Shell Business Operations Kuala Lumpur:A Stronghold
SHELL BUSINESS OPERATIONS KUALA LUMPUR: A STRONGHOLD FOR HIGHER VALUE ACTIVITIES etting up their operations nearly tial. It sends a strong statement that SBO-KL • SBO-KL’s success in Malaysia two decades ago, The Shell Busi- does not offer a typical GBS location, but was attributed to three key ness Operations Kuala Lumpur offers an entire ecosystem that is constantly aspects – talent quality & (SBO-KL) which is located in growing and developing. availability, world class infra- Cyberjaya, has come a long way. structure, and govt support. SInitially known as Shell IT International (SITI), Frontrunner In The Field • Expansion plans are based on the company has reinvented itself into the Currently, SBO-KL is one of seven global busi- skills, not scale – hiring from multifunctional shared services company ness operations serving clients worldwide, different sectors and industries it is today. with the current focus of being a hub of allows for new markets to be expertise and centre of excellence. tapped into when it comes to Malaysia, Meeting All Requirements Amongst the shared services in Malaysia, creative solutions. The centre’s setup in Malaysia was attributed SBO-KL has the widest portfolio, comprising • High Performance Culture cre- to three key aspects – government support, of business partners and services in the areas ates employees that are holistic talent availability and infrastructure. Having of IT, Finance, HR, Operations, Contracting in thinking and have a desire been granted MSC status, support, and and Procurement, Downstream Business to improve the bottom-line of policies that was favourable, this was a clear (Order-to-delivery, Customer Operation, the organisation.
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