Digital Agenda of Albania 2015-2020”

R E P U B L I C O F A L B A N I A COUNCIL OF MINISTERS MINISTRY OF INNOVATION AND PUBLIC ADMINISTRATION

CROSS-CUTTING STRATEGY “DIGITAL AGENDA OF ALBANIA 2015-2020”

CONTENT

PREFACE...... 6 INTRODUCTION ...... 8 CHAPTER I – CURRENT CONDITIONS...... 10 Development of legal and institutional framework ...... 11 Development of ICT infrastructure and the Internet...... 13 National Plan for the development of Broadband...... 14 Development of e-governance and information society...... 15 CHAPTER II - VISION, POLICIES AND STRATEGIC PRIORITIES...... 22 VISION …………………………………………………………………………...... 23 Main principles of the policy for developing the Digital Agenda...... 24 CHAPTER III – POLICY OBJECTIVES AND MAJOR PRODUCTS...... 26 CHAPTER IV – FINANCIAL RESOURCES...... 39 CHAPTER V – ACCOUNTABILITY, MONITORING AND EVALUATING ANALYSIS...... 41 APPENDIX1 ………………………………………………………………………………...... ….43 APPENDIX 2…………………………………………………………...... …58 APPENDIX 3 ...... 63 APPENDIX 4 ...... 67

3G Third generation of mobile telephony networks AKCE National Authority for Electronic Certification AKEP Authority of Electronic and Postal Communications AKSHI National Agency for Information Society AKTI Research, Technology and Innovation Agency ALCIRT National Agency for Computer Security AMA Audio-visual Media Authority APP Public Procurement Agency ASHDHGJH State Authority for GeoSpatial Data ASHZHI Albanian Agency for Investments Development BB World Bank BE European Union bSEE Broadband South Eastern Europe DAP Department of Public Administration DBAL Electronic Database for Higher Education DPZHFNH Department of Development, Financing and Foreign Aid Programming e- Biznesi Electronic Business ABBREVIATIONS LIST ABBREVIATIONS e-Government Electronic Governance eSEE Electronic South Eastern Europe e-Services Electronic Services EUROSTAT European Community Statistics Office GI Geographical Information GIS Geographical Information System GovNet Government Network IDI ICT Development Index INSTAT Institute of Statistics IoT Internet of Things IPB Index of basket prices in ICT IPR Intellectual Property Rights ISP Internet Service provider ITU International Telecommunications Union KDIMDP Information Rights and Privacy Protection Data Commissioner KE European Commission KM Council of Ministers MAS Ministry of Education and Sport MMSR Ministry of Social Welfare and Youth MSA Stabilization and Association Agreement MSH Ministry of Health MSHIAP Minister of State for Innovation and Public Administration MZHETS Ministry of Economic Development, Tourism, Trade and Enterprise MZHU Ministry of Urban Development NSDI National Infrastructure of Spatial Data OECD Organization for Economic Cooperation and Development OSHC Certification Service Provider PKI Public Key Infrastructures PQH Open Governance Partnership QKL National Licensing Center QKR National Registration Center QSUT University Hospital Center Tirana SEMD Court Management Electronic System SISP Public Health Information System SKZHI National Strategy for Development and Integration SMIP Pre-university Information Management System SPC Connectivity Public System TIK Information and Communication Technologies UN United Nations UNDP United Nations Development Programme VoIP Voice over IP xDSL Digital Data Transmission Technology 5 PREFACE

For decades the Internet and digital technologies have been gradually transforming economy, the society and our daily lives in many ways. Today, however, we are still counting our first steps towards the digital revolution that will bring profound transformation to the way we work, produce, live, receive services and acquire knowledge. The range and consequences of these expected changes are considered worldwide to be the second most important revolution, following the industrial one that marked the nineteenth century, improving dramatically the life of a significant part of the world population. Establishing a never-existed-before global social context, it has made knowledge accessible for everyone at a low cost, merely that of Internet access. Albania, like Europe and the world, is embracing this digital revolution by creating new opportunities for citizens and business to benefit. In this context, the Government of Albanian has taken a strong commitment towards supporting and promoting digital initiatives as a powerful tool that leads to modernized governance, increased know-how for a society that is more open, and a sustainable economic development for its citizens. Our efforts in this regard intended to foster regional cooperation and are coordinated with the European legal and institutional framework in the process of Albania’s integration into the European Union. Albania has adapted its legal framework on information society to comply with the EU Acquis Communautaire, while being constantly in touch with the dynamic developments of the Digital Single Market. Albania already possesses powerful instruments to develop the digital market and e-services, including full coverage of the population with mobile phones and secure identity cards, as well as a state consolidated and interactive digital infrastructure. Young in age, our population makes intensive use of mobile phones on the basis of a solid 3G-infrastructure, with the 4G service coverage having just started to spread. The secure identity cards provided to the Albanian citizens enable electronic identification and qualified electronic signatures that will help both the public and private sector develop reduced in time and cost-effective, services and processes. Our government systems are interconnected through an up-to-date infrastructure designed with the support of the European Union and other donors, and further

6 boosted also by the Albanian government investments. The Government Data Centre, established in line with international standards, serves local and central institutions. The unique public service portal, on the other hand, is offering a growing number of e-services. We are investing in the digital education, both for equipment and curricula, as well as are encouraging youth initiatives towards innovation through incentivising programs.

Technology is the future of world economic development. Our mission is to use it as a tool to ensure good governance and create development opportunities for the next generation. By the Digital Agenda Strategy 2015-2020, we define our vision and will to become a member of the European Union. Finally, while thanking all those who contributed to the development of this document, the donors who support our good-governance initiatives, I would like to invite everyone to work harder together for a successful delivery of the goals set in this document.

Dr. MILENA HARITO Minister of Innovation and Public Administration

7 INTRODUCTION

Information and Communication Techno- ctions by setting out measurable objectives: logies (ICT) play a specific role in the development of a competitive economy based on - First, in adding and promoting electro- knowledge and innovation. This technology nic services for citizens, businesses and allows for a higher life quality for the citi- administration. Increase of transpare- zens, assists in facilitation and efficiency of ncy and improvement of public admi- business processes, as well as the increase nistration services according to the of effectiveness and governance transfor- Open Government Partnership initiative mation. Development of the ICT sector is will remain a priority. considered a horizontal policy since the - Second, in using the ICT for the purposes effects and influence of its implementa- of education in order to transcend the tion is extended on all social and economic digital gap and to empower the youth. sectors of the country. Policies will be oriented toward the Priorities of ICT on a European level are improvement and expansion of human contained in Europe 20201 - a strategy for capacities in order to increase the nu- a sustainable and comprehensive growth, mber of consumers and to promote the which aims at the preparation of the EU development of e-service providers. economy for the challenges of the next dec- Thus, the creation of youth jobs who ade. The Digital Agenda for Europe (DAE)2, can be employed in the Albanian and re- is directly related to the field of Information gional market and beyond that, will be and Communication Technology. encouraged. To draw an analogy with the European - Third, in consolidating the digital infra- Union policies and priorities, the develo- structure in the whole territory of the pment of ICT and the digital agenda are part Republic of Albania, by strictly respe- of the programme of the Albanian Gove- cting the European principles of free and rnment for 2013-2017. The programme honest competition. views the ICT and e-services development Currently, the ICT are one of the major mo- as closely related to the economic and so- ving forces of economy. A quarter of GDP’s cial development of the country. The gove- growth in the EU comes from the ICT sector. rnment programme has determined that the Investments in ICT and innovation until 2020 government will work on three main dire- are expected to contribute in the producti-

1 http://eur-lex.Evropa.eu/LexUriServ/LexUriServ.do?uri=COM:2010:2020:FIN:EN:PDF 2 A Digital Agenda for Europe, COM(2010)245, approved on 19.05.2010, EC, http://www.digitalEvrope.org/ DesktopModules/Bring2mind/DMX/Download.aspx?Command=Core_Download&entryID=157&PortalId=0&Ta- bId=353

8 vity growth in the EU at a rate of 45%. In security levels for the information Albania, the electronic communication networks, integrate and computerize sector alone as part of ICT contributes in the Public Administration and private sector GDP at a calculated rate of 5-6%. services. ICT and digitalization processes support ICT and information society developments in modernization as follows: Albania were based on the European model, - Economic processes: through the just like the “eEurope”, “i2010” plans, etc. improvement of production capacities They are also compatible with the regional based on the ICT, knowledge economy developments, as well as with the integra- and establishments of start-ups, deve- tion perspective of the European Union. lopment of innovative and intelligent The main objective of the Digital Agenda for activities in cities and communities, Europe is the establishment of sustainable production growth in agriculture, social economic and social benefits deriving from enterprises, etc. the development of a single digital market - Social processes: through the improve- based on the utilization of the fast and ultra ment of services provided to the co- fast internet, and of the interacting appli- mmunity and that of the joint goods cations. The Digital Agenda for Europe has production, stimulation and facilitation identified seven priority dimensions (pillars) of social innovation, joint establishment closely interrelated to each-other: and utilization of resources and fina- ►► A single digital market; ncing3, etc. ►► Standards and interaction; - Institutional and administrative pro- ►► Faith and Security; cesses: through the e-government ►► Access to Fast and Ultra Fast Internet; services, digital identity, facilitation of ►► Research and Innovation; inter-institutional interaction, simplifica- ►► Improvement of Knowledge, Skills and tion of institutional and administrative Digital Inclussion; procedures, delivery of online auxiliary ►► ICT benefits for the whole society; assistance, participation of citizens and businesses in the decision making pro- In November 2013, the Southeastern Euro- cess, etc. pean countries adopted the Regional Strate- gy for Southeastern Europe, SEE-20204. The ICT are seen as a tool that changes the every- objectives for the development of the digital day life, transforms the work organization, agenda under the chapter of the Digital So- changes the existing markets by creating ciety, header “For a Smart Growth” have an new opportunities and businesses, changes important place in this strategic document. participation, cooperation and interaction Albania’s Digital Agenda for 2015-2020, models with the Public Administration, for which is presented in this document, takes an open and transparent governance. In this into consideration the objectives of the -re respect, the objectives are as follows: gional development specified in the Strategy - stimulation of the digitalization process SEE-2020 and supports the EU Digital Age- in a systematic and sustainable manner nda. After an analysis of the current situation in every field of life and economy; and developments, the document sets out - establishment of favorable conditions the vision and development objectives for for the fruition of suitable infrastru- the period 2015-2020, as well as the main ctures, such as, broadband networks, directions of policies that will be followed to data center, in order to guarantee high fulfill these objectives.

3 Known as “crowdsourcing” and “crowdfounding” 4 http://www.rcc.int/files/user/docs/SEE%202020%20Strategy%20Document%20-%20Draft%201.pdf

9 CHAPTER I 1 CURRENT CONDITIONS

The Cross-cutting Strategy for the Informa- ISSIS was also accompanied by an tion Society 2008-2013, adopted through action plan which was reviwed in 2011. The Decision No. 59 of the Council of Ministers, action plan for the period 2011-2013 included dated 21.01.2009, set out the main develo- activities related to the development of ICT, pment directions and objectives in the field e-governance and the information society of information society during this period of in general. Part of the activities of this plan time. This document replaced the first do- were fulfilled, whilst the rest of them are still cument of the ICT strategy adopted in 2003, ongoing. A number of activities have to be whilst it also ammended the main objectives readdressed and focused toward the frui- for the ICT as specified in the document for tion of the government programme for the the National Strategy for Development and consolidated development of the ICT infra- Integration 2007-2013. structure, increase of electronic services as The Cross-cutting Strategy for the Informa- well as the increase of utilization of these tion Society (ISSIS) was built in five main services by the citizens, business as well as components. This was based on the ICT co- the public administration itself. nditions and information society development in 2008, where a very low scale of Development of the internet, PC in the family and fixed telephony were identified, with the scale of mobile legal and institutional telephony at the level of 70%, a few deve- framework lopments of the electronic services mainly related to business, and an incomplete During the period of 2008-2013, a series of institutional and legal framework for the laws were drafted and adopted in compli- information society. These components are ance with the European Union standards. as follows: The efforts of the Albanian institutions during this period were focused into the develo- ►► Development of legal and institutional pment of the necessary legal and institutio- framework; nal framework in order to secure an efficient ►► Development of ICT infrastructure environment for communicating with the and the facilitation of cheap and fast business, establishment and maintanance of internet; the advanced electronic communication for ►► Development of e-governance; the needs of the public administration and ►► Education related to ICT knowledge; electronic governance, legal ammendmends ►► Promotion of e-business. for the management of the spectrum on the

11 basis of the principle of technological neu- - Law No. 10325, dated 23.9.2010, “On trality in order to promote the development the Basis of State Data”; of the broadband infrastructure, develo- - Law No. 9380, dated 28.4.2005, “On the pment and delivery of electronic services for Copyright and other Related Rights”; businesses as well as individuals within the - Law No. 72, dated 28.6.2012, “On the scope of electronic governance. Organisation and Functioning of the -Na The Albanin legislation in force related to the tional Geospatial Infrastructure in the electronic communications, information so- Republic of Albania”; ciety and press, intends to: - Law No. 146/2014 “On the Public Notifi- cation and Consultation”; - Eliminate the obstacles for the efficient - Law No. 119/2014 “On the Right of functioning of the internal market in Information”; the networks and services of electronic communications; Albania has harmonized the legislation on - Promote competition in the internal the cyber crime with the European Concil market; Convention on Cyber Crime (ETS No. 185). - Protect the consumer, etc. In 2004, Albania ratified “The Additional Protocol of the Cyber Crime Convention, The Stabilization Agreement, in its Articles for the penalization of racial and xenopho- 102-104, foresees the obligation of appro- bic natured acts carried out via computer ximation of internal legislation with that of systems” (ETS No. 189) and in 2008 there the acquis of the EU, as well as the appro- were ammendments of the Criminal Code to ximation with the EU policies. Also, the SAA also include provisions of cyber crime. requires a special attention in relation to re- The transposition of Directive 2001/29/EC specting the rights of intellectual property in related to the Intellectual Property in the programme transmission through the land- information society is still ongoing. line, satelite and cable networks, etc. A number of important laws have been A number of sub-legal acts mainly related to drafted and adopted in line with the SAA e-governance have also been adopted, such engagements, such as: as: - Law No. 9918, dated 19.05.2008, “On - DCM No. 248, dated 27.4.20075, as the Electronic Communications in the ammended, for the establishment and Republic of Albania”, as ammended by functioning of NAIS; Law No. 102/2012 in compliance with - DCM No. 945, dated 2.11.2012, “On the the latest developments of the acquis of Adoption of Regulation “Administration the EU; of the Basis System of State Data”; - Law No. 9880, dated 25.2.2008, “On the - DCM No. 961, dated 24.11.2010, “On Electronic Signature”; the Establishment of the Regulatory Co- - Law No. 10273, dated 29.4.2010, “On ordination Authority of the basis of state the Electronic Document”; data”; - Law No. 10128, dated 11.5.2009, “On - DCM No. 357, dated 24.2.2013, “On the the Electronic Trade”, as ammended by Adoption of Regulation for the Manage- Law No. 135/2013; ment of Electronic Document in the Re- - Law No. 9887, dated 10.3.2010, “On public of Albania”; the Protection of Personal Data”, as am- - DCM No. 303, dated 31.3.2011, “On mended byLaw No. 48/2012 and Law the Establishment of Information and No. 120/2014;

5DCM No. 703, dated 29.10.2014 has superceeded DCM No. 248, dated 27.4.2007

12 Communication Technological Units at an important step toward the full liberaliza- the line ministry and subordinate insti- tion of telecommunications market. The law tutions”; specifically eliminated the entry barriers in - DCM No. 778, dated 7.11.2012, “On the the market for the entrepreneurs, as well as Approval of General, Minimal Standards it facilitated: of the ICTU Personnel for the Structural - the right of each entrepreneur to deliv- Organization of ICT”; er electronic communication networks - DCM No. 710, dated 21.8.2013, “On and services, on the basis of a general the Estabishment and Functioning of authorization as well as individual ones Systems for the Safeguarding of Info- in the case of utilization of limited re- rmation, Continuity of Work and Service sources (frequences and numbers); Level Agreements”; - a suitable regulatory environment, - DCM No. 734, dated 28.8.2013, “On the which respects the principle of techno- Establishment of the Unique System of logical impartiality; Registration, Authentication and Ide- - transferral of rights to utilize the limited ntification of Users in Retriving Public resources through transparent, non-dis- Services from Electronic Systems”. criminatory and proportional proce- - Directive No. 1, dated 31.12.2012, “On dures. the verification of the copy letter of the electronic document in public institu- Competition in the electronic communi- tions”; cations market has increased and in 2014 - Directive No. 2, dated 2.9.2013, “On there were four mobile telephony operators Standartization of Drafting the TORs for in the electronic communications market, the ICT projects in public administra- 79 alternative fixed telephony operators and tion”. 131 providers of internet services, ISP. Three operators of the mobile telephony provided Currently, there is a rich legal framework broadband mobile services based on the 3G that directly and indirectly regulates ICT technology. and information society. However, the In the first half of 2014, published data by ammendment and improvement of ICT, AEPC related to the market indicated the e-governance and information society le- following figures: 3,473,361 active users of gislation is necessary in order to respond to mobile telephony; 1,058,354 users of broad- the dynamic development of this field and band internet from the mobile phones, the establishment of a single digital market while the number of fixed telephony cu- integrated with that of the EU and beyond; stomers decreased by reaching 255,358 from 281200 at the end of 2013. The number of Development of ICT fixed broadband services was 188,668. The scale uf utilization of electronic co- infrastructure mmunications, such as the mobile telepho- and the Internet ny, internet, etc has increased annually. Di- fferent observations indicate that utilization With the liberalization of the telecommu- of the smart, tablets and other equipment nications market and after the privatization has increased. Utilization of the social ne- of the state owned companies, the deve- tworks in the country is wider. There is also lopment of ICT infrastructure was seen as an increasing trend in relation to the traffic closely related to private investments and of data communications and a decrease of stimulation of policies for private inve- the telephone traffic (voice). This is a global stments. The adoption of Law No. 9918, da- tendency which is also reflected in our cou- ted 19.05.2008, “On the Electronic Commu- ntry. nications in the Republic of Albania”, marked Internet penetration according to the pub-

13 lished data by the ITU for Albania is evalu- pment of broadband infrastructure and se- ated as over 60%, broadband penetration rvices in the whole country in order to gain has increased, especially in the broadband access to the electronic services in different mobile segment. At the end of 2013, mobile fields, such as, health (e-health), education broadband penetration based on all kinds (e-education), commerce (e-commerce), of equipment, including the smartphone government services (e-government), by and tablet reached 37%. Also, the tariffs for stimulating the economic and social deve- accessing the Internet have decreased sev- lopment of the country. eral times by making this service more Broadband services facilitate fast and co- affordable. The speed for providing the mplete information for the individuals and internet service has increased. The most businesses, support a better governance, utilized speed increased from 256kbit/s in and according to the ITU7 data, the increase 2008-2009 to 2-4Mbit/s. Based on LSMS6 of broadband penetration level by 10% data for 2012 and LSMS data for 2008, the brings in an economic growth of the GDP by number of families owning a PC increased by 1.38% in countries with a low and average 4-5 times. A more general overview on the economic level. progress of the main indicators of the ele- In the framework of the implementation of ctronic communications sector is provided in the Broadband National Plan 2013-2020, a Appendix 2. few activities intending to fulfill the set obje- Despite the progress in the ICT field, Albania ctives related to the regulatory and technical is still far away from the average level of not issues have been undertaken. These activi- just the EU countries, but the regional ones ties include the public consultations by AEPC as well in relation to the access to the infra- related to the spectrum issue, the national structure and the broadband services. conference on the broadband development by emphasizing the close public-private cooperation and the need for investments, the National Plan for establishment of the Regional Development the development Fund to support the projects of rural and regional infrastructure development, ICT, of Broadband e-governance, e-learning, etc. Transferral of rights of frequence utilization, The National Plan for the development of which represent a limited national resource broadband is a strategic document for the of a considerable value in the economy of development of the broadband infrastruc- a country, is based on the principle of te- ture and services, adopted by way of DCM chnological neutrality, by giving the ne- No. 468, dated 30.5.2013. Broadband Na- cessary space to the more advanced broad- tional Plan is an important development band mobile communications technologies because it provides a clear direction of what LTE/4G to be applied in their best para- the government, public administration and meters. the regulator such as AEPC are going to do An important role in this respect is played by for the period of 2013-2020. This plan offers the release of the spectrum called the Digi- a vision of how access to the internet will tal Divident, currently used for audio-visual develop by being utilized to the maximum broadcasting. The digital divident will be by the Albanian families, even in the most placed at the disposal of the broadband remore areas. services of the mobile communications, The Action Plan for the Broadband Deve- thus directly influencing the increase of the lopment determines as a vision the develo- broadband access. Government efforts are

6 Observation for the Subsistence Level carried out by INSTAT 7 http://www.itu.int/ITU-D/treg/broadband/ITU-BB-Reports_Impact-of-Broadband-on-the-Economy.pdf

14 focused into the timely implementation The National Agency for the Information of the “Strategy on the transferral of the Society (NAIS) was established in 2007, as analogue broadcasts into numerical a specialized agency for the e-governance ones”. Based on Law No. 97/2013, ”On the and information society. During the peri- Audio-Visual Media”, the Authority of the od of 2008-2014 work was carried out to Audio-Visual Media played an important expand the coverage of GovNET, to increase role in the release of the Digital Divident and the number of institutions connected to the its utilization for the purposses of the broad- GovNET (from 18 institutions in 2008 to 211 band services. by the end of 2014), to create the e-Albania. ICT infrastructure development for fast and al portal, to develop the implementation of super fast broadband requires the esta- e-acts system, to establish the governmental blishment of the neccessary resources for data center, to establish the infrastructure the radio spectrum, as a limited natural re- for interaction of systems (ESB), to create source. Thus, there is a need to draft a clear the infrastructure for PKI and to deliver se- spectrum policy to stimulate the longterm cure services, to develop the “cloud compu- investments in the NGN networks. The ting” infrastructure, etc. perspective for development of the ele- Through the governmental data centre, NAIS ctronic communications sector, the deve- offers a series of services concentrated in lopments of the broadband mobile the 211 public institutions. This center was networks of 4G generation, require a ha- established near the NAIS, according to the rmonized integrated development of the ele- contemporary standards and facilitates the ctronic communications infrastructure. centralization and integration of all of the Joint investments, joint utilizations and government online services. 15 instituions addressing the right of transferral for the were connected to the government gateway electronic communications networks re- during 2014. main issues that require a speedy solution. In the health system: There have been a The wide development of electronic servi- series of important interventions and inve- ces in general and the increase of demand stments in the field of Communication and for them, also require the development of Information Technology, such as, “The Pro- optic fibre cable infrastructure in the whole ject of Albanian Telemedicine”, impleme- of the country. nted since 2012; The Informative Inocu- lation System, The Electronic System for Reimbursed Prescriptions, The Electronic Development of System of Hospital Costs, The Electronic Re- e-governance and gister of Pharmaceutical Warehouses and The Electronic Screening System. information society In the field of public finances: The System of Debt Management and Financial Analy- E-governance developments for the period sis, The Midterm Budgetary Programme and of 2008-2013, were focused into the central the Government Financial Computer System level and mainly in the government-busi- are functioning at the Ministry of Finance. ness public service (G2B) and G2G. The esta- Within the development of infrastructure blishment of the National Licensing Center, improvement systems, the Ministry of National Registration Center, the expansion Finance has also facilitated, among other of GovNET (G2G) infrastructure, the esta- things, the investment for “Improving the blishment of infrastructure for interaction, Central infrastructure of the Treasury Sys- tem”. e-tax, e-procurement, e-customs, e-patents, e-fines services, Civil State National Regi- The tax direcorate has established the In- ster, issuance of biometric document, etc tegrated Tax System, the Electronic Decla- are some of the main developments. ration Database and the Database for the

15 System of Fiscal Equipment. E-tax services of the Index for Electronic Governance) for initially introduced in 2008 are improving Albania grew from 0.3913 in 2008, to 0.4488 and being enriched with new services. The in 2014. A detailed information on the pro- Automated System of Customs Data, as well gress of indicators for the ICT Development as the ASYCUDA System are functioning in Index, related to ICT development according the cutoms offices. to the ITU publications, e-governance and In the justice field:A few important projects e-participation indicator according to the UN were carried out, such as, the establishment reports, is provided in Appendix 3. of the Albanian Notary Register, The Ele- Albania falls into the average level world- ctronic Case Management System for Judi- wide in relation to e-governance, but cial Execution - ALBIS, The Electronic Court the situation in Albania according to the Cases Registration System - ICMIS, The UNPAN9reports, remains on lower levels in Online Court Status Certificate System. The the regional ranking: Greece is ranked on Office for Registration of Immovable Pro- the 34rth place; Croatia is ranked on the perty has established a computerized system 47th place, Bulgaria is ranked on the 73rd for the registration of immovable property. place, Serbia is ranked on the 69th place, In the business field: The establishment of etc. the National Registration Center and that of the National Licensing Center were amongst the initial experiences toward delivering ICT in education services to businesses through the one stop shop centers. The Electronic Business ICT in education constituted one of the main Register was created and published at directions set out in ISSIS 2008-2013. There www.qkr.gov.al. Registration of a business have been a few developments in this field, went through an easier and time reducing but a lot more remains to be done. Curre- procedure. However, business registration ntly, there are 1496 computer laboratories and application at the National Licensing in the pre-univerity education. The internet Center still cannot be fully completed online. network has been installed in schools by The Project of Online Tracking was imple- allowing students and teachers to utilize mented during 2013-2014 at the NRC and different information sources, as well as NLC. The fruition of this project provided specifically to assist in their work of cu- the opportunity for the different subjects rricular projects. Each school has a dedica- who apply for permitts/licences at the NLC ted broadband connection, but this remains or NRC tills to follow the progress of the confined only in the computer laboratories. application online during all of the stages In 2006, the ICT as a study subject was at the respective NRC (www.qkr.gov.al) and taught only in the high school level, whilst in NLC (www.qkl.gov.al) websites. 2014 this was also dissaminated in the basic These developments have had their impact education level. It continues on Grade 7 and in improving the general index of readiness is taught until Grade 12. for the electronic governance8. In 2014, Schools of basic public education report Albania was ranked in the 84rth place out of 15731 PC, out of which only 11331 are 190 countries worldwide according to the functional, with 4400 PC being non- Index of Electronic Governance in compari- functional. Schools report 1631 laptops, out son with the 85th place out of 182 countries of which 432 are non-functional. back in 2008. In the mean time the index Pre-University Information Management for offering online services (an integral part System, which would contain the basis of

8The e-Government is based on three main dimensios: (i) availability of online services, (ii) telecommunications infrastructure, and (iii) human capacity 9 http://unpan3.un.org/egovkb/Portals/egovkb/Documents/un/2014-Survey/E-Gov_Complete_Survey-2014.pdf

16 the student data together with their identi- have limited opportunity in obtaining fication numbers and grades on the school information online; certificates, as well as the basis of tea- - there is a complete lack of digital co- cher data containing information pertaining ntent in the mother-tongue; only inter- to their skills and knowledge, is currently net content that varies from the used non-functional. source is used; The Electronic Higher Education Database, - there is a risk of exposure towards in- which includes the National Register of napropriate content; Students, albeit existing, presents many - there is no awareness for children in in- issues. The Financial Module which manages ternet utilization for phenomenon, such the finances and budget of the educational as, mocking, cyberbullying or grooming. institutions in the central and local level, Despite the investments already carried funcions only partially in a few Regional out, utilization of ICT in the education insti- Educational Directorates. tutions is limited. There is a need for more Investments in the direction of development investments and attention for the ICT in ed- of human resources in utilization of these ucation in order to provide a society based systems have been extremely reduced and on knowledge and to widely increase the this has resulted in a very limited utilization skills of ICT utilization. of them. In 2012, the piloting scheme of the application for the Online System of the State Ma- Scientific research tura Test using form A2, distribution of the winners as per the Merit-Preference princi- and innovation ple, as well as the online registration of students at the universities in both stages of the Policies undertaken in the field of scientific first round were completed successfully. research during the period of 2009-2013, The limit values of students for the distri- intended reforming of this important se- bution of computer laboratories, respe- ctor for the economy and development of ctively 5 desktops/students and one for the the country. Implementation of this reform teacher; 10 desktops/students and one for in the science system, as noted, resulted in the teacher; as well as 15 desktops/stu- a few modest achievements with the main dents and one for the teacher have been up aim to integrate higher education with to 300 students, from 300 to 600 students science. and over 600 students. The equipment acco- The Agency of Research, Technology and rding to the above configurations is con- innovation (ARTI) was established during nected through internal cable networks this period. The agency made a few efforts with Switch, without any management pro- to increase participation in scientific- re gramme, or application for subject content. search projects in the EU and international Amongst the ICT issues in education, it is programmes. The Albanian Government set worth mentioning the following: up funds from the state budget for 550 new vacancies and supported the best PHD stu- - the ratio of computer use per student, dents through the Brain Gain and the Exce- varies from school to school; appro- llency Fund Programmes. ximately, this ratio is 1:27 and in some One of the main indicators of the lack of cases even lower; progress in the field of scientific research is - students may obtain information only the extreme low number of inclussion of the in the computer laboratories, but not Albanian research institutions in the -inter in the other school locations, i.e. the li- national scientific research programmes and brary; benefits from them. This comes as a result - in more than 1/3 of schools, students of the lack of the necessary institutional and

17 human capacities. employees of the public administration. This There were 245 applications with 34 won service is free of charge for these employ- projects for the Seven Framework Pro- ees. gramme FP7, which expreesed in percentage - ALEAT SHPK, which offers its service for is a total of 13.87%. This is a very low result the state and private sectors, pursuant to in comparison with the regional countries. the concenssion contract this institution has The above situation highlights the need for with the Ministry of Internal Affairs. Based further efforts in stimulating applications by on the digitalization of services provided to Albanian researchers in the EU scientific re- the citizens, efforts are being made for the search programmes. electronic services, such as, the electronic An agreement between the European Union authentication and signature, which allows and the Republic of Albania on the participa- for the user’s identity verification and that tion in the Horizon Framework 2020 – Pro- of the signed document, in order to facili- gramme for Research and Innovation was tate their utilization in distance and to gua- signed in July 2014. rantee the safety in relation to the required Future challenges are related to the new re- standards in the field. forms that the government is undertaking in A new law on the Electronic Signature and the higher education and scientific research Identification is on its way. This new law and innovation field, intending to: (i) expand intends to transpose the European Regula- and increase the quality of the scientific re- tion No. 910/2014 of the European Parlia- search and innovation in Albania based on ment and Council, dated 23 June 2014, “On the OECD indicators; (ii) actively increase the the Electronic Identification and the Credibi- inclussion of the scientific research institu- lity Services related to Electronic Transa- tions in the European Research Area (ERA), ctions in the Internal Market” and repeal Di- (iii) improve the quality and orientation of rective 1999/93/EC. the scientific research toward the market needs through the strengthening of ties of national and international programmes with On computer security the business. Apart from the ammendments of the Crimi- nal Code in 2008 and the inclussion of provi- Secure information society ssions for the cyber crime pursuant to the European Council Convention (CoE 185), the sector for the cyber crime was established Secure communications, within the State Police and ALCIRT (National electronic certification Agency for Computer Security) in 2011. Currently, the website of the State Police The National Authority on Electronic Certifi- offers the service of online reporting of co- cation has been functioning since 2009. This mputer crime by reporting the types of vio- institution is responsible for overseeing the lations or cyber crime in http://www.asp. implementation of the law, other sub-legal gov.al/denonco_kk/raportim.php. It is ne- acts as well as standards and technical re- cessary to have more information and quirements that must be met by the Provi- awareness by the users of this website and der of the Certification Service, which issues the cyber crime. electronic qualified certificates. A draft of the document related to computer Currently, there are two CSPs registered at security expected to be adopted soon, is in the ANEC: process. -The National Agency for Information Soci- The increase of using ICTs technology pre- ety (NAIS), which offers its service for the sents the need for strengthening the ca-

18 pacities of inter-institutional cooperation in the sexual exploitation cases against pursuing and preventing the dangers deriv- children on the internet and identify and ing from cyber crime. Closer cooperation on prosecute persons violating the law; the regional and global levels as well as the - Increase the awareness of children, improvement of legislation for the security parents, educators and the community of networks and information in line with in general in relation to the dangers; the EU practices is necessary. - Reduce the availability of child porno- graphy on the internet and ri-victimiza- tion of children. Safer Internet Practices

Albania has adopted an action plan for the Open governance protection of children’s rights (DCM No. through ICT 182/2012). This document also foresees a few activities for the online protection of The Open Governance Partnership (PQH- children. Pursuant to this plan, in February OGP) is one of the most important instru- 2013 the largest electronic communications ments to stimulate government transpa- companies in Albania and the IT association rency at the global level, to increase civic company, AITA signed the Code of Conduct, participation in public life and to use the new as a self-regulatory practise. Upon the sign- technologies for the improvement of admi- ing of this code the companies engaged in nistrative efficiency and fighting corruption. delivering technical filtration techniques and The first OGP Action Plan for 2011-2013 was parental advice for the protection of chi- mainly focused in the increase of efficiency ldren and young people from the illegal and for the management of public resource se- harmful electronic communications. rvices, by implementing measures in the In the last few years Albania has periodically field of fiscal transparency, access to info- carried out awareness activities for a safer rmation, utilization of information techno- internet, as well as activities on the interna- logy (IT) and participation of citizens in the tional day of Safer Internet. process of development of public policies. Raising the awareness for parental control, Work was carried out during 2014 to draft a protection of children from the illegal and second OGP action plan. The drafting of this harmful internet and online media content plan was carried out through a long consu- requires more attention and the engage- ltation process with a wide participation of ment of different institutions and actors, the interest groups. The second action plan such as, the private sector, NGOs, media, entered into force in July 2014. Pursuing schools and parent community. the government programme and the OGP Albania is part of the Global Alliance against plan, the document of the policy for the im- the Sexual Exploitation of Children in the plementation of the open data was drafted Internet, established on December 5, 2012. and adopted by way of the Decision of the The alliance countries have agreed to work Council of Ministers No. 147, dated in achieving four objectives: 18.2.2015. - Increase the efforts for the identification The portal for the transparency of budgetary of victims and ensuring that they will re- expenses as a special feature in the website ceive the necessary assistance, support of the Ministry of Finance10 was established and protection; pursuant to the engagements for an open - Increase the efforts in investigating governance.

10 http://www.financa.gov.al/al/raportime/thesari/pagesa-te-kryera-nga-drejtoria-e-pergjithshme-e-sherbimeve- financiare;

19 All of the official ministerial websites, as well the central level. This strategy related a few as the website of the Prime Minister’s Office general objectives for the e-governance at contain a feature on reporting corruption the local level accompanied by some acti- and receiving civic oppinion related to diffe- vities in the action plan intending to raise rent issues. the awareness regarding the e-governance. The government plan for 2013 – 2017, fore- Periodical observations on the e-governance sees the “Fulfillment of a wide consultation at the local government carried out by NAIS process with the civil society regarding the indicate that there are town halls (like Tira- new legal initiatives, as well as their moni- na, Durres, Korca, Elbasan, Shkodra, Lezha, toring and evaluation”. Pursuant to this pro- etc.) and a few municipalities (like the mu- gramme and engagements in the OGP, two nicipalities of Shkodra and Lezha districts) laws were adopted, the “Law for Public No- that have developed e-governance practi- tification and Consultation” and the “Law on ces, such as providing information related to the Right of Information”. services, e-participation, etc.

The use of ICT by these Local Units improved Infrastructure for the administrative processes, facilitated access to information as well as improved Geospatial information the quality of services in a number of fields of the local government activities, such as, The Geographical Information (GI) and taxes, budgets, territory planning and the geo spatial data service are a - neces management, inspection, emergencies, sary part of the information society and inclussion of citizens and business in deci- e-Government. ASIG was established pursu- sion-making and the more advanced models ant to Law No. 72/2012. The basis for the esta- of establishing the one-stop-shops, etc. blishment of the national geo-portal, were laid during 2014. The establishment of the In the mean time there are a large number National Geo-Portal is e new innovation of of municipalities and city halls that are still specific importance in respect of the online far away from the ICT e-government utili- service, cartography information and geo- zation. Despite the efforts, only in very few information together with the database. The cases the LG strategic documents cite obje- establishment of this service for the very ctives, programmes and projects related to first time in Albania, makes the unification of e-local governance (i.e. Lezha11), which indi- information possible based on the ‘INSPIRE”- cates lack of a long-term vision in the field of standards, avoids the overlapping related to e-governance of the local government. The property relations, eliminates communica- limited presence of the LGUs in the web, tion bureaucracy and facilitates utilization of according to the approved standards, is cartography information. a sign of a low scale development of the sector.

Preparation of Local The unified and harmonized e-governance Governance for development, both on the central and local e–Government level, as well as the support for the development of the LG e-governance is nece- ISSIS strategy for 2008-2013, was focused ssary to expand the benefits of ICT utiliza- in the development of e-governnance at tion in all layers and levels.

11 Strategic Plan of Lezha City Hall, 2013-2030

20 Challenges for the digital - Development of the proper ways of agenda 2015-2020 providing public services through the online contact points and one-stop-shops; Conclussions based on the current situation - Implementation of the interaction indicate that there is still a need for the fo- framework of systems and services; llowing: - Standartization of ICT as a guarantee for - Legal and regulatory ammendments and an integrated and sustainable develo- improvements that would respond to pment of information society extended the dynamic development of this field in all sectors; and the establishment of the single di- - Stimulation of the private sector in rela- gital market ready to become part of the tion to development of applications in regional and global developments; the interest and response to the needs - ICT infrastructure developments which of citizens and businesses; should be oriented toward the growth - Development of supporting infrastru- and expansion of the fast and super fast cture in the public administration, both broadband in the whole territory of the at the central and local level, intending country; to advance both systems and services; - Increase of Internet penetration in the - Increase of knowledge capacities of ICT family and business in the framework of for the administration and other users, reducing the digital gap; i.e. citizens and businesses; - Increase of numbers of online services - Inter-institutional cooperation even at that facilitate their utilization partially the regional and global level for a safer or fully in electronic ways ranging from Internet and information society; information to a complete online tra- nsaction;

21 CHAPTER II 2 VISION, POLICIES AND STRATEGIC PRIORITIES

VISION 1. Improvement of national infrastructure of the information and communication The Cross-cutting “Digital Agenda of Albania technologies, as the main pillar of a fast 2015-2020” aims toward the more coordi- development of the information society nated and efficient direction of investments and the growth of electronic readiness. in the sector of Informatin Technologies and - Increase of access with a high transmi- Communications, with the emphasis of pro- ssion speed, of at least 100 Mbps in 50% viding quality services for the citizens and of families, and at least, 30 Mbps for the the improvement of livelihood. These poli- whole population; cies are harmonized with the sectorial stra- - Growth of population percentage that tegy and they are also approximated with utilizes the Internet from 50 % at the European Agenda 2020, as well as with the end of 2013 to 90% by the end of 2020; Regional Strategy SEE-2020. - Number of businesses using ICT for e-commerce purposes should be at the Vision rate of 50%; A society based in knowledge and info- - All schools with access to broadband rmation, through the consolidation of di- Internet; gital infrastructure in the whole territory 2. Development of electronic governance of the Republic of Albania; improvement and providing of interactive public se- of the quality of online public services and rvices through the Internet for the citi- increase of governance transparency zens and businesses. - Delivery of interactive public services for The major priorities of this strategy are: the individuals and businesses from 30% in improvement of national infrastructure of 2013 to 50 % by the end of 2017; information and communication techno- - Increase of electronic governance, logy; the development of electronic gove- ensuring a change of up to 10 places rnance and the establishment of a mu- until 2020. (Growth of the electronic lti-purpose Cadaster. These are long-term governance readiness index according priorities foreseen in the NSDI and extended to UNPAN12, from 0. 5046 at the end of in time for the 2015-2020 period. 2013 to 0.7 by the end of 2017);

16 United Nations Public Administration Network.

23 - Simplification of administrative proce- determine the process of development for dures and riorganization of processes; the information society in Albania: - Establishment of a services model that ►► People come first. Each programme, puts the citizen at the centre through project and activity must respect the ci- the creation of a unique till for public tizens’ rights, by also including the pri- services, as well as the improvement of vacy right. access to services for the citizens and ►► Individual empowerment. Indivi- the increase of transparency for the se- dual empowerment as a result of the rvices of each public institution, mainly transforming power of the digital te- through the utilization of information chnologies in all our economy and so- and communication technology; ciety. The growth of utilization of di- - Basic systems interrelated at the rate of gital technologies will also result in the 100%; growth of individual empowerment. - Basic vital services for citizens and ►► Access to services delivered by the Go- bussinesses provided electronically, vernment. The Government will invest both at the central and local level; in systems, infrastructure and servic- - 30-50% growth of the scale of users of es that intend to reduce corruption, electronic services and e-governance; increase transparency and increase 3. Implementation of the national po- interaction with citizens and businesses. licy for the Establishment of National ►► Full compliance with the European Geospatial Data Infrastructure (NSDI) Union Policies. The establishment of the and that of the Multi-Purpose Cadaster information society in Albania should be Office through the following: in compliance with the aquis of the Euro- pean Union. It should also be in compli- - Creation of the Gravimetric geo-portal ance with the International Telecommu- and network; nications Union (ITU) policies, Council of - Establishment of a Multi-Purpose Cada- Europe policies and other international ster Office; and regional organisations policies while - Functioning and certification of the taking into account the level of national active network ALBPOS, as well as that development and country’s situation. of the passive network ALBPOS; ►► National integration of ICT resources. - Establishment of the levelling network, Improvement of efficiency of ICT public Class I and II, and acquisition of Europe- investments based on the integration of an certifications; data for complete suitability between - Maintanance and update of networks systems. Compliance with the EU sta- pursuant to the European standards; ndards for a single digital market. ►► Transborder and regional cooperation Main principles for and beyond. This cooperation will be focused in a few fields, such as, research the development and innovation, information and co- of the Digital Agenda mmunication technologies competitive- ness of small and average enterprises, Delivering Services to the Citizens and Busi- social inclusion, harmonization of the nesses will be the main engine of this stra- online digital protection, etc, pursuant tegy. Amongst other things, this strategy will to Pillar 1 of the European Digital Age- be based on the following principles, which nda 2020 - Single Digital Market13.

13 http://ec.Evropa.eu/digital-agenda/en/our-goals/pillar-i-digital-single-market#Article

24 ►► CG-LG Cooperation. The Government character, will be supported and stru- will draft supporting and regulatory po- ctured as part of the national digital licies for the digitalization of local gove- inheritance. rnance services, as well as will coordi- ►► Private-Public Cooperation – Partne- nate the inter-operability for the joint rship (PPP). In its activities, the and delegated e-services. Government will cooperate, based on ►► Trust and security of information ne- the knowledge, skills and flexibility, with tworks. The Government will imple- businesses, universities, non-profitable ment a system of norms, sanctions and organizations and NGOs in Albania, for resources in order to guarantee the data an efficient development of the informa- and ICT systems security. All the efforts tion society in the country. undertaken in the field of information ►► Technological Neutrality. The principle society must follow the agreed princi- of technological neutrality in the regu- ples and security standards in order not latory activities related to the develo- to create additional conditions that may pment of electronic communications compromise or violate the personal data will be applied in order to protect the or those of a third party. These efforts interest of citizens and consumers, as include the identification and authenti- well as to ensure an open Internet. cation, data protection, protection from The Digital Agenda 2015-2020 expands its cyber crime, protection of intellectual effects in all of the economic and social data, consumer protection, etc. sectors of the country. This is based on the ►► Effectiveness and efficiency. Develo- nature of ICT, as a technology of a general pment of the information society should interest and also because of the increased be implemented through projects that influence of its utilization. support the goals and priorities of state Development of information society in policies, as determined by the strategy Albania constitutes a joint objective of all at the national, regional and local level actors, such as, the public sector, the aca- through the more efficient and effective demic world, NOGs, civil society and private use of limited resources. organizations. The successful completion of ►► Quality of digital content. Each activi- this objective is related to the proper coordi- ty, project or initiative that leads to the nation and harmonization of developments establishment of the digital content, among all sectors and actors. especially those that are of a national

25 CHAPTER III 3 POLICY OBJECTIVES AND MAJOR PRODUCTS

ISSDA strategy 2015-2020, is part of the work coordination and cooperation among strategic framework drafted by the Alba- the actors in the ICT field in the delivery of nian Government that covers all the deve- digital services. lopment fields of society and governance. In order to have a society based on knowledge Objective 1 and information, a sustainable economic and social development, a consolidation of Increase and promote the electronic the digital infrastructure in the whole terri- services and e-services by 30% for citizens tory of the Republic of Albania, is needed in and businesses. Increase of transparency and order to develop these fields. At the same improvement of public administration se- time, the strategy will strictly respect the rvices according to the Open Government European principles of a free and honest co- Partnership initiative will remain a priority. mpetition, by improving the quality of pu- Taking into consideration the above blic services and increasing governance tra- objective all the decisions for ICT budgetary nsparency. investments should be in line with the mid- The objectives and foreseen activities to be term government budgetary programmes carried out according to the determined which serve also as a tool for the application fields have been specified as follows: of priorities of the Albanian Government. Achievement of this objective will be aimed Strategic Priority 1: through the following activities: Policies for the development  Improvement of public services; of electronic governance and delivery of interactive Improvement of public services includes the public services for citizens establishment of front and back-office sys- and businesses tems, receipt of documents issued by the Albanian state in the central and local level, applications and claims, financial actions, Policies of developing electronic governance etc intending the delivery of these services aim at providing digital quality services for through unique centers for the integrated citizens. This new approach will increase the services, like the one stop shops. opportunity for a better performance in the work of CG and LG institutions as a result of  Improvement of government efficie- the joint efforts for more sustainable, long- ncy in the administration of income and term and safer solutions. The final goal is expenses;

27 This section intends to improve the existing This activity will aim at the consolidation systems and establish new ICT systems that of current databasis as well as the establi- include the following ones, such as, taxation, shment of new state databasis, their intera- customs, contract and concession manage- ction and intervention with the online data ment, social assistance and disabled persons and application systems. We need to bear programmes, administration and manage- in mind that the basis for the establishment ment of state properties, administration of and consolidation of these databasis will be agricultural, health, education, justice, LG the unique identification number for indivi- expenses, etc. duals and businesses.

 Assistance of ICT systems in the success-  Increase of human capacities by starting ful application of the administrative, ter- to utilize new technologies from the pre- ritorial and justice reforms; school systems to the public administration and high ranking officials; Implementation of the large reforms undertaken by the Albanian Government, Albanian society needs to be prepared for such as, the territorial, administrative and the new challenges which emphasize the justice reforms, clearly require the support acquisiton of new information technologies. of the ICT systems, as auxiliary elements On the other hand, each current or new ICT of their fruition. Taking into consideration system cannot be operational without the this goal the objective aims at the establi- assistance of human resources who need to shment and operation of the following: the be prepared for their utilization. Thus, it is Address System and its connection with the necessary to apply ICT education systems, National Population Register, ICT systems starting from the pre-school, elementary, that assist in increasing the performance high school, university, professional edu- of LG, improvement of ICT systems serving cation up to the enhancement of ICT kno- the courts, public notary and bailiffs offices, wledge for the civil servants of central and property registration, efficient management local administration, in all levels. of correctional services, increase the levels of central and local administration, etc.  Ehancement of performance and efficiency of LG throguh the utilization on  Increase of efficiency in the production, the new ICT systems and methodologies; agriculture, tourism and industry sectors through the ICT systems; The goal of the Albanian Government is to establish a relationship of quality service be- This section intends to modernize the pro- tween central and local administration and duction sectors in the country through the the public by treating each citizen according ICT utilization, in order to facilitate the fulfill- to the customer care principle in regard to ment of standards and the quality of prod- governmental services. Thus, the enhance- ucts and services in line with the directives ment and consolidation of ICT utilization in of European Community, aiming at the in- the central administration cannot be sepa- crease of exports for agricultural, farming, rated by their utilization in the local admini- food and mineral products, as well as for the stration, which is responsible for a large transfer of technologies. number of public services.

 Administration and standardization of  Increase transparency for the public. state data, as an auxiliary tool in the This serves the interest of communica- well-functioning and administration of tion with the public and the fight against information serving the growth of ser- corruption; vices for citizens and businesses, public safety and fight against crime; This activity aims at increasing the pu-

28 blic credibility towards the Government, public service by contributing to the mo- enhancing information related to gove- dernization of public services, by simplifying, rnmental income and expenditure, for the integrating and unifying the service delivery recruitment process and operation of state in a single center (The Public Service Center). administration, for governmental obliga- The programme will also provide its contri- tions and engagements, current legislation bution to one of the government priorities and legal initiaties, decisions and orders, – the fight against corruption. international engagements, etc.. This part This dual mission (improvement of public of the programme also included the obliga- services and the fight against corruption) tions deriving from the initiative for an open will be achieved by implementing a series of partnership (OGP). reforms: innovation of administrative procedure, as well as the necessary ICT tools and  Integration of all IT systems and ele- instruments for the distribution of services ctronic services through the practical in a PSM format. Enhancement of benefits, implementation of interaction of improvement of service delivery and redu- connected IT systems and “e-Services”; ction of corruption leads to the following: • Reduction of time and expenses for citi- This activity intends to: zens in obtaining public services; - Increase the number of complete ele- • Obtaining of services from one single ctronic services accessed from every window; equipment connected to the Internet, • Improvement of quality services by uti- such as, computer, mobile telephone, lizing new innovative solutions; iPad, etc...; • Increase the credibility and enjoyment - Facilitate access and improve electro- by the citizens in relation to the ma- nic services for the citizens and busine- nner the services are delivered from the sses through their online option in the administration; unique governmental portal e-albania. In order to achieve this major objective, a - Fighting against corruption by reducing few steps which consist of the following will bureaucracy in the public administra- be carried out: tion; - Increase efficiency, effectiveness and • Improvement of the regulatory envi- governmental transparency based on ronment and riconstruction of the new the principles of the initiative for an engineering structure by also bulding up open governance; the institutional coordination; - Enhance citizens participation in gove- • Establishment of the necessary infra- rnance and decision making, etc. structure (Digitalization and Moderniza- tion + Establishment); Objective 2 • Putting in place of an internal monitoring system; • Centralized model of service delivery; Innovation against corruption – One Stop • Increase the accountability by publi- Shops. shing performance results; • Improvement and consolidation of ICT For the first time ever, the Albanian Govern- infrastructure development. ment has undertaken the reform for delivering integrated public services. These services will be provided by the public administration Objective 3 in the One-Stop-Shops. The ‘Innovation against Corruption” pro- Ammendment and improvement of the legal gramme aims at reforming the concept of and regulatory framework for the e-gove-

29 rnance and information society. - Implementation of the electronic exchange documents system, ERDMS The mid-term plan foresees the following: in all the line ministries and the central - Drafting and adoption of the law on administration and impovement of the electronic governance with its sub-legal e-cabinet service; acts to be used for its implementation; - Establishment of the open data portal, - Drafting and adoption of the sub-legal as part of the unique services portal act for the implementation of the law www.e-albania.al; “On Public Notification and Consulta- - Establishment, implementation of tion”; the tracking system for the requests - Draft decision “Establishment and rules addressed to the line ministries; for the administration of Electronic Re- - Implementation of the electronic gister for public notifications and consu- signature whilst delivering official servi- ltations”; ces and communications; - Drafting and adoption of the law for the - Further development of the foreign fi- electronic identification in line with the nances management system, EAMIS; EU acquis. - Increase of security of the physical and logistical infrastructure of the governmental network, GovNET ; Objective 4 - Continuous improvement of capacities of the Center for Governmental Data; Development of Electronic Governance - Development of e-governance in the (e-Governance), intending to improve the Local Government Units (LGUs) through e-goevrnance index by 5 points (places). the following: o Implementation of the unified info- Developments related to e-Governance will rmative portal and electronic services be led by the principles of good and tra- for the Local Government Units (LGUs); nsparent governance by stimulating a coo- o Fruition of interaction between the peration culture and aiming towards an Governmental Platform of System open, flexible and cooperating administra- Interaction of the LGUs with the central tion with citizens and businesses. As aca- systems, starting with ZRPP, NRC, RKGJC; ndidate country, Albania will pursue the EU o Integration of services related to LGUs practises related to the e-Governance and in the service portal e-Albania, starting will aim toward the implementation of the with the display of information related EU ministers declaration for the e-Gove- to the local tax obligations for the citi- rnance. zens; Implementation of Objective 3 will be o Establishment of IT platforms for the fulfilled through the following activities: administration of documents and track- - Implementation of the National - Inter ing of service dissemination in the LGUs; action Framework, based on the Euro- - Awareness against the danger from cy- pean Interaction Network in order to ber crime. Different activities will take complete the interaction of electronic place in this regard in order to enhance systems; the inter-institutional cooperation be- - Promotion of electronic services for cit- tween the different structures of info- izens and businesses provided through rmation technology for the awareness the Governmental Interaction Platform, of the different interest groups and pre- as well as the increase of new services vention of these dangers as well as the in the governmental portal e-Albania.al, development of safer internet practices; and the increase of online payment se-  Close cooperation with the national and rvices, etc...;

30 international research and development Strategic Priority 2: centers in order to support the exchange Policy for the development of geo-information between authorities (techniques) and to improve geo-info- of electronic rmation technologies; communications in all  Establishment of the National Electronic sectors (health, education, Cadaster of Water Resources; environment, agriculture,  The establishment of the National Ele- ctronic Cadaster for the underground tourism, culture, energy, and surface drinking waters, highli- transport, etC) ghted as a national priority, will require the carrying out of the following acti- Development of the advanced electronic vities: communications infrastructe together with the fast and super fast broadband constitues Establishment of the infrastructure for the one of the main directions of the Digital management of water resources from the Agenda. This will facilitate the completion of qualitative and quantitative perspective at requests for access in the fast and super fast the level of the national basin through the networks for all economic sectors, for citi- GIS system. zens, businesses and the government itself, Integrated management through the GIS as a large consumer of ICT. system of water resources thanks to the realization of balance between water resou- Objective 1 rces, analysis of water resources users, control of the quantity and quality of utiliza- Advanced infrastructure of electronic co- tion of water resources. mmunications and delivery of the sufficient spectrum for Broadband (NGN/LTE/5G) in-  Electronic access to the Protected Areas frastructure development aiming at the co- This is related to the security of transparency verage with service in the whole territory with the public and other interested actors and 90% of population until 2020; during the decision-taking process and legal initiatives in the nature field. The planned Achievements of this objective will be activities consist on the establishment of an carried out through the following activities:  online portal with access by the public and Drafting of spectrum policy in order to actors to legally drafted documents which facilitate the necessary resources for the are in process. Expected results consist of frequence spectrum for the future net- the following: work generation, such as, NGN, 4G/5G in compliance with the EU practices and  Implementation of international access the SAA engagements; standards on the online official ministe-  Improving the legal and regulatory rial websites for disabled persons (e-ac- framework for the efficient administra- cesibility WACG/Web 2.0). tion of the spectrum under the conditions of technological convergence and implementation of the principles of technological neutrality to provide for an open Internet;  Undertaking of the necessary steps to simplify the procedures for the establishment of the infrastructure of electronic communications which responds to

31 future requirements;  This activity intends to improve and  Stimulating joint investments and utili- strengthen the capacities of the current zation of the broadband infrastructure ICT infrastructure, (services and info- all over the country. rmation), that are delivered and will be  Promoting and protecting of personal delivered by these systems, such as, Na- data for the online services, mobile ap- tional Register of the Registry Office and plications, cloud services, big data and the National Address Register. the Internet of Things, as well as the pro-  Establishment of the System of the Na- tection of intellectual property rights in tional Address Register. the internet field.  The establishment of a complete operational system of the National Address Objective 2 Register and its integration (online connection with the National Register of Improvement of ICT infrastructure in the the Registry Office) is an important pri- public administration for harmonized and ority. This register is a necessary tool integrated developments according to the that improves, ensures and strengthens international standards and e-governance in the public services, the national security all sectors (health, education, environment, system and the implementation of re- agriculture, tourism, culture, energy, tra- forms in the country. nsport, etc...) aiming at 100% connectivity of all systems by the end of 2020. Objective 3

The state infrastructure will facilitate the Digitalization of the education system in connectivity and communication of all order to increase the quality of education information systems, in order for them to and contribute in the establishment of a be able to communicate with each-other, to society based on knowledge through the exchange information by avoiding the practi- increase of access into digital curriculums ces of separate systems and, specifically, the and the facilitation of their internet connec- data duplication. tivity up to 100%. Achievement of this objective will be aimed Integration of ICT utilization in a contempo- through the following activities: rary level in teaching and learning, where all actors, such as, teachers, parents, students,  Consolidation of digital infrastructure in policy makers and service providers play spe- the Public Administration; cified roles in the creation of e-education  Providing of access to the safer, qualita- spaces, remains the main step for a gradual tive and ultra fast Internet for the Pub- transition toward a knowledge based society. lic Administration and providing of the Achievement of this objective will be carried “Unified Communication Service” (Lync out through the following activities: Server) in GovNet;  Establishment of a suitable infrastructre  Increase of security through the for modern teaching: establishment of the Business Continuity - Equipment for schools with operational Center and the Backup for governmental infrastructure for utilization of informa- services, as well as the establishment of tion (computers, laptops, smart tablets); the Disaster Recovery Centre –DRC for - High speed internet and the possibility governmental systems; of online access in other parts inside  Improvement of functionality for servi- schools and not just in laboratories; ces provided through the national regi- - Technical support that ensures efficie- sters and state databasis (Registry ncy of infrastructure uutilization; Office); - Access possibility into education portals

32 in compliance with the planned curri-  Establishment of the medical drugs culum, as well as in portals that allow tracking system (Track and Trace) as well for the monitoring of student results by as processing of e-prescription teachers and their parents; The aim of this activity is to establish a sy- - Access possibility into portals by disa- stem that would track the drug location bled students; bearing a specific lable, as well as to elimi- - Specification of the legal and infrastru- nate the generated prescriptions in the card ctural framework for the exchange of on- with the e-prescription. Online access by the line information between the education involved parties (doctors, patients, pharma- structures. Exchange of information for cists) specific period of times is mandatory and that is carried out through digital tech-  Establishment of a computer system for nologies, such as, blogs, file sharing, social hospital management (Hospital Info- networking, video conferencing, etc... rmation System) - Development of competencies in The aim is to establish a computer system obtaining these services provided for hospital management which would allow through the optimization of software for: systems;  The efficient management of hospitals Objective 4 through the hospital management system, ADT (Admission Discharge Tra- Improvement of digital infrastructure in the nsfer), admission, hospitalization, me- health sector aiming at increasing the qua- dical laboratory examinations, patient lity of medical services through the 30% card, bed management, hospital pha- increase of e-services. rmacy management, patient discharge medication, hospital discharge; Special attention in the EU digital agenda is - The improvement of patient care; paid to the digital management of e-Health, - The logistical and financial management which has been determined at the European of the hospital as an enterprise; level as one of the main social challenges. - The improvement of work efficiency; Achievement of this objective will be carried - The improvement of hospital activity out through the following activities: inspections.  Establishment of data collection and re-  Establishment of the Registration of porting system by service providers of nnoculation System and Vaccinne Inve- the health care, public or private. ntory The aim of this system is to collect and re- This activity will facilitate the expansion of port the data and to standartize the health the electronic register for inoculations and information that will be repoted by all of the vaccinne inventory in the health centers. health care providers, public and private, who exercise their activity in the Republic of  Establishment of the national system Pa- Albania. tient Portal and that of electronic services for citizens  Establishment of drugs registration and control The establishment of the Electronic Patient Portal will facilitate the complete medical The aim of this activity is to establish the history of patients. Electronic Register for registering medical drugs.  Establishment of performance indicators for monitoring the health care system

33 Establishment of softwares for data inte- in the field of bidding, for new digital pro- gration, consolidation, monitoring of health ducts and services, but also by the demand, care systems, as well as establishment of for a smarter utilization of these technolo- indicators and analysis for reporting which gies. SME investments in the communica- will create the opportunity for the generation technologies create the premisses and tion of statistics and reports as per the fields opportunities for the increase of competi- of activity of health care institutions. The tion for them. In relation to this, work will be objective of this system will be the conso- carried out to stimulate the skills of Albani- lidation of data from the health care insti- an businesses to develop, utilize, adjust and tutions on an integrated database, as an commercialize technologies and ICT. integral part of the statistical and analitical The innovation and ICT programme will report system. include the following activities:

 Establishment of staff and medical  Innovation support for businesses14– by assets management system stimulating the human capacity growth in the auditing of technology in general This activity will lead to the establishment of and specifically, for the ICT. a computer system for the management of  Establishment of incubators for ICT (in staff and medical assets. terms of physical space as well as the development of those services for busi-  National Electronic Health Register ness support, scientific research and The aim is to secure access into the patient innovation in the ICT field) with the duty medical data by the health care professio- to deliver a more favorable environment nals all over the country through the frui- for the manifestation of new innovative tion of a safe electronic information system. business initiatives, by creating new busi- Institutions foreseen to be included in this nesses, jobs and added value through system are all of the regional, county and the healthy growth of these businesses. university hospitals, as well as all of the  Cluster support for ICT businesses, pu- county polyclinics, a total of 78 institutions. rsuant to Pillar 52 of European Digi- tal Agenda 202015, by offering support for cooperative platforms, which may Objective 5 also facilitate and support the strategic cooperation between enterprises and Innovation and ICT development for the other organizations for the increase of Small and Average size businesses through the chain of value for ICT products and increasing by 50% the number of businesses services, by favoring globalization and using ICT and by increasing the number of access to new markets. businesses in ICT by 10%.  A better utilization of the information and communication technology (ICT) in Taking into consideration the fact that ICT is order to assist future business develo- one of the main instruments serving for the pment. economic growth and for a faster growth of SMEs, and also in support of the Digital This will be carried out through the process Agenda and the main EU industrial policy of integration and delivery of governmental the focus remains in: the maximum utili- and banking services related to SMEs as well zation delivered by ICT potentials, not only as services in general. All sectors may be-

14http://ec.Evropa.eu/digital-agenda/en/content/small-and-medium-sized-enterprises-users-and-suppliers 15http://ec.Evropa.eu/digital-agenda/en/content/action-52-propose-measures-%E2%80%98light-and- fast%E2%80%99-access-eu-research-funds-ict

34 nefit from entering online and utilizing mo- The respective institutions will undertake dern technology for the promotion, sale and measures to increase security in the criti- distribution of their products in the markets cal infrastructure of information technology and up to the final consumer. and to implment the high technical requirements for the state database, etc...  Strengthening and supporting of start- Increase of information security and critical up businesses in relation to the digital infrastructure networks includes a series and online services, as well as offering of of vital sectors, apart from the communi- the alternative of financial support, such cations sector and governmental networks as the innovation scheme ICT voucher; systems, such as the banking sector, the energy sector, etc.... Within the scope of this Objective 6 programme work will be carried out for the transposal of the EU directive on the safe- Safe Information Networks and Systems ty of networks and information which will include the cooperation of all actors in order Development of Electronic Governance, to implement it. Digital Administration and Digital Economy cannot be done without having an efficient Objective 7 guarantee on the security of information networks, which also results in increasing the credibility of citizens for the online se- Minimization of digital differences between rvices. This is a necessary condition for peo- regions and cities through 70% increase of ple to be able to utilize these services by internet access and 30% improvement of life allowing more efficiency in the whole quality. system. The Albanian Government new ICT invest- A few trends will be followed in order to ment programme aims toward the more guarantee a safer information society and coordinated and efficient course of inve- credible e-governance services: stments in this sector, intending to pro-  Adaptation of the necessary legal and vide qualitative services for citizens and life regulatory framework for information improvement through the assistance of ICT and networks safety; systems. Taking into account the ERDF prio-  Drafting/implementation of basic- re rity investments as well as the specific co- quests for the public administration re- nditions of Albania, the investments are split lated to the level of the necessary safety into few main sub-objectives: in the public sector;  Increase of access and utilization of  Drafting/implementation of incident information and communication te- management procedure. Periodical chnological services by the public in the monitoring of the implementation of ba- regional and national level through the sic requests and procedures; fixed or mobile e-services, pursuant to  Awareness campaigns against the da- ERDF Objectives II and XI on investments nger of cyber crime: for the period 2015-2020 – 70%;  Establishment of a portal for the aware-  Online services for the public concentra- ness focusing into computer safety, chi- ted into front-office desks and the online ldren in the internet, business, computer transparency for the public; security issues and articles;  Local government platforms for public  Awareness campaings in the ICT univer- services; ities in the form of open lectures, work-  Digitalization of services related to land shops; ownership for specific or concentrated

35 regions;  Computer systems for the management  ICT infrastructure services (HW+SW)whi- of the urban and inter-urban traffic in ch are the basis for delivering services to the interest of improving public services. the public and deal with the following:  OSS or online platform for services delivered by the local government. 1. Consolidation of citizen basic data.  Mobile platforms in the interest of tou- Implementation of the Digital Address rist, economic, cultural and educational System based on air photograpy 2015 information at the regional and national and the connection of the address level. system with the Registry Office Register.  Furnishing of citizens in need with uni- 2. Consolidation of the joint inter-insti- versal decoders in the process of transi- tutional infrastrure at the regional tioning from the analogue to the nume- and national level (networks, system rical broadcasts. inter-connectivity, connectivity of interactive government platform systems, datacenter, BCC, DRC, electronic circula- Strategic Priority 3: tion of documents, tracking citizens correspondence with the administration in Establishment of the all levels, etc...). National Geospatial Data 3. Infrastructure serving law and order as Infrastructure (NSDI) well as till and online services for the State Police. The establishment of the “National Geo- 4. Infrastructure serving health care and spatial Data Infrastructure” will include all till services of the healthcare system at of the interactive geospatial information sy- the regional and national level. stems that are nationally expanded and will 5. Consolidation of state archive data with be created by different institutions, for spe- the establishment and supplementation cific topics and according to the European of electronic registers and services. standards. 6. Establishment of concentrated or re- This policy aims at the development of this gional digital platforms serving agricu- infrastructure using its four basic objectives: lture and tourism.

 Technological development in improving Objective 1 citizens life through Smart Cities, pursuant to ERDF Objectives I and VII for Inter-institutional coordination for the co- investments 2014-2020 – 30% llection, processing and updating of the geo-  Replication of existing multi-user su- spatial data, like IMPUT for the NSDI. ccessful systems (schools, City Hall, po- This coordination is of great importance for lice, DAR, prosecution): CCTV monitoring the establishment of the national geo data- of streets, cross roads, schools and other base in Albania, (NSDI) as a single GIS data- important objects. base, consisting of multiple and independent  Improvement of local infrastructure layers of data based on a unique cartogra- serving access development toward phy system. broadband and digital services.   E-library programmes in order to facili- Identification of responsible public au- tate utilization of resources of each -re thorities for the collection, processing gional and local library at the national and updating of the respective geospa- level. tial data, as well as the setting outof  Programmes supporting children in pre- standards.  school and school systems. Analysis of the geo-information and the

36 decision taking for the preparation of availability and their access, according standards, in line with the INSPIRE dire- to the standards. ctive and according to the needs of the  Detailed rules for the establishment, institution. preservation and updating of metada-  Establishment of joint working groups ta, based on the structure of cataloging for the updating of information acco- metadatas. rding to the topics.  Raising the public awareness rega- Objective 2 rding the benefits of geo-information, coordination regarding the professional Establishment of a unified geodesy network development and training opportunities for the Albanian cartography information by to increase the respective authorities’ca- utilizing the national Albanian geodesy ne- pacities to stimulate the utilization of twork. geospatial technology in a very efficient  Utilization of the AGRF-2010 by all pu- way, in cooperation with the academic blic, private and individual subjects, by and private sector.  ensuring the maintanance and updating of the Geodesy Reference Framework by Objective 4 ASIG. o Utilization of global positioning system Establishment of the National Geographical (ALBPOS) by all subjects in order to Information efficiently use the system and secure the The NGIS will serve for the improvement of funds for its operation and maintanance. decision-taking in all levels; development of economic and social mid-term and long-  Drafting of the obligatory acts that fa- term programmes, as well as for the orienta- cilitate the utilization, exchange and tion of investments and demographic move- efficient management of geodesy ne- ments in the country. tworks (AGRF), in line with the uniform standards and rules, in order to secure the interactivity and delivery of services, Establishment of NGIS according to the by stimulating cooperation between the INSPIRE and OGC standards and rules in order different actor groups. to provide the geospatial informations se-  Designing, establishment, maintanance rvices according to the topics.  and updating of the Geodesy Reference Establishment of a platform to deliver Framwork. geospatial services, according to the standards of the Dataexchange format and standards relating to the network Objective 3 services, which will be used by the NGIS and beyond. Establishment of an integrated geo-info-  Training staff for the maintanance of the rmational system in Albania according to the system, awareness campaign as well as INSPIRE directive and its utilization by state training of staff in relation to the utiliza- institutions and the wider public. tion of the National Geo-Portal.  Establishment, implementation and  Close cooperation with the national and maintanance of the National Geo-Por- international research and development tal and of the application systems for centers, in order to support the exchange the production, management and the of geo-information between state au- integrated administration of the geo- thorities and to improve the geo-info- information, in cooperation with the -re rmation technology. spective authorities, by improving data

CHAPTER IV 4 FINANCIAL RESOURCES

Financial resources are determined based The determination of ISSDA financial needs on the action plan that accompanies this was carried out through the process of the strategy (Appendix 1), pursuant to the MTBP necessary potencial evaluation cost from cost for 2015-2017. Also, other financial re- each institution that bears the main respo- sources have been taken into consideration, nsibility in the implementation of the fore- such as, the IPA funds, donations or grants seen activities. which are used to cover the financial gaps. The necessary evaluated funds for the The action plan lists the activities that will implementation of ISSDA during the - peri be undertaken to implement the above pro- od of 2015 - 2017 are foreseen to be at the grammes, the responsible institutions, dead- range of 29.2 billion ALL or 240.5 milion lines, costs for each activity and programme, Euro. as well as the financial resources. It must be emphasized that the need for fi- Also, the Regional Development Fund will be nancing the strategy implementation has a supplementary mechanism that will aim been calculated for the activities for the at the realization of the digital divergence period of 2015-2017. In the mean time, the minimization between different regions and calculation of the needs for the implementa- cities. This instrument will aim to improve tion of activities for the period of 2017-2020 the service quality delivered to the citizens, will be determined in 2017, time this when as well as the life improvement through the the mid-term strategy implementation eva- technological developments. luation will be carried out.

MTBP Donors Others ALL 22 235 164 842 1 452 398 678 5 122 505 695 Euro 158 822 606 10 374 276 36 589 326

40 CHAPTER V 5 ACCOUNTABILITY, MONITORING AND EVALUATING ANALYSES

The strategy will be monitored by the Inter- given time; Institutional Working Group for the Drafting - Stimulation of cooperation between of the Cross-cutting Strategy “Digital Age- state authorities, municipalities, NPOs, nda” of Albania 2015-2020. The group was international organizations and other established by Order No. 13 of the Prime participants in the process. Minister, dated 22.01.2014. The group is - Implementation of the strategy will be composed of the following: respective Mi- based on the utilization of a number nister for Public Administration and Innova- of synthetic indicators related to the tion, Department of the Digital Agenda at inputs, processes, products and effects the Council of Ministers, National Agency of the action plan. The complete list of for the Information Society, as well as the indicators is presented in Appendix 4. Department of Development, Financing and The indicators will be evaluated in a peri- Foreign Aid Programming at the Council of odical manner by the public institutions Ministers. according to the job division and their juri- The pre-conditions for the efficient and su- sdiction field. They will be collected by MSI- ccessful implementation of the Digital Age- PA according to the determined format in nda 2015-2020, include the following: the Indicators for the Measurement of Stra- - General consensus to implement the tegy Implementation, in cooperation with proposed objectives and activities; the other public instituions as well as INSTAT. - Implementation in stages of the sele- Based on these indicators the respective cted activities according to priorities and minister will draft annual reports on the availability of the necessary resources; strategy performance, which will be of a - Promotion of objectives towards the public nature. public and private sector, as well as The establishment of an efficient monitoring citizens; and evaluating system (every 3, 6 months - An efficient monitoring and evaluation and annually), will be supported by study system in order to check the impleme- activities, activities that aim at the stre- ntation of objectives set out in the stra- ngthening of human capacities and stru- tegy. The data and analyses produced ctures. Public information, as well as mo- as a result of such a system, will assist nitoring of the strategy implementation the decision-makers in renewing their and its results by specialized and interested policies, distributing resources, as well organizations from the civil society or the as it will regulate the planned activities press, will also constitute one of the basic based on current circumstances at any elements of the monitoring and accounta-

42 bility system of the Digital Agenda of Albania APPENDIX 1 2015-2020.

ACTION PLAN

Strategic Priority 1: Policy for the development of Costs in ALL electronic communications infrastructure in all sectors Implementation Responsible (health, education, environment, agriculture, tourism, Deadlines Institutions culture, energy, transportation, etc.) MBP Donations Other

Objective 1: Development of advanced electronic communications infrastructure and delivery of the sufficient spectrum for broadband infrastructure development (NGN/LTE/5G etc), aiming at the coverage with service of the whole territory and up to 90% of population until 2020; Drafting of spectrum policy in order to facilitate the necessary resources for the frequence spectrum for the future network generations, such as, NGN, 4G/5G 2015 onward MIAP No cost in compliance with the EU practices and the SAA engagements Improving the legal and regulatory framework for the efficient administration of the spectrum under the conditions of technological convergence and 2015 onward MIAP No cost implementation of the principles of technological neutrality to provide for an open Internet

Law ‘On the Electronic Governance” and its implementation sub-legal acts; Sub-legal act for the implementation of the law “On the Public Notification and Consultation”, 2015-2016 MIAP/NAIS No cost Draft decision “Establishment and the Rules of administration of the Electronic Register for the Public Notifications and Consultations”

Adoption of policy document related to the open data 2015 MIAP/NAIS No cost

Transposal of Directive 2003/98/EC for the re-utilization 2015 MIAP/NAIS No cost of public sector information Sub-leag act for the implementation of law “On the Public Notification and Consultation”, Draft decision “Establishment and the Rules of administration of the 2015 onward No cost Electronic Register for the Public Notifications and Consultations” Promotion and protection of personal data for the online services, mobile applications, cloud services; big 2015 onward MIAP No cost data and Internet of Things, as well as the protection of Intellectual Property Right in the field of internet Drafting of the National Interaction Framework, based upon the European Framework for Interaction and the 2015 NAIS international standards Promotion of connectivity access of Broadband 2014-2015 MIAP-PIU 2,290,000 47,870,000 Internet in the area Bjeshket e Namura

43 Strategic Priority 1: Policy for the development Costs in ALL of electronic communications infrastructure Implementation Responsible in all sectors (health, education, environment, Deadlines Institutions agriculture, tourism, culture, energy, MBP Donation Other transportation, etc.)

Objective 2: Improvement of ICT infrastructure in the public administration for harmonized and integrated developments according to international standards for e-governance in all sectors (health, education, environment, agriculture, tourism, culture, energy, transportation, etc) aiming at 100% connectivity of all systems by the end of 2020

Establishment of the second BCC, Business Second half of Continuity Center of the National Register of the MIA(DfRO) 2016 154,000,000 Registry Office

Further development, increase of new functions of the National Register of the Registry Office, as well as, the establishment of the online website MIA(DfRO)/ 2016 to deliver information to third parties in line with NAIS 140,000,000 the legal definitions and technological standards in this field

Establishment and completition of the address MIA(DfRO)/ 2015-2017 system NAIS 588,000,000

Connection and integration of the address system MIA(DfRO)/ with the National Register of the Registry Office, 2015-2017 NAIS 70,000,000 according to the EU standards and definitions

Digitalization of the Basic Registers and the Act 2015-2017 MIA(DfRO) Books 1,400,000

Development, administration and expansion of the governmental GovNet network in three cities: 2015 - 2016 NAIS 1,088,619,675 Tirana, Elbasan, Durres

Delivery of broadband internet access for the public administration. Increase of bandwidth delivered for the public administration; average capacity from three providers of over 150 2015-2017 NAIS 14,256,000 Mbit/s for the central administratën. Increase of capacities foreseen at the average of a total of 600 Mbit/s (by the three suppliers).

Feasibility study for the establishment of the “Relocation and/or work continuity for the 2015-2016 NAIS 9,000,000 governmental Data Center in cases of disasters ( DRC ) and preservation of information

Establishment of the Business Continuity Center 2015-2017 NAIS 840,000,000 and Backup for the governmental systems

Establishment of the Disaster Recovery Center – 2015 -2017 NAIS 229,800,000 (DRC) for the governmental systems

44 Implementation of the document management NAIS/Line system ERDMS in all the line ministries and 2014 - 2017 166,541,029 central administration Ministries

Auditing of State Databasis through the Oracle 2015 2017 NAIS 25,344,000 Audit Vault platform Increase of safety for the physical and logistical infrastructure of the governmental GovNet NAIS/Line network, through investments aiming at 2014-2017 Ministries “Increase of Safety for the governmental GovNet 351,247,993 NAIS network and the Governmental Data Center”

Capacity improvement of the Data Governmental 2014-2017 NAIS Center 256,824,466 Delivery of safe, qualitative and ultra fast Internet access for the public administration, as well as the delivery of the Unified Communication 2015- 2017 NAIS 119,000,000 Service, (Lync Server) in GovNet

Availability of computers, acces to the internet and broadband services in schools for the 2015-2020 300.000.000 development of teachers’ training for the utilization of e-learning content

Ministry of Finance – Departament Further development, expansion of EAMIS system 2015-2017 of Priority 350,000,000 Implementation/ NAIS

Council of Expansion and improvement of the e-cabinet 2015-2017 Ministers, system 25,401,600 NAIS

45 Strategic Priority 1: Policy for Costs in ALL the development of electronic communications infrastructure Implementation Responsible in all sectors (health, education, Deadlines Institutions environment, agriculture, tourism, MBP Donations Other culture, energy, transportation, etc.)

Objective 3:Digitalization of the education system in order to increase the quality of education and contribute in the establishment of a society based on knowledge through the increase of access into digital curriculums and their intenet connectivity up to 100%

Digitalization of the education system 3,360,000,000 – implementation of digital classes for 2015-2017 MES the secondary education

Digitalization of the pre-university 490,000,000 education system – development of the 2015-2017 MES e-learning system

Digitalization of pre-university 56,000,000 education system – development of 2015-2017 MES data management system in schools (Digital Register)

Digitalization of pre-university 35,000,000 education system – development of 2015-2016 MES online registration system, e-register

Establishment of the digital library for 30,660,000 2016-2017 MES the pre-university education system

Training of teachers of the pre- 28,000,000 university system in the utilization of 2015-2017 MES systems

Online networking of the private and 42,000,000 2016 onward MES public higher education institutions

Development of the computer 14,000,000 system for the logistical and financial 2017 onward MES management of the institutions under MES

ICT in pre-school education 2017-2020 MES 350,000,000

46 Strategic Priority 1: Policy for the Costs in ALL development of electronic communications infrastructure in all sectors Implementation Responsible (health, education, environment, Deadlines Institutions agriculture, tourism, culture, energy, MBP Donations Other transportation, etc.)

Objective 4: Improvement of the digital infrastructure in the health sector aiming at increasing the quality of medical services through the 30% increase of e-services

Management of check-up data for the 2015 MoH 40-65 years old age group 98,000,000

Collection and reporting of the data system by the public or private 2016 MoH 80,010,000 providers of the health care services System of drug registration and 2015-2016 MoH, AKBPM control 23,510,496 Medical drugs tracking system or Track MoH, FSDKSH, 2016 Conscession and Trace system (concession) AKBPM 700,000,000

Hospital Management Computer Negotiations with Negotiations with the 2019 System (Hospital Information System) the World Bank 1,400,000,000 World Bank Innoculation and Vaccination Registra- 2016 MoH, ISHP tion System 27,020,000 National Patient and Electronic Servi- 2020 MoH ces Portal for citizens 1,400,000,000 System for the Monitoring of Perfo- 2016 MoH 30,100,000 rmance Indicators of the health sector Staff and Medical Assets Management 2014 MoH System 9,976,080 On-line service for the regional 57,720,000 management of advanced medical 2015-2017 MoH examinations Electronic signing of medical To be 2015-2017 MoH documents evaluated

Strategic Priority 1: Policy for the development of electronic Costs in ALL communications infrastructure Implementation Responsible in all sectors (health, education, Deadlines Institutions environment, agriculture, tourism, MBP Donations Other culture, energy, transportation, etc.) Objective 5: Innovation and ICT development for the Small and Average size Businesses through increasing by 50% the number of businesses utilizing ICT and by increasing by 10% the number of businesses in ICT. Strengthening and support of start- up businesses for digital and online services, as well as, the delivering of 2015 - 2020 MIAP/MEDTTE To be alternatives in relation to financial evaluated support, such as the ICT innovation voucher schemes MIAP/Third Establishment of ICT incubators 2015 -2020 parties ppp Supporting of ICT cluster businesses MIAP/Third in accordance with Pillar 52 of the 2016-2020 parties No cost European Digital Agenda 2020

47 Strategic Priority 1: Policy for the development of electronic Costs in ALL communications infrastructure in all Implementation Responsible sectors (health, education, environment, Deadlines Institutions agriculture, tourism, culture, energy, MBP Donations Other transportation, etc.) objective 6: Increase of safety of information networks NACS, GNP Drafting of Cyber Security Policies March 2014 – (supported by - Document and its Action Plan April 2015 TAIEX) Supplementation of the legal/regulatory framework in the field of cyber security: MIAP, NACS 1. Drafting of the draft law for cyber 2015 (supported by security TAIEX) 2. Drafting of the minimal security requests for the public administration, 2015 onward NACS - monitoring of their implementation 3. Procedure for Reporting Computer 2015 NACS - Incidents Raising of the awareness for the cyber security:

1. NACS 1. Establishment of portal for the (composition: awareness www.cyberalbania.al, June 2014 NACS, KMDP, focusing on the computer security, onward to be IZHA, NAEC, NAIS, 260,000 children in the internet, business, updated AEPC, AShSh, security articles, etc. as well as, the private sector).

2. NACS, NAEC, 2. Awareness campaigns at the ICT May 2014 KMDP,AShSh, as faculties in the form of open lectures, well as, public and 400,000 onward workshops, etc. private institutions invited accordingly.

3. Organization of the annual event October 2014 500,000 / NACS “Awareness month for computer onward annum security” 4. Awareness through informing 400,000 / materials (leaflets, brochures, posters), 2015 onward MES, NACS, KMDP annum activities for the protection of children online: Annual Conference “Safety of Children in the Internet” Awareness campaign in 13 DAR

for the protection of children online

Organization of training sessions for Computer Safety for the ICT and DAR/ZA specialists The first competition of this To be 5. Organization of competitions for the kind to be held in NACS evaluated identification of new talents in this field the last trimester of 2015 Increasing of knowledge, skills and capacities level for expertise in the field of cyber security:

1. Organization of training sessions for IT September 2014 NACS, ASPA 1,350,000 professionals of public administration – 2015 2. Inclussion of cyber security issues in the curriculas of pre-university No extra education system for a safer internet for 2014 (in the pilot cost (IZHA ANCS, IZHA children and teenagers, as ICT utilizers, curricula) functioning pilot scheme for 6th graders during the cost) academic year 2014-2015

3. Post university studies (master’s level) To be 2015 – 2016 UT, UPT, AShSh specializing in cyber security evaluated 5,000,000 and others 4. Increasing of capacities for personnel at no cost 2015 - 2017 NACS responsible for security issues (cooperation with foreign structures) NACS, GNP with Identification of the critical information 2015 public institutions - infrastructures (CIIP) and interest groups Establishment of Infrastructure for the System 2016 onward NACS 70,000,000 of Monitoring and Protection (ISMS)

Strategic Priority 1: Policy for the development of electronic Costs in ALL communications infrastructure in all Implementation Responsible sectors (health, education, environment, Deadlines Institutions agriculture, tourism, culture, energy, MBP Donations Other transportation, etc.)

Objective 7:Minimization of digital differences between regions and cities through the increase of internet access up to 70% and improvement of life quality up to 30%

Consolidation of basic citizens data:- Imple mentation of the digital address system based on the air photography 2015 and connection 2015 - 2020 MIAP/MEDTTE of the address system with that of the Register of the Registry Office Consolidation of the joint inter-institutional infrastructure on the regional and national level (networks, systems interaction, systems connection with the interactional governme- MIAP/Third 2015 -2020 ntal platform, data center, BCC, DRC, electro- parties nic circulation of documents, tracking of citizens correspondence with public administration in all levels, etc.) Replication of the successful multi-user existing systems (schools, City Hall, police, DAR, prosecution): CCTV monitoring of roads, cross- 2015-2017 MIA 838,005,339 roads, schools and other important objects Establishment of the Digital Archive in 24 local 509,350,000 2015-2017 MD/ZRPP offices of the Immovable Property Registration

Improvement of infrastructure for electronic 2015-2017 MPB 468,600,000 services of the State Police

Improve the city 2015-2016 NAIS 30,000,000

Subsidy of decoders for families in need 2015-2017 MIAP . 350,000,000 Implementation of the international standards regarding the e-accessibility MIAP/ NAIS Line WACG/Web 2.0 in the official websites of the 2015-2016 ministries 26,460,000 line ministries (for disabled persons) NAIS

49 Strategic Priority 2:Policy for the Costs in ALL development of electronic governance and Implementation Responsible delivery of interactive public services for Deadlines Institutions citizens and businesses MBP Donations Other

Objective 1: Increase and promote the electronic services and e-services for citizens and busimesses. Increase of transparency and improvement of public administration services according to the “Open Government Partnership” initiative will remain a priority Establishment of the open data portal, as part of the unique services portal 2015 NAIS 20,000,000 www.e-albania.al Re-engineering and modernization of 51 work processes G2G, expansion with 21 new electronic services G2G, G2C and G2B, 2015-2017 NAIS 234,671,040 and the adding of 6 new services in the governmental portal e-albania.al, Versioni 1.0” Project “e-Health – National Electronic 2017 MoH Health Record” (Austrian loan) 1,959,300,000 Electronic prescription (e-Prescription) in the whole of Albania 2017 569,999,920 a) Pilot project for the electronic prescription MSH, FSDKSH in Durres a) 2015 35,367,000 Development, improvement of www.e-Albania.al portal, addition NAIS/ line 2015-2017 of paid online services, establishment ministries 423,828,000 of the mobile version, etc.

Promotion of electronic services for citizens and businesses provided through the interaction governmental platform and the in- 2015 MIAP/NAIS To be crease of new services for the governmental evaluated portal e-Albania.al, as well as, increase of paid online services, etc.

Strategic Priority 2:Policy for the Costs in ALL development of electronic governance and Implementation Responsible delivery of interactive public services for Deadlines Institutions citizens and businesses MBP Donations Other

Objective 2: Ammendments and improvement of the legal framework for the e-governance and information society Drafting and adoption of the law on electronic governance and its sub-legal 2015 – 2016 MIAP/NAIS No cost implementation acts Drafting and adoption of the sub-legal implementation act “On the Public 2015 MIAP No cost Notification and Consultation” Draft decision “Establishment and drafting of rules for the administration of the 2015-2017 MIAP/NAIS No cost Electronic Register for Public Notifications and Consultations” Drafting and adoption of the law “On the MD/NAEC, Electronic Identification”, according to the 2015-2017 No cost etc EU acquis Implementation of the National Interaction Framework based on the European Interaction Framework and the international 2015 – 2016 MIAP/NAIS standards for the fruition of interaction of No cost electronic systems

50 Strategic Priority 2:Policy for the Costs in ALL development of electronic governance Implementation Responsible and delivery of interactive public services Deadlines Institutions for citizens and businesses MBP Donations Other Objective 3:Development of Electronic Governance (e-Governance) Implementation of the electronic circulation of documents, ERDMS system, in all the line ministries and the public admin- 2015-2017 MIAP/NAIS istration, as well as, the improvement of the e-cabinet system Part of the Realization, implementation of the 2014 Microsoft 150,000,000 e-Tracking system in the line ministries Agreement Realized investment Distributed Implementation of e-Signature in the de- of the PKI costs for each livery of official services and communica- infrastructure. NAIS, NAEC institutions for tions, distribution of USB tokens Gradual implementation in USB tokens. institutions. Pursuant to Organization and pursuit of the imple- the functional MIAP/NAIS/ mentation of the electronic signature in 2015-2020 duties of NAEC NAEC some public services delivered online and NAIS. No cost. MIAP, NAIS, private sector of the line ministry. Partial costs Increasing of capacities and Cloud com- have been puting services for the host structure of 2014-2020 provided in these services in the public sector the appendix 234,000,000 of document adopted by way of a DCM No. 468, dated 30.5.2013. Development of the national e-Tourism programme, establishment of the hotel register, establishment of tourist resources and products, establishment of 2014-2020 MEDTTE cultural inheritance, establishment of the To be evaluated tourism portal, coverage of tourist areas with free internet service Wi-Fi Framework contract for project drafting 10,000,000 Online services for citizens through the e-Albania automatic vending machines 2015-2017 NAIS To be evaluated installed in public places Electronic application for the driving MTI/NAIS license and obtaining of a fast service 2015 Ongoing · 2014 – 2016 97,800,000 pro- (two years a jection for the implementation Establishment of the national database of pilot project in MMSR, SHSSH at the national Economic Assistance three districts, afterwards to level which will be expanded all be realized at at over Albania) a later stage

51 Establishment of the state database for 2015 - 2016 MMSR, SHSSH 175,000,000 Disabled Persons Establishment of the information system 2015-2017 MD for the digitalization of the court archive 14,000,000 Computerization of the General Corre- ctional Directorate, information system of 2015 MD / DPB 30,100,000 convicts cards Online connection of the institutions of 2015-2016 MD / DPB 350,000,000 the General Correctional Directorate Video Recording System of court sessions 2015 - 2017 MD 140,000,000

Equipment of prisons with digital cameras 2015 - 2017 MD 70,000,000 Digitalization of the complete Court Archive, in order to preserve and uti- 2017 MD 28,000,000 lize this national wealth of scientific and historic values Case Management for the probation 2016 MD / SHP 7,000,000 service Electronic Register of the free professions 2016 MD 14,000,000 at the Ministry of Justice Establishment of an information system for the digitalization of the Archive Files for the compensation of former politically 2015 MD 9,800,000 persecuted persons Centralization of the court case management system ICMIS and the implementation of a focused and unique solution for 2015-2017 MD 280,000,000 all the courts in the country MD/NAIS/ Integration of ICMIS system with ALBIS 28,000,000 ALBIS Integration of the prosecutorial case management system with the court case 2016 MD management system, ICMIS Drafting of the strategy for the establishment of the digital archive in 25 local offices of the immovable property regi- 2015-2017 MD/ZRPP 2,500,000 stration Control, inventory, numbering and correct closure of mortgage registers in all the lo- 2015-2016 MD/ZRPP 14,000,000 cal offices Training and certification of ALBSReP system for its utilizers in 35 ZVRPP, as well as training and certification for the IT staff 2015-2020 MD/ZRPP 21,000,000 of ZQRPP Instalation and integration ofALBSReP sy- 2015 MD/ZRPP 35,000,000 stem in the two governmental data centers Development of the Document Manage- 2015-2016 MD/ZRPP 14,000,000 ment System for ZRPP Development of an integrated system for human resources, finances and inventory 2015-2016 MD/ZRPP 14,000,000 of ZRPP New hardware equipment for the well-functiong of the ALBSReP system in 2015-2020 MD/ZRPP 140,000,000 ZVRPP Auditing of the IT system and its quality control (as well as its improvement, if 2015-2020 MD/ZRPP 70,000,000 needed) Drafting of the Strategy and Policies for the increase and maintanance of capacities, work continuation at the IT 2015-2020 MD/ZRPP 35,000,000 directorate in ZQRPP Designation of a fiscal cadaster system 2015-2018 MD/ZRPP and its connection with the tax authorities 52 Interconnection of electronic systems of the court system links with each-other, on one hand, and their interaction with the electronic systems of justice operators, on the other hand (and not only those)

Integration of prosecutorial case management system with that of the 2016 MD court case management system ICMIS Further development of the web services, integration of the ALBSReP system with 2015-2018 MD/ZRPP the notary register, other governmental 70,000,000 registers and actors

Improvement and supplementation of data related to personal and company ID 2015-2018 MD/ZRPP and the data related to the immovable 35,000,000 property in the ALBSReP system

License for the new modules of the Ministry of 2015-2017 27,020,000 treasury system Finance Data protection system for the database Ministry of 2015 2,100,000 of the treasury system Finance Ministry of Other software computer systems 2014-2017 9,100,000 Finance December 2016 (in case the Expansion of Governmental Financial IPA fund 2013 Computer System SIFQ to 150 budgetary is approved in institutions through the web portal and November 2014 Ministry of 210,000,000 management of documents, foreign funds to be accorded Finance through the TSA as well as the cost of to the Ministry projects of Finance with the extension of SETS project) Capacity Building and Support to Implement Ministry of AFMIS and IPSIS solutions, Albanian the Integrated Finance, Financial Managment Information System Planning System Ministry of (MTPB and PIM), Integrated Planning (IPS 2) in Albania Economy, 182,000,000 System Information System (Portal + Grant Number: Prime DWH) TF013972, is Minister’s managed by Office the World Bank. 2014 -2016 Ministry of Purchase of computer equipment 2014-2017 7,492,800 Finance Upgrade of the Checkpoint System. Support for the Check Point (Firewalls) Ministry of 2015-2020 Licenses; backup Check Point for HA Finance 14,000,000 Internet Firewall Ministry of Intranet & Internet network 2015-2020 Finance 42,000,000 Ministry of Support for the video-surveillance system 2015-2020 Finance 15,400,000

53 Blade servers and equipment for Blade Ministry of Enclosure and San Storage Array + 2015-2020 Finance 21,000,000 Software for virtualization HW, (PC, Laptops, printers, Ministry of 2015-2020 photocopy, etc.) Finance 28,000,000 Penetration testing service for the Ministry of 2015-2020 security of the IT networks/systems Finance 1,400,000 Ministry of Maintanace of the Server Room 2015-2020 Finance 7,000,000 Ministry of Trainig sessions for the IT staff 2015-2020 Finance 2,800,000 Support infrastructure purchasing for the December 2014 D. P. T 126,512,020 new E-taxation system

HW purchase December 2014 D. P. T 42,487,900

Integration with EUIS Fiscalis 2020 December 2015 D. P. T (Entry ticket) 3,500,000

Development and Improvement of m-TAX December 2015 D. P. T 48,749,960

Realization of the draw for the tax coupon May 2015 D. P. T PPP

Realization of the e-bill project December 2015 D. P. T PPP Ministry of Environment Establishment of an online portal for in cooperation acces by the public and actors in legal (UNDP) 2015 with UNDP- draft-documents still ongoing for the 245,000 GEF project for protected areas the naval and coastal ZMs Ministry of Environment With IPA funds. in cooperation Speedy Project IPA Adriatic CBC on the Project cost for with The 24,500,000 regional cooperation on the air data 2015 the Albanian National quality part is 175.000 IPA funds Agency of Euro Territorial Planning MM and Application of the monitoring camera the State 145,000 Euro, systems of the forestry areas, aiming at Inspectorate of 2015-2017 unsecured preventation of fires and evidencing of Environment, 30,300,000.00 funds illegal woodcutting Forestry and Waters Ministry of 1.176.400 Environment Euro, for the World Bank Establishment of the National Electronic 2018 in cooperation World Bank Cadaster of Water Resources with the World project 164,696,000 Bank

Objective 4:Innovation against corruption – One-Stop-Shop (this objective has been fully broken down at the SNRAP)

2,113,850,000 Reform of services in the Public MIAP/ADISA/ 1,211,000,000 3,689,000,000 2015-2018 Administration (digitalization) NAIS

54 Objective 5: Local Electronic Governance (e-LG)

Inter-operability systems CG-LC Implementation of the unified USAID PLGP/ informative portal and electronic 2015-2017 NAIS services for the Local Governance Units. 22,000,000 Uploading of the original content and establishment of systematic update mechanisms

e-Participation and local open governance: data kept and managed by MIAP/NAIS/ 2015 - 2017 the local governance should be open and etc. To be evaluated at the public’s disposal Establishment of suitable mechanisms at the NAIS infrastructure, in order to secure the necessary data from the main systems of the central governance for the LGUs USAID PLGP/ 2014-2015 systems, starting with ZRPP, NRC and RKGJC. NAIS 33,000,000 The first exchange of data and the establishment of systematic updating mechanisms for 11 LGUs Integration of services related to LGUs in the e-Albania portal, starting with the USAID PLGP/ 2015 loading of information on the local tax NAIS 11,000,000 obligations

Establishment of the IT platforms for the administration of documents and tracking of services distribution; platforms that may be easily replicated from the other USAID PLGP/ city halls through the personalization of 2015 44,000,000 NAIS training sessions by users. Implementation of the NAIS infrastructure for the first city hall. Implementation for at least another 5 city halls.

Strategic Priority 3: Policies for the Costs in ALL Implementation Responsible establishment of the National Geospatial Deadlines Institutions Data Infrastructure (NSDI) MBP Donations Other Objective :1 Inter-institutional coordination for the collection, processing and updating of the geospatial data, such as, IMPUT for the NSDI Identification of responsible public authorities for the collection, processing and updating of the respective geospatial 2015 – 2017 ASIG 105,000,000 data, as well as, for the definition of standards Analyses of the geo-information and decision taking for the drafting of suitable standards in accordance with the 2015 - 2020 ASIG 35,000,000 INSPIRE directive and according to the institution’s need Establishment of joint working groups for

the updating of information according to 2015-2020 No cost the topics

55 Objective 2: Establishment of a unified geodesy network for the Albanian cartographic information utilizing the National Albanian Geodesy Network

Utilization of AGRF-2010 by all public, private and individual subjects, ensuring 2015 – 2020 ASIG 119,000,000 the maintanance and updating of the Geodesy Reference Framework by ASIG

Drafting of different obligatory acts that facilitate the utilization, exchange and efficient management of geodesy networks AGRF, in accordance with the 2015 – 2017 ASIG No cost uniform standards and rules, to ensure interaction and delivery of services, by stimulating cooperation between actors’ groups Designing, establishment, maintanace World Bank and updating of the Geodesy Reference 2015-2020 ASIG 4,800,000 Framework. US$

Objective 3: Establishment of an integrated geo-information system in Albania according to the INSPIRE directive and its utilization by the state institutions and the wider public

Establishment, implementation and maintanance of the National Geo-Portal and the applications system for the production, management and integrated 2015-2020 ASIG 105,000,000 administration of geo-information, in cooperation with the respective authorities, by improving the availability and accessibility of data, according to the standards

Deailed rules for the establishment, preservation and updating of metadatas, 2015-2017 ASIG 14,000,000 according to the metadata cataloging structure Raising the public awareness regarding the benefits of geo-information, coordination for the professional 2015-2017 ASIG development and training opportunities 105,000,000 in increasing the capacities of the respective authorities, in order to stimulate the utilization of geospatial technology in a very efficient way, in coordination with the academic and private sector.

56 Objective 4: Establishment of the National Geographic Information System

Establishment of NGIS in accordance with the INSPIRE and OGC standards and rules, 2015-2017 in order to deliver services related to the ASIG 35,000,000 geospatial information according to topics Establishment of a platform to deliver geospatial data according to the Dataexchange format standards, 2015-2020 standards on the network services that ASIG will be utilized by in the NGIS by the 105,000,000 wider public Training of staff for maintanance purposes, awareness campaign and 2015-2019 training for the utilization of the National ASIG 21,000,000 Geo-Portal Close cooperation with the national and international research-development centers, in order to support the exchange 2015-2020 of geo-information between the state 7,000,000 ASIG authorities, as well as, to improve the geo-information technologies

57 APPENDIX 2

OVERVIEW OF THE ELECTRONIC COMMUNICATIONS MARKET

During 2013, the electronic communications subscribers for the fixed telephony was sector sustained an increase in relation following the reduction trend started in to utilization of mobile networks and 2010 (with the exception of 2011 where a broadband Internet services. In the mean growth was sustained). This reduction came time, for the same period there was a as a result of the continuous decrease of the reduction in relation to the fixed telephony Albtelecom subscribers by 9%, as well as segment. These tendencies are similar the decrease by 13% of subscribers of the to the tendencies of the recent years, alternative operators. The penetration rate whereupon the utilization of fixed telephony of the fixed telephony by the end of 2013 was decreasing and was being replaced was about 10%. by the mobile telephony. Also, the access The number of subscribers with fixed to the broadband segment has sustained and mobile broadband access (3G USB/ growth on both of its segments: from the modem cards) by the end of 2013 reached fixed networks as well as from the mobile approximately 294 thousand, consisting in networks. a 36% growth in comparison with 2012. In The number of active mobile phone users 2013, both broadband access segments, (subscribers who have utilized mobile fixed and 3G (with USB/modem cards), services in the last 3 months) by the end of sustained a growth of respectively 14% and 2013 reached 3.7 million, compared to 3.5 101%. The penetration rate for both types of million at the end of 2012. This consists of an access together is 10.4% per population and annual growth of 4% for the four operators, 37% per family. whilst the number of users of the mobile Below is an overview of the development telephony according to the active SIM cards, of the number of subscribers for the mobile sustained a decrease by 6%, by reaching 5.3 telephony (active users) and that of the million compared to 5.6 million by the end fixed telephony in relation to the broadband of 2012. The penetration rate (number of access of mobile and fixed networks. The users per 100 inhabitants) in 2013 was 130% figures indicate clearly that the rates of according to the active users and 187% growth for the broadband access in both according to the SIM card users. networks are higher than those of the The number of fixed telephony subscribers by telephony. The fixed networks are even the end of 2013, reached approximately 281 noticing opposite trends: growth of the thousand compared to 311 thousand by the broadband access and reduction of fixed end of 2012, thus consisting in a reduction telephony. In 2013, only 33% of active mobile by 10%. The reduction of the number of users utilized the 3G broadband access and

58 the number of subscribers with broadband FIXED TELEPHONy access in the fi xed networks consists of 65% of subscribers of the fi xed telephony. Even during 2013 the fi xed telephony conti nued the decreasing trend of the recent mOBILE TELEPHONy years. Despite the fact that this trend is in line with the EU countries, the penetrati on rate of 10% is lower than that of the EU The number of acti ve mobile users by the end countries. The number of fi xed telephony of 2013 reached in 3.7 million, compared to subscribers reached approximately 281 3.5 million at the end of 2012. This consists thousand by the end of 2013, compared of an annual growth of 4% for all four to 311 thousand at the end of 2012, thus operators. In the mean ti me, the growth rate a reducti on by 10%. The reducti on came as diff ers according to the operatots: Operators a result of the conti nuous decrease by 9% Plus and Vodafone have sustained a growth of the number of Albtelecom subscribers of respecti vely 9% and 11%, while operators and the reducti on by 13% of the number of Albtelecom (EM) and AMC have sustained a subscribers of the alternati ve operators. reducti on of respecti vely 2% and 3%. Table 2 Figures below present the development of presents the development of the number of the number of fi xed telephony subscribers acti ve mobile users for the period of 2010- and Albtelecom, as well as the alternati ve 2013. operators for the period of 2000-2013.

Table 1: Development of the number of acti ve mobile users 2010-2013

Number of mobile users according to SIM cards

AMC Vodafone EM Plus 6,000,000

4,500,000

3,000,000

1,500,000

0 2000 2002 2004 2006 2008 2010 2012

Table 2. Development of the number of mobile users according to SIM cards 2000-2013

59 Table 3. Development of the number of fi xed telephony subscribers during the period of 2000-2013

INTERNET The following table presents the development The number of subscribers with fi xed and of the number of fi xed telephony subscribers mobile broadband access (3G with USB/ for the main operators during the period of modem cards) reached approximately 294 2010-2013. thousand by the end of 2013, which consists

albtelecom abcom ASC nisatel amc Fixed oa others total Fixed

2010 277,763 19,975 7,408 5,900 - 20,456 331,502 2011 258,943 27,167 10,129 4,950 7,565 30,090 338,844 2012 230,397 33,000 7,649 5,500 6,119 28,996 311,661 2013 210,382 13,680 15,047 7,166 6,950 27,975 281,200 difference -9% -59% 97% 30% 14% -4% -10% 2013/2012

Table 1.Number of fi xed telephony subscribers for the period of 2010-2013

In relati on to the fi xed telephony, Albtelecom of a growth of 36% in comparison with 2012. conti nues to have 76% of the market, follo- The following table presents the number of wed by Abcom with 5.4%, ASC with 6%, Ni- Tabela e mëposhtme paraqet numrin e pa- satel with 3.2%, etc. In the mean ti me the jti mtarëve broadband fi ks dhe 3G, dhe nu- number of fi xed telephony subscribers has mrin e pajti mtarëve si përqindje e popullsisë reduced by 23% for the period of 2010-2014 dhe numrit të familjeve (penetrimi).

number of subscribers Penetrati on Populati on Family total Fixed total 3g total Fixed + 3g Fixed 3g Fixed +3g Fixed Fixed +3g 2011 139,697 34,493 174,190 4.9% 1.2% 6.2% 17% 22% 2012 160,088 55,405 215,493 5.7% 2.0% 7.6% 20% 27% 2013 182,556 111,367 293,923 6.4% 3.9% 10.4% 22% 37% difference 14% 101% 36% 2013/2012

Table 2. Number of subscribers with broadband access and penetrati on rates for the period of 2011-2013

60 In 2013, both segments of fi xed broadband of 2013, which consti tutes a growth of 21% and 3G access (USB/modem cards) sustained from 2012. A large growth has also been a growth of respecti vely 14% and 101%. The sustained by Abissnet and ASC operators, penetrati on rate for both types of access as the two other largest operators with together is 10.4% per populati on and 37% respecti vely 16% and 31%. per family.

Table 5. Development of the number of subscribers with broadband access for the period of 2007-2013

The number of subscribers with broadband By the end of 2013 the number of access to the fi xed networks sustained an subscribers with mobile broadband access increase of 14%, where the majority of (3G USB/modem card for computer use) operators have witnesses an increase of the reached approximately 111 thousand from number of prescribers. In 2013, Albtelecom 55 thousand at the end of 2012, which sustained a growth by 10% of the number consists of a growth of twice the number of broadband subscribers. Amongst the of prescribers, or in percentage a growth of alternati ve fi xed telephony operators, Abcom 101%. Both mobile operators Vodafone and conti nues to remain the operator with the AMC, have sustained a signifi cant growth, largetst number of broadband connecti ons, with respecti vely 76% and 80%. Eagle with approximately 43 thousand by the end Mobile, as the most recent operator that

total Fixed albtelecom abcom abissnet ASC oa others Broadband

2010 70,597 13,575 7,000 5,666 23,162 120,000 2011 60,055 29,321 15,321 10,129 24,871 139,697 2012 66,757 35,870 17,719 11,777 27,965 160,088 2013 73,242 43,430 20,562 15,432 29,890 182,556 diff erence 2013/2012 10% 21% 16% 31% 7% 14%

Table 3. Number of subscribers with fi xed broadband access for the period of 2010-2013

61 started delivering its 3G services in 2013, Administration of the cc.TLD.al has managed to obtain approximately 13 domain, under its domains, as thousand subscribers during 2013. well as ENUM:

A significant growth of 88% was also Domain.al is one of the measuring instru- observed in the number of users with 3G ments for the Internet vitality in Albania. broadband acces from the mobile phones, The transfer from the system Register- by reaching approximately 1.1 million Recorder took place in 20131. These changes users by the end of 2013, compared to 594 liberalized the recording market of the thousand users in 2012. domain under.al by transferring from the Registry-Registrar system, only in AEPC in The total number of users with 3G broadband the Registry AEPC system and the liberalized access (mobile phones and USB cards) in registrar, by giving the right of registration 2013 reached 1.2 million compared to 694 to other certified subjects by AEPC based thousand in 2012. on the criteria determined in this regulatory document. This process was completed through the public consultation with the entrepreneurs. In 2013 the number of registered domains was 3320 by reaching a total number of the registered domains to12888.

AMC Vodafone EM Total

USB/ Mobile USB/ Mobile USB/ Mobile USB/ Mobile

Modem Phone Modem Phone Modem Phone Modem Phone

2011 9,000 46,000 25,493 202,756 N/A N/A 34,493 248,756

2012 17,833 222,882 37,572 371,426 N/A N/A 55,405 594,308

2013 32,138 279,428 66,086 568,207 13,143 272,257 111,367 1,119,892

Difference 2013/2012 80% 25% 76% 53% N/A N/A 101% 88%

Table 4: Number of subscribers with 3G broadband access for the period of 2010-2013.

1Based on Decision No. 2252, dated 23.01.2013, AEPC Executive Council adopted the paper “A few amendments in Regulation No. 2, for “The Registration and Administration of Domain Names under .AL and under domains .gov. al, .mil.al, .edu.al, .com.al, .org.al dhe .net.al”.

62 APPENDIX 3 deveLoPment oF IdI, IPB, nrI and e-governance IndIcators For the PerIod oF 2002-2013

Based on the periodical reports of the 11 individual indicators. The calculati on ITU related to “Informati on Society Mea- methodology is provided in the ITU “Informa- sure-ment”, the peridocal reports of “The ti on Society Measurement” Report. Global Informati on Technology”, as well as The table below presents the development the periodical reports of UNPAN related to of this indicator in Albania for the period of the e-government, we present below the 2002-2012 in comparison with the regional development of these indicators: and world average. • IDI – ICT development index As seen, the IDI index for Albania remains • IPB- ICT price basket under the world average and the last one • NRI- index of network readiness in Europe, despite the annual growth. • e-government index- index of e-gove- Worldwide, Albania is ranked in the group of rnance readiness countries with average results of this index • e-parti cipati on indeks – index of deci- and is closer to the upper limit to move into sion-taking parti cipati on the group of countrues with above average results. ICT DEveLoPment IndeX (IdI) DEVELOPmENT & COmPARISONS wITH THE wORLD AND EUROPEAN AVERAgE IDI indicator is a composite indicator with three sub-groups/sub-indicators that include

Table 6: IDI Indicator 2002-2012 Source: ITU, “Informati on Society Measurement”, Reports for the period of 2010-2013 IdI Index Levels: low, average, above average, high 2007 no. of 2008 no. of 2012 no. of countries countries countries Min. Max. Min. Max. Min. Max. high 5.29 7.50 33 5.67 7.85 33 6.19 8.57 40 above average 3.41 5.25 33 3.64 5.64 33 4.17 6.11 39 average 2.05 3.34 44 2.16 3.54 47 2.40 4.11 39 Low 0.82 2.03 44 0.79 2.04 46 0.99 2.33 39 Table 5: IDI Index worldwide 63 In the mean time, all the European countries result marked as the target for the indicator have an IDI index value of above world (the maximum indicator changes, i.e. the average and approximately half of them bandwidth for the international internet has have an IDI index value of above the index grown several times during the period of of developed countries at 6.78. However, 2010-2013). the reports for Albania in the recent years It is clear that: indicate that our country is one of countries with the largest growth of the access - the standard sub-index for the pene- sand utilization sub-indexes (The latter is tration of the fixed telephony remains presented in the ITU Report, MIS/2013). almost at the same level for the period of 2002-2012. In order to understand what the important - the standard sub-index for the % of factors that influence the IDI level are, the families connected with PCs and the following table carries out a comparison of internet remains low the IDI sub-indexes: - the standard sub-index for the broad- - The access sub-index includes: band fixed connections remains o Penetration of the fixed and mobile extremely low (this depends on the low telephony, the international bandwith penetration of the fixed telephony). (connectivity) for Internet users It can also be said that last year’s ITU Report - The utilization index includes: contained a wrong finding in relation to the - % of families with PCs, % of families with market of the mobile telephony in Albania Internet, Internet Users, penetration of (the market has not reached maturity yet) fixed broadband subscribers, penetra- – and this is also reflected in the following tion of broadband wireless subscribers table. In fact, the penetration of the mobile - The proficiency sub-index includes: telephony is on the upper limit used as the o % of individuals registered in high school, maximal indicator for the standard of this sub-index (190%). % of individuals registered in university, educated individuals

2002 2007 2008 2012 World Av Albania World Av Albania World Av Albania World Av Albania IDI 2.48 1.92/93 3.40 2.73/85 3.6 3.12/84 4.35 4.11 Access sub 2.68 1.87/ 78 3.91 2.83/96 3.27/88 4.74 3.73/96 index Utilization 0.54 0.01/ 130 1.43 0.63/78 0.91/84 2.85 2.71/65 sub index Proficiency 5.95 5.82/92 6.31 6.69/ 78 7.25/64 6.59 7.65/57 sub index Table 6: IDI sub-indexes for the period of 2002-2012 Source: ITU, “Information Society measurement” Reports for the period of 2010-2013

The study of the subsequent reports IPB (ICT PRICE BASKET) INDEX indicates that the ITU calculated results are not consistent and that they have The IPB index is also a composite indicator, differences. based on the calculation of three sub-baskets: The table below presents the standard of - fixed telephony sub-basket each of the 11 indicators used to calculate - mobile telephony sub-basket the IDI index together with the maximum - Internet sub-basket

64 According to the ITU Report for 2013, the of 1.6% of the GDP/p.c in relation to the IPB index for Albania shows the following delivery of mobile broadband internet results: from the computer or the pre-paid services and on the 85th place with - Albania is ranked on the 100th place with 5.1% of the GDP/p.c for the delivery of an IPB value of 4.5% against the GD- the 1GB internet from the computer P/p.c. with a slights improvement from (postpaid services). 4.6% of the GDP/p.c in 2011. - The fixed telephony sub-basket is valued In general, the mobile broadband prices at 2.2 % against the GDP/p.c in compa- per 500 MB for both the pre-paid and post- rison with 2.3% of the GDP/p.c in 2011, paid packages in comparison with other - The mobile telephony sub-basket is regional and world countries are in low valued at 7.8% against the GDP/p.c i levels (affordable) almost at the level of the comparison with 7.9% of the GDP/p.c in developed countries. The mobile broadband 2011. service for 1 GB is at an average level in - The fixed broadband sub-basket is comparison with other countries. valued at 3.6% of the GDP/p.c. E-GOVERNANCE AND Mobile Broadband Prices E-PARTICIPATION INDEXES UPAN periodical reports (UN Public Admi- It is for the first time in 2012 that the ITU nistration Network)1 carry out an evaluation collected data on the mobile broadband of the e-governance and e-participation prices through the IPB index questionnaire. readiness indexes. Even these indicators • Albania is on the 34th place with a value are composite ones and take into account of 1.5 % of the GDP/p.c, for the pre- the infrastructure and web observations. paid services and on the 46th place with The results for the web access and online a value of 1.5 % of the GDP/p.c for the services are issued based on the independent post-paid services/500MB from the observation of official internet sites. mobile phone. The following tables show the development • Albania is on the 28th place with a value of these indicators for Albania.

Year 2003 2004 2005 2008 2010 2012 2014 e-government Index 0.311 0.340 0.3732 0.4670 0.4519 0.5161 0.5046 Web measurement Subindex/ 0.083 0.162 0.1615 0.3913 na 0.425 0.4488 online services Telecommunication Subindex/ 0.049 0.058 0.068 0.1251 na 0.337 0.3548 infrastructure Human Capital Sub index 0.80 0.80 0.89 0.8869 na 0.7863 0.7100 Table 7: e-government index for Albania for the period of 2003-20121 Source: UN reports Comparison with the region and the world average to be used for the e-gov index: 2014 2012 2010 Albania 0.5046 0.5161 0.4519 European Average 0.6936 0.6574 0.5566 World Average 0.4712 0.4882 0.4406 Table 8: Comparison with the region and the world average to be used for the e-gov index

1 http://unpan3.un.org/egovkb/ProfileCountry.aspx?ID=2

65 This indicator shows that Albania is above e-participation indicator. the world average indicator, but below the There is a growth in relation to the European average index. e-participation indicator (change of

Year 2003 2004 2005 2008 2010 2012 2014

e-participation Index 0.017 0.0328 0.0317 0.0227 0.1286 0.105 0.5294

Table 9: e-participation index for Albania Source: UN reports UN peridocal reports indicate a change in methodology). Albania is ranked on the 59th the methodology used, which may have place according the UNPAN 2014. influenced the result with lowering of the

66 INDICATORS APPENDIX 4

Measuring Indicators Definition and Purpose Current Status and Periodicity Institution Telecom Sector Abbreviation:tel_ardh Total revenue from the Definition: Total revenue includes wholesale Currently measurable. electronic communication AEPC and retail revenue provided from the secure Periodicity: Annual. sector electronic communications annually from all the telecom operators (excluding the VAT). Abbreviation:tel_inv Total investments Definition:Total investment includes both in networks by Currently measurable. AEPC tangible and intangible investments in the the electronic Periodicity: Annual. telecommunications (without license payment) communications sector from all of the telecom operators. Broadband Development and Coverage

Abbreviation:bb_mbst Currently measurable by AEPC, Standard coverage/ Definition: Coverage is an indicator of the offer not on family basis. Periodicity: availability with fixed AEPC/INSTAT determined as the percentage of families Annual. broadband and mobile residing in the areas covered by xDSL, cable May be retrieved through (expressed as a family %) (basic and NGA1), FTTP or WiMax, LTE networks. INSTAT family surveys.

Abbreviation: bb_mbrst Definition: Coverage is an indicator of the offer Currently measurable in general Standard rural coverage determined as the percentage of families resi- by AEPC and not on family or with fixed and mobile AEPC/INSTAT ding in the areas covered by xDSL, cable (basic area basis. broadband (expressed as and NGA), FTTP or WiMax, LTE networks. Rural May be retrieved through a family %) areas are defined as those areas having less INSTAT family surveys. than 100 residents per km2.

Abbreviation: bb_ngamb Definition: Coverage is an indicator of the offer Currently measurable by AEPC determined as the percentage of families resi- on a similar definiton, but not Coverage/availability ding in the areas covered by NGA. Access to the on family basis. of NGA broadband AEPC Next Generation includes the following techno- Periodicity: Annual. (expressed as a family %) logies: FTTH, FTTB, Cable Docsis 3.0, VDSL and May be retrieved through the other uper fast broadband (at least down- INSTAT family surveys. loading of 30 Mbps).

Abbreviation: bb_linja Fixed broadband Currently measurable by AEPC. AEPC Definition: Number of subscribers (routes) per subscribers Periodicity: Annual. fixed broadband.

Abbreviation: bb_penet Penetration of Definiton: Number of subcribers (routes)/100 Currently measurable by AEPC. fixed broadband AEPC persons for fixed broadband. Penetration of Periodicity: Annual. (suscribers/100 persons) fixed broadband.

Abbreviation: sh_broad Definition: Utilized broadband connections used by families include: DSL, fixed connection (ca- Familes with broadband Currently measurable by AEPC. AEPC ble, fiber, Ethernet, PLC), fixed wireless (satelite, connection Periodicity: Annual. WiFi, WiMax) and wireless mobile (3G/UMTS). Note: This includes families with at least one member aged 16-74 years old.

1 NGA - Next Generation Access Networks (NGA) or in Albanian Rrjetet e Aksesit të Gjeneratës Tjetër

67 Abbreviation: nd_broad Definition: Fixed broadband connection includes DSL, xDSL, connection with rented cables, Rele Enterprises with fixed Currently measurable by AEPC. AEPC type, Metro-Ethernet, PLC-Communications broadband connection Periodicity: Annual. via power lines, fixed wireless connection, etc. Note: Enterprises with 10 or more employees. All of the production and services sectors. Abbreviation: bb_pr Definition: Part of the market based on fixed Part of the market of new broadband subscription (connections). New Currently measurable by AEPC. actors of fixed broadband AEPC actors means operators with no special or exclu- Periodicity: Annual. subscriptions sive rights or the monopoly for delivering voice telephony service before the market liberalization. Abbreviation: bb_dsl Part of DSL fixed Currently measurable by AEPC. AEPC Definition: Part of the DSL (Digital Subscriber broadband subscribers Periodicity: Annual. Line) in the total fixed broadband subscriptions. Broadband Speed and prices Part of fixed broadband Abbreviation: bb_shpejt2 subscribers with >= Currently measurable by AEPC. AEPC Definition: Based on the advertised downloa- 2 Mbps –advertised Periodicity: Annual. ding speed. downloading speed Part of fixed broadband Abbreviation: bb_shpejt10 subscribers with >= Will be measured by AEPC. AEPC Definition: Based on the advertised downloa- 10 Mbps –advertised Periodicity: Annual. ding speed. downloading speed Part of fixed broadband Abbreviation: bb_shpejt30 subscribers with >= Will be measured by AEPC. AEPC Definition: Based on the advertised downloa- 30 Mbps – advertised Periodicity: Annual. ding speed. dowloading speed Part of fixed broadband Abbreviation: bb_shpejt100 Will be measured by AEPC. subscribers with >= AEPC Definition: Based on the advertised downloa- Periodicity: Annual. 100 Mbps – advertised ding speed. downloading speed Abbreviation: shpejtakt Definition: Average downloading speed during peak times (current speed), measured by a specifically configured equipment for this purpose (SamKnows Whitebox), which Current downloading carries out testing of the different aspects of Will be measured by AEPC. speed of fixed broadband AEPC Internet performance. Measured speed is re- Periodicity: Annual. subscribers ferred to a subscription sample by utilizing similar products delivered by the internet service providers. Offers are not weight with the market part, therefore the measured speed cannot be interpreted as an average speed benefited by the consumers. Abbreviation: vetëm_çmimi_internetit Definition: Cost of offers only for the fixed broadband access, including the VTA and excluding the additional costs of the telephony Monthly cost only for the or cable line (if any). Minimal and average costs Monitored by AEPC. AEPC internet access refer to the similar subscription groups delivered by the internet service providers. Offers are not weight with the market part, thus the average offer cost cannot be interpreted as an average cost paid by the consumers.

68 Abbreviation:çmim_fiks_internet_tel Definition: Monthly cost for fixed broadband internet access, including the fixed telephony, the VAT and excluding the additional costs of Monthly cost of fixed the telephony or cable line (if any). Minimal broadband internet Monitored by AEPC. AEPC and average costs refer to the subscription access inclusive of fixed groups delivered by the internet service provi- telephony ders. Offers are not weight with the market part, thus the average offer cost cannot be interpreted as the average cost paid by the consumers.

Abbreviation: çmim_fiks_Internet__Tel_TV Definition: Monthly cost of offers for the fixed broadband access including the fixed telephony and the TV (analog or digital), also including Monthly cost of the the VAT and excluding the additional costs of joint offer of access Monitored by AEPC. AEPC telephony or cable line (if any). Minimal and to the Internet+Fixed average costs refer to the subscription groups Telephony+TV delivered by the internet service providers. Offers are not weight with the market part, thus the average offer cost cannot be interpreted as the average cost paid by the consumers .

69 Currently measurable in total by AEPC and Advanced 3G (HSPA) Abbreviation: mbb_hspamb not according to the mobile broadband AEPC Definition: Coverage is the offer indicator defined as the family and area basis. coverage (expressed as percentage of families residing in an area covered by the May be retrieved a family %) advanced third generation broadband (HSPA protocol). through INSTAT family surveys. To be measured by 4G mobile broadband Abbreviation: mbb_ltemb AEPC upon delivery coverage (LTE) Definition: Coverage is the offer indicator defined as the AEPC of service. Currently (expressed as a family percentage of families residing in an area covered by the there is no 4G/LTE %) advanced fourth generation broadband (LTE protocol). coverage.

Abbreviation: mbb_3gmb Currently measurable Definition: Coverage is the offer indicator defined as 3G coverage AEPC by AEPC. the percentage of population residing in the 3G - third Periodicity: Annual. mobile generation broadband networks.

Abbreviation: mob_subs Defitiniton: Mobile subscribers are defined as the active Currently measurable Total number of AEPC SIM cards number. This includes both the voice and data by AEPC. subscribers (SIM cards) service, installed telephone, modem, USB telephone or Periodicity: Annual. other equipment.

Abbreviation: mob_penet Definition: Number of active SIM cards in proportion Currently measurable Mobile penetration – AEPC with the population. This includes both the voice and by AEPC. active SIM cards data service, installed telephones, modem, USB modem Periodicity: Annual. USB or other equipment.

Mobile broadband Abbreviation: mbb_penet penetration Definition: Mobile broadband penetration is defined as Currently measurable AEPC (subscribers/100 the number of active SIM mobile broadband cards per by AEPC. persons) 100 persons.

Part of the market Abbreviation: mob_pt of the main operator Currently measurable AEPC Definition: Part of the market of the main operator (expressed in active by AEPC. based on the number of active SIM cards. SIM card %)

Individuals accessing Abbreviation: i_iu3g May be retrieved the internet from the Definition: Individuals using a mobile phone or a INSTAT through INSTAT mobile phone utilizing smartphone, through the UMTS, HSDPA (3G or 3G+) in family surveys. UMTS (3G) order to access the internet in the last 3 months.

Abbreviation: e_pmd This indicator Definition: Portable equipment (portable computers, is not currently Enterprises delivering tablets, smartphones, PDA telephones, etc.) delivered measurable. portable equipment to INSTAT for business purposes, for which the enterprise pays To be foreseen by their personnel in full or in part a limited cost of subscription and INSTAT in the future utilization. ICT business survey.

Average revenue per Abbreviation: mob_arm Currently measurable user (AMP) in the retail AEPC Definition: Total revenue in the retail mobile market by AEPC. mobile market divided by the active SIM cards.

70 Currently measurable Abbreviation: mob_arpm by AEPC in total Average retail sale/ Definition: Total of voice communications related to and not as a special minute of voice AEPC the retail sales divided by the total number of voice service. This is to be communication communications. considered in the future.

Abbreviation: mob_roam Cost of mobile AEPC Definition: Average retail sale/minute (in €-ALL) Monitored by AEPC. roaming/minute according to calls made in relation to the area division.

Internet Utilization

Abbreviation: h_iacc Retrieved by INSTAT Definition: Every family member has internet access at through the family Families with Internet INSTAT home. surveys. access at home Note: This includes families that have at least a member Periodicity: Every of 16-74 years old. two-three years.

Retrieved by INSTAT Individuals that have through the family/ utilized the internet in INSTAT Abbreviation: i_iu3 individual surveys. the last 3 months. Periodicity: Every two-three years.

Retrieved by INSTAT Individuals that have through the family/ utilized the internet in INSTAT Abbreviation: i_ilt12 individual surveys. the last 12 months. Periodicity: Every two-three years.

Retrieved by INSTAT Individuals that are Abbreviation: i_ipërd through the family/ regular internet users INSTAT Definition: Individuals that utilized the internet at least individual surveys. (at least once a week) once a week in the last 3 months. Periodicity: Every two-three years.

Retrieved by INSTAT Individuals that are Abbreviation: i_iditë through the family/ frequent internet users INSTAT Definition: Individuals that utilized the internet daily or individual surveys. (daily or almost daily) almost daily, in the last 3 months. Periodicity: Every two-three years.

Abbreviation: i_iumc Individuals that use a Definition: Individuals that used a portable computer Retrieved by INSTAT laptop/tablet to access (touch screen laptop and tablet) to access the internet through the family/ INSTAT the internet, when not when not at work or home through the wireless individual surveys. at work or home connections (WiFi or mobile networks), in the last 3 months.

Retrieved by INSTAT through the family/ Individuals that have INSTAT Abbreviation: i_iux individual surveys. never used the internet Periodicity: Every two-three years.

71 Diversity of online INSTAT Abbreviation: i_ia12ave Retrieved by INSTAT activities performed by Definition: Diversity index is based on the calculation through the family the internet users of the number of activities, out of a list of 12 of them, surveys. performed at least once in the last month. This is Periodicity: Every calculated on an individual level for those individuals two-three years. that have utilized the internet in the last 3 months. Note: The 12 activities included in the index are the following: sending/retrieving of the electronic mail (e-mail), information on goods and services, online reading of newspapers/ news, information on travel services/accommodation, posting of messages for the social media, interaction with public authorities, internet banking, telephone or video calls, sales of goods or services, content purchase (films, music, programmes, etc), purchasing of goods, purchasing of services. Abbreviation: AAAA_mbl Readiness of IPv6 – This indicator Definition: Websites ready for IPv6 are those websites websites that have is not currently that have at least one AAAA in their DNS registers (this an AAAA coverage measurable. means that the internet page is visible/ may respond to of the DNS registers Monitoring of this users that already have an Ipv6 connection). Tests are (expressed as % of indicator to be carried out on a quarterly basis through a script of the the majority of visited debated and decided Ipv6 Observatory study of the list of over 1 million most sites) upon. visited pages provided by Alexa. Utilization of Internet Services This indicator is not currently Search of online Abbreviation: i_iuif measurable. information on goods Definition: Individuals that have utilized the internet INSTAT To be foreseen and services in the last 3 months to find information on goods and by INSTAT in the services. future ICT business / individual surveys. This indicator is not currently Online reading/ Abbreviation: i_iunsh measurable. online downloading Definition: Individuals that have utilized the internet INSTAT To be foreseen of newspapers/ in the last 3 months to read/ download online by INSTAT in the magazines newspapers/news. future ICT business / individual surveys. This indicator is not currently Online playing or Abbreviation: i_iugm measurable. To be downloading of games, Definition: Individuals that have utilized the internet in INSTAT foreseen by INSTAT images, movies or the last 3 months in order to play or download games, in the future ICT music images, movies or music. business /individual surveys. To be foreseen INSTAT/ Abbreviation: i_iubk Utilization of online by INSTAT in the Bank of Definition: Individuals that have utilised the internet in banking future ICT business / Albania the last 3 months for the purposes of Internet banking. individual surveys. This indicator Video calls or video is not currently telephony (through INSTAT Abbreviation: I_IUPH1 measurable. To be the webcam) in the included in future internet INSTAT surveys.

72 Abbreviation: i_iuupl This indicator Internet uploading of Definition: Individuals that have utilized the internet in is not currently content created by the INSTAT the last 3 months for the purposes of online uploading measurable. To be user itself in order to of content created by them (texts, images, pictures, included in future be shared with others videos, music, etc.) INSTAT surveys.

Abbreviation: i_iusnet This indicator Participation in social Definition: Individuals that have utilized the internet is not currently networks in the last 3 INSTAT in the last 3 months in order to participate in social measurable. To be months networks (creation of users profile, posting of messages included in future or other contributions in Facebook, twitter, etc.) INSTAT surveys. This indicator Abbreviation: i_iupunë is not currently Online search for jobs Definition: Individuals that have utilized the internet in measurable. To be or job applications the last 3 months in order to search for a job or send a included in future job application. INSTAT surveys. This indicator Abbreviation: i_iuolc is not currently Completion of online Definition: Individuals that have utilized the internet in measurable. To be courses (in any subject) the last 3 months in order to do online courses (in any included in future subject) INSTAT surveys. This indicator Online search for Abbreviation: i_iueduif is not currently information related Definition: Individuals that have utilized the internet measurable. To be to offers in education, in the last 3 months in order to search for information included in future training or courses related to education, training or course offers. INSTAT surveys.

Abbreviation: i_iuqev This indicator is Definition: Individuals that have used the internet in the partially measurable Online interaction with INSTAT/ last 3 months for interactions with the public authorities. by LSMS/ASN. To be the public authorities NAIS This includes the information from the public authorities included in future in the last 3 months online websites, downloading of official forms and INSTAT surveys. returning completed forms.

This indicator is Returning completed partially measurable forms to the public by LSMS/ASN. To be administration through INSTAT Abbreviation:i_iqevrt included in future the internet in the last INSTAT surveys. 3 months

Abbreviation: i_iuvote This indicator Participation in online Definition: Individuals that have utilized the internet is not currently consultation or voting INSTAT in the last 3 months in order to participate in online measurable. To be in order to practice consultations or voting to determine civil or political included in future civil or political issues issues (i.e. urban planning, signing of a petition). INSTAT surveys.

Electronic Governance (e-Governance)

73 Abbreviation: FOA_cit Definiton: Percentage of public services for citizens from This indicator has Essential public the basket of 12 basic services (income tax, job search, been periodically services for citizens GoA social insurance benefits, personal documents, vehicle measured. Periodical that are completely NAIS registration, construction permit, police statement, measuring to be online public libraries, certificates, higher education regjstration, continued every six transfer statement, health services), for which the whole months. procedure may be completed online.

Abbreviation: FOA_ent This indicator has Definition: Percentage of public services for enterprises Essential public been periodically from the basket of 8 basic services (social contributions, services for enterprises GoA measured. Periodical corporate tax, VAT, company registration, statistical that are completely NAIS measuring to be data, customs form, environmental permits, public online continued every six procurement), for which the whole procedure may be months. completed online.

Abbreviation: i_iuqev12 This indicator is Individuals who Definition: Individuals that have utilized the internet in the partially measurable interacted with public last 12 months in order to interact with public authorities. by LSMS. To be INSTAT authorities in the last This includes information retrieval from official websites included in future 12 months of public services, downloading of original forms and INSTAT surveys. sending of completed ones.

This indicator is Individuals who sent partially measurable completed forms via by LSMS. To be the internet to public INSTAT Abbreviation: i_iqev12rt included in future authorities in the last INSTAT surveys. 12 months

Abbreviation: e_iqev Definiton: Utilization of the internet for interaction with public authorities in the last calendar year includes the This indicator is following: information or form retrieval from the internet Enterprises that partially measurable INSTAT websites, sending of completed forms, following of the interact online with by ASN. To be next year complete procedure in an electronic manner or delivering public authorities included in future of products in the public procurement system (e-Tender). INSTAT surveys. Note: Enterprises with 10 or more emplyees. All of the production and services sector, with the exception of the financial sector.

Abbreviation: e_iqevkth This indicator Enterprises that Definition: Activity carried out through the in- is not currently return the completed INSTAT ternet in the last calendar year, before the study. measurable. To be forms to the public next year Note: Enterprises with 10 or more employess. All of whole included in future authorities through the production and services sector, with the exception of the INSTAT surveys. internet. financial sector. Abbreviation: e_iqev2pr Enterprises that Definition: Tender proposals should be delivered to the There is some data deliver a proposal INSTAT system and not send by e-mail. Proposals devivered by with the APP. To be to the public next year this method in the last calendar year before the survey. included in future procurement system /APP Note: Enterprises with 10 or more employess. All of the INSTAT surveys. (e-Procurement) production and services sector, with the exception of the financial sector.

74 Abbreviation: përd_qend_eqev Definition: Results of centralization by utilizers show to what extend (information about it) is a service de- This indicator livered online and how usable that is (i.e. if there are is not currently Results of assistance, reply and support services) as an evalua- measurable. To centralization tion of quality of services by users on issues related INSTAT/ be analysed and of electronic to the facilitation and rapidity of service utilization. NAIS evaluated for governmental services Note: E-Governance evaluation determines a series of vi- inclusion in future (e-Gov) by utilizers tal events, as well as shows how a country performs in the INSTAT surveys. support of all of the interactions between citizens and the public administration, when moving to each of these vital events. The result refers to the vital events analyzed during a year as well as the previous year.

Abbreviation: transparent_eqev Definition: Transparency results show to what extend are the e-Gov services transparent. This indicator eval- uates three aspects of transparency: to what extend are the public authorities transparent in relation to This indicator their responsibilities and performance; to what- ex is not currently tend are the public authorities transparent in relation measurable. To to the service delivery process; and, to what extend Transparency results be analysed and are the public authorities transparent in relation to the for E-Gov services evaluated for personal data included in the service delivery process. inclusion in future Note: Evaluation of the e-Governance indicator dete- INSTAT surveys. rmines a series of vital events, as well as it carries out an evaluation of how a country performs in support of all of the interactions between citizens and the public administration, when moving to each of these vital events. The result refers to the vital events analyzed during a year as well as the results of the previous year.

Electronic Commerce This indicator is not currently measur- Individuals that order Abbreviation: i_blt12 able. To be includ- goods or services INSTAT Definition: Individuals that have carried out this activity ed in future INSTAT online. in the last 12 months, for personal use. surveys.

Abbreviation: i_bgoodo This indicator is not Individuals that Definition: Content and online programmes include the currently measura- order content or following: movies, music, books, magazines, materials for ble. To be included INSTAT programmes that are online learning (e-learning), computer programmes or in future INSTAT su- sent or updated online video games that have been ordered/purchased through rveys. the internet in the last 12 months, not for personal use. This indicator is not Individuals that sell Abbreviation: i_iushes currently measura- goods or services Definition: Individuals that have used the internet ble. To be included in INSTAT online (i.e. through in the last 3 months to sell goods and services (i.e. future INSTAT auctions) through auctions) surveys.

75 Abbreviation: e_eturn Definition: Values of performed sales in the previous calendar year through the computer networks, This indicator is not expressed as a % of the total value of the turno- Totality of electronic currently measura- ver (in monetary terms, by excluding the VAT). Co- sales by enterprises, ble. To be included INSTAT mputer networks include internet websites, writing (expressed as % of in future INSTAT sur- EDI systems as other forms of the electronic trans- their total turnover) veys. fer of data, by excluding the e-mails typed manually. Note: Enterprises with 10 or more employees. All of the production and services sector, excluding the finance sector.

Abbreviation: e_eshitje Definition: Sales performed in the previous calendar year through the computer networks should This indicator is not represent at least 1 % of the total value of the turn- Enterprises that currently measura- over (in monetary terms, by excluding the VAT). Co- utilize any electronic ble. To be included INSTAT mputer networks include internet websites, writing network for sales (at in future INSTAT sur- EDI systems as other forms of the electronic trans- least 1%) veys. fer of data, by excluding the e-mails typed manually. Note: Enterprises with 10 or more employees. All of the production and services sector, excluding the finance sector. Abbreviation: e_eblerje Definition: Purchases made during the previous calendar year through the networks should rep- This indicator resent at least 1 % of the total value of the turno- Enterprises that utilize is not currently ver (in monetary terms, by excluding the VAT). Co- any electronic network measurable. To be INSTAT mputer networks include internet websites, writ- for purchases (at least included in future ing EDI systems as other forms of the electronic tra- 1%) INSTAT surveys. nsfer of data, by excluding the e-mails typed manually. Note: Enterprises with 10 or more employees. All of the production and services sector, excluding the finance sector. Electronic Business (e-Business)

Abbreviation: e_sisorp Definition: Information on sales/purchases is shared Enterprises that electronically and automatically through the pro- This indicator is not electronically share gramme that uses every internal function, such as, currently measurable. between them INSTAT management of inventory levels, accounting system, To be included in information on sales/ production management or distribution management. future INSTAT surveys. purchases Note: Enterprises with 10 or more employees. All of the production and services sector, excluding the finance sector. Abbreviation: E_ERP1 Enterprises that Definition: Utilization of a computer software This indicator is not electronically share package, enterprise resource planning ERP, sharing currently measurable. information between of information between different functional areas INSTAT To be included in them through (i.e. accounting, planning, production, marketing). future INSTAT surveys. enterprise resource Note: Enterprises with 10 or more employees. All of the planning (ERP) production and services sector, excluding the finance sector.

76 Abbreviation: e_crman This indicator is not Definition: CRM refers to the utilization of any software Enterprises that utilize currently measurable. programme used to analyze information on clients for a programme in order To be included in INSTAT the purposes of marketing. to manage client future INSTAT surveys. Note: Enterprises with 10 or more employees. All of the relations (CRM) production and services sector, excluding the finance sector.

Abbreviation: e_ade Definition: Indicator refers to sending/retrieving of messages (orders, bills, payment transactions, transport documents, tax statements, etc) to/from other This indicator is not Enterprises that enterprises, public authorities or financial institutions currently measurable. exchange business INSTAT on a previously agreed format or standard (i.e. EDIFACT, To be included in documents suitable for XML, etc) that allows for the automatic processing future INSTAT surveys. automatic processing without the need of writing an individual message. Note: Enterprises with 10 or more employees. All of the production and services sector, excluding the finance sector. Abbreviation: e_inv Definition: Indicator refers to sending/retrieving of bills Enterprises that send This indicator is not on a previously agreed format or standard (i.e. EDIFACT, or retrieve electronic currently measurable. XML, etc) that allows for the automatic processing bills in a suitable INSTAT To be included in without the need of writing an individual message. format for automatic future INSTAT surveys. Note: Enterprises with 10 or more employees. All of the processing production and services sector, excluding the finance sector. Abbreviation: e_sisc Definition: Indicator refers to the sending/retrieving of the whole information on the supply chain (i.e. This indicator is not Enterprises that share inventory levels, production plans, forecasts, delivery currently measurable. electronic information INSTAT performance) through the computer networks or internet To be included in related to the supply websites, excluding e-mail messages written mannually. future INSTAT surveys. chain Note: Enterprises with 10 or more employees. All of the production and services sector, excluding the finance sector.

Enterprises that have Abbreviation: E_FAQEINTERNET This indicator is internet websites or Note: Enterprises with 10 or more employees. All of the measurable by INSTAT INSTAT their own personal production and services sector, excluding the finance in the annual ASN website sector. survey.

Abbreviation: e_rfid Definition: RFID labels and transponders are equipment that may be applied or included in a product or object This indicator is not Enterprises that use which transmits data through radio waves. Indicator currently measurable. technology for the includes their utilization for person identification, INSTAT To be included in identification of radio tracking of the supply chain and the inventory for the future INSTAT surveys. frequencies (RFID) post sale product identification. Note: Enterprises with 10 or more employees. All of the production and services sector, excluding the finance sector.

Enterprises that offer This indicator is not Abbreviation: e_ra their employees currently measurable. Note: Enterprises with 10 or more employees. All of the remore access to the INSTAT To be included in production and services sector, excluding the finance e-mails, documents or future INSTAT surveys. sector. applications

77 Abbreviation: e_empmd_gt20 Definition: Portable equipment (portable computers, This indicator is not Enterprises that offer tablets, smartphones, PDA telephones, etc.) should be currently measurable. portable equipment delivered for business use and the enterprise pays in full INSTAT To be included in to more than 20 % of or in part for the subscription and utilization cost limit. future INSTAT surveys. employees Note: Enterprises with 10 or more employees. All of the production and services sector, excluding the finance sector. Abbreviation: P_EMPMD Definition: Equipment (i.e. portable computers, tablets, Employed personnel This indicator is not smartphones PDA telephones, etc.) should be delivered who have been given currently measurable. for business use and the enterprise pays in full or in a portable equipment INSTAT To be included in part for a subscription and utilization cost limit. Only by their employer future INSTAT surveys. enterprises with 10 or more employees. All of the (business sector) production and services sector, excluding the finance sector are included. ICT Skills Abbreviation: i_cprg Individuals who have This indicator is not Definititon: Individuals who have written a computer written computer currently measurable. INSTAT/ programme utilizing a specialized programming programmes by To be included in MES language. Activity may habe been carried out sometime. utilizing a specialized future INSTAT surveys. Only those who have used the internet are elibigle to programming language reply to this question. This indicator is not Abbreviation: i_cqfaqeb currently measurable. Individuals who have Definition: Activity may habe been carried out INSTAT To be included in created websites sometime. Only those who have used the internet are future INSTAT surveys. elibigle to reply to this question. Abbreviation: i_csk_ge_me Definition: Indicator calculates the number of individuals that have carried out at least 3 out of 6 Individuals with following activities: copying or moving card indexes or This indicator is not average or high files, utilization of copy and paste commands, utilization currently measurable. INSTAT/ computer skills (3 of the basic mathematical formulas on a work sheet, To be included in MES or more computer card index compression, connection and utilization future INSTAT surveys. activities) of new equipment, writing of a computer programme utilizing a special programming language. Only those who have used the internet are elibigle to reply to this question. Abbreviation: i_isk_ge_me Definition: Indicator calculates the number of individuals that have carried out at least 3 out of 6 following activities: utilization of an engine search to Individuals with This indicator is not find information, sending of e-mails with attached average or high currently measurable. INSTAT/ card indexes, posting of messages in the chat rooms, internet skills (3 To be included in MES news groups or online discussion forums, utilization of or more internet future INSTAT surveys. internet to make calls, utilization of sharing of the card activities) indexes with friends (peer to peer) to exchange movies or music, to create an internet website. Only those who have used the internet are elibigle to reply to this question. This indicator is not Individuals that have Abbreviation: i_skedu currently measurable. gained ICT skills INSTAT/ Definition: Individuals that have gained ICT skills To be included in through the formal MES through the formal education institutions (schools, future INSTAT surveys. education institutions colleges, universities, etc).

78 Abbreviation: P_IUSE Employees who This indicator is not Definition:Computers (desktops, laptops, smartphones, utilize computers with currently measurable. INSTAT/ etc.) should have internet access and be utilized at least internet access at the To be included in MES once a week. Only enterprises with 10 or more employ- work place (business future INSTAT surveys. ees of all of the production and service sectors, exclu- sector) ding the finance sector are included.

Abbreviation: i_cisk_sfjobx Definition: Individuals Employees who This indicator is not who are employed under a profession, self-employed consider their ICT skills currently measurable. individuals or family workers, are asked if they consider insufficient to change INSTAT To be included in that their computer or internet skills are sufficient (yes/ the position within a future INSTAT surveys. no) for them if they were looking for a job or change of year of employment the current job within a year.

Abbreviation: i_cisk_sfjob Employees who This indicator is not Definition: Individuals that are employed under a consider their ICT skills currently measurable. profession, self-employed individuals or family workers, sufficient to change the INSTAT To be included in are asked if they consider that their computer or internet position within a year future INSTAT surveys. skills are sufficient (yes/no) for them if they were looking of employment for a job or change of the current job within a year.

Abbreviation: E_ITSP2 Definition: ICT specialists are those employees, whose This indicator is not primary work is ICT. For instance, development, operation currently measurable. Enterprises that hire INSTAT and maintanance of ICT systems or applications. To be included in ICT specialist Note: Only enterprises with 10 or more employees of future INSTAT surveys. all of the production and service sectors, excluding the finance sector are included. Abbreviation: E_ITSPVAC2 Definition: Vacancies difficult to fill in the previous This indicator is not Enterprises that report calendar year refer to those situations where companies currently measurable. difficulties in filling have difficulties in finding personnel with specific skills INSTAT To be included in vacancies for ICT (vacancies difficult to be filled because of lack of skills). future INSTAT surveys. specialists Note: Only enterprises with 10 or more employees of all of the production and service sectors, excluding the finance sector are included.

Abbreviation: specialist_tik This indicator is not Definition: Vacancies for ICT specialists are based on the currently measurable. Employed persons with INSTAT ISCO 08 classification. This includes ICT service managers To be included in ICT specialized skills (code 133), ICT professionals (code 25), ICT techniciens future INSTAT surveys. (code 35) and ICT services and monitors (code 7422).

Abbreviation: ict_spec3_përgjith Definition: Vacancies for ICT specialists are based on This indicator is not Employed persons with the ISCO 08 classification. This classification includes currently measurable. ICT specialized skills (a INSTAT the following codes: 25, 35, 742, 133, 2152, 2153, To be included in wider scope) 2166, 2356, 2421, 2434, 3114, 3139, 3155, 3211, 3252, future INSTAT surveys. 8212. Where the four digit data is not possible, they are calculated based on the three digit data. Abbreviation: indeksaftdixhit Definition: Persons who have utilized the internet in the last 3 months may be attributed a result of above the This indicator is not four competency fields: information, communication, currently measurable. Indicator of digital INSTAT/ content creation and problem solving, based on the To be included in skills MES activities they were able to perform. Outcomes are: future INSTAT surveys. lower than beginner, beginner and above beginner. Individuals that do not utilize the interned are classified as persons without digital skills.

79 Abbreviation: indeksiaftësive_bazëemësipër Definition: In order to be classifed for this group, the individual must have a beginner level or a little more than a beginner level in all of the fields of the digital skills contained in the index: information, communication, This indicator is not content creation and problem solving. Individuals with basic currently measurable. INSTAT/ Note: Persons who have utilized the internet in the or a little more than To be included in MES last 3 months may be attributed a result of above the basic digital skill level future INSTAT surveys. four competency fields: information, communication, content creation and problem solving, based on the activities they were able to perform. Outcomes are: lower than beginner, beginner and above beginner. Individuals that do not utilize the interned are classified as persons without digital skills.

Abbreviation: indeksaftdixh_pakaspak Definition: This group consists of individuals who have not carried out any of the activities of one or more than the four digital skills included in this index: information, communication, content creation and problem solving. This indicator is not Note: Persons who have utilized the internet at least in currently measurable. Individuals with few or INSTAT/ the last 3 months may be attributed a result of above the To be included in no digital skills MES four competency fields: information, communication, future INSTAT surveys. content creation and problem solving, based on the activities they were able to perform. Outcomes are: lower than beginner, beginner and above beginner. Individuals that do not utilize the interned are classified as persons without digital skills. ICT in Education Abbreviation: komp_përgjith There is data from MES. Computer for general Definition: Utilized computers for education purposes Should be periodically MES /ISHA purpose include the following: desktop, laptop, netbook or reported. tablet, connected or not to the internet. There is data from MES. Abbreviation: faqe_int_shkoll Schools that have their Should be periodically MES ISHA Definition: Schools that have their own internet own internet website reported. website. There is data from MES. Abbreviation: Ratio student/ Should be periodically MES Definition: Ratio of students utilizing the same computer at school reported. computer inside the school environment. There is data from MES. Abbreviation: Internet bandwidth Should be periodically MES Definition: Internet bandwidth service delivered in service in schools reported. schools. This indicator is not Awareness of the currently measurable. Abbreviation: teacher-student-parent To be evaluated and Definition: Number of individuals who access the community to utilize IZHA MAS included in reports online education portal in order to benefit from online the online education depending on their education services. portal development. This indicator is not Teacher training for currently measurable. Abbreviation: the creation of digital IZHA MES To be evaluated and Definition: Number of trained teachers content included in reports.

80 This indicator is not currently measurable. Services delive-red by IAL Abbreviation: To be evaluated and in AAN (Albanian Academ- MES Definition: Number of IALs included in this network included in reports ic Network) and accessing of their services in the network. depending on their development.

e-Health

Abbreviation: i_ihif This indicator is not Searching of online Definition: Individuals that have utilized the internet in currently measurable. INSTAT/ information related to the last 3 months to search for information related to To be included in MH health health: injuries, diseases, food, health improvement, future INSTAT surveys. etc. This indicator is not Abbreviation: I_IUMAPP currently measurable. Making a doctor’s Definition: Individuals that have used the internet in the To be included in INSTAT/ appointment by last 3 months in order to make a doctor’s appointment future INSTAT surveys MH internet website through the website (i.e. a hospital or a health center depending on the website) development.

Research and Development This indicator is not Abbreviation: SHBKZH currently measurable. Government budgetary Definition: Government budgetary spending and To be included in RTIA/ spending for research expences in the field of research and development future INSTAT surveys INSTAT and development include all government expenses allocated for this depending on the purpose from the government budget. development.

Public spending Abbreviation: SHBKZH_TIK This indicator is not on research and Definition: Evaluation of the ICT part in the disaggregated currently measurable. development data of public expenses, based on the presumption that To be included in RTIA/ (Government the part of ICT research in the field of public expenses is future INSTAT surveys INSTAT budgetary spending proportional with the part of ICT specialists in this field depending on the for ICT research and (public expenses), under the labour cost for research and development. development) development.

Abbreviation: Horizon2020_Fonde KE Definition: Value of financing from the European Total of EC funds for RTIA will follow the Commission through the grants delivered during the the ICT projects - RTIA dvelopment for year, with participants in ICT research projects within Horizon 2020 periodical reporting. the scope of Horizon 2020. Projects at the stage of application are not included. Total cost of ICT projects RTIA Abbreviation: Horizon2020TIK_KostTOT RTIA will follow the Horizon 2020 Definition: Value of the total cost of the ICT research development for projects for which grant agreements were signed during periodical reporting. the respective year, within the scope of Horizon 2002. The To be monitored in total cost of the project is the total sum of participants. the future.

81 ICT Sector Akronimi: TIK_exp Përcaktimi: ICT goods include the following: computers and peripherial equipment, communication equipment, electronic ICT export of goods and INSTAT/ To be monitored equipment for customers, electronic components and others. services Customs in the future. ICT services include the following: communication services, information services and computer services. Value of exports toward the EU and other countries. Akronimi: TIK_imp Përcaktimi: ICT goods include the following: computers and peripherial equipment, communication equipment, electronic ICT import of goods and INSTAT/ To be monitored in equipment for customers, electronic components and others. services Customs the future. ICT services include the following: communication services, information services and computer services. Value of exports toward the EU and other countries. Different Variables Abbreviation: nrfam Definition: Determination of the number of families with at Number of families INSTAT least one member aged 16-74 years old, for the purposes of surveying ICT utilization by individuals and families. Abbreviation: pop Number of individuals Definition: Determination of the number of families with at INSTAT aged 16-74 years old least one member aged 16-74 years old, for the purposes of surveying ICT utilization by individuals and families. Abbreviation: Popullata Total number of INSTAT Definition: Evaluation of the total number of population population according to INSTAT, on January 1st of each year. PBB – Internal Gross Abbreviation: PBB Product with the market INSTAT Definition: Evaluation of IGP and its main components prices according to INSTAT – current prices.

82 ICT Sector Akronimi: TIK_exp Përcaktimi: ICT goods include the following: computers and Local Governance Units peripherial equipment, communication equipment, electronic ICT export of goods and INSTAT/ To be monitored Abbreviation: equipment for customers, electronic components and others. services Customs in the future. Definition: Application of e-Participation is ICT services include the following: communication services, Application of an indicator that includes the standard of information services and computer services. Value of exports e-Participation application in the website, the level of presence There have been periodical toward the EU and other countries. for citizens and in the internet, the level of transparency and observations regarding the LGUs businesses at NAIS accountability of LGUs in relation to citizens Akronimi: TIK_imp e-governance. To be monitored in the the level of local and businesses. Transparency & accountability Përcaktimi: ICT goods include the following: computers and future as a separate indicator. peripherial equipment, communication equipment, electronic governance are determined by the number and % of ICT import of goods and INSTAT/ To be monitored in equipment for customers, electronic components and others. (expressed in %). previous publications and online consultations services Customs the future. ICT services include the following: communication services, of the decision taking process at the level of information services and computer services. Value of exports local governance. toward the EU and other countries. Transactional Abbreviation: Different Variables services that LGUs Definition: Number of public and transactional deliver through services that LGUs deliver for citizens and This indicator does not currently exist. Abbreviation: nrfam websites for citizens NAIS/LGUs businesses which are digitalized, in the web Definition: Determination of the number of families with at To be monitored in the future. Number of families INSTAT and businesses platform. These services include payment of least one member aged 16-74 years old, for the purposes of (expressed in local taxes and tariffs, certificate, permits, surveying ICT utilization by individuals and families. figures or %). licenses applications, etc. Abbreviation: pop Integration of the Abbreviation: Number of individuals Definition: Determination of the number of families with at LGUs database INSTAT Definition: Number of LGUs that integrate This indicator does not currently exist. aged 16-74 years old least one member aged 16-74 years old, for the purposes of with the central NAIS their database with the central government To be monitored in the future. surveying ICT utilization by individuals and families. government database. Abbreviation: Popullata database. Total number of INSTAT Definition: Evaluation of the total number of population Services delivered Abbreviation: population according to INSTAT, on January 1st of each year. by LGUs through Definition: This is an indicator that includes the mobile NAIS/ LGUs the number of the digitalized services the This indicator does not currently exist. PBB – Internal Gross Abbreviation: PBB platforms LGUs deliver through the mobile platforms. To be monitored in the future. Product with the market INSTAT Definition: Evaluation of IGP and its main components (expressed in (This includes mainly information or services in prices according to INSTAT – current prices. figures of %). relation to local tax payments & tariffs). Abbreviation: e-Services that Determination: Delivery of LGUs services LGUs provide This indicator does not currently exist. NAIS is an indicator that includes the number of through e-Albania To be monitored in the future. transactional services provided also through portal e-Albania portal. e-one-stop-shop Abbreviation: (e-Z1N) established Detemination: Establishment of e-Z1N by the This indicator does not currently exist. for LGUs services LGUs LGUs includes the number of tills established To be monitored in the future. (expressed in as well as the level of services the LGUs deliver figures or %) through e-Z1N.