State of New Hampshire
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State of New Hampshire REQUEST FOR PROPOSAL For PBM Technology Platform Services RFP # 2387-21 RESPONSES DUE BY: December 1, 2020 at 2:00 PM Eastern Time (ET) Department of Administrative Services Division of Risk & Benefits State of New Hampshire Table of Contents SECTION I: INTRODUCTION .......................................................................................................................... 2 RFP Timetable ............................................................................................................................................. 2 Background ................................................................................................................................................. 2 Objective ..................................................................................................................................................... 4 SECTION II: BIDDING INSTRUCTIONS AND CONDITIONS ................................................................... 5 Procedural Requirements ........................................................................................................................... 5 Questions/Addenda .................................................................................................................................... 7 Legal Requirements ..................................................................................................................................... 8 Evaluation Process .................................................................................................................................... 10 Definitions ................................................................................................................................................. 12 SECTION III: REQUIRED SERVICES AND CONTRACT TERMS AND CONDITIONS ..................... 13 Minimum Qualifications: ........................................................................................................................... 13 Required Contract Terms and Conditions ................................................................................................. 13 SECTION IV: SCOPE OF SERVICES ............................................................................................................ 15 Account Management ............................................................................................................................... 15 PBM Reverse Auction ................................................................................................................................ 15 Ongoing Claims Invoice Review................................................................................................................. 17 Invoice Discrepancy Reporting .................................................................................................................. 18 Market Checks ........................................................................................................................................... 18 SECTION V: FINANCIAL (50 Points) ............................................................................................................. 19 SECTION VI: QUESTIONNAIRE (45 Points) ................................................................................................ 20 SECTION VII: PERFORMANCE GUARANTEES (5 Points) ...................................................................... 27 SECTION VIII: CLIENT REFERENCES ....................................................................................................... 32 APPENDICES: .................................................................................................................................................... 33 APPENDIX A: State of NH Transmittal Letter ................................................................................................ 34 APPENDIX B: Form P-37 (version 12/11/2019).............................................................................................. 36 APPENDIX C: Business Associate Agreement ................................................................................................ 41 APPENDIX D: Required Protection of Confidential Information and Data Security ...................................... 51 APPENDIX E: RSA 21-I:96-98 ........................................................................................................................ 54 1 State of New Hampshire SECTION I: INTRODUCTION This Request for Proposal (“RFP”) is issued by the Department of Administrative Services (DAS), acting through the Division of Risk & Benefits, for a contract for technology platform services to assist the State in running a reverse auction to procure Pharmacy Benefit Management (PBM) services for the State Employee and Retiree Health Benefit Plan and to provide ongoing pharmacy invoice reviews and other related services as described herein. RFP TIMETABLE The following table provides a Timetable for the RFP through contract finalization and approval. The State reserves the right to amend this Timetable at its sole discretion and at any time through a published Addendum. Action Due Date (Eastern Time) RFP Released October 30, 2020 Deadline for Bidder Inquiries and/or Requests for No later than November 12, 2020 by 3:00 PM Clarification and Proposed Specification Changes ET Response to Bidder Inquiries and/or Requests for No later than November 17, 2020 Clarification and Proposed Specification Changes Proposal Submission Deadline December 1, 2020 at 2:00 PM ET Contract Effective Date Upon Governor and Council Approval BACKGROUND The State currently provides self-funded pharmacy benefits to active employees, non-Medicare retirees, and dependents. In addition, the State provides self-funded pharmacy benefits to Medicare eligible retirees and dependents through a Medicare Part D employer group waiver plan (EGWP). Express Scripts, Inc. has been the State's PBM since January 1, 2014 and transitioned the Medicare population to an EGWP effective January 1, 2015. In compliance with RSA 21-I:96-98, (found here: http://www.gencourt.state.nh.us/rsa/html/i/21-i/21-i- mrg.htm and also attached hereto as Appendix E), this RFP is to support the State through the following: I. Adoption of a dynamically competitive reverse auction process for the state health plan selection of pharmacy benefit manager (PBM). II. Ongoing, real-time electronic review and validation of PBM claims invoices as the foundation for reconciling pharmacy bills. III. Conducting market checks using technology driven evaluation of the incumbent PBM's prescription drug pricing based on benchmark comparators. As a result of this procurement process and immediately upon Governor and Executive Council contract approval, the awarded Contractor will be required to provide services as outlined in this RFP. The PBM reverse auction planning shall take place February to March 2021. The PBM reverse auction RFP process and subsequent contract development shall take place April to July 2021. Following State evaluation of proposals, the resulting PBM contract will become effective January 1, 2022.The current enrollment and 2 State of New Hampshire total claim dollars and total claim count for calendar years 2018, 2019 and 2020 (through September) is provided below for Bidder reference: Current Enrollment Non-Medicare Medicare Retiree September 2020 Active Plans All Plans Retiree (EGWP) Subscribers 9,791 1,851 10,202 21,844 Members 24,347 2,482 10,202 37,031 Total Claim Dollars Active Plans Non-Medicare Medicare Retiree All Plans Retiree (EGWP) Calendar Year 2018 $41,976,385 $8,675,572 $37,377,182 $88,029,139 Calendar Year 2019 $42,346,496 $7,129,623 $41,255,202 $90,731,321 2020 Year-to-Date $33,772,882 $5,567,250 $34,568,692 $73,908,824 (through September) Claim Count Non-Medicare Medicare Active Plans All Plans Retiree Retiree (EGWP) Calendar Year 2018 Retail Claims 179,261 29,499 133,752 342,512 Mail Claims 96,465 22,889 137,339 256,693 Total Claims 275,726 52,388 271,091 599,205 Calendar Year 2019 Retail Claims 183,609 29,095 139,301 352,005 Mail Claims 94,907 21,121 139,127 255,155 Total Claims 278,516 50,216 278,428 607,160 2020 Year-to-Date (through September) Retail Claims 136,051 20,320 101,850 258,221 Mail Claims 71,764 15,807 105,555 193,126 Total Claims 207,815 36,127 207,405 451,347 3 State of New Hampshire OBJECTIVE The State is seeking proposals to provide technology platform services to assist the State in conducting an online automated reverse auction to support DAS and its authorized representatives in comparing the pricing for its PBM procurement for the State Employee and Retiree Health Benefit Plan. The Contractor must also assist with evaluating the qualifications of PBM bidders and to provide related professional services as described throughout this RFP. After conducting a PBM reverse auction, the Bidder must repurpose the reverse auction technology platform to assist the State with ongoing PBM invoice reviews for all invoiced PBM prescription drug claims throughout the life of the State's PBM contract. If requested by the State, the selected Bidder must also conduct a market check using technology driven evaluation of the incumbent PBM's prescription drug pricing based on benchmark comparators. 4 State of New Hampshire SECTION II: BIDDING INSTRUCTIONS AND CONDITIONS BIDDERS MUST complete all REQUIRED sections of the RFP and SUBMIT the proposal by the stated proposal submission deadlines. Do not alter any parts of this RFP, to include