Hours: To be agreed on an individual basis
Reports to: Centre Manager
Job Summary: Working as a member of the team based in the Visitor’s Centre to provide a safe and welcoming environment. To provide advice, support and information to friends and families visiting the prison.
Key Tasks, Duties & Responsibilities:
To assist with the running of the Centre, including opening and closing the Centre. Welcoming visitors to the Centre, offering information and support as appropriate. Answer telephone enquiries and refer as required. To assist with booking in of visitors if required by the prison To liaise with prison staff to ensure visits are as problem free as possible. Adhere to Spurgeons and prison policies and procedures, including confidentiality, equal opportunities, child protection, health & safety and security. To assist in statistical monitoring as required. Participate in meetings, training and supervision as appropriate. Undertake any other reasonable duties as required.
Staff and Volunteers must understand the importance of complying with security regulations. In a highly restricted environment pressure may be encountered to breach security, often on the grounds of compassion. It is essential that staff and volunteers recognise and resist this pressure, work within the defined boundaries and report attempts to breach security to their supervisor without delay. Competencies (expected behaviours) Within the three performance fundamentals Spurgeons identified ten core competencies that describe expected behaviours for which volunteers are required to perform within, at the level of their role which are underpinned by Spurgeons Core Values. For each role there are role critical competencies that are key in ensuring the role is done effectively which are complemented by other core competencies to ensure successful performance. Please refer to Spurgeons Competency Framework for detailed descriptions.
COMPETENCY L R O E O T V L H E E E L C R R C I O T R I E C C A O L M C P O E M T P E E N T C E E N S C E S PROVIDING EXCELLENT SERVICES Focusing on the Customer To meet customers’ (service users and colleagues) needs and aims to continuously improve the services they 1 x provide to make sure customers receive an excellent service. Safeguarding People To ensure that all service users are appropriately safeguarded and that all staff are kept safe whilst working; 1 x safeguarding being always recognised as of paramount importance. Delivering Outcomes To ensure agreed outcomes are delivered in the most efficient and timely way by embracing a creative and 1 x entrepreneurial approach. MANAGING SELF AND OTHERS Providing Direction Leading and providing direction to individuals, supporting and enabling them to make a positive contribution 1 to the current purpose and future vision of the organisation. Working as a Team To work effectively with other people and use the diversity of the team to create a working environment 1 x which helps achieve the tasks. Developing Self and Others To behave ethically and professionally within your role, being aware of your own and other people’s strengths x and weaknesses, and take steps to learn, develop and achieve high levels of performance in yourself and others. 1 Embracing Change To embrace change effectively within services and departments through reflective, motivating and flexible 1 leadership and team working. Communicating with Clarity To ensure the effective use of written and oral communication skills to convey information and ideas to individuals and teams within and outside the organisation and create opportunities for individuals to respond 1 x and provide feedback. MANAGING RESOURCES Making Evidence Based Decisions To identify and use various sources of evidence, making meaning of it to understand how relevant and valid it 1 is, to enable effective decision making that improves performance and delivers outcomes. Planning and Managing Resources x To make sure the organisation delivers its key priorities, tasks and forecasts; effectively manage risks, 1 relationships and use resources in efficient ways to deliver outcomes Hours: To be agreed on an individual basis
Reports to: Centre Manager
Job Summary: Working as a member of the team based in the Visitors Centre to provide a safe and welcoming environment. To work within the prison visits hall in the play area, working alongside the play Co-ordinator to normalise children’s visits.
Key Tasks, Duties & Responsibilities:
Initiate and offer a programme of activities, to include arts & crafts, games, quiet activities and to encourage imaginative play. To ensure that all activities cater for the various ages, stages and cultures of the children visiting the play area. To promote a relaxed atmosphere in which children may feel confident and have respect and consideration for each other. To give positive attention to children and to actively participate in play with the children. To be aware of and adhere to policy and practice guidelines/instructions on: Safeguarding, Security, Confidentiality, Health & Safety & Equal Opportunities. To ensure that the play room is safe and clean before, during and after each session. To treat all staff, parents, carers and children with respect. To work alongside staff members in a positive team work approach.
Staff and Volunteers must understand the importance of complying with security regulations. In a highly restricted environment pressure will be encountered to breach security, often on the grounds of compassion. It is essential that staff and volunteers recognise and resist this pressure, work within the defined boundaries and report attempts to breach security to their supervisor without delay. Competencies (expected behaviours) Within the three performance fundamentals Spurgeons identified ten core competencies that describe expected behaviours for which volunteers are required to perform within, at the level of their role which are underpinned by Spurgeons Core Values. For each role there are role critical competencies that are key in ensuring the role is done effectively which are complemented by other core competencies to ensure successful performance. Please refer to Spurgeons Competency Framework for detailed descriptions.
COMPETENCY L RO OT E LE HE V CR R E ITI CO L CA RE L CO CO MP MP ET ET EN EN CE CE S S PROVIDING EXCELLENT SERVICES Focusing on the Customer To meet customers’ (service users and colleagues) needs and aims to continuously improve the services 1 x they provide to make sure customers receive an excellent service. Safeguarding People To ensure that all service users are appropriately safeguarded and that all staff are kept safe whilst 1 x working; safeguarding being always recognised as of paramount importance. Delivering Outcomes To ensure agreed outcomes are delivered in the most efficient and timely way by embracing a creative and 1 x entrepreneurial approach. MANAGING SELF AND OTHERS Providing Direction Leading and providing direction to individuals, supporting and enabling them to make a positive 1 contribution to the current purpose and future vision of the organisation. Working as a Team To work effectively with other people and use the diversity of the team to create a working environment 1 x which helps achieve the tasks. Developing Self and Others To behave ethically and professionally within your role, being aware of your own and other people’s x strengths and weaknesses, and take steps to learn, develop and achieve high levels of performance in yourself and others. 1 Embracing Change To embrace change effectively within services and departments through reflective, motivating and flexible 1 leadership and team working. Communicating with Clarity x To ensure the effective use of written and oral communication skills to convey information and ideas to individuals and teams within and outside the organisation and create opportunities for individuals to 1 respond and provide feedback. MANAGING RESOURCES Making Evidence Based Decisions To identify and use various sources of evidence, making meaning of it to understand how relevant and 1 valid it is, to enable effective decision making that improves performance and delivers outcomes. Planning and Managing Resources x To make sure the organisation delivers its key priorities, tasks and forecasts; effectively manage risks, relationships and use resources in efficient ways to deliver outcomes. 1