2.Purpose Ofrole

2.Purpose Ofrole

JobDescription

1.ROLEDETAILS:

RoleTitle: / HEAD OF ASSETS
RoleReference: / Ops/AM
Department: / Property services
Responsibleto: / Director of Property Services
DirectReports: / Asset Data Coordinator, Asset Management Officer (Technical Support andProjectCoordination), Gas Safety &Compliance Officer, Energy Management Officer, Mechanical and Electrical Officer, Stock ConditionSurveyor, Asbestos & Stock Condition Surveyor

2.PURPOSE OFROLE:

2.1To be the driving force for raising awareness of asset management and its crucial role in sustaining and adding value to our core business of meeting housing needs.

2.2You will lead on the development of our asset management strategy, active asset management, asset intelligence gathering and analysis, planning and programming, and ensuring compliance with home safety standards.

2.3Toensurethatthe company’sphysicalassets(housingandotherbuildings)aremanagedinlinewiththeAsset Management Strategy, other related strategies and policies, and all statutory andregulatoryrequirements.

2.4To monitor the relationship and performance of our in-house repairs provider Prime ensuring clear performance targets are set and monitored

3.ACCOUNTABLEFOR:

People

3.1Providing leadership and line management for asset management staff and ensuring that theyachievehighperformance,operateefficiently,effectively,recognize and applybestpractice,andarewellmotivatedandtrained to deliver an excellent customerfocusedservice, internally and externally.

Investment

3.2Working with the Director of Property Services to plan asset investment and procure or commission works and develop an active asset management approach to delivering our asset management strategy

3.3Operating within allocated budgets for all asset managementactivity

Compliance

3.4Ensuring that asset management is delivered in line with statutory and regulatory requirements,companystrategies and policies, standing orders and financial regulations, performance standards and targets,andservice promises. To ensure that Acis group remains compliant particularly in the areas of gas servicing, legionella, fire safety, electrical testing and asbestos

4.DUTIES ANDRESPONSIBILITIES:

Investment Planning and Programme Delivery

4.1Set targets for stock condition surveys and ensure that they aremet

4.2Ensurethatsurveyandotherassetdataisinputintotheasset management system inatimelymanner and regularly reviewed for accuracy

4.2Undertake ongoing business planning and profiling of investmentneeds in conjunction with the Head of Homes

4.3Plan and agree programmes ofimprovementworkstobeundertakenbyPrime within required timescales

4.4Plan and procure other works, including works related to better places funding , to ensure high quality and value for money

4.5Ensure effective arrangements are in place for consultation and liaison with tenants receivingimprovement and remedial works

4.6To ensure that programmes and plansto empty, service, and replacesewage/septic tanks are inplaceand that charges are made to recover costs from owneroccupiers

Compliance

4.7To ensure that statutory requirements relating to the managementof the company’s assetsarefullysatisfied,andthatassociatedmaintenance is plannedandundertaken,withallassociated records properlymaintained

4.8Ensure appropriate budgeting to meet the requirements of compliance annually

4.9To ensure that related strategies, policies, procedures, and systems are developed, reviewed,andeffectivelyimplemented

4.10ToensurethatcomplaintsrelatingtoareasofresponsibilityaredealtwithinfullaccordancewiththeCompany’s procedure, and that learning from customer feedback is routinely logged and actedupon

TechnicalExpertise

4.11Act as the company’s designauthority

4.12Provide technical advice to company staff asrequired

4.13Considerandrespondtoanydisrepairorotherclaimsonassetmatters,andliaisewithlegalrepresentatives and/orinsurance advisors as required.

4.14Directly undertake and also oversee case work management across the asset management team within the CRM environment , supporting and mentoring staff as necessary

ServiceImprovementandPromotion

4.15Develop related service improvementplans

4.16Ensurethatthecompanypromotesitsaidsandadaptationsservice,effectivelyexpendsresourcesallocatedtoit,andliaiseswithlocalauthoritiesandOccupationalTherapystaffas necessary

4.17Guide and support the Energy Management officer to ensure that the post is self funding and meets its set objectives

4.18Represent the Company at meetings with partners, agencies, and relevant organisations andbeproactive at all times in fostering professionalrelationships

Reporting

4.19Asrequired,prepareandpresentreportsfortheBoardofManagement,AuditCommittee,tenantgroups,and the Executive Leadershipand Senior Management teams

  • Budget Control/Risk/Value for Money(VfM).
  • Effectivecontrolofpreparation,monitoringandmanagementofexpenditureforallocatedbudgetlines within budget level.
  • Comply with Financial Regulations and Contract StandingOrders.
  • Regular identification, appraisal and treatment of risks within service area /role.
  • Promoting and achieving Value for Money (VfM) within service area/rolerequirements.
  • Meeting VfM target (3% per year unless changed in agreement withmanager)
  • EnsuringthatstaffunderstandtheirroleinachievingVfMforAcisincludingregularagendaitem atteam meetings.
  • Know how costs compare with otherorganisations.
  • Understand measurement system of service area / roletargets.
  • Conduct Best Value Reviews and Healthchecks in line with Acis Comprehensive Servicereviewprogramme.
  • Maintain a register of all contracts responsiblefor.
  • Human ResourceManagement
  • Effective Leadership and Management of directreports.
  • Holding and keeping records of 1 to 1 meetings with direct reports on a monthlybasis.
  • CompletingannualIndividualDevelopmentReviewswithdirectreportswithinprescribedtimescales.
  • Setting and agreeing annual targets/objectives with direct reports within prescribedtimescales.
  • Learning &Development
  • Agreeinglearningdevelopmentobjectiveswithdirectreportspriortoattendanceattrainingevents and for carrying out post and follow-upevaluations.
  • Ensuring any lessons identified within own service area are captured within theOrganisationalLearning Log so that Acis Group becomes a knowledgeable organisation enablingcontinuousimprovement of servicedelivery.
  • Health andSafety
  • ToensuretheimplementationoftheCompany’sHealthSafetyPolicybyallemployeesundertheircontrol.
  • EnsuringthatRiskAssessmentsarecompletedfortheirareaofresponsibilityandthattheirdirectreports are aware of any hazards present and the safe systems ofwork.

5.CORPORATERESPONSIBILITIES:

  • Tobecommittedtoourvisionanddemonstratingbehaviourswhicharecommensuratewithourcorevalues of being Honest, Respectful, Positive, Enthusiastic, Collaborative and CustomerLed.
  • Toensurethatallaspectsoftheworkareprovidedwitha“customerorientated”focustoallinternaland external users in accordance with out internal/external servicepromises.
  • To uphold the Company’s commitment to Equality andDiversity.
  • TobeawareofyourpersonalresponsibilitiesregardingtheHealthandSafetyatWork Actandensuring that the Company’s Health & Safety policy is adhered to in all aspects of yourwork.

6.ENVIRONMENT:

  • The role will be based at Acis House, Bridge Street, Gainsborough, DN211GG.
  • Hoursofworkforthisroleare37hoursperweek.Flexi-timeisavailablebetween7.00am and7.00pm.Normal office hours are between 8.30am – 5.00pm Monday to Thursday, and 8.30am – 4.30pmonFridays.
  • The post holder will be required to travel as part of this role. This will be to visit tenants andpropertieswithinAcisGroup’sareaofoperationorthroughouttheUKforattendingtrainingcoursesormeetings.Thereforethepostholderwillrequireafullandvaliddrivinglicence.Itisessentialthatthepostholderhas access to their own transport and has insurance for businessuse.
  • The dress code for this role is officesmart.
  • Thepostholderwillberequiredtoworkwithavarietyofdifferentpeoplesuchas;membersoftheirteam, other Managers and Directors, Board Members, our customers, members of thepublic,contractors, employees from other agenciesetc.

NB. This job description is intended to give the post holder an appreciation of the role envisaged and the rangeofduties and responsibilities to be undertaken. It does not attempt to detail every activity. Specific tasksandobjectives will be agreed with the post holder at regular intervals. The post holder will be required at all timestoperformanyotherreasonabletask,asrequestedbytheLineManagerinordertomeettheoperationalneeds ofthebusiness.

Signed:

Name: (PrintName)

Dated:

AcisGroup PersonSpecification

Criteria / Definition ofCriteria / CheckMeasure
A / P / I / D
Qualifications / Degree level education, relevant professional qualification (RICS or CIOB), or equivalent throughexperience / x / x
Current full UK drivinglicence / x / x
Knowledge / AbroadknowledgeofAssetManagement,includingstatutoryandregulatoryrequirements / x / x / x / x
A working knowledge of contract management and standard contracttypes / x / x
A working knowledge of client side repairs monitoring function / x / x / x
Experience / Experience of managing substantialbudgets / x / x / x
Experience of using standard forms of contracts relative to planned maintenancework / x / x / x
Experience of management or oversight of contractor repairs function / x / x / x
Experience of managing technical staff undertaking asset managementactivity / x / x / x
Experience of coaching and mentoring staff, and providing leadership to meet teamobjectives / x / x / x
Experience of involving users in the planning and delivery of services and deliveringcustomerfocussedservices / x / x / x
Experience in developing, reviewing, and implementing policies and procedures consistentwithstatutory and regulatory requirements and bestpractice. / x / x / x
Practical construction/buildingmaintenance / x / x / x / x
Skills / Have effective communication, influencing, and negotiatingskills / x / x
Ability to develop and promote a corporate approach to the delivery of AssetManagementfunctions / x / x
Familiar with spreadsheet and databaseapplications / x / x / x / x
The ability to produce clear reports on complextopics / x / x
The ability to think strategically, plan ahead, and managechange / x / x
Good organisational skills and ability to work todeadlines / x
The ability to motivate staff and build an effectiveteam / x / x
The ability to represent Acis in a professional, positive, and effectivemanner / x
The ability to undertake long term asset investmentplanning / x / x / x
PersonalQualities / The ability to prioritise competingdemands / x
Resilience / x
Assertiveness – in managing both direct reports and thirdparties / x
Personable and able to communicate alllevels / x
CoreCompetencies /
  • Commitment to theOrganisation
  • Customer focus
  • Teamworking
  • Communication
  • Effectiveness/deliveringresults
  • Information handling/decisionmaking
  • Learning, adapting and continuousimprovement
  • Coaching, Developing,Leadership

Check MeasureKey:

A = ApplicationFormP = Pre-InterviewPresentation/TaskI = InterviewQuestionD = DocumentaryEvidence

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