M AY 24 - 26, 2010
CONTRACTING A CORPORATE AS COMPETENCE
A Conference Within a Conference Edinburgh InternationalEdinburgh Conference Centre, Scotland, UK EMEA 2010 Now a part of SSON’s
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The spotlight is upon our community! community! our upon is spotlight The Dear IACCM Member: IACCM Dear communication, professional development. Website: www.iaccm.com members, resulting in dynamic capabilities terms of research, web-based technologies via http://www.iaccm.com, to service our IACCM has a unique model supporting its global operations through Europe and Asia, addressing both strategic transactional skills. enhancing careers. IACCM has regional conferences in the Americas, contacts and training that differentiates members from non-members, functional excellence, our members gain from access to knowledge, professionalism of contracting by focusing on personal and IACCM's objective is to raise the status, profile and Management, Sourcing, Supply Chain or in-house counsel. practitioners who are responsible for Commercial, Contract IACCM is comprised of executives, managers and senior please visit www.ssoweek.com information about the full Shared Service s& Outsourcing Week agenda the role contracting plays in business success. For more in-depth contracting, commercial and operational leaders to share discuss industry event provides the unique opportunity to bring together charter for how to get there. Bringing IACCM the longstanding the direction for their partner strategies year ahead and maps a relationships and delivering internal services. It assists them in setting senior business leaders responsible for managing complex attendees from the wider SSON network, week brings together community. Now in it's 11th year and with over 700 professional community gathering for the shared services and outsourcing Shared Services & Outsourcing Week is the largest annual European Phone: +44 (0)20 7368 9300 Email: [email protected] Website: www.ssonetwork.com that will help you to take your implementation the next level. support you. Sign up today, pay only $149.99 USD and receive benefits to meet some of your peers at the same stage development we can write a report, facts to benchmark performance against or simply want over 50 countries around the world. Whether you need resources to over 17,000 shared services and outsourcing executive members from SSON provides research, training, and networking for Outsourcing Week About Shared Services and Outsourcing Network About Shared Services and About IACCM www.iaccm.com/emea 2 Day 1 Main Conference: Monday 24th May 2010 IACCM STREAM
1.10 Lunch & Networking
1.30 Hot Issues, Burning Topics And Scorching Opportunities • Strategic contracting – what is it? Contracting is one of the three core competencies required by any successful 21st century business, • From law to economics – shifting measurements of success according to Professor Leslie Willcocks, Professor at the London School of Economics. And he is not alone. • Contract management and relationship management – where do they intersect? Top economists and operations experts have woken up to the critical role that contracts and contract • Preparing ourselves for leadership management will play in business success. Yet there is growing awareness that it is today a source of • Developing a professional community operational weakness in many organizations. Join us for this high energy kick-off session where we explore key issues and topics for the contracts and relationship management community in 2010 – and (This session will be a series of keynote presentations, followed by group and roundtable describe the opportunities that these represent. discussion and feedback) • The factors that are changing our role Tim Cummins, CEO, IACCM
2.45 Afternoon Coffee Break
3.15 – What Did We Learn From The Recession? SESSION 1: What I learned about terms and conditions. 5.45 Share ideas and experiences with your colleagues. What did we discover, what will be do differently, what Moderator: Rene Franz Henschel, Professor Law & Economics, Aarhus School of Business do we want to avoid in the future? The recession taught us a lot about the strengths and the inadequacies SESSION 2: What I learned about the contracting and relationship management process. of our contracts and our contracting practices. Now is the time to discuss how we – as a community – can Moderator: Ninian Wilson, Procurement Director, Vodafone develop our professionalism and readiness to cope with the next crisis – whatever it may be. SESSION 3: Segmentation as a Critical Enabler of Category Management. Moderator: Philip Usherwood, CPO North Sea, BP
6.30 – Welcome Drinks Reception In EICC 9.00
Day 2 Main Conference: Tuesday 25th May 2010 IACCM STREAM
7.30 Registration
8.10 Chairman’s Welcome Address Tiger Tyagarajan, COO, Genpact; Frank Wolfsteiner, Partner & Managing Director, TPI
8.20 Host Welcome Jim Mather, Minister for Enterprise, Energy & Tourism, Scottish Government
8.30 Under The C-Suite Spotlight with René Carayol: Board-room Revelations Regarding IACCM Member Alternative: Shared Service & Sourcing Model Strategy In The Room For Collaborative Innovation René will interview a board director of a major business which has taken a recent strategic decision on Delegates can join facilitated roundtable discussion groups on the following topics: outsourcing and shared services, offering insight into a C-Level perspective on how shared services and • Commercial leadership – what does it mean, what is needed for the future outsourcing play a major role in their corporate strategy and why. • Reputational risk – our role in protecting the reputation of the company • Key considerations surrounding risk analysis before the board will commit to an outsourcing deal? • Measurements I – measuring our functional performance • How much does cultural fit and corporate buy-in for outsourcing still hold a seat at the table during • Measurements II – the right metrics for contract performance economic turbulence? • Following an RFP, what factors really drive the provider selection process when there is so much choice in the market today? René Carayol MBE, Business guru & former board seat holder at Pepsi UK, IPC Media & The Inland Revenue
9.30 SPEED NETWORKING: Find Out Who’s Who At This Year’s Event Navigate your way through a sea of faces with a structured meet and greet. We know the first day can be daunting and there’s nothing like putting a face to a name from day 1. This is your chance to spend just 30 minutes meeting your peers and building your personal network.
10.00 Morning Coffee Break 3 Day 2 Main Conference: Continued... IACCM STREAM
10.30 Contract Negotiation PART 1 PART 2 PANEL SESSION: Achieving excellence in win/win negotiation PANEL SESSION: Negotiation Part II Complex relationships require a firm foundation and the quality of negotiation is a major influence on Hear from the winners of the IACCM survey outcomes. As top companies know, individual skills must be matched by organisational competence. ‘Companies most admired for negotiation’ explain their success. Panel discussion. • How top performers organise and manage negotiations • Avoiding the pitfalls of value reduction: Trading risks and value • Planning, teamwork and authority • The role of third parties: Hero or villain? • The negotiation agenda – focus on what matters • When it’s time to walk away: Distancing winners from losers. Moderator: Katherine Kawamoto, VP Research & Advisory Services, IACCM Paul Massih, VP Contracting & Procurement; Shell Upstream International Exploration Panel: Regina Jones, Global Client Contracts Manager, Schlumberger; Chris Mead, Commercial and Production; Vince Taylor, Managing Director, Commercial & Contract Management, Director, QinetiQ; Nick Hyner, EMEA Commercial Manager, Dell Services Accenture; Gianmaria Riccardi, Director Commercial Business Management, Cisco
12.30 Lunch
1.30 G8 Global Sourcing Think Tank 2010: EUROPEAN CHAPTER - Eliminating The White Noise IACCM Member Alternative: 8 pioneering sourcing strategists shape a common industry agenda. Outsourcing executives are seeking clarity In The Room For Collaborative Innovation, delegates can join facilitated roundtable and guidance on their next strategic move, to develop their sourcing model further and drive greater results. discussion groups on the following topics: This Global Sourcing Think Tank provides a neutral platform to help practitioners understand the vision of the • Lawyers Behaving Badly – rules and processes that improve the management of risk thought leaders driving the managed services and outsourcing industry. • Controlling The Cloud – technology innovation and what it means to us • Building a vision for the future goals of the industry based on common ground • Manage Change, Don't Let It Control You – coping with volatile market and economic • Challenging mainstream thinking and debating the options conditions through new forms of contracting • Stripping away the growing complexity of sourcing maps and models • Are disputes inevitable? – latest techniques in arbitration, mediation and mitigation • Explaining in lay terms the critical considerations you need to prioritise G8 Independent Chairman & Faciliator: Fiona Bruce, TV Journalist & presenter, BBC (BBC’s 10 O’clock News, Panorama, Newsnight & Crimewatch) Bill Payne, VP, CRM and Industries Managed Business Process Services, Global IBM Global Technology Services, IBM; Cesare Capobianco, Vice President, Oracle On Demand EMEA; Carina Smith, Head of European Business Development, CapGemini Global BPO; Mark Bownas, Partner, EMEA Leader Sourcing Advisory and CEE Head of Markets, KPMG; Peter Rasper, Head of Global Finance Infrastructure & COO Finance, SAP AG; Peter Moller, European Shared Services and BPO Advisory leader, Deloitte Consulting; Tom Olavi Bangemann, Vice President Business Transformation, The Hackett Group; Mark Beaton, BPO Lead, UK & Ireland, Accenture
2.45 The Buy-side Story: Gaining The Client Perspective On Shared Services AndSourcing IACCM Member Alternative: Excellence. What Is The Next Strategic Move? In The Room For Collaborative Innovation, delegates can join facilitated roundtable You'll be able to hear truthful feedback on what works and what doesn’t from the perspectives of the most discussion groups on the following topics: advanced buy-side leaders. It’s your chance to find out if what the sell side are saying really works in practice, • The role of a contract manager – what is it and how is it changing where there’s room for improvement and direct responses to the preceeding G8 comments. • Skills & Knowledge – where and how we can acquire what we need, when we need it • How will I know? Critical decisions when making the strategic decision on whether to outsource • Measuring Contracts value contribution in a lean economy • Building an industry led consensus on the direction of the captive procurement programmes, contracting • Tips and tricks to enable and control Sales and strategic sourcing • Response to G8 strategy: The truth on what works and what is needed to build more meaningful and value-add partnerships • Stripping back the sales and marketing speak: What is the reality behind delivering on the promise of the top automation and sourcing offerings Brenton Harder, MD, COO Division, Global Operational Excellence, Credit Suisse; Umberto Larizza, Global Director Shared Services, Unicredit; Jens Erik Ebbesen, Strategic Outsourcing, Group IT, Teliasonera; Joyce Van Breugel, Financial Controller, Heinz Continental Europe
3.30 Networking Coffee Break
4.00 ROUNDTABLE WORKSHOP: Establishing Metrics That Drive Added Value Metrics have no value if they do not drive the right actions. Top performers collect actionable data on both Leader: Rene Franz Henschel, Professor Law & Economics, Aarhus School of Business transactions and portfolio performance. Ioana Canescu, Senior Manager - Global Contracts and Business Management, • Knowing what to measure Tellabs; Graeme Sloan, Senior Commercial, NATS Services; Ninian Wilson, • Data collection and communication Procurement Director, Vodafone • Benchmarks and market intelligence 4 Day 2 Main Conference: Continued... IACCM STREAM
5.00 * EXCLUSIVE TO SSON* IACCM Member Alternative: HORSES FOR SOURCES: LIVE AND INTERACTIVE THUNDERING HOOVES EUROPE In The Room For Collaborative Innovation, join us for a wrap-up of the roundtable As the largest global community of bloggers across the shared services and outsourcing space, the “Horses” discussions. For each topic, we will summarise: (as they are better known) are fast becoming recognised as the candid voice of the market. Blog Founder Phil • Key problems and challenges Fersht oversees a live Horses debate. • Major variations in perspective – the buyer / seller gap How it works: Interactive audience voting technology gives YOU the chance to vote on your hottest industry • Hints, tips and lessons learned questions. There are 2 teams: Buy-side and Sell-side, which respond to audience feedback and the wider, • Next steps – what are the actions you can take, or that should be undertaken by the “remote” community views (from live blog-feeds from the wider Horses community). Keeping the debate IACCM community? lively, we’ve enlisted the help of former Kraft SVP Global Shared Services, Lee Coulter to MC the teams’ responses. Expect some fireworks. Expect some fun. Expect to hear it like it is. Possible questions for you to debate include: • Can service partners really help you grow your business globally, or is it all wishful thinking and fantasy- selling on their part? • Engaging a service partner who can provide common processes around a solid ERP backbone is critical – but can a sourcing strategy really help or hinder this? • Good providers should add discipline to your collections and speed up cash-flow, eliminate bad debt and free up cash-supply. But as maturity levels rise for BPO offerings – how much is this really happening with the earlier adopters? • Can sourcing achieve realignment of fixed/variable costs to reduce the business risk in this turbulent market? And can you do this yourself, or is it more achievable with an outsourcing partner? Horses Live MC: Lee Coulter, Former SVP Global Shared Services, Kraft BUY-SIDE TEAM: Graham Russell, Global Head of Transaction Process, AstraZeneca; John Transier, Vice President & Controller, Unilever SELL-SIDE TEAM: Phil Fersht, Founder of Horses for Sources, and Head of Corporate Strategy, Cognizant; Deborah Kops, CMO, WNS; Tiger Tyagarajan, COO, Genpact
7.30 SSON European Shared Services & Outsourcing Awards Gala Dinner
Day 3 Main Conference: Wednesday 26th May 2010 IACCM STREAM
8.00 Registration
8.30 Chairman’s Opening Address Frank Wolfsteiner, Partner & Managing Director, TPI; Heikki Lansisyrjam Senior Vice President, Itella Information
8.40 Working Capital Matters: How Healthy Is Your Financial Supply Chain? Top 10 Tips To IACCM Member Alternative: Driving Cash-flow Efficiency From Shared Services In The Room For Collaborative Innovation, delegates can join facilitated roundtable Taking a holistic view of the end-to-end Finance processes, and monitoring cash-flow in and out of your discussion groups on the following topics: business is no longer just best practice in the current climate, but business critical. Whether it’s about gaining • Lawyers Behaving Badly – rules and processes that improve the management of risk better visibility of DSO and DPO tracking across your cash conversion cycle, or stripping out high cost-per- • Controlling The Cloud – technology innovation and what it means to us invoice metrics from purchase-to-pay; cash-flow improvement initiatives are top of the CFO agenda • Manage Change, Don't Let It Control You – coping with volatile market and economic worldwide. Leading Financial Supply Chain (FSC) experts Itella, chair this practitioner led discussion on the conditions through new forms of contracting most common challenges and the quick wins that lead to real results. • Are disputes inevitable? – latest techniques in arbitration, mediation and mitigation • Managing the upfront cost inhibitor: How to achieve process efficiency increases without heavy investment in administration or systems • Identifying and avoiding the most common process automation hurdles in accounts payables & OTC • Weighing up non-technology options: When best to consider outsourcing Finance components, and when not to! Facilitator: Petri Karjalainen, Director, Global Product Line Digitising Solutions Panel: Ravi Rao, Director Operational Excellence & Procure to Pay, Honeywell; Jean Claude De Vera, VP Global Shared Services & Finance Process Optimisation, Lafarge; Christian Kauffman, MD Finance Business Services Europe, Unilever 5 Day 3 Main Conference: Continued... IACCM STREAM
9.30 Embracing The Virtual Future: How Cloud Computing, Virtualisation And Open Source IACCM Member Alternative: Could Be Changing The Face Of Shared Services & Outsourcing Forever In The Room For Collaborative Innovation, delegates can join facilitated roundtable Welcome a new era of global opportunity and information sharing into your sourcing strategy! With more discussion groups on the following topics: and more SSOs operating on a global remit and looking to take more cost out of daily operations the • The role of a contract manager – what is it and how is it changing prospect of virtualization and cloud computing is fast becoming a deployable option for leading outsourcers • Skills & Knowledge – where and how we can acquire what we need, when we need it and SSCs. But with cloud computing still a baffling and expensive concept for many SSCs and sourcing • Measuring Contracts value contribution in a lean economy experts, direction is needed as to the business case for implementation or the sharing of common IT • Tips and tricks to enable and control Sales resources across enterprises. This visionary session will bring together business and technology experts to debate the potential of new technology to transform SSO. • How exactly can cloud and virtualisation help cut costs and increase scale in a global economy? • Examples from those who have already done it: Introducing the virtual sourcing hosts of the future and what this means for your organisation • Do you own the cloud? Discuss… • What are the risks? Assessing and avoiding challenges with data security, platform sharing and risk within virtual and open source platforms • The role of virtualisation, cloud computing and web 2.0 in enabling remote working and global offshoring Facilitator: Tom Hoffman, Freelance, CIO Magazine and former technology editor, Computer World Cloud research and application specialist: Mark Parsons, Director, University of Edinburgh, Edinburgh Parallel Computing Centre (EPCC) CIO representation from: Simon Jennings, CIO at Oxfam
10.15 Networking Coffee Break
10.45 Strategic Alignments With Business And Markets Contracts are often viewed as a tool for managing risk. Yet some companies have ensured that they assist in • Contracts and quality: driving organisational capability through strategic insights winning business and attracting the right partners. Adrian Furner, Commercial Director, BAE Systems; Ioana Canescu, Senior Manager - • Segmenting and managing relationships Global Contracts and Business Management, Tellabs • Terms & conditions as a source of distinctive value propositions
11.45 Post-award Contract Management & Execution PART 1 Implementing first-class, post-award contract management & execution Getting the deal signed is just the beginning. The real job is to safeguard the intended benefits. Heather Rodgers, Head of Group Procurement & Supplier Management, Centrica; • Transition – when does it begin and how is it managed? Jean-Marc Fraisse, Director, Supply Management, NNE Pharmaplan; Liz Walker, VP & • Change management – ensuring mutual value is maintained General Counsel EMEA and Latin America, BT • Proactive management of risk
12.45 Lunch & Networking
1.30 Innovation Through Contracting: Define It, Govern For It, Drive It, And Make Sure You Achieve It Contracts and the way they are negotiated and managed set the framework for business relationships. Today, • Organising and managing delivery and change the contracting process is frequently overwhelmed by rules and restrictions that crush innovation and Moderator: Tim Cummins, CEO, IACCM undermine collaboration. Post-award management is frequently focused on blame. It does not have to be that Panel: Alan Schenk, VP Common Process, Contracts & Compliance, BP Exploration way: good contracting breeds trust. Operating Co. Limited; Paul Massih, VP Contracting & Procurement, Shell Upstream • Changing behaviours on both sides. Building internal collaboration International Exploration and Production; Vince Taylor, Managing Director, • Tackling the tough issues – avoiding avoidance Commercial & Contract Management, Accenture; Daniel Mahlebashian, Chief • Structuring contracts that reflect the nature of the deal Contracting Officer, General Motors
As a first time Conference attendee, I am deeply impressed by the cast of speakers and wealth of information with which I have bolstered my knowledge base. The Panels were very stimulating. The conference was very informative. I plan on implementing change in many areas based on what I learned here. It was very tough to choose the track sessions to attend in innovation since the all sounded great. 6 Day 3 Main Conference: Continued... IACCM STREAM
2.15 360° Sourcing Trio Insight: Buyer, Provider And Advisor Perspectives Taken From The Top! IACCM Member Alternative Garner a unique 3 way glimpse into global sourcing strategies through this innovative sourcing trio insight. In The Room For Collaborative Innovation, delegates can join facilitated roundtable Through a unique interview format and hypotehical sourcing scenarios your buyer, advisor and provider discussion groups on the following topics: representatives will help you navigate your way through the SSO landscape. So get ready to send in your • Commercial leadership – what does it mean, what is needed for the future biggest SSO challenges – you just might get the answer! • Reputational risk – our role in protecting the reputation of the company Part 1: INTERVIEW • Measurements I – measuring our functional performance Listen to an exclusive 3 way interview between 3 buyer, provider, and advisor covering: • Measurements II – the right metrics for contract performance • The role each component of the industry plays • How this role may have changed over last 12 months • The expected evolutions of the market dynamics going forward Part 2: YOUR QUESTIONS ANSWERED This year we’re giving all SSON members the chance to highlight in advance the most critical 3 - 4 hypothetical, post-contract scenarios that can typically occur during an outsourcing partnership. The sourcing trio are here to help and put forward their own views on preventative measures and how best to handle even the most tricky of sourcing situations moving forward. Buyer Representative: Alan Byrne, Global Director Shared Services, Microsoft Provider Representative: Deborah Kops, CMO, WNS Global Services Advisor representative: Frank Wolfsteinr, Managing Director, CHRO, TPI
3.00 Post-award Contract Management & Execution PART 2 PANEL SESSION • What to do when things go wrong Hear from winners of IACCM’s 2009 ‘Most Admired For Post-Award Contract Management’ survey as they describe Alan Schenk, VP Common Process, Contracts & Compliance, BP Exploration Operating the approaches that gained market recognition. Co. Limited; Adrian Furner, Commercial Director, BAE Systems; Daniel Mahlebashian, • Defining roles and responsibilities Chief Contracting Officer, General Motors • Managing communications
4.00 Networking Coffee Break
4.15 Organisational Design For Contracting And Relationship Management Who owns and oversees supplier relationships? Smart organisations are ensuring strategic oversight that drives • Designing performance metrics transactional excellence. • Collaborate or confront? • Understanding the goals of relationship management Ninian Wilson, Procurement Director, Vodafone; Debi Basu, Global SRM Systems Manager, • Defining roles and responsibilities Vodafone; Sandra Reid, Supply Chain Management, British American Tobacco Industries
5.10 BLUE SKY COUNCIL SUMMARY: Next Generation Innovations For Next Generation Shared ServicesIACCM Member Alternative Presented by the Blue Sky Council and the pioneers in the SOO community the Blue Sky Council summary will bring the In The Room For Collaborative Innovation, join us for a wrap-up of the roundtable Blue Sky visions to community. Following 2 intensive days of brainstorming and strategy discussions on the sourcing discussions. For each topic, we will summarise: world’s most complex issues leading representatives will impart their knowledge and next generation innovations to • Key problems and challenges those treading the same path to excellence and transformation. Not one to miss if your in phase 3 SSO implementation • Major variations in perspective – the buyer / seller gap and didn’t make all the blue sky sessions, or if your in phase two implementation and want to know the end goal. These • Hints, tips and lessons learned really are the peers who have been there and got the t-shirt – and now their ready to share their trade secrets with you. • Next steps – what are the actions you can take, or that should be undertaken by the • What does a genuine multifunctional business service look like? IACCM community? • Strategies behind SSON’s top-rated 5 year visions: Designing and communicating an organisational vision that drives and delivers results • Risk vs. value: Is it worth it? • Business partnering & decision support Simon Newton, VP Shared Services & Business Support Delivery, Kimberly-Clark; Gerry Niven, Former Director Shared Services, Greene King
5.40 Close of Conference 7 Registration Information
About the Venue Sponsorship & Exhibition Opportunities
Edinburgh International Conference Centre IACCM & SSON brings together the leaders from our community - practitioners, providers and academics - to discuss, share and develop the best practices that will be our source of differentiation and worldwide professional status. The Exchange Edinburgh, EH3 8EE, UK On-site marketing at the IACCM EMEA Conference is an excellent opportunity for your company to get in front of the Tel: +44 (0) 131 300 3000 entire member community as well as key players in the outsourcing and shared services community through exclusive Fax: +44 (0) 131 300 3030 sponsorship programs. These sponsorships allow for branding, product demonstrations, face-to-face meetings and valuable networking opportunities to fit your business development needs for 2010. Please note the venue does not include accommodation however does offer negotiated rates for 10th Annual European Shared Services & Outstanding Week SSON and is pleased to offer a free online accommodation booking service to delegates attending this meeting. For sponsorship and on-site branding opportunities, please contact Ben Manders at [email protected] or phone To view and book the various accommodation options please click on the link below. +44 (0) 207 368 9848
https://cabs.conventionedinburgh.com/ei/getdemo.ei?id=150196&s=_0680TZI70https://cabs.conventionedinburgh.com/ ei/getdemo.ei?id=150191&s=_1VK0W44R5 PAYMENT TERMS: Payment is due in full upon completion and return of the registration form. Due to limited conference Credit card details are required to make a booking and confirmation shall be sent to your e-mail address. Payment should be made space we advise early registration and payment by credit card to avoid disappointment. Your registration will not be directly with the accommodation provider at the time of your stay. confirmed until payment is received. Admission to the conference will be refused if payment has not been received. To contact Edinburgh Convention Bureau, either e-mail: [email protected] or telephone on +44 (0) 131 473 3874" Payment of invoices by means other than credit card, or purchase order (UK Plc and Government bodies only) will be subject to a £45 (plus VAT) processing fee.
CANCELLATION AND SUBSTITUTION POLICY: Provided the fee has been paid in full, substitutions at no extra charge can be made up to 7 business days before the start of the conference. Cancellations must be received in writing or by Registration fax to +44 (0)20 7368 9301, more than 7 days before the conference is to be held in order to obtain a full credit for any future conference. Cancellations received 7 days or less (including the seventh day) prior to the conference will not be IACCM 2010 Event Pricing Pricing credited. In the event that IQPC cancels an event payments received at the cancellation date will be credited towards attendance at a future conference, or in the event of postponement by IQPC, a rescheduled date. Credit notes remain Main Conference (Days 1, 2 & 3) Full Member rate £860 + VAT valid for twelve months. Main Conference (Days 1, 2 & 3) Non-Member rate (End-User Standard) £1999 + VAT IQPC reserves the right to postpone or cancel an event, to change the location of an event or to alter the advertised Main Conference (Days 1, 2 & 3) Non-Member rate (Vendors & Outsourcers) £2749 + VAT speakers for an event. IQPC is not responsible for any loss or damage as a result of substitution, alteration, postponement, or cancellation of an event due to causes beyond its control including without limitation, acts of God, natural disasters, sabotage, accident, trade or industrial disputes, terrorism, or hostilities.
Register today online at www.iaccm.com/europe SPEAKER CHANGES: Occasionally it is necessary for reasons beyond our control to alter the content and timing of the programme or the identity of the speakers
DATA PROTECTION: Personal data is gathered in accordance with the Data Protection Act 1998.Your details may be Price includes access to Day 1 IACCM Stream, and Days 2 and 3 of IACCM Stream and SSON Plenary sessions, general passed to other companies who wish to communicate with you offers related to your business activities. If you do not lunches, and refreshments. Please note price excludes the Entertainment Package (Welcome Reception and Awards Dinner). wish to receive these offers, please tick the box _ These can be added at an extra charge of £200 per delegate.
Overall good exchange of info, good networking. Lots of many good ideas, many good contacts to provide collaboration. Conference was very productive and inspiring. I always go back to the office and implement the ideas that I get while attending. Lots of value! This conference has tremendous things to offer any attendee of any background, industry or level of experience. This conference exceeded my expectations as a new member. I learned new concepts which I will be able to implement in my training programs. The contacts I made were excellent and worth the effort. Good conference with lots of good interaction opportunities. 8