Managing the Challenge of

April 10 & 11, 2008 Wilshire Grand, Los Angeles University of Southern California is proud to be a sponsor of the National Network for Social Work Managers

Founded in 1985, the National Network for Social Work Managers (NNSWM) is the only social work organization dedicated to management. NNSWM recognizes, supports and represents the unique skills and competencies required for the delivery of knowledge-based and people-centered programs and services. Located at the University of Illinois at Chicago, NNSWM is affiliated with Administration in Social Work, a journal published by Taylor & Francis.

nnn%ljZ%\[l&jfZ`Xcnfib www.socialworkmanager.org Thursday, April 10 Friday, April 11

9:00 a.m. Registration 8:00 a.m. Registration Foyer Foyer

10:00 a.m. Welcome Pacific Ballroom Bruce Friedman, NNSWM President 8:30 a.m. Continental Breakfast and Discussion Tables Golden State Room Keynote Address: Lessons from Los Angeles - The Homelessness Capital of America Torie Osborn, National Consultant on Homelessness 9:30 a.m. Concurrent Workshops Response to Keynote Alicia Lara, Vice President of Community Investment, United Way of Greater Los Angeles Fernwood Room Impacting Services to Runaway and Homeless Youth: A Hollywood Story Marvin Southard, Director, County of Los Angeles Department of Mental Health Daniel Ballin, Director of Clinical Services, Covenant California Heather Carmichael, Associate Executive Director, My Friend’s Place Audience Q&A Arlene Schneir, Program Administrator, Childrens Hospital Los Angeles

11:30 a.m. Break Glenwood Room Ending Family Homelessness through “ First” Ryan Macy-Hurley, Coordinator, Institute for Research, Training, and Technical Assistance, Beyond Shelter 11:45 a.m. Awards Luncheon sponsored by Taylor & Francis Tanya Tull, President/CEO, Beyond Shelter Pacific Ballroom Presentation of the Exemplar Award and Organizational Excellence Award Recognition of Mark Moses Social Work Management Fellows Westwood Room Executive Director’s Session Mike Hoff, President, Hoff Consulting Plenary Presentation Michàlle Mor Barak, Lenore Stein-Wood and William S. Wood Professor in Social Work 11:30 a.m. Break and Business in a Global Society, University of Southern California School of Social Work 11:45 a.m. Annual Membership Luncheon 1:15 p.m. Break Golden State Room Plenary Presentation 1:30 p.m. Concurrent Workshops Gretchen Dykstra, Strategic Communications and Program Development Consultant

Fernwood Room Building Effective Partnerships 1:30 p.m. Concurrent Workshops Jennifer Chang, Managing Director, PATH Partners Associates Shane Goldsmith, Executive Director, PATH Ventures Fernwood Room Services for Homeless Veterans Richard Caines, Director, Workforce and Economic Development, Weingart Center Association Glenwood Room Nonprofits as Businesses, Not Just Causes: The Theory and Practice of Social Enterprise Rachel Feldstein, Associate Director, New Directions, Inc. Mark Loranger, Vice President, Chrysalis Enterprises, Chrysalis – Changing Lives Through Jobs Toni Reinis, Executive Director and Co-Founder, New Directions, Inc. Glenwood Room Housing Strategies for the Chronically Homeless in Los Angeles Adlai Wertman, Professor of Clinical Social Responsibility, University of Southern California Marshall Fran Hutchins, Policy and Planning Analyst, Los Angeles Homeless Services Authority School of Business Taimur Khan, Policy and Planning Analyst, Los Angeles Homeless Services Authority

Westwood Room Survival Strategies for Nonprofits in the Era of Performance Accountability: Defining Results Westwood Room The Community Model: Bringing Housing and Harm Reduction Together Lawrence Martin, Professor, Public Affairs, Public Administration and Social Work, University of Shannon Murphy, Deputy Director, Lamp Community Central Florida College of Health and Public Affairs Jonathan Bryan, Supportive Housing Advocate, Lamp Community Bea Stotzer, CEO, NEW Capital Jeffrey Sutton, Resident, Parker

3:30 p.m. Break 3:30 p.m. Adjourn

4:00 p.m. Reception and Exhibits Pacific Ballroom Thank you to Watt Housing for generously underwriting Institute Speakers the NNSWM 19th Annual Management Institute: Torie Osborn Managing the Challenge of Homelessness. As a member of Los Angeles Mayor Antonio R. Villaraigosa’s cabinet, Torie Osborn inaugurated a new position as public liaison to the philanthropic community and developed the Mayor’s policy plan on homelessness. She also helped develop the Mayor’s economic opportunity agenda on housing, jobs and economic development, coordinating with nonprofits, businesses, philanthropies, and city and county agencies. She is currently a senior advisor to the United Way and several key foundation leaders, as well as senior advisor to the Mayor.

Alicia Lara As vice president of community investment at the United Way of Greater Los Angeles, Alicia Lara is responsible for the development and management of United Way’s grant making and initiatives. She currently serves on boards of PHFE Management Solutions, St. Joseph Health Systems Foundation and the Los Angeles United Methodist Urban Foundation.

Marvin Southard As director of the Los Angeles County Department of Mental Health, Marvin Southard leads the largest public mental health system in the country, serving over 200,000 clients annually in one of the most ethnically diverse counties in the nation with a budget of over $1 billion. Named 2006 Social Worker of the Year by the National Association of Social Workers, California Chapter, he is also the recipient of NAMI’s 2003 award for Excellence in Community Mental Health.

SCOTT WATT Michàlle Mor Barak Winner of the 2007 Academy of Management George R. Terry Book Award for the most outstanding contribution to the The Watt family of companies, headed by Ray Watt and Scott Watt, has developed homes for over 100,000 families and eight advancement of management knowledge for Managing Diversity: Toward a Globally Inclusive Workplace, Michàlle Mor Barak million square feet of industrial and professional office space, including Watt Plaza, a twin 23-story office complex in Century is the Lenore Stein-Wood and William S. Wood Professor in Social Work and Business in a Global Society at the University of City. The organization has built 50 shopping centers, three major first class hotels, six major master-planned communities on Southern California School of Social Work. She also holds a joint appointment with the USC Marshall School of Business. 1,200 to 3,600 acres incorporating golf courses, commercial centers and other major amenities.

Ray Watt has been a major contributor to many charities including the Boy Scouts of America, USC School of Architecture and Gretchen Dykstra the American Heart Association. He has served on the Board of Directors of several civic organizations, including Los Angeles A consultant in strategic communications and program development in New York, Gretchen Dykstra is currently working on public television station KCET, the Los Angeles Area Council of the Boy Scouts and HOBY. He has also been director of the projects in the South Bronx and the East River Waterfront. Ms. Dykstra also serves as senior consultant to Rosanne Haggerty Corporate Fund for Housing, a nonprofit corporation dedicated to providing low-income housing in Southern California. and Common Ground Community helping to shape and advance a unique approach to community development in Brownsville, Brooklyn in conjunction with the New York City Housing Authority. Upon graduating from the University of Southern California in 1968, Scott Watt started his own homebuilding company and it soon became the fastest growing company in the West. From 1973 to 1976, Scott went back to school to obtain his masters in education at the University of Miami. In 1976, Scott returned to the Watt family of companies to serve as senior vice president of forward planning. Seven years later, as president of Watt Investment Properties, he completed $50 million in office buildings, Mark Moses Social Work Management Fellowship The National Network for Social Work Managers is pleased to announce the recipients of the first Mark Moses Social Work shopping centers and industrial buildings. In 1986, he became president of W & B Builders, parent to several Watt subsidiaries. Management Fellowship. These outstanding fellows were selected from a national pool of social work managers, academics and Under his leadership, the division completed more than a million square feet of commercial and industrial properties during a social work students who have made exemplary contributions to the field of social work management. three year span.

Richard Beaulaurier Bobby Boyd Scott, a board member at Union Rescue Mission, believes we are called to feed the hungry, clothe the poor and visit the sick Associate Professor Director as it is stated in Matthew 25. Scott’s vision is to end homelessness and create a campus environment at Skid Row. Scott Florida International University School of Social Work Catawba County (NC) Social Services views education as an essential component to the growth of the community and sits on the USC Alumni Board, USC Board of

Associates and the USC School of Social Work Board of Councilors. He is also a benefactor of the Los Angeles Opera and is on Herbert Bernsen LaVonna Connelly the Development Board of LACMA. Assistant Director MSW Student St. Louis County (MO) Department of Justice San Diego State University Institute Workshops

Building Effective Partnerships Ending Family Homelessness through “” Jennifer Chang, Managing Director, PATH Partners Associates Ryan Macy-Hurley, Coordinator, Institute for Research, Training, and Technical Assistance, Beyond Shelter Shane Goldsmith, Executive Director, PATH Ventures Tanya Tull, President/CEO, Beyond Shelter The needs of people experiencing homelessness are complex and no one agency can do everything for every individual. We all Beyond Shelter has been successfully operating a “Housing First” Program for families since 1988, and promoting this “refer” clients to other agencies, but these linkages often become the “weak link” in the chain of recovery. This workshop will innovative approach to ending family homelessness nationally since the early 1990s. This presentation will examine “housing share strategies and practical steps for building and managing meaningful partnerships with the agencies you need to better first” for homeless families and discuss: (1) how it generally differs from “housing first” for chronically homeless individuals; serve your mutual clients. The workshop is divided into two sections: integrated supportive services and integrating services into (2) the philosophy and basic components of the methodology; (3) the links between “housing first” programs and emergency housing programs. and transitional housing systems, as well as mainstream systems; and (4) strategies that are being used to transition traditional homeless programs and entire “continuums of care” to the “housing first” model. Nonprofits as Businesses, Not Just Causes: The Theory and Practice of Social Enterprise Mark Loranger, Vice President, Chrysalis Enterprises, Chrysalis – Changing Lives Through Jobs Executive Directors’ Session Toni Reinis, Executive Director and Co-Founder, New Directions, Inc. Mike Hoff, President, Hoff Consulting Adlai Wertman, Professor of Clinical Social Responsibility, University of Southern California Marshall School of Business This session will address executive team management, network building and improving communication. What is social enterprise? How do we define it and what does it look like? Nonprofits are experiencing increased pressure to create and manage self-sustaining models. How realistic are the expectations? Can social enterprise grow? Can it be replicated? This panel discussion followed by question and answer session will address these issues through the personal experiences Services for Homeless Veterans three seasoned professionals. Richard Caines, Director, Workforce and Economic Development, Weingart Center Association Rachel Feldstein, Associate Director, New Directions, Inc. This workshop will touch on issues of mental health, substance abuse and transitional housing as they apply to homeless Survival Strategies for Nonprofits in the Era of Performance Accountability: Defining Results veterans, as well as discuss the changing face of America’s veterans and the subsequent need for a shift in services. Lawrence Martin, Professor, Public Affairs, Public Administration and Social Work, University of Central Florida College of Health and Public Affairs Bea Stotzer, CEO, NEW Capital Housing Strategies for the Chronically Homeless in Los Angeles Trends in performance accountability are discussed together with ten strategies nonprofits can adopt to insure their future survival. Fran Hutchins, Policy and Planning Analyst, Los Angeles Homeless Services Authority In addition, the topics of network cultivation, benchmarking, and measures of effectiveness will be discussed. Taimur Khan, Policy and Planning Analyst, Los Angeles Homeless Services Authority This presentation will discuss the promises and challenges of “Housing First” and Permanent Supportive Housing models, including current implementation in the Los Angeles Continuum of Care. Impacting Services to Runaway and Homeless Youth: A Hollywood Story Daniel Ballin, Director of Clinical Services, Covenant House California Heather Carmichael, Associate Executive Director, My Friend’s Place The Community Model: Bringing Housing and Harm Reduction Together Arlene Schneir, Program Administrator, Childrens Hospital Los Angeles Shannon Murphy, Deputy Director, Lamp Community Hollywood Homeless Youth Project (HHYP) agencies have collaborated for many years in bringing a high quality of services Jonathan Bryan, Supportive Housing Advocate, Lamp Community to the Runaway and Homeless Youth (RHY) in the Hollywood Community. Recent grants have increased the need for a Jeffrey Sutto, Resident, Parker Apartments higher level of collaboration to successfully impact services in the areas of data collection, preventing youth violence and This workshop will discuss Lamp Community’s unique and successful approach for housing people who are homeless with co- implementation of “trauma informed” services. This workshop will address the characteristics of RHY, describe the process occurring disorders, using harm reduction, community building and housing first. utilized to build collaboration between the agencies, and discuss the major obstacles in this approach as well as the skills used to overcome them. Become a member of your professional Association today!

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Special practice sections that offer targeted networking and Services.

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To request more information, Degree Programs please contact: • Master of Social Work We are proud to co-sponsor NNSWM Management Institute 2008. Admissions Office • Doctor of Philosophy Jane Addams College of Social Work University of Illinois at Chicago Centers / Collaborations 1040 W. Harrison Street (M/C 309) • Midwest AIDS Training and Education Center Chicago, IL 60607 • Great Lakes Addiction Technology Transfer Center (312) 996-3218 • Midwest Latino Health Research, Training, and Policy Center Email: [email protected] • Jane Addams Center for Social Policy and Research http://www.uic.edu/jaddams/college/ • Jane Addams Substance Abuse Research Collaboration The mission of the NASW, California Chapter, is to participate in the Creasie Finney Hairston, PhD, Dean improvement of the conditions of life for all residents of California through promoting the quality and effectiveness of social work practice in the state.

Teaching a course? Request your complimentary review copy today at www.sagepub.com. Together Congratulations we’ll fight... to the 2008 IPNFMFTTOFTTJO(SFBUFS-" XJUI)PNF8BML BLGBNJMZXBML Mark Moses UPSBJTFBXBSFOFTTPGUIFQSPCMFN BOEUIFNPOFZUPGJYJU  PeterP M. Kettner CFDBVTFJOUIFGJHIUBHBJOTUQPWFSUZ ProfessorPr Emeritus, Arizona State University Distinguished RobertR M. Moroney united we’ll win. ArizonaAr State University Management LawrenceLa L. Martin UniversityUn of Central Florida Fellows Designing and Managing Programs: An Effectiveness-Based Approach, Third Edition, is an updated version of THE classic +PJOVTPO/PWFNCFSUI book on program management and design. This new edition is BU&YQPTJUJPO1BSL written in a deliberate manner that has students following the 'JHIUJOH1PWFSUZJO(SFBUFS-" program planning process in a logical manner. Students will learn to 5IF6OJUFE8BZ Karen Beyer track one phase to the next, resulting in a solid understanding of the 'PSNPSFJOGPSNBUJPO QMFBTFWJTJU issues of internal consistency and planning integrity. NNSWM Board Member XXXVOJUFEXBZMBPSH

Paperback: $47.95 ISBN: 978-1-4129-5195-1 November 12, 2007, 320 pages From the book Finding Grace: The Face of America’s Homeless, photography by Lynn Blodgett, published by Earth Aware Editions, copyright © 2007.

Jackson State University HB08020304_Kettner ad_3.75x5.indd 1 3/10/2008 9:56:06 AM Every Child CONGRATULATIONS Should Know Some to the

National Network for Social Work Dr. Lynn K. Jones Managers J LEADERSHIP COACH AND ORGANIZATIONAL CONSULTANT y in O Each Day on its Phone: 601-979-8836 Fax: 601-979-8837

Website: www.jsums.edu/~cps 19th Annual Management Institute Pressley Ridge focuses on the strengths of each child and family with the belief that it is possible to teach “EMPOWERING PEOPLE competence and that change is possible. By developing “Managing the Challenge of Supporting Nonprofits to achieve trusting relationships with our dedicated staff, even the THROUGH PUBLIC SERVICE” Homelessness” their missions and coaching leaders most troubling kids can grow and succeed.We provide care to execute their vision. for 2,000 children and their families every day, through: The mission of the College of Public Service is • Treatment Foster Care Services to educate students from diverse backgrounds • Residential Services for outstanding professional service and to • Community-based Services develop local, national, and international • Education Services innovative leaders in the professional academic disciplines represented in the Pressley Ridge offers innovative programs in Delaware, Kentucky, Maryland, Ohio, Schools of Health Sciences, Policy and Pennsylvania, Texas, Virginia, West Virginia and the District of Columbia. Internationally, our programs serve children and families in Hungary and Portugal. The Pressley Ridge Institute Planning, and Social Work. 805-448-7681 shares our innovative methods through training and consulting, helping other organizations www.lynnkjones.org improve the system of care for children around the world.

412.872.9400 www.pressleyridge.org Gwendolyn Spencer Prater, Dean By God's Grace, Serving the Homeless in Los Angeles since 1891

MTI RESIDENTIAL SERVICES, INC. WENDELL KNIGHT, MSW, CSWM CHIEF EXECUTIVE OFFICER 476 48TH Street, 4th Floor Brooklyn, NY 11220 (718) 492-1733 www.mtiresidentialservices.org

! Provides housing to over 300 ! Supported Services include: " Case Management Individuals and Families " Job Readiness ! Homelessness Transitional & " Substance Abuse Counseling " ADL/Life Sills Training Permanent Supported Housing " Financial Management ! Serves Brooklyn, Queens, Staten Island, Nassau and Suffolk Counties

Best wishes to the Network from Administration in Social Work -LEON GINSBERG, EDITOR

Andy Bales, Union Rescue Mission CEO, reaching out to the homeless At Union Rescue Mission, we pray that we can create an environment of love and compassion that will help peel away the layers of hurt and despair that lock people into homelessness. Every day can be a miracle in someone’s life and become an opportunity for someone to start over again.

UnionRescueMission.org & HopeGardens.org (213) 347-6300 545 S. San Pedro St., Los Angeles, CA 90013 www.socialworkmanager.org