed.

The make-up of Lincolnshire in terms of socio-economic categories was determined and analysed

Evidence of other approaches to library catchment areas in other rural county library authorities have been considered, including those in Cumbria, North Yorkshire and Surrey.

The pilot library developments undertaken during 2012 have been assessed and routine performance data analysed, detailed below:

Page 187 Saxilby

DATE Q1 Q2 Q3 Q4 Total Interactions 2,805 2,895 2,163 9,825 17,388 Issues 4,432 4,175 3,585 3,104 15,296 New Members 36 30 72 19 157 Active 531 493 535 449 2,008 Bor rowers

Q3 and Q4 data relates to the period when operations were run by Saxilby with Ingleby Parish Council and the volunteers.

Waddington:

DATE Q1 Q2 Q3 Q4 Total Interactions 1,858 1,933 1,551 1,744 16,086 Issues 3,462 3,582 2,768 3,530 13,342 New Members 26 39 55 74 194 Active 412 435 465 555 1,867 Borrowers

Q4 data relates to the period when operations were run by Lincolnshire Cooperative and volunteers.

Page 188 The new community run provision at Sutton Bridge, Ingoldmells, Winthorpe and Irby and Bratoft had generated 4,301 additional interactions and 807 issues of LCC book stock by 31 March 2013.

This fed into the Library Needs Assessment described within the July Report and further supplemented in the main Report.

This Library Needs Assessment led to an analysis of how best to provide a service within available resources, which is both comprehensive and efficient, which harnessed community initiative and met the localism agenda. The Council developed proposals which have been subjected to a wide-ranging public and staff consultation.

A 90 day public consultation process was undertaken from July to September 2013 and the results were analysed by Sheffield Hallam University and published on www.lincolnshire.gov.uk/librariesconsultation

This consultation included 8 deliberative events, an online and hard copy questionnaire and generated 8,000 responses representing more than 1% of the population of Lincolnshire.

A member of the County Council’s Children and Young People's Participation Team (CYPP) was also commissioned to undertake a consultation with young people under 22 years of age on the proposals. They did this through a series of seven events using their existing networks to obtain the views of children and young people aged 7-17. The team were able to obtain the views of some additional young people aged 12-22 through the Transition Board and Young Cabinet in different parts of the county.

The results of those consultations have been analysed and fed into the understanding of the benefits to be gained from the proposal.

Community and Public Safety Committee received the results of Sheffield Hallam University’s analysis of the public consultation on the proposals at its meeting on 30 October. Full Council will review and consider the recommendations to the Executive on 22 November, and the

Page 189 Community and Public Safety Committee will do so on 2 December, prior to the Executive taking a final decision on 3 December 2013.

Six Impact Assessment workshops have been undertaken:

25.6.2012, to consider the Experian analysis of library user data 13.11.2012, to consider the LRO’s analysis of library user data in the Lincolnshire context 3.4.2013 and 13.5.2013 to consider a revised approach based on population, library catchments and deprivation. The second workshop considered additional data from service and the LRO. 15.10.2013 to consider a member of the public’s proposals to retain Tier 3 libraries by taking resources from Tier 1, 2 and mobile libraries and introducing a charge for the computer usage. 14.11.2013 to consider a further revision to the final proposals in the light of feedback from the staff, Unison and public consultations.

Additionally, a Peer Review involving library colleagues from other parts of England was undertaken on 16.11.2012

Lines of enquiry from these workshops resulted in refinement of the proposals and further research into likely impacts by the LRO. The findings of this work have been incorporated into this impact analysis and can be found in the various documents forming Background Papers to this Report and appended to the July Report

For communities

Prior to the consultation period, some communities had approached the county council to develop the library offer in their community:

Saxilby with Ingleby Parish Council borrowed £50,000 to facilitate the relocation of Saxilby Page 190 Library to their St Andrews Centre. This saved the County Council of £24,000 per annum, and increased opening hours from 14 hours per week over 4 days to 70 hours over 7 days a week. In its first six months of operation library interactions increased by over 400% although issues remained static and recruitment of new members nearly halved.

At Waddington, Lincolnshire Cooperative agreed to operate the library in their refurbished pharmacy creating a saving of £18,000 per annum for the County Council. As a result access to the library there was increased from 14 hours per week over 3 days to 43.5 hours per week over 6 days. In its first four months of operation library interactions and issues remained similar to those when the library was operated by LCC and new library members increased by 50%.

During the consultation period 40 expressions of interest were received from communities about developing a community library or hub in 31 locations, plus two service wide approaches to take on some or all of the static libraries.

For Individuals

In both Saxilby and Waddington delivery of the library service is supported by volunteers, and in Sutton Bridge, Ingoldmells, Winthorpe and Irby and Bratoft the service is entirely delivered by

volunteers. For Staff In order to facilitate the pilots at Saxilby and Waddington the front line library staff were offered redeployment to other posts within the library service. At Saxilby two members of staff chose to take redundancy, and one member of staff was redeployed, but subsequently resigned. At Waddington one member of staff took early retirement and two members of staff were redeployed.

Clearly, with so many sites undergoing change at the same time during 2014, a similar approach will not be possible on this occasion. A 90 day consultation on the proposed staffing structure was undertaken from 2 July to 2 October 2013 to gather feedback on the proposals. This included two rounds of consultation meetings which were attended 188 staff in July and 151 staff in September.

Page 191 6. The assumptions about any adverse YES impacts. Could it have a negative impact on anyone?

If Yes, go to 6.1 and 6.2 If No, please explain how you know this is the case 6.1 Which groups / In terms of the Equality Act protected characteristics the groups who could be negatively individuals could it have a impacted are as follows:- negative impact on? Library Users

Age: Older people (who, for mobility or financial reasons) find it disproportionately difficult to reach libraries the further away from their homes and the less accessible they are, and so may particularly suffer if the number of statutory libraries is reduced)and Younger people, including

those Not in Employment, Education or Training (NEET), school age children (5-16 years old) and pre-school children who - again for financial reasons or because of particular difficulties with mobility may find it disproportionately difficult to reach a library if the numbers fall. Older library users may find it harder to use internet resources.

Gender: females, especially those at home with young children or fulfilling a caring role and single parents (because again it is likely that it is disproportionately difficult for them to reach libraries if the numbers decline).

Pregnancy and Maternity: pregnant women or women on maternity leave with small children (for the same reasons)

Disability: those permanently sick or disabled and carers of those with a physical or mental Page 192 disability, because either for a reason specifically linked to a physical or mental impairment, or because of reduced financial resources, it is disproportionately difficult to reach a library if they are fewer in number and hence more inaccessible. Alternatively, because libraries without particular trained librarians may be harder for them to use.

Ethnicity, Race and Language: There is unlikely to be a very significant impact. However, there is a potential for the proposals to impact on communities whose first language is not English.

Books available in other languages are mainly held at the 15 core libraries, but people who access them at other locations will no longer be able to do so.

There is evidence that certain of these groups such as migrant workers move around and so may be significant but ad hoc users of individual libraries. Therefore the charge for guest access to the internet could impact on them.

Also difficulties in accessing libraries could impact on this community as they are dependent on libraries for internet access and for carrying out and printing homework, so greater difficulties in reaching libraries may have a particular impact upon them.

Also, access to physical library space may be particularly important in enabling such people to integrate socially and to foster good relations between members of these groups and others.

It is not considered that the proposals will in themselves have a negative impact on people by reason of sexual preference, gender reassignment or religion or belief. The evidence that the Council has gathered does not suggest that access issues will arise simply by virtue of those characteristics or that access to stock on subjects that might be expected to be of interest to such groups will be unavailable

In addition to those people identified by reference to Equalities Act protected characteristics it is also considered that the proposals will have a negative impact on the following groups

Those who do not have access to a car and are dependent on public transport Page 193

Unemployed people and those on low incomes.

Non-internet users

Those who use internet in the libraries

Residents of isolated rural communities

Residents of small and mid-sized towns with strong local roots, or suburban or semi-rural areas

We know from the impact workshops we have carried out that these particular impacts can be differentially serious for people with a protected characteristic because they are more likely to be affected by these issues. Issues of socio-economic disadvantage in general disproportionately affected much older and much younger people, women, disabled people, and people from minority ethic groups, so measures which disproportionately affected socio-economically disadvantaged people are likely to have a disproportionate adverse effect on equality groups protected by the Equality Act, so they need proportionate justification. Also, the Council should try to avoid or minimise and mitigate those disadvantages so far as possible.

In the case of each prospectively disadvantaged group, the greater difficulty in accessing library materials may have a disproportionate impact on them in comparison with other groups, which means the proposals should only go ahead if the justification for them as set out in the report is proportionate. Even if library materials continue to be accessible, there may be greater social isolation and less ability to participate if it is harder than formerly to reach a library. Unless alternative provision fills these gaps, or adequate mitigation is provided, the proposals may therefore have adverse effects on the opportunities for affected people to use the library service, for information, entertainment and education. It may also have an adverse effect on their ability to develop good relations with people from other groups and participate in (social and civic) life.

However, there may be some positive impacts on members of equality groups. First, by making

Page 194 the universal library service more efficient, resources may be freed up for other Council services which particularly benefit members of equality groups and which - like all Council services - are under financial pressure. Also, it is possible that in time community hubs could develop new and innovative ways of working and strengthen community feeling in a way which develops and foster better relations between members of different groups by developing new and innovative ways of working.

Staff:

Age and Gender: The revised proposal requires fewer staff than the existing delivery model and the service's demographic profile shows that it employs more older people and women than the County Council average.

This document as it stands reflects officers' thinking on what the equality impacts of their proposals are, and how to minimise and mitigate such adverse impacts bearing in mind the financial pressure and other needs to reorganise the library service. It is intended to inform the Executive in deciding whether to adopt officers' recommendations for the library service. Thinking on how best to address the statutory equality needs will be kept under review as decisions are made and implemented so that any unforeseen issues can be addressed.

6.2 Please state how it Protected characteristic: Groups of people who are vulnerable as a result of these could have a negative proposals. impact on these groups / individuals? Individuals: Please refer to the list of protected characteristics to Age - older people assist your answer. Who may be impacted against as they may not have the available funds or physical health to travel further to access a library. Equally, they may have neither internet access nor computer skills to be able to take advantage of either the online service or the library app to reserve or request books. 21% of over 65's live outside a 30 minute travel time to one of the 15 proposed Tier 1 and 2 Core Libraries.

Page 195 In the public consultation adult survey 63% of respondents were over 50 years of age (SHU October 2013, section 3.3, P64).

Within the consultation many correspondents to the consultation “highlighted the detrimental effect upon elderly people for a number of reasons, including social aspects, increased isolation and negative impacts on wellbeing. The feeling is that for health related reasons the suggested options would not work for many older people.” (SHU October 2013, 4.5, P107) At Tier 3 older people were more likely to use the mobile libraries and this increased to 32% for 70-74 year olds and 42% for those aged 90 or over (SHU October 2013, P71). With an aging population it is likely that there will be more demand on these services over time.

Age -16-24 year olds

Those aged 16-19 year olds may not have access to transport and are more likely to be unemployed or not in education, so access to library services will be more vital and may be affected by core 15 sites proposal. They may not have funds to travel or access to other options for social activities. 17% of under 16s and 9% of 16-24% year olds live outside a 30 minute travel time by public transport of one of the 15 proposed Tier 1 and 2 Core Libraries.

In the public consultation, 4% of respondents were aged 16 to 24 (SHU October 2013, Table 8, P62) less than 12% respondents aged 20-24 preferred mobiles (SHU October 2013, P71).

Age- Children aged under 16

School age children who are unable to travel independently (drive car or moped) and public transport may be restricted (lack of service/timings and/or cost) so school day (8am – 5pm) may clash with library opening times.

Discrimination due to school bus non-flexible times and no ability to stay behind in library after school. They may currently go to local library beyond other than one of the 15 core libraries which will form the statutory library service, by walking there after school. Page 196

Schools do not have a statutory duty to provide library services.

Parents may be using libraries as safe places for children to wait between bus and lift home or in place of childcare, but it is very hard to capture data on this type of usage.

In addition, the Government has recently announced changes to SAT exams (with a focus on grammar for example) and reducing access to library-type services could disadvantage those who are unable to access books from elsewhere.

People's Network computers which provide access to the internet and Microsoft Office suite of programmes, attract 25,000 users per year and 20% (4,500) are young people.

Libraries are seen as a safe space for children.

Potential anti-social behaviour increase if waiting for buses or to meet parents.

In the public consultation, adult survey 16% of respondents were under 16 years of age (SHU, October 2013, Table 8, P61)

Of those that wrote into the consultation “the highest number of comments (208) were in relation to the potential for any changes in library services to have a detrimental effect upon young people’s reading and educational development” SHU October 2013, section 4.5 P107)

This was also a frequently mentioned comment from the Save Lincolnshire Libraries 900 comments document (SHU October 2013, section 6.2, P140), and Deepings Library comments document (SHU October 2013, table 29, P141)

There were many comments which described how much children and young people enjoyed visiting their library, the value of the library to them, and important features of their library (such as staff and facilities)

Gender

Page 197 Females and in particular mothers of young children and single mothers may feel a negative impact due to their isolation and (for single mothers) their income. They may be more reliant on free access to books/material. Due to change in income they also may not be able to afford transport to travel further to access the books. The reduced use of the library may also impact on their social wellbeing if they use the current facilities as part of social networking with other mothers or job seeking for example.

Single parents, most of which are women, may feel a negative impact because 1.3% of them live outside the 30 minute travel time by public transport of one of the 15 proposed Tier 1 and 2 Core Libraries.

For those who are reliant upon a Tier 4 mobile library stop, the hour that the provision is allocated may make it impossible for them to use it , e.g. if the library is provided 12 noon – 1 pm and the individual works. There may be no alternative provision for them.

Pregnancy and maternity

The impacts of this are very similar to those for women with young children in terms of isolation.

Disability

The greatest issue is that if the number of libraries diminishes, and travelling times and distances increase, travel will be disproportionately difficult for many disabled people, either for reasons relating to their physical or mental impairments, or because they have a lower income and are therefore more reliant on public transport (or both). Given that some people with disabilities (particularly those unable to work and therefore reliant on other income sources) have a lower income, consideration must be given to where else people will access books and the social Page 198 elements of visiting a library, the importance of which came out so clearly in the consultation if access to libraries becomes more difficult (or impossible).

In the public consultation adult survey 16% of respondents reported that they had a disability (SHU October 2013, figure 2, P26)

Disabled people were less likely to prefer community-run libraries (38% compared to 55% respondents without a disability) although a higher proportion of disabled respondents said they“ didn’t know” which they would prefer (SHU October 2013, P69).

Staff were concerned that with reduced staffing levels at Tier 1 and 2 libraries their capacity to assist people with disabilities would be reduced. For community-run provision there is concern that people staffing those libraries may not be able to provide assistance to people who may require special assistance due to a disability. Tier 3 libraries which may become community-run may not be as accessible as Tier 1 and 2 libraries, and volunteers would need advice on ensuring they remained accessible to disabled users.

Staff also questioned the ability of the mobile vehicles to accommodate mobility scooters.

Ethnicity, Race and Language

Books availa ble in other languages are mainly held at the 15 core libraries, but people who access them at other locations may no longer be able to do so. People with English as a second language who use libraries often use libraries for internet access and printing. There is evidence that certain of these groups such as migrant workers move around and so may be significant but ad hoc users of individual libraries. Therefore the charge for guest access to the internet could impact on them. Also, access to physical library space may be particularly important in enabling such people to integrate socially and to foster good relations between members of these groups and others.

Gender reassignment, Sexual orientation, religion and belief

No specific disproportionate adverse impacts identified, though equality training and equality Page 199 policies for volunteers will be important to ensure good community relations between members of different groups.

Socio-economic status

Socio-economic status is not a particular protected characteristic. However, as noted above, members of some protected groups (disabled people, people from ethnic minorities, women, especially pregnant women or mothers, older or younger people) are disproportionately likely to be economically or socially disadvantaged. For such people, access to library resources can be especially important (because their alternative forms of access to library materials and/or the social facilities of libraries are less, but also because longer or more costly journeys to libraries may make it particularly difficult to reach them. Thus, proposals which make reaching libraries more difficult are likely to impose particular disadvantages on members of those groups, which could be indirectly discriminatory if they are not proportionately justified.

Unemployed

Again although this not a protected characteristic under the Equality Act it does differentially

impact on certain groups with a protected characteristic as we know that unemployment is higher amongst 16 to 24 year olds.

Further, it is taken into account, in Lincolnshire, because increasingly unemployed people have to use PCs in libraries to search for jobs. 0.6% of unemployed people live outside the 30 minute travel time by public transport of one of the 15 proposed Tier 1 and 2 Core Libraries. The Job Centre has recently started directing those looking for jobs and universal credit claimants to libraries. If they are unable to access computers in libraries they will be further disadvantaged by national changes.

In October 2013 the number of people claiming jobseekers allowance for over 6 months in Lincolnshire stood at 5,455 people, decrease of 2,330 (17%). since October 2013 The long term unemployed accounted for 46 per cent of all claimants in Lincolnshire. This is slightly lower than Page 200 nationally, where 48 per cent of claimants have been claiming for over 6 months (Source: LRO).

4.3.72 In October 2013 the LRO: reported that the number of claimants aged 16 to 24 in Lincolnshire stood at 3,700 people, a decrease of 25 on August's figure to become the lowest claimant count total in this age group since November 2008. This was also reflected nationally, where the total claimants in this age group were also at their lowest since November 2008. The 16 to 24 age group currently makes up nearly 31 per cent of all claimants in Lincolnshire compared to 27 per cent nationally (Source: LRO).

Non internet users

People who are unable due to a lack of skills or knowledge and/or access to the internet as replacement for local library closing and are unable or unwilling to travel the 30mins to core library and the 0.6% of non-internet users who live outside the 30 minute travel time by public transport of one of the 15 proposed Tier 1 and 2 Core Libraries will be impacted by the proposals as their only means of access will be physical access.

Again this differentially impacts on certain groups with a protected characteristic because we know that people who are older, or , disabled people or socio-economically disadvantaged people (themselves disproportionately members of equality groups) are more likely not to have

internet access.

Staff

Age: the library service has an older demographic profile than the rest of the County Council .

Gender: the library service employs a higher proportion of female (83%) than male staff (17%).

Older people and women will therefore be disproportionately affected by a redundancy exercise, which the proposals will entail. Nonetheless, for the reasons set out in the report, it is considered that the recommended proposals should be pursued, as a proportionate means of achieving the objectives set out in the report.

7. How are you testing Having identified likely equality impacts, the Council has tested its assumptions by gathering Page 201 your assumptions about information from and about library users to identify what they (or those representing them) adverse impacts? perceive specific equality-related problems to be.

A detailed 90 day public consultation process has been undertaken, as summarised in the Executive report, to establish user views. There was a specific children’s survey and workshops sessions with children and parents to ensure that their voices were heard. The consultation generated 8,000 contributions including 560 communications by letter or e-mail, 12 petitions containing over 23,000 signatures and over 1,300 comments. These response were analysed by Sheffield Hallam University and their report was published on the www.lincolnshire.gov.uk/librariesconsultation website on 31.10.2013.

In November 2013 Sheffield Hallam University were commissioned to undertake a further piece of analysis on the public consultation survey results, with a focus on the views of 16-24 year olds, people with disabilities, people with BME backgrounds, women with young children and supplementary survey of the County Council’s Citizen’s Panel response to the library proposalsin order to identify specific issues particularly identified by those users. This report forms appendix 6 of the Executive Paper for 3 December 2013, and can be found at www.lincolnshire.gov.uk/librariesconsultation

Six Impact Assessment workshops have been undertaken:

25.6.2012, to consider the Experian analysis of library user data 13.11.2012, to consider the LRO’s analysis of library user data in the Lincolnshire context 3.4.2013 and 13.5.2013 to consider a revised approach based on population, library catchments and deprivation. The second workshop considered additional data from service and the LRO. 15.10.2013 to consider a member of the public’s proposals to retain Tier 3 libraries by taking resources from Tier 1, 2 and mobile libraries and introducing a charge for the computer usage. 14.11.2013 to consider a further revision to the final proposals in the light of feedback from the staff, Unison and public consultations.

The impact analysis workshop on 14 November 2013 involved a variety of representatives of

Page 202 people with a variety of protected characteristics and stakeholders. These included Just Lincolnshire, Age UK, Disabled and Proud, Lincolnshire Association of Local Councils, Lincolnshire Sports Partnership, Lincs CV, South Lincs Blind Society, Voiceability, City of Lincoln Council's Neighbourhood Team and internal County Council staff groups, Disabled and Proud and Identify

Communities

LALC highlighted that communities may take some time to develop their ideas in order to take on Tier 3 libraries or develop community hubs. There was a need to learn lessons from the previous Youth Centre transitions which had taken longer than originally planned.

The need for good back up and support for community run libraries community hubs was highlighted and the need for clarity on how preferred community bidders will be selected was sought.

The following specific information emerged from this evidence-gathering exercise which supported the assumptions made as to the likely adverse impacts of the proposals on particular equality groups:

Age - Older People

The majority of respondents to the consultation who specified their age were over 50 years of age. Within the consultation many correspondents to the consultation “highlighted the detrimental effect upon elderly people for a number of reasons, including social aspects, increased isolation and negative impacts on wellbeing. The feeling is that for health related reasons the suggested options would not work for many older people.” (SHU October 2013, 4.5, P107).

The most frequent concern expressed, was the right to have access to a library and comments relating to the elderly were often linked to comments about travel - “with older people being potentially less likely to be able to travel to another library, and also linked to comments about rural locations - suggesting older people are likely to become isolated in such locations.” (SHU

Page 203 October 2013, P100).

The most frequent uses of the library were for books and reading, but the importance of the library as a community hub was stressed along with computer provision, the importance of staff (SHU October 2013, P63).

Age- Children aged under 16

Of those that wrote into the consultation “the highest number of comments (208) were in relation to the potential for any changes in library services to have a detrimental effect upon young people’s reading and educational development” (SHU October 2013, section 4.5, P107)

This was also a frequently mentioned comment from the Save Lincolnshire Libraries 900 comments document (SHU October 2013, section 6.2, P140), and Deepings Library comments document (SHU October 2013, Table 30, P142).

There were many comments which described how much children and young people enjoyed visiting their library, the value of the library to them, and important features of their library (such

as staff and facilities) and as a safe social space before or after school (SHU October 2013, P100).

There were concerns that the time allowed for schools to use libraries may be reduced (SHU October 2013, P100). It was suggested that secondary schools tend to have libraries, but some primary schools do not and use the local library service to support their children’s education (SHU October 2013, P120).

“Any proposal that would mean travelling to use library services is particularly difficult for children and young people in terms of cost but moreover in terms of safety and parental permission. For many attending a Tier 1 or Tier 2 facility would require parents taking them and many felt this would not be a realistic option for them. For parents, the idea of going into a main centre to use a Page 204 Tier 1 library had issues over increased cost (fuel and parking) and increased anxiety over how busy it can be both with increased pedestrians and traffic especially if taking a number of small children.” (SHU October 2013, P112).

Age - Young People aged 16-24

182 survey participants who indicated that they were aged between 16 and 24 years (SHU November 2013, P1).

A greater proportion of participants aged 16-19 highlighted that the proposals would not have any personal impact on them, compared to 61% of 19-24 year olds whom reported that the proposal would have a significant personal impact on them. Responses from 20-24s were broadly comparable with the overall sample with 73% highlighting 'significant' community impacts.

.'Access' to libraries was clearly the most important factor, particularly relation to opening hours and travel times (SHU November 2013, P4). Books and reading were the most important aspects for this age group (SHU November 2013, P8).

A higher than average number of people from this age group indicated a willingness to volunteer,

(21% amongst 16-19 year olds, and 20% amongst 20-24 year olds compared to a survey average of 14%), and get involved in a steering group (12% amongst 16-19 year olds, and 9% amongst 20-24 year olds compared to a survey average of 8%, SHU November 2013, Table 3, P6)

Gender – women with small children

In the public consultation the majority of respondents were female (65% in the case of the adult survey, SHU October 2013 Figure 2, P26) In November 2013 Sheffield Hallam University analysed and summarised data from 543 female respondents aged 16-44 to identify comments specifically from 'mothers' to provide indicative data to illustrate the type of comments that may be specific to this group (SHU November 2013, P1). The comments are centred on three themes - the importance of the library for their children, issues around accessing the library with children,

Page 205 and comments ab out mobile libraries being unsuitable for children. (SHU November 2013, P27).

Mothers described their children's (and their own) enjoyment of the library and their engagement with library services and saw visits to the library as part of family life and routine and as a way for children to learn about and become part of the community (SHU November 2013, P27).

The library was used by children for a range of services, including borrowing books and DVDs, use of the internet, and participating in group activities including story time sessions, homework groups and school holiday clubs. These were especially important for those on low incomes (SHU November 2013, P27).

People with Disabilities

Of the 3,892 survey participants who answered the question, 628 (16%) indicated that they had considered themselves to have a disability. (SHU November 2013, P1). In total 94% of disabled participants described themselves as library users compared to 81% of participants overall (SHU November 2013, P9).

In total, 78% of disabled participants indicated that the library proposals would have a significant effect upon them, compared to non-disabled participants (71%) and the overall sample (63%). (SHU November 2013, P27).

Access to libraries was the most frequently cited issue for people with disabilities, who wanted access to books more than anything else. (SHU November 2013, Table 7, P11).

Fewer disabled participants indicated that they would be willing to be involved in steering groups and to volunteer compared with those without disabilities, which supports fears about diminished participation in public life. In total, 10% were willing to volunteer in a library compared to 21% of non-disabled participants and 14% of the sample overall, and 6% of disabled participants were willing to be involved in steering group, compared to 12% of non-disabled participants and 8% of Page 206 the sample overall (SHU November 2013, Table 10, P14).

Staff were concerned that with reduced staffing levels at Tier 1 and 2 libraries their capacity to assist people with disabilities would be reduced.

Staff also questioned the ability of the mobile vehicles to accommodate mobility scooters.

Race, Ethnicity and Language

In the public consultation, 6% of respondents to the adult survey were from Black and Ethnic Minority backgrounds (SHU October 2013, figure 2, P55)

The analysis by 'BME groups' includes all participants who stated their ethnicity / nationality as any other ethnicity than 'White British' on the final page of their completed survey. It should be noted that over 1,400 participants did not specify their ethnicity (SHU November 2013, P1).

The age profile of BME participants was very different to the overall survey sample, with 40% of BME participants under 16 years of age. The proportion of library users was also fewer with 73%

declaring themselves as library users, compared to the survey average of 81% (SHU November 2013, P19).

51% of BME participants indicated that the library proposals would have a significant effect upon themselves. This is lower than the perceived impact indicated by the overall sample (63%). 18% of BME participants indicated that there would be a small effect upon themselves, which is comparable with the overall sample (SHU November 2013, P23).

Unlike other sub-groups, Books/reading exceeded access as the most frequently cited comments by BME participants (SHU November 2013, P20).

In the impact workshop it was stressed that groups for whom English is a second language used the library for internet access and in particular for children to do homework and use the printers.

Page 207 There is a further issue for groups with English as a second language as these books are held in Tier 1 and Tier 2 libraries and would not be part of the stock made available at community–run provision

There is also evidence that certain of these groups such as migrant workers move around and so may be significant but ad hoc users of individual libraries. Therefore a charge for guest access to the internet could impact on them

Unemployed

Within the correspondence received during the public consultation, there were 39 comments relating to the negative impact of the library proposals on jobseekers, particularly due to restricting computer access. However, these comments were primarily focused on the perceived impacts reported by other people, rather than comments from job seekers themselves (SHU October 2013, section 4.5, P107). Similarly, some staff expressed concern about the ability of job seekers to travel further to libraries to access computers to undertake job searches and make benefits claims.

Non-Internet Users

In the public consultation adult survey, 579 respondents reported that they did not use the internet, with 402 respondents using the internet at the library and 42 people used the internet elsewhere. (SHU, October 2013, Figure 5, P63)

Non-internet users were more likely to prefer a mobile library than broadband users (39% v 24%).

Staff

Page 208 A 90 day consultation on the proposed staffing structure and selection process was undertaken from 2 July to 2 October. This included two rounds of consultation meetings which were attended by the majority of staff within the scope of the review. This process generated 189 questions from staff.

In the staff consultation the focus was on the principle of taking £2m from libraries, and details of the proposed operation, in relation to rotas, opening hours, redundancy, mobile libraries and the workability of the proposals.

LCC HR policies and procedures, which have themselves been impact assessed, were followed during this process. 7.1 What further evidence None do you need to gather?

8. Who are the Primary (those directly affected, either positively or negatively by the organisation’s actions) stakeholders and how Library users (in the widest sense; using any aspect of library service in person), LCC library will they be affected? staff, volunteers, and partner organisations (see section 6.1 above) and elected members

Secondary (intermediaries, people or organisations who are indirectly affected by the organisation’s actions) Members of the community who do not currently use the library.

Visitors to Lincolnshire. Community libraries, not in scope/those already changed. Elected members of district, parish or town councils. Community groups. Services such as health who may identify the wider benefits of the library service, transport services to ensure there isn’t a clashing plan to reduce services in the same areas 9. How are you assessing Officers have sought to minimise impacts by ensuring that the numbers of people affected by the risks and minimising library closures are minimised, and that there is appropriate focus on indices of deprivation in the impacts? deciding which libraries will be retained. They also recommend focusing considerable resources

Page 209 on identifying and developing alternative means of getting library users to libraries, and library resources to library users who cannot easily physically reach libraries.

The recommendations focus resources on retaining the ten Tier 1 core libraries which have the largest catchments which have been identified using 30 minute public transport time users, Built Up Areas and the most relevant Indices of Multiple Deprivation (IMD) domains (income, skills, employment and education),

Retaining the five Tier 2 libraries which have the next largest catchments, using users, IMD indicators, rurality and isolation scores in order to take into account areas which are disadvantaged and rural as well as ensuring the usage of the library is taken into account.

These locations also fit well with the county’s 13 economic zones, or travel to work areas (LRO, P12, Map C)

What are the mitigating actions?

This section addresses those parts of the proposed library provision in Lincolnshire which

mitigate the identified impacts on people with a protected characteristic. It deals first with the statutory service and then with the non-statutory support to community-run provision. Within each of these sections the general characteristics of the proposal with mitigating effects are described and then each of the Equality Act protected characteristics is considered in turn under and more specific issues in relation to each protected characteristic are addressed.

Statutory Service

Universal services will continue provide access to information on available stock, and offer remote access e-books, e-audio and e-magazines for those who find it more difficult to travel to a library.

The customer service centre will continue to offer customer access seven days a week from 9am Page 210 to 5pm. Staff at CSC have access to the library service’s website and can assist customers with a range of requests including loan requests, reservations, renewals etc. This is particularly important for those customers who are unable to access the internet.

Tier 1 and 2 core libraries all of which are accessible within 30 minutes travel by car, and with the largest 30 minutes by public transport catchments will continue to offer access to book stock, computer provision and offer safe community space enabling people to integrate socially and to foster good relations between members of groups with a protected characteristic and others. All will be open until 6pm at least one evening per week and for at least 3 hours on Saturdays.

Those living outside the 30 minutes by public transport catchments who wish to enjoy the social aspect of a library visit will be signposted to Lincolnshire’s award winning CallConnect service. This is an on demand bus service. Home pickups and drop offs are available for people of all ages who are unable to use conventional bus services due to age, disability or mobility impairment. All buses are wheelchair friendly. Journeys can be booked by phone, text or online up to a week in advance. The service is accessible via the customer service centre where there is access to community translators

The Home Library Delivery Service, which was specifically designed to help the elderly, people

with disabilities and carers retain access to library stock, will continue to be delivered and extended to cover Lincolnshire residents who are unable to reach one of the Core Libraries by car, public transport or the CallConnect service. Again this is available by phone, text or online.

The removal of reservation charges should assist people to continue to have access to stock which may be contained in their local core library but not stocked closer to them (maximum 10). The loss of income will be offset by the introduction of a £1.25 charge for provision of guest cards which would allow access to the single internet session. Library members with their card and Personal Identification Number (PIN) will still be able to access the internet for free. To mitigate against the financial barrier this may introduce, library membership will be promoted as far as resources allow, and the impact analysis highlighted that membership should be promoted in languages other than English, in sign language for people who are deaf and through a variety of means for the blind and partially sighted.

Page 211 Age - Elderly and housebound

Access Mobiles will continue to deliver library stock to 344 residential care homes across the county, and attempts will be made to reach all 359 which have contracts with the County Council.

In addition to the above services, the possibility of sending these vehicles to day centres will also be explored, but resources may not allow all to be served in this way.

CallConnect home pickups and drop offs are available for people who are unable to use conventional bus services due to age, disability or mobility impairment. All buses are wheelchair friendly. CallConnect concessionary bus passes are available to people aged over 60

Age - 16 years and under

To mitigate concern that the proposals will impact differentially on the young in terms of developing their literacy and a love of books and reading, the Council will continue to run initiatives designed to encourage a love of books and reading

The Bookstart Service, delivered in partnership with the Bookstart Trust, an independent charity dedicated to encouraging people of all ages and cultures to engage with books, with a particular focus on the under 5s. The programme is enabled by funding from the Department for Education and the devolved governments in Northern Ireland and Wales with sponsorship from more than 25 publishers of children's books. In Lincolnshire the Bookstart Team works with health visitors and other early years health professionals.

Additionally the Bookstart Bear initiative will continue to encourage families with young children to make the most of their local library. The club is open to children aged between 0 and 4 years, with members receiving a paw print stamp each time they return a book or attend a story or rhyme time activity in a library. As they collect paw prints they will be awarded certificates, with a Page 212 special certificate from Bookstart once they have completed the scheme.

Initiatives such as the Summer Reading Challenge, storytimes etc will continue to be delivered.

Age - 16-24 year olds (this group includes NEETs).

Access to the internet will continue to be free to library members such that they should not be required to pay for access to computers if they have their library card and PIN with them. The introduction of nominal Guest Card charge can be seen to have a minimal impact.

Age - under 16s and Gender – women with young children – and Pregnancy and maternity:

The CallConnect service is free for children under 5.

Bookstart will continue to work with health visitors to support parents of young children. The team often work with parent toddler groups and Children’s Centres.

Initiatives such as the Summer Reading Challenge, storytimes etc will continue to be delivered.

CallConnect passengers living in more isolated locations (where there is no natural pick up point) can be picked up and returned to their home address, if it is safe and practical to do so.

Disability:

Universal provision via the internet or Customer Service Centre will continue, with the latter including a textphone facility for the hard of hearing.

CallConnect home pickups and drop offs are available for people who are unable to use conventional bus services due to age, disability or mobility impairment. All buses are wheelchair friendly. Journeys can be booked by phone, text or online up to a week in advance. CallConnect concessionary bus passes are available to people with disabilities.

Page 213 Listening Lincs will continue to provide free audio material by post to people who are registered blind or partially sighted (it was noted that existing customers had been alerted to the proposed changes, and many were grateful that the service was going to continue).

Ethnicity, Race and Language:

The Customer Services Centre which is the point of contact for the Home Library Service has access to Community Translators to provide access to universal services to people whose first language is not English.

Books available in other languages are already mainly held at the 15 core libraries, but they can be ordered online or through the Customer Service Centre, or through Tier 1, 2, 3 and 4 library provision and the Home Library Service. There will be no charge for up to 10 reservations

There will be a charge for guest cards for internet access. This may impact on groups who move from place to place which includes some migrant workers whose first language is not English. This impact will be mitigated by a drive to inform these communities with appropriate literature

and to encourage membership.

For those who live outside the 30 minutes by public transport catchments who wish to enjoy the social aspect of libraries or have a requirement for internet access or printing, and don’t have access to a car will be signposted to the CallConnect service.

Information about the services available and the ways in which library materials can be accessed will be made available in different languages.

Gender reassignment: It is not considered that the Council’s proposals will have a differential impact on people with different religions or beliefs.

Page 214 Sexual orientation: It is not considered that the Council’s proposals will have a differential impact on people on the basis of their sexual orientation.

Religion or belief: It is not considered that the Council’s proposals will have a differential impact on people with different religions or beliefs.

Unemployed:

Membership of the library service and access to the internet will remain free at Tier 1 and 2 libraries which should assist unemployed people undertaking job searches and making benefit claims. The introduction of a nominal charge for guest cards should have a minimal impact on those who have their library membership card and PIN with them when they wish to access the internet.

Non-internet users:

The Customer Service Centre will continue to enable customers to seek assistance between 9am and 5pm, Monday to Sunday, including some Bank Holidays.

Staff – Age and Gender: A vacancy freeze has been imposed, and any internal vacancies within the county council will be highlighted to staff who are at risk as a result of the selection process.

Non-Statutory Service

This section addresses the proposed non-statutory provision under two headings.

Firstly the Tier 3 and Tier 4 mobile provision, which, while it is not a part of the statutory service is nonetheless an identifiable service delivered by the Council and which therefore gives rise to clear benefits that can be identified as mitigating the impacts that have been identified earlier in this document

Secondly, the support to community-run libraries. Page 215 It is considered that the community-run provision that will be supported by the Council under the proposals will go a considerable way to further mitigating or removing the disadvantages of (in particular) longer travel times to statutory libraries and the potential for social isolation for members of protected equality groups. It is possible that community hubs will be a better way of providing opportunities for members of disadvantaged or under-represented groups to participate in community life and for members of different groups to develop good relations than Council-run libraries.

However, since this is an innovation and the success of community hubs is in the future, officers have not relied upon the community hub services as definite means of mitigating or removing equality disadvantages of the proposals. As outlined above, they have satisfied themselves that they have done as much as they can within existing resources to mitigate or remove an y such disadvantages to members of equality groups

Mobile provision

The retention of over 200 mobile library stops will continue to provide local access to library stock.

Staff and volunteers on the mobiles will be trained to assist customers with a variety of needs, and to be aware of protected characteristics under the Equality Act 2010.

Mobile libraries will continue to have internet access to assist with job seeking and benefit claims although a £1.25 charge will be introduced for the provision of guest cards which would allow access to the single internet session.

To mitigate against the financial barrier this may introduce, library membership will be promoted as far as resources allow, and the impact analysis highlighted that membership should be promoted in languages other than English, in sign language for people who are deaf and in a variety of ways for people who are blind or partially sighted.

Mobile vans are accessible for people with mobility problems. Large mobile vehicles, with lift Page 216 access capacity of up to 300kg, (2 people) will continue to be used to serve these locations.

Mobile libraries will continue to be able to provide access to library stock in other languages at these stops, through the reservations system.

Community-hub provision

Some concern has been expressed about the viability and sustainability of community-hub provision and therefore the extent to which such provision can be seen as mitigating the impacts of the changes to the statutory service.

At the Impact Assessment workshop on 14 November 2013, Lincolnshire Association of Local Councils (LALC) highlighted that communities may take some time to develop their ideas in order to take on Tier 3 libraries or develop community hubs. There was a need to learn lessons from the previous Youth Centre transitions which had taken longer than originally planned.

Further, the need for good back up and support for community run libraries/community hubs was highlighted and the need for clarity on how preferred community bidders will be selected was sought.

The level of support that is being given to communities is set out in Appendix 11. In response to feedback these proposals reflect the following changes to those originally put forward

The number of Library Development Officers has been increased, and additional support has been obtained from the County Council’s Community Engagement Team which will design, recruit and manage 3 to 5 new roles (final number to be confirmed) to support and advise communities to set up, run and sustain Community Hubs.

Funded by Public Health (up to £250,000), these new roles are in addition to other support provided by the County Council, and fit with the Managed Advice Network, which is effectively designed to be a network of assured advice organisations coordinated through the Council and the Big Society Project Board/Health & Wellbeing Service.

With matrix management arrangements to the Library Service, and working closely with Library

Page 217 Development Officers, these roles will also ensure conne ctions are made to all support available.

It is important to state that the roles will not undertake direct management, operation or delivery of services. They are advisory roles, providing advice and signposting to other available support, networking and assisting communities to network with a range of public, private and third sector organisations for mutual benefit, and brokering relationships between sectors to assist local communities to shape and run services and facilities to meet local needs and priorities.

Further, additional time has been given for expressions of interest and for the arrangements to be got up and running

As stated above the Council does not seek to rely on the community hubs as mitigation. However there is good reason to believe that with the amount of support the Council is giving to communities, such community hubs will be developed and will thrive and will mitigate many of the impacts of the changes to statutory provision. Indeed as noted above such community hubs give rise to new opportunities to foster good relations and to encourage volunteering which we now know is of interest to 16 to 24 year olds

To ensure this:-

• Existing Tier 3 library buildings are known to be accessible, and any relocation would also need to be to an accessible building. Up to £15,000 is available to each community hub; and this could be used to make access improvements; • Volunteers will be trained to assist customers with a variety of needs, and to be aware of protected characteristics under the Equality Act 2010; • The Council will work with communities to minimise the creation of barriers to access such as charging; and • Library membership will be promoted as far as resources allow, and the impact analysis highlighted that membership should be promoted in languages other than English, and in sign language for people who are deaf and through a variety of means for people who are blind or partially sighted. Page 218

10. What changes will the The proposals outlined above will need: Council need to make as a result of introducing A restructure of the library service which will result in a significant reduction in staffing levels. the policy / project / Those staff will be entitled to financial recompense and some might need support to find other service etc? roles. Support mechanisms have been put in place to assist staff, and as an example selection training has already been offered to staff.

For Tier 3 Libraries/ Community Hubs a transition period will during which they will be open for 60% of their current opening hours will come into effect from 6.5.2014 and run until 31.3.2015.

More support will be offered to communities who express an interest in developing community libraries/hubs through the Library Development Officer Team and the council’s Community Engagement Team which will design, recruit and manage 3-5 new roles (number to be confirmed) to support and advise communities to set up, run and sustain Community Hubs.

Funded by Public Health (up to £250,000), these new roles are in addition to other support provided by the County Council, and fit with the Managed Advice Network, which is effectively

designed to be a network of assured advice organisations coordinated through the Council and the Big Society Project Board/Health & Wellbeing Service.

Delivery of training for volunteers developing community hubs.

11. How will you The library service’s financial and performance data and user satisfaction survey data will undertake evaluation continue to be collected and reviewed, as will comments, complaints and complements. once the changes have been implemented? The relationships with Tier 3 community libraries/hubs will be reviewed regularly.

Further Details Are you handling personal data ? If NO. Personal data is held on the Library Management System, but only statistical so, please give details. data has been used in the preparation of this analysis. Page 219 How was this analysis Information obtained from consultation as identified above. Legal advice taken. undertaken? Facilitated workshop? Who attended? Workshop discussion facilitated by Jasmine Sodhi and attended by: Jonathan Platt, Stephanie Gilluly, Wendy Hutchinson, William Brown, Gary Porter, Paul Drury, Ania Lada, David Coleman, Liz Jones, Paul Saunders, Plus: Age UK – Lynn Minton City of Lincoln Council Neighbourhood Officer Jose Bruce Disabled and Proud – Iain Scott-Budon Lincolnshire Association of Local Councils – Trisha Carter Lincolnshire Sports Partnership – Ian Brown LCC Youth and Community Development – Simon Dodge Lincs CV - Ian Burden Identify – Santa Maria McArdle Just Lincolnshire – Wes Shelbourne Voiceability – Patryk Kosmala South Lincs Blind Society – Susan Sinborn

Are you confident that everyone Yes. who should have been involved in producing this version of the Impact Analysis has been? If No, who needs to be involved? If this is new, or requires a Yes. It will be considered by the County Council’s Full Council on 22 November, decision by Councillors to revise, Community and Public Safety Scrutiny Committee on 2 December and by the has this impact analysis been Executive on 3 December 2013 along with the findings of the staff, union and public included with the committee consultations. report? Actions required Action Lead officer Timescale Including any actions identified in this Page 220 analysis for monitoring in the relevant service area work plan?

Signed off by Jonathan Platt Date 21.11.2013

Appendix 8

Variance May 2014 Opening Hours from 6th May Current Library Urban Area Current provision Current provision July 2013 Proposal July 2013 Proposal compared to current 2014 provision

Ref Nearest Static Library Allocation (hours Current hours per Current hours per per week static; Variation (hours per week static, or week static, or over a 4 week Name NAME Type Proposed Tier Tier week static, over a 4 moble hours over a moble hours over a period mobile; week period mobile) 4 week period 4 week period Transition hours per week) 1 Boston Boston District Library 54 Tier 1 50 Tier 1 48 -6 2 Gainsborough Gainsborough District Library 50 Tier 1 50 Tier 1 45 -5 Grantham/Great District Library & Grantham 55 Tier 1 50 Tier 1 48 -7 3 Gonerby associated statics Lincoln Urban Area (inc District Library & Lincoln Central 57 Tier 1 50 Tier 1 48 -9 4 North Hykeham) associated statics 5 Louth Louth District Library 48 Tier 1 50 Tier 1 45 -3 Mablethorpe/ Sutton on District Library / Static 48 staff Mabelthorpe Tier 1 50 Tier 1 48 No change 6 Sea Library 8 unstaffed

7 Skegness Skegness/Ingoldmells District Library 40 Tier 1 50 Tier 1 40 No change 8 Sleaford Sleaford District library 50 Tier 1 50 Tier 1 45 -5

District Library & Spalding Spalding/ Pinchbeck 50 Tier 1 50 Tier 1 45 -5 9 associated static/ Mobile Page 221 10 Stamford Stamford District library 55 Tier 1 50 Tier 1 48 -7 11 Bourne Bourne District library 45 Tier 2 45 Tier 2 45 No change 12 Horncastle Horncastle District Library 40 Tier 2 25 Tier 2 31 -9 Long Sutton (South Long Sutton (South Static Library 25 Tier 2 Tier 2 No change 13 Holland) Holland) 25 25 18 per week No change to static (but - Woodhall Spa Woodhall Spa Mobile/ Static Library 9 hours per month Tier 2 25 Tier 2 18 9 per month mobile 14 mobile service) 15 Market Rasen Market Rasen District Static 28 Tier 2 25 Tier 2 25 -3 6 or 8 per month Alford Alford Static Library 19 hrs per week Tier 3 Tier 3 12 -7 16 mobile Mablethorpe - 7.5 miles Lincoln Urban Area (inc 6 or 8 per month Birchwood StaticLibrary 27 Tier 3 Tier 3 16 -11 17 North Hykeham) mobile Lincoln - 5.6 miles Lincoln Urban Area (inc 6 or 8 per month Boultham StaticLibrary 27 Tier 3 Tier 3 16 -11 18 North Hykeham) mobile Lincoln - 2.7 miles Lincoln Urban Area (inc 6 or 8 per month Bracebridge StaticLibrary 15 Tier 3 Tier 3 6 -9 19 North Hykeham) mobile Lincoln - 3.2 miles 10 hours per week 6 or 8 per month Bracebridge Heath Bracebridge Heath Mobile/ Static Library + 0.5 hour per Tier 3 Tier 3 6 -4 and mobile mobile 20 month Lincoln 4.1 miles 6 or 8 per month Branston Branston Static Library 30 per week static Tier 3 Tier 3 16 -14 21 mobile Lincoln - 5.1 miles 10 hours per week 6 or 8 per month Burgh le Marsh Burgh le Marsh Static Library static Tier 3 Tier 3 6 -4 22 mobile Skegness 4.2 miles Cherry Willingham/ 12 hours per week 6 or 8 per month Cherry Willingham/ Static Library Tier 3 Tier 3 7 -5 23 Reepham static mobile Lincoln - 4.7 miles 6 or 8 per month Coningsby Coningsby Static Library 28 Tier 3 Tier 3 16 -12 24 mobile Horncastle 8.1 miles 16 per week staffed 6 or 8 per month Crowland Crowland Static Library 11 per week Tier 3 Tier 3 10 -6 mobile 25 volunteers Spalding 10.4 miles

1 Appendix 8

Variance May 2014 Opening Hours from 6th May Current Library Urban Area Current provision Current provision July 2013 Proposal July 2013 Proposal compared to current 2014 provision

Ref Nearest Static Library Allocation (hours Current hours per Current hours per per week static; Variation (hours per week static, or week static, or over a 4 week Name NAME Type Proposed Tier Tier week static, over a 4 moble hours over a moble hours over a period mobile; week period mobile) 4 week period 4 week period Transition hours per week) 6 or 8 per month Deepings Market Deeping Static Library 30 per week static Tier 3 Tier 3 17 -13 26 mobile Stamford - 8.6 miles 16 hours per week 6 or 8 per month Donington Donington Static Library Tier 3 Tier 3 10 -6 27 static mobile Boston - 10.5 miles Lincoln Urban Area (inc 6 or 8 per month Ermine StaticLibrary 27 Tier 3 Tier 3 16 -11 28 North Hykeham) mobile Lincoln - 2? miles 6 or 8 per month Holbeach Holbeach Static Library 30 Tier 3 Tier 3 16 -14 29 mobile Spalding - 7.8 miles 10 hours per week static 6 or 8 per month Keelby Keelby Static Library/ Mobile Tier 3 Tier 3 6 -4 and mobile 0.5 hours per month mobile 30 mobile Market Rasen - 17.2 miles

Page 222 16 hours per week 6 or 8 per month Kirton (Boston) Kirton (Boston) Static Library/ Mobile Tier 3 Tier 3 10 -6.25 31 1 hour per month mobile Boston - 4.1 miles 6 or 8 per month Metheringham Metheringham Static Library 17 per week Tier 3 Tier 3 10 -7 32 mobile Lincoln - 12.7 miles

16 hours per week 6 or 8 per month Nettleham Nettleham Static Library/ Mobile Tier 3 Tier 3 10 -6 and mobile 0.5 hour per month mobile 33 Lincoln - 3.9 miles Lincoln Urban Area (inc 6 or 8 per month North Hykeham StaticLibrary 30 Tier 3 Tier 3 17 -13 34 North Hykeham) mobile Lincoln - 6.1 miles 10 hours per week static 6 or 8 per month Pinchbeck Spalding/ Pinchbeck Static/ Mobile Tier 3 Tier 3 6 -4 and mobile 0.5 hours per month mobile 35 mobile Spalding - 2.7 miles 6 or 8 per month Ruskington Ruskington Static Library 12 hours per week Tier 3 Tier 3 6 -6 36 mobile Sleaford - 4.1 miles 10 hours per week static 6 or 8 per month Scotter Scotter Static Library/ Mobile Tier 3 Tier 3 8 -32.5 0.5 hours per month mobile 37 mobile Gainsborough - 9 miles 10 hrs per week 6 or 8 per month Skellingthorpe Skellingthorpe Static Library/ Mobile 4 hrs per month Tier 3 Tier 3 6 -4 and mobile mobile 38 mobile Lincoln - 5.8 miles 6 or 8 per month Spilsby Spilsby Static Library 21 hrs per week Tier 3 Tier 3 12 -9 39 mobile Horncastle - 11.1 miles Mablethorpe/ Sutton on 6 or 8 per month Sutton on sea Static Library 14 + 3 volunteer Tier 3 Tier 3 8 -6 40 Sea mobile Mablethorpe - 3.1 miles 14 hours per week 6 or 8 per month Wainfleet All Saints Wainfleet All Saints Static Library Tier 3 Tier 3 8 -6 41 static mobile Skegness - 6 miles Heighington/Washingbor 10 6 or 8 per month Washingborough Static Tier 3 Tier 3 6 42 ough 1 hour mobile mobile -4 and mobile Lincoln - 4.5 miles 6 or 8 per month Welton Welton/Dunholme Static Library Tier 3 Tier 3 16 43 25 per week static mobile -9 Lincoln - 6.4 miles

2 Appendix 8

Variance May 2014 Opening Hours from 6th May Current Library Urban Area Current provision Current provision July 2013 Proposal July 2013 Proposal compared to current 2014 provision

Ref Nearest Static Library Allocation (hours Current hours per Current hours per per week static; Variation (hours per week static, or week static, or over a 4 week Name NAME Type Proposed Tier Tier week static, over a 4 moble hours over a moble hours over a period mobile; week period mobile) 4 week period 4 week period Transition hours per week) 20 hours per week static 6 or 8 per month Wragby Wragby Static Library/ Mobile Tier 3 Tier 3 8 -12 and mobile 4 hours per month mobile Market Rasen - 8.3 miles 44 mobile Horncastle 10.2 miles

16 hours per week 6 or 8 per month Caistor Caistor Static Library Tier 3 Tier 3 10 -6 staffed 45 staffed 38 volunteer mobile Market Rasen - 8.7 miles Hours changed to Saxilby Saxilby Static Library 70 Tier 3 Tier 3 63 46 63 July 2013 No change Lincoln - 7.5 miles Lincoln Urban Area (inc Waddington Static/Mobile 43.5 Tier 3 43.5 Tier 3 43.5 No change 47 North Hykeham) Lincoln - 6.2 miles 6 or 8 per month Barrowby Barrowby Mobile 0.5 Tier 3 Tier 3 5.5 5 48 mobile Grantham - 2.5 miles 6 or 8 per month Heckington Heckington Mobile 26 Tier 3 Tier 3 10 -16 49 mobile Sleaford - 6.5 miles Page 223 50 Ingoldmells Skegness/Ingoldmells Community Library 6 Tier 3 6 Tier 3 6 No change Skegness - 3.6 miles 6 or 8 per month Navenby/ Wellingore Navenby/ Wellingore Mobile 24 Tier 3 Tier 3 6 -18 51 mobile Lincoln - 10.1 miles Mobile/ Community Sutton Bridge Sutton Bridge 5 per month Tier 3 15 Tier 3 15 No change 52 Library Long Sutton - 3.9 miles 6 or 8 per month Grantham - 7.6 miles Ancaster Ancaster Mobile 1 Tier 3 Tier 3 2 1 53 mobile Sleaford - 6.4 miles 6 or 8 per month Bardney Bardney Mobile 3 Tier 3 Tier 3 3 0 54 mobile Lincoln - 11.7 miles 6 or 8 per month Bassingham Bassingham Mobile 1.5 Tier 3 Tier 3 2 0.5 55 mobile Lincoln - 12.6 miles 6 or 8 per month Baston Baston Mobile 1 Tier 3 Tier 3 2 1 56 mobile Bourne - 4.4 miles Bourne - 9.4 miles 57 Billingborough Billingborough Mobile 1 Tier 4 1 Tier 3 2 1 Sleaford 11.7 miles 6 or 8 per month Billinghay Billinghay Mobile 26 Tier 3 Tier 3 20 - 6 58 mobile Woodhall Spa - 9 miles 6 or 8 per month Chapel St Leonards Chapel St Leonards Mobile 18 Tier 3 Tier 3 14 - 4 59 mobile Skegness - 6.4 miles 6 or 8 per month Colsterworth Colsterworth Mobile 1.5 Tier 3 Tier 3 2 0.5 60 mobile Grantham - 9.1 miles 6 or 8 per month Cranwell Cranwell Mobile 0.5 Tier 3 Tier 3 2 1.5 61 mobile Sleaford - 4 miles 6 or 8 per month Gosberton Gosberton Mobile 3.5 Tier 3 Tier 3 3 - 0.5 62 mobile Spalding - 8 - miles Heighington/Washingbor 6 or 8 per month Heighington Mobile 6.5 Tier 3 Tier 3 6 - 0.5 63 ough mobile Lincoln - 5.7 miles 6 or 8 per month Holton le Clay Holton le Clay Mobile 15 Tier 3 Tier 3 14 - 1 64 mobile Louth - 10.6 miles 6 or 8 per month Langtoft Langtoft Mobile 1.5 Tier 3 Tier 3 2 0.5 65 mobile Bourne - 5.4 miles

3 Appendix 8

Variance May 2014 Opening Hours from 6th May Current Library Urban Area Current provision Current provision July 2013 Proposal July 2013 Proposal compared to current 2014 provision

Ref Nearest Static Library Allocation (hours Current hours per Current hours per per week static; Variation (hours per week static, or week static, or over a 4 week Name NAME Type Proposed Tier Tier week static, over a 4 moble hours over a moble hours over a period mobile; week period mobile) 4 week period 4 week period Transition hours per week) 6 or 8 per month Leasingham Leasingham Mobile 1 Tier 3 Tier 3 2 1 66 mobile Sleaford - 2 miles 6 or 8 per month Long Bennington Long Bennington Mobile 1 Tier 3 Tier 3 2 1 67 mobile Grantham - 9.2 miles 6 or 8 per month Manby Manby Mobile 1 Tier 3 Tier 3 2 1 68 mobile Louth 5.8 miles 6 or 8 per month Morton/ Hanthorpe Morton/ Hanthorpe Mobile 1 Tier 3 Tier 3 2 1 69 mobile Bourne - 2.8 miles 6 or 8 per month Moulton (South Holland) Moulton (South Holland) Mobile 2 Tier 3 Tier 3 2 0 70 mobile Spalding - 4.8 miles 6 or 8 per month North Somercotes North Somercotes Mobile 7 Tier 3 Tier 3 7 0 71 mobile Mablethorpe - 10.9 miles

Page 224 6 or 8 per month Sibsey Sibsey Mobile 1.5 Tier 3 Tier 3 2 0.5 72 mobile Boston - 5.5 miles 73 South Witham South Witham Mobile 1 HLS * 0 Tier 3 2 1 Stamford - 11.7 miles 6 or 8 per month Sudbrooke Sudbrooke Mobile 0.5 Tier 3 Tier 3 2 1.5 74 mobile Lincoln 5.3 miles 75 Sutterton Sutterton Mobile 0.5 Tier 4 1 Tier 3 2 1.5 Boston - 6.6 miles 6 or 8 per month Swineshead Swineshead Mobile 4.5 Tier 3 Tier 3 4.5 0 76 mobile Boston - 7 miles 6 or 8 per month Tetney Tetney Mobile 3 Tier 3 Tier 3 3 0 77 mobile Louth - 11.1 miles 78 Thurlby Thurlby/Northorpe Mobile 1 HLS * 0 Tier 3 2 1 Bourne - 2.7 miles 79 Whaplode Whaplode Mobile 1 Tier 4 8 Tier 3 2 1 Spalding - 5.8 miles

80 Witham St. Hugh's North Witham St. Hugh's North Mobile 0.5 HLS * 0 Tier 3 2 1.5 Lincoln - 9.25 miles

81 Witham St. Hugh's South Witham St. Hugh's South Mobile 1.5 HLS * 0 Tier 3 2 0.5 Lincoln - 9.2 miles

4 Appendix 8

Variance May 2014 Opening Hours from 6th May Current Library Urban Area Current provision Current provision July 2013 Proposal July 2013 Proposal compared to current 2014 provision

Ref Nearest Static Library Allocation (hours Current hours per Current hours per per week static; Variation (hours per week static, or week static, or over a 4 week Name NAME Type Proposed Tier Tier week static, over a 4 moble hours over a moble hours over a period mobile; week period mobile) 4 week period 4 week period Transition hours per week) 82 Aby Aby Mobile 0.5 HLS * 0 Tier 4 0.5 No change Mablethorpe - 8.4 miles 83 Algarkirk Algarkirk Mobile 0.5 HLS * 0 Tier 4 0.5 No change Boston - 6.9 miles 84 Allington Allington Mobile 1.5 HLS * 0 Tier 4 1.5 No change Grantham - 5.9 miles 85 Anderby Creek Anderby Creek Mobile 0.5 HLS * 0 Tier 4 0.5 No change Mablethorpe - 7.8 miles 86 Antons Gowt Antons Gowt Mobile 0.5 HLS * 0 Tier 4 0.5 No change Boston - 3.4 miles 87 Ashby by Partney Ashby by Partney Mobile 0.5 HLS * 0 Tier 4 0.5 No change Skegness - 10.1 miles 88 Aslackby Aslackby Mobile 0.5 HLS * 0 Tier 4 0.5 No change Bourne - 6.9 miles 89 Aubourn Aubourn Mobile 0.5 HLS * 0 Tier 4 0.5 No change Lincoln - 8.4 miles 90 Barkston Barkston Mobile 0.5 HLS * 0 Tier 4 0.5 No change Grantham - 4.2 miles 91 Beesby Beesby Mobile 0.5 HLS * 0 Tier 4 0.5 No change Louth - 9.2 miles 92 Belchford Belchford Mobile 0.5 HLS * 0 Tier 4 0.5 No change Horncastle - 5.1 miles 93 Bennington Bennington Mobile 0.5 HLS * 0 Tier 4 0.5 No change Grantham - 8.2 miles Market Rasen - 8.9 miles Benniworth Benniworth Mobile 0.5 HLS * 0 Tier 4 0.5 No change Horncastle - 9.3 miles 94 Louth - 11.3 miles Page 225 95 Bilsby Bilsby Mobile 0.5 HLS * 0 Tier 4 0.5 No change Mablethorpe - 7.7 miles 96 Binbrook Binbrook Mobile 1.5 Tier 4 1 Tier 4 1.5 No change Market Rasen - 8.2 miles 97 Blyborough Blyborough Mobile 0.5 HLS * 0 Tier 4 0.5 No change Gainsborough - 16.00 miles 98 Boothby Pagnall Boothby Pagnall Mobile 0.5 HLS * 0 Tier 4 0.5 No change Grantham - 8.7 miles 99 Brant Broughton Brant Broughton Mobile 1.5 Tier 4 1 Tier 4 1.5 No change Sleaford - 11.9 miles 100 Brant Road Brant Road Mobile 12 Tier 4 0 Tier 4 12 No change Lincoln - 3.9 miles Horncastle - 9.2 miles 101 Brinkhill Brinkhill Mobile 0.5 HLS * 0 Tier 4 0.5 No change Louth - 10.2 miles Woodhall Spa - 6 miles 102 Bucknall Bucknall Mobile 0.5 HLS * 0 Tier 4 0.5 No change Horncastle - 7.1 miles 103 Bulby Bulby Mobile 0.5 HLS * 0 Tier 4 0.5 No change Bourne - 6.2 miles 104 Butterwick Butterwick Mobile 0.5 Tier 4 1 Tier 4 0.5 No change Boston - 5 miles 105 Canwick Canwick Mobile 1 HLS * 0 Tier 4 1 No change Lincoln - 1.6 miles 106 Carlton-le-Moorland Carlton-le-Moorland Mobile 0.5 Tier 4 1 Tier 4 0.5 No change Lincoln - 15.1 miles Grantham - 8.9 miles 107 Caythorpe Caythorpe Mobile 1 Tier 4 1 Tier 4 1 No change Sleaford - 9.9 miles 108 Claxby Claxby Mobile 0.5 HLS * 0 Tier 4 0.5 No change Market Rasen - 4.1 miles 109 Claypole Claypole Mobile 0.5 Tier 4 1 Tier 4 0.5 No change Grantham - 13.6 miles Louth - 9.3 miles 110 Conisholme Conisholme Mobile 0.5 HLS * 0 Tier 4 0.5 No change Mablethorpe - 12.4 miles 111 Corby Glen Corby Glen Mobile 1.5 Tier 4 1 Tier 4 1.5 No change Bourne - 8 miles 112 Corringham Corringham Mobile 0.5 HLS * 0 Tier 4 0.5 No change Gainsborough - 4.0 miles Covenham St Covenham St Mobile 0.5 HLS * 0 Tier 4 0.5 No change 113 Bartholomew Bartholomew Louth - 7.1 miles 114 Cowbit Cowbit No current provision 1 Tier 4 1 Tier 4 1 No change Spalding - 4.4 miles 115 Cowbit Fen Cowbit Mobile 0.5 HLS * 0 Tier 4 0.5 No change Spalding - 5.5 miles 116 Cowbit Wash Cowbit Mobile 0.5 HLS * 0 Tier 4 0.5 No change Spalding - 6 miles Long Sutton - 6.7 miles 117 Dawesmere Dawesmere Mobile 0.5 HLS * 0 Tier 4 0.5 No change Spalding - 16.4 miles 118 Deeping St Nicholas Deeping St Nicholas Mobile 0.5 HLS * 0 Tier 4 0.5 No change Spalding - 5.8 miles 119 Doddington Doddington Mobile 0.5 HLS * 0 Tier 4 0.5 No change Lincoln - 7.4 miles 120 Dogdyke Dogdyke Mobile 0.5 HLS * 0 Tier 4 0.5 No change Woodhall Spa - 6.5 miles

5 Appendix 8

Variance May 2014 Opening Hours from 6th May Current Library Urban Area Current provision Current provision July 2013 Proposal July 2013 Proposal compared to current 2014 provision

Ref Nearest Static Library Allocation (hours Current hours per Current hours per per week static; Variation (hours per week static, or week static, or over a 4 week Name NAME Type Proposed Tier Tier week static, over a 4 moble hours over a moble hours over a period mobile; week period mobile) 4 week period 4 week period Transition hours per week) Louth - 8 miles Horncastle - 121 Donington On Bain Donington On Bain Mobile 1 HLS * 0 Tier 4 1 No change 9.9 miles 122 Dunsby Dunsby Mobile 0.5 HLS * 0 Tier 4 0.5 No change Bourne - 4.8 miles 123 Eagle Eagle Mobile 1 HLS * 0 Tier 4 1 No change Lincoln - 8.1 miles Horncastle - 13 miles 124 East Keal East Keal Mobile 0.5 HLS * 0 Tier 4 0.5 No change Skegness - 14.3 miles 125 East Kirkby East Kirkby Mobile 0.5 HLS * 1 Tier 4 0.5 No change Horncastle - 13.2 miles 126 Faldingworth Faldingworth Mobile 0.5 HLS * 0 Tier 4 0.5 No change Market Rasen - 5.2 miles 127 Fenton - WLDC Fenton Mobile 0.5 HLS * 0 Tier 4 0.5 No change Lincoln - 10.3 miles 128 Firsby Firsby Mobile 0.5 HLS * 0 Tier 4 0.5 No change Skegness - 9.8 miles 129 Fishtoft Fishtoft Mobile 1 Tier 4 1 Tier 4 1 No change Boston - 3 miles 130 Fiskerton Fiskerton Mobile 1 Tier 4 1 Tier 4 1 No change Lincoln 6.9 miles

Page 226 131 Fleet Fleet Mobile 0.5 HLS * 0 Tier 4 0.5 No change Long Sutton - 6.7 miles 132 Fleet Fen Fleet Fen Mobile 0.5 HLS * 0 Tier 4 0.5 No change Long Sutton - 6.7 miles Spalding - 10.9 miles 133 Fleet Hargate Fleet Hargate Mobile 1 Tier 4 1 Tier 4 1 No change Long Sutton - 2.7 miles Boston - 8.5 miles Spalding - 134 Fosdyke Fosdyke Mobile 1 HLS * 0 Tier 4 1 No change 10.3 miles 135 Fotherby Fotherby Mobile 0.5 HLS * 0 Tier 4 0.5 No change Louth - 32. miles 136 Frieston Frieston Mobile 1 HLS * 0 Tier 4 1 No change Boston - 3.7 miles 137 Friskney Friskney Mobile 0.5 Tier 4 1 Tier 4 0.5 No change Skegness - 10 miles 138 Frithville Frithville Mobile 1 HLS * 0 Tier 4 1 No change Boston - 4.5 miles Sleaford - 9 miles Grantham - 139 Fulbeck Fulbeck Mobile 0.5 HLS * 0 Tier 4 0.5 No change 10.6 miles 140 Fulletby Fulletby Mobile 0.5 HLS * 0 Tier 4 0.5 No change Horncastle - 3.7 miles 141 Fulstow Fulstow Mobile 0.5 HLS * 0 Tier 4 0.5 No change Louth - 8.3 miles 142 Gedney Dyke Gedney Dyke Mobile 0.5 HLS * 0 Tier 4 0.5 No change Long Sutton - 2.9 miles Long Sutton - 10.6 miles 143 Gedney Hill Gedney Hill Mobile 0.5 HLS * 0 Tier 4 0.5 No change Spalding - 14 miles 144 Gedney St Frances Gedney St Frances Mobile 1 HLS * 0 Tier 4 1 No change Long Sutton - 4.1 miles 145 Gelston Gelston Mobile 0.5 HLS * 0 Tier 4 0.5 No change Grantham - 10.5 miles Lincoln - 12.5 miles Saxilby - Glentworth Glentworth Mobile 0.5 HLS * 0 Tier 4 0.5 No change 12.8 miles 146 Market Rasen - 13 miles 147 Gosberton Risegate Gosberton Risegate Mobile 0.5 HLS * 0 Tier 4 0.5 No change Spalding - 7.2 miles 148 Grainthorpe Grainthorpe Mobile 2.25 Tier 4 1 Tier 4 2.25 No change Louth - 14.8 miles 149 Grasby Grasby Mobile 1 Tier 4 1 Tier 4 1 No change Market Rasen - 11.9 miles Louth - 7.4 miles 150 Great Carlton Great Carlton Mobile 0.5 HLS * 0 Tier 4 0.5 No change Mablethorpe - 9 miles 151 Great Limber Great Limber Mobile 0.5 HLS * 0 Tier 4 0.5 No change Louth - 21.4 miles Bourne - 5.9 miles 152 Greatford Greatford Mobile 0.5 HLS * 0 Tier 4 0.5 No change Stamford - 5.7 miles 153 Hackthorn Hackthorn Mobile 0.5 HLS * 0 Tier 4 0.5 No change Lincoln - 8.6 miles 154 Haconby Haconby Mobile 0.5 HLS * 0 Tier 4 0.5 No change Bourne - 4.1 miles 155 Haddington Haddington Mobile 0.5 HLS * 0 Tier 4 0.5 No change Lincoln - 8 miles 156 Hagworthingham Hagworthingham Mobile 0.5 HLS * 0 Tier 4 0.5 No change Horncastle - 5.7 miles 157 Haltoft End Haltoft End Mobile 0.5 HLS * 0 Tier 4 0.5 No change Boston - 3.5 miles 158 Hameringham Hameringham Mobile 0.5 HLS * 0 Tier 4 0.5 No change Horncastle - 5.2 miles

6 Appendix 8

Variance May 2014 Opening Hours from 6th May Current Library Urban Area Current provision Current provision July 2013 Proposal July 2013 Proposal compared to current 2014 provision

Ref Nearest Static Library Allocation (hours Current hours per Current hours per per week static; Variation (hours per week static, or week static, or over a 4 week Name NAME Type Proposed Tier Tier week static, over a 4 moble hours over a moble hours over a period mobile; week period mobile) 4 week period 4 week period Transition hours per week) 159 Harlaxton Harlaxton Mobile 1 Tier 4 1 Tier 4 1 No change Grantham 3.5 miles 160 Helpringham Helpringham Mobile 0.5 Tier 4 1 Tier 4 0.5 No change Sleaford - 8.8 miles 161 Hemswell Hemswell Mobile 1 HLS * 0 Tier 4 1 No change Gainsborough - 8.3 miles 162 Hemswell Cliff Hemswell Cliff Mobile 0.5 Tier 4 1 Tier 4 0.5 No change Gainsborough - 9.5 miles 163 Holbeach Drove Holbeach Drove Mobile 0.5 HLS * 0 Tier 4 0.5 No change Spalding - 12.6 miles Long Sutton - 4.2 miles Spalding - 164 Holbeach Hurn Holbeach Hurn Mobile 0.5 HLS * 0 Tier 4 0.5 No change 11.6 miles Long Sutton - 9.3 miles Spalding - Holbeach St Marks Holbeach St Marks Mobile 1 HLS * 0 Tier 4 1 No change 13 miles Boston - 165 14.5 miles 166 Holton cum Beckering Holton cum Beckering Mobile 0.5 HLS * 0 Tier 4 0.5 No change Market Rasen - 5.8 miles 167 Holton Le Moor Holton Le Moor Mobile 0.5 HLS * 0 Tier 4 0.5 No change Market Rasen - 6 miles 168 Humby Humby Mobile 0.5 HLS * 0 Tier 4 0.5 No change Grantham 7.5 miles 169 Huttoft Huttoft Mobile 1 HLS * 0 Tier 4 1 No change Mablethorpe - 6.2 miles 170 Ingham Ingham Mobile 2 Tier 4 1 Tier 4 2 No change Lincoln - 9 miles Page 227 171 Ingolsby Ingolsby Mobile 0.5 HLS * 0 Tier 4 0.5 No change Grantham - 8.3 miles 172 Irby in the Marsh Irby in the Marsh Mobile 0.5 HLS * 0 Tier 4 0.5 No change Skegness - 8.5 Louth - 6.8 miles 173 Kelstern Kelstern Mobile 0.5 HLS * 0 Tier 4 0.5 No change Market Rasen - 10.3 miles 174 Kexby Kexby Mobile 0.5 HLS * 0 Tier 4 0.5 No change Gainsborough - 5.6 miles Woodhall Spa - 3 miles 175 Kirkby on Bain Kirkby on Bain Mobile 0.5 HLS * 0 Tier 4 0.5 No change Horncastle - 5.3 miles 176 Kirkby Underwood Kirkby Underwood Mobile 0.5 HLS * 0 Tier 4 0.5 No change Bourne - 6.2 miles 177 Kirton End Kirton End Mobile 0.5 HLS * 0 Tier 4 0.5 No change Boston - 4.2 miles 178 Knaith Park Knaith Park Mobile 0.5 HLS * 0 Tier 4 0.5 No change Gainsborough - 3.5 miles 179 Langrick Langrick Mobile 0.5 HLS * 0 Tier 4 0.5 No change Boston - 5.3 miles Lincoln 6.6 miles 180 Langworth Langworth Mobile 0.5 HLS * 0 Tier 4 0.5 No change Market Rasen - 10.6 miles 181 Lea Lea Mobile 0.5 HLS * 0 Tier 4 0.5 No change Gainsborough - 2.6 miles 182 Leverton Leverton Mobile 0.5 HLS * 0 Tier 4 0.5 No change Boston - 6.4 miles 183 Little Carlton Little Carlton Mobile 0.5 HLS * 0 Tier 4 0.5 No change Louth - 6.5 miles 184 Little Steeping Little Steeping Mobile 0.5 HLS * 0 Tier 4 0.5 No change Skegness - 11.8 miles 185 Ludborough Ludborough Mobile 0.5 HLS * 0 Tier 4 0.5 No change Louth - 6.7 miles 186 Lutton Lutton Mobile 1 Tier 4 Tier 4 1 No change 187 Manthorpe Manthorpe Mobile 0.5 HLS * 0 Tier 4 0.5 No change Grantham 1.6 miles 188 Mareham Le Fen Mareham Le Fen Mobile 1 Tier 4 1 Tier 4 1 No change Horncastle - 8.3 miles 189 Marston Marston Mobile 0.5 HLS * 0 Tier 4 0.5 No change Grantham - 7.3 miles 190 Martin Martin Mobile 1 HLS * 0 Tier 4 1 No change Woodhall Spa - 5 miles

7 Appendix 8

Variance May 2014 Opening Hours from 6th May Current Library Urban Area Current provision Current provision July 2013 Proposal July 2013 Proposal compared to current 2014 provision

Ref Nearest Static Library Allocation (hours Current hours per Current hours per per week static; Variation (hours per week static, or week static, or over a 4 week Name NAME Type Proposed Tier Tier week static, over a 4 moble hours over a moble hours over a period mobile; week period mobile) 4 week period 4 week period Transition hours per week) 191 Middle Rasen Middle Rasen Mobile 0.5 HLS * 1 Tier 4 0.5 No change Market Rasen - 1.4 miles 192 Minting Minting Mobile 0.5 HLS * 0 Tier 4 0.5 No change Horncastle - 7 miles 193 Monks Road Monks Road Mobile 0.5 HLS * 0 Tier 4 0.5 No change Lincoln - 1 mile 194 Moulton Eaugate Moulton Eaugate Mobile 0.5 HLS * 0 Tier 4 0.5 No change Spalding - 6.9 miles 195 Moulton Seas End Moulton Seas End Mobile 0.75 HLS * 0 Tier 4 0.75 No change Spalding - 6.5 miles 196 Nettleham Fields Nettleham Fields Mobile 0.5 HLS * 0 Tier 4 0.5 No change Lincoln - 3.1 miles 197 Nettleton Nettleton Mobile 0.5 HLS * 0 Tier 4 0.5 No change Market Rasen - 7.6 miles 198 New Leake New Leake Mobile 0.5 HLS * 0 Tier 4 0.5 No change Boston - 11.9 miles 199 Newton by Toft Newton by Toft Mobile 0.5 HLS * 0 Tier 4 0.5 No change Market Rasen - 4.5 miles 200 Newton on Trent Newton on Trent Mobile 1 HLS * 0 Tier 4 1 No change Lincoln - 10.8 miles 201 Nocton Nocton Mobile 0.5 HLS * 0 Tier 4 0.5 No change Lincoln - 7.7 miles 202 Normanby by Spital Normanby by Spital Mobile 0.5 Tier 4 0 Tier 4 0.5 No change Market Rasen - 10 miles

Page 228 203 North Cotes North Cotes Mobile 1 HLS * Tier 4 1 No change 204 North Greetwell North Greetwell Mobile 0.5 Tier 4 0 Tier 4 0.5 No change Lincoln - 4.2 miles 205 North Kelsey North Kelsey Mobile 0.5 Tier 4 1 Tier 4 0.5 No change Market Rasen - 9.4 miles 206 North Kyme North Kyme Mobile 0.5 HLS * 0 Tier 4 0.5 No change Sleaford - 7.8 miles 207 North Thoresby North Thoresby Mobile 2 Tier 4 1 Tier 4 2 No change Louth - 9.8 miles 208 Northlands Northlands Mobile 0.5 HLS * 0 Tier 4 0.5 No change Boston - 7miles 209 Norton Disney Norton Disney Mobile 0.5 HLS * 0 Tier 4 0.5 No change Lincoln - 11.5 miles 210 Old Leake Old Leake Mobile 1 Tier 4 1 Tier 4 1 No change Boston - 8.5 miles

211 Old Leake Commonside Old Leake Commonside Mobile 1 HLS * 0 Tier 4 1 No change Boston - 8.6 miles 212 Old Somerby Old Somerby Mobile 0.5 HLS * 0 Tier 4 0.5 No change Grantham - 3.8 miles 213 Osbournby Osbournby Mobile 0.5 HLS * 0 Tier 4 0.5 No change Sleaford - 6.1 miles Grantham - 9.1 miles Osgodby Osgodby Mobile 0.5 HLS * 0 Tier 4 0.5 No change Bourne - 13.1 miles 214 Sleaford - 13.7 miles Grantham - 10 miles Pickworth Pickworth Mobile 0.5 HLS * 0 Tier 4 0.5 No change Sleaford - 10.6 miles 215 Bourne - 12 miles 216 Pinchbeck West Pinchbeck West Mobile 1.5 HLS * 0 Tier 4 1.5 No change Spalding - 4.5 miles 217 Pode Hole Pode Hole Mobile 0.5 HLS * 0 Tier 4 0.5 No change Spalding - 2.3 miles Bourne - 8 miles 218 Pointon Pointon Mobile 0.5 HLS * 0 Tier 4 0.5 No change Sleaford - 11.4 mile 219 Quadring Quadring Mobile 0.5 Tier 4 1 Tier 4 0.5 No change Spalding - 9.4 miles 220 Rippingale Rippingale Mobile 1 Tier 4 1 Tier 4 1 No change Bourne - 5.3 miles 221 Ropsley Ropsley Mobile 0.5 Tier 4 1 Tier 4 0.5 No change Grantham - 6.7 miles 222 Saleby Saleby Mobile 0.5 HLS * 0 Tier 4 1 No change Mablethorpe - 6 miles Spalding - 9.3 miles 223 Saracens Head Saracens Head Mobile 1 HLS * 0 Tier 4 1 No change Boston 11.3 miles 224 Scampton Scampton Mobile 0.5 HLS * 0 Tier 4 0.5 No change Lincoln - 6.3 miles Sleaford - 8.6 miles Woodhall 225 Scopwick Scopwick Mobile 0.5 HLS * 0 Tier 4 0.5 No change Spa - 9.8 miles 226 Scotton Scotton Mobile 0.5 HLS * 0 Tier 4 0.5 No change Gainsborough - 9.3 miles 227 Shepeau Stow Shepeau Stow Mobile 0.5 HLS * 0 Tier 4 0.5 No change Spalding - 11.9 miles 228 Sloothby Sloothby Mobile 0.5 HLS * 0 Tier 4 0.5 No change Skegness - 10.4 miles Market Rasen - 12 miles 229 Snitterby Snitterby Mobile 0.5 HLS * 0 Tier 4 0.5 No change Gainsborough - 15 miles

8 Appendix 8

Variance May 2014 Opening Hours from 6th May Current Library Urban Area Current provision Current provision July 2013 Proposal July 2013 Proposal compared to current 2014 provision

Ref Nearest Static Library Allocation (hours Current hours per Current hours per per week static; Variation (hours per week static, or week static, or over a 4 week Name NAME Type Proposed Tier Tier week static, over a 4 moble hours over a moble hours over a period mobile; week period mobile) 4 week period 4 week period Transition hours per week) Long Sutton - 2.2 miles 230 South Gedney South Gedney Mobile 0.5 HLS * 0 Tier 4 0.5 No change Spalding - 11.2 miles 231 South Kyme South Kyme Mobile 0.5 HLS * 0 Tier 4 0.5 No change Sleaford - 9.7 miles 232 South Sutterton South Sutterton 0.5 HLS * Tier 4 0.5 No change Market Rasen - 7.6 miles 233 South Willingham South Willingham Mobile 0.5 HLS * 0 Tier 4 0.5 No change Horncastle - 10.6 miles 234 Stickford Stickford Mobile 1 HLS * 0 Tier 4 1 No change Boston 10.9 235 Stickney Stickney Mobile 1.5 Tier 4 1 Tier 4 1.5 No change Boston - 9.4 miles Gainsborough - 8.2 miles Lincoln - 236 Stow Stow Mobile 0.5 HLS * 0 Tier 4 0.5 No change 10.6 miles 237 Sturton by Stow Sturton by Stow Mobile 0.5 Tier 4 1 Tier 4 0.5 No change Lincoln - 9.4 miles 238 Surfleet Surfleet Mobile 0.5 Tier 4 1 Tier 4 0.5 No change Spalding - 4.6 miles 239 Sutton St Edmond Sutton St Edmond Mobile 1 HLS * 0 Tier 4 1 No change Long Sutton - 9.2miles 240 Swaby Swaby Mobile 0.5 HLS * 0 Tier 4 0.5 No change Louth - 8.5 miles 241 Swaton Swaton Mobile 0.5 HLS * 0 Tier 4 0.5 No change Sleaford - 9.6 miles Page 229 242 Swayfield Swayfield Mobile 0.5 HLS * 0 Tier 4 0.5 No change Bourne - 9.9 miles

243 Swineshead North End Swineshead North End Mobile 0.5 HLS * 0 Tier 4 0.5 No change Boston - 7.2 miles 244 Swinstead Swinstead Mobile 0.5 HLS * 0 Tier 4 0.5 No change Bourne - 7.5 miles 245 Tallington Tallington Mobile 0.5 Tier 4 1 Tier 4 0.5 No change Stamford 4.5 miles 246 Tattershall Bridge Tattershall Bridge Mobile 0.5 HLS * 0 Tier 4 0.5 No change Woodhall Spa - 5.6 miles 247 Tattershall Thorpe Tattershall Thorpe Mobile 0.5 HLS * 0 Tier 4 0.5 No change Woodhall Spa - 3.3 miles 248 Tealby Tealby Mobile 0.5 Tier 4 1 Tier 4 0.5 No change Market Rasen - 3.7 miles 249 Tetford Tetford Mobile 0.5 HLS * 0 Tier 4 0.5 No change Horncastle - 6.1 miles Thorpe on the Hill (North Thorpe on the Hill (North Mobile 0.5 Tier 4 1 Tier 4 0.5 No change 250 Kesteven) Kesteven) Lincoln - 7.7 miles 251 Timberland Timberland Mobile 1 HLS * 0 Tier 4 1 No change Woodhall Spa - 6.1 miles 252 Torksey Torksey Mobile 2 HLS * 0 Tier 4 2 No change Gainsborough - 7.4 miles 253 Toynton Fenside Toynton Fenside Mobile 0.5 HLS * 0 Tier 4 0.5 No change Horncastle - 12 miles 254 Toynton St Peter Toynton St Peter Mobile 0.5 HLS * 0 Tier 4 0.5 No change Horncastle - 12.6 miles 255 Tumby Woodside Tumby Woodside Mobile 0.5 HLS * 0 Tier 4 0.5 No change Woodhall Spa - 7.5 miles 256 Tydd St Mary Tydd St Mary Mobile 0.5 Tier 4 1 Tier 4 0.5 No change Long Sutton - 3.5 miles Uffington (South Uffington (South Mobile 0.5 Tier 4 1 Tier 4 0.5 No change 257 Kesteven) Kesteven) Stamford - 2.2 miles

258 Upton nr Gainsborough Upton nr Gainsborough Mobile 1 Tier 4 1 Tier 4 1 No change Gainsborough - 5.7 miles Market Rasen - 16.2 miles 259 Waddingham Waddingham Mobile 0.5 Tier 4 1 Tier 4 0.5 No change Gainsborough - 16.5 miles Walcott (North Walcott (North Mobile 1 Tier 4 1 Tier 4 1 No change 260 Kesteven) Kesteven) Sleaford - 9.2 miles 261 Welbourn Welbourn Mobile 0.5 Tier 4 1 Tier 4 0.5 No change Sleaford - 10.8 miles 262 West Common West Common Mobile 0.5 HLS * 0 Tier 4 0.5 No change Lincoln - 1.5 miles 263 Weston Hills Weston Hills Mobile 0.5 HLS * 0 Tier 4 0.5 No change Spalding - 3.6 miles 264 Whaplode Drove Whaplode Drove Mobile 1 HLS * 0 Tier 4 1 No change Spalding - 12.3 miles 265 Witham on the Hill Witham on the Hill Mobile 0.5 HLS * 0 Tier 4 0.5 No change Bourne - 4.6 miles 266 Wyberton Wyberton Mobile 1 HLS * 0 Tier 4 1 No change Boston - 2.8 miles

9 Appendix 8

Variance May 2014 Opening Hours from 6th May Current Library Urban Area Current provision Current provision July 2013 Proposal July 2013 Proposal compared to current 2014 provision

Ref Nearest Static Library Allocation (hours Current hours per Current hours per per week static; Variation (hours per week static, or week static, or over a 4 week Name NAME Type Proposed Tier Tier week static, over a 4 moble hours over a moble hours over a period mobile; week period mobile) 4 week period 4 week period Transition hours per week) Grantham - 8.8 miles 267 Aisby Aisby Mobile 0.5 HLS * 0 HLS * 0 -0.5 Sleaford - 8 miles 268 Alvingham Alvingham Mobile 0.5 HLS * 0 HLS * 0 -0.5 Louth - 3.5 miles 269 Amber Hill Amber Hill Mobile 0.5 HLS * 0 HLS * 0 -0.5 Boston - 7.4 miles Lincoln - 11 miles Apley Apley Mobile 0.5 HLS * 0 HLS * 0 -0.5 Horncastle 13.2 miles 270 Woodall Spa - 14.3 miles 271 Aunsby Aunsby Mobile 0.5 HLS * 0 HLS * 0 -0.5 Sleaford - 6.4 miles Louth - 8.3 miles 272 Authorpe Authorpe Mobile 0.5 HLS * 0 HLS * 0 -0.5 Mablethorpe - 9.2 miles 273 Beckingham Beckingham Mobile 0.5 HLS * 0 HLS * 0 -0.5 Sleaford - 14 miles 274 Bicker Bicker Mobile 1.5 Tier 4 1 HLS * 0 -1.5 Boston - 9 miles 275 Market Rasent - 16.6 miles Page 230 Bishop Norton Bishop Norton Mobile 0.5 HLS * 0 HLS * 0 -0.5 276 Blyton Blyton Mobile 0.5 Tier 4 1 HLS * 0 0.5 Gainsborough - 4.4 miles Bourne - 5.3 miles Stamford - 277 Braceborough Braceborough Mobile 0.5 HLS * 0 HLS * 0 -0.5 6.9 miles 278 Brandon Brandon Mobile 0.5 HLS * 0 HLS * 0 -0.5 Grantham - 10.3 miles 279 Brauncewell Brauncewell Mobile 0.5 HLS * 0 HLS * 0 -0.5 Sleaford - 5.3 miles 280 Brookenby Brookenby Mobile 1 HLS * 0 HLS * 0 -1 Market Rasen - 9.1 miles 281 Bunkers Hill Bunkers Hill Mobile 1 HLS * 0 HLS * 0 -1 Boston - 8.2 miles 282 Cammeringham Cammeringham Mobile 0.5 HLS * 0 HLS * 0 -0.5 Lincoln - 7.9 miles Skegness - 7.8 miles 283 Candlesby Candlesby Mobile 0.5 HLS * 0 HLS * 0 -0.5 Horncastle - 13 miles 284 Carlton Scroop Carlton Scroop Mobile 0.5 HLS * 0 HLS * 0 -0.5 Grantham - 6.4 miles 285 Castle Bytham Castle Bytham Mobile 0.5 Tier 4 1 HLS * 0 -0.5 Bourne - 9.3 miles Woodhall Spa - 7.4 miles Chapel Hill Chapel Hill Mobile 0.5 HLS * 0 HLS * 0 -0.5 Boston - 11.2 miles 286 Horncastle - 12.7 miles 287 Coleby Coleby Mobile 0.5 HLS * 0 HLS * 0 -0.5 Lincoln - 7.3 miles 288 Denton Denton Mobile 0.5 HLS * 0 HLS * 0 -0.5 Grantham - 4.4 miles 289 Digby Digby Mobile 1 HLS * 0 HLS * 0 -1 Sleaford - 7 miles 290 Dorrington Dorrington Mobile 0.5 Tier 4 1 HLS * 0 -0.5 Sleaford - 6 miles 291 Dunston Dunston Mobile 0.5 HLS * 1 HLS * 0 -0.5 Lincoln - 9.4 miles Market Rasen - 9 miles Louth - 292 East Barkwith East Barkwith Mobile 0.5 HLS * 0 HLS * 0 -0.5 12.4 miles 293 East Stockwith East Stockwith Mobile 1 HLS * 0 HLS * 0 -1 Gainsborough - 4.1 miles Grantham - 13.9 miles Fenton - SKDC Fenton Mobile 1 HLS * 0 HLS * 0 -1 294 Sleaford - 15.3 miles 295 Fillingham Fillingham Mobile 1.5 HLS * 0 HLS * 0 -1.5 Lincoln - 11.2 miles Bourne - 8.9 miles 296 Folkingham Folkingham Mobile 1.5 Tier 4 1 HLS * 0 -1.5 Sleaford 9.3 miles 297 Frieston Shore Frieston Shore Mobile 0.5 HLS * 0 HLS * 0 -0.5 Boston - 5.4 miles 298 Friskney Eaudike Friskney Eaudike Mobile 1 Tier 4 1 HLS * 0 -1 Skegness - 10 miles Mablethorpe - 8.2 miles Louth - 299 Gayton le Marsh Gayton le Marsh Mobile 0.5 HLS * 0 HLS * 0 -0.5 8.7 miles 300 Gedney Drove End Gedney Drove End Mobile 0.5 HLS * 0 HLS * 0 -0.5 Long Sutton - 5.4 miles 301 Gedney Marsh Gedney Marsh Mobile 0.5 HLS * 0 HLS * 0 -0.5 Long Sutton - 3.6 miles 302 Glebe Park Glebe Park Mobile 1 HLS * 0 HLS * 0 -1 Lincoln - 3.1 miles

10 Appendix 8

Variance May 2014 Opening Hours from 6th May Current Library Urban Area Current provision Current provision July 2013 Proposal July 2013 Proposal compared to current 2014 provision

Ref Nearest Static Library Allocation (hours Current hours per Current hours per per week static; Variation (hours per week static, or week static, or over a 4 week Name NAME Type Proposed Tier Tier week static, over a 4 moble hours over a moble hours over a period mobile; week period mobile) 4 week period 4 week period Transition hours per week) 303 Glentham Glentham Mobile 0.5 HLS * 0 HLS * 0 -0.5 Market Rasen - 8.4 miles Horncastle - 6.8 miles Louth - 304 Goulceby Goulceby Mobile 0.5 HLS * 0 HLS * 0 -0.5 8.9 miles Gainsborough - 10.4 miles 305 Grayingham Grayingham Mobile 0.5 HLS * 0 HLS * 0 -0.5 Market Rasen - 16.2 miles 306 Great Gonerby Great Gonerby Mobile 0.5 HLS * 0 HLS * 0 -0.5 Grantham - 2.7 miles 307 Great Gonerby Great Gonerby Mobile 1.75 HLS * 0 HLS * 0 -1.75 Grantham - 2.7 miles 308 Great Hale Great Hale Mobile 0.5 HLS * 0 HLS * 0 -0.5 Sleaford - 6.9 miles Skegness - 10.4 miles Horncastle 309 Great Steeping Great Steeping Mobile 0.5 HLS * 0 HLS * 0 -0.5 - 14.2 miles 310 Greetwell Road Greetwell Road Mobile 0.5 HLS * 0 HLS * 0 -0.5 Lincoln - 1.8 miles Market Rasent - 6.3 miles 311 Hainton Hainton Mobile 0.5 HLS * 0 HLS * 0 -0.5 Louth - 10.4 miles 312 Haltham Haltham Mobile 0.5 HLS * 0 HLS * 0 -0.5 Horncastle - 4.4 miles 313 Hannah Hannah Mobile 0.5 HLS * 0 HLS * 0 -0.5 Mablethorep - 4.8 miles Page 231 314 Harmston Harmston Mobile 0.5 Tier 4 1 HLS * 0 -0.5 Lincoln - 7.5 miles Boston - 11.7 miles Horncastle - 315 Harts Ground Harts Ground Mobile 0.5 HLS * 0 HLS * 0 -0.5 12.1 miles Horncastle - 11 miles 316 Hawthorn Hill Hawthorn Hill Mobile 0.5 HLS * 0 HLS * 0 -0.5 Boston 11.8 miles 317 Hemingby Hemingby Mobile 1 HLS * 0 HLS * 0 -1 Horncastle - 4.6 miles 318 Hogsthorpe Hogsthorpe Mobile 1 Tier 4 1 HLS * 0 -1 Skegness - 6.9 miles Long Sutton - 6.2 miles Spalding - 319 Holbeach Bank Holbeach Bank Mobile 0.5 HLS * 0 HLS * 0 -0.5 10.3 miles 320 Holbeach St Johns Holbeach St Johns Mobile 0.5 HLS * 0 HLS * 0 -0.5 Spalding - 9.6 miles 321 Holland Fen Holland Fen Mobile 0.5 HLS * 0 HLS * 0 -0.5 Boston - 7.8 miles 322 Horbling Horbling Mobile 0.5 Tier 4 1 HLS * 0 -0.5 Sleaford - 11 miles Woodhall Spa - 4.4 miles 323 Horsington Horsington Mobile 0.5 HLS * 0 HLS * 0 -0.5 Horncastle - 5.2 miles 324 Hougham Hougham Mobile 0.5 HLS * 0 HLS * 0 -0.5 Grantham - 7.3 miles 325 Hundleby Hundleby Mobile 0.5 HLS * 0 HLS * 0 -0.5 Horncastle - 9.5 miles 326 Kirkby Kirkby Mobile 0.5 HLS * 0 HLS * 0 -0.5 Market Rasen - 4.8 miles 327 Kirkstead Kirkstead Mobile 0.5 HLS * 0 HLS * 0 -0.5 Woodhall Spa - 1.4 miles 328 Kirton Holme Kirton Holme Mobile 0.5 HLS * 0 HLS * 0 -0.5 Boston - 5.4 miles 329 Langton by Spilsby Langton by Spilsby Mobile 0.5 HLS * 0 HLS * 0 -0.5 Horncastle - 9.5 miles Gainsborough - 9.5 miles Lincoln - 330 Laughterton Laughterton Mobile 1 HLS * 0 HLS * 0 -1 11.7 miles 331 Laughton Laughton Mobile 1 HLS * 0 HLS * 0 -1 Gainsborough - 6.6 miles 332 Leadenham Leadenham Mobile 0.5 Tier 4 1 HLS * 0 -0.5 Sleaford - 8.8 miles 333 Leake Commonside Leake Commonside Mobile 1 Tier 4 1 HLS * 0 -1 Boston - 10.4 miles 334 Legbourne Legbourne Mobile 1 HLS * 0 HLS * 0 -1 Louth - 3.4 miles Grantham - 9.1 miles Lenton Lenton Mobile 0.5 HLS * 0 HLS * 0 -0.5 Bourne - 13.1 miles 335 Sleaford - 13.7 miles Bourne - 7.7 miles 336 Little Bytham Little Bytham Mobile 0.5 HLS * 0 HLS * 0 -0.5 Stamford - 7.7 miles 337 Little Cawthorpe Little Cawthorpe Mobile 0.5 HLS * 0 HLS * 0 -0.5 Louth 3.3 miles 338 Little Ponton Little Ponton Mobile 0.5 HLS * 0 HLS * 0 -0.5 Grantham - 2.4 miles

11 Appendix 8

Variance May 2014 Opening Hours from 6th May Current Library Urban Area Current provision Current provision July 2013 Proposal July 2013 Proposal compared to current 2014 provision

Ref Nearest Static Library Allocation (hours Current hours per Current hours per per week static; Variation (hours per week static, or week static, or over a 4 week Name NAME Type Proposed Tier Tier week static, over a 4 moble hours over a moble hours over a period mobile; week period mobile) 4 week period 4 week period Transition hours per week) 339 Lound Lound Mobile 0.5 HLS * 0 HLS * 0 -0.5 Bourne - 2.8 miles 340 Low Fulney Low Fulney Mobile 0.5 HLS * 0 HLS * 0 -0.5 Spalding - 2.6 miles Market Rasen - 5.8 miles Louth 341 Ludford Ludford Mobile 0.5 HLS * 0 HLS * 0 -0.5 - 9.3 miles 342 Maltby Le Marsh Maltby Le Marsh Mobile 0.5 Tier 4 1 HLS * 0 -0.5 Mablethorpe - 2.7 miles Horncastle - 7.7 miles 343 Market Stainton Market Stainton Mobile 0.5 HLS * 0 HLS * 0 -0.5 Louth - 9.1 miles 344 Marshchapel Marshchapel Mobile 2 Tier 4 1 HLS * 0 -2 Louth - 12.5 miles 345 Marton Marton Mobile 1 HLS * 0 HLS * 0 -1 Gainsborough - 5.6 miles 346 Morton Morton Mobile 1 HLS * 0 HLS * 0 -1 Lincoln - 9.4 miles 347 Moulton Chapel Moulton Chapel Mobile 1 HLS * 0 HLS * 0 -1 Spalding - 6.4 miles Market Rasen - 10.8 miles 348 New Apley New Apley Mobile 0.5 HLS * 0 HLS * 0 -0.5 Horncastle - 11.9 miles Page 232 349 New Bolingbroke New Bolingbroke Mobile 0.5 HLS * 0 HLS * 0 -0.5 Boston - 9.1 miles 350 New York New York Mobile 0.5 HLS * 0 HLS * 0 -0.5 Boston - 8.1 miles Sleaford - 9.5 miles 351 Newton Newton Mobile 0.5 HLS * 0 HLS * 0 -0.5 Bourne - 12 miles 352 North Cockerington North Cockerington Mobile 0.5 HLS * 0 HLS * 0 -0.5 Louth - 4.2 miles Long Sutton - 3.5 miles 353 North Gedney North Gedney Mobile 1 HLS * 0 HLS * 0 -1 Spalding - 11.8 miles 354 North Hykeham North Hykeham Mobile 1 HLS * 0 HLS * 0 -1 Lincoln - 4.5 miles 355 North Owersby North Owersby Mobile 0.5 HLS * 0 HLS * 0 -0.5 Market Rasen - 5.9 miles 356 North Rauceby North Rauceby Mobile 0.5 HLS * 0 HLS * 0 -0.5 Sleaford - 4.5 miles 357 North Scarle North Scarle Mobile 1 HLS * 0 HLS * 0 -1 Lincoln - 11.1 miles 358 Northcoates Point Northcoates Point Mobile 1.5 Tier 4 1 HLS * 0 -1.5 Louth 12.7 miles 359 Northorpe (WL) Northorpe (WL) Mobile 0.5 not listed 0 HLS * 0 -0.5 Gainsborough - 8 miles Sleaford - 7.5 miles 360 Oasby Oasby Mobile 0.5 HLS * 0 HLS * 0 -0.5 Grantham - 8.2 miles 361 Old Bolingbroke Old Bolingbroke Mobile 0.5 HLS * 0 HLS * 0 -0.5 Horncastle - 7.4 miles 362 Orby Orby Mobile 0.5 HLS * 0 HLS * 0 -0.5 Skegness - 6.2 miles 363 Outer Circle Outer Circle Mobile 0.5 HLS * 0 HLS * 0 -0.5 Lincoln - 2.6 miles 364 Owmby by Spital Owmby by Spital Mobile 0.5 HLS * 0 HLS * 0 -0.5 Market Rasen - 7.5 miles Horncastle - 10.3 miles 365 Partney Partney Mobile 0.5 HLS * 0 HLS * 0 -0.5 Skegness - 10.7 miles Long Sutton - 5.8 miles 366 Penny Hill Penny Hill Mobile 0.5 HLS * 0 HLS * 0 -0.5 Spalding - 9.8 miles 367 Pinchbeck Pinchbeck Mobile 0.75 HLS * 0 HLS * 0 -0.75 Spalding - 2.5 miles 368 Potterhanworth Potterhanworth Mobile 1 Tier 4 1 HLS * 0 -1 Lincoln - 7.7 miles Cherry Willingham/ Reepham Mobile 2 HLS * 0 HLS * 0 -2 369 Reepham Lincoln - 5.2 miles 370 Revesby Revesby Mobile 0.5 HLS * 0 HLS * 0 -0.5 Boston - 11.4 miles 371 Risegate Risegate Mobile 0 Tier 4 1 HLS * 0 0 Spalding - 10.2 miles 372 Rowston Rowston Mobile 0.5 HLS * 0 HLS * 0 -0.5 Sleaford - 8 miles 373 Saltfleet Saltfleet Mobile 0.5 Tier 4 1 HLS * 0 -0.5 Mablethorpe - 7.9 miles Louth - 7.2 miles Mablethorpe - 374 Saltfleetby Saltfleetby Mobile 1 HLS * 0 HLS * 0 -1 7.8 miles 375 Sandilands Sandilands Mobile 0.5 HLS * 0 HLS * 0 -0.5 Mablethorpe - 4.2 miles

12 Appendix 8

Variance May 2014 Opening Hours from 6th May Current Library Urban Area Current provision Current provision July 2013 Proposal July 2013 Proposal compared to current 2014 provision

Ref Nearest Static Library Allocation (hours Current hours per Current hours per per week static; Variation (hours per week static, or week static, or over a 4 week Name NAME Type Proposed Tier Tier week static, over a 4 moble hours over a moble hours over a period mobile; week period mobile) 4 week period 4 week period Transition hours per week) 376 Scopwick Heath Scopwick Heath Mobile 0.5 Tier 4 1 HLS * 0 -0.5 Sleaford 8.2 miles 377 Scothern Scothern No current provision 0 Tier 4 1 HLS * 0 -1 Lincoln - 6.3 miles 378 Short Ferry Short Ferry Mobile 1 HLS * 0 HLS * 0 0 Lincoln - 8.3 miles 379 Silk Willoughby Silk Willoughby Mobile 0.5 HLS * 0 HLS * 0 -0.5 Sleaford - 2.2 miles 380 Skellingthorpe Skellingthorpe Mobile 1 HLS * 0 HLS * 0 -1 Lincoln - 4.5 miles 381 Skendleby Skendleby Mobile 0.5 HLS * 0 HLS * 0 -0.5 Skegness - 9.9 miles 382 Skillington Skillington Mobile 0.5 HLS * 0 HLS * 0 -0.5 Grantham - 8 miles 383 Snelland Snelland Mobile 1 HLS * 0 HLS * 0 -1 Market Rasen - 7.1 miles 384 Somersby Somersby Mobile 0.5 HLS * 0 HLS * 0 -0.5 Horncastle - 6.8 miles 385 Sotby Sotby Mobile 0.5 HLS * 0 HLS * 0 -0.5 Horncastle - 7.7 miles 386 South Cockerington South Cockerington Mobile 0.5 HLS * 0 HLS * 0 -0.5 Louth - 4.3 miles 387 South Hykeham South Hykeham Mobile 0.5 HLS * 0 HLS * 0 -0.5 Lincoln - 5.9 miles 388 South Kelsey South Kelsey Mobile 0.5 HLS * 0 HLS * 0 -0.5 Market Rasen - 8.9 miles 389 South Reston South Reston Mobile 0.5 HLS * 0 HLS * 0 -0.5 Louth - 7 miles Louth - 8.3 miles Mablethorpe - Page 233 390 South Somercotes South Somercotes Mobile 0.5 HLS * 0 HLS * 0 -0.5 11.2 miles 391 Southrey Southrey Mobile 0.5 HLS * 0 HLS * 0 -0.5 Woodhall Spa - 9.9 miles 392 Spittlegate Level Spittlegate Level Mobile 0.5 HLS * 0 HLS * 0 -0.5 Grantham - 1.8 miles 393 St Giles St Giles Mobile 4 HLS * 0 HLS * 0 -4 Lincoln - 2.6 miles Lincoln - 9.9 miles Stainfield Stainfield Mobile 0.5 HLS * 0 HLS * 0 -0.5 Woodhall Spa - 12.7 miles 394 Horncastle - 14 miles Lincoln - 8.5 miles Market 395 Stainton By Langworth Stainton By Langworth Mobile 0.5 HLS * 0 HLS * 0 -0.5 Rasen - 9.3 miles 396 Strubby Strubby Mobile 0.5 HLS * 0 HLS * 0 -0.5 Horncastle - 9.4 miles 397 Stubton Stubton Mobile 0.5 HLS * 0 HLS * 0 -0.5 Grantham - 11.4 miles 398 Surfleet Seas End Surfleet Seas End Mobile 1 HLS * 0 HLS * 0 -1 Spalding - 5.1 miles 399 Susworth Susworth Mobile 1 HLS * 0 HLS * 0 -1 Gainsborough - 10.2 miles Long Sutton - 1.3 miles 400 Sutton Crosses Sutton Crosses Mobile 0.5 HLS * 0 HLS * 0 -0.5 Spalding - 14.4 miles 401 Sutton on Sea Sutton on Sea Mobile 0.5 HLS * 0 HLS * 0 -0.5 Mablethorpe - 3 miles Long Sutton - 4.7 miles 402 Sutton St James Sutton St James Mobile 1.5 Tier 4 1 HLS * 0 -1.5 Spalding 14.3 miles 403 Swinderby Swinderby 0 Tier 4 1 HLS * 0 -1 Lincoln - 10.8 miles 404 Swinhope Swinhope Mobile 0.5 HLS * 0 HLS * 0 -0.5 Louth - 12.3 miles 405 Syston Syston Mobile 0.5 HLS * 0 HLS * 0 -0.5 Grantham - 3.8 miles 406 Tathwell Tathwell Mobile 0.5 HLS * 0 HLS * 0 -0.5 Louth - 3.8 miles 407 Theddlehorpe Theddlehorpe Mobile 1 HLS * 0 HLS * 0 -1 Mablethorpe - 4.6 miles 408 Thimbleby Thimbleby Mobile 0.5 HLS * 0 HLS * 0 -0.5 Horncastle - 2 miles 409 Thorpe Fendykes Thorpe Fendykes Mobile 0.5 HLS * 0 HLS * 0 -0.5 Skegness - 9.7 miles 410 Threekingham Threekingham Mobile 0.5 HLS * 0 HLS * 0 -0.5 Sleaford - 6.8 miles Long Sutton - 11.5 miles 411 Throckenholt Throckenholt Mobile 0.5 HLS * 0 HLS * 0 -0.5 Spalding - 16.4 miles 412 Torksey Lock Torksey Lock Mobile 1 HLS * 0 HLS * 0 -1 Gainsborough - 8.2 miles 413 Toynton All Saints Toynton All Saints Mobile 1 HLS * 0 HLS * 0 -1 Horncastle - 11.3 miles 414 Trusthorpe Trusthorpe Mobile 0.5 HLS * 0 HLS * 0 -0.5 Mablethorpe - 1.7 miles Long Sutton - 4.1 miles 415 Tydd Gote Tydd Gote Mobile 2.5 HLS * 0 HLS * 0 -2.5 Spalding - 15.6 miles

13 Appendix 8

Variance May 2014 Opening Hours from 6th May Current Library Urban Area Current provision Current provision July 2013 Proposal July 2013 Proposal compared to current 2014 provision

Ref Nearest Static Library Allocation (hours Current hours per Current hours per per week static; Variation (hours per week static, or week static, or over a 4 week Name NAME Type Proposed Tier Tier week static, over a 4 moble hours over a moble hours over a period mobile; week period mobile) 4 week period 4 week period Transition hours per week) 416 Utterby Utterby Mobile 0.5 HLS * 0 HLS * 0 -0.5 Louth - 4.4 miles 417 Walesby Walesby Mobile 0.5 HLS * 0 HLS * 0 -0.5 Market Rasen - 3 miles 418 Welby Welby Mobile 0.5 HLS * 0 HLS * 0 -0.5 Grantham - 5.1 miles 419 Welton le Marsh Welton le Marsh Mobile 0.5 HLS * 0 HLS * 0 -0.5 Skegness - 8.1 miles 420 Welton le Wold Welton le Wold Mobile 0.5 HLS * 0 HLS * 0 -0.5 Louth - 4 miles 421 West End West End Mobile 0.5 HLS * 0 HLS * 0 -0.5 Boston - 5.4 miles 422 West Keal West Keal Mobile 0.5 HLS * 0 HLS * 0 -0.5 Horncastle - 11.1 miles

423 Weston (South Holland) Weston (South Holland) Mobile 1 Tier 4 1 HLS * 0 -1 Spalding - 3.7 miles

424 Whaplode St Catherines Whaplode St Catherines Mobile 0.5 HLS * 0 HLS * 0 -0.5 Spalding - 7.8 miles 425 Wigtoft Wigtoft Mobile 1 HLS * 0 HLS * 0 -1 Boston - 8.3 miles

Page 234 426 Willingham by Stow Willingham by Stow Mobile 0.5 Tier 4 1 HLS * 0 -0.5 Gainsborough - 6.6 miles 427 Willoughby Willoughby No current provision 0 Tier 4 1 HLS * 0 0 Mablethorpe - 10 miles 428 Willoughton Willoughton Mobile 1 HLS * 0 HLS * 0 -1 Gainsborough - 8.9 miles 429 Winthorpe Winthorpe Mobile 1 HLS * 0 HLS * 0 -1 Skegness - 1.7 miles 430 Withern Withern Mobile 0.5 HLS * 0 HLS * 0 -0.5 Mablethorpe - 6.2 miles 431 Woodthorpe Woodthorpe Mobile 1 HLS * 0 HLS * 0 -1 Mablethorpe - 6.2 miles 432 Wrangle Wrangle Mobile 1 Tier 4 1 HLS * 0 -1 Boston - 9.6 miles 433 Yarburgh Yarburgh Mobile 0.5 HLS * 0 HLS * 0 -0.5 Louth - 4.9 miles

14 Appendix 9

Libraries Need Assessment

Outcome of Expression of Interest Panel – 29 th October 2013

Introduction

Within The Lincolnshire Communities Libraries Information Pack any organisations interested in operating their own community library were required to complete and submit an Expression of Interest by 30 th September 2013.

The pack contained an Expression of Interest template, guidance on how to complete the form and details on the scoring that would be applied.

The pack also stated a scoring panel would be established to consider, check and score each Expression of Interest form submitted. Organisations were advised for an Expression of Interest to be considered further it would need to score at least 45 points from a maximum of 60.

Panel Membership and Process

The timeline within the Pack stated that LCC would consider Expressions of Interest by 31 st October 2013. The scoring panel was established which consisted of the following members:

Finance (Independent of the service area) David Forbes Property Kevin Kendall Corporate (representative from P&G Directorate) George Spiteri Domain / Service Expert Gary Porter Community Engagement (Public Health) Teresa Batty

It is often difficult to provide complete independence within any internal system, however, to enhance the process Internal Audit agreed to provide an independent assurance / moderator role.

On 10 th October 2013 each panel member received 42 Expressions of Interest to consider and score.

The panel reviewed each Expression of Interest independently and all scores were returned by 22 nd October 2013. These were then collated together with review comments and sent to Internal Audit for review and moderation on 23 rd October 2013.

The panel together with Internal Audit met on 29 th October 2013 to discuss the Expressions of Interest received, scoring and panel /audit review comments that had been made as part of the process. The panel have now concluded this part of the process and the outcomes of the meeting held on 29 th October 2013 are detailed in the below recommendations.

Page 235 Appendix 9

Panel Recommendations

1. The 24 organisations who have achieved the minimum score of 45 or above are notified of this outcome. These organisations are shown within Table 1 of Appendix A.

2. Although Scotter Parish Council withdrew their Expression of Interest on 22 nd October 2013 they did achieved the minimum score of 45. They should be notified that they did achieve the minimum score of 45 and be asked if they wish to reconsider their withdrawal from the process.

3. The 9 organisations that have not achieved the minimum score of 45 are contacted and further information is requested where the panel felt there were gaps within their Expressions of Interest. The organisations together with details of what further information should be supplied / expanded upon are shown within Table 2 of Appendix A. Once this information is received the panel will consider and rescore their Expression of Interest.

4. A number of locations attracted more than 1 Expression of Interest from separate organisations. The panel felt that where this was the case these organisations should be notified and given to opportunity to consider joint working with each other. These locations and organisations are shown within Table 3 of Appendix A .

5. The Lincolnshire Co-operative submitted an Expression of Interest for five libraries (Boultham, Cherry Willingham, Nettleham, Spilsby and Welton). As they were the sole bidders for the Boultham and Spilsby sites they are informed that their Expression of Interest can go forward for these two libraries. Depending on the outcome of joint working discussions as detailed in recommendation 4, the panel may wish to revise the Expression of Interest for the remaining three sites.

6. The panel believe that for the Expressions of Interest submitted by Biblitheca & Greenwich Leisure Limited a full open market procurement exercise would be required if the sort of solutions were to be followed and which was not the purpose of this exercise.

7. Acknowledge Washingborough Academy's potential interest in the Washingborough library site (if it became vacant).

Page 236 Appendix 9

Appendix A Summary of EOI Panel Scoring

Table 1

25 organisations achieved the required score of 45 or more out of 60 Of this 25, 1 organisation withdrew their EOI during the process

Library Organisation

North Hykeham North Kesteven District Council Pinchbeck Pinchbeck PC Bracebridge Bridge Church Lincoln Bracebridge Heath Bracebridge Heath PC Holbeach University Academy Holbeach Birchwood Birchwood Access & Training Centre Skellingthorpe Skellingthorpe PC Washingborough Washingborough PC Branston Branston & Mere PC Ermine Birchwood Access & Training Centre Navenby Navenby PC Ruskington Ruskington PC Crowland Crowland Community Library c/o Crowland Cares Nettleham Nettleham PC Heckington Heckington PC Donington IDEA Ingoldmells Ingoldmells PC Metheringham Metheringham PC Cherry Willingham Cherry Willingham News Group & Village Centre Partnership Scotter Scotter PC – NOW HAVE WITHDRAWN 22.10.13 Cherry Willingham Cherry Willingham Community Partnership Wragby Wragby Centre Community Wellingore Wellingore PC Caistor Caistor Arts & Heritage Centre Crowland Octagon Centre

Page 237 Appendix 9

Table 2

9 organisations did not achieve the required score of 45 out of 60. Request further information on certain aspects of their submission and then to rescore

Library Organisation & Further Information Required

Birchwood Active Nation Q4 - Further explanation required on how the library will operate Q6 – Contract with City of Lincoln runs until May 2016 risk if not awarded after this date Q7 – Further details on financial capacity to be supplied Nettleham Nettleham Community Library EOI is a proposal to set up a community interest company. Further details on financials which link to the running of the library and sustainability Sutton Bridge Sutton Bridge Community Q7 – Further financial data to support the long term sustainability North Hykeham North Hykeham TC Q4 & Q5 – Further details on where the library will be located and how operate when only require 'accounts and employment management system'. Q6 – Further details on risks and sustainability Q7 – Provision of financial data Swineshead Swineshead PC Q4 & Q5 – Further details on where the library will be located and how it will operate when no assets are required Q6 – Further details on risks and sustainability Welton Welton PC Q5, Q6 & Q7 – Further details on how the library will operate, risks and financial data. Kirton Kirton PC Whole EOI requires further information Burgh Le Marsh Burgh Le Marsh TC Need to submit an EOI – currently only a letter Alford Alford TC Need to submit an EOI – currently only a letter

Page 238 Appendix 9

Table 3

Library locations where more than 1 organisation has submitted an Expression of Interest for running the library.

Library Organisations

Birchwood Active Nation X 2 Birchwood Access & Training Centre

Cherry Willingham Cherry Willingham News Group & Village Centre Partnership X 3 Cherry Willingham Community Partnership Lincolnshire Co-operative

Crowland Crowland Community Library c/o Crowland Cares X 2 Octagon Centre

Nettleham Nettleham PC X 3 Nettleham Community Library Lincolnshire Co-operative

North Hykeham North Kesteven District Council X 2 North Kesteven Town Council

Welton Welton Parish Council X 2 Lincolnshire Co-operative

Page 239 This page is intentionally left blank

Page 240 Appendix 1 0: Community Support Process

1.0 Communities or organisations wishing to develop their own library provision under Tier 3 option 2 have until 31 January 2014 to complete an expression of interest form setting out:

Who they are Which community they are proposing to serve Whether any council premises or other assets are involved in this proposal How they propose to run the library such as organisational structure, hours open per week etc Whether delivery is in partnership with another organisation What the risks are in order to ensure that the library will be sustainable in the long term What the financial capacity of the organisation is

A copy of the expression of interest form is contained in a sample community information pack which can be found at www.lincolnshire.gov.u/librariesconsultation

2.0 Community Information Packs have been produced for each of the existing Tier 3 libraries which LCC proposed to cease to operate on 6 May 2014, plus a generic pack for those communities identified for Tier 3 super mobile provision which do not currently have a static library. These packs are available on the library consultation website.

3.0 The following revised timescales are proposed:

Community Expression of Interest received: 31 st January 2014

LCC consideration of Expressions of Interest 14 th February 2014

Invited Community Library Grant applications received: 31 st March 2014

Implementation of Community Hubs Between 6 th May 2014- 31 st March 2015

4.0 To support Community groups working on their applications LCC will host four workshop style events across the county in February to which groups will be invited. These events will be designed to offer a mix of expert guidance and information exchange. Currently the intention is to run these sessions in Horncastle, Lincoln, Sleaford and Spalding (subject to demand) and on Saturdays to ensure it is convenient for people to attend.

5.0 The Library Service will provide the following support to communities during this process:

6.0 Training and Advice

6.1 The Council will support community libraries with one of four Library Development Officers whose role is to provide professional advice, support and training to non- County Council operated libraries, ensuring they are as effective as possible and

Page 241 meeting their relevant aims and objectives. They will visit the community libraries on a regular basis and be contactable by telephone or email to answer any queries that arise. They will be able to advise or support the following:

• Provide professional advice on the day to day operation of a library service.

• Deliver training

• Advise on Volunteer recruitment

• Provide guidance on Policy and procedures

They are not based at the Library, nor will they deliver the day to day operations of the library.

6.2 The council is able to offer a range of training relevant to volunteers, most of which is free, through the volunteer training bank. www.lincolnshire.gov.uk/residents/community-and-living/your- community/volunteering/cultural-volunteering/

This training has been designed so that it can be delivered by any individual and includes PowerPoint Presentations with notes, hand-outs and a Training Plan. Most of this training can be delivered to any size group and takes between 1-2 hours depending on the subject matter. Training topics include:

• Information Government Essentials

o Freedom of Information

o Data Protection

o Records Management

o Information Security

• Health and Safety Essentials

o Health and Safety basics

o Display Screen Equipment (DSE)

• Equality and Diversity

o Equality Act 2010

• Safeguarding of Children, Young People and Adults

6.3 A Community Library General Information Pack has also been developed to provide interested parties with general information and guidance. It includes information on the Really Useful Stuff Handbook, which is a great resource that covers a whole range of community development issues including resources, setting up and running a community group, equality and diversity, writing Strategic and Business Plans, and fundraising. This pack also includes a sample Business plan.

Page 242

6.4 These training materials are drawn from those used when training county council staff, especially those working in libraries and at heritage sites. However, they have been tailored to help volunteers successfully undertake activities within library/community hub locations. The training will include modules on equality and diversity issues and how volunteers can assist customers with a variety of different needs and requirements including needs and requirements associated with the whole range of Equality Act protected characteristics.

6.5 Community Information Packs will be available from: www.lincolnshire.gov.uk/librarieconsultation

6.6 Additionally, the Council's Community Engagement service will design, recruit and manage 3-5 new roles (number to be confirmed) to support and advise communities to set up, run and sustain Community Hubs.

6.7 Funded by Public Health (up to £250,000), these new roles are in addition to other support provided by the County Council, and fit with the Managed Advice Network, which is effectively designed to be a network of assured advice organisations coordinated through the Council and the Big Society Project Board/Health & Wellbeing Service.

6.8 With matrix management arrangements to the Library Service, and working closely with Library Development Officers, these roles will also ensure connections are made to all support available.

6.9 It is important to state that the roles will not undertake direct management, operation or delivery of services. They are advisory roles, providing advice and signposting to other available support, networking and assisting communities to network with a range of public, private and third sector organisations for mutual benefit, and brokering relationships between sectors to assist local communities to shape and run services and facilities to meet local needs and priorities.

7.0 Financial Support

7.1 The current offer to communities following a successful application is a revenue grant of £5,167 pa for 4 years and a one off capital grant of up to £15,000 subject to the requirements of the proposal detailed in the application.

7.2 The Community Library Grant application process models the best practice to be found in the County Council’s Community Grants Scheme.

7.3 Communities that are successful in making an application to run a library service will be required to sign a Grant Agreement with the Council detailing the amount and terms of payment of the grant being provided. This replaces the service level agreement referred to in the previous information pack and better reflects the legal basis of the relationship between the Council and the relevant community group. In particular the Council is not purchasing services from the community group. Rather, it is encouraging and funding community groups to deliver services to the community in their own behalf.

Page 243 7.4 As a result there are no procurement law implications of the funding proposals. Even if it were to be argued that the grant agreement really amounted to a contract for services it would a) be a Part B service and b) would in any individual case be below the threshold. Although the Council would still have to consider whether it should advertise under general EU Treaty obligations of transparency, fairness and non- discrimination it would only have to do so if it considered that the contract was likely to be of interest to a contractor in another member state of the EU. Given the size and value of the grant agreements in question and the very local nature of the activity it is not considered that even if these were contracts they would be of such cross- border interest.

8.0 Premises

8.1 Groups wishing to use a property owned by the county council will be granted a lease of up to ten years inclusive of break clauses, with a peppercorn rent period of four years, prior to a rent review.

8.2 The Library Service continues to work closely with Corporate Property colleagues on both the development of the property offer to communities and to ensure the offer is taken forward in a way which is consistent with the Corporate Property Review. To this end provisional Heads of Terms have been developed which would apply to groups operating out of LCC owned property:

Community Activity Hubs Model Heads of Terms for a Lease Agreement

(These proposed model terms are only be applied to premises for which LCC is freehold owner. Where LCC has only a leasehold interest itself and sub-occupation arrangements would have to be in accordance with and complying with the terms of LCC's own lease)

1.0 Property Address Full address details of the property that is to be the subject of the lease.

1.1 Demised Premises Details of the community activity hub space and any associated external areas to be included within the lease at the specified property.

A plan showing the extent of the Demised Premises is to be attached to the lease.

1.2 Landlord Lincolnshire County Council County Offices Newland Lincoln LN1 1YS

1.3 Tenant Tenant’s name/company name: Registered number (if applicable): Registered office:

Page 244 Correspondence address:

Contact name: E-mail: Telephone: Mobile:

1.4 Rent Peppercorn for the duration of the term

1.5 Type of Lease Head lease

1.6 Landlord’s initial Details of any Landlord’s initial works if applicable works (including including long stop date by which works must be timing) done.

1.7 Tenant’s initial works Details of any Tenant’s initial works if applicable (including timing) including long stop date by which works must be done.

Tenant to provide confirmation of planning consent and building regulation approval as appropriate.

2.0 Lease length, breaks, extensions and rights 2.1 Lease length and 10 year term with a start date to be determined start date between both parties.

2.2 Break clauses The Landlord and the Tenant will be permitted to break the lease at any time but on not less than six months prior written notice.

The Landlord will be permitted to break the lease with one month written notice if it is considered by the Landlord that the Tenant is not fulfilling its performance of running a community activity hub.

2.3 1954 Act protection The lease will be outside of the protection of the Landlord and Tenant Act 1954 (so there will be no automatic right to a new lease at the end of the term)

2.4 Rights This may include specific rights of access, signage etc to be agreed between both parties.

3.0 Rent Reviews The 4 year term will be without a rent review.

4.0 Assignment and The Tenant will not be able to licence or share Subletting occupation of the Demised Premises and will not be able to assign their interest.

Subletting of part may be permissible provided the use of the Demised Premises satisfies the Permitted Use with Landlord’s consent which is not to be unreasonably withheld. Any sub-lettings to be allowed must be at full market rent and must be outside of the

Page 245 protection of the Landlord and Tenant Act 1954.

The Tenant will be permitted to hire out space to other individuals or groups on an ad hoc basis, provided that no relationship of Landlord and Tenant arises.

5.0 Services and Service The Tenant to be responsible for payment of all charge utilities and outgoings and must contact utility providers directly to set up accounts

The Tenant to be responsible for payment of the non- domestic rates. The Tenant must check the actual amount payable with the Local Billing Authority.

There will be no services provided by the Landlord and no service charge payable unless otherwise agreed between the parties to the lease.

6.0 Repairing obligations The lease will be on an internal repairing basis. This and schedule of means that the Tenant will be responsible for keeping condition all the interior of premises in good repair, condition and decoration to a standard equivalent to that found at the outset of the lease term.

The lease will include a photographic schedule of condition documenting the condition of the Demised Premises from the date the lease is granted.

The Tenant is to be responsible for replacing the window panes if damage is caused by the tenant or malicious damage.

The Tenant shall be responsible for all items of soft facilities management (Soft FM). For the avoidance of doubt these are listed as follows:-

Grounds maintenance. Window cleaning. Pest control. General and recyclable waste collections / disposal. Confidential waste collections. Cleaning of all accommodation areas and compliance with hygiene standards. Use of all service apparatus in an appropriate and responsible manner in accordance with instructions and manuals where provided. Maintenance and upkeep of telecom and IT installations. Routine / regular water / legionella testing and monitoring.

The Landlord will make reasonable endeavours to keep the structure, roof and foundations of the Demised Premises in repair. To include the walls,

Page 246 windows, boiler, all pipes, wires, cables, sewers, gutters, drains, ducts, flues, cisterns and tanks exclusively serving the Demised Premises. Specifically excluded from the Landlord’s responsibility is blocked sinks and toilets.

The Landlord shall be responsible for all items of hard facilities management (Hard FM). For the avoidance of doubt these items are listed as follows:-

Fire alarm and fire protection systems to include required testing of Fire Extinguishers (note that the Tenant will be responsible for any costs arising from false fire alarms). Hot and Cold Water supplies - Legionella and water testing/pressurisation and thermostatic issues. This will be the annual legionella testing of water systems. Emergency lighting. Compliance with electrical safety standards (note that the Tenant is to take responsibility for portable appliance testing for their own electrical equipment). Servicing of the RFID equipment. CCTV systems where installed. Ensure annual servicing of and safety of gas installations (boilers, hot water units, fires etc). Security systems and intruder alarms. Lifts where installed. Air conditioning systems, where installed. Reactive repair to the external fabric of the building, mechanical and electrical systems, air conditioning, heating and ventilation systems. External decoration.

7.0 Alterations External works: Permitted subject to Landlord consent. External structural works: Permitted subject to Landlord consent. Internal structural works: Permitted subject to Landlord consent. Internal non structural works: Permitted subject to Landlord consent.

Any alterations must be documented in a separate licence agreement to be annexed to the lease.

The Tenant will be responsible for reinstatement at lease end if required by the Landlord.

8.0 Permitted Use The Permitted Use will be restricted to a community activity hub use unless otherwise agreed between the parties to the lease and will also take into account uses proposed in the business case.

The lease will allow the Tenant to hire out space to

Page 247 other individuals or groups on an ad hoc basis.

Any surplus funding generated by the Tenant as a result of commercial activity is to be used to fund the development and delivery of the community activities.

9.0 Insurance The Landlord to be responsible for insuring the Demised Premises. LCC’s insurance will cover for only fire, lightning, explosion, aircraft impact, storm (as defined in the Beaufort scale) and flood (a natural body of water escaping from its natural confines). Any additional cover required will be the responsibility of the Tenant.

The Tenant to be responsible for contents insurance to include the Landlord’s contents such as book stock, shelving, ICT equipment.

The Tenant is to maintain adequate public liability insurance in respect of the Demised Premises and indemnify the Landlord against all claims whatsoever arising out of the Tenant’s use as a result of the grant of the lease.

10.0 Dilapidations on Dilapidations to be scheduled and given to the Tenant termination before the termination date, being either the expiry of the term or upon receipt of 6 months written notice from the Tenant.

11.0 Other matters The Tenant will be required to covenant to comply with freehold covenants and encumbrances.

11.1 Legal Costs Each party to pay their own legal costs including costs of approval by the Landlord for any fit out works required by the Tenant.

11.2 Conditions Information relating to any other conditions of the lease such as planning.

11.3 General (a) Disability Discrimination Act 1995 issues (b) Asbestos register (c) Environmental issues (d) Health and safety file (e) Fire safety certificate (f) Energy Performance Certificate (g) Carbon Reduction Commitment issues

11.4 Landlord’s Solicitors Legal Services Lincolnshire County Offices Newland Lincoln LN1 1YS

Contact Name: To be inserted.

Page 248

11.5 Tenant’s Solicitors Company name: Company address:

Contact name: E-mail: Telephone: 11.6 Timing and other Target date of lease completion to be agreed matters between the parties to the lease.

11.7 No contract These Heads of Terms are subject to contract.

11.8 Landlord’s agent Mouchel - Estates Mill House Brayford Wharf North Lincoln LN1 1YT

Contact Name: To be inserted

11.9 Tenant’s agent Agent’s name: Correspondence address: Contact name: Email: Telephone:

8.3 LCC as landlord is responsible for the fabric of the building and will determine repairs at their own discretion. The programme of works will be agreed based on the priority of needs for any particular year. This means there is no change to the current Total Facilities Management (TFM) arrangements for freehold properties.

8.4 A minority of libraries operate from leasehold premises. Where an EOI from a community group has been received and they wish to operate their group from an alternative location LCC will seek to terminate these agreements at the earliest opportunity.

8.5 The council will look to terminate those leasehold agreements where community groups have expressed an option to work from an alternative location. For those EOIs that have suggested staying in the existing location we will seek to work with community groups to promote direct lease arrangements with landlords in the first instance.

8.6 The council has looked into the possibility of brokering both cost effective public liability and contents insurance for community groups. However, we are not authorised under FSA regulations to provide this service.

8.7 What the council can do is:

8.7.1 Provide a 'signpost' to Zurich Municipal (the council's insurers) who offer Community Starter Policies (either individually or as a scheme). We can help to facilitate any early discussions between the two parties, but we are not 'recommending' a particular product or service nor acting in a 'broker' capacity.

Page 249 Ultimately it is for each community group to decide where they place their insurances.

8.7.2 Provide a 'signpost' to the British Insurance Brokers' Association (BIBA) http://www.biba.org.uk/CustomerHome.aspx where further advice/guidance is readily available about the background to different types of insurances and factors to consider when making their insurance decisions. BIBA also provide a 'Find a Broker' helpline which may be of assistance should any of the community Groups prefer to appoint a broker to help them find suitable cost effective insurance.

8.7.3 Continue to insure buildings where the county council remains as freeholder of premises leased to a community group. Responsibilities will be set out within the Heads of Terms (see section 8.2 above)

8.8 If any of the community groups decide to move their library activities to a non-LCC owned property then they would be required to source their own buildings insurance.

8.9 As part of the council's asset management a grant could be given to the community from the capital receipt of an LCC freehold building in which community activities have been delivered, where those activities have subsequently been relocated. This is in addition to the initial grant application funding. A business case led by LCC will assess how the proposal will contribute to the economic, social or environmental wellbeing and need of an area to sustain a community hub.

8.10 The offer in relation to a lease at a peppercorn rent and the provision of capital and revenue grants have been considered from the point of view of State Aid and are considered to be lawful insofar as they support the provision of non-commercial activity (a community-run hub, and in particular library) which does not operate within a Europe-wide market. Insofar as any proposal involves ancillary commercial activity it is considered that the levels of grant aid cab be accommodated within the de minimis exemption. This will be kept under review as business cases are developed and implemented.

9.0 Information and Communications Technology (ICT)

9.1 A "fully managed" service which essentially matches the IT provision available to Tier 1 and Tier 2 libraries would be offered. LCC's IT service delivery partner would be able to manage the broadband links, provision and maintenance of the LMS and Public Network machines, secure and filtered network access and any Wi-Fi capabilities. All IT costs, including software licencing would be covered.

9.2 If Tier 3 libraries/community hubs were not to undertake any provision of IT from LCC, they could procure their own broadband lines and computer systems and access the Library Management System (LMS) via the internet without any additional costs to the county council. The only constraint in this scenario is that the broadband line should have a "fixed IP" address, which is essentially a unique identifier that allows traffic from unauthorised sources to be prevented from accessing to the LMS and therefore safeguarding citizen data. ICT equipment within their community libraries would not be supported by LCC and the library would need to make its own provision for any services offered and any safeguarding (internet filtering etc) required.

Page 250 10.0 Staffing and Transfer of Undertakings Regulations (Protection of Employment) Regulations 2006 (TUPE)

10.1 The purpose of TUPE is to safeguard employees' rights when the business in which they work transfers to another. It also extends to situations where a service is either outsourced for the first time, re-tendered or brought back in-house and delivered internally. Whether TUPE applies and if so which staff if any transfer as a result depends on the facts of each case. We will discuss these issues with community groups early on and continue to work closely with them during the development of their business cases to ensure that the legal obligations of the Council and the community group are dealt with smoothly and with the minimum administrative burden to the community group. The Grant Agreement will contain provisions to protect the community group from any financial liability.

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Page 252 Appendix 11 Tier 3 Transition Library RFID Current Opening Hours Reduced Opening Hours Total Vols Total Vols Alford


Monday Closed 3 Monday Closed 3 Tuesday 10.00 - 5.00 Tuesday 10.00 - 2.00 Wednesday Closed Wednesday Closed Thursday Closed Thursday Closed Friday 10.00 - 7.00 Friday 1.00 - 6.00 Saturday 10.00 - 1.00 19 Saturday 10.00 - 1.00 12 Birchwood


Monday 10.00 - 6.00 Monday 10.00 - 2.00 Tuesday Closed Tuesday Closed Wednesday 10.00 - 6.00 Wednesday 10.00 - 2.00 Thursday Closed Thursday Closed Friday 10.00 - 6.00 Friday 1.00 - 6.00 Saturday 10.00 - 1.00 27 Saturday 10.00 - 1.00 16 Boultham Monday 10.00 - 6.00 Monday 10.00 - 2.00 Tuesday 2.00 - 6.00 Tuesday 1.00 - 6.00 Wednesday Closed Wednesday Closed Thursday 2.00 - 6.00 Thursday Closed Friday 10.00 - 6.00 Friday 10.00 - 2.00 Saturday 10.00 - 1.00 27 Saturday 10.00 - 1.00 16 Bracebridge Monday 10.00 - 2.00 Monday Closed Tuesday Closed Tuesday Closed Wednesday 1.00 - 6.00 Wednesday 10.00 - 1.00 Thursday Closed Thursday Closed Friday 10.00 - 1.00 Friday Closed Saturday 10.00 - 1.00 15 Saturday 10.00 - 1.00 6 Bracebridge Heath Monday Closed Monday Closed Tuesday 3.00 - 6.00 Tuesday 10.00 - 1.00 Wednesday Closed Wednesday Closed Thursday 10.00 - 2.00 Thursday Closed Friday Closed Friday Closed Saturday 10.00 - 1.00 10 Saturday 10.00 - 1.00 6 Branston Monday 9.00 - 6.00 Monday 10.00 - 2.00 Tuesday Closed Tuesday Closed Wednesday 10.00 - 7.00 Wednesday 10.00 - 2.00 Thursday Closed Thursday Closed Friday 9.00 - 6.00 Friday 1.00 - 6.00 Saturday 10.00 - 1.00 30 Saturday 10.00 - 1.00 16 Burgh le Marsh Monday 2.00 - 6.00 Monday Closed Tuesday Closed Tuesday Closed Wednesday Closed Wednesday Closed Thursday 10.00 - 1.00 Thursday 10.00 - 1.00 Friday Closed Friday Closed Saturday 10.00 - 1.00 10 Saturday 10.00 - 1.00 6 Caistor


Monday 11.00 - 5.00 LCC Monday 10.00 - 2.00 LCC Tuesday 9.00 - 5.00 Vols Tuesday 9.00 - 5.00 Vols Wednesday 9.00 - 5.00 Vols Wednesday 9.00 - 5.00 Vols 9.00 - 10.00 Vols 9.00 - 10.00 Vols Thursday 10.00 - 5.00 LCC Thursday 2.00 - 5.00 LCC Friday 9.00 - 5.00 Vols Friday 9.00 - 5.00 Vols 10.00 - 1.00 LCC 10.00 - 1.00 LCC Saturday 9.00 - 5.00 Vols Saturday 9.00 - 5.00 Vols Vols Vols Sunday 10.00 - 4.00 16 (Total 38) Sunday 10.00 - 4.00 10 (Total 38)

Page 253 10.00 - 1.00 Cherry Willingham Monday 2.00 - 5.00 Monday 10.00 - 12.00 Tuesday Closed Tuesday Closed Wednesday Closed Wednesday Closed Thursday 2.00 - 6.00 Thursday 2.00 - 5.00 Friday Closed Friday Closed Saturday 10.00 - 1.00 13 Saturday 10.00 - 1.00 8 Coningsby Monday 10.00 - 5.00 Monday 10.00 - 2.00 Tuesday 10.00 - 6.00 Tuesday 1.00 - 6.00 Wednesday 10.00 - 1.00 ELDC Wednesday 10.00 - 1.00 ELDC (3 hrs) Thursday 10.00 - 1.00 Thursday Closed Friday 10.00 - 5.00 Friday 1.00 - 5.00 Saturday 10.00 - 1.00 28 3 Saturday 10.00 - 1.00 16 3 Crowland


Monday 9.30 - 12.30 CC VOLS Monday 9.30 - 12.30 CC VOLS 9.30 - 11.00 9.30 - 11.00 Tuesday 11.00 - 5.00 LCC CC VOLS Tuesday 11.00 - 2.00 LCC CC VOLS Wednesday 9.30 - 10.00 LCC CC VOLS Wednesday 9.30 - 10.00 CC VOLS 9.30 - 12.30 9.30 - 12.30 Thursday 2.00 - 6.00 LCC CC VOLS Thursday 2.00 - 6.00 LCC CC VOLS Friday 9.30 - 12.30 CC VOLS Friday 9.30 - 12.30 CC VOLS Saturday 10.00 - 1.00 16 11 Saturday 10.00 - 1.00 10 Total 11 hrs Deepings Monday 10.00 - 7.00 Monday 10.00 - 2.00 Tuesday Closed Tuesday Closed Wednesday 10.00 - 7.00 Wednesday 1.00 - 6.00 Thursday Closed Thursday Closed Friday 10.00 - 7.00 Friday 1.00 - 6.00 Saturday 10.00 - 1.00 30 Saturday 10.00 - 1.00 17 Donington Monday 1.00 - 5.00 Monday Closed Tuesday Closed Tuesday Closed Wednesday 9.00 - 1.00 Wednesday 10.00 - 1.00 Thursday Closed Thursday Closed Friday 1.00 - 6.00 Friday 2.00 - 6.00 Saturday 10.00 - 1.00 16 Saturday 10.00 - 1.00 10 Ermine


Monday 10.00 - 6.00 Monday Closed Tuesday 2.00 - 6.00 Tuesday 10.00 - 1.00 Wednesday Closed Wednesday Closed Thursday 2.00 - 6.00 Thursday 1.00 - 6.00 Friday 10.00 - 6.00 Friday 1.00 - 6.00 Saturday 10.00 - 1.00 27 Saturday 10.00 - 1.00 16 Holbeach Monday 10.00 - 6.00 Monday 1.00 - 6.00 Tuesday Closed Tuesday Closed Wednesday 10.00 - 1.00 Wednesday 10.00 - 1.00 Thursday 10.00 - 5.00 Thursday Closed Friday 10.00 - 7.00 Friday 1.00 - 6.00 Saturday 10.00 - 1.00 30 Saturday 10.00 - 1.00 16 Keelby Monday Closed 2 Monday Closed 2 Tuesday Closed Tuesday Closed Wednesday 3.00 - 6.00 Wednesday 3.00 - 6.00 Thursday Closed Thursday Closed Friday 3.00 - 7.00 Friday Closed Saturday 10.00 - 1.00 10 Saturday 10.00 - 1.00 6 Kirton Monday Closed Monday Closed Tuesday 10.00 - 5.00 Tuesday 10.00 - 1.00 Wednesday Closed Wednesday Closed Thursday 1.00 - 7.00 Thursday 2.00 - 6.00 Friday Closed Friday Closed

Page 254 Saturday 10.00 - 1.00 16 Saturday 10.00 - 1.00 10

Page 255 Metheringham


Monday 2.00 - 5.00 Monday 2.00 - 5.00 Tuesday Closed Tuesday Closed Wednesday 2.00 - 6.00 Wednesday 2.00 - 6.00 Thursday Closed Thursday Closed Friday 10.00 - 5.00 Friday Closed Saturday 10.00 - 1.00 17 Saturday 10.00 - 1.00 10 Nettleham


Monday Closed Monday Closed Tuesday 10.00 - 1.00 Tuesday 10.00 - 1.00 Wednesday 2.00 - 6.00 Wednesday Closed Thursday Closed Thursday Closed Friday 2.00 - 7.00 Friday 2.00 - 6.00 Saturday 10.00 - 1.00 16 Saturday 10.00 - 1.00 10 North Hykeham


Monday 10.00 - 6.00 Monday 10.00 - 2.00 Tuesday 10.00 - 6.00 Tuesday 1.00 - 6.00 Wednesday Closed Wednesday Closed Thursday 10.00 - 1.00 Thursday Closed Friday 10.00 - 6.00 Friday 1.00 - 6.00 Saturday 10.00 - 1.00 30 Saturday 10.00 - 1.00 17 Pinchbeck Monday Closed 5 Monday Closed 10.00 - 1.-00 Tuesday 2.00 - 4.00 Tuesday 10.00 - 1.-00 10.00 - 1.-00 10.00 - 1.-00 Wednesday 2.00 - 4.00 PC Wednesday 2.00 - 4.00 PC (5hrs) 10.00 - 1.-00 Thursday 2.00 - 4.00 Thursday 10.00 - 1.-00 Friday Closed Friday Closed Saturday Closed 10 5 Saturday Closed 6 5 Ruskington Monday Closed Monday Closed Tuesday 10.00 - 2.00 Tuesday Closed Wednesday Closed Wednesday Closed Thursday 1.00 - 6.00 Thursday 2.00 - 5.00 Friday Closed Friday Closed Saturday 10.00 - 1.00 12 Saturday 10.00 - 1.00 6 Scotter Monday Closed 2 Monday Closed 2 Tuesday Closed Tuesday Closed Wednesday Closed Wednesday Closed Thursday 2.00 - 5.00 Thursday 2.00 - 5.00 Friday 10.00 - 5.00 Friday 10.00 -1.00 Saturday Closed 10 Saturday Closed 6 Skellingthorpe Monday Closed Monday Closed Tuesday Closed Tuesday Closed Wednesday 2.00 - 6.00 Wednesday 2.00 - 5.00 Thursday Closed Thursday Closed Friday 2.00 - 5.00 Friday Closed Saturday 10.00 - 1.00 10 Saturday 10.00 - 1.00 6 Spilsby


Monday 10.00 - 4.00 Monday Closed Tuesday Closed Tuesday Closed Wednesday 10.00 - 2.00 Wednesday 10.00 - 2.00 Thursday Closed Thursday Closed Friday 10.00 - 6.00 Friday 1.00 - 6.00 Saturday 10.00 - 1.00 21 Saturday 10.00 - 1.00 12 Sutton-on-Sea Monday 10.00 - 1.00 Monday 10.00 - 1.00 Tuesday Closed Tuesday Closed Wednesday 10.00 - 6.00 Wednesday 2.00 - 4.00 Thursday Closed Thursday Closed Friday Closed Friday Closed PC Vols 3

Page 256 Saturday 10.00 - 1.00 14 3 Saturday 10.00 - 1.00 8 3

Page 257 Wainfleet Monday Closed Monday Closed Tuesday 2.00 - 5.00 Tuesday 2.00 - 4.00 Wednesday Closed Wednesday Closed Thursday 10.00 - 1.00 Thursday 10.00 - 1.00 Friday 1.00 - 6.00 Friday Closed Saturday 10.00 - 1.00 14 Saturday 10.00 - 1.00 8 Washingborough Monday 10.00 - 2.00 Monday Closed Tuesday Closed Tuesday Closed Wednesday 3.00 - 6.00 Wednesday 3.00 - 6.00 Thursday Closed Thursday Closed Friday Closed Friday Closed Saturday 10.00 - 1.00 10 Saturday 10.00 - 1.00 6 Welton


Monday 2.00 - 5.00 Monday 10.00 - 1.00 Tuesday 10.00 - 6.00 Tuesday 1.00 - 6.00 Wednesday Closed Wednesday Closed Thursday 10.00 - 6.00 Thursday 1.00 - 6.00 Friday 2.00 - 5.00 Friday Closed Saturday 10.00 - 1.00 25 Saturday 10.00 - 1.00 16 Wragby


Monday 10.00 - 2.00 LCC Monday 10.00 - 12.00 LCC Tuesday 10.00 - 2.00 LCC Tuesday Closed Wednesday 10.00 - 2.00 Vols Wednesday 10.00 - 2.00 CCG Vols (4hrs) Thursday 10.00 - 2.00 LCC Thursday Closed 10.00 - 2.00 Vols 10.00 - 2.00 CCG Vols (4hrs) Friday 2.00 - 7.00 LCC Friday 2.00 - 5.00 LCC Saturday 10.00 - 1.00 20 8 Saturday 10.00 - 1.00 8 8

Page 258