Coast & Country

Issue 10 | Spring/Summer 2017

WHAT’S INSIDE? 20% off* everything at Re:Furnish Page 14 Wish you were here! Your summer events guide Page 18 BT broadband offer Page 11

www.coastandcountryhousing.org.ukYour Homes Coast & Country Contents 01642 771300 www.coastandcountryhousing.org.uk Welcome Welcome from the Tenant Communications Panel 3 In the News Our Chief Executive set to Retire 4 Important Contacts New appointments at Coast & Country 4 A hero’s welcome for BDO darts champion Glen Durrant 5 Coast & Country Housing Coast & Country customer receives Mayor’s Community Achievement Award 5 Knights and dragons come to Westfield Farm 5 01642 771300 Third extra care development announced 6 07860017148 The Shore – happy birthday 6 [email protected] The Dunes – home sweet home 7 The Bistro 8 Rent Services Welcome from the Tenant Rent, money and benefits 01642 771326/771327 New Directions success 9 [email protected] Communications PanelEveryone’s always looking to save money; on page New Directions 9 14 we have an exclusive voucher for all readers to Protect yourself from illegal money lending 10 Hello readers, we hope you had a wonderful save 20%* at Re:Furnish as well as money saving Protect yourself against identity fraud 10 Benefit and Money Advice Easter and you’re looking forward to the warmer advice for your Northumbrian Water bill on page 11. BT basic phone and broadband deal summer weather. 11 [email protected] We know how hard life can be and sometimes Help with your Northumbrian Water bill 11 Although it’s hard to believe we’re already 01642 771424 we all need a helping hand, which is why in this Universal Credit 12 writing our next edition, we’ve made sure edition, we wanted to highlight the help on offer to Readers’ letters 13 we have packed it full of the latest stories, all Coast & Country customers who are struggling Memory lane – 13 Welfare Reform community news, money saving tips and a with making a claim for Universal Credit or those bumper list of free and low cost activities on who might be struggling to pay their rent. You For You 01642 771367 pages 18-19 to keep the family entertained over can read the story of how the Welfare Reform [email protected] the next few months. team helped Robert on page 12. The team are very Leading the way to end furniture poverty friendly and approachable – so if you or someone 14 In particular, page 20 makes us look forward to you know who is a Coast & Country customers Re:Furnish roadshow 14 celebrating 100 years of on Friday needs help, please encourage them to get in Exclusive Re:Furnish 20% off voucher 14 HomeCall Independent 23 June and Saturday 24 June at Westfield Farm. contact with the team. Re:Furnish competition winners 15 Living Services It’s free entry with plenty of family fun including Your loved one’s treasured possessions 15 01642 771339 a magician, a juggler, historical fancy dress plus Finally, we can’t sign off without mentioning Shared ownership at Pine Walk, 16 Zetland FM will be hosting an outside broadcast our Chief Executive, Iain Sim who is retiring this Dream home for first time buyers 16 [email protected] live from the event. We hope to see you there! year. We have never met a Chief Executive more Me & My Home – the easy way to manage your tenancy 17 passionate about fighting for tenants’ rights than We’d like to draw your attention to page 7 Missed appointments 17 Iain. We thank him for his support for highlighting and the recent opening of The Dunes, the Hate crime Gas Team 01642 771300 the unfairness of the bedroom tax and the recent 17 second Redcare extra care supported housing Wish you were here 18-19 government changes in housing policy which has development we have opened in just over a year. made a significant impact to our customers’ lives. 100 years of Dormanstown 20-21 For a full list of contact details, It features a Bistro which opened in April and a We wish Iain well in his retirement.

please see the back page. forthcoming hairdressing salon, both of which Safe and Sound are open to the public. We visited and Enjoy the sunshine and until next time, that’s all it is fabulous! from us! HomeCall 22 NHS – looking after your child’s health 23 On page 10, you’ll find top tips on how to protect Fostering with & Cleveland Borough Council 24 yourself from the growing risk of identity fraud PS – We’ll see you at the 100 Years of Dormanstown and on page 24, there are six top tips to help Sheducation – top tips to prevent you being a victim of crime 24 celebrations on Friday 23 June at Westfield Farm. prevent you being a victim of crime. We Love to Care Limited – Severn Road Community Centre 25 If you require Bogus callers 26 Cleveland Connected 26 an out of hours Gas safety 27 emergency Meet Dwayne Pipe - Northumbrian Water 28 repair, please call Important Information 01642 771300 Our customer pledge 29 HomeCall – service update 29 A message from the Chair 30 Your home repair service 31 Contact us 32

Cover image, left to right: Sara Holmes, Development Director Galliford Try Partnerships, Dilys Jones, Area Manager Homes and Communities Agency, Nigel Barton, Chair of Board Coast & Country Housing, Councillor Barry Hunt, Amanda Skelton, Chief Executive Borough Council, Sue Jeffrey, Leader of Redcar and Cleveland Borough Council and Iain Sim, Chief Executive Coast & Country Housing

2 Your Homes Coast & Country Your Homes Coast & Country 3 In the News

“Iain’s vision and A HERO'S commitment have led Our Chief Executive to tangible achievements that will ensure his legacy in Redcar and Cleveland is a lasting WELCOME Set to Retire one. Along with everyone at Coast & for BDO darts champion Country I would like to wish Iain a long and happy retirement.” Glen Durrant Our Chief Executive Iain Sim, who will turn Iain Sim said: “After 15 years at Coast & 60 this year, is to retire in November after Country, and more years than I care to remember Colleagues and customers welcomed BDO 15 years in the role and a career in housing in the housing sector, it’s now time to pass the reins World Champion Glen Durrant back to spanning 43 years. on to someone else. work after his triumphant win at Lakeside. “I have enjoyed every minute of my time with Coast In 2001, Iain led the team at Redcar & Cleveland Glen works as an Estate Manager, responsible for 5,000 Council that managed the transfer of its housing & Country and would like to pay tribute to all the properties in South Bank, and Spencerbeck. stock to Coast & Country, taking on the role of the people I have worked with over the years, and the organisation’s Chief Executive in 2002. people of Redcar and Cleveland, whose indomitable Glen said: “I was expecting something to happen and spirit has inspired me. I sincerely hope that I have I thought maybe a couple of friends and colleagues in Upon retirement, Iain plans to spend time with been, in some way, able to make our lives just a little the office but nothing like the reception I received. I his family. better over the years. was blown away.” Nigel Barton, Chairman of Coast & Country, said: “A new chapter of my life will begin in November. We cannot express fully how proud everyone at Coast & Country is of Glen, after his fantastic win at the BDO Iain has done a magnificent job at Coast & Country, I will miss the whole team at Coast & Country, but World Championship. from leading the initial stock transfer to establishing under the guidance of Nigel, the Board, the great the organisation as a housing provider that contributes management team and truly fantastic staff I know Glen is a very proud Teessider and a wonderful significantly to the local communities in which it works. it will be in good hands.” ambassador for the area and we know he wants to share his win with the local community and plans on The recruitment of a new chief executive will visiting any schools, charities or community centres begin in the summer. that would like to get involved. He is an inspiration to everyone, not only in his success with darts but also in his role at Coast & Country, he works hard to ensure his customers are happy. We’re glad to have him back in the office. New Appointments at Coast & Country Knights and Dragons We are delighted to welcome a new director and a new head of service to Coast & Country. come to Westfield Farm Coast & Country Coast & Country’s Westfield Farm partnered with a local primary Customer school to offer children a chance to Receives transport themselves into a world Mayor’s of knights and dragons. Community The two sessions delivered a mix of crafts and games to entertain the children who had been Achievement learning about knights and dragons at school. Tom Hainey has joined us as Director of Property and Clare Harrigan joins the team as Head of Development Development from Curo Group in Bath where he was from one of the largest social housing providers in the Award They were given the chance to make their very own Director of Asset Management. He has previously UK, Bradford-based Incommunities. Congratulations to Pam Hodson for receiving the knight’s shield and helmet to wear before setting off held senior executive positions with a range of sector on a dragon hunt around Westfield Farm’s gardens. Clare will further build on a culture in which high Mayor’s Community Achievement Award. organisations, including Director of Asset Management standards of service and performance are expected and at Fife Housing Association and Head of Housing at East She was nominated by Councillor Bill Clarke for her Westfield Farm also provided dragon toys and which focuses on achieving results. Her responsibilities Lothian Council. He is also a former Board member and work in the community, including organising local paper mâché ‘dragon eggs’ for the youngsters will be the successful evolution and delivery of Coast chair of the Chartered Institute of Housing Scotland. litter picks. to take home. & Country’s approach to development, to achieve the Tom is a talented and experienced housing professional aims of the Property and Development Strategy and Pam is a Coast & Country Digital Champion; her The structured activity sessions not only helped to and will lead three key areas of the organisation; Asset the promotion of its service excellence culture. husband Pete is a member of the Coast & Country stimulate the children’s imaginations, but were also Management and Resource Planning, Development Scrutiny Group. The couple, who live in Guisborough, fun and educational, as the focus of the activities and the internal workforce for repairs and planned have been Coast & Country customers for four and a was centred around helping the children develop maintenance operations. half years. their craft building and concentration skills.

4 Your Homes Coast & Country Your Homes Coast & Country 5 In the News 01642 771300 www.coastandcountryhousing.org.uk

Home Sweet Home We officially opened The Dunes in Redcar The accommodation offers 24/7 on-site care for on April 12; it’s the second Redcare Extra those who need it, including adaptable facilities for the evolving needs of the residents. Care supported housing development we have opened in just over a year. Although round-the-clock care is available, The Dunes provides a comfortable and caring environment so The opening event was led by Iain Sim, our Chief people can live as independently as they wish. Executive, Nigel Barton, Chair of the Board at Coast & Country and Amanda Skelton, Chief Executive of In a local competition, two rooms at The Dunes were Redcar & Cleveland Council. named by pupils from Sacred Heart Secondary School Third Extra Care Happy Birthday with locally themed suggestions, The Steel Gala Suite Sir Edward Lister, Chairman of the Homes and and The Promenade Lounge. Development The first supported housing development Communities Agency also visited in March heard for the Redcare scheme; The Shore in first-hand the challenges faced by the sector in The Dunes provides residents with a local community Announced the area. on their doorstep, with outlets such as a bistro which , celebrated its first successful opened on April 19 (see page 8) and a forthcoming We have announced the third year with 12 individuals with learning The Dunes has been delivered through the ‘Redcare’ hairdressing salon as part of the extensive communal development in our successful Redcare disabilities benefitting from the high partnership between Coast & Country Housing, facilities. Members of the public can also use the Redcar & Cleveland Borough Council and developer programme, The Cliffs in . quality apartments and on-site support. amenities, meaning residents will feel part of the Galliford Try Partnerships North East, to provide local community. The Cliffs will provide 25 bungalows with care The Shore is a place where adults with learning extra care housing for older and vulnerable people and support delivered to meet a range of needs, disabilities can live more independent, enjoyable across Redcar and Cleveland. If you or someone you know is interested in living to enable people to retain their independence for and fulfilling lives, with access to all of the care and at The Dunes, please contact the Access Team on longer. It will provide much needed housing to support they need 01642 065070 or email them at: [email protected]. support Redcar & Cleveland Borough Council’s The 24-hour support allows residents to live as long-term strategy of supporting older and independently as possible. Sanctuary Supported vulnerable people to live in their own homes Living (SSL) delivers personalised programmes to for longer. help meet their needs and aspirations, including Councillor David Walsh, Cabinet Member for assistance with cooking and taking part in Adults, said: “This shows both the council’s and community activities. Coast & Country Housing’s commitment to some An afternoon tea with the residents and the of our most vulnerable people and to ensure scheme’s partners was held to mark the occasion. investment continues in East Cleveland. We’re investing up to £250,000 into this project, despite Two residents who are enjoying life at The Shore government cuts to both the council and in the are Naomi and Jordan. amount of money the Government will pay towards Naomi said: “I really like living here and have made rent for people in supported housing which lots of friends. Thanks to the staff supporting me includes the elderly and those I am studying animal care and am very happy with disabilities.” and settled.” Jordan said: “This is a really good place to live and all my friends are here. The staff are great and we do lots of activities.”

6 Your Homes Coast & Country Your Homes Coast & Country 7 The Bistro ad - page 8 with bleed.pdf 1 04/05/2017 11:28

A YEI initiative

Eston Post Office GV Decorators 20-year-old Robert Wymer, from South Bank, Alex Brown, 17, from Dormanstown and 18-year- had undertaken a number of courses and work old Shane Finn from Grangetown are set to gain placements since leaving college in June 2016, hands-on experience with Middlesbrough based GV but had been unsuccessful in gaining employment. Decorators whilst also earning a competitive wage. After attending a local jobs fair Robert registered The New Directions programme enabled the duo C for the New Directions programme and attended to prepare for commercial work through completing

M six sessions, which included skills such as CV, letter a Construction Skills Certification Scheme, ‘(CSCS) writing and job searching techniques. One session test and card’, an Institution of Occupational Safety Y was dedicated to preparing for an interview for a and Health course and Control of Substances CM Customer Service Apprenticeship work trial at Hazardous to Health awareness training. post office. MY Gary Veazey, owner of GV Decorators, said:

CY Robert Wymer said: “The interview preparation made “The team at G.V Decorators are really impressed me feel more confident and ready for my interview. with Alex and Shane and their general attitude.” CMY The New Directions programme has really helped K with job searching and made the process a lot more enjoyable. I’d recommend anyone looking for work to register and take part.”

Want a job? Want to earn your own money? A family friendly welcoming bistro offering artisan coffees, Are you aged 15-29? homemade cakes, panini, sandwiches, jacket potatoes, all day breakfast, afternoon tea, children’s meals and lots more. NewA Tees Valley Directions YEI initiativ eoffers young people aged 15-29, the help and advice they need to improve their skills and get a job. All our meals are made daily with fresh ingredients. Specialist advisors can support you by: • One to one information, advice and support • Mentoring • Access to employment opportunities • Confidence building k up a Pic • Offering a range of training courses and • CV, application form and interview support lty card OPENING TIMES loya work experience placements • On-going support once you are in work. from your a 8.30am – 8.30pm | 7 days a week Barist If you or someone you know is aged between 15-29, and needs our help then call the New Directions Team on 01642 771308 or email [email protected] The Dunes, Low Farm Drive, Redcar, TS10 4FQ Your Homes Coast & Country 9 Call BT 0800 800 864 Rent, Money and Advice 8am to 6pm Monday to Friday*

BT Basic Phone Deal BT Basic is a simple, low-cost landline phone BT Basic call allowance service that is easy to understand and helps you keep in touch if you are on specific low income Calls included - up to the Calls not included Protect Yourself government benefits.* value of £1.50

• Low monthly line rental of £5.10 that comes • Calls made through the with a call allowance of £1.50. You also get free • Local and national UK phone operator from Illegal numbers that begin ‘01’, ’02’ weekend calls to 0845 and 0870 numbers (up or ‘03’ • Premium-rate numbers to 60 minutes) • UK mobile numbers ‘07’ If you do make any of these Money Lending • Monthly ‘Price Cap’ of £10 for calls starting 01, calls, you will be charged at • ‘08’ numbers 02, 03 and UK mobiles starting 07 and to 08 our standard BT Basic calling • International calls plan rates. You can find details It’s easy to fall in to the grips of a loan shark, they numbers. Which means, after you have used of these rates on our website. seem like friendly people at first, someone who you your £1.50 call allowance, you pay a maximum might refer to as a ‘mate’ or a ‘close colleague’. If of £10 a month for calls to the above numbers. you are struggling to pay a bill, or need a bit of extra cash to fix a broken appliance, they are the first to cover your back and offer you a quick cash loan. The truth is that once you take out this cash loan, BT Basic Phone and you may end up paying back significantly more than Broadband Deal you think. You will be left in the dark, not knowing Your broadband allowance how much money you owe or the amount of interest BT Basic + Broadband is a simple, low-cost phone you’re being charged on that particular loan as often Monthly and broadband service that is easy to understand Speed Features Monthly cost no paperwork is given. and helps you keep in touch if you are on specific usage limit low income government benefits.* Customers can check if someone is authorised to wi-fi access £9.95/mth lend money by searching for a company, person or It will cost £9.95 in total a month (which includes BT Virus (including your postcode through the Financial Services Register at your BT Basic line rental). BT Basic line Up to protect 12GB rental) https://register.fca.org.uk 17Mb/s You won’t need to pay a connection charge for BT Parental installing broadband, but there will be a postage and Controls More about BT Basic packaging charge for the BT Home Hub router that 5Gb BT Cloud is needed for the broadband to work. More details can be found at: If you go over your broadband usage limit, a charge www.productsandservices.bt.com will apply. BT will email you if you are close to going * Subject to your benefits being confirmed by the Department for Work and over the limit. Pensions (DWP). Other phone and broadband suppliers are available.

To report a loan shark: • Call the 24-hour confidential hotline on 0300 555 2222

• Text a report to 078600 22116

• Visit the website www.stoploansharks.co.uk • Email [email protected] Help on offer to pay your So, what next? • Private message the team at Northumbrian Water bill First, get in touch and get free budgeting advice. www.facebook.com/stoploansharksproject You can do this by calling our Benefit and Money Sometimes life’s ups and downs can leave you Advice team on 01642 771424, we can help you Don’t forget, if you are struggling to manage your with problems paying bills for the essentials. access this important support. money, our Benefit and Money Advice Team can help you plan a budget and give advice on where We at Coast & Country Housing want to help Second, let us and Northumbrian Water guide you you can save money. you access reduced bills and have teamed up through changes that can be made and support you with Northumbrian Water and their dedicated in finding a way through the issues you are facing Find out more information on our website or call team, to help you if you find yourself with and put a plan in place to ensure paying your water the team on: 01642 771424 financial difficulties. charge is one less thing to worry about.

Citizens Advice Redcar & Cleveland also provide a Our Benefit and Money Advice team can specialist money advice service for debt, finances help with budgeting and apply directly to and rent. Please contact them on 01287 203324. Northumbrian Water to get you up to 50% off your water charge.

10 Your Homes Coast & Country Your Homes Coast & Country 11 Rent, Money and Advice 01642 771300 www.coastandcountryhousing.org.uk

Readers’ Letters We would love to read your thoughts and ideas about topics of interest you feel other readers may enjoy. Please send your letter to [email protected] and we will print it in the next issue.

Dear Coast & Country, I am considering fitting new Hello, my partner has just had a new baby boy tiles in my kitchen. Can I just go ahead and do this? - can I paint his room blue? ANNE, LINGDALE STUART, GRANGETOWN That’s a great question Anne. As a Coast & Hi Stuart, painting your new baby boy’s room Country customer you can make alterations and blue is absolutely fine and congratulations on improvements to your home, garden or boundary, your good news! but you need to have written permission before you start work to ensure the work you do is safe, for you, your household and visitors. We have now made Dear Coast & Country, my friend has just registered this quicker and easier as you only need to fill in a on the Compass lettings site to rent their own request form. You can find this on our website by home. It says they need to provide ID. Do they

searching alterations. have to bring it in or can they email it? MARY, ESTON Thanks for writing to us Mary. Your friend Universal Credit can either drop their ID into any of our offices (listed on the back pages of Your Homes) or they can email Get In Touch - Coast & Country Can Help it to [email protected]

Robert is a Coast & Country customer When Robert received his first month’s payment who had been claiming Employment and it was lower than he expected as the loan repayment was deducted. His housing costs were Memory Lane – Lingdale Support Allowance but was found fit for not in the payment either as they had not been work. He did not appeal the decision assessed. This left him very behind with his rent. In a new feature to Your Homes (a suggestion by our Brian Clough, Middlesbrough and had to make an online claim for readers) we briefly explore some of the history and FC Captain presents trophies Robert contacted the Welfare Reform team at heritage around Redcar and Cleveland. to Derek Breeze and R. Waters Universal Credit with help from the staff Coast & Country for help. The team met him and (Captains) on behalf of Brotton in Job Centre Plus. helped him create a sensible budget plan and Lingdale is a small village located approximately County Modern School. checked he was claiming all the benefits he was four and a half miles south of Saltburn–by-the-Sea. The DWP (Department for Work and Pensions) Kindly contributed by entitled to. The village was built in the 1870s to house the Anne Breeze told Robert he would have to wait 1 month and 7 ironstone mine workers who worked in the adjacent days before he would be paid. As he was over 25, In his next month’s Universal Credit payment, he mine, although the village grew to accommodate he would receive an amount for himself which was received two months’ payment of housing costs families and businesses that sprung from the De Dion Bouton - the first taxi in Cleveland? £317.82 per month and an amount to help towards that he needed to pay to Coast & Country for his growing population. his housing costs; both paid into his bank account. rent. Robert did this and paid additional money to Photograph was taken about 1913, John cover his rent arrears. The village was served by a rail line carrying iron ore Dobson (his brother alongside) at the wheel He was worried about having his housing costs of a 1902 De Dion Bouton, said to be the first from the mine, however the line closed in 1964, two taxi in Cleveland. paid direct into his bank account as he had not Robert is a year into his Universal Credit claim years after the mine was closed. had to pay his rent before; previously his Housing and the help from the Welfare Reform Team has Left to right: John’s wife Sarah holding their Benefit was paid to Coast & Country directly. Where should we explore next issue? son, Walter. Front: Albert, John (who dies a enabled him to live on a monthly budget and year later), Bill and third daughter Jinny. helped him change his spending habits to ensure Get in touch at: [email protected] The housing costs Robert was given did not he can maintain his commitments and clear his include help with water bills or service charges rent arrears. Images reproduced such as HomeCall, or the charge for spare with kind permission Building of bedrooms known as ‘bedroom tax’, so Robert If you or someone you know is claiming Universal the Manse of Alison Small from 1907 knew he needed to pay the shortfall from his own Credit, or is facing rent arrears, please contact Lingdale History. allowance to cover all the rent. Photograph the Welfare Reform Team at Coast & Country Visit her website at: was taken on on 01642 771367. They are able to give advice He was offered an advance of his Universal Credit goo.gl/x1H8fx. 24 July from and make calls to the DWP to remedy issues 13 to live on whilst he waited for his first payment. surrounding benefit claims. Road He took a £300 advance, which was a loan and Saltburn Lingdale Danby this had to be paid back every month. Taken about 1929

12 Your Homes Coast & Country Your Homes Coast & Country 13 JourneyFor You to work 01642 771300 www.coastandcountryhousing.org.uk

Re:Furnish Facebook Competition Winners

Congratulations to our Mother’s Day and We regularly post deals, offers and competitions, so Easter Facebook competition winners! please ‘like’ our Facebook page at www.Facebook. They both entered our ‘like and share’ competitions com/Re-FurnishSaltburn to ensure you don’t miss out! Leading the way to end on the Re:Furnish Facebook page. Furniture Poverty

Coast & Country has signed up as one of the first official End Furniture Poverty supporters, amidst a climate of growing awareness of the strong links between poverty and housing.

The End Furniture Poverty Supporters initiative brings Joanne Dunn, Head of Income Management and together a broad coalition of organisations who share Employability at Coast & Country, says: “Coast & the aim of eradicating Furniture Poverty through raising Country recognises the disastrous consequences for awareness and application of practical solutions. those in furniture poverty. Not only does this affect their emotional and financial wellbeing but can also Coast & Country will be leading the way for more lead to tenancy failure. As a responsible landlord organisations to join the growing movement against we want to help our customers’ access affordable furniture poverty – a crucial issue as the level of furniture so they can settle quickly into their new housing costs, supply and living conditions reach home, without the need to resort to high interest crisis level. Furniture poverty is defined as the inability charging furniture stores. to afford or access basic furniture and furnishings, including domestic appliances that provide a The End Furniture Poverty campaign was launched in household with a decent quality of life and the ability June 2015 to raise awareness of the hidden and under- to participate in the norms of society. researched problem of furniture poverty. As well as research, it works with organisations to adopt practical This is demonstrated by its Re:Furnish project, based solutions to furniture poverty through pro bono in Saltburn-by-the-Sea, which not only sells affordable support and expertise. These solutions can include and good quality second-hand furniture; it has also setting up a furniture recycling charity, providing become a community hub offering work experience furnished tenancies or shared accommodation for and training opportunities. under 35s and best practice in signposting customers Your loved one’s to grants and funding. Exclusively for Your Homes readers - please take advantage of our 20% discount voucher below. treasured possessions roadshow finding a new home Bringing furniture to you Losing a loved one can be one of the most difficult experiences in life, especially the guilt of having to let go of their treasured If you can’t travel to the Saltburn showroom, why not come along to one of the Re:Furnish road shows at possessions. Re:Furnish can make this easier for you by finding a your local housing office? The team will be selling products from the van and showing the quality of the new home for their belongings so they can be loved again. goods on offer. Great Eston Office, Barbara Bowater House, East Cleveland Office, 1A Woodhouse Road, You can drop your donation off to us or we can visit and Kingsley Road, Grangetown TS6 7PW Guisborough TS14 6LH collect for free* - we guarantee we’ll find a good home. Monday 8 May, Monday 22 May, Monday 12 June, Monday 15 May, Monday 5 June, Monday 19 June. Monday 26 June.

For more information please speak to a 20% off everything* member of our team on 01287 622325 AT RE:FURNISH THIS SUMMER or email us at [email protected]

01287 622325 | Diamond Street, Saltburn-by-the Sea TS12 1EB Diamond Street, Saltburn-by-the-Sea, North TS12 1EB Open Tuesday to Friday 10am – 4pm and Saturday 10am – 2pm. Like us on facebook.com/ReFurnishSaltburn *Distance restrictions in place

*Minimum spend £10. Voucher expires 30 September 2017. Cannot be used in conjunction with any other offer. DW Pine Walk Gazette - Half Page Advert AW.PDF 1 09/05/2017 15:17

DEOSIT Let’sFor you Spring into Summer 3750 A Tees Valley YEI initiative Pine alk, uisborough

rand new and bedroom shared ownership properties are now available at the stunning Pine alk development in the idyllic market C town of uisborough M

Y Our shared ownership scheme makes buying your home much more CM affordable ith prices from as little as , for a share MY and a deposit of only , you could be in your new home

CY sooner than you think Once youre on the property ladder you pay

CMY rent on the portion of the home you dont own, until you can afford to increase your share with the aim of owning K Check and Pay Your Rent Online Did you know you can check and pay your rent from You will need your tenancy number (which you can more on or visit the comfort of your own home? find on your rent statement) and an email address to use this service. wwwcoastandcountryousinoru Register with Me & My Home for a quick and easy way to check your rent balance, make payments, Staying in control has never been easier; don’t delay request repairs and keep your details up-to-date. – register with Me & My Home today!

Visit our website: www.coastandcountryhousing.org.uk/online DREAM HOME for First Time Buyers Repairs and Maintenance – Hate Missed Appointments A young local couple take the first step onto the housing ladder Crime Did you know in the financial year 2015/6 there were3,919 thanks to Coast & Country’s shared ownership scheme. missed appointments amounting to a loss of £293,925 Don’t suffer in silence; let because we couldn’t gain access to the customer’s home? Katie Harding, 22, a Digital PR Accounts Executive property ladder. I am so thankful to Coast & Country Each missed appointment costs the Company around £75. us know if you have been and Sascha Reiter, 24, an Administration Assistant, giving Sascha and me the means to buy our own home bought a house on Coast & Country’s Sandmartins in a way that’s affordable and I hope to build upon the If we attend an appointment and can’t gain access to your a victim of hate crime. development in Darlington, using the scheme. The percentage we own over the coming years. property, and/or if you exaggerate the urgency of your repair couple purchased a 45% share in the two to get it dealt with sooner, you may incur a fine of £75 plus any Hate crimes are incidents targeted at “Owning your first home gives such a great sense of bedroom house. extra costs incurred with the work. This reflects the cost Coast an individual or group of people because independence and I’m excited to see what the future & Country incurs to attend a call out. of their disability, ethnicity or race, Shared ownership enables the buyer to purchase a brings. Sandmartins is a wonderful place to live, I could religion or belief, sexual orientation or share in a property ranging from 25% to 75% and then not recommend it more for first time buyers.” Not only do missed appointments and exaggerated calls waste transgender identity. pay rent on the remaining share, which is owned by time and money, they may also prevent us from attending a Iain Sim, Chief Executive at Coast & Country, said: the housing provider. Over time, buyers can invest real emergency. Please help us to provide the best service You can report a hate crime in any of our “Coast & Country is delighted to have been able to help more into the property allowing them to build on the possible by making sure we can access your property when an Katie and Sascha buy their first home. We understand offices; we treat all reports seriously and percentage they own, meaning they can work towards appointment is made. it is getting more and more difficult to become a home confidentially. You can also report them owning 100% of their home. owner, making our shared ownership scheme a fantastic If you can’t make an appointment, please let us know using the form on our website. Katie said: “Without the shared ownership scheme I way to invest in a property over time.” on 01642 771300 and we’ll simply rearrange it. don’t know when I would have been able to get on the

16 Your Homes Coast & Country Your Homes Coast & Country 17 ere...… 01642 771300 www.coastandcountryhousing.org.uk ish You Were H OurW handy guide to family days out for less during the spring and summer holidays. Monday 3 – Friday 7 July Sunday 30 July Golf Week Saltburn Food Festival Time: Visit website to book tee off times Milton Street, Saltburn-by-the-Sea Costs: Various Time: 10am – 4pm A week long golf competition at a number of local golf clubs Cost: Free including Wilton, Hunley Hotel, Saltburn, Cleveland, Hartlepool Festival village, street market with over 80 stalls, special Friday 26 May Saturday 10 June - Sunday 10 September and Seaton. For details visit: www.rshgolfweek.co.uk. guest chefs, live cookery theatre, family kitchen, world street Local Nature Conservation Talk by Ian Bond Robots Exhibition food, veggie and vegan specials, outdoor dining and picnic Thursday 13 July areas, street theatre, vintage bus and lots more. For more of INCA Museum and Grounds, Redcar Musical Shakespeare with a sense information visit: www.saltburnfoodfestival.com.

Loftus Town Hall Time: 10am – 5pm, Tuesday to Sunday of humour Macbeth Time: 7pm for 7.30pm Cost: £3.50 for adults £1.50 for children. £8.50 for a family ticket Kirkleatham Museum and Grounds Friday 4 August (two adults and three children). Cost: Free but donations welcome Time: 10am – 3pm Clubland on the Beach For more information contact Alison at Loftus Town Council, Cost: Various. Call 01642 479500 Majuba Beach, Redcar 01287 641000 or email: [email protected] Saturday 10 June Oddsocks Outdoor Drama. Time: 2pm – 11pm Kapow Sci-fi Market Cost: Various Friday 26 – Monday 29 May Stockton High Street Thursday 13 July One of the biggest brands in dance is coming to Redcar! Kick Off the Summer Time: 10am – 4pm Musical Shakespeare with a sense For tickets and more information visit: www.skiddle.com.

Redcar Esplanade Cost: Free of humour Romeo and Juliet Time: 10am – 6pm Visit: www.stockton.gov.uk/events for more information. Kirkleatham Museum and Grounds Saturday 5 August

A beach event hosted by Friends of Redcar, is themed Time: 10am – 3pm Kiddstock Beach Festival around sea movies. This event also includes world class Saturday 17 June Cost: Various. Call 01642 479500 Majuba Beach, Redcar sand sculptures from internationally renowned sand artists, Hospice Midnight Walk Oddsocks Outdoor Drama. Time: 12pm – 11pm a variety of beach activities and a music and beer festival at the Beacon. Redcar and Cleveland College, Redcar Cost: Various Friday 14 July – Sunday 16 July Time: 8pm until late The Kiddstock Beach Festival returns for its 10th Anniversary. Volkspower Friday 26 - Saturday 29 May Cost: £20 Tickets and more information visit: www.skiddle.com. The midnight walk is a ladies only 11K sponsored walk. Redcar Rugby Club, Green Lane, Redcar, TS10 3RW Continental Market Visit: www.teessidehospice.org. Time: 10am – 6pm Saturday 12 August Redcar High Street Cost: Various prices for camping depending on length Retro on the Beach Time: 9am – 4pm of stay and children. Majuba Beach, Redcar Large market consisting of traders from around the world Saturday 17 June Volkswagen cars and vans, marques, traders, catering 12pm – 11pm with a healthy balance between hot food, fresh food and Time: Loftus Wool Fayre and live music. For details visit: www.volkspower.co.uk. craft items. Cost: Various Loftus Town Hall Tickets and more information visit: www.skiddle.com. Time: From 10am Saturday 15 July Sunday 28 and Monday 29 May For more information contact Alison at Loftus Town Council Victorian Steampunk Friday 8 September – Sunday 9 September British Landsailing on 01287 641000 or email: [email protected]. Saltburn Lower Promenade Redcar Rocks Majuba Beach, Redcar Time: 10am – 5pm Corus Sports & Social Centre, Dormanstown TS10 5LZ Cost: Free Saturday 17 June – Sunday 25 June Cost: Free Time: Various For more information visit: Summer Walking Festival Stalls, music, Victorian-style entertainment. www.yorklandyachtclub.weebly.com. Cost: Tickets start from £10 Cost: Varies per walk Annual music and comedy festival. To request a booklet with detailed times and locations Friday 28 July – Saturday 29 July Saturday 3 June email: [email protected] or call Summer Sound Countryside Celebration Event 01642 496442/496428. Gisborough Priory Sunday 10 September

Kirkleatham Museum Time: 5pm – 11pm each night. Saltburn Hill Climb

Time: 11am – 3pm Saturday 24 June One of the region’s biggest tribute music festivals. Time: 10am – 8pm Armed Forces Day Cost: Free Cost: £3 for adults, £2 for children, under 4s free and Cost: Various with a number of offers depending on length £10 for a family ticket (two adults and three children). High Street, Redcar from £18.75 for an advance Friday night ticket to a £38 for Come along to watch Saltburn’s famous hill climb. The start is the whole weekend. from the bottom of Cat Nab car park as over 100 veteran cars Fun for all the family with storytelling, crafts and Time: 10am – 4pm and motorcycles all roar along Saltburn Lane as part of the event traditional stall holders. Cost: Free One of the region’s biggest tribute music festivals. Go to www.summersoundsevents.com. which features cars and motorbikes made between 1918 and 1975. For more information visit: www.motorclub.uk.net.

Sunday 30 July Redcar Triathlon Saturday 23 September – Sunday 24 September Redcar Esplanade Festival of Thrift Time: 10am Kirkleatham Museum, Redcar TS10 5NW Cost: Free Time: 10am – 5pm See competitors battle it out in the sea, on bikes and on their feet. Cost: Free. Parking is £5 per car For more details visit: www.trihard.co.uk. A big FREE weekend of activities designed for all the family.

Leading and emerging artists, demonstrations, stalls, talks & Friday 23 June – Saturday 24 June workshops offering thrifty advice, tips and tricks as well as innovative tasty food and drink. For more information visit: 100 Years of Dormanstown www.festivalofthrift.co.uk. Westfield Farm, The Green, Dormanstown TS10 5NA Time: 10am – 3pm Cost: Free

18 Your Homes Coast & Country Your Homes Coast & Country 19 Page 20 170957 100 Years of Dormanstown A3 Poster proof 2.pdf 1 26/04/2017 13:55

OUR FRIDAY SATURDAY 100 YEAR 23 JUNE 24 JUNE

CELEBRATION DAY 1 10am–3pm | FREE! DAY 2 10am–3pm | FREE! Fri 23 June & Sat 24 June 2017 10am – 3pm 2017 marks 100 years since work Join us at Westfield Farm at 10am for the The Royal Sapphires Jazz Band will kick off began to build the place we know today official opening of our two day celebration day two of our centenary celebrations with as Dormanstown. by the Mayor of Redcar and Cleveland. a parade from Westfield Farm up and down Maxwell Place, joined by members of The As the oldest building in Dormanstown, We’ll be joined for the day by Zetland FM Old Dormanstown Delegates. where better to celebrate our history than who will be hosting an outside broadcast Grade II listed building, Westfield Farm? live from the event, plus other special The fun goes on at Westfield Farm for a 100 YEARS OF HOWguests from the TO community. second day with more performances by You’ll feel like you’ve taken a step back the Time Bandits, magician, juggler, free in time as you enter our marquee, with There’ll be plenty of chances to reminisce face painting and another chance to view DORMANSTOWNdisplays of historical photographs and FINDand share your US memories. Our marquee will historical photographs and memories memories plus exciting living history play host to displays of photographs, stories, collected by members of the local performances by the Time Bandits. maps, plans and artefacts from Dormanstown community in our marquee. Westfieldin years gone Farm by, carefully is located collected by theat The EVENT SCHEDULEThere’ll also be plenty of family fun Green,local communityDormanstown, over the last year. TS10 5NA. We’re delighted to be joined for the day by across our two day celebration including CELEBRATE local busker, Norman Evans MBE who is a magician, juggler, historical fancy dress PleaseDo be you aware have memories there willof WWII? be noLiving parking Over the course of the year, a well-known across the Redcar area for his competitions and more. availablehistory at performers Westfield the TimeFarm Bandits on Friday will 23 June charity fundraising. number of special events will take be joining us with some amazing We hope you can join us to make these and Saturdaywartime-themed 24 June displays. 2017. Then it’s time to get creative with a children’s C place in the local specialarea two to days celebrate remembered for years historical fancy dress competition! Which era M Parking is available at Corus Sports & Social to come! As if that wasn’t enough, there’ll also be from the last 100 years will you choose? The Dormanstown’sY centenary. Centreentertainment at 33 South from Avenue, our juggler Dormanstown, and CM winner will be announced at 1pm. magician and a hog roast and ice cream van MY TS10 5LZ. Sunday 28 May & Monday 29 May if you’re hungry. As if that wasn’t enough, the hog roast and CY ice cream van will be back for a second day. Cricket Game at CorusCMY Sports & Social Centre Please refrain from parking on neighbouring K streetsWestfield to Farm Westfield is located Farmat The as this can cause Please be aware photographs will be taken both days. Friday 23 June & Saturday 24 June Green, Dormanstown, TS10 5NA. Alcohol is prohibited. Over the course of the year, a access issues. Maxwell Place must be kept 100 Years of Dormanstown Celebrationnumber of special events will take place in the local area to celebrate clear on Saturday 24 June for a performance at Westfield Farm Dormanstown’s centenary. by the Royal Sapphires Jazz Band. Saturday 22 & Sunday 23 July 100 Football Match at Dormanstown Ennis Rd. Coast & Country Junior Football Club Housing YEARS Sunday 20 August Broadway E 100 Years of Dormanstown Gala at Corus OF DORMANSTOWN Maxwell Sports & Social Centre Place Broadway W Fri 23 June & Saturday 9 September ay Sat 24 June 2017 W ld e Garden Produce Show at Westfield Farm Westfield 10am – 3pm fi t n s e Farm Friday 20 & Sunday 22 October e e r

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T The Green, Dormanstown Sunday 5 November Corus Sports & Social Centre Fireworks Display at Corus Sports & Social Centre South Avenue Friday 1 December For more information on getting to Westfield Farm, please contact Barry Christmas Pageant at Farndale Square and ForMcBride more on 01642 information 836093 or email [email protected] getting to Corus Sports & Social Centre Westfield Farm, please contact Barry To keep up to date with plans for these events, YourMcBride Homes Coast on & Country01642 836093 or email 21 search ‘100 Years of Dormanstown Celebration’ [email protected] on Facebook to join our group. 171041 Home Call Advert A4 AW.PDF 1 28/04/2017 12:48

Download the booklet at www.southteesccg.nhs.uk Get the app

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As a Coast & Country customer, you have unique access to our 24/7 support and reassurance service, whenever you need us!

HomeCall helps over 5,000 people live independently in their own home. Through the touch of a button, we make sure you get the right response to any emergency situation.

To find out more about the HomeCall service simply call us on 01642 771339.

Connect with us

[email protected] www.homecall.me

22 Your Homes Coast & Country 23 Do you have room in your home 50% off your Do you have room in your home first lunch with and heartand heart to to foster foster a child? a child? this ad* Redcar & Cleveland Borough Council Redcar & Cleveland Boroughis looking for people Council like you to provide a stable, loving foster home is looking for peoplefor like children you of allto ages and from all provide a stable, lovingbackgrounds. foster home for children of all agesWe offerand a fullfrom support all service and backgrounds. an attractive benefits package. Can you make a big difference to a child’s life? We offer a full support service and To find our more: an attractive benefits package. 01642 444087 e: [email protected] Can you make a big differencew: redcar-cleveland.gov.uk/foster to a child’s life? Lonely? Isolated? this is Redcar & Cleveland To find our more: 01642 444087 e: [email protected] Need a friend? w: redcar-cleveland.gov.uk/foster

this is Redcar & Cleveland Over 55? We Love to Care’s Adult WellbeingCentre Here are six simple steps to follow which could Sheducation - help prevent you becoming a victim of crime: is the place for you. 1. Keep sheds and garages locked at all times, 6 top tips to help even when you’re at home, and consider fitting an intruder alarm and additional locking devices on external garage doors i.e. a garage defender prevent you being or similar. 2. Use bolts with nuts on the inside of the shed a victim of crime (screws can easily be attacked or removed Join our lunch club Monday-Friday 10am-1.30pm by thieves) and fit strong metal grills to shed It’s surprising what we keep in our sheds and windows – securing them from the inside. whilst many of us take steps to protect our Make new friends, join in activities or just have a chat Don’t advertise the items you keep in belongings in our homes, are you doing all you 3. your shed/garage by limiting the length of time can to protect the valuables inside your shed? the doors are open. Cover any windows to prevent Enjoy refreshments and a 2 course lunch for £12 Shed locks are generally inferior to those in your items being seen from outside. home and yet power tools, lawn mowers, garden Secure items such as strimmers, lawn mowers and tools, bicycles and golf equipment are just some 4. cycles by way of secure chains/wire ropes, fitted examples of expensive items that are kept in with a suitable lock to a fixed anchor point, and sheds or garages. mark these valuables, using an engraver, paint or Remember, most burglars want to be in and out UV pen with your postcode and house number, as quickly as possible, so we need to make it as and don’t forget the garden furniture too! hard as we can for them to break in and remove Use dusk to dawn lighting to illuminate your Transport goods quickly. 5. property, particularly if you are overlooked. Call 01642 756686 Here are six simple steps to follow which could can be 6. Protect your boundaries with defensive planting (prickly plants), arranged walls, strong fences and gates. Sign up at to book a place www.cleveland connected.co.uk *New customers only. One time use per customer. and get your valuables Your Homes Coast & Country Severn Road CommunityYour Homes Centre, Coast & Country Severn Way, Redcar TS10 1PG 24 marked up 25 Safe and Sound SafeGAS and Sound SAFETY CHECKS

Bogus SAVE LIVES Callers Cleveland Connected You may already Cleveland Police in partnership with KNOW THE FACTS be aware through our community safety organisations, agencies Facebook and Twitter and watch schemes operate Cleveland pages of reports of bogus callers preying Connected; a crime and community on vulnerable people. Some claim to be messaging and advice system for from Coast & Country offering to carry residents and businesses throughout GAS SAFETY CHECKS – IT’S THE LAW out immediate works to your home such the Cleveland area. as removing unwanted items for a small If you live in rented accommodation your landlord has a legal obligation During the signup process, members are asked to charge, fixing leaks or cutting down trees. select the types of messages they would like to to ensure that each gas appliance is checked for safety every 12 months. receive out of a comprehensive list of categories such We advise anyone who is unsure about the validity of This is called a Gas Safety Check. as: road safety and traffic, funding updates, angling, a visitor claiming to be from Coast & Country, to never business alerts, community safety news, alerts etc. let anyone in their home without checking the caller’s ID first. If in doubt, please close and lock the door and To get connected to this free service, please visit the A gas safety check must be carried out to make sure that your call our 24 hour contact centre on 01642 771300 and website at www.clevelandconnected.co.uk and click the Police on 101. the green ‘JOIN’ button. gas appliances are working safely and efficiently. If a gas appliance is not working properly it can give out carbon monoxide fumes, A Cleveland Police spokesperson said: “We would like to warn people to be extra careful if they are which can go unnoticed because it is odourless and colourless, approached in their home by unknown people asking and can cause serious injury and even death. to carry out work. They could potentially be bogus callers.

“Please ensure if any unexpected callers knock at your door, you confirm their ID or contact the company LET US IN – IT’S THE LAW they are claiming to be from to validate their visit.

“Anyone with information on the reported incidents As part of your Tenancy Agreement, you is asked to contact Cleveland Police on the non-emergency 101 number or Crimestoppers must allow your landlord access to your anonymously on 0800 555 111 or home to carry out a Gas Safety Check. www.crimestoppers-uk.org.”

FAILURE TO DO SO CAN RESULT IN COURT ACTION As a Coast & Country customer you can make Making alterations or improvements to your home, garden or boundary provided you have first obtained written consent from us. You can do this using the Alterations or online form on our website where you will also find guidance notes to help complete the form. Coast & Country customers We will write to you when your Gas Safety Check is due. When you Improvements If you are unsure whether you need our permission, please contact us receive the letter please call us on 01642 771300 to book an appointment. before carrying out any work at to Your Home [email protected] Non Coast & Country customers Please contact your landlord to make sure your or Garden Gas Safety Check and service are up to date.

26 Your Homes Coast & Country 27 Your Homes Coast & Country 01642 771300 www.coastandcountryhousing.org.uk 01642 771300 www.coastandcountryhousing.org.uk Important Information Our Customer Pledge As a landlord we are committed to provide our We are constantly improving the services we offer customers with excellent customer service. In 2010 to customers and we have been working with we published our first ‘Local Offer’, which details our Tenants’ Panel who feel that our Local Offer the standard of service we want to deliver to our is ready for a refresh and are proposing that we customers, and this has been reviewed annually but move towards a firmer ‘Customer Pledge’ which now we need your help to bring this up to date. will outline our service standards. Great Customer Experiences – We will: • Treat you with respect and behave professionally at all times • Deal with your enquiries fairly and provide feedback in a timely manner • Listen to your views and use these to improve our customer offer • Let homes quickly to encourage strong, sustainable communities • Respond to reports of anti-social behaviour and work with you to resolve any concerns • Show our identity badges at all times so you know who you are speaking to • Use plain language and different formats to communicate in a way that is accessible to all.

Great Homes and Places – We will: • Maintain your home to at least the ‘Decent Homes’ standard • Strive to keep all appointments that we make with you • Provide annual gas servicing and fire and smoke alarm checks in your home • Carry out high quality repairs to your home in line with agreed standards • Offer an aids and adaptations services so that you can stay in your home for longer • Provide dedicated Tenant Advisors who will be responsible for the area in which you live • Maintain our estates and open spaces to agreed standards. Great Business Delivery – We will: • Protect the safety and security of your homes through how we manage our business • Achieve Value for Money savings and report these to you on a regular basis • Keep you up-to-date on how we are performing in our customer magazine ‘Your Homes’.

If you would like to provide feedback on our pledge please email: [email protected] or alternatively telephone the Business Intelligence team on 01642 771300. You can also write to us at 14 Ennis Square, Dormanstown, Redcar, TS10 5JR by the Friday 2 June 2017.

HomeCall – Service Update

Our HomeCall service provides independent living In addition to this, our dedication and application to our services to over 5,000 customers, providing support work ensures our service remains relevant, effective and to individuals and reassurance to families. It’s been quality focused – this has been certified by achieving a very exciting time for HomeCall, as we continue Telecare Services Association accredited code of practice our partnership with Redcar & Cleveland Borough for the 9th consecutive year. Council in delivering vital telecare services to Each year, we update our customers through our inTouch residents of the borough. publication which reports on the performance and Our services continue to grow, and as well as serving progress of HomeCall throughout the year. You can view existing customers and clients, we offer our services this publication online at www.homecall.me or request to other housing providers and local authorities. In a copy by emailing [email protected] or by 2016, we embarked on exciting new contracts with telephoning 01642 771 339. North Star Housing, North East Ambulance Service As always, if you would like to find out how HomeCall can and Wokingham District Council. support you or your family, don’t hesitate to get in touch.

Your Homes Coast & Country 28 Your Homes Coast & Country 29 A Message From the Chair 01642 771300 www.coastandcountryhousing.org.uk

Dear Customers Your Home There have been a number of Government policies In future there will be no dedicated ‘reserved’ introduced over the last few years which are likely places for a particular group. This enables us to Repair Service to have had an impact on your day-to-day life. recruit people simply on the strength of the skills The changes to the benefit system is one that they can bring to the business. Our service response times for immediately springs to mind – however what you These changes will be made in September at our might not know is how government changes directly repairs and maintenance requests Annual General Meeting. impact on us as a business. have been revised. Whilst I appreciate this may seem like a huge step- As you would expect, we simply respond to these change to some of you, we feel the strength of The best way to changes by changing how we do or report things to the relationships we have built with our customers the various regulatory and statutory authorities, just The following changes came and communities over the years demonstrates our report a repair is to like you would expect any other business would. commitment to ‘Working together to make into effect on Monday 1 May 2017: There is often no need to inform you if there is no a difference’. use Me & My Home direct impact on the homes and services we provide, 1. Emergency repairs - within 24 hours If you have had the opportunity in the past or are You will need to know your current tenancy number however I do want to share some of the Board’s work currently involved in shaping the services we offer Where there is a risk to health and safety or a real over the past 18 months and let you know about and have a valid email address to use this service. via our Tenants’ Panel, Residents’ Scrutiny Group, some changes we need to start making. danger to people or property. Includes out of hours numerous other customer focus feedback groups emergency repairs service e.g. a complete loss Visit our website: Over the last year there have been many changes or digitally via our range of social media channels www.coastandcountryhousing.org.uk/online made by our regulator (the Homes and Communities and websites you will already know we pride of power Agency) as to how we are required to manage and ourselves on the strength of these relationships. 2. Urgent repairs - within 3-5 working days After registering you will receive a letter confirming administer our business. We strongly believe our success and strength today Where the problem is a significant inconvenience to your User ID and then you are all ready to go. You There is now a clear expectation that Boards of has been built by listening and working with you can also check your rent balance, pay your rent and Registered Providers of social housing (RPs) have and your communities and we have no plans to you, but does not pose a danger e.g. no hot water the business skills, knowledge and experience change this – in fact our plans going forward are update your personal details. 3. Routine repairs - within 20 working days required to deliver our objectives and ensure to strengthen this bond further by adding some we remain a viable, efficient and well-managed additional digital and online options to complement Where the problem is not a significant inconvenience company, able to meet the many challenges that our current ways of getting you involved in what e.g. a partial loss of power (up to two sockets or lights we face now and into the future. we do. not working) A major part of this drive is to ensure that we have Whilst I hope this provides you with an update a Board that has no constraints in terms of its on our plans, we would, as always welcome your 4. Planned repairs - within 60 working days make-up, and whilst this may seem obvious, some thoughts and views – in the meantime if you have Where work can be planned into a wider programme organisations have retained their original Board questions, queries or concerns please get in touch make up which were, in the early days, typically by contacting Lyn Peacock at lyn_peacock@ of repairs. Includes planned maintenance such as divided into three equal groups – tenants, local cchousing.org.uk or calling 01642 836082. repairs to fencing, garages or footpaths and work authority and independent members. carried out on a regular basis e.g. lift servicing, Over the years, as we have delivered on our original cleaning gutters and gas safety checks. ‘transfer promises’ and as regulation changed, we have responded and changed our Board make-up to best deliver what was needed – we now believe the time has come for some further and quite significant Remember! changes to our Board. Not all repairs are our responsibility. The change we have agreed to make is to create To find out what you are responsible for, please visit what’s called a ‘single status’ Board – this means www.coastandcountryhousing.org.uk/repairs instead of having a Board made up of the three groups (tenants, local authority and independents) Nigel Barton we will move to a Board of 12 individuals who collectively bring the business skills needed to Chair of the Board effectively lead and manage the organisation.

For more information call 01642 771300

30 Your Homes Coast & Country Your Homes Coast & Country 31 Our new opening hours are: Headquarters: Monday - Thursday 8.30am - 4.30pm Friday 8.30am - 4pm

Redcar, East Cleveland and Housing Offices: Monday, Tuesday & Thursday 8.30am - 4.30pm Wednesday 12 noon - 4.30pm Friday 8.30am - 4pm

Need to get in touch outside of these hours? You can use the methods below: Website: www.coastandcountryhousing.org.uk Email: [email protected] | Tel: 01642 771300 Text: 07860 017148

Contact us...

Headquarters Local Offices 14 Ennis Square Contact your local housing office Dormanstown if you have any queries regarding: Redcar • Your rent account • Housing TS10 5JR • Management and Estate Services. Get connected Find us now on Tel: 01642 771300 East Cleveland Office Facebook search 1A Woodhouse Road Text: 07860 017148 • Coast & Country Guisborough Housing Email: [email protected] TS14 6LH • HomeCall www.coastandcountryhousing.org.uk Tel: 01642 836004 • Re:Furnish Emporium Contact Headquarters if you Redcar Office • Westfield Farm Tenant 14 Ennis Square Resource Centre and have any enquiries on: Dormanstown Job Club • Customer complaints Redcar • Resident involvement TS10 5JR Follow us on Twitter • Repairs, including out of hours Tel: 01642 836005 • @cchousingonline • Home contents insurance • @ILSHomeCall Greater Eston Office • Right to buy Barbara Bowater House Connect with us on • Money advice Kingsley Road LinkedIn • Employment and training advice Grangetown www.linkedin.com/ • Meeting room hire TS6 7PW company/coast-&- • HomeCall services. Tel: 01642 836010 country-housing

Rent Services Tel: 01642 771326/771327

Need another format? If you require this information in anotherYour Homes format Coast or language & Country please let us know on any of the contact details.