Ignite Allstar Roto Clipper
Ignite – AllStar Roto Clipper
Created: 10/30/15
Last Edited: 03/02/16
Media Type: TV
Customer Service: 800-330-7019
Mon - Fri 8am – 8pm EST
Email: www.customerstatus.com
Website: www.rotoclipper.com
Client Initials TS
IVR Opt-Out Live IB Script
***Important: A surcharge of $10 will be applied to all orders shipped to AK, HI, Canada, US Virgin Islands, Puerto Rico & Guam***
*Tax will be charged for NY, CA, NV, CT, & Canadian Provinces
NOTE TO AGENT: DO NOT CAPTURE MOD UNTIL ALL OFFERS AND PERFECT SAVER OFFER ARE PITCHED
Greeting:
Thank you for calling the Roto Clipper order assistance line. My name is ______and I am here to help you today. May I have your name please?
Hi (caller name)! I’m so glad you called today! Now in case we get disconnected, what’s the best number for me to call you back on?
Great, so are you calling to order your Roto Clipper Nail Trimmer or would you like more information?
**If for more information:
Absolutely (Caller name); I’m happy to help! Roto Clipper Nail Trimmer trims your nails and gives you a salon smooth finish in seconds! All you have to do is insert your nail, push the button and watch the magic happen! The secret is the durable, beveled blades that spin at 700 RPMs to trim and shape flawless nails every time. Battery operated and equipped with an ultra-comfortable ergonomic grip, Roto Clipper Nail Trimmer is perfect for everyone, even kids! And cleaning is easy too...just remove the head to dispose of the clippings!
If have more questions:
· Battery-powered nail trimmer and filer in one
· Safe, quick and easy
· Provides a smooth, even finish every time
· Say goodbye to nail clippers
· Dual-sided – one side trims, the other files
· Safe to touch - recessed beveled blades
· Powerful – blades spin at 700 RPM
· Easy cleaning – removable head
· Cordless – (2) AA batteries
· Ergonomic grip
· Great for seniors and safe for kids
Go to Main Offer
** If to Order:
Great, and as you know, our special promotion features a double-offer of the Roto Clipper Nail Trimmer!
Go to Main Offer
MAIN OFFER:
***IMPORTANT: DO NOT collect payment info until the end of the call***
When you order today, you’ll receive 2 Roto Clipper Nail Trimmers for just $19.99 plus $6.99 processing and handling! So you get 2 Roto Clipper Nail Trimmers for the price of 1! And your order is backed by our 30-day money back guarantee! You can get up to 4 sets so how many Roto Clipper Nail Trimmer double-offers would you like today?
If Yes: Capture ADDRESS ONLY
Ø If ONLY 1 of Main Offer on Order:
Great, thank you. Right now, you have the perfect opportunity to pick up an additional Roto Clipper Nail Trimmer-double offer at this same great price. It’s only (insert total from screen i.e.: $53.96 + sales tax if applicable) TOTAL to get 2 of these double-offers so why don’t we go ahead and double your order today, OKAY??
If Yes: Update Order Form & Proceed to UpSell #2 – Deluxe
If No: Acknowledge & Proceed to UpSell #1 – Multiple Quantities Discounted
Ø If More than 1 Main Offer on Order, Proceed to UpSell #2 - Deluxe
If No: Rebut
Rebuttal:
I can appreciate your hesitation, (caller name). Let me ask you, what’s holding you back today?
I understand. Now this special double offer is not available in stores & is only available for a limited time. So why don’t we get you just one set. This way you take advantage of this amazing deal, saving you some money so you can see how just how much easier it is to trim and shape your nails, OKAY??
If Yes: Capture ADDRESS ONLY & Proceed to UpSell #1 – Multiple Quantities Discounted
**Note: Total price is provided with Tax and Shipping MOP CAPTURED POST PERFECT SAVER OFFER
If No: Politely End Call
If more than 1 of Main offer > Deluxe
If only 1 main offer > Upsell 1
Upsell #1 – Multiple Quantities Discounted (ONLY if 1 Double-Offer Selected):
Maximum of 4
You're going to want to share this amazing nail clipping solution with your family and friends, (caller name)! Right now, you can pick up additional Roto Clipper Nail Trimmer double-offers at the discounted price of only $14.99 plus $6.99 processing and handling and we'll still send you the second trimmer, ABSOLUTELY FREE! That’s a 26% savings so how many discounted additional sets would you like me to add to your order today, (caller name)?
If Yes: Add to Order & Proceed to UpSell #2 – Roto Clipper Nail TrimmerDeluxe
If No: Acknowledge & Proceed to UpSell #2 - Roto Clipper Nail TrimmerDeluxe
Upsell #2 – Roto Clipper Nail Trimmer Deluxe:
Ø Main Offer Roto Clippers Deluxe = $29.99 + $6.99 P&H per set
Ø Reduced Price Roto Clippers Deluxe = $24.99 + $6.99 P&H per set
Ø Maximum of 4
With your double offer special locked in, you qualify to upgrade each Roto Clipper Nail Trimmer you've ordered to the deluxe version that has a built-in, high-powered LED light to illuminate your nails and give you better visibility while trimming and filing! Plus, we'll also include our 1-year warranty, ensuring your Roto Clipper Nail Trimmers are protected. This upgrade to the Deluxe version is only $5 more per trimmer so let’s go ahead and upgrade your order, OKAY?
**NOTE TO AGENT: The Deluxe models are IN PLACE OF, not in addition to the original model. When selecting the Deluxe models, you must remember to remove the originals from the order screen**
If Yes: Add to Order & Proceed to UpSell #3 – Replacement Heads
If No: Acknowledge & Proceed to UpSell #3 – Replacement Heads
Upsell #3 – Replacement Heads (2 per value pack):
+ $9.99 per value pack with no additional P&H
Maximum of 4 sets
Using your Roto Clipper Nail Trimmer is going to become a regular part of your routine, so you will need replacement heads - which are not sold in stores! The good news is that our value pack is available for just $9.99 and includes two replacement heads! AND we’ll include it with your order today with NO additional P&H! So how many value packs would you like to add to your order today so you have them when you need them, (caller name)?
If Yes: Add to Order & Proceed to UpSell #4 – Presto Wallet
If No: Acknowledge & Proceed to UpSell #4 – Presto Wallet
Upsell #4 – Presto Wallet:
+ $9.99 each with no additional P&H
Maximum of 4
The makers of Roto Clipper have introduced a new product that you are going to love! Your days of searching for the right card in your wallet are over! With the Presto Wallet, just unzip and pull up to reveal all your cards, perfectly organized and easily accessible. Perfect for both men and women, Presto Wallet can hold up to sixteen cards plus your cash and coins, all in a stylish, compact design that fits easily in a pocket, small bag, or even a clutch! And today you can orders yours in classic black for just$9.99and FREE Shipping!
There is a limit of 4, so how many Presto Wallets would you like to include today, (caller name)?
If Yes: Add to Order & Proceed to UpSell #5 - Perfect Saver
If No: Acknowledge & Proceed to UpSell #5 - Perfect Saver
Upsell #5 – Perfect Saver MUST BE READ VERBATIM:
Perfect Saver AS LAX
Up to $15 shipping rebate, 30 day free trial, $14.99/month
Customer Service: 1-866-372-3310
Available in: Cont US, except IA. Plus AK, HI, PR, VI & GU are allowed.
Acceptable credit/debit cards: Visa, MasterCard, Discover & American Express
Offer Code: 18096, Item Code: saver
Mr. /Mrs. ______, you can get a shipping rebate up to $15 on today’s order when you try a free 30 day trial membership to our Perfect Saver Program.
This program offers exclusive savings, discounts, and rewards at thousands of the most popular merchants.
When you shop online as a Perfect Saver Member, you get 10% cash back at many popular stores, including Target, WalMart, Best Buy and more!
You also get 10% off on gift cards, and rebates of up to $10 on all shipping costs, even return shipping! The savings are tremendous!!!
If for any reason you decide The Perfect Saver program is not for you, just call during your 30 day free trial to cancel.
Otherwise, do nothing and after the 30-day trial, your membership will continue uninterrupted, for just $14.99 a month. Would you like to accept this offer and receive a shipping rebate on today’s order and your thirty day free trial to the Perfect Saver?
*** (MUST GET AN AFFIRMATIVE ‘YES’ OR ‘OKAY’ FROM THE CUSTOMER) ***
If Yes or No: PROCEED TO CONFIRMING ORDER INFORMATION AND CAPTURE METHOD OF PAYMENT
To review, we will be sending you with your order:
· (enter quantity here) Roto Clipper double offers for $19.99 plus $6.99 Processing and Handling
· We also have you down for (enter qty. here) Discounted Additional double offer(s) of the Roto Clipper for $14.99 and $6.99 Processing and Handling
· I also have you down for (enter qty. here) Deluxe Roto Clipper Nail Trimmers for $29.99 and $6.99 Processing and Handling
· And (enter qty. here) Discounted Deluxe Roto Clipper Nail Trimmers for $24.99 and 6.99 Processing and Handling
· We have you down for (enter qty. here) packs of replacement heads for $9.99 per package with no
additional Processing and Handling
· You have selected (enter qty. here) Presto Wallet(s) for $9.99 each with no additional Processing and Handling
· One 30 day free trial to the perfect saver. Instructions on how to redeem your shipping rebate and
all membership information will be sent to you in your welcome packet. After the free trial, your
membership continues uninterrupted at just $14.99 per month charged to the same card you provide
for today’s purchase. You may cancel any time during the free trial and you will not be charged.
Making your total with tax and Surcharge (if applicable): (insert total price)
Is this correct?
If Yes: Move to Credit Card Capture
If No: I understand. What would you like to me to clarify or change for you?
**NOTE: Clarify and edit order as appropriate and RE-READ above order confirmation
Credit Card Capture:
· I have your first name and Last Name as _____ (repeat back with Spelling of Last name)
· Your mailing address is ______(repeat back to caller)
· And that’s in ______(Repeat back City, State and Zip Code)
· So that we can automatically send you an email confirmation and tracking number, may I have your email address, please?
· When you are ready with your credit card number (capture info and read back to customer)
Expiration date and CVC/CVV Code (repeat back to caller)
If Yes: Add to Order & Proceed to Regulation E Confirmation
If No: Acknowledge & Proceed to Regulation E Confirmation
Regulation E Confirmation (MUST BE READ VERBATIM)
You will be charged $xx.xx which will appear as GPM*Roto Clipper on your statement.
If you authorize us to charge your credit or debit card ending in xxxx as I’ve just described, please say “YES” This will be recorded as your electronic signature authorizing the transaction.
IF CUSTOMER SAYS YES:
Thank you, your order is complete and will be processed. You will receive your order in one to three weeks. For your convenience, you may track your order at www.customerstatus.com 24/7 or reach customer service Monday through Friday 8am to 8pm EST at 800-330-7019 and they will be happy to answer any questions.
IF CUSTOMER SAYS NO:
Rebuttal:
I can appreciate your hesitation, (caller name). Let me ask you, what’s holding you back today?
Regardless of answer:
Answer questions, make adjustments as needed
I understand. Now this special double offer is not available in stores & is only available for a limited time so let’s take advantage of this amazing opportunity today, OK?
IF YES: Clarify and edit order as appropriate and RE-READ above order confirmations
IF NO: Politely End Call