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Coast & Country Issue 10 | Spring/Summer 2017 WHAT’S INSIDE? 20% off* everything at Re:Furnish Page 14 Wish you were here! Your summer events guide Page 18 BT broadband offer Page 11 www.coastandcountryhousing.org.ukYour Homes Coast & Country Contents 01642 771300 www.coastandcountryhousing.org.uk Welcome Welcome from the Tenant Communications Panel 3 In the News Our Chief Executive set to Retire 4 Important Contacts New appointments at Coast & Country 4 A hero’s welcome for BDO darts champion Glen Durrant 5 Coast & Country Housing Coast & Country customer receives Mayor’s Community Achievement Award 5 Knights and dragons come to Westfield Farm 5 01642 771300 Third extra care development announced 6 07860017148 The Shore – happy birthday 6 [email protected] The Dunes – home sweet home 7 The Bistro 8 Rent Services Welcome from the Tenant Rent, money and benefits 01642 771326/771327 New Directions success 9 [email protected] Communications PanelEveryone’s always looking to save money; on page New Directions 9 14 we have an exclusive voucher for all readers to Protect yourself from illegal money lending 10 Hello readers, we hope you had a wonderful save 20%* at Re:Furnish as well as money saving Protect yourself against identity fraud 10 Benefit and Money Advice Easter and you’re looking forward to the warmer advice for your Northumbrian Water bill on page 11. BT basic phone and broadband deal summer weather. 11 [email protected] We know how hard life can be and sometimes Help with your Northumbrian Water bill 11 Although it’s hard to believe we’re already 01642 771424 we all need a helping hand, which is why in this Universal Credit 12 writing our next edition, we’ve made sure edition, we wanted to highlight the help on offer to Readers’ letters 13 we have packed it full of the latest stories, all Coast & Country customers who are struggling Memory lane – Lingdale 13 Welfare Reform community news, money saving tips and a with making a claim for Universal Credit or those bumper list of free and low cost activities on who might be struggling to pay their rent. You For You 01642 771367 pages 18-19 to keep the family entertained over can read the story of how the Welfare Reform [email protected] the next few months. team helped Robert on page 12. The team are very Leading the way to end furniture poverty friendly and approachable – so if you or someone 14 In particular, page 20 makes us look forward to you know who is a Coast & Country customers Re:Furnish roadshow 14 celebrating 100 years of Dormanstown on Friday needs help, please encourage them to get in Exclusive Re:Furnish 20% off voucher 14 HomeCall Independent 23 June and Saturday 24 June at Westfield Farm. contact with the team. Re:Furnish competition winners 15 Living Services It’s free entry with plenty of family fun including Your loved one’s treasured possessions 15 01642 771339 a magician, a juggler, historical fancy dress plus Finally, we can’t sign off without mentioning Shared ownership at Pine Walk, Guisborough 16 Zetland FM will be hosting an outside broadcast our Chief Executive, Iain Sim who is retiring this Dream home for first time buyers 16 [email protected] live from the event. We hope to see you there! year. We have never met a Chief Executive more Me & My Home – the easy way to manage your tenancy 17 passionate about fighting for tenants’ rights than We’d like to draw your attention to page 7 Missed appointments 17 Iain. We thank him for his support for highlighting and the recent opening of The Dunes, the Hate crime Gas Team 01642 771300 the unfairness of the bedroom tax and the recent 17 second Redcare extra care supported housing Wish you were here 18-19 government changes in housing policy which has development we have opened in just over a year. made a significant impact to our customers’ lives. 100 years of Dormanstown 20-21 For a full list of contact details, It features a Bistro which opened in April and a We wish Iain well in his retirement. please see the back page. forthcoming hairdressing salon, both of which Safe and Sound are open to the public. We visited and Enjoy the sunshine and until next time, that’s all it is fabulous! from us! HomeCall 22 NHS – looking after your child’s health 23 On page 10, you’ll find top tips on how to protect Fostering with Redcar & Cleveland Borough Council 24 yourself from the growing risk of identity fraud PS – We’ll see you at the 100 Years of Dormanstown and on page 24, there are six top tips to help Sheducation – top tips to prevent you being a victim of crime 24 celebrations on Friday 23 June at Westfield Farm. prevent you being a victim of crime. We Love to Care Limited – Severn Road Community Centre 25 If you require Bogus callers 26 Cleveland Connected 26 an out of hours Gas safety 27 emergency Meet Dwayne Pipe - Northumbrian Water 28 repair, please call Important Information 01642 771300 Our customer pledge 29 HomeCall – service update 29 A message from the Chair 30 Your home repair service 31 Contact us 32 Cover image, left to right: Sara Holmes, Development Director Galliford Try Partnerships, Dilys Jones, Area Manager Homes and Communities Agency, Nigel Barton, Chair of Board Coast & Country Housing, Councillor Barry Hunt, Amanda Skelton, Chief Executive Redcar and Cleveland Borough Council, Sue Jeffrey, Leader of Redcar and Cleveland Borough Council and Iain Sim, Chief Executive Coast & Country Housing 2 Your Homes Coast & Country Your Homes Coast & Country 3 In the News “Iain’s vision and A HERO'S commitment have led Our Chief Executive to tangible achievements that will ensure his legacy in Redcar and Cleveland is a lasting WELCOME Set to Retire one. Along with everyone at Coast & for BDO darts champion Country I would like to wish Iain a long and happy retirement.” Glen Durrant Our Chief Executive Iain Sim, who will turn Iain Sim said: “After 15 years at Coast & 60 this year, is to retire in November after Country, and more years than I care to remember Colleagues and customers welcomed BDO 15 years in the role and a career in housing in the housing sector, it’s now time to pass the reins World Champion Glen Durrant back to spanning 43 years. on to someone else. work after his triumphant win at Lakeside. “I have enjoyed every minute of my time with Coast In 2001, Iain led the team at Redcar & Cleveland Glen works as an Estate Manager, responsible for 5,000 Council that managed the transfer of its housing & Country and would like to pay tribute to all the properties in South Bank, Lazenby and Spencerbeck. stock to Coast & Country, taking on the role of the people I have worked with over the years, and the organisation’s Chief Executive in 2002. people of Redcar and Cleveland, whose indomitable Glen said: “I was expecting something to happen and spirit has inspired me. I sincerely hope that I have I thought maybe a couple of friends and colleagues in Upon retirement, Iain plans to spend time with been, in some way, able to make our lives just a little the office but nothing like the reception I received. I his family. better over the years. was blown away.” Nigel Barton, Chairman of Coast & Country, said: “A new chapter of my life will begin in November. We cannot express fully how proud everyone at Coast & Country is of Glen, after his fantastic win at the BDO Iain has done a magnificent job at Coast & Country, I will miss the whole team at Coast & Country, but World Championship. from leading the initial stock transfer to establishing under the guidance of Nigel, the Board, the great the organisation as a housing provider that contributes management team and truly fantastic staff I know Glen is a very proud Teessider and a wonderful significantly to the local communities in which it works. it will be in good hands.” ambassador for the area and we know he wants to share his win with the local community and plans on The recruitment of a new chief executive will visiting any schools, charities or community centres begin in the summer. that would like to get involved. He is an inspiration to everyone, not only in his success with darts but also in his role at Coast & Country, he works hard to ensure his customers are happy. We’re glad to have him back in the office. New Appointments at Coast & Country Knights and Dragons We are delighted to welcome a new director and a new head of service to Coast & Country. come to Westfield Farm Coast & Country Coast & Country’s Westfield Farm partnered with a local primary Customer school to offer children a chance to Receives transport themselves into a world Mayor’s of knights and dragons. Community The two sessions delivered a mix of crafts and games to entertain the children who had been Achievement learning about knights and dragons at school. Tom Hainey has joined us as Director of Property and Clare Harrigan joins the team as Head of Development Development from Curo Group in Bath where he was from one of the largest social housing providers in the Award They were given the chance to make their very own Director of Asset Management. He has previously UK, Bradford-based Incommunities. Congratulations to Pam Hodson for receiving the knight’s shield and helmet to wear before setting off held senior executive positions with a range of sector on a dragon hunt around Westfield Farm’s gardens.