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CWTbTPaRWU^a]Tf\PaZTcbXb[TPSX]Vb_P^_TaPc^abX]c^R^a_^aPcTfT[[]Tbb_(' 9P]FX[[XP\b## #%!#& ( ( fWTaTcWTST\P]SU^a_a^ePQ[T^dcR^\TbP]SZ]^f] ]P]RXP[X\_PRcbXbaTbd[cX]VX] b_PZXc]Tc_a^SdRcbTPaRWT]VX]T \^aTa^QdbcaT_^acX]VP]SP]P[hbXbCWXbPS^_cX^]^U\^aTaXV^a^db\TcW^S^[^VXTbXb 2>=C02CDB THE LEISURE MEDIA COMPANY PUBLISHES CWT;TXbdaT OBE Euro 2012 7XcRWX]7TacU^aSbWXaTB6$ 39D: Liz Nicholl Facilities round-up HIGH LINE CT[)## #%!#" "'$ WATER POLO 5Pg)## #%!#""( ( C<>F59L@C;@E>FE@KJJL:: CWTeXTfbTg_aTbbTSX]X]SXeXSdP[PacXR[TbPaTcW^bT^UcWTPdcW^aP]SS^]^c]TRTbbPaX[haT_aTbT]ccW^bT^UcWT_dQ[XbWTaCWT;TXbdaT 1S^XO]] SX ]ZK] .YX`O\^SXQ ^\OXN] .Y\ZY\K^O aOVVXO]] SPA BUSINESS HANDBOOK: 2012 EDITION 8 Development Pipeline INDUSTRY INSIGHTS 86 Future Proof 0]^eTaeXTf^UbcP]S^dcb_P_a^YTRcb BdbXT4[[XbXbRP[[X]VU^a\^aTb_Pbc^bXV] d]STaR^]bcadRcX^]V[^QP[[h 66 Sector Stats d_c^X]SdbcahaTb^daRTB_P4eXST]RTR^\ C^_[X]Tb_PX]Sdbcah VdaTbPcPV[P]RT 18 Diary Dates 90 Ask An Expert: Franchising =Tcf^aZX]VTeT]cbR^]UTaT]RTbP]S 70 Research: Recovery Position FTcPZTP[^^ZPccWTVa^fX]V]d\QTa^U caPSTbW^fbU^ab_P_a^UTbbX^]P[b 0[cW^dVWb_PbX]W^cT[bPaTcPZX]V[^]VTa UaP]RWXbTb_PQdbX]TbbTbV[^QP[[h c^Q^d]RTQPRZcWP]^cWTaST_Pac\T]cb WHO’S WHO? ?:5_aTSXRcbcWPccWThfX[[[TPSX]aTeT]dT 98 Healthy Attitude X]cWThTPabPWTPS FWPcS^b_P^_TaPc^ab]TTSc^S^c^cP_ 26 Movers & Shakers X]c^cWT]TfR^a_^aPcTfT[[]Tbb\PaZTc. ;TPSX]VX]Sdbcah VdaTb^]cWTXaRPaTTab 74 Trends: Business Talk 6 spa business handbook 2012 www.spahandbook.com UNITING THE WORLD OF SPAS spa business 2012 HANDBOOK spa business 2012 HANDBOOK the global resource for spa professionals Th e global resource for spa professionals The annual Spa Business Handbook brings -OXMRWK\USXQ together research and vital reference content. Visit the website: www.spahandbook.com or view it online at www.spahandbook.com/digital spa business Uniting the world of spas Spa Business subscribers work in all areas of the >ZK O`SNOXMO -\KXNSXQ KXN Q\Ya^R spa market worldwide. The magazine is available in print, digitally and as a PDF edition, in addition to a daily website and weekly ezine. See www.spabusiness.com 110 The Future Of Growth 188 Spa-kit FWPc]TfSXaTRcX^]bfX[[cWTX]Sdbcah FTWXVW[XVWc_a^SdRcbT`dX_\T]cP]S cPZT.AXRWPaS3dbbTPdaT_^acb bTaeXRTbU^ab_PQdbX]TbbTb FIND GREAT STAFF spa opportunities FOR YOUR 114 Performance Review 196 Contact Book SPA 9d[XT6Paa^fTg_[PX]bfWhcaPRZX]VP]S 0]0I[XbcX]V^UR^]cPRcSTcPX[bU^aPfXST Jobs, news and training P]P[hbX]Vb_PSPcPXbb^RadRXP[ PaaPh^UX]SdbcahT`dX_\T]cP]S_a^SdRc Spa Opportunities magazine \P]dUPRcdaTabP]SbTaeXRT_a^eXSTab focuses on recruitment, careers and news 118 Money Matters and is published every two weeks. It has a 0aThXT[S\P]PVT\T]cbcaPcTVXTbaTP[[h 226 Product Selector daily website showing all the latest jobs and a QTX]VTUUTRcXeT[hTgTRdcTSX]b_Pb. ?a^SdRcbT`dX_\T]cP]SbTaeXRTbQa^ZT] weekly ezine. See www.spaopportunities.com ;T^]^aBcP]c^]X]eTbcXVPcTb S^f]X]c^dbTUd[RPcTV^aXTb 122 World Wellness TRAINING CTaahBcTeT]bz^eTaeXTf^UfT[[]Tbb spa-kit.net c^daXb\W^cb_^cbV[^QP[[h 248 Training Directory Th e search engine 0IR^]cPRcX]U^a\PcX^]U^aPbT[TRcX^]^U PRODUCTS & SERVICES b_PcaPX]X]V^aVP]XbPcX^]bPa^d]ScWTf^a[S for spa buyers Find suppliers to equip your spa quickly and 128 Company Profi les 258 Course Selector easily. 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TSXcX^]^U7^cT[7^aXi^]b www.spahandbook.com spa business handbook 2012 73 TRENDS CVTJOFTTUBML #SPVOEVQPGTPNFPGUIFLFZUSFOETXIJDIBSFJNQBDUJOH UIFCVTJOFTTBTQFDUTPGTQBEFWFMPQNFOUBOEPQFSBUJPOT -BUJF$BSOFTFEJUPS5QB$VTJOFTT*BOECPPL -@/20? >;,> 7:B .:>? B4/0>;=0,/ WTaTWPeTQTT]QdSVTcPXa[X]Tb QdSVTcW^cT[bP]SQdSVTcWTP[cW C R[dQbbTT_&'P]SXc[^^Zb[XZT[h b_PbPaT]TgcX][X]TBTeTaP[bXV]b_^X]cc^ RWP]VTbX]cWTbTRc^afWXRWX]SXRPcTcWPcX] ZTT_X]VfXcW^cWTacX\TQPbTSQdbX]TbbTb QdSVTc\^ST[bfX[[QTVX]c^T\TaVT B74;3D=>E0=3A4FB7DCC4ABC>2:2>< 0bP\PaZTc_[PRTfWXRWXbS^\X]PcTSQh WXVW_aXRTbP]SaT[PcXeT[h[^fe^[d\TbR^\ QX]TSfXcWP[PaVTd]cP__TS\Pbb\PaZTc 1dSVTcb_PbPaT cWTbTRc^aXbaX_TU^aRWP]VT [XZT[hc^WPeTP 1dSVTcb_PbfX[[WPeTb\P[[TaU^^c_aX]cb _PaTSS^f]^UUTa [Tbb^a]^R^\\d]P[UPRX[XcXTbP]SP_PaTS U^RdbX]V^]^]T S^f]^UUTaU^RdbX]V^]^]Tch_T^UcaTPc cWX]VbdRWPbUPRXP[b \T]cbdRWPbP\PbbPVTUPRXP[b^aaT Tg^[^Vh CaTPc\T]cbfX[[WPeTP[^fTa\^aTPRRTbbXQ[T _aXRT_^X]cP]SfX[[b^\TcX\TbQT_PRZPVTS X]c^\T\QTabWX_b~fWTaTPbTc\^]cW[hUTT ! 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Discover DECLÉOR and the latest Innovations, calling on 020 7313 8780 or visit www.decleor.co.uk %1/2#0;241(+.' 342;®>A '!#FTbcQ^da]T6a^eT ;^]S^]F!$A7D: CT[)## ! &" "'&'& 5Pg)## ! &" "'&& 4\PX[)]TfQdbX]Tbb/STR[T^aR^dZ fffSTR[T^aR^dZ 2Pa^[h]CPh[^aVa^d_<3 1PRZVa^d]SQaXT ]V _a^UTbbX^]P[_a^SdRcbRPaTUd[[hRaTPcTSQh^]T P]S P] X]RT]cXeT bRWT\T c^ X]b_XaT ;Pd]RWTSX] (342;®>AWPbQTT]_Pac ^UcWTf^a[Szb[PaVTbccTP\^USTSXRPcTSPa^ P]S\^cXePcTh^dacTP\ ^UcWTBWXbTXS^6a^d_bX]RT! \PcWTaP_hP]S_Whc^cWTaP_hbRXT]cXbcb>da 0c342;®>AfTPaTR^\\XccTSc^_a^ caTPc\T]cbRP]QTR^\QX]TSX]c^P_TaUTRc eXSX]VTgRT[[T]RTb^caPX]X]VXbX]cTVaP[c^ aXT]cP[2WX]P* FT_a^eXST^da_Pac]TabfXcWR^\_aT AXci2Pa[c^]3dQPX*CWT?P[PRTB^ cT[3dQPX* 0SSXcX^]P[_a^SdRcb WT]bXeTbd__^acb_TRX RP[[hRaTPcTSc^\TTc P]SCWT?T]X]bd[P7^cT[?WX[X__X]Tb FT_a^eXSTP]TgcT]bXeTaP]VT^UPa^\PUPRT cWT]TTSb^UcWT\^STa]SPhb_PX]R[dSX]V P]SQ^ShaXcdP[bfWXRWPSSaTbbTeTahbZX] ^]bXcTcaPX]X]VSTSXRPcTS\TaRWP]SXbX]V FWTaTX]cWTf^a[S. 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We’re proud to be a British company who manufacture in the UK. For further information on partnering with ESPA please call our New Business team on: +44 (0)1252 742800 or email us on [email protected] Professional Beauty’s ‘Most Inspiring Spas 2012’ features 5 ESPA partner spas. View our partner spas at: www.espaonline.com/spa-portfolio %1/2#0;241(+.' 4B?0 4B?07^dbT2a^bQhFPh5Pa]WP\ BdaaTh6D(&GGD: CT[)## !$!!' 5Pg)## !$!!' fffTb_P^][X]TR^\ BdbP]7Pa\bf^acW<1424> 1PRZVa^d]SQaXT ]V 0SSXcX^]P[bTaeXRTbP]S_a^SdRcb ^daWP]Sb^]^_TaPcX^]P[\P]PVT\T]c_WPbT 5^d]STSX] (("QhBdbP]7Pa\bf^acW 4B?0^UUTabPaP]VT^Ub^[dcX^][TSUPRTP]S >dacaTPc\T]cb^UUTad]_PaP[[T[TSQT]T cb Q^ShcaTPc\T]cb_[db\PbbPVTbTPRWSTbXV]TS P]S^daaTbd[cbSaXeT]_a^SdRcbPaTUaTT www.geospa.de Concept Spa Gardens Conceptualise I Experience Zone Planning I Technical Design I Install & Commission I Train I Ongoing Support Design by Desire GeoSpa boasts a unique experience in developing unsurpassed spa wellness facili es worldwide. We provide developers, hoteliers, private investors and spa owners with stunning and innova ve Spa Experience Zones. We pride ourselves in partnering world-renowned Architects, Designers & Spa Consultants in the fl ourishing market of spa. Together we create new concepts, trends & business opportuni es for Investors. 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When You Visit Us at SPA-BOOKER.COM %1/2#0;241(+.' B_P1^^ZTaQh6aP\TaRh>]T !!2^ac[P]ScBcaTTc5[^^a ' =TfH^aZ=TfH^aZ &DB0 CT[)DB '%%(%%(&('D:## ! & (""&' 6Ta\P]h#(!"" &'& $!$ 4\PX[)bP[Tb/VaP\TaRh^]TR^\ CaPRThB^[P]Pb CfXccTa)/b_PQ^^ZTa/VaP\TaRh eXRT_aTbXST]cbP[Tb 1PRZVa^d]SQaXT ]V P]SfTQQPbTSUd]RcX^]P[Xch[TcbRdbc^\Tab ! !caPSTbW^fb B_P1^^ZTaQh6aP\TaRh>]TXbcWT[TPSX]V bRWTSd[TP]S\P]PVTcWTXaQ^^ZX]VbPbfT[[Pb 8B?078C4284B2B23B06[^QP[B_P fTQQPbTS^][X]TQ^^ZX]VQdbX]Tbb\P]PVT _a^eXSX]Vb_PbfXcWQPRZ^U RT\^QX[TPRRTbb FT[[]TbbBd\\Xc8C18B1=8BB4?aT\XTaT \T]cP]S\PaZTcX]Vb^UcfPaTU^aP]hbXiTb_P B_P1^^ZTaT]PQ[Tbb_Pbc^RP_cdaTRdbc^\Tab >eTa" R[XT]cbRW^^bTB_P1^^ZTac^SaXeT P]S\P]PVTcWTXaQdbX]TbbTbX]aTP[cX\T FW^zbfW^. cWTXaQdbX]TbbTbX]R[dSX]VX]ST_T]ST]cb_Pb 6[^QP[QaP]Sb[XZT7X[c^]WPeTRW^bT] CaPRThB^[P]PbEXRT?aTbXST]cBP[Tb*4<40 \d[cX[^RPcX^]RWPX]bP]SV[^QP[W^b_XcP[Xch B_P1^^ZTaQTRPdbT^UXcbR^\\Xc\T]cc^X]]^ 8]cTa]PcX^]P[ There is only one SpaFinder ® Wellness Only SpaFinder Wellness brings you the world’s largest spa and wellness gift certificate and voucher programs and the top-ranking consumer websites – all designed to bring more customers to your business. SpaFinder Wellness. Integrated marketing that gets results. For more information, please contact: [email protected] spafinder.com | spafinder.co.uk | spafinder.co.jp ©2012 SpaFinder Wellness, Inc. All Rights Reserved. %1/2#0;241(+.' B_P5X]STaFT[[]Tbb8]R !$&?PaZ0eT]dTB^dcW5[^^a =TfH^aZ=H DB CT[) ! !(!#%' 5Pg) ! !(!#&!# 4\PX[)X]U^/b_P ]STaR^\ CfXccTa)/B_P5X]STa ® 5PRTQ^^Z)fffUPRTQ^^ZR^\B_P5X]STa fffB_P5X]STaR^\ ?TcT4[[XbRWPXa\P]24> 1PRZVa^d]SQaXT ]V bdQbRaXQTa[XbcP]Sbc^aXTbPaTRa^bb_a^ FWTaTX]cWTf^a[S. CWTR^\_P]h\PSTXcbSTQdcX] ('%P]S \^cTS^]b^RXP[\TSXP_[PcU^a\b4PRWhTPa CWTB_P5X]STaFT[[]Tbb_Pac]Ta]Tcf^aZ cWT4[[Xb5P\X[hCadbcSQP9dQX[TT8]eTbc B_P5X]STaFT[[]Tbb_aTbT]cbFT[[]TbbFTTZ P]SR^\_P]hzbVXUcRPaSbP]Se^dRWTa_a^ \T]cbWPbQTT]cWT\PY^aXchbWPaTW^[STa P]X]XcXPcXeTc^WT[__T^_[Tf^a[SfXSTcPZT VaP\\TPaTPePX[PQ[TPa^d]ScWTV[^QT bX]RT! RWPaVT^UcWTXaWTP[cWB_PAPWAPW~cWT CWa^dVWB_P5X]STa4da^_TP]SB_P5X]STa R^\_P]hzbb^RXP[R^\\TaRTSXeXbX^]~^UUTab 9P_P]R^]bd\TabRP]_daRWPbTVXUce^dRW Compact and handheld, it’s ideal for use in facials, body massage, manicures and pedicures and can be used on or off the docking station. Skincare products stay warm for up to an hour of pure pleasure. t: +44 (0)1789 204 904 e: [email protected] www.spapliance.com %1/2#0;241(+.' B_PaRP]P;cS CWT2^ccPVTFX[[XR^cT7^dbT2P\_ST]A^PS BcaPcU^aSd_^]0e^]2E"&';=D: CT[)## &'(! #( # 4\PX[)X]U^/b_P_[XP]RTR^\X]U^/YP]TbRaXe]TaR^\ CfXccTa)/b_P_[XP]RT/YP]TbRaXe]Ta fffb_P_[XP]RTR^\fffYP]TbRaXe]TaR^\ 9P]TBRaXe]Ta<3 1PRZVa^d]SQaXT ]V P__[XP]RTbFWPcTeTah^daRdaaT]cQaP]S^a ?[P]bU^a! ! B_PaRP]PfPbU^a\TSX]TPa[h! P]SPX\b _a^SdRcaP]VTB?0?;80=24fX[[\PZTcWT\ FTPX\c^STeT[^_TgXbcX]VSXbcaXQdcX^]_Pac c^QTR^\TcWT[TPSX]VcadbcTS_a^eXSTac^cWT UTT[QTccTaP]Sf^aZWPaSTa[TPSX]Vc^WXVWTa ]TabWX_bP]S ]S]TfSXbcaXQdcX^]RWP]]T[b QTPdchX]Sdbcah^U`dP[Xch\dbcWPeTQTPdch _a^ cPQX[XchP]SVaTPcTabdRRTbb Pa^d]ScWTf^a[SX]R[dSX]VT\TaVX]V\Pa P__[XP]RTbP]S]PcdaP[bZX]RPaT_a^SdRcb >da abcB?0?;80=24P__[XP]RTXbcWT ZTcbX]6Ta\P]hBRP]SX]PeXPP]S1aPiX[FT B_PaRP]PWPbcf^QaP]Sb)90=4B2A8E=4A >A1CWT>A1RP]QTdbTSfXcW\P]hPePX[ fX[[P[b^QTTg_P]SX]V^dabcPUU]d\QTabX] P]SB?0?;80=24;Pd]RWTSX]! #cWT PQ[Tb_PP]SbP[^]QaP]Sbb^cWTaTXb]^]TTS cWTD:X]^aSTac^ST[XeTaP]TeT]QTccTabTae 90=4B2A8E=4AQaP]SXbP]TbcPQ[XbWTS c^RWP]VTh^daaP]VTQdcbX\_[hd_VaPSTXc XRTU^a^daSXbcaXQdcX^]]Tcf^aZ caPX]X]VcaTPc\T]cP]SbZX]RPaT_a^SdRcb fXcWfPa\>A1cTRW]^[^VhCWT>A1XbP =Tf_a^SdRcbfX[[X]R[dSTP_Tab^]P[ R^\_P]hfXcWX]cWTb_PP]SQTPdchX]Sdb _^acPQ[TR^]cX]d^dbWTPcRWP\QTaU^afPa\ eTabX^]^UcWT>A1U^aW^\TdbT cahRPaahX]VcWTQaP]ScPV{90=4B2A8E=4A) X]VbZX]RPaT_a^SdRcb5PRXP[^X[bQP[\bbZX] 4g_TaXT]RTSBZX]RPaTU^a4g_TaXT]RTSBZX]{ bTad\b_PaPU ]fPgTbP]SP[[]PcdaP[[hQPbTS ! !caPSTbW^fb B?0?;80=24XbcWTQaPX]RWX[S^UBRaXe]Ta bZX]RPaT_a^SdRcbUTT[P\PiX]V^]RTfPa\TS 1TPdch8]cTa]PcX^]P[P]S2^b\^_a^U P]SWTa_Pac]Ta:TeX] No matter the size of your business, SpaSoft ™ offers a flexible interface that empowers you and your staff to provide the best service imaginable. Select an edition that fits your business and enjoy: Personalizing each guest’s experience Secure point-of-sale transactions (PCI-DSS/PABP-PA DSS Validated) Simple solutions to maximize revenue opportunities Visit www.spasoft.com to request your demo now! %1/2#0;241(+.' B_PB^UcB_aX]VTa 1PRZVa^d]SQaXT ]V B_PB^UcWPbQTT]cWTb_PcTRW]^[^Vh[TPSTa U^a\^aTcWP] $hTPabCWTR^\_P]hXb _Pac^U?0AB_aX]VTa TAC Informationstechnologie GmbH Offi ces: Schildbach 111 | 8230 Hartberg | Austria Am Oekopark 10a | 8230 Hartberg | Austria T: +43 3332 6005 990 Gasometer A, Guglgasse 6 266 | 1110 Vienna | Austria E: offi [email protected] 1007 Church Street, Suite 401 | Evanston, IL 60201 | USA www.reservationassistant.com %1/2#0;241(+.' C028C6\Q7 BRWX[SQPRW '!" 7PacQTaV0dbcaXP CT[)#""""!% $(( 4\PX[)^U RT/cPRTdR^\ 5PRTQ^^Z)fffUPRTQ^^ZR^\aTbTaePcX^]PbbXbcP]c fffaTbTaePcX^]PbbXbcP]cR^\ CW^\PbA^Tbb[Ta<3 1PRZVa^d]SQaXT ]V ATbTaePcX^]0bbXbcP]cB_P0RcXeXchB^Uc ?[P]bU^a! ! C028]U^a\PcX^]bcTRW]^[^VXTfPbU^d]STS fPaTWXVW[XVWcb[Pbc\X]dcTPePX[PQX[Xch^U =Tf_a^SdRcbbTaeXRTb[Pd]RWX]VX]! ! X]! fXcWcWTPX\^Ubd__^acX]VcWT b_PcaTPc\T]cbP]SPdc^\PcXRP[[hPSeTa X]R[dSTB^RXP[ www.spahandbook.com spa business handbook 2012 &( CONSULTING | DESIGN | ENGINEERING | MANUFACTURE | SERVICE | OPERATING Head office:$XVWULDBranch offices:&KLQD,WDO\-DSDQ5XVVLD8$( *&&&RXQWULHV86$ &DQDGD ZZZWKHUPDULXPFRP %1/2#0;241(+.' CWTa\PaXd\1ÉSTa1Pd6\Q7 1d]STbbca $#P1dRWX]CXa^[%!! 0dbcaXP CT[)#"$!##%$%% 5Pg)#"$!##%"#'( ( 4\PX[)^U RT/cWTa\PaXd\R^\ fffcWTa\PaXd\R^\ =PVT[T4[\Pa24>^f]Ta 1PRZVa^d]SQaXT ]V 9d\TXaPWIPQTT[BPaPh3dQPX*?T]X]bd[P CWTa\PaXd\fPbU^d]STSX] ((&P]SXb BWP]VWPX*?T]X]bd[PC^Zh^* aXT]cP[1PaRT[^]P*5^daBTPb^]b1TYX]V* APVSP[T7P[[D: www.spahandbook.com spa business handbook 2012 ' %1/2#0;241(+.' D]QTbRWTXST]6\Q7 AdWabca%1PST]1PST]&%$"!6Ta\P]h CT[)#(&!! ($"# 5Pg)#(&!! %& '% 4\PX[)X]U^/d]QTbRWTXST]R^\ 7TX]aXRWD]QTbRWTXST] fffd]QTbRWTXST]R^\ bP[TbSXaTRc^a 1PRZVa^d]SQaXT ]V R^\_P]hRP]P[b^PRR^\\^ D]QTbRWTXST]6\Q7fPbU^d]STSX] '%(X] SPcTb_TRXP[]TTSbX]cTa\b^U 1PST]1PST]6Ta\P]hP]SXbUP\X[h^f]TS T`dX_\T]c^aP__[XRPcX^]b FXcWX]PbW^accX\TWTP[cWb_PbP]SbP]Pc^ aXd\bcWa^dVW^dc4da^_T_aXSTScWT\bT[eTb D]X`dTbT[[X]V_^X]cb ^]dbX]VD]QTbRWTXST]zbbP]XcPah gcdaTb 0[[_a^SdRcbPaTUd]RcX^]P[[h P]ScWTa\P[fPcTacaTPc\T]cT`dX_\T]c fT[[STbXV]TSWPeT\d[cX C^SPhcWTD]QTbRWTXST]]P\TaT_aTbT]cb UPRTcTSdbTbP]SPaTTPbhc^ cWT UcWVT]TaPcX^]^UWXVW`dP[XchT`dX_ WP]S[TCWThPaTP[b^Z]^f] \T]cU^adbTX]b_PbP]SfT[[]TbbRT]caTb U^acWTXa`dP[XchP]S[^]V Pb fT[[ Pb X] _WhbXRP[ aTWPQX[XcPcX^] [PbcX]VSdaPQX[XchQTRPdbT P]SRPaTcPZX]VUPRX[XcXTb cWTR^\_P]h_PhbRPaTUd[ PccT]cX^]c^cWT\P]dUPR www.spahandbook.com spa business handbook 2012 '" %1/2#0;241(+.' E>H0 5X]XbZ[X]1dbX]TbbP]S CTRW]^[^Vh?PaZB[XV^8aT[P]S CT[)"$"& ( %'($% 5Pg)"$"& ( %' ! 4\PX[)X]U^/e^hPXT fffe^hPXT 1PRZVa^d]SQaXT ]V P]SfPaTW^dbX]V*P]S_XRZ_PRZUd[ [\T]c C^_R[XT]cb >daUP\X[h^f]TSBTPfTTS1PcWb^_T]TSX] U^aR[XT]c^][X]T^aSTab5^a\d[PcX^]bRP] 9d\TXaPW1daY0[0aPQ*FP[S^aU0bc^aXP* ( !P]ScWT_a^SdRc[X]T[Pd]RWTSX]! % QTcPX[^aTSU^a\PaZTcbP]ScWTdbT^UP__a^ AXci2Pa[c^]*5^daBTPb^]b*@dTT] www.spahandbook.com spa business handbook 2012 '$ WE WORK HARD SO OUR CLIENTS DON’T! WTS International is one of the world’s leading spa and leisure firms. As consultants and operators, we provide conceptual and strategic planning, needs assessment studies, design consultation, pre-opening services and daily management. We work closely with hotels, resorts and real estate developments of all types worldwide for their spas, fitness facilities and leisure complexes. FACEBOOK.COM/WTSINTERNATIONAL © 2012 WTS INTERNATIONAL, INC. %1/2#0;241(+.' FCB8]cTa]PcX^]P[ "! C^fTa>PZb1[eSBdXcT# A^RZeX[[T<3! '$!DB0 CT[) " %!!&' 5Pg) " %!!""&" 4\PX[)X]U^/fcbX]cTa]PcX^]P[R^\ CfXccTa)/FCBNX]c 5PRTQ^^Z)fffUPRTQ^^ZR^\fcbX]cTa]PcX^]P[ 6Pah7T]ZX] ffffcbX]cTa]PcX^]P[R^\ _aTbXST]cP]SU^d]STa 1PRZVa^d]SQaXT ]V _^aPcTbPR^\_aTWT]bXeT\T]d^U_a^VaP\\Tb B_PPccWTFh]SWP\6aP]S>a[P]S^ATb^ac FCB8]cTa]PcX^]P[fPbU^d]STSX] (&"6Pah X]b_TRX RRPcTV^aXTbc^STeT[^_Tg_TaXT]RTb DB*P]SCWT?TPQ^Sh7^cT[B_PDB 7T]ZX]XbcWT_aTbXST]cP]SU^d]STa fWXRWbTaeTPbcWTR^]]TRcX^]RPcP[hbcbU^acWT R^\\d]XchCWXbaTbd[cbX]PVaTPcTabT]bT^U FWTaTX]cWTf^a[S. www.spahandbook.com spa business handbook 2012 '& SPA-KIT.NET PRODUCT ROUND-UP POWERED BY spa-kit.net ?^^[aT Tg^[^VhR^dacTbh^U 1PaaFaPhzb]TfbcPcX^] Hydrothermal specialist Barr + Wray has created a seated pool station to provide an underwater air and hydro-massage focused on refl exology. Air is injected into the base of the Refl exology Station and pumped up through the seat, while water is pumped through the walls of the unit, foot plate and back plate. This results in an invigorating and relaxing massage which is concentrated on the feet and 00V^TbT[TRcaXR lower part of the body to help improve cir- culation, as well as to help combat pain, Aromatherapy Associates (AA) is tak- tension, sore muscles and aching joints. spa-kit.net KEYWORDS: BARR + WRAY ing more of a medical, results-driven approach to treatments with the launch of its fi rst machine and comple- C02zb\^QX[TQ^^ZX]VP__ mentary facials. The natural skincare and essential oils company is using TAC has added a mobile booking app to the compact Aroma Radiance unit, its spa and activity software Reservation which emits electro- and galvanic Assistant. The app allows spas guests currents, in combination with three to book spa treatments and buy vouch- hands-on facials – Ultimate Radiance, ers or products via smartphones and Aroma Clear and Aroma Lift – in order Facebook. When a booking is made via to effectively combat the signs of age- the app, Reservation Assistant automati- ing and deliver noticeable results. cally adapts the employee shift and room usage schedule. To avoid no-shows, it also spa-kit.net KEYWORDS: AROMA SKIN spa-kit.net KEYWORD: TAC sends out an SMS appointment reminder. ATcX]^[[XZTTUUTRcbX]P drops of the concentrate in their palm at night and apply to the face, neck and ]PcdaP[R^]RT]caPcTQhA4= décolleté. The result: a reduction in the British-based skincare company REN has appearance of wrinkles, age spots and just revealed its Bio Retinoid Anti-Ageing imperfections; fi rmer, plumper, healthier Concentrate. By harnessing the powers of looking skin; a brighter, more even-toned 100 per cent natural vitamin A, pro vitamin complexion; and smoother/younger look- A and retinoid analogue, the concentrate ing skin. Other 2012 REN launches will aims to provide the same high-perform- include a new toner, a mineral sunscreen ance of retinol – but without the irritating and a glycolic mask. effects that are associated with this syn- thetic ingredient. Users should warm fi ve spa-kit.net KEYWORD: REN 188 spa business handbook 2012 For more information, or to contact any of these companies, log on to www.spa-kit.net 3Pa_WX]zb8STP[ATb^daRT and white hibiscus fl ower, the source of an acid which helps to improve the skin’s tex- U^aPb\^^cWTabZX] ture. And all three of them act in synergy Ideal Resource from Darphin is a new multi- to assist in the creation of Darphin’s Line corrective skin cream containing a trio Polish Complex™ technology. The cream of high-end ingredients designed to help addresses three pillars of youthful skin – visibly erase wrinkles and surface imperfec- wrinkle, texture and radiance – helping to tions, while working to revive skin’s original promote natural collagen production and radiance. The ingredients are knotweed, smoothing wrinkles and fi ne lines for a containing a powerful antioxidant called res- plump sensation after application. veratrol; centella asiatica, a medicinal herb used to help skin reveal its natural glow; spa-kit.net KEYWORD: DARPHIN 0R^\_[T\T]cPahbd]STUT]RT aP]VTUa^\;P?aPXaXT New from La Prairie is its Soleil Suisse Sun Defense Système line which com- prises fi ve complementary suncare products that have been created “to go beyond the fi rst line of defence” of conven- tional sun-protection offerings. Included are Sun Protection Emulsion, Face SPF30; Sun Protection Lotion, Body SPF30; Ultra Protection Stick – Eye, Lip, Nose SPF40; Soothing After Sun Mist – Face, Body; and 3PX[hSTP[bUa^\ :TabcX]5[^aXP]zb]TfP__a^PRW c^d]STaThTcaTPc\T]c Kerstin Florian’s Correcting Eye Rescue has been designed to instantly brighten, treat dark circles, puffiness and fine lines. The set comprises Eye Rescue pads, made from marine fibres called chitosan, which is similar to collagen and said to reduce trans-dermal water loss in the skin; and a Rehydrating Neorli Water spray. The idea is to saturate the pads with the neroli water and relax with them under the eye for A:5zb\XRa^R^cc^]STQdc 15-30 minutes. This is claimed to improve the skin’s smoothness by 114 per cent The WellSoft range from RKF Luxury and decrease wrinkles by 35 per cent. spa-kit.net KEYWORDS: KERSTIN FLORIAN Linen includes bathrobes (pictured), plaids and blankets for relaxation areas. The WellSoft fabric is made out 2^\_[TcT[hATU^a\TSQh :;05BzVTcbb^_WXbcXRPcTS wall to look as if they’re floating, while the headrests are ergonomic and new, fXcW;^d]VT@bPd]P indirect lighting enhances relaxation. KLAFS has unveiled the Lounge Q sauna, Capable of variation in both width and a variation on the KLAFS Sauna Lounge depth in 10cm stages, Lounge Q, says with a new interior design. Perpendicular KLAFS, can be adapted to fit even difficult hemlock panels stretching the entire spaces and tight corners. Individual instal- length of the wall give the sauna a sophis- lation options open up other possibilities, ticated appearance, while Canadian pine such as the introduction of a natural stone wood has been used to create a high-qual- wall or a glass front. ity impression and a comfortable bathing atmosphere. The loungers are set on the spa-kit.net KEYWORD: KLAFS 190 spa business handbook 2012 www.spahandbook.com For more information, or to contact any of these companies, log on to www.spa-kit.net 2^\U^acI^]Tzb7hSaP\T\^ah in baobab extract. This has been incorpo- rated because of its ability to retain large aP]VTaTU^a\d[PcTS amounts of water, resulting in ultimate Luxury Italian spa skincare house Comfort moisture for the skin. Other active ingredi- Zone has reformulated its ultra-hydration ents include trehelose, to limit water loss product range, Hydramemory. As well as by skin cells; and hyaluronic acid, to help five new products – Hydramemory Extra keep the skin smooth and plump. The Cream 24h (50ml); Hydramemory Cream range has also been given new light-blue Gel (50ml); Hydramemory Fluid 24h coloured packaging to reflect water and (30ml); Hydramemory Serum (30ml); and the hydrating properties of the range. Hydramemory Hydramask 24h (50ml) – the range features a key new ingredient spa-kit.net KEYWORDS: COMFORT ZONE B_P_[XP]RTzb>aQPSSaTbbX]V cWT]TTSU^aPRRdaPRh The first of five spa and salon appliances planned by new company Spapliance, the ORB is a portable, continuous heat chamber for warming skincare products – includ- ing oils, balms, serums and paraffin waxes. Addressing the need to heat products accurately and safely, it reaches a perfect delivery temperature in less than 15 min- utes and – once removed from the heat source – will retain this for up to an hour. B^\\TaWdQTazbbcTP\QPcW Indicator lights let the therapist know when the product needs to be reheated. The ORB Sommerhuber’s new Healing Clay comes in white (pictured) or mocha brown. spa-kit.net KEYWORD: SPAPLIANCE Steam Bath is a steamroom for ther- apeutic mud ceremonies. Its special ceramic tiles keep their warmth and FPeT<^cX^]Ua^\2[P_Cid give off long-wave infrared heat to help calm the nervous system and provide As its name implies, Clap Tzu’s WaveMotion optimum relaxation. Combined with Bodywork Table – distributed by SpaEquip mud, this results in a ceremony that – can rotate, rock and tilt, producing fluid can nurture the skin, purify the body movements to enhance bodywork treat- and stimulate the metabolism. The tiles ments. The top – which locks into place come in 19 different glazes and a range for traditional massage services – rotates of sizes. The floor has been designed 360°, in addition to inclining and tilting up so that mud and water drain off easily. to 7° in any direction. With each massage, the height adjustable table gently rocks the spa-kit.net KEYWORD: SOMMERHUBER spa-kit.net KEYWORD: SPAEQUIP client, offering the sensation of floating. www.spahandbook.com spa business handbook 2012 191 SPA-KIT.NET PRODUCT ROUND-UP POWERED BY spa-kit.net BT[UWTPcX]VQP\Q^^ Qh;PeP1P\Qd Spa Revolutions has launched Lava Bambu, a naturally self-heating bamboo massage tool. Created out of sustaina- ble harvested black natural and speckled bamboo from southern China, it incorpo- rates Lava Gel – the same self-heating technology used in the ever-popular lava shells. The gel consists of a mix of natural minerals, black lava, dried sea kelp and algae, which chemically react when com- B^cWhbX]7hSaPSeP]RT bined to create the heat. A 23-piece Lava Bambu Protocol Training Kit contains all Incorporating an active ingredient the necessary components. spa-kit.net KEYWORDS: LAVA BAMBU called 1055 boletus extract, Hydradvance is a new skin hydration generation programme from Sothys. BX[W^dTcC^]TaT\^ST[[X]V A tailor-made solution for all skin types, it involves an intensive five- Silhouet-Tone’s new Skin Remodeling phase salon treatment and a complete System is a non-surgical skin rejuvenation range of four complementary products procedure designed to effectively stimulate to retail for home use. The products new collagen growth in the deeper skin include Hydradvance Intensive layers. Benefits include the stimulation of Serum, Hydradvance Light Cream, cell renewal; the activation of neo-colla- Hydradvance Comfort Cream and gen production; the relaxation of lines and Hydradvance Hydra-Nourishing Mask. wrinkles; a tightening of the skin; and the restoration of muscle tone, all delivered spa-kit.net KEYWORD: SOTHYS spa-kit.net KEYWORDS: SILHOUET-TONE together through a single treatment head. CWTa\PaXd\VTcbX]c^ culation and invigorating the senses. The shower can be used as a standalone treat- b]^fQdbX]Tbb ment or incorporated into a steam/sauna In partnership with patent holder Buck- session to really stimulate circulation in Heitmann, Austria-based spa designer the body and optimise its thermal bene- Thermarium has launched The Snow- fits. The Snow Shower is presented in a Shower. Offering the ultimate cool down, standard format and can be retrofitted into the experience – controlled by a touch existing environments. It can also be cus- screen – allows users to select from a tomised to suit the individual design and choice of light snowfall, moderate snow- style of a particular spa. fall or blizzard. The flakes gently melt on contact with the skin, stimulating the cir- spa-kit.net KEYWORD: THERMARIUM 192 spa business handbook 2012 www.spahandbook.com For more information, or to contact any of these companies, log on to www.spa-kit.net 8hPbWXb[X\\X]VQTSVTcb via perspiration by burying oneself in hot sand. Using ceramic-titanium technology P6WPaXT]Xd_SPcT to generate the catalyst for decompos- The latest Iyashi Dome slimming bed has ing toxins in the body, the benefits of the been created in collaboration with mas- system are said to include an anti-age- sage table designer Gharieni. Featuring ing effect, softened and rejuvenated skin, improved build quality, enhanced com- weight loss, an enhanced and toned sil- fort and a new system for raising the houette, a reduction in the ‘orange peel’ dome, the bed emits infra-red rays in a effect, preparation of the body for physical move designed to replicate the ancient activity and a relaxation of the muscles. Japanese ritual of suna ryoho for elimi- nating accumulated toxins from the body spa-kit.net KEYWORD: IYASHI 2Pa[c^]6a^d_zbSTeT[^_\T]c X]\XRa^STa\PQaPbX^] The Carlton Group has launched VisageH20, a new development in microdermabrasion. The machine uses aquabrading, a combina- tion of high pressure air and water ‘jetted’ onto the skin. Like microdermabrasion, it aims to provide an effective anti-ageing and rejuvenating treatment, taking the nat- ural process of skin renewal – which slows down with age – and hastening it. Two A^RZX]V]TfcaTPc\T]cc^^[ modes are available on the machine, Jet and Spray, while two hydrofloral solutions, Distribution firm Universal Companies peppermint and Rose, are supplied. Colour has revealed the spa industry’s first therapy is also included, using LED lights. spa-kit.net KEYWORD: CARLTON GROUP hot rock – The Spa Rock. Compared with river rocks, it has a range of benefits which create an enhanced ?^aRT[P]^bPzb]Tf[^f_a^ [T experience for both parties. These include heat being generated from one Porcelanosa has introduced a fresh range side of the rock only, so the massage of bathroom furniture. Ideal for creating therapists’ hands won’t overheat; the a sleek, contemporary look in large and two self-heated rocks remaining warm small spaces, the collection is available for more than five hours on one charge in a choice of colours and finishes, plus so they don’t have to leave a client’s a range of oak veneers. Based around a body; and the rocks reaching the low-profile washbasin, low drawers can be desired temperature in minutes. combined with eye level horizontal units and slim vertical cupboards, and com- spa-kit.net KEYWORD: UNIVERSAL spa-kit.net KEYWORD: PORCELANOSA pleted with free-standing shelves. www.spahandbook.com spa business handbook 2012 193 SPA-KIT.NET PRODUCT ROUND-UP POWERED BY spa-kit.net 6[P\^daP]SUd]fXcW 0]c^]X^;d_Xzb>X>aP]VT OiO, a fun new line of baths and washba- sins designed by Michel Boucquillon for Italy-based Antonio Lupi Design, has been created to jazz up spa wash- rooms and suites with elements of glamour and fun. Made out of 100 per cent recyclable polyethylene, which offers both lightness and strength, the items in the range are available in either translucent or coloured versions. All are 3Ta\P[^VXRP>eTa]XVWc free-standing and can be installed indoors or outdoors. They can also be fitted with Dermalogica has introduced Overnight an interior lighting system. spa-kit.net KEYWORDS: ANTONIO LUPI Repair Serum, created to protect, maintain and stimulate collagen in the skin. With argan oil to shield the ATb^acBdXcTV^Tb\^QX[T lipid barrier and brown seaweed to fight free radicals, its formulation also ResortSuite – the integrated hospitality includes the aromas of botanicals software provider – is one of the latest such as jasmine, rose, ylang-ylang, companies to announce the launch of a geranium, rosemary, cinnamon mobile functionality to provide spas with and neroli. The serum comes in a the ability to give guests real-time itinerar- 0.5oz/15ml white glass bottle with ies for individual and group activities and a silver cap. Recommended usage is interactive information around available four to six drops, although this can be amenities. With ResortSuite Mobile, spa customised to a client’s preference. members can even review statements spa-kit.net KEYWORD: DERMALOGICA spa-kit.net KEYWORD: RESORTSUITE and itemised bills. ;PSh_X[[^d]eTX[bbd__^ac which relieves pressure on the breasts for women lying on their front and is useful aP]VTU^ab_PbP]SbP[^]b for times when breasts are sensitive, such Ladypillo has revealed the first range of during breastfeeding, after an operation or support pillows for use in spa and salon before and after menstruating. Each pillow treatments. The collection offers five ergo- is made from 100 per cent memory foam, nomic pillows created to enhance different which reacts and responds to the body’s elements of the salon experience. The heat and weight, to mould and support the Bodypillo, for example, is a topper to fit contours. The pillows return to their origi- over the top of a treatment table for extra nal shape after every treatment. comfort. 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CONTACT BOOK 9IFXBZ.JGFTUZMF+OUFSOBUJPOBM ;BIZB <$JHBUUJ cT[)## #(#&$' $' cT[)! !!##!!&&% cT[) %$ #'(! $' T\PX[)X]U^/fWTfPh[XUTbch[TR^\ fffhPWhPRaTPcX^]R^\ T\PX[)X]U^/iQXVPccXR^\ ffffWTfPh[XUTbch[TR^\ fffiQXVPccXR^\ ;BNBSBNB 9JME'BSUI2WU.UE cT[)##! && "!( !!# spa business handbook 2012 www.spahandbook.com it starts with a vision… to inspire your guests. spa consulting | architecture & spa design | engineering | realisation Our customers benefit from several advantages: Coordination costs are reduced by working with Quality is guaranteed by using the best materials a single partner from conception to realisation and technologies Our experience ensures a high return on Our enormous international volume means investment significant buying power, huge cost savings and extremely favourable terms & conditions Guaranteed schedule – completion dates are contractually specified Smooth operation – our maintenance service will take care of your system throughout its operation You can be confident of a professional spa design, combining supreme functionality and sustainable technology to maximise profits. Schletterer GmbH | A-6261 Strass i. Z. | Nr. 190 t +43 5244 62005 | f +43 5244 62005 50 | offi[email protected] www.schletterer.com PRODUCT SELECTOR ?a^SdRcBT[TRc^a #06+#)'+0)241&7%65 %BSJUB+OUFSOBUJPOBM 'MMB$BDIm aaaMK\S^KMYW aaaOVVKLKMROP\ #GSJDPMPHZ %IBOUJDBJMMF bNJOFODF1SHBOJD5LJO%BSF 3Ya ^Y _]O ^RO aaaKP\SMYVYQc]KMYW aaaMRKX^SMKSVVOMYW aaaOWSXOXMOY\QKXSM]MYW #GUFSUIF4BJO5# ;\YN_M^ >OVOM^Y\ %IBSNFE¬1SJFOU 'OWJSPO5LJO%BSF2UZ.UE aaaKP^O\^RO\KSXMR 2W^^bTcWTRPcTV^ah^U aaaMRK\WONY\SOX^MYW aaaOX`S\YXMYdK #IBWB %JOR/POEFT '52#+OUFSOBUJPOBM 7- .UE _a^SdRc^abTaeXRTfWXRW aaaKRK`KMYW aaaMSX[WYXNO]MYW aaaO]ZKYXVSXOMYW h^d]TTSP]Sh^dz[[UX]SP[[ #MDIJNJF(PSFWFS..% %MBSJOT 'WF.PN.UE aaaKVMRSWSOPY\O`O\MYW aT[TeP]cR^\_P]XTb[XbcTS R^^Z%SX^MVK\SX]MYW aaaO`OVYWMYW #MMVSF#GSJDB %PMMJO 'WF6BZMPS .POEPO .UE P[^]VfXcWcWTXaQPbXRR^]cPRc aaaKVV_\OKP\SMKMYW aaaMYVVSXZK\S]MYW aaaO`O^KcVY\MYW STcPX[b>cWTaTbbT]cXP[ #MRWJNJB5. %PNGPSU !!% spa business handbook 2012 www.spahandbook.com 5^aR^]cPRcSTcPX[bcda]c^cWT2^]cPRc1^^ZfWXRWbcPacb^]_ (% -FSTUJO(MPSJBO 0V5LJO 5VOEBSJ $PUBOJDBMT.UE aaaUO\]^SXPVY\SKXMYW aaaX_]USXMYW aaa]_XNK\SMYW aaaLY^KXSMKV]MY_U -JNJB5LJODBSF.UE 07&' 5XJTT/PVOUBJO %BSJCCFBO'TTFOUJBMT aaaUSWSKMY_U aaaX_NO]USXMK\OMYW %PTNFUJDT)NC* aaaMK\SLLOKXO]]OX^SKV]MYW -MBQQ%PTNFUJDT)NC* ÃHSB aaa]aS]]WY_X^KSXMY]WO^SM]MR %FMFTUJBM5QB#VUIFOUJD aaaUVKZZMY]WO^SM]MYW aaaYQ\K]USXMK\OMYW 6FNQMF5QB.UE aaaMOVO]^SKV]ZKMY_U -VNBOJ'TTFOUJBMT 1NOJTFOT2BSJT aaa^OWZVO]ZKMYW %JOR/POEFT aaaU_WKXSO]]OX^SKV]MYW aaaYWXS]OX]P\ 6FSSBLm aaaMSX[WYXNO]MYW -VV5I2UZ.UE 1NPSPWJD[B aaa^O\\KUOMYW %MBSJOT aaaU__]RMYWK_ aaaYWY\Y`SMdKMYW 6IBMHP R^^Z%SX^MVK\SX]MYW .4BQIBFM 1O)SPVQ aaa^RKVQYMYW %PNGPSU #SPNBUIFSBQZDPOU 4VTTJF$MBODIF $11-+0)5;56'/5 %.16*+0)(144'6#+. aaa\_]]SOLVKXMROMYW >OO .YWZ_^O\ >c]^OW]>YP^aK\O 1SHBOJDT -FSTUJO(MPSJBO 5BTZO5BWZ2UZ.UE aaa$Y\QKXSM]MYW aaaUO\]^SXPVY\SKXMYW aaa]K]cX]K`cMYWK_ %#0&.'5 #EJEBT#H -MBQQ%PTNFUJDT)NC* 5IJTFJEP'VSPQF #LIBTTB aaaKNSNK]Q\Y_ZMYW aaaUVKZZMY]WO^SM]MYW aaa]RS]OSNYO_\YZOMYW aaaKURK]]K_]KMYW #TRVJUI.POEPO -VV5I2UZ.UE 5PUIZT #SPNB0BUVSBMT aaaK][_S^RVYXNYXMYW aaaU__]RMYWK_ aaa]Y^Rc]MYW aaaK\YWKXK^_\KV]MYW &FSNBTJML .BCPSBUPSZPG(MPXFST 5QB&VOZB #SPNB8FSB aaaNO\WK]SVUMY_U aaaVKLYPPVYaO\]MYW aaa]ZKN_XcKMYW aaaK\YWK`O\KMYW (BTIJPOJ[FS5QB .B0BUVSB 6BSB5QB6IFSBQZ+OD #SPNB9PSLT aaaPK]RSYXSdO\]ZKMYW aaaVKXK^_\KMYW aaa^K\K]ZKMYW aaaK\YWKaY\U]MYW )BJBN+OD .F.BCP 6IBMHP #UBS0BJWF54. aaaQKSKWMYW aaaVOVKLYP\KQ\KXMO]MYW aaa^RKVQYMYW aaaK^K\XKS`OMYW *VDLF#H .FT5FOTEF/BSSBLFDI 6JTTFSBOE %BOEMF+NQSFTTJPOT aaa`OXSMOLOKMRMYW aaaVO]]OX]NOWK\\KUOMRMYW aaa^S]]O\KXNMYW aaaMKXNVOSWZ\O]]SYX]XO^ ,VMJBOOB4BF .J¬6ZB 7OJWFSTBM'TTFODFT 'S¬HP%BOEMF aaaT_VSKXXK\KOMYW aaaVS^cKMYW aaa_XS`O\]KVO]]OXMO]MYW aaaO\QYMKXNVOMYW -BSFO0FVCVSHFS .¬1DDJUBOF 81;# *BXBJJBO$PEZ2SPEVDUT..% aaaUK\OXXO_L_\QO\MYW aaaVYMMS^KXOMYW aaa`YcKSO aaaRKaKSSKXLYNcZ\YN_M^]MYW -BTIXmSF..% /BUJT$FBVUZ.UE ;PO-B +MMVNF aaaUK]RaO\OK^RYWOMYW aaaWK^S]LOK_^cMYW aaacYXUKMYW aaaSVV_WOMKXNVO]MYW .ZUFTT /PSPDDBO1JM ;UTBSB .B0BUVSB aaaVc^O]]MYW aaaWY\YMMKXYSVMYW aaac^]K\KMYW aaaVKXK^_\KMYW 0PFM#TNBS7OJGPSNT 0FDUBS'TTFODFT #7&+18+57#. .F.BCP aaa]ZK_XSPY\W]MYW aaaXOM^K\O]]OXMO]MYW aaaVOVKLYP\KQ\KXMO]MYW 2IZTJDJBO'OEPSTFE 0'1/.VYVSZ1SHBOJDT #$#VEJP8JTVBM.UE 0'1/.VYVSZ1SHBOJDT aaaZRc]SMSKXOXNY\]ONMYW aaaXOYWY\QKXSM]MYW aaaKLK_NSY`S]_KVMY_U aaaXOYWY\QKXSM]MYW 2SPKFDU+SJT%MPUIJOH 2FWPOJB+OUFSOBUJPOBM..% $PTF.UE 4FE(MPXFS aaaZ\YTOM^S\S]MVY^RSXQMYW aaaZO`YXSKMYW aaaLY]OMY_UL_]SXO]]I]YV_^SYX] aaa\ONPVYaO\MYW 2VSF2PE 2JOP)NC* %MVC%PN7- 5NBSU%BOEMF aaaZ_\OZYNMYWK_ aaaZSXY]RYZNO aaaMV_LMYWMY_U aaa]WK\^MKXNVOMY_U 6IF4PCFXPSLT+OD 2SFNDIJU2SBUFBQ (BOUBBZ 6BOBNFSB6SPQJDBM aaa\YLOaY\U]MYW 0B6IBMBOH.UE aaaPKX^KKcMYW 5QB5EO$IE 5BNUPTB%MPUIJOH aaaObZO\SOXMOZ\OWMRS^MYW .JWJO)MPCF aaa^KXKWO\KMYWWc aaaZR\MKXKNKMYW 2SJNBWFSB.JGF)NC* aaaVS`SXQVYLOMYW 6FNQMF5QB.UE 6BP(SFFEPN..% aaaZ\SWK`O\KVSPOMYW 4FBM/VTJD aaa^OWZVO]ZKMYW aaa^KYP\OONYWMYW 4FE(MPXFS aaa\OKVW_]SMMYW 7OJWFSTBM'TTFODFT 6FMFHSBQI*JMM4PCFT aaa\ONPVYaO\MYW 4VOOFSCFBOOFU aaa_XS`O\]KVO]]OXMO]MYW aaa^OVOQ\KZRRSVVMYW 4'05LJODBSF aaa\_XXO\LOKXXO^ 8JDUPSJB/PPSF.UE 7OEFSUIF%BOPQZ aaa\OX]USXMK\OMY 5LZ5LBO'VSPQF)NC* aaa`SM^Y\SKWYY\OO_ aaa_XNO\^ROMKXYZcMYW 4PNBOF(SBHSBODFT aaa]Uc]UKXMYW